Mercure Serpong Alam Sutera 4 stars

TripAdvisor rating 4.5/5 933 reviews
Mercure Serpong Alam Sutera
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Hotel extras

  • Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital

  • Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport

  • Enjoy complimentary minibar in all rooms

  • Free bicycles rent to explore Alam Sutera's greenery

  • Shuttle bus facility on weekends to IKEA and favorite Shopping Malls in Tangerang

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • SOEKARNO HATTA
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23
Serpong
South Tangerang
15325
tangerang
indonesia

Tel: +622129668668

Fax: (+62)21/29668658

Contact email

Check-in from 14h00

Check out up to 12h00

  • CIPAGANTI SHUTTLE :   BANDUNG BSD WTC BSD

  • By plane

    SOEKARNO HATTA At 30km / 18.64 miles - Shuttle paying

  • By train

    SERPONG STATION At 11.8km / 7.33 miles

GPS :-6.244335, 106.651789

Our accommodations

Superior Room with Queen Bed

  • Max. number of persons: 3
  • Area: From 26
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with twin beds

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior 1 Queen Bed Pool View

  • Max. number of persons: 3
  • Area: From 26

Privilege Room with Double Bed

  • Max. number of persons: 3
  • Area: From 32
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Room with Twin Beds

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

MINT & PEPPER

Type of cuisine: International

Simply designed and exuding a warm and cozy atmosphere, Mint & Pepper is an all-day dining restaurant in Mercure Serpong Alam Sutera, serving Indonesian & International cuisines. Turning fresh ingredients into delicious dishes. With a delightful selection

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MOCCA

Photo non contractuelle / Strictly non binding

Offers an interactive and cozy space to take a rest or talking business. The ideal spot to meet for signature coffee and tea or enjoying other beverages with the best quality.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MANIZ POOL DECK BAR

Photo non contractuelle / Strictly non binding

Bar is located in the middle of the pool deck area where guest could enjoy our pool bar which offers fresh healthy drinks and snacks while relaxing near the swimming pool with the fine view of Alam Sutera.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 550

  • Maximum capacity: 480 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Mercure Serpong Alam Sutera

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

4,837 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

933 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Service degrading

TripAdvisor rating 4.5/5

Yulie d Friends getaway - 16/08/2019 TripAdvisor review

Always stayed every few month in the hotel for minimum of 5 nites, in the priviledge room. This trip, the house keeping was not doing their job well. Twice, the coffee pods were not refillled, twice the toileteries were missing, not refilled properly. They didn't clear the rubbish on the table.

quite satisfied

Customer review rating 4.3/5

Mena Families - 12/08/2019 AccorHotels review

everything was ok, the housekeeping was very fast response. the one which quite disturbing was the dust on the room, my son and husband is allergic to dust, they directly get flu

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. It is entirely a pleasure knowing that your stay was an enjoyable one. Regarding your concern about the room cleanliness, please accept our sincerest apology and be rest assured that the Housekeeping department will surely take a proper measure to ensure this will not occur in the future anymore. Thank you again for sharing your review, we will share this to the entire team as we believe this will encourage all the team to serve better in the future. See you again very soon. Our best regards, Cyril MAS General Manager

Satisfying

Customer review rating 4.3/5

Handoko Business - 12/08/2019 AccorHotels review

Overall it is a satisfying stay.

Dear our valued guest, We very much appreciate your feedback regarding your stay at the Mercure Serpong Alam Sutera. It is always a pleasure to receive positive feedback. We will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yous, Cyril mas General Manager

the room is very comfortable

Customer review rating 4.3/5

Lia Families - 12/08/2019 AccorHotels review

The receptionis is very nice in services and communication the room is comfortable and clean

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for the feedback you gave regarding you recent stay here. We were truly appreciate and glad to hear that you impress by our warm and professionalism Reception. Your kind review has been share to all of our team to encourage them to strive the quality of services. Again, thank you and we look forward to welcoming you back here soon with another pleasure moment. Have a nice day. Our best regards, Cyril mas General Manager

very good

Customer review rating 4.3/5

Federico Business - 12/08/2019 AccorHotels review

Very good position for my business, very professional team

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. It truly delights us to understand that your 3 nights stay at here was nothing, but a flawless one. Knowing that you could thoroughly enjoy your stay with us and enjoying the services and facilities within our hotel is truly rewarding for all of us. Your kind commendations towards team will definitely be shared to the rest of the team as I am sure they will be more motivated to deliver our renowned cousu main service to our guests. And if you have time, you may also to share your experience with other traveler on Tripadvisor. Once again, thank you for your kind commendations and we are looking forward to see you again, hopefully soon. Sincerely yours, Cyril Mas General Manager

