Mercure Manchester Piccadilly Hotel 4 stars

TripAdvisor rating 3.5/5 3,869 reviews
Mercure Manchester Piccadilly Hotel
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Hotel extras

  • The Brasserie restaurant serves international cuisine

  • Wedding facilities capable of accommodating 800 guests

  • 12 minutes walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH
manchester
united kingdom

Tel: +4401617511412

Fax: (+44)161/2342819

Contact email

Check-in from 14h00

Check out up to 12h00

  • PICADILLY GARDENS :   First Manchester

  • By plane

    MANCHESTER AIROPRT At 14.48km / 9 miles

  • By train

    MANCHESTERPICADILLY At 0.8km / 0.5 miles

GPS :53.479874, -2.237445

Our accommodations

All bedrooms are climate-controlled and feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a top-floor superior room whe re you'll find an interconnecting lounge with sofa, desk, additional television and city centre views. Four poster rooms are also available.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic Room with 1 double bed, High floor with City View

  • Max. number of persons: 2
  • Views: Panorama view, City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Standard Room with 2 single beds, City side

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Superior suite with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Our restaurants and bars

LEVEL 3 LOUNGE & RESTAURANT

Type of cuisine: International

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LEVEL 3 LOUNGE

Photo non contractuelle / Strictly non binding

LEVEL 3 Lounge offers a range of wines beers, spirits, cocktails, carefully selected gins and soft drinks. If a full meal feels like too much effort, light meals are available in the lounge allowing you to continue relaxing.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 814

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 650 people

Find out more

Our guest reviews for
Mercure Manchester Piccadilly Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.7/5

5,550 reviews

tripadvisor

TripAdvisor Rating 3.5/5

3,869 reviews

Brexit voter

Customer review rating 3.7/5

Brexit Business - 07/11/2019 Confirmed reviews AccorHotels

Brilliant

Dear James A., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia Clark Guest Relations Manager

Average

Customer review rating 3.7/5

Tony W. Business - 07/11/2019 Confirmed reviews AccorHotels

I was surprised at the quality of the room service I ordered this time. Previously the food had been good, this time sadly the pizza I ordered was not up to scratch, very small and mildly warm. Equally so were the onion rings. No bottle opener so I had to improve to open the drink. The WiFi didn’t connect at all during my stay, which made working very difficult. I tried all the fixes you suggest in your letter but still nothing.

Dear Anthony W., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Room was freezing cold and noisy.

Customer review rating 3.7/5

Jonathan D. Couples - 06/11/2019 Confirmed reviews AccorHotels

I had a horrible experience staying at your hotel. Firstly i booked a superior room, which was far from superior in my eyes, having to look out a window onto a roof full of ducting and vents. My room was 4ft away from the front of 3 lift shafts which was constantly going all night. The heating never worked in the room. The people in the next room might aswell have being staying in my room, i could hear every single word they were saying. The mattress was very uncomfortable for a hotel standard mattress. My room number was 514

Dear Jonathan D., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay

Customer review rating 3.7/5

Robert J. Couples - 05/11/2019 Confirmed reviews AccorHotels

Just a one-night stay, but an excellent hotel with great staff and facilities

Dear Robert J., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Expected better in a privilege room

Customer review rating 3.7/5

Robert L. Couples - 05/11/2019 Confirmed reviews AccorHotels

Hotel in good location but don't wast money thinking privilege rooms would be quiet. Good view of carpark and Manchester but paid extra so I could relax and sleep, this didn't happen as I heard the corridor noise and both rooms either side of me. Then to top off told it would cost £7 to send my charger which I had forgot

Dear Rob L., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Hotel ok, but couple of really annoying issues.

Customer review rating 3.7/5

Karen P. Couples - 05/11/2019 Confirmed reviews AccorHotels

Got locked out of room 4 times, key card system needs some serious attention, very frustrating, particularly late at night. Room was noisy all night due to being next to lifts, really annoying hearing a bang and a clunk every couple of minutes.

Dear Karen P., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Location, location, location

TripAdvisor rating 3.5/5

Sam W Couples - 05/11/2019 TripAdvisor review

My second visit this year to Mercure Piccadilly. You really cannot get a better price for a clean, comfy bed. Friendly, helpful staff. Value for money breakfast that tastes great. Tried the car parking this time too and that was super convenient.

Dear Sam W, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia Clark

Mixed - some room features good, some meals good.

Customer review rating 3.7/5

C J. F. Solo - 04/11/2019 Confirmed reviews AccorHotels

Nice assigned room, but COLD. Asked for advice to operate thermostat - didn't work, Staff member came to fix it - couldn't. She found me an electric radiator. Breakfasts excellent. One dinner good. Second poor - fish of day, sea bream, was sold out - replacement had no flavour.

Dear Christopher F., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

My stay is satisfactory

Customer review rating 3.7/5

Lok L. Families - 02/11/2019 Confirmed reviews AccorHotels

Overall, I think the hotel is good in terms of location and cleanliness. However, there ae like 4-5 channels on TV are not working, it would be better if all channels are accessible.

