Hotel - Mercure Maidstone Great Danes Hotel
Mercure Hotel Mercure Hotel

Mercure Maidstone Great Danes Hotel

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3.5/5 1,158 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • Indoor heated pool
  • Breakfast

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Beauty salon (Paying)
    • Hairdressing salon (Paying)
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Outdoor tennis court
  • Croquet
  • Ski hire facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS
  • Snack & beverage machine

Business services

  • 14 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 126 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 16 family rooms
  • 6 connecting rooms
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Trouser press in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 2,714 reviews

Our guest reviews for Mercure Maidstone Great Danes Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,158 reviews
AccorHotels certified review
Eric J. Couples - 06/12/2017
« In one short sentance it was disapointing. »

Disapointing. Our room was cold, the radiator did not work. I had booked a double room with a double bed but got a room with two singles. it was too late and we were too tired to change rooms but Reception told me the next day that rooms with double beds had been available. On checking out my credit card was charged with my room number rather than the correct charge-£241.00 rather than £133.95! Fortunately I noticed this and returned to get a refund.

AccorHotels certified review
Anonymous Friends - 05/12/2017
« Town Mayor Hawkinge Kent »

I was disappointed with warmth of the Hotel we freezing in the entrance also our room. You know that we were coming yet our radiator was not turned on. No complaints about the food except there were no biscuits on the tea tray. considering what you are paying it should automatic be there with no extra cost, you should have electric entrance doors. Thank you . Your Sincerely. John L.H.. (Town Mayor)

AccorHotels certified review
Pippa Couples - 05/12/2017
« Treated as a number »

Xmas party on at the time, felt rushed and insignificant, room was nice but was pushed right to the back behind all the corridors

AccorHotels certified review
Miss L. S. Couples - 05/12/2017
« Ms »

It was lovely and met all my expectations APART from the very poor water pressure in the shower. Staff were friendly and it has a lovely atmosphere

AccorHotels certified review
Anonymous Couples - 04/12/2017

Room was nice, but was our wedding anniversary we paid more for a bigger room and all we could hear all night once back at the room was baby crying and from 6am child!! I made a point of saying it was our wedding anniversary and paid to have champagne in room, then get a room next to all family rooms?? We left at 9am and didn't even bother with breakfast!!

AccorHotels certified review
Claire Friends - 04/12/2017
« Nice hotel »

Staff were nice, menu was good, spa facilities/pool were lovely but what let it down was all the bottles, glasses and plates left on the landings by housekeeping for the duration of our stay.

AccorHotels certified review
A N. Couples - 03/12/2017
« Didn’t quite reach the mark »

Checking was a nightmare a group of about 30 women were checking in and we had to wait until they had finished making us late, there should be a separate check in for such groups. Our stay was for a Christmas party which was very good, however Christmas dinner was very poor. We booked a premier room but was very disappointed as it was not any better then a regular except we had the use of bathrobes and a coffee machine which was very difficult to work, and the coffee was awful. We did not receive our complimentary newspaper. We paid extra for breakfast and wish we hadn’t bothered.

AccorHotels certified review
Tai Families - 03/12/2017
« Tai »

It was a pleasant experience. The staff were polite.

AccorHotels certified review
Ally Couples - 02/12/2017
« Not impressed »

The main parts of the hotel (reception etc) were very nice and the staff were polite but I feel the room left a lot to be desired. Hairs on the tiles in the shower, shower head needed descaling and shower curtain was too short. I have stayed in nicer rooms with Travelodge and paid a lot less. I also went to the Gatsby Party and wasn't impressed by that either. I was unlucky to be at the last table to be served so food was only luke warm. Drink prices were also extremely expensive. Generally I was quite let down by the quality of everything. The only positive is that the staff were very nice.

AccorHotels certified review
Ian Couples - 02/12/2017
« Stayed here twice because very dog friendly »

We have stayed here twice while walking the Pilgrim's Way (with a dog). The hotel and food are great, it has been a real treat with a comfortable room and really interesting tasty food. We particularly appreciate the kindness shown over the dog.

AccorHotels certified review
Stuart F. Business - 01/12/2017
« Very Poor »

On Monday evening I reported my tv was not working, had to report it again on Wednesday morning. Shower only had mild water temp for the first two days, the next two days had boiling hot only from the shower. On the Thursday evening a fire alarm went off at 1pm for about 15s and then went off, I was not sure if this was done by accident or if I was to follow the fire emergency procedure.

