Hotel - Mercure Moscow Baumanskaya
Mercure Hotel Mercure Hotel

Mercure Moscow Baumanskaya

4.5/5 723 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter

Catering

  • Breakfast
  • Room service

Business services

  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 47 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air Cooling System
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Baby bed
    • Satellite/cable colour TV
    • Printer
    • Computer
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings
4.8/5 AccorHotels Rating 2,307 reviews

Our guest reviews for Mercure Moscow Baumanskaya

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 723 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Julio P. Solo - 09/08/2018 AccorHotels certified review
« Mercure Moscow Baumanskaya is already a must stay »

This was my 3rd trip to Moscow, and also the 3rd time I've stayed in Mercure Moscow Baumanskaya. The reason I always return is because of its excellence in most aspects. The people in reception are very kind, and all speak english. Rooms are big enough, with comfortable bed and bathroom, and (very important for me, as a diabetic traveller) a small fridge where I can store my insulins. This time the only detail that prevented the stay from getting maximum score was a tiny leak in the shower, but the experience was very good overall, and I'll definitely stay again there next time I visit Moscow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you for taking time to complete questionnaire about your recent stay at Mercure Moscow Baumanskaya Hotel. We appreciate that fact that you choosing our hotel again and again - it really means a lot for us. We will be extremely glad to welcome you again and again. Best regards, Maria Sapunova Front Office Manager Mercure Moscow Baumanskaya

Anonymous Business - 06/08/2018 AccorHotels certified review
« Good except of damage of air conditioning »

Due to damage of air conditioning during night (lots of water came out) I had the first night a very short night. Furthermore it would great if you can offer melon during breakfast.

Mike Solo - 29/07/2018 AccorHotels certified review

Registration of foreign tourists was a challenge as the process seemed new to the staff. They registered a guest of mine who was already living in Moscow and didn’t need to be registered.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., Thank you for taking time to complete questionnaire about your recent stay at Mercure Moscow Baumanskaya Hotel. About registration of the guests, according to law of Russian Federation about registering any foreign citizen in our country, each hotel mast to send passport and visa/migration card data to local Migration Service Center and it is not depend in how many places he/she was, any hotel must to register any guest. If we did not get any documents our Migration Office needs we cannot check in guests due to this law Sorry for this little misunderstanding and hope that russian laws did not made you accommodation with us less comfortable. Best regards, Maria Sapunova Front Office Manager Mercure Moscow Baumanskaya Hotel

Julie M. Business - 25/07/2018 AccorHotels certified review
« very nice, clean and quiet place. »

It was the perfect place to get a nice sleep. I just wish they would have room service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs, M., Thank you very much for taking the time to complete our questionnaire and for choosing Mercure Moscow Baumanskaya hotel. We so enjoyed reading your review that you were satisfied with our good and clean rooms. At Mercure we strive to provide the highest level of service at all times, and your feedback is very important for us. Should you have more detailed comments, please, send them to H8…, and we will be happy to consider them. We will be extremely glad to welcome you back at Mercure Moscow Baumanskaya on your next stay in Moscow! Warmest regards, Maria Sapunova Front Office Manager Mercure Moscow Baumanskaya

Guillaume Business - 13/07/2018 AccorHotels certified review
« Business Trip in Moscow »

Very pleasant stay. Friendly staff. Room clean, well decorated and quiet. Bathroom very clean. Breakfast is globally ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear mr. F., Thank you for taking time to complete questionnaire about your recent stay at Mercure Moscow Baumanskaya Hotel. We are glad that our hotel and team made your accommodation comfortable and nice. We will be happy to welcome you back! Best regards, Maria Sapunova Front Office Manager Mercure Moscow Baumanskaya

Rafael S. Friends - 08/07/2018 AccorHotels certified review
« Perfect hotel! We had a special place in this Mercure! All of then are so educated and fast in their actions. »

Perfect place to stay with, family, friends. The room are clean, new and silency. I’ll return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you very much for taking the time to complete our questionnaire regarding your recent stay at Mercure Moscow Baumanskaya Hotel. We are delighted to read how highly you valued the service. Positive feedbacks from our guests are the greatest reward for us. Our team will be happy to welcome you back at Mercure Moscow Baumanskaya on your next stay in Moscow! Warmest regards, Maria Sapunova Front Office Manager Mercure Moscow Baumanskaya

Anonymous Families - 06/07/2018 AccorHotels certified review
« Nice and sweet, good location »

