Hotel - Mercure Brighton Seafront Hotel
Mercure Hotel Mercure Hotel

Mercure Brighton Seafront Hotel

3.0/5 2,022 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 15  GBP
  • 100% non-smoking hotel
  • LONDON GATWICK
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. Upgrade to a room with a sea view. In privilege and superior rooms you 'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 116 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
    • 220/240 V AC
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • TV room service ordering
    • Pay per view channel(s)
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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3.6/5 AccorHotels Rating 3,737 reviews

Our guest reviews for Mercure Brighton Seafront Hotel

100% genuine reviews from our guests

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3.0/5 TripAdvisor Rating 2,022 reviews
Daniel M. Couples - 13/07/2018 AccorHotels certified review
« Great location to experience Brighton. »

Comfortable room and beds, but had a room with very poor ventilation with no air conditioning. It was imposible to cool the room for a good night’s rest. Breakfast was descent, but the staff seemed overworked and stressed which felt a bit odd. Front desk staff were correct, kind and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel M., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iain Lindsay General Manager

Tim Business - 13/07/2018 AccorHotels certified review
« Shambolic »

Booked in incorrectly. Was forced out of my room in the morning and shoved into another. Was issued a tiny single when booked and paid for a double. My colleagues all received the wrong rooms (paid and booked doubles and received tiny singles). Not compensated on the price difference between as I quote "well it's only £10 difference". Not great at all. Will not be staying here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timothy H., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

Chris Business - 13/07/2018 AccorHotels certified review
« OK »

Good points - friendly staff, location, breakfast Bad points - room far too hot, a lift that didn't seem to go to floor 4, shower too small

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher W., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. If you put a note on your booking we have rooms with larger showers or bath and shower. I apologise about the lift and will ask the Maintenance Manager to check and get the engineer out. The country has been going through a heat wave and unfortunately we do not have air conditioning. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

Eh Business - 13/07/2018 AccorHotels certified review
« Tiny room but nice hotel »

My friend and I were both booked separate rooms for a conference, I ended up in a very tiny box room while hers was far bigger with a corridor. I believe the rooms cost the same amount which I don't think is particularly fair. Otherwise the hotel and facilities were perfectly satisfactory and we enjoyed our breakfasts both mornings. Staff were polite and helpful. And a fabulous location right on the seafront.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ella H., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The conference rate is the standard rate so the supplement on the larger room would not have been charged on this occasion. When we quote for similar bookings the organisers do not wish rates different rates for different rooms. I am sorry on this occasion you did not benefit from a larger room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iain Lindsay General Manager

Anonymous Couples - 11/07/2018 AccorHotels certified review
« Disorganised »

Our room was not ready upon arrival (after check in time). We were sent to the room and had to wait in the corridor for it to be cleaned. The gentleman at the reception desk was disorganized and didn't seem to know what he was doing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen D., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. We have already communicated on this direct. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

John B. Couples - 11/07/2018 AccorHotels certified review
« Disappointing »

For the money we expected four star accommodation but our tired and shabby room was more two star. Staff were good as was the location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John b., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

Paul M. Couples - 10/07/2018 AccorHotels certified review
« Relaxing with Great Views! »

Very good weekend away in Brighton staying at the Mercure Seafront hotel. The room was clean and tidy with excellent views over the beach front. I would definitely recommend staying in a balcony room!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul M., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iain Lindsay General Manager

Mazza Friends - 09/07/2018 AccorHotels certified review
« Needs updating »

Check in was slow and the hotel is in desperate need of refurbishment. It is very tired. We didn’t eat in the hotel so I cannot comment on the food or service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marina M., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The hotel is grade two listed and we are currently working with the local heritage department regarding a refurbishment. The company is committed to this which will start within the next 3 months. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

Anonymous Couples - 09/07/2018 AccorHotels certified review
« Miss Saverina L. »

Room was too hot. Lucky for the fan in the room. Hotel needs to much work done such as installation of air con in rooms. Service at breakfast was shoddy and unacceptable. I waited so long for gluten free bread to be toasted and when I asked the waitress where toast was she replied "wait a mimute!" Not even please or let me Check. She didn't bother to investigate to see what had happened to it and I still waited another 8 mins and the bread was not even toasted. The eggs tasted disgusting, the mushrooms were under cooked and there was not a lot if food there! I would not recommend anyone to stay at mercure, Brighton at all. I want a refund of breakfast x 2 as both husband had doorrhea that day. We also were not topped up with tea or coffee, I had to keep calling the waitress over. Very, very bad experience. Crap internet and Wi-Fi connection.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saverina L., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

