Hotel - Mercure Brighton Seafront Hotel
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Mercure Hotel

Mercure Brighton Seafront Hotel

149 Kings Road 
BN1 2PP  BRIGHTON
UNITED KINGDOM

1,744 reviews
TripAdvisor Rating Based on 1,744 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • LONDON GATWICK

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • LONDON GATWICK
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. Upgrade to a room with a sea view. In privilege and superior rooms you 'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 116 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Crib on request
    • Pay per view channel(s)
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.6/5 AccorHotels Rating Based on 2,535 reviews

Our guest reviews for Mercure Brighton Seafront Hotel

100% genuine reviews from our guests

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3.0/5 TripAdvisor Rating Based on 1,744 reviews
TripAdvisor review
Couples - 23/07/2017
« View from Bedroom made it ...... »

Stayed in a Privilege Room, No.410, that view on arriving at the room was fantastic. Big room, excellent service . Only negative is very tight car park but at least we had a space. Shame only Stella Cider on draft, maybe stick to wine as a coeliac.

AccorHotels certified review
Amy P. Couples - 22/07/2017
« Perfect for a little getaway.  »

Our stay was lovely. The hotel put up balloons and banners for my partners birthday. The welcome was wonderful and the room was better than I expected. The breakfast was also lovely. We enjoyed our stay. For next time the lady the checked us out barely spoke to us so it would've been nice to have a goodbye and thanking us for our stay.

AccorHotels certified review
Sharon Couples - 22/07/2017
« Beautiful, but slightly tired, hotel »

Excellent staff, very friendly & approachable. We paid extra for a Privilege Sea View room, a lovely large room, king size bed, high ceilings and a lovely view. The bathroom was small, but did the job. The shower was over the bath, but my husband is 6' and was able to shower without issue. Some of the corridors could do with a lick of paint/new wall paper, and new carpets could help, but the reception area was beautiful. If you are a light sleeper, I recommend asking for a room at the back of the hotel, or taking ear plugs, as the seafront road is rather noisy. There is no double glazing, probably due to the hotel being a Grade 2 listed building.

AccorHotels certified review
Anonymous Business - 21/07/2017
« Great room but lacked cooling mechanism. »

Lovely room and great staff but there was no cooling mechanism beyond a single fan. Slept with balcony door open but then a noisy party kept me up as they had their door open too. Other option was to close the door and use fan. Also noisy. Also keep balcony door open throughout day before guests are in room on really hot days. Or draw curtains. Otherwise it becomes a greenhouse!

AccorHotels certified review
Griff B. Friends - 21/07/2017
« Ms »

We had a wonderful time, thank you! Upgraded room that was quiet and had two beds as requested. Delicious breakfast. We will be back next year.

AccorHotels certified review
Tim H. Couples - 21/07/2017
« A good building in a great location poorly managed and maintained. »

We found the hotel to be dirty, poorly maintained and the staff generally curt and unhelpful. The room was of a decent size and the balcony a useful addition. However, the lack of air conditioning led to an uncomfortable two nights. The reception area feels unwelcoming, perhaps due to the dark wood and heavily stained carpet. The reception staff were fraught due to the computer being down but that was no reason for them being curt, unhelpful about parking and failing to provide any information about the hotel such as the time and location of breakfast. As we went to our rooms we found carpets very stained and dirty, paintwork dirty and scuffed, particularly at low level, and surfaces felt sticky (hand rails and door plates in particular). When we arrived at our room the housekeeping lady was still there and asked if we wanted robes. We checked out the balcony and thought we might like coffee out there but the table and chairs needed cleaning. When the lady returned with the robes we asked if the balcony furniture could be cleaned. She said it had recently been done and cleaned the table reluctantly. I ended up cleaning the chair myself with some damp tissues. Breakfast on the first morning was particulerly disappointing. The first thing was the lack of cleanliness with yet another dirty carpet and stains on most of the chairs. The continental breakfast selection was limited with no cheeses or cold meats present and the cooked selection was drying out under the lights with the black pudding being too dry to cut. Surely it should be prepared in quantities to meet demand and refreshed at intervals rather than being cooked en masse and left until it runs out. After all, this is supposedly a 4 star hotel. The service was again mostly unhelpful and surly, the exception being who I presume was the duty restaurant manager on the 19th July. He was both welcoming and helpful and stood out from the crowd. The cooked breakfast was also better on the second day, but o only a little. On this last point we regularly choose 4 star hotels for our stays but the Mercure Brighton was not up to the expected standard. More to the point I have stayed in Mercure and Novotel hotels in the UK and in Europe and this one failed to meet my expectations on so many levels. I would even go as far as saying that I have stayed in Ibis hotels that are cleaner and better maintained and more deserving of 4 stars. Overall, it was not a good experience. I would recommend the hotel management carry out a deep clean, refresh paintwork and start paying attention to detail, because the building could deliver so much more. I also think that customer service training should be reviewed to ensure staff deliver good service across the board and in all circumstances.

