Mercure Serpong Alam Sutera 4 stars

TripAdvisor rating 4.5/5 841 reviews
Mercure Serpong Alam Sutera
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Hotel extras

  • Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital

  • Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport

  • Enjoy complimentary minibar in all rooms

  • Free bicycles rent to explore Alam Sutera's greenery

  • Shuttle bus facility on weekends to IKEA and favorite Shopping Malls in Tangerang

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • SOEKARNO HATTA
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23
Serpong
South Tangerang
15325
tangerang
indonesia

Tel: +622129668668

Fax: (+62)21/29668658

Contact email

Check-in from 14h00

Check out up to 12h00

  • CIPAGANTI SHUTTLE :   BANDUNG BSD WTC BSD

  • By plane

    SOEKARNO HATTA At 30km / 18.64 miles - Shuttle paying

  • By train

    SERPONG STATION At 11.8km / 7.33 miles

GPS :-6.244335, 106.651789

Our accommodations

Superior Room with Queen Bed

  • Max. number of persons: x3
  • Area: From 26
  • Views: City side *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with twin beds

  • Max. number of persons: x3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior 1 Queen Bed Pool View

  • Max. number of persons: x3
  • Area: From 26
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Business Desk
  • Mini bar with free soft drinks
  • Multimedia hub(...)

Privilege Room with Double Bed

  • Max. number of persons: x3
  • Area: From 32
  • Views: City side *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Room with Twin Beds

  • Max. number of persons: x3
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

MINT & PEPPER

Type of cuisine: International

Simply designed and exuding a warm and cozy atmosphere, Mint & Pepper is an all-day dining restaurant in Mercure Serpong Alam Sutera, serving Indonesian & International cuisines. Turning fresh ingredients into delicious dishes. With a delightful selection

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MOCCA

Photo non contractuelle / Strictly non binding

Offers an interactive and cozy space to take a rest or talking business. The ideal spot to meet for signature coffee and tea or enjoying other beverages with the best quality.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MANIZ POOL DECK BAR

Photo non contractuelle / Strictly non binding

Bar is located in the middle of the pool deck area where guest could enjoy our pool bar which offers fresh healthy drinks and snacks while relaxing near the swimming pool with the fine view of Alam Sutera.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 550 m²

  • Maximum capacity: 480 people

  • Maximum banquet capacity: 300 people

Find out more
Mercure Serpong Alam Sutera Meeting Room

Our guest reviews for
Mercure Serpong Alam Sutera

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

4,571 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

841 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Better than what I expected.

Customer review rating 4.3/5

K C. T. Business - 13/05/2019 AccorHotels certified review

All staff are helpful and polite, especially Budi@pool bar and Vera@restaurant.

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. We very much appreciate the review you gave us regarding your recent stay at Mercure Serpong Alam Sutera. We are exceptionally delighted to learn that you loved our facilities and services, especially from our professional talents by Vera and Budi. We are really glad to know that our talents always give the best service to all of our guest. We very much look forward to another pleasure of welcoming you back whenever your travel brings you back to Alam Sutera. Sincerely yours, Cyril Mas General Manager

Nice people

Customer review rating 4.3/5

Christos A. Business - 12/05/2019 AccorHotels certified review

All staff members were very helpful, kind and always with a smile. Especially Wenaldi, probably the most skilled front desk agent I have met and Feli at the restaurant, a very kind waitress. Reacted very professionally to an unfortunate incident. Food was amazing!

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for choose us on you recent business trip. It really warms our heart to learn that we managed to uphold our highest level of services and facilities. Especially for special touch by our connector Wenaldi and Feli. Your commendations towards our services and facilities are highly appreciated, the team will definitely be motivated to read your encouraging feedback and once again we thank you for that. As always, we are looking forward to be at your service again on your upcoming visit to Mercure Serpong Alam Sutera. Sincerely yours, Cyril mas General Manager

Very nice stay, good bed, shower and breakfast

Customer review rating 4.3/5

David Business - 11/05/2019 AccorHotels certified review

Check-in and check out was very fast, efficient and with very friendly staff. The rooms are clean and spacious with comfortable matters, breakfast with wide selection of food

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for choosing us for your recent stay here. It thrills us to know that you had a perfect experience from the moment you stepped in until your departure. Your positive notes toward our hospitality connector are really warms our heart. We hope to be able to welcome you back soon at Mercure Serpong Alam Sutera for another perfect business trip with us. Sincerely yours, Cyril Mas General Manager

Marvellous

Customer review rating 4.3/5

Mohd R. Business - 10/05/2019 AccorHotels certified review

Great

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your review, especially for choosing our hotel as your residence in Alam Sutera. We are entirely pleased to read your comments, especially knowing that your stay marvelous one. We are very sure that all the staffs will be very delighted to read your review and will be more motivated in delivering our greatest performance on your next visit. Therefore, please let us serve you again at Mercure Serpong Alam Sutera at the soonest time. Our best regards, Cyril MAS General Manager
Customer review rating 4.3/5

Anik S. Business - 09/05/2019 AccorHotels certified review

good food, good place, good service

Dear our valued guest Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for taking time to share your experience with us. We really appreciate that you loved our food and service. This kind of review would be share to all of our team to strive the quality of services. And we sure, they would be motivated by the review. Again, thank you and we look forward to welcoming you back here soon with another pleasure moment. Have a nice day. Our best regards, Cyril Mas General Manager

Good as expected

Customer review rating 4.3/5

Koh H. M. Business - 08/05/2019 AccorHotels certified review

No problem because for I only stayed a day during my business trip.

