Hotel - Mercure Serpong Alam Sutera
Mercure Hotel Mercure Hotel

Mercure Serpong Alam Sutera

4.0/5 606 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SOEKARNO HATTA
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Solarium
  • Tennis  (Nearby)
    • Indoor tennis court
    • Outdoor tennis court

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 6 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

  • 171 rooms
  • 133 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 8 connecting rooms
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • WiFi in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 3,800 reviews

Our guest reviews for Mercure Serpong Alam Sutera

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 606 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Rendy S. Business - 10/08/2018 AccorHotels certified review
« Good! »

The room is perfect but please improve the breakfast taste and variant

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and also sharing your positive review about your current stay at our hotel. We are very pleased to read all of your review, especially knowing that your stay was an enjoyable one. Regarding your concern about our breakfast, please be informed that we are taking notes for our future improvement and this input will be passed to the Food and Beverage manager directly. Your positive review about the room cleanliness and good condition will be shared to the entire team, especially the housekeeping team to ensure that the great quality served to you remains in the future. Thank you again for your kind review. The entire team of Mercure Serpong Alam Sutera is looking forward to welcoming you back at our hotel at the soonest time. Our best regards, Cyril MAS General Manager

Peerapat S. Business - 09/08/2018 AccorHotels certified review
« WiFi internet poor signal »

WiFi disconnet itself and poor signal

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for sharing with us about your experience at Mercure Alam Sutera. We truly regret to know that your stay was not totally up to your expectations and knowing that you had to face some inconveniences due to the wifi connection during your stay fills us with remorse. We have shared with the IT Manager for their immediate actions. We hope there will be another chance to better serve you in the future. Our best regards, Cyril Mas General Manager

Willy S. Business - 08/08/2018 AccorHotels certified review
« Good Stay »

I stayed in Mercure Alam Sutera for two days. Walked in to the hotel since I could not book it via Traveloka. Thinking that room is not available anymore. Front Office staffs are very helpful and communicative. However, I do not like type and taste of your foods. Variety is limited and the taste is not satisfying compared to Mercure brand. I am expecting more variety and taste.

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera... Thank you for taking time to write us an honest feedback following your recent stay at our hotel. It is always a pleasure to read that our front desk agent is very helpful. Please sincerely our apologized that our food and beverage quality and variety is not met the expectation.And be ensured that we have noted all your feedback and all of your remarks have been shared to our team for further improvement actions. We truly appreciate your feedback and we believe it will greatly help us in improving our product and services better. We are looking forward to welcoming you back soon in the future. Our best regards, Cyril Mas General Manager

Yovi S. Families - 07/08/2018 AccorHotels certified review
« Great family holiday »

Strategic location, great lunch and breakfast, excellent front liners. Thanks to Bu Vinna FOM for your hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera... Many thanks for your review on your most recent stay at Mercure Alam Sutera. It was such a pleasure having you here with us. We are glad to learn that your stay was nothing but a excellent one. As a team, we aim to ensure the utmost comfort for all our guests with our stunning facilities, a peaceful ambiance and most importantly the genuine service from our connector. We are especially pleased to know that you loved it. And your special thanks to our Front Office Manager Mrs.Vinna has been shared to her directly. We appreciate much your recommendation and we hope that your travel will bring you back to stay with us in the very near future. Our warm regards, Cyril Mas General Manager

Stella Families - 07/08/2018 AccorHotels certified review
« Lovely hotel »

Very satisfying service. Hotel is clean, pool very cozy for children. What a lovely hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. It is very rewarding to receive positive feedback from our valued guest regarding their experience. Indeed, we are passionate about making our guests’ stay as flawless as ever and of course knowing that your stay was a wonderful one warms my heart. We highly appreciate your good review and we will not miss to share with our team this encouraging comments of yours. It will be a real pleasure to have the chance of welcoming you back at Mercure Serpong Alam Sutera very soon. Our warm regards, Cyril Mas General Manager

Ak Business - 07/08/2018 AccorHotels certified review
« Nice »

Nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. What a joy to learn that your business trip in Tangerang was generating abundant of beautiful memories for you all to keep. Thank you for sharing your beautiful experience with us online. We are delighted to read that everything we offered was met the expectation. We cannot wait to welcome you back at our hotel for another business trip in the future. Our best regards, Cyril Mas General Manager

Jhonny Families - 07/08/2018 AccorHotels certified review
« Fair »

Not convenient. The facilities inside the room is not as expected. Only provide one towel, one tooth brush, no conditioner and so on.

