Hotel - Mercure Maidstone Great Danes Hotel
Mercure Hotel Mercure Hotel

Mercure Maidstone Great Danes Hotel

3.5/5 1,236 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Beauty salon (Paying)
    • Hairdressing salon (Paying)
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Outdoor tennis court
  • Croquet
  • Ski hire facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS
  • Snack & beverage machine

Business services

  • 14 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 126 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 16 family rooms
  • 6 connecting rooms
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Trouser press in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Telephone
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 3,453 reviews

Our guest reviews for Mercure Maidstone Great Danes Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,236 reviews
Katie G. Families - 07/08/2018 AccorHotels certified review

Far to hot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katy I am sorry your stay at the Mercure Maidstone did not meet your expectations. Let me assure you, your complaints have been heard, I took them seriously, I am and will continue acting on them, I’ve pass on your comments to the relevant department to act on them rapidly. Should you have more comments concerning the above, please do not hesitate to contact me on my email address op… or send me your contact details and will make my priority to contact you directly. Thank you again for your feedback. Yours sincerely, Keelan Harris Operations Manager Mercure Maidstone

Carol H. Couples - 06/08/2018 AccorHotels certified review
« Very relaxing couple of days my daughter and I had a very relaxed couple of days together »

My daughter and I spent a couple of very nice days at the Great Danes hotel, Maidstone in an upgraded room with lake view. The hotel has been refurbished very nicely, we loved the sofas and chairs in the different areas to sit and relax, and thought the dining area very nice with friendly waitresses. Our only disappointment was the jacuzzi was out of use, and had been a few weeks we were told, and the pool area needs some tlc, as for a 4* hotel it's looking very neglected. Apart from that our whole experience was enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carol Thank you for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Barry S. Couples - 06/08/2018 AccorHotels certified review
« Good location for North downs way »

Excellent food and facilities. Excellent breakfast quality and choice. Friendly and helpful staff. Decor a little tired in places (rooms, hallways, pool changing rooms)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barry Thank you for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Nirvana A. Couples - 06/08/2018 AccorHotels certified review
« Catered for in every way! »

Myself and a lot of my friends and family were staying here for my wedding day at a venue not to far away. We was totally taken care of and there was never any hesitation in our requests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nirvana Thank you for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

J G. Couples - 06/08/2018 AccorHotels certified review

pleasant and enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jenny Thank you for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Mathew B. Couples - 06/08/2018 AccorHotels certified review
« Slow, didnt get the room we booked. »

Arrived late as it was out wedding night. Check in was slow. And when we got to the room the key did not work. We called a family member to ask for someone to come and help. They eventually did come but needed some persuading. Once we were let into the room. My wife complete with massive dress and bags of gifts was not offered assistance. Then when she did get in the room. Someone was already in there. The only bridal suite you have. That I booked months ago was occupied. We have been given a 50% refund and a bottle of fiz. However this is the second bad experiance we have had at mercure in a couple of weeks. As my wife had her hen night there and there were also issues then.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew I am sorry your stay at the Mercure Maidstone did not meet your expectations. Let me assure you, your complaints have been heard, I took them seriously, I am and will continue acting on them, I’ve pass on your comments to the relevant department to act on them rapidly. Should you have more comments concerning the above, please do not hesitate to contact me on my email address op… or send me your contact details and will make my priority to contact you directly. Thank you again for your feedback. Yours sincerely, Keelan Harris Operations Manager Mercure Maidstone

Stephen Couples - 06/08/2018 AccorHotels certified review
« Lovely place to stay »

Everything about our stay was excellent apart from the fact that there was no air-conditioning - it was an exteremely hot night

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen Thank you for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Zoe V. Families - 05/08/2018 AccorHotels certified review
« Unbearably hot and dated »

