Hotel - Novotel Sofia
Novotel Hotel Novotel Hotel

Novotel Sofia Hotel

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4.5/5 617 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • SOFIA (Paying)
    • SOFIA AIRPORT (Paying)
  • Languages spoken at the hotel
    • Spanish
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter

Leisure and activities

  • Fitness centre
  • Well-being
    • Jacuzzi (Paying, Nearby)
    • Massage (Paying)
    • Solarium (Paying, Nearby)
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Kayaking  (Nearby)
  • Other sports activities
    • Bike rack facilities
    • Basketball facilities (Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Football (Nearby)
    • Horse riding (Paying, Nearby)
    • Squash court (Paying, Nearby)
    • Table tennis (Paying, Nearby)
    • Volley ball facilities (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Our standard double rooms of over 24 sqm combine modern decoration of the latest Next rooms generation with air conditioning, satellite TV, direct telephone, free WiFi Internet access, minibar, safe tea and coffee facility. Up to 2 adults + 2 childrenA unique experience combining relaxation and focus. The Next Executive room treats you like a VIP: Nespresso machine, bathrobe, slippers, cosmetic amenities, minibar, free WiFi Internet access. Very spacious room of over 39 sqm with large salon.

  • 178 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 1,905 reviews

Our guest reviews for Novotel Sofia

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 617 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Frank Business - 19/04/2018
« Good overall service and location »

I liked staying with you. The bed was comfortable as well as the entire room. People were nice. The restaurant and food was ok but not great. That could take improvements based on the price.

AccorHotels certified review
Nicole Business - 19/04/2018
« nice »

short and ok

AccorHotels certified review
Dr K. M. Families - 17/04/2018
« Good »

Will we come back coz we have a good experience in youe welcom.otherwise your update was good but we was wating to get update for the executive rooms I think there is misding points Watever i pay for the 2 rooms about 1000 euro .I woulk like to thank the staff As Ilyana .Sabina.the young lady in the breakfast.bar as cappuccino and natural juice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Sofia. I'm sorry that you didn't like the upgrade. Normally this is truly appreciated and it is a exceptional gesture, reserved only to some guest Sincerely, Christophe Bergeron General Manager

AccorHotels certified review
Anonymous Business - 16/04/2018

It was a very pleasant stay, but why was here this "Smart Casual Day" on Friday. Some of the staff looked really ridiculous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your comment. The Casual Friday was implemented to create a better atmosphere, as most of our guest are finishing their business week and will travel to go back home. It is to be lass formal. It allow also our staff to show their personality. I will pass your message to my team, We hope to see you soon Sincerely, Christophe Bergeron General Manager

AccorHotels certified review
F. D. Business - 12/04/2018
« Nice accomodation »

Good staying no issues experienced

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you Sincerely, Christophe Bergeron General Manager

AccorHotels certified review
Nevenka Business - 06/04/2018
« Kind staff. Good brekfast »

Rooms are clean, nice decorated. Staff is kind with a lot of fruit. Good position.

AccorHotels certified review
Radomir K. Business - 06/04/2018
« Very Good »

Breakfast a few months ago was varied. There were salmon, cream cheese, philadelphia, cherry tomatoes

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your comment. Regarding the breakfast buffet, in our project of sustainable action, and offering a local experience, we do our best to offer seasonal and local product. Instead of industrial smoked salmon we offer high quality of local smoked fish Cherry tomato, in winter, is not the season, but now in spring it will be and we will offer it again. For the cheese, we are offering a variety of local cheese. We hope that you will understand our action. Sincerely, Christophe Bergeron General Manager

AccorHotels certified review
Yael L. Couples - 05/04/2018

Greate service

AccorHotels certified review
A. Families - 04/04/2018
« Engineer »

One of our best stay in city hotels ever! Verry helpfulland friendly staff Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you so much for your comment. This is the best motivation for us. Sincerely, Christophe Bergeron General Manager

AccorHotels certified review
Mike Business - 03/04/2018

I stayed at the Novotel twice on my way in & way out of Sofia. Quick stays, in & out, no complaints. The location is extremely convenient to the airport, super clean & neat, and the staff was awesome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike, Thank you so much for your nice comment. We are happy to see that you appreciate our effort and our services. Sincerely, Christophe Bergeron General Manager

AccorHotels certified review
Thomas V. D. B. Business - 03/04/2018
« Not a 4 star hotel experience. »

