Mercure Edinburgh City Princes Street Hotel 3 stars

TripAdvisor rating 3.5/5 2,895 reviews
Mercure Edinburgh City Princes Street Hotel
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Hotel extras

  • 200 metres from Edinburgh Waverley train station

  • Nearby airport shuttle and six miles from Edinburgh airport

  • Nearby Edinburgh Castle and Scottish National Gallery

  • Princes Dining Rooms featuring local Scottish dishes

  • Outstanding views of Princes street Gardens and the Old Town

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • Copy/print service available

Hotel location

Mercure Edinburgh City Princes Street Hotel

Princes Street
EH2 2DG
edinburgh
united kingdom

Tel: +4401313421013

Fax: (+44)131/2204671

Contact email

Check-in from 14h00

Check out up to 12h00

  • EDINBURGH :   EDINBURGH

  • By plane

    EDINBURGH At 12.87km / 8 miles

  • By train

    EDINBURGH WAVERLEY At 0.32km / 0.2 miles

GPS :55.952573, -3.194425

Currently, close to our hotel

Edinburgh Whisky Festival

From 15/06/2019 to 15/06/2019

At 275 m

Cathedral of St Giles in Edinburgh, visit

From 01/01/2019 to 31/12/2019

At 394 m

Edinburgh Castle

From 01/01/2019 to 31/12/2019

At 560 m

Saint Andrew's day

From 30/11/2019 to 30/11/2019

At 560 m

Edinburgh Zoo, visit

From 01/01/2019 to 31/12/2019

At 4.9 km

The Royal Highland Show, fair

From 20/06/2019 to 23/06/2019

At 11 km

Our accommodations

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and many have views of Edinburgh Castle and Princes Street Gardens. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Upgrad e to a spacious seventh-floor superior room with your own private balcony looking out towards Edinburgh's fortified hilltop castle.

Classic room with 1 double bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Classic room with 2 single beds

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Classic family room for 2 adults and 1 child

  • Max. number of persons: x3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Classic room with 3 single beds

  • Max. number of persons: x3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Classic room with 1 single bed

  • Max. number of persons: x1
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Classic room with 1 double bed and castle view

  • Max. number of persons: x2
  • Views: Historic side view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Privilege room with 1 double bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Superior room with 1 double bed and castle view

  • Max. number of persons: x2
  • Views: Historic side view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Our restaurants and bars

SCOTT'S ON PRINCES STREET

Type of cuisine: Other cooking style

Scott's on Princes Street pairs excellent Scottish cuisine with a modern twist alongside warm and welcoming staff. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Lunch

10:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SCOTT'S ON PRINCES STREET BAR

Photo non contractuelle / Strictly non binding

Scott's on Princes Street bar offers a range of cocktails, wines, beers, spirits and soft drinks with helpful, experienced bar staff and mixologists, who will ensure that you have everything you need. Light meals are also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Edinburgh City Princes Street Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

7,449 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

2,895 reviews

The hotel room didn't live up to the rate charged.

Customer review rating 4.0/5

Mark E. Business - 20/05/2019 AccorHotels certified review

Disappointing. The room was extremely warm when I checked in, so I went to turn on the air conditioning to cool it down, only to discover there wasn't any! I then opened the windows instead, and found there were extremely loud motors running (air con or similar) very near by. I left the windows open, expecting the room to cool down, but on arriving back later that evening the room was just as warm. After a very uncomfortable night, when I got up next morning I also discovered the iron didn't work.

Mercure was lovely.

Customer review rating 4.0/5

Stephanie K. Business - 19/05/2019 AccorHotels certified review

I had everything I needed and the location was very convenient.

Dear Stephanie K., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager

Brilliant

Customer review rating 4.0/5

Vanessa S. Couples - 19/05/2019 AccorHotels certified review

Very nice. Your staff are pleasant and helpful. The room we had was clean and had a nice outlook.

Dear V s., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager
Customer review rating 4.0/5

Sur R. Families - 18/05/2019 AccorHotels certified review

Wonderful and helpful staff and perfect location.

Dear Susan R., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager
Customer review rating 4.0/5

Anonymous Business - 18/05/2019 AccorHotels certified review

Old and expensive for the price but centrally located

Dear Bola G., Thank you for taking the time to tell us about your experience at the Mercure Edinburgh City Princes Street Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Myra McKillop Operations Manager
Customer review rating 4.0/5

Linda P. Couples - 18/05/2019 AccorHotels certified review

Really enjoyed staying with you. So many things close. Staff were great.

Dear Linda P., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager

Disappointed

Customer review rating 4.0/5

Teresa W. Friends - 18/05/2019 AccorHotels certified review

We were on the 7th floor and could hear everything that was going on in the hallways, every door that was closed was done with a bang. i had gone down to ask for some tea and sugar and milk as i had been in bed with a migraine and the chap at reception just said he didn't have any and showed me a empy box. so unhelpful. Also towel bar was half over bath so kept hitting my head.Also my friend had lots of issues with her key card. She also had 3 cracks in her toilet system. Also she had trouble getting round her bed space as so little room.

