Hotel - Mercure Manchester Piccadilly Hotel
Mercure Hotel Mercure Hotel

Mercure Manchester Piccadilly Hotel

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3.5/5 3,277 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Concierge

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 13 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

All bedrooms are climate-controlled and feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a top-floor superior room where you'll find an interconnecting lounge with sofa, desk, additional television and city centre views. Four poster rooms are also available.

  • 280 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating Based on 3,360 reviews

Our guest reviews for Mercure Manchester Piccadilly Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 3,277 reviews
AccorHotels certified review
Andrew Business - 20/05/2018
« Small room, but ok stay. »

First off, this is the smallest Mercure room I have ever stayed in, but I accept that's just the way the hotel was built and being concrete you probably can't do much about that. However I always stay here in Manchester because it's convenient and the upper floors are quite quiet. Breakfast is fine, although things are laid out in a slightly eccentric way - the first time finding the hot drinks is just bizarre.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely Matt Shiells-Jones Front of House Manager

AccorHotels certified review
Paul S. Business - 19/05/2018
« Comfortable stay »

We stop at the Mercury (Piccadilly) Manchester whenever we are in Manchester so we are very familiar with the hotel and this stay was up to its usual high standards

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Shiells-Jones Front of House Manager

AccorHotels certified review
Anonymous Business - 18/05/2018
« Average »

Room was ok but room service re breakfast was shocking. Breakfast arrived nearly 20 minutes after allocated time, was cold, no salt & pepper, no milk for coffee and poached eggs were like boiled eggs! Large soup spoon to eat yogurt! Not a good start to my working day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tracy, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services; please do accept our apologies for the matters encountered which have been shared with the team here for future development and training. I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Matt Shiells-Jones Front of House Manager

AccorHotels certified review
Richard Business - 18/05/2018
« Room wasn't ok but restaurant is terrible »

Service in restaurant was not good. I was given a menu on arrival and told someone would be with me. Waited 20 mins while the only waiter I could see was moving around folding tables. After 20 mins I went to the bar and when the member of staff had finished filling the glass shelf she told me someone would be over. Another 10 mins my order was taken. Lady who took my order didn't write it down and came back five mins later to check what I wanted. Food arrived 10 mins later. I ordered burger fries and coleslaw, the £3 portion of coleslaw looked a bit past its best and almost filled the 50p piece size ramekin it came in. Burger was extremely greasy oozing all over the wooden board thing. Not very hygienic. I sat for 10 mins after I finished eating to get the ill but nobody came close. I went up to the till and when I was preeented then I'll I saw that the £3 portion each of fries and coleslaw on the menu were £3.50 on the bill. I was also astonished to see a 10% service charge added. So in summary, the service was awful, the food portions meagre and not that tasty and then to add insult to injury the prices charged are higher than shown on the menu, plus an unadvertised service charge for the pleasure. As a result you have gained £2.85 (I wasn't going to embarrass myself by pointing out the sub £3 discrepancy) but you have lost my business, this was my first night in Manchester on a new contract that will see me in town for two nights a week for the next 6 months - so you just lost out on circa £13000 for the sake of £3.

Our hotel has responded to the review
Our hotel has responded to the review

Good Morning Mr K.. May I firstly pass on my sincere apology for the experiences you had whilst staying with us in Manchester, this is absolutely not acceptable or usual standard for the Hotel or my department and I would assure you that I am personally investigating the issues raised with my team. In order to do so I will be your main point of contact going forward but it would really assist me if you could provide me with a little more detail. My investigation is not to apportion blame to anyone individual but I do have to ascertain how and why we got things so wrong on this occasion and the information you provide will absolutely assist me in further training and development within the department. On that basis if you could provide me with a brief description of your server I would greatly appreciate it. In reading your comments thoroughly I note that you have chosen other premises to stay whilst in Manchester but it is my wish to meet with you for Lunch at your convenience so we can discuss any possible solution I can offer to welcome you back to the Mercure Hotel. M direct Number is 07… 970 or you are more than welcome to reply to my email and I will come straight back to you. Looking forward to hearing from you. Kind regards Finn Jaradd Level 3 Restaurant Manager

AccorHotels certified review
Traveller Business - 17/05/2018
« Sub-par »

- Checkin queue was over 20 people long, and took 40 minutes to get served - Room was sub-par, in poor condition - especially in the bathroom - Considering the room booked was 'superior', it was below the standard I expect from a standard Premier Inn room. - Breakfast buffet quality was one of the worse i've experienced

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works and staffing level increases to take place to enhance the property and service throughout the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful; we further thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Management team to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matt Shiells-Jones Front of House Manager

AccorHotels certified review
Edward M. Business - 17/05/2018

Room was fine. Hotel was nice. Bar staff were not particularly accommodating - I assumed table service to discover that I had to make my way to the bar. No issue with that at all - other than bar staff looking at us for several minutes without notifying us that we had to look after ourselves - it would have been very obvious that we were first-timers and did not understand the drill. The biggest issue was the internet, or essentially lack thereof. I had business to do, which I simply could not achieve. I could not stay there again without the assurance of a quality internet system.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edward, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services; please do accept our apologies for the matters encountered which have been shared with the team here for future development and training. I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Matt Shiells-Jones Front of House Manager

AccorHotels certified review
Dandino Friends - 16/05/2018
« Excellent Stay again.Staff were really helpful and polite and the hotel was spotless »

It was fantastic as always.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel R., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Shiells-Jones Front of House Manager

AccorHotels certified review
Satisfied C. Business - 15/05/2018
« Great staff. »

