Hotel - Mercure Serpong Alam Sutera
Mercure Hotel Mercure Hotel

Mercure Serpong Alam Sutera

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4.0/5 523 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SOEKARNO HATTA
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Solarium
  • Golf  (Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 6 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 171 rooms
  • 139 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,384 reviews

Our guest reviews for Mercure Serpong Alam Sutera

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 523 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Jagadish Business - 16/02/2018
« Satisfied »

Staying in Mercure is Good. It is very near to shopping malls and restaurants. I am Ok with my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for taking time to share your moment with us. We glad to hear that everything we offered was met the expectation. Also we agree that our location is big advantage for us due near by the shopping center and Flavor Bliss area. Again, we really big thank you and wish to welcoming you back here soon with another pleasure moment. Have a nice day! Our best regards, Cyril Mas General Manager

AccorHotels certified review
Sam Business - 16/02/2018
« ok »

ok, breakfast could be a little bit better/ more international.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Warmest greetings from Mercure Serpong Alam Sutera.. First of all, we would like to thank you for taking the valued time to share your feedback concerning your recent stay with us. It is our pleasure to know that our quality of service able to enhanced your stay greatly. Rest assure, we provided our guest with breakfast mixed menu international and asia taste. Once again, we thank you for staying with us during your time in Alam Sutera and we do hope to see you again in the near future. We wish you have a nice day! Our best regards, Cyril Mas General Manager

AccorHotels certified review
Asdang Business - 15/02/2018
« mgr »

lag of sensitivity many small insect/fly at fruit station. I point out to staff and the answer I got was "they come from outside" and that's it. the sign of food doesn't match with food. sign of cheese for cold cut, black porridge for white. carrot at salad bowl does not fresh.

Our hotel has responded to the review
Our hotel has responded to the review

Dear our guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for taking the valued time to share your feedback. Allow us to extend our sincerest apologize concerning to the disappointment you have encountered during your stay with us. Your feedback has been carefully noted and shared to our team for rectification. Furthermore, it is our hope to be able to welcoming you again in the future for more pleasant experience as before. Our best regards, Cyril Mas General Manager

AccorHotels certified review
Alex Business - 15/02/2018
« Best hotel in Alam Sutera area for business »

Was given upgrade to privilege room, which was spacious and well maintained. Would have liked to have more than 1 coffee pod per night. Bluetooth speaker was easy to connect to and use. Welcome drink unfortunately only offered coffee tea and juices, where other hotels included wine and beer. Encountered some problem with the toilet, which became choked several times. Even requesting for engineer, it took 2 times before it was finally restored to a usable condition. The gym is well maintained with just the bare minimal equipment. Breakfast offers a satisfiable spread of food options but there might be a problem of flies around the fruits corner. Condition of the restaurant and bar could be improved. Main area of restaurant becomes quite warm during the day and night. When using the bar at night, a small rat was seen running across the carpet...

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your business trip to Alam Sutera and taking some time to share with us the review of your stay. It's very great to read your wonderful comment, especially to know that your entire stay was an enjoyable one. We are very pleased that you consider us as the best business hotel in Alam Sutera. Regarding your concern about the welcome drink, please be informed that wine is not allowed in Tangerang Selatan Area, therefore it's neither offered as welcome drink nor sold. For the toilet problem in the room, as well as the rat in the lobby area will be noted to the engineering and housekeeping departments for their concerns and follow ups. The rest great comment will be shared to the entire team to ensure that the great quality remains in the future and even to give you a much better experience on your next stay. Therefore see you again very soon at Mercure Serpong Alam Sutera. Thank you and best regards, Cyril MAS General Manager

AccorHotels certified review
Dr. T. R. Business - 14/02/2018
« Mercure makes me feel welcomed. »

Location is convenient, the gym is great, fast service, the people are humble, breakfast is nice, in general it is a beautiful place to stay every visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear our guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for taking the time to share your feedback concerning your recent stay with us. It is our pleasure to know that your stay was great and our facilities & service able to enhanced your stay greatly. Your kind words shared is noted and will be shared to our entire team as encouragement to strive maintain our quality. Thank you again for staying with us on this business occasion and we hope to welcoming you again in the near future. Have a nice day! Our best regards, Cyril Mas General Manager

