Hotel - Mercure Maidstone Great Danes Hotel
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Mercure Maidstone Great Danes Hotel

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3.5/5 1,196 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Beauty salon (Paying)
    • Hairdressing salon (Paying)
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Outdoor tennis court
  • Croquet
  • Ski hire facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS
  • Snack & beverage machine

Business services

  • 14 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 126 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 16 family rooms
  • 6 connecting rooms
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Trouser press in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 3,069 reviews

Our guest reviews for Mercure Maidstone Great Danes Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,196 reviews
AccorHotels certified review
J. Families - 15/04/2018
« A lovely short break in a great location »

This is a lovely hotel for a short break with family or friends. We have stayed here a few times over the years as it is very close to Leeds Castle and also has a great pool for the family. Also we like to make use of the offers that you have such as the dinner on the first night, bed and breakfast deal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear J., Thank you for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. keelan Harris Operations Manager Mercure Maidstone

AccorHotels certified review
Dave K. Couples - 14/04/2018
« This is a good hotel in a great location »

This Is one of my favourite Mercure's as the location is great, the hotel has good SPA facilities and ticks all my boxes for requirements.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dave Thank you for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, keelan Harris Operations Manager Mercure Maidstone

AccorHotels certified review
Anonymous Business - 14/04/2018
« Convenient and comfortable »

Staff were helpful and friendly Room was clean and bed comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeanette Thank you for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, keelan Harris Operations Manager Mercure Maidstone

AccorHotels certified review
Nnaemeka O. Couples - 13/04/2018
« I was satisfied with hospitality, but the finishing touches of the rooms could be improved »

Pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emeka Thank you very much for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, keelan Harris Operations Manager Mercure Maidstone

AccorHotels certified review
Mrs R. C. Couples - 13/04/2018
« Staff really nice recognised us staying. »

Nice hotel down to earth staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosemary Thank you very much for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, keelan Harris Operations Manager Mercure Maidstone

AccorHotels certified review
Robert E. Couples - 12/04/2018
« Mr »

We were a little disappointed with our overall stay. a: the hotel is looking tierd although the dining area is undergoing renovations. b: our room was again need renovations the bathroom was looking scruffy, plus the tea & coffee was mean 3 of each and no biscuits plus 1 cream 3 milk. c: our dinner was in the tempary events room. We waited 45 minutes from ordering to receiving our main course my burger was dry and overcooked at £16 disappointing . Our puddings of sticky toffee was dry and a mean portion at £6.50 We complained only to be told our limit of £44 wouldn't be exceeded slightly humiliating ad our stay was a 60th present. plus what did a bad pud have to do with our budget. We felt like second class guests as the reception had already brought this budget to our attention verbally in public ( lack of professional etiquette re train these staff). However the spa staff were superb in every aspect. Ps the pool area is both dark and looking drab sorry to say unimpressed and looking back, a little peeved as my partner Patricia who's birthday gift this visit was was poorly treated by your hotel staff.

AccorHotels certified review
Anne M. Couples - 12/04/2018
« rather disappointing »

We requested a twin room when booking. When we arrived we found a one king-sized bedded room. This was rectified when this was brought to the notice of Carol, a housekeeping assistant. The bed was too firm for my liking, when requested the assistant provided me with a comforter to soften the mattress. On Wednesday we returned to our room at 2pm and found that this had not been cleaned and had to bring this to the notice of an housekeeping assistant working on another area of the corridor. Although the continental breakfast was an option, I found the selection extremely limited, as this would ideally be accompanied by cold meats, cheeses hard-boiled eggs and crispy rolls. This break was given to us by our son and we were rather disappointed with our overall experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms M., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Di Cara General Manager

AccorHotels certified review
Jose Business - 12/04/2018

I stayed just one night for business in the area, the hotel is very well located just outside the motorway, but fan enough not to hear the traffic. Easy to park

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jose Thank you very much for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, keelan Harris Operations Manager Mercure Maidstone

AccorHotels certified review
Marcus D. Business - 11/04/2018
« courteous service and clean room »

I arrived late so the restaurant was coming to a close. The bar staff gave me a sandwich (very nice) and a cheese board (nice however only a selection of 2 cheeses). The room was clean and the shower was good. shower gel and shampoo provided which was handy as on this trip I had forgotten mine. I choose not to have breakfast as I needed to get away early.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcus Thank you much for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, keelan Harris Operations Manager Mercure Maidstone

