Hotel - Mercure Serpong Alam Sutera
Mercure Hotel Mercure Hotel

Mercure Serpong Alam Sutera

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4.0/5 545 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SOEKARNO HATTA
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Solarium
  • Golf  (Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 6 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 171 rooms
  • 139 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,514 reviews

Our guest reviews for Mercure Serpong Alam Sutera

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 545 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Volker Business - 13/04/2018
« Location okay for our meetings, pool unfortunately closed due to maintenance »

Okay

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera. Please accept our sincere apologies for the inconvenience caused during your stay. We do hope you understand that the maintenance is meant to make a better experience for all of the guests. We will make sure to share your feedback to the entire team in order to make sure that the next time you stay, it will be a better experience, therefore we do hope to see you again at Mercure Serpong Alam Sutera very soon. Thank you and best regards, Cyril MAS General Manager

AccorHotels certified review
Anonymous Business - 12/04/2018
« Air condition and bedding »

Air condition, both inside the room or at the hall way of room floor. Air circulation wasnt good and temp seems not low enough to have a cool feel. Bedding and pillow, The quality of sheet and pillow weren't good and definitely needed a deep cleaning. They had the smell of "used". Not just the smell of old, but also more like they werent completetly cleaned professionaly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera. We do apologize for the inconveniences caused during your stay. Please be rest assured that your feedback will be shared to the entire team, especially the housekeeping and engineering department. We do hope that you will consider coming back as we strive to make your experience a better one. Thank you and best regards, Cyril MAS General Manager

AccorHotels certified review
Rina Families - 12/04/2018
« A pleasant short getaway »

The room was generously upgraded by the hotel, so we had the priviliged room on 8th floor. My daughter totally adore the pool. The staffs were nice and helpfull. Thanks Mercure Alam Sutera

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera. We are very pleased to receive your great review and read your wonderful comments. It really is nice to know that your stay was an enjoyable one and you and family had a great time. Your kind review will be shared to the entire team as we believe this will encourage all the staffs to give a better service and always keep it up. We are looking forward to welcoming you back at our hotel the soonest. Thank you and best regards, Cyril MAS General Manager

AccorHotels certified review
Crystal Business - 12/04/2018
« Refreshing »

Relaxing stay, beautiful hotel, wonderful accommodation and perks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera. We very much appreciate your comments regarding your stay at the Mercure Serpong Alam Sutera. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our best regards, Cyril MAS General Manager

AccorHotels certified review
Krasame S. Business - 12/04/2018
« Air condition is not ok , bed is too soft »

This trip I stayed in the room no. 732 , the Air temperature adjustment was not respond to the adjustment first , set up to 25 C ==> too warm , set up to 22 C ==> not respond , set up to 20 C still too warm. one side of the bed is softer than the other side ?? why ?? Vegetable in breakfast is not clean enough.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you very much for staying with us during your visit to Alam Sutera. We are entirely pleased ti have you stay here. Please kindly accept our sincerest apologies for the inconveniences caused during your stay. Please be rest assured that your feedback will be shared to the entire team, especially to the engineering and food & beverage departments. We sincerely hope that you will consider coming back and give us a chance to serve you better at the soonest time. Thank you and best regards, Cyril MAS General Manager

AccorHotels certified review
Lanny Friends - 10/04/2018
« I really love the hotel and the people are very warm and hospitable. »

Overall the aura I felt in your hotel was very good and I enjoyed the facilities also. I am looking forward to recommend your hotel to my friends here in Indonesia. Keep it up to your staff and more power to your hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera... Thank you for taking the time to share such a lovely feedback concerning your recent stay with us. We were glad to hear that you stay was pleasant and our accommodation able to fulfill your needs. Your kind words towards our quality of service, and facilities is highly appreciated and will be shared to our team accordingly. We do believe this will encourage all of us to strive maintain our quality. Again, thank you for staying with us on this special occasion and we do hope to welcoming you again in the near future. Sincerely yours, Cyril Mas General Manager

AccorHotels certified review
Adammahfuz Business - 09/04/2018
« cheerful »

quite & cozy

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for taking the valued time to share such a lovely feedback concerning your recent stay with us. We were elated to read and hear that your stay was good. It is our pleasure to know that our facilities and service able to enhanced your stay greatly. Rest assure, you feedback will be shared to our team as encouragement to strive maintain our quality. Look forward to welcoming you at our hotel and we wish you have a nice day! Sincerely yours, Cyril Mas General Manager

