Mercure Manchester Piccadilly Hotel 4 stars

TripAdvisor rating 3.5/5 3,701 reviews
Mercure Manchester Piccadilly Hotel
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Room 1

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Hotel extras

  • The Brasserie restaurant serves international cuisine

  • Wedding facilities capable of accommodating 800 guests

  • 12 minutes walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH
manchester
united kingdom

Tel: +4401617511412

Fax: (+44)161/2342819

Contact email

Check-in from 14h00

Check out up to 12h00

  • PICADILLY GARDENS :   First Manchester

  • By plane

    MANCHESTER AIROPRT At 14.48km / 9 miles

  • By train

    MANCHESTERPICADILLY At 0.8km / 0.5 miles

GPS :53.479874, -2.237445

Currently, close to our hotel

Manchester Food & Drink Festival

From 26/09/2019 to 07/10/2019

At 486 m

Manchester Jazz Festival

From 23/05/2019 to 27/05/2019

At 598 m

Festwich, music festival

From 27/07/2019 to 28/07/2019

At 4.9 km

Sifters Records, Liam Gallagher's record store

From 01/01/2018 to 31/12/2019

At 6.7 km

Our accommodations

All bedrooms are climate-controlled and feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a top-floor superior room whe re you'll find an interconnecting lounge with sofa, desk, additional television and city centre views. Four poster rooms are also available.

Classic room with 1 double bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Classic room with 2 single beds

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Privilege room with 1 double bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Privilege room with 2 single beds

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Classic Room with 1 double bed, High floor with City View

  • Max. number of persons: x2
  • Views: Panorama view, City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Standard Room with 2 single beds, City side

  • Max. number of persons: x2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Superior suite with 1 double bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Our restaurants and bars

LEVEL 3 LOUNGE & RESTAURANT

Type of cuisine: International

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LEVEL 3 LOUNGE

Photo non contractuelle / Strictly non binding

LEVEL 3 Lounge offers a range of wines beers, spirits, cocktails, carefully selected gins and soft drinks. If a full meal feels like too much effort, light meals are available in the lounge allowing you to continue relaxing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 814 m²

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 650 people

Find out more
Mercure Manchester Piccadilly Hotel Meeting Room

Our guest reviews for
Mercure Manchester Piccadilly Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.7/5

4,868 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

3,701 reviews

Hotel was dated and dusty

Customer review rating 3.7/5

Paul K. Couples - 14/05/2019 AccorHotels certified review

The location and staff was really good. However the room was dusty and bath was scratched to high heaven mould present on all the sealent. I would not be staying here again and does make me second guess ever staying in one of your hotels again.

Dear paul k., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lydia Clark Guest Relations Manager

Fine for one night, convenient city centre stay

Customer review rating 3.7/5

Anonymous Couples - 14/05/2019 AccorHotels certified review

Satisfactory. Hair dryer didn’t work in room and very noisy guests in small hours marred it but was ok for one night.

Dear Sue, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely Lydia Clark Guest Relations Manager

cold bedroom, windows didnt fit, poor shower, stingy on refresments put into seminar rooms.

Customer review rating 3.7/5

Mr. L. Business - 14/05/2019 AccorHotels certified review

I was lucky I got there at all with such a difficult way to get to the hotel by car. You need signs in the local streets to guide drivers in. AND £20 for parking outside a hotel I had paid over £120 pounds to stay at. Blimey. I don't think I will be coming there again anytime soon. Give me a premier inn anytime. At least there rooms are not cold.

Dear Peter l., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lydia Clark Guest Relations Manager

Mrs Nicholls

Customer review rating 3.7/5

Anonymous Business - 14/05/2019 AccorHotels certified review

Unfortunately was very frustrating to change rooms twice as the first one was smells cigarettes Terrible and the se one one was smells bleach very strong!!! But so happy to say the staff was absolutely amazing, very friendly and helpful, the location was fantastic and the breakfast was absolutely fabulous. Nina Nicholls

Dear Nilza, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely Lydia Clark Guest Relations Manager

Mrs emma stclair

Customer review rating 3.7/5

Emma S. M. O. Business - 14/05/2019 AccorHotels certified review

Everything was great but not impressed that breakfast brought to room.was cold

Dear Emma, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all o. our staff as we strive to continuously improve the quality o. our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely Lydia Clark Guest Relations Manager

Bad

Customer review rating 3.7/5

John H. V. Families - 14/05/2019 AccorHotels certified review

Had to re activate key card every day. Basically non existent WIFI in my room.

