Mercure London Watford Hotel 4 stars

Customer review rating 3.6/5 2,529 reviews
Mercure London Watford Hotel
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Room 1

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Hotel extras

  • Feel Good Health Club with gym, sauna and pool

  • In-house bar & restaurant serving authentic local dishes

  • 14 versatile meeting rooms can hold up to 200 people

  • On-site parking for up to 350 cars

  • M1, M25 & M40 and airports all within 20 miles

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 15 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure London Watford Hotel

A41 Watford Bypass
WD25 8JH
watford
united kingdom

Tel: +4402087020012

Fax: (+44)208/9507809

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    LONDON HEATHROW At 35.4km / 22 miles

  • By train

    WATFORD JUNCTION At 4.83km / 3 miles

GPS :51.657615, -0.348998

Our accommodations

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone(...)

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone(...)

Compact Room with one double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone(...)

Compact Room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone(...)

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone(...)

Classic adapted room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone(...)

Classic adapted room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone(...)

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone(...)

Our restaurants and bars

THE BRASSERIE

Type of cuisine: Brasserie

Unwind in The Brasserie over coffee or have a bite to eat. This individually styled restaurant offers a wide selection of internationally inspired dishes from quick snacks to 3 course meals complimented by a range of fine wines.

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BAR

Photo non contractuelle / Strictly non binding

Enjoy an aperitif in The Bar while surfing the internet with wireless access. We offer a range of wines, beers, spirits and soft drinks as well as light meals allowing you to keep on relaxing until you are ready to leave.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 282

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 190 people

Find out more

Our guest reviews for
Mercure London Watford Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.6/5

2,529 reviews

Not as advertised

Customer review rating 3.6/5

Anonymous Couples - 11/09/2019 AccorHotels review

The greeting at reception was not the best, no explanation of where any of the facilities were, rooms were ok but lighting too low also bathroom needs a ventilation system. Spa facilities- not the best, very dated and this showed the age of hotel the most, jacuzzi was not accessible during our stay due to an issue that rude staff could not articulate effectively to guest. It then came to dinner - it took over 30 mins to get our drinks order to be fulfilled after repeated prompting to the waitress from us and when they finally arrived we were so disappointed by the quality of the overpriced small cocktail. The food was nothing to write home about. I do take the safety of myself and family very seriously so when the fire alarm went off at 8am the next day we were quick to evacuate but obviously not happy about this awaking on a relaxing break. My biggest disappointment was the chaotic nature of the evacuation as noone knew where evacuation points were including staff and no one giving updates. Finally we were let in and again no apology or gesture of to guest after standing in the cold for over an hour. After this event we had enough and decided to leave early. On checkout, there was no enquiry to see if we enjoyed our stay or an apology for any of the morning events.

Dear Nardia. I appreciate your feedback and apologise for the discomfort of your stay. I will look into your comments and see where we can better our customer's experience. I'm sorry to hear you've experienced a fire evacuation at 8 a.m. I understand your frustration being awaken by the fire alarm, I want to take this opportunity to thank you for respecting the fire evacuation. There is a map behind each bedroom door where it shows the nearest exit and the assembly point. Our hotel's manned 24/day, and only by a few early mornings. Most of our staff are trained every 3 months and they know exactly what to do during an alarm. They have limited time to investigate the situation and take appropriate action. Our fire alarm system is maintained regularly by a private company, they’re always called to check the detectors after every fire evacuation, they’ve been called over that weekend and were in the hotel on Monday morning. The fire alarm was trigged by a guest whom tempered with the fire detector. Our fire system is reliable and the fire evacuation & investigation process were followed as per the law requires. As the Customer Service Manager, I am committed in looking after our customers, as a gesture of goodwill, I would like to offer you 30% discount (B&B) on a standard room, the next time you decide to visit us again. Subject to availability, this offer is valid until the end of November. In order to avail this offer, please reply directly to this message, and I will be happy to arrange everything for you. Again, please accept my sincere apologize for the discomfort, we are working very hard in making our guests stay as memorable as possible. Kind regards Keelan Harris

Expected just a little more

Customer review rating 3.6/5

Andy W. Families - 10/09/2019 AccorHotels review

Booked 2 rooms, 444 had very vocal neighbours and the guest bed had no pillows. Was late so we got round that between us. Rooms could do with a little updating and for me the bed was far too firm- window side 427. Staff were attentive and on the ball. Breakfast was lovely.

