Mercure Serpong Alam Sutera 4 stars

TripAdvisor rating 4.5/5 1,018 reviews
Mercure Serpong Alam Sutera
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+ 24 Services
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Room 1

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Hotel extras

  • Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital

  • Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport

  • Enjoy complimentary minibar in all rooms

  • Free bicycles rent to explore Alam Sutera's greenery

  • Shuttle bus facility on weekends to IKEA and favorite Shopping Malls in Tangerang

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • SOEKARNO HATTAPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23
Serpong
South Tangerang
15325
tangerang
indonesia

Tel: +622129668668

Fax: (+62)21/29668658

Contact email

Check-in from 14h00

Check out up to 12h00

  • CIPAGANTI SHUTTLE :   BANDUNG BSD WTC BSD

  • By plane

    SOEKARNO HATTA At 30km / 18.64 miles - Shuttle paying

  • By train

    SERPONG STATION At 11.8km / 7.33 miles

GPS :-6.244335, 106.651789

Our accommodations

Superior Room with Queen Bed

  • Max. number of persons: 3
  • Area: From 26
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with twin beds

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior 1 Queen Bed Pool View

  • Max. number of persons: 3
  • Area: From 26

Privilege Room with Double Bed

  • Max. number of persons: 3
  • Area: From 32
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Room with Twin Beds

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

MINT & PEPPER

Type of cuisine: International

Simply designed and exuding a warm and cozy atmosphere, Mint & Pepper is an all-day dining restaurant in Mercure Serpong Alam Sutera, serving Indonesian & International cuisines. Turning fresh ingredients into delicious dishes. With a delightful selection

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MOCCA

Photo non contractuelle / Strictly non binding

Offers an interactive and cozy space to take a rest or talking business. The ideal spot to meet for signature coffee and tea or enjoying other beverages with the best quality.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MANIZ POOL DECK BAR

Photo non contractuelle / Strictly non binding

Bar is located in the middle of the pool deck area where guest could enjoy our pool bar which offers fresh healthy drinks and snacks while relaxing near the swimming pool with the fine view of Alam Sutera.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 550

  • Maximum capacity: 480 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Mercure Serpong Alam Sutera

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

4,976 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,018 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Awesome hospitality....

TripAdvisor rating 4.5/5

szemunc2017 Business - 05/10/2019 TripAdvisor review

Front office staff makes arriving guest feels great and welcomed, especially Ibu Kely, others are extremely helpful when leaving, assisting in arranging taxi. Room arranged as per required. Foods are good.

Dear szemunc2017, Warmest Greeting from Mercure Serpong Alam Sutera, The Jewel in The City! I am truly happy to hear that you enjoyed your stay with us and share your experience through TripAdvisor. I would like to personally thank you for your encouraging comments about my wonderful team especially Kely our Frond Desk Agent. They will all be very happy that you recognized their efforts. All the Team here waiting for your next stay at Maercure Serpong Alam Sutera. Our Best Regards, Cyril Mas General Manager

Too many mosquitoes

Customer review rating 4.3/5

Anonymous Business - 04/10/2019 AccorHotels review

Too many mosquitoes at the restaurant outdoor areas, especially at night time.

Beyond my expectation

Customer review rating 4.3/5

Ms. L. Families - 04/10/2019 AccorHotels review

The overall experience was great. We spent 4 days at Mercure Alam Sutera. All the staff were very friendly. I would definitely recommend this hotel and for sure will be back. Thank you for the services guys!

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera... We truly appreciate the support you gave us by leaving us your wonderful review on our page. It fills us with joy to see how deep you fell in love with our hotel. The team always strive to tailor a greatest experience for all our guests and knowing it was the case for you is truly rewarding. And thank you for your recommendation. We hope to see you again whenever you travel to Alam Sutera for your getaway. Our Best Regards, Cyril Mas General Manager
Customer review rating 4.3/5

Anonymous Business - 04/10/2019 AccorHotels review

No USB socket? Room smelt of smoke. Run our of toilet paper? No water available in gym. On a positive not, an amazing fresh selection for morning breakfast.

OK

Customer review rating 4.3/5

Seth Business - 04/10/2019 AccorHotels review

The stay was fine, room was good. It would have been nice to have wash cloths in the bathroom for showering. The 2 large two and 2 medium towels were fine, but the addition of smaller wash cloths would be a great addition to the room.

