Hotel - Mercure Manchester Piccadilly Hotel
Mercure Hotel Mercure Hotel

Mercure Manchester Piccadilly Hotel

3.5/5 3,385 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Concierge

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 13 meeting room(s)
  • Copy/print service available
See all services

Our rooms

All bedrooms are climate-controlled and feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a top-floor superior room where you'll find an interconnecting lounge with sofa, desk, additional television and city centre views. Four poster rooms are also available.

  • 280 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating 3,661 reviews

Our guest reviews for Mercure Manchester Piccadilly Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 3,385 reviews
Nicola Couples - 10/08/2018 AccorHotels certified review
« Mediocre »

Reception staff were efficient but not friendly. 14th floor room small and average. The hotel was functional but lacked personality. Good location. A few days away as a couple left us disappointed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicola, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Indeed it is unusual to read your feedback regarding our reception team as they are commonly well regarded and this has been shared with them for future development of service; please do accept the apologies of the reception manager here that you felt poorly regarded during your time with us. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely Matt Shiells-Jones Front of House Manager

Devan Solo - 09/08/2018 AccorHotels certified review
« Worst Stay I've had »

This hotel was one of he worst stays that I have had, I did not manage to sleep during my stay due to the level of noise apparent outside the room, the level of cleanliness was very poor and the WiFi was poor. I have been in contact with the hotel on the 7/8/18 via email and as of yet I have not been provided with a response.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Devan W., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have received your email which is currently under review and will be responded to under separate cover accordingly within the coming days once all matters have been investigated. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claire Chapman Guest Relations Manager

Anonymous Couples - 08/08/2018 AccorHotels certified review
« dated hotel rooms »

the venue was brilliant but the rooms were dated and not worth the money paid

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mistry N., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matt Shiells-Jones Front of House Manager

Feisal U. Business - 08/08/2018 AccorHotels certified review
« Reception and Housekeeping let the hotel down! »

No acknowledgement of Le Club membership or the complimentary drinks at check-in. Lights in the room needed replacing Toiletries and tea/coffee supplies were sparse No fridge in the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Feisal U., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your feedback has been passed to the reception and housekeeping managers here in order to discuss and review your feedback with their teams; needless to say this feedback is unusual and something that will be disappointing for the teams to hear, however will serve as a useful tool for training and ongoing service to ensure a great stay for all who choose us. Please do accept their apologies for this matter and assurances that this is not the standard we aim for. We are in the process of reviewing proposals for funding to enhance and refresh the property throughout all areas and we trust that at some stage we may be able to welcome you to us to review us again once the requisite works have been completed. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matt Shiells-Jones Front of House Manager

Anonymous Couples - 08/08/2018 AccorHotels certified review

very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear George b., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Shiells-Jones Front of House Manager

Ryan Solo - 08/08/2018 AccorHotels certified review
« Too much info, very noisy room and staff wasn't bothered on check out »

I asked for early check in. When I got to the hotel, I received a lot of information when checking in. I couldn't really keep up. I got into my room and after being in there for 5 mins, a member of staff knocked and opened the door to come in whilst I was using the toilet. When I got to bed in the evening, I was woken up by the room next to mine. They wasn't shouting, just talking. I could hear everything. They ordered room service and whoever brought the food up banged loudly on their door, this was at 02:00ish. When checking out the next morning, I told the staff behind the desk about what happened and she just said "sorry" and saw me on my way. I wasn't happy with how it was dealt with. I use Mercure hotels quite a lot and haven't known it to be that laid back and uncaring.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ryan B., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate discussions and training to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matt Shiells-Jones Front of House Manager

Vicky Couples - 07/08/2018 AccorHotels certified review
« Could be better »

Lifts were awful - so busy so either had to wait ages or had to walk down the maze staircase. Breakfast was poor - worst sausages I have ever tried. Rooms outdated and shabby. Bed was comfy and had a good night's sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victoria H., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Management Team to review available options to address the matters raised throughout your review to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matt Shiells-Jones Front of House Manager

D A. Couples - 07/08/2018 AccorHotels certified review
« An ideal city centre hotel »

