Mercure Maidstone Great Danes Hotel 4 stars

TripAdvisor rating 3.5/5 1,399 reviews
Mercure Maidstone Great Danes Hotel
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Hotel extras

  • Five miles from Maidstone East railway station

  • Nearby Bluewater, Europe's biggest shopping centre

  • In-house bar & restaurant serving authentic local dishes

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Outdoor tennis court
  • Croquet
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 14 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure Maidstone Great Danes Hotel

Hollingbourne
Nr Maidstone
ME17 1RE
maidstone
united kingdom

Tel: +4401622528565

Fax: (+44)0162/2735290

Contact email

Check-in from 14h00

Check out up to 12h00

  • HOLLINGBOURNE :   HOLLINGBOURNE

  • Maidstone Bus Station :  

  • By plane

    LONDON GATWICK At 71.62km / 44.5 miles

  • By boat

    PORTS TO FRANCE At 57.94km / 36 miles

  • By train

    HOLLINGBOURNE At 2.57km / 1.6 miles

  • By train

    MAIDSTONE EAST At 7.24km / 4.5 miles

GPS :51.258732, 0.616822

Our accommodations

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 2 children

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 1 double bed and lakeside view

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Superior suite with 1 double bed and lakeside view

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Our restaurants and bars

The Bar & Brasserie

Type of cuisine: International

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar & Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

Lunch

12:00 - 18:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ARTS BAR

Photo non contractuelle / Strictly non binding

Traditional & internationally inspired cuisine and selection of wines. Friendly & helpful service amongst individually styled surroundings which offer a relaxed atmosphere for an enjoyable dining experience. Live music most Friday & Saturday evenings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 404

  • Maximum capacity: 650 people

  • Maximum banquet capacity: 360 people

Find out more

Our guest reviews for
Mercure Maidstone Great Danes Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.9/5

4,461 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,399 reviews

Reliable hotel

Customer review rating 3.9/5

Kathrose Couples - 14/08/2019 AccorHotels review

Always somewhere you can rely on for a comfortable stay,good food and friendly staff.

Good location but dirty room

Customer review rating 3.9/5

Deb Families - 14/08/2019 AccorHotels review

Stayed here before but this time the room was dirty, sweets and toys left under settee and bed. Room location not ideal as no lift but four lots stairs. We had our grandchildren so trying to carry them and all the baggage that comes with them up to floor 3 wasn’t ideal. I don’t get why family rooms are located right at the top with no lift? Staff are very polite and accommodating and breakfast is good but not sure I would stay here again.

Very comfortable bed

Customer review rating 3.9/5

Nicola Families - 14/08/2019 AccorHotels review

Wonderful bed, clean room, nice facilities. Also, lovely venue for wedding

Mr Ian P.

Customer review rating 3.9/5

Ian P. Business - 14/08/2019 AccorHotels review

Fantastic! The hotel staff were amazingly accommodating and friendly. Superb venue.

Large comfortable Hotel

Customer review rating 3.9/5

Brian Friends - 12/08/2019 AccorHotels review

Hotel was very comfortable and clean, can recommend breakfast and staff were very polite and helpful

Dear Brian P., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

1 night couple stay

Customer review rating 3.9/5

Jos Couples - 12/08/2019 AccorHotels review

Soooo disappointed the jacuzzi was out of order and according to staff has been for some time. No veggie options at breakfast other then eggs and cereal. No removable shower head. On the plus a lovely bed and good night's sleep. Fan in the room, iron and safe provided.

Dear Jaime S., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have noted your comment about the jaccuzi, and I am sorry it has been out of action, as we have been waiting for parts to arrive. Rest assured this has now been rectified. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Di Cara General Manager

Ms

Customer review rating 3.9/5

L. T. Friends - 11/08/2019 AccorHotels review

Hotel is over all dirty inside out. Swimming pool facilities are shocking! Evidently you are not looking after this hotel, you are not improving it.... just milking it. That will catch up with you soon. My room was dusty, phone didn’t work, I wasn’t able to call the receptionist with my enquires. Net curtain had 3 huge holes! Just embarrassing! Overall stay was disgusting.

top!

Customer review rating 3.9/5

Willem Families - 11/08/2019 AccorHotels review

top!

