Hotel - Mercure Maidstone Great Danes Hotel
Mercure Hotel Mercure Hotel

Mercure Maidstone Great Danes Hotel

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3.5/5 1,179 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Beauty salon (Paying)
    • Hairdressing salon (Paying)
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Outdoor tennis court
  • Croquet
  • Ski hire facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS
  • Snack & beverage machine

Business services

  • 14 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 126 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 16 family rooms
  • 6 connecting rooms
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Trouser press in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 2,895 reviews

Our guest reviews for Mercure Maidstone Great Danes Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,179 reviews
AccorHotels certified review
Mary K. Couples - 13/02/2018
« Staff wonderful but hotel tired »

Rooms need upgrade. Had to move rooms as toilet broken. Beds too hard, pins and needles in shoulder when lying on side! Shower head needs replacing. Room cleaning staff excellent, rooms very clean. Pool too cold to use, heard lots of complaints from other guests here. Restaurant staff friendly. Vegetables so hard at Sunday lunch that couldn't cut and heard other guests complaining of this. Evening meal on Sunday and breakfast on Monday both good. Manager very professional.

AccorHotels certified review
Holly B. Families - 13/02/2018

Very nice

AccorHotels certified review
H G. Friends - 13/02/2018

On the whole a nice stay, we had noisy neighbours, which were no fault of the hotel just a case of people forgetting they were in a hotel room, not in a football field! The room was clean and food was good. Stayed for one night and the staff were very welcoming and friendly. No complaints whatsoever.

AccorHotels certified review
L Couples - 12/02/2018
« Happy two night stay »

Our room was comfortable, warm and quiet, but we were really surprised at the lack of storage space - only shelves but no drawers, cupboards etc. This was fine for our very short stay, but it would put us off staying for longer as we would need to keep all our clothing that was not hanging in the wardrobe in our luggage. It was excellent to have an iron/ironing board in our room. Dinner was included on one night of our stay and we enjoyed it.

AccorHotels certified review
Stephen Friends - 12/02/2018
« Comfy room and good breakfast. »

Nice room although bathroom starting to look a little tired. Easy check in and out. Good choice for breakfast with plenty available even when the hotel was busy.

AccorHotels certified review
Richard Couples - 12/02/2018
« So so stay »

Nothing disastrous, nothing special. Toilet in room originally allocated didn’t flush but DM was helpful and quickly arranged a room move. Reception at both check-in and check-out polite and efficient. Bedrooms very hot but you can’t please everybody, bathrooms very much need to be updated. Banqueting food was disappointing. I am aware of the challenges (former hotelier myself and GM roles with Holiday Inn Worldwide, Hand Picked Hotels and QMH) but to be honest this was at the poorer end in terms of quality and presentation. I attended the event mainly to assess matters as I need a venue for a similar evening either late this year or early next; based on what I experienced I shall sadly be going elsewhere. As an unbiased opinion, and accepting that there are differences in rate, the standard fell considerably below The Ashford International Hotel, Tudor Park or Hilton Maidstone. I do hope you accept this as constructive feeedback; the demands of delivering consistently high levels of customer service are significant in a hotel as I know well but equally this was a slightly underwhelming evening and I am sure you would wish to be told. In closing though, top marks to Saturday afternoon Duty Manager. Regards Richard

AccorHotels certified review
David H. Couples - 12/02/2018
« Great food, friendly staff; accommodation needs a serious facelift. »

The staff were very accommodating and friendly. The dining experience was very memorable with no negatives. However, the room and bathroom facility standards fell well below our expectations. Our hairdryer was broken and required replacement; the water pressure of the shower was very low and was barely tepid. The door handle on the bathroom door was broken and in a state of disrepair. The room door lock and handle clearly needed to be replaced; we had to slam the door to make sure it locked when we left the room. Would of been handy to have a toilet brush in the bathroom as well.

AccorHotels certified review
Anonymous Couples - 12/02/2018
« Poor service mis sold »

Unsatisfactory, upsetting

AccorHotels certified review
Terence J. Families - 11/02/2018
« Every member of staff was very helpful »

Smooth checkin nice room

AccorHotels certified review
Jade K. Couples - 10/02/2018
« Lovely clean room, brilliant food and facilities »

Had a lovely room and food was outstanding on the set menu along with the spa facilities were great and relaxing and lots of choice for breakfast. Can’t wait to come again

AccorHotels certified review
Jodie M. Couples - 10/02/2018
« Lovely relaxing night away »

Having visited Great Danes previously I knew it was the perfect place to come to destress and unwind. We chose a spa package which included an overnight stay, use of spa with treatment, dinner and breakfast. Lovely clean hotel with friendly staff and fantastic food. This was my third trip and I will definitely be returning.

AccorHotels certified review
Paul Couples - 09/02/2018
« Nice and relaxing short break. »

2nd visit to Great Danes. Good value for money break. Bit disappointed with the room. No fridge and no drawer space which we would have expected for a 4 star hotel. Female changing room lockers were a bit grubby. Other than that it is a nice place to stay. Hotel staff friendly. Overall experience was good.

AccorHotels certified review
Rekha Couples - 09/02/2018
« Positive »

Very good

AccorHotels certified review
Anonymous Business - 08/02/2018
« Adequate but not special »

I felt the room was dated and the bed wasnt the comfiest as it was two beds stuck together and their was a gap between the two.

AccorHotels certified review
Adrian Couples - 06/02/2018
« Nice location adequate hotel »

Good overall

AccorHotels certified review
Lucy &. E. Friends - 06/02/2018
« Amazing stay »

brilliant stay, staff are very polite and welcoming. Spa treatment was amazing and so relaxing, room was lovely and clean and beds were comfortable :) food was lovely too. thanks for a pleasant stay.

AccorHotels certified review
Janet P. Friends - 05/02/2018
« We came to Great Danes for faulty towers experience with friends and the hotel managed to ensure we all had a great time. »

we Had a Greta time, food was good room very clean and comfortable. Well done

AccorHotels certified review
Hoibson Couples - 05/02/2018
« good stay nice food »

nice staff

AccorHotels certified review
David H. Couples - 05/02/2018
« Nice bed, good price. »

Staff are friendly, hotel is very dated but the bed was very comfortable and a good price.

AccorHotels certified review
Peter Business - 05/02/2018
« Awful »

Im a member and rang the membership phone line, I was told they could not match bookings.com which is ridiculous as I am a member. Also I was charged £8.54 for the phone call as their booking line is premium rate. I did stay at the hotel and that was very good but the experience overall is pathetic and a rip off

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