We returned to the Mercure Manchester Piccadilly Hotel little more than a month after a previous stay because we had enjoyed the calmness away from the hustle and bustle of the city and friendliness of all the staff we came into contact with. On our second visit we were not disappointed. Once again we were greeted warmly by a receptionist who was clearly interested in the reason for our stay. The same can be said of the bar staff and the concierge. Our room, once again, looked out over Piccadilly Gardens and again clear skies gave us wonderful views of the hills beyond Manchester. The air conditioning was excellent. As the reason we were staying there was to go on a full day Pullman rail tour which included all meals, we didn't on this occasion eat at the hotel but our breakfasts previously were very good. All in all I can recommend the Mercure and certainly hope to stay there again in the not too distant future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David A., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Shiells-Jones Front of House Manager

Patricia J. Solo - 07/08/2018 AccorHotels certified review
« Staff extremely helpful. »

This is the second time I have stayed at The Mercure and won't be the last. The first time I stayed I was with my husband, we were going to Old Trafford to see a concert. The second time I stayed I was on my own, I was visiting my sons who live in Manchester. Unfortunately I had a bad fall and ended up in Manchester Royal A&E. I didn't actually get in to my bedroom until 5.30 am as I had spent 5 hours in A&E. My accident probably seems irrelevant to this survey as it was nothing to do with the Mercure Hotel, BUT the card I was given to operate the lift and gain entry to my room didn't do what it was supposed to do. I was back and forth to reception on a couple of occasions to get a new card at 5.30 am, exhausted and in a lot of pain owing to my accident and really just wanted to get to bed. The lady on reception was extremely helpful changing my cards, but as previously stated I just wanted to get to bed immediately but couldn't because of the palava with the cards. This is why I have given a score of 9, instead of 10. It probably is a minor complaint but surely 'new technology' should prevent something as trivial as cards not working? On check out the staff were extremely helpful , a young lady came to my room and assisted me to check out. I can't fault any of the staff at all as they were all exceptionally helpful. Please just try and sort out the problem with your entry cards. As Arnold Schwarzenegger said 'I'll Be Back' :) P.S. Maybe a loyalty card would be a good idea?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia J., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It was of course great to hear of the helpfulness of our team here as they strive for a great stay for all guests and it is clear that their service shone through to you which is truly delightful. In regards to loyalty schemes, we are a part of Accor hotels and run the Le Club loyalty scheme to earn points for your stays with us and more details can be found at https://www.accorhotels.com/leclub/join-loyalty-program/index.en.shtml Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one, and of course the whole team wishes you a speedy recovery! Sincerely, Matt Shiells-J. Front of House Manager

Ms T. Couples - 07/08/2018 AccorHotels certified review
« Pleasant stay disappointing bathroom »

Fabulous staff, very attentive and approachable. Restaurant food was first class. Room and view of the city at night was lovely. The only disappointing thing was the bathroom, very dated and could do with revamp.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanne Y., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matt Shiells-Jones Front of House Manager

C J. Solo - 07/08/2018 AccorHotels certified review
« An excellent eleven nights in July »

As usual your staff were exceptionally helpful and friendly. I had a room with a wonderful view of Piccadilly Gardens, the Northern Quarter of Manchester, and the hills beyond. I always enjoy staying at Mercure Manchester Piccadilly. It was boiling hot and people I met outside the hotel complained about it being too hot to sleep. I had no problem the air-con worked a treat. I stayed in room 1212 and two things in the room require attention. The security hinge had been snapped off. Secondly, there was an unpleasant looking brown stain on the carpet - a large scorch mark possibly. However, this remains my favourite hotel, and I enjoyed my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen J., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Shiells-Jones Front of House Manager

Anonymous Solo - 07/08/2018 AccorHotels certified review
« Weekend Roadie - late nights, great sleep »

super!

Our hotel has responded to the review
Our hotel has responded to the review

Dear chris m., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Shiells-Jones Front of House Manager

Louise Families - 06/08/2018 AccorHotels certified review
« Ms Louise a. »

Staff were amazing very friendly efficiently and professional There were problems with room ie it smelt of curry. Complained to receptionist and they allocated us another room. Second complaint was that there were long dark hairs in the bath I am very short sighted and didn’t discovered. s these until I had had my shower. I have taken photo of these. Thirdly room excellent door had had room service and tray left outside door from early evening until the following morning when my sister complained - it was unpleasant. Hotel staff were lovely - hotel appearance is tired.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louise, Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Management Team to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matt Shiells-Jones Front of House Manager

B M. Couples - 06/08/2018 AccorHotels certified review
« Very satisfied with my stay »

Staff very friendly and helpful. Hotel was in a good location for city centre. Dining room management could have been better, waited 55 minutes for the main course to arrive, then a long wait again for the sweet. Overall time in the dining room was 2 hours. Not ideal of you have plans for the evening.

