Hotel - Mercure London Watford Hotel
Mercure Hotel Mercure Hotel

Mercure London Watford Hotel

3.0/5 1,194 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 15  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 15 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Our rooms

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 218 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Phone with 2 handsets in room
    • Pay per view channel(s)
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.6/5 AccorHotels Rating 2,230 reviews

Our guest reviews for Mercure London Watford Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.0/5 TripAdvisor Rating 1,194 reviews
Pip Couples - 13/01/2019 AccorHotels certified review
« Fantastic facilities clean rooms friendly staf »

Hearty welcome at reception Friendly and helpful staff in all areas Great facilites Clean and fresh looking hotel Wonderful stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pip, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

James K. Families - 12/01/2019 AccorHotels certified review
« Nice 1 night break »

Nice clean hotel. Room needs a bit of an upgrade, slightly tired in certain areas

Our hotel has responded to the review
Our hotel has responded to the review

Dear James , We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Cynthia O. Friends - 12/01/2019 AccorHotels certified review
« Ms »

The room was clean comfortable and staff were helpful and polite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cynthia, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Mr H. Couples - 10/01/2019 AccorHotels certified review
« 2 night stay at Mecure Watford hotel »

Shockingly surprised at the low standard of this 4 * hotel. Lack of cleanliness and standard of upkeep and furnishings.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Allan S. Couples - 08/01/2019 AccorHotels certified review
« Made welcome, nice comfortable room with good facilitieslities »

Warm welcome with a quick check in, room was spacious and cosy. Good facilities which were well run overall very happy with the service we received.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Allan, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Alex Couples - 08/01/2019 AccorHotels certified review
« Very dissatisfied »

Facilities of the Spa are worst then a local leisure centre .Food very disgusting. Facilities of room are poor then a 2 stars hotel.For a privilege room I was expecting more,no dirty bath robes with dirty cotton sticks on them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Petru, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Stephen E. Couples - 07/01/2019 AccorHotels certified review
« Nice room and helpful staff »

All fine but missed the coffee facility in the lobby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Nikisha C. Couples - 06/01/2019 AccorHotels certified review
« Great »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nikishar, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Farah K. Families - 06/01/2019 AccorHotels certified review
« miss Farah K. »

Overall the hotel was friendly, clean and convenient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Farah, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

André Couples - 05/01/2019 AccorHotels certified review
« Alright »

The whole experience was very good, staff were friendly and helpful. The food was very nice and the prices of drinks were fair. The only problem was on the last night I saw a mouse go into the room next door to me this unfortunately but a dampener on my experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andre, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Patricia Couples - 05/01/2019 AccorHotels certified review
« Clean nice food »

Restaurant staff untrained I ordered a bottle of wine the wine was placed on the table no conversation he just walked away saying nothing, and staff trying to remove plates when you have not finished this let the restaurant experience down as the food was good.i got a email 4days before booking in saying the pool was closed when I arrived I was informed it was open I did not have my swimwear with me

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia , Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Anonymous Families - 03/01/2019 AccorHotels certified review
« Mr Joseph J. »

Brilliant trip

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joseph, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Vaibhav Couples - 03/01/2019 AccorHotels certified review
« Not Satisfied »

We had late check out and house keeping walked in at 12pm. The walls are also extremely thin.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vaibhav, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Katie P. (. P. Friends - 03/01/2019 AccorHotels certified review
« Don’t do the nye event!!! »

The nye event was soooo bad.... staff had no idea what was going on. We settled at our table for about 1 hr then got asked to move as they had messed up the tables. We said we didn’t want to as we had settled and made friends with the others on the table then he manager gave us a really horrible look and stormed off. The waitress knocked my partners beer over ...(accidents happen)... however no apologies no replacement just stormed off like the manager. Food was ok... when it eventually came out. Organisation was the worst I’ve ever seen at an event and don’t even get me started on the DJ. I honestly will never come here again it was awful and I will be writing my review on trip advisor!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katie, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and i will certainly be discussing the points you raised with the team at the hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Komal Couples - 03/01/2019 AccorHotels certified review
« Wasn't the Same »

Me and my partner use this hotel frequently and have been using it even before we met. We have always come back as my partner enjoys the facilities such as the pool etc and staff have always been kind. Unfortunately this time the room had no robes and reception wanted to charge £20 to five us a couple disappointing, the heating wasn't working. The bathroom sink wasn't horrendous it made me sick that it had scaling everywhere everytime we used it it got blocked not what i expected as it was new years we let it go and thought we will let someone at reception know upon checkout. Infact we even paid £20 extra to extend our stay. On check out the reception staff disnt even get up to ask about our stay or nothing i felt very let down this is not the customer service i expected standards have very much dropped and unfortunately I will not be visiting again nor will my partner. We wanted to also become gym members but we will have to now reconsider. Very much gutted at this experience really did not expect it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Komal, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Tara Families - 02/01/2019 AccorHotels certified review
« Dissatisfied »

Dirty, stained bedding Room smelling of cigarette smoke Cracked bathroom flooring Dirty carpets Mouldy bathroom

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tara, Thank you for your feedback and i am in receipt of you email dated 1st January and i will revert back to you shortly. Regards Allan Allan Porter Cluster General Manager Jupiter Hotels

George P. Couples - 02/01/2019 AccorHotels certified review
« Ok, 3 rooms all with issues. Brakfast and spa made up for it. »

We arrived on Friday 28th December, party of 6 adults of which we had 3 classic bedrooms. 2 of the rooms were like a sauna as the heating was of full blast with no way of turning them off or turning down. 3rd room temp was ok however the shower didn't work. Spa facilities were good which was the main reason we booked the hotel and the breakfast was lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear George, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Anonymous Families - 01/01/2019 AccorHotels certified review
« Christmas stay »

My family and I stayed for 3 nights at Mercure Watford. As accor silver members we were upgraded. James in reception was very polite and helpful. The breakfast had a good variety. The room was clean. So overall a good stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nirav, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It was a pleasure to welcome you to the hotel during the Christmas period Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Mr S. A. H. Couples - 01/01/2019 AccorHotels certified review
« Mr H. »

Didn't sleep a wink. Noisy guests made my stay a nightmare. I couldn't get through to reception to complain. Very disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It would be great to welcome you back for a peaceful stay with us and please drop me a line when you are next in the area so i can take care of this for you We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Roger P. Families - 01/01/2019 AccorHotels certified review
« Dismal response to no Disabled lift working so left a day early. »

On arrival at the reception desk the manager duly logged us in to a pre-booking for a Disabled room and seperate family room. He then said the disabled access lift was out of order! The disabled room was downstairs and the restaurant upstairs with no lift working! We had no alternative but to drive the car to the rear fire exit and ferry the disabled guest in the car to the front of the hotel to access the restaurant avoiding blood stain on the rear fire door carpet and negotiating two steps. Due to the unacceptable position we had been left in we cut short our stay to one night instead of two. The reception desk should have contacted us before we arrived so we could have made alternative arrangements. The rooms are very tired and in need of refurbishment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janet , Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I offer my apologies for the inconvenience due to the accessible lift not working, sadly due to the Xmas cover of our contractor we were not able to get this repaired in time for your stay We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

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