Dear Chun Lok, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely
Customer review rating 3.7/5

Ann T. Families - 02/11/2019 Confirmed reviews AccorHotels

The room was tired and shabby not what I expect from Mercure hotel. The reception staff were ok

Dear ann T., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lydia Clark Guest Relations Manager

Weekend away

Customer review rating 3.7/5

D B. Couples - 02/11/2019 Confirmed reviews AccorHotels

Hotel in good location, staff very friendly and helpful. Good breakfast with plenty of choice. The public areas and bedroom fine but we were disappointed with the condition of the bathroom which as tired with flaking paint, old tiles and stained bath. We were also positioned near to the lifts and we could here a clunking sound during the night.

Dear David, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely

Night away for Football match at the Etihad

Customer review rating 3.7/5

Max A. Friends - 01/11/2019 Confirmed reviews AccorHotels

Staff all very pleasant, friendly and professional. Hotel clean and in good condition. Food and service very good. Bed in accessible room much too high to be considered accessible. I have emailed the hotel about this one shortcoming in provision of accommodation for independent disabled guests.

Dear Max A., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

basic

Customer review rating 3.7/5

Paul Couples - 01/11/2019 Confirmed reviews AccorHotels

Car parking directions not clear, ended up parking in the car park next door to hotel Reception area tidy and staff friendly lift system outdated and cards needed refreshing bedroom- quite small, paid for a city view room but couldn't see out of the window due to condensation bedroom and bathrooms need a refresh Bed wasn't comfortable and noise could be heard from other rooms

Dear Paul B., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Poor wifi and poor bar service

Customer review rating 3.7/5

Michelle Business - 31/10/2019 Confirmed reviews AccorHotels

Wifi was so bad in my room that I had to move to a lower floor, which was a big inconvenience. Wifi was then slightly better (I could at least connect) but was spotty and dropped throughout the evening, and was not even good enough to watch a low quality video. When I went to the bar to get my free member's drink, I was told I could not have a cider even though the Mercure Edinburgh Haymarket was happy to consider cider valid. I asked for wine instead and was poured a 75ml glass of wine instead of a 175ml glass, and when I questioned it, it was suggested that maybe I was misjudging the amount because the glass is just big. Eventually this was corrected after much discussion and the barkeeper resorting to measuring the amount. I don't feel this was an experience congruent with the quality I have otherwise experienced from other Mercure hotels.

Dear Michelle M., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lydia Clark Guest Relations Manager

Convenient location, good price, smart clean room.

Customer review rating 3.7/5

Mike S. Friends - 30/10/2019 Confirmed reviews AccorHotels

Easy checking in and out. Good size room. Pleased to be up-graded. Quiet room on a quiet floor. Very clean, especially the bathroom.

Dear Michael S., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia Clark Guest Relations Manager

Lovely staff except for one waitress

Customer review rating 3.7/5

Alvar M. Business - 30/10/2019 Confirmed reviews AccorHotels

Positives : Great being able to park next to the Hotel entrance in a city. Ideal location for my business meeting and shops for my wife. Reception staff were very helpful and accommodating. Breakfast meal was very good. Restaurant and bar area was comfortable. One waitress called Rose seemed very hard working and was very kind and helpful. Negative: one young waitress ( I didn’t get her name ) was very short when I apparently stood on the wrong side of the bar for service, no one else was being served anyway, however I was immediately rescued by a kindly waiter. The breakfast coffee was undrinkable. The Hotel has a very tired feeling of 1990s corporate style, some settees were torn.

Dear Alvar, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. I will also ensure that Rose gets the recognition she deserves. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely Lydia Clark Guest Relations Manager

Rooms comfy and clean

Customer review rating 3.7/5

Rw Families - 30/10/2019 Confirmed reviews AccorHotels

Beds were very comfy, room was clean and well presented.

Dear Robyn W., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia Clark Guest Relations Manager

Dated hotel

Customer review rating 3.7/5

Suky B. Solo - 30/10/2019 Confirmed reviews AccorHotels

Old dated hotel. Didn't get a free drink token like I should as a accor member.

Dear Sukhdeepmr B., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lydia Clark Guest Relations Manager

Was disappointed

Customer review rating 3.7/5

Karen P. Couples - 30/10/2019 Confirmed reviews AccorHotels

Checked in got to our room. Left our luggage and went out for food drinks and a concert. Got back late and went straight to bed. When getting up in the morning to have a shower found hair in the bathtub and after cleaning it up and having a shower we realised there was only 1 bath towel. Was too late to ring reception as we needed to leave and there was no time to wait for another. We checked out and got on our way.

Dear Karen p., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We do have a 24 hour guest care team that would have been more than happy to help with this had they been informed. In the interim period, I have passed your feedback to our Housekeeping Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lydia Clark Guest Relations Manager

Hotel very dated

Customer review rating 3.7/5

Chris Couples - 29/10/2019 Confirmed reviews AccorHotels

Central hotel, breakfast was good quality and good selection, rooms very dated and small and condensation on the old windows all the time couldn’t even see out. Was disappointed

Dear Chris B., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have sent you a separate email regarding your stay. Sincerely, Lydia Clark Guest Relations Manager
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