Mercure Leicester The Grand Hotel 4 stars

TripAdvisor rating 3.5/5 1,077 reviews
Mercure Leicester The Grand Hotel
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Hotel extras

  • Marco Pierre White Restaurant on site

  • Kings Hall capable of holding upto 500 guests

  • Leicester Railway Station just 800m away

  • Wedding facilities capable of accommodating 300 guests

  • City Centre Location with On-Site Car park

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Leicester The Grand Hotel

Granby Street
LE1 6ES
leicester
united kingdom

Tel: +4401162149257

Fax: (+44)116/2342819

Contact email

Check-in from 14h00

Check out up to 12h00

  • ST. MARGARET´S :   ARRIVA

  • By plane

    EAST MIDLANDS At 41.84km / 26 miles

  • By plane

    EASTMIDLAND AIRPORT At 32.19km / 20 miles

  • By train

    GREAT CENTRAL RAIL At 19.31km / 12 miles

  • By train

    LEICESTER RAILWAY At 0.32km / 0.2 miles

GPS :52.633121, -1.129789

Our accommodations

Escape the bustle to the calm of your classic room, combining Victorian details with modern décor. All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newsp aper, robe and slippers.

Classic room with 1 double bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Classic room with 2 single beds

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Classic room with 1 single bed

  • Max. number of persons: x1
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Privilege room with 1 double bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Superior room with 1 double bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Classic adapted room with 2 single beds

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Classic adapted room with 1 double bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Compact room with 1 double bed

  • Max. number of persons: x1
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Our restaurants and bars

MARCO'S NEW YORK ITALIAN

Type of cuisine: Brasserie

Marco's New York Italian by celebrity chef Marco Pierre White is the perfect setting for lunch or dinner. Enjoy cuisine inspired by one of America's most vibrant dining scenes in friendly and contemporary surroundings.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MARCO'S BAR

Photo non contractuelle / Strictly non binding

Marco's Bar has a contemporary atmosphere and a great selection of cocktails. It is the perfect location for a relaxing drink with friends.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 283 m²

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 300 people

Find out more
Mercure Leicester The Grand Hotel Meeting Room

Our guest reviews for
Mercure Leicester The Grand Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.7/5

3,085 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,077 reviews

Worst hotel experience

TripAdvisor rating 3.5/5

Voyage433763 Business - 19/05/2019 TripAdvisor review

Awful experience, paid £140 for a one night stay due to a black tie event at the hotel. The room felt like it hadn't been used regularly, probably one they only us when full up, holes in curtains, no TV remote, iron didn't work, shower didn't work, called reception twice but no one came until well after an hour by which time it was too late. Had to go to event without having showered etc., on way down they did change rooms for me but by then it was too late. Still charged me full price. Would never stay there again.

Lovely stay with a good breakfast and good service from front desk

Customer review rating 3.7/5

Dani Business - 16/05/2019 AccorHotels certified review

Quick check in, helpful front desk, lovely bar and a very good breakfast.

Dear Daniel H., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manpreet

Really lovely hotel, had a very enjoyable stay and conference

Customer review rating 3.7/5

S. W. Business - 16/05/2019 AccorHotels certified review

Hotel was very nice, a few areas could have done with a bit of decorating. Rooms were lovely and bathroom rooms spacious. Room service was good, although sandwiches a little stale. Food in general was excellent. The design of the hotel was also very impressive, nice furniture touches... Staff were excellent, in particular Morgan who was very professional and efficient and also made us laugh. The evening barman Shane, was also very efficient at his job and made sure that we were looked after during our stay. David the night manager was also extremely helpful and efficient even when I managed to lock myself out of my room putting the room service tray outside of my room, he resolved this issue straight away. The staff could not do enough for you and absolutely made our stay even more enjoyable. Thank you... would definately stay again and would recommend to friends and family. We had a great couple of days.