Good: location, service,...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., Thank you for taking time to complete questionnaire about your resent stay in Mercure Moscow Baumanskaya Hotel. We are glad that you likoed our hotel, service and location and we will be glad to meet you again and we will try our best to make your next stay more enjoyable and comfortable. Sincerely yours, Maria Sapunova Front Office Manager Mercure Moscow Baumanskaya

Mr. H. P. Business - 15/06/2018 AccorHotels certified review
« Good staff, nice rooms »

Everything works well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you for posting such an exciting review of your recent stay at Mercure Moscow Baumanskaya hotel. We so enjoyed reading your review that you were satisfied with our nice rooms and helpful staff! We highly appreciate your frank feedback! Positive feedbacks from our guests are the greatest reward for us. We will be extremely glad to welcome you back at Mercure Moscow Baumanskaya on your next stay in Moscow! Warmest regards, Maria Sapunova Front Office Manager Mercure Moscow Baumanskaya

Anne Solo - 13/06/2018 AccorHotels certified review
« Perfect »

Makes me visiting Moscow again !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. L., Thank you for your commentary about your recent stay at Mercure Moscow Baumanskaya Hotel. It is really great that our guests want to come back at Moscow! Our team will be glad to welcome you back! Sincerely yours, Maria Sapunova Front Office Manager Mercure Moscow Baumanskaya

Anonymous Business - 12/06/2018 AccorHotels certified review
« I felt welcome »

I chose Accord hotels because of the staff. It's very friendly and helpful, going out of their way to make my stay comfortable. In this particular instance I'd like to thank your receptionist (I guess she's a receptionist) Yana who did her very best to accommodate me and my family, helped me with an unscheduled early check-in and really made me feel welcome. Top notch service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you for posting such an exciting review of your recent stay at Mercure Moscow Baumanskaya hotel. We so enjoyed reading your review that you were satisfied with our helpful staff, especially Yana. Such words are a good motivation for further work! We highly appreciate your frank feedback! Positive feedbacks from our guests are the greatest reward for us. We will be extremely glad to welcome you back at Mercure Moscow Baumanskaya on your next stay in Moscow! Warmest regards, Maria Sapunova Front Office Manager Mercure Moscow Baumanskaya

Alexandra C. Families - 05/06/2018 AccorHotels certified review
« Perfect location & top services »

We were very impressed with the professionalism of everybody. The location is just perfect, two metro stops from city center. The rooms are super big and very clean and colorful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs C., Thank you for taking the time to complete our questionnaire regarding your stay at Mercure Moscow Baumanskaya. We are delighted to read how highly you valued the service. Positive feedbacks from our guests are the greatest reward for us. Our team will be happy to welcome you back at Mercure Moscow Baumanskaya on your next stay in Moscow! Warmest regards, Maria Sapunova Front Office Manager Mercure Moscow Baumanskaya

Yulia Solo - 04/06/2018 AccorHotels certified review
« Comfortable stay and friendly service »

I always like to stay in your hotel, because you try to accommodate my travel preferences - such as very early arrival, for example, and are thoughtful about room location. I am also impressed that I have seen a few of your staff several times, not something I encounter in other hotels with a higher turnover of staff. I especially like Natalya, who is always great at making me feel welcome as a valued guest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. O., Thank you very much for taking the time to complete our questionnaire and for your warm words about your stay with us. We are delighted to read how highly you valued the service. Positive feedbacks from our guests are the greatest reward for us. At Mercure we strive to provide the most comfortable stay to each of our guests. It is very pleasant to hear that you value our high quality of service, friendly, competent and attentive staff. Our team will be happy to welcome you back at Mercure Moscow Baumanskaya on your next stay in Moscow! Warmest regards, Maria Sapunova Front Office Manager Mercure Moscow Baumanskaya

Anonymous Business - 27/05/2018 AccorHotels certified review

Good location, clean hotel, breakfast not worth the money. We asked the hotel to call a taxi to DME airport. It took 45min to arrive and the driver cheated us by charging 2700 Rubles. Why cant the hotel organize an official Gett or Yandex taxi which will arrive in less than 5min and has a fixed price?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for choosing Mercure Moscow Baumanskaya Hotel for your staying In Moscow. Please accept our deepest apologies for the inconvenience with the transfer. As soon as we have got an information from you, we sent a request to the Management of the taxi company – official partner of our Hotel. We have received a reply from them: they are bringing their sincere apologies. I would like to note that is completely not typical case for us and at Mercure we strive to provide the highest level of service to each of our guests. We tried to contact with you and your colleagues several times to find any solution during the month. But unfortunately we did not get any reply back. I do hope that this small misunderstanding will not change your attitude to the hotel and you will stay with us in future on your next trip to Moscow. We will be happy to welcome you back at Mercure Moscow Baumanskaya Hotel. Warmest regards, Maria Sapunova Front Office Manager Mercure Moscow Baumanskaya

