Hotel - Mercure London Watford Hotel
Mercure Hotel Mercure Hotel

Mercure London Watford Hotel

3.0/5 1,148 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 15 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Our rooms

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 218 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Phone with 2 handsets in room
    • Pay per view channel(s)
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.6/5 AccorHotels Rating 2,078 reviews

Our guest reviews for Mercure London Watford Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.0/5 TripAdvisor Rating 1,148 reviews
Martin Solo - 18/09/2018 AccorHotels certified review
« Pretty average experience »

The room was adequate but not really deserving the privilege title. Bathroom was not great, no proper wardrobe and some of the firings were poor e.g cupboard mirrored door would not close fully

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. following your comments I have instructed our maintenance manager to address the points highlighted by you. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pankaj

Jennifer K. Couples - 18/09/2018 AccorHotels certified review
« Extremly Distressing and dissapointing »

I have emailed you and received no response. Please refer to email from me - j.… Jenny K..

Kola Business - 18/09/2018 AccorHotels certified review
« Value for money »

cool, good customer service from the staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kola, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pankaj

George Couples - 17/09/2018 AccorHotels certified review
« Ok but nothing special »

Unhelpful member of staff at check in, expensive but low quality food in the bar restaurant. Room was ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear George Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. we do not charge parking fee for any guest who is either a Le Club member or has booked directly with us. I am really sorry that despite this you were asked for parking. I have addressed the matter with the concerned person and reiterated our parking policies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pankaj

Therese W. Solo - 17/09/2018 AccorHotels certified review
« Disappointing »

Upon arrival I was placed in a room a very long way from reception. The card did not appear to be activated so I returned with all my luggage back to reception where the key was reconfigured. However, once back at the room however, the key would not unlock the door. Room 3366. I tried phoning reception from my mobile but there was no reply. I traipsed all the way back and was issued a new card for a different room (301). Being unwell and having driven for over 3 hrs I then discovered there was no plug for the bath and the toilet wouldn’t flush. I fell into bed only to discover the pillows were dreadfully uncomfortable. The next morning I phoned reception and complained. 2 staff members arrived .. checked the bath and “agreed” there was no plug .. the staff member then tried seven times before the toilet would flush. They placed me in another room (329). This room was perfect except that the pillows again were dreadfully uncomfortable to sleep on. On the final night before I was leaving I left a card outside my door for a room service breakfast (6:45-7:00). By 7:40 the breakfast had still not arrived and I hadn’t had a shower because I didn’t want to be in there when the breakfast arrived ... Reception kindly contacted the restaurant and didn’t charge me for the breakfast. If I hadn’t been unwell I would have left the hotel after the first night ... I just feel that the charges for this type of service are outrageous and as I said before if I hadn’t needed to get myself well again, I would not have stayed after the 1st night.

Ionel Couples - 16/09/2018 AccorHotels certified review
« Not to bad. »

Everything was alright until I have tried to make a shower. The shower taps was moving on the wall and the switcher between the main shower and The sides tubes which was supposed to be the massage shower, I believe, not work. That because of a lot of calcium and look like never been cleaned of calcium. At hot water tap, the button for water temperature, was missing... Another thing, I would have liked more to have a plastic glasses in a sealed plastic bag, ruther then the normal cups. That's all!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ionel Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter General Manager

Vittorio Business - 16/09/2018 AccorHotels certified review
« Very kind and helpful staff, but it needs modernising »

The hotel looks a bit 70's, plus in this day and age a staircase to get to the bedrooms is not in line with Mercure standing, on the positive side I found the room comfy with good amenities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vittorio, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter General Manager

Gurpreet Couples - 16/09/2018 AccorHotels certified review
« Quite good »

Stay was good. Staff were very helpful and friendly. Only thing is limited food menu after Hours.(oven was broken). Rooms could do with some updating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gurpreet, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter General Manager

Isha Friends - 16/09/2018 AccorHotels certified review

Really nice..Spa was great and good value for money

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ayesha, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter General Manager

Glenn R. Business - 16/09/2018 AccorHotels certified review
« Disappointed yet again »

