Mercure Maidstone Great Danes Hotel 4 stars

TripAdvisor rating 3.5/5 1,333 reviews
Mercure Maidstone Great Danes Hotel
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Hotel extras

  • Five miles from Maidstone East railway station

  • Nearby Bluewater, Europe's biggest shopping centre

  • In-house bar & restaurant serving authentic local dishes

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Outdoor tennis court
  • Croquet
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 14 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure Maidstone Great Danes Hotel

Hollingbourne
Nr Maidstone
ME17 1RE
maidstone
united kingdom

Tel: +4401622528565

Fax: (+44)0162/2735290

Contact email

Check-in from 14h00

Check out up to 12h00

  • HOLLINGBOURNE :   HOLLINGBOURNE

  • Maidstone Bus Station :  

  • By plane

    LONDON GATWICK At 71.62km / 44.5 miles

  • By boat

    PORTS TO FRANCE At 57.94km / 36 miles

  • By train

    HOLLINGBOURNE At 2.57km / 1.6 miles

  • By train

    MAIDSTONE EAST At 7.24km / 4.5 miles

GPS :51.258732, 0.616822

Our accommodations

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

Classic room with 1 double bed

  • Max. number of persons: x2
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Classic room with 2 single beds

  • Max. number of persons: x2
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Classic family room for 2 adults and 1 child

  • Max. number of persons: x3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Classic family room for 2 adults and 2 children

  • Max. number of persons: x4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Privilege room with 1 double bed and lakeside view

  • Max. number of persons: x2
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Superior suite with 1 double bed and lakeside view

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Our restaurants and bars

The Bar & Brasserie

Type of cuisine: International

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar & Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

Lunch

12:00 - 18:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ARTS BAR

Photo non contractuelle / Strictly non binding

Traditional & internationally inspired cuisine and selection of wines. Friendly & helpful service amongst individually styled surroundings which offer a relaxed atmosphere for an enjoyable dining experience. Live music most Friday & Saturday evenings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 404 m²

  • Maximum capacity: 650 people

  • Maximum banquet capacity: 360 people

Find out more
Mercure Maidstone Great Danes Hotel Meeting Room

Our guest reviews for
Mercure Maidstone Great Danes Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.9/5

4,083 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,333 reviews

Great experiance

Customer review rating 3.9/5

Josh Couples - 16/04/2019 AccorHotels certified review

Staff were very helpful and friendly, breakfast was lovely just that the overall decor of the hotel could do with updating as it’s looking a bit dated

Poor value

Customer review rating 3.9/5

Rob Friends - 15/04/2019 AccorHotels certified review

Booked a twin room but the hotel put us in a double, so had to change rooms - only for the room key to not work for the second room. The shower was poor - very low water pressure and a shower head that was loose in its fitting. The beds were on par with Travelodge. Breakfast was likewise - most foods either undercooked or overcooked. Even the croissants were hard. Expected better for the price.

Miss Gabrielle W.

Customer review rating 3.9/5

Gabrielle Couples - 09/04/2019 AccorHotels certified review

Very relaxed and enjpyable, nice pool and hot tub, food was good. Staff were helpful.

Dear Ms W., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Was good

Customer review rating 3.9/5

S P. Friends - 08/04/2019 AccorHotels certified review

I found that the restaurant has dropped it standards.menu for evening meal was same for both nights and very boring.Breakfast has changed as well.no scrambled eggs, had to ask them waited ages,when they did come every thing else had run out.

Dear Ms p., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Di Cara General Manager

A satisfactory dtay

Customer review rating 3.9/5

Lesleygreen Couples - 07/04/2019 AccorHotels certified review

Everything was fine. Checked in ok and room was as expected. Check out all ok

Relaxing

Customer review rating 3.9/5

Mymy Couples - 07/04/2019 AccorHotels certified review

The spa service here is great - myself and my partner enjoyed treatments in the same room which was a nice experience. Was thoroughly relaxed after the facial and massage. The therapists were nice and explained all the products. Was disappointed that the jacuzzis was not working and the sauna was in the his and hers changing rooms. Never came across this before. We paid to upgrade to a privelige room and glad we did. Bed was very comfortable and the room had a lovely view of the lake. However the bathroom was very small and only room for one person, this was surprising as the bedroom room was a decent size. The food menu could do with a bit more variety. Had the same menus for lunch and for dinner so not very happy with this. Breakfast could have had more vegetarian options- this was shown on the menu to include veg sausages but not on the counter. However the food we ordered for dinner was nice. Overall I would return to this hotel again and have enjoyed our stay here and would recommend it for the spa treatments and services.

