Mercure Swansea Hotel 4 stars

TripAdvisor rating 4.0/5 160 reviews
Mercure Swansea Hotel
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Hotel extras

  • Feel Good Health Club with a fitness suite and heated pool

  • Located just three miles from Swansea city centre

  • Central location, close to major transport links

  • The Brasserie restaurant serves international cuisine

  • Nine meeting rooms which accommodate up to 120 guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Swansea Hotel

Phoenix Way
Swansea
SA7 9EG
swansea
united kingdom

Tel: +441792626371

Fax: (+44)179/2797535

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    CARDIFF INTL At 72.41km / 45 miles

  • By train

    SWANSEA At 6.44km / 4 miles

GPS :51.654547, -3.912013

Our accommodations

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

Classic room with 1 double bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron
  • TV room service ordering(...)

Classic room with 2 single beds

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron
  • TV room service ordering(...)

Classic family room for 2 adults and 2 children

  • Max. number of persons: x4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron
  • TV room service ordering(...)

Privilege room with 1 double bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron
  • TV room service ordering(...)

Classic adapted room with 1 double bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron
  • TV room service ordering(...)

Classic family room for 2 adults and 1 child

  • Max. number of persons: x3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron
  • TV room service ordering(...)

Classic adapted room with two single beds

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron
  • TV room service ordering(...)

Superior suite with 1 double bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron
  • TV room service ordering(...)

Our restaurants and bars

THE BRASSERIE

Type of cuisine: International

Soak up the atmosphere in our restaurant and enjoy inspiring views over the surrounding area. Choose from a diverse collection of mouthwatering dishes prepared using fresh and local produce. Don't forget to try one of our delicious desserts too.

Dinner

19:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BAR

Photo non contractuelle / Strictly non binding

After walking in the Welsh hills, tuck into scones and clotted cream for afternoon tea. Sip a Welsh whisky by the fire in the bar, or take to your rooms and order from our 24 hour menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 129 m²

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 120 people

Find out more
Mercure Swansea Hotel Meeting Room

Our guest reviews for
Mercure Swansea Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

2,078 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

160 reviews

Customer review rating 4.2/5

David H. Couples - 16/04/2019 AccorHotels certified review

All staff fantastic

Dear David h., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Warm welcome, good food, nice room

Customer review rating 4.2/5

Richard D. Couples - 15/04/2019 AccorHotels certified review

We received a very warm welcome and were given clear directions to our room. There was no lift, but that wasn't a problem for us. Corridor floor very creaky but we couldn't hear it from inside our room. Although the bedroom was comfortable and well-furnished the bathroom was a little dated (but the shower was great). A meal in the bar was very tasty but a shame there were no local beers available on draught. Most of the "comfy" seats in bar area have seats that are so deep you can't sit comfortably.

Dear Richard D., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

lovely room - food average

Customer review rating 4.2/5

Laura L. Business - 15/04/2019 AccorHotels certified review

Check in process was efficient and friendly, room was lovely, food was distinctly average. I ordered chunky chips from the menu and received thin frozen chips - not something I'd expect to pay £3.80 for. I also ordered a cheese board which cost £9 and it came with 3 crackers!! As a vegetarian - the breakfast was extremely poor. Only one choice of egg - rubbery, tasteless fried. Veggie sausages were cooked from frozen so I didn't have time to wait for them. No hash browns. So £15 for a rubbery egg, mushrooms, beans and tomatoes.

Friendly staff and lovely clean and comfortable rooms.

Customer review rating 4.2/5

Helen Couples - 14/04/2019 AccorHotels certified review

We liked the use of the swimming pool and whee the hotel was situated. It was nice because all staff were lovely and friendly and you felt welcome.

Dear Helen B., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Service was excellent as always, from the receprtionist to the breakfast staff.

Customer review rating 4.2/5

Mr A. D. Business - 10/04/2019 AccorHotels certified review

Service was excellent as always, from the receprtionist to the breakfast staff.

nice hotel charge for dogs too high

Customer review rating 4.2/5

Macwales Couples - 08/04/2019 AccorHotels certified review

Nice room although windows need replacing as could not see out. Excellent free car parking and nice breakfast. Dog charge too high at £15 per night when nothing provided for pet. Bath room requires some tiles bybtoklet repairing but great hot water. Nice quiet location.

Not as good as usual

Customer review rating 4.2/5

Jackie R. Business - 05/04/2019 AccorHotels certified review

Everything was fine, except for the noise from the generator (or something) outside my window which kept me awake for most of my two night stay (Room 230)

Pleasant stay

Customer review rating 4.2/5

Tanya Business - 05/04/2019 AccorHotels certified review

Enjoyed using the pool pre dinner, good food & friendly staff

Dear Tanya C., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Really good stay

Customer review rating 4.2/5

Cheryl Business - 04/04/2019 AccorHotels certified review

Very good clean tidy good food

Dear Cheryl P., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

A comfortable stay with no frills.

