Hotel - Mercure Manchester Piccadilly Hotel
Mercure Hotel Mercure Hotel

Mercure Manchester Piccadilly Hotel

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3.5/5 3,243 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Concierge

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 13 meeting room(s)
  • Copy/print service available
See all services

Our rooms

All bedrooms are climate-controlled and feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a top-floor superior room where you'll find an interconnecting lounge with sofa, desk, additional television and city centre views. Four poster rooms are also available.

  • 280 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating Based on 3,260 reviews

Our guest reviews for Mercure Manchester Piccadilly Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 3,243 reviews
AccorHotels certified review
Nancy O. Families - 21/04/2018

Our experience was fantastic. We stayed at the hotel Sunday and Monday night. Left for London for a few days and returned "home" Friday night. Was a great experience. Klaudia was beyond wonderful. Truly made our stay memorable. Another shout out to Cheryl. Thank you for making our time in Manchester so comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nancy, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. Both Klaudia and Cheryl were delighted with your comments and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Shiells-Jones Front of House Manager

AccorHotels certified review
Mike O. Couples - 20/04/2018
« Very expensive rubbish »

I would not expect the service we received from a hotel at half the cost. Utter embarrassment from the beginning, checked us into a room already occupied, a major upset for us and the current guests. We are the moved rooms to room i am pretty sure wasn't a superior room that i had paid for. Breakfast was a disgrace, no clean tables to sit at, in fact we had to clear one ourselves. No glasses for orange juice for over 20 minutes. I had authorised my card so i could charge items to my room ,but in a very embarrassing incident at the bar surrounded by people, i was told i couldn't as i had no credit. I hadn't even used my room to order things to. This involved going back down to reception yet again to sort out. Our room was anything but superior, you advertise the rooms come with an nespresso machine, thats great, but not when you have to move it across the room to use it. There were hairs on the bathroom floor, the general state was poor. If i had paid around 60-70 pounds for the room, you expect a certain quality. I had spent in excess of £220 on this room and felt the whole experience was a rip off. I think the most disappointing thing is the reaction from the staff and the company when reporting complaints. When reporting the issues to reception, they act like this is an everyday occurrence and i was putting them out. I shouldn't be made to feel like this. The worst reaction is the fact that i have contacted yourselves through your website with my complaint. I was told someone would reply in 48 hours. This was Monday, its now 5 days later. But in the meantime, I have had 3 emails from you asking for a review. I was happy to keep this private with yourselves, provided you came back to me within YOUR timescales, as you haven't, i have voiced my opinion on your say so.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr O., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Needless to say your experience described falls below that we would expect for a guest and is one that has been discussed with the team here in order to review with the relevant staff and ensure this matter is an isolated occurrence that is not repeated for future guests. Whilst there are many factors that sit behind the incidents occurring, to try and use these to explain matters would only be making excuses which is something that I would not be prepared to do; the sorry fact here is that we fell short of your expectations and we as a business need to ensure that we now address these matters moving forward to ensure a great stay for all guests and ensure that we uphold our standards in meeting those expectations. By means of a goodwill gesture to hopefully assist in restoring your faith in the hotel, I have today arranged for a refund of 50% of your accommodation rate with us, the sum of £111, which has been refunded to your Visa card ending 0511 and should appear on your statement within 3-5 working days. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future, at which stage please do contact me and I will ensure you are well accommodated with a preferential rate for your stay with us. Sincerely, Matt Shiells-Jones Front of House Manager

AccorHotels certified review
Anonymous Business - 20/04/2018
« Room service needs work »

Check in was quick and friendly. Room was clean but could do with being updated/ modernised. Room service was prompt and warm but taste was not great. Cutlery was dirty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shaila, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services; please do accept our apologies for the matters encountered which have been shared with the team here for future development and training. We are glad to announce that we will shortly be introducing a new room service concept and have employed a dedicated team to assist in launching and maintaining this to enhance guest experience. I am sure that this feedback will serve as a useful tool in the meantime to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Matt Shiells-Jones Front of House Manager

