Hotel - Mercure Serpong Alam Sutera
Mercure Hotel Mercure Hotel

Mercure Serpong Alam Sutera

4.5/5 736 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SOEKARNO HATTA
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Solarium
  • Tennis  (Nearby)
    • Indoor tennis court
    • Outdoor tennis court

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 6 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

  • 171 rooms
  • 133 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 8 connecting rooms
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 4,231 reviews

Our guest reviews for Mercure Serpong Alam Sutera

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 736 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Wono S. Business - 11/01/2019 AccorHotels certified review
« Awesome Stay at Mercure »

Good place for business traveler, Good location near mall. Highly Recommend for others

Alamanda M. S. Families - 09/01/2019 AccorHotels certified review
« A great stay »

Im having a great time staying there and it's a very pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for taking time to share your experience with us. We glad to hear that everything we offered was beyond the expectation and we will share this review to all of our team to strive the quality of service. Again, thak you so much and we look forward to welcoming you back here soon with another pleasure moment. Have a nice day! Our best regards, Cyril Mas General Manager

Philip K. Business - 09/01/2019 AccorHotels certified review
« Good quality class hotel that is value for money »

Comfortable and clean rooms and the convenient location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for your recent visit to Mercure Serpong Alam Sutera. It is a pleasure to learn that you had a good stayed with us. Hearing that our product and services managed to meet your expectations leaves us with joy. However, please sincerely our apologized regarding your early arrival, since the check in time start at 2pm. Once again thank you, we cannot wait to serve you back on your next visit at Mercure Serpong Alam Sutera. Our best regards, Cyril Mas General Manager

Muhammad Couples - 08/01/2019 AccorHotels certified review
« My lovely 4th anniversary »

Its been greatful to stay at Mercure Alsut for my 4th anniversary with my wife and first i came mr ade really help and gave clear information about hotel facilities and we was surprised to see the room with all the decorations wonderful time, ms occha help me for check out and asking hows my stay was fantastic, she guide me to get my welcome drink and mr gazzza was gave my morning Glory its cappuccino overalls its recommended hotel great job everyone... And see you guys soon

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Thank you for sharing with us online your positive impression on Mercure Serpong Alam Sutera. We are overjoyed to receive your lavish praises towards our hotel, be it for the rooms, our connector, and even the extensive buffet breakfast we are very proud of. Our teams pride themselves in extending a true cousu main service to craft a Great Journey for all our guests and they will be delighted to know that they have once again succeeded. We cannot thank you enough for sharing this with us and we hope to see you again in a very near future. Sincerely yours, Cyril Mas General Manager

Nayda Families - 08/01/2019 AccorHotels certified review
« Good hotel for family vacation »

Me and my family stayed for 1 night during the new years eve. It was a good stay. What I like the most about the hotel is the staff hospitality, started when I do a walk in booking then come back for the stay. All staff are nice and helpful. I also like the children playground during the new years eve. This hotel is good for family because they really put effort and think of the details for your young ones. Though the hotel was full, we didn't find any problem during breakfast because they open extra room and the service was good. Plus, there's a giant screen for the kids to watch and keep them calm while eating. The minor issue was only when I ordered room service ( 1 cappuccino & spring roll), it took almost one hour to arrive. I can understand because all staff were busy for the new years eve dinner. Perhaps just need a bit of improvement. Overall it was a good stay, and I would like to come back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Nayda U., Warmest greetings from Mercure Serpong Alam Sutera.. Thank you very much for reviewing us on this page, after your NYE celebration at our home. We are most delighted to see that our guests are happy with their stay and could thoroughly enjoy it, especially on the special occasion like yours. Of course, your kind words towards our connector very much appreciated. Your compliments have been relayed to them and I strongly believe that it will motivate the team even more, to serve all our gests the best they can. However, please sincerely our apologized regarding the delayed room service, we've been noted and share directly to our Food & Beverage Manager as improvement. We very much look forward to welcoming you back at our hotel soon. Our best regards, Cyril mas General Manager

Franky L. P. Families - 07/01/2019 AccorHotels certified review
« New experience staying at hotel »

Definitely a new experience for us staying in hotel with unique facilities and location close to the mall and also nice neighborhood.

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Bonjour! Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for sparing us some of your precious time to share your experience on this platform. We are thrilled to understand that we were able to tailor such a memorable experience for you, we agree that our location is one of our big advantage since it is near by Shopping Center, Food Fest and Hospital. We cannot wait to hear more great things from you in the future. Sincerely yours, Cyril Mas General Manager

Princeir Families - 07/01/2019 AccorHotels certified review
« Good Hotel with good service »

everything was extraordinary except the check in service as accor plus members i am wondering why there are so many non accor plus member using the priority check in counter you should have special desk for gold members and above

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review. We are pleased to know that your stay was an extraordinary experience, however we do apologize for the inconvinience caused during the check in. As you mentioned, it is indeed that Priority table is meant for elite members with the status of Silver, Gold and Platinum. However, during the rush time besides all the members, we do serve regular guests well. As we strive to maximize the service, especially to our loyal members, please be rest assured that we will share your input to the entire team, especially to the Front Office department for our future improvement. Thank you again for your kind loyalty to Mercure Serpong Alam Sutera, we are looking forward to welcome you back at the hotel at the soonest time. Our best regards, Cyril MAS General Manager

Ong C. A. Families - 07/01/2019 AccorHotels certified review
« Nice, clean and very comfortable »

Nice swimming pool especially for kid. Good breakfast with many variety. Off course ps4 for public is the best depend on my son, please add more games.

