Mercure Koh Chang Hideaway 4 stars

TripAdvisor rating 4.0/5 860 reviews
Mercure Koh Chang Hideaway
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+ 21 Services
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This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private outdoor parking
  • Wheelchair access
  • Services for children
  • Air conditioned
  • TRAT AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Cash machine
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Beach and water sports
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure Koh Chang Hideaway

111 1 Moo Koh Chang Tai
Amphur Koh Chang
TRAT
23170
koh chang
thailand

Tel: +6639619111

Fax: (+66)39/619108

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    TRAT AIRPORT At 44km / 27.34 miles - Shuttle paying

  • By plane

    TRAT AIRPORT At 42km / 26.1 miles

GPS :11.988336, 102.298261

Our accommodations

Standard room with 1 king size bed

  • Max. number of persons: ‌4
  • Area: From 24
  • Views: Park view, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Bathroom products
  • Bathrobe(...)

Standard room with 2 single beds

  • Max. number of persons: ‌4
  • Area: From 24
  • Views: Park view, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Bathroom products
  • Bathrobe(...)

Superior Room with 1 king-size bed

  • Max. number of persons: ‌4
  • Area: From 50
  • Views: Mountain view, Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Bathrobe(...)

Superior Room with 2 single bed

  • Max. number of persons: ‌4
  • Area: From 50
  • Views: Mountain view, Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Bathrobe(...)

Deluxe Room with 1 king-size bed, Pool Access

  • Max. number of persons: ‌4
  • Area: From 50
  • Views: Pool side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Bathrobe(...)

Deluxe Room with 2 single beds, Pool Access

  • Max. number of persons: ‌4
  • Area: From 50
  • Views: Pool side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Bathrobe(...)

Deluxe Room with 1 king-size bed, Ocean View

  • Max. number of persons: ‌4
  • Area: From 52
  • Views: Ocean/Sea view, Pool side, Mountain view, Bay view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Bathrobe(...)

Deluxe Room with 2 single beds, Ocean View

  • Max. number of persons: ‌4
  • Area: From 52
  • Views: Ocean/Sea view, Pool side, Mountain view, Bay view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Bathrobe(...)

Pool Villa with 1 king bed, private plunge pool and terrace

  • Max. number of persons: ‌4
  • Area: From 123
  • Views: Pool side, Garden side *
  • Most of the accommodation: Private Pool *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Bathrobe(...)

Our restaurants and bars

THE BAY RESTAURANT

Type of cuisine: International

Combining great food and service in a beautiful setting overlooking the swimming pool and sea, The Bay Restaurant serves both international and Thai cuisine.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

REEF BAR

Photo non contractuelle / Strictly non binding

Located on the second storey, Reef Bar is beside the main swimming pool and overlooks the sea. Stop by for a chilled glass of wine, a tasty snack or just enjoy the music. Both indoor and outside seating are available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BEACH BAR

Photo non contractuelle / Strictly non binding

Located at the poolside and facing the beachfront, the Beach Bar serves oriental dishes and beverages.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 378 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Mercure Koh Chang Hideaway

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

1,585 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

860 reviews

Good experience.

Customer review rating 4.4/5

Priyank B. Couples - 06/07/2019 AccorHotels certified review

The experience was good. Just a point to focus. I Was not able to run the Jacuzzi, as there were no instructions available, and when i called for assistance, i was told that due to electricity failure i am not able to run the machine, however i was able to operate it after 5 minutes. All I can figure out was that jacuzzi need to be filled up to a point to run it. So I would just suggest if a card can be put in the rooms detailing the operation of Jacuzzi.

Dear Value Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Artiodhaya Thongkittivanit Front Office Manager

The best property to stay in koh chang.

TripAdvisor rating 4.0/5

OnAir60722533250 Couples - 05/07/2019 TripAdvisor review

The property has there own small beach, pool and amazing staff to take care of you. We stayed in the sea view room, the view was amazing in the sun set. Also bed were so comfortable to sleep in, I slept like a baby.

