Mercure Manchester Piccadilly Hotel 4 stars

TripAdvisor rating 3.5/5 3,726 reviews
Mercure Manchester Piccadilly Hotel
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Hotel extras

  • The Brasserie restaurant serves international cuisine

  • Wedding facilities capable of accommodating 800 guests

  • 12 minutes walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH
manchester
united kingdom

Tel: +4401617511412

Fax: (+44)161/2342819

Contact email

Check-in from 14h00

Check out up to 12h00

  • PICADILLY GARDENS :   First Manchester

  • By plane

    MANCHESTER AIROPRT At 14.48km / 9 miles

  • By train

    MANCHESTERPICADILLY At 0.8km / 0.5 miles

GPS :53.479874, -2.237445

Currently, close to our hotel

Manchester Food & Drink Festival

From 26/09/2019 to 07/10/2019

At 486 m

Festwich, music festival

From 27/07/2019 to 28/07/2019

At 4.9 km

Sifters Records, Liam Gallagher's record store

From 01/01/2018 to 31/12/2019

At 6.7 km

Dressed to impress: fashion in the 18th century

From 04/08/2018 to 31/03/2020

At 50 km

Liverpool International Music Festival - LIMF

From 20/07/2019 to 21/07/2019

At 51 km

Our accommodations

All bedrooms are climate-controlled and feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a top-floor superior room whe re you'll find an interconnecting lounge with sofa, desk, additional television and city centre views. Four poster rooms are also available.

Classic room with 1 double bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Classic room with 2 single beds

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Privilege room with 1 double bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Privilege room with 2 single beds

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Classic Room with 1 double bed, High floor with City View

  • Max. number of persons: ‌2
  • Views: Panorama view, City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Standard Room with 2 single beds, City side

  • Max. number of persons: ‌2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Superior suite with 1 double bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Our restaurants and bars

LEVEL 3 LOUNGE & RESTAURANT

Type of cuisine: International

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LEVEL 3 LOUNGE

Photo non contractuelle / Strictly non binding

LEVEL 3 Lounge offers a range of wines beers, spirits, cocktails, carefully selected gins and soft drinks. If a full meal feels like too much effort, light meals are available in the lounge allowing you to continue relaxing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 814 m²

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 650 people

Find out more

Our guest reviews for
Mercure Manchester Piccadilly Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.7/5

5,034 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

3,726 reviews

A very good stay

Customer review rating 3.7/5

Cristian Solo - 14/06/2019 AccorHotels certified review

I booked this hotel due to central position and brand reputation. My trip to Manchester involved a day at Parklife and a show at Man Arena, and the hotel had a great location for both of them. The room was comfortable and I appreciated the breakfast and the helpfulness of the lady at reception that helped me to print a ticket.

Dear Cristian R., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia Clark Guest Relations Manager

Room services & Furniture poor

Customer review rating 3.7/5

Faisal A. Families - 14/06/2019 AccorHotels certified review

I m old costumer with Mercure, i use on other countries but unfortunately on Manchester was poor stay ,, Service room reception teak time Furniture Old

Dear Faisal A., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lydia Clark Guest Relations Manager

Mr

Customer review rating 3.7/5

John C. Business - 14/06/2019 AccorHotels certified review

Room overlooked air conditioning fans that were very noisy throughout the night. Couldn't get the room service number to pick up so couldn't eat in my room as I wanted

Dear John Mr c., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lydia Clark Guest Relations Manager
Customer review rating 3.7/5

Anonymous Business - 14/06/2019 AccorHotels certified review

Comfortable bed, fantastic location, very helpful staff, very good breakfast. Bathtub / shower floor was dirty, Wifi not accessible from my room (1018) and very poor mobile reception. Certain TV channels were missing, only one wall socket in the room. Clothes rail would be better if fitted across the wardrobe rather than in towards the wall.

