Hotel - Mercure Perth Hotel
Mercure Hotel Mercure Hotel

Mercure Perth Hotel

Our hotels AccorHotels
3.5/5 1,018 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 3 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

Rooms at Mercure Perth Hotel look out over the 15th century hotel exterior and peaceful landscaped gardens. All bedrooms feature a flat-screen TV and complimentary WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 76 rooms
  • 76 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • TV room service ordering
    • Crib on request
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating Based on 2,044 reviews

Our guest reviews for Mercure Perth Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 1,018 reviews
AccorHotels certified review
Mary S. Families - 13/04/2018

Had no issues Staff at reception, meals and bar all very professional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary S., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Wilson

AccorHotels certified review
M&s A. A. Families - 13/04/2018
« M&s a a. »

Nice rooms and great staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Audrey a., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Wilson

AccorHotels certified review
Ruth C. Families - 12/04/2018
« The interior of the hotel is so run down and let's the whole experience down significantly - in it's current state I would not be recommending to anyone. »

While the staff were friendly and helpful I was hugely disappointed with the state of the hotel. It is run down and extremely shabby and the cost of the rooms do not reflect the experience. Given that it is a Mercure hotel I had much higher expectations. Wallpaper was coming off the walls, fittings were loose. The breakfast was disappointing. It is a pity that it is not in a better state especially given the lovely building it is. Given our experience and the state of the hotel I would not be recommending to anyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruth C., Thank you for taking the time to tell us about your experience at the Mercure Perth Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a value service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Wilson

AccorHotels certified review
Paul M. Friends - 11/04/2018
« Very tired and unclean »

The Mercure is an ideally situated hotel within the city centre. Sadly the decor inside the premises is delapidated , the carpets are threadbare and tired looking. The cleanliness of the gents toilets in the main reception area was unacceptable. The toilets need a deep proper clean urgently. The bedrooms need refurbishment they are old and tired looking the beds were ok but the bottom sheet should fit the bed. The tea and coffee facility in the room is not fit for purpose. The staff when I booked in were very helpful however the barman later on that evening should not be working in the hospitality industry (he wasn't doing me a favour serving me) I was a customer who paid £13.00 for two drinks. I didn't venture into the dining room I could not bare to spend anymore time than necessary in this environment. The hotel is in urgent need of a total refurbishment, I am astounded it is part of the Mercure franchise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul M., Thank you for taking the time to tell us about your experience at the Mercure Perth Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a value service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Wilson

AccorHotels certified review
Calum M. Couples - 09/04/2018
« Poor »

Having stayed at many Accor hotels, I have to say the standards at this one is the worst. The saving grace is the staff, all of which were very nice. However the bedroom was clean but very tired and even though it was booked as a double, it only had one teabag of each type, then when we used the shower, it was obvious it was set up for one occupant, as only one bath towel and one set of shower wash. Mind two glasses. The shower was not great. But the worst was yet to come. The breakfast table we sat at was set up, but no teaspoons or milk and sugar missing. One of the teacups, when I turned it over, was badly stained or dirty. The buffet was only just edible. Bacon hard, haggis tasteless, beans over cooked, fried egg hard and greasy and tattie scone was like cardboard. The only thing ok was the sausages. I have never given negative feedback before, as I own a cafe and have been involved in running a hotel, I know mistakes can be made, however this time it was more than mistakes, it is a standards issue, stemming from bad management.

AccorHotels certified review
Am Couples - 09/04/2018
« Noisy and smelly »

The hotel was very dated. Chips in the bath.. the bathroom smelt damp. Rooms were very noisy. Could hear people talking in other rooms till the early hours. Breakfast was fine, although tea was horrible and coffee cold. Some items mentioned on menu were not available. Wouldn't stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alison Mulligan, Thank you for taking the time to tell us about your experience at the Mercure Perth Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a value service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Wilson

AccorHotels certified review
Anne M. Couples - 09/04/2018
« All good except the fish, on the menu as haddock but it was hake. »

Hotel staff very nice and helpful. Old mill conversion tasteful. Good value for my tesco vouchers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear anne maclean, We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Wilson

AccorHotels certified review
Anonymous Couples - 08/04/2018
« Very comfortable »

Enjoyed our overnight stay at the Mercure. Our room was small but spotlessly clean and comfortable. The staff was all very nice and courteous. Also enjoyed the breakfast. Have no hesitation on returning at a later date.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James Boyd, We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Wilson

AccorHotels certified review
Samantha F. Friends - 08/04/2018
« Disappointing »

It was less than comfortable, we booked this hotel in Perth as we were meeting friends from all over Scotland that we don’t see very often. When we arrived at our check in time of 2pm we were told our room was not ready and they were really busy. No apology or attempt at helping us out as we need to go changed and ready for our dinner with friends after travelling. During the conversation we were told it’s a ‘first come first served basis’ completely inappropriate when we booked the hotel expecting to be checked in at 2pm. I understand they may have been busy but we should of been given a courtesy call so we could of made other arrangements. We left our bags and went straight out to meet friends as no time scale was given as to when the room would be ready, we came back at 4:30pm and room was still not ready, the receptionist was rude and completely dismissive as though it was my fault for booking a hotel room and wanting to get checked in. We then went the whole night without showers or being properly ready for our night out that had been planned for months. Very disappointed with Mercure. When we actually got checked in after 12pm at night the room was clean and satisfactory however ruined by your customer service and organisation of guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samantha F., Thank you for taking the time to tell us about your experience at the Mercure Perth Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a value service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Wilson

