Hotel - Mercure Manchester Piccadilly Hotel
Mercure Hotel Mercure Hotel

Mercure Manchester Piccadilly Hotel

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3.5/5 3,176 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Concierge

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 13 meeting room(s)
  • Copy/print service available
See all services

Our rooms

All bedrooms are climate-controlled and feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a top-floor superior room where you'll find an interconnecting lounge with sofa, desk, additional television and city centre views. Four poster rooms are also available.

  • 280 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating Based on 3,030 reviews

Our guest reviews for Mercure Manchester Piccadilly Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 3,176 reviews
AccorHotels certified review
Joanna Solo - 14/02/2018
« Comfortable and homely »

I stayed for two nights. The room is really nice and comfortable, I haven't slept so well for long time! The restaurant has good view and a nice view of Manchester city centre as well. It has been a very nice stay.

AccorHotels certified review
Vijay V. Business - 14/02/2018
« Very Good »

- Good & Specious Room - Friendly Staff - Prompt Service

AccorHotels certified review
Randeep Couples - 13/02/2018
« Pictures on website do not match the room! »

How can you advertise the way a room will look and then provide a completely different style/look of a room!

AccorHotels certified review
Anonymous Business - 13/02/2018
« A reasonably priced city centre hotel with great views of the city »

I stayed for two nights for a conference. As a hotel with conference facilities (and very smart facilities too), I felt the quality of the rooms upstairs didn't really match -- they felt a bit like they belonged more in a budget hotel. Apart from that, no real criticisms -- friendly staff, great choice of breakfast and views of the city, and very reasonably priced for a city centre hotel -- would consider staying again if I visit Manchester again.

AccorHotels certified review
David N. Couples - 13/02/2018
« Great hotel in perfect location »

Very good from start to finish. Car parking great advantage. We had thought the hotel might be noisy but that was not the case. Great hotel from Accor Group yet again.

TripAdvisor review
omajeed2018 Couples - 13/02/2018
« Worst experience ever »

Arrived late at night as we traveled up from London, and then had to wait for about 20-25 minutes to check in. Then was told I had only made part payment when I made full and hotel was in need of refurb

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your review of the Mercure Manchester Piccadilly. It was a shame to read of your comments as we aim for a great stay for all guests; please rest assured that your feedback has been passed forward to the teams here to review for ongoing service to all guests

AccorHotels certified review
Scost Couples - 12/02/2018
« Great location »

Very pleasant hotel with great location. Manager who checked us in was a very nice guy.

AccorHotels certified review
Anonymous Families - 12/02/2018
« fine but that is it »

No toilet roll, 2 days running. Very odd thing to forget. Room was clean but noticeable hairs in bathroom, in the bath etc and this was on arrival. I do not eat Breakfast here anymore (last 3 times I have) because all 3 times over 2 years the staff just smash the cutlery and crockery about and do not seem interested. I think you may find repeat visitors are put off especially when there are many options within a stones throw of the hotel.

AccorHotels certified review
Manuel Couples - 12/02/2018
« Really good service »

Good service. Nice room. check in and check out was easy. Staff quite helpful.

AccorHotels certified review
Paul R. Couples - 12/02/2018
« Mr and Mrs »

The room walls were paper thin. Woken up at 1am screaming and shouting from adjoining room. Went on for hours even though reported. No sleep at all. Next morning moved to another room exactly the same. A drunk female in the adjoining room shouting and swearing at her boyfriend via mobile phone. Having had no sleep the previous nightI made the guest fully aware of our grievance. Everything went quiet until 5 am when she started again. A couple of expletives and wall banging eventually shut her up . Will I stay here again. No chance

AccorHotels certified review
Mr N. S. Couples - 12/02/2018
« Noisy and Cold room »

the room was very noisy from the wind hitting the windows which were old and did not feel sealed correctly. Next door was also seemed to be having a social evening at 4am. The room was cold too and this too was due to the windows not insulating the room. I do think the room was tired and in need of renovating. |the breakfast was frustrating as when we went there wasnt much food out with eggs, beans and sausage all run out so we had to wait 10mins for them to be refilled. This was around 10am.

AccorHotels certified review
John Solo - 12/02/2018
« good hotel but needs more joined-up management »

Rooms very clean and tidy and excellent breakfast, as ever: good location in the centre of Manchester. I stayed there for six nights. This hotel is part of the Accor chain, run from France, and it has the typical French style of a highly centralised management, in contrast to the British empirical approach of dealing with problems on the ground. So for example: I ordered some food from the restaurant, which was advertised on the hotel TV, and their website, at a certain price. When I ordered the food from reception, they quoted a higher price, and when I objected, they said the website was "independent". To be fair, the receptionists were all East European and were probably just saying what they were told to say. They then phoned me at 10.30 pm to ask me to pay for the meal; when I asked them to put it on my bill, they said, correctly, that I would have to pay now as I hadn't made any deposit. I went to the restaurant in the morning and paid the lower price (they said it was "false advertising" regarding the higher price) and they were perfectly pleasant. Another point: I had some laundry which I took down to reception and, very unusually, had to collect it from reception - most hotels, at least 4* ones, would return it to your room. They initially didn't seem to know about it. I understand that the restaurant may be a separate entity, but the hotel admin, I feel, needs to get their act together.