Dear John Harald V., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that you experienced some difficulties with our wifi during your stay, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lydia Clark Guest Relations Manager

Lovely hotel extremely helpful and friendly staff

Customer review rating 3.7/5

Michelle C. Business - 14/05/2019 AccorHotels certified review

Lovely hotel , bed was amazingly big and comfortable helpful and friendly staff especially a lovely lady called Jane who dealt with my little boy when he was sick and was so lovely with him and would even let me clean the mess up. The bar staff made him toast as well Breakfast was lovely and provided veggie sausages and scrambled egg when asked Nothing seemed too much trouble

Dear Michelle C., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I will make sure that Jane and the bar staff get the recognition they deserve. Sincerely, Lydia Clark Guest Relations Manager
Customer review rating 3.7/5

M S. Couples - 14/05/2019 AccorHotels certified review

a great time staff all very helpful

Dear Michael s., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia Clark Guest Relations Manager
Customer review rating 3.7/5

Hasna Friends - 13/05/2019 AccorHotels certified review

Good

Dear hasna a., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia Clark Guest Relations Manager

Uninspiring

Customer review rating 3.7/5

Yemi P. Families - 13/05/2019 AccorHotels certified review

Compared to other Accor hotels, pretty poor non intimate service

Dear Yemi P., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lydia Clark Guest Relations Manager

Wouldn’t come back

Customer review rating 3.7/5

Sylvia M. Business - 13/05/2019 AccorHotels certified review

The hotel rooms are too small for the price you charge. The corridor in the bedrooms are so narrow it’s hard to get through with bags. The bed cover had abit of blood splatter that we didn’t see until the next day. It is beautiful hotel for presentation but for customer comfort it’s a disgrace

Dear Sylvia M., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. If you would like to contact me personally about this, please do not hesitate to do so. Sincerely, Lydia Clark Guest Relations Manager

Convenient, comfortable one night stay.

Customer review rating 3.7/5

Anonymous Business - 13/05/2019 AccorHotels certified review

Everything was fine, not outstanding but fine. Room was comfortable although a bit old. I could hear the person in the next room talking (on the phone I think). Staff were friendly. I didn't eat breakfast.

Dear Yuki W., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia Clark Guest Relations Manager

Crap

Customer review rating 3.7/5

Batsi Solo - 11/05/2019 AccorHotels certified review

See my tripadvisor report

Dear Batsirai D., I have responded to you TripAdvisor review. Should you need to contact me, please do not hesitate to do so. Sincerely, Lydia Clark Guest Relations Manager

Great staff, poor room

Customer review rating 3.7/5

S. C. Couples - 11/05/2019 AccorHotels certified review

Staff were polite and helpful but our privilege room was poor and did not match the information advertised.

Dear S., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lydia Clark

Nice hotel but could do with an update

Customer review rating 3.7/5

Dpne Business - 10/05/2019 AccorHotels certified review

I had no problems with my room itself, but I do think the bathroom needed some updating. The bath barely had any enamel left on it and the shower reduced to a trickle when I tried to use it. Considering the nightly charge for staying at this hotel, I would expect better standards.

Dear Donna, Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lydia Clark Guest Relations Manager

Miss

Customer review rating 3.7/5

Siobhan Business - 10/05/2019 AccorHotels certified review

great apart from the rooms could refreshed/modernised

Dear Siobhan L., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you also for your comment regarding the room decor. We are currently in the process of refreshing all our rooms, so if you do find yourself back in Manchester, please do let me know so i can arrange a refreshed room for you. Sincerely, Lydia Clark Guest Relations Manager

OK stay in tired room

Customer review rating 3.7/5

Anonymous Business - 10/05/2019 AccorHotels certified review

The stay was fine but the room was very tired and in need to refurbishment. The bath/shower in particular was poor.

Dear Katie , Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations in all areas of your stay; please allow me to express my sincerest apologies and those of the team here. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We consistently review all feedback to enable us to better our services for guests and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Management team here to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lydia Clark Guest Relations Manager

Facilities were very good for my length of stay

Customer review rating 3.7/5

Shaun M. Business - 08/05/2019 AccorHotels certified review

Staff freindly. Breakfast tasty. Bed comfy. Shower top of the pops

Dear Shaun Mr M., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia Clark Guest Relations Manager
Customer review rating 3.7/5

Anonymous Couples - 08/05/2019 AccorHotels certified review

Awful not a 4* by any means

Dear Brenda P., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. If you would like to speak to myself personally regarding, please do not hesitate to contact the hotel. Sincerely, Lydia Clark Guest Relations Manager

uncomfortable, untidy, overpriced.

Customer review rating 3.7/5

Nl Business - 08/05/2019 AccorHotels certified review

The individual that served us in the restaurant on our arrival wore a dirty uniform. The room, was shabby, the bath mat yellow. Why are you still using shower curtains The restaurant carpet in the morning was filthy and made it very uncomfortable to eat. The set up of the buffet was ridiculous, some food on the bar, some food other side of room.

Dear Natalie L., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.If you would like to speak to me personally regarding this, please do not hesitate to do so. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lydia Clark Guest Relations Manager
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