We had booked a room to stay after a wedding (I Was a Member of the bridal party and we wanted to all go for breakfast the following morning). After the wedding breakfast we checked into our room. We were given room 152. Upon entering the room we were met with a wall of heat. No fan or air conditioning. After ( minutes we were both dripping with sweat and I felt ill. We went to reception to be told there was no air con in any room and they were happy to refund us as we decided we would be able to stay due to how uncomfortable we were.this was a shame As we missed out on breakfast with the bride and groom. My parents (grandparents to the bride) also booked a room. My mum is disabled so a disabled room was booked. This was on the third floor but the nearest lift was out of order. They used the other one and this meant a bit of an obstacle course (up Some steps along a corridor) and my mum is in a mobility scooter or uses a frame and this meant she couldn’t get to the room. My dad went to the room and found broken glass on the floor!! Also the room was very hot. My mum and Dad were obviously unable To stay and so checked Out. This was really really disappointing. Furthermore, the rooms are in desperate need of an upgrade. The carpet had holes in and the bathroom was one of the worst bathrooms I have seen on my hotel stays. How on earth this hotel can be rated a 4* is beyond me. This certainly was not the experience we wanted for such a happy event.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin I am sorry your stay at the Mercure Maidstone did not meet your expectations. Let me assure you, your complaints have been heard, I took them seriously, I am and will continue acting on them, I’ve pass on your comments to the relevant department to act on them rapidly. Should you have more comments concerning the above, please do not hesitate to contact me on my email address op… or send me your contact details and will make my priority to contact you directly. Thank you again for your feedback. Yours sincerely, Keelan Harris Operations Manager Mercure Maidstone

Caroline I. Families - 05/08/2018 AccorHotels certified review

Awful. Booked back in April for my brother and his wife for their wedding night as a gift. Never been so humiliated.....firstly couldn't pay for it prior to there stay so has to give them cash!! Then they arrived and the only room left ( even though I booked back in April!!!!!!!!!!!!!) was one above a party that stopped at 1am. It was so noisy they went home. I suppose the only positive is they did get their money back!! Congratulations on ruining their wedding night and embarrassing the life out of me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Caroline I am sorry your stay at the Mercure Maidstone did not meet your expectations. Let me assure you, your complaints have been heard, I took them seriously, I am and will continue acting on them, I’ve pass on your comments to the relevant department to act on them rapidly. Should you have more comments concerning the above, please do not hesitate to contact me on my email address op… or send me your contact details and will make my priority to contact you directly. Thank you again for your feedback. Yours sincerely, Keelan Harris Operations Manager Mercure Maidstone

Kay K. Solo - 05/08/2018 AccorHotels certified review
« Miss »

I have written an email outlining my dissatisfaction. Perhaps you could get back to me when you have read it!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kay I am sorry your stay at the Mercure Maidstone did not meet your expectations. Let me assure you, your complaints have been heard, I took them seriously, I am and will continue acting on them, I’ve pass on your comments to the relevant department to act on them rapidly. Should you have more comments concerning the above, please do not hesitate to contact me on my email address op… or send me your contact details and will make my priority to contact you directly. Thank you again for your feedback. Yours sincerely, Keelan Harris Operations Manager Mercure Maidstone

Stephen A. Families - 05/08/2018 AccorHotels certified review
« Too hot! »

The room was far too hot, some upgrades needed to add air conditioners! Beds were comfortable and room were clean! Didn’t use any of the facilities so can’t comment on them

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen I am sorry your stay at the Mercure Maidstone did not meet your expectations. Let me assure you, your complaints have been heard, I took them seriously, I am and will continue acting on them, I’ve pass on your comments to the relevant department to act on them rapidly. Should you have more comments concerning the above, please do not hesitate to contact me on my email address op… or send me your contact details and will make my priority to contact you directly. Thank you again for your feedback. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Brian Couples - 05/08/2018 AccorHotels certified review
« Fair value »

We booked with Wowcher which offered a discount off the list price: the hotel experience was acceptable taking into account the discounted cost

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bryan Thank you for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Anonymous Families - 03/08/2018 AccorHotels certified review

