Hotel - ibis Astana
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Astana Hotel

4.0/5 171 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 16000.00 KZT Non member rate
From 15200.00 KZT Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 0  KZT
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • ASTANA INT AIRPORT
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Concierge

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Our Standard Room features twin beds or one double bed, bedside shelves, wardrobe, desk, chair, full-length mirror, satellite TV, telephone, free WIFI, individual temperature control.Our Suites comprise a living room and bedroom. The rooms feature one double bed, wardrobe, 1.5-sleeper sofa bed, table, chair, full-length mirror, satellite TV, 2 TVs, telephone, free WIFI, an additional bathroom, bath accessories and hair dryer.

  • 249 rooms
  • 224 non-smoking rooms
  • 6 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 1,230 reviews

Our guest reviews for ibis Astana

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 171 reviews
Stephen B. Business - 12/11/2018 AccorHotels certified review
« i was out in a smokers zone without being warned . it was horrible. »

the waiters to serve you beer from the resturant will take ages untill i was used to shuttle myself . it was not what i was expecting.

A. A. Business - 11/11/2018 AccorHotels certified review
« Dr »

It's was good not bad but as per the gust requered to have some room service facility or some kind of room bar facility must need and I wish to find a solution

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the review. We are glad to know that you enjoyed the stay. I will definitely share your comments with my colleagues. We will be pleased to see you again at ibis Astana Sincerely, Front Office Manager Assel Khussainova

Victoria G. Business - 07/11/2018 AccorHotels certified review
« Good Experience »

Staff was nice and friendly during my stay for the Global Health Conference for PHC. Room was lovely. However the food during lunch and dinner did take quite some time to make.

Our hotel has responded to the review
Our hotel has responded to the review

Let us thank you for the review . We are happy to know that you enjoyed the stay at ibis Astana. We will be glad to welcome you again. Sincerely, Front Office Manager Assel Khussainova

Alain D. Families - 05/11/2018 AccorHotels certified review
« Very good as usual »

I am staying at Ibis Astana several times and always very satisfied with service. After On Line check in I received a mail asking as we would like to have an additionnal bed for our 8 years old sun. Very professionnal. At arrival after midnight key was ready and we get to our room without any delay.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at ibis Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. Let us thank you also for your loyalty towards AccorHotels and ibis Astana particularly Sincerely, Front Office Manager Assel Khussainova

Anonymous Business - 04/11/2018 AccorHotels certified review
« Wonderful but problems with TV »

I really liked the hotel but the TV was not working.

Alt Business - 02/11/2018 AccorHotels certified review
« Nice, but with some bad sides »

The stuff is not friendly at all, especially in ibis kitchen. Cold room, poor quality of water an little range of food on breakfast.

Abu H. M. F. Business - 01/11/2018 AccorHotels certified review
« It was good experience »

Everything was good. I like it. I have been there for very short time; 3 night and with a very tough schedule on Global Conference on Primary Health Care. Actually, except sleeping I didn't spend much more time there. It would be better if I get some necessary cosmetic item like, shaving gel, after shave lotion, soup, antiseptic, hand wash, body lotion moisturizer, tooth paste, brush, shaver, razor and other day to day necessary thing. We got only liquid soup. We didn't have time enough to go market event order for room services. So, if your hotel has no arrangement/budget for this you might asked me what I need for toilet.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for pleasant review of our hotel! We are pleased to know that you enjoyed your stay at ibis Astana. Hope to see you again very soon. Sincerely, Front Office Manager Assel Khussainova

Vera Business - 01/11/2018 AccorHotels certified review
« EXTREMELY SATISFIED »

SATISFYING WITH STAFF FULL OF HOSPITALITY

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at ibis Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager Assel Khussainova

Arthur Business - 31/10/2018 AccorHotels certified review
« Not bad for a cheap hotel »

I initially thought that there will be complimentary water every day. But apparently its not. Water is basic necessity and you're selling it for 2 USD per 500ml. That is absolutely ridiculous. I am definitely not going back to this freakin hotel anymore.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the ibis Astana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Sincerely, Front Office Manager Assel Khussainova

