Hotel - Mercure London Watford Hotel
Mercure Hotel Mercure Hotel

Mercure London Watford Hotel

3.0/5 1,147 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 15 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Our rooms

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 218 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Phone with 2 handsets in room
    • Pay per view channel(s)
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.6/5 AccorHotels Rating 2,060 reviews

Our guest reviews for Mercure London Watford Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.0/5 TripAdvisor Rating 1,147 reviews
Anonymous Couples - 11/09/2018 AccorHotels certified review
« In need of a little TLC »

Stained carpet and broken hair dryer in the room. Gym changing rooms in need of a clean. Dirty cups left out by the pool overnight. Food in the restaurant decidedly average.

Peter A. Friends - 11/09/2018 AccorHotels certified review
« Could have been better »

Our room was small and not particularly clean. The decor was in need of updating. Very basic.

Balika J. Solo - 10/09/2018 AccorHotels certified review
« I love staying in this hotel, however internet does not work in my room »

a have staying in the hotel a number of times. However the past 2 times, i made a special request: a room where I didn't have to climb any stairs, due to health issues. The room was fine, however, the internet connection was very low - i could not use youtube and other popular websites. This is the 2nd time where i've had a room with very low internet. The wifi signal shows as full strength, but it is very difficult to stream videos. I didn't not feel like changing rooms at the last minutes, due to my health and it's late at night when i discover that the internet is not working well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Balika j., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have asked our maintenance manager to check the signal strength and the sped and both were satisfactory, we have also asked our IT team to monitor the WIFI system over next few days as well. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pankaj

M A. Business - 06/09/2018 AccorHotels certified review
« Cant be more worst »

rooms had really bad mattresses, spiders and flies in the room, showed them to the memeber of staff, wont book again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammad, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. your feedback has been shared with our housekeeping team for further action. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pankaj

Dave J. Business - 06/09/2018 AccorHotels certified review
« Awful experience »

Awful, the worst hotel experience I have ever endured

Ramesh P. Couples - 04/09/2018 AccorHotels certified review
« We had very enjoyable staying + excellent service »

We had very enjoyable staying and excellent serviceservice in resturant. Next visit will be longer

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ramesh, WOW! thank you for your feedback, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, we would be grateful if you could kindly share your comments on tripadvisor as well Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pankaj

Birthday V. Friends - 04/09/2018 AccorHotels certified review
« Lovely and relaxing »

Comfy beds, lots of variety of breakfast. Might need extra options for some different eggs such as scrambled eggs or poached. Bit of sewage smell in the shower room. However we loved the added feature of the towel heater in the cabinet. Also loved the cupboard with the kettle and ironing facilities also as it was very compact, saving space in the room. Not sure why we needed to pay for parking as this is probably the only hotel we stayed where there's a fee of £10 for the two nights! Dinner was included in our deal that we purchased of £22 however we were unaware that there was a set menu that we could have used for this. The waitress gave this to us on the second night only. Spa was good. Excellent Jacuzzi although you must be shown how to use the lockers in the changing room if it's your first time. Maybe just bring a padlock for this. The gym is well equipped and there is a tv there also. All in all a lovely stay. Just could do with a few tweaks here and there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pedrina, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be grateful if you could kindly share your feedback on tripadvisor as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pankaj

D T. Families - 04/09/2018 AccorHotels certified review
« Rooms need to be refurbished/maintained. »

When my Mum and I checked into room 2169, I needed to use the iron in readiness for a pre-wedding event early next day. It was not working. I tried to phone Reception to report this but was unable to get through- there was a dialling tone, but as the phone was old, the buttons did not seem to be working. So I walked all the way to Reception soon after checking in. Mobin at Reception was very good- he personally visited the room and replaced both the the iron and the phone- so clearly they were both not working! The bathroom is badly designed; it is suitable only for couples in that there is no privacy. Further, the 2 shower modes were both working together rather than one or the other- again a problem with that. This only came to attention on the morning after, when we were due to check out early. Parking- the fee was waived. However, bearing in mind the Hilton up the road does not charge at all, this is really unnecessary. It was not the best experience at an Accor hotel. The only redeeming experience was the quick "repair service" provided by Mobin from Reception.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dharmesh, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have also shared your feedback with mobin who is thankful for your comments and he is indeed and asset for us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pankaj

Ps Families - 04/09/2018 AccorHotels certified review
« Noisy guests at 1 am plus fire alarm going off - thankfully false alarm »