Dear Willem G., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Our romantic stay with you

Customer review rating 3.9/5

Jack S. Couples - 11/08/2019 AccorHotels review

So we pulled up and it looked like a block of flats. Nothing like the photos on the website. After swimming in the pool I then woke up with a veruca on my foot. The food was lovely APART from the “white Bait”. Carbonara was nice my fiancée said howe4 she was drunk the whole time once she saw what the room looked like. Speaking of the room. Walking to it there was pizza boxes left outside one room the whole day, flys we’re flying around it. Breakfast was nice. Cranberry juice was slightly sour and I think they should have hash browns and beans. I wouldn’t say this was a 4 star hotel howe4 we did have a good weekend as we said it’s how we make it.

Good - well furnished room

Customer review rating 3.9/5

Andrew G. Couples - 10/08/2019 AccorHotels review

Comfortable room , good breakfast

Dear Andrew G., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Nice enough time that we spent within the hotel

Customer review rating 3.9/5

Chloe Couples - 07/08/2019 AccorHotels review

Short 2 night stay. Meal on the first night was lovely tasting however service was minimal and took very long. However when we were seen to the staff were polite. Spa the next morning was very poorly kept and reflects in the over score of our stay. The pool boy had hardly any interest and the cleanliness was far below an appropriate standard. The room we stayed in was adequately clean with required amenities.

Dear Chloe W., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Di Cara General Manager

Great value for money, great location and helpful staff

Customer review rating 3.9/5

Anonymous Couples - 06/08/2019 AccorHotels review

Stayed over night before embarking on a walk on North downs way. Great location, great value for money, though the facility needs updating, it was clean and the staff were helpful. Also enjoyed the breakfast very much!

Dear Maiko D., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I hope this has not marred your opinion of the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Always worth staying here.

Customer review rating 3.9/5

Steve B. Couples - 06/08/2019 AccorHotels review

We have stayed a few times at this hotel and have always found it to be warm and accommodating. All the staff are kind courteous and professional at all times. The food is delicious it is cooked perfectly and the rooms are spacious well equipped as well as clean to a high standard. We stayed in the lakeside suite which was totally amazing and will be booking that again.

Dear Steven B., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Horrendous anniversary experience

Customer review rating 3.9/5

Sarah C. Couples - 06/08/2019 AccorHotels review

I have emailed the GM directly detailing my experience and dissatisfaction. Along with photos of the disgusting room we were given. Absolutely ruined our 1st wedding anniversary.

Decent hotel but Miserable staff!

Customer review rating 3.9/5

Paula Couples - 06/08/2019 AccorHotels review

The hotel is nice enough but I do t think we saw one happy staff member during our stay.

Dear Paula B., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Di Cara General Manager

Mr

Customer review rating 3.9/5

Gary Couples - 05/08/2019 AccorHotels review

Fantastic apart from Breakfast fly was all over the bacon surprised the food is all open surely a cover on food is more hygienic even after I mentioned don’t think nothing was done so we left with no breakfast

Mr

Customer review rating 3.9/5

Mark S. Families - 05/08/2019 AccorHotels review

The only complaint me & the wife have is the bathroom could do with handrails to get into the bath

Dear Mark s., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I have noted your comments about the handrails in the bath. We will look in to this suggestion in the near future, and thank you for suggesting. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Comfortable stay in a lovely hotel

Customer review rating 3.9/5

Anonymous Couples - 05/08/2019 AccorHotels review

Our room was nice. It was clean and comfortable. It did have a bath albeit not a full size bath so we couldn’t stretch out and enjoy a soak! Our evening meal was lovely though the drinks were expensive and the menu not cheap either for what we got. Good service. Breakfast was adequate but no cheese or cold meats etc for the continental Only a choice of jam or marmalade to go with french bread. Easy check in and check out.

Dear Sarah W., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I have also noted all your other comments and we are looking in to it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Unhappy

Customer review rating 3.9/5

Mark Couples - 05/08/2019 AccorHotels review

My partner and I was both u happy with our stay, with in one word simply was unpleasant. The fact that there was no air conditioning in the rooms what so ever + combined with peacock mating season(obviously not the hotel's fault) made for two extremely uncomfortable nights

A well situated hotel next to Leeds Castle

Customer review rating 3.9/5

Joanne H. Couples - 05/08/2019 AccorHotels review

A lovely one night break for myself and husband so that we could enjoy the activities next door at Leeds Castle. The restaurant was busy that evening so we ate in the bar area. The breakfast is excellent as always.

Dear Joanne H., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager
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