I am an Accor Gold Member and have been for three years. OK, I accept the hotel rooms are dated and in need of refurbishment. I know as I'd stayed here twice before . . . but I was working across the road so it was convenient. The service is so poor. The hotel reception and restaurant areas look OK and the staff are smartly dressed but it's a facade. The reception greeting was non-existent when I compare this to the MANY other hotels I have stayed in. I got a better welcome in a crappy 2 start hotel in Moscow earlier this year!!!! It was just the same when I checked out. Thanks so much, I really feel like a valued guest and Accor Club member . . . not. I've given this hotel 3 tries in 2 years. Next time I'll stay at the nearby Hilton, even if it is £30 dearer for 1 single night. Please, please, please, please Accor group, do something drastic with this hotel. It pains me to say it, but I won't return to this . . even if it means I lose out on my Accor Club points.

A. C. Families - 16/09/2018 AccorHotels certified review

Very enjoyable stay. All staff very helpful and pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allan Allan Porter General Manager

H Couples - 15/09/2018 AccorHotels certified review
« Not what I expect from Mercure »

The hotel was fine as a bu the motorway hotel but it wasn’t the quality I would expect from a Mercure. There were gaps under the doors so you could hear noise from the corridor and the bed was uncomfortable with hard lumpy pillows. It was fine as a means to an end as it was close to our final destination and the motorway

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hannah, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter General Manager

Simon G. Couples - 15/09/2018 AccorHotels certified review

Ok but nothing exceptional

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter General Manager

Michelle Friends - 13/09/2018 AccorHotels certified review
« Ms Michelle B. »

We had an amazing experience all 15 Ladies who attended the reunion had a blast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle, We very much appreciate your comments regarding your stay at the Mercure London Watford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be grateful if you could kindly share your feedback on tripadvisor as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, P Walia

Pauline N. Business - 13/09/2018 AccorHotels certified review
« Mrs N. »

The food was excellent. I took advantage of room service for both my evening meal and breakfast. ( Although it would have been nice to have had covers for the evening meal and the glass of wine to ensure that it was not contaminated on the journey to my room. I was disappointed with the size of the room and the fact that there was no tea tray. I normally stay at the Hilton and found the Mercure to fall short of my expectations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pauline , Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I noted your comment regarding the tea tray, in this room it is located behind the glass panel door. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter General Manager

Anonymous Couples - 11/09/2018 AccorHotels certified review
« In need of a little TLC »

Stained carpet and broken hair dryer in the room. Gym changing rooms in need of a clean. Dirty cups left out by the pool overnight. Food in the restaurant decidedly average.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessica, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter General Manager

Peter A. Friends - 11/09/2018 AccorHotels certified review
« Could have been better »

Our room was small and not particularly clean. The decor was in need of updating. Very basic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allan Allan Porter General Manager

Balika J. Solo - 10/09/2018 AccorHotels certified review
« I love staying in this hotel, however internet does not work in my room »

a have staying in the hotel a number of times. However the past 2 times, i made a special request: a room where I didn't have to climb any stairs, due to health issues. The room was fine, however, the internet connection was very low - i could not use youtube and other popular websites. This is the 2nd time where i've had a room with very low internet. The wifi signal shows as full strength, but it is very difficult to stream videos. I didn't not feel like changing rooms at the last minutes, due to my health and it's late at night when i discover that the internet is not working well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Balika j., Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have asked our maintenance manager to check the signal strength and the sped and both were satisfactory, we have also asked our IT team to monitor the WIFI system over next few days as well. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pankaj

M A. Business - 06/09/2018 AccorHotels certified review
« Cant be more worst »

rooms had really bad mattresses, spiders and flies in the room, showed them to the memeber of staff, wont book again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammad, Thank you for taking the time to tell us about your experience at the Mercure London Watford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. your feedback has been shared with our housekeeping team for further action. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pankaj

Dave J. Business - 06/09/2018 AccorHotels certified review
« Awful experience »

Awful, the worst hotel experience I have ever endured

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