Chris S. -. F. A. B. O. C. E. Families - 09/07/2018 AccorHotels certified review
« Mr Chris S. - on behalf of Miss Claire E. »

I never got the seaview room that was booked and this was booked for a premium...I was only made aware of this upon arrival. There was only one member of staff working and as such the bar and room service were pretty much non existant...George I believe was the name of the guy working and in his defence he as working and doing everything he could - he NEEDED help as things were busy. As a result of being told room service would take just about forever I ended up walking out to get myself and my kids some food - and though Brighton is a lovely place - I did find this an intimidating experience...it was late evening.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris S., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The booking was made under your name however our sea view rooms are not family rooms and from your review you obviously had children with you. The initial reservation was for two adults and the team changed your room type due to having children. George should have had a colleague working with him and I will certainly be looking into why he was not around when you checked-in. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

Helen N. Couples - 09/07/2018 AccorHotels certified review
« Clean room, but like a a maze to get to. No power to the shower! »

This was my first time staying in an Accor hotel since opening my Accor account. It was probably my fault for not checking the room had AC, but I assume most 4 star hotels normally have this these days. On one of the hottest nights of the year be absolutely baked in our room 262. We managed to park at the hotel (for a fee) however we weren't given the exit code upon check out so was lucky that some other guests had it, otherwise we would have had to walk all the way back to reception! It was nice to have a balcony, however this was a shared space so with other rooms, so we had to close the door at night, and without AC it wasn't the most enjoyable of stays. Despite being super hot and sweaty, I could not wash my hair as the power from the shower would have meant this would have taken me a very long time to wash the shampoo and conditioner out! So I had to opt to just leaving it until I got home (not ideal and lucky we only stayed 1 night). The water wasn't cold enough either, as I like a cooler shower in summer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen N., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. AC is not a four start requirement however we are also a grade two listed building in a conservation area so it is hard to get planning permission. We are just about to start a refurbishment and are trying to get permission for some air conditioning in the public areas. Parking is limited at the hotel and on a first come first serve basis. We have the cheapest [parking of all the seafront hotels who are have this facility available. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iain Lindsay General Manager

Tanya Families - 09/07/2018 AccorHotels certified review
« Disappointing »

I appreciate that you can’t have air con in the hotel, but to just provide a pretty poor desk fan is beyond ridiculous. It was boiling for entire time, which made the stay very uncomfortable. Given the price you charge for rooms, I would have thought you could stretch to a tower fan

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tanya G., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The country is going through a heat wave which is unusual circumstances however we will look at tower fans as we replace the current ones. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

Couples - 09/07/2018 TripAdvisor review
« Great location but awful breakfast experience. »

Couldn't get breakfast on the first day due to most items running out and not being topped up in time (too few staff) and when they were they were immediately emptied by hoards of UNITE members who were staying for a conference down the road. Second day there were less people staying however the food was extremely greasy and looked awful. Couldn't get tea/coffee served as we appeared invisible to staff. So for a total of 4 pre-paid breakfast we actually had none. If this had been the first time we had stayed at a Mercure we would never stop at one again.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your comments and I apologise that we did not meet your expectations regarding your breakfast. Unit had their conference in the city and at the peak time for the delegates to get to the conference the breakfast room was extremely busy. We top the breakfast up throughout the morning to ensure the items are freshly cooked and presented I am sorry they were not to your taste. Iain Lindsay

Mariusz F. Families - 08/07/2018 AccorHotels certified review
« Mr »

Couldn’t get car park, also been told by receptionist George that he is too busy to open the barrier for me, been waiting for a bar service half hour, because receptionist was also barman, only one good thing was breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mariusz F., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The only time the barman is the receptionist is at night and I apologise if he was busy at the time. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

M F. Solo - 06/07/2018 AccorHotels certified review
« HOTEL IN SERIOUS NEED OF RENOVATION AND REFURBISHMENT EG BREAKFAST ROOM CHAIRS STAINED AND DIRTY. »

