Mercure Maidstone Great Danes Hotel 4 stars

TripAdvisor rating 3.5/5 1,417 reviews
Mercure Maidstone Great Danes Hotel
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Hotel extras

  • Five miles from Maidstone East railway station

  • Nearby Bluewater, Europe's biggest shopping centre

  • In-house bar & restaurant serving authentic local dishes

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shoppingPaying
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Outdoor tennis court
  • Croquet
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 14 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure Maidstone Great Danes Hotel

Hollingbourne
Nr Maidstone
ME17 1RE
maidstone
united kingdom

Tel: +4401622528565

Fax: (+44)0162/2735290

Contact email

Check-in from 14h00

Check out up to 12h00

  • HOLLINGBOURNE :   HOLLINGBOURNE

  • Maidstone Bus Station :  

  • By plane

    LONDON GATWICK At 71.62km / 44.5 miles

  • By boat

    PORTS TO FRANCE At 57.94km / 36 miles

  • By train

    HOLLINGBOURNE At 2.57km / 1.6 miles

  • By train

    MAIDSTONE EAST At 7.24km / 4.5 miles

GPS :51.258732, 0.616822

Our accommodations

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 2 children

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 1 double bed and lakeside view

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Superior suite with 1 double bed and lakeside view

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Our restaurants and bars

The Bar & Brasserie

Type of cuisine: International

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar & Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

Lunch

12:00 - 18:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ARTS BAR

Photo non contractuelle / Strictly non binding

Traditional & internationally inspired cuisine and selection of wines. Friendly & helpful service amongst individually styled surroundings which offer a relaxed atmosphere for an enjoyable dining experience. Live music most Friday & Saturday evenings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 404

  • Maximum capacity: 650 people

  • Maximum banquet capacity: 360 people

Find out more

Our guest reviews for
Mercure Maidstone Great Danes Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.9/5

4,532 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,417 reviews

weekend stay without problems and nice weather , so satisfied customer

Customer review rating 3.9/5

Jacques Couples - 11/09/2019 AccorHotels review

Great to have a drink outside in September. Pool was a very nice extra at no extra charge. Excellent breakfast, we had three dinners , each was satisfying any palate, The room was very clean and had all what it needed. So, no reason to complain at all; if I have to mention one thing, then it is the non functioning " pay a drink at the bar on the hotel room bill". The computer connection failed three times, so I had to pay cash or card at the bar instead of at the end of stay. No big deal for me, annoying for the barman.

Clean & comfortable room and excellent restaurant staff

Customer review rating 3.9/5

Elaine R. Families - 10/09/2019 AccorHotels review

Very pleasant. Greeting from Reception upon arrival was not promising - not friendly or happy - we felt an inconvenience. Staff and food in restaurant for dinner & breakfast were excellent

not impressed, wouldn't recommend

Customer review rating 3.9/5

David J. Couples - 10/09/2019 AccorHotels review

I have to be honest we didn't really enjoy our time at your hotel, we booked our stay with you as it was a good deal and it was our wedding anniversary, we was looking forward to going to Leeds castle for the afternoon but last admission is 3pm and check in was 2pm and the lady at reception informed us that we had to return the tickets before we checked out, which was 10pm we didn't have anytime to visit which was one of the reasons we booked with you. The room was OK, bed was very comfortable only one cup so we couldn't have a cup of tea each in the morning, ironing board but no iron so i had a creased shirt for the evening and morning. extractor fan didn't work in the bathroom, stale smell in the room after a shower. bath had chips in it it needed resealing and a good clean. towels looked a mess on the bed. Restaurant had slow service but the staff did a good job food was disappointing, I had stuffed chicken which was dry and veg was very greasy left a bad taste in my mouth, my wife had veggie burger which was very nice, cheese board was fantastic very nice cheese, poached pair was plain and boring no wow factor or taste. We went up to the room about 9pm and doors being slammed till 1am and we got woken up at 0640h by room service knocking on another door and calling room service.

Very relaxing..

Customer review rating 3.9/5

Anonymous Couples - 10/09/2019 AccorHotels review

Really enjoyed the atmosphere and the facilities.

Mrs C.

Customer review rating 3.9/5

R D. C. Couples - 10/09/2019 AccorHotels review

Pleasant staff, clean rooms and good breakfast. The location of the room was quite difficult to find ( got lost a few times) as it was a long way from the entrance.

Great place for a wedding

Customer review rating 3.9/5

Y. T. Families - 10/09/2019 AccorHotels review

We stayed here for two nights (we live in Cornwall!) for my sisters wedding. What a great place. Comfortable rooms, great breakfast and welcoming and friendly staff.

Miss

Customer review rating 3.9/5

Amy Couples - 09/09/2019 AccorHotels review

Beautiful hotel, very clean room and very organised.

Comfortable and quiet

Customer review rating 3.9/5

Stuart Couples - 09/09/2019 AccorHotels review

Perfect loaction for Leeds Castle, quiet and comfortable rooms and good food. The staff were helpful and efficient; they allowed us an early check-in, which was useful. My only criticism of the staff is that they were efficient rather than friendly. I was also struck by a slight condescending tone. When I went down for lunch the restaurant was empty. Eventually a member of staff appeared and I asked if the restaurant was open and she said - 'yes,of course!' as though I was stupid. I must say I noticed this with other staff there too; their manner is oddly brusque. All I would expect is an approach that is polite and welcoming.