This is getting to be a pretty old hotel by now but it's still in reasonable condition, despite a few knocks and scrapes in the room. The price:quality ratio is pretty reasonable for the UK. The best asset of this hotel, however, is the staff. Special mention to the bald-headed gentleman who is the concierge; the blonde lady who is the (new) restaurant / breakfast manager; the young woman with a 'mum' tattoo on her neck (reception); the young Far Eastern-looking lady (also reception); the cleaner (seemed to be Eastern European); and the Housekeeper (a black lady). All absolutely super: they all had a great notion of C. service and helped me out in various ways. Great staff make for a great hotel experience and one can overlook those little knocks and scrapes in the room! In fact, with staff as good as these, a guest can probably overlook plenty of other things, too! Breakfast is also fantastic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S G., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Shiells-Jones Front of House Manager

AccorHotels certified review
Martin O. D. Friends - 15/05/2018
« Fantastic location, food and staff. »

I always stay in the Mercure when I’m in Manchester. The staff are very friendly, food is great especially breakfast and my room was clean and very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin O D., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Shiells-Jones Front of House Manager

AccorHotels certified review
T. L. T. Families - 15/05/2018
« Awesome »

Clean room & good service staff. Location was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Liang T., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Shiells-Jones Front of House Manager

AccorHotels certified review
Mark S. Business - 15/05/2018
« The hotel is just okay, nothing special, though the staff were excellent. »

Hotel rooms are okay. The staff made the stay successful. I got upgraded after being placed in a noisy room(no bad behaviour, I could simply hear everything next door) and I wonder as a Silver member why I wasn't upgraded on check-in anyway.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It was a shame to hear of your disturbance but great to hear that the team arranged an alternative room and upgraded you due to the inconvenience - as a group, Accor do only offer complimentary room upgrades from Gold Status upwards as per the le club membership benefits, however we hope that you may reach this status soon so we may afford the upgrade to you on your next visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Shiells-Jones Front of House Manager

AccorHotels certified review
Andrew S. Friends - 14/05/2018
« Satisfactory »

A standard hotel My only critique is that the halls are far too hot. Turn the radiators down

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely Matt Shiells-Jones Front of House Manager

AccorHotels certified review
Adam Couples - 14/05/2018
« adequate »

very small room for a standard double. room was also quite run down. when using the lift it took several minutes for one to arrive at the floor we were on each time. good points are that the hotel is central and has on site parking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam S., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Shiells-Jones Front of House Manager

AccorHotels certified review
Geoff Couples - 14/05/2018
« Fell short of expectations »

Room good. Lifts terrible. Breakfast room disjointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geoffrey, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services; please do accept our apologies for the matters encountered which have been shared with the team here for future development and training. I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Matt Shiells-Jones Front of House Manager

AccorHotels certified review
Stuart &. J. B. Couples - 14/05/2018
« Great location, friendly , helpful staff, but needs a little sprucing around the edges »

My wife and I stayed here for an event at the hotel, upon arrival, our check-in was fast and efficient, we booked a suite but unfortunately, when we entered the room, there was a strong smell of tobacco, we called reception ( dialled 0) and after 8 minutes , no one had answered. My wife then dialled 6060 and got housekeeping , she explained our complaint and the "operator" thought my wife was on hold and my wife heard the person say " I dont know why she is phoning us" when they came back onto the phone, my wife said that "She" was calling because no one was answering on the main reception number. I went downstairs to reception and was given an alternative room immediately which was beautiful (Garden Suite room 1408). Our experience wasn't tarnished by the room faux pas and we would definitely use the hotel again in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stuart, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and it was great to hear that despite the initial matters, we were able to resolve your concerns in a way that afforded a great stay for you.. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Shiells-Jones Front of House Manager

AccorHotels certified review
Derminder U. Friends - 14/05/2018
« Disappointing »

I stay in many hotels but I feel the standard of room was poor and didn’t reflect the price point. Also waiting for 15 minutes for a lift is absolutely ludicrous. On a plus I found the staff on reception were curtious and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derminder, Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. I have shared your feedback with the reception team in particular who were delighted to read your comments and this will act as motivation for them moving forward as they strive for a great stay for all guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matt Shiells-Jones Front of House Manager

AccorHotels certified review
K. C. Families - 13/05/2018
« Disappointing »

Poor service from reception staff, housekeeping and night manager. I have detailed my complaint in writing and eventually received a fairly defensive response.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C. K., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the matters raised and prevent future occurrence and it was a shame you felt poorly about the response as this was not the intention, again please do accept our apologies.. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matt Shiells-Jones Front of House Manager

AccorHotels certified review
M. Families - 13/05/2018
« Disappointing »

I found the hotel to be tired and in need of updating, I booked a dinner bed and breakfast package expecting there as described online a restaurant but the is only a bar area which only serves very basic bar food. Reception area unwelcoming and the lifts took a lifetime to arrive. We had booked this hotel as a birthday treat but found it disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa, Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matt Shiells-Jones Front of House Manager

AccorHotels certified review
Eric F. Couples - 13/05/2018

Lift’s where slow and annoying but only stairs access for guests as far as 4th floor (not great for someone with claustrophobia)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eric, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Shiells-Jones Front of House Manager

AccorHotels certified review
L S. Couples - 13/05/2018
« As described, comfortable stay. »

Room was clean and comfortable,breakfast was good. Hotel situated perfectly. Only downside was lack of essentials eg toiletries in bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynn, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services; please do accept our apologies for the matters encountered which have been shared with the team here for future development and training. I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Matt Shiells-Jones Front of House Manager

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