Hotel - Mercure London Watford Hotel
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Mercure Hotel

Mercure London Watford Hotel

A41 Watford Bypass 
WD25 8JH  WATFORD
UNITED KINGDOM

1,002 reviews
TripAdvisor Rating Based on 1,002 reviews
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From 62.10 GBP Non member rate
From 59.00 GBP Member's rate Members’ Rate, join while you book
5.00P
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Massage

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 15 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Our rooms

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 215 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Phone with 2 handsets in room
    • Crib on request
    • Pay per view channel(s)
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.6/5 AccorHotels Rating Based on 1,199 reviews

Our guest reviews for Mercure London Watford Hotel

100% genuine reviews from our guests

Find out more
3.0/5 TripAdvisor Rating Based on 1,002 reviews
AccorHotels certified review
Lionel L. Couples - 19/09/2017
« Mr Lionel L. »

My stay was very pleasant, a definite improvement on previous visits, I showed my appreciation by giving the staff some chocolates

AccorHotels certified review
Fortunato U. Couples - 19/09/2017
« Excellent breakfast »

On arrival we were supposed to receive a welcome gift but the receptionist could not find any record of it so it was left then. However, later on I did ask another receptionist and showed her the information on my booking form and later she provided us with a free complimentary drink. The room was comfortable and in good order apart from the two mugs (one had a long hairline crack on the inside and the other was dry dirty as if it had not been washed properly). I had to call each day to have them replaced because they kept leaving the same mugs in the room! The leisure facilities are great but the temperature of the steam room gets really hot in the evening and the swimming pool water is cold and would be nicer if that was warm. Hotel staff not very polite and Asian gentleman with beard at reception did not smile nor talk very much nor asked if our stay had been good and in fact he did not even said thank you or good bye when we checked out. At the bar the two ladies not very polite and customer service very poor. The breakfast is as excellent as it ever was even when we used to stay when it was Ramada Jarvis and the only thing that wife picked up was that they left crumbs and food on work tops where food was displayed and would make sense to have someone give a quick wipe over. However, I still absolutely love your breakfast and would stay again just for that :)

AccorHotels certified review
Lauren T. Couples - 19/09/2017
« Lauren T. »

The treatment was lovely, but the hotel staff and service was poor.

AccorHotels certified review
Rebecca R. Couples - 18/09/2017
« rooms could do with refurbishing, friendly helpful staff »

Staff were polite and friendly but dinner service was very slow and there was a very loud traveller wedding taking place, with children running riot and guest shouting down the corridors in the night. Rooms were dated but other facilities were good.

AccorHotels certified review
Martin W. Couples - 17/09/2017
« mr »

We stayed to celebrate our wedding anniversary and I sent an email expaining this - to use your wording- to make the stay special There was no special action taken by you - and when I asked about this at the check-out youu said you hadn't received it- it must have just got lost among all the emails that come in.There was no attempt to put the matter right , just an attempt to pass the buck

AccorHotels certified review
Anonymous Business - 17/09/2017
« Poor experience »

I had to wait over 10 minutes to check-in The room backed onto a playing field with late night football that could be heard loudly until 10pm even with the windows closed each night for my 2 night stay. My Gold Accor status was not acknowledged and I had to ask for my drinks voucher and was not offered an upgrade. Hardly a VIP experience - I will not be booking this hotel again.

AccorHotels certified review
Dude Business - 16/09/2017
« Mr »

I stop there many times in the passed 5 years all staff are kind and friendly helpful any thing I need they will try there best to help. Only one complaint I got is I made myself a member of your Lee club over 3 years ago and still not received my card so I can't Benefit any think from your hotel

AccorHotels certified review
Maria Families - 15/09/2017

We had stayed in your hotel over 5 yrs ago. The rooms are updated which was a lovely surprise. I thought no the pool area needs a face lift , including the changing facilities. The breakfast was fine except for the cheap awful sausages, and why dont you have hot chocolate for children in the bedrooms. We booked there as we visited the Harry Potter studios, you may have other disappointed children.

AccorHotels certified review
Anonymous Business - 15/09/2017
« Miss »

As a lone female traveller, I think you should have a lone female travel policy as with other hotels in your chain and not put me close to the end of a very long corridor, I felt uneasy walking to and from the room alone at night. At night the car park is busy so you have to park quite far from main entrance, and the car park is not lit, and does not have a safe feeling. My room was freezing cold and it took 25 minutes of me calling reception before the call was answered, I requested a separate heater which did come promptly once request was made. The room was so cold that I kept heater on for hours as I slept, which I would not do at home as I do not think it is safe to sleep with an electric heater on, especially one that looked as old as the one given, where the filament is so visible, I think the hotel heating was switched on in the early hours as I woke extremely hot, as I also had the electric heater on (I would never of got to sleep in a cold room). I went to open the windows, but realised I was on ground floor at the side end of hotel and the windows open wide enough for someone to walk by and enter, so closed it straight away. I booked hotel as it suggests it is good for business, the whole time I was there I had no WiFi in my room and tried calling reception to see if it was down or if I just do not receive it in the room I am in. Again no one answered for some time (approx 15 minutes) and then I was told that the WiFi is down. This is no good for me as I was there for work. Taking so long to answer the phone is not acceptable. Overall the stay was not great and I will never stay here again.

AccorHotels certified review
Ruth Friends - 13/09/2017
« Miss R Dov »

Was very pleasant ,friendly clean experience!!! would love to come back!!!

