Hotel - Mercure Maidstone Great Danes Hotel
Mercure Hotel Mercure Hotel

Mercure Maidstone Great Danes Hotel

3.5/5 1,291 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 15  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Beauty salon (Paying)
    • Hairdressing salon (Paying)
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Outdoor tennis court
  • Croquet

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS
  • Snack & beverage machine

Business services

  • 14 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 126 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 16 family rooms
  • 6 connecting rooms
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Trouser press in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Telephone
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 3,788 reviews

Our guest reviews for Mercure Maidstone Great Danes Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,291 reviews
Amanda J. Friends - 12/12/2018 AccorHotels certified review
« Not great »

Toilet didn’t flush Had to ask if there was a kettle/coffee making stuff Staff has no information about the event. I.e. where to go Could not eat dinner prior event. Over an hours waiting time to be seated No bath mat Only toiletries for 1 person

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amanda, I am sorry your stay at the Mercure Maidstone did not meet your expectations. Let me assure you, your complaints have been heard, I took them seriously, I am and will continue acting on them, I’ve pass on your comments to the relevant department to act on them rapidly. Should you have more observation concerning the above, please do not hesitate to contact me on my email address op… or send me your contact details and will make my priority to contact you directly. Thank you again for your feedback. Yours sincerely, Keelan Harris Operations Manager Mercure Maidstone

David Couples - 11/12/2018 AccorHotels certified review
« Reasonable overnight stay apart from the draughty windows. »

The room was fine. The hotel was full for Christmas parties so we were booked early for dinner which was good. The major issue we had was the noise and draught from outside as the windows are awful. This is the third time we’ve stayed here but the first in winter. The heavy curtains were flapping in the wind and the noise from people below was enough to interrupt our sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Steven L. Business - 11/12/2018 AccorHotels certified review
« just what i needed - relaxing and accessible. »

Overall good - although event i attended food quality issues - also Breakfast toaster broke/ mushrooms cool not hot. staff friendly and polite, lack of signage for events in evening. eventually found correct entrance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Graham T. Couples - 10/12/2018 AccorHotels certified review
« Recent Stay »

When we arrived at the hotel we was greeted almost immediately and checked in, the hotel was clean and welcoming. Room was nice although the bathroom was a little on the small side, but was ok. I think that there should be some more disabled parking bays available as we did require one of these, but sadly most of the people that were parked there wasn’t that many that was displaying the blue badge. The overhaul experience was welcoming and we will book again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Tyrone Business - 10/12/2018 AccorHotels certified review
« Mr »

The food was okay, but found the staff very hard going and not very welcoming. Not particularly impressed either when I ordered a taxi from the reception desk at 7.50am only to find out she hadn't booked the taxi and meant I missed by train by an hour. Attention to detail really is paramount.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tyrone, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Dave Friends - 10/12/2018 AccorHotels certified review
« Excellent value for money another great night »

Excellent good comfortable room and a great breakfast. Thanks to all the staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dave, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Kerrianne Business - 10/12/2018 AccorHotels certified review
« Nice hotel but facilities not amazing »

The hotel and event was amazing however our room in comparison to guests in our party was very small for the same if not more expensive price. No tea or coffee facilities provided in room. Refused room service over the phone at the bar and reception ... was told that ordering from just eat would be better! So overall disappointed in customer service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah, Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Elaine R. Solo - 09/12/2018 AccorHotels certified review
« Rooms need updating and breakfasts need inproving »

Room as ok, bed comfortable but bathroom drains smelt Breakfast disappointing as bacon very hard and chewy and eggs not cooked properly, pt of coffee was undrinkable as looked like treacle

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elaine, I am sorry your stay at the Mercure Maidstone did not meet your expectations. Let me assure you, your complaints have been heard, I took them seriously, I am and will continue acting on them, I’ve pass on your comments to the relevant department to act on them rapidly. Should you have more observation concerning the above, please do not hesitate to contact me on my email address op… or send me your contact details and will make my priority to contact you directly. Thank you again for your feedback. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Jules Friends - 09/12/2018 AccorHotels certified review
« Work Christmas night oit »

