Hotel - Mercure Serpong Alam Sutera
Mercure Hotel Mercure Hotel

Mercure Serpong Alam Sutera

4.0/5 590 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SOEKARNO HATTA
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Solarium
  • Tennis  (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 6 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

  • 171 rooms
  • 133 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 8 connecting rooms
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • WiFi in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

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4.3/5 AccorHotels Rating 3,730 reviews

Our guest reviews for Mercure Serpong Alam Sutera

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 590 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Christian G. Business - 14/07/2018 AccorHotels certified review
« All Good »

All good

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. It was indeed a pleasure to have you stayed with us. However we regret to read that your experience fell below your expectations for breakfast. If you have time could you please give us the details so we could take an action and able to serve in a better service. We really appreciate your feedback and we hope that you would be kind enough to give us another chance to better serve you in the future. Our best regards, Cyril Mas General Manager

Frq Business - 13/07/2018 AccorHotels certified review
« average hotel »

Room 203 is not fully maintains its interior and cleanliness. Water pressure is not so good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Thank you for giving us your feedback with regard to your recent stay in Mercure Serpong Alam Sutera. It was indeed a pleasure to have you stayed with us. However we regret much to read that your experience fell below your expectations. We noted with concern the detail of your remarks you shared in this review and we have been forwarded to the department related for take an action. We really appreciate your loyalty towards AccorHotels and we hope that you would be kind enough to give us another chance to better serve you in the future. Our best regards, Cyril Mas General Manager

Beng O. Business - 12/07/2018 AccorHotels certified review
« Good service and excellent customer care. »

Second time staying in this hotel because it is close to our office. From checking in, through the whole stay until leaving for the airport, it was excellent customer care. I cannot single out anyone, because I think all of them are excellent. I would however appreciate if the hotel could look into making the room slightly brighter, I do find them a bit dark. It will help If it is better lit, especially at the writing table. Overall, It is still acceptable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. It is a pleasure to know that your repeat stay was as enjoyable as last time. The team are delighted to hear how satisfied you are with our products and services we provided. Talking about the brightness at the room we have been noted and will evaluate in our internal team. It has been always a pleasure for having you here and our team are excited to welcome you back in the future. Our best regards, Cyril Mas General Manager

Ernie Business - 12/07/2018 AccorHotels certified review
« Can be inproved »

Too dark in room. Not enough light in the room. Water pressure is weak in shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera... It was indeed a pleasure to have you stayed with us. However we regret much to read that your experience fell below your expectations. We noted with concern the detail of your remarks you shared in this review and has been forwarded to our Chief Engineer. We really appreciate your loyalty towards AccorHotels and we hope that you would be kind enough to give us another chance to better serve you in the future. Our best regards, Cyril Mas General Manager

Anonymous Business - 11/07/2018 AccorHotels certified review

Not to ask me smoke room, improve breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Thank you for choosing Mercure Serpong Alam Sutera to accommodate you during your business trip in Tangerang. It saddened us to know that you faced some inconveniences during your stay. We noted your feedback carefully and our teams have been made aware of the situation you were facing. Please rest assured as they are reviewing this matter thoroughly and actions will for sure be taken to prevent repeat occurrence in the future. We thank you for sharing your constructive feedback with us and we hope you will be kind enough to give us another chance of serving you better and showcasing the improvement we have made by then. Our best regards, Cyril Mas General Manager

Lydia Families - 10/07/2018 AccorHotels certified review
« enjoyable »

Was enjoyable and comfort stay for me and family. What makes little bit unsatisfactory for the check out process. Need to have long queue and takes more time than ussual.

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you so much for taking the time to write a wonderful review of us. We are very happy to hear that our room was met your expectations. Please sincerely our apologized that regarding the queuing on check out process due at midday is the rush hour for check out, however we already provided fast check out box which is the guest just drop the key at the blue box then we will automatically do the check out process for the room. Thank you so much for letting us serve you and your family with our passionate hospitality, we can't wait to have you here on your next visit soon. Our best regards, Cyril Mas General Manager

Winarto W. Business - 09/07/2018 AccorHotels certified review
« Incredible »

Strategic place, clean room and good food!

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and also sharing your positive review about your current stay at our hotel. We are very pleased to read all of your review, especially knowing that your stay was an enjoyable one. All of your positive review about the room cleanliness, strategic location and good food will be shared to the entire team, especially the housekeeping and food & beverage teams to ensure that the great quality served to you remains in the future. Thank you again for your kind review. The entire team of Mercure Serpong Alam Sutera is looking forward to welcoming you back at our hotel at the soonest time. Our best regards, Cyril MAS General Manager

Ezio Business - 08/07/2018 AccorHotels certified review
« My second time »

Excellent western breakfast, clean and simple room, cordial staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and also sharing your positive review about your current stay at our hotel. We are very pleased to read all of your review, especially knowing that your stay was an enjoyable one. All of your positive review about the great quality of western breakfast, room cleanliness and staff friendliness will be shared to the entire team, especially to the Housekeeping and Food & Beverage departments to ensure that the great quality served to you remains in the future. Thank you again for your kind review. The entire team of Mercure Serpong Alam Sutera is looking forward to welcoming you back at our hotel at the soonest time. Our best regards, Cyril MAS General Manager

