Mercure Burton upon Trent Newton Park Hotel 4 stars

TripAdvisor rating 3.5/5 545 reviews
Mercure Burton upon Trent Newton Park Hotel
See on a map
+ 15 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • Eight acres of stunning landscaped gardens

  • 18th century Italianate-style manor house

  • Within 30 minutes of Alton Towers theme park

  • Eight fully-equipped meeting rooms for 120 guests

  • The Folly Restaurant serves a feast of international cuisine

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Burton upon Trent Newton Park Hotel

Newton Solney
DE15 0SS
derbyshire
united kingdom

Tel: +4401283305012

Fax: (+44)128/3703214

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    EAST MIDLAND At 20.92km / 13 miles

  • By train

    BURTON UPON TRENT At 5.63km / 3.5 miles

GPS :52.825704, -1.58834

Our accommodations

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. Windows from most of our rooms open onto views of the hotel's landscaped gardens. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and sl ippers.

Classic room with 1 double bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • TV room service ordering(...)

Classic room with 2 single beds

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • TV room service ordering(...)

Classic family room for 2 adults and 1 child

  • Max. number of persons: ‌3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • TV room service ordering(...)

Classic room with 1 single bed

  • Max. number of persons: ‌1
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • TV room service ordering(...)

Privilege room with 1 double bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • TV room service ordering(...)

Superior room with 1 double bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • TV room service ordering(...)

Our restaurants and bars

FOLLY RESTAURANT

Type of cuisine: International

Choose from a diverse collection of mouth watering dishes prepared using fresh ingredients and locally sourced produce.Choose from our selection of fine wines, from Australia to Italy. Indulge in one of our delicious desserts.

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CLUB BAR

Photo non contractuelle / Strictly non binding

The Club bar offers a range of wines, beers, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available in the bar allowing you to continue relaxing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 114 m²

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Burton upon Trent Newton Park Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.8/5

1,447 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

545 reviews

Very disappointing

Customer review rating 3.8/5

Darren W. Business - 13/07/2019 AccorHotels certified review

No aspect of the service was satisfactory

Dear Mr. W., Thank you for taking the time to tell us about your experience at the Mercure Burton upon Trent Newton Park Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. If I could ask you to expand on what the issues were that you encountered I would be very grateful. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Wilma

Pleasant

Customer review rating 3.8/5

Valerie B. Couples - 12/07/2019 AccorHotels certified review

Clean, comfortable with pleasant outdoor seating

Dear Valerie We very much appreciate your comments regarding your stay at the Mercure Burton upon Trent Newton Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wilma

MR ANDREW R.

Customer review rating 3.8/5

Andrew R. Business - 12/07/2019 AccorHotels certified review

Brilliant staff, Brilliant food, unfortunately accommodation in need or a refresh as it's looking tired.

Dear Andrew We very much appreciate your comments regarding your stay at the Mercure Burton upon Trent Newton Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wilma

Place and staff superb

Customer review rating 3.8/5

Anna S. Couples - 11/07/2019 AccorHotels certified review

The stay was excellent, the only down fall was the room, bottom of wardrobe very dusty, black mold and cobwebs behind the curtains and skirting board behind radiator was not very nice, my husband who is 5ft 11 and me at only 5ft had difficulty in bathroom, could not sit on the toilet unless it was side ways, apart from that we enjoyed our stay.

Dear Anna Thank you for taking the time to tell us about your experience at the Mercure Burton upon Trent Newton Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wilma

Family friendly hotel

Customer review rating 3.8/5

N B. Families - 08/07/2019 AccorHotels certified review

We had a great time at the hotel. The rooms are huge and we felt spoilt.

Dear Neil, We very much appreciate your comments regarding your stay at the Mercure Burton upon Trent Newton Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wilma

Rooms too small....generally decor of hotel brown and dated; bar food very average

Customer review rating 3.8/5

Rory B. Solo - 01/07/2019 AccorHotels certified review

Hotel does not live up to its appearance and grounds. V dated

Dear Rory , Thank you for taking the time to tell us about your experience at the Mercure Burton upon Trent Newton Park Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Wilma

A mercurial murder mystery moment

Customer review rating 3.8/5

David Couples - 01/07/2019 AccorHotels certified review

Nice spacious room let down by lack of ventilation on hot night. Average food at dinner - part of Murder Mystery Evening - an unexpected bonus.

Dear David , Thank you for taking the time to tell us about your experience at the Mercure Burton upon Trent Newton Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wilma

Excellent hotel with great breakfast

Customer review rating 3.8/5

Sheila C. Families - 26/06/2019 AccorHotels certified review

We stayed just one night for a wedding. It's a lovely old hotel, with lots of character. Our only complaint would be that the extractor in the bathroom was incredibly loud! The bed was comfy, the shower was great and breakfast was excellent!

Dear Sheila, We very much appreciate your comments regarding your stay at the Mercure Burton upon Trent Newton Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zoe

Comfortable bed, great service, nice breakfast

Customer review rating 3.8/5

Helen Families - 25/06/2019 AccorHotels certified review

The service was excellent, the room and bed was clean and comfortable although the bathroom felt dated and "tired". Breakfast was plentiful with plenty of choice.