AccorHotels certified review
Anonymous Couples - 19/04/2018
« Tired and confused »

The privilege room was tired and shabby, windows steamed up. Breakfast system really difficult for a disabled person to navigate. Disabled lift from car to lobby didn't work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charmian, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services however it was a shame to hear of your disappointment with your stay as this is far from the service and perception we aim for with guests. I have previously responded under separate cover relating to your comments raised with our Accor Central Customer Services Team and now we have received your feedback this has clarified matters for me. I have reviewed the matters raised and agree that the disabled lift out of operation is something we have failed you with on this occasion. This was damaged during use by another guest and we are awaiting replacement (which is a high cost and therefore requires approval through various purchase and supply chains which is currently being arranged). I have shared your feedback with the restaurant manager here regarding the breakfast service and would like to pass on their apologies - we continually review services and facilities at the hotel based on guest feedback and our staff are trained to assist guests with any mobility concerns or similar requirements during their time with us and it was a shame this did not occur succinctly for you. As a gesture of good faith to restore some loyalty, I have today arrange a refund of £133.72 to your card used for payment of the booking which represents 50% of your stay cost and I trust this satiates matters for you. Please note this can take up to 10 days to appear on your account but has been requested with our accounts team to be processed as soon as possible for you. Thank you once again and please do not hesitate to contact me should you have any further queries. Sincerely Matt Shiells-Jones Front of House Manager

AccorHotels certified review
Kieran L. Business - 19/04/2018

Could have been better

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kieran, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services; please do accept our apologies for the matters encountered which have been shared with the team here for future development and training. I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Matt Shiells-Jones Front of House Manager

AccorHotels certified review
Lorraine C. Couples - 19/04/2018
« weekend away »

hotel was great we got a city view room on the 14th floor but was a little disappointed as to see the city view you need to stand at the window as the windows are very high up not what i expected, thought at least we could sit in the chair and look out and the room i wouldnt class as a suite as it was small and cramped not even a small set of drawers,bathroom was nice and clean not worth the 250.00 plus pounds we paid for it plus the 40.00 parking for 2 days guest should get a discount on parking. staff was polite and could not do enough for you, level 3 was lovely and spacious and comfy but need to rethink your drink prices nearly 20.00 for 2 drinks and one was a local new gin, sky sports was good , breakfast was nice but need to put less out and keep things fresh eggs were hard black pudding dried up, and fried bread very hard but over all was eatable and nice. over all we did like the hotel as it was centre to everything maybe next time we will have drinks out but we just wanted to chill out on the sat we arrived and watch the football the drinks prices was the disappointment part

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lorraine, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely Matt Shiells-Jones Front of House Manager

AccorHotels certified review
Aj (. &. L. Families - 18/04/2018
« perfect »

thanks to the staff, we had once again a great experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Achille, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Shiells-Jones Front of House Manager

AccorHotels certified review
Kerry Friends - 18/04/2018
« Would stay again »

It was very clean reception staff were friendly and helpful was an overall,peaceful hotel really enjoyed my stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerry P., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Shiells-Jones Front of House Manager

AccorHotels certified review
Jimmy W. Couples - 16/04/2018
« Very dated rooms - definitely not 4* »

Check in was fine and the public areas of the hotel seem ok. When staying at somewhere that is classed as 4*, you don't expect to be blown away by the rooms, but I do expect to go into the room and think 'this is nice'. Definitely didn't think that with the room here - very dated, tiny room, dirty windows, air conditioning that seems to be irrelevant whether its on or not and a bathroom that's generally falling apart.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James W., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matt Shiells-Jones Front of House Manager

AccorHotels certified review
Ronnie H. Couples - 16/04/2018
« Amazing as always »

