Mercure Newbury Elcot Park Hotel 4 stars

TripAdvisor rating 3.5/5 1,028 reviews
Mercure Newbury Elcot Park Hotel
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Hotel extras

  • Nine meeting rooms which can accommodate 140 guests

  • The hotel is an eighteenth-century Georgian Manor House

  • 16 acres of landscaped gardens and woodlands

  • The Orangery Restaurant serves Great British favourites

  • Leisure facilities including gym and more

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Outdoor tennis court
  • Croquet
Business services
  • 11 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Newbury Elcot Park Hotel

Elcot near Newbury
RG20 8NJ
newbury
united kingdom

Tel: +4401488853306

Fax: (+44)148/8658288

Contact email

Check-in from 14h00

Check out up to 12h00

  • ELCOT PARK :   ELCOT PARK

  • By plane

    LONDON HEATHROW At 82.07km / 51 miles

  • By train

    HUNGERORD At 6.44km / 4 miles

GPS :51.420828, -1.428813

Our restaurants and bars

THE ORANGERY

Type of cuisine: International

Soak up the atmosphere in our elegant restaurant enjoying views over the grounds. Choose from a diverse collection of mouth watering dishes prepared using fresh ingredients grown in the hotels own herb garden.

Dinner

19:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE ORANGERY

Photo non contractuelle / Strictly non binding

The Orangery Bar provides friendly surroundings in which to enjoy an after dinner drink or a speciality coffee as you relax after your meal and continue to enjoy the tranquil atmosphere of the Elcot Park hotel.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 174 m²

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Mercure Newbury Elcot Park Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

1,842 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,028 reviews

Rooms need attention

Customer review rating 4.0/5

Wedding G. Families - 09/07/2019 AccorHotels certified review

The wedding we attended was a special family celebration, the public areas are lovely, however the service at the bar was appalling and extremely slow. During the wedding breakfast the desert course took 40 minutes to arrive with no explanation. This delayed the wedding speeches and spoiled our enjoyment. Our two rooms in the new wing were tired, the furnishings not up to standard and the carpets threadbare. The bathroom had peeling paint and bad drainage.

Pleasant wedding weekend

Customer review rating 4.0/5

Dawn Couples - 08/07/2019 AccorHotels certified review

Room was a good size but feels dated and in need of a make over. Flaking paint. Impractical shower. No air con. Rotting windows. Bed comfortable. Bar staff could be officious. Food was fine. Ran out of pink gin. Enjoyed the wedding though. Lovely grounds. Inadequate equipment in gym.

Excellent service and staff very friendly

Customer review rating 4.0/5

Caron Families - 08/07/2019 AccorHotels certified review

The room was very clean and comfortable. The staff very friendly, food was excellent. If I only have one criticism it was the breakfast, I am vegetarian when I eventually got someone to deal with the situation I had to wait for them to cook vegetarian sausages, then I had to pick rest of food from breakfast bar. The tongs could of been used to pick any food item with (I saw this being done) . Like I have said the rest of my stay was excellent. I would stay again x

brilliant setting for hotel but overpriced

Customer review rating 4.0/5

Anonymous Families - 08/07/2019 AccorHotels certified review

In our bedroom only a fan definitely needs air conditioning. Bedroom décor needs an update Excellent stay for a wedding in a fantastic setting

A little noisy due to a wedding of which we were not part

Customer review rating 4.0/5

Clayton Friends - 07/07/2019 AccorHotels certified review

This was a celebration for our brother-in-law. the room for the meal was excellent , and the food was good. We stayed in room 35 which was over the conservatory and there was a wedding party taking place which made the room very noisy. When we settled our bill the receptionist was very understanding & reduced the bill Elcott Park is in a beautiful setting certainly worth a visit

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Deon Marc FOH Manager

Visit was ok

Customer review rating 4.0/5

R Couples - 03/07/2019 AccorHotels certified review

I would have rated higher but I had paid for early check in and when we got to the room we found that the housekeeping team hadn't reached it yet. We were given another room by reception and vouchers for a complimentary drink, but it was still annoying to have to go through that rigmarole.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Deon Marc FOH Manager

An enjoyable one night stay in a lovely location.

Customer review rating 4.0/5

Steve H. Couples - 03/07/2019 AccorHotels certified review

All staff were extremely pleasant and we were made to feel vet welcome. Our room was good. Breakfast was great. Just a shame we did not book for two nights!

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Deon Marc FOH Manager

Reasonably priced room with fair amenities

Customer review rating 4.0/5

Polydactil66 Families - 03/07/2019 AccorHotels certified review

We had a Privilege Room with a very nice terrace with furniture. All was excellent bathroom good and great size toiletries supplied. Unfortunately room is not airconditioned, neither are the public rooms, and it was the hottest day of the year. Evening meals were great but breakfast on the second day was far from satisfactory. Definitely not enough staff and the food and crockery kept running out. Really unsatisfactory.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Deon Marc FOH Manager
Customer review rating 4.0/5

Peter Couples - 02/07/2019 AccorHotels certified review

Reception was very helpful, room clean and tidy, breakfast was a a bit chaotic.

