Hotel - Mercure Manchester Piccadilly Hotel
Mercure Hotel Mercure Hotel

Mercure Manchester Piccadilly Hotel

3.5/5 3,553 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 65.00 GBP Non member rate
From 61.75 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Concierge

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 13 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

All bedrooms are climate-controlled and feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a top-floor superior room where you'll find an interconnecting lounge with sofa, desk, additional television and city centre views. Four poster rooms are also available.

  • 280 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.7/5 AccorHotels Rating 4,156 reviews

Our guest reviews for Mercure Manchester Piccadilly Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 3,553 reviews
V P. Friends - 09/12/2018 AccorHotels certified review
« Was in a great location »

Very friendly reception staff, room was clean and breakfast was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victoria P., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire Chapman Guest Relations Manager

AstorA1 Solo travel - 09/12/2018 TripAdvisor review
« Nicely located »

The lighting in the room is too dim then I asked for fixing. The response was quick, as the light bulb can't be changed I was offered a room change. The lighting is a bit better but I would prefer daylight in my room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AstorA1, Thank you very much for taking time to review the Mercure Manchester Piccadilly Hotel. It was great to read that our team reacted quickly and dealt with your issue. Please rest assured, our property is currently under review for refreshment, therefore all feedback is highly appreciated to ensure that our works help to achieve a better guest journey. We do hope we have the chance to welcome you back to our property in the future, once all works have been completed. Kind regards, Claire Chapman Guest Relations Manager.

Hele D. Couples - 08/12/2018 AccorHotels certified review
« Disappointed »

Checked in to 1004 and immediately noticed the general wear and tear of the room. The bath plug hole was rusted and stained. There was a clump of hair behind tge door. The bed sheets had been ripped and repaired but the most shocking was the window. The inner window had broken glass where someone had tried to move it and pulled the frame off. The outside window also had cracked glass and the frame was rotting. The window was dangerous. Because we couldn't close the inside window our room was really cold and we were kept awake by traffic all night. A couple of times we got the lift to go out and it ended up taking us up to higher floors, then back to ours before stopping at every floor on the way down. Breakfast in the morning was fantastic though, and the staff in the restaurant were amazing. I had booked to stay again in June, but after this stay I've cancelled it and booked to stay somewhere else

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen d., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claire Chapman Guest Relations Manager

Emily S. Couples - 08/12/2018 AccorHotels certified review
« Disappointing. Expected a nice meal, but it was not up to our expectations. »

Came for me and my partner's anniversary. Although the staff were nice and upgraded us to a privilege suite, the food was disappointing. We ordered 2 medium steaks and they both came out blue. The chips were raw and so I could not eat them. No discount was added, so our bill came to around £74, all for 2 pints of beer and 2 starters, as the mains were mostly untouched.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emily S., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore if you could please email me directly with a copy of your receipt and payment method, I will look into a partial refund for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claire Chapman Guest Relations Manager Cl…

Stacey A. Business - 08/12/2018 AccorHotels certified review
« Disappointed »

I wasn’t happy with my stay. My room 1401 was extra noisy all night long with a continuous banging noise i suspect from the lift shaft beside my room. I didn’t arrive back to my room until 10pm after a long days work so it was to late to move. I also feel for a 4 star hotel the room facilities could have been better, no shower caps or moisturiser etc, these are the small things that help when you are travelling with work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stacey A., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claire Chapman Guest Relations Manager

Claire Friends - 08/12/2018 AccorHotels certified review
« mrs c a W. »

I found the hotel quite quirky and unusual

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claire W., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire Chapman Guest Relations Manager

Terry S. Friends - 08/12/2018 AccorHotels certified review
« Very Poor »

Massively over priced at £261. You can get 100 x better in London for that price. Originally had a confirmed booking made on 22/10 for 145, but my credit card was compromised two weeks ago and Booking.Com could not take payment. They emailed me 02/12 which went into my Clutter - don’t know why...first time that has ever happened. The room was small, bed was ok, but the shower over the bath was far too low and the floor was filthy! Breakfast was average at best! Not even a bottle of water in the room. I had booked 2 rooms for a friend and myself.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terry S., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claire Chapman Guest Relations Manager

Andrew G. Business - 08/12/2018 AccorHotels certified review
« Expensive and faulty »

You charged £250 for the night excluding breakfast, I would have expected a far better room for that amount of money. Also, the TV was faulty, your reception manager had to come and tighten the aerial lead, but i still had issues after that. I will take some convincing to use you again at that sort of money

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew G., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claire Chapman Guest Relations Manager

Anonymous Business - 07/12/2018 AccorHotels certified review
« Lacked the level of attention and quality I would expect of a Mercure hotel. »

Hotel faciliities were fine but the conference facilities were pretty basic and at night when we returned to the hotel we were made to feel very uncomfortable for requesting that we be allowed to have a drink with our colleagues . I would expect a hotel of this standard to have a residents facility for guests at night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claire, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely Claire Chapman Guest Relations Manager

Ricky Business - 07/12/2018 AccorHotels certified review
« Business stay »

Fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard R., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire Chapman Guest Relations Manager

Sandra W. Friends - 07/12/2018 AccorHotels certified review
« Mrs Sandra W. »

Ok - room rather small but clean and adequate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely Claire Chapman Guest Relations Manager

Chris Business - 06/12/2018 AccorHotels certified review

Excellent location with modern comfortable rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris B., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shaun Lake Guest Relations Manager

Gerdur Friends - 06/12/2018 AccorHotels certified review

Super nice staff but the elevators were too long room eas nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gerdur, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely Shaun Lake Guest Relations Manager

Sharon B. Friends - 06/12/2018 AccorHotels certified review
« Unorganised and given a key to a occupied room »

Walked into our room after checking in and the room was already occupied with peoples bags clothes. Lucky for us they were out but they could have had everything taken if it was someone else. Unable to relax and sleep just in case the same happened to us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danny b., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shaun Lake Guest Relations Manager

Ron Families - 05/12/2018 AccorHotels certified review
« 10th consecutive year »

Once again we had an excellent stay for the tenth consecutive year

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronald S., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire Chapman Guest Relations Manager

Anonymous Friends - 05/12/2018 AccorHotels certified review
« Pleasant hotel very central »

Good But the advertised live music on a weekend Must not apply to Sunday ?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Burn H., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire Chapman Guest Relations Manager

Helen K. Couples - 05/12/2018 AccorHotels certified review
« Dreadful rooms »

Dirty bathroom, looks tired and old. Pictures hanging off the walls. Just a run down shabby place I’ll not stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen K., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claire Chapman Guest Relations Manager

Kirsty Couples - 05/12/2018 AccorHotels certified review
« Miss »

The hotel itself was in a good location. Although the room we stayed in seemed cramped with a small bathroom in which the shower leaked all over the floor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kirsty W., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claire Chapman Guest Relations Manager

Sam Couples - 05/12/2018 AccorHotels certified review

The pillows on the bed are extremely uncomfortable. The air con doesn’t seem to go hold and the rooms are extremely warm. We opened the window and the noise was quite loud. We then got a parking picket for ‘parking in someone’s spot’ on the hotel car park which we paid £20 for

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samantha S., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claire Chapman Guest Relations Manager

Anonymous Families - 05/12/2018 AccorHotels certified review

The sofa bed in our room was held up by plastic sheeting not great to sit on

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucy H., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claire Chapman Guest Relations Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 65.00 GBP Non member rate
From 61.75 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates