Hotel - Mercure Maidstone Great Danes Hotel
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Mercure Maidstone Great Danes Hotel

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3.5/5 1,217 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 15  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Beauty salon (Paying)
    • Hairdressing salon (Paying)
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Outdoor tennis court
  • Croquet
  • Ski hire facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS
  • Snack & beverage machine

Business services

  • 14 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 126 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 16 family rooms
  • 6 connecting rooms
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Trouser press in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 3,283 reviews

Our guest reviews for Mercure Maidstone Great Danes Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,217 reviews
AccorHotels certified review
Harry M. Solo - 18/06/2018
« Dogs barking in room above during night »

Disappointed to learn the hotel was dog friendly upon check out, as dogs barking in room at 4pm, 11pm, 12pm, 7pm, 8pm 9pm. Buffet dinner was okay but the vegetables were over cooked and roasted to a crisp. All in, I want too impressed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, I am sorry your stay at the Mercure Maidstone did not meet your expectations, please let me know what we could do better to gain back your trust. Let me assure you, your complaints have been heard, we are and will continue acting on them. I cannot apologize enough for the unfortunate experience you had with us. As the Operations Manager it is my duty to look after our customers, and I will be very happy to discuss about it further with you. You can write to my email address op… or send me your contact details and will make my priority to contact you directly. Yours sincerely, Keelan Harris Operations Manager Mercure Maidstone

AccorHotels certified review
Anonymous Couples - 17/06/2018
« Disappointed »

We had paid for early check-in as we had a Wedding to go to. Unfortunately, not only were we not able to check in early but were told (at 2.20pm, with a taxi arriving at 3pm) our room was still not ready but we could use it to get dressed. We were offered a drinks voucher by way of compensation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah I am sorry your stay at the Mercure Maidstone did not meet your expectations, please let me know what we could do better to gain back your trust. Let me assure you, your complaints have been heard, we are and will continue acting on them. I cannot apologize enough for the unfortunate experience you had with us. As the Operations Manager it is my duty to look after our customers, and I will be very happy to discuss about it further with you. You can write to my email address op… or send me your contact details and will make my priority to contact you directly. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

AccorHotels certified review
Kim Families - 17/06/2018
« Lovely birthday treat. »

Lovely room and service. Clean and tidy hotel. Spa facilities were good. No tea bags but staff came up to room to replenish when asked. Restaurant experience was not so good. Tables were available but it was suggested we order from the bar if we wanted to sit outside. Was clearly ignored - no eye contact from bartender. Served several other people clearly arriving after us. Waited an inordinate amount of time. In the end we left and drove into town to eat.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim Thank you for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comment with our team regarding the poor customer care you have experienced, I will use your comment as an example during our weekly F&B meetings Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

AccorHotels certified review
Zoe L. Couples - 16/06/2018
« Satisfactory »

On booking we asked for a room with a shower and was booked into an adapted room so I asked if this was a shower for a disabled person and was told no it just has wider doorways when we arrived it was a room adapted for disabled people so was disappointed ... staff were all very nice and spa facilities were lovely

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zoe Thank you for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

AccorHotels certified review
Gareth G. Couples - 15/06/2018
« A good night's sleep »

We used the hotel as a staging post before travelling to Dover for the ferry to France. It is well-located for this. It was clean and business like.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gareth Thank you for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one Sincerely, Keelan Harris Operations Manager Mercure Maidstone

AccorHotels certified review
A B. B. Couples - 12/06/2018
« Short Birthday B.. »

Our stay was good overall. All staff were friendly and helpful throughout our time there. One area of concern was the limited and unimaginative bar/restaurant menu, which did mean we choose to eat out on a couple of occasions to have a more interesting menu to select from. Some of the leisure facilities also were in need of a little cosmetic attention. The gym was excellent! Outdoor areas for relaxing were very restricted, which was a shame because the weather was conducive for this activity. Our room was very comfortable, with a lovely outlook over the garden and lake. It was kept spotless by the housekeeping staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith Thank you for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

AccorHotels certified review
Laurence Couples - 12/06/2018
« Too darned hot! »

Room and bathroom adequate and clean, but was made extremely hot by lack of air conditioning. A fan just did little to help and blackout curtains prevented air circulation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laurence Thank you for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. Although your stay was disturbed by a warm bedroom and a lack of air-con, I appreciate the positive feedback you have left. Thank you again for sharing your experience. Let me know the next time you intend to visit us again, I will make my priority to look after you. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

AccorHotels certified review
Kathy P. Couples - 12/06/2018
« good »

So pleased Amanda is still in the dinning room always so helpful and it was great she remembered us. Sue also is kind and helpful . Sorry to say our room was really hot so not as comfortable as we would have liked.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathy Thank you for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

