Hotel - Mercure Maidstone Great Danes Hotel
Mercure Hotel Mercure Hotel

Mercure Maidstone Great Danes Hotel

3.5/5 1,306 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 15  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Beauty salon (Paying)
    • Hairdressing salon (Paying)
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Outdoor tennis court
  • Croquet

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS
  • Snack & beverage machine

Business services

  • 14 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 126 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 16 family rooms
  • 6 connecting rooms
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Trouser press in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Telephone
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 3,880 reviews

Our guest reviews for Mercure Maidstone Great Danes Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,306 reviews
Couples - 14/01/2019 TripAdvisor review
« Excellent! »

We stayed with our golden retriever for one night on the way back to France from the north east of UK.Perfect location for an early morning tunnel booking. The staff were very friendly and welcoming, the room was spacious, clean and with a huge very comfortable bed. Our dog had lots of space to run in the grounds and also a lounge area where we could eat with her. The food was superb and very reasonable.

Janet B. Families - 13/01/2019 AccorHotels certified review
« Perfect in every way! »

We arrived with a large dog, a golden retriever! nothing was too much trouble, the room was excellent, the food was superb, the dog was no problem, huge grounds to walk her in and an area of the lounge we could have a drink and eat with the dog. Will definitely be staying here on all our trips to the UK usually four or five times a year. Thank you for making our journey from the south west of France to the north east of UK bearable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janet, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Gilly B. Couples - 13/01/2019 AccorHotels certified review
« Relaxing lovely friendly staff and good food »

Beautiful room great facilities good that the jacuzzi is working. The staff especially uoung lady at reception and sue and debbie in restaurant were very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gillian, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Georgia S. Couples - 12/01/2019 AccorHotels certified review
« Stressful & Embarrassing. »

Back in November we received an email to say that the payment had been taken from my account but will be returned to due a processing error. I called the number on the email and was transferred through to call center who informed me that my payment had been cancelled, feeling that this was extremely odd i emailed your hotel direct. I emailed yourselves to see if the payment had gone through and was informed via email that the room had been paid for and the booking was confirmed. In the same email change I asked to see if we could book for additional night and was informed that there were no family room available and we would need to change room. However on your website there was family rooms available and i could it cheaper booking through the website than via you direct as I am a privilege club member. Upon arrival to the hotel we were informed that we needed to pay for our room and no payment was ever made, this was a shock to us as in previous emails the booking had been confirmed and had we had been told it had been paid for. This was extremely embarrassing as there were other guests at reception, who could hear what was being said. Due to the fact we had been told it was paid for we did not expect the extra cost, luckily we had a credit card on us to pay the remaining fee, however the embarrassment continued as the receptionist struggled to process two different cards, which kept getting declined for no reason. Finally she managed by putting all this through manually after a number of attempts once again this was all very unnecessary stress. We have stayed with yourselves numerous times over the years and have never had any issues with your hotel but due to the pure embarrassment and stress we endured we feel like we can not return. I have also emailed you regarding this issue and had no response.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Georgia, I am sorry your stay at the Mercure Maidstone did not meet your expectations. Let me assure you, your complaints have been heard, I took them seriously, I am and will continue acting on them, I’ve pass on your comments to the relevant department to act on them rapidly. Should you have more observation concerning the above, please do not hesitate to contact me on my email address op… or send me your contact details and will make my priority to contact you directly. Thank you again for your feedback. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Abbie Friends - 12/01/2019 AccorHotels certified review
« Fab spa break for friends 30th birthday »

Couldnt fault the hotel in any way, I had mentioned we were staying for friends 30th, once we got to the room we found balloons and banners up with chocolates thought this was a really lovely touch, dinner was great and breakfast too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abbie, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

B. Families - 11/01/2019 AccorHotels certified review
« Another great stay as usual »

Stayed again for 2 nights with my husband and 3 children. I had a bit of a problem booking over the phone through Accor hotels but apart from that was a great stay. We stay all the time and the children love it. Great food again in the restaurant. Lovely seeing the peacocks roaming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear McBride, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Susan P. Families - 09/01/2019 AccorHotels certified review
« Great entertainment on new year's eve, good food and fantastic staff. Ensuite bathroom poor standard. »

The rooms although a good size were lacking in good lighting for makeup and no extractor in the very small bathroom where the shower on the bath was very poor standard. The food for breakfast was not very hot but the staff worked really well together getting tables cleared where required and they were all very helpful and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Mrs B. S. Families - 09/01/2019 AccorHotels certified review
« Everything satisfactory....great! »

My family and myself enjoyed our stay with you over Christmas very much. The staff were helpful and the rooms were good. Thank you for making our short holiday enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Betty, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Jack M. Couples - 08/01/2019 AccorHotels certified review
« Poor sleep »

You had a function on the Sat night and guests were up and down the corridor jumping from room to room shouting at the top of their voices from 1 - 2.30 am. We had an early channel crossing then a 6 hour drive ahead. Overall a very disappointing stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, TI am sorry your stay at the Mercure Maidstone did not meet your expectations, please let me know what I could do better to gain back your trust. I cannot apologize enough for the unfortunate experience you had with us. As the Operations Manager it is my duty to look after our customers, and I will be very happy to discuss about it further with you. You can write to my email address op… or send me your contact details and will make my priority to contact you directly. Yours sincerely, Keelan Harris Operations Manager Mercure Maidstone