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. We highly appreciate the effort you gave to share your feedback. We were disappointed to see that you had to experience some hiccups during your stay especially during on your room facilities. We took note of your feedback and has shared it with the teams for their further review. We really appreciate you shared this with us and we hope to have another chance of serving you better and showcase all the improvements we have made by then. Sincerely yours, Cyril Mas General Manager

Family - 07/08/2018 TripAdvisor review
« Very nice hotel! Feels like home! »

Nice hotel, friendly staff! Big pool and outside area, good gym, situated next to a mall living world . Rooms are good, bathroom also. For an extra bed you have to pay . Tip: the extra bed must be a real bed! Or make a triple room. Our child is to big for the comfort of the extra bed, but to little for a room of his own. We visited the hotel for the sixt time because our family lives close to the hotel. Feels good!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annemarie1968v, Warmest Greeting from Mercure Serpong Alam Sutera, The Jewel in The City! Your review is delightful to read and we are the one who thank you for giving us the opportunity to serve you again. I am absolutely thrilled that our team was able to make your experience unforgettable by delivering the personalize service to you. I will share your kind message with them, which I believe will add to their motivation to serve our guests even better and eagerly strive for excellence. in regards the extra bed, our size for extra bed is 100x200cm and we do have our spacious Privillege room with 32 sq.m to make you more comfortable and you may try for your upcoming stay. Thank you very much again for sharing your experience and we hope to see you again if you visit Tangerang area. Our Best Regards, Cyril Mas General Manager

Anonymous Couples - 06/08/2018 AccorHotels certified review
« Comfortable bed, terrible dinner »

We had a very comfortable stay, the bed and pillows were amazing and the staff made us feel welcome. Nice touches with a platter in our room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. While it was a pleasure to read that you were impressed with our facilities and services, We regret to read that your experience was slightly disturbed by some hiccups you highlighted in the review. We always perceive our guest feedback as a constructive one as we trust it will greatly help us in addressing the area in need of improvements. Rest assured as your bad score of our lunch/dinner, could you please give us the details, so we might be improve for that. Again, thank you for reaching out to us and we do hope that you would be kind enough to give us another chance to welcome you back in the nearest future. Sincerely yours, Cyril Mas General Manager

Luigi Business - 06/08/2018 AccorHotels certified review
« Good Comfort and very good position »

Hotel is clean, good breakfast and services. It is, though, IMPOSSIBLE to shave in the room toilet, since there is NO PLUG for an electric shaver. Hairdryer cable is TOO SHORT and is impossible to dry the hair in front of the mirror

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for choosing to stay atMercure Serpong Alam Sutera for your business trip in Tangerang. It fills us with sadness to learn that your stay fell below your expectations. We regret to know you had to experience such hiccups during your stay and please rest assured as this issue has been strongly highlighted to our team so we could avoid the same situation to happen again in the future. We believe that having you shared this with us is helping us greatly in improving the room facilities. We hope you are willing to give us another opportunity to recover your thoughts about our hotel and craft a excellent experience for you. Our best regards, Cyril Mas General Manager

Wilson T. Business - 05/08/2018 AccorHotels certified review
« Acceptable - Not Great »

The first room assigned to us was 301 and I was shocked to find the floor of the room literally vibrating non-stop. To make matters worse the bathroom got flooded easily as the slope of the flooring was such that the shower water wasn't flowing down the waste trap. Surely this must have been the problem for the longest time and yet nothing has been done. The saving grace was when my request for change of room was attended without any problems.

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera... We regret much to read that your experience fell below your expectations. We noted with concern the detail of your remarks you shared in this review. Please be ensured that actions have been taken to address the points accordingly. We really appreciate your loyalty towards AccorHotels and we hope that you would be kind enough to give us another chance to better serve you in the future. Sincerely yours, Cyril Mas General Manager

T. T. H. Business - 05/08/2018 AccorHotels certified review
« Convenient location and good service »

The location was convenient and near where I needed to be . Good neighbourhood. Service was good and prompt

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. We always endeavour to pamper our guests with the highest quality of products and top-notch services and we are glad to know you felt pampered. We did not miss to share this with the rest of the team obviously and they are delighted to read your positive review following your great stay at our hotel. We are really excited to welcome you back whenever you plan to visit Alam Sutera again. Our best regards, Cyril Mas General Manager

Jlg Business - 02/08/2018 AccorHotels certified review
« ACCEPATBLE »

Very good attitude from people but poor english and I was given a room decorated for children....

