Hotel - Mercure Ayr Hotel
Mercure Hotel Mercure Hotel

Mercure Ayr Hotel

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3.5/5 746 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Golf  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. Guest rooms at the front of the hotel offer views of the Isle of Arran. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Parents appreciate the available family accommodation.

  • 118 rooms
  • 118 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • WiFi in your room
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Crib on request
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 1,775 reviews

Our guest reviews for Mercure Ayr Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 746 reviews
AccorHotels certified review
Mrs M. T. Couples - 14/02/2018
« Very unsatisfactory »

My experience of staying at your hotel is really unsatisfactory cold greasy food breakfasts cold both mornings and dirty marks on the room carpet chipped furniture not what I expected

AccorHotels certified review
A.d. Families - 13/02/2018
« A D. »

We had previously stayed at the Edinburgh Park Novotel which was fantastic in all areas, and we were expecting the same level of service and customer satisfaction with this hotel, but sadly it was not great and we would definitely not stay here again, the room was fine, but it was the hotel service that let it down, firstly when we arrived we asked if we could have a lunch menu, we were told that the chefs were busy upstairs and we could not have any food for another couple of hours, so we went across the road with the kids in the snow and ate in a restaurant, then when we got back over the front door of the hotel was locked and we had to wait for someone to open this, seemed strange to be locked in the afternoon, we were told that the kids had to be out of the pool by 6pm and the Jacuzzi would be switched off at 5pm, towels you had to use your own room towels and then order new ones for the room, to be honest it did not make us feel as if we would ever want to go back here, maybe we were spoiled at the Edinburgh Park because as an Accor Hotel this is night and day to this Accor Hotel, but I will most definitely use Accor Hotels in the Future, just not the Mercure in Ayr, sorry.

AccorHotels certified review
Francis S. Couples - 13/02/2018
« disappointed with cleanliness and comfort of room »

The toilets located next to restaurant were not clean. there was 2 cubicles in he gents that were frankly very dirty. My wife said the ladies was also requiring cleaning. there was no heating in our room at any time and the temperature was very cold on Sunday 11th feb. This is not what I have been used to in my many previous stays at this hotel

AccorHotels certified review
Anonymous Families - 13/02/2018
« Nice and relaxing »

Think more staff needed on ground floor. could be needed a updated in room

AccorHotels certified review
Angelamacleod Couples - 12/02/2018
« Fabulous »

Hotel was amazing and food was fab too and staff were so helpful.me and my husband were on the third floor . The noise outside from the smyth inn was really bad thou kept us up till 1am i complained at desk but nothing they could do about it

AccorHotels certified review
Pamela Couples - 12/02/2018
« Had a great stay »

Received an overnight stay as a gift and had a great time. Staff are all very friendly and helpful. Nothing is too much bother. The room was comfortable and clean. We had breakfast with our stay which was delicious. We used the spa facilities which were good. Not a huge pool but more that adequate. Also, with the hotel situated where it is, it's ideal for taking a walk around the town or to the beach. All in all, we had a really nice time and will certainly be back.

AccorHotels certified review
Richard P. Solo - 12/02/2018
« Down stairs nice, bedrooms old and dated »

Slow check in. Pleasant enough stay, but was surprised by bedrooms. Need updating.

AccorHotels certified review
Dennis F. D. Families - 12/02/2018
« ideal location »

short but enjoyable, staff very helpful

AccorHotels certified review
Sb Couples - 12/02/2018
« Better than previous stay. »

Nice staff. Room was nice however let down by bathroom looking tired with signs of mould and cracked facial. Toileteries didn't include shower gel and I had to fix the toilet as the toilet was running constantly with no flush. No milk in room.

AccorHotels certified review
Mrs A. F. Couples - 12/02/2018
« Mrs Ann F. »

Wakened at 3am with clients going into their room, then they were talking as it seemed the rest of the night

AccorHotels certified review
Anonymous Couples - 12/02/2018
« mrs »

great location and comfortable rooms

AccorHotels certified review
Anonymous Families - 12/02/2018
« Enjoyable »

Good service and staff were very helpfull

AccorHotels certified review
M. Couples - 12/02/2018
« very pleasant and helpfull staff »

room cold on arrival but soon heated up once adjusted radiator. Basic but quite nice room. Enjoyed stay

AccorHotels certified review
Anonymous Couples - 11/02/2018
« Mrs »

The hotel it's self was nice and the staff were friendly. Food was decent. The only gripe I have is that the worktop and surrounding of the toilet were all warped and the wood was all showing. It made the toilet look very grubby.

AccorHotels certified review
Gerry M. Couples - 11/02/2018
« Mr »

We had a really good time.thank you.

AccorHotels certified review
Daniel Business - 10/02/2018
« Old facilities and dirty. »

Facilities are quite old-fashioned and not well maintened, room excessive small. I found my carpet floor dirty all around. However, staff personnel was kind to me all the times.

AccorHotels certified review
Anonymous Business - 09/02/2018
« Disappointed. »

I have stayed at many Mecure hotels around Europe and this one was the most cramped and shabby room I have ever stayed in. Carpet was thread bare, no back on the wardrobe, entrance door was hanging off, shower rail is rusty, stains and marks around the floor in the bathroom, pedal on pedal bin hanging off, water stains around bathroom mirror and the safe didn't work. It's set up as a double when its clearly only the size of a single. The reasons I didn't move hotels is the location was good, staff were lovely & breakfast was good, however I wouldn't stay there in the future while it's in the state that it is.

AccorHotels certified review
James H. Friends - 08/02/2018
« Room and food »

Disabled Room was good but bathroom wasn't great the shower didn't drain awfully well and also we had to put a mat outside the bathroom to soak up the water going under the door. And quite a few things on the menu that they didn't have too. We loved the spa used the facility throughout our stay.The staff were very helpful too.

AccorHotels certified review
Darryl F. Business - 06/02/2018
« An unorganised waste of money »

No parking on arrival, circled around for 15 minutes looking for a space, please check cameras. Took me 15 minutes to check in because the staff had me down to stay on Tuesday 6/2/18 instead of Saturday 3/2/18. By the time that took to sort and to get into my room I was already running late. I was with a Colleague who had a separate booking and separate room and we where asked 3 times of the booking was for us... The attention to detail and understanding was poor, my surname was asked 4/5 times. Furthermore I arrived in my room and on the table under the mirror on the right hand side there where two hankeys, scrunched into a ball and a bottle of Volvic half drunk and water drops on the table and a packet of crisps in the bin. For £70 the room was in a poor condition both clenliness and design wise, the pink/red carpet was worn and shabby looking and overall it just looked very dated. I work in Ayr and live in glasgow and this was the first time I have stayed down overnight for a works night out and I will never be again, I can book the Carlton hotel in Ayr or even a premier inn for £15 - £20 less and have a better experience and nicer stay. Ironically I have stayed in the mercure in glasgow and had a fine experience. I never reply to these surveys and have never made a complaint about anything online but Saturdays experience from driving in to going to sleep was terrible. I have already stressed to colleagues that it was a dreadful experience and not to book this hotel. I am in the business of customer service as I am a car salesman and I think that the attention to detail, understanding and organisation of the check on process was terrible.

AccorHotels certified review
Anonymous Couples - 06/02/2018
« Birthday break »

Myself and my husband had a lovely stay for his birthday. Staff so helpful and friendly.

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