Hotel - Novotel Sofia
Novotel Hotel Novotel Hotel

Novotel Sofia Hotel

4.5/5 760 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • SOFIA (Paying)
    • SOFIA AIRPORT (Paying)
  • Languages spoken at the hotel
    • English
    • Spanish
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter

Leisure and activities

  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Solarium
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Kayaking  (Nearby)
  • Other sports activities
    • Bike rack facilities
    • Basketball facilities (Nearby)
    • Billiards/Snooker
    • Football (Nearby)
    • Horse riding
    • Squash court
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Our standard double rooms of over 24 sqm combine modern decoration of the latest Next rooms generation with air conditioning, satellite TV, direct telephone, free WiFi Internet access, minibar, safe tea and coffee facility. Up to 2 adults + 2 childrenA unique experience combining relaxation and focus. The Next Executive room treats you like a VIP: Nespresso machine, bathrobe, slippers, cosmetic amenities, minibar, free WiFi Internet access. Very spacious room of over 39 sqm with large salon.

  • 178 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 2,160 reviews

Our guest reviews for Novotel Sofia

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 760 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Adl Business - 13/11/2018 AccorHotels certified review
« Business trip »

As usual, the Novotel team had been very professional, helpful during my stay. My room was just perfect with all equipments and services. The breakfast and the restaurant were really good with a lot of different food choice

Our hotel has responded to the review
Our hotel has responded to the review

Thank you

Bob S. Business - 12/11/2018 AccorHotels certified review
« I felt valued and special from the moment I was collected by the courtesy bus at the airport until I check out. A truly fantastic experience »

Well your hotel is modern clean and comfortable with all the facilities I need for my business trips. The levels of customer service that regularly accompany my stays at your hotel are however outstanding. Someone has done a lot of hard work across all the departments to make this possible. Unlike my stays on other hotels the the housekeeping staff will always find a way of saying hello to you which I appreciate. This time I noticed that a T-shirt that I had casually thrown on the bed had been carefully folded and placed on my case, by the person who had served my room, brilliant! The F&B staff always find a way of making my breakfast or evening meal feel that bit more special too. I am sometimes offered a cappuccino from bar rather than the machine at the breakfast buffet when the staff recognise me. During my last stay I was made an excellent omelette for breakfast on Wednesday and was on my way back to the buffet area with it when Lili stopped me and asked me if there was something wrong with it. I explained that I seem to have become addicted to Ljutenitsa and wanted some to go with my omelette. 5 minutes later Lili reappeared with a note from the chef and all the F&B team and a jar of Ljutenitsa to take home. Fantastic! Somehow your wider Novotel Team had already provided me with one of the best examples of customer service I've experienced in the last 10 years. I'm still wondering how they found out I have a weakness for Ljutenitsa though. When I returned to the hotel on Monday evening I found an amazing surprise in my room. A beautifully presented selection of different styles of Ljutenitsa that had been left on my desk with a note welcoming me back and wishing me a "tasty day." How amazing, how touching and as the note suggested, how tasty. I ate it all in one sitting! These are examples of the ways your staff find to regularly make me as a guest feel valued and special. I have travelled extensively with my job for many years and have regularly encountered poor customer service. That is something I do not have to worry about when I book a return visit to Novotel Sofia. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Your comment is the best reward for us. Thank you so much Regards Christophe Bergeron General Manager

Anonymous Families - 12/11/2018 AccorHotels certified review
« As usual a very pleasant stay for the family »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Thank you

D. Business - 11/11/2018 AccorHotels certified review
« Convenient as always »

Always very friendly and helpfull staff. It was sorry, that the steam bath was out of service. Drinks and Fodd excellent!!

Our hotel has responded to the review
Our hotel has responded to the review

Thank you

Derek Business - 07/11/2018 AccorHotels certified review
« A great evening »

Was rewarded with Guest of the day! Unexpected, but room upgrade to suite, and then a pleasant whiskey experience after dinner at the bar

Our hotel has responded to the review
Our hotel has responded to the review

Thank you

Justin Business - 05/11/2018 AccorHotels certified review
« Great hotel, good services and facilities but rude services »

Overall good experience, good rooms, good conference room, good food! I was hosting an event of 50 people for 3 days --> Quite big budget. All ran smooth and well but I missed some customer orientation in some items: - The internet we paid for was not working - A employee decided to unplug one coffee machine when somebody took one (although we paid for all the breaks). That gave a very bad signal to the attendees. - The personal on the bar was VERY strict and actually unpleasant with the guest for a "Last drink". We got refused to order one last round in 2 different nights. These 3 black spots are putting some shadow on the overall organization which was good. A pity for any potential upcoming event!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Thank you for taking the time to tell us about your experience at the Novotel Sofia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Bergeron General Manager

