Mercure Swansea Hotel 4 stars

TripAdvisor rating 4.0/5 192 reviews
Mercure Swansea Hotel
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Hotel extras

  • Feel Good Health Club with a fitness suite and heated pool

  • Located just three miles from Swansea city centre

  • Central location, close to major transport links

  • The Brasserie restaurant serves international cuisine

  • Nine meeting rooms which accommodate up to 120 guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Swansea Hotel

Phoenix Way
Swansea
SA7 9EG
swansea
united kingdom

Tel: +441792626371

Fax: (+44)179/2797535

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    CARDIFF INTL At 72.41km / 45 miles

  • By train

    SWANSEA At 6.44km / 4 miles

GPS :51.654547, -3.912013

Our accommodations

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic family room for 2 adults and 2 children

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic adapted room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic adapted room with two single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Superior suite with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Our restaurants and bars

THE BRASSERIE

Type of cuisine: International

Soak up the atmosphere in our restaurant and enjoy inspiring views over the surrounding area. Choose from a diverse collection of mouthwatering dishes prepared using fresh and local produce. Don't forget to try one of our delicious desserts too.

Dinner

19:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BAR

Photo non contractuelle / Strictly non binding

After walking in the Welsh hills, tuck into scones and clotted cream for afternoon tea. Sip a Welsh whisky by the fire in the bar, or take to your rooms and order from our 24 hour menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 129

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Swansea Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

2,275 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

192 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Lovely staff, hotel needs updating

Customer review rating 4.2/5

Tara Business - 18/08/2019 AccorHotels review

Lovely staff and great restaurant. The dish I had was the lamb and new potatoes which was delicious but the rooms smelt of damp and there is no lift which was inconvenient.

Excellent staff

Customer review rating 4.2/5

Lisa S. Families - 17/08/2019 AccorHotels review

Excellent staff and breakfast, but the hotel was not up to the normal Mercure standards. The bathroom was tired and the sower had leaked causing damage that had not been repaired (photos available). Also shampoo for just one person when two are staying!

Dear Julian S., Thank you for taking the time to tell us about your experience at the Mercure Swansea Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Harding-Jones General Manager

Good value stop over

Customer review rating 4.2/5

A H. Families - 14/08/2019 AccorHotels review

Good breakfast, comfortable room, good facilities, small pool, some noise from car parking which is near front rooms

Dear Andrew H., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Good room but not that clean

Customer review rating 4.2/5

Anonymous Families - 14/08/2019 AccorHotels review

Room looks good but there was a sock from previous guest. Bath tub still has a bunch of hair. Swimming pool is out of use. The location of the hotel is good.

Dear Weibing X., Thank you for taking the time to tell us about your experience at the Mercure Swansea Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Harding-Jones General Manager

Mr C.

Customer review rating 4.2/5

Neil C. Families - 13/08/2019 AccorHotels review

A very relaxing stay. It was our first stay in a hotel with our dog, which we were apprehensive about, but the staff at the hotel were very help and accommodating from start to finish, we were all made to feel very welcome. The room was plenty big enough for us all and there was loads of out door space to walk the dog.

Dear Neil C., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Mrs.

Customer review rating 4.2/5

Mrs L. W. Families - 13/08/2019 AccorHotels review

Very comfortable

Dear Lynne W., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

NOT WHAT I EXPECTED

Customer review rating 4.2/5

Shine M. Couples - 12/08/2019 AccorHotels review

IT WAS OKAY BUT DID NOT FEEL WELCOMED BY THE STAFF , WHO SAVED US IN THE RESTAURANT THE FIRST DAY WE ARRIVED BUT THE OTHER STAFF WAS VERY NICE.

Dear Shine M., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Excellent value for money

Customer review rating 4.2/5

Rab Business - 12/08/2019 AccorHotels review

I went with very low expectations but was pleasantly surprised with the size, décor and cleanliness of the room and reception, the customer service as well as the breakfast. Only one downside was that the night I stayed was a hot day and by the time I went to the Reception to ask for a fan for my room, they had run out so had to try and sleep in a very warm room.

Dear Saurabh S., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Fantastic value for money stay.

Customer review rating 4.2/5

Rebekah Couples - 11/08/2019 AccorHotels review

Brilliant stay. Very comfortable clean hotel, with everything we needed! Friendly staff, nothing to much trouble. Excellent breakfast - nice to have granola pots etc as well!