Yanti L. Business - 06/07/2018 AccorHotels certified review

Room nice and clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and also sharing your positive review about your current stay at our hotel. We are very pleased to read all of your review, especially knowing that your stay was an enjoyable one. All of your positive review about the room cleanliness and good room condition will be shared to the entire team, especially the housekeeping team to ensure that the great quality served to you remains in the future. Thank you again for your kind review. The entire team of Mercure Serpong Alam Sutera is looking forward to welcoming you back at our hotel at the soonest time. Our best regards, Cyril MAS General Manager

Wai Y. Business - 06/07/2018 AccorHotels certified review
« Nice hotel »

Check in very fast and pleasant. All the staffs look active and smile make me a pleasant day during my stay . Thanks you for all. Regards, Wai Y.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and also sharing your positive review about your current stay at our hotel. We are very pleased to read all of your review, especially knowing that your stay was an enjoyable one. All of your positive review about the staff attentiveness and fast check in/out will be shared to the entire team, especially the housekeeping team to ensure that the great quality served to you remains in the future. Thank you again for your kind review. The entire team of Mercure Serpong Alam Sutera is looking forward to welcoming you back at our hotel at the soonest time. Our best regards, Cyril MAS General Manager

Anonymous Business - 04/07/2018 AccorHotels certified review
« Poor attention to detail on multiple fronts »

As said on tripadvisor, I was disappointed since the non smoking room I was initially allocated stank of stale smoke, the second room had two wet pool towels still at the bottom of the clothes cupboard, room service took 1.5 hours and there were errors in my bill upon checkout. Really sloppy and not up to the usual standards of Accor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera. First thing first, please accept our sincerest apology for the inconveniences caused during your stay. Thank you for sharing your concerns and experiences with us for our review. Regarding all of your concerns about the smoke smell on the non-smoking floor area, dirty pool towel inside your wardrobe, slow in-room dining service and mischarged bill; please be assured that we are taking notes and those will be followed up by the management, especially the housekeeping and food & beverage departments directly for our future improvement. However, we do hope that your loyalty for the entire AccorHotels remains the same in the future. We are sorry that your experience last time did not meet your expectation. Therefore, please allow us to welcome and serve you better at Mercure Serpong Alam Sutera in the nearest future. Thank you and best regards, Cyril MAS General Manager

Angelina Business - 03/07/2018 AccorHotels certified review
« Clean rooms »

The rooms were v clean and the mini bar was well stocked. Location is good too. Overall a great experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and also sharing your positive review about your current stay at our hotel. We are very pleased to read all of your review, especially knowing that your stay was an enjoyable one. All of your positive review about the room cleanliness, free minibars and strategic location will be shared to the entire team, especially the housekeeping team to ensure that the great quality served to you remains in the future. Thank you again for your kind review. The entire team of Mercure Serpong Alam Sutera is looking forward to welcoming you back at our hotel at the soonest time. Our best regards, Cyril MAS General Manager

Wendy Business - 02/07/2018 AccorHotels certified review
« Friendly Staff but the Rooms need Attention and Maintenance »

Reasonably modern hotel with welcoming staff but disappointed that the room was not maintained adequately. Issues 1) Bedside lights flickered continually after master switch turned off 2) Closet did not close properly so light remained on. I did report these two items to front desk but they were not fixed. I had to remove light bulb and disconnect switch to sleep at night. 3) The air conditioning vent opened in the middle of the night and was hanging down from the ceiling 4) No iron in room 5) The shower rose was loose and could not be positioned properly 6) Towels were very poor quality and smelled of bleach 7) No fresh milk and the milk powder substitute was not refreshed on a daily basis - had to ask house keeping to bring. Apart from that TV quality was good and free bottled water and soft drinks was appreciated

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera. First thing first, please accept our sincerest apology for the inconveniences caused during your stay. Thank you for sharing your concerns and experiences with us for our review. Regarding all of your concerns about the flickering bed-side lamp, closet door's gap, broken air conditioner vent, loose shower rose, bad towel smell and no fresh milk during breakfast; please be assured that we are taking notes and those will be followed up by the Engineering department and Food & Beverage department for our future improvement. However, we are very delighted that you felt welcome by our staffs, the TV channels and free minibar service that we offered. We are sorry that your experience last time did not meet your expectation. Therefore, please allow us to welcome and serve you better at Mercure Serpong Alam Sutera in the nearest future. Thank you and best regards, Cyril MAS General Manager

Tamin Families - 29/06/2018 AccorHotels certified review
« Very Happy »

