Mercure London Watford Hotel 4 stars

TripAdvisor rating 3.0/5 1,238 reviews
Mercure London Watford Hotel
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Room 1

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Hotel extras

  • Feel Good Health Club with gym, sauna and pool

  • In-house bar & restaurant serving authentic local dishes

  • 14 versatile meeting rooms can hold up to 200 people

  • On-site parking for up to 350 cars

  • M1, M25 & M40 and airports all within 20 miles

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 15 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure London Watford Hotel

A41 Watford Bypass
WD25 8JH
watford
united kingdom

Tel: +4402087020012

Fax: (+44)208/9507809

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    LONDON HEATHROW At 35.4km / 22 miles

  • By train

    WATFORD JUNCTION At 4.83km / 3 miles

GPS :51.657615, -0.348998

Currently, close to our hotel

100% Design London

From 18/09/2019 to 21/09/2019

At 20 km

The London Chocolate Show

From 13/10/2019 to 15/10/2019

At 20 km

Westminster Mile

From 26/05/2019 to 26/05/2019

At 22 km

Bupa London 10,000

From 27/05/2019 to 27/05/2019

At 23 km

Masterpiece London 2019

From 27/06/2019 to 03/07/2019

At 23 km

London International Antiquarian Book Fair

From 07/06/2019 to 09/06/2019

At 24 km

Cricket World Cup

From 30/05/2019 to 14/07/2019

At 25 km

The Championships Wimbledon, tennis

From 01/07/2019 to 14/07/2019

At 28 km

Hampton Court Palace Flower Show

From 02/07/2019 to 07/07/2019

At 28 km

Greenwich+Docklands International Festival

From 21/06/2019 to 07/07/2019

At 31 km

Our accommodations

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

Classic room with 1 double bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Classic room with 2 single beds

  • Max. number of persons: x2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Compact Room with one double bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Compact Room with 2 single beds

  • Max. number of persons: x2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Classic family room for 2 adults and 1 child

  • Max. number of persons: x3
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Classic adapted room with 1 double bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Classic adapted room with 2 single beds

  • Max. number of persons: x2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Privilege room with 1 double bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Our restaurants and bars

THE BRASSERIE

Type of cuisine: Brasserie

Unwind in The Brasserie over coffee or have a bite to eat. This individually styled restaurant offers a wide selection of internationally inspired dishes from quick snacks to 3 course meals complimented by a range of fine wines.

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BAR

Photo non contractuelle / Strictly non binding

Enjoy an aperitif in The Bar while surfing the internet with wireless access. We offer a range of wines, beers, spirits and soft drinks as well as light meals allowing you to keep on relaxing until you are ready to leave.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 282 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 190 people

Find out more
Mercure London Watford Hotel Meeting Room

Our guest reviews for
Mercure London Watford Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.6/5

2,365 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.0/5

1,238 reviews

Customer review rating 3.6/5

Jussara G. Couples - 15/05/2019 AccorHotels certified review

There were no more rooms with double bed so me and my partner didn’t sleep in the same bed. Well I had the old room but that doesn’t mean the room shouldn’t still be had what I thought was needed. My bed lights were both not working. There wasn’t any plugs near the bed .. not even a stand to put anything aside...

Dear Evalina I appreciate your feedback and apologise for the discomfort of your stay. Let me assure you, your complaints have been heard. Let me know in what room you were staying. I’ll start an investigation and see where we can better our customer's experience. Please let me know when you intend to visit us again, I’ll make sure to look after your booking accordingly. Sincerely. Keelan Harris
Customer review rating 3.6/5

J H. Friends - 14/05/2019 AccorHotels certified review

Had a good night's sleep. Room was quite warm unfortunately, with no air con - and even though windows opened, room was on ground floor and did not feel comfortable leaving open overnight. Did not matter as no airflow meant that room didn't cool down anyway (until I opened the door to the room, which finally brought some cool air in) Central reservations team did not process my booking correctly and I had to spend a lot of time with the lady at the front desk trying to avoid paying twice :(

