Mercure Bali Legian 4 stars

TripAdvisor rating 4.0/5 1,991 reviews
Mercure Bali Legian
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+ 21 Services
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Room 1

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Hotel extras

  • Deluxe Room with Plunge Pool

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Close to restaurants, bars, shopping, and nightlife

  • Treat your kids to all-day Kids' Menu and Kids' Movie at Kids' Corner with MyKids package

  • Ancak Restaurant & Lounge serving international cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Massage
  • Services for children
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Bali Legian

Jl Legian No 328
Legian Kelod Kuta
Kuta, Bali
80361
bali
indonesia

Tel: +623619386100

Fax: (+62)361/9386200

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    NGURAH RAI At 4km / 2.49 miles

GPS :-8.708029, 115.171947

Our accommodations

Superior King Bed

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Twin Bed

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe King Bed with Balcony

  • Max. number of persons: 3
  • Area: From 35
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Twin Bed with Balcony

  • Max. number of persons: 3
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Family Room with 1 King Size Bed and Children Bunk Bed

  • Max. number of persons: 4
  • Area: From 40

Deluxe King with Plunge Pool

  • Max. number of persons: 3
  • Area: From 65
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Junior Suite, King Bed

  • Max. number of persons: 3
  • Area: From 40
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Executive Suite with Balcony

  • Max. number of persons: 3
  • Area: From 60
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Our restaurants and bars

ANCAK RESTAURANT & LOUNGE

Type of cuisine: International

Located at Lobby level. Leading to the outdoor pool & famous Bali street shopping experience. Our chef proudly provides all-day dining. Chill out with a cold beer & lounge by the pool.

Lunch

11:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR AND WINE

Photo non contractuelle / Strictly non binding

The Lounge Bar is located near the lobby. Choose from our extensive selection of drinks and light snacks, as you enjoy the view of the garden at our lobby.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOLE BAR & LOUNGE

Photo non contractuelle / Strictly non binding

Ideally located in a serene environment. Perfect for private functions, both internal and external groups are welcome. Our FB team & diverse Chef can tailor a function to your budget & taste.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 156

  • Maximum capacity: 170 people

  • Maximum banquet capacity: 88 people

Find out more

Our guest reviews for
Mercure Bali Legian

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

5,614 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,991 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Comfortable stay staff were excellent

Customer review rating 4.5/5

Miriam Z. Families - 10/10/2019 AccorHotels review

We were upgraded to another room which was lovely. But the traffic noise was too much as we had a balcony which faced the reception it was quite noisy. My daughters room was for same she had a window and balcony facing the busy main rd. I’m sorry but l don’t think l will stay there on my next visit to Bali if get a room like that. Some decent sound proofing of the windows would be good. Otherwise your location was great staff were excellent.

Underwhelming

Customer review rating 4.5/5

Robert Families - 09/10/2019 AccorHotels review

For a Mercure I expect better. Booked two rooms, main king suit not ready until nearly 4pm, day wasted. Walls and floors thin, hear everyone’s noises. No ironing board or iron. Fridge ridiculously small and doesn’t make drinks cold. Toilet squirter had to be fixed. Not enough shade offered for upper pool area. Twin room bathroom door wouldn’t lock. King suite shower head loose, wouldn’t tighten. No choice of pillows, only two. Staff were good.

Dear Mr. Robert, Warmest Greeting from Mercure Bali Legian Thank you for taking time to pass on your feedback on your recent visit with us. I am disappointed to see the rating you have given following your recent visit to our hotel. As a team, we always strive our best to provide a genuine and outstanding service. We wish you could share more of your stay details so we could share the concern with the correct department for immediate actions so that such situation does not happened again in the future. Should you wish to share more about your experience, please contact us at gr… We hope we will have another opportunity to serve you in a better way in the future. Sincerely, Melisa Guest Experience Manager gr…

Not a good experience

Customer review rating 4.5/5

Christel Business - 08/10/2019 AccorHotels review

The facility in the bathroom is old, shower is very weak, so many old stain on the toilet, i stayed here for 3 nights and they never refill the shower gel, hair dryer die every 1 minute and come back on after 3 minutes. room is very noisy, you can hear everything from the road. I call about the hair dryer, and they said it will turn off when it's overheated. Really every 1 minute? hair dryer is a product with heat. how can you provide such a system in a 4 stars hotel???

