Hotel - Mercure Manchester Piccadilly Hotel
Mercure Hotel Mercure Hotel

Mercure Manchester Piccadilly Hotel

3.5/5 3,471 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Concierge

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 13 meeting room(s)
  • Copy/print service available
See all services

Our rooms

All bedrooms are climate-controlled and feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a top-floor superior room where you'll find an interconnecting lounge with sofa, desk, additional television and city centre views. Four poster rooms are also available.

  • 280 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating 3,842 reviews

Our guest reviews for Mercure Manchester Piccadilly Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 3,471 reviews
Rob E. Business - 12/10/2018 AccorHotels certified review
« Hotel seems to have been improved and staff good apart from food in bar »

All good apart from food in restaurant . Major delay on club sandwich due to high level of room service bookings . I don’t believe this was the case . When it arrived was totally cold. Complained and got refund but after eight hour drive did not need the hassle.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely Shaun Lake Guest Relations Manager

L K. S. Business - 12/10/2018 AccorHotels certified review
« Good »

Friendly helpful staff. One member was a bit unhelpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lorraine, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely Claire Chapman Guest Relations Manager

Sonia C. Couples - 11/10/2018 AccorHotels certified review

Rooms need updating a little but slept well

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sonia c., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire Chapman Guest Relations Manager

Ella Business - 11/10/2018 AccorHotels certified review
« Disappointing and poor standard »

I’ve already raised the complaint with an unsatisfactory outcome. Food in the restaurant was cold, uncooked and took over an hour, breakfast for 40 minutes late, incorrect, items missing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rowella S., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claire Chapman Guest Relations Manager

Mark G. Business - 11/10/2018 AccorHotels certified review
« Awful experience - Mercure is off my list from now on »

Booked a central Manchester location with secure parking so was pleased to find the Mercure Piccadilly. The welcome was good although it's disappointing to find the car park is pay and display rather than billed within the hotel - not the end of the world. The suite I had book was however felt dated and unwelcoming. The bedroom area had just one power socket (next to the door at floor level) - useless for charging a phone or using the provided kettle or in fact hair dryer. To make matters worse, the faceplate was loose making it potentially dangerous. In the morning I discovered the shower was faulty and provided no cold water - one scorching shower experience later I managed to get to breakfast - which was all a little cold and underwhelming. Everything was clean and comfortable enough and I slept very well. Staff were all friendly and attentive. I made the front desk aware of these issues on check out and was told the issues would be passed to Guest Relations. Two days later, no contact from them so hence this poor review. This is my third below average experience with Mercure so I am now finished with the brand; as a weekly traveller I will stay elsewhere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark T G., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me further to discuss future stays and to ensure we can restore your faith in our brand. Sincerely, Claire Chapman Guest Relations Manager

Anonymous Couples - 11/10/2018 AccorHotels certified review
« Good comfortable stay »

Staff were great, very attentive and quick informative check in. Room was good although some things looking a little old tired, particularly in the bathroom, could just generally do with a fresh coat of paint and brightening up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charlotte T., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire Chapman Guest Relations Manager

Stefan Business - 10/10/2018 AccorHotels certified review
« Good but bathroom and needs updated »

I am overall satisfied, however, considering price I would expect a nicer bathroom as the old tub looked dirty due to scratches and wear. during peak times the 3 elevators are not enough! Often resulted in very long waits!

Our hotel has responded to the review
Our hotel has responded to the review

Dear T., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire Chapman Guest Relations Manager

Samuel T. Business - 10/10/2018 AccorHotels certified review
« Quite okay but was upset by dirty towels and small room for the price paid . »

The experience was not that great on arrival there were towels with dirt stains and breakfast sausages were burnt same as the bacon .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samuel, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely Shaun Lake Guest Relations Manager

Lindag Couples - 10/10/2018 AccorHotels certified review
« great location, good value and a comfortable stay. »

Location is excellent and central. Hotel is a little dated in decor but still clean and very comfortable. Housekeeping was a little lax (empty glasses not removed from room) but all the basics were done. Room well-equipped, bar & food were good. Staff were friendly and there is a concierge service to leave luggage if needed. Happy with our stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda G., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire Chapman Guest Relations Manager

