Hotel - Mercure Rosa Khutor
Mercure Hotel Mercure Hotel

Mercure Rosa Khutor

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4.5/5 619 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 2430.00 RUB Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Swimming pool
    • Pool (Paying)
    • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Air Conditioning
  • SOCHI ADLER
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool (Paying)
    • Indoor heated pool
  • Fitness centre
  • Hammam
  • Skiing
    • Downhill skiing (Paying)
    • Ski hire facilities (Paying)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 6 meeting room(s)
  • Congress center
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Elegant, single, Standard Rooms with amazing views of the mountains and valleys, with everything you need for a comfortable stay.Spacious Suites decorated in warm colors with taste and great attention to detail. The combination of flawless taste, simplicity and splendor will turn your dreams of the perfect holiday into a reality.

  • 153 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Crib on request
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 2,072 reviews

Our guest reviews for Mercure Rosa Khutor

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 619 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Vasily S. Families - 27/09/2017

The staff is incredible! Always smiling and willing to help. Great hotel with outstanding location! Highly recommend.

AccorHotels certified review
Dmitry P. Solo - 25/09/2017
« Nice hotel »

Good room, nice breakfast, perfect view

AccorHotels certified review
Nikita T. Families - 12/08/2017
« Very good with minor negative »

Good location, high service. Pool & restaurant are good enough. Breakfast is standard. Negative: bad adour in corridor, strange cleaning - bed was not always prerpared well. Also it was forbidden to take away fruits from breakfast - this make a very negative impression before leaving.

AccorHotels certified review
Alex Friends - 07/08/2017
« Best hotel in area »

Absolutely satisfied with everything :)

AccorHotels certified review
Ekaterina N. Families - 18/07/2017
« Best place in location!! »

Thanks to Elena at reception our whole stay was very enjoyable and pleasant! She was always greeting us with a smile, knew our names and assisted in every question we had. Working in this industry myself I can guarantee that she provided the best guest service experience I've ever seen and was the highlight of our stay. She is a great asset to your team! She gave thorough information about hotel itself, whole resort and surroundings, provided with tips around the places to visit and prices. Additional thanks I would like to give to Evgeniyi who works in the kitchen. Upon request whether there are any vegetarian deserts available, in a matter of few minutes he personally brought a magnificent delicious desert made especially and uniquely for us. We were very touched! It was a masterpiece. Sometimes in the changing room by the pool there was a bit of water on the floor which made it very slippery. There were enough towels and it was never too crowded. Room was kept clean and tidy and thanks for replenishing essentials we felt as if we are always been taken care of. Great vacation! Only once we had 2 bathrobes instead of 3 (room was for three pax), but after a short call to housekeeping this was rectified. Food was delicious and selection was amazing.

AccorHotels certified review
Konstantin Families - 26/06/2017
« Excellent »

Clean room, very good breakfast, awesome location. Super service. Maybe, one comment on the bathroom glass door which does not have any sound resistance.

AccorHotels certified review
Dmitry Families - 14/06/2017
« Great hotel in the great place »

Everything was great: good service, additional services, meals...

AccorHotels certified review
Natalia Business - 14/06/2017
« Comfort and nice stay »

I'm completely happy with the level of service and quality of the hotel. The only complain I have is about online booking and payment. I had booking of my trip from my travel agency (AmEX) and decided to stay for 3 night more on my own and to bring my daughter (13 years old). I went to online booking a to accorhotels.com and searched for booking for 2 persons for 3 nights (3=2 offer), but somehow system gave me price for 1 adult. I have booked and paid. Only after getting email confirmation I've noticed that it is for 1 person only. I've immediately emailed back to explain situation and asking to change booking for 2 persons, but I was suggested to pay for 1 person standard price 900 RUR per day. It made my booking much more expensive that I was planning and I consider it as booking systems' mistake. But booking service refused to make changes. So it costed for me: 9030, 60 Roubles (online booking) + 900x3=2700 (payment for 2 person) = 11 730 Roubles Instead of 10651 roubles if my online booking for 2 persons would be ok.

AccorHotels certified review
Kirill S. Couples - 21/05/2017
« Great!!! »

Most friendly and helpful receptionist ever, so lovely and great first impression of hotel. Great staff. AMAZING breakfast!!! We will return!

AccorHotels certified review
Anonymous Families - 01/05/2017

Good morning Dear Customer service team, Thank you! It was really good to get an underground parking place and it was clean in the room. But i have to mention that in general your service was a little bit frustrating: we waited too long at the recetion for check-in, coffee was far from being tasty during breakfast, general organization of the process isn't well thought. We also experienced troubles with shower in the room: water either cold or too hot - no balance. The impression is - it wasn't that cozy and warm or maybe you didn't really meant to make it like this... Thank you, Nadezhda

AccorHotels certified review
Anonymous Families - 24/04/2017

Pleasant and quite

AccorHotels certified review
Anonymous Friends - 23/04/2017

Some of the most helpful and friendliest staff I've come across in Russia.

TripAdvisor review
Family - 07/03/2017
« High level hotel of the ski resort »

The hotel is new and modern. There are connected rooms there that very usable for family accommodation. Personnel is friendly and helpful. Breakfast can reach any wishes. Ski storage and 150 m to lifts are complete the picture.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Rosa Khutor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Nicolas Torio

AccorHotels certified review
Anonymous Friends - 06/03/2017

Reception was o.k., cleaning was satisfied, breakfest was perfect, service for dinner was bad. There were some tectical problems in room - not possible to close a window completely, plug of bath was broken, brush for lavatory was broken.

AccorHotels certified review
Anonymous Business - 06/02/2017

- a cockroach was found during breakfast time in a hotels restaurant - minibar was empty - there was not bathrobe in a room for visiting spa - staff forgot to bring an iron in a room after double reminder

AccorHotels certified review
Anonymous Couples - 17/12/2016

Super

AccorHotels certified review
Anonymous Families - 14/12/2016

Great

AccorHotels certified review
Anonymous Couples - 14/12/2016

Perfect

AccorHotels certified review
Anonymous Business - 03/12/2016

Great. Elena helped a lot. Very nice.

AccorHotels certified review
Anonymous Couples - 22/11/2016

My English boyfriend and I travel a lot and stay in Mercury hotels quiet often. The hotel in Sochi is beautiful and perfectly clean. The people on reception were very professional and nice to us, we are 100% satisfied with them. The only thing that surprised my boyfriend and I was that in our room there was no room service menu and we had to call the reception and they said they don't have any extra menus left but they can read it to us. That was a bit strange and inconvenient. Also we had coffee in the room but no type of cream or milk and when we called and asked for some, we were told that they had none left. All in all it was a pleasant experience with a few little flaws.

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