Hotel - Mercure Brighton Seafront Hotel
Mercure Hotel Mercure Hotel

Mercure Brighton Seafront Hotel

3.0/5 2,048 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • LONDON GATWICK
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. Upgrade to a room with a sea view. In privilege and superior rooms you 'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 116 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
    • 220/240 V AC
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • TV room service ordering
    • Pay per view channel(s)
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.5/5 AccorHotels Rating 3,855 reviews

Our guest reviews for Mercure Brighton Seafront Hotel

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.0/5 TripAdvisor Rating 2,048 reviews
Family - 13/08/2018 TripAdvisor review
« Good hotel, but in need fo upgrading »

This is a well located hotel. The staff are helpful in all parts, reception, bar and restaurant. The rooms are very hot. The car parking expensive, The lift was very unreliable and irritating. Breakfast was excellent.The room we were allocated had not been prepared when we got to it. This was speedily done.

James Couples - 08/08/2018 AccorHotels certified review
« Disappointing stay »

Lovely welcome was provided by air conditioned foyer and pleasant staff however that was where it ended. Probably the worst room I have stayed in, decor was extremely poor and carpet was thread bare at best. Without any air conditioning we had to borrow additional fans to try and make the nights sleep as comfortable as we could make it. I wouldn't stay again at the venue and seriously consider staying again with mecure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James G., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The country is going through a heat wave and unfortunately we do not have air conditioning. We do not advertise this facility. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

Anthony H. Solo - 08/08/2018 AccorHotels certified review
« Back again »

Having stayed many times before, everything was just as I expected. It had been three years since my previous visit but the hotel was as I recalled. It was the first time I had needed to use the underground car park but that was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony H., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In October the hotel will be going through a £3 million refurbishment so you will have something different to see in future visits. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iain Lindsay General Manager

Hayley M. Couples - 08/08/2018 AccorHotels certified review
« Friendly staff, nice clean room. »

We had a lovely time, the staff were so helpful and friendly. Our room was really clean and comfortable. We would definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Hayley Thanks for the 100% We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iain Lindsay General Manager

S. Couples - 08/08/2018 AccorHotels certified review
« Mid-Summer Stay »

we have stayed at Mercure Brighton before and found it to be satisfactory. Things such as disabled access are not very good - especially the front entrance of the hotel. Car Parking for disabled is poor - there were no spaces mid-afternoon when we arrived and later on we had to park on the street. The reception staff took little interest in our complaint about this stating "we do not guarantee disabled parking...." The hotel is looking "tired" in decor outside and inside. The room was hot and stuffy with only a small top window and a fan to provide ventilation - for a "priviledge" room this was poor. Access to the ballroom where breakfast was served was poor for disabled...the stairlift was out of order - something that we only found out when we tried to use it. The rear lieft to the 3rd floor mews rooms was not working properly. A sign about the broken timer being fixed in a few days and "....do not press the button again" had been there more than a year ago when we last visited the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wiener S., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. many of our rooms have stairs within the room or stairs in the corridors to access the room. As you booked a Privilege room and not an accessible room this was the best room for your reservation. privilege rooms have the benefit of slipper, bath robes, upgraded toiletries and a coffee machine. Unfortunately the front door access is part of the grade two listing and cannot be changed. Having stayed prior you will know that we have an accessible access at the car park entrance. Parking is limited and on a first come first serve basis. The recent heat wave has made the building hot. In October we will be starting a £3 million refurbishment however the entrance and physical building cannot be changed due to the grade two listing. Thank you again for sharing your experience with us. Sincerely, Iain Lindsay General Manager

Elton L. Business - 07/08/2018 AccorHotels certified review
« It was a very nice hotel »

Marvellous

Our hotel has responded to the review
Our hotel has responded to the review

Hi Elton Thanks for the 100% We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iain Lindsay General Manager

Anonymous Couples - 07/08/2018 AccorHotels certified review
« Small, hot and over priced »

Given how much I paid to stay and apparently was given an upgrade the mews I was very surprised to see how small the room actually was. You can't help the current heatwave but the room was unbearably hot. The corridor was cooler. The fan provided in the room did next to nothing and again given the costs and being a privilege room investing in some AC would do you the world of good. The lift was broken so all in all the hotel just felt very past it's best. Would likely avoid in the future along with the chain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daryn C., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Unfortunately being is a conservation area and a listed building planning for air conditioning is difficult. We are about to start a refurbishment in October and will again see where we can get with adding air conditioning to parts of the hotel. The lift is working however it has a delay and we are working on replacing the lift completely. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

David T. Families - 07/08/2018 AccorHotels certified review
« Too hot, poor food and worse service »

The hotel fans were not enough and the windows didn’t open very much. Appreciate this is an unexpected heatwave but better fans should have been provided. The breakfast service was appalling, staff who didn’t understand English or who forgot orders. Very poor qualify breakfast, and items being cleared up at 945 even though breakfast ran till 10. I’m sorry your hotel is now off of my list of places to stay in Brighton. I booked this for my parents who have mobility issues and they weren’t shown to the lift near to their room (they only found this by chance later) A very poor experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David T., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately this is a heat wave with not only hotels having extreme heat. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am sorry you did not like the breakfast offering. The food and beverage staff all speak a good level of English and I am sorry you had issue getting them to understand you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

Sue Couples - 07/08/2018 AccorHotels certified review
« A good location on the seafront but badly in need of refurbishment »