AccorHotels certified review
Anonymous Couples - 12/06/2018
« Mrs »

a most enjoyable weekend, room delightful and staff very friendly and helpful. Beautiful weather enabled us to make the most of the lovely grounds.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret Thank you for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

AccorHotels certified review
Gilly B. Friends - 12/06/2018
« Relaxing »

Spa great room great location great staff very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gillian Thank you for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

AccorHotels certified review
Anonymous Couples - 12/06/2018
« Clean mud-range group hotel »

Pleasant stay in mid-range hotel - staff ok but couple possibly need more training as restaurant not quite up to par & reception took upgrade payment off overall total bill but no room upgrade or if it was an upgrade dread to think what basic rooms like as room very tired with furniture very scruffy. Room also unbearably hot as no air con. That said overall very acceptable for one night stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil Thank you for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

AccorHotels certified review
Robert L. Couples - 11/06/2018

Bedroom hot, not air con I asked for large glass of red wine with my gold club member vouchers and was only given a medium glass

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert I am sorry your stay at the Mercure Maidstone did not meet your expectations, please let me know what we could do better to gain back your trust You can write to my email address op… or send me your contact details and will make my priority to contact you directly. Thank you again for your feedback. Yours sincerely, Keelan Harris Operations Manager Mercure Maidstone

AccorHotels certified review
Mrs B. Couples - 10/06/2018
« Average »

Was ok but was a party going on was very loud in the room and the room bathroom wasn’t very clean mildew all over the walls

Our hotel has responded to the review
Our hotel has responded to the review

Dear Staci I am sorry your stay at the Mercure Maidstone did not meet your expectations, please let me know what we could do better to gain back your trust You can write to my email address op… or send me your contact details and will make my priority to contact you directly. Thank you again for your feedback. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

AccorHotels certified review
S M. Solo - 10/06/2018
« Poor service and tired building »

On arrival no one at reception. After a few minutes wait, staff member came from bar, no apology for me having been kept waiting When in bar, kept waiting again even though staff were present. They don’t seem to be able to multitask. The barman asked a staff member who was behind the bar to serve me. She said she was to busy getting a drink for a customer in the restaurant Same problem when I tried to order a sandwich. Another customer at the restaurant asked for s table and was told by a member of staff that they would have to wait and again when another member of staff was asked to help the customer they said they were too busy Some of the decor in the hotel is poorly maintained and the room was very hot even with the window open (no air conditioning) I find he service that I get in the Ibis hotels is far superior, especially in France and Portugal

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stuart I am sorry your stay at the Mercure Maidstone did not meet your expectations, please let me know what we could do better to gain back your trust. Let me assure you, your complaints have been heard, we are and will continue acting on them. I cannot apologize enough for the unfortunate experience you had with us. As the Operations Manager it is my duty to look after our customers, and I will be very happy to discuss about it further with you. You can write to my email address op… or send me your contact details and will make my priority to contact you directly. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

AccorHotels certified review
James Couples - 10/06/2018
« Enjoyable »

Staff friendly , room comfortable food good overall a good break

Our hotel has responded to the review
Our hotel has responded to the review

Dear James Thank you for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

AccorHotels certified review
W. Couples - 10/06/2018
« Lovely hotel »

Lovely, clean, friendly , happy, well placed hotel , staff are all very helfuk and without doubt made out stay an enjoyable one

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie Thank you for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

AccorHotels certified review
Mr I. S. Couples - 09/06/2018

Only disappointment was the room was tired and the money we spent on the room was well over the top. I have paid less at a Hilton and had truly amazing rooms. Even the q10 hotels rooms were better for less money. But other than that we had a good stay breakfast was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian Thank you for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. Apologies if your room did not meet you expectations, but I hope this will not deter you in visiting us again. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

AccorHotels certified review
J Couples - 08/06/2018
« Overcharge »

Stay was ok and unfortunately my stay left an after taste as when realised that I have been overcharged...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Henderson I am sorry your stay at the Mercure Maidstone did not meet your expectations. Can you please contact at my email address op… or send me your contact details and will make my priority to get in touch with you about your overcharged stay. Thank you again for your feedback. Yours sincerely, Keelan Harris Operations Manager Mercure Maidstone

AccorHotels certified review
Sally G. Couples - 08/06/2018
« Great nights sleep. »

The room was roomy and comfortable. The massive bed was so luxurious I had the best sleep.! I feel they could provide more tea and coffee, although I'm sure I could have got some more from reception. Overall a great stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sally Thank you for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. Teas & Coffees can be asked at the reception, and we also have a 24/24 duty manager helpline to whom you could have asked for some more teas, coffees and milk Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

AccorHotels certified review
Christina H. Families - 07/06/2018
« Very good, good location good breakfast, good beds »

Very good,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christina Thank you for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

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