Hotel - Mercure Maidstone Great Danes Hotel
Mercure Hotel Mercure Hotel

Mercure Maidstone Great Danes Hotel

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3.5/5 1,182 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Beauty salon (Paying)
    • Hairdressing salon (Paying)
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Outdoor tennis court
  • Croquet
  • Ski hire facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS
  • Snack & beverage machine

Business services

  • 14 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 126 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 16 family rooms
  • 6 connecting rooms
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Trouser press in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 2,911 reviews

Our guest reviews for Mercure Maidstone Great Danes Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,182 reviews
AccorHotels certified review
Louise Couples - 20/02/2018
« Lovely stay »

Lovely room, lovely spa facilities, lovely staff. The only criticism that I have are that there is a £5 tray charge for items ordered to our room which seemed unreasonable.

AccorHotels certified review
Fiona H. Families - 19/02/2018
« Rooms,dinner,breakfast and especially staff all excellent, if it hadn't been for the freezing cold swimming pool would of given a 10. »

Mercure hotels are unusual in that the food is always delicious and of a high standard which for us is normally the down side of staying in a hotel. Also the staff are always brilliant especially at dinner and breakfast. The rooms are always excellent except this time we were put in the more modern family rooms at Great Danes and before we were in the traditional rooms in the old part of the building which I much preferred. The negatives were my family love swimming and when we stayed at great Danes before really enjoyed the pool, this time we only went in once and it was so freezing cold we never went in again. this did spoil it for us a bit and is the reason I did not give you a 10 out 10. Last point is every time we stay with you drinks at the bar, even soft drinks for children are really over priced.

AccorHotels certified review
James C. Friends - 18/02/2018
« Comfortable room, »

Good food, good atmosphere, friendly staff.

AccorHotels certified review
Graham B. Couples - 18/02/2018
« Good service and facilities, so we very much enjoyed our short stay. »

We enjoyed using the gym and indoor pool, the bed/room were very comfortable and the evening meal was good value with a good choice on the menu. We did miss a hospitality tray in our room and there was a mistake over charging.

AccorHotels certified review
Antony B. Friends - 17/02/2018
« Comfortable and a good price »

We stayed one night as we were attending a Murder Mystery event and wanted to relax and enjoy a few drinks. The room was very comfortable although had we been staying longer, the lack of drawers would have been very irritating. There were plenty of hangers and we were given lots of teabags and extra milks when we contacted housekeeping. We were offered a very good price including a comprehensive breakfast, which pleased us.

AccorHotels certified review
Cj Couples - 17/02/2018
« Amazing »

Outstanding value, brilliant food and service. Great room, lovely swimming pool.

AccorHotels certified review
Iris Families - 16/02/2018
« Could have been better »

Spa area was nice and clean, helpful stuff, noisy guests on the spa making it hard to relax. It took us 2 hours to have dinner even though we were having a set menu. We found more than 3 restaurant stuff wondering around and turning back so they wouldnt have to take our plates to the kitchen, then once we got food they all will come to ask if everything was ok. Really bad organization of the restaurant in the dinner. Breakfast was nice and cheff was able to cook eggs as we wanted then with a smile. The hotel hasnt been created for people with walking problems or prams! Really challenging to get to your room and it was really confusing the way room numbers have been organised. The bed and room were clean and confortable, only down side was the shower, very old and without power. The outside of the hotel is well kept and nice to walk around.

AccorHotels certified review
Susanne Couples - 15/02/2018
« Pleasant although the room was cold, especially late afternoon »

Staff very helpful

AccorHotels certified review
Pat Friends - 15/02/2018
« A relaxing and refreshing break. »

A warm reception is always a good start. A full briefing also helps. A clean and comfortable room followed by an excellent meal then a person can be confident that the break is going to be a success. When each member of staff encountered is both charming and competent you have all the ingredients for a perfect stay.

