Hotel - Mercure Bali Legian
Mercure Hotel Mercure Hotel

Mercure Bali Legian

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4.0/5 1,474 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 321 rooms
  • 321 non-smoking rooms
  • 17 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Crib on request
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 4,199 reviews

Our guest reviews for Mercure Bali Legian

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,474 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
TripAdvisor review
Solo travel - 23/05/2018
« go for the executive rooms and avoid the pretend taxi drivers and Buffalo tours »

I made reservations one for two separate stays in May 2018 the first stay in May the room was not clean and was very dark I tried to change my second stay later in May and was upgraded to a much brighter executive room and the staff were very accommodating giving me a late checkout. I was ripped off by the buffalo tours in reception the driver tried to ask me for additional money for the toll and parking I was supposed to be joining the group to see a show and have dinner but I ended up doing both sitting on my own. Buffalo Tours work with pretend taxi drivers who wear simular colours to hotel staff and hang around in the lobby pestering you to get a lift with them area but ask security to get you a blue bird cab they are metered and you will pay a lot less the service of the staff that actually work at Mercure legian were very helpful

TripAdvisor review
Couples - 19/05/2018
« Great Hotel and Staff »

Service and Staff were great! The only thing we didn’t enjoy was the mould smell in our room and obvious water leak that had caused it. Staff offered us a different room but we preferred the location of our first room so they deep cleaned the room and used an air purifier which helped. Very responsive staff, decent food and nice rooms and relaxing pool areas.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 955scott, Warmest Greeting from Mercure Bali Legian Thank you for taking your valuable time to share about your recent experience at Mercure Bali Legian. I am pleased to know from your score that you had a good stay with us. Whilst I am very happy reading your positive score regarding our service and staff, I would also like to take this opportunity to apologize for any inconvenience that might occurred during your stay with us, especially with smell in the room. However, our Chief Engineering still working to fix this issue. We thank you for every guest who bring this into our attention. It is our hope that this experience does not deter you from visiting us again in the near future. Thank you for sharing your experience and we look forward to welcome you back sometime soon. Kind Regards, Melisa Guest Experience Manager gr@mercurebalilegian.com

AccorHotels certified review
Ben H. Couples - 16/05/2018
« Great staff and loved the location.. so convenient! »

Stayed on 4th floor in superior room (no balcony). Rooms clean to the standard Mecure is reknown for, bed so very comfortable and shower was amazing! Linen however let it down, a dirty grey colour and extremely stained. Only 2 pillows on bed so when we requested another 2 found they were also grey extremly stained! Staff, however were amazingly professional, attentive and friendly. Pool on 4th floor was cloudy, so not cleaned well, so we did not feel comfortable swimming in it. Breakfast was not great value either. Very little to choose from ( Western) and no decafe coffee for $15 AUD each. Spa extremly expensive so chose to use street spa. Housekeeping staff extremley loud and we were awoken each morning by the noise they made cleaning other rooms, making the "do not disturb" signs pointless. Despite this we did enjoy our stay for the most part just expected a little more from Mecure. In retrospect we should have booked a balcony room as these looked more comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Benjamin, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. We do apologize for inconvenience caused by the grey linen in the room and the way of our room attendant's act to wake you up in the morning, our Executive Housekeeper will take further action for sure. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

AccorHotels certified review
Josephine B. Couples - 16/05/2018
« More than what I expected it to be. »

From the first day till the last day we were treated with the highest regards. Warm smiles and very obliging staff. Our room was exactly what we had requested, although 2 best friends on holidays were given a king bed. It was quickly rectified. Only negative was the temperature of room fridge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Josephine, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

AccorHotels certified review
Megan Couples - 16/05/2018
« best brekky! »

best breakfast we had in bali. clean room. comfortable bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Megan, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

TripAdvisor review
taniar645 Couples - 16/05/2018
« Great hotel. Great location »

We have stayed at this hotel 3 times now and already booked our next visit. The hotel is only a couple of years old therefore in good condition. It is conveniently located for shopping and a short walk to the beach for sunset drinks. The staff are very friendly and more than happy to assist. I don’t know how they have the knack of remembering guests names.