AccorHotels certified review
Richard Friends - 30/11/2017
« Just ok and average »

Hotel facilities were good apart from the room which reminded me of a stay in Butlins. The room needed updating as it didn’t represent the price bracket.

AccorHotels certified review
Geraldine C. Friends - 29/11/2017
« Very good value for money »

A spa break with the girls. Loved the atmosphere when we arrived at lunchtime with the singer. All of the staff were very helpful. Very grateful for complimentary upgrade Spa very nice Food and service brilliant.

AccorHotels certified review
Rebecca L. Friends - 28/11/2017
« Miss »

Firstly, I'd just like to say our stay at the Great Danes hotel in Maidstone was lovely, the spa facilities and room were 100%. Unfortunately at our dinner on Saturday evening I ordered a Gluten Free red Thai prawn curry as I have a strong intolerance to gluten. When the dish was brought out there was a naan bread on the side of my plate next to the rice. I asked the waiter if it was gluten free and he had to check with the chef. A friendly waitress, Maria came back with a spare plate to tell me that it wasn't gluten free and to take it away. Almost immediately after eating my dish I became very unwell with stomach issues and consequently spent the entire night in my room extremely unwell. I complained to the reception staff the following morning and he advised me to email. Considering this was my birthday weekend with my friend I am very unhappy about this. You cannot advise a dish as gluten free and then allow naan bread that isn't dietary specified for gluten free on the side of the plate touching other produce. This is cross contamination and I suffered a lot during the night. This has been a disappointment as it ruined a great weekend. I hope to receive some compensation for this considering the amount of money spent on the stay/weekend... Kind regards, Rebecca L. I have submitted this claim directly with a complaint to the Maidstone email address directly

AccorHotels certified review
Rose C. Couples - 28/11/2017
« Lovely weekend break. Loved the singer Sunday lunchtime. »

Lovely weekend break with good food at dinner and fabulous breakfast.

AccorHotels certified review
W B. Couples - 27/11/2017

147 Room had no hot water in shower or basin, heating was not working in the morning, no milk or complimentary shower gel only shampoo. Notice plug socket by door loose in room. I know we didn’t pay a lot to stay but these are the basic requirements. Shame as last years room was good (over looked where the peacocks sit.) Receptionist couldn’t be bothered to listen whilst I was explaining she started talking to next customer who also had the same complaint so I just walk away. But party night was brilliant. Not sure if I would take that chance on room again thou, cheaper to get a taxi Mrs w B.

AccorHotels certified review
Karen Friends - 27/11/2017
« Not a great room, dirty and in need of repair »

We stayed at the hotel as part of a party night, so convenient. I'm not sure I'd choose to stay there.

AccorHotels certified review
Party G. Friends - 27/11/2017
« Party night »

We stayed over following a party night held within the hotel. The party night was brilliant although I didn't think too much of the food served and the bar was very expensive. The room we stayed in was very dated and small and smelt musty. The decor in the bathroom was 80s as was the carpet along the corridors which also looked grubby. The breakfast was ok but nothing particularly special, the bacon was dry, the sausages fatty, I actually think the premier inn breakfast is much better and certainly cheaper. The staff were very nice but just feel the whole hotel needs some updating

AccorHotels certified review
Lesley Solo - 27/11/2017
« Comfortable, friendly and efficient staff, value for money. »

likes~ parking space excellent Surrounding countryside a plus Check in quick and efficient with friendly helpful staff Lift to third floor a plus comfortable bed and pillows, sockets aplenty Bathroom very clean and well stocked with usual stuff, shower ok. Where to visit in Kent info excellent Dislikes- dreary room decor Step near window No information in the room re: breakfast times or facilities available in hotel. Utilitarian: ok for business folk on an overnight stay, wouldn't like to stay on vacation.

AccorHotels certified review
Laura Friends - 27/11/2017
« Group Christmas Party stay »

Served as a convenient stay after our running club Christmas Party. Did wonder on the level the room was cleaned after previous occupant as we found a very dirty pair of slippers poking out from under the bed. Massive damp patch across one wall. Sound proofing not amazing as we could hear everything that was said next door and what they were doing in the toilet. We also had some woman knock on our door to tell us to be quiet when we'd only been back in the room afew minutes. We were all drinking cups of tea and chatting not raving it up. Overall it suited our needs after our Christmas Party instead of getting a taxi but I've stayed in far superior Mecure hotels.

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