Hotel - Mercure Serpong Alam Sutera
Mercure Hotel Mercure Hotel

Mercure Serpong Alam Sutera

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4.0/5 521 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SOEKARNO HATTA
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Solarium
  • Golf  (Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 6 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 171 rooms
  • 139 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,375 reviews

Our guest reviews for Mercure Serpong Alam Sutera

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 521 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Business - 13/02/2018
« Need to improve »

Towels were not clean & smelly

AccorHotels certified review
Fenny A. Couples - 13/02/2018
« Amazing »

Unexpected arrangement. lovely stay!

AccorHotels certified review
Adelia H. Couples - 12/02/2018
« Good location »

I just have complain about the reception is working to slow so we need to waiting long time to check in but overall the hotel was nice

AccorHotels certified review
Erwin S. Business - 11/02/2018
« good service & nice place. »

The service is good, location, room, food are excelent.

AccorHotels certified review
Ilma Families - 10/02/2018
« we like the hospitality of the staff very friendly n customer oriented »

we stayed in five rooms.. with 8 kids n 9 adult. we really enjoyed our stay because the friendly staffs and the facilities. Especiallay the swimming pool. they provide special towels for us and the pool was clean and nice... it was a pleasant stay for us... its a nice gateway for us.. close to jakarta so we dont need spend lots of time to get there and it was a perfect place for us to gathered since one of our kids studying in the boarding school in serpong. so it was easier for us to pick him up and join us.

AccorHotels certified review
Victor W. Business - 10/02/2018
« Superb »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for choosing our hotel as you residence during your visit to Alam Sutera. We are very delighted to received your perfect score, especially to know that everything was great during your stay. Thank you very much for giving us your review, therefore we will share this to the entire team to ensure to keep up the great service. We look forward to welcoming you back at Mercure Serpong Alam Sutera at the soonest time and seek to give you a much better experience on your next visit. See you! Thank you and best regards, Cyril MAS General Manager

AccorHotels certified review
Anonymous Business - 09/02/2018
« Facilities »

Water drainage in bathroom is bad Bad wifi

AccorHotels certified review
Anonymous Business - 08/02/2018
« Excellent »

Magnificient

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for taking the time to share your feedback concerning your recent stay with us. We were happy to hear that everything has been pleasant and you have enjoyed our facilities. Furthermore, your appreciation to our quality of service is noted and will be shared to our entire team. We do believe this will encourage all of us to strive maintain our quality. Once again, thank you for staying with us on this business trip and we hope to welcoming you again in the near future. Have a nice day! Sincerely yours, Cyril Mas General Manager

AccorHotels certified review
Mersiana S. Business - 08/02/2018
« Satisfied »

Room was cleaned

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for taking the time to share your feedback and we were glad that your stay was very satisfied with the room. Your feedback has been shared to our entire team as encouragement to strive maintain our quality. Look forward to welcoming you again in the future and have a nice day! Our best regards, Cyril Mas General Manager

AccorHotels certified review
Mark B. Business - 07/02/2018
« Ripped off »

I secured the room on my credit card, at around IDR 1.7m. I paid cash for the room and lunch around IDR 2.5m I just found out you also charged my Visa GBP 112 Guess someone did well over my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear B. M., Thank you for taking the time to tell us about your experience at the Mercure Serpong Alam Sutera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please note that the amount of 112 GBP is a pre-authorization made by all hotel worldwide and will be released to your bank account within 14 days, as per Indonesian Bank's Regulations. This amount as no relations with the total invoiced that you settled upon departure of the hotel. We do have contacted our bank to expedite the process. In case that the release took longer than 14 days (working days), please do let me know at: gm… and i will address the matter personally. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you again in the near future. Sincerely, Cyril Mas General Manager

AccorHotels certified review
Hendry Business - 06/02/2018
« Good as usual »

Good service, clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear our guest, Warmest greetings from Mercure Serpong Alam Sutera.. We would like to thank you for taking the time to share your feedback concerning your recent stay here. We were glad to hear that your stay was lovely and even good with the previous one. Your kind words towards our quality of service is noted and will be shared to our entire team. We sure this will motivate all of us to strive maintain our quality. Look forward for your next visit at our hotel and have a good day! Our best regards, Cyril Mas General Manager

AccorHotels certified review
Adya R. P. Couples - 06/02/2018
« Comfort »

Great experience, a lot of stuff do in the area

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Warmest greetings from Mercure Serpong Alam Sutera... Thank you for taking the time to share your feedback concerning your recent stay with us. We were glad to hear that your stay was great and you have enjoyed our facilities. This review has been shared to all of our staff, we sure this will encourage all of us to maintain our quality of service. Thank you again for staying with us and we look forward for your return in the near future. Have a nice day! Our best regards, Cyril Mas General Manager