Dear Sary W., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manpreet

Poor room maintenance

Customer review rating 3.7/5

Philip V. M. Business - 16/05/2019 AccorHotels certified review

The room I stayed in had a number of faults. For a privelage room this is not something I have come to expect from Accor. The folding ironing board fell off the wall mount, missing my foot by inches The hot water flow in the bathroom was inconsistent and came with a danger of scalding in the shower The tv remote required reassembling in order for it to work All mentioned at checkout to the receptionist who did seem overly surprised at my experiences.

Dear Philip Van M., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manpreet

Underwhelmed

Customer review rating 3.7/5

Anonymous Business - 15/05/2019 AccorHotels certified review

Room was much smaller and its design (with a wardrobe built into a wall) seemed more afterthought than well thought out.

Dear James B., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manpreet

Satisfied

Customer review rating 3.7/5

Kajal K. Families - 15/05/2019 AccorHotels certified review

I have stayed in this hotel before and found it very local to all the amenities. This time round I didn’t like the room that was offered to me. It was small. No bright lights. Very hot. The windows only opened a fraction. The smell of the doner kebab shop was coming through the window and the whole room smelt of it. The fan supplied in the room didn’t do anything as it was just blowing the hot air around. The bed was soft and sunken on both sides. All the pillows itself smelt of head sweat, which disturbed my sleep. In the end I had to wrap a towel round the pillow. About 3am a couple of boys were making noise in the hallway going into their room. Then about 4am a couple of girls from next door also made noise and laughing and giggling loud which disturbed my sleep. I doubt I will be staying in the future. Plus the price is so high considering the twice I have stayed I have not had breakfast there.

Dear Kajan K., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manpreet

Poor customer service and noisy stay in a smelly hotel

Customer review rating 3.7/5

Mischa Business - 15/05/2019 AccorHotels certified review

Room smelled old, in the morning the restaurant odeur came into my room in 208. Noise from the street was loud untill late and the alarm of my (above I think?) neighbour woke me at 4:30, then his footsteps for 30 minutes kept me awake for the rest of the night. At the bar we wanted to order brownies which were not available, we decided to buy coockies accross the street. Then a hotel employee approached us that it is not allowed to eat your own food in their bar. After explanation her response was: ok, normally it is not allowed but I let you for now because its is just coockies..... customer friendly would be: “I apologize...” The meeting room was good, friendly person dedicated for our service was on it.

Dear Mischa B., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manpreet

Good but a few little things would have made it perfect

Customer review rating 3.7/5

Anonymous Couples - 15/05/2019 AccorHotels certified review

We arrived early as we were in Leicester for a 1 day music festival which started at 13:00. Without asking about our reservation the receptionist just said we could not check in until 14:00 and stored our bag. So after watching the first band we returned to the hotel to check in. Got to our room on the 3rd floor and the key didn't work so we had to return to reception, all this wasting time when we could have been at the festival. Other hotels have let us check in early if a room is available, this treatment did not do anything to encourage my loyalty to your chain. When we got back from the festival we ordered room service, the food was nice with lovely hot chocolate. The staff were all friendly and the room clean and comfortable. If the receptionist had been able to see if our room was available when we arrived then the stay would have been perfect.

Dear Elaine P., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. I will share your comments with our team. I am sure that this feedback will help us improve as we continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manpreet

Stay was ok, room could be cleaner and didn't get cleaned 1 day of my stay

Customer review rating 3.7/5

Vicky Business - 14/05/2019 AccorHotels certified review

I enjoy staying at this hotel

Dear Victoria W., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manpreet

Basic and clean room

Customer review rating 3.7/5

Anonymous Couples - 13/05/2019 AccorHotels certified review

Room was adequate although we weren't expecting an accessible bathroom. Was rather noisy overnight as room was overlooking the street.

