Mercure Maidstone Great Danes Hotel 4 stars

TripAdvisor rating 3.5/5 1,344 reviews
Mercure Maidstone Great Danes Hotel
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Hotel extras

  • Five miles from Maidstone East railway station

  • Nearby Bluewater, Europe's biggest shopping centre

  • In-house bar & restaurant serving authentic local dishes

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Outdoor tennis court
  • Croquet
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 14 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure Maidstone Great Danes Hotel

Hollingbourne
Nr Maidstone
ME17 1RE
maidstone
united kingdom

Tel: +4401622528565

Fax: (+44)0162/2735290

Contact email

Check-in from 14h00

Check out up to 12h00

  • HOLLINGBOURNE :   HOLLINGBOURNE

  • Maidstone Bus Station :  

  • By plane

    LONDON GATWICK At 71.62km / 44.5 miles

  • By boat

    PORTS TO FRANCE At 57.94km / 36 miles

  • By train

    HOLLINGBOURNE At 2.57km / 1.6 miles

  • By train

    MAIDSTONE EAST At 7.24km / 4.5 miles

GPS :51.258732, 0.616822

Our accommodations

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

Classic room with 1 double bed

  • Max. number of persons: x2
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Classic room with 2 single beds

  • Max. number of persons: x2
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Classic family room for 2 adults and 1 child

  • Max. number of persons: x3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Classic family room for 2 adults and 2 children

  • Max. number of persons: x4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Privilege room with 1 double bed and lakeside view

  • Max. number of persons: x2
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Superior suite with 1 double bed and lakeside view

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Our restaurants and bars

The Bar & Brasserie

Type of cuisine: International

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar & Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

Lunch

12:00 - 18:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ARTS BAR

Photo non contractuelle / Strictly non binding

Traditional & internationally inspired cuisine and selection of wines. Friendly & helpful service amongst individually styled surroundings which offer a relaxed atmosphere for an enjoyable dining experience. Live music most Friday & Saturday evenings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 404 m²

  • Maximum capacity: 650 people

  • Maximum banquet capacity: 360 people

Find out more
Mercure Maidstone Great Danes Hotel Meeting Room

Our guest reviews for
Mercure Maidstone Great Danes Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.9/5

4,168 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,344 reviews

Perfect for pooches

Customer review rating 3.9/5

Steve Couples - 15/05/2019 AccorHotels certified review

Great staff reasonable price, easy parking lovely grounds too

Dear Mr c., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Excellent value for money

Customer review rating 3.9/5

Beverley Friends - 15/05/2019 AccorHotels certified review

Room was clean, comfortable, and warm. The spa facilities were good. The Massage was excellent, Sophie was amazing, would return just to have her work on my troubled shoulder. The meals evening and breakfast were really nice. Well cooked evening meal good choice. However, a couple of points, for feedback, it would have been nice to have a machine to take the excess water out of your costume in the changing room. Also complimentary shower caps in the bathrooms (however, I take the point of reducing use of plastics to help the environment).

Dear Ms W., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Relaxing short break

Customer review rating 3.9/5

Sophie Couples - 14/05/2019 AccorHotels certified review

We had a one night weekend stay at the hotel which was very relaxing. Hotel room Was exceptionally spacious and clean. Service in the restaurant was excellent for both dinner and breakfast. Bar service was also excellent. Spa/pool and gym areas were very clean and well managed. No faults at all.

Dear Ms C., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

The property is beautiful and it’s lovely to walk around the lawns. Would be great without the dog poo everywhere though

Customer review rating 3.9/5

Arundhati L. Couples - 14/05/2019 AccorHotels certified review

We were happy with the facilities that we got. Our dinner was a part of the package- my Husband ordered the pate but it didn’t come with the bread. We saw other guests had it so when we asked the lady in charge said one had to order it separately. That didn’t seem correct though. Aside this a small fridge in the rooms would be an useful. The rest was great.

Dear Ms L., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Di Cara General Manager

Mrs

Customer review rating 3.9/5

Elizabeth Couples - 14/05/2019 AccorHotels certified review

We had a wonderful short stay with you, lovely room on first floor with lake view. Good leisure facilities.it was only spoilt by the fire alarm one evening as I was just going to bed.

Dear Ms T., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, please do accept our apologies for the fire alarms going off at that late hour. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Good.

Customer review rating 3.9/5

Jon R. Couples - 14/05/2019 AccorHotels certified review

Nice room. Nice food.

Dear Mr R., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Enjoyable stay

TripAdvisor rating 3.5/5

Ian H Couples - 14/05/2019 TripAdvisor review

We had a very enjoyable 4 night stay. Friendly staff, clean room and bathroom and a very comfortable bed. Nice bar area to relax and have a drink and the food was good. The breakfast was very good with plenty of choice and again friendly staff. Nice grounds to walk in and nice and quiet.