AccorHotels certified review
Anonymous Solo - 09/04/2018
« No information at all »

Hotel it self was ok, i‘m just quiet not happy when i was book hotel last week ... that you don‘t give me any info immidiately that the hotel under maintenance which was i could understand it (and i‘m sure hotel knew the schedule for the maintenance ... once swimmingpool closed and week end NO HOT WATER) but then when my husband would like to check out late from hotel they told him to pay. Why its always right for the hotel but NOT the customer? He is a good customer, always stay in your hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera. Please kindly accept our sincere apologies for the inconveniences caused during your stay. We realize that the maintenance of our swimming pool and water heater caused inconvenience, but this was meant to ensure that we provide a better facility. Regarding the information of the maintenance time, According to our staff, this information about the swimming pool maintenance had been well informed to your husband during the check in process and he said that he might not use it either. But please be rest assured that we are sharing this information to our management for our improvement. As we strive to give all of our guests the best experience, we do hope that you will consider coming back and we look forward to serve you again at the soonest time. Thank you again for your feedback and see you soon. Our best regards, Cyril MAS General Manager

AccorHotels certified review
Lucy Families - 09/04/2018
« Dissapointed with the Front Desk service »

I was spent 3 nights with my family, when I checked in I've checked to the receptionist if our meals and laundry are covered by the guarantee letter, but unfortunately the receptionist said it was not covered. Having check to my company actually the guarantee letter has been provided. At the end of the day found that it was internally miss communication in Mercure staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera. Please kindly accept our sincerest apologies for the inconvenience caused throughout your stay. We are sorry that the miscommunication had made your stay less enjoyable. But according to our staff, this matter had been clarified right away during the check in process, and we had made sure the right method of payment accordingly. But please be rest assured that we are sharing this feedback to our Front Office and Reservation department so that this kind of error will not occur in the future. We do hope that you will consider coming back as we seek to give you a better experience the next time you stay for your business trip. Thank you and best regards, Cyril MAS General Manager

AccorHotels certified review
Wah J. F. Business - 08/04/2018
« Good stay »

Comfortable bed, good location, friendly staff. It was truly a very comfortable stay... Somehow my newspaper stopped arriving after a week.. The breakfast staff is amazingly helpful, the receptionist has always attended to my request and laundry service is truly 5***** ill be returning soon, and look forward to my next stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. We would like to thank you for sharing such a lovely feedback following your recent stay with us. We were glad to hear that your stay was excellent and we are able to make it even more enjoyable. The points you raised has been carefully noted and will be shared to entire team as encouragement to maintain our quality. Once again, thank you for staying with us during your business time in Alam Sutera and we look forward for your return in the near future. Have a nice day! Sincerely yours, Cyril Mas General Manager

AccorHotels certified review
Arman Couples - 08/04/2018
« Excelent »

My time stay at mercure hotel was very satisfied and enyoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera, and taking the time to give us a review. We are very pleased to read you wonderful comments, especially knowing that your stay was an enjoyable experience. It really is nice getting a positive feedback, therefore we will share your review to the entire team, as we believe this will encourage everyone in giving better service. Thank you again for sharing your experience with us. The entire team is looking forward to welcoming you back at Mercure Serpong Alam Sutera. Thank you and best regards, Cyril MAS General Manager

AccorHotels certified review
Aretha D. Families - 08/04/2018
« Good room »

Thank you for all

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera, and taking the time to give us a review. It really is a pleasure to receive the perfect score form you, especially knowing that your stay was an enjoyable one. Your kind review will be shared to the entire team, as we believe this will encourage everone in giving better experience for all of our guest. Thank you again for your review. The entire team look forward to welcoming you again at Mercure Serpong Alam Sutera the soonest. Thank you and best regards, Cyril MAS General Manager

AccorHotels certified review
Ray Business - 07/04/2018
« Good enough »

Good enough

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera, and taking the time to give us a review. We are very delighted to receive you review, especially knowing that your stay was a good one. Your kind review wll be shared to the entire team in order to make sure that the good quality of service remains in the future. Looking forward to welcoming you back at Mercure Serpong Alam Sutera the soonest. Thank you and best regards, Cyril MAS General Manager

