Mercure Bewdley The Heath Hotel 4 stars

TripAdvisor rating 3.5/5 844 reviews
Mercure Bewdley The Heath Hotel
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Hotel extras

  • Located just 1.3 miles from West Midlands Safari Park

  • 5km away from Kidderminster railway station

  • Within walking distance of Bewdley Pines Golf Club

  • Five meeting rooms on-site capable of seating 300 people

  • Fully-licensed wedding venue and reception

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Bewdley The Heath Hotel

Habberley Road
Bewdley Nr Kidderminster
DY12 1LA
kidderminster
united kingdom

Tel: +4401299393009

Fax: (+44)129/9400921

Contact email

Check-in from 14h00

Check out up to 12h00

  • KIDDERMINSTER :   HABBERLEY RD

  • By plane

    BIRMINGHAM INT At 56.64km / 35.2 miles

  • By train

    KIDDERMINSTER At 4.67km / 2.9 miles

GPS :52.382977, -2.293401

Our accommodations

Choose from modern-style classic rooms or refurbished Victorian rooms in the original house. All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspape r, robe and slippers.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic family room for 2 adults and 2 children

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Superior room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic room with 1 four poster bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic accessible room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Our restaurants and bars

Butler's Bar & Brasserie

Type of cuisine: International

The hotel's friendly, professional team make sure dishes from the Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BUTLER'S BAR

Photo non contractuelle / Strictly non binding

Butler's Bar offers a range of wines, beers, spirits, cocktails and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available in the bar allowing you to continue relaxing.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 337

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Mercure Bewdley The Heath Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.5/5

1,711 reviews

tripadvisor

TripAdvisor Rating 3.5/5

844 reviews

Mr

Customer review rating 3.5/5

Trevor W. Families - 09/11/2019 Confirmed reviews AccorHotels

On arrival no staff on desk we had to call the phone from are mobile to get a member of staff, went to the bar again no staff. Couldn’t get served for food so went to local town. Breakfast staff was good. Room very comfortable and big

Delayed check-in

Customer review rating 3.5/5

Stephanie Solo - 07/11/2019 Confirmed reviews AccorHotels

Staff were friendly on reception but even though I was a wedding guest and had upon booking stated as such and requested an early check-in if available my room was not ready until a couple of hours after standard check in time. I was fortunate that my parents had a room that I could use to shower and change for the wedding celebrations which began at 14:30. I arrived before 9am and enquired about check-in time. I was told that I could pay £20 for a check in at midday but I declined this as I was told it was likely a room would be available at 13:30 anyway. This was not the case and in fact my room was not ready until after the wedding celebrations had started. Aware that the hotel was busy, but I was disappointed nonetheless as I've previously had good experience of check-in / check-out accomodations / arrangement at Accor hotels in the past both for personal and business stays.

Disappointing

TripAdvisor rating 3.5/5

MRFawcett Couples - 06/11/2019 TripAdvisor review

Small ground floor room with inadequate storage space for clothes, tiny washbasin likely to spill. Restaurant menu very limited and pricey, but food good. Package deal booked online and paid in advance, but had problems on billing at checkout.

Hi there, Many thanks for your feedback and I take on board your feedback. Thank you for your compliments about the food and after speaking to the reception team member who dealt with you upon check out she explained the issue,however she assured that it was dealt once investigated.Please accepy our apology for the confusion. Kind Regards Rama

Pleasant hotel but several disappointments.

Customer review rating 3.5/5

F. Couples - 05/11/2019 Confirmed reviews AccorHotels

Despite requesting a first floor room we were given one on the ground floor that was smaller than most others. There were almost no drawers or storage in the room other than the wardrobe (with only 4 hangers for 2 people!). eg the bedside tables could have had underneath drawers. The washbasin was so small there was a tendency for water to spill on the floor when the vigorous taps were on. The water however was lovely and hot, and the bath and shower good. We were unlucky and had a noisy couple next door who entertained well after midnight. The restaurant menu was disappointing: there were few main courses that were not burgers, and as we had two dinners booked there was little choice - and one of those was unavailable too! We had booked a 2 night room and meal package on line and paid for all our meals in advance. Yet on checking out we were asked to pay for the second night's meal (we expected to pay for the wines of course) - the bill was wrong and the receptionist couldn't sort it out, and said she would speak to the manager when he came in later. We tried to pay for our wines by card, but even the card machine wouldn't work through lack of signal. How other guests paid we can't imagine. The problem at checkout was embarrassing as we were there some time and other guests were queuing and hearing our struggles. We were glad to get away. The receptionist did ring us later to confirm it had all been sorted and our account was clear.

