Hotel - Mercure Edinburgh City Princes Street Hotel
Mercure Hotel Mercure Hotel

Mercure Edinburgh City Princes Street Hotel

Our hotels AccorHotels
3.5/5 2,545 reviews
All hotels in Edinburgh
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 85.00 GBP Non member rate
From 80.75 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and many have views of Edinburgh Castle and Princes Street Gardens. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Upgrade to a spacious seventh-floor superior room with your own private balcony looking out towards Edinburgh's fortified hilltop castle.

  • 169 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Pay per view channel(s)
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.0/5 AccorHotels Rating Based on 5,043 reviews

Our guest reviews for Mercure Edinburgh City Princes Street Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 2,545 reviews
AccorHotels certified review
Anonymous Couples - 16/04/2018
« Couldn't make it and wasn't allowed to amend »

Terrible customer service. Couldn't amend my date as moving house and cannot afford this trip. Was told as per booked, amendments not allowed. Will not stay in a Mercure hotel again.

AccorHotels certified review
Marie Couples - 16/04/2018
« It was fine. »

The hotel room was clean and functional. The bed was needing changed. Mattress was old. Breakfast was great and the staff were really good. The hotel is in a great location for my short visit to Edinburgh.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marie R., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Dr S. B. Couples - 16/04/2018
« Breakfast »

In the main the stay was satisfactory, however, the main issue is that the hot food being served at the breakfast buffet was on both days tepid to say the least.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stuart B., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always helpful to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you on your next visit to Edinburgh. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Fetchie Families - 16/04/2018
« Perfectly situated on Princess Street »

Hotel was really central, few minutes walk from Waverley train station. Our twin room (267) was really small but clean. Staff were nice & friendly, hot buffet breakfast choices were good & not over cooked or dried out which often happens. All in all, a pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynda F., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Anonymous Families - 15/04/2018
« Pleasant »

Friendly staff, peaceful room location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Merja V., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
E. Friends - 15/04/2018
« For the price I already had nicer rooms »

The concierge at the reception was absolutely polite die helpful. The room 781 was clean, well equipped and a little bit small. Unfortunately the bathroom was very old and I think the last renovation was a long time ago. The selection at the breakfast buffet in the morning was too small. There are also no fresh vegetables. It is not that easy to get healthy food here. In addition I wasn't that much excited so I would book another hotel if I come back to Edinburgh.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul Elena, Thank you for taking the time to tell us about your experience at the Mercure Edinburgh City Princes Street Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns.. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Jacqueline M. Couples - 15/04/2018
« Really impressed »

Staff lovely bedroom lovely great location bathroom was ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacqueline m., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Sandra D. Couples - 15/04/2018
« Only a one night stay on this occasion, but excellent location and outlook over Princess Street. »

As above. Missed breakfast, hence shy of a 10/10. Maybe next time?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra D., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Georgina B. Friends - 15/04/2018
« well pleased but for one small detail »

everything was splendid even changing rooms when booked into double instead of twin. on ordering meal at restaurant my friend and I ordered meals to the value of £29 and ordered two glasses of wine which came to a total of £49 so I thought leaving a balance of £5. However on checking out we were told we owed £20 for the wine. We were not informed that the wine was not included in the menu. Also I note from your advert in to-days s. post a bottle of complimentary was on offer which we did not recdeive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Georgina b., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always helpful to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Jacqueline Couples - 15/04/2018
« Lovely birthday break »

Room allocated wasn’t pleasant tiny and overlooking the fire escape and didn’t offer the city view for £15 tried to sell us the £35 upgrade. Did move us when complained to a room 3 floors up with similar view of fire escape - not impressed with the decore and standard of hotel but up side staff were very helpful and food good if you take deal dinner offer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacqueline W., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always helpful to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The castle view rooms are of high demand therefore they book up very quickly. Unfortunately on the dates you stayed we did not have any classic doubles with castle views available therefore they could not offer you this upgrade. Thank you again for sharing your experience. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Peter L. Couples - 15/04/2018
« Convenient for stations and city »

Ideally placed for getting around city, good choice for breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter Lowe, We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Andy P. Couples - 15/04/2018
« 5 Stars »

Enjoyable stay, Very helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andy Potter, We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Kate Couples - 15/04/2018
« Great »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katie F., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Nick Couples - 15/04/2018
« Good to go back to the Mercure »

Arriving a bit early (12.30pm) due to train times, our allocated room wasn't ready, but check in staff immediately transferred us to another room which was ready. All staff to the usual high standard, friendly and efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nick M., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Nsd Business - 14/04/2018
« Nice basic room and staff, let down by the breakfast »

The staff were very friendly and helpful (maybe could do with more cover at reception though). Raul especially was very friendly and professional and even helped with some queries not regarding my stay. Room was comfortable and the shower was good. Please look at getting mixer taps though! The main down side was the breakfast but that's to be expected with this kind of buffet and at the price point. The cranachan was very good though!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil D., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always helpful to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you on your next visit to Edinburgh. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Brian Couples - 13/04/2018
« Room comfortable »

Clean room, comfortable bed, staff may us welcome and very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian Cressey, We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Claire Families - 12/04/2018
« Great location, tired hotel »

The location of the hotel is perfect. The facilities are ok, just tired and perhaps not as well thought through as could be. The room we had was very hot and as no AC we had to choose between hot or a lot of noise from the next door buildings air conditioning unit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claire h., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always helpful to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Aurelien P. Business - 12/04/2018
« Very friendly staff! Good value for money! »

Very friendly staff! Good value for money!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aurelien P., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Anonymous Couples - 11/04/2018
« Just OK. »

The street noise from M&S at 4:30am wasn't great, room wasn't ready on time,could have been cleaner, and desperately need's update or refurbishment. View from room and location where excellent. Staff where nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David C., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always helpful to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Mr W. H. Couples - 11/04/2018
« A lovely stay at the Mercure »

Very nice, kind and attentive staff and service and a lovely clean room, we were very happy with everything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear W H., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra Mckillop Operations Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 85.00 GBP Non member rate
From 80.75 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 200 m ibis Styles Edinburgh Centre St Andrew Square
ibis Styles Edinburgh Centre St Andrew Square Hotel
From
From 70.00 GBP Non member rate
From 66.50 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 510 m ibis Edinburgh Centre Royal Mile - Hunter Square (new rooms)
ibis Edinburgh Centre Royal Mile - Hunter Square (new rooms) Hotel
From
From 80.00 GBP Non member rate
From 76.00 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 640 m ibis Edinburgh Centre South Bridge - Royal Mile
ibis Edinburgh Centre South Bridge - Royal Mile Hotel
From
From 75.00 GBP Non member rate
From 71.25 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 780 m Aparthotel Adagio Edinburgh Royal Mile
Aparthotel Adagio Edinburgh Royal Mile
From
From 94.50 GBP Non member rate
From 85.05 GBP Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in EDINBURGH
See rates