Hotel - Mercure Brighton Seafront Hotel
Mercure Hotel Mercure Hotel

Mercure Brighton Seafront Hotel

3.0/5 2,166 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 15  GBP
  • 100% non-smoking hotel
  • LONDON GATWICK
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. Upgrade to a room with a sea view. In privilege and superior rooms you 'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 116 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
    • 220/240 V AC
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Pay per view channel(s)
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.5/5 AccorHotels Rating 4,441 reviews

Our guest reviews for Mercure Brighton Seafront Hotel

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.0/5 TripAdvisor Rating 2,166 reviews
Stephen C. Solo - 09/02/2019 AccorHotels certified review
« No notice of refurbishment »

I had no notice that the hotel was being fully refurbished, nor was I told that parking would cost me £18 to use your own car park. If I was told these things prior to booking I would have booked else where. The place looked like a building site with dust everywhere.

Michelle E. Business - 09/02/2019 AccorHotels certified review
« Michelle E. »

Always made to feel welcome Always stay here when I am working at our Brighton Office.

Anonymous Families - 09/02/2019 AccorHotels certified review
« Shabby and smelled of old food »

As soon as we entered the hotel we could smell old fried food. The entrance was unwelcoming and the hotel was very shabby. It was only on arrival that we were made aware that the hotel was undergoing decoration, although this did not account for the smell! The curtains were ripped, carpet wrinkled and the shower cubicle grotty. We should have been made aware of the poor state of the hotel before we came.

Couples - 09/02/2019 TripAdvisor review
« look forward to staying there again! »

We have stayed at this hotel before so we new what to expect. Currently there are various works going on but in no way did this impact on our satisfaction. I booked a two night stay with one dinner and two breakfasts since it seemed a very good value for money offer and neither of us was disappointed. We were allocated a very nice double room and the staff in the restaurant could not do enough for us - the food was very well cooked and we found all our dishes very tasty indeed so thank you all for making our special celebration such a memorable event.

Neil Business - 08/02/2019 AccorHotels certified review
« Mercure Brighton seafront »

Not to standard of Paddington (x3 - Mercure & Novotel), Reading(Novotel) or Bristol premises. This is taking into account the refurb work which cannot be used as an excuse outside of refurbishment activity itself. The need to refurbish is clearly understood, operational (house keeping team) effectiveness bears no direct relevance to that.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil M., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. The hotel refurbishment will be completed by the end of April and hope you will revisit and see the difference. Sincerely, Iain Lindsay General Manager

Mrs M. Business - 07/02/2019 AccorHotels certified review
« Comfortable stay »

Comfortable stay, nice and clean and lots of amenities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victoria m., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iain Lindsay General Manager

Trek10220623624 Solo travel - 07/02/2019 TripAdvisor review
« Terrible Hotel »

Construction works going on throughout my stay with loud banging noises. Room has no heating or air-conditioning and the phone doesn't work. Room (Privilege) doesn't look anything like as advertised. No extra benefits for Le Club gold members such as room upgrade or welcome drinks. Breakfast has limited selections.

Doug Couples - 06/02/2019 AccorHotels certified review
« Great location and great price »

Really super old-fashioned (for Mercure) hotel in a great location. Very reasonably priced too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Doug W., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iain Lindsay General Manager

Al Solo - 05/02/2019 AccorHotels certified review
« Terrible hotel »

Construction works going on with loud banging noises throughout my stay. Room (privilege) doesn't look anything like as advertised and has no heating or air-conditioning. I am a gold member and no room upgrade, no welcome drinks and no free local calls as phone doesn't work with no dial tone. Told the front desk but nothing happened. Bathroom is clean and decent but no bathtub as shown on the website photos. Breakfast was average with limited selections. I will not come back to this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

P B. Couples - 05/02/2019 AccorHotels certified review
« Good value »

Despite renovation downstairs, and the bar being temporarily rather lost in the ballroom, the staff were very friendly and welcoming. The room was excellent and good value with a seaview and very good bathroom, spotlessly clean, as were the dressing gowns, slippers and towels. The carpet was soft, the television worked, and the room was warm enough even on the coldest night of the year.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosalind B., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iain Lindsay General Manager

Guy Friends - 05/02/2019 AccorHotels certified review
« Hotel was a building site »

