Hotel - Mercure Bristol North the Grange Hotel
Mercure Hotel Mercure Hotel

Mercure Bristol North the Grange Hotel

3.5/5 821 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Concierge

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and most rooms have views of landscaped grounds. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a superior feature room with its patio doors looking out over the garden.

  • 68 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating 1,657 reviews

Our guest reviews for Mercure Bristol North the Grange Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 821 reviews
Anonymous Friends - 11/12/2018 AccorHotels certified review
« Wedding Party »

Fantastic large bed. The room, however, was looking a little tired.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. Thank you again for sharing your experience, and we hope you will visit us again in the future. Yours sincerely, Michael Wood General Manager

John Couples - 10/12/2018 AccorHotels certified review
« Mr john F. »

Nice room,except for the radiator, which was jammed open (TRV not functioning) Very hot 2 evenings.Staff unable to solve the problem.Let us with an apology note and bottle of wine (an adjustable spanner would have sufficed). Mentioned the problem before checking out,and the receptionist discounted our bill to compensate for the discomfort experienced. Staff very good,and helpful Would stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. I am sorry to hear of the problems you experienced with the temperature in the bedroom. I note my colleague recognised the problem with a compensatory gesture. We look forward to welcoming you back to the hotel again in the future. Yours sincerely, Michael Wood General Manager

Michelle H. Couples - 10/12/2018 AccorHotels certified review
« Could be better »

Room was lovely but pubic hairs in bath and around toilet. Only one member of bar staff even though the bar was packed as there was an xmas party so a long wait for drinks. And she couldlnt make the advertised cocktails as she was new. The staff at breakfast were fantastic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. Please accept my sincere apologies for the quality of cleanliness you experienced in the bathroom and the slow service in the bar. I do hope you will consider returning to the hotel again. Yours sincerely, Michael Wood General Manager

Michael H. Couples - 08/12/2018 AccorHotels certified review
« Nice hotel and grounds »

Very nice very peaceful and relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Evelyn We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely , Michael Wood General Manager

Chris S. Business - 06/12/2018 AccorHotels certified review
« Decent brand, hotel needs updating and staff training »

Room requires updating for the price I’ve stayed here a couple of times and either the staff haven’t been trained properly or you have a high turnover of staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincere apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to accommodate you again in the future, should you plan a return visit may I ask you contact me direct to allow me to oversee the arrangements. Yours sincerely, Michael Wood General Manager

Anonymous Couples - 02/12/2018 AccorHotels certified review

Faultless.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Darlow We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely Michael Wood General Manager

Steve Business - 30/11/2018 AccorHotels certified review

Trip was fine, I stay regularly and it was as I've come to expect. I didn't eat dinner in the hotel as the vegetarian options are quite limited (it would also be great to see veggie sausages at breakfast. One comment, I was staying with a colleague, so quite unusually we stayed up late drinking in the lounge. After "closing time" the staff just started shutting doors, with not a word that it was OK to stay, or how to get another drink if we wanted one and it felt like they were trying to get rid of us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. Please accept my sincere apologies for the poor communication when the bar was closing, this should have been handled more professionally. I am pleased you continue to visit the hotel and look forward to seeing you again in the future. Yours sincerely, Michael Wood General Manager

Wayne H. Friends - 27/11/2018 AccorHotels certified review
« Well worth a visit »

All staff were friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wayne We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

Ian Friends - 27/11/2018 AccorHotels certified review
« Great except price of drink »

Great experience Drink a bit on the pricey side

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

Anita C. Friends - 27/11/2018 AccorHotels certified review
« I just felt I could trust the hotel to provide a wonderful experience »

Its great to drive up the long drive to the hotel , the grounds are wonderful. Greeted well and efficiently booked in. Room was lovely, big ,warm and comfy. We were holding dinner dance in the hotel and had every confidence in the staff I had dealt with that the event would go without a hitch , which it did. Beautifully decorated room. Dinner was very good, served quickly and professionally. Breakfast the following day was self service and hot and nicely cooked with a variety of options. A truly lovely hotel for function, wedding or just because...........

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anita We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Let me know when you plan to revisit the hotel as I would like to ensure the stay is as good as the previous experience. Yours sincerely, Michael Wood General Manager

Chris M. Couples - 22/11/2018 AccorHotels certified review
« Mr C M. »

