Hotel - Mercure London Watford Hotel
Mercure Hotel Mercure Hotel

Mercure London Watford Hotel

3.0/5 1,170 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 15  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 15 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Our rooms

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 218 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Phone with 2 handsets in room
    • Pay per view channel(s)
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.6/5 AccorHotels Rating 2,127 reviews

Our guest reviews for Mercure London Watford Hotel

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.0/5 TripAdvisor Rating 1,170 reviews
Donald G. Couples - 07/11/2018 AccorHotels certified review
« excellent »

very good helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Hi Donald, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter General Manager

Mark B. Families - 06/11/2018 AccorHotels certified review
« Mr »

Pleasant FoH staff. Very helpful Very handy having a dog friendly hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter General Manager

Mr A. Business - 05/11/2018 AccorHotels certified review
« shocking food quality »

average room for price I paid, expensive drinks, limited bar menu and very bad quality food. Went to Mcdonalds straight after to get a big mac meal to fill me up

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter General Manager

Lady T. Couples - 04/11/2018 AccorHotels certified review
« Relaxing experience, would stay again. »

We totally enjoyed our experience at your hotel. We really the Spa facilities, especially the jacuzzi. The ladies changing rooms and toilets could definitely do with a makeover. Our room was nice and cosy. And we enjoyed both the breakfast and dinner served. Would definitely recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tunde, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter General Manager

Jide B. Couples - 04/11/2018 AccorHotels certified review
« Break from the kids »

Me and my wife want a short stay break away from the kids with access to swimming pool and spa treatments. The management team was excellent they really made our stay so wonderful and relexing.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Jide, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter General Manager

Sherry Couples - 04/11/2018 AccorHotels certified review
« Nice and relaxing »

Relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sherry, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter General Manager

M H. Families - 01/11/2018 AccorHotels certified review
« Billed as luxurious but failed miserably. »

Room lighting was inadequate, very dingey. Shower head was filthy such that water flow was impaired. Neither the sink nor the bath/shower drained properly. The bath pughole was rusty. Bath panel was chipped and sharp in places. My wife cut her foot on this. Complimentary tea/coffee in the room was mean, only 2 teabags and 4 milk sachets and no biscuits. The bar prices were excessive, and they refused to serve a coffee after 22.00 as the machines had already been cleaned. We ordered pizza from room service at about 22.30 to be told that this was not available out of hours, despite the in room menu stating it should be available 24 hours. Breakfast was poor. No grapefruit, choice of ‘hot’ food was poor, only fried eggs, was lukewarm and had clearly been sat waiting for some time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter General Manager

Anonymous Friends - 01/11/2018 AccorHotels certified review
« Comfortable »

Lovely staff who were helpful. Good location for our need Food was lovely although didn’t have all items.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Olivia, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter General Manager

Nadejah Couples - 01/11/2018 AccorHotels certified review
« It was a satisfying experience, however theres room for improvement. »

Overall, our stay was to a satisfactory standard, the massage and spa facilites were great, our room had a stain so we had to change and the food was okay, as some items I wanted weren't available. As well as this, the cocktails weren't nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nadejah , We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter General Manager

Brian Business - 30/10/2018 AccorHotels certified review
« usual issues with quality of rooms. »

Usual issues with 4200 rooms. TEV on radiator was stuck on full so room was like a sauna. Mentioned it to reception but was the same for 3 days. Think it is fixed now.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian, Further to our conversation today, i am glad to know that the issues with your room was resolved and that you are enjoying your stay. Sincerely, Pankaj Walia

Business - 28/10/2018 TripAdvisor review
« great city alternative »

As my husband is a platinum member of Accor we have stayed in many Accor member brands, but mainly the Mercure and Novotel. Some are good, some average but none particularly consistent or outstanding when it comes to an all round service. I chose this hotel purely based on cost with the convivence of parking and a quick communicate to the city while still close enough to the MI for a quick getaway at the end of the stay avoiding city centre traffic. Although on initial impressions when you walk in to reception it looks a little tired and in need of a make over the hotel rooms, service and food are excellent. everything clean and tidy, staff extremely attentive and dining that out performs the Novotel menus both in taste, price and variety. Beds are comfy in nice clean rooms all with iron and iron board. I wouldn't normally pick a Mercure after previous experiences of poor service but this one has made me think twice about writing this brand off my list and will definitely be on the list as an alternative to fighting in and out of the city.