Dear Tim, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely Lydia Clark Guest Relations Manager

Tired hotel

Customer review rating 3.7/5

Anonymous Business - 13/06/2019 AccorHotels certified review

Hotel decor was a bit tired. Wifi was so slow as to be un-usable My bill for breakfast was supposed to be emailed to me but never was so i can't expense it.

Dear Paulmr, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services; please do accept our apologies for the matters encountered which have been shared with the team here for future development and training. I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Can you please send me your email address and I shall organise your VAT invoice to be sent over to you by return if not already resolved, my email is Ch… Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely,

terrible

Customer review rating 3.7/5

Mark S. Couples - 13/06/2019 AccorHotels certified review

worst room I have stopped in and ripped off

Dear mark s., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent room, Satisfactory staff

Customer review rating 3.7/5

Nicola I. Business - 12/06/2019 AccorHotels certified review

The room was excellent and I appear to have received an upgraded room free of charge. Although I was not advised upon checking in. The staff interaction was as minimal as they could have made possible.

Dear Nicola I., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia Clark Guest Relations Manager

Would not return

Customer review rating 3.7/5

Amy D. Couples - 12/06/2019 AccorHotels certified review

Yesterday, myself and my partner arrived at the Mercury in Manchester, Check in was fine, we went to our room dropped our bags off and headed to Parklife festival straight away. Having being out of the hotel all day we obviously hadn’t realised anything was wrong. We headed back to our hotel, pretty late, getting in at around 12:30. We both got a shower as soon as we came in as admittedly we were covered in mud and glitter, left all of our dirty clothes, shoes, everything in the bathroom. Upon going to bed. I pulled the bedding back, luckily I didn’t climb straight in. There was already mud INSIDE our bed, along with a stain on the bedsheets, and a clump of matted dark hair, which I know wasn’t mine as I have bright ginger hair. Then when I turned the pillow over, someone’s makeup/dirt was already all over one of our pillows. As it was very late, I wasn’t about to go and make a scene and demand a new room and I was also beyond tired so I brushed the mud off the bed and put a towel down to sleep on and put the dirty pillow on the floor. If this wasn’t bad enough, the housekeeping then came and let the self into our room at 8:30am, even though there was a ‘do not disturb’ sign hung on the outside of the door. The people in the room above us also sounded like they were moving the furniture around all morning. Then when we finally got up and opened the curtains, what would have been a lovely view of the city, was restricted as the windows were that dirty that we couldn’t see out of them. I paid over £80 for this absolutely terrible experience, the worst I’ve ever had from a hotel in this, or any other country. Whilst I understand that Parklife weekend is an extremely busy and stressful weekend for the staff at the hotels in Manchester, this definitely should not mean that the standards should slip, especially not to the extent that they did. We stayed in the Jurys Inn for the Friday and Saturday night, and decided to spend an extra night in Manchester. Not once did the other hotel come across anything like this hotel and I’m extremely disappointed to say that I will not be booking a room at the Mercure again.

Dear Amy D., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Part of an organised tour so hotel experience was secondary

Customer review rating 3.7/5

Interesting T. Friends - 11/06/2019 AccorHotels certified review

View from 12th floor was fabulous but meant long waits for the lift. Room was basic but comfortable apart from the lack of drawers and inadequate reading light. We also had noisy neighbours in the room next door. Food for the group was over fussy and slow to arrive

Dear Gillian, Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations in all areas of your stay; please allow me to express my sincerest apologies and those of the team here. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We consistently review all feedback to enable us to better our services for guests and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Management team here to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lydia Clark Guest Relations Manager

Cleanliness wasn’t up to standard

Customer review rating 3.7/5

Charlotte Couples - 11/06/2019 AccorHotels certified review

On arrival we wasn’t in the room long so didn’t really inspect the room as I had booked a concert for my partners birthday. On arriving back to the hotel at around midnight we had found a stick residue all over the sheets as well as blood on the sheets and the curtain also with blood on. I understand a bit of dust in the room but to have blood and a strange residue on the bedding we wasn’t impressed. With it being so late and myself tired as I am pregnant we instead slept without the quilt which was quite uncomfortable.