RUN DOWN HOTEL IN A WONDERFUL POSITION ON BRIGHTON SEAFRONT. ASHAMED OF THE STANDARD OFFERED TO GUESTS, THOSE FROM ABROAD MUST HAVE THOUGHT WE HAVE LOW STANDARDS IN THIS COUNTRY. NO CONTINENTAL BREAKFAST AS SUCH - NO COLD MEATS, CHEESE ETC. CARPETING WORN AND IN NEED OF CLEANING. WINDOWS NOT CLEAN AND RECEPTION OFTEN UNDER STAFFED. I UNDERSTAND THIS HOTEL IS TO BE RENOVATED BUT BEFORE THIS HAPPENS A HIGHER STANDARD SHOULD BE ACHIEVED. WORST HOTEL I HAVE EXPERIENCED IN YOUR GROUP.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret F., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

Jayne I. Business - 06/07/2018 AccorHotels certified review
« Ok »

The shower was too small, could barely turn round in it. The light in the bathroom was far too bright as in the lift. Reception staff on check in and departure were not very friendly, when we checked in, we had paid in advance in full in March and were in receipt of an email communication to state this, but because we took a while to locate the card we paid with on check in, the inference was if we couldn't find it we couldn't stay, I let it go but it was shambolic and a quick call to our bank would have confirmed we had paid, luckily we located the card we paid with. On departure no one said goodbye, possibly I had upset reception by asking for a VAT receipt earlier. Had to constantly ask for tea/coffee at breakfast, I noticed other people did too. The young men serving at breakfast were charming the girls clearly didn't want to be there, it was all too much for them and very noticeable. There was a questionable stain on one of the chairs in our room. There were clothes and cobwebs behind the radiator.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David I., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have already responded to you via another media. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

Lorraine H. Couples - 05/07/2018 AccorHotels certified review
« overpriced, under serviced, poor standard of cleanliness »

Counter staff were approachable. Room was poorly ventilated, bathroom mouldy and smelt stale. Fire alarm poorly co-ordinated with lack of accountability of what , where and who was needed to ensure guest safety. Breakfast was overpriced, under supplied and only those in the know were aware of other options that could be supplied. Staff were distant and only available when directly approached. I realise location is important but the price was not of value for the standard received.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lorraine H., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. All fire procedures are overseen by the Fire Authority who take charge once they arrived at the hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

Elizabeth L. Business - 05/07/2018 AccorHotels certified review
« Outside room very dirty »

I stayed in room 100, outside the bedroom there were cigarette ends, boned and dirt. I did not feel comfortable to have the window open and the weather was extremely hot

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth L., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The country is currently going through a heat wave and unfortunately without opening the window there is no other way of cooling your room down. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

Alan R. Couples - 05/07/2018 AccorHotels certified review
« An unforgettable experience, no to be repeated »

I booked a room with sea view at the Royal Albion in Brighton. The reviews on Trip Advisor were bad so, as the total price was pretty similar, I cancelled the Royal Albion and booked instead at the Mercure. Big mistake! The "Classic" room had a view only of a grotty internal courtyard. There was no wardrobe, just a bar with notches on which to hang coat hangers (we had to ask for extra ones). On one evening the fire alarm went off at 9.35 pm so we had to evacuate. It was obvious from the demeanour of the staff and the fire crew that it was a false alarm, indeed one of the staff made tea and coffee before the all clear was officially announced. I think that, at 10.00 pm, something a little stronger would have been more appropriate! On another evening we had to watch the first half of the World Cup match in the bar with sub titles because nobody knew how to turn them off, which was done at half time under the instruction of a guest. The breakfasts were adequate, and no more. The final insult was when I had a close look at the bill and discovered that the Saturday night had been charged at £311 per night! I have stayed at hotels all over the World, including many Accor hotels, and I can honestly say that this was the most outrageous and overpriced night I have ever experienced, by a long margin. The sole saving grace was that most of the staff were friendly and helpful. I will be staying in another Accor hotel in Germany in September but I am confident that it could be nowhere as bad as the Brighton Mercure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan R., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. A Classic room at the hotel does not include a sea view and your 5 night rate are divided were divided up ranging from £94.35 to £311.00 depending on the demand on the particular night. Our rates are market appropriate for the time of year with Saturday being the peak night. The Fire Alarm is there for your safety and it is essential the building is evacuated and we wait until the fire authority have given the all clear. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

Ogyde Business - 04/07/2018 AccorHotels certified review
« great room with a view »

generally excellent though finding room made puzzling by fire doors. breakfast of good standard but evening meals only fair

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oscar G., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, iain Lindsay General Manager

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