Dear Emily S., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manpreet

Put in the same room as previously when the central heating was not working this time no shower

Customer review rating 3.7/5

Anonymous Solo - 13/05/2019 AccorHotels certified review

Rubbish

Dear David F., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I checked room 322 with my maintenance manager and everything is working fine with heating turned off from the radiator which was turned back on. We had this room in use before and not had complaint to similar nature so I can only assume that this was one off incident. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please email me before your next visit and I will personally make sure that we book you in a different room. Sincerely, Manpreet

Fantastic staff but the hotel is tired

Customer review rating 3.7/5

Alice H. Friends - 13/05/2019 AccorHotels certified review

Staff are amazing. They are all so friendly and helpful - especially Morgan in the bar. The hotel itself is a bit tired - especially the bathroom in our room which was quite horrible!

Dear Derek C., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your feedback regarding room/bathroom has been shared with higher management to avoid future occurrence. Thank you again for sharing your experience, and we look forward to welcome you again soon. Sincerely, Manpreet

Great hotel, amazing service!

Customer review rating 3.7/5

Fiona J. Friends - 12/05/2019 AccorHotels certified review

As part of our yearly conference with the round table and ladies circle family. Nothing was too much trouble! Brilliant service. Nice rooms, great breakfast !

Dear Fiona J., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manpreet

Great,

Customer review rating 3.7/5

Les Business - 09/05/2019 AccorHotels certified review

Good, friendly staff, easy check in

Dear Leslie G., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manpreet

plesant hotel ver comfortable

Customer review rating 3.7/5

Pa Business - 08/05/2019 AccorHotels certified review

everything was fine and staff were great

Dear Paul A., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manpreet

Rooms are very small, but beds are comfy

Customer review rating 3.7/5

Jessica Business - 08/05/2019 AccorHotels certified review

I read reviews beforehand so was aware that the hotel had ben redecorated but was still an old building. Staff on arrival were great, but my room was boiling hot due to the radiator being stuck on. I notified front desk and they said they would send someone up to check while I went for dinner. I returned to find that the window above the radiator had been opened. Not quite what I was looking for as I wouldn't be able to sleep with the noise from outside. I requested to change rooms and was given another room and a free drink voucher. The second room was the right temperature, but was so small I had to press my self against the wall and shimmy pas the end of the bed to get to the bathroom. There was also no mirror near a power socket making getting ready in the morning a little bit laborious. The bed was very comfortable so I slept well and there was a good selection at breakfast. Staff were very good.

Dear Jessica H., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. On a positive note, I would like to thank you regarding your feedback about staff. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manpreet

Great RoundTable & Ladies Circle Conference

Customer review rating 3.7/5

Karen F. Business - 08/05/2019 AccorHotels certified review

Staff were very accommodating, did a good job of hosting our members. i know the bars were busy and food Friday evening was very nice. Overall enjoyable stay

Dear Karen F., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manpreet

The Room Smelled of Damp

Customer review rating 3.7/5

Anonymous Business - 08/05/2019 AccorHotels certified review

Arriving late, around 8pm, at the end of April I found the windows had been left open. Having closed them I realised, later in the evening, that the room smelled of damp and mould. I will decline room 406 in the future!

Dear Michael B., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manpreet

the hotel is great, the Wi-Fi, is dangerous

Customer review rating 3.7/5

Fatkev Friends - 07/05/2019 AccorHotels certified review

the hotel, the staff the bar, the breakfast the cart park, were all great or fantastic, the WiFi, has in the small print, that they can post as you, this should and probably will be at some point, illegal.

Dear Kevin B., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. I'm sorry to hear that your Wi-Fi experience marred your stay. I really appreciate you bringing this to our attention and be assured that our IT team is looking at the point raised by you. Thank you again for sharing your experience. Sincerely, Manpreet

Needs an update.

Customer review rating 3.7/5

Anonymous Couples - 07/05/2019 AccorHotels certified review

We were staying as part of a conference event but otherwise we would have raised issue with the standard of the room. As a 4* It was really disappointing. Outdated decor, poor quality shower and the double bed in a room for two up against the wall?! There were holes in the seams of the duvet cover. It was very poor. The hot breakfast was cold and the pastries very hard and of poor quality. There was only one bath towel left in the room despite us having two occupants. this was not rectified after housekeeping visited which was even more disappointing.

Dear Jenni W., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manpreet
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