Hotel - Mercure Brighton Seafront Hotel
Mercure Hotel Mercure Hotel

Mercure Brighton Seafront Hotel

3.0/5 2,103 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • 100% non-smoking hotel
  • LONDON GATWICK
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. Upgrade to a room with a sea view. In privilege and superior rooms you 'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 116 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
    • 220/240 V AC
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Pay per view channel(s)
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.5/5 AccorHotels Rating 4,086 reviews

Our guest reviews for Mercure Brighton Seafront Hotel

100% genuine reviews from our guests

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3.0/5 TripAdvisor Rating 2,103 reviews
Ruth Business - 12/10/2018 AccorHotels certified review
« tired hotel but friendly helpful staff »

Arrived to a reception being held in Reception so had to battle my way through a crowindow just to check in. The hotel was run down and tired looking. The door to my room had clear space round it to let noise in. But the room was large and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruth E., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The hotel has started a refurbishment program which includes bedrooms and public areas. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

Michael Couples - 12/10/2018 AccorHotels certified review
« Not a 4 star »

Apart from the receptionist in training (the young lady) the staff throughout the hotel seemed unhappy. The hotel is tired and needs refurbishment, and the rotten window in the room 308 is a disgrace in a Mercure hotel is a disgrace. The toiletries or tea bags were not replaced in the 4 days, we had to visit reception to get some shower gel ( wife brings her own shampoo thankfully). The room was clean and made up daily to a high standard. The fried breakfast was a poor standard, and the method of dispensing tea is poor, one cup on arrival and the same strength for everyone (weak).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael B., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

Anonymous Couples - 09/10/2018 AccorHotels certified review
« Does not deserve the Mercure category »

Our seafront superior room was noisy, with old furniture and damaged bedroom and bathroom floor. Breakfast was far below what you would expect from a Mercure hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marc D., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The hotel has started a refurbishment program which includes the bedrooms and public areas. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

Jacque Couples - 09/10/2018 AccorHotels certified review
« Nice, but there were a few problems »

- Had to stay in the wrong room the first night. At 2am there were lots of noises outside the room which would not have happened if we had been put in the correct room - Cracks in sink and bathroom floor tile - Leaking sink - Floor in front of the bed was awkward to walk on - Radiator could not be turned off so had to have the window open the whole time which was noisy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacque V., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iain Lindsay General Manager

Anonymous Couples - 09/10/2018 AccorHotels certified review
« Average. Ok for 1 night »

Staff were friendly, but check-in was slow considering that the room was pre-paid. Hotel decor was quite tired, although our room was generally ok. In our room: the TV had very few channels, the windows were old and single-glazed, a repair to a previous leak in the ceiling had just been painted, rather than replastered etc. There was just 1 teabag.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter B., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

Micaela B. Couples - 09/10/2018 AccorHotels certified review
« Great location, however experience and facilities are not inline with the cose »

The room was comfortable, the location is excellent. However the hotel lacked the basic requirements - no information on facilities, no where for towels to be hung (therefore towels are still wet in the morning - not nice). The breakfast is expensive for what is provided. Reception staff are friendly, welcoming and helpful. Hotel was noisy and guests were coming into the building early hours waking up guests. Shared balcony area was used by drunk guests tagain, waking up sleeping guests Whilst the bed/pillows were comfortable, the room was cold and heating did not work. The room and experience was over-priced, esp in comparison to other hotels in the same vaccinity

Our hotel has responded to the review
Our hotel has responded to the review

Dear Micaela B., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

Peter M. Couples - 09/10/2018 AccorHotels certified review
« disappointed with the overall standard of our top grade room . We stay at Brighton 6-7 times a year and the price we paid for the room was far in excess of the price we pay for a far superior room at the Brighton Hotel next door . »

Breakfast was good , room size was excellent , no fridge , TV very few channels, Curtains very tired as was the room in general . Everywhere required a lot of refurbishment and decorating . Staff very good . Supplying slippers and dressing gowns in my opinion was a waste of money when the towels were of poor quality . The bedding was all OK. Overall the whole room needed upgrading to justify the price we paid compared to your competition .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter m., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our pricing is market appropriate at the time of booking. The hotel has started a refurbishment program which will include bedrooms and public areas. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iain Lindsay General Manager

Alex Couples - 09/10/2018 AccorHotels certified review
« Mouldy Bathroom »

The hotel is in a fantastic location, it’s an old building and it’s well maintained. The room was small but clean, but had a damp smell. The bathroom was mouldy especially the shower, hence the smell. There is no excuse for this, it’s just poor lazy housekeeping. Breakfast was good, staff at breakfast were a little intrusive, cleared plates and glasses away too quickly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex J., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