AccorHotels certified review
Anonymous Families - 09/04/2018
« Very disappointing for a 4* hotel. »

The hotel is very tired and well beyond it’s sell by date. It needs significant investment to justify a 4 star rating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Di Cara General Manager

AccorHotels certified review
Chrissy P. Families - 09/04/2018
« We always love staying here, they are always so welcoming and accommodating if we ever need anything. »

Our stay was very nice, we were so comfy in our room, there was so much area for our dog too. We would have liked more milk tea and coffee so we didn't have to keep running up and down stairs. The pull out sofa was dirty and bitten (by what we guessed to be a dog) A cleaner knocked twice at 10:30 am and 10:54 after this we felt rushed and awkward for staying in the room, she did not understand what we were saying, there was a third knock but we refused to answer. Safi and Lee were absolutely lovely, professional throughout and always made us feel at home in the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dean Thank you much for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, keelan Harris Operations Manager Mercure Maidstone

AccorHotels certified review
Julia Couples - 09/04/2018
« Very good, just a couple of things that could of been better »

Overall was very good, but would of liked more choice of times for treatments but there was only 1 beautician available all day Saturday which I think was poor. The service in the restaurant in the evening was also poor, we booked a table for 8pm and did not get our food until 9-45 which was unacceptable as the restaurant was not full, this did spoil our evening as by the time we had finished eating it was very late

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julia Thank you much for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. All our apologies for the unfortunate experience during your meal, I will pass on your comments and will make sure this does not happen again. Thank you again for sharing your experience, and I hope your next visit will be better than the previous one. Sincerely, keelan Harris Operations Manager Mercure Maidstone

AccorHotels certified review
C S. Families - 09/04/2018
« All a bit outdated now, needs good refurb. »

The room was nice but the bathroom small and dated. Breakfast was a bit inefficient having long waits for items and toaster created a queue. We rated it between Travellodge and premier inn standard nowadays,.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Stringer, Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Di Cara General Manager

AccorHotels certified review
David Couples - 09/04/2018
« Good Hotel - Disappointing Experience »

Good rooms nice location - poor service - events on so very noisy in bar and room

AccorHotels certified review
Pauline O. Couples - 09/04/2018

Enjoyed our time as we do on most of our visits Just disappointed that we were not informed of restaurant refurbishment and that due to two functions we waited over an hour for our meal

AccorHotels certified review
Ron H. Business - 09/04/2018
« Disappointed in the extreme!!! »

My room smelt of cigarette smoke. The noise from room 119 was ridiculous during one evening, I should have complained but I didn't bother. The worst thing was the experience on Friday night in the restaurant when around 100 unruly french students with teachers arrived in the restaurant without warning. The noise level hit the roof and any conversation with my colleague was impossible. The teachers had no control of their students who were up and down by the minute. It was left to a waitress to apologise, the manager of the restaurant never bothered to speak to us or apologise. I found this completely unacceptable. It was stated by the waitress that they were unaware of the students booking, well someone must have known and you should have dealt with your your existing restaurant customers by giving us the opportunity to eat somewhere else in the hotel.

AccorHotels certified review
Unhappy Business - 08/04/2018

Barmaid was extremely abrupt.

AccorHotels certified review
Lola A. Solo - 08/04/2018
« Easter disappointments »

It was a total loss of money & time wasted . My expectations of a good Easter break wasn’t met I booked for a spa Easter break but I got the opposite. The pool , Jacuzzi was cold , sauna in the ladies room not working properly, there’s was no information anywhere to tell you that the facilities weren’t functional. Terrible hard bed . Booked for a classic double bed was given a room with twin beds jammed together as one . Breakfast was literally empty at 10:35 am so there was hardly anything to eat. Receiption desk wasn’t manned regularly. No one to speak to when you need to

AccorHotels certified review
Ben M. Families - 08/04/2018
« Mr M. »

Was staying over for the night to see the castle and family in the area. Check in No one about at the desk took awhile to be seen too. Room was very standard With a double bed which wasn't a double bed but two single beds out together. Morning had a member of staff banging loudly at the door Saying servicd which wasn't for our room. Woke up our little girl 7:00am Told front desk they dismissed the matter. Breakfast was ok but much on offer But understand they were in the process of a renovation. Pool staff were amazing and helpful Was anoyed with the way they handle our complaint and the service overall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Masih, Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Di Cara General Manager

AccorHotels certified review
Dave Couples - 07/04/2018
« DAVE »

Excellent stay,most of staff very good.

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