Hotel - Mercure Serpong Alam Sutera
Mercure Hotel Mercure Hotel

Mercure Serpong Alam Sutera

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4.0/5 496 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Breakfast
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • SOEKARNO HATTA
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Solarium
  • Golf  (Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 6 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 171 rooms
  • 139 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,180 reviews

Our guest reviews for Mercure Serpong Alam Sutera

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 496 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Friends getaway - 12/12/2017
« Leisure stay with Mercure Serpong Alam Sutera »

Well done Mercure Serpong Alam Sutera. This time around, you did a great service. Check in process was smooth and effortless. Ms. Ficka, the front desk officer is friendly and welcoming although she tends to forget on my room packages consisting the food and beverage voucher as I have booked on the Feel welcome Indonesia package. My room have been upgraded to the Privilege room with great swimming pool view. Free welcome drink voucher as a Le Club Platinum member. Room is clean and spacious with great Mercure bathroom amenities kits. Comfy bed and pillow and free mini bar. Breakfast at the Mint and Pepper restaurant is average. More variety needed and the air-conditioning needs to be improve. It is very warm and sweaty during meal time. I had my lunch around 2pm at the restaurant and I was sweating throughout the meal despite having informed the restaurant waitress. No action have been done. The food and beverage for lunch is great. Recommended the Nasi Goreng Kambing (Mutton fried rice). Check out process was fast and efficient. Overall stay was a good memorable stay and I would definitely return to Mercure Serpong Alam Sutera on my next trip to Tangerang.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Calchoong, Warmest Greeting from Mercure Serpong Alam Sutera It was our great pleasure to have you staying with Mercure Serpong Alam Sutera and we wish to thank you for your confidence in our services and highly appreciated for your time to share your experience stay with us. Your review has been transmitted to Ficka our Front Desk Agent, what a great reward! However, we do apologies for inconvenience regarding Air conditioning at our Restaurant. We already forwarded directly to our Chief Engineering for immediate action and follow up. and some additional breakfast menu still on our discussion to improve the better breakfast experience in the future. Thank's again for your review. and see you soon. Our Best Regards, Cyril Mas General Manager

AccorHotels certified review
Yp L. Business - 11/12/2017
« satisfied but there r areas that could be improved »

generally ok like i said, some things could be better

AccorHotels certified review
John K. Business - 10/12/2017
« Pleasant stay marred by lost of internet connection »

Everything was good except for loss of internet cinnextion for 3 hours on my first day.

AccorHotels certified review
Julio Solo - 06/12/2017
« Excellent room »

Very satisfied with room cleanliness,warm staff and delicious breakfast

AccorHotels certified review
Teryz C. Business - 06/12/2017
« Great Location!!! »

Awesome hotel with great staff...location is good...Opposite hotel have a GREAT SEAFOOD RESTAURANT!!! Highly Recommended...

AccorHotels certified review
Mayarni Families - 05/12/2017
« Relaxed Satisfied Stay »

-The service is good and salute to the houskeeping staff - 5. My family members in room 719 left some clothing items and the housekeeping staff through the hotel informed us so that we can claim the items! I have experienced some hotels that would just placed them in cold storage and forget about it. So salute to the housekeeping and cleaning services! -Regarding the queue at the reservation counter...we trying to check in but there is one persistent very rude man who is trying to jump the queue because he needs to send an email through the hotel. Very rude guest! Always interrupting! The reservation staff continue to help us checkin efficiently, patiently & politely telling the man to please wait! -Maybe the hotel can have another staff on hand to standby near the counter to hover and deal with this type of guest or any other impatient lost guest! Overall the hotel is good and I will definitely stay again at Mercure Hotel Alam Sutera Serpong! -Easy access to the malls and restaurants!

AccorHotels certified review
Tesa Families - 04/12/2017
« Short staycation »

Room was clean, hotel near to mall and eateries. Many choice of food for breakfast, but lack of staff to check the availability of food. Check in process was too long. I came on 1 pm, and was told that my room will be ready by 2 pm. When I came again on 2 pm the key still not ready and I have to wait for 15minutes.