AccorHotels certified review
Anonymous Business - 13/02/2018
« Need to improve »

Towels were not clean & smelly

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking some time to share with us your review. First thing first, please kindly receive our sincere apologies that some error caused during your stay. Regarding your concerns about the towels will be shared to our housekeeping department for improvements. Thank you very much for sharing your thoughts and being the part of our development. We hope that we will be able to welcoming you back and give you a better experience next time. Thank you and best regards, Cyril MAS General Manager

AccorHotels certified review
Fenny A. Couples - 13/02/2018
« Amazing »

Unexpected arrangement. lovely stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you very much for staying with us during your visit to Alam Sutera and taking some time to give us your wonderful review. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please Feel Welcome at Mercure Serpong Alam Sutera. Our warmest regards, Cyril MAS General Manager

AccorHotels certified review
Adelia H. Couples - 12/02/2018
« Good location »

I just have complain about the reception is working to slow so we need to waiting long time to check in but overall the hotel was nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, We very much appreciate your comments regarding your stay at the Mercure Serpong Alam Sutera. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Especially regarding your concern about the check in time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you and best regards, Cyril MAS General Manager

AccorHotels certified review
Erwin S. Business - 11/02/2018
« good service & nice place. »

The service is good, location, room, food are excelent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for sharing your experience of staying at our hotel. We are more than pleased to know that your stay was an enjoyable one. All of the great service is meant to make your stay a great one. Your kind review will be shared to the entire team to ensure the great quality will remain in the future. Thank you very much for being the part of our development. The entire team of Mercure Serpong Alam Sutera is looking forward to welcoming you back at the hotel very soon. Thank you and best regards, Cyril MAS General Manager

AccorHotels certified review
Ilma Families - 10/02/2018
« we like the hospitality of the staff very friendly n customer oriented »

we stayed in five rooms.. with 8 kids n 9 adult. we really enjoyed our stay because the friendly staffs and the facilities. Especiallay the swimming pool. they provide special towels for us and the pool was clean and nice... it was a pleasant stay for us... its a nice gateway for us.. close to jakarta so we dont need spend lots of time to get there and it was a perfect place for us to gathered since one of our kids studying in the boarding school in serpong. so it was easier for us to pick him up and join us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking some time to give us the review. We are very pleased to read your wonderful comments and get your perfect score, all the great service is only to make sure that you had a pleasant stay. It's our pleasure to be the part of your quality time with your family. Your review and input will be shared to the entire team, especially regarding the room & swimming pool cleanliness and the attentiveness of our staffs, to the entire team for our improvement in the future. Thank you again for sharing and we are looking forward to welcoming you back at the hotel the soonest. Our warmest regards, Cyril MAS General Manager

AccorHotels certified review
Victor W. Business - 10/02/2018
« Superb »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for choosing our hotel as you residence during your visit to Alam Sutera. We are very delighted to received your perfect score, especially to know that everything was great during your stay. Thank you very much for giving us your review, therefore we will share this to the entire team to ensure to keep up the great service. We look forward to welcoming you back at Mercure Serpong Alam Sutera at the soonest time and seek to give you a much better experience on your next visit. See you! Thank you and best regards, Cyril MAS General Manager

AccorHotels certified review
Anonymous Business - 09/02/2018
« Facilities »

Water drainage in bathroom is bad Bad wifi

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking some time to share with us your review. First thing first, please kindly receive our sincere apologies that some error caused during your stay. Regarding your concerns about the water drainage and wifi connections will be shared to our engineering & IT departments for improvements. Thank you very much for sharing your thoughts and being the part of our development. We hope that we will be able to welcoming you back and give you a better experience next time. Thank you and best regards, Cyril MAS General Manager

AccorHotels certified review
Anonymous Business - 08/02/2018
« Excellent »