Well a sleepless nigh5 until 2am when ironically a staff member intervening to deal with the false alarm finally forced our neighbours to turn down Magic FM.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paulat, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pankaj walia

Marion C. Families - 04/09/2018 AccorHotels certified review
« A wonderful stay. »

Staff were friendly and very helpful. Rooms were clean and comfortable. Good choice at breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marion, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, we would be grateful if you could kindly share your feedback on tripadvisor as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pankaj

Jamie Solo - 04/09/2018 AccorHotels certified review
« Great »

Was fantastic

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jamie, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pankaj

Anonymous Friends - 04/09/2018 AccorHotels certified review
« Amazing »

Great. The staff was extremely friendly and helpful. Will definitely recommend and stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tanita, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, we would be grateful if you could kindly share your comments on Tripadvisor as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pankaj

David A. Families - 04/09/2018 AccorHotels certified review
« Very very poor »

Sadly, whilst my trip was ultimately successful, your hotel played no part in this, in fact I’d go as far as to say it tried its best to ruin our experience. Booking rooms in the first place was a lot more difficult than it needed to be. It took me four phone calls to try and secure two rooms with an adjoining door. Indeed, I arrived not actually knowing if rooms had been secured for us as I’d received no email confirmation. My room (331) had a general feeling of tiredness about it, with poorly painted walls, holes in the walls, no bath plug, wrappers under the sofa bed and possibly the most uncomfortable pillows I have ever used. All of this we may well have overlooked but for the fact that we were awoken in the middle of the night by the fire alarm and by revellers outside our window. Indeed, this was probably the most annoying part, we had to have the windows open as it was a warm evening however smokers throughout the evening/night congregated outside with the smoke coming up and into our rooms. It also upset my daughter who already suffers from anxiety and as you can imagine, the events of the evening did little to alleviate her condition. All of this led to a very uncomfortable nights sleep(ish). My girlfriend went down to reception to complain first thing in the morning. She was told that she should have complained at the time. My girlfriend rightly explained that she was not prepared to get dressed every five minutes to go to reception to complain about cigarette smoke. The lady on the desk told her that she should have phoned down to reception as explained in the pamphlet in the room except, there was no pamphlet in our room or the adjoining room! Whilst the lady on reception exhibited little or no empathy to our plight she did give us discount off the room price. I booked with Mercure hotels as I believed they have a great reputation for comfort and quality. This experience has dented that belief and whilst the discount received on checkout went some way to providing reparation I will be interested to hear your comments on the points raised and hope that your customer service can restore my faith in the hotel chain Yours Mr David A.

Could D. B. Families - 04/09/2018 AccorHotels certified review

Adequate

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to b. serve you in the near future. Sincerely, Pankaj

Patrick R. Couples - 03/09/2018 AccorHotels certified review
« overnight stay »

the room was comfortable,giant bed,well appointed bathroom, coffee making facility. Although classed as a small room ,it suited my wife and I just fine. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear patrick, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pankaj

Anonymous Friends - 03/09/2018 AccorHotels certified review
« Disappointing »

No information available in room re: time for breakfast. No info on how to operate TV. No hairdryer in room. Coffee from bar (capuchino) not good especially at the price charged. Overall hotel looked and felt “tired”.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pankaj

Steve Business - 02/09/2018 AccorHotels certified review
« Nice spacious clean room with excellent facilities »

Very enjoyable stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pankaj

Linda Couples - 31/08/2018 AccorHotels certified review
« Very poor. Overall all round. »

Room basic, meant to be privileged! No coffee for machine, and if you wanted this we were told they could get some in the morning when rooms were cleaned! Pool was very cold compared to other hotels, no spinner for wet costumes and dirty rooms. Breakfast poor choices with lack of options all round inc eggs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pankaj

Jane T. Solo - 30/08/2018 AccorHotels certified review
« Brief late night stop over »

Hi. I checked in at 3am after arriving on a flight coming in at Luton airport. The receptionist was prompt and helpful and I checked in very quickly, which was great. The room had a strange dynamic as it had a double bed and a sofa bed all made up. This wasn't an issue as obviously I was tired and just needed to settle. But the bathroom was very tired looking and drab and in need of repair and redecoration

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pankaj

Arthur L. Families - 30/08/2018 AccorHotels certified review
« Excellent stay »

Our stay at the hotel was very good and the experience was excellent. This was our second stay and both excellent.Well done.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arthur, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pankaj

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