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for your kind feedback regarding your recent stay here. We glad to hear that everything we offered was met the expectation. However, we wish that you would be stay for another day on the next visit here to explore the facilities and feel our warm hospitality service. Again, thank you so much and our team here are waiting forward to welcoming you back here soon with another pleasure moment. Have a nice day. Our best regards, Cyril Mas General Manager

Good

Customer review rating 4.3/5

Mario Business - 07/05/2019 AccorHotels certified review

Quiet and convenient

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera... Thank you for taking time to share your experience with us. We glad to hear that everything we offered was met the expectation. Our team would be more happier to received this kind of review. Again, thank you and we look forward to welcoming you back here soon with another pleasure moment. Have a nice day. Our best regards, Cyril mas General Manager

Room Water Heater not Functioning

Customer review rating 4.3/5

Alex N. Business - 07/05/2019 AccorHotels certified review

The environment is good. Unfortunately, the water heater was not functioning during my stay. Hopefully it will be improving on my next stay.

Dear Valued Guest, Thank you to share your experience with us. It truly is most concerning to read that one of our valued guests did not have their expectations exceeded nor met. I have taken notes of your feedback and has forwarded directly to our Chief Engineering to take action immediately to ensure our guests are provided with the maximum level of comfort. We appreciate your feedback and do sincerely apologize the inconveniences you have encountered. We do hope you will consider staying with us again with better services. Our Best Regards, Cyril Mas General Manager

pleasant stay, staff are nice and helpful, food is good

Customer review rating 4.3/5

Anonymous Business - 07/05/2019 AccorHotels certified review

The hotel is close to shopping mall so I can find various food and other needs. The hotel is clean, all are good

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying at our hotel to spend your quality time with your loved ones. It is indeed our pleasure to know that your stay was an enjoyable one. We are very pleased to know that it was all because of our warm hospitality. Your kind review will be shared to the entire team, as we believe this will encourage all the staffs to keep up the quality of our service and ensure your next stay will be a more pleasurable experience. The entire team is looking forward to be welcoming you and your family back at the hotel at the soonest time. Thank you and best regards, Cyril MAS General Manager

It's a pleasant stay

Customer review rating 4.3/5

M. Friends - 06/05/2019 AccorHotels certified review

The breakfast buffet was great, the staff are helpful and friendly

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review. We are very pleased to know that your stay was an enjoyable and comfortable stay. Your kind review will be shared to the entire team, as we strive to make your upcoming stay more than comfortable. Therefore, shall you have anything in mind for us to improve, please kindly let us know. The entire team is looking forward to be welcoming you back at Mercure Serpong Alam Sutera at the soonest time. Thank you and best regards, Cyril MAS General Manager

Unpleasant room

Customer review rating 4.3/5

Fredy Solo - 06/05/2019 AccorHotels certified review

The aircond was terrible. I have to contacted engineer 2 times to fixed the aircond problem.

Dear Valued Guest, Warmest Greeting from Mercure Serpong Alam Sutera, The Jewel in The City! Thank you very much for sharing the elements of your recent experience with us. We have taken good note of your remark regarding the Air conditioning problem, and please accept our sincere apology for this inconvenience. We have immediately shared your remark to our Chief Engineering for necessary follow up and improvements. Thank you once again for your comments I look forward to the possibility to welcome you as our guest again in the future. Our Best Regards, Cyril Ma General Manager

Good Stay

Customer review rating 4.3/5

Shalini Business - 06/05/2019 AccorHotels certified review

My stay was good, I enjoyed the hospitality and the care and fast thinking of the hotel staff. I do not believe in credit cards, but your team Aditya at the front desk made a smart and fast move of making it easy for me to just pay as I go. I appreciated that. Also because he advised me not to use my debit card when i insisted, he said it would deduct my money. That was him being thoughtful and very sensitive to how I would have felt, even though i would not have minded it. Anyway good room service from Risky too who sent me my food to the room with care. Will definitely return here for a stay. Shalini

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for taking the time to share your valuable review with us, especially for choosing our hotel as your residence during your visit to Alam Sutera. We are very pleased to read your wonderful comments about how enjoyable your stay was because of our staffs' warm hospitality. Your satisfaction matters the most and your kind review will surely be a huge motivation for the entire team. I am sure everyone, especially Adit and Risky, will be motivated to keep up the great performance in the future. Mercure Serpong Alam Sutera is seeking for the pleasure to be welcoming you back at our hotel at the soonest time. Our best regards, Cyril MAS General Manager
Customer review rating 4.3/5

