Hotel - Mercure Swansea Hotel
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Mercure Hotel

Mercure Swansea Hotel

Phoenix Way  Swansea 
SA7 9EG  SWANSEA
UNITED KINGDOM

705 reviews
TripAdvisor Rating Based on 705 reviews
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Check-in from 14h00
Check out up to 12h00
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Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 9 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 119 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Crib on request
    • Pay per view channel(s)
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 967 reviews

Our guest reviews for Mercure Swansea Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 705 reviews
AccorHotels certified review
Anonymous Business - 24/07/2017
« good.  »

good and comfortable

AccorHotels certified review
Sheila R. Couples - 24/07/2017
« A gem in Wales »

Spacious, comfortable room, excellent service from all staff we encountered (especially the 'chambermaid'), nice view onto large tree-ed courtyard, lake nearby for walks.

AccorHotels certified review
Bethany E. Families - 24/07/2017
« Fantastic »

We really enjoyed our stay, really friendly staff and lovely hotel! Very clean and tidy!

AccorHotels certified review
Anonymous Families - 24/07/2017
« room good and clean, service mixed »

pre-arrival email not even acknowledged and not acted on. Receptionist friendly and helpful. Room clean and everything worked. Breakfast so-so - limited choice, service slow.

AccorHotels certified review
I Y. Families - 23/07/2017
« Ideal hotel for our visit to dan yr ogof. »

Bed arrangement was altered without being requested to our benefit. Pool was ideal to keep grand children happy

AccorHotels certified review
Hazel Business - 23/07/2017

The hotel was being refurbished during my stay. My room was clean and fresh, but somehow not quite finished; there was definitely some snagging to be done! In fact, I couldn't even get to the room on arrival, due to the workmen. However, I do recognise how difficult it is while such necessary work is being done, because your guests don't like to see tired old furnishings and scruffy paint.

AccorHotels certified review
Ian Business - 21/07/2017
« Always a pleasant stay »

I have stayed here on lots of occasions and it is good to see the ongoing refurbishment to upgrade the hotel. The new furniture and bedrooms give this hotel a more modern feel about it. The rooms just about everything you need, including the usual TV, tea making facilities, but also an ironing board, which hotels don't always give you. The rooms are quiet especially those at the back of the hotel, but usually very little noise. The key cards in the doors always work, whereas some hotels they hardly ever work. Some minor negative points: the restaurant service can be slow so be prepared to wait, the gym equipment for anyone wanting to use a gym needs some of it replacing.

AccorHotels certified review
Colin Couples - 21/07/2017
« Poor »

Room had an old crack in the sink and room smelled musty. No aircon and windows couldn't be opened on a very hot and sultry night. In restaurant beer ordered from a limited list wasn't available, wine ordered from list wasn't available. Both alternatives were good but why provide a list if it isn't possible to provide. Staff were very nice and helpful Vegetarian falafel burger ordered came uncooked through, though it had been shown to the grill for a very limited time. It was also more like a potato cake and not like any falafel we had ever seen. Complained and got a substitute Halloumi and salad. Asked for halloumi to be cooked and again it was barely warmed through. Bed was very comfortable Have stayed in mercure hotels before with no problem but this was a very poor experience.

AccorHotels certified review
Anonymous Friends - 20/07/2017
« Comfortable »

The bedroom was ok apart from a musty smell that despite opening the windows remained throughout our stay. The staff however were very nice.

AccorHotels certified review
John R. H. Friends - 20/07/2017
« Convenient location with friendly staff. »

Lots of noise from outside car park - workers arriving and chatting fron 5 .15am beneath bedroom windows . We were in room 0203!!

AccorHotels certified review
Anonymous Couples - 20/07/2017
« Cant fault anything about our stay. We were very impressed as this was the first time we had used this group. »

Excellent. From the recepionist to the room service people we were looked after at all times. We used the restaurant for evening meals and this was very good. The staff again very helpful as they were at breakfast. We would certainly return to this chain again.

AccorHotels certified review
Helen Couples - 20/07/2017
« A little disappointing »

I was disappointed that the hotel was on a retail park when I looked it up on the internet it was worded a lake within the grounds when in actual fact the lake was totally separate even though next door. Also we experienced coach loads of workers being taxied to and from work so that sort of took away the tourist feel for me alongwith there being quite a large amount of rubbish left at the rear of the hotel when I excercised my dog. I will however praise the cleanliness of the room and also the staff this was very very good. Overall as a tourist not really an ideal location for a feel good factor get away.

AccorHotels certified review
Coventry K. Couples - 18/07/2017
« Not to our usual experience, although the hotel has had a "upgrade" it was'nt a relaxing experience »

Noisy & cold

AccorHotels certified review
Aaron S. Business - 18/07/2017
« Not a nice stay »

Room was not as clean as I would expect. And nosey.

AccorHotels certified review
Sue Families - 17/07/2017
« MRS »

Excellent service and the staff were really friendly and very accommodating above their normal duties. They could not do enough for you and even found a nearby restaurant for us and booked the taxi to get there. The room was perfect, and the bed was massive and very comfortable. Breakfast was delicious and you could have as much or as little as you wanted with a large variety of choices to select.

AccorHotels certified review
Green Couples - 17/07/2017
« Gold star to the restaurant staff »

My wife is gluten intollerant so I was unsure how she would be dealt with by the restaurant staff. I was pleasantly surprised that there was no problem. The meal was adapted to her requirements With a minimum of fuss, And for breakfast there was a good variety. The bedroom was neat and tidy, and a broken Fan dealt with very quickly.

AccorHotels certified review
K.i.domeij Families - 16/07/2017
« Friendly staff and all good except the room was so hot, no temperature control and couldn't open the window so tried sleeping on the bathroom floor to cool down. »

As above

AccorHotels certified review
Peter L. Solo - 16/07/2017
« Much improved »

Warm welcome from Stephanie at reception and attentive attention from all areas thereafter. Newly decorated rooms very pleasing.

AccorHotels certified review
Anonymous Couples - 14/07/2017
« Hotel was clean and staff very pleasant and helpful »

Good experience except our car was hit in the car park by what we assume was a white van which we had parked next to overnight. The van had departed prior to our departure in the morning and sadly no note was left. This was obviously not the fault of the hotel but marred our stay neverthethless.

AccorHotels certified review
Anonymous Business - 14/07/2017

exceeded expectations. This hotel is improving and falling in line with other mercure branded hotels

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