Mercure Perth Hotel 3 stars

TripAdvisor rating 3.5/5 1,183 reviews
Mercure Perth Hotel
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Hotel extras

  • Converted 15th century watermill with unique features

  • The Brasserie Restaurant serves international cuisine

  • The Kinnoull suite accommodates up to 120 guests

  • 46 miles from Edinburgh Airport and 63 miles from Glasgow

  • Free on-site car park for guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Reception open 24 hours a day
  • Early check-in/Late check-out
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Perth Hotel

West Mill Street
PH1 5QP
perth
united kingdom

Tel: +4401738481607

Fax: (+44)173/8643423

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    EDINBURGH At 74.02km / 46 miles

  • By train

    PERTH At 0.8km / 0.5 miles

GPS :56.397455, -3.436108

Our accommodations

Rooms at Mercure Perth Hotel look out over the 15th century hotel exterior and peaceful landscaped gardens. All bedrooms feature a flat-screen TV and complimentary WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspap er, robe and slippers.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic room with 1 single bed

  • Max. number of persons: 1
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Standard Room with 1 kingsize bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Superior suite with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Our restaurants and bars

THE BRASSERIE

Type of cuisine: Brasserie

The hotel's friendly, professional team make sure dishes from The Grill menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Lunch

10:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

The Lounge bar offers a range of wines, beers, spirits, and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available in the bar allowing you to continue relaxing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 177

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Perth Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.8/5

3,050 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,183 reviews

good location to travel

Customer review rating 3.8/5

Peter D. Couples - 15/08/2019 AccorHotels review

WE stayed for two nights and the hotel was geared towards single night stays with limited services during the day eg no restaurant for lunch. It is also disappointing that the ACCOR benefits eg breakfast 2 for 1 was not available.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel some time. Sincerely, Gabriella Maltesics General Manager

Very pleasant stay with couple of issue’s

Customer review rating 3.8/5

Anonymous Couples - 14/08/2019 AccorHotels review

Staff friendly and helpful. Dinner was good we had dinner, b&b with complimentary wine which was lovely. Breakfast was good however was no choice of tea and the coffee machine had ran out of milk. The next morning the coffee machine was out of order presume this was due to running out of milk. Location very central and walkable to all the local attractions

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel some time. Sincerely, Gabriella Maltesics General Manager

I was happy with friendly helpful staff and comfort of the room

Customer review rating 3.8/5

Edward N. Couples - 14/08/2019 AccorHotels review

Great as usual I always look forward to my stay at this hotel

Dear Edward N., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriella Maltesics General Manager

Disappointed

Customer review rating 3.8/5

Carole E. Couples - 14/08/2019 AccorHotels review

After a friendly greeting at reception we found our room. It was okay but in need of updating and it would be a good idea if the shrubs at the window were cut down to allow guests see out. We had booked evening meal for both nights of our stay and after the first meal in the restaurant I wished we hadn’t! There was absolutely no atmosphere in the restaurant and, although the young staff were friendly enough we felt that some sort of supervision was missing with a conversation about someone’s cards not working and not to be allowed any alcohol being easy overheard. The food was ‘average’ at best and a glass of house wine costing £8 it was not a memorable experience. Even some background music would have helped. I can understand why the restaurant doesn’t have many customers. Breakfast was an experience - coffee and hot water machine not working and flasks of hot water left out to make tea. When I complained that the ‘hot’ water was only luke warm, I was told that “it must have just gone cold!” However one of the waitresses had the resourcefulness to bring us a pot of tea to our table - well done! Our room was clean enough but the shower was VERY slow. We returned after a day out to find that nothing had been done - bed still unmade and dirty towels still in the bath. The receptionist arranged to rectify this so we went into the bar to allow them to do so - again, no atmosphere in the bar and overpriced drinks. Our room was ‘done’ up to a point - bed thrown up and clean towels left - however we had to go back for toilet rolls as they hadn’t been replenished. Another underwhelming meal in the restaurant from the very limited menu ensued - with the credit card conversation still going on! When the young waitress took away my plate with my half eaten dinner on she said “was it okay?” I said “I’ve had a lot better” and she said “let’s hope you enjoy your sweet then!” Not really the best customer service!! On checking out the next morning we were called back as we left in front of quite a few guests to be to be told that we had a outstanding bill for the previous nights dinner. We explained that it had been paid for in advance and we had to wait while both receptionists searched on their computers to confirm this - we felt like criminals! All in all, not a pleasant stay - such a pity as the location of the hotel is ideal and it could be charming with some TLC and good management.

Comfortable.

Customer review rating 3.8/5

Anonymous Couples - 13/08/2019 AccorHotels review

Room was needing the bath removed and a walk-in shower to replace it. This is my only negative. Everything else was fine.

Dear James W., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriella Maltesics General Manager
Customer review rating 3.8/5

Kevin Couples - 13/08/2019 AccorHotels review

Rooms and corridors were far too hot (air con required) and shower was very poor

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Gabriella Maltesics General Manager

Very run down hotel. The whole place is dated.

Customer review rating 3.8/5

Darren Couples - 12/08/2019 AccorHotels review

The rooms are not up to scratch. Poorly decorated and very dated. No air con in rooms. Roasting allthe time even with the windows open. Shower that has no pressure and you can’t change the temperature. Food in the restaurant just got pass marks and no more. Chef couldn’t make a peppercorn sauce. Was like water. All in all it’s probably the worst hotel I have stayed in and £115 for that was blind robbery.

