Hotel - Mercure Serpong Alam Sutera
Mercure Hotel Mercure Hotel

Mercure Serpong Alam Sutera

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4.0/5 474 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Breakfast
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Air Conditioning
  • SOEKARNO HATTA
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Solarium
  • Golf  (Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 6 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 171 rooms
  • 139 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,023 reviews

Our guest reviews for Mercure Serpong Alam Sutera

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 474 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Emily C. Business - 12/10/2017
« If there is a choice, will not return »

Did not like the food at restaurant and breakfast buffet - limited options, cleanliness of room can be improved. Question: Are the in house room slippers reused as there were not hygienically wrapped up?

AccorHotels certified review
Denis S. Business - 11/10/2017
« Have stayed her before and liked the location and services provided so a ntaural choice to return »

Rooms and facilites are what you would expect from an International hotel group but what make this hotel so good is the genuinly welcoming attitude of all staff.All members are polite couteous but most importantly happy to see you and help in anyway possible

AccorHotels certified review
Lucya R. Couples - 10/10/2017
« Nice Rest »

It was nice and we could take a rest well in our weekend. I am planning for next visit with my family again.

AccorHotels certified review
Soehardi H. Business - 09/10/2017
« Very helpful and friendly staff, beautifully designed lobby and guest room. »

Beyond expectation...

AccorHotels certified review
Wojciech M. Business - 07/10/2017
« Good business hotel in Serpong »

Positive experience. Clean, nice and efficient business hotel close to my client offices. Internet speed and reliability needs to be improved (it went down completely for a while during my stay). Hotel also needs to get alcohol licence. It is strange that a French hotel does not offer wine!

AccorHotels certified review
Robert Business - 04/10/2017
« good service for business trip »

clean, on time, good internet, close to shopping center with lots of restaurants

AccorHotels certified review
Mark M. Business - 04/10/2017
« It was a fantastic experience »

First, I would like to commend how prompt the reservation specialists respond to my inquiries. That's an extraordinary feat for a hotel. Then the hotel itself -- check in, amenities, the rooms and other facilities and the surrounding areas are strategically put together thus I had an awesome experience during the course of my stay. My only concern was the pedestrian and how people in general had a difficult time crossing. Maybe, a foot bridge can be built somewhere connecting The Flavor Bliss or Living World Mall. But overall, Mercure Hotel Serpong Alam Sutera is highly recommended.

AccorHotels certified review
Pia Business - 03/10/2017
« Clean international hotel with good breakfast and good sport facilities »

It was a pleasure to stay at the Mercur in Alam Sutera in Serpong, outside Jakarta. It was a stylish and clean hotel with international style. The breakfast was good, international style, great fresh juices, croissants, waffles and good coffee. The gym was small, but ok. The pool was approx 25 meter long and good for doing laps. The personel was very helpful. Drawback were the mosquitos in the restaurant.

TripAdvisor review
Business - 03/10/2017
« Clean & Good location »

The hotel in good location across big Mall (living world Mall) easy to shopping and a complex of restaurants and cafes, is easy to find place to dinner. The room quite big and clean. Check in and out as usual.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Haryono Greeting from Mercure Serpong Alam Sutera We very much appreciate your comments regarding your stay at Mercure Serpong Alam Sutera. Thank you as well for your kind words about the hotel. It is definitely gratifying to learn that you liked our hotel location is very strategic. We look forward to having the opportunity of providing services to you again for your next visit Sincerely, Cyril Mas General Manager

AccorHotels certified review
Sam K. S. Business - 02/10/2017

Overall hotel and room is neat, tidy and clean. I am vegetarian, feeling happy that Mercure hotel is provide the vegetarian food for breakfast However, I am not able to enjoy these vegetarian food due to it cooked with garlic, onion, spring onion etc. Actually, vegetarian food is not advise to cook with garlic, onion, spring onion etc.

AccorHotels certified review
Toto Business - 02/10/2017
« Good place to stay »

It is good place to stay because there is a shopping mall and many restaurants in front of the hotel. Room is clean and staffs are very kind. But one thing I hope to improve is about your eco-friendly policy. Even though I put some small plastic board on the pillow to change the bed line and pillow cover because the lines look yellow and they smell, I found them not changed when i back to the room. I back up your policy but please concern to teach staffs more or be sincere as your eco-friendly PR. Thanks.

AccorHotels certified review
Lucas Couples - 02/10/2017
« awesomeness »

great. every one was friendly and kind. the 8 is because you dont have bacon! i would of paid double for the breakfast if you had it.

AccorHotels certified review
Richard T. Business - 01/10/2017
« Okay hotel »

The room is alright. Hotel breakfast needs to improve as some of the food is "not fresh" in my opinion, otherwise it should be good.

AccorHotels certified review
Anonymous Business - 29/09/2017
« Very good »

Quite comfortable and employees are harmony

AccorHotels certified review
Soumen D. Business - 27/09/2017
« Great Hotel and good staff »

It was quite a good experience

AccorHotels certified review
Yola T. Families - 27/09/2017
« Joyful stay »

The room was clean dan tidy, the bed was comfort. The front desk lady was helpful and quick. The breakfast was so yummy

AccorHotels certified review
Anonymous Friends - 26/09/2017
« Mr »

Interesting

AccorHotels certified review
Raini Business - 25/09/2017
« Good »

the same time my friend stay also at mercure but find that water in the sink off, they can not wash there. Because of lately arriving, they don't ask the hotel to repair it. I dont remember what room number but the guest name is Royke Tumilaar.

AccorHotels certified review
L. C. Y. Business - 25/09/2017
« Terrible »

I frequently stay at Mercure Serpong, unless no rooms available. This time, I called for wake-up call (no one answered), I asked for Iron and shaver, it didnt come, came after reminder but iron board was faulty, Ironed halfway it fell. In the end i gave up ironing. Went to mint and pepper for breakfast meeting, ordered ulimate sandwich, it took about 30minutes for the food to arrive, left a bad taste for my meeting with my associate. Previously, the service has been good, it has since plummeted.

AccorHotels certified review
Michael Business - 25/09/2017
« simple and professional »

check in and out are so simple but professional same as others service, gave so simple extra service but effect to their professionalism

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