Mercure Perth Hotel 3 stars

TripAdvisor rating 3.5/5 1,201 reviews
Mercure Perth Hotel
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Hotel extras

  • Converted 15th century watermill with unique features

  • The Brasserie Restaurant serves international cuisine

  • The Kinnoull suite accommodates up to 120 guests

  • 46 miles from Edinburgh Airport and 63 miles from Glasgow

  • Free on-site car park for guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Perth Hotel

West Mill Street
PH1 5QP
perth
united kingdom

Tel: +4401738481607

Fax: (+44)173/8643423

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    EDINBURGH At 74.02km / 46 miles

  • By train

    PERTH At 0.8km / 0.5 miles

GPS :56.397455, -3.436108

Our accommodations

Rooms at Mercure Perth Hotel look out over the 15th century hotel exterior and peaceful landscaped gardens. All bedrooms feature a flat-screen TV and complimentary WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspap er, robe and slippers.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Views: Historic side view, Garden side, Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room

Classic room with 2 single beds

  • Max. number of persons: 2
  • Views: City side, Garden side, Courtyard side *

* Subject to availability

  • Wireless internet in your room

Classic room with 1 single bed

  • Max. number of persons: 1
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room

Standard Room with 1 kingsize bed

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room

Superior suite with 1 double bed

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room

Our restaurants and bars

THE BRASSERIE

Type of cuisine: Brasserie

The hotel's friendly, professional team make sure dishes from The Grill menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Lunch

10:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

The Lounge bar offers a range of wines, beers, spirits, and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available in the bar allowing you to continue relaxing.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 177

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Perth Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.8/5

3,150 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,201 reviews

Good central location

TripAdvisor rating 3.5/5

ack33cat Couples - 11/11/2019 TripAdvisor review

We enjoyed staying at this hotel as it was right in the centre of Perth with free parking in a nice historic building. Some of the decoration and furniture is a bit dated and it could be so much better if it was restored sympathetically and with a modern feel. The room was a good size but could have been laid out better. It could have done with a lick of paint at least. We were on the ground floor and over looked a pretty path way along the river. Unfortunately, this wasn't great as I was woken by drunks and shouting at early hours of the morning. When we checked in we were just given our room key, no information was given about dinner or breakfast. When we turned up to dinner we were asked if we had booked as it was busy. They did find space for us, but it was a bit strange as we were on a dinner, bed and breakfast package so obviously we were going to be eating. Again at check-in we were not told that we would need to book a time for dinner. Breakfast was very a very nice selection and lovely sausages. It wasn't bad value, but could be have been better with a little effort.

Shame about the food

Customer review rating 3.8/5

L A. Couples - 08/11/2019 Confirmed reviews AccorHotels

Used itison voucher, but found menu for evening dinner extremely limited. Hotel very "tired".

Dear Linda A., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Wilson

Expected more

Customer review rating 3.8/5

Business T. Business - 07/11/2019 Confirmed reviews AccorHotels

Great staff but expected more from the online viewing

Dear Kate H., Thank you for taking the time to tell us about your experience at the Mercure Perth Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a value service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Wilson

Dated but comfortable

Customer review rating 3.8/5

J E. Business - 06/11/2019 Confirmed reviews AccorHotels

Rooms are very dated. But the bed and particularly the pillows are comfortable. The stove was broken so did not have dinner at the hotel. Breakfast was adequate. Staff were friendly and helpful throughout

Dear Mr E., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Wilson

Nice building and location but tired rooms.

Customer review rating 3.8/5

Stuart M. Couples - 05/11/2019 Confirmed reviews AccorHotels

Location was great as was breakfast. Room needs renovated. Lots of black mould on the bath seal and thick dust on the headboard of the bed. Overpriced at £129 for 1 night b&b.

Dear Mr M., Thank you for taking the time to tell us about your experience at the Mercure Perth Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a value service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Wilson

Enjoyable

Customer review rating 3.8/5

Lynn S. Friends - 05/11/2019 Confirmed reviews AccorHotels

Friendly & helpful staff, clean and spacious rooms. Most enjoyable breakfast. We were there for 2 nights with dinner on first this was from Set menu which was okay but we have a vegetarian in our company and was a take it or leave it so took it but didn't like it

Dear Lynn S., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Wilson

Weekend in Perth

Customer review rating 3.8/5

Country D. Friends - 05/11/2019 Confirmed reviews AccorHotels

I love this hotel because of its character. staff were friendly and helpful.

Dear Meg b., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Wilson

Enjoyable stay.

Customer review rating 3.8/5

Isobel R. Couples - 04/11/2019 Confirmed reviews AccorHotels

Friendly and helpful staff. A warm room. Central to Perth.

Dear Isobel R., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Wilson

First time at a Mercure certainly will not be our last.

Customer review rating 3.8/5

Anonymous Couples - 04/11/2019 Confirmed reviews AccorHotels

Warm,cosy and comfortable.Professional,courteous service with the exception of the breakfast waitress,she removed my husbands plate whilst I was still eating.Might sound petty but a big no-no in my opinion.

Dear Cameron N., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Wilson

Lovely Hotel and staff were friendly.

