Mercure Leicester The Grand Hotel 4 stars

TripAdvisor rating 3.5/5 1,089 reviews
Mercure Leicester The Grand Hotel
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Hotel extras

  • Marco Pierre White Restaurant on site

  • Kings Hall capable of holding upto 500 guests

  • Leicester Railway Station just 800m away

  • Wedding facilities capable of accommodating 300 guests

  • City Centre Location with On-Site Car park

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Leicester The Grand Hotel

Granby Street
LE1 6ES
leicester
united kingdom

Tel: +4401162149257

Fax: (+44)116/2342819

Contact email

Check-in from 14h00

Check out up to 12h00

  • ST. MARGARET´S :   ARRIVA

  • By plane

    EAST MIDLANDS At 41.84km / 26 miles

  • By plane

    EASTMIDLAND AIRPORT At 32.19km / 20 miles

  • By train

    GREAT CENTRAL RAIL At 19.31km / 12 miles

  • By train

    LEICESTER RAILWAY At 0.32km / 0.2 miles

GPS :52.633121, -1.129789

Our accommodations

Escape the bustle to the calm of your classic room, combining Victorian details with modern décor. All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newsp aper, robe and slippers.

Classic room with 1 double bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Classic room with 2 single beds

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Classic room with 1 single bed

  • Max. number of persons: ‌1
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Privilege room with 1 double bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Superior room with 1 double bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Classic adapted room with 2 single beds

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Classic adapted room with 1 double bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Compact room with 1 double bed

  • Max. number of persons: ‌1
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Our restaurants and bars

MARCO'S NEW YORK ITALIAN

Type of cuisine: Brasserie

Marco's New York Italian by celebrity chef Marco Pierre White is the perfect setting for lunch or dinner. Enjoy cuisine inspired by one of America's most vibrant dining scenes in friendly and contemporary surroundings.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MARCO'S BAR

Photo non contractuelle / Strictly non binding

Marco's Bar has a contemporary atmosphere and a great selection of cocktails. It is the perfect location for a relaxing drink with friends.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 283 m²

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Mercure Leicester The Grand Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.7/5

3,151 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,089 reviews

Would stay again

Customer review rating 3.7/5

Chelzee Business - 13/06/2019 AccorHotels certified review

Easy check In, very friendly helpful front desk and bar staff. Nice food

Dear Chelzee S., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manpreet

Good place for conference, sightseeing and city life.

Customer review rating 3.7/5

Keith H. Business - 12/06/2019 AccorHotels certified review

Over all good disappointed that the room did not have a computer usb point that worked. The night staff could not help with a plug however the days staff found one foe me quickly.

Dear Keith H., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I, however, will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manpreet

Lovely staff, tired rooms and building

Customer review rating 3.7/5

Jerry Business - 12/06/2019 AccorHotels certified review

The room had a bed set against one wall, the door into the bathroom was very noisy and the heated mirror in the bathroom was so hot it could hardly be touched. No bedside tables!

Dear Jeremy K., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manpreet

ok

Customer review rating 3.7/5

Kate Families - 11/06/2019 AccorHotels certified review

The Grand is not as grand as it may have been in its prime. Room furniture looks tired and bit bashed. Bathrooms are not very modern and overall it looks pretty tired. It's very noisy at night as the people of Leicester rev their cars and toot their car horns until at last 2am . Breakfast was good though

Dear Kate B., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manpreet

Ok

Customer review rating 3.7/5

Russell M. Business - 11/06/2019 AccorHotels certified review

Pleasant enough. Rooms need a refurb, thought you were a expensive.

Dear Russell M., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manpreet
Customer review rating 3.7/5

Anonymous Business - 11/06/2019 AccorHotels certified review

The hotel was nice enough but it was very noisy in the evening as my room was above a disco

Dear Carmen K., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manpreet

The night time noise from the outside from the hotel was awful

Customer review rating 3.7/5

James B. Business - 11/06/2019 AccorHotels certified review

The room was cramped with a very below standard bathroom, with was 1 star at best, and not in keeping with the rest of the hotel or the image you protray on your website. Blood on the tiles next to the toilet and a bump/step that ran across the room which was a constant tripping hazard. We could have overlooked these issues, but the noise from the late bar across from the hotel on the Friday and Saturday night was stupid! Went on till 4 in the morning, and the windows might as well have been open for all the sound proofing they gave. Left our stay very tired from lack of sleep and reported this to reception who gave us free parking as an apology. Would not stay again and would not recommend this hotel to anyone!