In need of major upgrade

Customer review rating 3.5/5

Graham P. Families - 05/11/2019 Confirmed reviews AccorHotels

Hotel is dated, dirty, poorly decorated and needs majors changes immediately.

Very Good

Customer review rating 3.5/5

Phil F. Couples - 05/11/2019 Confirmed reviews AccorHotels

Nice experience, quiet and relaxing, nice surroundings and courteous staff.

Customer review rating 3.5/5

F M. Solo - 05/11/2019 Confirmed reviews AccorHotels

Hotel staff very helpful. Breakfast set one up for the day and Deborah was fabulous given how busy it was. Hotel and facilities desperately 'tired' and in need of serious and urgent upgrading.

In urgent need of refurbishment

Customer review rating 3.5/5

Jeannette S. Families - 01/11/2019 Confirmed reviews AccorHotels

Room was very spacious and seemed clean but bathroom sink was chipped in several places and wall paper was hanging off the walls and ceiling. The room rate was very reasonable otherwise I would have asked to be moved. Cooked breakfast was good but very limited choice otherwise. We ate our evening meal in the bar. Food was ok but we waited over 40 minutes for two burgers and two children’s meals - not great as it wasn’t busy. This could be a lovely hotel but needs some serious tweaking.

Dear Jeannette S., Thank you for taking the time to tell us about your experience at the Mercure Bewdley The Heath Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Mallya Operations Manager

Okish

Customer review rating 3.5/5

Sian B. Couples - 31/10/2019 Confirmed reviews AccorHotels

We found the customer service was ok once we was actually seen by staff! There was a few occasions we wasnt very happy with how the staff dealt with us or other people at the hotel!

Customer review rating 3.5/5

Anonymous Couples - 31/10/2019 Confirmed reviews AccorHotels

overall experience good but someone scraped my car in the car park

Dear David B., We very much appreciate your comments regarding your stay at the Mercure Bewdley The Heath Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to read that someone scrapped your car and can apologies for some inconsiderate guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Mallya Operations Manager

Good room and environment, let down by shortcomings in bar and at breakfast

Customer review rating 3.5/5

David Solo - 29/10/2019 Confirmed reviews AccorHotels

Room arm and comfortable. Staff friendly. Plenty of parking spaces. But £3.30 for coffee at bar? and no British cider. Breakfast - all pre-cooked - bacon drying, mushrooms swimming, no choice shown for eggs, only lukewarm fried. No butter for my toast- only vegetable spread. Plates cold. Not busy so no excuse, I've had better at cheap B&B's.

Well Satisfied

Customer review rating 3.5/5

P A. Couples - 28/10/2019 Confirmed reviews AccorHotels

Lovely room good size, good use of spa facilities, friendly and helpful staff, did not usr restuarant, thought bar prices were expensive.

Dear Philip A., We very much appreciate your comments regarding your stay at the Mercure Bewdley The Heath Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The bar prices are set centrally by our head office and is set in line with the local similar size establishments,however your feedback will be passed to our head office. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Mallya Operations Manager

Great

Customer review rating 3.5/5

Otaku F. Couples - 28/10/2019 Confirmed reviews AccorHotels

All good here. Staff were helpful. Room was fantastic. Swimming pool was amazing. The only problem was the price of the drinks - I couldn't afford more than one and it's hard to enjoy when so overpriced.