Anonymous Solo - 31/10/2018 AccorHotels certified review
« It was amazing »

The environment was serene, with good facilities such as the WiFi and good heating system

Our hotel has responded to the review
Our hotel has responded to the review

Let us thank you for choosing ibis Astana and review. We are glad that you enjoyed your stay. Hope your next visit will be as pleasant as previous one. Sincerely, Front Office Manager Assel Khussainova

Shaizada T. Business - 30/10/2018 AccorHotels certified review
« Overall impression is good, if not mention minor inconveniences. »

The main inconvenience - windows couldn't be opened while conditioner was not working. Lack of fresh air strongly affects not only health, but also the impression. It could be helpful if the breakfast was not only announced to start at 6.30, but also meals ready by that time.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at ibis Astana. Thank you for your comments, because as ibis Astana team strives to provide a high level service, every guest review is important for us. I ensure you that we will train our restaurant team one more time, and will try to find the solution with windows. Thank you again for sharing your experience, and we hope to welcome you again soon. Sincerely, Front Office Manager Assel Khussainova

S. Business - 15/10/2018 AccorHotels certified review
« very good »

very helpful and welcoming staff. very efficient and pleasant reception. The kitchen and the bar are excellent. Enjoyable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the review. We are glad to know that you enjoyed the stay. We also really appreciate your loyalty towards Accorhotels and for choosing our hotel. We will be pleased to welcome you again at ibis Astana Sincerely, Front Office Manager Assel Khussainova

Anonymous Business - 30/09/2018 AccorHotels certified review

no servise

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for choosing ibis Astana and the review. We will appreciate if you let us know more detailed information concerning your stay by sending us an email to H8… Sincerely, Front Office Manager Assel Khussainova

Joseph N. Business - 27/09/2018 AccorHotels certified review
« efficient, clean, staff very helpful »

friendly, helpful, all I needed

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much for positive comments regarding our hotel and service. We will be glad to welcome you again. Sincerely, Front Office Manager Assel Khussainova

Л. Business - 26/09/2018 AccorHotels certified review
« Large Room, Comfortable Bed but a few problems »

Stay was good. Room was large and bed was comfortable. Negatives - Shampoo/shower gel was not replaced so I ran out of shampoo/shower gel after the first day. I had to use the one next to the sink. It was inconvenient. There wasn't a power socket next to the bed so It was difficult for me to use my laptop on the bed.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the review. We are glad to know that you enjoyed the stay. Thank you also for your comments, I will share it with my colleagues. Please next time when you have any questions concerning the room, let reception know to fix it. We will be pleased to see you again at ibis Astana. Sincerely, Front Office Manager Assel Khussainova

Anonymous Solo - 25/09/2018 AccorHotels certified review
« Small rooms but great staff and easy to spot »

Second time and always pleased with the service. I was happy to see less people smoking right outside the entrance to the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the ibis Astana. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager Assel Khussainova

Rodriguez T. Business - 23/09/2018 AccorHotels certified review
« Satisfactory »

The personnel is very friendly!

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the review. We are glad to know that you enjoyed the stay. Let us also to thank you for choosing ibis Astana and your loyalty towards AccorHotels. We will be pleased to welcome you again at our hotel. Sincerely, Front Office Manager Assel Khussainova

Steen W. Friends - 06/09/2018 AccorHotels certified review
« satisfied »

the room and the hotel was modern and clean - people was nice to talk to/always helpful

Our hotel has responded to the review
Our hotel has responded to the review

Let us thank you for staying in our hotel and your review. We will be glad to welcome you again at ibis Astana. Sincerely, Front Office Manager Assel Khussainova

Ashim Families - 03/09/2018 AccorHotels certified review
« Enjoable moment with family »

Good food, services, Value for money and centrally located Hotel

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the review. We are glad to know that you enjoyed the stay. We will be pleased to see you again at ibis Astana. Sincerely, Front Office Manager Assel Khussainova

Anonymous Business - 31/08/2018 AccorHotels certified review
« Engineer »

Satisfied

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding the stay at ibis Astana. Hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager Assel Khussainova

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