Hotel - Mercure Edinburgh City Princes Street Hotel
Mercure Hotel Mercure Hotel

Mercure Edinburgh City Princes Street Hotel

Our hotels AccorHotels
3.5/5 2,606 reviews
All hotels in Edinburgh
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 121.50 GBP Non member rate
From 115.43 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and many have views of Edinburgh Castle and Princes Street Gardens. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Upgrade to a spacious seventh-floor superior room with your own private balcony looking out towards Edinburgh's fortified hilltop castle.

  • 169 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • WiFi in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.0/5 AccorHotels Rating Based on 5,368 reviews

Our guest reviews for Mercure Edinburgh City Princes Street Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 2,606 reviews
AccorHotels certified review
Ed Friends - 19/06/2018
« Shabby »

Very good location but room was very shabby, damaged furniture, old bathroom. Would not recommend except for location. I was only there for 1 night and find for that but won't be rushing back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edward C., Thank you for taking the time to tell us about your experience at the Mercure Edinburgh City Princes Street Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
R H. Business - 18/06/2018
« Excellent, room and facilities very good »

Excellent, but due to alterations in the dining room things were all hectic at breakfast time - but overall very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert H., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Christine M. Couples - 18/06/2018
« Very friendly stafff and welcoming »

Very enjoyable. Lovely room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine M., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Anonymous Solo - 18/06/2018

Very friendly welcome,comfortable room and good central location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derek b., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Derek S. Couples - 17/06/2018
« Very disappointing »

Our room was hot, stuffy and very noisy, we didn’t sleep for two nights. Reception staff disinterested and clueless. We were not advised of temporary breakfast room arrangement, very crowded, coffee machine not working, no fruit salad.. awful. Welcome gift forgotten. Terrible experience. We are returning to premier inn for our next visit. We paid nearly £300, definitely not value for money. We have stayed in many Mercure hotels, including two in France this year plus one in Vienna last month. Edinburgh was the absolute worst ever.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derek S., Thank you for taking the time to tell us about your experience at the Mercure Edinburgh City Princes Street Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
John F. Couples - 17/06/2018
« Hotel in great location with good facilities for a tourist »

Staff very efficient and pleasant to deal with. Renovations were in progress so main areas not open as normal. Not a major issue for us

Our hotel has responded to the review
Our hotel has responded to the review

Dear John F., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Andy L. Business - 17/06/2018
« Another pleasant and enjoyable stay »

I booked with Expedia who did not inform me of the renovation works being carried out in the restaurant and lounge area. The lack of a lounge was was an inconvenience for my business trip needs. Thdcbotel may wish to take this up with Expedia

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew L., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always helpful to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Myra Mckillop Operations Manager

TripAdvisor review
Couples - 17/06/2018
« Very disappointed »

Noisy, hot, stuffy room, didn’t sleep- crowded breakfast room coffee machine not working no fruit salad, welcome gift forgotten, expensive, not value for money. Reception staff clueless. Returning to premier inn for next visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your stay, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. I will share your comments with our team, I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. Kind regards, James Fraser General Manager

AccorHotels certified review
Anonymous Couples - 16/06/2018
« Great experience! »

Experience was great, location is ideal and we received a free room upgrade when we arrived.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine B., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Mark Families - 16/06/2018
« Super break »

Perfect hotel for shopping in Edinburgh, plus great view of Princes Street and very friendly staff. Have stayed here several times with my family and love it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark N., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Lilly T. Families - 16/06/2018
« Lovely location, gorgeous rooms »

Checked in around 17:00, with my baby. Staff were very friendly and welcoming - check-in was fast and efficient. They put me in a quiet room, which was absolutely lovely. Gorgeously comfortable bed, good decor, and clean bathroom. Really enjoyed our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Naomi A., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
William C. Solo - 15/06/2018
« The staff always make me welcome. »

This is better than home and the staff can't do enough for me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear William Chambers, We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Anonymous Business - 15/06/2018
« Mr »

Found the staff to be polite , supportive , friendly and helpful. Disappointed by breakfast- what was presented was good but would have appreciated more variety in general, and main issue was lack of healthy options.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicholas C., Thank you for taking the time to tell us about your experience at the Mercure Edinburgh City Princes Street Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Amber H. Families - 15/06/2018
« Comfortable »

We just stayed for room only, but bed was very comfortable and room was nice a clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms H., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Patricia M. Friends - 15/06/2018
« Staff could not have been nicer made feel very welcome »

Great just wasn’t long enough Can’t wait to return. Will look out for another deal

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia McCormack, We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Anonymous Families - 14/06/2018

The hotel itself is seriously in need of the refurbishment that is going to take place soon. The hotel staff were very nice, helpful and friendly! The morning breakfast was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frey T., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always helpful to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you on your next visit to Edinburgh. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Hugh C. Couples - 14/06/2018
« Mr. Hugh c.. Enjoyed our stay excellent value very pleasant staff »

As above. Will be good to see hotel refurbished

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hugh c., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Lynn C. Friends - 13/06/2018
« Mrs »

Very pleasant had a bit of bother with my room key. Slept well room was clean and neat .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Courtenay C., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Mary M. Couples - 13/06/2018
« Thoroughly Enjoyable. »

Really enjoyed our overnight stay. Room ready for an early check in. Great views on 6th floor. Staff couldn't have been any more helpful and pleasant. Dinner was delicious and plentiful. Breakfast was busy but only to be expected at this time of year. Absolutely no complaints and we would recommend it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mery M., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Jacquie Couples - 12/06/2018
« Great location »

This hotel sits in a great location but is very tired and dated. Close to everything you want in edinburgh. The bathrooms especially need an urgent upgrade. However this did not have too much impact on our stay but once improved the hotel would be hard to beat.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacquie N., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra Mckillop Operations Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 121.50 GBP Non member rate
From 115.43 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 200 m ibis Styles Edinburgh Centre St Andrew Square
ibis Styles Edinburgh Centre St Andrew Square Hotel
From
From 109.00 GBP Non member rate
From 103.55 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 510 m ibis Edinburgh Centre Royal Mile - Hunter Square (new rooms)
ibis Edinburgh Centre Royal Mile - Hunter Square (new rooms) Hotel
From
From 125.00 GBP Non member rate
From 118.75 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 640 m ibis Edinburgh Centre South Bridge - Royal Mile
ibis Edinburgh Centre South Bridge - Royal Mile Hotel
From
From 105.00 GBP Non member rate
From 99.75 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 780 m Aparthotel Adagio Edinburgh Royal Mile
Aparthotel Adagio Edinburgh Royal Mile
From
From 89.00 GBP Non member rate
From 80.10 GBP Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in EDINBURGH
See rates