Hotel - Grand Mercure Apartments Magnetic Island
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Apartments Magnetic Island

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4.0/5 399 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 10h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi access
  • Reduced mobility rooms
  • Breakfast
  • Babysitting on request
  • 100% non-smoking hotel
  • TOWNSVILLE

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi access
  • Reduced mobility rooms
  • Babysitting on request
  • 100% non-smoking hotel
  • TOWNSVILLE
  • EARLY CHECK IN FROM 8AM

Leisure and activities

  • Babysitting on request

Catering

  • Breakfast

Business services

  • 1 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

  • 58 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
    • Radio in room
    • Shower
Our rooms fittings

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Our guest reviews for Grand Mercure Apartments Magnetic Island

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 399 reviews
TripAdvisor review
vamp557 Couples - 05/11/2017
« Not worth to call it a Mercure »

Apartment worn out to below two star standard. Ragged and dirty towels. Badly cleaned, after complaining, cleaned again but dust was almost only distributed. Very friendly staff at reception, even though reception was not open according opening hours.

TripAdvisor review
Family - 24/09/2017
« Luxurious comfort on Magnetic »

The apartment had spectacular views and was luxuriously yet comfortably furnished. Everything you could possibly need for a memorable holiday. The management and staff were friendly and helpful. We wished we had booked for longer.

TripAdvisor review
mariannea429 Family - 26/07/2017
« Obscured View »

I recently booked an ocean view room and expected the view shown in the promotional photos of the Grand Mercure Apartments with magnificent views immediately over the ocean. These apartment are literally at the waters edge. This is not what I got. There were ocean views filtered through some foxtail palms, but were looking over the waterways towards the entrance to the marina and limited ocean views with Townsville Port in the distance and with a walkway in front. I was a little disappointed, however, this did not spoil my stay. At reception I was advised to phone directly if after an ocean view apartment as shown on the website I had booked with Accor online and got what I got.

TripAdvisor review
Family - 12/04/2017
« Beautiful location and facilities »

The apartments and location are amazing, and the check-in staff member was very friendly. The apartment wasn't particularly clean, with many insects on the floor upon our arrival. Nooks and crannies had obviously not been cleaned for a long time - there were spiders & cobwebs in the ensuite, very dusty skirting boards, and we found a hairclip of a previous guest amongst the dust under the couch (while looking for a Monopoly piece!). However the kitchen and bathrooms appeared quite clean. We were unable to access wi-fi during our stay, and were told this was due to the weather. We were also unable to access Foxtel. I asked about this at reception on a Wednesday, and was told somebody would come up to our apartment to fix it that afternoon. However nobody had arrived by the time we left on Sunday. Luckily you don't go to Magnetic Island to watch TV. Some maintenance is needed. Many lightbulbs needed replacement in the apartment. Also, a set of drawers was missing its handle, which we found inside the drawers. Only one of the 4 gyms had any equipment in it. Overall we had a very enjoyable and relaxing holiday, and loved the views & pools.

TripAdvisor review
Couples - 23/01/2017
« Beautiful island, units need maintenance »

I love magnetic island and wanted to come back and the island never disappoints. I was a little underwhelmed by the units- they were very dirty and poorly maintained. The linen and towels have seen better days and the condition of the kitchen/bathroom/furniture is pretty disappointing. The whole unit needs a deep clean. The manager was pleasant and corrected mistakes when addressed. However the reception closes right at 5 pm despite the description on the website stating reception closes at 6 pm.

TripAdvisor review
Couples - 18/11/2016
« A great place to relax »

These are truely self contained apartments, 400 metres from the Magnetic Island ferry. The apartments have everything you need and there is a supermarket 300 metres away where you can purchase anything you need to make you stay comfortable. There are two types of accommodation, ocean front or setback, make sure you get the ocean front.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your review and putting the effort into writing a review for us at Grand Mercure! We really appreciate all feedback from valued guests like yourself and are really glad to hear you enjoyed your stay! With the convenience and natural beauty of the apartments it is hard to want to leave! For any future bookings please contact us directly +61 7 47582100 and we are more then happy to assist.

TripAdvisor review
Couples - 28/04/2016
« Great Island, not so great room. »

Booked in for 4 nights. Requested sea views, got a room on ground floor with views of sun lounges by pool and sea views when no one was sitting in them. Room was very dirty and even had an old soiled rag sitting on the dining table which we hope was not used to clean it !! Rubbish still in the room from previous guests. All kitchen utensils were greasy. Gym was just a very small dirty room with a weight machine that was broken and dangerous plus some free weights. Met with other guests who were in much better rooms that cost them less because they had booked through a website and not the Accor website. I assumed as an Accor Club member I would get the best rate !?! Due to this we asked reception to move us, which they did but not very nice about it. The second room was similar to the first in size and lay out but much cleaner and had the sea view we were expecting. I stay at hotels in the Accor group for work and leisure and am usually very happy with the rooms and friendliness of staff. I have never had the need to complain in the past. Very disappointed with this place, would not stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Thank you for your review. We appreciate all feedback from our valued guests and utilize comments such as yours to further improve our move towards perfection. As an Accor branded property we strive to ensure our guests have an enjoyable stay, this coupled with the natural beauty of Magnetic Island makes it difficult not to do so. Regards

TripAdvisor review
Family - 12/11/2015
« Magnetic Island Holiday »

We chose the Grand Mecure as it had apartments close to the Jetty. Check In was easy and we were left to our own devices, which was good. Apartments were clean and had good air conditioning. Pools were nice and the small gym and BBQ was useful. Really enjoyed our stay and it felt like a home away from home Only thing, and maybe it was a good thing, was that in Accor Properties as a silver member, I should have got free wifi. But, as I say, maybe that was a blessing to encourage me to switch off

Our hotel has responded to the review
Our hotel has responded to the review

Thankyou for your kind words. We are wrapped to hear that you thoroughly enjoyed your stay in back in 2015! We hope to have you return!

