Hotel - Mercure London Watford Hotel
Mercure Hotel Mercure Hotel

Mercure London Watford Hotel

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3.0/5 1,094 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Massage

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 15 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Our rooms

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 218 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Phone with 2 handsets in room
    • Crib on request
    • Pay per view channel(s)
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.6/5 AccorHotels Rating Based on 1,595 reviews

Our guest reviews for Mercure London Watford Hotel

100% genuine reviews from our guests

Find out more
3.0/5 TripAdvisor Rating Based on 1,094 reviews
AccorHotels certified review
Tracy Couples - 13/04/2018
« A nice hotel »

The hotel is very nice and the staff warm and friendly, rooms were standard but spacious, clean and well maintained. My Husband and I really enjoyed the food at dinner and breakfast in the hotel restaurant. The only negatives were that the Jacuzzi wasn't very warm so uncomfortable to enjoy sitting in for any length of time and the pool area was untidy with plastic cups left everywhere including inside the sauna and steam room. Despite that it was a pleasant stay and we couldn't ask for anymore as to pay £99 for an overnight stay in a double room including 3 course dinner for two (up to £22 pp), full buffet breakfast and use of the gym and leisure facilities for the duration was an absolute bargain!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tracy, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pankaj Walia

AccorHotels certified review
Peter Business - 13/04/2018
« Average but comfortable stay in a city motel type hotel »

The hotel decoration was tired, but it was clean and the breakfast was OK. Then staff were not particularly welcoming (especially in the restaurant My room was OK, but the windows were very dirty, and there was what looked like a bullet hole in the outer pane

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter S., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have shared your feedback with our F&B manager for further action ad we should see an improvement At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, P Walia

AccorHotels certified review
Matt6354 Families - 12/04/2018
« Dissapointed. »

Dissatisfied, 4 star hotel you must be joking. The sofa bed for my child was unacceptable , Main bed was unacceptable. Worse nights sleep I've had, I've had better sleeps on the floor. No main light in the room all lights on still dull. No air conditioning all windows open and still roasting hot. Toilet has no working extractor fan. Room was dull and falling to bits. Not seen an upgrade in years. The pool facilities should be shut, the pool was so cold a wet suit is needed. The men's changing area was mouldy and falling apart. Hooks falling off, shower curtains disgusting, light bulbs out. Towel bin overflowing. Out of my two nights stay the only good part was leaving.

AccorHotels certified review
S. Business - 12/04/2018
« Mr »

Pleasant as always.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would be grateful if you could kindly share your feedback on trip advisor as well Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, P Walia

AccorHotels certified review
H Friends - 12/04/2018
« Alright »

Was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nat, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, P Walia

AccorHotels certified review
Terry Families - 12/04/2018
« Not the greatest! »

Wonder why everytime you come in for the evening your key card doesn't work??? Why is there no door on the bathroom? And why do the toilets not flush? Staff didn't seem to care when complained!?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terry, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our keys like most of the hotel keys have mag strips, which if kept too close to a mobile phone can erase the data. I am sorry for the inconvenience it caused you and your feedback has been shared with relevant people for further action. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, P walia

TripAdvisor review
Couples - 12/04/2018
« Worst accor experience ever »

This is very basic hotel and I did not expect golden facilities for the price we paid, however I got used to accor standard and was very disappointed with Mercure Watford. I could not bare the noise from the sink and the toilet. Someone did very poop pluming job. This hotel is in need of proper refurbishment.

AccorHotels certified review
R J. Business - 11/04/2018
« The hotel was more of a 3 to 4 star hotel. The outside of the hotel was shabby. »

I was staying in the hotel for convenience rather than pleasure, as I had a minor opp in the vicinity whilst there! The staff were friendly and the location was convenient. I would suggest as there is nothing in the immediate area shops wise where you can walk to, the hotel needs a shop ie a mini newsagents to include snacks, toileteries etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roseanna, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, P Walia

AccorHotels certified review
Anonymous Families - 11/04/2018

Room 435, bathroom needs updated. Whirlpool bath did not work. Dirty windows. At breakfast, we had to wait 40 mins for a croissant. Changing rooms at swimming pool were dirty with hair lying around on the floor. However, food and service was good in the bar.