Dear Ms. Christel, Warmest Greeting from Mercure Bali Legian Thank you for taking time to pass on your feedback on your recent visit with us. I am disappointed to see the rating you have given following your recent visit to our hotel. As a team, we always strive our best to provide a genuine and outstanding service. We wish you could share more of your stay details so we could share the concern with the correct department for immediate actions so that such situation does not happened again in the future. Should you wish to share more about your experience, please contact us at gr… We hope we will have another opportunity to serve you in a better way in the future. Sincerely, Melisa Guest Experience Manager gr…

Great service, value for money

TripAdvisor rating 4.0/5

JbH18 Couples - 06/10/2019 TripAdvisor review

This property is in a very central location, the staff were wonderful and the room had everything we needed. The breakfast was delicious with lots of options, providing great value. The hotel has lots of facilities and all were of a very good standard. The property is aging a little but overall, for the price we paid, I could not find fault with the property.

Great resort with satisfying amenities and key location

Customer review rating 4.5/5

Natalie Couples - 05/10/2019 AccorHotels review

The resort was nice and very pleasant. The room was spacious with all the amenities we needed for a comfortable stay. We had a room that was facing the road, so it was a bit noisy at times. But nothing we couldn’t deal with. The balcony was a good size to wind down after a long day of sightseeing. The food was tasty and satisfying. The staff was very helpful, whenever needed

Dear Mrs. W., Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager
Customer review rating 4.5/5

Rachel S. Families - 04/10/2019 AccorHotels review

We love the Mercure Legian, BUT the hotel is really in need of an update around the upper pool area and the guest rooms themselves. The pool area is looking tired. The decking and seating needs to be stained. The outer pool is also needed painting.

Dear Mrs. S., Thank you for completing our questionnaires. We appreciate the time you have spent on providing feedback from your recent stay with us. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Thank you for sharing your concern about the hotel condition. Management team has been aware about this condition and we are on progress with the update. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Perfect

Customer review rating 4.5/5

Shari Families - 04/10/2019 AccorHotels review

The staff where so friendly the hotel was clean

Dear Mrs. Shari, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

A wonderful stay in a central location.

Customer review rating 4.5/5

Maia Solo - 04/10/2019 AccorHotels review

Very positive. Staff were very friendly, room was cleaned well each day. Food was yummy, though some additional gluten free breakfast options would have been appreciated. Only issue I had was that the bedside lights weren’t very bright, which made it difficult for me to read my book at nighttime. Overall though, I thoroughly enjoyed my stay :)

Dear Mrs. Maia, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. We do apologize for inconvenience caused by the light on the bedside. Our Maintenance Team would be so happy to come and check if only we knew this feedback earlier. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Brilliant hotel, very noisy room

Customer review rating 4.5/5

Kimberley Couples - 03/10/2019 AccorHotels review

Hotel was beautiful, staff are very friendly and food was great! Only downfall was that our room was quite noisy from the street traffic.

Dear Mrs. Kimberley, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. We do apologize for inconvenience caused by the noise from the traffic. Located in the middle of busy area made noise unavoidable, however, we prepare some rooms in certain zone that light sleeper guest could sleep well. Our reception would be so happy to arrange that you for you if only we receive the request earlier. We do hope for next stay, you could experience this room. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Friendly helpful staff

Customer review rating 4.5/5

Peter W. Couples - 02/10/2019 AccorHotels review

Great staff, relaxing resort, good breakfast, good meals, great room with balcony, bed was a little hard for us, close to other amenities, will certainly stay there again for sure

Dear Mr. Peter, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager
Customer review rating 4.5/5

Peter W. Couples - 02/10/2019 AccorHotels review

Friendly staff, great staff at breakfast time, good amenities across the resort, wifi great, great food, good restaurant food and drinks, good pools, great room with balcony, bed was a little for me, close to other amenities, great spa service, will stay again for sure

Dear Mr. Peter, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager
Customer review rating 4.5/5

Jemmi J. Solo - 02/10/2019 AccorHotels review

nice

Dear Mr. Jemmi, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Comfortable stay and great location

TripAdvisor rating 4.0/5

Sanjay V Friends getaway - 02/10/2019 TripAdvisor review

Excellent service and location. My loyalty to the brand was recognized and rewarded by upgrades. Staff was always helpful and accommodating to many of my requests.I will certainly choose the hotel again.

