Hotel - Mercure Leicester The Grand Hotel
Mercure Hotel Mercure Hotel

Mercure Leicester The Grand Hotel

3.5/5 1,028 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 68.00 GBP Non member rate
From 64.60 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Escape the bustle to the calm of your classic room, combining Victorian details with modern décor. All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 104 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
    • 220/240 V AC
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.7/5 AccorHotels Rating 2,742 reviews

Our guest reviews for Mercure Leicester The Grand Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,028 reviews
Matthew Business - 06/12/2018 AccorHotels certified review
« Mr »

Very kind and helpful staff, one one the best breakfasts I've had in a hotel, great Furninture and wall coverings. And therefor very comfortable..

Our hotel has responded to the review
Our hotel has responded to the review

Dear matthew a., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manpreet

Tony B. Business - 05/12/2018 AccorHotels certified review
« staff friendly and room clean, »

Noise from corridor kept me awake as could hear everyone passing, I was working early each day so unfortunately did not try breakfast. Overall the hotel is a nice place to stay, I am back this Thursday so hopefully I will get a quieter room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tony B., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manpreet

Kay Friends - 04/12/2018 AccorHotels certified review
« Unpleasant »

The staff wasn’t great during breakfast, rooms hadn’t been completed clean when we got there and was absolutely freezing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kayleigh S., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manpreet

Steve J. Business - 03/12/2018 AccorHotels certified review
« A very nice upmarket hotel in perfect location for what we wanted »

The hotel catered to our needs perfectly. The rooms were quiet and clean which meant for a good nights sleep. We were walking distance from the ASthena Theatre which is where we were attending so saved on any potential taxi fares. Room was spacious with all amenities that you would expect available. Would defo attend again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve J., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manpreet

Lance Solo - 03/12/2018 AccorHotels certified review
« Great room, location and staff »

The staff were very accommodating as I had not booked ahead, but they still found a room for a reasonable rate. The room itself was clean, spacious and had all the amenities you need. The location of the hotel is fantastic, as I was right in the heart of Leicester. The only thing I can't tell you about is the restaurant there, but I'm sure it is like the rest of the hotel and perfectly pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L R B., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manpreet

Chris Business - 03/12/2018 AccorHotels certified review
« Warm Beer »

Good clean room, nice friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris L., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manpreet

Mark B. Business - 03/12/2018 AccorHotels certified review
« Mr »

Room was very poor, shower broken and took forever to get hot water.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark B., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manpreet

Philip B. Couples - 02/12/2018 AccorHotels certified review
« Excellent service, shame about room »

Very nice welcome from reception. Room service extremely prompt. All staff very very polite and attentive. Breakfast very good. Only downside was the privilege room. Room very tired , large coffee stain on carpet and level of cleanliness was below my expectation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip B., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manpreet

Carl B. Business - 02/12/2018 AccorHotels certified review
« Great staff . Very tired rooms »

Great staff title needs money spent on it. Breakfast just ok. Great location. Like I've said staff were great. Just needs up dating

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carl B., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manpreet

Anonymous Business - 02/12/2018 AccorHotels certified review
« In general a good Hotel that offers what I expected »

The service is in general fine, but I am dissapointed that we at 11am couldnt get the type of tea that we wanted from the bar - our 2 first choises were not available. Breatfast fairly simple - no cheese

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne L., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manpreet

Craig B. Couples - 02/12/2018 AccorHotels certified review
« Overall good, parking not so »

As written on TripAdvisor; Visited on the 28th of November, the first of three visits over the next two weeks, check in as quick as ever, privilege room 323 allocated as requested, tucked away in a quiet corner, room to its normal standard, as we choose the room regular our expectations are only that it is cleaned to a good standard. Parking spaces where limited and tight on this visit, unfortunately on this occasion I received a nice dent in my drivers door for the pleasure of parking here, as we will be back on the 7th and 13th of December I will wait to get this repaired after our next two visits. Overall, a decent visit, service and accommodation as expected, on this occasion not charge for the parking so I can use the £8 saved to have the dent repaired.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Craig B., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manpreet

Elisa Business - 01/12/2018 AccorHotels certified review
« Everithing ok »

the quality of the food of the restaurant could be improved, and the variety of the breakfast bouffet could be improved as well. The restaurant was too cold, I was freezing at dinner. The room was ok, but I expected a nicer room from a "Grand Hotel", to be honest.

John S. Couples - 01/12/2018 AccorHotels certified review
« Enjoyable »

Very comfortable room, clean and well maintained. objective criticism, no shelf in wet room shower area for shampoo or shower gel containers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John S., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manpreet

K S. Couples - 28/11/2018 AccorHotels certified review
« Crap.....the place looks like it needs a good hoovering »

From the minute we arrived it was hassle. The room was for 2 ppl all the supplies in the room were for 1. The sparklin water had been opened and the tea and coffee hadnt been replaced there was pubic hair all in the bath and arounnd the tiles....just disgusting. I recieved an email the day before asking if i want to upgrade replied yes, that wasnt put on the system. Was told it was for coffee machine and dressing gown.....i could have brought my own for that price! Especially when i found the crappy note hanging on the top

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kinsay s., Thank you for taking the time to tell us about your experience at the Mercure Leicester The Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Leicester

Diane Solo - 27/11/2018 AccorHotels certified review
« Great Service »

A lovely hotel, great customer service and amazing room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diane B., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manpreet

Anonymous Business - 27/11/2018 AccorHotels certified review
« my stay »

very polite, clean and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deene P., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manpreet

David Couples - 27/11/2018 AccorHotels certified review
« Great value and a lovely experience. »

A classic hotel - city centre convenience combined with classy elegance. The accommodation was clean, comfortable and good value and the function we attended at the hotel was superbly and professionally handled. Well done Mercure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David W., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manpreet

Irene B. Friends - 27/11/2018 AccorHotels certified review
« Overall very good. »

Rooms very clean, food excellent, restaurant staff excellent. Just a few niggles- on arrival the 2 rooms we booked were on different floor but this was sorted once we spoke to the manager -the bar had run out of rose wine & in the Kings function room it was cash only.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Irene B., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manpreet

Mike D. Friends - 27/11/2018 AccorHotels certified review
« Good do better »

Very abrupt service at reception when booking in. Breakfast was a shambles, long wait for table, then when seated there was no food available. After a 15 minute wait for food the food that was available was cold not helped by stone cold plates

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael D., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manpreet

Mr C. G. Business - 26/11/2018 AccorHotels certified review
« Mr »

Excellent quality room , good service at breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carl G., We very much appreciate your comments regarding your stay at the Mercure Leicester The Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manpreet

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 68.00 GBP Non member rate
From 64.60 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates