Hotel - Mercure Serpong Alam Sutera
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Mercure Hotel

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23  Serpong  South Tangerang 
15325  TANGERANG
INDONESIA

429 reviews
TripAdvisor Rating Based on 429 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Solarium

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Air Conditioning
  • SOEKARNO HATTA
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Solarium
  • Golf  (Nearby)
  • Tennis (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 6 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 171 rooms
  • 139 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 2,757 reviews

Our guest reviews for Mercure Serpong Alam Sutera

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 429 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Fm K. Business - 17/07/2017
« Mr FM Khoo »

Good gym and good swimming pool except one night the pool was closed for cleaning. Not much variety of food menu - can change to improve otherwise too bored.

AccorHotels certified review
Anonymous Business - 16/07/2017
« so so only  »

lift button not so sensitive, only provided bath towels and no face or hand, despite reminding

AccorHotels certified review
Krasame S. Business - 16/07/2017
« Services is not guite good as 4 stars »

My order breakfast (egg station) never get for all 2 days that I stay Coffee in minibar need to ask to refill Room services is not careful in this little thing

AccorHotels certified review
Hang C. N. Business - 15/07/2017

Friendly staffs, good services

AccorHotels certified review
Alie Families - 15/07/2017
« good service »

Great experience. Nice staff, clean, good location.

AccorHotels certified review
Sugi Business - 13/07/2017
« Recommended to friend »

Staff have a very good hospitality, overall clean premises, not to luxury but worth with price, good food - many variety, personal need touch, good wifi in the room. Only booking somehow got slow respond, not automatically within 24 business hour.

AccorHotels certified review
T B. Solo - 13/07/2017
« Fantastic »

Big room, clean,

AccorHotels certified review
Gloria N. F. K. Couples - 13/07/2017

This hotel is near from my home, we choose Mercure because we are member of Le Club Accorhotel. Friendly staff's, the pool have great view.

AccorHotels certified review
Rima P. Families - 11/07/2017
« Love the room...great ambiance and nice breakfast »

My kids love the pool and also the barbeque close to the pool during weekend. Close to shopping center and restaurants. Meet many friendly staff there.

AccorHotels certified review
Nicoletta Families - 11/07/2017

Good Service n Exellence specially

AccorHotels certified review
Rusbiantari Families - 10/07/2017
« Excellent »

Location is very great, next to the mall and a lot food in front of the hotel if we want to find another food. Check in little bit slow maybe because there is only one person assist but it was ok for me. Room is spacious and very clean with free minibar and my children loves it. Breakfast perfect, there is lot of variant menu and I very satisfied.

AccorHotels certified review
Ipiauw C. Families - 10/07/2017
« good location, near mal; n restaurant »

good hotel with friendly staff, good value of money, good break fast, nice pool. overall we sactified with this hotel

AccorHotels certified review
Indah Solo - 08/07/2017
« Definitely will be back again »

Its a great stay, comfortable room and very nice staff!

AccorHotels certified review
Shane Families - 07/07/2017
« Always Love »

always love accor group hotel chain, i have stayed in Sofitel, Novotel an Mercure best for me, the room and breakfast of course, the facility, cleanliness and all, totally and always love

AccorHotels certified review
Khanisa Business - 07/07/2017
« can-be-improved »

I stayed in mercure alam sutera for 3 days meeting. the meeting went well and the banquet staff were really attentive. However, sometime it is hard to find the wait staff/PIC. For the stay, i did not really have complain on the room. however, for the breakfast, the hotel need to re-think on using the casserole pot for porridge and soup. because the lids are very heavy and it might be not safe for children.

AccorHotels certified review
Patrisia E. Families - 07/07/2017
« everything okay but check in time is sooo loonggg »

we booked for 2 rooms.. when we arrived at 3.30 PM the rooms not ready yet.. so they asked me to wait about 40 minutes but actually we waited for 1,5 hour.. better prepare all especially at peak season...

AccorHotels certified review
Achim Business - 06/07/2017
« Best bang for your buck and great staff »

Nothing but praise for the hotel. Good restaurant and pool area. Lots of food and a nice mall across the street, staff very attentive and once they pick up on a guests preference they incorporate into service. I had a few odd requests and they just made it happen.

AccorHotels certified review
Steven S. Families - 04/07/2017
« Nice hotel in Alam Sutera area »

Nice staff, nice room, nice pool, good breakfast and perfect location. Room n bathroom amenities need more renewal. We got the bed sheet torned and the bathroom towel not in good condition because the edge is also already torn. We also got the pool towel that torned. The bedside lamp not well attached so it can rotate to fall down. We stayed at room 710. In the breakfast menu, need more improvement in the coffee taste.

AccorHotels certified review
Meidy Families - 04/07/2017
« Good »

Nice room and swimming pool ambience. But the lobby was little bit hot when we visited.

AccorHotels certified review
Kenny Families - 03/07/2017
« Comfort »

We were happy to get rooms in the same floor with swimming pool, unfortunately the rooms are the smoking room, one of them still smell smoke, over all the kids were enjoy stayed in mercure hotel , especially for the game and free internet in the lobby .

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