Mercure Chester Abbots Well Hotel 4 stars

TripAdvisor rating 3.5/5 1,900 reviews
Mercure Chester Abbots Well Hotel
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Hotel extras

  • Located just two miles outside the city centre

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Discounted tickets available for Chester Zoo

  • Wedding facilities capable of accommodating 200 guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road
Christleton
CH3 5QL
chester
united kingdom

Tel: +4401244250012

Fax: (+44)1244/333437

Contact email

Check-in from 14h00

Check out up to 12h00

  • CHESTER :   CHESTER

  • By plane

    LIVERPOOL J LENNON At 40.23km / 25 miles

  • By train

    CHESTER At 3.38km / 2.1 miles

GPS :53.185516, -2.848045

Our accommodations

All bedrooms feature an HD LED TV and complimentary high speed WiFi. Most rooms offer views of the hotel courtyard and there is a choice of interconnecting rooms for families.In privilege and superior rooms you'll enjoy a Nespresso coffee machine, ne wspaper, robe and slippers.

Compact room with one double bed

  • Max. number of persons: x2
  • Area: From 13
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • TV room service ordering(...)

Classic room with 1 double bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • TV room service ordering(...)

Classic room with 2 single beds

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • TV room service ordering(...)

Classic family room for 2 adults and 1 child

  • Max. number of persons: x3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • TV room service ordering(...)

Classic family room for 2 adults and 2 children

  • Max. number of persons: x4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • TV room service ordering(...)

Privilege room with 1 double bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • TV room service ordering(...)

Classic adapted room with 1 double bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • TV room service ordering(...)

Superior suite with 1 double bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • TV room service ordering(...)

Our restaurants and bars

THE BRASSERIE

Type of cuisine: Brasserie

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BAR

Photo non contractuelle / Strictly non binding

The Club bar offers a range of wines, beers, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available in the bar allowing you to continue relaxing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 122 m²

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 90 people

Find out more
Mercure Chester Abbots Well Hotel Meeting Room

Our guest reviews for
Mercure Chester Abbots Well Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.9/5

4,615 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,900 reviews

One night in Chester

Customer review rating 3.9/5

Kevin Business - 19/05/2019 AccorHotels certified review

Use this hotel many times, comfortable, quite, good ambience. Brasserie serves good mixture of food

Dear Kevin H., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louis F. Mourao General Manager

It was very nice

Customer review rating 3.9/5

V G. Couples - 19/05/2019 AccorHotels certified review

Over all very good nothing to complain about, bed good food good close to Chester town center. The spr all needs an up date I think but all good

Dear Verena g., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louis F. Mourao General Manager

A nice stay

Customer review rating 3.9/5

Phi A. Families - 18/05/2019 AccorHotels certified review

A good stay good book in room was ok great breakfast staff where great.

Dear Philip A., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louis F. Mourao General Manager

A nice break to explore Chester.

Customer review rating 3.9/5

Jackie W. Couples - 18/05/2019 AccorHotels certified review

The staff were nice but we thought the breakfast/dining room ceiling low which made the room oppressive. We were very sad to see the garden was not maintained: grass not mown & full of weeds and no Spring flowers. A little attention could have made a big difference! Also in the bar, the house wine on the wine list was not the same as served. A small point but as a hotel you need to focus in the detail.

Dear Jac W., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sincerely sorry for the issues encountered within our garden, unfortunately due to weather we were unable to have it serviced. Something which we took care of since your last visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louis F. Mourao General Manager

Good

Customer review rating 3.9/5

Scott G. Business - 18/05/2019 AccorHotels certified review

It was fine. Sadly there was no early check in possibility without additional charge and also the health suite was closed with maintenance issue so I was not able to use the facilities.

Dear Scott G., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please do accept my apologies for the leisure facilities not being available. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louis F. Mourao General Manager

Chester races stay

Customer review rating 3.9/5

Chester R. Couples - 18/05/2019 AccorHotels certified review

Hotel was clean and close to the train station and racecourse. Bit dated in some places, staff all friendly and helpful, breakfast was included but good wasn't great could have gotten a much better breakfast in city centre, certainly wouldn't have paid £11 for it

Dear guest... I very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive and constructive feedback and I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Louis F. Mourao General Manager

Ms

Customer review rating 3.9/5

Natalie B. Business - 17/05/2019 AccorHotels certified review

It was absolutely lovely ! :-)

Dear Natalie B., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louis F. Mourao General Manager

clean, friendly,easy to access the city centre with beautiful surroundings.we

Customer review rating 3.9/5

Kenneth H. Couples - 16/05/2019 AccorHotels certified review

we stayed the one night could not of asked for anything more,right from reception to cleaners they made us feel very welcome.

