Hotel - Mercure Perth Hotel
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Mercure Hotel

Mercure Perth Hotel

West Mill Street 
PH1 5QP  PERTH
UNITED KINGDOM

953 reviews
TripAdvisor Rating Based on 953 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 3 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Rooms at Mercure Perth Hotel look out over the 15th century hotel exterior and peaceful landscaped gardens. All bedrooms feature a flat-screen TV and complimentary WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 76 rooms
  • 76 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Crib on request
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure Perth Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 953 reviews
TripAdvisor review
Couples - 07/09/2017
« Average hotel »

We would likely rate this hotel as a 2 1/2 star. Very basic but prices were up there (bar, food). Pictures are accurate but don't depict the actual state of the rooms or hotel. Missing items in the rooms (no floor lamp in one room, no ironing board/iron in another). Towels are worn. Bed is hard. Shower curtains smell. Breakfast was not worth the price, we would not suggest you pre-purchase it, as we did. Staff were friendly. Location was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your stay, we appreciate all your comments. Kind regards,

TripAdvisor review
Couples - 23/06/2017
« Mercure Perth »

an excellent time both in Perth and in the Hotel. Service was very good and very friendly. I can recommend it to anyone visiting Perth and the surrounding area, also good as a central point for trips in the surrounding areas.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for telling us about your stay. We are most grateful for your comments and we are pleased you enjoyed a great value visit. We hope to see you again soon. Kind regards,

TripAdvisor review
Business - 05/06/2017
« convenient »

Having returned a year later,the rooms were still in a tired state, albeit they are clean and, the beds are comfortable. All the staff are excellent, very friendly from reception,bar and dining room. Happy staff makes a happy stay!!.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest. Thank you for your comments. I am pleased you enjoyed your visit and I will be sure to pass your comments on to the staff. Kind regards,

TripAdvisor review
T8099RZhenrym Couples - 12/05/2017
« Pleasant stay in Perth »

The hotel is situated in the centre of Perth and close to all amenities. The room was a good size clean, reasonably priced and comfortable. The staff were good and helpful. There was a restaurant with a good choice on the menu (although we did not use it).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest. Thank you for telling us about your stay. We are grateful for your comments and we are pleased you enjoyed a great value stay. Kind regards,

TripAdvisor review
Family - 11/05/2017
« Expensive with no sleep. »

Lovely hotel, although the garden has just been left and is totally overgrown. The drinks at the bar and the breakfast are far too expensive, we went else where. Sleep quality, bed comfy BUT each night we were woken up by the people above us walking about, squeaky floorboards. When I asked what could be done, we were not offered another room, just told that it was an old building and there was nothing they could do. Just as well they don't offer a good night sleep guaranteed, because if they did I would have asked for my money back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your review. We appreciate your feedback. Kind regards,

TripAdvisor review
David S Couples - 26/04/2017
« Perth Mercure »

Despite paying for early entry (10am), unable to access room before 1200. Staff very accommodating, but rushed checkin and departure to social event. Room was fine, and food satisfactory. Staff excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your feedback, we appreciate your comments. Kind regards

TripAdvisor review
A6285IBdavidh Couples - 20/04/2017
« Excellent Stay, Central Location »

Stayed for 2 nights with dinner bed and breakfast. Room was in the annexe and was clean and functional, full size bath and a good power shower. Dinner was very good, a nice menu and excellent service. All the staff were very attentive and service could not be faulted. My only grumble was that it was apparent that at least one of the bedrooms had smokers who had decided to smoke in the room regardless of it being non smoking, the smell of the smoke was very detectable in the corridor you couldnt miss it. Would certainly stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest. Thank you for taking the time to post a review. We are pleased to hear that you enjoyed your stay. Thank you for the commendation of the team, it will be my pleasure to share this with them. We hope to see you again soon. Kind regards,

TripAdvisor review
pauladI9027GX Friends getaway - 08/03/2017
« A friend's wedding »

Overall the room was warm, spacious and clean. The only aspect of our stay that was annoying was that doors to the rooms closed loudly with a bang and this was consistent even throughout the night. There were notices around the hotel however people forget even us. Parking was a problem if get there late.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for telling us about this visit. We appreciate your feedback. Kind regards,

TripAdvisor review
Couples - 15/02/2017
« weekend break »

Had a weekend in Perth the mercure hotel was in a central location close to all amenities,reception staff very welcoming,room was clean and tidy,breakfast was a buffet of reasonable choice,with very helpful staff on hand