Annette W. Friends - 08/01/2019 AccorHotels certified review
« Overall acceptable New Year's Eve overnight stay. »

It was pleasant but not exceptional for the price. Our room was fine but our table for the evening gala ball was at the back of the room where the waiters had problems serving. The food was not up to the usual standard and the same main course as in previous years (beef). The band were good though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annette, Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Paul Couples - 08/01/2019 AccorHotels certified review
« Room dated. No hair dryer. Shower ok but cramped. »

Overall it was ok but I expected more for the money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Anonymous Families - 08/01/2019 AccorHotels certified review
« It could have been a lot nice that it was »

When I booked online, under special requirements I mentioned that we were staying as it was my Wife's birthday so anything the hotel could do to make her stay more enjoyable would be appreciated. Unfortunately her birthday wasn't even acknowledged. Usually when we stay a Hilton or a Q Hotels on my Wife's birthday she has received a card in the room on arrival, or a slice of cake with 'happy birthday' written on the place or even a bottle of wine. Something along those lines. So for it to not be acknowledged by Great Danes hotel was dissapoining. One of the main reasons for booking this hotel was the pool and spa facilities so again we were left very dissapointed when we found out the steam room was not in use. We were given room 2000 and on arrival no lights were working so we had to call for assistance. I assume a fuse must have blown as they were back on within around 20 mins. There was a big crack in the sink and the room had the noisiest floorboards in anywhere I've ever stayed!. Something else we didn't realise until it was too late as my 3 year old daughter was asleep when we realised was that one of the radiators didn't work. If my daughter was not already asleep I would have asked maintainence to look at it. Our room appeared to be above a communal area or maybe a hall as all we could hear until around Midnight was loud music and swearing from other guests. We booked dinner with reception on arrival (the £18 for £22 offer), I asked how much the children's menu was and I was told my daughters would eat free due to their age however at the end of the meal I received a bill for £14 for 2 kids meals. This was taken off after I explained but it was still rather embarrassing and could have been avoided. The breakfast and dinner that we ordered were excellent and all staff were very friendly but unfortunately we did feel let down but what I've highlighted above, especially as it was a special occasion.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin, I am sorry your stay at the Mercure Maidstone did not meet your expectations, please let me know what I could do better to gain back your trust. I cannot apologize enough for the unfortunate experience you had with us. As the Operations Manager it is my duty to look after our customers, and I will be very happy to discuss about it further with you. You can write to my email address op… or send me your contact details and will make my priority to contact you directly. Yours sincerely, Keelan Harris Operations Manager Mercure Maidstone

Steve&shirl Couples - 07/01/2019 AccorHotels certified review
« Dirty »

The spa was a massive let down , the pool was cold & didn’t look the cleanest either ..floor in the changing rooms were really dirty and grimey the lockers were broken and look like they been there since the 1800’s , saying that all the staff were really friendly and polite ..the restaurant was nice looking, clean and modern but prices of drinks and food were ridiculous ..room looked ok but cleanliness wasn’t that great loads of dust and hairs on the sides and in the bathroom in the sink and on the toilet and In the bath . The place has loads of potential just needs to be cleaner and updated in certain areas .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen, I am sorry your stay at the Mercure Maidstone did not meet your expectations, please let me know what I could do better to gain back your trust. I cannot apologize enough for the unfortunate experience you had with us. As the Operations Manager it is my duty to look after our customers, and I will be very happy to discuss about it further with you. You can write to my email address op… or send me your contact details and will make my priority to contact you directly. Yours sincerely, Keelan Harris Operations Manager Mercure Maidstone

Kathy T. Friends - 06/01/2019 AccorHotels certified review
« Good but need a couple of improvements »

Good stay but main course of beef was not good this year and a change of main course and dessert is needed . We always book a massage but the treatment rooms need updating beds need replacing . Staff and cleanliness is 1st class

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathy, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Blé Business - 06/01/2019 AccorHotels certified review
« Just right! »

It was just right for my family and I. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Blessing, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Sharon Couples - 05/01/2019 AccorHotels certified review
« Relaxing night away »

Lovely hotel in lovely grounds. Comfy bed.... dinner on the night we stayed (28th Dec) was a buffet... plenty to choose from. Great breakfast in the morning. Found a little pub close by called the Windmill... it's worth a visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Hilary C. Friends - 05/01/2019 AccorHotels certified review
« Comfy and enjoyable »

Efficient check in at reception and decent size bedroom. Ideal location for catching the early morning Eurotunnel train.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Micheal, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Jan C. Friends - 04/01/2019 AccorHotels certified review
« Check in easy and quick, room clean and of a good size, amenities excellent and food very good. »

Stayed for three nights for the New Year Celebrations. All staff extremely friendly and helpful. The entertainment for New Year was the best we have experienced. All in all a very pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms C., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Alan A. S. C. Couples - 04/01/2019 AccorHotels certified review
« great staff great rooms »

very clean rooms and spacious, staff extremely good, would recommend and use again

Our hotel has responded to the review
Our hotel has responded to the review

Dear alan, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Seaford R. Friends - 04/01/2019 AccorHotels certified review
« The best New Years celebration we have had »

Enjoyed every minute of our stay - very friendly staff, comfortable and clean rooms, food very good. Well done

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melvyn, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

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