AccorHotels certified review
Folasade O. Friends - 10/04/2018
« We had a nice time in a superb environment. »

Fantastic. The staffs are friendly. Especially the ge tleman, Patrick that attended to us o. Saturday at the dinner was really good. Everywhere is very clean. The food is good too. The hotel was easy to locate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Folasade, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team and Patryk. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan

AccorHotels certified review
Anonymous Couples - 10/04/2018
« Good Experience »

The receptionist was friendly and polite. We upgraded to the privilege room, but did not receive the daily newspaper The woman changing rooms needed to be cleaned more often and the lockers were not working. But overall had a good stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacqueline, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan

AccorHotels certified review
Sue P. Friends - 10/04/2018
« Satisfactory for a weekend break »

On a national holiday trip. London and Harry Potter world. Hotel clean and staff friendly. Evening meal reasonable but the cheesecake for dessert was shocking. It appeared to be a standard shop bought frozen cheesecake. I don’t know what happened during the defrosting. The base was soggy and grey, the cheesecake was thick and tasteless. The fruit was discoloured and unappetising. I know you are catering for a large party but I feel that the evening meal was only mediocre. The meals served in the bar looked of much better quality. The breakfast was very tasty with plenty of choice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S Pitts, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have very strict procedures to ensure that only products are served to our guests , I have shared your feedback with our head chef for further action. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, P Walia

AccorHotels certified review
Mrs M. K. Families - 10/04/2018
« Mrs »

The stay was lovely but only exception was that the Jacuzzi was to cold. The Staff team are always polite and friendly and eager to please.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maxine, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pankaj Walia

AccorHotels certified review
Tanzeel U. R. Couples - 10/04/2018
« Great »

Nice room Food Environment Pool Sona

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tanzeel, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan

AccorHotels certified review
Anonymous Couples - 10/04/2018
« Poor »

I was kept up all night from a couple screaming and swearing at each other. The walls are paper thin!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I believe that our duty manager resolved the issue upon departure by taking the night off. It is unfortunate that despite trying our team were not able to resolve the situation during night as we have little control on how a guest behaves in their room. we understand that financial compensation does not take away the lack of sleep you have had, but it is a way of us saying "sorry" for your experience. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pankaj Walia

AccorHotels certified review
Princess Families - 09/04/2018

Dated room damp

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr R., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. From your reservation I can see that you booked a compact twin room, but our team had upgraded you to twin room instead. From the changes on your profile I can see that you were checked in room 401 and then you were room moved to 4202, I have checked both the rooms and there is no dampness. the décor is same as the rooms you have stayed in previously. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. In the past you have made direct contact with the hotel and we have resolved any issues highlighted by you, it is however unfortunate that on this occasion you chose to give your feedback through the review site. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pankaj Walia

AccorHotels certified review
Georgia Friends - 09/04/2018
« Lovely stay »

Check in was quick and easy as was check out. Room was nice and clean and spacious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Georgia, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan

AccorHotels certified review
Kieran Couples - 08/04/2018
« Not a very pleasant stay »

When we arrived, we unpacked and settled down, to realise that the flusher on the toilet was broken. We were moved to another room so had to repack all over again. The room we moved to was next to the car park and we were constantly being woken up by arguing outside and also noise in the corridor. We also spent nearly £50 in the restaurant and the standard of food was poor. The burger was cold. Not very happy with our stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kieran, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pankaj

AccorHotels certified review
Karen Families - 08/04/2018
« 100% better than our last visit. »

As always staff were professional and friendly. But our room position was so much better. The staff read out request and acted upon it it. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Good morning Karen Thank you very much for your review and its a pleasure to hear that you enjoyed your stay with us, if you get time it would be great if you could pop a review on Tripadvisor Regards Allan

AccorHotels certified review
Richard Families - 08/04/2018
« pleasant, helpful, accommodating »

we found the hotel & room to be clean, staff helpful, food & drink reasonably price, nice choice of food from menu, we all enjoyed the facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan

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