Marie-louise Business - 22/05/2018 AccorHotels certified review
« Very pleasant stay! »

Good service and very pleasant room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. E., Thank you for taking the time to complete our questionnaire regarding your recent stay at Mercure Moscow Baumanskaya. We are delighted to read how highly you valued the service. Positive feedbacks from our guests are the greatest reward for us. We hope to see you again and soon at Mercure Moscow Baumanskaya. Warmest regards, Maria Sapunova Front Office Manager Mercure Moscow Baumanskaya

Wisit Families - 19/05/2018 AccorHotels certified review

Room conditions and front desk services were good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., At Mercure we strive to provide the highest level of service to each of our guests. So your feedback is very important for us. Constructive comments from our guests help us to improve areas where improvement must be brought. We are very grateful for your remarks. But I would like kindly to ask you to inform us as soon as possible about all issues and inconveniences if ones happen during your stay that we could eliminate them immediately. I have shared your feedback with the Heads of departments who are in charge of these questions for further discussing and implementing and in order to run an additional training with staff. Warmest regards, Maria Sapunova Front Office Manager Mercure Moscow Baumanskaya

Paul Families - 12/05/2018 AccorHotels certified review
« Friendly, attentive staff in a spotlessly clean and welcoming environment »

I have stayed here previous to the visit and was looking forward to seeing again. Staff as always are helpful. Via email with Yulia prior to my arrival and once I arrived at the desk. The location is perfect. Lots of amenities and a metro station. The hotel itself is very clean and very tastefully decorated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B.! Thank you for posting such an exciting review of your recent stay at Mercure Moscow Baumanskaya hotel. We so enjoyed reading your review that you were satisfied with our good location, clean and modern rooms! We highly appreciate your frank feedback! Positive feedbacks from our guests are the greatest reward for us. We will be extremely glad to welcome you back at Mercure Moscow Baumanskaya on your next stay in Moscow! Warmest regards, Maria Sapunova Front Office Manager Mercure Moscow Baumanskaya

Michael Couples - 12/05/2018 AccorHotels certified review
« One more great stay »

I simply love the place. Will stay here again and again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you very much for taking the time to complete our questionnaire regarding your recent stay at Mercure Moscow Baumanskaya. We are delighted to read how highly you valued the service. Positive feedbacks from our guests are the greatest reward for us. We will be extremely glad to welcome you back at Mercure Moscow Baumanskaya on your next stay in Moscow! Warmest regards, Maria Sapunova Front Office Manager Mercure Moscow Baumanskaya

Anonymous Business - 07/05/2018 AccorHotels certified review
« Very good location for business travellers »

very professional reception, clean and quiet rooms, well located not far from metro station

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M., Thank you for taking time to complete questionnaire about your recent stay at Mercure Moscow Baumanskaya Hotel! We are really pleased how highly you valued our room, team and location! We do hope to meet you soon again at our hotel! Best regards, Maria Sapunova Front Office Manager Mercure Moscow Baumanskaya

Yan Solo - 26/04/2018 AccorHotels certified review
« Super »

I love this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for taking time to complete questionnaire about your recent stay at Mercure Moscow Baumanskaya Hotel. We are happy that our hotel met all your expectations and will be happy to welcome you back! Sincerely yours, Maria Sapunova Front Office Manager Mercure Moscow Baumanskaya

Anonymous Couples - 22/04/2018 AccorHotels certified review
« A warm welcome, great service and hospitality experience »

We arrived very early in the morning ( around 8h30), we couldn't check into our room of course but we leave our bags and relax a little before heading to visit the city! We were greeted by Atem who was very helpful and caring! The room was very nice and cosy, on the 4th floor! The following morning we took a lovely breakfast in the restaurant, we didn't have breakfast included but Atem explained that we could et 10% off by paying in the restaurant directly! All in a ll a great experience, will def come back to the hotel if visiting Moscow again, very convenient and nice location!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. I., Thank you for taking time to write such an exciting review about your recent stay at Mercure Moscow Baumanskaya! We are really happy that our hotel met all your expectations, because our work is to make your time here as maximum comfortable as we can. Our team will be glad to welcome you back at Mercure Moscow Baumanskaya! Best regards, Maria Sapunova Front Office Manager

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