The hotel was under refurbishment and was very dusty. I was not informed at booking that these works were taking place. The hotel does need refurbishment as it is very old and tatty, but I would have liked to have known in advance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guy S., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

Climber08708908553 Couples - 05/02/2019 TripAdvisor review
« Could have been a lovely stay if staff cared enough... »

This could have been an enjoyable stay if it wasn't tainted by some of the experiences. The hotel is in a great location and booking in advance it was a good price.However... I thought it would be nice to pay extra to be in one of the privilege rooms which come with a few extra benefits. When we got our room I noticed some of the other doors had 'privilege' written on them however ours did not. I could not find any of the extras our room that supposedly came with thisthis ei. When I asked at the front desk I was told our room was definitely a privilege room I just was not looking in the right place. Supposedly the robes and slippers were above the safe in the wardrobe (this room did not have a safe). The lady kindly offered to have them delivered up to the room as they weren't there but then I only received slippers not the robes.Then we realised the room felt cold and then discovered the windows were open and would not shut and they looked to be not fitted into the window frame properly. We had to get someone up to try and close these windows which took them nearly 10 mins and great difficulty. I then got my partner to mention that we do not have the coffee machine either which are offered with privilege rooms. To which he was told our room definitely was a privilege room... They offered us to change rooms however this was just to another basic room the same as ours which seemed pointless so we declined.So all in all, I paid extra to have a low quality pair of slippers delivered to my room and then to be woken up by very loud vehicles outside our window in the morning. The basic room was absolutely fine, it's just not what I paid for and there was no offer to truly rectify this by staff, we were just shrugged off.

Jo L. Solo - 04/02/2019 AccorHotels certified review
« Refurbishment taking place and I wasn't informed »

The staff were friendly and helpful however the hotel was being refurbished and I hadn't been told about it. This meant that the facilities were not as described and there was little space to sit and relax comfortably outside my room. When I went to breakfast one morning there was no one there so I didn't get a tea or coffee which was really disappointing. Overall the room was comfy but the hotel was extremely disappointing. On several occasions I tried to use the lift but it was being used to take furniture upstairs. I know this has to happen but I was on a course and this was happening around 9am which is when the course started and as it was on the 5th floor using the stairs was extremely inconvenient. As the hotel knew there was a course and what time it started this could have been avoided. When we arrived in the room there was a leak in the roof and we had to have buckets underneath it which I did not expect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanne L., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

D. C. Couples - 04/02/2019 AccorHotels certified review
« Due to the major building work it is difficult to judge fairly »

The room was small, had we been staying for longer then 1 night then I would have insisted on a different room. The sink was cracked and the taps were very loose, however, the room was very clean. Breakfast was served in the ballroom due to the renovations and whilst not perfect was probably the best that could have been done under the circumstances. The staff were pleasant and very helpful but I think £18 per night for parking is extreme. Overall the stay was ok but I wish they had warned me about the building work when I booked, at one stage I and the receptionist had to shout at each other when booking in due to the noise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C. D., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

Mr V. W. Couples - 04/02/2019 AccorHotels certified review
« We had a great week end, the hotel is in a great location. »

The compact room was excellent,bathroom was very good.the room temperture was spot on. Breakfast was good.staff were very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victor W., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iain Lindsay General Manager

Andy D. Couples - 04/02/2019 AccorHotels certified review
« Unfortunately lots of refurbishment »

I’m sure once the building work is complete it will be fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andy D., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

Andy Business - 04/02/2019 AccorHotels certified review
« Run down - a poor hotel experience »

Very dissapointing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew M., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

Jade G. Couples - 04/02/2019 AccorHotels certified review
« Mrs jade G. »

Was satisfied with the room, the bed was comfy and loved the view. Would’ve liked to have been informed about the renovation before I stayed, the smell of gloss made me nauseous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jade G., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iain Lindsay General Manager

Erk Y. Solo - 03/02/2019 AccorHotels certified review
« It was a very good experience »

good location good breakfast nice and polite staff a bit cold room but overall very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erk Y., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iain Lindsay General Manager

Chloe C. Couples - 03/02/2019 AccorHotels certified review
« Was not made aware of extensive works at the hotel »

I was not made aware of works going on at the hotel. If I were told, it would have made me reconsider staying with you on this occasion. Very disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chloe C., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

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