Mercure Manchester Piccadilly Hotel 4 stars

TripAdvisor rating 3.5/5 3,679 reviews
Mercure Manchester Piccadilly Hotel
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Hotel extras

  • The Brasserie restaurant serves international cuisine

  • Wedding facilities capable of accommodating 800 guests

  • 12 minutes walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH
manchester
united kingdom

Tel: +4401617511412

Fax: (+44)161/2342819

Contact email

Check-in from 14h00

Check out up to 12h00

  • PICADILLY GARDENS :   First Manchester

  • By plane

    MANCHESTER AIROPRT At 14.48km / 9 miles

  • By train

    MANCHESTERPICADILLY At 0.8km / 0.5 miles

GPS :53.479874, -2.237445

Our accommodations

All bedrooms are climate-controlled and feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a top-floor superior room whe re you'll find an interconnecting lounge with sofa, desk, additional television and city centre views. Four poster rooms are also available.

Classic room with 1 double bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Classic room with 2 single beds

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Privilege room with 1 double bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Privilege room with 2 single beds

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Classic Room with 1 double bed, High floor with City View

  • Max. number of persons: x2
  • Views: Panorama view, City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Standard Room with 2 single beds, City side

  • Max. number of persons: x2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Superior suite with 1 double bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Our restaurants and bars

THE BRASSERIE

Type of cuisine: Brasserie

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Lunch

10:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BAR

Photo non contractuelle / Strictly non binding

The Bar offers a range of wines beers, spirits and soft drinks. If making your way to The Brasserie feels like too much effort, light meals are available in the bar allowing you to continue relaxing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 814 m²

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 650 people

Find out more
Mercure Manchester Piccadilly Hotel Meeting Room

Our guest reviews for
Mercure Manchester Piccadilly Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.7/5

4,739 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

3,679 reviews

One night stay

Customer review rating 3.7/5

Anonymous Business - 18/04/2019 AccorHotels certified review

Lovely staff, good selection at breakfast but room could do with freshening up. Also towel had a big stain on it, had to use spare one

Dear Zarah W., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claire Chapman Guest Relations Manager

Outstanding service

Customer review rating 3.7/5

Ollie Business - 18/04/2019 AccorHotels certified review

Upon arriving at the hotel I had issues with the booking as I had booked with Accord paying extra for a late checkout up to 6pm. The hotel reception at the time did not guarantee my late checkout and as it was the only reason I had booked into Mercure I was frustrated. My whole day was planned around a late checkout including international conferences in the afternoon which I needed a quiet place for. Jane the receptionist noticed my frustration as I started to enquire about nearby hotels... she then started searching the system and kept reassuring me that she would do everything she can to see whether it’s possible to have a late checkout... after several minutes of frustration she managed to secure a room which was required at a later time the next day in order for me to get a late checkout... I’m ever so grateful. They managed to help me keep to my schedule which I had planned with my clients. They were amazing. Thank you.

Dear Abdulqader O., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with Jane and our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire Chapman Guest Relations Manager

pretty satisfied, rooms need some attention

Customer review rating 3.7/5

Joe V. Families - 18/04/2019 AccorHotels certified review

satisfactory, reception was excellent, same with bar staff. cleaners need to be more meticulous, the breakfast crew (except for the persons who greet you at the entrance) are a robotic lot, stern looking and not even bothering to say good morning either as a greeting or as a recognition of the fact that the client has greeted them! They need a course in how to communicate positively with clients

Dear Joe, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely Claire Chapman Guest Relations Manager

Mr S K.

Customer review rating 3.7/5

Mr ,. M. K. Couples - 17/04/2019 AccorHotels certified review

Could not find any fault with the service nothing was to much trouble . The sink in the bathroom was blocked and we were moved to another room within ten minutes of reporting the fault

Dear Sean K., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire Chapman Guest Relations Manager

Upgrade

TripAdvisor rating 3.5/5

Steve B Solo travel - 16/04/2019 TripAdvisor review

Very enjoyable stay made even better by unexpected upgrade of room (accor member) Good breakfast and facilities. Helpful and pleasant staff. Good bar area, lifts seem to take a while is only criticism

Dear Steve B, Thank you for taking the time to review the Mercure Manchester Piccadilly Hotel. It is great to read that you enjoyed your recent stay with us, and that you were pleasantly surprised with our gesture of the upgraded bedrooms. Thank you for being a loyal Le Club Accor Member. Kind regards, Claire Chapman Guest Relations Manager.

Noisy room cold bacon

TripAdvisor rating 3.5/5

Ldnsolo Solo travel - 16/04/2019 TripAdvisor review

I stayed in a beautiful room unfortunately it was too cold and room 618 was positioned in front of the lifts . So people coming home at night and talking and being generally in party mode, it kept me awake . It was such a shame. Breakfast was disorganised, couldn’t find the toaster until I had finished, the bacon was cold, I don’t mean Luke warm ,I mean cold. I went for more coffee, when I came back the waitress had cleared my table and someone else was sat there. Overall I had high expectations for the price but I was very disappointed.

Dear Ldnsolo, Thank you for taking the time to review the Mercure Manchester Piccadilly Hotel. It is great to receive your feedback as this is how we are able to improve our products and services. I am truly saddened to read that your stay did not meet expectations. In regards to the room, had this of been reported, the 24-hour Guest Care Management Team would have been more than happy to move your bedroom to somewhere more suitable for you, with less noise from guests using the lifts. The breakfast layout is spread across the front of our Bar and Restaurant area to avoid congestion in the different breakfast areas. Please rest assured I will pass on your comments for the relevant departmental managers to address with their teams. Kind regards, Claire Chapman Guest Relations Manager.