For work, I was 3 weeks in Sofia. After about 2 weeks my colleague told me that Novotel was a 4 star hotel. This was not a 4 star hotel experience. The extra's in the room were very limited (no bathrobe, no body lotion / hair conditioner, a bath but no special soap for the bath. The rooms are good size, however there is not enough fresh air in the room, which makes it feel really small. Several times each night I woke up due to feeling stuffy. I was also pretty disappointed with the quality of the food in the restaurant. It is very expensive, and tastes basic. Most of the food is very, very, salty. Not that impressed. On the plus side, the staff was very friendly. It is the staff that makes the place. I had the feeling that Novotel is charging top price, and tries to save cost instead of creating a 4 star experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, I’m very sorry if your experience in our hotel didn’t reach your expectation. In our standard room, the bathrobes are on request and free of charge, because many guests are not using them, and for hygienic reason, we have to wash them after each guest even if it was not used. Our company is engaged in a Green Program, which consist as well to reduce our impact on the environment. That is why we don’t put systematically the bathrobes. For the amenities, Body lotion and hair-conditioner are available in superior room. But of course, upon request, we can provide it to our guest in standard rooms. For the bath, our product is for bath and shower. All our action, are not for cost saving, but more in order to limit our impact , wastage on water and chemical consumption for the planet. I really regret that you didn't understood our behavior correctly, despite all the informations in our hotel. Forthe windows, as our hotel is a new building of 5 years old, we have to respect some new security regulation, for high building, and that is why the windows cannot be open. Nevertheless, every morning, our chambermaid, bring fresh air from the corridor (which can be open to outside), and switch on the ventilation to refresh the 25 m2 of the room. Once again, I’m very sorry. As we didn’t received any complain during your stay (3 weeks) we couldn’t imagine such situation. Of course if we knew it, most of the point mentioned could have been resolved immediately. Now we know, and if you are giving us the chance to welcome you again, we will make all the necessary to make your stay comfortable. Sincerely, Christophe Bergeron General Manager

AccorHotels certified review
Matthew G. Business - 03/04/2018
« Fantastic, as it always is. »

I had a very pleasant stay,. Everything from the moment I walked through the door was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you. Sincerely, Christophe Bergeron General Manager

AccorHotels certified review
M. Business - 01/04/2018

Novotel Sofia is a modern hotel, close to the airport and with good connections to the city center. The friendly personnel is doing their best to make my stay as comfortable as possible. Special thanks to Ivan, Peter, Martin, Sabina, Polina, Petar, Plamen, Svilen, Simon, Lili, Mira, Magi, Nina, Tommy, Lubo. Very recommended!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the mentioned staff. They will appreciate Sincerely, Christophe Bergeron General Manager

AccorHotels certified review
L. S. L. Business - 28/03/2018
« MS. »

VERY SATISFIED. ALL THE STAFFS ARE FRIENDLY AND HELPFUL. MAKES YOU FEEL AT HOME AND COMFORTABLE. THE ROOM AND SHEETS ARE CLEAN. WIFI CONNECTION AND SPEED ARE GOOD, MAKING IT EASIER TO DO MY OFFICE WORK IN THE ROOM.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your comment. Sincerely, Christophe Bergeron General Manager

AccorHotels certified review
Dorota Business - 27/03/2018
« Very good hotel »

It was my first stay in Novotel Sofia and I can say that this is one of the best Novotel hotels I was using before.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for this very good comment Sincerely, Christophe Bergeron General Manager

AccorHotels certified review
Joy Families - 27/03/2018
« AMAZING »

AMAZING SERVICE STAFF CLEANING EVERYTHING PERFECT!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for this amazing comment. Regards Christophe Bergeron General Manager

AccorHotels certified review
Y. Families - 27/03/2018
« Everything is good. »

There is very clean. Breakfast is good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for this very nice comment. Sincerely, Christophe Bergeron General Manager

AccorHotels certified review
Yoav Business - 26/03/2018
« well balanced and pampering hotel »

The novotel Sofia is a very well appointed hotel, good staff, friendly service. I enjoyed a one night stay and received a very warm welcome, full amenities for my Gold level tier at Accor and extras like upgraded room, free minibar and other perks. Though it is not situated in the city, it is very close to a major mall and within 5 minutes drive to Sofia airport. i recommend this property to anyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your nice comment. This is the best recognition for my team Sincerely, Christophe Bergeron General Manager

AccorHotels certified review
Albinas Business - 26/03/2018

I was satisfied staying in hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you Sincerely, Christophe Bergeron General Manager

AccorHotels certified review
Silen Business - 26/03/2018
« nice hotel »

nice hotel with a good customer service however surrounding neighborhood is kind of scary

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your comment. We are located in a new, modern business district, with one of the best Mall in Sofia, that normally our guest really appreciate. Could you let me know what is ''kind of scary'' in order to understand. Sincerely, Christophe Bergeron General Manager

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