Customer review rating 4.2/5

Good, J. D. E. A. G. Business - 31/03/2019 AccorHotels certified review

The hotel decor, food and rooms are of a good standard, instilling a calm and warming feeling that allows you to instantly begin to unwind ready for a pretty decent nights sleep in a comfortable bed. However the only down side to this hotel, the facilities leave a lot to the imagination. They’re small, unwelcoming, low standard and overall, pointless waste of space. And to think, there’s a “g.” membership available... to be honest you might as well take a dip in your bath tub, carry out some sit ups and press ups in your room and go for a run in the real world.

Dear Nathaniel M., Thank you for taking the time to tell us about your experience at the Mercure Swansea Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently waiting for our new g. equipment to be delivered and installed and we apologies for the facilities we have at the moment. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Harding-Jones General Manager

Maguire SWANSEA REVIEW

Customer review rating 4.2/5

Bob A. Business - 29/03/2019 AccorHotels certified review

Short business trip with 1 night stay. Service was good as usual. Just used bar and restaurant no complaints.

Dear Robert a., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Comfortable hotel in a convenient location

Customer review rating 4.2/5

Guy Business - 28/03/2019 AccorHotels certified review

Well organised staff on check in. Rooms were clean and comfortable.

Business Trip

Customer review rating 4.2/5

Rhys O. Business - 26/03/2019 AccorHotels certified review

Good service and friendly staff

Customer review rating 4.2/5

Anonymous Business - 26/03/2019 AccorHotels certified review

Customer service was first class, the staff can't do enough for you, in particular the evening manager. Rooms are tired and I am surprised that you do not have specific rooms set aside where dogs are allowed. I am horrified that a dog was in the room before me (I could smell it)

Poor on this occasion

Customer review rating 4.2/5

Kevin Y. Business - 25/03/2019 AccorHotels certified review

I had booked a room for my over night stay and conferencing room, many months in advance all together i had booked 5 separate dates in total. When i arrived on this occasion my reservation was not on the booking register. On the day of the conference tea and coffee were arranged for 08:30, 10:00, 12:00 and 14:00. No Tea or coffee was put out for the 08:30 arrival of guests i had to ask for it and then made to feel rather uncomfortable by the Y. man there making me feel as though i had made the mistake. to which he replied to one of the waitresses "yeah he is right". The 10:00 coffee never arrived and i had to again go and ask for it this time i was told by the waitress "i thought someone told me you wanted the tea and coffee at 11:30 or 12:00 of something like that". I cancelled the 12:00 and 14:00 tea and coffee.

Welcoming, convenient and reasonable value

Customer review rating 4.2/5

Anonymous Couples - 25/03/2019 AccorHotels certified review

Convenient accommodation whilst visiting family and going to the international in Cardiff. The room was clean and comfortable and the restaurant met our needs.

Decent hotel

Customer review rating 4.2/5

Phil W. Business - 23/03/2019 AccorHotels certified review

I have stayed at this hotel on numerous occasions over the past few years. I have Learnt that if I want to get a good room I book a privelage room as they are a good size. The rooms are looking a bit worn now and could do with a makeover. The food is always of good quality in the restraint and bar. Breakfast has plenty of choice but it would be nice to have more choice of fruit and yoghurts. The gym is tiny and it would be lovely if this was to be extended at some point. Overall, a decent hotel not too far out of Swansea and located not too far from the M4 motorway.

On this stay, problems with the room were disappointing.

Customer review rating 4.2/5

Andrew F. C. Solo - 22/03/2019 AccorHotels certified review

I've stayed at this hotel many times and always rated it highly, but this time numerous problems with the room were disappointing. The toilet seat was loose and badly fitted, making using the toilet precarious because it slid around, the seat wouldn't stay up and the lid fell down when sitting on it. I reported it straight away, but it wasn't looked at until I shortly checked out after a three night stay. Also things like tissues, towels and tea/coffee were not fully replenished leaving me running out of clean towels on my last day. The TV also didn't have BBC 2 available. I could go on!

Lovely

Customer review rating 4.2/5

Sara I. Solo - 20/03/2019 AccorHotels certified review

I had a wonderful relaxing stay on Sunday evening. Excellent staff, polite, efficient. Delicious meals. Comfortable bar area and bedroom. 2 great swims and a good night's sleep. Thanks. I'll be back!

Dear sara I., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

mr john p.

Customer review rating 4.2/5

John P. Friends - 19/03/2019 AccorHotels certified review

very friendly and welcoming the staff could not have been better nothing was too much trouble for them

Dear John p., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager
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