Chose to stay here following the work yearly Christmas night out, fabulous afternoon/evening danced, drank and ate with colleagues and collapsed into a lovely bed for a relaxing night at such a reasonable cost, perfect idea no messing around with transport and a bed just when u need it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Jon L. Couples - 09/12/2018 AccorHotels certified review
« Food made us ill, hotel outdated, staff Unhelpful »

Expensive restaurant with paultry amounts, the food actually gave us mild food poisoning. When you wanted anything at reception you had to wait, one time the girl was clearly on the phone to her boyfriend while people waited. Hotel doesn't care about guests when it comes to wedding parties, very loud music and shouting until 2am, many guests came out of their rooms, hotel did nothing. Awful experience. Avoid, better places for the money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan, I am sorry your stay at the Mercure Maidstone did not meet your expectations. Let me assure you, your complaints have been heard, I took them seriously, I am and will continue acting on them, I’ve pass on your comments to the relevant department to act on them rapidly. Should you have more observation concerning the above, please do not hesitate to contact me on my email address op… or send me your contact details and will make my priority to contact you directly. Thank you again for your feedback. Yours sincerely, Keelan Harris Operations Manager Mercure Maidstone

Ann Solo - 09/12/2018 AccorHotels certified review
« Staff were polite and the food was good. »

Room was fine. The menu in restaurant was good and the staff were polite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Yvonne Couples - 08/12/2018 AccorHotels certified review
« Lovely stay »

We enjoyed our stay at this hotel. Hotel was very warm and comfortable. A bit disappointed as pool was closed for the whole time of our stay. It’s a lovely pool. Was able to use the jacuzzi and steam room which was nice. The hotel is very clean but decor could do with an update. Food was good. Staff were very friendly and helpful. Surrounding area is lovely. I would definitely stay at this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Anonymous Business - 06/12/2018 AccorHotels certified review
« Mr »

Room clean and comfortable. Dinner was poor - Thai curry was so hot I couldn't eat it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Amy R. Couples - 04/12/2018 AccorHotels certified review
« Good but loud »

The hotel was enjoyable however the most of the night we were kept awake by a humming outside the window. It was an on/ off humming like a vibration, perhaps coming from air con or a generator outside the window. This meant my partner and I could not sleep for the majority of the night. We finally fell asleep at 4am! There was no one available at the desk to report this to, so we were unable to move rooms and had to put up with the noise. Also, the room was boiling hot. We couldn’t control the temperature and the windows didn’t open far. We were red in the face due to the heat in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amy, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Quick S. Couples - 04/12/2018 AccorHotels certified review
« Quick S. »

On our way to France great location and very good breakfast, even had gluten free bread for me, rooms a little tired but other than that fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dave, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Martin Families - 04/12/2018 AccorHotels certified review
« Room was fine if a little drab. Hotel runs functions so a lot of noise late at night. »

Staff good, décor a little old fashioned. Health spa looks like it could do with updating. Late night noise was irritating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin, Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Debs Friends - 03/12/2018 AccorHotels certified review
« Fabulous »

Lovely staff, lovely rooms, gorgeous food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Debbie, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Kathryn Couples - 03/12/2018 AccorHotels certified review
« Clean, comfortable & good size room. »

Pleased with our stay in Kent very good hotel rooms & facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathryn, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

T B. Couples - 02/12/2018 AccorHotels certified review
« Fantastic Birthday Weekend »

My husband booked an overnight stay at the Great Danes for my Birthday and it was out of this world. On our arrival check in was very easy and straight forward. The surprise came when I got to the room. The room was beautifully decorated with balloons, banners, chocolates and towels shaped into love hearts. It was just beautiful. It was such a nice feeling to know that the staff had taken time out of their busy schedules to work alongside my husband to do that for me. Besides that the room was clean and fresh with loads of tea, coffee, biscuits and toiletries. There was loads of parking and there was also a lift inside if needed. The kitchen closed at 9 and drinks were served till 11pm. All the staff were absolutely fantastic. The views were to die for. There is so much more pool, spa etc that we will definitely be making use of next time. I would definitely recommend the Great Danes as the service and the Hotel is just Great. You will not be disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear T., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Derek Business - 02/12/2018 AccorHotels certified review
« Courtesious person on Checkin »

Because of Business constraints, only stayed for one evening, did not have any other contact with team. Also did not have breakfast..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derek, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

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