Dear Mr M., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Gabriella Maltesics General Manager

Comfortable and friendly staff

Customer review rating 3.8/5

Anonymous Couples - 12/08/2019 AccorHotels review

Very welcoming reception staff. Helpful advice for local sites. Comfortable bed. Only negative comment. Room 30 fronts on to entrance and also a smoking chatting area. Noisy and annoying when trying to sleep. Had to ask people to kindly move away.

Dear Michelle A., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Gabriella Maltesics General Manager

tired and in need of refurbishment

TripAdvisor rating 3.5/5

tonykQ4224MP Business - 12/08/2019 TripAdvisor review

room was poor and in need of refurbishment - corridors decoration was tired - carpets were well worn - restaurant dated and they ran out of basic breakfast food items by 7am on the day of my stay. the hotel appeared to be understaffed and the team at breakfast were stressed - they did credit back the cost of breakfast after I complained - wont be staying here again I have stayed at many mercure hotels this is the poorest one!! and too boot it cost £104.50 for one night

Dear Guest. Thank you for your review of the Mercure Perth. I am disappointed to read your comments. Please accept my sincerest apologies. Kind regards,

Enjoyable weekend

Customer review rating 3.8/5

Mr D. C. Couples - 07/08/2019 AccorHotels review

Hotel in excellent location for the city centre with good parking facilities. Staff friendly and helpful. Reception, bar and restaurant areas fresh and inviting. Evening meals of good quality although bottles of wine a bit on the pricey side. Bedrooms are a bit tired and in need of renovation, and no hair dryer which simply doesn't happen nowadays.

Dear David C., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriella Maltesics General Manager

Noisy at night

Customer review rating 3.8/5

Jb Business - 07/08/2019 AccorHotels review

Lovely staff, but the place is a bit dated. This is most evident in the windows, which let all the noise in from outside. It was very hard to sleep.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Gabriella Maltesics General Manager

Comfortable and good location

Customer review rating 3.8/5

Isa S. Couples - 07/08/2019 AccorHotels review

Friendly helpful staff, room was OK, clean and comfortable. The shower was a let down, not much water or pressure for a good shower. Hotel location s ideal to explore the city. Breakfast was good, plenty of choices and no complaints there. Overall good value place to stay.

Dear Isa S., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriella Maltesics General Manager

Very nice hotel and food

Customer review rating 3.8/5

T. Couples - 06/08/2019 AccorHotels review

It was very nice except our shower wasn't working which we did report and nothing was done about it.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Gabriella Maltesics General Manager

Really enjoyed the stay

Customer review rating 3.8/5

Paula K. Couples - 06/08/2019 AccorHotels review

Very friendly,reception staff very attentive, rooms were exceptional, downside, bar Service poor but receptionist stepped in, very professional, went for breakfast at 10am,had to source our own coffee cups and cutlery,a lot of walking about before being able to sit down to a cold breakfast,although the food did taste good,

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gabriella Maltesics General Manager

Needs refurbished

Customer review rating 3.8/5

Valerie B. Couples - 05/08/2019 AccorHotels review

All of the staff we spoke to were extremely professional, helpful and friendly. The room was clean. No complaints there. However we feel in the 2 years since we last visited that the hotel needs refurbished. A lift or a porter service would be appreciated by guests with heavy suitcases. The hotel has a nice bar area but not many people were using it. We would have stayed in the bar for another drink but the drink was just too expensive. The location of the hotel is second to none in Perth and we feel the hotel group could take advantage of that by making the hotel nicer. We would love to come back but feel we'll wait until some work has been don.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Gabriella Maltesics General Manager

Great staff who made you feel welcome

Customer review rating 3.8/5

Chris C. Couples - 05/08/2019 AccorHotels review

It is a lovely hotel with great staff. The food was good and we were treated extremely well. Will be back again shortly

Dear Chris C., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriella Maltesics General Manager

S.

Customer review rating 3.8/5

Michelle Couples - 05/08/2019 AccorHotels review

The hotel was nice, felt warm though, probably because it was very mild outside. Friendly staff. Went for breakfast after 10 and some of the food/drink needed replenished

Dear Michelle S., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriella Maltesics General Manager

Friendly and attentive staff

Customer review rating 3.8/5

Emily M. Couples - 04/08/2019 AccorHotels review

We only spent one night but the room was clean and tidy and staff were all very friendly and attentive. Breakfast was excellent.

Dear Emily M., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriella Maltesics General Manager

Didn't get what we asked for.

Customer review rating 3.8/5

Ida S. Couples - 04/08/2019 AccorHotels review

Twin room instead of double. Stairs up to it and dining room. But told there were none. Food for breakfast was luke warm and juice not chilled. Glasses were grubby. No lovely garden to admire from room either as promised. Won't be back.

Dear Ida S., Thank you for taking the time to tell us about your experience at the Mercure Perth Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gabriella Maltesics General Manager

Good location for city centre

Customer review rating 3.8/5

Darren Business - 02/08/2019 AccorHotels review

Room was clean and well equipped, however the TV channels available are very poor, only a handful of the Freeview channels are accessible to watch. Whilst travelling on business having something to watch in the evening is essential if you do not want to frequent the bar or other local facilities. Having stayed at this hotel many times now over the last few years I have reported this every time and not seen any changes to this service. I would like to see some more vegetarian choices on the breakfast hot plate, there is haggis and sausages but no vegetarian alternative.

Dear Mr A., Thank you for taking the time to tell us about your experience at the Mercure Perth Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a value service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. With regards your comments regarding breakfast. We do have vegetarian sausages available on request. If you order them either the night before or when you arrive for breakfast, the chef will prepare them for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Wilson
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