Thank you Jonathan for your positive feedback. I’ll share them with our team. Kind regards. Keelan Harris

I was dissatisfied, because room had ferric oxide exposed on pipe radiator not on piping well hot - the room was in a hot and cold combination, cause d me to be coughing from my first night

Customer review rating 3.6/5

Paul G. Couples - 14/05/2019 AccorHotels certified review

Room was not suitable, as piping were overheated and corrosion were exposed on piping, radiator not working , I coughed for the two nights , was very sick throughout my stay.

Dear Paul I appreciate your feedback and apologise for the discomfort of your stay. Let me assure you, your complaints have been heard. Let me know in what room you were staying, and I’ll start an investigation and see where we can better our customer's experience. Please let me know when you intend to visit us again, I’ll make sure to look after your booking accordingly. Sincerely. Keelan Harris

Little bit far from Central London

Customer review rating 3.6/5

Rob Couples - 14/05/2019 AccorHotels certified review

Nice hotel. Pleasant helpful staff. Good bar and snack area with good quality food.

Thank you Robert for your positive feedback. I’ll share them with our team. Kind regards. Keelan Harris

Mrs

Customer review rating 3.6/5

Anonymous Solo - 12/05/2019 AccorHotels certified review

Very nice very nice quite room 339 Staff on check in first class Room clean Room staff very good

Thank you Rosemary for your positive feedback. I’ll share them with our team. Kind regards. Keelan Harris

Not Good!

Customer review rating 3.6/5

Belinda H. Business - 10/05/2019 AccorHotels certified review

Rooms were ok - clean and nicely furnished, front desk staff friendly and helpful but the food was shockingly awful!! Went for dinner on the first night and ordered a vegetarian curry dish which was really hot and spicy and had to send it back. I then ordered the salmon with asparagus and potatoes. When the dish was bought to the table the potatoes were BLACK!!! They were so old and disgusting I wouldn't have given this food to my dog, let alone a human being. Completely revolting. Ended up eating the fish and leaving the rest. THE WORST FOOD EXPERIENCE OF ANY HOTEL I'VE EVER, EVER STAYED AT!!!! GET A NEW CHEF!!!

Dear Belinda I am sorry your stay at Mercure Watford did not meet your expectations. Let me assure you, your complaints have been heard, I took them seriously, I am and will continue acting on them. I will start an investigation, and I’ll do a debriefing with the chef after I’ve gathered all information. Should you have more observation concerning the above, please do not hesitate to contact me on my email address or send me your contact details and will make my priority to contact you directly. Thank you again for your feedbacks. Keelan H.

OUTDATED AND EXTREMELY RUN DOWN

Customer review rating 3.6/5

Rawlings Couples - 08/05/2019 AccorHotels certified review

We recently stayed here overnight as were visiting family locally. Upon arrival at the hotel were given room 109 which immediately on entering smelt musty and foisty and the room was very shabby and outdated. When mentioning the smell to reception we were asked "of smoke" so they must be used to room smelling - a lot of windows to the hotel rooms were actually open. After requesting we were moved we were given room 307, which didn't smell, was still outdated but a little better than the first room. We didn't end up using the facilities (the reason why we booked the hotel) as we ran out of time but reading the previous review they wouldn't have been open anyway. We didn't eat in the restaurant but when walking down the side of the restaurant from the outside the inside windowsills were extremely dirty with cobwebs, dead spiders and dead flies - no wonder the restaurant was empty and is offering "two for one" using the Dine card - don't bother! Overall I wouldn't recommend this hotel to anybody - it needs a lot of money spending on it or even demolishing - it doesn't look very appealing from outside or inside

