Hotel - Mercure Brighton Seafront Hotel
Mercure Hotel Mercure Hotel

Mercure Brighton Seafront Hotel

3.0/5 2,024 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 15  GBP
  • 100% non-smoking hotel
  • LONDON GATWICK
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. Upgrade to a room with a sea view. In privilege and superior rooms you 'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 116 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
    • 220/240 V AC
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • TV room service ordering
    • Pay per view channel(s)
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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3.6/5 AccorHotels Rating 3,751 reviews

Our guest reviews for Mercure Brighton Seafront Hotel

100% genuine reviews from our guests

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3.0/5 TripAdvisor Rating 2,024 reviews
Charles B. Business - 16/07/2018 AccorHotels certified review
« Great! »

Visited due to work. All the staff were extremely helpful and my room was very clean. The breakfast's were very nice. The bed was very comfortable. Staying again tonight.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charles B., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you tonight and I have noticed on your booking we have complimentary upgraded you to a privilege room for this evening. Thank you again for sharing your experience, and we hope tonight's visit will be as pleasant as the previous one. Sincerely, Iain Lindsay General Manager

Richard C. Friends - 16/07/2018 AccorHotels certified review

Room very clean and well situated food good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard C., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iain Lindsay General Manager

Aamir Business - 16/07/2018 AccorHotels certified review
« Great »

Very nice rooms and experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aamir A., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iain Lindsay General Manager

L.w. Couples - 16/07/2018 AccorHotels certified review
« Birthday trip away »

Lovely room (310) overlooking the sea. Only down side was that the shower wasn't very powerful as the shower head was broken and water was gushing out of the top and one of the windows didn't close properly meaning that it was very noisy during the night. Was glad however to have a fan in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louisa W., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The sea view are great and I am pleased you enjoyed your birthday. I have asked our maintenance team to look at the shower. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iain Lindsay General Manager

Daini Business - 16/07/2018 AccorHotels certified review
« MISS »

Rooms ok, a bit outdated and needed new carpet as was very stained. Big gap under room door made it noisy when people were returning to their rooms. My colleague paid less then me and she had fancy coffee pod machine. I had grubby old kettle. Breakfast was a shambles - we were put in the bar as no room in dinning rooms which is ok. But then we were forgotten and had to ask several times for tea/coffee

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daini F., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The bedrooms were all booked as standard rooms however if available sometime we are able to complimentary upgrade guests to rooms with extra facilities including a coffee machine. Unfortunately we cannot do this for all guests in your group. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iain Lindsay General Manager

Alicia Couples - 16/07/2018 AccorHotels certified review
« Alicia CV »

I have been one night in the hotel and the place is great but without doubt the most valued thing in the hotel is the great staff. People like Jose at the bar make your stay unbelievable upstanding, making you feel like at home. Also George at night shift was really helpful explaining to us where to go and get food, and also welcoming us with a great smile. It is great to be in a place where the staff is professional, welcoming and so so helpful. The hotel is a little bit old but we will definitely be back just because the staff was great !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alicia C., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have a great team at the hotel and I am pleased this came through. The hotel is also about to have a £3 million investment starting in a couple of months. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iain Lindsay General Manager

Stu B. Business - 16/07/2018 AccorHotels certified review
« The bathroom flooded and I didn't stay in the same room for 3 nights. »

I think the staff were great, I was welcomed nicely and the bar man Alex (I think his name was) was ace! Really helped us out finding some places to eat and made us feel welcome. I also got a toothbrush from the man on the front desk as I'd forgotten to pack mine, which was very helpful. Upon returning to the hotel on the second evening I found the bathroom had partially flooded and lots of water had seeped from the bathroom upstairs all over the toilet and shelves. I was then moved to a very small and underwhelming room for the night. The next day I was then moved again to a better room but I was pretty unsettled as I was in a different room every evening and didn't feel like I could unpack my bags really. I was in Brighton for a conference and was pretty exhausted most evenings and was disappointed I couldn't relax in my room. The breakfast was ok, pretty limited and the toaster took ages.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stuart B., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

Zora Couples - 15/07/2018 AccorHotels certified review
« Good location, old dilapidated room »

The hotel was very close to the sea, but not only were the carpets worn and the lights broken, but the old sash window was also broken. Probably the same in most of the rooms since it's an old hotel. We had to prop the window open to breathe and sleep as there was no air con, and when the bins were being noisily taken out at some ungodly hour in the morning we could not close the window due to a deliberately placed nail in the wood. No sleep, completely shattered, so instead of enjoying Brighton the next day we headed home early. I would not recommend or stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zora N., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

Jane M. Solo - 15/07/2018 AccorHotels certified review
« Brighton seafront »

I enjoyed the hotel and it’s location and a lovely Seaview room. It was unseasonally hot so air conditioning would have helped but at least the fan I found in the wardrobe helped. Also found it unusual not to have a fridge and could have used one! Had to laugh that the tissue box is replenished with just one or two tissues daily - strange cost saving? I arrived early and the reception were reluctant to even look to see if my room might be ready - which it was. I had to ask for my loyalty member drink voucher as well. No upgrade so just as well I booked a seaview room as I would have been disappointed. Didn’t experience the usual Gold member welcome as I have experienced elsewhere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane M., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iain Lindsay General Manager