Thank you Andrew for your positive feedback. I’ll share them with our team. Please let me know when you intend to visit us again, I’ll make sure to look after your booking accordingly. Kind regards. Keelan Harris

Disappointed on wedding anniversary

Customer review rating 3.6/5

Sam D. Couples - 10/09/2019 AccorHotels review

1. I chose your hotel as we it was our 6th year wedding anniversary, intact we stayed at your hotel 6 years ago 2. 1st room we checked in, the toilet didn't work, I reported to your helpdesk and was moved to another room after being told it would the exact the same room however when we got there it was a smaller room. I then complained about and was upgraded into a privilege room. We just wanted to stay the night but all the movement around made the day slightly stressful and then to top it off the room had no working heater, by that point I lost the will the live. All in all very disappointing with our stay on what was meant to be a special occasion

I appreciate your feedback and apologise for the discomfort of your stay. I will look into your comments and see where we can better our customer's experience. Regards. Keelan Harris

Poor customer service

Customer review rating 3.6/5

Adam M. Solo - 09/09/2019 AccorHotels review

Arrived to find the computer systems down and it took ages to get booked in. At 0800 the firearm was going off and there was no staff around telling us what was going on. After about 2 hours I had luckily packed my bags so I just left. No chance to get breakfast, shower, clean my teeth or go for a swim. Very very poor

I'm sorry to hear you've been awaken by the fire alarm whilst you were sleeping, sorry if you feel I’m patronizing you, but it's there for your safety. When and if you hear the alarm, it’s paramount that everybody leaves the premises. There is a map behind each bedroom door where it shows the nearest exit and the assembly point. Take note of it, and leave your room without your belongings, and close your door. During a fire, hotel corridors can act as chimneys, all doors and fire exit doors have been designed to hold the spread of fire for 20mns, so please never leave a door wide open on your way out. Do not try to phone reception, they won’t answer and all lines are to be freed for the fire rescue. Do not walk around the corridors nor wait for someone to come to your door to update you on the situation. Flames can spread throughout the hotel in less than 20 minutes. You cannot, neither should our employees be put at risk. Do not try to tackle a fire by yourself, but if you do, always make sure the escape route is behind you. On your way out, if you see someone who needs help, please assist as long as it doesn't put your life in danger. Do not go back to help others, your safety comes first and you're not trained for that. Our hotel's manned 24/day, most of our staff are trained every 3 months and they know exactly what to do during an alarm. They have limited time to investigate the situation and take appropriate action. If there's immediate danger, they've been trained to walk out from the nearest fire exit door, and wait at the assembly point until emergency arrives. They've been told to not walk around corridors to tell guests what to do, nor to check on customers whom made the choice to stay in their room, ignoring the fire evacuation. Our fire alarm system is maintained regularly by a private company, they’re always called to check the detectors after every fire evacuation, they’ve been called over that weekend and were in the hotel on Monday morning. The fire alarm was trigged by a guest whom tempered with the fire detector. Our fire system is reliable and the fire evacuation & investigation process were followed as per the law requires. As the Customer Service Manager, I am committed in looking after our customers, as a goodwill gesture, I would like to offer you 30% discount (B&B) on a standard room, the next time you decide to visit us again. Subject to availability, this offer is valid until the end of November. In order to avail this offer, please reply directly to this message, and I will be happy to arrange everything for you. Again, please accept my sincere apologize for the discomfort, we are working very hard in making our guests stay as memorable as possible. Kind regards. Keelan Harris

Good

Customer review rating 3.6/5

E. G. Friends - 08/09/2019 AccorHotels review

Good communication before we arrived as we knew we would need to check in early or late. Problems with the key card but it was sorted out quickly

Thank you Elaine for your positive feedback. I’ll share them with our team. Please let me know when you intend to visit us again, I’ll make sure to look after your booking accordingly. Kind regards. Keelan Harris

Very good vaue for money.

Customer review rating 3.6/5

Miss S. R. Families - 08/09/2019 AccorHotels review

Really enjoyed our time there.

Thank you Samantha for your positive feedback. I’ll share them with our team. Please let me know when you intend to visit us again, I’ll make sure to look after your booking accordingly. Kind regards. Keelan Harris

Very good comfortable stay.