AccorHotels certified review
Migoshi Couples - 04/12/2017
« Bad experience »

When 1st day i stay its okay. But 2nd day in the morning when i was shower suddenly the water of shower off. But the sink water still on. But even the water on and i change to cold water. The sink water very hot. I ask to receptionist and they fix it. But better do maintenance. Its like disaster.

AccorHotels certified review
Vidy Solo - 04/12/2017
« Good hotel for short trip »

Everything is going well. The food is mercure standard taste. The services are good and friendly. Unfortunately the room door is hard to opened.

AccorHotels certified review
Filiana Families - 04/12/2017
« Weekend Stay »

I booked Privilege room and ended up with Privilege Suite. I wanted to upgrade to Suite but no more room available so I had to upgradetwo times to Privilege Suite. Room is nice but there is no bathtub even it is the highest type of room. Pool is also nice. However, the dining voucher was not given when I checked in. Only after I remembered and informed the front office about this in the morning of the check out day, it took them long to issue the voucher. Too bad the voucher couldnt be used in the pool bar so I used it in restaurant for a quick lunch. I ordered pizza and waited around 20-25 minutes only for that one pizza. And the surprise was the pizza served was even a wrong one. So I needed to wait for another 20 minutes that we couldn't eat it in the restaurant cause we didn’t have enough time due to another appointment. My kids were dissappointed cause they were very hungry. The breakfast buffet was just ok. This is a different experience than my last visit to this hotel.

AccorHotels certified review
Sparkie23 Business - 04/12/2017
« Wonderful »

If you are looking for a good Hotel in Serpong Mecure Alam Sutera is the best option. Good variety of food buffet in Mint and Pepper restaurant. Rooms are spacious enough.All Staffs are very friendly and approachable. If you are foodie it is not a problem tons of store is few steps away all you need is time to try all. Kudos to Mercure Family.

AccorHotels certified review
Chris T. Business - 03/12/2017
« Everything's a Gem within one's fingers »

Mercure Serpong is truly a gem in Jakarta. From within, the service and attention from the staff are truly remarkable and impeccable. What a pleasure to come back and encounter such beautiful smiles after experiencing a day in Jakarta. The cleanliness of the rooms and surroundings truly a delight to see. The amount of varieties, particularly local food, in the morning breakfast buffet truly speaks volumes of the hotel. From without, there is a huge shopping mall and complex located on one side and on the other side, a huge cosmopolitan array of cafes and restaurants to tempt any dis-believing tongues. What a location!! My congratulations to Mercure.

AccorHotels certified review
Zain Business - 02/12/2017
« Good Hotel »

Hotel services with good food, good room ssrvice and good meeting room

AccorHotels certified review
David Friends - 02/12/2017
« Average »

Damp smelly room. The building wasn’t well maintained.

AccorHotels certified review
P. G. Business - 02/12/2017
« Mr »

The employee, room, food were all great... Location & facitlity is Ok...

AccorHotels certified review
Alan Business - 01/12/2017
« Poor AC, damp room, dated equipment »

Iron for the room from the 1970s, non steam. Room felt damp, bed uncomfortable

AccorHotels certified review
Barnes Business - 30/11/2017
« Great and predictable »

i know most of the staff in the hotel as I stay as often as once a month.

AccorHotels certified review
Anonymous Business - 30/11/2017
« Great stay »

Good hotel for business and holliday. Receptionist was friendly and attentive. Location is good.

AccorHotels certified review
F. Families - 28/11/2017
« Nice, comfy & lovely.. »

Love the room layout, compact & practical. Food was excellent!!! Please send my best gratitude to all cook :D Front office staff is friendly and helpful. Too bad i havent tried the pool due to rainy day.

AccorHotels certified review
Anonymous Business - 27/11/2017
« Price not worth as compare to other hotels with same star »

Room is very small and not well maintenance, a lot of flies while sitting at the lobby and etc. Price is not worth to pay as compare to other hotels with same star.

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