Dear Ms K., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Di Cara General Manager

Aangenaam verblijf, slechts 1 probleem.

Customer review rating 3.9/5

Gunther Business - 05/04/2019 AccorHotels certified review

I like this hotel, it's close to the highway and I can take a rest before I head back to the mainland the following day. There's just 1 thing: I can not access my mail and some other important websites due to 'security issues'. Of course, as a businessman, this is impossible.

Dear Mr m., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. I am so sorry that you were not able to view your emails. I will have a word with our internet provider to see whether the security settings maybe overridden if need be. However, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Disappointed with meal and noise from hot air ballon at 6am

Customer review rating 3.9/5

Gj Business - 04/04/2019 AccorHotels certified review

The evening meal was meager, I had the beef stew and dumplings, it was served in a cerial bowl and the amount of meat was mean, the 2 dumplings and watery gravy dominated. I had specifically asked for a quiet room and ended up with considerable noise from the hot air balloon at 5pm and worse...woken by it at 6am! I mentioned both to the receptionist and she said that the hot air balloon was 'nothing to do with the hotel, they come and go as they please' and therefore seemed uninterested in my complaint.

Dear Mr J., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Dominic Di Cara General Manager

wonderful staff but tired hotel

Customer review rating 3.9/5

E. Families - 03/04/2019 AccorHotels certified review

met expectations

Dear Mr E., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Miss Tania H.

Customer review rating 3.9/5

Miss T. H. Couples - 03/04/2019 AccorHotels certified review

Friendly check in reception, room immaculate.

Dear Ms H., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Warm welcome, lovely room, nice food

Customer review rating 3.9/5

Ruth Couples - 01/04/2019 AccorHotels certified review

Helpful staff on our arrival, queries dealt with promptly and professionally, very comfortable and very clean room, we ate at the restaurant in the evening and enjoyed our meal.

Dear Ms W., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

David R.

Customer review rating 3.9/5

David R. Couples - 01/04/2019 AccorHotels certified review

Very nice doggie friendly hotel, friendly staff nice clean room. Lovely grounds.

Dear Mr Williams, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Great place to stay after a lovely visit to Leeds Castle

Customer review rating 3.9/5

Michael G. Couples - 31/03/2019 AccorHotels certified review

Comfortable room, good food and lovely breakfast. Staff were very friendly and helpful.

Dear Mr G., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Great stay.

Customer review rating 3.9/5

Sarah B. Couples - 31/03/2019 AccorHotels certified review

Hotel and grounds are lovely. The staff very friendly.

Dear Ms B., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Adequate clean and used spa

Customer review rating 3.9/5

Sharon R. Friends - 31/03/2019 AccorHotels certified review

Only issue was really fat too spicy tai green curry that burnt the mouth On complaining whilst waitress was sorry we felt it was inadequate to just apologise as my guest couldn’t eat her meal On complaining again at desk it was just taken as feedback fir chef yet the dinner was ruined

Dear Ms R., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Dominic Di Cara General Manager

It was not the first time we stayed and it certainly will not be the last.

Customer review rating 3.9/5

Bryan T. H. Couples - 31/03/2019 AccorHotels certified review

As always we found the staff friendly and efficient and the receptionists always make you feel so welcome.

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Lovely hotel great food, staff and spa

Customer review rating 3.9/5

Gordon J. Business - 30/03/2019 AccorHotels certified review

Very pleasant

Dear Mr J., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Reasonable one night stopover

Customer review rating 3.9/5

Al Families - 28/03/2019 AccorHotels certified review

Short, as we arrived .ate and left early.

Dear Mr M., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager
Customer review rating 3.9/5

Anonymous Friends - 27/03/2019 AccorHotels certified review

The guest experience was non existent as the staff seemed to be uninformed and disinterested.

Dear Ms S., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Di Cara General Manager

All ok

Customer review rating 3.9/5

Kelly Business - 27/03/2019 AccorHotels certified review

The room I was given was all ok. When I first arrived the room was very cold. But turning the heating right up made it more bearable. I would have preferred a thicker quilt, as I did get a bit chilly during the night. Check in and out was fairly painless. All ok.

Dear Ms B., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager
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