Dear Kenneth h., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louis F. Mourao General Manager

EXCELLENT

Customer review rating 3.9/5

Wendy Couples - 16/05/2019 AccorHotels certified review

Love this hotel. Lovely rooms, pleasant staff, easy access all round for a wheelchair user and the best breakfast ever (it's always hot which is rare these days). We will be returning later on in the year.

Dear Wendy A., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louis F. Mourao General Manager
Customer review rating 3.9/5

Anonymous Couples - 15/05/2019 AccorHotels certified review

Great place to stay easy travel to town centre, good service will always stay here when I come to Chester.

Dear Delores L., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louis F. Mourao General Manager

A rather poor experience

Customer review rating 3.9/5

Mary H. Business - 15/05/2019 AccorHotels certified review

This hotel is in dire need of upgrading and refurbishment. Staff in general seemed uninterested and unhelpful with the exception of the young man attending the bar and the receptionist who. checked me out.

Dear Mary H., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Louis F. Mourao General Manager

Great location and friendly helpful staff

Customer review rating 3.9/5

Belinda O. Couples - 15/05/2019 AccorHotels certified review

On arrival we were greeted by a very friendly person that explained everything in detail. Our room was very nice and we were surprised that our bed was so comfortable. We liked it so much we decided to stay for two nights

Dear Belinda O., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louis F. Mourao General Manager

Had a lovely time but left with horrible back pain

Customer review rating 3.9/5

Anonymous Couples - 14/05/2019 AccorHotels certified review

Lovely place and friendly staff apart from 1 person covering on the Sunday at the pool desk. Pool and facilities were great food was delicious but the bed was horrendous had to take 3 days off work because of the pain not good when self employed

Dear Andrew P., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sincerely sorry to hear about you back pain, all our beds are less than 6 months old and it is disappointing for us to hear that you did not enjoy your sleep. I hope that you are feeling better. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louis F. Mourao General Manager
Customer review rating 3.9/5

Anonymous Couples - 14/05/2019 AccorHotels certified review

Loads of noise, no sleep, bar shocking service poor. Won’t stay again

Dear Jennifer W., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Louis F. Mourao General Manager

hotel was falling to bits.

Customer review rating 3.9/5

Peter B. Families - 14/05/2019 AccorHotels certified review

the swimming pool had wallpaper falling of ,the man on the desk ,whanted money for the towels and was closed on the Saturday for repairs

Dear Peter B., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Louis F. Mourao General Manager

Staff were friendly

Customer review rating 3.9/5

Mr S. J. Friends - 14/05/2019 AccorHotels certified review

Bathroom was a alittle tired, breakfast was excellent except they did not deliver what i ordered. Reception staff though did deduct cost of tray charge to the room. Overall i would stay again.

Dear Simon j., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louis F. Mourao General Manager

Okay for short break

Customer review rating 3.9/5

Anonymous Couples - 14/05/2019 AccorHotels certified review

Staff helpful, room okay but no where to store anything.

Dear Lorna B., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louis F. Mourao General Manager

Pleasant but just needed those finishing touches

Customer review rating 3.9/5

Louise G. Couples - 14/05/2019 AccorHotels certified review

The hotel was pleasant and staff were very polite. The restaurant could do with slightly more choices on the menu. The issue we had was the noise from the room next to us and the room above, we had to go to reception at 12.30am to report them.

Dear Louise G., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sincerely sorry for the noise issue you encountered during your stay, I hope that our night team was able to resolve the issue. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louis F. Mourao General Manager

Highly Recommended

Customer review rating 3.9/5

Greg/elaine Couples - 14/05/2019 AccorHotels certified review

Excellent service. All staff friendly and helpful.

Dear Gregory B., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louis F. Mourao General Manager

Pleasant stay in a comfort environment; quite location not too far from the city centre

Customer review rating 3.9/5

Anonymous Business - 13/05/2019 AccorHotels certified review

The staff were efficient and friendly; the room was quite, clean and comfortable. I very much enjoyed my stay at the hotel!

Dear Sanjiv S., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louis F. Mourao General Manager
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