Hotel - Mercure Maidstone Great Danes Hotel
Mercure Hotel Mercure Hotel

Mercure Maidstone Great Danes Hotel

3.5/5 1,291 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 15  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Beauty salon (Paying)
    • Hairdressing salon (Paying)
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Outdoor tennis court
  • Croquet

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS
  • Snack & beverage machine

Business services

  • 14 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 126 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 16 family rooms
  • 6 connecting rooms
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Trouser press in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Telephone
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 3,774 reviews

Our guest reviews for Mercure Maidstone Great Danes Hotel

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 1,291 reviews
Amy R. Couples - 04/12/2018 AccorHotels certified review
« Good but loud »

The hotel was enjoyable however the most of the night we were kept awake by a humming outside the window. It was an on/ off humming like a vibration, perhaps coming from air con or a generator outside the window. This meant my partner and I could not sleep for the majority of the night. We finally fell asleep at 4am! There was no one available at the desk to report this to, so we were unable to move rooms and had to put up with the noise. Also, the room was boiling hot. We couldn’t control the temperature and the windows didn’t open far. We were red in the face due to the heat in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amy, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Quick S. Couples - 04/12/2018 AccorHotels certified review
« Quick S. »

On our way to France great location and very good breakfast, even had gluten free bread for me, rooms a little tired but other than that fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dave, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Martin Families - 04/12/2018 AccorHotels certified review
« Room was fine if a little drab. Hotel runs functions so a lot of noise late at night. »

Staff good, décor a little old fashioned. Health spa looks like it could do with updating. Late night noise was irritating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin, Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Debs Friends - 03/12/2018 AccorHotels certified review
« Fabulous »

Lovely staff, lovely rooms, gorgeous food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Debbie, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Kathryn Couples - 03/12/2018 AccorHotels certified review
« Clean, comfortable & good size room. »

Pleased with our stay in Kent very good hotel rooms & facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathryn, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

T B. Couples - 02/12/2018 AccorHotels certified review
« Fantastic Birthday Weekend »

My husband booked an overnight stay at the Great Danes for my Birthday and it was out of this world. On our arrival check in was very easy and straight forward. The surprise came when I got to the room. The room was beautifully decorated with balloons, banners, chocolates and towels shaped into love hearts. It was just beautiful. It was such a nice feeling to know that the staff had taken time out of their busy schedules to work alongside my husband to do that for me. Besides that the room was clean and fresh with loads of tea, coffee, biscuits and toiletries. There was loads of parking and there was also a lift inside if needed. The kitchen closed at 9 and drinks were served till 11pm. All the staff were absolutely fantastic. The views were to die for. There is so much more pool, spa etc that we will definitely be making use of next time. I would definitely recommend the Great Danes as the service and the Hotel is just Great. You will not be disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear T., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Derek Business - 02/12/2018 AccorHotels certified review
« Courtesious person on Checkin »

Because of Business constraints, only stayed for one evening, did not have any other contact with team. Also did not have breakfast..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derek, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Anonymous Friends - 02/12/2018 AccorHotels certified review
« Mrs »

Satisfactory with lots of scope to improve

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Aimee L. Friends - 01/12/2018 AccorHotels certified review
« Miss »

Fantastic, easy access to room, lovely spa facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aimee, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

John S. Couples - 29/11/2018 AccorHotels certified review
« The Experience was Only Fine »

The reception welcome was good but no information was provided about accessing the hotel's facilities. The room was good with a large bed and good size TV (ok range of channels). The room was very hot and we adjusted the control on the radiator which corrected the temperature (after a while with the windows open). The kettle was 'hidden' in the storage area and the power lead was very short (ideally a couple more inches would have been good). The local water tasted horrible, so the tea we made was poor. The provision of making just one small cup a day is low quality; the amount of milk was not enough. Overall the experience was fine but not outstanding.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emily, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Grace Couples - 29/11/2018 AccorHotels certified review
« Not a peaceful stay »

When we arrived at the Mercure hotel it was pleasant the staff were friendly. We then went up to our room which smelt musky and of smoke. We then noticed the bathroom door didn't shut...... We tried to forget about the room and headed to the hotel bar, the waitress was really nice and suggested several drinks which was nice as you don't normally get that service at a hotel. However, we then headed to our room later that evening to hear extremely loud music, we called down to reception to be told they had a Christmas party going on until midnight...at no point before booking or at the reception were we told of this event. The boom boom of the music kept us up all night, the music did not finish until past 12 where we fell asleep to then be woken up at 2am to loud screaming laughing hotel guests who kept slamming all doors possible and then again at 3am. We had hardly any sleep and woke up feeling exhausted. I did not expect a hotel party on a Sunday evening, if we were told previous we would have questioned booking this hotel.

