Hotel - Mercure Manchester Piccadilly Hotel
Mercure Hotel Mercure Hotel

Mercure Manchester Piccadilly Hotel

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3.5/5 3,059 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 64.60 GBP Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Breakfast
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Concierge

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 13 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

All bedrooms are climate-controlled and feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a top-floor superior room where you'll find an interconnecting lounge with sofa, desk, additional television and city centre views. Four poster rooms are also available.

  • 280 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating Based on 2,685 reviews

Our guest reviews for Mercure Manchester Piccadilly Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 3,059 reviews
AccorHotels certified review
Anonymous Families - 14/11/2017
« Depressing »

Despressing

AccorHotels certified review
Karen T. Friends - 14/11/2017
« Ms Karen T. »

Lovely hotel room was excellent, the only issue we had was my partner ordered champagne in our room for when we arrived and that never happened. We had to ask for it at the bar and when we received it the manager gave us prosecco instead of champagne and we had complain to the barman and wait until they found champagne. Apart from that everything else was lovely

AccorHotels certified review
Cs Solo - 13/11/2017
« Woeful »

Extremely poor customer experience

AccorHotels certified review
Mel Families - 13/11/2017
« Overall great stay. »

Really great location. Staff were friendly and accommodating. Hotel rooms a little worn but did not detract from the warm welcome. Great food particularly at breakfast. Some further training for restaurant team suggested as they were not aware of the online meal package however we had a lovely time.

AccorHotels certified review
David Business - 13/11/2017
« Pleasant enough hotel though room was a bit tired. »

The hotel was well equipped for conferences and events, the food at lunch and breakfast was good. Staff were helpful and pleasant. The room was small and a bit cramped but adequately furnished, though the bathroom was in need of a refresh.

AccorHotels certified review
Ray L. T. C. Couples - 13/11/2017
« Ray L. Ting C. »

I had a pleasant stay at Mercure. Everything was fine and the location is extremely convenience.

AccorHotels certified review
Miss P. Friends - 13/11/2017
« Small rooms for a large price. »

As seen as my stay was to attend an event, I really enjoyed my stay, but I do believe that may have been more down to the company I was with. I found the bar/restaurant under staffed so it took an age to get served, baring in mind there was two separate large events taking place over the weekend. The staff was pleasant enough. I found the rooms were cramped and dated, (found the bathroom particularly grubby) for the large price tag. The lifts were a nightmare, simply not enough for the size of hotel. On just one occasion; I wanted to get to the 14th floor, when the lift stopped on the 12th a resident got on and pressed floor 3 and the started to go back down? You couldn’t simply just nip back to your room, it was a very stressful task the could take upto 30 minuets. The key cards never worked, I think I had about 6 over the weekend. Again having to battle with the lifts! All the residents I encountered in the lifts complained about it. Sorry to say, but I have stayed in budget hotels with much more modern and larger rooms.

AccorHotels certified review
Anonymous Business - 13/11/2017

staff friendly room clean and good spec BUT next to lift shaft which clanked all night. Shower head too low to get my head under it.

AccorHotels certified review
Keith R. Couples - 12/11/2017
« Nice enough but not perfect »

I booked last minute for my anniversary. It was a bit of a spear of the moment stay as we are doing something next weekend but wanted to just have a little treat. I work in travel and initial called for an agent rate which he wasn’t available but the gentleman on the phone kindly discounted the room by £10 as a treat for the occasion. (I’m grateful) I wanted to arrange a bottle of prosecco for the room as I thought my partner may get to the room before me and so I wanted him to be able to relax. As it happens we arrived at the same time. And so it didn’t matter but the difficulty in arranging this was unbelievable. I called on Wednesday evening and was asked to call Thursday morning as the room would be allocated. I called Thursday and was passed around between front desk, concierge, the bar on level three and then the sales call Center. This went on for 20 minutes until I got back through to rea (maybe) in the bar. She assured me that it would be sorted and offered to call me back which she did do. Unfortunately I never got a bottle of prossecco. It wasn’t even acknowledged on the way in or out and sadly that’s really disappointed me somewhat. That’s my feedback and I guess it’s not the nicest but it wasn’t the greatest experience. Thanks. (Also we had fish and chips in the restaurant and the batter was rubbery and wet we were hungry and so it was eaten but that’s not great either)