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera... Thank you for taking time to share your experience with us. We are glad to hear that everything we were offered was the expectation, especially our kids loved our pool and kid corner. However, please sincerely our apologized for the inconvenience caused regarding the check in process. Agian, thank you so much and we look forward to welcoming you back here soon with another pleasure moment. Have a nice day. Our best regards, Cyril Mas General Manager

A. Families - 06/01/2019 AccorHotels certified review
« Good and clean »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying at our hotel during your visit to Alam Sutera and taking the time to share your positive review. It is indeed a pleasure to have served you and knowing that your stay was an enjoyable experience. Your kind review will be shared to the entire team as we are very pleased and hoping to serve you better, therefore please let us know if there is anything we can improve on your next visit to our hotel. The entire team is looking forward to be welcoming you back at our hotel, hopefully soon. Thank you and best regards, Cyril MAS General Manager

Vonny Families - 05/01/2019 AccorHotels certified review
« Good location, friendly staff »

Room was comfortable, staff was friendly and we enjoyed stayed at mercure. Will be back for sure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your valuable feedback with us. It is indeed a pleasure knowing that your stay was an enjoyable one. Especially because of our comfortable room and friendly service. Your kind review will be shared to the entire team as we believe this will encourage everyone in keeping up the good service in the future. Looking forward to welcoming you back at our hotel at the soonest time. Thank you and best regards, Cyril MAS General Manager

Cisca W. Couples - 05/01/2019 AccorHotels certified review
« The best place to stay in Tangerang »

Me and my husband always stay in this hotel when we come to Tangerang. The hotel is very clean and convenient, close to shopping centre and a lot of good restaurants. The room is very comfortable and clean The staff very attentive and very friendly This is the only place We will stay every time we go to Alam Sutera Tangerang

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you very much for sharing your kind review and especially for your kind loyalty to Mercure Serpong Alam Sutera. It is indeed a pleasure to serve you everytime you come and visit Alam Sutera. We are delighted to know that not only our strategic location, but also our staffs' attentiveness, room comfort and cleanliness had made your each stay a memorable experience. We are more than happy to share your positive review with the entire team to encourage all the staffs in keeping up the great service in the future. Happy new year 2019 and see you again very soon. Our best regards, Cyril MAS General Manager

Ambika Families - 05/01/2019 AccorHotels certified review
« Good Services and location »

Allysa the staff at front office was very helpful when check in process and when something has to be fix in the room. Please note that some tiles at the swimming pool are detached. Will be back again soon to stay at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Bonjour! Selamat Siang! We appreciate your tremendous reviews that you have shared with us through this platform. It is our pleasure to understand that we can create a great experience for you. As our main focus is to create a Magnifique journey to every guests and we are delighted to know that Alisya was able to craft a wonderful journey for you. It is definitely very rewarding to receive your genuine commendations and we will not miss to share it with her. However, please sincerely our apologized regarding the pool tile, we've been highlight and share directly to our Chief Engineering. Once again, thank you for choosing Mercure Serpong Alam Sutera. Our team will be delighted to welcome you again in the nearest future! Sincerely yours, Cyril Mas General Manager

Setio Families - 04/01/2019 AccorHotels certified review
« Good stay »

It was a good stay. The management of Mercure managed my concern around the late notification of complimentary stay and came up with discount and late check out. They also put welcoming cake and towel as a token of great gesture. One only input was the swimming pool as my kids and myself felt like the water felt very 'pahit' and my kids did not want to swim there again. It is worth to be checked and improved. Thanks!

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking the time to share with us your review. We are very pleased to read your wondeful comments and to know that you "Feel Welcome" starting from your arrival to your departure. Regarding your concern about the swimming pool water, we regret that it had made your stay less than perfect, therefore please be assured we will share this review to the Engineering department for their future improvement. Thank you again for your kind input, we are confident that we will be able to serve you better in the nearest future. Our best regards, Cyril MAS General Manager

Aa Families - 04/01/2019 AccorHotels certified review
« We love this hotel »

Basically, we love this hotel because of the strategic location. It's just in the middle of Tangerang area. Finding food is the easiest matter, too. The room we stayed is so spacious for 3 of us. The view is not so great. It's OK though. The Room Servuce is quite responsive. It's just an idea. If any guests stay in a premium class room for several days, guests could be granted free breakfast :D Overall, we love this hotel. Keep on improving!