TripAdvisor review
Family - 11/11/2015
« Stained everything »

This place was bad. We paid a premium to stay (>$300pn), and it was very poorly presented. Every tap leaked or was broker, every couch was stained and most of the pillows had stains on them. Light fightings were also broken. Overall this place has not been touched since it was built and has had no maintenance since. A really bad experience considering we paid a premium to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Thankyou for your review. My apologies for the bad experience. Since 2015 we have updated our furnishings considerably. We hope to have you return to witness these changes

TripAdvisor review
Couples - 10/11/2015
« Grand Mercure Apartments Magnetic Island »

The resort is having a lot of work done it. Customer service was excellent. The bed was average. Room very clean and view excellent. Downside, there was no bedroom door to close off from the rest of the apartment.

Our hotel has responded to the review
Our hotel has responded to the review

Thankyou for your fantastic review! We hope to have your return with us in 2017!

TripAdvisor review
Rupert C Couples - 14/10/2015
« Lovely stay »

Spent 2 nights in October 2015. Very well maintained, good kitchen & great balcony space. Bed bit uncomfortable but otherwise great stay! Didn't meet the reception people until final day so can't comment on them really

TripAdvisor review
E3058EYpeterw Family - 12/10/2015
« The world's worst front of house »

We booked through Accor an apartment with a king size bed. When we arrived we were allocated an apartment with a queen size bed. When we complained at reception Jeannie could not have been more unhelpful or rude. She told us there were only two apartments with king size beds and it was all Accor's fault because they had been told about this. Throughout our stay we got the same rude treatment from this receptionist. Another more senior staff member did move us after 3 days to an apartment with a king size bed but Jeannie still remained unhelpful over this move.

TripAdvisor review
Family - 01/10/2015
« Great location »

Lovely stay close to shops and ferry. Most restaurants are at Horseshoe but only a 10 min bus ride away with regular cheap services. The hotel gym needs an urgent update but then I guess mist people don't go for the gym! Pool and spa were a highlight and great service.

TripAdvisor review
Travel20142014 Family - 09/08/2015
« The best apartment I have ever stayed in worldwide. »

Stayed in a three bedroom sea view apartment. Absolutely fabulous. Spacious, clean, tastefully furnished, fully equipped kitchen, two bathrooms, one with spa, comfortable beds, balcony with out door furniture, washing machine and dryer. The most spectacular apartment with views to match. Close to ferry and bus stops. Close to an IGA supermarket.

TripAdvisor review
305wendyh Couples - 28/07/2015
« Unit needed maintenance »

Unit was clean but should not have been in the letting pool. One of the bifold doors to the laundry nook was missing so when the washer was in use it was very noisy in the small unit as the bathroom/laundry opens directly onto the lounge room and the unit is completely open plan so there is no door between the two rooms. There is also no door to close off to the bedroom. The unit was really a studio not a 1 bed apartment. There were also a few small tiles missing of the front of the bath wall. The TV in the lounge was barely bigger than a PC monitor which was both annoying and disappointing.

TripAdvisor review
Sweetrosie33 Friends getaway - 17/06/2015
« Wonderful Trip »

Stayed here with a group of friends in an ocean view apartment. Wonderful views and atmosphere. We had some issues at check in and there was miscommunication to resolve this, but after this service was at a good level.

TripAdvisor review
Couples - 04/09/2014
« Maggie weekend »

This was a good place to stay, ideal for a couple only, great views of the Magnetic Island sailing weekend, well equipped with full kitchen. Great service in Reception, keys available after hours.....

TripAdvisor review
GretchenandGus Couples - 30/08/2014
« Relaxing, romantic and repeatable »

WOnderful mini-break for husbands birthday. Room well appointed with glorious view. Loved the room itself....beautiful and everything clean and up to date. Within walking distance to fabulous restaurants and the local grocery shop. Magnetic Island is a favourite of ours and the Grand Mercure Apts always welcoming and just the ticket!!

TripAdvisor review
Peter A Couples - 12/08/2014
« EXCELLENT »

Live in Townsville & get across to beautiful Maggie Island at least once a year. The Grand Mercure is in the perfect location with everything close by fine dining, take away food & a shopping centre if you want to stay in and cook your own. The rooms & views are stunning right on the ocean.

TripAdvisor review
452andyr Couples - 11/07/2014
« Great View »

Room had awesome views of Nelly Bay and back to Townsville. Room was lovely and quiet, short walk to the IGA and coffee shop. Bathroom being open on all sides was originally romantic but soon being exposed in the bathroom all the time was a bit odd. Initially upon arriving at Reception did come across a completely disinterested staff member - not a great first impression.

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