Hotel - Mercure Bali Legian
Mercure Hotel Mercure Hotel

Mercure Bali Legian

4.0/5 1,716 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 7 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Nyepi/Silent Day, 7 March 2019. Check-in/-out is unavailable and the airport will be closed. Bali hotels will offer minimal activities and lighting. Normal activity will resume at 6am on 8 March 2019.

Hotel location

Our rooms

  • 321 rooms
  • 321 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 17 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 4,859 reviews

Our guest reviews for Mercure Bali Legian

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,716 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Mia W. Families - 17/01/2019 AccorHotels certified review

excellent staff so friendly and professional service was superior if I had one reccomendation to make it would be to make rooms a bit more sound proof as the echo from the corriders can be quite loud

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Mia, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Alissa S. Families - 17/01/2019 AccorHotels certified review
« Great »

Very friendly...and accommodating

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Alissa, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Matthew B. Couples - 15/01/2019 AccorHotels certified review
« Relaxing »

Everything was very easygoing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Josie, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Natasha P. Couples - 14/01/2019 AccorHotels certified review

Was great except we had a joining door to another room.. Which made it not sound proof and we could hear every thing other people were doing in their room was disappointed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Natasha, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the feedback. We are glad to know that your previous stay was a great one. We do apologize for inconvenience caused by the the noise from the next door. Your feedback well delivered to the management for future improvement. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Brendan P. Couples - 14/01/2019 AccorHotels certified review
« Great value for money hotel »

All was good with they stay other then the AC in our room was not very cold, it was very hot in the room. Everything else was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Brendan, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Lauren Couples - 14/01/2019 AccorHotels certified review

The say was good but I surgest new pillows as I woke up with a sore neck every morning. Also maybe a look at the brakefast buffa how you could improve it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Lauren, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Thank you for your feedback regarding the pillow and breakfast buffet. We will deliver your feedback to department concern. We do apologize for inconvenience caused. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Family - 14/01/2019 TripAdvisor review
« Awesome stay, great hotel! »

We loved our stay! Great location, facilities, food, staff. My daughters 18th birthday was celebrated by a cake from the hotel at breakfast and a special surprise from the spa staff. The spa staff were amazing. We loved everything about the hotel and would highly recommend staying there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 564annettet, Warmest Greeting from Mercure Bali Legian I am so excited when reading your nice review regarding your stay experience in our lovely hotel. It's always rewarding to hear your good experience and it is such an honor for us to have you in our hotel. We are glad to know that you have a great stay with us and that the products, services as well as facilities provided were up to your expectations. Thank you so much for the praise, we are delighted to hear it and this is the greatest reward for the entire team. I will share your compliments with the entire team who will be thrilled to hear them. We are glad that our team member gave you such a good impression and had a good impact in your overall experience. Once again thank you for sharing your experience, we look forward to welcome you back on your next visit to Bali. Do not hesitate to send me an email if you would like to come back in the future. We will more than happy to have you back at our lovely hotel. Yours sincerely, Melisa Guest Experience Manager gr@mercurebalilegian.com

Gen L. Couples - 13/01/2019 AccorHotels certified review
« Great stay. Room service food, not so good apart from Breakfast. »

Great room, it was lovely and clean. Room service with the exeption of breakfast was not good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Geneveive, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

DaliBahlia Family - 13/01/2019 TripAdvisor review
« Central location in Legian »

A 4 day trip to Bali with my daughter and grand-daughter. Stayed at Mercure Legian for the first time and loved it. The location was great - central to Legian but within the hotel it was quiet and relaxing, away from the hustle and bustle. Rooms were great. Staff are amazingly helpful and friendly. Will definately stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DaliBahlia, Warmest Greeting from Mercure Bali Legian I am so excited when reading your nice review regarding your stay experience in our lovely hotel. It's always rewarding to hear your good experience and it is such an honor for us to have you in our hotel. We are glad to know that you have a great stay with us and that the products, services as well as facilities provided were up to your expectations. Thank you so much for the praise, we are delighted to hear it and this is the greatest reward for the entire team. I will share your compliments with the entire team who will be thrilled to hear them. We are glad that our team member gave you such a good impression and had a good impact in your overall experience. Once again thank you for sharing your experience, we look forward to welcome you back on your next visit to Bali. Do not hesitate to send me an email if you would like to come back in the future. We will more than happy to have you back at our lovely hotel. Yours sincerely, Melisa Guest Experience Manager gr@mercurebalilegian.com

