Mercure Manchester Piccadilly Hotel 4 stars

TripAdvisor rating 3.5/5 3,812 reviews
Mercure Manchester Piccadilly Hotel
See on a map
+ 15 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • The Brasserie restaurant serves international cuisine

  • Wedding facilities capable of accommodating 800 guests

  • 12 minutes walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH
manchester
united kingdom

Tel: +4401617511412

Fax: (+44)161/2342819

Contact email

Check-in from 14h00

Check out up to 12h00

  • PICADILLY GARDENS :   First Manchester

  • By plane

    MANCHESTER AIROPRT At 14.48km / 9 miles

  • By train

    MANCHESTERPICADILLY At 0.8km / 0.5 miles

GPS :53.479874, -2.237445

Our accommodations

All bedrooms are climate-controlled and feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a top-floor superior room whe re you'll find an interconnecting lounge with sofa, desk, additional television and city centre views. Four poster rooms are also available.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic Room with 1 double bed, High floor with City View

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Standard Room with 2 single beds, City side

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Superior suite with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Our restaurants and bars

LEVEL 3 LOUNGE & RESTAURANT

Type of cuisine: International

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LEVEL 3 LOUNGE

Photo non contractuelle / Strictly non binding

LEVEL 3 Lounge offers a range of wines beers, spirits, cocktails, carefully selected gins and soft drinks. If a full meal feels like too much effort, light meals are available in the lounge allowing you to continue relaxing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 814

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 650 people

Find out more

Our guest reviews for
Mercure Manchester Piccadilly Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.7/5

5,372 reviews

tripadvisor

TripAdvisor Rating 3.5/5

3,812 reviews

Conference stay

Customer review rating 3.7/5

David Business - 12/09/2019 AccorHotels review

Stayed one night for a conference, all fine no complaints

Dear David B., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lovely stay

Customer review rating 3.7/5

Anonymous Business - 12/09/2019 AccorHotels review

I stayed in room 315 on the 8th Floor - Overlooking the city center. The room was spacious very clean and the bed was ever so comfortable. The staff were friendly, helpful and very professional. I would definitely stay at the Mercure again.

Dear Yvonne D., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fantastic stay

Customer review rating 3.7/5

Sean Families - 11/09/2019 AccorHotels review

Stay was fantastic for the one night recovery after arriving from Australia

Dear Sean Q., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A lovely stay at the Mercure Piccadilly hotel

TripAdvisor rating 3.5/5

stevedV7308PP Business - 11/09/2019 TripAdvisor review

The hotel is located at the heart of the city of Manchester. The staff were very welcoming to myself and members of my party. The accomadation was very good and the breakfast was very varied with lots of choice.

Dear stevedV7308PP, Thank you for taking the time to write your feedback and t's great to hear you enjoyed your stay with us. I will pass on your feedback to the team and we hope to welcome you back in the near future Kind Regards Wes

Business, central location but tired hotel

Customer review rating 3.7/5

Phi Business - 10/09/2019 AccorHotels review

It was ok, room was very tired and dated, sound proofing between rooms extremely poor, can hear every word from the people in the room next to me......one of days my room was not cleaned.

Dear Phil H., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Awful

Customer review rating 3.7/5

Paul Friends - 10/09/2019 AccorHotels review

I had to use another hotel facilities

Dear Mr K., From the outset I would like to sincerely apologise for the power outages this weekend, which in turn had a negative impact on your experience as outlined below As communicated the notice received to the hotel regarding these emergency was extremely short and completely out of the hotel control. Taking everything into account I have to say that I am extremely proud of the way in which the team handled such a crisis situation and operationally we did everything in our power to ensure that the impact on our guests was kept to a minimum. That said I completely understand that this unavoidable isolated incident spoilt the weekend you had planned. I have ensured that you did not get charged for the Saturday night, however as promised, we did have a room for you later that evening but I do not understand that you wanted to book elsewhere I would also like to take this opportunity to assure you that a positive guest experience is everything that we strive for at Mercure Manchester and I do hope that we have the opportunity to welcome you back to the hotel again in the near future, so that you can experience the hotel at its usual best. I would kindly ask that should you have / make plans to travel back to Manchester that you contact myself direct, so that we can offer you a favourable rate and upgrade. Once again, please do accept our sincerest apologies, we really did have our guest experience and health and safety at the forefront of our minds during this situation. Kindest Regards Wes

Could have been better

Customer review rating 3.7/5

John A. Business - 10/09/2019 AccorHotels review

Was a nice surprise to be upgraded upon arrival, a very nice touch. The room had a strange smell about it and the bathroom décor looked tired. The biggest downside was the lack of wi-fi. Positives were the very helpful staff and location in relation to the centre of Manchester.

Dear John, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely

Excellent Stay - Great Location

Customer review rating 3.7/5

Steve +. 1. Friends - 10/09/2019 AccorHotels review

Stay was very good only negative was no charger socket for phone charger next to the bed, that aside everything was excellent, particularly breakfast thank you.

Dear Mark W., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very tired room, and the service in the evening was awful

Customer review rating 3.7/5

Mick B. Families - 10/09/2019 AccorHotels review

Not great, on the Friday evening we decided to dine in the hotel, there was a number of dishes unavailable however we chose a starter and a main course. Our starters arrived after 15 minutes, but then we waited 30 minutes to be told one of the dishes was not available, we then waited a further hour to be served our main meal. We had lots of apologies and the food was not charged for, but this was a special evening for my Father and me.

