Hotel - Mercure Swansea Hotel
Mercure Hotel Mercure Hotel

Mercure Swansea Hotel

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4.0/5 772 reviews
All hotels in Swansea
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 9 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 119 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • TV room service ordering
    • Crib on request
    • Pay per view channel(s)
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 1,318 reviews

Our guest reviews for Mercure Swansea Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 772 reviews
AccorHotels certified review
Shirls22 Friends - 07/02/2018
« Comfy bed and good nights sleep »

Slept really well considering being away from home. It is an adequate hotel but needs a few improvements to make it even better.

AccorHotels certified review
Maxine C. Couples - 06/02/2018
« Bumpy start »

First room smelly ver grubby and bath rusty and hairy. Not what you expect for £90.00 a night. Being fair reception dealt with it promptly and second room/ night much better. Breakfast poor and cleared before we had chance to finish 9.50saturday. 10.50 Sunday.

AccorHotels certified review
Anonymous Friends - 05/02/2018
« Mr »

Comfortable and enjoyable

AccorHotels certified review
Justin S. Business - 04/02/2018
« Nice staff poor room condition »

Friendly staff but the room was in poor condition. Bathroom flush not working effectively, tired suite and double glazing looked old. Musty smell.

AccorHotels certified review
Nicola Business - 03/02/2018
« A pleasant experience »

A comfortable place to stay. Comfy bed with decent facilities. Bathroom required a deep clean to improve cleanliness.

AccorHotels certified review
Anonymous Business - 03/02/2018
« Fine »

Was very good.

AccorHotels certified review
Emma Couples - 03/02/2018
« Great stay »

Lovely pet friendly hotel.

AccorHotels certified review
Terrygagg Couples - 03/02/2018
« terry G. »

our stay was extremely pleasant we were very satisfied with the service the staff as a whole were very professional and polite and helped us to find points of interest around Swansea. thank you all.

AccorHotels certified review
Kate W. Business - 01/02/2018
« 1 night stay »

1 night stay . The only disappointment is breakfast ... Surroundings better than used to be but quality still lacking in the food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen C., Thank you for taking the time to tell us about your experience at the Mercure Swansea Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Harding-Jones General Manager

AccorHotels certified review
Clare Business - 01/02/2018
« comfortable »

room was clean and tidy - staff were friendly and informative .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claire M., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

AccorHotels certified review
Anonymous Business - 31/01/2018
« Comfortable bed and friendly staff »

Would request not to have an adjoining room next time and this was quite disturbing. Guests should be offered a choice of this!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mir T., It is always a pleasure to receive positive feedback about our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Thank you for taking the time to tell us about your experience at the Mercure Swansea Hotel. I am sorry that your room experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Harding-Jones General Manager

AccorHotels certified review
Iain D. Business - 30/01/2018
« Friendly and welcoming staff »

Although the hotel looks slightly tired from the outside, the staff were extremely helpful, friendly and welcoming; just what you need after a long day at work. The room was clean and well presented and breakfast was excellent!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian D., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

AccorHotels certified review
W. Couples - 30/01/2018
« Warm Welcome in the Winter Months »

Satisfactory, although the weather was not up to much

Our hotel has responded to the review
Our hotel has responded to the review

Dear John W., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

AccorHotels certified review
David P. Business - 30/01/2018
« Great staff worn out hotel »

Staff were great. The fabric of the hotel is poor and the heating is dreadful

Our hotel has responded to the review
Our hotel has responded to the review

Dear David P., It is always a pleasure to receive positive feedback about our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services Thank you for taking the time to tell us about your experience at the Mercure Swansea Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Harding-Jones General Manager

AccorHotels certified review
Steve H. Families - 29/01/2018
« Mr Steve H. »

It was great, staff brilliant very welcoming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen H., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

AccorHotels certified review
Joanne S. Business - 29/01/2018
« Very good basic hotel »

The hotel is little dated and has no lifts, i had a suitcase which i had to lug up the creaky stairs, so it wasn't a great start to my stay. The restaurant is nice and the staff are very friendly, the menu is a little expensive and i was a little shocked at the £5 service charge when ordering room service ( i've stayed in many hotels in England and and £5 is expensive in comparison). The room was very nice and i had access to everything i needed during my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanne S., Thank you for taking the time to tell us about your experience at the Mercure Swansea Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Harding-Jones General Manager

AccorHotels certified review
Anonymous Business - 29/01/2018

One piece of feedback: I had to justify why I was requesting a 'free drink with dinner' voucher on my 2nd night, rather than my 1st. Expand this offer to any night of someone's stay; it isn't pleasant to have to justify yourself. The staff were polite about it; but the policy is wrong. Either scrap it, or make the free drink available for any night during the duration of a customer's stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanne H., Thank you for taking the time to tell us about your experience at the Mercure Swansea Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Harding-Jones General Manager

AccorHotels certified review
David Business - 26/01/2018
« business trip »

Room was fine and food was very good in the bar/restaurant. Not sure why my room rate didn't include breakfast as was the same in not more expensive than my last stay. The drinks seem very expensive and would like to see some offers on the wine when purchasing food and drink together.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David S., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your room did include bed & breakfast to be billed back to the travel agent. Sorry if you experienced any confusion about your rate. We do have various seasonal offers on food and alcoholic drinks but unfortunately the drinks currently only include beer or prosecco. Please don't hesitate to ask our food & beverage team for our current selection. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Ian Harding-Jones General Manager

AccorHotels certified review
Bill H. Business - 26/01/2018
« A pleasant but not remarkeable visit »

This is a large business hotel, it was clean and tidy but looked a little tired, I was part of a group of 6, everyone felt the hotel was nice but to warm. The reception and cleaning staff were very helpful and clearly went beyond in order to please, but the restaurant waiting staff seemed to be less focused on customer satisfaction, more stressed, less well trained or all of these things.

Our hotel has responded to the review
Our hotel has responded to the review

Dear William H., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. We thank you for you feedback and I will pass this onto to our Restaurant manager. We at the Mercure Swansea hotel are always looking at ways to improve the quality of our services we provide to ensure that all guest have the best experience possible during their stay with us. Thank you again for sharing your experience, and look forward to you staying with us again in the near future. Sincerely, Ian Harding-Jones General Manager

AccorHotels certified review
Martin Business - 25/01/2018
« Satisfactory »

Satisfactory but not brilliant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin G., Thank you for taking the time to tell us about your experience at the Mercure Swansea Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Harding-Jones General Manager

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