Arrived for my birthday and checked in was very smooth, they upgraded my room to a privilege suit!!. On arrival of my receipt on I was shocked to see a bottle of prosecco a birthday card and cakes!!. All from the hotel staff!!. This really made my day!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronnie H., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Shiells-Jones Front of House Manager

AccorHotels certified review
Anonymous Business - 16/04/2018
« Very enjoyable »

Pleasant hotel well situated. Very nice room reception staff very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adrian, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Shiells-Jones Front of House Manager

AccorHotels certified review
Anonymous Business - 16/04/2018
« in dire need of renovation to deserve 4 stars »

I am grateful for two quiet nights of sleep at a comfortable temperature. However why this hotel has 4 stars is beyond me: The room and bathroom are in dire need of renovation, as is the entire hotel. The newly renovated IBIS next door deserves just as many or as few stars as this Mercure. You should not be charging more than this Ibis. In addition was not offered any special treatment as part of my Silver Accor Membership (i.e. no welcome drink, etc)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barbara, Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our management team to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matt Shiells-Jones Front of House Manager

AccorHotels certified review
Martin Business - 14/04/2018
« Nice for overnight. Breakfast awful »

To me room is clean and tidy. Bed comfortable. TV could have more channels but was ok. Breakfast was awful. Kept running out of things. Some mushrooms I had still had loads of mud on. Got a mouthful with one and didn’t chance any more Staff very friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services; please do accept our apologies for the matters encountered which have been shared with the team here for future development and training. I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Matt Shiells-Jones Front of House Manager

AccorHotels certified review
Kw Couples - 14/04/2018
« Decent but terrible WiFi and a weird gym system »

The hotel is decent in itself - but it's not very "2018". Things like power points near the bed are sorely lacking, while the WiFi is some of the worst I've ever encountered in a hotel. It needs a registration, for which there's little to no info about how the info you give is shared. When connected, it's deadly slow and constantly disconnects. It is not fit for purpose. Other than that, the location is good and the restaurant is decent. Facilities are basic - no fridge in the room, for instance. The system for using the gym - swapping a room key for another key at reception - is ridiculous. When I went down early, around 6am, there was no one at reception. A farce. Why not have the room keys work at the gym, like every other hotel? Most of the issues seem to be self-inflicted. Most other hotels can sort out a fast, easy WiFi system, so why not here? Most other hotels can sort out an easy way of accessing the gym, so why not here? I doubt I would stay at the same hotel until something better is implemented.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerry W., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues with WiFi raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. Our gym does require guests to sign in and out for indemnity and insurance purposes as we do not operate a membership scheme for the fitness studio; similarly this is to ensure we are aware of when guests are in the gym to monitor in case of any health concerns that occur and to ensure that guests are aware of the health requirements for using the gym facility. I have however passed your feedback to our health and safety manager to review for future guest convenience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matt Shiells-Jones Front of House Manager

AccorHotels certified review
Anonymous Couples - 14/04/2018
« Satisfactory »

I could hear every conversation the room above me was having. I thought the rooms would be a little more sound-proof than that. The wifi was terrible to the point of useless. I couldn't even load a website like the BBC. Also, my windows were extremely dirty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark M., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matt Shiells-Jones Front of House Manager

AccorHotels certified review
Eimear O. Couples - 14/04/2018
« didn’t live up to expectation »

The room was very small and dated .. did not live up to 4 star standard at all. Stains on the roof and the windows very old. Had to pay for early check in even though the room was clearly ready. Room appeared nothing like it did in photos when booking. No bath robes provided. No conditioner provided. Very cramped, ironing board on show