Andy D. Business - 23/10/2018 AccorHotels certified review
« A little dated and worn but more then makes up for it in the quality of what it delivers »

From check in to departure a good all round experience. The staff I met were the very best I’ve experienced and I spend a lot of nights in hotels . It’s well managed - it’s very evident.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter General Manager

Jerry G. Business - 23/10/2018 AccorHotels certified review
« Absolutely awful »

Disabled room downstairs with no lift. Room smelled of disinfectant/sewerage Restaurant food at best average - service poor Woken at 10.35pm by restaurant insisting that I went back to pay the bill - they had taken my card on arrival! Meeting next morning on first floor - lift not working. Complained in writing twice whilst acknowledged still not 2 weeks later received a reply. DO NOT GO THERE

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I understand your annoyance at the fact that our disabled lift was out of order. it was as situation that was out of our control however our guest's who are wheelchair users can access the lower floor using a different route which although longer does not involve lifts. in regards to your meal in the restaurant I am sorry to hear that you were disturbed at 10:35pm to sign the bill but our duty manager had waived off the charge from your final bill at the time of departure as an apology and as gesture of goodwill. we are in the process of replacing our wheelchair lift for the halliwell suite and in order to facilitate of wheelchair using guests we have invested in a portable wheelchair lift and is available for a guest upon request and this situation is explained to the organisers. I have shared your feedback with the concerned people for further action and we are very thankful for your valuable feedback. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pankaj Walia

shandz2018 Couples - 23/10/2018 TripAdvisor review
« not satisfactory »

i booked a room to stay at the hotel as i saw the review were quite good but unfortunately my stay was not great from the beginning. for one after walking through the corridors to my room i could smell strong cigarettes..and not being a smoker this really upset me ... even more when i stepped in my room and smelt it in there too .and this was a non smoking hotel ???secondly i left for an hour and returned to my room to be adressed with loud music coming from the room next to mine and screaming voices from the same room.i waiting a while but after 20min i decided to call reception to let the know but to my suprise the telephone in the room did not work.i had to then use my personal phone to call the hotel direct where i stressed my issue .they advised i come back to reception to change my room.whilst i walked out i noticed staff knocking on the room next door. one of the staf then turned to me and said its fine they have turmed the noise down now .but i could still here a racket and their phone did not work.i wanted to move rooms end of.the staff member didn't believe me about the phone and went to check himself. aftr being proven right he followed me back to the reception where he became very abrupt and cheeky .. i was becoming to angry with his sarcasm that i almost decided to ask for a refund until another staff noticed i was getting very upset and found us a room.i will not! be staying there again.

Mohan Business - 22/10/2018 AccorHotels certified review
« Amazing »

Great friendly staff and Anisa was very friendly as usual when i checked in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohanadasan, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter General Manager

Mr J. H. Business - 18/10/2018 AccorHotels certified review
« Fantastic excellent »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be grateful if you could kindly share your thoughts on tripadvisor as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pankaj

Ellen J. Couples - 17/10/2018 AccorHotels certified review
« A Satisfactory Stay »

Just stayed for one evening. Reception very plush and staff friendly and helpful but unfortunately the bedroom was a little dated and really needs a good "freshen-up". Whilst the bathroom was clean, the shower was not very powerful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ellen, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter General Manager

Jane H. Families - 16/10/2018 AccorHotels certified review
« Noisy sleepless night3 »

As per my email . We were in room 128 and were kept awake much of the night by the corridor door outside the room banging ridiculously loudly when any e went through

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, P Walia

Christopher W. Couples - 16/10/2018 AccorHotels certified review

Room dirty and eggs for breakfast were like rubber. Eggs should be made to order.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. we provide fried eggs as part of our breakfast buffet however if a guest would like omelettes, poached, boiled or scrambled eggs then they are cooked to order. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, P Walia

Jay Couples - 16/10/2018 AccorHotels certified review
« was not great »

Drinks was over priced, rooms really need to be uplifted decor was poor, no proper A/C. Staff were friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jay, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, P Walia

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