Mercure Newbury Elcot Park Hotel 4 stars

TripAdvisor rating 3.5/5 1,054 reviews
Mercure Newbury Elcot Park Hotel
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Hotel extras

  • Nine meeting rooms which can accommodate 140 guests

  • The hotel is an eighteenth-century Georgian Manor House

  • 16 acres of landscaped gardens and woodlands

  • The Orangery Restaurant serves Great British favourites

  • Leisure facilities including gym and more

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Outdoor tennis court
  • Croquet
Business services
  • 11 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Newbury Elcot Park Hotel

Elcot near Newbury
RG20 8NJ
newbury
united kingdom

Tel: +4401488853306

Fax: (+44)148/8658288

Contact email

Check-in from 14h00

Check out up to 12h00

  • ELCOT PARK :   ELCOT PARK

  • By plane

    LONDON HEATHROW At 82.07km / 51 miles

  • By train

    HUNGERORD At 7.24km / 4.5 miles

GPS :51.420828, -1.428813

Our accommodations

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. Some rooms in the eighteenth-century mansion have original features, or perhaps you'd prefer to stay in the seclusion of the hotel's renovated stable block. In privilege and sup erior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Some of our superior rooms have a sofa to sink into, or a balcony where you can enjoy your view over the hotel garden or surrounding fields

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic family room for 2 adults and 2 children

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Superior room with 1 four poster bed1 four poster bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Our restaurants and bars

THE ORANGERY

Type of cuisine: International

Soak up the atmosphere in our elegant restaurant enjoying views over the grounds. Choose from a diverse collection of mouth watering dishes prepared using fresh ingredients grown in the hotels own herb garden.

Dinner

19:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE ORANGERY

Photo non contractuelle / Strictly non binding

The Orangery Bar provides friendly surroundings in which to enjoy an after dinner drink or a speciality coffee as you relax after your meal and continue to enjoy the tranquil atmosphere of the Elcot Park hotel.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 174

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Mercure Newbury Elcot Park Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

1,939 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,054 reviews

2 Day Meeting

Customer review rating 4.0/5

Mark Business - 14/10/2019 AccorHotels review

Management meeting over 2 days and dinner in the restaurant as a team.

Dear Mark W., We very much appreciate your comments regarding your stay at the Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deon Marc FOH Manager

extremely comfortable room, service and food excellent

Customer review rating 4.0/5

Chris B. Families - 10/10/2019 AccorHotels review

Always a pleasure to stay at this hotel, staff excellent

Dear David B., We very much appreciate your comments regarding your stay at the Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deon Marc FOH Manager

OK but not many staff about

Customer review rating 4.0/5

P.a. Families - 07/10/2019 AccorHotels review

Room was fine, quick check in, but difficult to get info about where we could take our dog. Happy that he didn't go in to the restaurant, but we were told vaguely "he can go over there" with a gesture we didn't understand. Nice hotel but not enough info forthcoming.

Dear Patricia A., We very much appreciate your comments regarding your stay at the Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deon Marc FOH Manager

Noisy, non existing front desk, rubbish food

Customer review rating 4.0/5

Step Couples - 06/10/2019 AccorHotels review

At midnight around 11-12pm, our room was like above a disco with very loud party music. We called the front desk for 15 min but no one answered at all. The shower was boiling hot, with no option to turn down. We couldnt even take a shower and no one can come to help. The food is terrible. Like to a level of rubbish. That cod is tasteless like rubber. Absolutely terrible hotel. Youth hotel does hospitality better than you guys.

Restful visit , comfortable room, could do with more room checks and general managerment

Customer review rating 4.0/5

Walter J. M. Couples - 04/10/2019 AccorHotels review

As regular visitors we see a gradual improvement overall . The housekeeping could do with more stringent overseeing and staff should always be available at reception. You have a very friendly and helpful staff and a spectacular terrace , which does need some decent furniture etc. The catering could do with some professional oversight. A most enjoyable stay

Welcome warm and friendly, excellent.

Customer review rating 4.0/5

June T. Families - 03/10/2019 AccorHotels review

We had a family reunion for 30 of us. Your advents manager and hotel staff were all efficient and very helpful and friendly. They made our event very special and we were all able to enjoy our time together. Thank you.

Customer review rating 4.0/5

N P. Friends - 01/10/2019 AccorHotels review

The hotel was comfortable but a little but tired, could do with a facelift.

Mrs

Customer review rating 4.0/5

Anonymous Friends - 01/10/2019 AccorHotels review

My stay was not as expected due to a function in the hotel. The public areas were taken up with wedding guests and the dining room out of action. Music from the function could be heard in the conservatory dining room.