Dear Peter T., We very much appreciate your comments regarding your stay at the Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A great overnight stay

TripAdvisor rating 3.5/5

Talboteer Couples - 02/07/2019 TripAdvisor review

We arrived for an overnight stay to break our journey, and were very happy with the staff who greeted us Check-in was easy and friendly, our room had a fan to help us keep cool on the hottest night of the year Dinner was good with a range of foods to suit all, and breakfast next morning was just as good as expected.

We very much appreciate your comments regarding your stay at the Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

A normal weekly trip

Customer review rating 4.0/5

Mark Business - 26/06/2019 AccorHotels certified review

OK, ended up in a standard room for the first time since becoming gold status on your loyalty program and the hotel was completely empty so after giing you my dining business on night 1 i decided to eat out for the 2 nights following.

Dear Mark W., Thank you for taking the time to tell us about your experience at the Mercure Newbury Elcot Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Deon Marc FOH Manager

Weddings overtook the whole hotel!!!

Customer review rating 4.0/5

Kay T. Couples - 25/06/2019 AccorHotels certified review

The hotel was lovely, the staff were excellent. We stayed on a Friday and a Saturday night, weddings both days and a party as well on the Saturday night. The weddings we not segregated and took over the while hotel there was nowhere for residents who were not with the wedding party to go we ended up sitting in reception in the evening. We couldn't get served at the bar as it was full of wedding people. The breakfast was excellent, the room was lovely and clean and the bed very comfortable, we ate in the restaurant on the first night which was good. The receptionist was very helpful in printing off sights in the area for us. We were given an upgrade as soon as we arrived which I'm sure was due to the weddings and we were away from the noise. I understand that the weddings are a large part financially for the hotel but you need to make somewhere available for other guests it was very uncomfortable. I wouldn't recommend staying here during the wedding season because of this which is a shame as it's a lovely hotel with staff that a credit to you.

Customer review rating 4.0/5

Anonymous Couples - 25/06/2019 AccorHotels certified review

The surroundings were pleasant and we enjoyed the breakfast. The bar we had been provided with as part of the Aldbourne Band function did not take cards, only cash (!!) with no warning of this, and a limited choice of drinks with no draft beer. We were therefore forced to use the upstairs bar, which seemed to be rather chaotic, with long queues most of the evening while the bar staff were trying to work out how to use the till.

Dear Kathryn E., Thank you for taking the time to tell us about your experience at the Mercure Newbury Elcot Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Deon Marc FOH Manager

Disability room not fit for purpose

Customer review rating 4.0/5

Elizabeth M. Couples - 24/06/2019 AccorHotels certified review

The wedding we attended was excellent, Wedding service very moving, catering - delicious. Staff care very good. Unfortunately the room 41 we were allocated as a disability room had two big faults which caused two falls. The beds were too high and the beds were on wheels. Getting on to a bed that moves backwards as you attempt to get on it resulted in two falls. The service I experienced when I pulled the orange cord was swift and effective, thank you to the staff involved. As we were only there one night the absence of an accessible shower was not an issue but anyone staying more than one night would have felt let down . At present your Accessible room needs altering before it is truly accessible.

Dear Elisabeth M., Thank you for taking the time to tell us about your experience at the Mercure Newbury Elcot Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Deon Marc FOH Manager

Mr

Customer review rating 4.0/5

Anonymous Friends - 22/06/2019 AccorHotels certified review

Wedding party with kids

Another great stay!

Customer review rating 4.0/5

Maureen Couples - 19/06/2019 AccorHotels certified review

As usual we had another great stay, great welcome at reception, friendly chat at the bar and smashing meal .

Dear Maureen L., We very much appreciate your comments regarding your stay at the Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deon Marc FOH Manager

Very nice

Customer review rating 4.0/5

Claire Friends - 19/06/2019 AccorHotels certified review

We were wedding guests and booked a room to stay. The room was very nice, clean and spacious. Only thing to criticise was a ripple in the carpet that was quite long and that hotel guests not wedding guests weren’t kept away from the reception rooms. The mattress was also very hard which caused my hips and my husbands hips to hurt, but then we do have quite a soft mattress at home. Little things really. But overall the venue was very nice, the staff were extremely helpful and polite. The food served at the wedding was nice as well.

Dear Claire W., We very much appreciate your comments regarding your stay at the Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deon Marc FOH Manager

Comfortable and pleasant

Customer review rating 4.0/5

Clive R. Couples - 19/06/2019 AccorHotels certified review

It was by no means an outstanding stay but I couldn't fault much and I thought it was good value for money

Dear Clive R., We very much appreciate your comments regarding your stay at the Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deon Marc FOH Manager
Customer review rating 4.0/5

Susan C. Families - 18/06/2019 AccorHotels certified review

Was my sons wedding and it was absolutely perfect. The venue, the food the staff, the whole day.

Dear Susan c., We very much appreciate your comments regarding your stay at the Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deon Marc FOH Manager

Average

Customer review rating 4.0/5

Dan Couples - 18/06/2019 AccorHotels certified review

The bed was comfy, but room service was not good. Pizza was on the menu 24/7 but was denied food as "the oven wasn't on and would take too long to heat up".

Dear Daniel L., Thank you for taking the time to tell us about your experience at the Mercure Newbury Elcot Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Deon Marc FOH Manager
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