Hotel - Mercure Koh Chang Hideaway
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Mercure Hotel

Mercure Koh Chang Hideaway

111/1 Moo 1 Tambol  Amphur Koh Chang  TRAT 
23170  KOH CHANG
THAILAND

666 reviews
TripAdvisor Rating Based on 666 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
  • Air Conditioning
  • TRAT AIRPORT
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
  • Private beach

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 2 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 141 rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Crib on request
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 1,269 reviews

Our guest reviews for Mercure Koh Chang Hideaway

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 666 reviews
AccorHotels certified review
Sune G. Families - 18/09/2017
« 7 days »

The first meeting whit our personal was no good

AccorHotels certified review
Mandy D. Couples - 14/09/2017
« It was an amazing property with a beautoufl room! So happy with our stay there. »

It was wonderful. They even had a slice of cake and some chocolate put in my room for my birthday :)

AccorHotels certified review
Shane D. Couples - 13/09/2017
« A nice weekend away »

My girlfriend and I had a wonderful time during our stay on Koh Chang. The staff were polite and very helpful at all times. The room was very clean and well presented. The complimentary breakfast was one of the best I've had from a hotel. I can't think of anything that would need improvement.

TripAdvisor review
Couples - 10/09/2017
« 3 Star NOT 4 Star »

This was at Low season, so we Think that the Hotel was only Working at halv capacity, the first night we couldn't not sleep cos of the karaoke, that said it closes at midnight, but it kept on til 3 o'clock at night, when we ask the following day we where told it was the hotel manager / owner of the Hotel, this happened the following day again, after I had to go down and complain, we then got a opgrad and a room further away, but you can still hear the karaoke. The breakfast is very bad, and you have to pay ekstra for latte and tea, so we would propose to go out to eat, the room cleaning comes and wakes you up everyday around 10 o'clock even you try to explain that that should come after lunch. So all in all it wasn't the best experience we have had at a hotel we stay for 8 nights and that was 8 nights to long, sorry to say

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christianjamesw2017, Thank you for taking the time to tell us about your experience at the Mercure Koh Chang Hideaway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hopefully, you will give us a chance to return and in that case, please let our Front Office Manager and Guest Experience team know so we can ensure experience goes from a 3star to 5star rating by contact directly fom@mercurekohchang.com or gem@mercurekohchang.com. Sincerely, The Management Team Mercure Koh Chang Hideaway

AccorHotels certified review
Jason X. Solo - 04/09/2017
« Nice Hideaway Hotel in Chang »

Very nice resort, very competitive price, except a bit far away from city center

AccorHotels certified review
Peng B. Friends - 01/09/2017
« so good weather and good service of bell boy ,doorman ,guard »

first impresion

AccorHotels certified review
Napaphat J. Couples - 29/08/2017
« Very nice hotel & the best experience! »

I booked Mercure Koh Chang Hideaway for celebrations of anniversary with my couple. The first impression of me was the online admin that I contact by line and email was very nice. They give me any information even early in the evening they still give me an answer, help me anything I need from them and other. Besides this I reserved the side sea dinner also and I very appreciated all staff because I saw that they intended to did the impressive and the best dinner for us. Everyone excited about my dinner since this is the rainy season so, if it raining, the dinner need to move at balcony instead. T_T But finally! they can set the side sea dinner for us and they did very well and It was great. I feel really love it. I found the nice view, I had the delicious dinner and I got the best services. I don't know how to explain our deep feeling of me and my couple about the special time in here. If I have a chance to go to Koh Chang I still choose the Mercure Koh Chang Hideaway for vacation of course!

AccorHotels certified review
Kanyarat Families - 18/08/2017
« Can't used Accor card they not provide any discount for food & Drink they not except Pool bar ,room service »

Is terrible hotel under group Accor No any priority we check in no any welcome drink Reception not give any voucher or anything spacial offer They not except members Accor to discount food AND DRINK Hotel no manternain many things fall a part or look dirty We not look to come back anymore Regards Kk

AccorHotels certified review
F. K. Families - 14/08/2017
« Great Day in Koh Chang Island. »

The sea view room with close access to the poll was very nice, it help us to see the kids swimming from our balcony. The beach also very nice but the wild dog on the beach was a but disturbing especially for us who have small kids . At some time the dog also reach our balcony. Hope the hotel management will solve this wild solve this dog problem. The room services was very good and the overall services ( Restaurant and front dest ) was excellent

AccorHotels certified review
Vanitha S. Couples - 12/08/2017
« nice place »

claim ,private,nice facility in the room

AccorHotels certified review
Gene Families - 12/08/2017
« C. »

Good value

AccorHotels certified review
Jason K. Couples - 31/07/2017
« Anticipated every need »

Relaxing, welcoming and flexible to our needs. Great variety of food, excellent standard of room and professional courteous level of staff.

AccorHotels certified review
Runmaru Families - 27/07/2017
« Beautiful place and good service. »

I went to Mercure Koh Chang for relaxing. I got the beautiful experience with there. Nice service even I bought it by low price promotion. Food almost delicious. Some details needed to take care more such as glass still have lipstick or toilet not so clean at the each conner.

AccorHotels certified review
Sebastien B. Couples - 23/07/2017
« An excellent stay »

Very nice stay in a clean hotel, well organized, with friendly professional staff.

AccorHotels certified review
Lidia K. Couples - 20/07/2017
« Good image. »

Good food in the resto, friendly staff n good service. Best Hotel

AccorHotels certified review
Suwanna Couples - 19/07/2017
« Good view and excellent service. »

We had a great holiday time at this hotel. We were gotten a upgrade room with sea view and it was a nice room. We could spent whole day at the hotel because there are many facilities to do. Moreover the staffs are excellent service mind.We will back again in next holiday.

AccorHotels certified review
Dmitry Couples - 12/07/2017
« Quiet rest »

Friendly, helpful staff. Quiet place, good room with private pool. Negative point is rocky enter to the sea. I would recommend not to block deposit for Accorhotels member at least.

AccorHotels certified review
Suphanat Families - 11/07/2017
« Breakfast and Room »

The foods is so good and international food virious that so delicious. The room is good that comfortable for my family and swimming pool is good same. Thank you

AccorHotels certified review
Bent G. Families - 10/07/2017
« Good quiet hotel »

We had 7 good days at Mercure Koh Chang Hideaway. It's really low season so not many guests at this time. We liked the relaxed atmosphere and the quietness. Waiters had time to chat. The only thing we didn't like, was the beach. We had expected a good sandy beach, but there were many stones, not too pleasent. So we rented a scooter and went to some of the better beaches not too far. We can really recommend a sailing tour with snorkling, visiting 4 or 5 islands.

AccorHotels certified review
Pk Friends - 03/07/2017
« great experience »

the staffs were really kind and helpful, the services were great. We went ther during rainy season so it was raning all day. despites that, everything was amzing!

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