Mr & Mrs H.

Customer review rating 3.9/5

A H. Couples - 09/09/2019 AccorHotels review

It’s always a pleasure to stay in this hotel Friendly staff and good quality food in the restaurant The only down side to the stay is we ran out of milk in the room for the coffees

noisey

Customer review rating 3.9/5

Kerry G. Couples - 09/09/2019 AccorHotels review

check in was easy and a breeze....the room was clean and tidy and bar experience was ok. Food I feel was over priced for what I can only describe as pub food. Awoken numerous times by the noises from outside our room by drunk people running up and down the hallways asking someone to "get their balls out" and then - as the walls must be so paper thin, the noises of next door's intimate session!!!

Great stay

Customer review rating 3.9/5

Anonymous Couples - 08/09/2019 AccorHotels review

Great location, excellent staff and service

Lovely stay

Customer review rating 3.9/5

Dan Couples - 08/09/2019 AccorHotels review

The room was very nice and the staff were helpful.

We found it Friendl and relaxing

Customer review rating 3.9/5

Anonymous Couples - 06/09/2019 AccorHotels review

Our experience was relaxing comfortable and staff was very friendly and welcoming. We would definitely recommend this hotel to friends and family.

Dear {guest_first_name} C., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Our stay was okay but the Hotel would definitely benefit from some improvements.

Customer review rating 3.9/5

Julie W. Couples - 06/09/2019 AccorHotels review

Our room was disappointing for a superior room. it could do with an update as it looked tired. It was clean. The biggest issue is the lack of airconditioning. It was very hot the weekend we stayed and although a fan was provided it didn't do a good enough job. We enjoyed using the swimming pool but a lot of guests were very unhappy when the manager decided to close it two hours early on the Sunday evening with no explanation. We liked the look of the recently refurbished restaurant and enjoyed our dinner from the set menu on the first night. We were served by Riley who was excellent. On the second night we had a different server whose name I didn't catch but who wasn't as efficient. Also, the set menu was unavailable and we had to choose from the main menu. As we had prepaid for dinner at the time of booking we were unhappy about this as you could not get a three course meal for your allowance from this menu. We found the choice limited and we ended up ordering the Chef's signature dish which turned out to be disappointing and not what we were expecting from the description. We both enjoyed the summer pudding we had for dessert. There seemed to be some confusion over what our allowance actually was and when we came to leave our server doubted it when we said that we had prepaid for dinner and insisted on checking with a colleague. We both agreed that our dinner on the first night had been a much better experience. We found the choice at the breakfast buffet to be good but hated the fact that we had to get our own tea from a machine. When staying in a Hotel of this standard one expects to be served a pot of tea or coffee at your table even if helping yourself at the buffet is the norm. On the morning of departure two guests were seated in the retaurant wearing the Hotel dressing gowns and slippers. I may be old-fashioned but I consider this inappropriate and was surprised that the Hotel did not enforce a dress code whereby people would be denied access to the breakfast room unless they were suitably attired. I would like it noted that the staff on reception were extremely friendly, helpful and polite throughout our stay. We are undecided at the moment on whether we shall choose a Mercure Hotel for any future UK short breaks. This was our second stay at the Mercure Great Danes and we feel that the Hotel is really geared towards guests attending Weddings and Functions rather than individual travellers whose expectations may differ.

Mrs

Customer review rating 3.9/5

Mrs W. B. S. Couples - 05/09/2019 AccorHotels review

Unfortunately, we stayed when there was a large wedding which we had not been told about when booking. At 11.30 the music could still be heard from the bedroom, making sleep difficult. I rang reception and to my horror found out the music was ending at 1.30. The receptionist, however, managed to ask those concerned to quiten down which they did. The party goers, however, returned to their rooms at 2.00 and woke everyone up with shouting and slamming doors. Why put those not involved with the wedding amongst the gusts and near to the music ? Very disappointing stay.

Dear Mrs Barter S., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Dominic Di Cara General Manager

Nice but some access issues

Customer review rating 3.9/5

Gill Couples - 04/09/2019 AccorHotels review

Our room was comfortable though we noticed no double glazing. Reception was welcoming. Lift very dark and too small, also although there was a stairlift the entrance and ground floor could do with renovation to make it level and much brighter when going to the bar area.

Dear Ms W., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Di Cara General Manager

Very good

Customer review rating 3.9/5

Adam4me Friends - 03/09/2019 AccorHotels review

Overall very good a few some hick ups that were put right.

Dear Ms W., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Very enjoyable

Customer review rating 3.9/5

Anonymous Solo - 03/09/2019 AccorHotels review

Staff very helpful and friendly

Dear Ms E., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

mrs

Customer review rating 3.9/5

Mrs E. H. Families - 02/09/2019 AccorHotels review

Rooms mostly fine, pleased they were close to each other. Disappointing experience with swimming pool.

Dear Ms h., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Di Cara General Manager

Clean,comfortable, welcoming accomodation .

Customer review rating 3.9/5

Sue Families - 02/09/2019 AccorHotels review

this was our second stay here with our dog, as before we met friendly, helpful efficient staff.

Dear Ms L., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager
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