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your review. Kind regards,

TripAdvisor review
696colinh Couples - 09/02/2017
« A relaxing break away »

Things need better explained at meal times for example if you would like black pudding any other type of eggs (boiled etc) you just need to ask. Also at dinner on 1st night dinner deals better explanation of how much and what menu or menus you can order off.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your review. We appreciate your feedback. Kind regards,

TripAdvisor review
Couples - 06/02/2017
« Different ! »

Lovely staff, food ok, but hotel run like 'Faulty Towers'. Took 2 days to replace a light bulb. Breakfast supposed to be until 0930 but buffet cleared at 0850 on Friday. Hotel staff have no idea what the Accor sales dept offer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your feedback, We are sorry to learn of the difficulties you encountered and we will seek to address this. Kind regards,

TripAdvisor review
Steve D Couples - 21/10/2016
« Overnight stop for married couple »

Decent room for 1 or 2 nights. All staff were very friendly. Breakfast was very good and the buffet service was continually refreshed. Only minor issue was the bar prices, expensive compared to Aberdeen

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your feedback. We are pleased you enjoyed your visit and look forward to welcoming you back. Kind regards,

TripAdvisor review
Couples - 20/10/2016
« Mercure Perth »

A nice cosy hotel well situated with friendly helpful staff, good food and a nice feature is the mill burn which runs through the lounge. The location is ideal for visiting Perth and surrounding area, parking is free and adjacent to the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for telling us about your recent stay. We are pleased you enjoyed your visit and service from the team. Kind regards,

TripAdvisor review
Couples - 03/10/2016
« It was OK »

The hotel is in a lovely location but the hotel itself could have been nicer. The hotel is quite old and could be cleaner in places. The pictures on the website are quite misleading as the rooms were very small.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest. Thank you for your review. We are pleased you enjoyed your visit overall and we hope to welcome you back in the future. Kind regards,

TripAdvisor review
Friends getaway - 19/09/2016
« Very central hotel. »

Very comfortable stay. Friendly and helpful staff. Good choice of food for both dinner and breakfast! Room as described and clean. Bathroom a bit tired and could do with a new shower curtain but on the whole facilities as described.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your feedback, we are pleased you enjoyed your stay and look forward to welcoming you back to the Mercure Perth. Kind regards,

TripAdvisor review
Couples - 08/09/2016
« Perth Visit »

Excellent location, hotel, and service the only issue was the very loud noise from guests leaving a wedding held in the hotel on Saturday night which meant no sleep from 12.30am till 2.10am as they waited for their taxis to take them home. Suggest you ask for a room at the rear of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Gabriella Maltesics General Manager

TripAdvisor review
Couples - 08/08/2016
« A very satisfying week-end »

The room was very clean & tidy with all usual items (tea, coffee, toiletries etc.). We were warmly received, the bar was efficiently manned. All in all a very efficiently and we'll run hotel which I would happily recommend as a good central place to stay in Perth.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you for your 5 star review of the Mercure Perth Hotel. I am delighted you enjoyed your stay with us and we look forward to welcoming you back soon. Kind regards Gabriella Maltesics General Manager

TripAdvisor review
Just29 Couples - 01/08/2016
« Poor Accomodation »

Rooms booked not available on arrival. Computer blamed but no solutions. Manager no where to be seen and staff not able to provide solutions. Finally rooms found but not up to standard with poor bathrooms and room comfort. No lift and no one to assist with luggage up stairs. Would not stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Gabriella Maltesics General Manager

TripAdvisor review
Family - 02/07/2016
« Noisy Rooms »

My wife and I stayed here with my brother and his wife for two nights in the twin bedded rooms. We heard every footstep and creak from the floor above through the night. Although the room and bathroom was clean, the toilet roll holder was placed beside the toilet, suiting a super slim person or child. Just rediculous. Lovely lounge spoiled by the Star Wars gaming machine, which took over the entertainment.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Perth Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Gabriella Maltesics General Manager

TripAdvisor review
Couples - 29/06/2016
« Dreadful »

guests fighting in room next door from 4am onwards, no one on reception to report, have emailed hotel and no reply. Bathroom dirty and bath chipped. Had to leave hotel at 6am as couldn't stand noise any longer, no one still on reception, main door locked so had to leave through fire escape

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Walker, Thank you for your review. I have just returned on duty today and have responded to your email straight away. Kind regards, Lisa

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