Hotel - Mercure Koh Chang Hideaway
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Mercure Hotel

Mercure Koh Chang Hideaway

111/1 Moo 1 Tambol  Amphur Koh Chang  TRAT 
23170  KOH CHANG
THAILAND

652 reviews
TripAdvisor Rating Based on 652 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
  • Air Conditioning
  • TRAT AIRPORT
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
  • Private beach

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 2 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 141 rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Crib on request
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,220 reviews

Our guest reviews for Mercure Koh Chang Hideaway

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 652 reviews
AccorHotels certified review
Sebastien B. Couples - 23/07/2017
« An excellent stay »

Very nice stay in a clean hotel, well organized, with friendly professional staff.

AccorHotels certified review
Lidia K. Couples - 20/07/2017
« Good image. »

Good food in the resto, friendly staff n good service. Best Hotel 👍😀

AccorHotels certified review
Suwanna Couples - 19/07/2017
« Good view and excellent service. »

We had a great holiday time at this hotel. We were gotten a upgrade room with sea view and it was a nice room. We could spent whole day at the hotel because there are many facilities to do. Moreover the staffs are excellent service mind.We will back again in next holiday.

AccorHotels certified review
Dmitry Couples - 12/07/2017
« Quiet rest »

Friendly, helpful staff. Quiet place, good room with private pool. Negative point is rocky enter to the sea. I would recommend not to block deposit for Accorhotels member at least.

AccorHotels certified review
Suphanat Families - 11/07/2017
« Breakfast and Room  »

The foods is so good and international food virious that so delicious. The room is good that comfortable for my family and swimming pool is good same. Thank you

AccorHotels certified review
Bent G. Families - 10/07/2017
« Good quiet hotel »

We had 7 good days at Mercure Koh Chang Hideaway. It's really low season so not many guests at this time. We liked the relaxed atmosphere and the quietness. Waiters had time to chat. The only thing we didn't like, was the beach. We had expected a good sandy beach, but there were many stones, not too pleasent. So we rented a scooter and went to some of the better beaches not too far. We can really recommend a sailing tour with snorkling, visiting 4 or 5 islands.

AccorHotels certified review
Pk Friends - 03/07/2017
« great experience »

the staffs were really kind and helpful, the services were great. We went ther during rainy season so it was raning all day. despites that, everything was amzing!

AccorHotels certified review
Arden P. Couples - 24/06/2017
« Great staff. »

All great. One big hygienic problem.pool area sickening.hotel guests just walk in to the pool after a long journey, no shower taken before getting into the pool.with all their clothes.YUK...saw Indian, people just get in to the pool with the same clothes they wore on their long journey from Singapore,Bangkok India wherever.The hotel management need to employ a pool attendant who can control /advise guests before they get into the pool. We were in the pool when this whole family of five got in to the pool..YUK...we got out straight away.I spoke to one of the staff there.re. Hygiene in pool.nothing happened. Need a qualified pool attendant with megaphone if necessary. Thanks Arden

AccorHotels certified review
Khoo G. C. Couples - 05/06/2017
« Satisfied »

Overall, satisfied, with exception of one male receptionist, which I wasnt able to get his name, find him very curt.

AccorHotels certified review
Alain Friends - 31/05/2017
« Great resort with rooms expected in a 2star city hotel »

Welcome was fine, resort and people were great. However our first ''upgraded'' room was small for 3 people and airco didnt work properly. Also not a lot of space to store clothes suitcases etc. Because of the faulty airco and I believe there were more problems we got another room. However there was no hot water, but we didnt want to complain again (since the girls are sweethearts) we showered without hot water rest of the vacation.... Also the resort prices are overrated (food and beverages), which is irritating sure if you are in a Ritz Carlton or a Shangri la you could expect this. But on an Island as Koh Chang, with a Mercure hotel that does not have the glamour as such hotel mentioned before it's just to much. Also shouldn't a resort like this have it's own taxi or shuttlebus to the other locations...? It's pretty irritating to pay 300 bath for every ride, even to lonely beach. And you have to because you cant walk since mercure is pretty secure from the rest of the ''living'' world of Koh Chang. So I wouldnt recommend this hotel since it pretends to be ''luxurious'' but it's certainly not. Especially the rooms and mostly the bathroom is just not okay. Also because of the lack of a shuttle bus I would recommend others to choose an hotel close to restaurants/nightlife etc. pay 600 bath to go up and down to lonelybeach is absurd.

AccorHotels certified review
Indranil B. Families - 30/05/2017
« GOOD »

Was satisfied by the room, bathroom, swimming pool( although not clean at times) and restaurant. However, not satisfied with the Jacuzzi in the room. It was unclean and the jacuzzi did not work properly.

AccorHotels certified review
Sunee L. Families - 25/05/2017
« Great place, good food! »

Enjoy staying there very much, feel at home.

AccorHotels certified review
Anonymous Families - 17/04/2017

Thought the venue and room were ideal. Didn't think much of the food or service in the restaurant, nor getting a phone call to my room in the early hours, which appeared to be spam from Mercure or another leisure company.

AccorHotels certified review
Anonymous Solo - 15/04/2017

- nice room - friendly staff except one bad experience. One of the responsibles of the beach bar asked for a tip. One : it's not ok to ask and two: I paid 10% service (very exceptionel in Thailand) so for me the staff has their tips.

AccorHotels certified review
Anonymous Friends - 10/04/2017

I always enjoy and happy to stay at Mercure. The hotel is nice and lovely staff.

AccorHotels certified review
Anonymous Families - 10/04/2017

Brilliant place! beautiful view and good services. we are love it and will come back again.

AccorHotels certified review
Anonymous Families - 09/04/2017

Pool villa very good experience and decoration

AccorHotels certified review
Anonymous Couples - 09/04/2017

Warmly welcome and nice place to relax

AccorHotels certified review
Anonymous Families - 07/04/2017

general expierence and satisfaction all good

AccorHotels certified review
Anonymous Couples - 07/04/2017

I got food poison, the just asked if I been to dr. to know that. the think is i had it before (more times, so know it. the dr. can't do anything anyways.) The only place i had been eating was the hotel. and i just wanted undestanding, now i want more. We asked about transfer and told it was for the day after. and what time we want to go. this was at early afternoon. The late evening, we wanted to confirm. they was saying: og thats to late, we did ten understand we HAD order! But they haven't. long story sort = no help. We had to stay one more night, AND pay for it, AND pay for the other place we where going to.!!! thats not the worst. the morning after, when i was not the happiest, when I talked to them they say if i haven't been drunk, then maybe i had remembered. 1. if i had been drunk it had been non of there business. 2. I wasent!!!! I haven't sleep more than a couple of hours in 4 days, given the situation. So imagine how bad that feels to hear. After the first night there. I asked if they hade an extra top madras. (Iv been in a car crash some years ago. Which are the reason why we ordre "good" hotels. so we can sleep well. the madras came, but it was so wobbly and made it worse. I want down, kindly to say i rader want whiteout. and then she stated to discus whit me and saying I was wrong! It wasn't a question at all??? that was the biggest things. i have manny more. (and it was only 5 days.!) Maj

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