AccorHotels certified review
Victoria L. Families - 14/02/2018
« Ok for one night. »

Hotel needs some serious redecorating. Staff were nice and helpful. Restaurant and bar overpriced for the location. Our room (1000) radiator was not attached to the wall on one side but nice big comfy beds, mini bar would be helpful? No lIft near our side of the hotel, had to carry suitcases up two flights of stairs (although staff did offer to carry them for us)

AccorHotels certified review
Roye Business - 14/02/2018
« Friendly front desk »

Easy check-in. Good service at breakfast. Value for money. Suitable for o/n stop en route to/from Chunnel/Ferryports

AccorHotels certified review
Sylvia A. T. T. Couples - 14/02/2018
« A very pleasant stay and excellent service »

Very relaxing and made to feel welcome thank you will defiantly come back and will recommend to friends and family

AccorHotels certified review
Mary K. Couples - 13/02/2018
« Staff wonderful but hotel tired »

Rooms need upgrade. Had to move rooms as toilet broken. Beds too hard, pins and needles in shoulder when lying on side! Shower head needs replacing. Room cleaning staff excellent, rooms very clean. Pool too cold to use, heard lots of complaints from other guests here. Restaurant staff friendly. Vegetables so hard at Sunday lunch that couldn't cut and heard other guests complaining of this. Evening meal on Sunday and breakfast on Monday both good. Manager very professional.

AccorHotels certified review
Holly B. Families - 13/02/2018

Very nice

AccorHotels certified review
H G. Friends - 13/02/2018

On the whole a nice stay, we had noisy neighbours, which were no fault of the hotel just a case of people forgetting they were in a hotel room, not in a football field! The room was clean and food was good. Stayed for one night and the staff were very welcoming and friendly. No complaints whatsoever.

AccorHotels certified review
L Couples - 12/02/2018
« Happy two night stay »

Our room was comfortable, warm and quiet, but we were really surprised at the lack of storage space - only shelves but no drawers, cupboards etc. This was fine for our very short stay, but it would put us off staying for longer as we would need to keep all our clothing that was not hanging in the wardrobe in our luggage. It was excellent to have an iron/ironing board in our room. Dinner was included on one night of our stay and we enjoyed it.

AccorHotels certified review
Stephen Friends - 12/02/2018
« Comfy room and good breakfast. »

Nice room although bathroom starting to look a little tired. Easy check in and out. Good choice for breakfast with plenty available even when the hotel was busy.

AccorHotels certified review
Richard Couples - 12/02/2018
« So so stay »

Nothing disastrous, nothing special. Toilet in room originally allocated didn’t flush but DM was helpful and quickly arranged a room move. Reception at both check-in and check-out polite and efficient. Bedrooms very hot but you can’t please everybody, bathrooms very much need to be updated. Banqueting food was disappointing. I am aware of the challenges (former hotelier myself and GM roles with Holiday Inn Worldwide, Hand Picked Hotels and QMH) but to be honest this was at the poorer end in terms of quality and presentation. I attended the event mainly to assess matters as I need a venue for a similar evening either late this year or early next; based on what I experienced I shall sadly be going elsewhere. As an unbiased opinion, and accepting that there are differences in rate, the standard fell considerably below The Ashford International Hotel, Tudor Park or Hilton Maidstone. I do hope you accept this as constructive feeedback; the demands of delivering consistently high levels of customer service are significant in a hotel as I know well but equally this was a slightly underwhelming evening and I am sure you would wish to be told. In closing though, top marks to Saturday afternoon Duty Manager. Regards Richard

AccorHotels certified review
David H. Couples - 12/02/2018
« Great food, friendly staff; accommodation needs a serious facelift. »

The staff were very accommodating and friendly. The dining experience was very memorable with no negatives. However, the room and bathroom facility standards fell well below our expectations. Our hairdryer was broken and required replacement; the water pressure of the shower was very low and was barely tepid. The door handle on the bathroom door was broken and in a state of disrepair. The room door lock and handle clearly needed to be replaced; we had to slam the door to make sure it locked when we left the room. Would of been handy to have a toilet brush in the bathroom as well.

AccorHotels certified review
Anonymous Couples - 12/02/2018
« Poor service mis sold »

Unsatisfactory, upsetting

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