Anonymous Families - 12/01/2019 AccorHotels certified review

Thoroughly enjoyed my stay with you. We had family group of 12 and couldn’t fault our time at your hotel. Staff and service was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Smith, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Kahlia Friends - 10/01/2019 AccorHotels certified review
« Great! »

Couldn’t fault the place, our stay was fantastic and all the staff went out of their way to make us feel at home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Kahlia, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Peter E Friends getaway - 10/01/2019 TripAdvisor review
« Great Hotel & Excellent Service »

Highly recommend this hotel. A couple of small initial issues were dealt with very quickly and to our extreme satisfaction!!! All staff were professional, switched on and understanding of guest needs. The rooms and the site are well maintained. Good value and high quality across the board here. Highly recommend,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter E, Warmest Greeting from Mercure Bali Legian I am so excited when reading your nice review regarding your stay experience in our lovely hotel. It's always rewarding to hear your good experience and it is such an honor for us to have you in our hotel. We are glad to know that you have a great stay with us and that the products, services as well as facilities provided were up to your expectations. Thank you so much for the praise, we are delighted to hear it and this is the greatest reward for the entire team. I will share your compliments with the entire team who will be thrilled to hear them. We are glad that our team member gave you such a good impression and had a good impact in your overall experience. Once again thank you for sharing your experience, we look forward to welcome you back on your next visit to Bali. Yours sincerely, Melisa Guest Experience Manager gr@mercurebalilegian.com

Janice L. Friends - 09/01/2019 AccorHotels certified review
« Everything was fantasic »

This is the second time at Mercure Legian and I will be returning next year. Friendly helpful staff and lovely resort.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Janice, Thank you for completing our questionnaires. Thank you for being our loyal repeater. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Ray J. Solo - 09/01/2019 AccorHotels certified review
« my favourite hotel when in bali »

I have now stayed at mercure legian several times and think it is absolutely great. my favourite room is the deluxe with plunge pool. the service at the hotel is great and in particular Melisa Sanchiagoh takes very good care of me. I write reviews on trip advisor and recommend the hotel to anyone going to bali. I will be back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. j., Thank you for completing our questionnaires. Thank you for being our loyal repeater. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Prateek K. Families - 09/01/2019 AccorHotels certified review
« Fabulous »

The hotel was at a very good location. The Rooms were of perfect size and very clean. Breakfast was excellent. Toiletries require improvement. The Shampoo and the Body Wash were almost without perfume and hence it was not a very refreshing experience while using them. Overall staff was very pleasant. Had a great experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Prateek, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Dena A. Families - 08/01/2019 AccorHotels certified review

Very good only criticism is that you need to be able to take cash for payment if credit card not available

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Dena, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. We are able to receive cash in Rupiah if guest doesn't want to use credit card and thank you for sharing your concern regarding the pillow. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Sean F. Couples - 08/01/2019 AccorHotels certified review
« Great location »

Hotel is in a good location and staff were friendly. Fridge was pretty much non-functional, however this was a minor inconvenience. I didn't report this to the hotel staff. Whilst the hotel did have a balcony it overlooked the back of the hotel so wasn't really of any use, however i guess not all balconies can be in the best spot! I think also it would have been useful if there was more cupboard space for clothes, drawers or something similar. An iron would also have been useful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sean, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. Thank you for sharing your concern regarding the fridge, more space at cupboard & iron in the room. We will definitely share your feedback to management for further follow up. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Sharon J. Families - 08/01/2019 AccorHotels certified review
« Fantastic »

Great room service great facility great people

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Sharon, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Amy Friends - 07/01/2019 AccorHotels certified review
« A lovely stay with very friendly staff »

A lovely stay with very friendly staff, willing to help and accommodate wherever possible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Amy, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Liz B. Families - 07/01/2019 AccorHotels certified review

It was okay but disappointing about the pool on level 4 with missing tiles . Need to have more lights on level 4 and bring it alive. The room was good that we had just annoyed no coffee or tea facilities in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Stephanie, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We do apologize for inconvenience caused by the missing tiles at pool on the 4th floor and smelly bathroom. We have instructed our Chief Engineering to take further action. Following up your feedback regarding the tea & coffee maker, we provide it next to the wardrobe with tea and coffee in sachet, 2 glasses and a kettle. Once again we deeply apologize for inconvenience and we do hope you will not alter your trust to Mercure Bali Legian, we do hope to look your forward to welcoming you back in the future. Best Regards, Melisa Guest Experience Manager

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