Dear Charlotte A., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lydia Clark Guest Relations Manager
Customer review rating 3.7/5

Anonymous Business - 11/06/2019 AccorHotels certified review

Staff friendly, rooms clean but slightly tiring in places. Noise from the tram line woke me a couple of times. Lifts very slow but understandable when servicing many floors.

Dear Ashley, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely Lydia Clark Guest Relations Manager

Good location but could do with a bit of a spruce up

Customer review rating 3.7/5

Bridget Solo - 11/06/2019 AccorHotels certified review

Good location, quick and easy process at reception. Room was adequate but could have do with a spruce up (too many holes in the walls after some kind of refurb) Had breakfast in my room, was a bit lukewarm and not that brilliant but edible. Checkout quick and easy. Cost of parking was a bit high for residents

Dear Bridget, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely Lydia Clark Guest Relations Manager

Worse that the Travelodge!

Customer review rating 3.7/5

Anonymous Couples - 11/06/2019 AccorHotels certified review

Postcode for hotel car park was incorrect. Car parking is not clear as it’s shared. It would be easily enough to put signs up to identify hotel parking as painted red. Checked in, arrived at the room and it was cleaned. Had to go back to reception to get another room. The room was clean, but clearly needed to be refreshed, especially the bathroom. Breakfast was of a shocking quality and there was a layer of dust on top of both the coffee machine. Not a great impression to be set!

Dear Colin M., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you raised and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lydia Clark Guest Relations Manager

Escape TT

TripAdvisor rating 3.5/5

LoveTravel572957 Couples - 11/06/2019 TripAdvisor review

Good overall trip to Manchester the location of the hotel is perfect for what we needed, The Room we had was a privilege room which was Outdated and Tired. Restaurant for breakfast and Dinner was Excellent.

Karen J.

Customer review rating 3.7/5

Mrs K. J. Couples - 10/06/2019 AccorHotels certified review

Suite was nice. Reception staff nice and helpful. Ordered room service for pizza and it seemed to be putting the staff out. Whilst there developed a cold and laryngitis we had paid for breakfast but I felt too poorly to attend we called reception to explain and requested room service instead. Nothing arrived. Very disappointed with the service. I will not be returning

Dear karen, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services; please do accept our apologies for the matters encountered which have been shared with the team here for future development and training. I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely,

Superbly located, great room and hearty breakfast, what more do you need!!

Customer review rating 3.7/5

Beverley E. Friends - 10/06/2019 AccorHotels certified review

Straightforward booking in process, friendly staff. Good security at ground floor level. Comfortable and welcoming room. Liked the hair and shower products. A hot breakfast buffet was good and welcoming with all the damp weather outside. Only criticism would be the lifts, even if you pressed the down arrow you would find yourself hurtling up to the 11th floor. Often lifts were packed and there would be a few minutes wait for an available space.

Dear Beverley E., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Short stay

Customer review rating 3.7/5

Anonymous Families - 10/06/2019 AccorHotels certified review

Our stay wasn’t great, staff didn’t seem happy to be there, got checked in but there was no small talk, and very little information.

Dear Keith, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services; please do accept our apologies for the matters encountered which have been shared with the team here for future development and training. I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely,

Mrs Linda H.

Customer review rating 3.7/5

Mrs D. Business - 10/06/2019 AccorHotels certified review

Very pleasant and fully met my expectations.

Dear Lindamrs H., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Thank you for the wonderful stay

Customer review rating 3.7/5

Chris Families - 10/06/2019 AccorHotels certified review

Room was big and squeeky clean, ample parking, great customer service, excellent location. Only thing was the building and interior which is a little dated. Thank you to the customer service and reception team for locating and keeping my valuables safe when I left it in the room. Excellent!!!

Dear Christopher H., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Miss

Customer review rating 3.7/5

Leanne Couples - 10/06/2019 AccorHotels certified review

Really good , really clean room, great breakfast, really friendly staff and great location

Dear Leanne S., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia Clark Guest Relations Manager
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