AccorHotels certified review
Michelle Business - 07/04/2018
« Language barrier an issue »

Language barrier an iasue

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera, and taking the time to give us a review. Please kindly accept our sincere apology for the inconvenience caused during your stay. Regarding this matter, please be rest assured that we will share your feedback to the entire team, to make sure this will not occur in the future and give you a better experience of staying at our hotel. We do hope that you will consider coming back to our hotel and seek for a chance to give you a better experience. See you again. Thank you and best regards, Cyril MAS General Manager

AccorHotels certified review
Joachim Solo - 06/04/2018
« Comfortable rooms but dining area was very hot »

The room was comfortable and clean. I also spend good time at the gym. However, the dining area was rather hot during the day as it seems the air-conditioning was not working well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera. We are very delighted to read your wonderful comments, especially knowing that your stay was an enjoyable one. Regarding your concerns about our air conditioner, we will definitely share this information to the engineering department for their improvement. Looking forward to welcoming you back at our hotel at the soonest time. Thank you and best regards, Cyril MAS General Manager

AccorHotels certified review
Eilbriakina Families - 04/04/2018
« short escape plesure.. »

First time to stay in Mercure Serpong Alam Sutera, everything was good except for the breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking the time to give us a review. We are very delighted to read your wonderful comments. It really is a pleasure knowing that your stay was an enjoyable one. Regarding your concern about breakfast, we would like to hear about what we can improve, so that the next time you stay here, it will be a better experience. And please also be rest assured that our Food and beverage team will work on it to make it better. Your kind review will be shared to the entire team as we believe this will encourage everyone in giving a better service in the future. Looking forward to welcoming you back at the hotel very soon. Our best regards, Cyril MAS General Manager

AccorHotels certified review
Andri W. Families - 02/04/2018
« great »

service and hospitality are excellent, but the dull pillowcases are very annoying

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera. It really is a pleasure to have you stay here with us. We are very delighted to read your great comments, especially knowing that your stay was an enjoyable one. Regarding your concern about the dull pillowcase, please be rest assured that we will share this input to the housekeeping team for their improvement. Thank you for sharing your thought and helping us develop. The rest of your great comments will be shared to the entire team as we believe this will motivate all the staffs in giving a better service in the future. Looking forward to welcoming you back at Mercure Serpong Alam Sutera the soonst. Thank you and best regards, Cyril MAS General Manager

AccorHotels certified review
A. R. Families - 02/04/2018
« all good and fantastic... »

Enjoy my holiday with family...surely comeback soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking the time to give us a review. We are very delighted to read your wonderful comments. It really is a pleasure knowing that your stay was an enjoyable one. Your kind review will be shared to the entire team as we believe this will encourage everyone in giving a better service in the future. Looking forward to welcoming you back at the hotel very soon. Our best regards, Cyril MAS General Manager

AccorHotels certified review
Joe W. Business - 29/03/2018
« Good service »

People are lovely there, nice and polite, thank you all

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera. We are very delighted to read your wonderful comments, especially knowing that your stay was an enjoyable one. Your kind review will be shared to the entire team as we are sure this will motivate everyone in giving a much better service in the future. We sincerely hope to see you again and serve you on your next visit to Alam Sutera. Thank you and best regards, Cyril MAS General Manager

AccorHotels certified review
Dr. T. Business - 28/03/2018
« Dr. T. »

Mercure Serpong Alam Sutera has given me a stay with extreme comfort and hospitality through out my stay. The staffs are extremely polite and sweet. I will anytime recommend Mercure Serpong Alam Sutera. And it has been our companies cooperate hotel for sometime now.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you very much for staying with us during your visit to Alam Sutera. It really is a pleasure to read your wonderful comments, especially knowing that you had a great experience staying at our hotel. We were very delighted to serve you with our warmest hospitality, to ensure that you always "Feel Welcome" at your home away home. Your kind reviews will be shared to the entire team to ensure that our great service remains in the future. Thank you for being our loyal guest, the entire team can not wait to welcoming you back at Mercure Serpong Alam Sutera the soonest. Thank you and best regards, Cyril MAS General Manager

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