Customer review rating 3.6/5

Craig Business - 06/09/2019 AccorHotels review

Everything was excellent, easy, very friendly check in and check out. Room was lovely, sparkling clean, quiet and comfortable. Easy and plentiful parking. Look forward to returning.

Thank you Craig for your positive feedback. I’ll share them with our team. Please let me know when you intend to visit us again, I’ll make sure to look after your booking accordingly. Kind regards. Keelan Harris

V comfortable

Customer review rating 3.6/5

Nishit K. P. Solo - 04/09/2019 AccorHotels review

V enjoyable

Thank you Nishit for your positive feedback. I’ll share them with our team. Please let me know when you intend to visit us again, I’ll make sure to look after your booking accordingly. Kind regards. Keelan Harris

Even though the Hotel looks a bit dated (60's?) we were satisfied with the rooms and surroundings

Customer review rating 3.6/5

R. M. Couples - 03/09/2019 AccorHotels review

The only drawback, and I must emphasise this was no reflection or fault of the hotel. Was an unpleasant smell outside of the buildings.

Thank you Robert for your positive feedback. I’ll share them with our team. Please let me know when you intend to visit us again, I’ll make sure to look after your booking accordingly. Kind regards. Keelan Harris

The room was very, very loud (under stairs where you could here every step, partying guests at 7am next door), the service was poor, the pool area was very unclean.

Customer review rating 3.6/5

Manuel Families - 03/09/2019 AccorHotels review

I had booked four rooms in total for a party of 6 adults and 2 kids. Upon arrival, I was given a card in a paper that read room #113. As I could not find this room, I checked at the reception after a while. They informed me that the correct room number was #133, they had mistakenly indicated the wrong number. When we got into the room eventually, we noticed the extra bed for our child had not been set up. I called reception again and they fixed this. The room was located directly underneath a corridor/stairs and it was very loud. We would wake up at night from the noise the steps made. Also, partying guests in the room next door who were served drinks by room service at 7am in the morning contributed to a noisy experience. When I addressed this to the reception, i was told that serving drinks is legally okay and that it was a weekend. The pool area was very dirty (dust, spider webs, debris, old plasters, the pool inspection kit lay open on a table next to the pool (chlorin tabletts, etc,)). One room had issues with the toilet flush, and reception advised they were aware of the issue and we should just pull the flush really hard. After checkout, I was not awarded the correct amount of points (only for one room, not for the break first). I have stayed at many Accor Hotels (Ibis, Mercure, Novotel, Swissotel)in Europe, but I must say that this hotel was by far the worst.

Thank you for taking the time for sharing your experience at Mercure London Watford. Let me assure you, your complaints have been heard, I took them seriously, I am and will continue acting on them, I’ve pass on your comments to the relevant department to act on them rapidly. Kind regards. Keelan Harris

Not good

Customer review rating 3.6/5

Katrina A. Couples - 27/08/2019 AccorHotels review

Only ok thing was the food! Everything else wasn't great! Service wasn't good. Hotel needs fixing up. Blinds aren't even child safe! The priveldge room we stayed in had cracked tiles in the bathroom and a cracked window as well! Ordered a drink in the bar gin and Lemonade and I'm not sure what it was as I overheard a member of staff saying "I've just served someone that Lemonade oh well they've not come back"! We then returned to our hotel room rather than spend any more money in the bar so you lost a few sales in drinks there.

Dear Katrina, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Shocking & bad value for money

Customer review rating 3.6/5

C. R. Families - 27/08/2019 AccorHotels review

After upgrading my room for my family so the room would accommodate us all (2 Adults & 2 Children) so we could be comfortable. Only to find on arrival the room was so small, there wasn’t enough beds as requested on the booking, then having to ask and after putting up a pop up single bed you couldn’t move or navigate around the room. There was no air con in the room and we couldn’t get access to the window with the pop up bed so the humidity was very uncomfortable for the kids especially my son who has special needs. My daughter emerged with a rash on her legs after sleeping in the pop up bed. After speaking with reception a number of times there was no other rooms available big enough for us. So I had to go and stay with a friend. The condition of the hotel and lack of air conditioning was shocking, the poor ventilation is the reason why there is so much damp in the rooms and on the corridors leading to the rooms. The damp is the reason for the really awful smell. This is a place I would definitely not recommend to anybody! PLEASE DO NOT STAY AT THIS PLACE!!