Very Happy with Kind Hospitality from Reception and all Staff

Customer review rating 4.3/5

Inneke W. Families - 12/08/2019 AccorHotels review

I stay for 3 nights, really satisfied, great hospitality from the reception and staffs... Hotel location very good, near Living World Mall... As Accor Member, I received welcome drink, coffee latte from the lobby bar, really nice coffee

Dear our valued guest Warmest greetings from Mercure Serpong Alam Sutera.. It truly delights us knowing that your stay at our hotel was a wonderful one. It makes us happier to see that you also enjoyed a great pleasure of our professional hospitality service provided by our team, as well as the membership treatment. We could not wait to welcoming you back again, for another pleasure journey in our hotel. Sincerely yours, Cyril mas General Manager

Nice stay

Customer review rating 4.3/5

Kenneth Business - 11/08/2019 AccorHotels review

Room and amenities we comfortable and well maintained. Breakfast options were abundant. Gym equipment up to date and pool was clean. They even have a ps4 for kids or young at heart to play. Overall very satisfied with my stay. Can't go wrong with Mercure

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. We really appreciate the time you have spent to review us on our online page. What a wonderful feedback we got from you. It is truly rewarding for all of us to know that our hotel has deliver the best service that we always strive for from the facilities and services. At Mercure, we always live our value to makes our guests feel welcome, hear that was the case for you, delights us even more. We cannot wait to see you again in our hotel, hopefully soon. Sincerely yours, Cyril Mas General Manager

Good location

TripAdvisor rating 4.5/5

garywen92 Business - 11/08/2019 TripAdvisor review

Mercure hotel serpong located away from the busy Jakarta city, therefore, you may expect less traffic here. The location is good, walking distance to living world mall. Room is good and cozy, staffs are friendly! Definitely worth your stay!

Dear garywen92, Warmest Greeting from Mercure Serpong Alam Sutera the Jewel in The City! This is a truly fantastic review that you have posted. Thank you so much for that. And we are glad that, our hotel centrally located at Alam Sutera, with Leisure, Dinning, Shopping and Entertainment activities is convenient for you. We agree that our great location is big advantage for our hotel. Thank you for your compliments for, the hospitality of our staffs. we will be sure to share your kind comments with them which will be more encouraged to provide the excellent costumer service. All the Team here waiting for your next stay at Maercure Serpong Alam Sutera. Our Best Regards, Cyril Mas General Manager

Comfortable

Customer review rating 4.3/5

Stefano Business - 10/08/2019 AccorHotels review

I've been in Jakarta for a few days, business related trip. The hotel location was extremely useful, the room was nice as well as the pool and the gym. All the people have been extremely kind and nice. Great place!

Dear our valued guest Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for choosing us for your precious business trip in Alam Sutera. We feel so blessed seeing your review and understand that your valuable stay was nothing but a satisfying one. Knowing that the services rendered by our team were able to impress you is truly rewarding. Your kind review has been share to all of our team to strive the quality of services. And if your have time, you may also share you experience on Tripadvisor as well. My team and I will definitely be pleased to welcoming you back again in not too distant future. Sincerely yours, Cyril mas General Manager

Co-workers

Customer review rating 4.3/5

H. Business - 09/08/2019 AccorHotels review

Friendly, helpful

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for sharing your experience with us. We glad to hear that everything we offered was met the expectation. However, please sincerely our apologized regarding the taste of meatball soup, we've been share to our Executive chef. Again, thank you and we look forward to welcoming you back here soon with a better satisfied feeling. Our best regards, Cyril Mas General Manager

nice and warm

Customer review rating 4.3/5

Jerry Couples - 09/08/2019 AccorHotels review

mercure serpong is one of the best mercure hotel, a little bit surprise it's not grand mercure