Anonymous Solo - 28/11/2018 AccorHotels certified review
« I was only in the hotel a few hours and needed a relaxed and welcome break, didn't get it! »

I checked in at 2.00 p.m. before heading out to a family gathering, I do not think there was a sign about the pool being out of action, but maybe there was. After a very hectic few hours with young family I arrived at the hotel c7.30 p.m. really looking forward to a leisurely swim and early night. I was greeted by the sign to tell me the pool was out of order, after a talk with the receptionist I was offered, and accepted, a swim at Hilton Hotel three miles away. Not the relaxing experience I was hoping for but I did get a pleasant swim, although the drive was tricky due to road closures! I therefore got to my room c9.15 p.m. tired and ready for a rest. No t.v. controller! Was provided on request but disappointing. Then to a peaceful time, not to be had as there was a very noisy function which didn't quieten down until the early hours. I appreciate there will be evenings like this in any hotel but think a room on the opposite side of the corridor, not with window direct above the function room, could have been offered, as there seemed to be very few rooms occupied next morning. Breakfast was fine.

Carol T. Friends - 28/11/2018 AccorHotels certified review

The room was cold. The second corridor was nothing like the first corridor. The bed had a stain on the mattress and the pool was shut and your waiter was rude

Lee Couples - 28/11/2018 AccorHotels certified review
« Single night stay »

I booked the Lakeside Suite as a 40th birthday treat for my wife as we had our wedding reception at the hotel in 2009. I mentioned this while booking and when we arrived in the room there were balloons, birthday banners, chocolates, a fruit platter, towels folded into swans on the bed and even a birthday card! The staff really put in the effort to mke our stay special.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lee, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Steve +. C. Couples - 27/11/2018 AccorHotels certified review
« nice short break »

calm friendly staff nice room great spa good food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Debs A. Friends - 27/11/2018 AccorHotels certified review
« Fantastic »

We have been going to The Great Dane for 19yrs now. The last weekend of November, for our Xmas celebration with friends. Every year it gets better. This hotel has everything you need to have a great time. Swimming pool ‍♀️, jacuzzi, steam room, saunas, gym. It has outdoor games too and what my hubby loves, which is clay pigeon shoot. My BFF loves the treatments, especially massages. I love the beds. I can sleep so well on them. All the staff are lovely and helpful. We always love our stay and are sad to leave and go home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Debbie, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Annmarie C. Friends - 27/11/2018 AccorHotels certified review
« Shame we could not use all facilities advertised »

Although our room and the food was lovely. We were disappointed that we could not access all facilities that the hotel offers. We tried to book spa treatments before we arrived but was told there would be appointments available during our stay, the spa was fully booked when we arrived but it still took several attempts communicate before getting a response. The swimming pool and jacuzzi was out of order but there was no reduction in the hotel cost. I have emailed about our experiences but am waiting for a response.

Karen C. Couples - 27/11/2018 AccorHotels certified review
« very clean room and lovely large comfortable bed »

very friendly and helpful staff, breakfast good, room good and bed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Chris.m. Couples - 27/11/2018 AccorHotels certified review
« Very relaxing »

As per usual we were not disappointed with our weekend spa break at the Great Danes Mercury hotel. Very friendly and relaxing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Elsie W. Couples - 26/11/2018 AccorHotels certified review
« Clean friendly warm atmospher and pleasant attentive staff. »

The welcome receptionist was smart friendly and very helpful. The evening was very enjoyable and the room warm and cosy. The breakfast was fresh and again staff were so helpful and friendly. It was an anniversary getaway for me and my husband planned ages ago and well worth the wait a thouroughly enjoyable experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear elsie, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

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