Hotel - Mercure Swansea Hotel
Mercure Hotel Mercure Hotel

Mercure Swansea Hotel

4.0/5 817 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 79.00 GBP Non member rate
From 75.05 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 15  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 9 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 119 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • TV room service ordering
    • Pay per view channel(s)
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

d
4.2/5 AccorHotels Rating 1,634 reviews

Our guest reviews for Mercure Swansea Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 817 reviews
Anonymous Business - 14/07/2018 AccorHotels certified review
« Average »

Average

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul W., Thank you for taking the time to tell us about your experience at the Mercure Swansea Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Harding-Jones General Manager

Tracey Families - 13/07/2018 AccorHotels certified review
« One night stay »

Easy and very pleasant check in. Room spacious with good black out curtains.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tracey Y., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

S. Couples - 13/07/2018 AccorHotels certified review
« Clean and comfortable »

The room was clean and comfortable and the breakfast adequate. Thought the wine was overpriced even for a hotel and the white wine was not served chilled. Could have done with a magnifying mirror in the bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan S., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

B. Couples - 12/07/2018 AccorHotels certified review
« Room provided in baking sun - no aircon »

Hot and sticky

J Couples - 12/07/2018 AccorHotels certified review
« Lovely room with comfortable bed »

The room was clean and tidy. The bathroom lacked a shower cap so I could not have a shower without getting my hair wet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie H., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Mark &. D. Couples - 10/07/2018 AccorHotels certified review
« Nice clean hotel »

Nice hotel, with polite and friendly staff who will do their up most to make your stay comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark N., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Steph Business - 10/07/2018 AccorHotels certified review
« Friemdly staff made my stay »

From the moment myself and my colleague checked in the staff made us extremely welcome, particularly Stephanie on Reception and Tom in the bar. Nothing was too much trouble and they cheered us up after a very long journey! Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephanie M., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Aj Business - 10/07/2018 AccorHotels certified review
« Really like how friendly and welcoming the hotel is. »

Very warm welcome from all staff both reception and hosting people. It is the closest hotel to my destination and I have stayed often. Each time I think it is great, rooms are clean and tidy and the facilities just really suit the trips I have to make.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antoinette J., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Steve P. Families - 10/07/2018 AccorHotels certified review
« All aspects brilliant »

Helpful smiling staff, accommodating in every way

Our hotel has responded to the review
Our hotel has responded to the review

Dear steve P., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Kerry R. Families - 10/07/2018 AccorHotels certified review

Lovely friendly staff, impressed when given a map on arrival on how to get to liberty stadium and how accurate & easy they were to follow. Only disappointment was the swimming pools & spa area.... a shambles when I’ve stayed in the one in Cardiff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerry R., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Jemma Families - 10/07/2018 AccorHotels certified review
« Miss »

Very friendly and clean food satisfactory.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jemma D., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Ah Business - 09/07/2018 AccorHotels certified review
« Business trip »

Very friendly and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andy H., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Anonymous Business - 08/07/2018 AccorHotels certified review
« adaquite »

Sink in room 233 was cracked. Service in restaurant was slow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex M., Thank you for taking the time to tell us about your experience at the Mercure Swansea Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Harding-Jones General Manager

M S. Business - 08/07/2018 AccorHotels certified review
« Mr »

Tough staff, hot and noisy rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamed S., Thank you for taking the time to tell us about your experience at the Mercure Swansea Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Harding-Jones General Manager

Brian C. Business - 07/07/2018 AccorHotels certified review
« Great Stay »

I was on a 7 week long course with work and II must say that the hotel was spotlessly clean and the staff were very friendly and welcoming. The food in the restaurant was also very good. Going back to the staff I have to mention Gabrielle on reception and Jack on the bar, they both made my stay fly by with any problem I had being dealt with very professionaly. Thank you both

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian C., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Helen Business - 05/07/2018 AccorHotels certified review
« Very comfortable stay and highly organised for business »

Smooth and welcoming arrival to a very well appointed room. Really friendly staff who were more than happy to help. Well prepared food and relaxing surroundings helped to unwind after a long day of work and travel. Business arrangements were high organised and efficient for my event and again the staff were faultless in their willingness to help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen E., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Pamela S. Couples - 05/07/2018 AccorHotels certified review
« excellant »

Lovely stay, loved the new decor, staff as usual very friendly & helpful. The only thing that spoilt our stay was the awful directions in & around the Mumbles because of the air show. We know the area pretty well but not the back of Swansea & there was hardly any directions on how to get from the front of mumbles ie Sainsbury’s, Tesco to the Mumbles, ie Oystermouth, Bracelet Bay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian S., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Graham B. Business - 05/07/2018 AccorHotels certified review
« Staff are always very welcoming, rooms are adequate »

Very functional

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham B., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Paul N. Business - 05/07/2018 AccorHotels certified review
« Good hotel, rooms a bit tired though »

Stayed one night room ok but could do with a refurbishment, looking very tired (basin cracked in bathroom and generally in need of redecoration) public areas ok and food good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul N., Thank you for taking the time to tell us about your experience at the Mercure Swansea Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Harding-Jones General Manager

Baz Solo - 05/07/2018 AccorHotels certified review
« No ac, no 1 should be staying here »

No ac, no 1 should be staying here

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 79.00 GBP Non member rate
From 75.05 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates