Hotel - Mercure Swansea Hotel
Mercure Hotel Mercure Hotel

Mercure Swansea Hotel

4.0/5 145 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 15  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 9 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 119 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Pay per view channel(s)
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 1,951 reviews

Our guest reviews for Mercure Swansea Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 145 reviews
Mark C. Business - 17/01/2019 AccorHotels certified review
« Take note other hotels these people have got it right »

Clean hotel comfortable beds good food and price ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark c., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Tobias P. Families - 17/01/2019 AccorHotels certified review
« Very very good »

We have stayed twice now and are always impressed with the staff. Very friendly and considerate. We will be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tobias p., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

John L. Couples - 15/01/2019 AccorHotels certified review
« Mr »

My Rib eye steak was burned and was almost inedible. Having booked my dinner on line a week before and had payed for it before I ate it. I was presented with a bill for the meals in the morning. a bill which was £44 too much. The girl was not apologetic and I left not best pleased with what initially looked a very nice hotel to stay in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John L., Thank you for taking the time to tell us about your experience at the Mercure Swansea Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Harding-Jones General Manager

D Business - 15/01/2019 AccorHotels certified review

Hotel was a little worn and the room could have been cleaner but it was fine for a night. Room service dinner was good but i didn't eat in the restaurant.

Greg Business - 14/01/2019 AccorHotels certified review
« Comfortable »

Pleasant two nights, very attentive staff, clean and warm

Our hotel has responded to the review
Our hotel has responded to the review

Dear Greg L., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Mark S. Families - 13/01/2019 AccorHotels certified review
« Friendly and Comfortable »

Friendly and Comfortable experience, good size and clean rooms. Lovely lounge area, and a small swimming pool for exercise. Discounts available through Accorhotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark S., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Anonymous Couples - 11/01/2019 AccorHotels certified review
« everything was really good apart from the heatinh in the room. »

food great staff great heating in room not good .

Our hotel has responded to the review
Our hotel has responded to the review

Dear John G., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Couples - 11/01/2019 TripAdvisor review
« Great service, lovely staff »

We had a short but lovely stay at new years, Although very busy and the hotel was full, you'd never have guessed it from the manner of the staff. They were courteous, friendly, and nothing was too much trouble! The food was very good, best steak we've had for ages, again despite the fact that they were catering for so many at their busiest time. The accommodation was clean, large comfortable bed, pleasant decor. Only drawback was the absence of a small fridge, and were we staying longer we would have liked a small wardrobe, rather than just a hanging rail /area. It was a Premier room so we'd have expected these. Well done to the staff we had a lovely stay, well worth the journey from London.

Hannah Couples - 08/01/2019 AccorHotels certified review
« Average »

The hotel and room was clean, big and the bed was really comfortable. However, the bar is so limited with drinks we couldn’t stay in the hotel which was a shame as the staff were lovely. The pool is tiny and no life guard was present which although small was still a concern due to there were around 5 children in there sometimes unsupervised. It was ok and probably would not stay again or recommend to friends but it did the job.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hannah B., Thank you for taking the time to tell us about your experience at the Mercure Swansea Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Harding-Jones General Manager

Chris Couples - 07/01/2019 AccorHotels certified review
« Nice comfortable and modern and clean hotel »

very enjoyable and comfortable We were off put however by the water leak from the wc in our bathroom and could not be bothered to change rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris M., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

A Families - 07/01/2019 AccorHotels certified review
« Good »

Lovely hotel not far from town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adriana N., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Anonymous Couples - 05/01/2019 AccorHotels certified review
« A little disappointed »

First visit,although stay in Swansea quite often. Looking a tad tired in places, restaurant expensive for tiny size portion. Service charge very unexpected in this day n age!

Robert G. Couples - 05/01/2019 AccorHotels certified review
« xmas break »

very pleased with staff and help we recieved the only thing that let it down was we came 23rd dec to 27th dec with breakfast and meals included but on xmas day we were charged an extra £72 each for xmas day dinner which should have been included in the price when we booked as it was £546 for 4 days so worked out very expensive and we were told that you only put a buffet for our xmas day dinner

T M. Families - 01/01/2019 AccorHotels certified review
« Very pleasant stay »

We were well looked after and enjoyed our short stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trevor M., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Liz T. Families - 31/12/2018 AccorHotels certified review
« Mrs »

We found the staff to be very friendly and helpful. The rooms were clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Liz T., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Rob G. Families - 31/12/2018 AccorHotels certified review

Very nice stay. Clean room, nice bed and very helpful and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa S., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Christine E. Couples - 30/12/2018 AccorHotels certified review
« clena and comfortable and in a good location »

very brief but we will come again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert e., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Peter D. Families - 29/12/2018 AccorHotels certified review
« We feel very much at home here..... »

We love the fact that the staff have been here for years which shows how well they are looked after and because we have been regulars they recognise us and take great care of us......

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter D., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Katy Couples - 28/12/2018 AccorHotels certified review
« Enjoyable stay »

We had an enjoyable stay recently, the only one issue we had was the noise of some guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear katy C., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Farah Business - 27/12/2018 AccorHotels certified review
« The hotel staff really look after us which makes our stay all the more pleasurable »

We did have some issues in the first instance with having to wait too long for our meals but now ring ahead and pre-order which works well. The staff also help by allowing us to order meals that are more healthy and given our length of stay this is really appreciated. I also have been requesting a room on the lower floor and the staff have been really accommodating. Thanks Mercure for making my stay enjoyable. I would say though that the gym really needs to be updated. Most of the equipment did not work properly which is the only let down.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Farah D., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

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