Customer review rating 3.8/5

C D. Couples - 04/11/2019 Confirmed reviews AccorHotels

My husband and I have just returned from our overnight stay at the Mercure Perth. We purchased a deal which included Bed and Breakfast, 3 course dinner with a bottle of wine. We did have a lovely time however were disappointed at the Hotel as when we were seated for dinner we were told that with this deal we had an £18 allowance for dinner and any costs over this we would have to pay direct to the Hotel. There was only one option on the menu that would allow 2 courses for £18 let alone 3 courses therefore anything that you would have chosen was always going to incur surcharges. In the end my husband and I chose 2 courses each and had to pay the surcharges that this incurred. This happening left us very disappointed.

Dear C D., Thank you for taking the time to tell us about your experience at the Mercure Perth Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a value service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Wilson

Happy

Customer review rating 3.8/5

Raymond G. Couples - 03/11/2019 Confirmed reviews AccorHotels

We have stayed there before, nice hotel only down side I can think is the cobble stones upto the hotel which does not help trying to push a wheelchair

Dear Raymond G., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Wilson

A little disappointing.

Customer review rating 3.8/5

Susan P. Families - 02/11/2019 Confirmed reviews AccorHotels

Rooms are in need of upgrading. My pillows felt lumpy & the bed is old. The furniture is broken. The bathrooms appear dirty as the units are stained. There are cobwebs in the wardrobe. I tried the in room pizza with wine offer. The pizza is awful. It was supposed to come with herbs & rocket, but these were missing. The wine prices in the bar are a joke. £10.30 for a large chardonnay??

Dear Susan P., Thank you for taking the time to tell us about your experience at the Mercure Perth Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a value service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Wilson
Customer review rating 3.8/5

Anonymous Business - 02/11/2019 Confirmed reviews AccorHotels

Although a comfortable bed the hotel needs a face lift. Food poor for vegetarians.

Dear Nancy Ms W., Thank you for taking the time to tell us about your experience at the Mercure Perth Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a value service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Wilson

A night away - lovely stay

Customer review rating 3.8/5

Toni Couples - 02/11/2019 Confirmed reviews AccorHotels

Good checkin. Everything explained well. Only downside was very little pressure in the shower

Dear Toni h., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Wilson

I moved out after a couple of nights

Customer review rating 3.8/5

Anonymous Business - 01/11/2019 Confirmed reviews AccorHotels

The room was so noisy- 4.0am dustbin collection & road cleaning. The room was in dire need of re-decoration - paint peeling etc. The bathroom especially. I was required to pay an extra £11 for continental breakfast so never had any. However the staff were most courteous and very gracious when I asked to leave.

Dear Isla G., Thank you for taking the time to tell us about your experience at the Mercure Perth Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a value service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Wilson

Good value for money

Customer review rating 3.8/5

J B. Families - 01/11/2019 Confirmed reviews AccorHotels

We had a deal which included a meal on first night overall good however two of main courses were cold breakfast excellent. Only problem which would prevent us coming back my mum can't manage many stairs so got a room with only four steps to landing and a disabled bathroom however we weren't told when booking about 20 stairs to dining room she really struggled

Dear Jackie B., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Wilson

Very friendly

Customer review rating 3.8/5

Joe O. Friends - 31/10/2019 Confirmed reviews AccorHotels

Nice and comfy .

Dear Mr C., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Wilson

Good hotel

Customer review rating 3.8/5

Dorothy I. Friends - 29/10/2019 Confirmed reviews AccorHotels

Hotel is needing a refurb

Dear Dorothy I., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Wilson

very good allround,couple of minor problems,ran out of sausage at breakfast and shower very poor,just a trickle of water

Customer review rating 3.8/5

Russell M. Friends - 29/10/2019 Confirmed reviews AccorHotels

overall experience was fine

Dear Russell M., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your feedback regarding breakfast and your shower. Please accept my apologies and they are both being addressed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Wilson

Poor

Customer review rating 3.8/5

Anonymous Couples - 29/10/2019 Confirmed reviews AccorHotels

The issue that I have experienced was: My partner and I arrived at the hotel after check in time. We noticed that the main light in the room (204) was not working. We called reception to which they advised the maintenance individual had left for the day. The receptionist then advised she would contact the manager and get back to us. Throughout our 2 night stay this light was not fixed, nor an offer to be changed to a different room for the inconvenience caused. There was limited supplies in the bathroom, no hand towel, limited toilet roll, no toilet brush and no hand wash/soap. We alerted the cleaner who advised she would be back with supplies but didn’t show. The shower pressure was so weak we had to take baths instead which was an effort in itself, as the hot water tap was not working. We had to wait 10/15 minutes for water to come out the tap. The breakfast itself was actually quite pleasant but food did not come out quick enough which had people queuing even though the restaurant was not busy at the time so this shouldn’t have been an issue. The TV remote did not work properly, for this to work we had to take the back off the remote and play about with the batteries. As the Mecure has failed at everything else, we ended going to pound stretcher not far from the hotel to buy batteries. Staff were unpleasant and very inattentive. At checkout, the receptionist didn’t bother to ask us how we were and how we found our stay. A very, very disappointing stay at the Mercure and once again failed customer satisfaction.

Dear Kyle C., Thank you for taking the time to tell us about your experience at the Mercure Perth Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a value service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Wilson
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