Hotel - Mercure Maidstone Great Danes Hotel
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Mercure Hotel

Mercure Maidstone Great Danes Hotel

Hollingbourne  Nr Maidstone 
ME17 1RE  MAIDSTONE
UNITED KINGDOM

1,065 reviews
TripAdvisor Rating Based on 1,065 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Beauty salon (Paying)
    • Hairdressing salon (Paying)
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Outdoor tennis court
  • Croquet
  • Ski hire facilities

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS
  • Snack & beverage machine

Business services

  • 14 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 126 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 16 family rooms
  • 6 connecting rooms
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Trouser press in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 2,246 reviews

Our guest reviews for Mercure Maidstone Great Danes Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 1,065 reviews
TripAdvisor review
938sharon Couples - 25/07/2017
« Lacking some Customer Service and overpriced food/drink »

Nice enough hotel with lovely grounds. However, at check in we were given no details of when/where breakfast was or any other information, eg., where/opening times of spa facilities. Though may find info in room, but nothing. So having found the spa and established we were new guests, no information offered. Basically, if you want to know anything, be prepared to have to ask! Bar prices very high and food that was ordered from bar menu, definitely overpriced for what it was - waiting nearly an hour for it to be served, which going on how dry the food was, could suggest the burgers we had had been cooking for that long. Glad to have only been staying one night. On a more positive note, comfortable enough bed & room.

AccorHotels certified review
S Couples - 23/07/2017
« Never stayed in such a bad hotel »

As bad as it can get. No lift to the second floor. Had to cross a floor full of children at a wedding reception to get to the stairs. Rooms are old. Toilet seat broken. Restaurant food very poor. Table service poor (dirty tables). Four stars only on Candid Camera

AccorHotels certified review
Anonymous Couples - 22/07/2017
« mr »

A very satisfying stay at a smart and well run hotel. Dinner was excellent. The surrounding grounds were eye catching.

AccorHotels certified review
Lauren Couples - 22/07/2017
« Good however some rude staff »

I enjoyed my stay at the Mercure, I paid £20 extra for an upgraded room and also had some spa treatments there which were great. However when I arrived and checked in at Reception, I spoke with a gentleman that wasn't very helpful whatsoever. He didn't tell me how to get to my room, the only thing he said to me was, "You're going to have to make a reservation at the restaurant as it's busy". No welcome, thank you, no friendly conversation. Not even a smile. It wasn't until a lovely cleaning lady saw that me and my partner were lost, she helped us to my room.

AccorHotels certified review
Anonymous Business - 21/07/2017
« Needs some TLC »

The bedroom corridors need new carpet and the rooms are too warm but otherwise it's a nice enough hotel - clean, good sized rooms and really friendly staff.

AccorHotels certified review
Malcolm O. Couples - 21/07/2017
« A Very Pleasant Weekend Break »

This was a very pleasant stay at the Great Danes Hotel. The staff were very friendly and attentive, particularly those in the restaurant. We ate in the restaurant in the evening and the food was good and served very hot. The room we had was very clean and the bed very comfortable.

AccorHotels certified review
Daren Couples - 20/07/2017
« Overall a nice stay »

The room was perfect, albeit the bathroom a little small. Staff were really friendly and hotel facilities and gardens were perfect for our weekend trip. Unfortunately the experienced was hampered a little during our meal in the restaurant when after waiting an hour for our main following our starters, and upon questioning this with the waiter, my partner was informed, "well madam you should know how long lamb takes to cook and we are very busy after all". Operations Manager spoke to us after the meal, but offered nothing by way of apology. Overall though, was a lovely stay in nice surroundings.

AccorHotels certified review
Brian G. Couples - 20/07/2017
« Room OK but tired »

When you book a Superior Suite Room, you expect the facilities within the room to match that title. Yes, it was a suite with separate bedroom and living area and that was, of course extremely nice, However, the facilities within the room were disappointing, i.e.: i. Fridge struggled to keep anything cold ii. Showerhead needs fixing iii. Waterflow from tap in sink needs improving I also believe that in the year 2017, all rooms should have basic air-conditioning these days. Yes it would have to be a retro fit, but that is a simple task now. To really justify the title 'Superior' someone needs to get a grip on making sure that the facilities within a room match that title. We stay at Great Danes primarily because of the fact that it is Dog Friendly and we enjoy the Grounds and the Lake view. However, I believe complacency is setting in and the Management are taking it for granted that this will make up for second rate facilities in the room.