Norman W.

Customer review rating 4.0/5

Mr N. W. Solo - 29/09/2019 AccorHotels review

Even with such a rainy couple of days the staff were friendly and happy

Dear Norman W., We very much appreciate your comments regarding your stay at the Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Enjoyable experience

Customer review rating 4.0/5

Patrick R. Business - 29/09/2019 AccorHotels review

Warm welcome, good attention from the employees, clean, relaxing although somewhat remote from Newbury.

Dear Patrick R., We very much appreciate your comments regarding your stay at the Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Frayed around the edges but charming

Customer review rating 4.0/5

J C. Friends - 29/09/2019 AccorHotels review

The room we were allocated was overlooking some noisy external units, we asked to be moved as we like to sleep with the windows open, and the next room was much nicer

Dear Jane C., We very much appreciate your comments regarding your stay at the Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Overnight stay

Customer review rating 4.0/5

Suzanne Couples - 28/09/2019 AccorHotels review

Lovely from the outside but some parts of the hotel are looking very tired

Dear Suzy S., Thank you for taking the time to tell us about your experience at the Mercure Newbury Elcot Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Mrs

Customer review rating 4.0/5

Mrs S. M. Friends - 27/09/2019 AccorHotels review

Whilst we booked a disabled room, we were given a room with a bath and so my husband had to wash in the hand basin. The beds were very comfortable but the room was a little dated and in need of a refurbishment.

Dear Chris m., We very much appreciate your comments regarding your stay at the Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

First Mecure hotel stay

Customer review rating 4.0/5

Lee Families - 24/09/2019 AccorHotels review

We had a comfortable stay. The room felt a little basic, and a little worn, but okay. The staff were pleasant. Hotel chairs could do with a little spruce up as many were stained, but grounds were lovely. Breakfast was great.

Dear Lee F., We very much appreciate your comments regarding your stay at the Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

very restfull stay during a tough week of work

Customer review rating 4.0/5

T R. Business - 24/09/2019 AccorHotels review

I love the elcott Newbury. Friendly staff. All are very helpful. Rooms are comfortable. Corey and Peter at the Bar and restaurant are the best. Back again next week.

Dear Tomas R., We very much appreciate your comments regarding your stay at the Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great hotel but needs better staff and management

Customer review rating 4.0/5

M. R. Couples - 23/09/2019 AccorHotels review

Hotel was beautiful, lovely grounds, ornate features, food was excellent. Staff were laclustre, unkempt, not keen to make your stay special, they performed a task and that was it. Glasses, litter and ashtrays all around with staff walking by ignoring it. Staff went missing at breakfast, no butter, no yoghurt had to walk the ground floor of the hotel to find someone. Breakfast waiter looked like he had literally rolled out of bed. Broken outside furniture. Had to find staff to serve at the bar 4 times. All in all a great stay beacuse of the hotel not the staff, never saw anyone in authority and only knew that the staff in leggings and t shirts were staff beacuse they were serving. Could have been a much better stay if the staff only wanted you there!

Dear R. M., We very much appreciate your comments regarding your stay at the Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.0/5

Mrs B. V. Families - 23/09/2019 AccorHotels review

Very enjoyable, room excellent

Dear Beryl V., We very much appreciate your comments regarding your stay at the Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent Service

Customer review rating 4.0/5

Matt O. Business - 20/09/2019 AccorHotels review

I have stopped at Elcot Park several times and each time is as good as the previous. The level of service provided by the staff is superb. When ever I am in the area it is always the first place i will look to book.

Dear Matthew O., We very much appreciate your comments regarding your stay at the Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A lovely spot

Customer review rating 4.0/5

A R. Couples - 17/09/2019 AccorHotels review

Comfortable & good sized room. The view from the dining room was exceptional & the food was good too. Staff friendly and helpful.

Dear A R., We very much appreciate your comments regarding your stay at the Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

The room was very tired, they kept running out of food at breakfast and when we complained about elements of our room we were told someone would look into it and nothing happened.

Customer review rating 4.0/5

Anonymous Couples - 16/09/2019 AccorHotels review

Really dissappointed with our room. It was tired, smelled and was cold. the entrance way wasn't clean and there were no eggs, mushrooms or beans at breakfast.

Dear Katherine S., Thank you for taking the time to tell us about your experience at the Mercure Newbury Elcot Park Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept the full compensation of your stay in the form of a credit refund of €____, which will be issued to your account within the next xx days. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely,
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