Customer review rating 4.0/5

Terry T. Friends - 18/05/2019 AccorHotels certified review

Beautiful hotel, wonderful customer service. The location to the city is excellent. Will definitely stay here again upon another visit to Edinburgh.

Dear Brian T., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager

nice stay

Customer review rating 4.0/5

Cch Families - 18/05/2019 AccorHotels certified review

excellent location, good breakfast, nice view. that said. the room and shower are a bit dated.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Myra McKillop Operations Manage

Very satisfying stayver

Customer review rating 4.0/5

Ann B. Couples - 17/05/2019 AccorHotels certified review

Very restful stay breakfast was very good

Dear Ann b., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager

Great location. Good sized room.

Customer review rating 4.0/5

Anonymous Business - 17/05/2019 AccorHotels certified review

Very good. Problem at check in initially as there appeared to be two rooms booked in my name. However this had been sorted when I came back later in the day.

Dear Edward J., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager

Mrs M.

Customer review rating 4.0/5

Janine M. Couples - 17/05/2019 AccorHotels certified review

Lovely central location and friendly staff rooms very clean. Rooms do need updating furniture is very tired. Would definitely stay here again though due to location and staff

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Myra McKillop Operations Manager
Customer review rating 4.0/5

Anonymous Business - 17/05/2019 AccorHotels certified review

Shaver point and iron in room not working. Rang the night before arrival to request room with bath and access to bedroom on arrival late morning. Caller said that if a room were available that morning she would reserve it for me. When we arrived my colleague who had not rung in advance was given his room but no room was available for me until after 3pm ! Please explain how that happened ! Staff at reception were very helpful but obviously no one had passed the message on.

Very good

Customer review rating 4.0/5

Isobel G. Friends - 17/05/2019 AccorHotels certified review

Staff were excellent, room was comfortable, being of the older generation would be good to have a safety shower rail.

Dear Isobel G., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager

Mostly good

Customer review rating 4.0/5

Anonymous Friends - 16/05/2019 AccorHotels certified review

My room was very nice but though we had asked to be near my friends room was cramped, noisy and two floors away! They were only moved to a room near me on the third day even though they complained the next morning about the service lift next to them which started at 6.30 in the morning. It was a shame as the rest of the hotel was good.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Myra McKillop Operations Manager

Room

Customer review rating 4.0/5

Sandy Solo - 16/05/2019 AccorHotels certified review

I was allocated room 660 & the view of the old city was breathtaking. The breakfast was excellent. I loved my whole experience

Dear Sandra B., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager

It was fine but not superb.

Customer review rating 4.0/5

Janice S. Solo - 15/05/2019 AccorHotels certified review

Your restaurant is excellent and the wait staff very courteous. I was comfortable dining alone. I was surprised that the front desk staff was not more forthcoming when I asked about airport transportation. My earlier email and then first in-person query was responded by: "There is taxi, bus and tram." Period. End of conversation. When I asked again, because I had discovered Airlink on my own, I received good information from Andrei, who was not on duty when I had asked previously. I appreciated the hotel's central location but found the entrance area on the ground floor not welcoming and the elevator system inconvenient. My room was clean and I appreciated the amenities.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Myra McKillop Operations Manager

Upgrade your rooms

Customer review rating 4.0/5

Anonymous Friends - 15/05/2019 AccorHotels certified review

Terrible. No aircon, room was hot and stuff even with the window open. Toilets could hardly flush, need to try at least 5 times before it flushes half way. Mattresses need replacing. Rooms were dirty. This is not a Mercure standard.

Dear Francesca Y., Thank you for taking the time to tell us about your experience at the Mercure Edinburgh City Princes Street Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Myra McKillop Operations Manager

Great location but very old and worn out room

Customer review rating 4.0/5

Anonymous Couples - 15/05/2019 AccorHotels certified review

We enjoyed the stay based upon the location. We were quite surprised by the age of the room and facilities in the room. Photos of the type of room indicated a far more upgraded experience. Apparently, we got one of the rooms that is going to be upgraded. Not really sure why we would be charged the same as others with the upgraded experience. The view of mechanical equipment was less than inspiring as well.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Myra McKillop Operations Manager

Perfect location

Customer review rating 4.0/5

Faith C. &. J. W. Couples - 15/05/2019 AccorHotels certified review

We loved the location of this hotel. The views are incredible, and really made us feel like we won the hotel lottery! Our first few nights we stayed in a "privilege" room. The bathroom was fantastic and the room is a good size. The chairs had some weird stains on them and the bed & pillows are not very comfortable. We came back after a 3 day tour and stayed in another room. The bathroom was in serious need of repair. Otherwise I would say the rest of the room was similar to our other room. We would have also liked to have a lighter blanket to use. Being from Florida we expected to be cold, but the down comforters were actually way too warm.

Dear Faith C., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager
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