Hotel - Mercure Rosa Khutor
Mercure Hotel Mercure Hotel

Mercure Rosa Khutor

4.5/5 736 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SOCHI ADLER
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Cash machine
  • Porter

Leisure and activities

  • Swimming pool
    • Pool (Paying)
    • Indoor heated pool
  • Fitness centre
  • Hammam
  • Ski hire facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 6 meeting room(s)
  • Congress center
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Elegant, single, Standard Rooms with amazing views of the mountains and valleys, with everything you need for a comfortable stay.Spacious Suites decorated in warm colors with taste and great attention to detail. The combination of flawless taste, simplicity and splendor will turn your dreams of the perfect holiday into a reality.

  • 153 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WiFi in your room
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 2,944 reviews

Our guest reviews for Mercure Rosa Khutor

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 736 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anna Friends - 24/07/2018 AccorHotels certified review

It’s was great but room prepared for one person, I booked for two. But in 10 minutes staff brought everything I asked.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna, Thank you for taking the time to tell us about your experience at the Mercure Rosa Khutor. At Mercure, we strive to provide a superior service experience for every guest; your feedback is very important to us. Thank you again for your feedback and sincerely looking forward to welcoming you again in our hotel. Best regards, Hotel Manager, Burdina Valeria

M. H. M. Friends - 30/06/2018 AccorHotels certified review
« Excellent »

It was great. Room was spacious and clean. Beds were extremely comfortable. Staffs were very helpful and friendly. Thank you for the high quality service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hassan M. M., We very much appreciate your comments regarding your stay at the Mercure Rosa Khutor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, General manager Nicolas Torio

Anonymous Families - 28/06/2018 AccorHotels certified review
« Supper nice and comfortable stay with nice and kind staff »

I feel supper welcome . We feel like a Roal ,from check in to check out . thank you all staff and Night manager

Our hotel has responded to the review
Our hotel has responded to the review

Dear Majedah Mohammed M., Thank you for taking the time to tell us about your experience at the Mercure Rosa Khutor. At Mercure, we strive to provide a superior service experience for every guest; your feedback is very important to us. Thank you again for your feedback, and sincerely looking forward to welcoming you again in our hotel. Best regards, General Manager, Nicolas Torio

Shahieda Families - 09/05/2018 AccorHotels certified review
« It was just okay. »

I think the receptionists went out of their way to make us as comfortable as possible. I was a bit disappointed in the room, as I have stayed in Raddison Sonya in ST PETERSBURG, recently. A 4 star but definitely a better room with a Nespresso machine and enough coffee and tea. I felt short of water and coffee most of the time. The room at your hotel was absolutely cramped. The restaurant is good, the food and the location too. But the toilets leading to the pool was constantly dirty and wet everywhere. We loved the breakfast and the staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shahieda A., Thank you for taking the time to tell us about your experience at the Mercure Rosa Khutor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager, Nicolas Torio

Nikita K. Friends - 28/01/2018 AccorHotels certified review
« Satisfied - but not extremely »

As I already explained in tripadvisor: https://www.tripadvisor.com/ShowUserReviews-g32…-d35…-r55…-Mercure_Rosa_Khutor-Esto_Sadok_Adler_District_Sochi_Greater_Sochi_Krasnodar_Kra.html *The hotel is very good - with a potential to be excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nikita K., We very much appreciate your comments regarding your stay at the Mercure Rosa Khutor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Nicolas Torio

Family - 10/01/2018 TripAdvisor review
« Winter Sochi - love at first trip »

Excellent hotel. Fully met our expectations. Everything is provided for guests.Early booking saved enough money. It is worth noting a good kitchen. But if You're a foodie, then do not worry, next to be the RED FOX.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Rosa Khutor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Nicolas Torio

Irina Families - 12/12/2017 AccorHotels certified review

Please improve breakfasts quality. It went down this year.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Irina Z., We very much appreciate your comments regarding your stay at the Mercure Rosa Khutor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Nicolas Torio

Dmitrii S. Families - 24/11/2017 AccorHotels certified review
« Excellent stay at the Mercure Roza Khutor. »

The Hotel staff is attentive to the details. Nice and helpful reception. The Standard Room was comfortable and clean. All's OK. Thanks!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dmitry Vyacheslavovich S., We very much appreciate your comments regarding your stay at the Mercure Rosa Khutor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Nicolas Torio

Vasily S. Families - 27/09/2017 AccorHotels certified review

The staff is incredible! Always smiling and willing to help. Great hotel with outstanding location! Highly recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vasily S., We very much appreciate your comments regarding your stay at the Mercure Rosa Khutor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Nicolas Torio

