Hotel - Mercure Bewdley The Heath Hotel
Mercure Hotel Mercure Hotel

Mercure Bewdley The Heath Hotel

3.5/5 739 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Automatic air control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Sauna
    • Solarium
  • Tennis
    • Outdoor tennis court
    • Tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from modern-style classic rooms or refurbished Victorian rooms in the original house. All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 44 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
    • 220/240 V AC
    • Emergency exit map
    • Automatic air control
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.6/5 AccorHotels Rating 1,326 reviews

Our guest reviews for Mercure Bewdley The Heath Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 739 reviews
Anonymous Couples - 09/12/2018 AccorHotels certified review
« Good »

Only stayed one night . Bed comfortable. Rooms need updating as wallpaper starting to come off and bathroom floor looking dirty in corners.

David Couples - 08/12/2018 AccorHotels certified review
« Adequate accommodation conveniently situated for this specific visit »

Booked a Privilege Room which had been renovated. Decor and carpet wre in good condition, as was the bathroom. Room was very spacious, but being a 'double' would have benefitted from a second lounge chair. Also, equipped with a coffee maker with coffee pods and in a cupboard a kettle, 2 mugs and hot chocolate sachets. But no tea, milk, sugar or cream! However, public areas such as bar and restaurant really let the overall experience down. Heating inefficient or not working, so replaced with strategically placed industrial fan heaters! Flooring covered in what looked like a patchwork of carpet squares from a Kidderminster factory - held together on top with Gaffa tape! Booked in for dinner on the Monday evening but, presumably because of the very small number of other diners (totally 3 couples and 2 singles...) the only menu available was the rather limited table d'hote. Externally, something should be done about the appearance of the non-functioning fountain outside the main entrance.

Anon Couples - 03/12/2018 AccorHotels certified review
« Mrs »

There was not enough staff. No heating at the ball. Breakfast took 45 minutes no buffet breakfast.had run out of bread. I have so many ideas on how you could raise more money to spend on the hotel. It was also very difficult to book.

Steve Business - 03/12/2018 AccorHotels certified review
« Clean & Quiet »

Business trip - got a good night's sleep and conference rooms were perfectly suitable. Food was fine, except for 1 night were menu was limited due to shortages.

Esmeralda Business - 03/12/2018 AccorHotels certified review
« Really needs redoing »

This hotel is really old and not the cleanest. The rooms are patched up several times, the plumbing is horrible (toilet didn't flush, shower not up to any modern standards), bathroom had a lot of mold. The heating didn't work the first day we arrived. On the last morning they had run out of yogurt for breakfast, which to me is a rather essential part as I can't eat bread. The food in the evening was the only thing that was ok, but I would not stay here another time.

Thomas B. Couples - 01/12/2018 AccorHotels certified review
« Short but sweet »

Stayed for the night whilst attending a wedding. Excellent service at reception and at breakfast, very comfortable room

Robert E. Solo - 29/11/2018 AccorHotels certified review
« Better than previous reviews had suggested »

I had seen some poor reviews had been posted but my experience was actually very good. Maybe corrective action had been taken? The staff were friendly and, although there was a long delay in being served with poached eggs at breakfast, the waitress did explain the situation and made every effort to make good. I’m only sorry I don’t recall her name as she was very good. The room was a nice size and nicely warm on what was a very cold night. Decor is a bit tired with wallpaper very slightly lifting at the edges, but otherwise a good standard.

Anonymous Families - 28/11/2018 AccorHotels certified review
« Nice hotel »

Overall a very pleasant stay

Andrew Couples - 28/11/2018 AccorHotels certified review
« overall good »

The hotel is in a nice location but is need of some updating and redecoration. The service , food and staff were all very good

T P. Business - 22/11/2018 AccorHotels certified review
« Great leisure facilitys »

Very good. Great breakfast and staff.

Kjm Couples - 20/11/2018 AccorHotels certified review

The hotel could be better signposted from the road. Warm welcome from the hotel staff in various departments. Room was large but could do with some TLC - light not working in the bathroom, wallpaper comes off around window etc. Our biggest bug was the pillow. the bed was lovely and comfortable but sleeping with a concrete slab would have been more comfy, We tried 6. i think they just need new ones. Overall room was clean, fresh linen etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen Jane M., We very much appreciate your comments regarding your stay at the Mercure Bewdley The Heath Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Mallya

Anonymous Solo - 19/11/2018 AccorHotels certified review
« Brief stay at Hotel Mercure Bewdley »

I needed somewhere to stop over en route between Oxford and a meeting with friends in the Wolverhampton area. As an Accor Loyalty Scheme member, I was looking for a Novotel/Mercure hotel and this Bewdley location fitted the bill. The hotel was fine for an overnight stay in these circumstances. I had a meal in the restaurant and breakfast in the morning before leaving at 09:00.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane Y., Thank you for taking the time to tell us about your experience at the Mercure Bewdley The Heath Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Mallya

Ir23 Families - 18/11/2018 AccorHotels certified review
« Poor access and faulty lights »

We had an eight week old baby and found access into the hotel challenging as well as up and down the stairs (we were on the first floor and there is no lift). I also found the dimmer lights next to the bed were faulty and changed levels of brightness on their own, which was quite frustrating.

Kevin Business - 18/11/2018 AccorHotels certified review
« In great need of some tlc »

Not a good experience. Very dated and in need of tlc. Cleanliness left a lot to be desired. Bar service was extremely poor.

Oded Business - 16/11/2018 AccorHotels certified review
« Nicely located but old hotel »

First . Very helpful and nice stuff. The hotel is old and need maintenance Creaky floor. Leaking shower head and teribale accoustics(one ca hear the next room rest room..)

Couples - 15/11/2018 TripAdvisor review
« Enjoy Bewdley »

The hotel is an old house about 20 minutes walk from the town centre or 5 minutes by car. we had a large room with correspondingly large bathroom and were very comfortable.. Good breakfast and other meals very tasty . Staff extremely friendly and helpful. This is a good venue from which to explore Bewdley and local attractions. We recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Hi there, Thank you for your feedback following your stay with us heere at the Mercure Bewdley. I was extremely happy reading your feedback and I have passed on your feedback to my team as well who are thrilled hearing your feedback. Hope to see you in the near future. Regards Rama

A. H. Families - 14/11/2018 AccorHotels certified review
« Wonderful Stay! »

We were advised it would be a squeeze to fit a Zbed into our double room. When we arrived we had room 1 which the waitress refered to as the honeymoon suite! Four poster bed and then a separate twin room with a wonderful bathroom in between. Wished we have been staying longer than one night. But I must admit it wasnt the most straightforward of booking processes but got there in the end.

Our hotel has responded to the review
Our hotel has responded to the review

Dear H. A., We very much appreciate your comments regarding your stay at the Mercure Bewdley The Heath Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Mallya

David L. Couples - 14/11/2018 AccorHotels certified review
« Just o. K. No »

No heating, very cold dining room, not a comfortable hotel

Ray M. Couples - 13/11/2018 AccorHotels certified review
« Lovey stay sorrunded by lovely countrside! »

Very good - would stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear R M., We very much appreciate your comments regarding your stay at the Mercure Bewdley The Heath Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Mallya

Neil S. Couples - 12/11/2018 AccorHotels certified review
« Not up to usual standard. »

Having stayed here a few times before purely for the food I was bitterly disappointed to be given a rather bleak set menu for resident dining while bar food for people attending a function was much better, hence waiting times unacceptable, won’t be returning soon.

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