Unfortunately our stay at The Mercure Bristol North The Grange Hotel was not a particularly enjoyable experience. Upon arrival we were issued with a twin room when we had booked a double. My wife went to put some rubbish in the bathroom bin, which upon opening had used sanitary products left in it from your previous guests. We proceeded to dinner, where we ordered a starter, main meal and some drinks. After waiting thirty five minutes we had to ask our waitress if we could have our drinks. After waiting over fifty minutes we received our prawn cocktail starter. Once we had finished our starter, we then had to wait almost thirty minutes to receive our main course. One of the main courses was cold but nobody came to our table to enquire if everything was okay. By the time we managed to attract the attention of our waitress, the meal which was hot had been eaten. The next morning we went to breakfast and were told to find a free table. It was difficult to know which tables were in use as all potentially free tables were full of dirty dishes and therefore difficult to determine if they were still being used.We sat at a dirty table full of used dishes and waited. Nobody came to clear the table or to explain the breakfast procedures. After over twenty five minutes, we cleared the table ourselves and piled the dirty dishes upon another table, which other guests were also having to do. We managed to attract the attention of a waitress and ask if she would wipe the table and provide us with clean cutlery. We then proceeded to the breakfast buffet to find there was not sufficient bread for toast, there were also no sausages or mushrooms. We have previously emailed Michael Wood, the general manager but to date have not received any response

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs M., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. Firstly, my apologies for not responding sooner, however, I have not received an email regarding your stay with us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very keen to restore your faith with the Grange Hotel and would welcome the opportunity to invite you back to the hotel for an overnight stay bed and breakfast with my compliments. I do hope you will consider a return visit and I look forward to hearing from you.. Yours sincerely, Michael Wood General Manager

Barry J. Couples - 21/11/2018 AccorHotels certified review
« Short Staffed Hotel »

I use this hotel regularly and have noted the long standing staff have left in the last twelve months. Our first night (Friday) in the hotel it seemed only one young lady was trying very hard to do everything from reception to the order taking in the restaurant. We had to wait to check in, to get a drink in the bar and to order in the dining room despite the best efforts of the poor receptionist. The two staff in the dining room merely delivered food and run off as swiftly as possible without asking us if we needed anything! Possibly this is the effect of Brexit and staff leaving th U.K. but the hotel managed to provide ample staff for the wedding on Saturday. If this standard of service prevails I won’t be going back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barry Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have recently recruited a new management team who have started within the last two weeks, together with new team members in our restaurant and bar. I do hope you will continue to visit the hotel as we look forward to welcoming you back again in the future. Yours sincerely, Michael Wood General Manager

Beverley B. Business - 19/11/2018 AccorHotels certified review
« Falty Towers »

I stay regularly and things continue to be shambolic every time I come, this ranges from No room even where there has clearly been a booking, no once answering the phone when you want to arrange room service, no remote controls in the rooms, no one on receptions at check in or check out, no ability to eat in the restaurant even though its appears empty, long waits for food in the bar, poor quality of food and the same dish can be different every night, staff under a lot of pressure and don't appear to know what they are doing, regularly fire alarms in the night, no hot water in the morning for a shower. No benefits given for being a Gold card member not even a drinks voucher, no water in the rooms which is basic for a 4 star hotel I could go on but i'm sure you get the picture.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Beverley Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. Please accept my sincere apologies for the quality of service you have been experiencing, I am very keen to restore your faith with the hotel and would welcome the opportunity to meet with you when you next visit. I look forward to hearing from you with when you next plan to be in the area. Yours sincerely, Michael Wood General Manager

Phillip Couples - 18/11/2018 AccorHotels certified review
« Great weekend stay »

Very nice stay lovely room good food and good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phillip We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely Michael Wood General Manager

Anonymous Couples - 15/11/2018 AccorHotels certified review
« Great hotel. Friendly staff »

Staff were great apart from issues with the room keys not working on 2 occasions. Paid for late check-out but room card stopped working at 12. Considering I was given the room at the end, it was a long walk back to reception.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zakaria We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. Please accept my sincere apologies for the problems you experienced with the key card. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

Paul G. Business - 15/11/2018 AccorHotels certified review
« Up and down »

Some staff friendly, Racheal in restaurant not. Couldn't use the gym. Tried to add on 10% to my restaurant bill without asking me. Comfortable room. Good food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to accommodate you again in the future. Yours sincerely, Michael Wood General Manager

Margaret Couples - 14/11/2018 AccorHotels certified review
« The staff made our stay a great stay »

Like the hotel setting, lovely cosy lounge, clean good sized room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

S T. Families - 14/11/2018 AccorHotels certified review
« weekend from hell »

I have already written expressing my profound dissatisfaction with my weekend. I am in a wheelchair and can get away only rarely. this was supposed to be a very special weekend with my sisters and daughter and granddaughter. It was a disaster.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am extremely sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very keen to restore your faith with our hotel and would welcome the opportunity to discuss with you a return visit to the hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to accommodate you again in the future. Yours sincerely, Michael Wood General Manager

Ella Couples - 13/11/2018 AccorHotels certified review
« Miss »

Lovely rooms and amazing, friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ella We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

Ks W. Couples - 13/11/2018 AccorHotels certified review
« Very pleasant stay »

Comfortable hotel with excellent service from friendly and efficient staff. Both evening meal in restaurant and breakfast were ample and offered a good selection.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

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