Hotel - Novotel Sofia
Novotel Hotel Novotel Hotel

Novotel Sofia Hotel

4.5/5 812 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • SOFIA (Paying)
    • SOFIA AIRPORT (Paying)
  • Languages spoken at the hotel
    • English
    • Spanish
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter

Leisure and activities

  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Solarium
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Kayaking  (Nearby)
  • Other sports activities
    • Bike rack facilities
    • Basketball facilities (Nearby)
    • Billiards/Snooker
    • Football (Nearby)
    • Horse riding
    • Squash court
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Our standard double rooms of over 24 sqm combine modern decoration of the latest Next rooms generation with air conditioning, satellite TV, direct telephone, free WiFi Internet access, minibar, safe tea and coffee facility. Up to 2 adults + 2 childrenA unique experience combining relaxation and focus. The Next Executive room treats you like a VIP: Nespresso machine, bathrobe, slippers, cosmetic amenities, minibar, free WiFi Internet access. Very spacious room of over 39 sqm with large salon.

  • 178 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 2,197 reviews

Our guest reviews for Novotel Sofia

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 812 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Димитър Д. Couples - 09/01/2019 AccorHotels certified review
« A great stay as usual »

Everything. We are a regular guests at this hotel. We have already stayed at this hotel several times and every time we receive a complimentary welcome drink and room upgrade. Excellent staff. Comfortable accommodation and clean rooms.

Soo L. L. Business - 08/01/2019 AccorHotels certified review
« ms »

pleasant

Anonymous Business - 27/12/2018 AccorHotels certified review
« It was great! »

Nice, calm, relaxing.

Miodrag M. Families - 26/12/2018 AccorHotels certified review
« Highly recommendable »

Highly professional and polite staff, clean & comfortable rooms, responsiveness of the support staff including a delicious breakfast :)

Petar M. Families - 25/12/2018 AccorHotels certified review
« My favourite hotel! »

It's always a pleasure visiting Novotel Sofia! The great staff always make our stay like home !

Lyubomir H. Business - 16/12/2018 AccorHotels certified review
« Mr Lyubomir H. »

Perfect

Kamal Business - 11/12/2018 AccorHotels certified review
« It was a pleasant stay. »

I enjoy staying in Novotel in every country. Also I had an experience for staying in Novotel in Tehran as a crew member guest. It was a good.

Steve D. Business - 06/12/2018 AccorHotels certified review
« Excellent business hotel »

As always this is a very good hotel for a trip to Sofia. The hotel is in a convenient position and is modern and well fitted. Rooms very comfortable and clean. Very good breakfast and excellent service

Elena Business - 01/12/2018 AccorHotels certified review
« Better than last time »

This time I was upgraded and I felt an important effort to improve the customer experience. Still two minus - delayed dinner in the room without proactive communication ( I was informed about the delay 15 minutes after the announced delivery time), delayed service at the reception

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Sofia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Bergeron General Manager

Business - 26/11/2018 TripAdvisor review
« Another Business Stay in Sofia »

I travelled with 4 colleagues to Sofia for a week's business trip. The booking was quite convoluted with several changes and the hotel staff were extremely accommodating to all requests.As expected, the standard of accommodation was very good; we had booked a mixture of Standard and Executive rooms, and I was fortunate to be upgraded to a Suite, which was very useful as it allowed us to hold a couple of impromptu meetings in the spacious lounge area.Breakfast was quite varied and of a good quality; we ate in the restaurant twice and the revised menu was varied and the food of good quality.

Ercan Friends - 25/11/2018 AccorHotels certified review
« Modern comfortable hotel »

We had a very good weekend. The room was very clean , modern and comfortable. Breakfast was very good. The staff were friendly.

E Business - 25/11/2018 AccorHotels certified review
« Very good »

Very good room fast check in and out, very good breakfast. Ideal for business stay.

