Hotel - Mercure Manchester Piccadilly Hotel
Mercure Hotel Mercure Hotel

Mercure Manchester Piccadilly Hotel

3.5/5 3,581 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Concierge

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 13 meeting room(s)
  • Copy/print service available
See all services

Our rooms

All bedrooms are climate-controlled and feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a top-floor superior room where you'll find an interconnecting lounge with sofa, desk, additional television and city centre views. Four poster rooms are also available.

  • 280 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.7/5 AccorHotels Rating 4,294 reviews

Our guest reviews for Mercure Manchester Piccadilly Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 3,581 reviews
Anonymous Couples - 13/01/2019 AccorHotels certified review
« Poor price/quality ratio »

Noisy and cold room Internet connection was slow and unreliable Wide selection at breakfast but the quality was not as expected Key card did not work at the front door late in the evening Location was perfect Never again to this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Riku S., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claire Chapman Guest Relations Manager

K D. Couples - 13/01/2019 AccorHotels certified review
« Weekend Break »

Weekend Break swift check-in classic standard room good view of city excellent breakfast overall a great stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin D., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire Chapman Guest Relations Manager

Neil C. Couples - 13/01/2019 AccorHotels certified review
« Fantastic hotel for personal or business »

The hotel is in a fantastic location and has the high positive staff from arrival all the way to departing. The arrival greetings were so polite and friendly always asking if we had any questions on things to do ect. The room we had was very big clean and had all the supplies we required. This is the best hotel we have visited when visiting Manchester for the location but on top of that is the things to do at the hotel and fantastic staff from reception to the room cleaners. We will return very soon

Our hotel has responded to the review
Our hotel has responded to the review

Dear neil C., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire Chapman Guest Relations Manager

Georgina Couples - 12/01/2019 AccorHotels certified review
« Tired and in need of renovation »

Rooms very tired windows were filthy very small beds and the hallway smelt of bleach very strong. Didn’t sleep as could hear neighbours through paper thin walls. Very disappointing really needs a full renovation to modernise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Georgina B., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claire Chapman Guest Relations Manager

Vincent Couples - 12/01/2019 AccorHotels certified review
« 4 star disaster. Total dump »

Total dump. Unclean room - try dusting the pictures and high to reach areas. Drinks and homeless begging outside the main doors. Stunk of urine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vincent E., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claire Chapman Guest Relations Manager

Kon S. Friends - 11/01/2019 AccorHotels certified review
« Very nice »

Clean rooms. Nice staff .Friendly people.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Konstantinos M., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire Chapman Guest Relations Manager

Anonymous Business - 11/01/2019 AccorHotels certified review
« Poor »

The bathroom was very poor, floor tiles looked dirty and dated, door frame was rotting at the base. I had dinner in the evening which was bland and taseless.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael K., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claire Chapman Guest Relations Manager

Iggy M. Families - 11/01/2019 AccorHotels certified review
« Short stay for football match in ideally situated hotel. »

Stayed for one night only. Booking was simple and room was clean , warm and welcoming. Check in and out were quick and easy. Overall a good experience and certainly value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Iggy M., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire Chapman Guest Relations Manager

Kelly Business - 11/01/2019 AccorHotels certified review
« Average »

The rooms were not particularly clean . Cobwebs around the room and the bathroom was tired and dated. The shower curtain needed ironing too. The feature t on level 3 the food was not great dry and burnt. All staff were all very friendly though

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kelly L., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claire Chapman Guest Relations Manager

A D. Business - 10/01/2019 AccorHotels certified review
« Average accommodation spoit by poor food »

Decor was dated but reasonably clean. Facilities were fine. Had an evening meal and it was poor - the strangest chicken tikka I've tasted. Service was poor had to wait ages to be served and my plate removed whilst my colleague was still eating. Breakfast was passable but greasy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alison Mrs, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely Shaun Lake Guest Relations Manager

Anonymous Families - 09/01/2019 AccorHotels certified review
« satisfactory »

rooms are dated and the showers weren't up to scratch, but overall experience was satisfactory

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vimal, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely Shaun Lake Guest Relations Manager

Anonymous Couples - 09/01/2019 AccorHotels certified review

The bed was hard. There was a security tag on the bath robe. The belt was missing from the bath robe. There was only 1 bath robe and slippers. The fixtures and fittings were in need of being updated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lovelock S., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shaun Lake Guest Relations Manager