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for sharing your experience with us. Glad to hear that everything we offered was met the expectation. However, regarding the face towel we only provide by request so please do not hesitate to dial "5" direct to our housekeeping department. Again, thank you fo choosing us for your recent business trip. We wish could be able to welcoming you back here soon with another better experience. Our best regards, Cyril mas General Manager

Iam very happy with the services be back soon

Customer review rating 4.3/5

T. S. Solo - 01/10/2019 AccorHotels review

The staff very friendly and helpful the hotel is clean and tidy

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera... Thank you for writing an great review through our online page. We were truly glad to understand that your 2 nights stay with us was a wonderful. At Mercure, we always aim to create a memorable experience for each and our guests, knowing that our connector were succeeded to achieve that is truly rewarding for all of us. Looking forward to seeing you again, hopefully soon. Sincerely yours, Cyril Mas General Manager

Friendly staff, super service, excellent facilities

TripAdvisor rating 4.5/5

D2991 Couples - 01/10/2019 TripAdvisor review

This was my second visit to the Mercure Serpong Alam Sutera, and I was equally as impressed as before. Staff are very helpful and friendly, service is fantastic. Breakfast has a great range and is very tasty. All other food at the hotel is delicious. The rooms are comfortable and spacious, with some lovely finishing touches such as the minibar. Facilities such as the swimming pool make for a very enjoyable stay. Hotel is well located, with eateries and shopping mall nearby. A very highly recommended hotel, the comfort of the hotel, supported by such lovely staff, really make for a happy stay.

Dear D2991, Warmest Greeting from Mercure Serpong Alam Sutera, The Jewel in The City! Thank you for taking the time to share your wonderful review with the readers of TripAdvisor, most especially for choosing our hotel as your residence during your visit to Alam Sutera. Thank you so much for your review. We are very delighted that you were impressed with hospitality delivered with our Team member and nice to see that your stay met your expectation. The entire team is looking forward to be welcoming you back at our hotel at the soonest time. Our Best Regards, Cyril Mas General Manager

Enjoying my stay at Mercure Alam Sutra

Customer review rating 4.3/5

Jeffrey Families - 30/09/2019 AccorHotels review

i'm enjoying my stay at mercure alam sutra. staffs are friendly and quick in responding my request. room is clean and well facilitated.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Cyril MAS General Manager

nice

Customer review rating 4.3/5

Shanty K. Families - 30/09/2019 AccorHotels review

room is clean and nice....kids happy play PS ..very recomended

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. It is always gratifying to hear how much you enjoyed our attentive service here at Mercure especially your kiddos. We will also be sure to communicate your kind words to our entire team that work hard to deliver an array of incredible experiences for you and family. We hope to see you soon for another exciting Holiday. Our kind regards, Cyril Mas General Manager

Relaxing and friendly staff

Customer review rating 4.3/5

Dana Business - 30/09/2019 AccorHotels review

I stayed here for a business trip and I must say it was relaxing for me specially after a long and tiring day. I got a superb view from the room that was given to me. All staff are very helpful and nice.

Dear our valued guest, Warmest greetings form Mercure Serpong Alam Sutera.. Thank you for your contribution feedback of your recent stay here. All the teams here are really happy to received this kind of review. Since we always try to give an excellent services to our guest. Again, thank you and we are looking forward to welcoming you back here soon with another pleasure moment. Have a nice day. Our best regards, Cyril mas General Manager

Strategic Places

Customer review rating 4.3/5

Ridzki S. Families - 29/09/2019 AccorHotels review

Near to food markets, plaza, mall etc.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying at our hotel to spend your quality time with your loved ones. It is indeed our pleasure to know that your stay was an enjoyable one. We are very pleased to know that it was all because of our strategic location. Your kind review will be shared to the entire team, as we believe this will encourage all the staffs to keep up the quality of our service and ensure your next stay will be a more pleasurable experience. The entire team is looking forward to be welcoming you and your family back at the hotel at the soonest time. Thank you and best regards, Cyril MAS General Manager

OK

Customer review rating 4.3/5

Daan Business - 29/09/2019 AccorHotels review

The walls are rather thin.

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for staying with us and shared your feedback thoughts on online pages. We are glad to have you here on your recent business trip. However, it saddened us to know that it was not entirely up to your expectations, particularly regarding the quality of our soundproofing. Moreover, your constructive feedback is very well noted and will be shared with the management to take the necessary actions to prevent the recurrence in the future. We really hope that it will not deter you from coming back to our hotel, and that you will be kind enough to grant us another opportunity to welcome you back to showcase the flawless business trip stay at Mercure Serpong Alam Sutera is renowned for. Sincerely yours, Cyril Mas General Manager

Clean & comfortable

Customer review rating 4.3/5

Tan H. S. Business - 28/09/2019 AccorHotels review

It is in a great location with the shopping mall across the street. I would recommend this hotel for others to stay in.