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eimear O., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Having reviewed I can see the room booked was a classic double room, within which we do not provide bathrobes as these are only provided within our privilege and superior rooms. Similarly we do offer a shampoo/conditioner combination and I can confirm that these are in line with our brand operating standards for guest rooms. I have however shared your feedback with the team for future review to improvements to services. I have also shared your feedback with our maintenance team to review for decoration of the room and to ensure any issues are rectified; as you may appreciate the building is some 50 years old and we are limited with the infrastructure regarding windows due to the design of the building and the extensive works that would be required (essentially closing large areas of the hotel for a lengthy period due to the requirements for safety of the property and guests while such work was completed) in order to install new windows, however we are working on plans for upgrades to the property and this feedback will be shared for the purpose of this. Early check in is a feature available to guests and I can see you checked in at 9.10am on Friday 6th April - this feature is a chargeable service and is something which can be pre-booked online to avail of an early arrival to the hotel - this is something that we do advise guests of and do offer the opportunity to pre-book with us when booking online. As this is a feature chargeable when booking, it is applied to any guest requiring an early check-in to the hotel on arrival also, for the purpose of fairness to those also pre-paying online. We offer our apologies that you were not entirely satisfied with your stay however we thank you again for sharing your experience, and we hope that we may have the opportunity to welcome you back in future. Sincerely, Matt Shiells-Jones Front of House Manager

AccorHotels certified review
Chris T. Business - 14/04/2018
« Very poor. Very poor indeed. »

I had a suit. The bathroom door handle broke and I was locked out of the bathroom. Hotel tried to fix but said they couldn’t. Got a bathroom in a spare room 6 floors below. I had to go out and buy loads of toiletries. Came back to find they had opened the door. (Took over an hour). Had a v quick shower to find the shower screen was broken and the floor was flooded. Was 30 mins late for dinner date. Have a load of toiletries I don’t need.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris t., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and we offer our sincere apologies for the matter encountered with your room. As you may appreciate, despite pro-active maintenance taking place, issues do sometimes occur unexpectedly and this incident has been shared with the housekeeping supervisors and managers (for room inspections) and our maintenance team (for room maintenance management) so as to reduce the likelihood of any such matter occurring again in the future. Both these teams would like to express their apologies for the matters encountered which do fall below our expected stay experience for guests. Having discussed with the manager on duty, maintenance were not immediately available as they were not on site at the time, however a member of the team was able to attend and apply a fix until such a time as replacements and permanent rectification of the matter could be carried out upon our maintenance team arriving the following day. Having reviewed, I believe it would be in the interest of both parties to ensure you are adequately reimbursed for the inconvenience caused and I have today arrange for 50% of your accommodation bill to be refunded to your card in recognition of the matters encountered and your understanding and cooperation during your stay. This should appear on your card ending 5936 within the coming 3-5 working days and I trust this acts as a goodwill gesture to restore your faith in our commitment to service for all guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matt Shiells-Jones Front of House Manager

AccorHotels certified review
Megan C. Couples - 14/04/2018
« Enjoyable »

Upon arriving, we were upgraded to a suite which was unexpected, but made the stay so much more enjoyable. Offered a welcome drink also with a slice of cheesecake left in the room. Check-in and check-out was quick and easy and the staff were extremely friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael Anthony C., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Shiells-Jones Front of House Manager

AccorHotels certified review
Anonymous Families - 13/04/2018
« Noise in room next door at 4am kept me awake »

Reception staff requested quiet but noise continued, just more quietly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oonagh, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services; please do accept our apologies for the matters encountered which have been shared with the team here for future development and training. I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Matt Shiells-Jones Front of House Manager

AccorHotels certified review
Jill Friends - 13/04/2018
« Awful Experience »