AccorHotels certified review
Anonymous Couples - 12/09/2017
« Huge Disappointment! Spoilt Experience! »

My experience was a lot to be desired!!! I am utterly disgusted and disappointed with my short time at the Mecure Hotel, so much so that my partner and I decided not to stay, even though I have since been charged £79.00. I was attending a wedding on Friday 8 September 2017. I am disabled and was in my wheelchair. The lift (entrance to lower bar) was not working and for the whole duration of my time there it was completely out of action, which was not only terribly inconvenient for me, but for the elderly guests also attending the wedding and any other disabled people at your hotel that day! Having to walk or should I say have my partner push me almost around the whole entire building to get to the bar area, when the pre-reception drinks were being held. The route does not even have a dropped kerb, meaning I had to get out of my wheelchair, (luckily for me I am able to do so, with the help of crutches & partner!) so we could continue on the long walk to where we needed to enter the bar area. If you are going to have an alternative route in place when the lift is not working to not even have a dropped kerb is ludicrous and completely unacceptable. Not only did we have to deal with this very early on to our arrival, to then be faced with dried up old food of some chocolate description near to the other lift (which thankfully did work!), which indicates that the hotel is not cleaned thoroughly very often (picture attached). Perhaps when you are hosting an event, the hotel should be cleaned to a very high standard! I won’t be recommending anyone to your establishment.

AccorHotels certified review
Miss C. Solo - 12/09/2017
« Adequate »

The hotel is tired and needs modernising. However it was a base for me to stay at whilst in the area

AccorHotels certified review
Paul C. Couples - 12/09/2017
« Disappointed »

The rooms are a bit dated, The bath was a bit dirty, The men's changing room was disgusting overflowing towel bin, mens swimming shorts dotted around and floor was soaking wet. At our evening meal my wife burnt her finger on the metal curry dish, we got told the plate was hot but not the curry dish itself.

AccorHotels certified review
Mr E. Couples - 12/09/2017
« One night stay »

The stay was satisfactory but I left a little disappointed. Although the room was adequate for our needed, for the price we paid it just seemed a little rough around the edges and needs modernising especially in the bathroom, we had an adjoining room which also had poor sound proofing so we could hear the neighbouring guests! The pool again was fine but didn't really resemble the picture on the website, it just felt like the hotel needed some improvement to some of the facilities, another was the toilets near reception which were outdated. The food was really nice and I can't fault the bar or restaurant and the staff were great too. These rooms have been modernised and feel nice.

AccorHotels certified review
Ian M. Couples - 12/09/2017
« Not as I would have expected »

Room adequate and clean. The room next to us was playing loud music and shouting when we were attempting to rest during the day. When returning to the hotel on the Friday evening we decided to have a drink in the bar. On entering there were a number of people being served by one individual. We went to the end of the bar and waited. Another customer entered and was served before us and eventually when we were noticed your member of staff stood at the till and expected me to shout my order rather than coming to serve us directly. I ordered a pint of Stella and an Americano coffee. There was a mumbled response that the Stella was unavailable but no apology. The Americano was served with a large jug of milk as I was expected to complete the order by adding my own milk. Some of your staff appeared to lack common courteousy even when meeting guests in the corridor. So overall was not impressed except by the gentleman in charge of seating at breakfast, he was courteous and friendly on both the Saturday and Sunday, and was a breath of fresh air. Our first meeting with a staff member was on arrival and a gentleman walked past as we were unloading the car without greeting or anything.

AccorHotels certified review
Md A. B. Couples - 12/09/2017
« very disappointing »

we have given a room after about an hour suddenly I try to walk near window and it was soaking wet on the floor my socks gone all wet. and realise the water was dipping from the radiator . went to complain in the reception they send house keeping which they Hoover but none of help room stayed same.

AccorHotels certified review
Josephine A. Couples - 11/09/2017
« Great »

Lovely

AccorHotels certified review
Susie Q. Couples - 11/09/2017
« Very pleasant and relaxing. »

I thought the pool area and massage were amazing! The hotel room was also nice and clean. The only thing that let down my experience was the dinner, which I thought was average at best - but the continental breakfast was very nice.

AccorHotels certified review
Jade Couples - 11/09/2017
« Great night away »

Got a deal from Wowcher No hidden surprises everything offered was provided. Even got a extended check out for a small extra fee.

AccorHotels certified review
Raj G. Business - 10/09/2017
« absolute shocking stay »

i stayed 2 nights on the 29th & 30th of august, the 1st night was absolutely shocking, 2nd night was good.i have been staying here for 7 years, and i am a privilege member. i always have to call up the day before or on the day to get a privilege room. I prefer it stay in 324,320, 322 in that order. My room choices are never remembered, if i don't call then i get a random non privilege room, that always has something wrong with it. On the night of the 30th of August, i moved room 3 times, first i was in 326, which had an adjoining room, and i could hear everything from the next door, then i moved to 4003, ( i think ) which looked unclean & had a bed, which was full of dust. i tried to ignore it, but every time i moved dust flew up everywhere and dropped down on to me. Eventually i had enough and managed to move to 4013 ( i think) where i could actually get some sleep without dust dropping on to me . In the morning of 30th august, i complained and spoke to the ops manager, ( sorry I've forgotten his name). He said he was going to refund me the the previous nights stay in points. I've yet to receive this. Quite simply beds should be clean ahead of putting in 50 inch TV's. It was the worst nights stay i have had for long time in the Watford Mecure.

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