Hotel - Mercure Leicester The Grand Hotel
Mercure Hotel Mercure Hotel

Mercure Leicester The Grand Hotel

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3.5/5 923 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Escape the bustle to the calm of your classic room, combining Victorian details with modern décor. All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 104 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
    • 220/240 V AC
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.7/5 AccorHotels Rating Based on 2,107 reviews

Our guest reviews for Mercure Leicester The Grand Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 923 reviews
AccorHotels certified review
Christopher Business - 13/02/2018
« Enjoyable »

Very enjoyable experience

AccorHotels certified review
Sophie Couples - 13/02/2018
« Pleasant »

Hotel was very nice, don’t think I have ever stayed in a friendlier hotel, didn’t meet a single member of staff that didn’t greet us. Our only complaint would be that the privileged room we booked was on the street side of the hotel and even through the double glazing the noise on Friday night from the bars below was very loud until 4am. I did request a quiet room when I booked!!

AccorHotels certified review
Miriam Couples - 12/02/2018
« Miss »

It is always a pleasure to stay, at this time of the year the room do get cold at night, there were no portable heaters avaiable but we asked for bath robes so we could stay warm when not in bed and they were provided. The staff are always very helpful. The only thing i was not happy about is having to pay £8.60 for a pint of coke a cola, room service as it was very late at night. I felt i should have gone to the chicken shop next door instead. I felt that was way too much to pay and they should at least have a vending machine or fridge in the room so i can bring my own drink and keep it cool. Other than the price of a soft drink then stay was lovely.

AccorHotels certified review
Nigel S. Couples - 12/02/2018
« A comfortable and hassle free stay »

A hotel in the centre of a city with parking, a good start. We liked the decor and general feel of the hotel was good and welcoming. The room, size and layout was a pleasant surprise and quiet. Staff excellent, very friendly and helpful. Breakfast very good, asked for porridge and no problem two bowls of lovely porridge soon produced. Would definitely stay here again.

AccorHotels certified review
E. D. Couples - 12/02/2018
« Pleasant stay in Leicester »

Some minor hiccups on arrival. I had asked for a comedy festival brochure for the room but none was there. I booked for 2 adults but the room was prepared for 1 adult. We didn't have the prosecco package ready in our room on arrival and the daytime reception seemed very scattered. The porters were very helpful though my comparison! The breakfast was lacking as no cheeses etc and a lot of the food was under hear lamps too long on both days. The room was comfortable and relatively quiet tho, but did notice a drop in quality since my last stay at the Mercure Leicester.

AccorHotels certified review
Geraldine W. Couples - 12/02/2018
« Mrs »

We only stayed for one night all the staff were friendly and helpful and our room was spacious and clean

AccorHotels certified review
Leon G. Business - 12/02/2018
« Business stay »

I found the hotel to be well-situated and easy to find. The car park is somewhat frustrating as it was very full during my stay and the barriers seemed to have a "mind of their own". The staff were very friendly and helpful. My room was spacious and warm.

AccorHotels certified review
L K. Business - 10/02/2018
« Excellent »

As always staff and accommodations perfect

AccorHotels certified review
Anonymous Business - 08/02/2018
« Just OK ! »

Room was warm, breakfast adequate.

AccorHotels certified review
Anonymous Business - 08/02/2018
« Satisfactory »

Satisfactory.

AccorHotels certified review
Hits P. Solo - 06/02/2018

Had a shaky start to begin with there was no hot water in my room. The receptionist by the name of Nick was so helpful he sorted me another room straight away and if you look at the photos you can see I was well pleased to say the least. He even sorted me some vouchers for a couple of drinks ,only down side to all this was on the night of my stay there was a party at night and the noise was unbearable which went on till the early hour's of the morning but not to worry. The breakfast was very nice but a slow toaster lol. Overall I had a great stay and that has to go down to Nick who truly looked after me . Thank you so much to all the staff I look forward to seeing you all again in March.

AccorHotels certified review
Steffi Families - 06/02/2018
« The room was dirty and deco really tired »

I would have expected the place to be clean and hygienic but unfortunately it was not.

AccorHotels certified review
Ben Business - 06/02/2018
« good location, nice breakfast »

rooms a bit run down, location is good, breakfast good.

AccorHotels certified review
Duncan M. Business - 04/02/2018
« Unbelievable noise from a party being held at the hotel made it extremely difficult to sleep before 1am. »

Not good.

AccorHotels certified review
A N. Business - 03/02/2018
« Great Hotel »

Comfortable and spacious room, excellent breakfast and polite and friendly staff

AccorHotels certified review
Gareth Couples - 03/02/2018
« Peaceful, relaxing, outstanding room »

We were returning for our 10th anniversary, the last time we were here was 10 years ago! The superior room was better than advertised, which is usually an issue with other hotels. The facilities/amenities were plentiful and everything was in clean and in working order. When coming for a relaxing stay the last thing you want to do is make a fuss to reception... Here we felt perfect from the minute we stepped into the room. Very happy. The reception were kind and welcoming. It was a quiet night in the lobby restaurant but still a pleasant walk through. The venue is obviously a nice building to walk around. If anything the car park was a little tight but it is a city centre hotel in an old building so I could expect this.

AccorHotels certified review
Neil H. Business - 02/02/2018
« Adequate, but very poor room »

Surroundings nice, however, the room I stayed in (302) was very basic, old fashioned and very small.

AccorHotels certified review
Yawee Business - 01/02/2018
« Good »

It was good. I will stay again due to the Accor Brand and the fact the hotel is mandated by my employer. There are lots of niggles that could be ironed out but they did not spoil the overall experience

AccorHotels certified review
Jason Business - 31/01/2018
« Nice hotel, good facilities and friendly staff. »

Had a business trip to Leicester and stayed in the Grand Hotel for two nights. It was central so great location and the facilities were good. The staff were helpful and the room way comfy. The room itself looked over a court yard of air conditioning units or something similar. These were really noisy which was quite noticeable at night. Also a slight frustration was that there was a shelf right over the ensuite sink which made it incredibily difficult to wash my face and brush teeth. There was also lots of noise coming from the kitchen whilst dining in the restaurant. I think you could do with a door between the kitchen and restaurant as the chef was extremely loud at times. Apart from that it was a great stay and would recommend providing I stayed in a different room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amy H., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tia Goadby

AccorHotels certified review
Pam B. Solo - 31/01/2018
« Lovely Grand Hotel »

As usual very comfortable. Friendly helpful staff. Good breakfast served with a smile and nothing is too much trouble.

Our hotel has responded to the review
Our hotel has responded to the review

Dear pamela B., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tia Goadby

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