Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.5/5 1,200 reviews

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Mercure Manchester Piccadilly Hotel - Image 1
Mercure Manchester Piccadilly Hotel - Image 2
Mercure Manchester Piccadilly Hotel - Image 3
Mercure Manchester Piccadilly Hotel - Image 4
Portland Street, M1 4PH MANCHESTER, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Our accommodation(s)

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Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

GPS:53.479874, -2.237445

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LEVEL 3 LOUNGE AND RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.5/5  1,200 reviews

TripAdvisor Rating  3.5/5  4,852 reviews

Excellent staff, nice stay.

TripAdvisor rating 5.0/5

jordancB5622GE TripAdvisor review

Met ian on reception as we arrived, very friendly, very helpful, asked us the reason for our stay and as it was an anniversary we were upgraded to suite, given a drinks voucher for the bar and a complimentary late checkout. Checkin and checkout was simple and quick, every member of staff we passed spoke to us and were very friendly. Hotel looked after our bags after our stay aswell so we could explore Manchester without a suitcase. Room was very clean, well stocked and a nice place to be. View from the 14th floor was really good, could see Manchester citys ground, which isn't the hotels fault! Being really picky a couple of bits in the bathroom could probably do with a refresh but it took away nothing from the stay or the service. Would definitely consider staying again if we visited Manchester in the future. Thanks

Tea and coffee in lobby

TripAdvisor rating 2.0/5

Mike D TripAdvisor review

Just visited, as small group of 4 adults. Ordered 3 coffees and 1 tea from the lobby area. Waitress pleasant and timely in her service; however, served 2 coffee and 2 teas? The beverages were all served in disposable paper cups, with extra sachets of milk if required. The tea was luke warm, tea bags left in the cup. Surley, we should at least have the milk served separately, so we can judge the amount to add....and it wouldn't be unreasonable to serve the tea in a pot, with crockery? Realise cost savings are important; nevertheless, this was not acceptable for a hotel of this star rating. It felt like a 'down market' fast food restaurant. The hotel used to be, in the late sixties, a premier hospitality venue in Manchester; today, it was more of an embarrassment with colleagues from different parts of the UK.

I'm sorry to hear about your disappointing experience at our hotel. Your feedback is valuable to us, and we apologize for falling short of your expectations. We appreciate you bringing these issues to our attention, and we will address them with our team to ensure that our service and presentation meet the standards expected of us. We understand the importance of providing a high-quality experience for our guests, and we regret that we did not meet this standard during your visit. Your comments regarding the serving of beverages and the use of disposable cups will be reviewed to improve our service and presentation in the future. Please accept our sincere apologies for any inconvenience caused. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience. If there's anything else we can do to address your concerns, please don't hesitate to contact us directly.

The Vegan food was outstanding...

TripAdvisor rating 5.0/5

Kevin N TripAdvisor review

I recently stayed at the Mercure Manchester Piccadilly for the Vegan and Animal Rights Conference. The Vegan food was outstanding and the staff were fantastic, thank you so much for your hospitality.

Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your recent stay with us during the Vegan and Animal Rights Conference. Providing outstanding vegan food and exceptional service is something we strive for, and we're thrilled that we could exceed your expectations. Your kind words will be shared with our team, who will be pleased to hear that their hospitality made a positive impact on your experience. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!

Lovely Stay

Customer review rating 5.0/5

David Families - Confirmed reviews ALL

stayed to see son and the welcome and stay was great

Dear Charles F., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Average experience for above average price

TripAdvisor rating 3.0/5

Kazzapri TripAdvisor review

We stayed on the weekend of the Manchester Marathon at inflated prices. The room was standard fare but I felt that the bed was uncomfortable. We could also hear the conversation of the people next door through thin walls. On the positive side, the staff were friendly and the breakfast was good. The location is also good. I felt that the price was high but I assume that was because it was the marathon weekend which sadly leaves me feeling exploited. Their car park is difficult to spot as the entrance is immediately adjacent to the large NCP signs for that car park. This should be explained in the hotel literature.

Thank you for sharing your feedback with us. We're glad to hear that you found our staff friendly, enjoyed the breakfast, and appreciated our convenient location. However, we apologize for any inconvenience you experienced during your stay, including discomfort with the bed and noise from neighboring rooms. Your comments regarding the room's comfort and sound insulation will be shared with our team for further review and improvement. We understand your concerns regarding the pricing during the Manchester Marathon weekend. While demand-based pricing is common during peak events, we regret any feelings of exploitation you may have experienced. We appreciate your understanding of the circumstances. Thank you for bringing the difficulty in spotting our car park entrance to our attention. We'll review our hotel literature to ensure clearer instructions are provided to our guests. Your feedback is invaluable to us as we continuously strive to improve our services. If there's anything else we can do to address your concerns or if you have any further feedback to share, please don't hesitate to reach out. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

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Other web-users rate our hotel

  • 2,007 reviews 9.3/10 Location
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  • 253 reviews 1.4/10 WiFi
  • 1,329 reviews 4.2/10 Cleanliness
  • 1,277 reviews 4.1/10 Comfort
  • 912 reviews 2.8/10 Amenities
  • 860 reviews 8.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.