Hotel - Mercure London Watford Hotel
Mercure Hotel Mercure Hotel

Mercure London Watford Hotel

3.0/5 1,124 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 15  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 15 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Our rooms

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 218 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Phone with 2 handsets in room
    • Pay per view channel(s)
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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3.6/5 AccorHotels Rating 1,914 reviews

Our guest reviews for Mercure London Watford Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.0/5 TripAdvisor Rating 1,124 reviews
Couples - 17/07/2018 TripAdvisor review
« Stop over »

Found this hotel very convenient as a stopover location. Had a Privelege room that was very clean and well stocked. Only criticism was a lack of air conditioning in the room with it a little to noisy outside to have a window open.

Anonymous Business - 12/07/2018 AccorHotels certified review

The desk in my room was broken and the room was incredibly hot with no central air

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elle, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pankaj

Stuart B. Couples - 11/07/2018 AccorHotels certified review
« The Hotel was satisfactory apart form the lack of air conditioning in the room. »

The room was basic but clean, bed comfortable, breakfast good and staff attentive. The lack of air conditioning at the time of hot weather was not good - as it made the room uncomfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stuart B., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately we do not have aircon in our rooms and that is one of the facilities not listed on our website, but I can understand that the recent extreme weather caused an uncomfortable night for you, therefore please except my apologies. however I am glad that our staff members have made a positive impact on you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pankaj

Gary N. Solo - 11/07/2018 AccorHotels certified review
« Mr Gary N. »

Reception very helpful breakfast excellent and the shower was fantastic

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pankaj

Harry Couples - 11/07/2018 AccorHotels certified review
« Mr »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harry, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would be grateful if you could be kind enough to share your thoughts on tripadvisor as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pankaj

L G. Couples - 10/07/2018 AccorHotels certified review
« Always a pleasure to stay here. »

We are regular visitors and we are always treated with respect, friendliness and courtesy. We will be returning soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leslie, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would be grateful if you could kindly share your thoughts on tripadvisor as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pankaj Walia

Adrian Couples - 10/07/2018 AccorHotels certified review
« Was good »

My staying in your hotel was ok. Was hot in the night but is ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adrian, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pankaj

Dr S. Couples - 10/07/2018 AccorHotels certified review
« Dr. »

Very dissatisfied.Room was very hot ,no fan or air conditioning.Windows have to be open to breath.Curtain had to be drawn as constantly guest were using the passage outside windows.TV had no connections.I would not recommend to anyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Minaxi Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pankaj

Donna D. Friends - 10/07/2018 AccorHotels certified review
« FRIENDLY AND STAFF EXCELLENT ROOMS SO COMFY »

it was lovely staying here beds were fantastic rooms clean and comfy staff were so friendly lovely stay thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donna, WOW! thank you! We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. we would be grateful of you could kindly share your feedback on tripadvisor as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pankaj

Amy Friends - 10/07/2018 AccorHotels certified review
« Great! »

Room very clean and tidy, plenty of room. Only pain I found was there wasn't really anywhere to hang your towels properly, other that, all ok! Staff very friendly and helpful. Would use again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amy We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. we would be grateful if you could kindly share your thoughts on tripadvisor as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pankaj

Rusty B. Friends - 10/07/2018 AccorHotels certified review
« Tired and lacked the finer points »

With no air conditioning it was unpleasant in the room and the dated decor and bathroom were not great. Breakfast was reasonable but lacked a few of the details to make it great such as better fruit and yoghurt selection. Staff were very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nick, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pankaj

Anonymous Couples - 09/07/2018 AccorHotels certified review

First thought of hotel was good looked clean and modern then went to our room which was down many corridors where then the decor started to changed and be less modern to then find out our room was a old room with stains on floor etc. I booked this hotel as part of my partners birthday present as was going to Harry Potter world knowing it was a budget hotel but expecting more as looking at pictures on website looked modern and clean. Was then charged £20 to upgrade our room. Wasn’t happy with this! Felt disappointed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charlotte, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pankaj

Mrs G. P. Couples - 09/07/2018 AccorHotels certified review
« Mrs Glynis P. »

My room was very clean and comfortably It's a shame that the hallways and blinds were very badly needing to be improved very very tired let hotel down The changing rooms in the pool was drowned in water Both my plates on the first evening was chipped very poor service was so fast I am sorry to.report this but you did ask Positive.critism I hope

Our hotel has responded to the review
Our hotel has responded to the review

Dear Glynis, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pankaj

S Families - 09/07/2018 AccorHotels certified review
« Noisy, hot and thirsty »

Extremely noisy through to very late at night with doors closing/ opening, people walking and running along corridors and corridor doors being opended and closed. Really hot in the room with no air conditioning. No mini bar or other drink storage facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Himanshu, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pankaj

Victoria Couples - 09/07/2018 AccorHotels certified review
« Very relaxing »

It’s was very relaxing and amazing however due to a prom at the hotel the night we was staying we had to complain a few times in the night due to them smoking down the corridors however the night staff reacted very quickly and soon sorted this out. The staff in the bar and pool were lovely however one member of staff in the restaurant was very rude and judgemental and not professional

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victoria, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry to hear that you were disturbed during your stay by the guest attending an event however I am glad that our team members were able to resolve the issue quickly. I have shared your feedback with our F&B manager for further investigation and I am sorry that one of our team member was not very hospitable to you. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pankaj

Yolanda Couples - 09/07/2018 AccorHotels certified review
« No fans for hot weather! »

As we’re currently having a heatwave of up to 30C, you would think that a hotel like this would be able to provide fans. Well that wasn’t the case! I tried to ring the hotel operator from my room several times and no one answered (not good customer service AT ALL). What is the point of having a number to dial the hotel operator if no one answers? Anyway, I had to walk all the way over to reception to ask for a fan and then be told that there aren’t any! This completely ruined me & my partner’s stay. It was boiling hot in the room even with the windows open (which were small). If it wasn’t for this we would’ve been quite happy. Not too sure I would stay here again during the summer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yolanda, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am really sorry that you had an uncomfortable night due to the extreme weather, unfortunately due to high demand all our fans were in use. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future in which case we would be delighted to offer you 20% off your rate. the reservation has to be booked directly with us, therefore please contact me directly on pa… Sincerely, Pankaj Walia

Anonymous Solo - 09/07/2018 AccorHotels certified review
« Average - unbearably hot »

Average. Fan supplied but corridor and rooms awful. Room 308 Stagg verv good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pankaj

Isabelle C. Couples - 08/07/2018 AccorHotels certified review
« Lovely hotel »

Nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Isabelle, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pankaj

Anonymous Families - 08/07/2018 AccorHotels certified review
« B. family »

Staff were very friendly and helpful. Rooms were very good, the only thing missing was air conditioning. We were staying during the hotest days this year

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geoffrey B., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pankaj

Anonymous Business - 07/07/2018 AccorHotels certified review
« Average »

Very outdated rooms Cleanliness is not sane as we find in other mercure hotels

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gilbert, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pankaj

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