Dear Elise B., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manpreet

VOYAGE EN FAMILLE

TripAdvisor rating 3.5/5

Robin T Family - 11/06/2019 TripAdvisor review

In Leicestershire for a wedding, a thoroughly enjoyable stay at your Hotel. There was some confusion concerning the reservation, I had a double one, which was probably due to me booking twice. This however is because in the "my reservation" section of my profile, not all my reservations come up. This is not the first time. However, your staff sorted the problem very efficiently and with care. I fully congratulate your evening staff on their excellent service level

Dear Robin T, Thank you for taking time to post your review. I'm pleased to hear that reception team took initiative to resolve the issue. Please be assured that your comments have been passed on to the relevant team members. Once again thank you for your feedback and we look forward to welcome you back again soon! Kind regards
Customer review rating 3.7/5

Anonymous Couples - 10/06/2019 AccorHotels certified review

Sadly the bathroom door always stuck and was afraid get locked in. The toilet didn’t flush without a certain technique

Dear Tracey D., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manpreet

Friendly and well located in city

Customer review rating 3.7/5

Louise Couples - 10/06/2019 AccorHotels certified review

We really enjoyed our overnight stay in The Grand. Lovely hotel, well decorated, comfy beds and great breakfast. Very handy for everything in Leicester as we visited pubs, restaurants, Newarke Museum and Phoenix Arts all within walking distance. Great staff, helpful friendly and very good sense of humour. Would love to return for longer.

Dear Louise M., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manpreet

Fantastic

Customer review rating 3.7/5

Sally P. Couples - 09/06/2019 AccorHotels certified review

Great service fab hotel

Dear Sally P., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manpreet

Very enjoyable stay

Customer review rating 3.7/5

Carole S. Couples - 09/06/2019 AccorHotels certified review

Only stayed one night but room was lively and comfortable. Breakfast was very nice with a wide choice.

Dear Carole S., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manpreet

Adequate

Customer review rating 3.7/5

Mark Solo - 08/06/2019 AccorHotels certified review

Fine apart from fire door outside room,every time opened it sucked room door into frame making noise.

Dear Mark D., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manpreet

Average

Customer review rating 3.7/5

Andrew C. Business - 08/06/2019 AccorHotels certified review

The rooms in the hotel are very dated, I have stayed on a number of occasions so I've seen a lot of rooms, a big bug bear of mine is the TV's never seem to work properly and on several occasions I have had to asked reception to send someone up to put new batteries in the controller, why don't housekeeping check this. The reception staff are always very polite but I must say the actual service is average when you consider the welcome / reception you receive at other hotels. On a positive note the breakfast is good but on the couple of times I have had an evening meal its ok but not better that ok.

Dear Andrew c., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manpreet

Visiting Richard 111

Customer review rating 3.7/5

Linda Couples - 08/06/2019 AccorHotels certified review

We enjoyed our trip overall but feel the hotel was outraged . We were not happy with our first room which was speedily changed when we complained. Staff were pleasant and breakfast was fine.

Dear Linda J., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manpreet

Very convenient for city centre

Customer review rating 3.7/5

Rh Families - 03/06/2019 AccorHotels certified review

Comfortable and good to be central

Dear Roger H., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Leicester

Central location

Customer review rating 3.7/5

Annette H. Families - 03/06/2019 AccorHotels certified review

The staff were lovely. The breakfast was good.

Dear Annette H., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manpreet

Reasonable hotel.

Customer review rating 3.7/5

A C. Friends - 03/06/2019 AccorHotels certified review

Adequate hotel. Clean comfortable bed rooms. Obliging bar staff. Good waiters at breakfast. Rather tired breakfast buffet, over cooked eggs, skin on baked beans, dry Danish pastries, but no different to lots of similar establishments. There was some sort of muddle with my booking, probably my fault as I appeared to have booked two rooms but only needed on. I explained at reception that we only wanted one twin bedded room but I see my credit card has been charged for the other room.

Dear Alan C., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Please send us an email regarding overcharging at fo… At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Leicester

Value for Money

Customer review rating 3.7/5

Ian Couples - 03/06/2019 AccorHotels certified review

The hotel is ideally situated for the city centre. The staff were pleasant and helpful. The rooms are a little small and dated, the carpets stained. Good value for money.

Dear Ian C., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manpreet

Mrs

Customer review rating 3.7/5

Anonymous Friends - 02/06/2019 AccorHotels certified review

It was fine. Everything we needed.

Dear Aimee L., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manpreet
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