Stay was ok

Customer review rating 3.7/5

Anonymous Business - 15/04/2019 AccorHotels certified review

Room was great size and clean, curtains were partially hanging off in the corner of the room. Elevators exceptionally slow at busy times and not helped with one being out of order on the Saturday morning. Lot of outside noise.

Dear Alan, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely Claire Chapman Guest Relations Manager
Customer review rating 3.7/5

J.b. Business - 15/04/2019 AccorHotels certified review

Bed was uncomfortable, room was tired & in need of a re-fresh, the carpet was dirty, one of the towels had a stain on, the rooms aren't soundproof, I had a very noisy neighbour and heard everything from the corridor. overall, not a very pleasant stay.

Dear Jenny B., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claire Chapman Guest Relations Manager

could have been better

Customer review rating 3.7/5

Mr A. M. G. Couples - 15/04/2019 AccorHotels certified review

check in was good and quick, room was good apart from as a privilege room the coffee machine was falling apart, not that it made a diference the bath itself floor looked quite old . the breakfast was luke ward to be honest but a good variety was available, little surprised as it was a privilge room did it spoil our stay not really, we were in room 807 nice view compared to other mercure hotels we have stayed in room could be better did it spoil our stay no its just an honest review.

Dear Malcolm g., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire Chapman Guest Relations Manager

Very comfortable hotel.

Customer review rating 3.7/5

Anthony Couples - 15/04/2019 AccorHotels certified review

We only needed one night as we were going to see a show at the Manchester Arena. The hotel met expectations and was very clean and comfortable. We didn’t order breakfast but enjoyed a checkout at 12 pm which gives you a bit of a lie in. I would definitely stay at this hotel again as it is in a nice area of Piccadilly Gardens.

Dear Anthony M., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire Chapman Guest Relations Manager
Customer review rating 3.7/5

Anonymous Families - 15/04/2019 AccorHotels certified review

Only stayed for two nights but was most satisfactory. Our room maid Frieda looked after us and I cannot speal too highly of Paul the concierge who was very helpful.

Dear Linda M., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire Chapman Guest Relations Manager

Disappointing

Customer review rating 3.7/5

Nicky H. Business - 15/04/2019 AccorHotels certified review

I stayed two weekends in a row. The first was for two nights - on that occasion I asked for a lower level room by telephone in advance and was still given level 7. The room was grubby, the breakfast was cold and running out of some items and worst of all, my room was not locked after cleaning and was left open all day. I informed the desk but had no apology from management or offer of an upgrade next time. The second occasion, for one night, I had level 6. One of the lifts was not working and after waiting nearly ten minutes to get in one, I had to walk down a back staircase (I think the staff stairs, as couldn't find directions to the main one) carrying my suitcase. Again, the breakfast was cold, although we were there at the start of service.

Dear Nicky, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely Claire Chapman Guest Relations Manager

Great location

Customer review rating 3.7/5

Annmarie W. Couples - 15/04/2019 AccorHotels certified review

Great location great price every thing we needed friendly staff

Dear Karl W., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire Chapman Guest Relations Manager

Very comfortable and welcoming

Customer review rating 3.7/5

Anonymous Business - 15/04/2019 AccorHotels certified review

Pleasant check in experience, very comfortable room and good variety of food for breakfast.

Dear Davidmr G., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire Chapman Guest Relations Manager

Below expectations

Customer review rating 3.7/5

Rob S. Business - 14/04/2019 AccorHotels certified review

1. The sat nav postcode for parking when calling and pressing option 4 is invalid 2. I booked a twin room and got a double. I asked for it to be changed in the second night but came back late and it was still a double which was difficult sharing with a work colleague 3. I ordered food on Thursday a salmon salad and fries. The guy serving w great but food took 40 mins and was awful. The salmon was so dry you wandered whether it ever actually lived in water. Location brilliant

Dear Robert I S., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claire Chapman Guest Relations Manager

Conference in Manchester

Customer review rating 3.7/5

Cathy R. Business - 13/04/2019 AccorHotels certified review

Very good

Dear Cathy Mrs D., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire Chapman Guest Relations Manager

Very satisfactory

Customer review rating 3.7/5

Jervis S. Families - 13/04/2019 AccorHotels certified review

Excellent

Dear Jervis S., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire Chapman Guest Relations Manager

Not as enjoyable as previous stays

Customer review rating 3.7/5

Anonymous Couples - 12/04/2019 AccorHotels certified review

Staff very courteous Disappointed that menu was not as good as previously

Dear Marie H., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire Chapman Guest Relations Manager

Nice hotel

Customer review rating 3.7/5

Rebecca A. Business - 10/04/2019 AccorHotels certified review

Very nice hotel. Comfortable room. However, there was a lot of noise around 1am. It sounded like a woman screaming and I know it wasn't the hotels fault but it did interrupt my sleep. The room was also quite cold at times and the heater was unresponsive.

Dear Rebecca Miss A., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire Chapman Guest Relations Manager

Unpleasant

Customer review rating 3.7/5

David D. Friends - 08/04/2019 AccorHotels certified review

Average room, breakfast which gave me food poisoning and left me in pain for three hours until (eventually) the Gaviscon took effect. Unfortunate that I had to pay over the odds for the remedy in your in-house shop. I am aware that other breakfast guests did not suffer the same malaise, so I imagine it was a random unfortunate lapse in kitchen hygeine (I ate eggs.) Nevertheless, it caused me considerable distress and I believe there is a hygeine issue you need to address. Rather than recommending your hotel, I will be warning friends and family away from staying with you.

Dear David D., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please note that we do have a 24-hour Guest Care Manager who you would have been able to assist with any issues during your stay. We did not receive any other reports of food poisoning during the dates of your stay. Whilst we do empathise with your unfortunate situation, we must take this feedback into account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claire Chapman Guest Relations Manager
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