Our hotel has responded to the review
Our hotel has responded to the review

Dear William, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services; please do accept our apologies for the matters encountered which have been shared with the team here for future development and training. I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Matt Shiells-Jones Front of House Manager

Paul Business - 06/08/2018 AccorHotels certified review
« Average »

Staff were very friendly, however the room was not great. I had previously stayed in the Hotel Mercure in The Hague and the room in Manchester was very disappointing in comparison. The location was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Febechi, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. As you will note, each Mercure property is a unique style and design and we appreciate that our property is beginning to show age; on this basis we are currently in the process of finalising approvals for design and refreshment works to take place within the hotel and we hope to commence these works in the coming months so we may ensure an enhanced stay for all guests. Thank you again for sharing your experience, and we hope we may be able to welcome you to us once improvements have been made, so that we may demonstrate the guest focus of our enhancements. Sincerely Matt Shiells-Jones Front of House Manager

(mr) F. H. Business - 06/08/2018 AccorHotels certified review

Please refer to my email listing of a dozen points raised with Ms Chapman to her response; she is conferring with relevant staff at the Mercure Piccadilly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francis H., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that Claire is discussing the points raised in your feedback with the relevant managers here for the future benefit of all guests who reside with us and has already given me sight of such to address with the teams here. Needless to say your stay does not reflect the standards we aim for with guests and we trust you will accept our assurances that we will be taking appropriate measures to address the concerns raised. Indeed the maps were a temporary holding stock provided whilst we awaited delivery of new format maps and these are now in the process of being changed; whilst dates 2006 for copyright we can assure that this information does remain relevant on the whole and unaffected by the copyright issue within. The issue with food in the restaurant has been relayed to the chef and ordering processes amended; the matter occurred on this occasion to an issue with our supplier I am led to believe and this has now been resolved. As you may appreciate, we are at limited capacity to control the behaviour of children of other guests and the staff did advise the wedding party on three separate occasions, however we are at limited capacity to intervene, especially given the age of the children; we are however reviewing training and guidance surrounding this for future events and guest comfort. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future, at which stage please do not hesitate to contact myself or Claire directly in order to facilitate a great stay for you as our personal VIP. Sincerely, Matt Shiells-Jones Interim Operations Manager

Mr L. Solo - 04/08/2018 AccorHotels certified review
« Generally nice though things are getting old »

Generally nice though things are becoming old ; services are satisfactory and breakfast is nice ; banging of doors , which is quite dusturbing, happens sometimes at night- I think it is the door problem

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ka Chuen L., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire Chapman Guest Relations Manager

Marion Families - 04/08/2018 AccorHotels certified review
« Good central location but badly in need of refurbishment »

Good central position, very friendly and helpful staff. Badly in need of refurbishment. Key cards don’t work. When you are on the 14th floor and neither key card will open the door very annoying. Breakfast supposed hot food not even luke warm

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marion S., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Management Team to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matt Shiells-Jones Front of House Manager

Dave Friends - 02/08/2018 AccorHotels certified review
« Excellent staff and excellent location »

Very good hotel and staff. Highly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David O., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire Chapman Guest Relations Manager

Couples - 02/08/2018 TripAdvisor review
« Not Four Star or Mercure Standard »

Extremely slow and dated lifts took more than 15 minutes to take 6 people waiting at the reception to their floors. In the room, the bathtub was dirty, the safe was broken. The bar staff look cannot be bothered by anything, and same experience at breakfast. I have been to a few Mercure hotels, this is definitely the worst of all. Only recommend if you require central location, and a place to crash.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Liang Z Thank you for your review of the Mercure Manchester Piccadilly Hotel. It was a shame for the team here to read of your disappointment with your stay as they would have happily worked to ensure your complete satisfaction upon any matters being raised to them. Please be assured that we work hard to ensure guests enjoy their time with us and it was truly disappointing that you found concerns during your time here; we will of course be taking your feedback forwards with the teams to address for the comfort and satisfaction of future guests of the hotel and we hope that, although unlikely at this stage, you may wish to revisit us at some stage in the future to experience the true hospitality we aim to provide.

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