Dear Sanjay V, Warmest Greeting from Mercure Bali Legian Thank you for sharing your great experience with us through TripAdvisor page. We are happy to hear such positive feedback and we are very grateful for your review of our property. I am delighted to hear that you enjoyed our great service extended by our professional staff. We look forward to welcome you back, once again, to Mercure Bali Legian in the near future. Thank you for allowing us to turn your moments into memories. Best Regards, Melisa Guest Experience Manager gr@mercurebalilegian.com

Comfortable and cozy stay in Bali

Customer review rating 4.5/5

Sanjay V. Friends - 01/10/2019 AccorHotels review

Nice location and attentive staff. Loyalty recognized and rewarded. The front desk was very efficient and helpful. Reservation desk was supportive when one of my card was declined

Dear Ms. V., Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

awesome, I will come back next year for the third time.

Customer review rating 4.5/5

Steven C. Couples - 30/09/2019 AccorHotels review

This is the second year in a row that I have stayed Mercure Bali Legian, both times I have been impressed with my stay, I felt completely comfortable and at ease, The staff always smiled and made me feel special and important.

Dear Mr. c., Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Fabulous private stay

Customer review rating 4.5/5

Carrie Couples - 29/09/2019 AccorHotels review

Private pool was great. Fabulous facilities and staff!

Dear Ms. M., Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Great family holiday!

Customer review rating 4.5/5

Britt E. Families - 29/09/2019 AccorHotels review

We had a fantastic stay at the Mercure Legian. Location was perfect...money changer, supermarket and laundry across the road and great restaurants and shopping all within walking distance. Kids loved both of the pools and swam everyday. Staff were always friendly and helpful. Would definitely stay again and recommend to others.

Dear Mrs. D., Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Very enjoyable experience

Customer review rating 4.5/5

Zac Friends - 29/09/2019 AccorHotels review

Great experience with friendly and attentive staff ready to help

Dear Mr. Zachary, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

great hotel

TripAdvisor rating 4.0/5

trudi124 Couples - 28/09/2019 TripAdvisor review

great location in central legian. 5-10 minute walk to beach close to shops & restaurants. rooms are large and clean. Great breakfast - lots of choice for everyone. All staff were friendly & helpful. nice pool.

Dear trudi124, Warmest Greeting from Mercure Bali Legian Thank you for sharing your great experience with us through TripAdvisor page. We are happy to hear such positive feedback and we are very grateful for your review of our property. I am delighted to hear that you enjoyed our great service extended by our professional staff. We look forward to welcome you back, once again, to Mercure Bali Legian in the near future. Thank you for allowing us to turn your moments into memories. Best Regards, Melisa Guest Experience Manager gr@mercurebalilegian.com

Average

TripAdvisor rating 4.0/5

nja13411 Friends getaway - 28/09/2019 TripAdvisor review

The main disappointments for us was the room smell, the bathroom had no room to put your toiletries, no door for toilet. The buffet breakfast was very disappointing, very small spread for the size and number of people staying at hotel. Great location, friendly staff.

Dear nja13411, Needless to say, I was most concerned to learn that we failed to live up to your expectations on your recent visit to Mercure Bali Legian for which I apologize most sincerely. Please accept my assurance that I have discussed your comments you have raised with our management team, as I was most disappointed that we failed to extend the high standards of service and professional courtesy expected by our guests. All your comments are essential for us to improve and we hope we can have another opportunity to welcome you at our property. Once again, I appreciate your review and look forward to welcoming you back to Mercure Bali Legian in near future. Best Regards, Melisa Guest Experience Manager gr@mercurebalilegian.com
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