Hotel - Aparthotel Adagio Access Marseille Saint Charles
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Adagio access Hotel

Aparthotel Adagio Access Marseille Saint Charles

23 rue Honnorat 
13003  MARSEILLE
FRANCE

331 reviews
TripAdvisor Rating Based on 331 reviews
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Check-in from 15h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 8  EUR
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 8  EUR
  • 100% non-smoking hotel
  • Air Conditioning
  • MARSEILLE MARIGNANE

Business services

  • Copy/print service available
See all services

Our apartments

  • 127 apartments
  • 100% non-smoking hotel
  • 13 apartments for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer at reception
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our apartments fittings

Our guest reviews for Aparthotel Adagio Access Marseille Saint Charles

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 331 reviews
TripAdvisor review
OKomon Family - 18/10/2016
« Reasonable aparthotel with good location but not good on surrounding »

The room is fine for 4 of us with 1 dbl bed and 2 sofa bed. The floor is very dirty if you do not wear shoes inside the room you will find your feet is fully black and they do not give free samdal. The small kitchen is fine for us can cook a small meal but you need to clean everything yourselves and we are unlucky that the guest using them before us not clean them well. It locate very near train statoon but not easy to access and convenient for car. The surrounding in the hotel area is look unsafely due to a lot of unfriendly people. From hotel can walk to tourist area and also take subway too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Okomon, Thank you for asking the time to share your comment about your rencent stay in Adagio Access Marseille Saint Charles. I am very sorry that you did not enjoyed your stay with us on this occasion, I will pass on your comments to the rest of the team. I hope we will have the pleasure to welcome you back soon. Best Regards,

TripAdvisor review
chimpers3AQ Family - 04/09/2016
« convenient »

hotel is conveniently situated by train station and bus stops. Family went to the beach by regular city bus. Reception clerk was helpful and provided key to underground car park (9 euro fee per night).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Aparthotel Adagio Access Marseille Saint Charles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

TripAdvisor review
Family - 03/07/2016
« A little disappointing... »

Whilst the apartments are situated close to the train station for those who may require access, it is still quite a walk to the Vieux Port and anything of real interest. This may not be a problem if you are quite mobile but as a family with young children it was a hindrance each day. Whilst we were aware of the apartment's cleaning policies prior to booking I am still at a loss to understand why cleaning is free if you stay 1 to 3 nights but there is a charge if you request it for more than 4 nights. On top of this you are responsible for removing your own rubbish. I felt like we were at a hostel!! The staff on arrival were extremely friendly and went above and beyond to assist us to our room. There are quite a few power saving initiatives within the hotel which is great (I'm all for saving the environment) but it shouldn't impact on safety and comfort of guests. The hallway sensors didn't always work so when you step out of the lift you are in a pitch black corridor and expected to find your way to your room if the sensors do not trigger the light. The cleanliness of the room wasn't up to scratch. Underneath our sofa bed was all sorts of left over refuse that had clearly been there for a while and made us think about how throughly the rest of the apartment had or hadn't been cleaned. The sofa bed was also really uncomfortable and was creaky every time you wanted to roll over in bed. The kitchen sink did not drain well at all so was difficult to clean our dishes. Additional bin liners were not provided which is frustrating when they don't provide someone to clean your room and you are expected to remove your rubbish. It was extremely disappointing to find that a toaster was not part of the kitchen supplies and that your breakfast options were so basic and bland. The toaster provided in your breakfast room is extremely dangerous as it requires people to use tongs and knives to remove their toast once cooked. A major health and safety issue!!

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your comment on our Aparthotel. Regarding the rates and cleaning policies, It's part of our goals to make you feel independant like home so we do not provide the same services as an Accor hotels. Our apologies about the quality of the cleaning and the equipment in the breakfast lounge, we will refers it in our staff meeting. Thank you again for your nice feed back about our staff friendlyness which is a big part of staying in Adagio. Best regards

TripAdvisor review
Anonymous Couples - 18/01/2016
« Good location for those travelling by train »

Very close to trains station. Good attention from the staff but: - kitchen very poor and with basic accessories; - very small room - check out too early - 11h00. Not permitted to stay a mere one hour more

Our hotel has responded to the review
Our hotel has responded to the review

Dear Customer, Thank you for taking the time to send us your comments. First of all, I would like to apologise for the inconvenience you experienced during your stay. We attach a great deal of importance to correcting any errors that occur, with a view to enhancing our quality standards and customer satisfaction levels, and your remarks regarding kitchen very poor and with basic accessories; - very small room - check out too early - 11h00. Not permitted to stay a mere one hour have therefore been duly noted. We shall make every effort to remedy these problems and ensure that your next stay with us proceeds smoothly. Kind regards,

TripAdvisor review
Jorge R Couples - 04/06/2014
« Passing by... »

The staff was not friendly and looked tired and demotivated. The room-- studio, looked very bare. It was the smallest TV I have ever seen in a huge white wall.The location, next to the train station in Marseille is central-- you can walk to the centre of town-- gave me the feeling that it is not safe at all after dark. There is no wifi in the room, but cable internet was very quick.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Customer, Thank you for your comments. We were extremely sorry to learn that you were disappointed with the quality of our establishment, and in particular with the small TV. Please accept our sincere apologies. Indeed, we are installing wifi for a deployment end of July also we will receive a new largest TV We would like to assure you that the necessary measures have been taken with manager in order to improve the quality of the service we provide. We hope to have the pleasure of seeing you again at the Adagio Marseille St Charles. Best regards,

TripAdvisor review
SteveDevanny Couples - 25/11/2013
« Stay in Marseille »

The apartment was well laid out, clean and very welcoming. The staff were very friendly and efficient. It was a pity that the establishment didn't offer a wider range of food/drinks and snacks, as the surrounding area was not the kind of area where you would necessary want to find yourself out and about in at night. The secure, off-street parking facility was excellent.

TripAdvisor review
hamzaouielmehdi Business - 04/07/2013
« comments »

- The hotel is situated near the main train station of Marseille. The rooms are well isolated from noise. It is also no far away from the most interesting areas: Vieux Port, Canbière, Opera,… - Some aspects related to household to be improvement.

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