Dear OnAir60722533250, Sawasdee Kha! Greeting from Mercure Koh Chang Hideaway:) On behalf of the entire team, We would like to extend you a thank you very much for selecting our resort to stay and taking time to write a review with 5 stars rated us to please our resort services that you were happy to stay at Mercure Koh Chang Hideaway resort. We are so happy you enjoyed your stay and look forward to welcoming you back again Again, you are certainly welcome back anytime and we will definitely let you in the resort building. If you are returning back please let our team know via rsvn@mercurekohchang.com or fom@mercurekohchang.com. Here is always your 2nd home:) Sincerely, The Management and Team Mercure Koh Chang Hideaway

Disappointing experience

Customer review rating 4.4/5

Anonymous Couples - 24/06/2019 AccorHotels certified review

It was a disappointing experience. The hotel is getting old and dirty. Apart from the breakfast, which was good, the food was miserable (thai food and international food). One night I wanted to take advantage of the "Buy 1 get 1 free" from 6pm till 8pm at your bar and at 7pm it was CLOSED !!! Good service ! I was away all morning and when I came back at 2pm, my room was not done … etc, etc … One positive thing is the service. The hotel was so empty that the service was very good.

Amazing Property and Smiling Staff

Customer review rating 4.4/5

Monika &. N. B. Families - 17/06/2019 AccorHotels certified review

We had great stay at Mercure Hideaway Resort, This Resort is Just Amazing For Family and Kids, There's Nothing to Suggest as Everything Was Just Great, Only Needs Small Renovations..... Will Plan Some Other Time Again to Stay Here.....

Dear Value Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Artidhaya Thongkittivanit Front Office Manager

Paradise on Earth

Customer review rating 4.4/5

Erwan Solo - 15/06/2019 AccorHotels certified review

When looking for a place to relax, this establishment is the ideal answer. Everything is perfect: from the comfort of the room to the surrounding environment, from the incredible breakfast to the delicious meals offered, nothing is to be removed! But the first quality of this hotel is certainly its staff: welcoming, attentive, helpful, available, smiling, ... A special mention is to be attributed to the Oksana operation manager assistant who makes sure that its customers feel privileged privileged . Thank you to her and all the team for this delicious moment !!!

Dear Value Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Artidhaya Thongkittivanit Front Office Manager

Soso

Customer review rating 4.4/5

Kanokporn Couples - 14/06/2019 AccorHotels certified review

The room is okay but there are a lot of insects my room after they clean our room at the first night.

Dear Value Guest, Thank you for taking the time to tell us about your experience at the Mercure Koh Chang Hideaway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Artidhaya Thongkittivanit Front Office Manager

Room and breakfast

Customer review rating 4.4/5

Anonymous Couples - 09/06/2019 AccorHotels certified review

Good room size, friendly staff, good breakfast

Dear Value Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Artidhaya Thongkittivanit Front Office Manager

Extremely satisfied

Customer review rating 4.4/5

Mac P. Business - 04/06/2019 AccorHotels certified review

No wishes left open...

Dear Value Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Artidhaya Thongkittivanit Front Office Manager

So So

Customer review rating 4.4/5

Krisanaphong C. Couples - 30/05/2019 AccorHotels certified review

Television Signal is Bad and The fabric has a musty smell.

Dear Value Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Artidhaya Thongkittivanit Front Office Manager

Good Facilities, Bad Services

Customer review rating 4.4/5

W. Couples - 25/05/2019 AccorHotels certified review

All facilities are very good and amazing but the employee is quite low service; at reception, older employee trains and blames younger employee when many customers are checking-out, at restaurant, employee doe not understand hotel’s breakfast promotion set; at reception when check-out again, check-in employee and check-our employee does not send the message and look at the note about the receipt (everything check-in employee ask from me all but when check-out ask again what writing in your not, so you ask me twice for the same answer in your hand for what. Very Bad!! Ps. This is the first feedback for employee for the hotel in the world.

Dear Value Guest, Thank you for taking the time to tell us about your experience at the Mercure Koh Chang Hideaway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Artidhaya Thongkittivanit Front Office Manager

Suitable for relax and recharge!

Customer review rating 4.4/5

Paranant Solo - 22/05/2019 AccorHotels certified review

Mercure Koh Chang Hideaway is very peaceful and full of facilities. The staffs are service mind. Even the hotel located far from the pier, when you arrived here you will forget anything! I stayed in the deluxe ocean view room, the room area, bathroom, and balcony are wide too. I also bought the dinner buffet on Saturday night. It's very good value with the cozy atmosphere.