Dear Violet B., We very much appreciate your comments regarding your stay at the Mercure Bewdley The Heath Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The bar prices are set centrally by our head office and is set in line with other similar establishments within the area,however your feedback will be passed to my head office for them to review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Mallya Operations Manager

In general a comfortable nights stay not as bad as I expected from other reviews

Customer review rating 3.5/5

Michelle Families - 26/10/2019 Confirmed reviews AccorHotels

Stayed in room 37, a family room for one night. The view from the room was lovely. Overall a very nice comfortable night ...I didn't read the reviews until after I booked as it was last minute and booked the same day as we stayed. Throughout the day I had a quick look at reviews and started to worry....but it was unnessary. Ok, the room wasn't perfect a SLIGHT peeling on the wallpaper and a few scuff marks but nothing that warranted the bad reviews I've seen. The loo didn't flush properly on arrival but once reported it was sorted out 20mins later. Could have had more tea, milk and sugar waiting for us, but again that's nothing to get in a stress about, just ask for more and you get it straight away. Beds were very comfortable, so much so that we all overslept after a long day at WMSP! Breakfast was great even though we arrived in the dining room at 9.20am. It was a hot buffet and still nice and hot with plenty left. Breakfast staff were fantastic, very friendly and helpful. A bonus that you can use the pool at the health club just across the car park. In general a great night for what we paid would have rated it higher if not for the few problems and that there was no children's menu for the restaurant. Can highly recommend the chip shop that's 2mins away.

Dear Michelle M., Thank you for taking the time to tell us about your experience at the Mercure Bewdley The Heath Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are certainly working towards the room and it gives me pleasure we have completed all of the rooms on the ground floor rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Mallya Operations Manager

Very tired hotel

TripAdvisor rating 3.5/5

CB2872VK Family - 24/10/2019 TripAdvisor review

The hotel is in desperate need of a deep clean, decoration and new linen. From a very dirty bathroom, to holes in the curtains to wall paper hanging off the wall. It was a disappointing experience. Having provided feedback to the hotel, anyone has come back to us with a response. Poor customer service.

Welcoming , friendly staff, dark wooden decor but we still enjoyed it

Customer review rating 3.5/5

David Couples - 23/10/2019 Confirmed reviews AccorHotels

Only problem was the radiator falling off the wall - told it was a newly decorated room so probably not fixed on after painting. - quickly fixed (at least in the short term before we left!) Did not have evening meal but choice at breakfast was excellent.

Dear David L., We very much appreciate your comments regarding your stay at the Mercure Bewdley The Heath Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Mallya

You get what you pay for!

Customer review rating 3.5/5

W. Couples - 23/10/2019 Confirmed reviews AccorHotels

2 couples- We arrived late (around 9pm) we were ‘welcomed’ by a very unenthusiastic young lady. My husband and I had a very basic, dated room, our friends who we travelled with didn’t have such ‘luck’. Their first room was cold and had wallpaper stripping itself off the wall. They spoke to reception who moved them and the 2nd room greeted with the smell of old smoke. The cups were coffee stained, and very dusty (not good for her hubby who has asthma) the rooms were cheap at £62 however not cheap enough for the sta card. Breakfast was also a buffet style at a very expensive £15.99 per person!

Enjoyed our stay very much

Customer review rating 3.5/5

Lyn T. Families - 21/10/2019 Confirmed reviews AccorHotels

Lovely staff

Friendly staff

Customer review rating 3.5/5

Anonymous Business - 18/10/2019 Confirmed reviews AccorHotels

Pleasant hotel, lovely swimming pool but bedrooms tired and in need of updating especially the bathrooms. Staff very friendly.

Dear Elizabeth C., We very much appreciate your comments regarding your stay at the Mercure Bewdley The Heath Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Mallya

Comfort & seclusion

TripAdvisor rating 3.5/5

jallan626 Couples - 18/10/2019 TripAdvisor review

A very comfortable hotel with lovely grounds and a n excellent health center. Good selection of drinks and excellent food in the restaurant. Proximity to Bewdley is a plus with the Safari Park and the Severn Valley Railway in easy driving distance.

Hi, Thank you for your kind words.I am sure the team will be happy to read your feedback. Thank you once again. Regards Rama
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