Hotel - Mercure Bewdley The Heath Hotel
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Mercure Hotel

Mercure Bewdley The Heath Hotel

Habberley Road  Bewdley Nr Kidderminster 
DY12 1LA  KIDDERMINSTER
UNITED KINGDOM

607 reviews
TripAdvisor Rating Based on 607 reviews
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From 44.28 GBP Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Solarium

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Solarium
  • Tennis
    • Outdoor tennis court
    • Tennis

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from modern-style classic rooms or refurbished Victorian rooms in the original house. All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 44 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
    • 220/240 V AC
    • Emergency exit map
    • Automatic air control
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.6/5 AccorHotels Rating Based on 852 reviews

Our guest reviews for Mercure Bewdley The Heath Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 607 reviews
AccorHotels certified review
Aeron Couples - 16/08/2017
« Terrible »

Room fan wouldnt go off till 3 in morning. Windows were creaking. Phone rang twice at 2 in morning no one answered. Was disappointed

AccorHotels certified review
Marie Families - 16/08/2017
« Had a wonderful stay, hotel and staff were great and wuld definetly come back »

Excellent overall - Gym facilities wonderful

AccorHotels certified review
Alex F. Families - 16/08/2017
« Wrong key »

I was give the key to an already occupied room. Luckily it was a man and he was atleast semi dressed when I burst in on him. I had to apologise and felt somewhat embarrassed. Apart from this the second room I was given clean and tidy. No complaints. Staff were friendly and helpful.

AccorHotels certified review
Mickc371 Families - 15/08/2017
« Pleasant stay, »

We have stayed at this hotel over 5 times now and we always find it enjoyable. One moan would be that weddings guests appear to get priority over "normal" guests, especially where the parking and the noise levels are concerned.

AccorHotels certified review
Suzette L. Families - 15/08/2017
« Not up to its standard »

The toilet sink needs changing brown marks or like broken marks..the tub was very slippery..., not safe for kids..the bed was really itchy ? Bugs

AccorHotels certified review
Michelle C. Families - 14/08/2017
« Very nice room, breakfast fantastic, staff very helpful and friendly. »

Very good stay all staff were brilliant and helpful as brought out 11 month old to stay with us, specially at breakfast bringing high chair and asking if we needed anything special cooked for my son.

AccorHotels certified review
Anthony Couples - 14/08/2017
« I would never stay here again »

Unfortunately have nothing good to say here. We stayed for 2 nights, the room was okay though the flooring in the bathroom was damaged and both the toilet and the shower leaked. The room was located near to the main function room which was the main cause of our issues. On the Saturday night a wedding went on until 12:30am with loud bass music making it impossible to sleep. The guests of the wedding then proceeded to chat and make noise till well after 2, only after the second time of reporting the noise was the issue dealt with. We ourselves had come from a wedding, but it finished as many weddings do at 11, quite honestly to allow other paying guests not involved in the wedding is not acceptable. We paid the same premium rate for a room where it was then impossible to sleep. Breakfast was passable and the staff were friendly, but I have no intention of staying at this particular hotel again and will seriously consider ever staying at accor. I was led to believe it was not a budget hotel, but I have had a better room and experience at a premier inn or travelodge. Steer way clear if you want to sleep.

AccorHotels certified review
Abertawe Couples - 14/08/2017
« Great location »

Excellent hotel

AccorHotels certified review
Helen W. Couples - 14/08/2017
« Staff were marvellous and looked after all our needs »

I Held my wedding at mercure.could not fault anything staff did everything to accommodate our needs.

AccorHotels certified review
Harry Couples - 14/08/2017
« good staff, bad management and cleaning »

I am waiting for the Manager to contact me about the cobwebs/spider.

AccorHotels certified review
H J. Families - 13/08/2017
« Mr »

It was good

AccorHotels certified review
Neil S. Families - 11/08/2017
« Tired room »

Comfortable beds nice swimming pool but over priced breakfast

AccorHotels certified review
William S. Friends - 09/08/2017
« relaxing and friendly »

was around relaxing and no pressure stay. friendly staff and could not do enough for you.

TripAdvisor review
Family - 09/08/2017
« Wedding day »

Had an absolutely fantastic wedding day. I couldnt fault anything. All the staff were so obliging and looked after us to give me the best day of my life .recommend anyone to get married here.brilliant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear helenbU886YL Thank you for taking the time to write this lovely review of your wedding day. My team and I are so pleased you both had a wonderful day and that all of your guests enjoyed there time with you both and at the hotel. I have passed your comments on to the team We look forward to welcoming you back in 12 months to celebrate your anniversary with us. From all the team, congratulations on your marriage. Sincerely Debbie Jagait General Manager

AccorHotels certified review
Tina W. Couples - 08/08/2017
« more 3 star than 4. An adequate stay. »

Tired decoration, communal areas not very clean (cobwebs around window frames, greasy marks on chairs) Staff friendly.

AccorHotels certified review
Anon Couples - 08/08/2017
« anon »

the hotel was average, felt there could be a little more care taken in presenting the room, due to not having certain items available on arrival, the breakfast service was wonderful and of good standard, overall was an ok stay altho would not stay again. feel that the staff were very polite but the organisation lacked a bit when our accont was paid in advance and was asked to pay on day. overall was fairly satisfied but some improvments needed. many thanks

AccorHotels certified review
Nick N. Solo - 07/08/2017
« Fine for one night stay to attend nearby wedding »

On this survey you ask for nationality. There is nothing listed for English or British. United Kingdom is not a nationality. This error does not put your hotel in a good light. There is no box either for general comments so I've had to put this remark here.

AccorHotels certified review
Tedwardoclickerhands Families - 07/08/2017
« Rooms (I booked 3) clean and comfortable, staff friendly and helpful »

Read some poor reviews on trip advisor, but we booked to take family to West Midlands safari park,so convenient. Drinks expensive, would have liked fridge and safe in room. However, can't fault rooms, breakfast or staff, we (adults, children, grandchildren) all enjoyed stay, understand new management employed, working well.

AccorHotels certified review
Lucy B. Families - 07/08/2017
« Drab Room »

I think you are already aware the rooms are dated and curtains and wallpaper in poor condition. It was however clean and tidy. The bathroom fan did not work meaning aromas lingered, not great. Hairdryer didn't work. Food was fab we had room service meal which was great. Breakfast was also great especially the first morning where it came to the table as the Saturday was buffet style and had to wait for parts which weren't ready.

AccorHotels certified review
Kate H. Couples - 03/08/2017
« A holiday without fault.....almost! »

The staff members were kind, attentive, helpful and friendly, helping with every query we had and changing my room as I had been accidentally been booked upstairs and am in a wheelchair. They have a rickety chaitlift but this involved using a member of staff so they kindly moved us. The cleanliness was exceptional, all staff made an effort to speak and the restaurants evening meal and a Sunday lunch was incredibly good value.( they even cater for coeliac!) It was a break that you needed a car for but nice as there were 42 rooms and it was so quiet. We would definitely be back. Negatives: These were barely worth mentioning but nonetheless important. 1) Our room was ground floor, looking onto a grass verge, which was public.Being disabled,i often have a sleep during the day or we lie in pjs watching tv or reading. A net curtain here would go a long way here to making the room feel more private. 2) Breakfast at £11 per head is astronomical! Myself, having had a gastric bypass do not eat much but my husband wanted to eat. Instead we relied on mcD or m&s fruit and yoghurt!

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