Magnificient

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for taking the time to share your feedback concerning your recent stay with us. We were happy to hear that everything has been pleasant and you have enjoyed our facilities. Furthermore, your appreciation to our quality of service is noted and will be shared to our entire team. We do believe this will encourage all of us to strive maintain our quality. Once again, thank you for staying with us on this business trip and we hope to welcoming you again in the near future. Have a nice day! Sincerely yours, Cyril Mas General Manager

AccorHotels certified review
Mersiana S. Business - 08/02/2018
« Satisfied »

Room was cleaned

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for taking the time to share your feedback and we were glad that your stay was very satisfied with the room. Your feedback has been shared to our entire team as encouragement to strive maintain our quality. Look forward to welcoming you again in the future and have a nice day! Our best regards, Cyril Mas General Manager

AccorHotels certified review
Mark B. Business - 07/02/2018
« Ripped off »

I secured the room on my credit card, at around IDR 1.7m. I paid cash for the room and lunch around IDR 2.5m I just found out you also charged my Visa GBP 112 Guess someone did well over my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear B. M., Thank you for taking the time to tell us about your experience at the Mercure Serpong Alam Sutera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please note that the amount of 112 GBP is a pre-authorization made by all hotel worldwide and will be released to your bank account within 14 days, as per Indonesian Bank's Regulations. This amount as no relations with the total invoiced that you settled upon departure of the hotel. We do have contacted our bank to expedite the process. In case that the release took longer than 14 days (working days), please do let me know at: gm… and i will address the matter personally. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you again in the near future. Sincerely, Cyril Mas General Manager

AccorHotels certified review
Hendry Business - 06/02/2018
« Good as usual »

Good service, clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear our guest, Warmest greetings from Mercure Serpong Alam Sutera.. We would like to thank you for taking the time to share your feedback concerning your recent stay here. We were glad to hear that your stay was lovely and even good with the previous one. Your kind words towards our quality of service is noted and will be shared to our entire team. We sure this will motivate all of us to strive maintain our quality. Look forward for your next visit at our hotel and have a good day! Our best regards, Cyril Mas General Manager

AccorHotels certified review
Adya R. P. Couples - 06/02/2018
« Comfort »

Great experience, a lot of stuff do in the area

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Warmest greetings from Mercure Serpong Alam Sutera... Thank you for taking the time to share your feedback concerning your recent stay with us. We were glad to hear that your stay was great and you have enjoyed our facilities. This review has been shared to all of our staff, we sure this will encourage all of us to maintain our quality of service. Thank you again for staying with us and we look forward for your return in the near future. Have a nice day! Our best regards, Cyril Mas General Manager

AccorHotels certified review
Y. T. Business - 06/02/2018
« Just OK »

At first night, GRO give me non smoking room which a bit disappointed despite partly was my mistake for not checking before room is set for me. Second night, the elevator key not work and key has some issue as its not work in door.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for taking the time to share your feedback concerning your recent stay with us. However, we regret to know that there is misunderstanding between us. And good to hear we could able to change the room immediately as your preference. Thank you again for sharing your feedback and we hope there will be another chance to welcoming you again in the future for more enjoyable experience. Thank you. Our best regards, Cyril Mas General Manager

AccorHotels certified review
Rachael Business - 05/02/2018
« Its good, can be better. »

Overall it was good. There were stains on the bedsheet sometimes. Yoga mats in the gym can be renewed as it is really old. Food can be improved by having more variety and having more taste.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for sharing your comments concerning your previous stay with us. Your positive feedback concerning to our quality of service is appreciated and will be shared accordingly. On the other hands, we have noted your comments on our gym facility and foods which has been shared to our team for improvement. Thank you again for staying with us during your time in Alam Sutera, we hope to see you again. Sincerely yours, Cyril Mas General Manager

AccorHotels certified review
Eric Business - 04/02/2018
« Good »

Excelllent

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Greeting from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking some time to give us a review. We are very delighted to read your comment of your stay at the Mercure Serpong Alam Sutera. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our warmest regards, Cyril MAS General Manager

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