Dear H. I appreciate your feedback and apologise for the discomfort of your stay. Let me assure you, your complaints have been heard. Let me know in what room you were staying, and I’ll start an investigation and see where we can better our customer's experience. Please let me know when you intend to visit us again, I’ll make sure to look after your booking accordingly. Sincerely. Keelan Harris

Comfortable, but not always clean

Customer review rating 3.6/5

Jm Business - 07/05/2019 AccorHotels certified review

I slept well, the staff were really nice and the food was ok. Reception were engaged, always available, personal, helpful and polite. The catering staff were a little distant, but very accommodating when I had their attention. The food tasted good, however lacking in choice for a dairy/meet free eater. The lady working in the Spa was great - it was a great massage and she was particularly attentive, a real credit. It is a shame about the noise from the neighbouring gym. My room was not properly cleaned - dark hair stuck to the shower walls (I'm blonde), hardened food stuck to the throw cushions, smudge marks on the bedding. I was alone, I was provided with a family sized room (fine), but the sofa bed was unnecessarily made up making me think that I may have been given the wrong room. My key card stopped working 3 times during my stay (2 nights) which was pretty inconvenient as it is a long walk from reception to my room. I did not complain about any of the above as I was shattered. I feel that any comment from me would have seen them fixing the issue immediately. I would have liked to see more sustainable practices in place, but I feel this is not a priority for them.

Dear Joanne. I've acknowledged the feedback about your stay. I will have a meeting with our head housekeepers regarding the cleanliness of our rooms to better customer's experience. Looking forward to welcoming you back soon. Kind regards. Keelan Harris

Absolutely perfect in everyway.

Customer review rating 3.6/5

Aaron Couples - 07/05/2019 AccorHotels certified review

All staff were pleasant and professional. Room was exactly what we expected and breakfast was just what we needed in the morning.

Thank you Aaron for your positive feedback. I’ll share them with our team. Kind regards. Keelan Harris

Ms

Customer review rating 3.6/5

Anonymous Solo - 06/05/2019 AccorHotels certified review

Room clean bathroom clean. All comfortable. Reception very helpful.

Thank you Pauline for your positive feedback. I’ll share them with our team. Kind regards. Keelan Harris

Inconsistant

Customer review rating 3.6/5

Thomas Couples - 06/05/2019 AccorHotels certified review

Staying in a Mercure is bit of a hit or a miss. There appears to be no set standard for a privilege room. Sometimes there were biscuits in the room sometimes there wasn't, sometimes there were two robes sometimes there was only one. In some rooms the heated towel cupboard had a door on it and it worked and sometimes it didn't. Sometimes there were two chairs sometimes there was only one. In each of the three rooms that we had in Watford the toilet needed a good clean. Below the water line in each there was disgusting staining. A bottle of Domestos would have fixed it. We recently stayed in the Mercure in Darlington. The privilege room had a safe and fridge (sadly lacking in Watford). Staff in both hotels were very good.

Dear Thomas.Thank you for sharing your experience of your stay in Mercure Watford. I’ve acknowledged your comments regarding the standards of our Privilege room. I'll share your comments with our head housekeepers to better our customer's experience. Kind regards. Keelan Harris

Mr

Customer review rating 3.6/5

Michael L. Business - 04/05/2019 AccorHotels certified review

Pleasant, clean, noisy rooms from poor sound defence of doors. You can hear everyone in the corridor from your room and can hear people in their rooms from the corridor.

Dear Michael I've acknowledged your feedback about your room. We work very hard in improving customer’s satisfaction and better their experience. Looking forward to welcoming you back soon. Kind regards. Keelan Harris

A relaxing overnight stay before hospital procedure.

Customer review rating 3.6/5

B T. Couples - 04/05/2019 AccorHotels certified review

Clean & comfortable room, larger than expected for the standard offered . Staff helpful & friendly. Tea making not easily accessible, newspaper not available. Food good and good value. Service a bit slow at dinner. Short drive into Watford.