Christine Couples - 08/10/2018 AccorHotels certified review
« What we expected from an old building - done up. »

The staff were very polite and helpful at all times. The room was small but clean. Comfortable bed. We ate in the bar area - lovely outlook onto beach - don't recommend the linguine though as very bland. Overall it was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine R., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iain Lindsay General Manager

H. Couples - 08/10/2018 AccorHotels certified review
« Great location, lovely room. »

Very comfortable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John H., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iain Lindsay General Manager

Craig Friends - 08/10/2018 AccorHotels certified review
« Pleasant stay with sea view. »

Hotel was clean and staff friendly. Was upgraded which was appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Craig N., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iain Lindsay General Manager

Bree Couples - 07/10/2018 AccorHotels certified review
« A nice stay in a quaint and beautiful beach town. »

We booked this hotel because of its location. The staff was helpful and kind. The condition of the hotel was dated and is desparate for a refresh.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wesley H., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The hotel has started a refurbishment program which will include bedrooms and public areas. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iain Lindsay General Manager

Jovienna Families - 07/10/2018 AccorHotels certified review
« Shabby, smelly hotel »

The hotel looks shabby, grubby and smells of food. Its lobby is uninviting. The staff were inefficient though friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter R., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The hotel has started a refurbishment program which includes the bedrooms and public areas. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

Jeff S. Couples - 06/10/2018 AccorHotels certified review
« Very disappointing and overpriced for the standard and condition of the hotel »

The condition of the hotel is of an exceptionally poor standard and no way a 4 star. We feel cheated by paying what you charged. Mold on bathroom tiles, cracks and peeling paint. 3rd floor foyer is absolutely disgusting. Towels were very thin and need replacing. Breakfast was very basic and again not 4 star standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeffrey S., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay general Manager

Rebecca F. Couples - 06/10/2018 AccorHotels certified review
« Awful »

Terrible. We arrived knowing there was limited car parking spaces, but as staff advised, ‘The regency car park is just a three minute drive down the road’. Yeah right. They forgot to mention Brighton traffic is at a standstill on a Saturday. Almost two hours later we were parked.. I suggest you recommend people parking elsewhere. We finally got to the room, to say it wasn’t like the photographs online is an understatement. Filthy dirty walls which I presume were once white in a room so small you couldn’t swing a cat in, with a tiny bathroom covered in mould. We went out coming back early evening, but we didn’t get to sleep til around 3am beacause the walls are so thin you can hear what everyone else is up to in the rooms around you... i’ll leave that to your imagination. So we get up late go to have a shower and there is no hot water! Calling down to reception three times someone finally comes up to check and yes, there’s no hot water! So we are then sent to a different room on the other side of the hotel to have a shower, having to quickly pack all of our stuff up and juggling it to the new room. Luckily check out was mid day so we had some time, that’s the only reason you got a 2. The room is far too overpriced, to think we paid £80 pp for that is appalling. We used a voucher to pay for the trip that we had received as a wedding present earlier in the year, this was very upsetting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear R F., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

Robert P. Couples - 06/10/2018 AccorHotels certified review
« comfortable »

we have stayed with you a number of times and this we experienced the "mews" for the first time and we found it to be very pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert P., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iain Lindsay General Manager

Anonymous Families - 05/10/2018 AccorHotels certified review
« Ok »

The rooms are really in need of an update, fresh paint and carpet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Breanna J., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have started a refurbishment program which will include bedrooms and public areas. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

Peter A. J. B. Couples - 05/10/2018 AccorHotels certified review
« Large room, seafront view, very good breakfast and very friendly staff. »

Well located for access to the pier and shops with the added visits to the various open places of interest. You can also travel along the coast towards Hove and Worthing if you want.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janice B., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iain Lindsay General Manager

Daniel Business - 04/10/2018 AccorHotels certified review
« Relaxing »

I was very impressed and would stay again. The staff were great and helpful. The room was lovely and clean and a bonus to have a balcony overlooking the seafront. Breakfast was nice. Overall a very pleasant and relaxing stay, thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel, Thank you for the 100%. We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel especially since you have stayed before. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iain Lindsay General Manager

Nallendran S. Families - 04/10/2018 AccorHotels certified review

Bad. As the initial room given to me was next to some renovations. The room smelt of paint and the whole area leading to the room was dirty and not fit for living. Also it was noisy. Then i was given another room and the lift leading to that room was faulty. Apparently the hotel is waiting for the replacement of the part. and finally the room that was given to me, the shower area - water was getting clogged - it was eventually repaired. I think this hotel needs lots of work and not fit to be called a Mercure hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nallendran S., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

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