AccorHotels certified review
Traore M. Friends - 12/02/2018
« Mouldy Windows, tiny bedroom,bath marked by the trace of the plastic bathmat »

I have been to many Mercure hotels before, Watford being my favourite. I would like to start with the positives: are staff I met were very friendly and welcoming. They put me at ease. 5 stars to the breakfast cook who went the extra mile, to cook some scramble eggs for us as they were none on the buffet.This was very much appreciated. The breakfast. Manager who welcomed us explained where everything was, no eye contact while talking, just delivering information. The breakfast. Itself was good. The lift - I was not explained that the use of the lifts would require the room access cards therefore I struggle a bit before working it out.Then my card was not working following a visit to my friends room on a different floor. Another guest had to use his card to help Me back to my floor.I then went back to have the card reset, but it still wasn’t working. Thankfully there was two cards for my room and i had to move together with my partner as I could not be bothered to Have my card reset again. The room- mouldy Windows, looked so. Disgusting that i insisted on having the curtains drawn during the length of my stay.The bedroom was tiny, no room to manoeuvre once the iron board was erected. As per a review on trip advisor, I could definitely hear everything going on in the bedroom next to mine. The bathroom- the bath had black marks left by the bath mat. I did. Not complaint because I was staying for just a night. I honestly will not return to this hotel unfortunately and can not recommend it Bathroom

AccorHotels certified review
Liz Couples - 12/02/2018
« Ms »

Disappointing quality compared to cheaper alternatives. Poor state of room i.e. Shabby particularly in the bathroom which was dated. Bathroom smelt of cigarette smoke which was reported however no fan or expel air sytem in the bathroom to remove this. Reception staff were efficient and breakfast was lovely.

AccorHotels certified review
Anonymous Couples - 12/02/2018
« Totally disappointing »

Unfortunately to our disappointment our room looked totally different to what was advertised on your website. I appreciate rooms can differ slightly however I found it incredibly misleading in terms of what I was expecting. The room was quite dated and could of definitely done with some TLC and did not resemble the photos advertised. The shower was incredibly low in the bathroom and you are not able to adjust it. I had to crouch to have a shower. I’m quite short but you can imagine how much of a problem this was for my 6ft 3 partner! The breakfast was a let down. Hardly any hot food out when we arrived downstairs and for £11 per head I would of expected food to be put out regularly, no toast either. As you can imagine this was a huge disappointment for us and was actually meant to be a birthday treat for my partner so we are quite unhappy. When I checked out I wasn’t even asked how my stay was - I explained to the lady on reception how unhappy I was and was offered no option of making a formal complaint or option to speak with a manager. I believe feedback is important to help businesses improve and hope you can take some of my points on board.

AccorHotels certified review
Colin Couples - 12/02/2018
« Tired and slow »

The building is tired and needs refurbishing. I’ve never waited so long in my life for a lift, no joke between 5 and 10 minuted each time you press the button.

AccorHotels certified review
Unhappy Families - 12/02/2018
« Not value for money »

At check-in Reception staff were more interested in talking to each other than engaging with customers. I was ignored for 5 mins and no apology for the wait. Receptionist didn't explain anything about the hotel just got me to sign and off you go. Room was basic and is in need of refresh. It is not 4 star with chipped paint work. AC is badly designed as it cannot circulate being located behind a divider between corridor and main area of room. Secondary glazed windows do nothing to insulate room. Temperature drops dramatically nearer to the window. Shower head is too low to be used by without having to bend. Standing height in bath is insufficient. Bath looked dirty but believe it is due to age rather than cleanliness although I think a deep clean is due as dirt is starting to build up. Hairdryer in room didn't work. Didn't ask for a replacement due to time. Told a member of housekeeping staff as I was leaving room. Also told Receptionist who checked me out and their attitude was that they didn't care and didn't want to know about issues during stay. I would like to know how you are classed as a 4 star hotel as based on my stay you are barely a 3star property.

AccorHotels certified review
J A. B. Families - 12/02/2018
« Disappointing »

Long wait to check in, terrible service at the bar and room a little tired (outdated bathroom)

AccorHotels certified review
Alex Solo - 11/02/2018
« Average »

I had originally booked a privilege room and laid £150ish for the ‘privilege’ of this. Expecting it to look like the photos online of a large room with sofa etc, when arrived in room (807, I think) I was VERY disappointed with the very small room, very dirty bath, a tv remote which didn’t work and just a depressing feel about the place. I emailed to complain, and got a phone call to the room within 30 minutes or so to say I was allowed to move rooms. I was delighted with my new room, 512, much like the photos online, very comfortable, good size and the sofa in the photos. I’m very disappointed that room 807 is offered as a privilege room and I feel I may not be the first person to complain - offered as a standard room it’d be much more acceptable.

AccorHotels certified review
R M. Business - 11/02/2018
« Needs to be modernized »

The hotel is in a great location but it needs work. The bed was comfortable but the the carpets were stained, mould was on the window frames and the rooms were very small. There was no where to place your bags and the walls were thin as you could hear talking in the room next door. Breakfast was average and the food stations were spread throughout the restaurant area. The staff service was excellent. Staff were friendly and helpful.

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