TripAdvisor review
Business - 12/11/2017
« Expect more from a Mercure »

Be prepared for a long wait at check-in, not enough staff on and the queue was more than 12 people by the time I checked it. Priority lane was of zero use. Staff made no attempt to get more people on top help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Iain C Thank you for your recent comments regarding your stay at Mercure Manchester Piccadilly. It was a shame that you felt dissatisfied with your stay as we aim for a great experience for all guests. We do staff according to business levels and expected demand, however at times there are occasions whereby we can see arriving guests exceeding the expected demand at a given time. We apologise that you experienced a wait for check-in as we do aim to reduce all queues through a variety of methods; we do operate the priority queue for Le Club Members and any member is welcome to directly join that waiting point ahead of other guests should they wish to do so where they will be served by the next available reception team member. I have however passed all your comments to our reception manager for review and action. I hope that this did not detract too far from your stay overall and we hope that we may be able to welcome you again in future. Kind Regards

AccorHotels certified review
Gd Families - 11/11/2017
« Excellent Mercure Excellas always »

Excellent..my son is writing to the manager to thank the staff.. we stayed at the Britannia once :-( NEVER EVER again. .always Accor !!

AccorHotels certified review
Alexa W. Couples - 11/11/2017
« A delight to visit »

We are regular visitors to this hotel and have never been disappointed

AccorHotels certified review
Anonymous Business - 11/11/2017
« WiFi sucked »

The WiFi was essentially unusable except at 7am ... substantial packet loss, even DNS failed about half the time. I suspect just too many users for the bandwidth available.

AccorHotels certified review
Stephen M. Solo - 11/11/2017
« Pleasant »

Concierge helpful, checking in/ out very good, breakfasts enjoyable, lovely evening in the bar Room card struggled to work (930), lifts hit & miss, room as to be expected tidy & clean

AccorHotels certified review
Anonymous Business - 10/11/2017
« Three star expereince at best »

Good - Service, location. Bad - No TV remote, breakfast buffet items non replenished, outside noise (trams), loud air con, room was a bit tatty and needs modernising.

AccorHotels certified review
Mr G. Couples - 10/11/2017
« Mr G »

My wife and I stayed here for the weekend and used it as a base for some time way from the kids. From the moment we arrived we were made to feel welcome. The room was clean, as was the hotel. The bar was tidy, staff were polite and courteous. Breakfast was nice and I have no issues with recommending this hotel to anyone needing a place to stay in a convenient sited hotel within the city of Manchester.

AccorHotels certified review
Beatrice E. Business - 10/11/2017
« Dirty cutlery and unfriendly bar personnel »

The room was ok but the cutlery was dirty; seems like the previous guest must have used the spoon to eat a sticky cake but this wasn’t noticed and the dirty sticky spoon was left inside the cup for the next guest! Went to the bar to get my complimentary drink and Mike, who was meant to be serving was more engrossed with a longer order (room service I think) that he wasn’t too bothered to serve 2 of us waiting. He did mention we had to wait “2” minutes but then left us standing as if we were mere statues! Eventually his colleague served us.

AccorHotels certified review
Dave Business - 10/11/2017
« Very Small room needs makeover »

I have stayed a few times before in this hotel and it has been excellent, This time I got a very small room and it was in need of a makeover / decorating.

AccorHotels certified review
R S. Business - 10/11/2017
« Nice hotel - convenient location »

Very welcoming staff; comfortable hotel/room/bed and decent breakfast. However I thought (as did my colleagues) the conference food was quite poor (e.g. Dry and rubbery pasta and lasagne).

AccorHotels certified review
Anonymous Business - 10/11/2017
« Okay, I would stay again because I am not a a fussy person, but could do better »

Okay, I would stay again because I am not a a fussy person, but could do better

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