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for giving us your feedback with regard to your recent stay in Mercure Serpong Alam Suterat. It was indeed a pleasure to have you stayed with us. However we regret much to read that your experience fell below your expectations. We noted with concern the detail of your remarks you shared in this review regarding our new concept of Thematic room. We really appreciate your loyalty towards AccorHotels and we hope that you would be kind enough to give us another chance to better serve you in the future. Our best regards, Cyril Mas General Manager

Purushothaman Business - 01/08/2018 AccorHotels certified review
« Rooms and services are good. The dining area and hygiene was pathetic. »

Room and services are good. There were too many mosquitoes in restaurant area and we were provided with spray to be used!! We found dead mosquitoes in fruits and in honey bottle which was placed in buffet area which was disgusting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. We truly regret to know that your stay was not totally up to your expectations and knowing that you had to face some inconveniences due to the breakfast experience. At the other point, We have taken note your remarks about our restaurant and we have shared them with the rest of the team for their immediate actions. We always value feedback from all our guests and we hope there will be another chance to better serve you in the future. Our best regards, Cyril Mas General Manager

Li Z. Friends - 01/08/2018 AccorHotels certified review
« Very good hotel »

Staff is friendly, hotel room is clean and spacious, will come again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and also sharing your positive review about your current stay at our hotel. We are very pleased to read all of your review, especially knowing that your stay was an enjoyable one. All of your positive review about the room cleanliness and big room space will be shared to the entire team, especially the housekeeping team to ensure that the great quality served to you remains in the future. Thank you again for your kind review. The entire team of Mercure Serpong Alam Sutera is looking forward to welcoming you back at our hotel at the soonest time. Our best regards, Cyril MAS General Manager

Erik Families - 31/07/2018 AccorHotels certified review
« Good hotel with a good service »

Even before we arrived the staffs already show attention in trying to make our stay pleasant. Good place with good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and also sharing your positive review about your current stay at our hotel. We are very pleased to read all of your review, especially knowing that your stay was an enjoyable one. All of your positive review about our staffs' attentiveness and good service to ensure that the great quality served to you remains in the future. Thank you again for your kind review. The entire team of Mercure Serpong Alam Sutera is looking forward to welcoming you back at our hotel at the soonest time. Our best regards, Cyril MAS General Manager

Susan Business - 30/07/2018 AccorHotels certified review
« Good location »

If you go to Alam Sutera,you can stay here..Mercure has good location,just walk 5 minutes to Living world..where you can find many stores,restaurants..or walk to the other way to Bandar Jakarta etc .. Its room is quite small..and the breakfast is good

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera... Firstly, we are truly delighted to welcome you to our hotel and thank you for sharing feedback for your recent stay here. We are glad to read that you had a good time in enjoying our location. We are really thrilled when we read your highlight about our great location, which is very reachable with nearby shopping center and restaurant area. However regarding our room size, the superior room is 26sqm, on your next stay we may suggest for stay in our Privilege or Suite room which is would be more bigger. We are elated to be at your service on your time around for another great experience in the nearest future. Our best regards, Cyril Mas General Manager

Anonymous Business - 27/07/2018 AccorHotels certified review
« It was just ok. »

Food was quite sub par.

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera... Thank you for sharing your recent experience at Mercure Serpong Alam Sutera. We truly regret to know that your stay was not totally up to your expectations. At the other point, We have taken note your remarks about our restaurant and we have shared them with the rest of the team for their immediate actions. We always value feedback from all our guests and we believe that hearing it in more details will greatly help us to improve both our products and services. We hope there will be another chance to better serve you in the future. Our best regards, Cyril Mas General Manager

Rado Families - 27/07/2018 AccorHotels certified review
« Happiness »

I stay just 1 night with my family (totally 4 room) in Mercure Alam Sutera, because next day is my wife birthday. I choose themes room, specialy to my son (3 yo). He's really happy with that. Especially the room be equipped with a playstation 4 console game, and pool view. Unbelievable, that day is precious moment. Thank you Mercure hotel, absolutely for Accorhotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. What a great review we got! Thank you for sharing your fantastic experience following your recent stay at our property. We trust that you had a great time in enjoying our hotel throughout your stay. However,if you have time could you please give us the details regarding your bad score of Check in experience. Thank you for highlighting most of our facilities especially our new thematic room with their kids facilities. At Mercure, it is our goal to create abundance of magnifique memories of your trip in Alam Sutera. We will not miss to share your fantastic review to the rest of the team and we cannot wait to welcome you back in close future. Our best regards, Cyril Mas General Manager

Laurent Business - 24/07/2018 AccorHotels certified review
« Okay Experience »

Room a little bit smelly from the Bathroom area, breakfast area cleanliness is far below expectation

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera. First thing first, please accept our sincerest apology for the inconveniences caused during your stay. Thank you for sharing your concerns and experiences with us for our review. Regarding all of your concerns about the bad smell coming from the toilet, the room cleanliness and our breakfast quality; please be assured that we are taking notes and those will be followed up by the Housekeeping and Food & Beverage departments for our future improvement. We are sorry that your experience last time did not meet your expectation. Therefore, please allow us to welcome and serve you better at Mercure Serpong Alam Sutera in the nearest future. Thank you and best regards, Cyril MAS General Manager

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