Hotel - Mercure Swansea Hotel
Mercure Hotel Mercure Hotel

Mercure Swansea Hotel

4.0/5 849 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 76.50 GBP Non member rate
From 72.68 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 9 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 119 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Pay per view channel(s)
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 1,768 reviews

Our guest reviews for Mercure Swansea Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 849 reviews
Anonymous Business - 21/09/2018 AccorHotels certified review
« Friendly staff, clean room, great breakfast »

Good stay - Friendly staff, clean room, great breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ben H., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Sam M. Couples - 20/09/2018 AccorHotels certified review
« unimpressed »

We arrived Sunday evening very excited to enjoy a romantic evening away using the spa facilities, evening meal etc. Instantly after arriving I was surprised at its appearance and location (industrial park) after booking the same spa package at the Cardiff Mercure through your site we expected the quality to be at a similar level, however this clearly wasn't the case. When we entered the corridor to find our room there was an awful smell which seemed old and damp so immediately realised this wasn't going to be anything like the Cardiff hotel, the room was exactly the same tired, damp and the same awful smell. We were obviously very upset and disappointed so decided to go check out the 'spa' this for us was the worst part of the whole thing as this whole experience is based around a leisure spa getaway when actually it was a horrid swimming pool, tiny gym crammed at the back with a tiny sauna in the corner. The smell of urine was too much and disgusting and at this point we agreed we couldn't sleep here let alone use the facilities. The whole point of the trip was for a special night away to celebrate and understandably we didn't pay a fortune for this but I at least expected the hotel to be clean and fresh enough to stay at. We left at that point to find another hotel which we did and obviously had to pay for another room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sam M., Thank you for taking the time to tell us about your experience at the Mercure Swansea Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Harding-Jones General Manager

Bob Couples - 20/09/2018 AccorHotels certified review
« Good location »

Good stay. No complaints. Especially looked after at breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bob E., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Susan Solo - 19/09/2018 AccorHotels certified review
« Excellent staff very clean and welcoming »

Stayed here while visiting relatives. All staff were very polite and helpful. Breakfast had a great choice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan M., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Family - 19/09/2018 TripAdvisor review
« Enjoyable Stay »

We stayed two nights, so that we could enjoy the Gower peninsular, particularly Rhossili. We had two nice rooms. Parking was plentiful. Easy to find if you come off the A48. We enjoyed dinner in the restaurant on both evenings of our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear mjwigmore, Thank you for your kind review, and great to hear that you enjoyed your time with us. Best Regards Ian H Jones

Rebecca Couples - 17/09/2018 AccorHotels certified review
« Pleasant. »

The staff were helpful and check in and out was simple. The room was more than enough and was clean and tidy on arrival.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca H., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Grace W. Couples - 16/09/2018 AccorHotels certified review
« Amazing »

Our stay was amazing, we were well looked after and the staff were so friendly!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Grace w., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

D H. Business - 14/09/2018 AccorHotels certified review

Great experience overall, from warm welcome at reception (Stephanie) through to bar staff who were chatty, helpful and knowledgeable of products. Good meal (Linguine / Prawns) if a little oily. Public spaces bright, clean and welcoming both for drink/eat + breakfast + working. Good feeling of space as well in the rooms, although a little bit of decorating/tidy is likely due (bathroom taps rust), but this did not detract from quality, comfort, cleanliness, etc of stay. Would recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David J H., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Bradley B. Business - 13/09/2018 AccorHotels certified review
« Solid stay - just needs some tidying up! »

Easy to get to (got there by taxi) and locating reception was very straightforward. The person who checked me in was really friendly and explained all of the extra features I received clearly, as well as letting me sort out the bill immediately. Room was fine, if not a bit dated in the design. There was some bad rusting around the bath taps and some black mould which wasn't particularly nice but wasn't a major disappointment. Comfy bed and good night sleep as it was very quiet around the hotel. Breakfast was fine, speedy service and the food was okay. Had the free drink in the bar, had to wait for service for a fair few minutes but was good when got served, chilled atmosphere which was nice. Check-out was easy, straight out with my receipt in about 3 minutes!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bradley B., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Will R. Couples - 11/09/2018 AccorHotels certified review
« Disappointing & underwhelming »

Disappointing due to the standard of the room, the size & cleanliness of the swimming pool, the changing rooms were small & most lockers had been damaged or ripped open. The restaurant was nice but with a limited menu. However, all staff were friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear William R., Thank you for taking the time to tell us about your experience at the Mercure Swansea Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Harding-Jones General Manager

Paul G. Families - 11/09/2018 AccorHotels certified review
« Part of the Family »

We have been coming back to this hotel a few times a year for the past 8 years. The hotel has changed name, changed management and had a makeover, but the one thing that remains the same is the friendly professional staff, who make us feel at home and welcomed every time we come. It really is like being part of the family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul G., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

M J. Couples - 11/09/2018 AccorHotels certified review
« Everyone is so friendly »

Our 4th visit. Warm and Welcoming atmosphere. Standard of evening meals is definitely much much better, though the cooked breakfast can, perhaps inevitably, seem a little tired after being kept hot. There seems to be a problem with inadequate toilet flushing. Ours this time was poor, but last time we had to change rooms as it was so poor. The surroundings are very pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael J., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Hoaida Couples - 10/09/2018 AccorHotels certified review
« Disappointed with privilege room services. »

Didn’t like anything at all and considering I paid extra for the privilege room, I wasn’t happy at all. Won’t be staying here again.

Dave Couples - 10/09/2018 AccorHotels certified review
« Nice hotel with excellent staff, very friendly atmosphere. »

Enjoyed the stay, plenty to see. Everyone was very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David H., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Kazzy Business - 09/09/2018 AccorHotels certified review
« Great service »

Excellent service from start to finish

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen P., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Cheryl B. S. Solo - 09/09/2018 AccorHotels certified review
« Marvellous »

I have stayed a great deal with you since March. I love staying in the Mercure Swansea as the staff are so welcoming and friendly. Whenever I visit Swansea I will always stay her. Thank you to all the wonderful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cheryl S., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Cathy Families - 09/09/2018 AccorHotels certified review
« We always love staying at the Mercure Swansea and are planning to return in October. »

My daughter and I have been staying at the Mercure in Swansea regularly for nearly 25 years so for us it is like coming home. The hotel is in the perfect location for visiting friends and family in Pontardawe, Swansea and on the Gower. However we also know a number of the staff who are always pleased to see us. We only rarely use the restaurant (as friends and family feed us) except for the delicious breakfast and bar snacks which are always excellent. Our room is always beautifully clean and a peaceful haven which we thoroughly enjoy when we get back from all the visits!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cathy H., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Andy C. Business - 06/09/2018 AccorHotels certified review
« Mr Andy C. »

The hotel is tired and the experience I would describe as ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andy C., Thank you for taking the time to tell us about your experience at the Mercure Swansea Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Harding-Jones General Manager

Ermito F. Business - 04/09/2018 AccorHotels certified review
« Comfortable »

It was a pleasant stay, cant complain, as i just stayed overnight.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ermito F., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Bill S. Couples - 04/09/2018 AccorHotels certified review
« A well managed hotel with excellent staff »

We were well looked after on our visit; the staff are friendly and cheerful and the restaurant is excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear William S., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 76.50 GBP Non member rate
From 72.68 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates