Mercure Manchester Piccadilly Hotel 4 stars

TripAdvisor rating 3.5/5 3,837 reviews
Mercure Manchester Piccadilly Hotel
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Room 1

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Hotel extras

  • The Brasserie restaurant serves international cuisine

  • Wedding facilities capable of accommodating 800 guests

  • 12 minutes walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH
manchester
united kingdom

Tel: +4401617511412

Fax: (+44)161/2342819

Contact email

Check-in from 14h00

Check out up to 12h00

  • PICADILLY GARDENS :   First Manchester

  • By plane

    MANCHESTER AIROPRT At 14.48km / 9 miles

  • By train

    MANCHESTERPICADILLY At 0.8km / 0.5 miles

GPS :53.479874, -2.237445

Our accommodations

All bedrooms are climate-controlled and feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a top-floor superior room whe re you'll find an interconnecting lounge with sofa, desk, additional television and city centre views. Four poster rooms are also available.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic Room with 1 double bed, High floor with City View

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Standard Room with 2 single beds, City side

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Superior suite with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Our restaurants and bars

LEVEL 3 LOUNGE & RESTAURANT

Type of cuisine: International

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LEVEL 3 LOUNGE

Photo non contractuelle / Strictly non binding

LEVEL 3 Lounge offers a range of wines beers, spirits, cocktails, carefully selected gins and soft drinks. If a full meal feels like too much effort, light meals are available in the lounge allowing you to continue relaxing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 814

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 650 people

Find out more

Our guest reviews for
Mercure Manchester Piccadilly Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.7/5

5,442 reviews

tripadvisor

TripAdvisor Rating 3.5/5

3,837 reviews

LJ

Customer review rating 3.7/5

Larisa J. Solo - 08/10/2019 AccorHotels review

Very good

Dear Larisa J., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good hotel

Customer review rating 3.7/5

Jerome A. Business - 07/10/2019 AccorHotels review

Nice staff - a bit of noisy hotel - gym equipment need maintenance (rowers).

Dear Jerome A., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfy but dated

Customer review rating 3.7/5

Bobby Business - 07/10/2019 AccorHotels review

Very slow check in service took nearly 20 mins for a party of 4 to be checked in. Room was very dated and small compared to over 4* in Manchester i stayed in previously. I would not have personally paid £232 for a room at the hotel but work were picking up the tab. Bed was very comfortable and had a decent nights sleep. Breakfast was a good standard and wide verity of options.

Dear Scott, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely

Not great

Customer review rating 3.7/5

Dave C. Business - 07/10/2019 AccorHotels review

Staff not friendly verily friendly cheerful, bedroom carpet k bath had been repaired no atmosphere breakfast was poor all food was fifties by lamps

Dear David C., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

A hotel that falls short of even basic standards expected of a modern hotel.

Customer review rating 3.7/5

S. Business - 06/10/2019 AccorHotels review

What was intended to be an enjoyable stay at the Mercure while I was in Manchester for a conference with work turned out to be a genuine test of tolerance - having simply to endure what would have been an experience best spent elsewhere. Anticipating a surge in demand thanks to the conference (I later learned, a Manchester United vs Arsenal match too!), I made sure to book in April (six months in advance) and to include a specific request with my booking: a room away from the lift. I checked into the hotel Mercure Manchester Piccadilly Hotel just after 3pm on the day of arrival and the assistant Sam on reception noted that I had requested a room away from a lift. I was sent up to room 935 - which is a room beside the lift on the ninth floor *facepalm*. I returned immediately to reception and Sam was apologetic - offering me room 907 instead and giving me two drinks as an apology. On inspection of the vouchers however, I realised that what had at first seemed a sincere gesture was in fact the two complementary welcome drinks for Le Club Silver members that Sam had forgotten to give me when I'd checked in. Going upstairs to my new room (907) I was appalled at the poor standard of the room. A musty smell permeating throughout and condensation on the windows (the broken air conditioning neither providing heat nor cold) this was like entering a budget roadside motel from 1980. The best adjective to describe the room is shabby - the bathroom lighting reminiscent of a damp underpass (minus the grafitti of course!) with the use of old-style energy saving bulbs delivering a migraine-inducing &quot;mid-dim&quot; luminosity. It is no surprise therefore that on the Mercure Piccadilly's website there are no photos of the bathroom. At £220/night, the lack of functioning heating further contributed to a profound sense of dissatisfaction with the hotel Mercure Manchester Piccadilly. Although the duty manager did come to the room to fiddle with the (analog) dials following an evening phone call to reception, after having no more success than me, he said he could look for a small heater. Added to the tired, shabby decor, hostel-esque bathroom, and lack of temperature control, the &quot;free WiFi&quot; signal never improved beyond poor (<1 Mbps) when indeed it functioned at all. Very disappointing. Almost immediately after inspecting the room, I telephoned Accor hotels to formally register my dissatisfaction. I was sent an email and told to respond with details of my complaint - which I did immediately. Following up on Monday, I was told that the hotel management had been emailed and that I'd be contacted directly. After this did not materialise, I followed this up on Tuesday and again on Wednesday only to be told that my complaint &quot;had be escalated&quot; but that the hotel &quot;had still not responded.&quot; On check out, I said that my experience had been terrible - with my dissatisfaction compounded by a contemptuous silence from both Accor and the Mercure itself. The receptionist was the same man who'd checked me in - Sam - and after flatly saying he was sorry to hear it, he gave me his word that the general manager would contact me that day. I neither received a phonecall or email &quot;that day&quot; although on Thursday I did receive a generic email from Sharon Laycock, General Manager, saying &quot;I trust that your visit was both relaxing and successful, and that you had a safe journey home. I do hope we will have the opportunity to welcome you back soon but in the meantime if there is anything I can help with, please feel free to contact me.&quot; I called the number in the email and after speaking to an operator was put through - only for the phone to ring out multiple times. Giving up, I rang Accor again on Friday - this time asking to escalate the complaint and speak to a manager who told me that the hotel wasn't responding and that they'd call the hotel over the weekend. In short, a week after checking into the hotel Mercure Manchester Piccadilly - and calling Accor almost every day to follow up my complaint - I still have no resolution and feel an increasing sense that no one is taking ownership and that no one actually cares about resolving my complaint. With a colleague staying at the nearby Travel Lodge at significantly less than £220/night, I cannot emphasise more how this hotel should be avoided. The complaint handling has simply added insult to injury.

Dear Rooney S., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. I do sincerely apologise for the lack of response and I can assure you that we value your loyalty to Accor and do not expect our members to go through this experience. I have ensured this is rasied urgently with the relevant departments and as a further apology, I would like to offer some Le Club points on to your membership to the value of 6000 points. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wes Wilson

Rooms are tired and need to be refreshed.

Customer review rating 3.7/5

Anonymous Business - 06/10/2019 AccorHotels review

The decor is outdated. The mattress was poor. The bath was discoloured. There were dead insects in the room. Very poor experience.

Dear Rod M., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Consistently flawless

Customer review rating 3.7/5

Anonymous Business - 05/10/2019 AccorHotels review

Helped by arriving and being ‘guest off the day’ my experience overall was superb. Check in genuinely friendly and helpful. The room was well prepared, clean, pleasant and comfortable. The service at the bar was chatty, friendly and genuine and the food ordered arrived quickly and was good quality. The bed was comfortable, breakfast was good, again with strong service and checkout was easy. It was probably my first ever flawless stay anywhere!

Dear Matthew M., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia Clark Guest Relations Manager

Great staff, yummy breakfast, excellent concierge, great location (10 mins taxi ride; circa £5) close to Manchester Picadillly train station.

Customer review rating 3.7/5

Hywel Solo - 04/10/2019 AccorHotels review

Peaceful and enjoyable.

Dear Hywel C., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia C. Guest Relations Manager

Great stay in a lovely hotel

Customer review rating 3.7/5

Anthony W. Couples - 04/10/2019 AccorHotels review

Lovely, clean hotel, great room, fab view, excellent breakfast...what more could you ask for?

Dear Anthony W., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia Clark Guest Relations Manager

Decent stay, but nothing extraordinary

Customer review rating 3.7/5

Anar Business - 04/10/2019 AccorHotels review

Mercure Picadilly is a decent hotel, but has the best times behind itself. It needs a bit of a makeover, the rooms need a refreshing and a more modern look. However the breakfast was very nice and the staff extremely pleasant and helpful.

Dear Anar, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services; please do accept our apologies for the matters encountered which have been shared with the team here for future development and training. I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Lydia Clark Guest Relations Manager

excellent base for business trip

Customer review rating 3.7/5

Alistair P. Business - 04/10/2019 AccorHotels review

Very good - was upgraded to a suite which was very spacious and comfortable. Was quiet on the floor and adjacent rooms so had a good sleep. Plenty of complementary toiletries to use too. Wifi signal good. Breakfast good - shame it's self service for all items - I would prefer getting tea and coffee served as a minimum. Dinner - had to wait a bit of time to be served. Unknown as to why this was as restaurant was quiet when I was dining. Complementary drink during stay was much appreciated. Had a small amount of time to wait at reception on arrival. Think there was only one person on when I checked in (approx. 18:00). Fortunately I could walk up and down stairs as wait for lift was rather long. Excellent central location.

Dear Alistair, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely Lydia Clark Guest Relations Manager

Relaxing stay

Customer review rating 3.7/5

Mark P. Solo - 04/10/2019 AccorHotels review

Even though I was only with you for one night, my stay was very enjoyable.

Dear Mark P., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mrs Emma s.

Customer review rating 3.7/5

Emma S. Business - 03/10/2019 AccorHotels review

The room was ok , but the bed was not particularly comfortable. However I did complain as my room service took over 90 minutes to be delivered .

Dear Emmamrs, Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations in all areas of your stay; please allow me to express my sincerest apologies and those of the team here. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We consistently review all feedback to enable us to better our services for guests and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Management team here to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lydia Clark Guest Relations Manager

Adequate

Customer review rating 3.7/5

Professor R. A. Business - 02/10/2019 AccorHotels review

Four things: no-one offered to swipe my card for extras so had to go back to my room for credit card to buy mineral water (most 4* hotels have mineral water in the room); my room had a used table napkin from a previous occupant on a shelf and a towel was on the floor in the bathroom; the a/c unit rattled, I dealt with it a bit by hitting it; the wifi was so slow I reverted to 4G. While everything was adequate, as a regular international business traveller I do not think the presentation, room facilities and design (ironing board handing on the wall?, sparse bathroom, no mineral water, remnant crumpled note pad in room, very small room) was anything like up to 4* standard. It was more like 3* or budget standard.

Dear Robert A., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very tired looking room & bathroom for £179!

Customer review rating 3.7/5

Charlotte B. Couples - 02/10/2019 AccorHotels review

For a city centre hotel we very underwhelmed with the standard of the room and bathroom. I appreciate some rooms in the hotel will have been updated, but surely the ones that haven't should be available at a more appropriate price ? I resented paying £179 for it and to be quite honest, I have stayed in much nicer 2 star hotels. Breakfast was good, excpet for the coffee from the machine which was really rather grim in taste.

Dear Charlotte B., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Revolting hotel. Tried 2 rooms. Left before unpacking.

Customer review rating 3.7/5

Amanda B. Business - 01/10/2019 AccorHotels review

Filthy dirty tiny room, cracked window, dirty bath, unhoovered and dilapidated carpet, cracked tiles in bathroom and a dirty B. grate on the bathroom floor. Second room I tried had an adjoining door to the next room and paper thin walls to noisy occupant on long telephone call. We may as well have been sharing the room. I nearly cried. I am there for 3 nights for busy conference, the major event in my working calendar, and need to know I can sleep and get some privacy. I left before unpacking. Disgraceful for a 4* hotel charging over £200. I will NEVER EVER stay in a Mercure again. Looked ABSOLUTELY NOTHING like the website.

Dear Amanda B., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Fantastic

Customer review rating 3.7/5

Joline L. Couples - 01/10/2019 AccorHotels review

Great location in the heart of Manchester City , really convenient to us and the hotel service was great

Dear Joline L., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lovely views, good food, friendly staff.

Customer review rating 3.7/5

Lynne D. Couples - 30/09/2019 AccorHotels review

We had s lovely suite, great views over Manchester especially at night. The restaurant also had great views and the food was spot on! We really enjoyed our stay and have already looked at booking again.

Dear Lynne D., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very pleasant stay

Customer review rating 3.7/5

Ryan C. Couples - 30/09/2019 AccorHotels review

We stayed for one night and overall found the hotel to be very welcoming and presentable.

Dear Ryan C., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

It was OK, nothing special

Customer review rating 3.7/5

Anonymous Couples - 30/09/2019 AccorHotels review

The receptionist was very poorly presented, with a shirt which should have been white, but was grey, and insisted on calling us 'guys' on numerous occasions during the check-in process. It is much more acceptable to refer to customers are sir and madam, or Mr/Mrs ….. use our name, BUT NOT GUYS. The room was clean, but overall this building is very tired and it shows, the baths need ripping out and replacing with walk in showers. It would have been cheaper to stay at the Travel Lodge with a larger more comfortable bed. Overall the stay was OK, convenient for our needs, but probably won't stay again.

Dear Louise, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely
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