Hotel - Mercure Newbury Elcot Park Hotel
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Mercure Hotel

Mercure Newbury Elcot Park Hotel

Elcot near Newbury 
RG20 8NJ  NEWBURY
UNITED KINGDOM

780 reviews
TripAdvisor Rating Based on 780 reviews
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Check-in from 14h00
Check out up to 12h00
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Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 15  GBP
  • Fitness centre
  • Outdoor tennis court

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Fitness centre
  • Outdoor tennis court
  • Croquet

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. Some rooms in the eighteenth-century mansion have original features, or perhaps you'd prefer to stay in the seclusion of the hotel's renovated stable block. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Some of our superior rooms have a sofa to sink into, or a balcony where you can enjoy your view over the hotel garden or surrounding fields

  • 73 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Crib on request
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 813 reviews

Our guest reviews for Mercure Newbury Elcot Park Hotel

100% certified reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 780 reviews
Certificate of excellence 2016
AccorHotels certified review
K J. Couples - 12/07/2017
« Second visit this year, one or two niggles this time. »

We returned after an excellent first time experience, with no problems at all on our first visit. On our latest visit we found a few problems with the restaurant. There were no muesli or granola options at breakfast on either morning, no apologises offered. On our second dinner, we had to wait a long time after clearance of starters. Eventually we were asked if we wanted anything else, although we had already ordered our main course at the commencement of the meal. Then a long period elapsed until it arrived. All in all we found that this spoiled our dining experience, eventually finishing our meal much later than we intended.

AccorHotels certified review
Steve T. Friends - 10/07/2017

Very good, nice venue for a wedding, marred only by a mix on rates where I should have been charged £80 agreed rate but was in fact charged £152 but I believe the bride and groom was sorting out the misunderstanding.

AccorHotels certified review
G D. Couples - 10/07/2017
« Great grounds and main building, room tired- no processco and almost charged someone else's bar bill! »

Great first impression of main building and bar area. We were meant to receive prosseco on arrival but didn't unfortunately. Room was clean (except for stained mattress protector I noticed after stripping bed on departure) but decor was dated and tired looking- went to use iron in the morning but plastic was smashed exposing wires so looked unsafe to use so reported to reception. Breakfast was lovely so too was the view from the conservatory. When checking out we were almost charged another rooms bar bill!! After insisting it wasn't ours, the receptionist checked and wrong room number was noted down. Overal has the potential to be perfect getaway, shame little details let the hotel down.

AccorHotels certified review
Laurac Families - 10/07/2017

Very diss organised, lack of staff

AccorHotels certified review
Anonymous Couples - 10/07/2017

Clean rooms and nice area, however, upon checking out the lady didn't seem to have much time for us, just taking the room key cards off and saying "that's fine".

AccorHotels certified review
Seaangling Couples - 09/07/2017
« Nice hotel in wonderful location let down by restaurant »

This was the third time we have stayed at Elcot. Check in was very easy. The allocated room was of a good size with a huge comfortable bed and a bright, clean bathroom. An issue with a non-working fan was immediately resolved. We noted that the external patio area was a lot cleaner than a previous visit when a very large amount of discarded cigarette butts had been very apparent. The visit to the restaurant in the evening left a lot to be desired. My wife and I chose to only order a main and dessert. The main appeared almost an hour after ordering! We could not quite understand where the problem lay, the waiter was bringing food out as fast as he could but service from the kitchen seemed very slow. This resulted in us eating out the next evening rather than risk another long wait. Breakfast, well where do I start? The selection was very poor compared to previous stays at this and other Mercure hotels. There was no cold meat or cheese and the only pastries offered were croissants.We were breakfast inclusive but to pay £16, no way! Holiday Inn charge £13 and you can order freshly cooked eggs, kippers etc. Elcot should appreciate that not all their clients are business people and to only offer breakfast until 0930 midweek is unusual. This was compounded by staff starting to clear the buffet at 0929! It was as though we were in the way.