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for taking the time to share your positive review of your stay, especially for choosing our hotel as your residence in Alam Sutera. We are very pleased to read your wonderful feedback and concerns. It is indeed we are strategically located in the heart of Alam Sutera, and it is a pleasure that besides our location, our responsive room service had made your stay an enjoyable experience. Regarding your concern about free breakfast included in the Privilege room booking, please be rest assured that we are sharing this to the management; however, it is available currently for Platinum members only. The entire team is looking forward to welcome you back at our hotel at the soonest time. Thank you and best regards, Cyril MAS General Manager

Uki W. B. Couples - 03/01/2019 AccorHotels certified review
« Nice and comfort hotel »

It was great staying at Mercure Serpong Alam Sutera...as Platinum Member I got upgraded room...room very comfort...food also delicous...location not far from Living World/AEON/Sumarecon Mall Serpong..staff also very friendly...

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for choosing Mercure Serpong Alam Sutera for your Family trip destination and thank you so much for taking your valuable time to write a very detailed review and sharing your experiences to us. It is our honored and a pleasure for having you stayed at our home. Glad to hear that you enjoyed your stay with us and the entire of Mercure Alam Sutera team managed to fulfill your expectation. Thank so much for your recognition for the excellent service and facilities provided at our hotel such as; the hotel location, your room's, food and beverages served at Mint & Pepper Restaurant and most importantly the service from the entire staff who did above and beyond. We have passed your compliments to the entire team and told them how much you like and enjoyed our hotel for their motivation and to keep and maintain the high standard and quality in all aspect include genuine in simplicity. Once again thank you for your great feedback and looking forward to welcome you back to our home Mercure Serpong Alam Sutera. Our Best Regards, Cyril Mas General Manager

Haves Families - 02/01/2019 AccorHotels certified review
« All was arranged nicely »

Check in progress : very good Bellboy : good Room : clean Bathroom : clean Check out progress : very fast

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway from Jakarta! Thank you for sharing your positive review during your stay at Mercure Serpong Alam Sutera. It is indeed a pleasure knowing that your experience from the very beginning had been an enjoyable one. We will gladly share your positive review to the entire team, especially the Front Office and Housekeeping departments as we believe this will encourage them to keep up the great service in the future. Mercure Serpong Alam Sutera is looking forward for a chance to be welcoming you back at our hotel, hopefully soon. Thank you and best regards, Cyril MAS General Manager

Anthony Business - 02/01/2019 AccorHotels certified review
« Srvice notup to standard »

I'm staying at Mercure Hotel from 26th - 30th December 2018, during my stay, I had a very bad experience which my bedroom was not fully clean up leaving my dustbin not clear, empty beer glass and bottles not clear, mini bar not top up until I call the customer service for top up. The light in the room is rather too dim and your café serves the same food everyday which I had highlighted to your front desk staff. As I'm regularly staying at your hotel as my company has a cooperate account with you. I believe Mercure Hotel is a reputable hotel, hence please train your staff in their service standard otherwise it would jeopardizes the image of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for staying at Mercure Serpong Alam Sutera, following your recent stay at Tangerang. First, please sincerely our apologized for the inconvenience caused. We truly regret to read that your stay fell below your expectations and not up to standards. At Mercure, we value every guest’s feedback and always strive to improve our product and services. Please rest assured as we have shared your constructive feedback to the managers in charge for further review and immediate actions. We hope this did not fluster your experience much to come again to our hotel and hope you will be kind enough to give us another opportunity to serve you better in the future. Thank you. Sincerely yours, Cyril mas General Manager

Yudi B. H. Families - 02/01/2019 AccorHotels certified review
« Enjoyable, satisfying and comfortable »

The room are clean and good services. The foods is delicious and a lot of choices of breakfast. The hotel area are closes with mall and food area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway from Jakarta! Thank you for sharing your positive review during your stay at Mercure Serpong Alam Sutera. It is a pleasure knowing that your experience from the very beginning had been an enjoyable one. Its is indeed right our location is strategically positioned in the heart of Alam Sutera. We are delighted to know that both our location and services had met your expectation. We will gladly share your positive review to the entire team, especially the Food & Beverages and Housekeeping departments as we believe this will encourage them to keep up the great service in the future. Mercure Serpong Alam Sutera is looking forward for a chance to be welcoming you back at our hotel, hopefully soon. Thank you and best regards, Cyril MAS General Manager

Adys Families - 31/12/2018 AccorHotels certified review
« Great hotel! »

Good location, good ambience, great staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for the positive feedback you gave, following your recent stay at our hotel. We are delighted to learn that you thoroughly enjoyed your stay with us, from the moment you arrived and feel welcome by our connector until check out and we will share this to the team for their encouragement to deliver the excellent service to the guest. It will be our greatest pleasure to welcome you back in the nearest future. Sincerely yours, Cyril Mas General Manager

Dewi S. Families - 29/12/2018 AccorHotels certified review
« Good hotel »

This is my third time staying in this hotel, nice and helpful staff, very good breakfast, nice pool, everything just perfect for me and i have no complaint at all. Absolutely will come again for the fourth time in the future for stayvacation :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for sparing us some of your precious time to share your experience. We are thrilled to understand that we were able to tailor such a memorable experience for you, thanks to the genuine service rendered by our connector. We will not miss to share your commendation with team and we believe he will be delighted to receive it. We cannot wait to hear more great things from you in the future. Sincerely yours, Cyril Mas General Manager

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