AccorHotels certified review
B A. I. Business - 21/07/2017
« Mr B A Inglis »

I use the Mercure for business trips every few month, always a pleasant stay

AccorHotels certified review
Maggie C. Couples - 20/07/2017
« Very disappointed with breakfast.  »

Hotel was OK. Had to tell staff our nearest lift wasn't working and it wasn't fixed until the next day. The breakfast is overpriced and for someone who can only eat gluten free food, it was very limited.

AccorHotels certified review
Adele Couples - 20/07/2017
« good »

good experience but had trouble with room service.

TripAdvisor review
Friends getaway - 20/07/2017
« GREAT HOTEL GOOD LOCATION »

Grand looking hotel on the seafront,Good comfortable rooms Breakfast seemed a bit expensive £11 there is a 24 hour service with a evening meal for those who want to dine and a well stocked bar.The staff were very helpful and friendly well worth the stay.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your comments and I am pleased you enjoyed the hotel and its facilities. The location is great and I look forward to welcoming you back in the future. Iain Lindsay General Manager

AccorHotels certified review
Carole M. Couples - 19/07/2017
« A very comfortable stay »

The room was really nice with a sea view the only tiny criticism was the car park was a bit small and required some careful maneuvering

AccorHotels certified review
Rich Business - 19/07/2017
« OK »

The room was pleasant enough but the heating was on in the corridor so the room was stuffy and with the window open it was still uncomfortable.

AccorHotels certified review
Colette N. Couples - 18/07/2017
« colette »

well what can i say such a lovely building but what a dump inside we were put in a room that was no better than a jail cell the lights are dull the bathroom was dirty no lid on the toilet cracked dirty sink cracked shower surround rust on the floor of the shower the toilet never stopped running water till we pulled the flush up only one electric socket in the room no proper place to put the kettel and the worst thing was no air con just a fan so tried to open the door and try as we might could not open it and that was a fire escape .......

AccorHotels certified review
Alison M. Couples - 18/07/2017
« Hotel was ok but not worthy of a 4 star rating »

Room was very tired looking, bathroom very small and had to step in bath for shower. Water not hot on first day. They were going to charge £4 for a bottle of water but a very nice man on reception got us 2 glasses of tap water. I wouldn't stay here again.

AccorHotels certified review
Rumplestiltskin Couples - 18/07/2017
« Would not use again »

Of all the hotels we have stayed in the UK and abroad, The Mercure in Brighton is the only one that has had the temerity to charge guests to use their car park. Not only a charge, but the same £18 the municipal car parks charge for 24 hours. Luckily it was full as it worked out cheaper in the end to use the public car park. The hotel was rather hot and sticky due to the lack of any discernable air conditioning. This may have been alleviated somewhat in the seafront facing rooms due to the sea breeze, but was rather uncomfortable in the back facing rooms that had none. Staffing levels seemed too low, or at best poorly utilised. At one stage on the Saturday it took about 20 minutes to get served at the bar. I put no blame on the lone barman who was running his socks off, but should have occurred to management that with a wedding party and a stag do happening, an extra body would be necessary. Similarly, it took 10 minutes to check out as the receptionist was away from the desk sorting out guests' stored luggage. Surely someone should be employed to do this without leaving reception unmanned? Once again, I place no blame on the poor receptionist who I'm sure would have preferred not to be running left, right and centre so her bosses could save money. Vegetarian and vegan options were unimaginitive and seemed more an afterthought than anything else. Whilst we enjoyed our weekend in Brighton, it was in spite of The Mercure rather than because of.

AccorHotels certified review
Richard R. Couples - 18/07/2017
« A visit I would not wish repeat »

Two false fire alarms in two nights - non existent organisation for getting guests out of the hotel and no roll - call. We were not even told we could go back into the hotel after the fire brigade had established it was a false alarm. Restaurant closed to guests (on a very wet night) because " we have two coaches of German tourists" until 2100 and not even bar meals available. I have e-mailed Mercure and have not recieved the courtesy of a reply

AccorHotels certified review
Jacob Couples - 18/07/2017
« Like fawlty towers without John Cleese  »

The hotel was run down and over priced. The lifts didn't work, the paint was peeling off. The rooms were as run down as the entrance and corridors. Not a nice experience and certainly not in keeping with the Mercure brand.

AccorHotels certified review
Sheila B. Couples - 18/07/2017
« great stay »

liked the room and breakfast

AccorHotels certified review
Aimee Couples - 18/07/2017
« Lovely »

Lovely stay, staff were very friendly, clean hotel, very welcoming. Only issues were, that we were staying by the mews area so it was quite nosiy in the evening when there were men stood outside the room. It also took us 20-25 mins to get served at the bar, at one point a lady pushed in frony (We were the only ones waiting before she turned up) and she was seen to first, no appology and the 2 men on the bar were arguing.

AccorHotels certified review
Lynn A. Families - 18/07/2017

Rooms clean and pleasant. Unable to have Windows open because of the Noise from air con unit outside . Unbearably hot. Undercooked eggs, undercooked sausages, undercooked bacon and sour milk for breakfast. Annoyed about it.

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