Poor stay

TripAdvisor rating 3.5/5

Lynn C Business - 14/05/2019 TripAdvisor review

Limited parking due to a big event so not a great start. Evening meal was fine, not startling but acceptable. The bed was as hard as possible and the room was hot with no access to air conditioning. Then to rub salt into the wound, the heat exchangers for the public spaces was situated on my wall, creating noise all night. However the piece de resistance was the breakfast...…………..truly awful! The room was spotless and the staff friendly, but the hotel is way passed a refurb.

Room looking a little tired but comfortable bed and excellent breakfast

Customer review rating 3.9/5

John R. Couples - 13/05/2019 AccorHotels certified review

I attended a Law Society dinner with my wife. It appears that you struggled with the numbers as there were long delays between courses. However the food was good as was the breakfast the next morning. The décor in the room is looking very tired, as are parts of the building.

Dear Mr R., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Di Cara General Manager

Mrs d C.

Customer review rating 3.9/5

Diane Couples - 12/05/2019 AccorHotels certified review

We have stayed a few times and been very satisfied but unfortunately on this occasion we wasn’t. We booked last min because usually we love using the spa facilities, but unfortunately the sauna was out of use and the following morning the jacuzzi was too as well. Not only this we booked for the evening meal and the service was terrible, although the food was good. I know it was bank holiday and assumed it was due to staffing shortage but still we waited ages for service and for our food. Shame because usually it is our ‘go to place’ when we just want to relax for the night.

Dear Ms C., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Di Cara General Manager

Brilliant

Customer review rating 3.9/5

Ryan Couples - 12/05/2019 AccorHotels certified review

Was nice relaxing

Dear Mr F., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Very pleasant and relaxing re

Customer review rating 3.9/5

Martin G. Business - 12/05/2019 AccorHotels certified review

Relaxing

Dear Mr G., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Mr

Customer review rating 3.9/5

Andrew Families - 12/05/2019 AccorHotels certified review

We held our engagement party at your hotel in the park view room. The room was the perfect size for us, we had around 45 guests. The staff couldn't do more to help, they offered to help set all the room up with us and supplied anything we needed. The room we stayed in was ok, it had been done up for us as it was our engagement which was a very nice touch. The beds wasn't great but ok for a couple of nights! The food was not great at all. Very disappointing! Could not eat breakfast as food in my opinion was not up to standard considering the standard of the rest of the hotel is much better. Although the rooms could do with a slight update. I would definitely stay there again. The staff were absolutely lovely!! It made our stay better being looked after so well.

Dear Mr B., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. However, I was glad to hear that you thought that our staff were helpful and lovely, thank you! At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Di Cara General Manager

Really great

Customer review rating 3.9/5

Jay Business - 11/05/2019 AccorHotels certified review

Stress free, very easy.

Dear Mr B., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager
Customer review rating 3.9/5

Jay Families - 11/05/2019 AccorHotels certified review

Good, pleasant, experience.

Dear Ms L., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Always enjoy staying at the dog-friendly Great Danes, great staff, good food and drink, quiet surroundings.

Customer review rating 3.9/5

Stephen D. Couples - 09/05/2019 AccorHotels certified review

All good.

Dear Mr D., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Disappointing

Customer review rating 3.9/5

Steve Couples - 08/05/2019 AccorHotels certified review

Noisy - the sound insulation between rooms appears to be nonexistent. General appearance is slightly shabby, needing decoration and a good clean, particularly the curtains. Toilet in our room stopped working - reported this and it was noted by staff but no apology. Food decent in restaurant, but staff appear to need better training. Room was cramped generally, particularly the bath which was extremely narrow. No information about wifi was ever given

Dear Mr W., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Di Cara General Manager

Excellent stay

Customer review rating 3.9/5

S. M. Families - 08/05/2019 AccorHotels certified review

Overall excellent - my children thoroughly enjoyed the swimming pool, our family room was very spacious and had everything we needed (also lovely clean cot was provided for my baby.) Only slight hiccup was receptionist telling us breakfast was at 6.30am but it was actually 7.30am as it was a bank holiday - my children are early risers so that hour waiting to eat made a big difference to them!

Dear Mrs S., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Lovely stay as always

Customer review rating 3.9/5

Linda F. Couples - 08/05/2019 AccorHotels certified review

Stayed here many times over last 42 years, still enjoy . lovely grounds

Dear Ms f., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Relaxing. Efficient staff. Good food. Clean rooms.

Customer review rating 3.9/5

Dean W. Couples - 07/05/2019 AccorHotels certified review

I loved staying at the Mercure in Kent. All the staff are so lovely and helpful. The food was amazing. Facilities all in perfect working order. Perfect getaway for me and my partner. Would definitely recommend to anyone needing a short break away. Decor in general was slightly dated but wasn’t going away to look at the walls. Thanks so much for making my experience here a lovely one. Cheers to all the staff. Dean

Dear Mr W., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager
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