Dear Helen, We very much appreciate your comments regarding your stay at the Mercure Burton upon Trent Newton Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zoe

Lovelylocation

Customer review rating 3.8/5

Sharon B. Families - 24/06/2019 AccorHotels certified review

We stayed at Burton Upton Trent Mercure hotel. Classic building with lovely grounds . Saw that a wedding was also taking place. Not modern but good enough. Breakfast was too expensive as for 4 of us that would have cost £44.

Dear Sharon, We very much appreciate your comments regarding your stay at the Mercure Burton upon Trent Newton Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zoe

Not sure where to start

Customer review rating 3.8/5

Said E. B. Business - 22/06/2019 AccorHotels certified review

Not clean, no drinking water in the rooms. Old and outdated rooms. No gym. Needs a complete demolition job and a new hotel to be built in its place.

Dear Said, Thank you for taking the time to tell us about your experience at the Mercure Burton upon Trent Newton Park Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that these problems were a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problems. All our efforts are concentrated in preventing future occurrences. Sincerely, Zoe

Lovely stay in a historic country manor

Customer review rating 3.8/5

Mike W. Friends - 21/06/2019 AccorHotels certified review

We stayed as part of a wedding reception party and found the accommodation very comfortable, fascinating history and decor, and a great breakfast too :)

Dear John, We very much appreciate your comments regarding your stay at the Mercure Burton upon Trent Newton Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zoe

Dated and very over-priced for what it is

Customer review rating 3.8/5

Anonymous Couples - 18/06/2019 AccorHotels certified review

Booked a room as friends were having a wedding reception at the venue. Considering the dated decor and facilities, we found it very over-priced. In addition the pricing if drinks was heavily over-priced too. Customer service and staff were extremely pleasant though. No issues with customer service during our stay

Dear Greg, Thank you for taking the time to tell us about your experience at the Mercure Burton upon Trent Newton Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Zoe

Murder Mystery

Customer review rating 3.8/5

J. Friends - 17/06/2019 AccorHotels certified review

A good booking in process. The room was very clean. Set meal for murder mystery evening 7/10: garlic mushrooms tasty but lacking in quantity, chicken with stuffing not exceptional but filled a hole, and individual lemon meringue pie nicely presented but lacked any lemon flavouring at all. Good spread for breakfast which was available until 10am (a bonus - you usually have to be out of the building by 10am in most hotels).

Dear Rhiannon , We very much appreciate your comments regarding your stay at the Mercure Burton upon Trent Newton Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, wilma
Customer review rating 3.8/5

Sue Friends - 17/06/2019 AccorHotels certified review

Lovely welcome from Paul on reception. Stairs and corridors needed vacuuming. Room was ok but pillows very hard and duvet cover on my bed was ripped. The food was delicious and well presented. Wine prices were exorbitant (and the wine was not good...similar to the cheapest you can buy in the supermarket.)

Dear Susan , Thank you for taking the time to tell us about your experience at the Mercure Burton upon Trent Newton Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wilma

lovely comfortable bed

Customer review rating 3.8/5

Rosemary D. Couples - 17/06/2019 AccorHotels certified review

Nice large room, a bit dated and in need a a deep clean. The staff were very helpful and the evening meal was good even though it was part of a large Murder Mystery evening. Good breakfast with plenty og choice

Dear Rosemary , We very much appreciate your comments regarding your stay at the Mercure Burton upon Trent Newton Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, wilma

Everything as expected for price paid, very helpful staff.

Customer review rating 3.8/5

Anonymous Friends - 16/06/2019 AccorHotels certified review

The quality of the hotel and the room was fine and what I expected. The staff were particularly helpful and friendly re. storing luggage and organising taxis.

Dear Kate, We very much appreciate your comments regarding your stay at the Mercure Burton upon Trent Newton Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zoe

noisy and felt like a 2-3 star hotel

Customer review rating 3.8/5

Nick B. Business - 15/06/2019 AccorHotels certified review

Felt quite old and run down. Could hear all guests around the place and most have TV's quite loud. One until 2 am. Also as a platinum member I did not receive a gift or was upgraded

Dear Mr B., Thank you for taking the time to tell us about your experience at the Mercure Burton upon Trent Newton Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wilma

Lovely location but needs alot of TLC

TripAdvisor rating 3.5/5

Graham C Couples - 12/06/2019 TripAdvisor review

Signs to rooms do not include Room 121 after you leave the lobby - very confusing! Room 121 is apparently used as the Bridal dressing room which is fine but there is only one old chair in the entire main room. Décor is at best shabby. The small annex room has a sofa and a huge mirror so totally useless for normal guests. No robes or slippers available even though it is a so called privilege room - reception found 1 pair of slippers only after enquiring. Gardens desperately need some serious weeding and flower bed work doing. Lovely helpful Staff made up for a lot of the shortfalls.

Dear Graham C Thank you for taking the time to write about your experience at the Hotel. Your comments are very much appreciated. I am delighted my team made up for the shortfalls you experienced. Kind regards Wilma

Lovely venue for a family wedding

Customer review rating 3.8/5

Anonymous Families - 11/06/2019 AccorHotels certified review

We stayed here to attend a family wedding and were very impressed with this charming hotel. Our room was large overlooking the lovely garden, the only problem was that noise travels within the upstairs accommodation and my partner found it quite hard to sleep. The breakfast was good, with plenty of variety. Overall a nice place to stay and enjoy a family wedding

Dear Marion , We very much appreciate your comments regarding your stay at the Mercure Burton upon Trent Newton Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wilma
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in derbyshire