Dear Michael B., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Perfectly Fine

Customer review rating 3.7/5

Olly L. Business - 09/09/2019 AccorHotels review

Check in process was smooth, lack of plugs near beds was disappointing

Dear Oliver L., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Shabby, dire room entry system and very poor customer service.

Customer review rating 3.7/5

Helen Business - 09/09/2019 AccorHotels review

Very disappointing. Only once in my 2 night stay did the room card key work and had to either get the cleaner to open the door or go back to reception (from the 8th floor) to get it reset. Not once did the receptionist apologise and each time, there was a steady queue of others waiting to do the same. The lifts had a mind of their own and were very slow. One day the middle lift didn't move most of the day and was stuck on level 4. The room I had was a twin room, however there was only 4 inches between the beds and hardly any space at the bottom of the bed to move passed. The bathroom was shabby and worn and the lighting in both the bathroom and bedroom very poor so you could not see to either apply makeup or read. I was surprised that there wasn't table service at the breakfast and the food is far too spaced out around the room to make any sense at all. Dirty crockery and food stocks not replenished. The bed was very comfortable and I slept well.

Dear Ellie G., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

The stay was ok, but not outstanding

Customer review rating 3.7/5

Jörg D. Business - 09/09/2019 AccorHotels review

The registration process and hotel reception was fine. Same was for the breakfast, but the room tidiness was not good. I found a wooden branch in the cupboard, which should be there. Even after placing it in a visible position, it was not removed.

Dear Joerg, Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations in all areas of your stay; please allow me to express my sincerest apologies and those of the team here. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We consistently review all feedback to enable us to better our services for guests and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Management team here to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Noise from lifts and also noise from outside the building meant I had a very interrupted sleep.

Customer review rating 3.7/5

David F. Solo - 08/09/2019 AccorHotels review

Not great ... mainly due to noise mentioned previously

Dear David F., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Mrs Lynn E. G.

Customer review rating 3.7/5

Lynn E. G. Business - 08/09/2019 AccorHotels review

The room was old and not particularly clean. Net curtains had stains, and windows are filthy. The bed had not been made well, bottom sheet very creased, leaving me to questions whether it had been changed. Duvet had stains on it. The duvet did not cover the double bed. The bathroom is in desperate need of a refurb. Toilet cistern attached to the wall with a block of wood. The integral non-slip bath mat was black, the bath had deep dark scratches on it's base. The bin had not been emptied. The lifts were extremely slow and my card did not work in the lift, and consequently in my door, which resulted in me waited another 15 minutes to get to reception.

Dear Lynn E., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

A relaxing break to recharge the batteries

Customer review rating 3.7/5

Chris B. Solo - 07/09/2019 AccorHotels review

Modern, well decorated room with comfy bed and bathroom with bathtub. Quiet uninterrupted sleep even though the hotel was right in the city centre and close to Piccadilly railway station. Lovely breakfast with good choice of food and a great outlook over the city. Excellent hospitality from welcoming staff.

Dear Chris B., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfortable and Friendly

Customer review rating 3.7/5

Charlie E. Business - 05/09/2019 AccorHotels review

The stay was good overall , the staff were super friendly and helpful but there are a few things that could have been done to make it better, the room I stayed in 820 toilet continually released water so the sound started to become annoying. The door took ages to open regardless on how quick I put the card in. There were no plugs near the bed so If I wanted to sit and chill on my phone I had to sit at the desk. Apart from this the stay was excellent.

Dear Charlie Mr E., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Clean, professional and friendly.

Customer review rating 3.7/5

Kristeen V. Business - 05/09/2019 AccorHotels review

I stayed with a group of colleagues for work trip at he hotel and we ate in the hotel. We were impressed with the service and efficiency of Abbie our waitress. She is amazing and please recognise her for her effort - she was attentive, pre -empted the bill being split at the end so set up a neat system, was friendly and could not do enough for us. The rooms were clean and I had a lovely stay.

Dear Kristeen Miss B., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good

Customer review rating 3.7/5

Ayo Business - 05/09/2019 AccorHotels review

Really impressed with the housekeeper in particular. I have stayed in this hotel on many occasions and the room clean / restock was the best I have had - He / She even replaced the room biscuits (believe me, this does not always happen)

Dear Ayobami A., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mr

Customer review rating 3.7/5

Russell Solo - 05/09/2019 AccorHotels review

Fantastic no probs

Dear Russell h., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Everything perfect, except for the cleanliness of my room

Customer review rating 3.7/5

Miss A. Families - 04/09/2019 AccorHotels review

I loved staying here, and I will definitely be back if some things are taken into consideration. The only thing that was wrong was the cleanliness of our hotel room, there was lots of clumps of black hair in the plug hole of our bath before I even used it! (I had to remove it with my bare hands) Also the bath was filthy, the beds were the wrong way so we couldn’t clip them together as result of this I fell through the gap (so we changed the beds round ourselves). The side tables by each bed were thick with dust, also when we arrived to our room first day, we had no tea bags or milk, we’d been travelling for 9hrs and couldn’t even have a cuppa tea when we got in! The breakfast in the morning was probably my favourite part of staying here, it was just beautiful, the staff are so lovely and friendly and welcoming, so not all was bad, in fact it was just the room I had a problem with. This all being said I had a fantastic stay, I love the city and this was my first time in Manchester!

Dear Natasha A., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in manchester