Mercure Inverness Hotel 4 stars

TripAdvisor rating 3.5/5 247 reviews
Mercure Inverness Hotel
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Hotel extras

  • Central location, within 200 metres of the train station

  • Set along the banks of River Ness, in the heart of Old Town

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 160 guests

  • Nearby to many local landmarks, including Inverness Castle

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 2 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Inverness Hotel

Church Street
IV1 1QY
inverness
united kingdom

Tel: +4401463548111

Fax: (+44)146/3711206

Contact email

Check-in from 14h00

Check out up to 12h00

  • INVERNESS :   LONGMAN RD HARBUOR RD

  • By plane

    INVERNESS At 16.09km / 10 miles

  • By train

    INVERNESS At 0.16km / 0.1 miles

GPS :57.478304, -4.226695

Our accommodations

Pull open the curtains of your classic room and you're greeted with views of the River Ness or the picturesque Old Town. All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso cof fe machine, newspaper, robe and slippers..

Classic room with 1 double bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Classic room with 2 single beds

  • Max. number of persons: ‌2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk(...)

Compact room with 1 double bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Privilege room with 1 double bed and riverside or old town view

  • Max. number of persons: ‌2
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron(...)

Classic Room with 1 double bed, River side

  • Max. number of persons: ‌2
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Our restaurants and bars

33 Church Street Brasserie

Type of cuisine: International

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

Lunch

10:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BAR

Photo non contractuelle / Strictly non binding

The Club bar offers a range of wines, beers, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available in the bar allowing you to continue relaxing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 233 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Inverness Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

4,475 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

247 reviews

Enjoyable but ...!

Customer review rating 4.0/5

Paul Solo - 11/06/2019 AccorHotels certified review

I ordered an early breakfast on the morning of 5 June, but the Receptionist did not convey that message resulting in one unhappy guest - me! I was also not happy with the sound insulation in my room as there was a lot of extraneous noise coming from outside the building at night time from the club/pub opposite.

Overall very good , breakfast excellent.

Customer review rating 4.0/5

Robert G. Business - 11/06/2019 AccorHotels certified review

Room was a bit noisey as over back of hotel kitchens etc. A minor issue All staff encountered were very helpful.

Good

Customer review rating 4.0/5

John F. Couples - 10/06/2019 AccorHotels certified review

Good but room was a bit on the small side.

Very correct

Customer review rating 4.0/5

Yves Business - 10/06/2019 AccorHotels certified review

Good Welcom and stay

Very comfotable hotel and good breakfast.

Customer review rating 4.0/5

Liz S. Couples - 10/06/2019 AccorHotels certified review

We enjoyed our stay at your hotel. The bedroom was realky lovely with very comfortable bed and breakfast good.

Ms Allison M.

Customer review rating 4.0/5

Allison M. Couples - 09/06/2019 AccorHotels certified review

I have sent a few emails to yourselves regarding an item of jewellery I left behind I have received an email back saying that one piece of this has been found and they will continue to look for the other piece. I have also requested via email for the one piece found (earring) to be sent and supplied my home email but have had no response since that email which was now sent 4 days ago so at this point my experience has been let down

This was a run down hotel that adds on charges for prepaid bookings.

Customer review rating 4.0/5

Kara Solo - 09/06/2019 AccorHotels certified review

The hotel charges an additional 5GBP for prepaid online bookings upon check-in. Damage has been done to the rooms from previous weekend guests, and left unrepaired. For example, the room that was prebooked five months in advance for myself, had a unsafe door lock (previously damaged) that had gone unrepaired.

Meh

Customer review rating 4.0/5

Courtney G. Business - 09/06/2019 AccorHotels certified review

The only thing I care about in a hotel really is the internet. The hotel internet was horrible. I must have spoken to the front desk 3 times about it during my stay. My colleague in room 401 was not having any luck either. It would cut out all the time. I tried to have a teleconference over zoom and ended up making an international phonecall just so I could make out what my colleagues were saying. Room was ok. Staff was friendly. Unfortunately I will not be back as I generally stay at Marriotts which have great internet.

Worst night

Customer review rating 4.0/5

Blackers Couples - 05/06/2019 AccorHotels certified review

We got no sleep on Saturday night when paying a premium price We booked on brand and the outside noise from adjoining hotel was unreal

Overpriced

Customer review rating 4.0/5

Anonymous Families - 04/06/2019 AccorHotels certified review

Very noisy outside bedroom window throughout Saturday night into Sunday morning.

Customer review rating 4.0/5

R. I. Friends - 04/06/2019 AccorHotels certified review

Comfortable, convenient

A really totally relaxed friendly hotel that is comfortable modern and like a modern home. Loved staying with you!

Customer review rating 4.0/5

Hilary A. Couples - 04/06/2019 AccorHotels certified review

A really classy joint! Well designed friendly and above staff best ever. Thank you

Sleepless

Customer review rating 4.0/5

Tom P. Couples - 04/06/2019 AccorHotels certified review

Dated, cold room. Poor sound proofing windows which the night club adjacent night club kept us up until about 3am through noise of club, street and lights. Excellent staff.

enjoyable stay

Customer review rating 4.0/5

P.hez Business - 03/06/2019 AccorHotels certified review

Always use your hotel when staying in Inverness, very nice feel to the place. Bed very comfy food good, :-)

Enjoyable

Customer review rating 4.0/5

David Business - 02/06/2019 AccorHotels certified review

Nice quiet room able to sleep during day No cleaners talking in foreign language in corridors during day!

Dear David We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

disappointing

Customer review rating 4.0/5

June W. Families - 02/06/2019 AccorHotels certified review

i have stayed at many Mercure hotels around the world. This one disappointed in several ways. we arrived at 6:30pm, but one of our rooms was not ready. we had a 7pm dinner reservation, and thus found it difficult to get ready (we did receive 2 drink coupons, which said they were for anything but fine wine. They were only for house wine and beer). The hotel was tired and in need of refresh. The internet was very, very slow.

Dear Keith Thank you for taking the time to tell us about your experience at the Mercure Inverness Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jason McLeod Operations Manager

Satisfied my expectations and needs for the week (business trip)

Customer review rating 4.0/5

D C. Business - 31/05/2019 AccorHotels certified review

Experience was satisfactory, I was staying for business and I found all my needs were met throughout the duration of my trip.

Dear Darren We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason McLeod Operations Manager

Noisy room facing the street

Customer review rating 4.0/5

Anonymous Business - 31/05/2019 AccorHotels certified review

Room was clean and comfortable. Hotel itself was very nice, and breakfast was good. Major problem was even being on the 5th floor you could clearly hear the noise from street, both people coming out of pubs and clubs, and then at 5am the street cleaners and bin lorries started.

Dear Grace Thank you for taking the time to tell us about your experience at the Mercure Inverness Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jason McLeod Operations Manager

Great room!

Customer review rating 4.0/5

Anonymous Couples - 31/05/2019 AccorHotels certified review

All positive, except when I asked at the front desk for an emergency razor, they did not have one.

Dear Benjamin We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Our room was very comfortable, clean and cute.

Customer review rating 4.0/5

Anonymous Friends - 31/05/2019 AccorHotels certified review

Our stay at the Mercure was great. We felt safe and comfortable in our room. The breakfast was very good.

Dear Jan We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager
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