AccorHotels certified review
Chloe R. Couples - 08/04/2018
« Very dull and disappointing »

Room was very dull and dated, wasn’t clean, lightbulbs were missing from lights, dirty tea cups etc. Not the room I was expecting that is advertised and shown on the website. Staff were quite rude at times and seemed like they couldn’t have cared less about how our stay was or if we were enjoying ourselves. Was going to complain on arrival, however felt that there would be no point as staff didn’t seem at all bothered. Passing staff on corridors you could smell the stench from their cigarette breaks which wasn’t pleasant. Our first meal there was an issue with some of the choices on the menu and we were told we couldn’t have certain things, but there was no apology or anything for this, however the food was nice and served quickly. On checking out of the hotel we were told we still had £70 or so to pay that was against the room and when we asked what for we were told very sarcastically that it was the two meals we’d had in the resteraunt. The only problem was that we had paid for our second meal in the resteraunt the previous night and when we told the receptionist this she questioned it and told us she didn’t have a record of that which to me is rude as we felt like we were being accused of lying which wasn’t the case. Upon leaving we were not asked how our stay was or given any kind words it was just the case of hand me your keys and leave. Our stay was a gift from someone and I feel very disappointed that it was such a bad experience for us and feel that the person who gave us the gift wasted their money. I also had problems before I even arrived at the hotel as I wanted to book dinner in the resteraunt and my emails were ignored and upon calling the number given to contact the hotel an automated service informed me that the phone lines were down. When I arrived at the hotel, both people at the reception desk admitted to seeing my emails, but didn’t reply. The male that was there stated that I ‘hadnt Signed my email with my surname so he didn’t feel like he could reply as he didn’t know my name’ - my full name is in my email address. Also, I didn’t realise you have to state someone’s full name in response to an email? So yes the experience was definitely one of the most disappointing I’ve had and I have been put off staying in a mercure hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chloe Robertson, Thank you for taking the time to tell us about your experience at the Mercure Perth Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a value service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Wilson

AccorHotels certified review
Anonymous Friends - 08/04/2018
« Gail Thomson »

It was a short stay, only really there for b & b, room was comfy and clean. Breakfast was everything we needed. Staff were very helpful. Will come back and stay when in Perth again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gail Thompson, We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Wilson

AccorHotels certified review
Catherine U. Couples - 08/04/2018
« FANTASTIC »

ROOM SPOTLESS IDEAL LOCATION OF HOTEL BREAKFAST LOVELY. THE STAFF WERE ALL BRILLIANT NOTHING WAS ANY TROUBLE FOR THEM VERY ATTENTIVE

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine U., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Wilson

AccorHotels certified review
Meg G. Solo - 08/04/2018
« Meg G. »

I realise I ordered an ‘Itison’ - but the room was horrible. There were stains The the sheets and the room was small, compact and incredibly uncomfortable. The bathroom so badly in need of an update that I was put off of the idea of having a bath. After requesting my wine to be taken to my room a few times I had to remind them at the front desk. The breakfast was incredibly awkward and what the heck are those vegetarian sausages you use? I would say your hotel matches the personality of Perth: dull, cold, void of any culture or personality and so incredibly boring that o wasn’t even remotely tempted to indulge in my late check out. Horribly dissatisfied and feel I was ripped off for my £65. What a horrible hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Meg G., Thank you for taking the time to tell us about your experience at the Mercure Perth Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a value service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Wilson

AccorHotels certified review
Andrew B. Solo - 07/04/2018
« Rooms need to be cleaned better as there were cobwebs, and I found a puffer and bottle top on the floor. »

Beside that the staff were friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew B., Thank you for taking the time to tell us about your experience at the Mercure Perth Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a value service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Wilson

AccorHotels certified review
Anonymous Families - 07/04/2018
« Good central location. Good comfortable bar. »

Enjoyable stay. Friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter G., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Wilson

AccorHotels certified review
Andrew P. Business - 06/04/2018
« Comfortable bed but dated room »

Disappointing check in delayed by problematic fire alarm and complaining customers who were offered free drinks but not to the ones kept out in the cold trying to check in!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew P., Thank you for taking the time to tell us about your experience at the Mercure Perth Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a value service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Wilson

AccorHotels certified review
Stuart A. Couples - 05/04/2018
« Pleasure »

Satisfaction

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stuart A., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Wilson

AccorHotels certified review
Djf Couples - 05/04/2018
« Very good »

Very good apart from banging doors early morning

Our hotel has responded to the review
Our hotel has responded to the review

Dear David F., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Wilson

AccorHotels certified review
Andy K. Couples - 04/04/2018

Great location rooms comfy food nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andy Kerr, We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Wilson

AccorHotels certified review
Mrs H. Couples - 04/04/2018
« Enjoyable »

Staff really friendly, room cosy and spacious, the breakfast was really good a lot of choice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donna Haywood, We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Wilson

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