S. Couples - 06/05/2019 AccorHotels certified review

Yr hospitality was, in general, excelent, breakfast was well prepared & served; Yr croissants were "top markotop" ones, I couldn't find it at other pkace except in France.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Cyril MAS General Manager

Mr

Customer review rating 4.3/5

Henry S. Friends - 05/05/2019 AccorHotels certified review

The location is good Close to shopping mall and food court Good facility

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera... Thank you for your kind review regarding your recent stay here. We glad to hear that everything we offered was met the expectation, especially our strategic location which is near by the restaurant area and side by side with shopping center. Again, thank you and we look forward to welcoming you back here soon with another pleasure moment. Have a nice day. Our best regards, Cyril Mas General manager

Comfortable stay, how ever the service is quite slow

Customer review rating 4.3/5

Yamini N. Business - 04/05/2019 AccorHotels certified review

Comfortable stay, how ever the service is quite slow

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. It is entirely a pleasure knowing that your stay was an enjoyable one. Regarding your concern about the slow service, please kindly specify in which department was it exactly, therefore we can improve it. Thank you again for sharing your review, we will share this to the entire team as we believe this will encourage all the team to serve better in the future. See you again very soon. Our best regards, Cyril MAS General Manager

Short stay

Customer review rating 4.3/5

Carol Business - 02/05/2019 AccorHotels certified review

Overnight but would come back. Great breakfast buffet and very comfortable room although layout a bit odd. Needs a night light for this reason.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your review with us. We are pleased to know that your stay had met your expectation. As for your concern regarding in room lighting; please be rest assured that the Engineering department is taking a proper measurement for our improvement in the future. Your review will be shared to the entire team, as we strive to make your upcoming stay a better experience, therefore please kindly give us the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Cyril MAS General Manager

Nice Place

Customer review rating 4.3/5

Fenny S. Couples - 02/05/2019 AccorHotels certified review

Good Place to holiday. Especially the breakfast i loved it

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your valuable review, especially for choosing our hotel as your residence during your visit to Alam Sutera. We are very pleased to read your wonderful comments about how enjoyable your stay was because of our strategic location and nice breakfast. Your satisfaction matters the most and your kind review will surely be a huge motivation for the entire team. We are sure everyone will be motivated to keep up the great performance in the future. Mercure Serpong Alam Sutera is seeking for the pleasure to be welcoming you back at our hotel at the soonest time. Our best regards, Cyril MAS General Manager

Overall our stay was pleasant, comfortable, welcoming and enjoyable.

Customer review rating 4.3/5

Narelle R. Couples - 01/05/2019 AccorHotels certified review

we found the staff very welcoming and helpful, very friendly smiling faces made us feel like nothing was too much trouble for them. The restaurant was superb with a great choice of food that made it easy for Westerners to navigate and explore new tastes. We found our room comfortable and happy to be in when back at the Hotel, on the down side we found it dark lacking in room lighting of an evening. The lack of Tourist Information and maps to assist in getting around could be improved, perhaps a stand with maps and tourist destinations could be provided.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you very much for taking the time to share your positive review with us, most especially for your kind concerns towards our service. We are very pleased to read your wonderful comments, and again thanks to you and your kind words, now that we are able to improve our service. As for your concerns about 2 things that we can improve; in room lighting and tourist information in the hotel area; please be rest assured we are sharing this information to the entire team and very hopeful we may be able to improve this and ensure your next visit will be a better experience. We are seeking for a chance to be welcoming you back at the hotel at the soonest time. Our best regards, Cyril MAS General Manager

Mr

Customer review rating 4.3/5

Ringo K. Business - 01/05/2019 AccorHotels certified review

Staff are polite and helpful.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your review, especially for choosing our hotel as your residence during your visit to Alam Sutera. We are very pleased to read your comments, especially knowing that your stay was an enjoyable one. We are very sure that all the staffs will be very delighted to read your review and will be more motivated in delivering our greatest performance on your next visit. Therefore, please let us serve you again at Mercure Serpong Alam Sutera at the soonest time. Our best regards, Cyril MAS General Manager

My home away from home

Customer review rating 4.3/5

Cisca W. Couples - 30/04/2019 AccorHotels certified review

this Time me & my husband stayed for 8 nights for Easter holiday, we always happy to stay in Mercure , everyone very friendly and accommodating, the room always clean but this time when I arrived I got a big surprise, they decorated my bed with the flowers very nice and the beautiful cake ,We really thank you for that ,I wouldn’t think other hotel will do that Every time we have a holiday we always think to going to Indonesia/ serpong because of this hotel which makes us very relaxing and surrounded by the restaurants and shops

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your positive feedback for your current stay at our hotel, especially for your loyalty with AccorHotels and Mercure Serpong Alam Sutera. We are very delighted to read your wonderful comments, as much as we love having you here. Your kind review will be shared to the entire team, as we believe your compliments will motivate everyone in keeping up the quality of our service in the future. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Cyril MAS General Manager
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