Working for Accor Hotels myself I expect a level of standard when visiting a Mercure Hotel. Upon arrival, the lady who checked us in seemed to not really know what she was doing and just wanted us to pay, get our room key and leave. I was using both an Employee and a Friends and Family room rate, I had two rooms booked and the trip was for a friends birthday. The receptionist required me to explain this rate, and only accepted the voucher once I had presented them (She did not ask for these). Often when staying in an Accor Hotel in a different city to the one I work, staff usually engage in a conversation, asking me where/which hotel I work for. A lot of the time, staff have given me a nice room with a view etc just to make my stay even more enjoyable. We choose Mercure Manchester Piccadilly after looking online and seeing the amazing pictures of the rooms and all of its amenities. To all of our disappointment, we were given a room on the 14th floor which looked like it had not been refurbished in a long time. I understand that some rooms in the hotels are not as modern as others, however due to our trip being a special occasion and working for the company myself, this was disappointing. The room opposite us (when it was being cleaned we seen inside) was double the size and looked so lovely, compared to our old box like room. We choose to eat at the hotel, rather than eating out in the many restaurants within walking distance. After waiting 40 minutes for 2 panini, a pizza and a rare stake we were all very fed up and quite shocked at the level of service. The restaurant was closed so we were told to sit in the bar area. I work in the F&B department myself, so I know this is completely unacceptable when there was no other food orders. It seemed to be that the staff did not know what was going on at all. We were the only table who had ordered food, this was at approx 9:20/30pm. We waited patiently with no apology or explanation on why we were waiting so long. Finally our food arrived, with no cutlery we then waited an extra 10 minutes while our server rummaged round draws frantically trying to find 4 sets of cutlery (however the tables in the restaurant were set for breakfast behind us, which cutlery could of easily been taken from and then replaced). We then requested a stake knife, which again took an extra 5-10 minutes to find and about 3 members of staff. A group of men walked in at 10pm and ordered food. After this we were still waiting on our side orders, it was 10 past 10. Amazingly, the table of men received their whole order before us. We had ordered sides of chips etc, which they had also, and strangely they received them before we had. We waited longer, and received our sides about 10 minutes after this (at this point we had almost finished our meal). We requested sauces/vinegar, which surprisingly again took a while to reach the table after asking for them. We received no check back during our meal, and we were so upset during the meal I left the table to speak to a manager. I approached a gentleman in a suit jacket, politely asking him if he was a manager. After laughing in my face, he told me no, he was not a manager. I then asked if I could speak to a manager and he then informed me there was no manager on shift - (in the whole hotel!!). I then proceeded to inform him of everything I have explained above. He then looked at me blankly and didn't know exactly to respond, so I suggested If there was a supervisor I could speak to would he please send them over to my table. He sent over our waiter, so I again explained everything I have above. Our waiter, also did not know how to respond. I informed our waiter that I was told there was no manager on shift, which he then said that there in fact was. This was all very confusing. After this, a lady approached our table. While laughing she said "I've heard there's some sort of problem". At this point I was exhausted from explaining myself twice, I knew I was going to have to do so again. Also very embarrassing in front of my friends, who I had bigged-up this amazing 4* hotel too. While explaining this to the lady, she continued to laugh and giggle. Im not sure if she was nervous or whether she just found the situation generally amusing. She asked me what I would like to do because they do not give and can not give food away complimentary. She said she would take the wine off our bill, however this seemed unjust as there was no issue with the wine. The issue was our whole experience and service. She said she would see what she could do and left the table. We waited for 15 minutes and nobody came back to speak to us. We had still not received any kind of apology. At this point my friends had left the bar area and went back up to our rooms(We were over an hour late for an event - and they did not feel like going anymore - great!!). I then walked over to the bar, and asked the two men I had spoken to what was happening, they shrugged and stood there looking at me. Eventually the lady walked round the bar and handed me a bill. She had took our meals off and I paid £30 for wine and some olives. She then gave a half-hearted apology. I am not a person to complain myself, especially not when I work for the company. Although in the end, I only had to pay for the wine and olives, if I had not argued my point for as long as I had (with three members of staff) the situation would not have been resolved. It was the worst service and dining experience I have ever had.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jill T., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I can confirm that your email has been received by our Operations Manager here who will respond separately to your concerns. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matt Shiells-Jones Front of House Manager

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