The staff were helpful and courteous. Although the room was a bit small, clean and neat. It had a view of the Swimming pool. The room was supplied with all the necessary amenities. And the minibar drinks were free. Although the pool was small, but it had nice view and pool bar. I didn't eat breakfast at the restaurant, so I have no comment about it. The location was perfect. It was located next to Omni Hospital. And within walking distance to fine dining and shopping (Living World). Finally, the free bike rental. I had a good time riding bicycle around the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. We would like to thank you for taking your time on sharing your review concerning your previous stay at Mercure Alam Sutera. It is a pleasure to know that your stay was as enjoyable. The team are delighted to hear how satisfied you are with our products and services we provided. It has been always a pleasure for having you here and our team are excited to welcome you back in the future. Our best regards, Cyril Mas General Manager

Thu H. D. T. Business - 28/06/2018 AccorHotels certified review
« Good & friendly staff. Normal breakfast & no change for over 1 week I stayed. Need to refresh breakfast every 3 days »

Service is very good. But food is quite concerned. My pizza for dinner was terrible with unfresh seafood, strange smell and sorry I could not complete the dish just after one bite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest. Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for taking time to share your moment with us. We were glad to hear that our service was met the expectation and however please sincerely our apologized regarding the pizza is not good. The feedback has been forwarded to our Executive Chef for investigate and further improvement. Again, thank you so much and we look forward to welcoming you back here soon with a better services. Our best regards, Cyril Mas General Manager

Venus G Friends getaway - 27/06/2018 TripAdvisor review
« Good one! »

The staff was so friendly. The services were excellent. Pool is heavenly. Overlooking the city and some trees. It's very convenient to walk towards the mall right across the street. Food was great. I will definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Venus G, Warmest Greeting from Mercure Serpong Alam Sutera, The Jewel in The City! First of all, I would like to thank you for choosing Mercure Serpong Alam Sutera as your preferred accommodation during your trip and for sharing this valuable feedback with us. We are very pleased to know that you had such a great experience with us. It is truly our pleasure to always provide you with the best service and facilities. I will be sure to pass this comment to all staff member in order to encourage them in providing the best service and facility for all guest at all times. Thank you once again for this feedback. We feel greatly appreciated and motivated to keep giving the best for our guest. We hope that you will create another great memories and experience with us on your next visit. Looking forward to welcome you back in the near future. Always feel welcome at Mercure Serpong Alam Sutera! Our Best Regards, Cyril Mas General Manager

D. Couples - 25/06/2018 AccorHotels certified review
« Not bad »

I hope more carefully and helpfully from receptionist also Warm smile. The room were enough comfortable for me but some little things need to be noticed like dental kit and slippers were just available 1 pair where i stay with my wife. But i love the bed were comfy and stable. For breakfast meal is good taste. And deposit rules get inconvenience for me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking the time to share with us your positive feedback. We are very delighted to know that you enjoy your bed, breakfast and the hospitality of our receptionist. Regarding your concern about the completeness of room amenities will be shared to the housekeeping department directly for their future improvement. Lastly about the deposit, please be informed that it is meant to ease the guest when they have the deposit in the room, they will be free to charge all their expenses on the room account and pay upon check out, instead of paying on cash basis. Thank you again for sharing your kind review, we do look forward to welcoming you back at our hotel at the soonest time. Our best regards, Cyril MAS General Manager

C. Business - 25/06/2018 AccorHotels certified review
« nice staff, good food, nice place »

I spent a good time in Mercure hotel. I just had a problem for the card print as I have a French debit card. It was just the 'bad' point in my stay. Thank you, Helene

Our hotel has responded to the review
Our hotel has responded to the review

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. We would like to thank you for taking your valued time on sharing your feedback in regards of your stay experience at our hotel. It is always a pleasure to receive positive feedback about our facilities and yet our services able to enhanced your overall experience. Rest assure, your feedback regarding the Debit card, we do apologized that we can not use Debit as deposit since once we swipe the card it will be automatically deducted from the bank, and it will be back to the account about 7 - 14 days work. Again, Thank you again for staying with us on this occasion and we look forward to welcoming you again in the near future. Our best regards, Cyril Mas General Manager

Stephen K. Families - 25/06/2018 AccorHotels certified review
« Very satisfied »

Very satisfied with the hotel and location, but unfortunately we can’t watch World Cup in our own room

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking the time to share with us your review. We are very pleased to have you here, especially knowing that your stay was an enjoyable one. It is indeed our location is very strategic and we are glad that you find it helpful during your stay. However, regarding your concern about the availability of World Cup tv channel in the room, it is blocked from the TV channel provider straight away. Therefore, we had prepared one spot in our Mint & Pepper restaurant where the guests can wait it. Thank you again for sharing your positive feedback, we will sure share this input to the entire team to improve the quality of our service in the future. Our best regards, Cyril MAS General Manager

Jeanne W. Families - 22/06/2018 AccorHotels certified review
« nice hotel »

good location near to mall and easy to hunting the foods

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking the time to share with us your review. We are very pleased to know that your stay was an enjoyable one. It's very delighted to know that our strategic location had made your stay a great culinary experience. Therefore, your kind review will be shared to the entire team, as we believe this will encourage everyone in giving a better service in your upcoming stay. The entire team of Mercure Serpong Alam Sutera is looking forward to welcoming you back at our hotel at the soonest time. Thank you and best regards, Cyril MAS General Manager

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