Hotel - Mercure Manchester Piccadilly Hotel
Mercure Hotel Mercure Hotel

Mercure Manchester Piccadilly Hotel

3.5/5 3,615 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Concierge

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 13 meeting room(s)
  • Copy/print service available
See all services

Our rooms

All bedrooms are climate-controlled and feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a top-floor superior room where you'll find an interconnecting lounge with sofa, desk, additional television and city centre views. Four poster rooms are also available.

  • 280 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.7/5 AccorHotels Rating 4,428 reviews

Our guest reviews for Mercure Manchester Piccadilly Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 3,615 reviews
N S. Couples - 13/02/2019 AccorHotels certified review
« Not what I expected!! »

Hotel is run down, needs updating. Expensive compared to hotels of similar standard

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicola, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services; please do accept our apologies for the matters encountered which have been shared with the team here for future development and training. I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely,

Mark M. Couples - 12/02/2019 AccorHotels certified review
« tired hotel & visitor »

The room really needs a bit of modernisation, everything was looking very tired, I've stayed in better hostels!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark M., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Geraldine R. Couples - 12/02/2019 AccorHotels certified review

Small city view rooms but great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ciaran, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely

Helen Friends - 12/02/2019 AccorHotels certified review
« Average chain hotel. Nothing special »

Great location for central Manchester, but right from the start we felt a bit disappointed when we thought our price to stay included the car parking and found it didn’t. The concierge was adequate, but we had to wait to be acknowledged and spoken to, whilst they dealt with something on the computer, not even a smile whilst we waited. The rooms were fine, though rather tired and a little grubby (bath needed bleaching). Sunday breakfast was rather poor. Being set out over a large space it was difficult to find everything and to organise to get everything together hot. The egg chef was a great idea, but poorly executed. I think if you offer a service like that it should be brought to you when cooked. Check out was fine, but again, no one asked if we had enjoyed our stay and we waited whilst a conversation was had on the other side of the desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen H., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Charlotte G. Couples - 12/02/2019 AccorHotels certified review
« Dissapointing »

Really enjoyed our stay in Manchester apart from the stay over! My partner and I both had a terrible night sleep, waking up with bad backs and terrible pains in our shoulders. - Resulting in doctors appointments and a lot of ibuprofen - Worst sleep we have had in ages. Really put me off hotel which is disappointing as this was our favorite pick for Manchester. Apart from that and there always being a delay when trying to use the lift service, resulting in waiting for ages or visiting every floor in the hotel, we enjoyed the breakfast :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charlotte, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services; please do accept our apologies for the matters encountered which have been shared with the team here for future development and training. I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely,

Tony Couples - 11/02/2019 AccorHotels certified review
« Good location »

Nice Hotel in good location to train station

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely

Z. K. Business - 11/02/2019 AccorHotels certified review
« Mr Z. Turner »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Turner Z., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Families - 10/02/2019 AccorHotels certified review
« Good location, lovely staff. Rooms comfortable but a bit tired »

Our stay was great and the staff couldn’t have been more helpful. Whilst it was comfortable, the room, especially the bathroom, needed a bit of attention.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cumming, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely

Barry M. Business - 10/02/2019 AccorHotels certified review

I’m a fairly regular visitor to the Manchester Mercure, this one was the most disappointing. The room was much smaller than I’m used to, not great when staying for 4 nights. There was poor replenishment of room consumables, I phoned down to reception to ask for tea and sugar, but no-one answered. I then phoned the Concierge desk who transferred me to reception (in case I had dialled incorrectly) but this also rang out with no answer. The coffee at brew from the machines is not recognisable as coffee, and is pretty much undrinkable. There is no excuse for poor coffee in 2019. The fitness suite equipment needs some looking after, there are parts missing from the multi-gym and the multi-media equipment on the treadmills and cross-trainer don’t work, likewise with the TV mounted on the wall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barry Mr, Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations in all areas of your stay; please allow me to express my sincerest apologies and those of the team here. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We consistently review all feedback to enable us to better our services for guests and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Management team here to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Shashi Business - 10/02/2019 AccorHotels certified review
« Average »