I think the staff was great, food was ok but the rooms look a little tired. Due to the heat and no aircon in the room it was rather warm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carl Thank you for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

H. Families - 03/08/2018 AccorHotels certified review
« Hot And noisy »

Expensive hot too much noise for the length of sleep gained. Arrived at 9 to sleep disco below till 11 up to leave 4 am. Mouldy bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah, I am sorry your stay at the Mercure Maidstone did not meet your expectations. Let me assure you, your complaints have been heard, I took them seriously, I am and will continue acting on them, I’ve pass on your comments to the relevant department to act on them rapidly. Should you have more comments concerning the above, please do not hesitate to contact me on my email address op… or send me your contact details and will make my priority to contact you directly. Thank you again for your feedback. Yours sincerely, Keelan Harris Operations Manager Mercure Maidstone

Mrs S. Families - 02/08/2018 AccorHotels certified review

Fantastic staff who went out of their way to please. Rooms need air conditioning but our stay was during excephot weather. Initial check in was disappointing as I had asked for inter connecting rooms and this was not possible. However, the customer service received over the three days far exceeded expectations and made up for my initial disappointment. Bar staff took pride in serving drinks to a high standard and went out of their way to please. Restaurant staff were very friendly and again eager to please. Food was of a good standard. Been a while since I received some good customer service and I gave this feedback on checkout.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Debra Thank you for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Darren Families - 01/08/2018 AccorHotels certified review
« Comfortable and relaxed »

Overall it was good, clean and tidy. No Jacuzzi available to use, and the lockers did not fill me with confidence from a security perspective. Staff were very friendly and accommodating. No air conditioning, made it a little uncomfortable sleeping, complimentary bottled water would have been nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Darren I am sorry your stay at the Mercure Maidstone did not meet your expectations. Let me assure you, your complaints have been heard, I took them seriously, I am and will continue acting on them, I’ve pass on your comments to the relevant department to act on them rapidly. Should you have more comments concerning the above, please do not hesitate to contact me on my email address op… or send me your contact details and will make my priority to contact you directly. Thank you again for your feedback. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Anonymous Families - 01/08/2018 AccorHotels certified review
« Lack of organisation »

Rooms were great. Food was great. The lack of organisation at reception was not. Giving out a room key at check in for a room that already has guests in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashleigh I am sorry your stay at the Mercure Maidstone did not meet your expectations. Let me assure you, your complaints have been heard, I took them seriously, I am and will continue acting on them, I’ve pass on your comments to the relevant department to act on them rapidly. Should you have more comments concerning the above, please do not hesitate to contact me on my email address op… or send me your contact details and will make my priority to contact you directly. Thank you again for your feedback. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

Linda Couples - 01/08/2018 AccorHotels certified review
« Very reasonably priced and everything okay »

Staff were pleasant, room acceptable, no particular frills. We had value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda Thank you for your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

M C. Couples - 31/07/2018 AccorHotels certified review

Lovely.. very disappointed that the jacuzzi was out of order...

Patrick K. Families - 31/07/2018 AccorHotels certified review
« Somewhat Disappointing »

The family party was great but our room in the hotel was somewhat disappointing. The cleaning left a lot to be desired - a lot of dust & the door handles & frames were grubby. The price of drinks at the bar are also excessive - £20 for two glasses of wine is unacceptably expensive as is £17 for a single measure gin & tonic & a pint of lager. The breakfast however was good with an extensive choice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick I am sorry your stay at the Mercure Maidstone did not meet your expectations. Let me assure you, your complaints have been heard, I took them seriously, I am and will continue acting on them, I’ve pass on your comments to the relevant department to act on them rapidly. Should you have more comments concerning the above, please do not hesitate to contact me on my email address op… or send me your contact details and will make my priority to contact you directly. Thank you again for your feedback. Sincerely, Keelan Harris Operations Manager Mercure Maidstone

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