AccorHotels certified review
Y. T. Business - 06/02/2018
« Just OK »

At first night, GRO give me non smoking room which a bit disappointed despite partly was my mistake for not checking before room is set for me. Second night, the elevator key not work and key has some issue as its not work in door.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for taking the time to share your feedback concerning your recent stay with us. However, we regret to know that there is misunderstanding between us. And good to hear we could able to change the room immediately as your preference. Thank you again for sharing your feedback and we hope there will be another chance to welcoming you again in the future for more enjoyable experience. Thank you. Our best regards, Cyril Mas General Manager

AccorHotels certified review
Rachael Business - 05/02/2018
« Its good, can be better. »

Overall it was good. There were stains on the bedsheet sometimes. Yoga mats in the gym can be renewed as it is really old. Food can be improved by having more variety and having more taste.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for sharing your comments concerning your previous stay with us. Your positive feedback concerning to our quality of service is appreciated and will be shared accordingly. On the other hands, we have noted your comments on our gym facility and foods which has been shared to our team for improvement. Thank you again for staying with us during your time in Alam Sutera, we hope to see you again. Sincerely yours, Cyril Mas General Manager

AccorHotels certified review
Eric Business - 04/02/2018
« Good »

Excelllent

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greeting from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking some time to give us a review. We are very delighted to read your comment of your stay at the Mercure Serpong Alam Sutera. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our warmest regards, Cyril MAS General Manager

AccorHotels certified review
Stefanus Families - 04/02/2018
« The additional hiccups on our wedding day. »

Booked 2 rooms for our wedding day preparations, a superior and one privilege one. The first hiccup is the hotel policy where you have to pay almost 2 days worth of their fee to take pictures inside their hotel rooms, the two we booked before. We decided that it's not worth it since we already got pictures from our first party in a better hotel, and decided to move to our venue to utilize the small window for photoshoot. Then came the second hiccup. The front desk kept asking me to settle some deposit problem since we are doing late check out. I was furious because I have mentioned the late check out when I checked in, and had given deposit enough to cover the whole time. Because of the deposit issue, I couldn't leave the checking out to my wedding organizer, and had to spend almost 30 minutes at the front desk to settle it. 30 minutes of my 60 minutes scheduled photoshoot time. Bear in mind that this is my wedding and that we won't be able to re create the moment. The end results: missed photoshoot moments with families, delayed schedule, and unecessary additional stress. And the cherry on top, MY DEPOSIT WAS ENOUGH TO COVER THE WHOLE STAY, and according to my deduction, someone at the front desk messed up by counting using 2 privilege rooms rate rather than 1 privilege and one superior.

AccorHotels certified review
Choo S. L. Business - 03/02/2018
« Responsive »

Offering assistance as needed

AccorHotels certified review
Chris T. Business - 03/02/2018
« An oasis in Tengerang Jakarta »

Fancy staying in a hotel surrounded by all international cuisines restaurants, Mercure Serpong is it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Warmest greetings from Mercure Serpong Alam Sutera.. We would like to thank you for taking the valued time to share your feedback concerning your recent stay with us. We were glad to read and knowing that your stay was great and our location able to enhanced your stay greatly. Rest assure, your feedback will be shared to our entire team as encouragement to strive maintain our quality. Once again, thank you for choosing our hotel during your time in Alam Sutera and we look forward for your return in the future. Have a nice day! Our best regards, Cyril Mas General Manager

AccorHotels certified review
C. Couples - 01/02/2018
« Handy location and friendly staff. »

The only experience we are not satisfied is the breakfast room is very warm as soon as you walk in and uncomfortable for having your breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear value guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you so much for taking time to share your moment with us. We were very glad to hear that eveything we offered was met the expectation and your feedback has been share to the department related for improvement immediately. Again, thank you and we look forward to welcoming you back here soon with a better service. Have a good day! Our best regards, Cyril Mas General Manager

AccorHotels certified review
Pk L. Solo - 01/02/2018
« 2 nights stay »

It was a comfortable stay. However, the lighting at the work-desk area is too dim. It would be better to have a bright writing table lamp.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera. We are very delighted to read your wonderful comment and feedback. Your concern about the lighting on the writing table will be informed to the engineering team for our improvement. Great to know that you "Feel Welcome" during your stay as we strive to be the "home" away from home for all of our loyal guests. Therefore thank you for sharing your experience with us. The entire team of Mercure Serpong Alam Sutera is looking forward to serving you again at our hotel and seeking a chance to give you a much more unforgettable stay with us. Thank you and best regrads, Cyril MAS General Manager

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