My stay for two nights with my daughter was a gift via Smartbox. It was not a "Luxury Getaway" as advertised. The hotel is a lovely old building right on the seafront but it is badly in need of refurbishment, inside and out. Many of the carpets were threadbare, the curtains in our twin room were tatty and dirty and the windows and sills rotten. When it rained the guttering overflowed onto our window sill, the noise keeping us awake most of the night! There was no air conditioning; however an electric fan was supplied. The bathroom was clean but out of date. The staff were not particularly welcoming and always busy doing something else! The Bistro meal was okay but not much choice for an evening meal (two dishes not available). The breakfast was good and staff helpful. We should have had complimentary hot drinks, bottled water and biscuits provided in the Smartbox package but these were non existent! A disappointing stay. I wish now that I had used the gift elsewhere. What a pity! Come on Mecure you can do better than this!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan G., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The company are committed to developing the hotel and are starting a refurbishment program in October. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

Anonymous Couples - 07/08/2018 AccorHotels certified review
« Mrs »

Lovely stay, wish there was a sea view from our room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen M., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iain Lindsay General Manager

Steve B. Couples - 06/08/2018 AccorHotels certified review
« Brighton Mercure »

Arrived slightly early was allowed to check straight in, went into bar for couple of drinks enjoyed view out to sea. Room was smaller than expected reason for score

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen B., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iain Lindsay General Manager

Christopher J. W. Families - 06/08/2018 AccorHotels certified review
« Chrisopher W. »

Check in slow and staff inexperienced. Hotel structure complicated and no help with finding rooms or lift we appreciate that the weather was unusually hot but a lack of windows or air conditioning made for an uncomfortably hot experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher W., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

Margaret D. Friends - 06/08/2018 AccorHotels certified review
« Mrs D. »

I’m disabled and had to have all our meals in the bar although the chap in bar was very helpful and was very good with us. The lifts were not working so could not get to restaurant for meals and the lift up to our room was not working properly doors not shutting the reception tried to take the money out of our account again although it had been pre paid just as well I had proof with me on my phone or this could have been awkward. Our stay was ok but could have been much better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret D., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I apologise if we did not realise you had pre-paid your booking and I am pleased to hear this was sorted out. The lift to take you to the breakfast area is waiting for spare parts and we are also waiting to replace the mews lift completely. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

Bethany M. Families - 05/08/2018 AccorHotels certified review
« Very disappointing »

Last year my sister and I and our boyfriends stayed with you and the rooms / facilities were lovely which is why we booked again this year. The room we were allocated was tiny and we had to share a double bed. The carpet was old and grubby looking and the window would not open so we could not sleep for the heat. Unlike last year, there were no robes and no water to drink. It was a totally different experience to last year and we would not come back now.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bethany M., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have looked at your previous booking and on the 21/07/17 you stayed with us however your booked a Privilege room on this occasion and this year you booked a standard room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

P W. Couples - 05/08/2018 AccorHotels certified review
« better than expected »

stayed at a few hotels in Brighton, this one was the best

Our hotel has responded to the review
Our hotel has responded to the review

David Thanks for your 100% We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iain Lindsay General Manager

Anonymous Couples - 04/08/2018 AccorHotels certified review
« Very nice hotel, friendly staff who were very polite and very helpful. »

Very good, room was lovely, food was very good and very good value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Laura Thanks for the 100% We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iain Lindsay General Manager

C .. M. Families - 04/08/2018 AccorHotels certified review
« Ideal location »

Albeit a budget room , the room was next to outside pipes which were noisy and ugly ! Shower room fan had been blocked up with padding so room was very hot ! Tea making facilities very sparse not even a biscuit!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cindy M., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iain Lindsay General Manager

Claes M. Business - 04/08/2018 AccorHotels certified review
« Worst Accor Hotel ever »

How can tis hotel have 4 stars? How can Mercure accept this hotel in their group? 1) Completely run down, I know it is a grade 2 listed building, but that is not an excuse for the missing maintenance. 2) The lift was broken, there was an old note in the lift (paper getting yellow from age) that this would get fixed 3) I paid for parking, did not get a receipt. When asking the receptionist if he did not need to take my car registration, I was told "no, you are all set." On departure, of course there was a note on my vehicle stating that I had not registered my car. Really??? I had to go and explain myself at the reception to get a code to leave. 4) There is a programme, where you hang a sign on the door, this indicates that you do not want service, in return you re supposed to get points. None of the staff know what this is about. The staff cleaning the room knocked my door, when I explained the meaning of the sign on the door, they started arguing with me. The guy at the reception looked at me with a blank expression when I introduced the problem, and I guess I will not be getting my points... All in all, this is just an example of a run down overpriced hotel where management does not care about the state of the building rooms and does not invest in training of staff. Ian, please do not copy and paste your standard reply to this post. You have done it enough times already and believe me, it does not give a good impression. It is time you start taking the problems serious!

M D. S. Friends - 04/08/2018 AccorHotels certified review
« Good »

Brief but good

Our hotel has responded to the review
Our hotel has responded to the review

Dear M D S., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iain Lindsay General Manager

Pat Couples - 03/08/2018 AccorHotels certified review
« Excellent from start to finish! »

From the moment we arrived we were treated with friendliness and courtesy by each member of staff. The evening meal and breakfasts were delicious. The seasonal Mercure deals are exceptional value for money so you are aware that you are not going to have the best rooms in the house. However, the option is always there to upgrade. The room in this instance was clean and had everything a person could need.....including a fan during the heatwave. It is rather tired looking in parts but an upgrade is pending and I would certainly hope to return to sample the new Mercure. The seafront location is perfect, with easy access to all that Brighton has to offer. The outstanding aspect on this visit was undoubtedly, without exception, the staff who could not have been more helpful and professional.

Our hotel has responded to the review
Our hotel has responded to the review

Patricia Thanks for the 100% We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iain Lindsay General Manager

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