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera... Thank you for staying at our hotel to spend your quality time on your recent business trip. It is indeed our pleasure to know that your stay was an enjoyable one. We are very pleased to know that it was all because of our strategic location. Your kind review will be shared to the entire team, as we believe this will encourage all the staffs to keep up the quality of our service and ensure your next stay will be a more pleasurable experience. The entire team is looking forward to be welcoming you and your family back at the hotel at the soonest time. Thank you. Our best regards, Cyril MAS General Manager

Service was excellent!

Customer review rating 4.3/5

Wei Y. Friends - 27/09/2019 AccorHotels review

I enjoyed incredibly although it was a brief stay!

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for sharing your experience with us thru our online platform. We really glad to hear that our connector and facilities was met the expectation and also we already share your feedback to all of our talents to motivated them to keep the standard up. Again, thank you and all the teams here are waiting forward to welcoming you back here soon with another pleasure moment. Have a nice day. Our best regards, Cyril Mas General Manager
Customer review rating 4.3/5

Kai J. K. Business - 27/09/2019 AccorHotels review

Unfortunately too short

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. It is truly heartwarming to hear such overall positive feedback and thank you very much for choosing to spend your Business trip with us. Thank you for choosing our hotel as preferred home in Tangerang and we truly glad to welcoming you here on this very short trip. All the teams here are very happy to received 80/100 for you recent stay. And our big wishes to having you back here soon in another business trip. Thank you again and we look forward to welcome you back to the Mercure Alam Sutera. Our kind regards, Cyril Mas General Manager

Beautiful Hotel

Customer review rating 4.3/5

Maximilian A. Solo - 26/09/2019 AccorHotels review

Friendly Customer Service, clean room and near to the shopping mall and restaurants

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. It is always gratifying to hear how much you enjoyed our attentive service here at Mercure. We can agree that we have very strategic location, which near by the shopping center and restaurant area. It is truly heartwarming to hear such positive feedback and thank you very much for choosing to spend your business trip with us. We will also be sure to communicate your kind words to the entire Merucre team. We hope to see you soon for another exciting business trip. Our kind regards, Cyril Mas General Manager

Recommended place to stay

Customer review rating 4.3/5

Burhan Families - 24/09/2019 AccorHotels review

Clean, friendly staff

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for sharing your amazing feedback through our online page. We are so elated for having your positive review online and knowing that our connector has succeeded to impress you while you were staying in our hotel, that it was the case for you is truly rewarding for all of us. My team and I will be thrilled to welcoming you back again, whenever your travel brings you back to Alam Sutera. Sincerely yours, Cyril mas General Manager

Okay.

Customer review rating 4.3/5

Dasdo Business - 24/09/2019 AccorHotels review

Clean hotel, close to mall, restaurants and cafes.

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for sharing your experience with us. We glad to hear that you can feel the advantage of our location, which is very strategic and walkable to the restaurant and shopping center. Again, thank you and we can not wait to see you again in not long distance future. Thank you. Our best regards, Cyril Mas General Manager

Excellent service.

Customer review rating 4.3/5

Anonymous Couples - 23/09/2019 AccorHotels review

Very friendly and helpful staff, excellent facilities within hotel, rooms comfortable and tasty food. Brilliant service across all areas.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your valuable review with us, especially for choosing our hotel as your residence during your visit to Alam Sutera. We are very pleased to read your wonderful comments about how enjoyable your stay was because of our hospitality, room comfort, nice foods and strategic location. Your satisfaction matters the most and your kind review will surely be a huge motivation for the entire team. We are sure everyone will be motivated to keep up the great performance in the future. Mercure Serpong Alam Sutera is seeking for the pleasure to be welcoming you back at our hotel at the soonest time. Our best regards, Cyril MAS General Manager

First time at Mercure Alam Sutera

Customer review rating 4.3/5

Stefanus W. Couples - 20/09/2019 AccorHotels review

Mercure Alam Sutera is good but it can be much better

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for sharing your experience with us. We glad to hear that you can enjoy your stay. However, we always keep trying to give an excellent services to our guest and guest satisfied is our goals. It was definitely an honor to have had the opportunity to accommodate you and the loves one. We are looking forward to be at your service on your next visit to Alam Sutera. Our best regards, Cyril Mas General Manager
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