Katie Couples - 09/01/2019 AccorHotels certified review
« Miss Katie A. »

I booked a privilege room as we recently stayed at a Mercure in Liverpool where we received a free upgrade to a privilege room which we loved, there were free soft drinks in the mini fridge, large spacious room and bed, great view, modern and light etc. Hence why we decided to spend more money by booking this room as we believe New Year’s Eve to be a special occasion. I was expecting to be blown away, sadly this wasn’t the case. The room was old style and quite small this isn’t a massive problem in my eyes but still one to note. The bath had a large grey/brown stain in which wasn’t very appealing. The bed was one of the smallest beds I’ve slept at in a hotel before. Our room was right on the edge of the hotel next to the stairs which meant we got a lot of noise from people coming up and down the stairs. The main problem I found was the room temperature, I had a look at what a privilege room entails and it’s mainly all about the view. When standing near the window with the curtains open to look at said view you could feel the cold air from outside making it unbearable to keep the curtains open therefore we never got to look much at the view. We also tried turning up the room temperature which only seemed to heat near the door and not the full room. I’ve never felt I’ve had to complain to a hotel until this stay we paid a lot of extra money basically for a sofa in the room which we didn’t even sit on. It was such a special occasion for us and it was let down by the room we stayed in. I wouldn’t be staying at this hotel again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katie A., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shaun Lake Guest Relations Manager

Leony S. Families - 09/01/2019 AccorHotels certified review
« Awesome environment and friendly staff »

Feeling being home with great service we received during our stay in mercure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear leony s., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shaun Lake Guest Relations Manager

Anonymous Solo - 08/01/2019 AccorHotels certified review
« Nice staff, hotel facilities disappointing »

The staff were all pleasant, however I found that the bathroom was in desperate need of updating as the wash basin had a chip in it, The water for my bath was barely warm and the tiling on the floor needed a good clean. Considering that this is a high rated hotel I expected there to be more selection in the tea and coffee station and also for a range of eggs to be available for breakfast not just fried. The coffee at breakfast from the machine was awful as the milk was not fresh. All very disappointing considering I paid a lot of money for my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louise G., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shaun Lake Guest Relations Manager

M Couples - 08/01/2019 AccorHotels certified review
« Good value. »

For the price, our stay was fine. Room was tired and needed refurbishment but the price reflected this. Great location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael U., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shaun Lake Guest Relations Manager

Thomas Solo - 08/01/2019 AccorHotels certified review
« Good for the most part »

Food and rooms were excellent as were the staff. Internet coverage was very slow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas M., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shaun Lake Guest Relations Manager

Scarlett C. Families - 08/01/2019 AccorHotels certified review
« Below average »

Having stayed at this hotel last year I was more than satisfied with the experience which is why me and my family chose to stay here again to celebrate my father's 60th birthday. From arrival there just seemed to be problem after problem. Having arrived at 2pm, only one room was cleaned ready to check in. Which meant 2 of us had to wait until it had been cleaned before checking in. The receptionist described the room as 'still dirty' which was obviously the wrong phrase of words!! We were not instructed on how to use the lift; use the key card to swipe. When a member of the public updated us on this we found out our swipe cards didn't work so had to go back down to reception to have them re set. We had to do this various times throughout our stay. We were given an interlocking room with someone who wasn't a part of our party. We could hear the television on loud all throughout the night and could hear people in the toilet on the other side of the room. All in all it wasn't a very nice experience and was very disappointed as I expected the same level as last time I stayed!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scarlett c., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shaun Lake Guest Relations Manager

Sue M. Friends - 07/01/2019 AccorHotels certified review
« Mrs m. »

Love the hotel stay every new year for 2 days. This time 1st night was very noisy had no sleep. 2nd night wasn't much better. Think I was put on noise floor. When I stay at your Sheffield hotel I have been given a free upgrade when i check in which is great. I reported noise to reception but they told me the room next door had checked out. The staff was great as normal just wasnt very special this time. I believe car park is expensive and extra £40 on top.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely Shaun Lake Guest Relations Manager

Nigel Families - 07/01/2019 AccorHotels certified review
« very average »

checked in very quickly, found room ok but bathroom floor was still soaking wet, also there was a communicating door to the next room that was unlocked! Put up the heating and went out to explore manchester, floor had dried by our return, however floor was freezing cold in bathroom. Walls seem paper thin, had to turn up our tv volume as we could hear next rooms tv clearer! Decent breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nigel, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely Shaun Lake Guest Relations Manager

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