Hotel - Mercure Maidstone Great Danes Hotel
Mercure Hotel Mercure Hotel

Mercure Maidstone Great Danes Hotel

3.5/5 1,269 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Beauty salon (Paying)
    • Hairdressing salon (Paying)
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Outdoor tennis court
  • Croquet

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS
  • Snack & beverage machine

Business services

  • 14 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 126 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 16 family rooms
  • 6 connecting rooms
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Trouser press in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Telephone
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 3,599 reviews

Our guest reviews for Mercure Maidstone Great Danes Hotel

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 1,269 reviews
jeandT3504OK Couples - 13/10/2018 TripAdvisor review
« Difficult shower »

Good room on noisy side of hotel. Shower over bath not easy as rather narrow and shower curtain sticking to one. Limited breakfast and the full english was at best lukewarm. Dinner took a long time in coming(at least one hour between order and first course) and customers arriving an hour after us got served before us... Staff extremely nice.

Couples - 10/10/2018 TripAdvisor review
« Good in parts. »

Restaurant was good, with really nice staff. The hotel in general looked smart downstairs, but the room we had was rather tired and poorly laid out. There was no easy chair - two would be good - and the desk chair needed repairing. Very cramped bathroom which hadn't been properly cleaned -two hair-clips found on the floor. All in all reasonable but not good. The public areas would lead you to expect much higher standards.

Phil Y. Couples - 08/10/2018 AccorHotels certified review
« Excellent once a quiet room was found for us »

Details about the room from booking.co were inaccurate - said the bed size was much smaller than your standard 2 meter wide double bed. In spite of requesting a quiet room we were initially gived a room with a very noisy fan just outside, and an industrial view. However, on complaining we were moved to a quiet room with a beautiful view of the grounds, and enjoyed an excellent 2 night stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phil Thank you for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Anonymous Couples - 07/10/2018 AccorHotels certified review

Relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wendy Thank you for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Anonymous Families - 07/10/2018 AccorHotels certified review
« Clean, friendly staff, fun decor. »

Rooms were clean and quiet, staff were exceptionally attentive, breakfast was high quality. Beautiful grounds, lovely escape.

Our hotel has responded to the review
Our hotel has responded to the review

Dear andrew Thank you for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Dave Couples - 07/10/2018 AccorHotels certified review
« Great hotel breakfast needs improvement »

Very happy with the room but was very disappointed with the breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David Thank you for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. I will share your comments with our chef to improve breakfast experience. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Lucy M. E. Couples - 06/10/2018 AccorHotels certified review
« Great Danes Hotel »

Everything we needed and more a great experience all round. Loved watching the peacocks roam around the grounds. Plenty of room to get ready for my wedding day. Breakfast was very filling we enjoyed it a lot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucy Thank you for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Keelan H. Operations Manager Mercure Maidstone

Linda Friends - 06/10/2018 AccorHotels certified review
« Functional, efficient, clean »

Fine though the steps down to the elevator and up to the bar not great for someone with poor mobility. I appreciate there’s a stair lift to the elevator but it’s an unnecessary hassle

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda Thank you for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

David G. Families - 05/10/2018 AccorHotels certified review
« Possibly the worst nights sleep I've ever had. »

The hotel room was clean and comfortable and the staff we friendly and helpful, particularly in the bar/restaurant. However the noise in the room from the adjacent road made it almost impossible to sleep. I thought there must be a window open but all windows were closed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David G., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Couples - 05/10/2018 TripAdvisor review
« Honeymoon Night »

Lovely relaxing hotel,very beautiful grounds and friendly staff,also good value for money.This one night stay was a gift to our dear friends who wanted a very quiet small wedding.We have stayed there many times and would definitely stay again.

Brenda Couples - 04/10/2018 AccorHotels certified review
« A Great Venue For Honeymoon Couple »

We treated our friends who had just got married to a night in 'The Suite',They really enjoyed the lovely views and grounds

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brenda Thank you for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Sarah L. Friends - 01/10/2018 AccorHotels certified review
« Comfy rooms, lovely staff, great stay! »

Totally relaxed with lovely views and helpful staff. Gorgeous food and fabulous spa!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah Thank you for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

John Families - 01/10/2018 AccorHotels certified review
« Close to motorway and 20min walk from station to London »

Comfortable and welcome

Our hotel has responded to the review
Our hotel has responded to the review

Dear John Thank you for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Paul Couples - 01/10/2018 AccorHotels certified review
« Excellent Stay »

My wife and I were extremely satisfied with our stay. The staff were very attentive, the room was excellent and the Dinner and Breakfast were excellent also. We would not hesitate to stay there again if the circumstances arose.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul Thank you for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Lisa Couples - 30/09/2018 AccorHotels certified review
« Miss »

Couldn't fault our stay. Reception staff were polite. Room was clean and bed comfy. Not so great was the shower curtain, although clean, these just automatically stick to you in the shower. Mercure saved the day as we needed to bring our dog and hadn't realised initially it was a dog friendly hotel.

Mr R. Couples - 30/09/2018 AccorHotels certified review
« Acceptable »

Bathroom w/c not working. Reported to desk and was told it will be fixed. Four hours later when we returned to room w/c still not repaired. Reported it again and asked for another room and transferred. Not impressed with service or standard claiming to be a 4 star hotel.

Hayley H. Business - 29/09/2018 AccorHotels certified review
« Disappointed »

On arrival the hotel looked dated and had a musty, damp smell. We had a warm welcome and we’re directed to the meeting room. Lunch was average. After the meeting we checked in, the bedroom was dated, the bathroom small and had black patches of damp. Bed and pillows were comfy. The windows were steamed up in the morning. Breakfast was good and the restaurant was lovely. Generally disappointed and wouldn’t return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hayley I am sorry your stay at the Mercure Maidstone did not meet your expectations. Let me assure you, your complaints have been heard, I took them seriously, I am and will continue acting on them, I’ve pass on your comments to the relevant department to act on them rapidly. Should you have more observation concerning the above, please do not hesitate to contact me on my email address op… or send me your contact details and will make my priority to contact you directly. Thank you again for your feedback. Yours sincerely, Keelan Harris Operations Manager Mercure Maidstone

E. G. Business - 29/09/2018 AccorHotels certified review
« Miss »

Dated hotel, no lift to area I was staying. Shower scalding hot and no way to cool. Disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss E., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic D

Anonymous Business - 29/09/2018 AccorHotels certified review
« Pleasant stay but breakfast could be better »

Initially allocated to a small room with no desk - I was staying to work in the area so needed a desk - but receptionist changed immediately for a more suitable room. I was very grateful. The food is ok but the breakfast was not very good. Cooked food had obviously been sitting there for a long time and looked congealed and greasy. There was a big bus group staying who had already left but at 8am there should have been fresher food available. Choice is not fantastic. But I can't fault the staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joannamrs D., I am sorry your stay at the Mercure Maidstone did not meet your expectations. Let me assure you, your complaints have been heard, I took them seriously, I am and will continue acting on them, I’ve pass on your comments to the relevant department to act on them rapidly. Should you have more observation concerning the above, please do not hesitate to contact me on my email address op… or send me your contact details and will make my priority to contact you directly. Thank you again for your feedback. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Kevin E. Families - 25/09/2018 AccorHotels certified review
« A trouble free stay with really helpful, friendly staff. »

As above, no issues at all. We were hosting a party for 100 plus people in the Hollingbourne Suite and were very well looked after by reception staff and especially Charlie and Stuart.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin Thank you for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

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