Our hotel has responded to the review
Our hotel has responded to the review

Dear taniar645, Warmest Greeting from Mercure Bali Legian I am so excited when reading your beautiful review regarding your stay experience in our lovely hotel. It's always rewarding to hear your good experience and it is such an honor for us to have you in our hotel. We are glad to know that you have a great stay with us and that the products, services as well as facilities provided were up to your expectations. Thank you so much for the praise, we are delighted to hear it and this is the greatest reward for the entire team. I will share your compliments with the entire team who will be thrilled to hear them. We are glad that our team member gave you such a good impression and had a good impact in your overall experience. Your kind words will motivate them in displaying this great service focus. Once again thank you for sharing your experience, we look forward to welcome you back on your next visit to Bali. Yours sincerely, Melisa Guest Experience Manager gr@mercurebalilegian.com

AccorHotels certified review
Anonymous Solo - 15/05/2018

Enjoyed the room and hotel facilities. Staff were friendly, professional and attentive. Fantastic location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Soroya, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

AccorHotels certified review
Palumbo Families - 14/05/2018

Rooms could have been cleaner , dirty walls, broken plaster,bathrooms a little dirty ! And the rooms were getting later and later ever day being cleaned !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Isabella, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We do apologize for inconvenience that you encountered during your stay with us. We already share your feedback regarding to our Executive Housekeeper for further action regarding the cleanliness. We thank you to bring this into our attention. It is such an honor for us to have you as our valuable guests to always make you feel like home. We do hope this experience will not alter your trust to Mercure Bali Legian and will stay again in our hotel in near future. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

AccorHotels certified review
Karlo J. Friends - 14/05/2018
« Friendly and helpful staff »

Absolutely fantastic, nice and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Karlo, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

AccorHotels certified review
Tangkas Business - 13/05/2018
« ok »

i think the security wasn't needed to search in my bag when I left the hotel, because I have paid the bail n the personality of the security was complicated

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Tangkas, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the feedback. We do apologize for any inconvenience you feel. Following up your experience with our security team, they do the checking process for safety reason. However, we do apologize if this process makes you feel uncomfortable. Once again we deeply apologize and look forward to see you again in near future. Best Regards, Melisa Guest Experience Manager

AccorHotels certified review
Julie J. Families - 13/05/2018
« Great family holiday »

We couldn’t fault the hotel or staff, everything was great our room was clean, we had adjoining rooms with the kids. The pools were great, the food was well priced The hotel is close to everything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Julie, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

AccorHotels certified review
Anne M. Friends - 11/05/2018
« Awesome!!! »

I love your breakfast buffet!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Anne, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

AccorHotels certified review
Kimberley Friends - 09/05/2018

The staff were fantastic. The location was great and very central. The only issue I had was the room smelt a bit musty/mouldy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Kimberley, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. We do apologize for inconvenience caused by the smell in the room. Our Chief Engineering still on progress to fix this in order to avoid the same problem in the future. Thank you for bring this to our attention. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

AccorHotels certified review
Anonymous Couples - 08/05/2018
« We loved the service and the amount of help we received was amazing »

We had an amazing time going in three trips which we organised though the tour guides in the hotel. The food was amazing and the service was very polite and want to help with anything to make your stay worth while.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Rachel, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

AccorHotels certified review
Glynis J. Families - 08/05/2018
« Awesome »

It was very relaxing and all the staff were very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Glynis, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

AccorHotels certified review
Marjan P. B. Couples - 07/05/2018
« very good value, exceptional cleanliness, and a fantastic breakfast »

Having had a bad experience with Novotel in Lisbon, we were surprised at how clean and pleasant your hotel was. The staff were friendly and the rooms clean. I was impressed with the standard set.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Marjan, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

AccorHotels certified review
Sharon Couples - 06/05/2018
« Good Value »

Good rooms, great value for money and central location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Sharon, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

AccorHotels certified review
Daniel W. Friends - 06/05/2018
« Good stay »

Very nice hotel, very good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Daniel, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

AccorHotels certified review
Mohd A. A. B. Couples - 04/05/2018
« satisfying »

my stay was very satisfying. hotel staff was very friendly & helpful in accomodating my needs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Armane, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

AccorHotels certified review
Kelly S. Couples - 04/05/2018
« Fantastic, the hotel, staff, food everything was perfect will come back for sure and recommend »

Wonderful!!! Magical!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Kelly, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

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