Anonymous Business - 20/11/2018 AccorHotels certified review
« Very well looked after »

Wonderfully friendly staff, rooms clean and modern, and located just a short taxi ride form the city centre.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you

Soo L. L. Business - 20/11/2018 AccorHotels certified review
« thanks to the friendly hospitality »

pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Thank you

Adl Business - 13/11/2018 AccorHotels certified review
« Business trip »

As usual, the Novotel team had been very professional, helpful during my stay. My room was just perfect with all equipments and services. The breakfast and the restaurant were really good with a lot of different food choice

Our hotel has responded to the review
Our hotel has responded to the review

Thank you

Bob S. Business - 12/11/2018 AccorHotels certified review
« I felt valued and special from the moment I was collected by the courtesy bus at the airport until I check out. A truly fantastic experience »

Well your hotel is modern clean and comfortable with all the facilities I need for my business trips. The levels of customer service that regularly accompany my stays at your hotel are however outstanding. Someone has done a lot of hard work across all the departments to make this possible. Unlike my stays on other hotels the the housekeeping staff will always find a way of saying hello to you which I appreciate. This time I noticed that a T-shirt that I had casually thrown on the bed had been carefully folded and placed on my case, by the person who had served my room, brilliant! The F&B staff always find a way of making my breakfast or evening meal feel that bit more special too. I am sometimes offered a cappuccino from bar rather than the machine at the breakfast buffet when the staff recognise me. During my last stay I was made an excellent omelette for breakfast on Wednesday and was on my way back to the buffet area with it when Lili stopped me and asked me if there was something wrong with it. I explained that I seem to have become addicted to Ljutenitsa and wanted some to go with my omelette. 5 minutes later Lili reappeared with a note from the chef and all the F&B team and a jar of Ljutenitsa to take home. Fantastic! Somehow your wider Novotel Team had already provided me with one of the best examples of customer service I've experienced in the last 10 years. I'm still wondering how they found out I have a weakness for Ljutenitsa though. When I returned to the hotel on Monday evening I found an amazing surprise in my room. A beautifully presented selection of different styles of Ljutenitsa that had been left on my desk with a note welcoming me back and wishing me a "tasty day." How amazing, how touching and as the note suggested, how tasty. I ate it all in one sitting! These are examples of the ways your staff find to regularly make me as a guest feel valued and special. I have travelled extensively with my job for many years and have regularly encountered poor customer service. That is something I do not have to worry about when I book a return visit to Novotel Sofia. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Your comment is the best reward for us. Thank you so much Regards Christophe Bergeron General Manager

Anonymous Families - 12/11/2018 AccorHotels certified review
« As usual a very pleasant stay for the family »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Thank you

D. Business - 11/11/2018 AccorHotels certified review
« Convenient as always »

Always very friendly and helpfull staff. It was sorry, that the steam bath was out of service. Drinks and Fodd excellent!!

Our hotel has responded to the review
Our hotel has responded to the review

Thank you

Derek Business - 07/11/2018 AccorHotels certified review
« A great evening »

Was rewarded with Guest of the day! Unexpected, but room upgrade to suite, and then a pleasant whiskey experience after dinner at the bar

Our hotel has responded to the review
Our hotel has responded to the review

Thank you

Justin Business - 05/11/2018 AccorHotels certified review
« Great hotel, good services and facilities but rude services »

Overall good experience, good rooms, good conference room, good food! I was hosting an event of 50 people for 3 days --> Quite big budget. All ran smooth and well but I missed some customer orientation in some items: - The internet we paid for was not working - A employee decided to unplug one coffee machine when somebody took one (although we paid for all the breaks). That gave a very bad signal to the attendees. - The personal on the bar was VERY strict and actually unpleasant with the guest for a "Last drink". We got refused to order one last round in 2 different nights. These 3 black spots are putting some shadow on the overall organization which was good. A pity for any potential upcoming event!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Thank you for taking the time to tell us about your experience at the Novotel Sofia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Bergeron General Manager

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