Hotel - Mercure Swansea Hotel
Mercure Hotel Mercure Hotel

Mercure Swansea Hotel

Our hotels AccorHotels
4.0/5 793 reviews
All hotels in Swansea
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 65.00 GBP Non member rate
From 61.75 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 9 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 119 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • TV room service ordering
    • Crib on request
    • Pay per view channel(s)
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 1,432 reviews

Our guest reviews for Mercure Swansea Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 793 reviews
TripAdvisor review
Friends getaway - 18/04/2018
« Excellent Staff »

The staff were very welcoming and nothing was too much trouble. I was disappointed that there was no online check-in and out. They could also provide better bread at breakfast. It was cheap rubbish. Surely there is an artisan baker in the area. Mercure normally provide very good bread. ( I bake my own)

Our hotel has responded to the review
Our hotel has responded to the review

Dear janetthegardener, Many thanks for your kind review, will look into the bread issue. Best regards Ian H Jones

AccorHotels certified review
Paul F. Business - 12/04/2018
« Good staff polite and make you feel very welcome »

relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul F., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

AccorHotels certified review
Craig E. Business - 12/04/2018
« Satisfactory »

Positives: Good service, friendly staff. Good food. Good sleep. Negatives: My wake-up call request was not carried through. Floors are very creaky and room 232's basin was cracked. No biscuits on the tea board in the room like other Mercure Hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Craig e., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

AccorHotels certified review
Derek S. Business - 12/04/2018
« Mr S. »

It was a good location as I was traveling for work and had my family with me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derek S., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

AccorHotels certified review
Martyn B. Couples - 10/04/2018
« Very nice for the money »

The room was clean and had everything we needed. The restaurant was nice but overpriced for the standard of food. We enjoyed the cocktails; my partner and I had a lovely evening. In the morning, someone came into our room at 9am. This was a dissapointing end to our stay. We assume that reception has a detailed account of rooms that have guests in them so we cannot possibly see an acceptable excuse as to why this would happen. Other than that, we enjoyed our stay.

AccorHotels certified review
Anonymous Couples - 10/04/2018
« comfortable room and friendly staff »

Better room than we had on our last visit, more modern, especially liked the lilac chair! Would be good to have a continental breakfast available at a reasonable price, we don't require a full breakfast and the price is too high for us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathryn O., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

AccorHotels certified review
R.h. Couples - 10/04/2018
« Overpriced for what it is »

Stay was nice but very expensive. Bed was solid and rooms really warm

AccorHotels certified review
Mark Couples - 10/04/2018
« Just ok »

I would be lying if i said that my stay was satisfactory. The WiFi was really slow, the pillows were too soft, the price of the breakfast is far too expensive and the price per night is too high for what i would call a glorified budget hotel. I'm not being anything but honest.

AccorHotels certified review
Lisa J. Couples - 10/04/2018
« Lovely Hotel, great location, friendly & helpful staff »

a fantastic stay. Lovely hotel, clean and well presented. Friendly and helpful staff. Great breakfast & dinner

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa J., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

AccorHotels certified review
Marybeth Families - 09/04/2018
« Satisfied »

The hotel’s best feature is its staff; we found them to be consistently friendly and helpful. The hotel was also clean. The breakfast buffet was generous and tasty. Bathrooms need updating: toilet was difficult to flush on one go and, no matter how careful we were, shower door dripped all over floor. This, combined with the weak ventilation fan, made the bathroom wet and uncomfortable after the first person used it. We appreciated the free WiFi, but there were many times it was slow or wouldn’t work right away.

AccorHotels certified review
Gareth C. Couples - 08/04/2018
« Worst Accor Hotel I’ve ever stayed in »

I was poisoned by a raw sausage served at breakfast. Aside from this the room was not clean enough with several serious safety issues and the duty manager was useless.

AccorHotels certified review
Sean Business - 05/04/2018
« Excellent »

I have never had a bad stay. I have been staying 2 nights every week for the past 6 weeks and cannot fault your staff they are very helpful and also very pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sean C., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

AccorHotels certified review
John Couples - 05/04/2018
« Comfortable stay. Very good staff. »

We've stayed in this hotel many times over the years. Last time I mentioned that the hotel was getting very tired and worn, so we we pleased to see that the restaurant and public areas have been refurbished and are now much better. Our room was also much better than last time. The food at dinner was fairly good, but there is still a need to improve the quality. The buffet breakfast is very good. One of the major strengths of this hotel has always been the friendly and helpful staff, and this continues to be the case.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John H., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

AccorHotels certified review
Angela Couples - 05/04/2018
« Nice few days »

Hotel clean and tidy. Staff very helpful. Bedroom was a nice size. Beds were a bit hard for my personal liking. Bathroom had good facilities bath and an amazing powerful shower. There seems to.be a lack of information on the lesure facilities. The evening meal was amazing. Well done to the kitchen team best meal I had for a while. Excellent. With good gluten free options. I found the bar and lounge area rather cold with air conditioning fan's . All so the chairs rather low for my comfort. The over all the area looked nice and well presented. Breakfast I was a little disappointed as there were no gluten free sausage's. In this day and age it's easy and neatly as cheap to buy gluten free sausage's to use across the board. Breakfast on the whole had a nice choice available on self service but a's with all these style breakfasts the food could have been hotter. Overall had a nice time . Lovely staff. Easy location if you have your own transport for exploring the gower coast. Would visit again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela C., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

AccorHotels certified review
Anonymous Business - 03/04/2018
« Enjoyable »

Friendly staff throughout the hotel Clean and comfortable room Food was lovely (dined for breakfast and an evening meal)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan O., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

AccorHotels certified review
David L. Business - 03/04/2018
« Quick, easy, comfy »

Quiet and comfy room, food was decent and all that was required for a business trip. Resurtant was unusally busy and the waiting times were a little longer than expected but that was the only down side.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David L., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

AccorHotels certified review
Bipin Business - 03/04/2018
« delightful »

as always, a very good weekend and good facilities. Will most certainly book again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bipin P., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

AccorHotels certified review
Anonymous Families - 03/04/2018
« Just ok »

Can’t not fault the staff, as for the room it’s very dated and smelled , Almost broke the toilet handle to get it to flush, the socket beside the dresser was not usable , there are tea stains behind the dresser, apart from that it was ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon M., Thank you for taking the time to tell us about your experience at the Mercure Swansea Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you for your kind words about our staff. Your comments will serve as an encouragement for them to continue their hard work. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Harding-Jones General Manager

AccorHotels certified review
Margaret Friends - 02/04/2018
« Very helpful staff nice hotel »

Brekfast was good hotel clean nice staff Dinner was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Irene R., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

AccorHotels certified review
David L. Business - 02/04/2018
« Problem free, hotel enhanced by staff can do approach. »

Clean, warm and freindly

Our hotel has responded to the review
Our hotel has responded to the review

Dear David l., We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 65.00 GBP Non member rate
From 61.75 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 3.8 km ibis Swansea
ibis Swansea Hotel
From
From 47.00 GBP Non member rate
From 44.65 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in SWANSEA
See rates