Hotel - Mercure Inverness Hotel
Mercure Hotel Mercure Hotel

Mercure Inverness Hotel

3.5/5 185 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 15  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Pull open the curtains of your classic room and you're greeted with views of the River Ness or the picturesque Old Town. All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffe machine, newspaper, robe and slippers..

  • 121 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Bathroom doors 32 inches wide
    • Telephone
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Pay per view channel(s)
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 3,930 reviews

Our guest reviews for Mercure Inverness Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 185 reviews
Gordon W. Business - 16/01/2019 AccorHotels certified review
« Comfortable and enjoyable. »

Enjoyable, except for the unreliability of the wifi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gordon We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Anonymous Business - 14/01/2019 AccorHotels certified review
« Lukewarm shower »

Shower inadequate. Expensive drinks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynne Thank you for taking the time to tell us about your experience at the Mercure Inverness Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jason McLeod Operations Manager

Ursula S. Business - 14/01/2019 AccorHotels certified review
« great hospitality »

friendly, efficient and competent staff, nice and spacious rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ursula We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Pierre-louis D. Business - 13/01/2019 AccorHotels certified review
« Lower than a Mercure standard experience »

The room was fine but the staff seemed a bit inexperienced. A bit more organisation in the brasserie would change everything. Also, I asked for a VAT receipt via email, which I still didn’t get, I’ll have to ring the hotel to get it...

D Couples - 12/01/2019 AccorHotels certified review
« Hotel was nothing special »

Hotel was clean but very tired-looking from outside - very central to the town of Inverness which was excellent - staff were all very friendly - but with no stand-out experience and some disappointments, meant that overall was left with a "OK" feeling. We stayed in lovey large Privilege Room: huge but poorly designed. Tiny wc/shower room and masses of floor space in the middle of bedroom floor: why not make the bedroom slightly smaller? allow for a bath? As because of this, the wardrobe / sofa configuration in the room meant you couldn't open wardrobe door fully & had to squeeze in to use the wardrobe. No electric socket beside a mirror / dressing table: how are (female) guests suppose to dry their hair? Difficult to justify 4-star without some serious money beng spent. But in the meantime, low cost solutions that would allow customers to easily open wardrobes and dry their hair in front of a mirror would be a good start

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derek Thank you for taking the time to tell us about your experience at the Mercure Inverness Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jason McLeod Operations Manager

Donnie C. Business - 12/01/2019 AccorHotels certified review
« Great short stay at the hotel »

Booking in was quick and friendly. Room clean and had all that I required contained in it. Breakfast was hotel, well cooked. Check out quick and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donnie We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Shannen Couples - 12/01/2019 AccorHotels certified review
« Had the best time ever »

The experience was amazing the hotel was beautiful the staff were brilliant the food was amazing I had the best weekend away would definitely go back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shannen We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Francine Friends - 12/01/2019 AccorHotels certified review
« Noisy and tiring night at Mercure Inverness »

We had the room 501 which is just next the lift. And next to the double door which is between the lift and the corridor...so during (almost) all night long, we have heard the doors of the lift open, the voice og the elevator and of course the double door banking (hard to make people be concerned by the sleep of the other) We have decided to book this hotel for the second time this week because we were satisfied of our first night. Now we just don t want to come back again. The hotel was not full so why using this room ?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francine Thank you for taking the time to tell us about your experience at the Mercure Inverness Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jason McLeod Operations Manager

Lisa C. Couples - 11/01/2019 AccorHotels certified review
« Lovely stay »

We had a lovely stay in this hotel, Staff were lovely and had a lovely meal in the restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa , We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Anonymous Couples - 11/01/2019 AccorHotels certified review
« Super clean and pleasant helpfull staff. »

The hotel met all our needs and was very central.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Audrey We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Colin M. Couples - 11/01/2019 AccorHotels certified review

Room not ready until late afternoon. Breakfast on 31st December was very limited and when waiting for more food to be added to dishes the female frying the eggs looked at us and turned away. She could have said the food was on its way but we had to ask her. Outselves and the others in the que felt as tho we were being totally ignored by her. The tables were set but very sticky. Staff did not speak to us. Only received 1 bath towel and when we requested another towel it arrived in our room dirty. This towel was left the following day on our bed for staff to see with a note attached. We received 2 vouchers for free drinks and when we used them was told we couldnt so we said we received them for the hotels inconvenience. The lad behind the bar had to go to check. On taking first sip we had asked for lemonade as a mixer and had received tonic. The drinks were left.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin M., Thank you for taking the time to tell us about your experience at the Mercure Inverness Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jason McLeod Operations Manager

Elizabeth F. Friends - 10/01/2019 AccorHotels certified review
« Room was clean bed comfortable room service excellent,staff helpful,but missing drawer space in room »

Satisfactory

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Heather M. Families - 09/01/2019 AccorHotels certified review

Our stay over the new year period was fantastic. This was our 2nd year and will be again . The food was absolutely brilliant. The treasure trail and pizza making was good for the children, well the adults too. The entertainment on New Year's Eve was most enjoyable. What I think is most important is the staff. Very helpful and couldn't do enough. The manager going around speaking to all the guests is fantastic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heather We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Linda D. Families - 09/01/2019 AccorHotels certified review
« Nice stay »

Lovely room, don’t think air con worked and no windows to open!! Heard noise from outside. Hotel very central to shops, bars etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Carmen Couples - 09/01/2019 AccorHotels certified review
« A good hotel in a great location »

Our stay at Mercure was good, the staff were friendly, the room was clean and comfortable however we should have been advised of the pub directly across the road having a live band till the early hours of the morning and the noise that hotel occupiers would have to put up with,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carmen We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Jenna Couples - 09/01/2019 AccorHotels certified review
« Cosy clean new years stay »

Great stay at your hotel, lovely cosy and clean hotel. Lovely festive atmosphere too

Our hotel has responded to the review
Our hotel has responded to the review

Dear jenna , We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

David C. Couples - 09/01/2019 AccorHotels certified review
« On the whole a nice relaxing break (second Xmas package i’ve Purchased). »

We had to change our room because of lack of storage for our clothes etc. ( we were staying for three nights ),the second room had better storage. I also think two as opposed to one chair wouldn’t be amiss as I didn’t really want to be sitting on the bed while wearing a nice suit, I also think the radiator being situated under a window meant a lot of heat was lost, these points are not really major and only slightly impacted on our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Andrew P. Families - 09/01/2019 AccorHotels certified review
« Great new years break »

Had a great break to see in the new year. Hogmanay party was well planned and the food was excellent. The staff are really friendly and helpful and joined in with the fun. Food was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andy We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Jp Friends - 08/01/2019 AccorHotels certified review
« Miss »

Great location and staff very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear June, We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason McLeod Operations Manager

Meghdeep J. Families - 08/01/2019 AccorHotels certified review
« Good »

Nice and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Meghdeep , We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

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