Dmitry P. Solo - 25/09/2017 AccorHotels certified review
« Nice hotel »

Good room, nice breakfast, perfect view

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dmitriy Aleksandrovich P., We very much appreciate your comments regarding your stay at the Mercure Rosa Khutor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Nicolas Torio

Nikita T. Families - 12/08/2017 AccorHotels certified review
« Very good with minor negative »

Good location, high service. Pool & restaurant are good enough. Breakfast is standard. Negative: bad adour in corridor, strange cleaning - bed was not always prerpared well. Also it was forbidden to take away fruits from breakfast - this make a very negative impression before leaving.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nikita Valerievich T., We very much appreciate your comments regarding your stay at the Mercure Rosa Khutor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Nicolas Torio

Alex Friends - 07/08/2017 AccorHotels certified review
« Best hotel in area »

Absolutely satisfied with everything :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexander Sergeevich L., We very much appreciate your comments regarding your stay at the Mercure Rosa Khutor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Nicolas Torio

Ekaterina N. Families - 18/07/2017 AccorHotels certified review
« Best place in location!! »

Thanks to Elena at reception our whole stay was very enjoyable and pleasant! She was always greeting us with a smile, knew our names and assisted in every question we had. Working in this industry myself I can guarantee that she provided the best guest service experience I've ever seen and was the highlight of our stay. She is a great asset to your team! She gave thorough information about hotel itself, whole resort and surroundings, provided with tips around the places to visit and prices. Additional thanks I would like to give to Evgeniyi who works in the kitchen. Upon request whether there are any vegetarian deserts available, in a matter of few minutes he personally brought a magnificent delicious desert made especially and uniquely for us. We were very touched! It was a masterpiece. Sometimes in the changing room by the pool there was a bit of water on the floor which made it very slippery. There were enough towels and it was never too crowded. Room was kept clean and tidy and thanks for replenishing essentials we felt as if we are always been taken care of. Great vacation! Only once we had 2 bathrobes instead of 3 (room was for three pax), but after a short call to housekeeping this was rectified. Food was delicious and selection was amazing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ekaterina N., We very much appreciate your comments regarding your stay at the Mercure Rosa Khutor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Nicolas Torio

Konstantin Families - 26/06/2017 AccorHotels certified review
« Excellent »

Clean room, very good breakfast, awesome location. Super service. Maybe, one comment on the bathroom glass door which does not have any sound resistance.

Dmitry Families - 14/06/2017 AccorHotels certified review
« Great hotel in the great place »

Everything was great: good service, additional services, meals...

Natalia Business - 14/06/2017 AccorHotels certified review
« Comfort and nice stay »

I'm completely happy with the level of service and quality of the hotel. The only complain I have is about online booking and payment. I had booking of my trip from my travel agency (AmEX) and decided to stay for 3 night more on my own and to bring my daughter (13 years old). I went to online booking a to accorhotels.com and searched for booking for 2 persons for 3 nights (3=2 offer), but somehow system gave me price for 1 adult. I have booked and paid. Only after getting email confirmation I've noticed that it is for 1 person only. I've immediately emailed back to explain situation and asking to change booking for 2 persons, but I was suggested to pay for 1 person standard price 900 RUR per day. It made my booking much more expensive that I was planning and I consider it as booking systems' mistake. But booking service refused to make changes. So it costed for me: 9030, 60 Roubles (online booking) + 900x3=2700 (payment for 2 person) = 11 730 Roubles Instead of 10651 roubles if my online booking for 2 persons would be ok.

Kirill S. Couples - 21/05/2017 AccorHotels certified review
« Great!!! »

Most friendly and helpful receptionist ever, so lovely and great first impression of hotel. Great staff. AMAZING breakfast!!! We will return!

Anonymous Families - 01/05/2017 AccorHotels certified review

Good morning Dear Customer service team, Thank you! It was really good to get an underground parking place and it was clean in the room. But i have to mention that in general your service was a little bit frustrating: we waited too long at the recetion for check-in, coffee was far from being tasty during breakfast, general organization of the process isn't well thought. We also experienced troubles with shower in the room: water either cold or too hot - no balance. The impression is - it wasn't that cozy and warm or maybe you didn't really meant to make it like this... Thank you, Nadezhda

Anonymous Families - 24/04/2017 AccorHotels certified review

Pleasant and quite

Anonymous Friends - 23/04/2017 AccorHotels certified review

Some of the most helpful and friendliest staff I've come across in Russia.

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