This was a business trip. I spent very little tone in the hotel room. In the little time I spent time at the hotel, it was not a great experience. To start the wifi was extraordinarily slow. I mentioned this at reception and was advised that the wifi was indeed slow and nothing could be done about this. The room was very warm. The floor manager who came to help out on this tried his best but couldn't do much about this. The hotel was centrally located and the proximity to the tram stops was a great plus point.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shashi Dr, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely

Hannah L. H. Couples - 09/02/2019 AccorHotels certified review
« Poor »

I had to change room at 12.39 in the morning due to are room leaking in then got moved to a new room that was freezing cold

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hannah Louise h., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Couples - 09/02/2019 AccorHotels certified review
« A »

A pleasant enough weekend break although our breakfast experience on the last morning was spoilt by the dining area being turned in some sort of trade fair whilst people were trying to eat breakfast. The sorry thing is that we were not warned of this and no member of staff apologised for the disruption but seemed more concerned in assisting people to set up their tables around the dining area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leslie, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely

Em Couples - 09/02/2019 AccorHotels certified review
« Receptionist had a face like a smacked arse »

The room was lovely! But as I work on reception my self, I know how to be greeted properly, I don’t excpect to be looked down upon/ no smile/ no communication. Manners cost nothing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emily, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services; please do accept our apologies for the matter encountered which have been shared with the team here for future development and training. I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely,

Anonymous Business - 08/02/2019 AccorHotels certified review
« Stay was OK but hotel room felt dated and could do with a refurbishment »

Friendly staff and good food in restaurant. Hotel feels very dated, especially guest rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely

Kay Business - 07/02/2019 AccorHotels certified review
« Good breakfast, poor sleep »

I was in room 815. The pillows were very uncomfortable. It was noisy throughout the night, a mix between music being played (presumably outside in the city centre) and an intermittent banging throughout the night. The breakfast was good, as there was a wide selection to choose from and the option for fresh eggs to be cooked

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kirsty, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely

Christine C. Friends - 07/02/2019 AccorHotels certified review
« Ok »

Only stayed for 1 night. Only 1 receptionist so had to wait 10 minutes to book in - not the best welcome from Mercure Manchester. Ps the concierge on ground floor was very friendly & helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely

Shelley B. Friends - 07/02/2019 AccorHotels certified review
« The room was ideal for what we wanted and expected. »

Very enjoyable stay but was marred by the intermittent noisy neighbours!! Hotel staff did try by asking them to keep it down. I think it was the threat at 5.15 am by management to remove them did the trick. Just a pity it had not been done sooner!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shelley, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely

Dawn N. Families - 06/02/2019 AccorHotels certified review
« Mrs »

The breakfast was cold, some plates were dirty and the eggs were not cooked properly. We hadn’t finished but our drinks were taken away and table cleared. We were out all day but while relaxing when we came back the cleaners came to clean the room. ( why could they not do it while we were out.) Other than that it was very pleasant and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dawn, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services; please do accept our apologies for the matters encountered which have been shared with the team here for future development and training. I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely,

Laura Friends - 05/02/2019 AccorHotels certified review
« Just ok didn't feel it was the standard of other Mercures »

As having previously stayed in Edinburgh & Glasgow's Mercures the name itself was the reason for booking. Room basic very basic, breakfast horrendous freezing cold not worth the money. Bar service could even get a strawberry daquari as no strawberries no better than a budget hotel. Expected better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laura, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services; please do accept our apologies for the matters encountered which have been shared with the team here for future development and training. I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely,

Debbie H. Couples - 05/02/2019 AccorHotels certified review
« The hotel is in a good location. »

A comfortable hotel, with no frills. The bar was very cold, and the response from staff was unresponsive. The general toilets were in a disgusting state, they could not be used.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Debbie, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services; please do accept our apologies for the matters encountered which have been shared with the team here for future development and training. I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely,

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