TripAdvisor review
Couples - 20/07/2017
« Never coming back! »

Deeply disappointing and not up to the usual Mercure standard. We had just landed from a 10 hour flight and had booked (and paid for) early check-in so we could relax and sleep. Hotel had not prepared our twin room, we ended up in a double instead. Room was boiling hot - no air conditioning. Chair in the room was broken. Carpet was dirty. Shower head was cracked. Man working at the bar rude - asked him for a glass of Coke Cola and he told me I didn't need ice because it was already cold. Do I not get a choice? We had also pre-booked the three course dinner - we were told this was unavailable. Instead we were told to select items from the menu up to the value of £22. We then had to pay for anything extra. So instead of a three course meal, it was a two course meal with a top-up payment.

AccorHotels certified review
Anonymous Business - 19/07/2017

Not somewhere I would choose to come back to. Very average. Tiles popping off the wall in the bathroom, room smelt, no aircon and very stuffy in the room, breakfast was awful. Food dried up looking like it had been brought out from the day before.

AccorHotels certified review
Joan L. Solo - 19/07/2017
« Mrs Joan lees »

Did not feel welcome here and again as soon as I said that I'd a dog the room changed.

AccorHotels certified review
Andrew Families - 19/07/2017
« Short Stopover »

We were on our way to France by Le Shuttle and able to stay for one night with our dog. Nice breakfast The room was very clean, but it is very warm due to broken down A/C unit. Although the fan was provided.

AccorHotels certified review
Megan B. Couples - 18/07/2017
« Hotel a little shabby in areas, reception staff poor! good food and spa »

The reception staff were the worst i have come across, not very welcoming and abrupt verging on rude. The hotel itself is nice in parts and a little shabby everywhere else, the spa was lovely and food in the restaurant was nice apart from my desert (artic roll) came out as a piece of round hard sponge and no ice cream in the middle. I was past the point of hunger so didn't say anything to the staff who were very pleasant. We slept amazingly well and the breakfast was great!

AccorHotels certified review
Mrs J. S. Couples - 18/07/2017
« Room not satisfactory »

I booked a privilege room which should of included: A nespresso machine Dressing gowns (Robes) Slippers Newspapers None of which were in the room. We arrived at the hotel at 1.00, we were unable to book in until 2.00 and did not see the room until the following day due to us attending a wedding at Leeds Castle. When we did finally enter the room at 2.00 the following day we were greeted with a very strong musty smell. The very small bathroom still had body scrub on the tiles. At reception when we arrived we were not informed about the hotel facilities, asked if we needed a newspaper, offered to take our luggage to our room once it was ready.

AccorHotels certified review
Ruth T. Couples - 17/07/2017
« Very disappointed in all aspects »

The rooms were dirty - room service did not change bed sheets or towels nor provide complimentary bath supplies. Staff refused to acnolodge complaints until the end of my stay and had the audacity to state I should have reported issues. Food was very poor and tasteless. Over priced when I could have had a better menu at a local pub. Pool was booked for children throughout the day and not relaxing for any couples leisure break. I was even turned away when I asked to upgrade or pay extra for better service.

AccorHotels certified review
Tracy Families - 17/07/2017
« Clean comfortable and well supplied room in a friendly hotel with excellent staff. »

Family room was perfect for us. Buffet breakfast was lovely

AccorHotels certified review
Danielle Couples - 17/07/2017
« Excellent  »

All staff were very pleasant and made us feel welcome and all in all a lovely place to stay would definitely come back

AccorHotels certified review
Tania Couples - 16/07/2017
« Tania »

Hotel in the perfection location for our visit to Leeds Castle. Room a little tired and could do with a refurb, however, exceptionally clean. No air con and it was too warm when we arrived but there was a fan available for our use. Communal areas lovely and much more modern. Staff very helpful and polite. Would happily stay again.

AccorHotels certified review
Mrs R. J. Friends - 15/07/2017

I've emailed a complaint already and heard NOTHING!

AccorHotels certified review
Anonymous Families - 15/07/2017
« Too many small issues »

There is no power outlet at your bed side The elevetor is located at wrong place poorly signed in that labirynt hotel The dusch did not perform successfuly

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