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. hank you for such a great review you have shared with us, we truly appreciate it. It truly pleases us to understand that you had a great experience while staying in our hotel and knowing that you could thoroughly enjoy your entire stay. Indeed, it even delights us more to hear that our hospitality services could be compare with 5 star hotel. My team and I will be definitely thrilled to welcoming you back again, whenever your travel brings you back to Alam Sutera. Sincerely yours, Cyril Mas General Manager

Good

Customer review rating 4.3/5

Agustine M. Families - 07/08/2019 AccorHotels review

Good

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for taking time to share your experience with us. We glad to hear that everything we offer was good and you and family could be able to enjoy all the facilities and services. Again, thank you and we look forward to welcoming you back here soon with another pleasure moment. Have a nice day. Our best regards, Cyril mas General Manager

Overall , its prime location at centre alam sutera

Customer review rating 4.3/5

Ferdinand I. Couples - 07/08/2019 AccorHotels review

the lobby and receptionist little bit messy or look untidy because people walk around through their and playing playstation and also do some activity administration when check in /out.the room is great and lovely...breakfast is also pretty good.

Excellent service by all charming staff

Customer review rating 4.3/5

J. T. Business - 07/08/2019 AccorHotels review

Comfortable and wonderful breakfast...

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your review and give us the perfect score for your stay, here at Trip Advisor. We are entirely pleased to read your comments, especially knowing that your stay was an enjoyable one. We are very sure that all the staffs will be very delighted to read your review and will be more motivated in delivering our greatest performance on your next visit. Therefore, please let us serve you again at Mercure Serpong Alam Sutera at the soonest time. Our best regards, Cyril MAS General Manager

Satisfied.

Customer review rating 4.3/5

W. C. Y. Business - 07/08/2019 AccorHotels review

The hotel facilities are within my expectation

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Cyril MAS General Manager

Great Family Hotel

Customer review rating 4.3/5

Stefanus S. Families - 07/08/2019 AccorHotels review

Cozy Hotel, Friendly Staff and Great Facility. Thanks Mercure Alam Sutera

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Cyril MAS General Manager

really good service

Customer review rating 4.3/5

Marcellia T. Families - 07/08/2019 AccorHotels review

really helpful employe, easy to check in and out good breakfast and also great service.. the refill water gallon is really inspiring.. great idea to take a step make our world better..

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your review and give us the perfect score for your stay with us. We are entirely pleased to read your comments, especially knowing that your stay was an enjoyable one. We are very sure that all the staffs will be very delighted to read your review and will be more motivated in delivering our greatest performance on your next visit. Therefore, please let us serve you again at Mercure Serpong Alam Sutera at the soonest time. Our best regards, Cyril MAS General Manager

Everything was very good!

Customer review rating 4.3/5

Mathias E. Families - 04/08/2019 AccorHotels review

I booked 8 rooms for my family and myself for 2 nights, all of us were happy with the facilities and the staffs' friendliness during our stay. Keep up the great job!

Dear Mr. Mathias E., Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review. We are very pleased to know that your stay was an enjoyable and comfortable stay. Your kind review will be shared to the entire team, as we strive to make your upcoming stay more than comfortable. Therefore, shall you have anything in mind for us to improve, please kindly let us know. The entire team is looking forward to be welcoming you back at Mercure Serpong Alam Sutera at the soonest time. Thank you and best regards, Cyril MAS General Manager
Customer review rating 4.3/5

Ajeet R. Business - 04/08/2019 AccorHotels review

Good Front Office and House Keeping staff. Food was average.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your review and give us the perfect score for your stay, here at Trip Advisor. We are entirely pleased to read your comments, especially knowing that your stay was an enjoyable one. We are very sure that all the staffs, especially the Front Office and Housekeeping departments will be very delighted to read your review and will be more motivated in delivering our greatest performance on your next visit. Therefore, please let us serve you again at Mercure Serpong Alam Sutera at the soonest time. Our best regards, Cyril MAS General Manager

Very good service overall

Customer review rating 4.3/5

N. Friends - 03/08/2019 AccorHotels review

Been coming back here several times with good experience overall.

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Cyril MAS General Manager
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