Anonymous Couples - 09/10/2018 AccorHotels certified review
« Mr »

The hotel is a functional business hotel on a funny site

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely Claire Chapman Guest Relations Manager

Anonymous Business - 09/10/2018 AccorHotels certified review
« Poor »

No wake up call. No breakfast box. Room service meal greasy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Constanze, Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations in all areas of your stay; please allow me to express my sincerest apologies and those of the team here. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We consistently review all feedback to enable us to better our services for guests and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Management team here to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claire Chapman Guest Relations Manager

1st T. T. M. Couples - 09/10/2018 AccorHotels certified review
« Wayne ellignton stay »

excluding the shower issue, very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark B., We very much appreciate your comments regarding your stay at the Mercure M. Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shaun Lake Guest Relations Manager

Ashley P. Couples - 09/10/2018 AccorHotels certified review
« Not what I expected »

When I booked the hotel, the pictures looked amazing and the rooms looked great however upon arrival our room wasn’t what we expected. The door looked like it has been kicked in with the lock not working, the floor didn’t look like it had been hoovered and the bath was dirty. Just not what I wanted for what I paid

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashley, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely Shaun Lake Guest Relations Manager

N. Business - 09/10/2018 AccorHotels certified review
« Another great stay »

As expected and I was not disappointed. Nice quiet room friendly and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bruce N., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire Chapman Guest Relations Manager

Alan Solo - 08/10/2018 AccorHotels certified review
« Anothe satisfactory stay at Mercure Manchester Piccadilly hotel. »

I have stayed several times at this hotel for a visit to Manchester's night life, and again things worked out well. I enjoy watching the trams from the restaurant window.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan W., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire Chapman Guest Relations Manager

Anonymous Business - 08/10/2018 AccorHotels certified review
« Disappointing »

Check in was easy - parking was a rip off - room was tired - breakfast very basic and unappetising

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gina, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely Claire Chapman Guest Relations Manager

David P. Friends - 08/10/2018 AccorHotels certified review
« Very satisfactory for our needs »

Enjoyed the City view. Breakfast very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David P., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire Chapman Guest Relations Manager

Laura Business - 08/10/2018 AccorHotels certified review
« Lovely Hotel and Room, food could be better. »

Checking in was brilliantly easy and we had been upgraded to a lovely privileged room! The hotel itself was great, however dinner was very expensive for what we got. The food was pleasant but nothing special at dinner but the service was slow, especially considering there were only five or six tables in use. Breakfast was cold and despite eating at 7.30 the buffet seemed as though it had been sat for hours. The staff however were extremely friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laura W., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shaun Lake Guest Relations Manager

Anonymous Business - 08/10/2018 AccorHotels certified review
« Tired Hotel that needs some work »

Hotel is tired and needs some tidying up (bath room was not good) and the room smelt musty and damp (spoke to the cleaner about maybe having an air freshener put in to stop y clothes smelling) and got fed up of either getting to the lift or room and the key not working and then having to go to reception to get it set up again (happened every day at least once)

Our hotel has responded to the review
Our hotel has responded to the review

Good Afternoon, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely Shaun Lake Guest Relations Manager

H R. Couples - 07/10/2018 AccorHotels certified review
« Comfortable, clean and cosy with a few adjustments needed. »

On the whole we had a pleasant stay at the hotel. The staff were extremely friendly and polite. The room was clean with a lovely view as I had asked. The bed was comfy and we both slept well. Breakfast was delicious with so much choice and the restaurant was lovely. A few improvements could be made however - more room service food could be available 24hr, more hooks in the bathroom and room, and there were a few scuffs on the bedroom wall. We didn’t use the hotel car park because of the expense so that could be cheaper. Also - I’m not sure if this is true but apparently you charge for keeping bags behind the desk? We didn’t use this but nearly did - I rang up to ask if you held bags and the concierge said yes but didn’t mention a fee, so I’m glad we didn’t do that. The internet could be a little faster too. All in all though I had a lovely stay :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heyla A., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shaun Lake Guest Relations Manager

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