Jari Families - 15/07/2018 AccorHotels certified review
« Average »

The location is wonderful, sadly the rooms didn’t match pictures, much worn and stuffy. Equally before the stay I had tried to contact the hotel via booking.com and direct email with no response. Off to a bad start. At the hotel the staff was alright, and check in and out was smooth. Breakfast was decent too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jari L., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

Anonymous Friends - 15/07/2018 AccorHotels certified review
« Extremely disappointing hotel that seriously dampened my experience in Brighton. »

Upon arriving at the hotel, the people working at the desk were okay. Not particularly friendly, but they were fine. Immediately as we walked down the corridors, I became aware that this was not the 4 star hotel that was advertised. It wasn't particularly clear and it looked as if it was in serious need of renovation. When we got to the room, it was more of the same. The room was tiny, with very little room for movement. It was extremely basic and outdated. The room was extremely stuffy and hot. Luckily, there was a fan in the cupboard but as soon as we turned it on, dust and dirt was blasted around the whole room. Disgusting. Furthermore, it was so warm in there that the fan made very little difference. Our room had the most horrendous view. We spent the whole day dreading having to return to the room. In the morning, we were woken up at 7:45 by some sort of deliver/lorry in the over looking alley. This went on for half an hour or so and we therefore had absolutely no chance of getting back to sleep. I chose the Mercure because it was a reputable chain, which I have used before and was impressed with. However this hotel was absolutely not of the same calibre. It was advertised as a 4 star, though how they are legally allowed to falsely advertise like that, I do not understand! It was probably more like a 2 star. It was an awful experience and I would never return to this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Racheal B., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

Dan Friends - 14/07/2018 AccorHotels certified review
« Difficult »

Massive pain trying to find the room itself not clearly marked up

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel H., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sorry you had difficulty trying to find your bedroom. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

Sandy Families - 14/07/2018 AccorHotels certified review
« Sauna »

We only stayed for one night as was seeing Little Mix concert. We booked a family room and everything else was all good with comfy beds and all the bits you need. We didn’t use any other facilities so can’t comment on those. It was a very hot night and the room was limited on air, we could only open the window very slightly, I did find a fan in the cupboard which helped a tiny bit but with three of us in the room we couldn’t sleep for much of it. I was a little disappointed there was no sort or air con definitely when we paid £139 for the one night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard L., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The hotel is a grade two listed building in a conservation area so we cannot get planning permission for Air Conditioning. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

Daniel M. Couples - 13/07/2018 AccorHotels certified review
« Great location to experience Brighton. »

Comfortable room and beds, but had a room with very poor ventilation with no air conditioning. It was imposible to cool the room for a good night’s rest. Breakfast was descent, but the staff seemed overworked and stressed which felt a bit odd. Front desk staff were correct, kind and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel M., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iain Lindsay General Manager

Tim Business - 13/07/2018 AccorHotels certified review
« Shambolic »

Booked in incorrectly. Was forced out of my room in the morning and shoved into another. Was issued a tiny single when booked and paid for a double. My colleagues all received the wrong rooms (paid and booked doubles and received tiny singles). Not compensated on the price difference between as I quote "well it's only £10 difference". Not great at all. Will not be staying here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timothy H., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

Chris Business - 13/07/2018 AccorHotels certified review
« OK »

Good points - friendly staff, location, breakfast Bad points - room far too hot, a lift that didn't seem to go to floor 4, shower too small

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher W., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. If you put a note on your booking we have rooms with larger showers or bath and shower. I apologise about the lift and will ask the Maintenance Manager to check and get the engineer out. The country has been going through a heat wave and unfortunately we do not have air conditioning. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

Eh Business - 13/07/2018 AccorHotels certified review
« Tiny room but nice hotel »

My friend and I were both booked separate rooms for a conference, I ended up in a very tiny box room while hers was far bigger with a corridor. I believe the rooms cost the same amount which I don't think is particularly fair. Otherwise the hotel and facilities were perfectly satisfactory and we enjoyed our breakfasts both mornings. Staff were polite and helpful. And a fabulous location right on the seafront.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ella H., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The conference rate is the standard rate so the supplement on the larger room would not have been charged on this occasion. When we quote for similar bookings the organisers do not wish rates different rates for different rooms. I am sorry on this occasion you did not benefit from a larger room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iain Lindsay General Manager

Anonymous Couples - 11/07/2018 AccorHotels certified review
« Disorganised »

Our room was not ready upon arrival (after check in time). We were sent to the room and had to wait in the corridor for it to be cleaned. The gentleman at the reception desk was disorganized and didn't seem to know what he was doing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen D., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. We have already communicated on this direct. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

John B. Couples - 11/07/2018 AccorHotels certified review
« Disappointing »

For the money we expected four star accommodation but our tired and shabby room was more two star. Staff were good as was the location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John b., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

Paul M. Couples - 10/07/2018 AccorHotels certified review
« Relaxing with Great Views! »

Very good weekend away in Brighton staying at the Mercure Seafront hotel. The room was clean and tidy with excellent views over the beach front. I would definitely recommend staying in a balcony room!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul M., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iain Lindsay General Manager

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