AccorHotels certified review
Ian W. Business - 09/07/2017
« Un professional »

Room ridiculously hot, no air con, only a very small window that could be opened. Room was double booked meaning someone else just walked into room at night. No explanation of why it happened.

AccorHotels certified review
Adam Couples - 09/07/2017
« Disappointed  »

Was really disappointed when staying and still don't understand how they have achieved some of their ratings and awards. Would say the only good part is the surroundings!

AccorHotels certified review
Sally F. Families - 09/07/2017

It is a beautiful place, key was a problem as kept stopped working over the course of the stay I had to have it reset 5 times & breakfast ran out quite a few times and had to wait for awhile for more to come out

AccorHotels certified review
George Business - 08/07/2017
« Poor »

Food portion sizes was stupid not enough of it Wifi in my room didn't work asked lady at reception to get it sorted nothing happened Went through atleast 10 key cards as they never worked

AccorHotels certified review
Mark Business - 08/07/2017
« Relaxing »

Quiet setting and pleasant staff.

AccorHotels certified review
Anonymous Couples - 08/07/2017
« Dreadful »

Had booked a two night dinner bed and breakfast. On arrival we were impressed. We booked dinner for 7pm but whilst we were in our room received a call asking if we could come down at 6.45 as there was a party of 10 due at 7pm. We sat down at 6.45pm and we did not want a starter so ordered our main course...we waited over an hour whilst the party of 10 were receiving their starters. When the food arrived we were not very impressed. We order one ice cream and a sticky toffee pudding and waited a long time again. We left the restaurant at around 9.20pm. We made a complaint and spoke to a staff member who took notes and said he would let the day manager aware. Then during the night we were woken by a knocking sound and never went back to sleep. We could not locate the problem. Breakfast wasn't much better. Help yourself including the coffee machine which is fine but us and other guests could not understand how to work it. No instructions and no staff assistance. We spoke with the Duty Manager next morning and was apologetic and said we could move rooms. I did mention that I believe we were above the kitchen and this was confirmed. My wife and I decided that we did not want to stay another night and left. The Duty Manager did refund our second night which I did not ask for but accepted. The property and grounds are beautiful but unfortunately the organisation especially in the kitchen needs improving drastically.

AccorHotels certified review
Brett A. Solo - 08/07/2017
« My stay was 'average' »

Some aspects were good, but some were not.

AccorHotels certified review
Peter Families - 08/07/2017
« Relaxed »

Nice Crew super aera good food great Park

AccorHotels certified review
Eve Couples - 07/07/2017
« Relaxing and quiet »

It was a relaxing short stay.

AccorHotels certified review
Belinda K. Couples - 06/07/2017

Pleasurable

AccorHotels certified review
Kim B. Couples - 05/07/2017
« Lovely staff and good food »

Overall great, some very special staff such as Jess and Elena. Food range diverse and good quality. Room 29 was nice but in need of a slight update

AccorHotels certified review
Susie W. Couples - 04/07/2017
« Enjoyable and relaxing weekend  »

We came to celebrate my oldest friend's Golden Wedding. Lovely dinner in a private room and then the following day a fabulous tea party! All the staff were very friendly and the service great. The room was ok, the bed very comfortable but the little touches could be improved. Bottles of water in the room, hot chocolate sachets as well as the tea and coffe would be great, also a little packet of biscuits. I know these are minor details but would be lovely. Loo paper really poor. In the lounge the carpet does need renewing, especially near the large function room. The setting is beautiful. We ate out on the terrace in the evening on Sunday overlooking the gorgeous view, fabulous.

AccorHotels certified review
Flo Couples - 04/07/2017
« Flo »

I cannot fault the food and the service we received during our stay however we both agreed that the carpets and decor both in the room ,the main reception area and restaurant needed updating.

AccorHotels certified review
Anonymous Business - 03/07/2017
« OK »

Hotel room was quite dated and in need of decoration. Staff friendly, but reception desk was unoccupied on arrival and had to wait to check in.

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