Thomas M. Business - 04/11/2018 AccorHotels certified review
« Upgrade to Suite was perfect- time which I had too short :) »

Great experience every time - I enjoyed it very much

Our hotel has responded to the review
Our hotel has responded to the review

Thank you

Regular V. Business - 02/11/2018 AccorHotels certified review
« Another good Novotel »

As expected, good staff, good room and good restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you

Eugene Couples - 31/10/2018 AccorHotels certified review
« Incredible »

Excellent experience, felt like a royalty, everything was pleasant and relaxing.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you

Business - 27/10/2018 TripAdvisor review
« Nice experience »

The hotel is clean, personnel is nice and rooms are comfortable. But don't be late for breakfast. It finishes at 10 am and 1 minute past 10 am the coffee machine was not available for guests anymore. The hotel is next to a shopping mall and not so far from the city centre (you get there with taxi for 3 € of less). The shuttle is available at hotel to take you to the airport. Overall experience is very good :)

B. Business - 16/10/2018 AccorHotels certified review

Quick check-in, clean and comfortable room. Service at the restaurant was excellent. Breakfast was good, wide range of food. Okay, the restaurant was quite crowded at breakfast due to high number of people eating at the same time.

Bell Business - 16/10/2018 AccorHotels certified review
« Miss »

Amazing as always - like a second home to me

Anna K. Business - 15/10/2018 AccorHotels certified review
« Excellent service »

Sharing the opinion I have just added to Trip Advisor :) I travel quite a lot for work and have stayed in many hotels so far. However, this one is one of my top 3 for sure. What makes it exceptional: - excellent service (very polite and what is the most important genuinely nice staff!!!) They work together as a great Team, seem to like each other and are always happy to help with anything - this relates to literally everybody: the reception, bar& restaurant staff, room cleaning staff, managers etc). I've stayed in many hotels so far and must say their attitude is just amazing. - very clean, modern and convenient rooms (btw, great idea with the bluetooth soundspots!) - you will appreciate this hotel, especially if you stay there for longer - you will notice how much differently they treat loyalty, looking for the new ways to make your stay as good as possible - the menu is very nice as well and not overpriced. It is also possible to order a breakfast or other room service without any additional fees. All restaurant staff are great, but especially Lily and Rali are the most cheerful and nicest waitresses I have ever met. I know what I am saying since I've been staying in this hotel almost every week since 5 months now for business reasons and I really feel the overall experience is just exceptional. Big Thank You to Everyone!

John Business - 15/10/2018 AccorHotels certified review
« Excellent personal interactions with staff. »

The reception and response to questions were excellent as always. I have stayed several times with you. The mattresses and pillows need updating to more luxurious items. Breakfast is very good. Other means and drink accomodations need updating.

Carrie S. Business - 15/10/2018 AccorHotels certified review
« I love staying at the Novatel in Sofia Bulgaria! »

The Novatel is a wonderful business hotel. The staff is so friendly and willing to help with whatever I need. The rooms are very comfortable and clean. I will always stay here any time I am in Sofia

Nikola Business - 14/10/2018 AccorHotels certified review
« mr »

excelent

Anonymous Business - 14/10/2018 AccorHotels certified review
« Pretty good overall but a few little things didn't work »

The experience overall was good as usual, but a couple of things weren't right. Firstly the TV is often slow to load up/ and goes back to the main menu after a minute or two of within. this is just inconvenient. Secondly, the bar on the ground floor refused to open for us - we arrived back at the hotel at 2 minutes after midnight and the staff were still there but they would not service us a drink.

Mr. G. Business - 06/10/2018 AccorHotels certified review
« Great experience »

Clean rooms, friendly staff , good location next to the mall and offices and close to the airport.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you

Anonymous Business - 01/10/2018 AccorHotels certified review
« Comfortable and delicious »

The room was really comfortable, dinner and breakfast was really delicious and with a big choice. People were really kind.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you Sincerely, Christophe Bergeron General Manager

Andrei P. Business - 28/09/2018 AccorHotels certified review
« A pleasant stay. I shall be glad to return. »

I liked the high level of comfort provided by the hotel. I also liked the attitude of its employess, available to answer any question.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you

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