Dear Ged/Chelsea C., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore a credit refund in the amount of £35 will be issued to your account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Excellent

Customer review rating 3.6/5

Kirsty Couples - 27/08/2019 AccorHotels review

Staff were friendly, rooms and amenities very clean. Enjoyed the range of food for the breakfast!

Dear Kirsty, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Not quite what I was expecting from a four star hotel

Customer review rating 3.6/5

Anonymous Couples - 26/08/2019 AccorHotels review

Wife disappointed that no mattress protector. Bed Sheet did not fit properly. Requested mattress protector but nothing forthcoming. Other member of our party had to change rooms because the toilet did not work. Replacement room - only one bedside lamp worked. Food at the bar was quick and filling. Breakfast had a good selection. Empty drums outside of swimming pool. Looks like the whole hotel could do with a fresh coat of paint. Loose screw sticking out on barrier between reception and our bedroom. Lighting a bit too dim for my liking in the bedroom. Tried charging me £5 for parking even though I had booked direct with Accor. (just as well I had read the terms.)

Dear Rodney Y., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Good

Customer review rating 3.6/5

Miss W. Couples - 24/08/2019 AccorHotels review

Very helpful guy on the front desk who checked us in (Mustafa?) he was extremely polite and helpful when he’s just been dealing two rude guests checking in before us. Room was nice for what we paid for, good amenities available, comfortable bed. Pool area looks a little dated and could do with modernising or repainting etc, some general maintenance is required as there is mould on the ceiling, sauna room great, did not use the steam room. Changing rooms were good except for the hotel locker locks, I could not get it to work and so left my items in an unlocked locker and was worrying about theft whilst I was using the pool. We did not eat in the restaurant at night but we had breakfast, good selection of foods and juices, however some items were very slow to be replenished such as the bacon, took a while for tables to be cleared, had to move items of the table we sat at to another as there were no clear tables available at the time we went to breakfast. Overall a good experience staying in your hotel, this was the first time staying in a mercure and me and my partner will definitely choose your chain in future.

Dear Danielle, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Nice hotel with great wellness

Customer review rating 3.6/5

Anja Friends - 22/08/2019 AccorHotels review

It was a very nice and clean room, the only negative thing was the toilet, it didn't work great. Service at the desk was really good, wellness was great!

Dear Anja, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Okay but some issues

Customer review rating 3.6/5

Matthew B. Couples - 22/08/2019 AccorHotels review

The hotel was nice, room was nice, had some noisey people in other rooms around us at early hours of the morning every night. I was with my girlfriend who is registered disabled however getting a disabled spot was almost impossible, due to people parking in a disabled spot without a blue badge, their was only 3 bays, I mentioned this to the front desk about people parking In the bays to be told "they will move when they leave" that is not fair on the people who do need them spots and was not true either they did not move anytime soon leaving a difficulty journey from the car park to the hotel in some not very nice weather. This reason alone would stop me coming back to this hotel again.

Overnight Stay

Customer review rating 3.6/5

Stav Business - 20/08/2019 AccorHotels review

I stayed overnight because we had a conference the following morning at the hotel so it was convenient

Dear Stavross, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Always Good!

Customer review rating 3.6/5

Ian A. D. W. Couples - 20/08/2019 AccorHotels review

Another of our regular stays has proved that the standards of the hotel - the staff, restaurant, breakfast and room - have been maintained and, especially, the restaurant menu has been enhanced. As always, we were very satisfied with our visit.

Dear Ian & Denise , We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to welcome you to the hotel and to read your complimentary feedback on the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels

Lovely staff and good hotel. Just some noisy guests

Customer review rating 3.6/5

Anonymous Couples - 19/08/2019 AccorHotels review

Staff are really friendly and helpful from booking in to booking out. Room was good with everything you would want. Good choice of breakfast and plenty of food. Only down side was that there were some noisy guests who felt it was ok to make lots of noise in the middle of the night. Not the hotels fault and would consider staying again.

Dear Anita, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback and i apologize if you disturbed by some inconsiderate guests during your stay Thank you again for sharing your experience, and we hope your next visit will be a pleasant one Sincerely, Allan Allan Porter Cluster General Manager Jupiter Hotels
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