Hotel - Mercure Edinburgh City Princes Street Hotel
Mercure Hotel Mercure Hotel

Mercure Edinburgh City Princes Street Hotel

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3.5/5 2,545 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and many have views of Edinburgh Castle and Princes Street Gardens. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Upgrade to a spacious seventh-floor superior room with your own private balcony looking out towards Edinburgh's fortified hilltop castle.

  • 169 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Pay per view channel(s)
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.0/5 AccorHotels Rating Based on 5,053 reviews

Our guest reviews for Mercure Edinburgh City Princes Street Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 2,545 reviews
AccorHotels certified review
Mrs M. Families - 19/04/2018
« Geaat Customer Service »

Great customer service both at reception and in the restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Desley M., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Stephen J. Couples - 18/04/2018
« Good hotel ideally situated for ALL amenities »

This was aVirgin Experience present from our son a 2 night stay. There were some initial problems in choosing an available date so we had to upgrade. The room was clean with a marvellous view of Princes St albeit a little tired in places. The bed was comfy and spacious. Staff were friendly and welcoming at Reception, in the Restaurant and our Housekeepers. Really we couldn't fault it but strangely we weren't allowed to join the Accor programme?? I tried before we departed from home and asked Reception to try but was told I had to contact Virgin Experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen J., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always helpful to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you on your next visit to Edinburgh. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Anonymous Couples - 18/04/2018
« Enjoyable stay in central location »

This stay was brought as a gift but I was very pleased with the smart, modern room and very central location in Edinburgh.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amy J., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
P S. Couples - 18/04/2018
« Very good »

Helpful and good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter S., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Liz H. Couples - 18/04/2018

Lovely staff, large clean room friendly atmosphere and nice breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth H., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
K. Couples - 18/04/2018
« Great View! »

The rooms are very clean and just right for the two of us. The housekeeping staff are very friendly and courteous, and did an excellent job servicing the room. Check in was quick and the receptionist very good as we wanted to extend our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon K., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Carole B. Couples - 18/04/2018
« Ok hotel could do with a good makeover »

Hotel was pleasant in a really good location but needs a major upgrade in decor holes in dining room carpets walls, dated decor and paint work could be so much better

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carole b., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always helpful to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to confirm that we are going through a refurbishment of our first floor areas this summer. Thank you again for sharing your experience. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Klogan Couples - 18/04/2018
« Birthday weekend »

Central location to explore edinburgh City is great. Hotel itself has a lounge overlooking princes street, and some big rooms with balconies overlooking the castle, but could do with being updated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerr L., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always helpful to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you on your next visit to Edinburgh. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Anonymous Couples - 16/04/2018
« Couldn't make it and wasn't allowed to amend »

Terrible customer service. Couldn't amend my date as moving house and cannot afford this trip. Was told as per booked, amendments not allowed. Will not stay in a Mercure hotel again.

AccorHotels certified review
Marie Couples - 16/04/2018
« It was fine. »

The hotel room was clean and functional. The bed was needing changed. Mattress was old. Breakfast was great and the staff were really good. The hotel is in a great location for my short visit to Edinburgh.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marie R., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Dr S. B. Couples - 16/04/2018
« Breakfast »

In the main the stay was satisfactory, however, the main issue is that the hot food being served at the breakfast buffet was on both days tepid to say the least.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stuart B., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always helpful to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you on your next visit to Edinburgh. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Fetchie Families - 16/04/2018
« Perfectly situated on Princess Street »

Hotel was really central, few minutes walk from Waverley train station. Our twin room (267) was really small but clean. Staff were nice & friendly, hot buffet breakfast choices were good & not over cooked or dried out which often happens. All in all, a pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynda F., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Anonymous Families - 15/04/2018
« Pleasant »

Friendly staff, peaceful room location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Merja V., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
E. Friends - 15/04/2018
« For the price I already had nicer rooms »

The concierge at the reception was absolutely polite die helpful. The room 781 was clean, well equipped and a little bit small. Unfortunately the bathroom was very old and I think the last renovation was a long time ago. The selection at the breakfast buffet in the morning was too small. There are also no fresh vegetables. It is not that easy to get healthy food here. In addition I wasn't that much excited so I would book another hotel if I come back to Edinburgh.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul Elena, Thank you for taking the time to tell us about your experience at the Mercure Edinburgh City Princes Street Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns.. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Jacqueline M. Couples - 15/04/2018
« Really impressed »

Staff lovely bedroom lovely great location bathroom was ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacqueline m., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Sandra D. Couples - 15/04/2018
« Only a one night stay on this occasion, but excellent location and outlook over Princess Street. »

As above. Missed breakfast, hence shy of a 10/10. Maybe next time?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra D., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Georgina B. Friends - 15/04/2018
« well pleased but for one small detail »

everything was splendid even changing rooms when booked into double instead of twin. on ordering meal at restaurant my friend and I ordered meals to the value of £29 and ordered two glasses of wine which came to a total of £49 so I thought leaving a balance of £5. However on checking out we were told we owed £20 for the wine. We were not informed that the wine was not included in the menu. Also I note from your advert in to-days s. post a bottle of complimentary was on offer which we did not recdeive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Georgina b., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always helpful to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Jacqueline Couples - 15/04/2018
« Lovely birthday break »

Room allocated wasn’t pleasant tiny and overlooking the fire escape and didn’t offer the city view for £15 tried to sell us the £35 upgrade. Did move us when complained to a room 3 floors up with similar view of fire escape - not impressed with the decore and standard of hotel but up side staff were very helpful and food good if you take deal dinner offer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacqueline W., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always helpful to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The castle view rooms are of high demand therefore they book up very quickly. Unfortunately on the dates you stayed we did not have any classic doubles with castle views available therefore they could not offer you this upgrade. Thank you again for sharing your experience. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Peter L. Couples - 15/04/2018
« Convenient for stations and city »

Ideally placed for getting around city, good choice for breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter Lowe, We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra Mckillop Operations Manager

AccorHotels certified review
Andy P. Couples - 15/04/2018
« 5 Stars »

Enjoyable stay, Very helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andy Potter, We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra Mckillop Operations Manager

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