Dear Value Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Artidhaya Thongkittivanit Front Office Manager

Nice trip

TripAdvisor rating 4.0/5

Roving68575917187 Friends getaway - 16/05/2019 TripAdvisor review

Thank you all of your staff. Everything was perfect staff very friendly and helpful. Room was nice and cleanliness . The location a bit far from center but front staff can help you to call a local taxi. All good Mercure Koh chang :)

Dear Roving68575917187, Greeting from Mercure Koh Chang Hideaway:) Thank you very much for your kind gave us for 5* rating on TripAdvisor, we very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Once again, for next time visit in Koh Chang please contact our team to serve you via rsvn@mercurekohchang.com or fom@mercurekohchang.com. Khob Khun Mak Kha:) Sincerely, The Management and Team Mercure Koh Chang Hideaway

Very good service

Customer review rating 4.4/5

Anonymous Couples - 11/05/2019 AccorHotels certified review

The staffs are super nice and friendly.

Dear Value Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Artidhaya Thongkittivanit Front Office Manager

Wonderful

Customer review rating 4.4/5

Anonymous Couples - 09/05/2019 AccorHotels certified review

Amazing. Everything was exceeding our expectations. The room was more lovely than the pictures at booking.com. Was pleasantly surprised with how soft and comfortable the beds were. Were even two beds instead of one as described online. Food was amazing and the service was over and beyond. Was one of the most amazing romantic getaway experience I've had.

Dear Value Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Artidhaya Thongkittivanit Front Office Manager

Good vibes, Room is a a bit aged, Staffs need yo be well trained especially their manners.

Customer review rating 4.4/5

Phanawadh P. Couples - 03/05/2019 AccorHotels certified review

Overall environment is ok even the location of the hotel is a bit far but privacy and true hide away. Only thing that should be mentioning is that the manners of staffs as they are acting like no guests around by talking very loud. Especially when I were about to check-out (around 12:30 pm on April 30th, 2019, there was one person (I assumed that she might be a head of service something) was yelling at receptionists for somethings in front of me and other guests in which I believe this could be done properly in the office not being unmannerly in front of their guests!

Dear Value Guest, Thank you for taking the time to tell us about your experience at the Mercure Koh Chang Hideaway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. However, we well noted to all concerned carefully when communication to each other with sound soft even the rush time that customer leaves a lot. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Artidhaya Thongkittivanit Front Office Manager

Loved the resort and the balcony with the swing

Customer review rating 4.4/5

Anonymous Couples - 27/04/2019 AccorHotels certified review

We had a great time at the resort, really enjoyed the balcony with the swing chair. however there were rats or something in the roof which kept us up some nights. The staff were very accomdating except for some lady with short blonde hair was quite rude. Overall though we had an amazing time and would stay here again.

Dear Value Guest, Thank you for taking the time to tell us about your experience at the Mercure Koh Chang Hideaway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Artidhaya Thongkittivanit Front Office Manager

Great hotel for vacation

Customer review rating 4.4/5

Wan Couples - 23/04/2019 AccorHotels certified review

Nice room, view, location, breakfast and service

Dear Value Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Artidhaya Thongkittivanit Front Office Manager

Nice But to expensive drink and food.

Customer review rating 4.4/5

Mick Couples - 22/04/2019 AccorHotels certified review

We had a very nice and cleen room. The hotel-area was Well maintained. There was a cosy atmosphere. Alle the employees was very serviceminded. But it was to expensive to est and drik at the restaurant and at the Beach Bar.

Dear Value Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Artidhaya Thongkittivanit Front Office Manager

Best place for holiday

Customer review rating 4.4/5

Mattika Couples - 19/04/2019 AccorHotels certified review

All staff are helpful and professional I asked for a surprise set up on the beach for my boyfriend dinner set up was awesome(vegan) the kitchen able to made vegan set dinner the manager at restaurant arrange dinner and set up a table with beautiful decorations such a romantic. We had a wonderful spa treatment by 2 lovely lady at hide away spa. Room was clean. On the 8th of April while we eat at the beach the hotel surprise put a cake in our room but unfortunately my bf vegan and I am can’t eat anymore. Thank you mercure staff everyone work hard and made our vacation even more marvellous. Morning buffet was great even tho lots of people(thai holiday) but staff able to provide good service. Thank you to all staff. Mattika & Kuiama

Dear Value Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Artidhaya Thongkittivanit Front Office Manager

Cool

Customer review rating 4.4/5

Nattawadee Couples - 13/04/2019 AccorHotels certified review

Everything is nice, but there were lizards in the room, which makes me feel uncomfortable with it. Also, the room ceiling should be able to open, so I asked the housekeeper to open it, but they said the rope for open already cut-off.

Dear Value Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Artidhaya Thongkittivanit Front Office Manager
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