Dear Rebekah W., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Swansea Break

Customer review rating 4.2/5

H. T. Families - 09/08/2019 AccorHotels review

The location was quite good for Swansea and the Gower Coast. We had a good evening meal the 1st night, but the 2nd night was not up to expectation. It was Battered Cod & Chips, a simple meal. However, i expect the batter to be crisp, but it was quite soft and spoilt my enjoyment of the meal, and hence I left about half of it. I had booked two nights on a deal, and asked to stay a 3rd night, but was told i had to pay the full price or book another 2 nights based on the deal. I declined, which meant that the hotel lost about a £100. The rooms were of a good standard and clean, and the bar area enjoyable, although it felt a little like a business type hotel.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ian Harding-Jones General Manager

A LOVELY STAY

TripAdvisor rating 4.0/5

Mandy G Family - 09/08/2019 TripAdvisor review

We stayed for four nights in a family room. The price of the hotel was great, I joined the Accor Hotels club, which is free to sign up to and saved us a little bit extra too. Our room was great, a large double bed and what seemed to be a slide out single for our son, which were very comfy, we all slept so well. The room had the addition of a sofa and coffee table which was a very welcome addition and the size of the room was a very good size. We were initially attracted to this hotel because of the pool, which we visited every day, there is also a small gym area and I believe a sauna. The hotel is located in more of a commercial area, but still seems to have quite a bit of greenery around with a lovely expanse of water situated not far away and close to shops. The hotel also has the additional bonus of having free parking! The only negative I found, was that the food in my opinion was a bit expensive, for example the breakfast was £15.00 each, which for a family was too expensive for us, but we found a Wetherspoons, which was around a 7 minute drive away and a Greggs being a 3 minute drive! So unfortunately we didn't make use of the restaurant, which was a shame. Other than that we had a great break, the staff were all very friendly and helpful including the cleaners, and we look forward to our next stay.

Dear Mandy G, Thank you for taking the time to review your stay at the hotel, and I was pleased to see that overall you enjoyed your time with us, and finish by mentioning that you will be back for a future stay. With regard to the breakfast pricing, it is much cheaper if you book a breakfast inclusive rate, and also we do have an offer at the moment whereby non breakfast inclusive guests are able to buy breakfast fir £9 ahead on check in. Please accept my apologies that this appears not to have happened on the is occasion, and we look forward to welcoming you back to sunny Swansea. Best regards Ian H Jones

Very impressed with the hotel

Customer review rating 4.2/5

Anonymous Business - 08/08/2019 AccorHotels review

Very good. Kind and helpful staff Clean and tidy hotel

Dear Mathew W., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Noisy

Customer review rating 4.2/5

Rob H. Families - 08/08/2019 AccorHotels review

lovely hotel, pleasant staff. Unfortunately we were allocated what seemed to be the noisiest room in the hotel, above the service entrance and above the main entrance. Woken several times through the night by arrivals / departures. Woken early every morning by hotel deliveries, laundry services immediately below our room.

Dear Rob H., Thank you for taking the time to tell us about your experience at the Mercure Swansea Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Harding-Jones General Manager

Satisfying

Customer review rating 4.2/5

Paul C. Business - 07/08/2019 AccorHotels review

Stay on a regular basis and everything is consistent on every stay.

Dear Paul C., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Perfect l. and relaxing dining experience

Customer review rating 4.2/5

Great L. Families - 07/08/2019 AccorHotels review

Had a great family break. Perfect l. to get out and about. Relaxing evening atmosphere and meals

Dear Robin G., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

As expected a pleasant stay at a great hotel

Customer review rating 4.2/5

Anthony Solo - 07/08/2019 AccorHotels review

I was very satisfied with all aspects of my stay The location suited my needs and the hotel facilities and staff are excellent I was a wee bit surprised that complementary biscuits were not provided along with the tea/coffee making facilities

Dear Bruce P., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Overnight stay

Customer review rating 4.2/5

Megan Business - 07/08/2019 AccorHotels review

Efficient and clean

Dear Margaret Megan N., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Ok for one night

Customer review rating 4.2/5

Nick W. Couples - 07/08/2019 AccorHotels review

We just needed a room enroute to visit relatives. The room was comfortable and reasonably spacious. The bathroom and bedroom were both clean and tidy, if a little in need of a refurbishment or redecoration. We had a good evening meal in the restaurant and breakfast the next day. Parking was plentiful and free. There was not a lift to the upper floors, which might be a problem for some people.

Dear Nicholas W., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager
Customer review rating 4.2/5

Anonymous Solo - 06/08/2019 AccorHotels review

Was a lovely hotel. Staff very friendly and professional. Would stay again. The only downside was the choice at breakfast. I felt there could have been more food to offer such as ham cheese and maybe bread rolls.

Dear Kathryn W., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Mr J R.

Customer review rating 4.2/5

Jason R. Business - 06/08/2019 AccorHotels review

Very professional and welcoming staff, very pleasant stay and the indoor swimming pool was a bonus. I would definitely recommend this hotel and will be staying there again. Only one downfall was the price of the food.

Dear Jason R., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager
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