Dear Brenda Thank you for your comments regarding your stay at Mercure Watford. It’s always a pleasure to receive positive feedback. I’ll share your comments with our team. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards. Keelan Harris

Mr M.

Customer review rating 3.6/5

B M. Business - 03/05/2019 AccorHotels certified review

Hi, I stay at this hotel very frequently and will continue to do so as the staff are very good and feels like a home from home. One thing you can do though (and I discussed this with the front desk) is clear the significant amount of fly tipping and the bottom of the carpark and general litter around the carpark. Your boundary fence at the bottom is not maintained and broken allowing the tipper to deposit mattresses and bags into the neighboring green space. Can you please arrange for the area to cleared including the embankment and the fence reinstated to stop further dumping. Just installing a fence would close of the pollution forever and its home to mammal and birdlife so you need to do both. Many thanks Ben

Dear Benjamin. Thank you for sharing your experience of your stay in Mercure Watford. I’ve acknowledged your comments regarding the car park and I'll see where I can better our customer's experience. Kind regards. Keelan Harris

My needs were adequately met but no more than that.

Customer review rating 3.6/5

John Business - 02/05/2019 AccorHotels certified review

I stayed for B&B only, arriving late and leaving immediately after breakfast. The staff were fine; indeed the chap running the restaurant for breakfast was professional, smart and cheerful. But the hotel is very tired. In my room, a hatch was hanging off in the bathroom; the washbasin had no plug; the carpet was filthy; the curtains were full of holes. I was also charged £5 for parking but there was no reference to this when I booked. I have stayed in some very pleasant Mercure hotels and I find the beds provided very comfortable. this one, however, lets the brand down.

Thank you John for taking the time for sharing your experience at Mercure Watford. Let me assure you, your complaints have been heard, I took them seriously, I am and will continue acting on them. Please let me know in what room you were staying, I’ve pass on your comments to the relevant department to act on them rapidly. Kind regards. Keelan Harris

Nice clean room, friendly staff.

Customer review rating 3.6/5

Scott Solo - 02/05/2019 AccorHotels certified review

This was a good stay for the 1 night I was there, bed was comfy, room was clean and of quite a nice size, and friendly helpful staff.

Thank you Scott for your positive feedback. I’ll share them with our team. Kind regards. Keelan Harris

Great stay

Customer review rating 3.6/5

Anonymous Solo - 02/05/2019 AccorHotels certified review

I stayed for 1 night in April 2019. The reception staff were very helpful. The room was clean. Overall a good stay.

Thank you Nirav for your positive feedback. I’ll share them with our team. Kind regards. Keelan Harris

Excellent location and excellent welcome

Customer review rating 3.6/5

E H. Families - 01/05/2019 AccorHotels certified review

Everything was fluid and easy. Our room was ready and the sofa bed set up for my two young boys.

Thank you Elizabeth for your positive feedback. I’ll share them with our team. Kind regards. Keelan Harris

OK Stay

Customer review rating 3.6/5

Anita Business - 01/05/2019 AccorHotels certified review

Pleasant staff, clean room (and I was upgraded to a slightly larger one). Breakfast is pretty standard. Bar very expensive for what it is and the bar/room service menu limited and expensive. I chose not to eat in the hotel for that reason. Nice outdoor seating area.

Thank you Anita for your positive feedback. I’ll share them with our team. Kind regards. Keelan Harris

Poor quality

Customer review rating 3.6/5

Catherine Couples - 30/04/2019 AccorHotels certified review

The lady at check in was really nice and helpful. Parking was free which was useful. The room was shabby and the walls were paper thin. Paint peeling off the window sills, thin doors with gaps. Stale smell in the bathroom. Good to see an ironing board and iron. I can overlook cosmetic things as I know it's a cheap booking and I was using it as somewhere to rest after a long drive from Dundee, however I didn't get a good sleep as I could hear lots going on in the corridor, the adjacent rooms and outside the windows until very late/early hours.

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