Hotel - Mercure Bristol North the Grange Hotel
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Mercure Hotel

Mercure Bristol North the Grange Hotel

Old Gloucester Road  Northwoods  Winterbourne 
BS36 1RP  BRISTOL
UNITED KINGDOM

632 reviews
TripAdvisor Rating Based on 632 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Concierge

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and most rooms have views of landscaped grounds. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a superior feature room with its patio doors looking out over the garden.

  • 68 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Pay per view channel(s)
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 807 reviews

Our guest reviews for Mercure Bristol North the Grange Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 632 reviews
AccorHotels certified review
Ian H. Couples - 21/07/2017
« It was fine but plenty of room for improvement »

There was some confusion when we arrived early even though I had rung a couple of days before which resulted in a short (20/25 min) delay whilst things got sorted. We went to the bar for a coffee but no bar man meant another 10/15 min wait until I asked reception to find someone. It got better after that thank you and although the place is looking a bit tired it was comfortable and breakfast good. One last comment. When we arrived there were 7-10 people all stood outside the main door smoking meaning a "welcoming" party. This along with the first two matters here did not give you a good first impression.

AccorHotels certified review
Anonymous Business - 20/07/2017
« mr »

arrived late at hotel, was hoping to have a drink at the bar but the bar was closed (2300). Room was ok and bed was comfortable. The shower and curtain were dated and not very good. Water all over the floor and shower head and pressure wasn't great. Bath was running at same time as shower. Then to top it all there was only one hand towel in the bathroom, Apparently there was an issue the day before (informed at reception). Finally the toilet didn't flush. Breakfast was OK.

AccorHotels certified review
Steve Business - 20/07/2017
« Overnight stay »

Friendly, pleasant staff who were really helpful. Room was good.

AccorHotels certified review
Sian Families - 20/07/2017
« Beautfiul setting, very nice hotel. »

The room was clean, the staff and customer service was excellent. The food was fantastic and very good value. The hotel and setting was beautiful however the bathroom fittings could do with updating to bring in line with the rest of the hotel. The room for some reason was extremely hot, almost unbearable (even though heating was off and not particularly warm outside)and we were unable to open window more than a few inches due to safety catch. The hotel staff provided a fan so made it more comfortable for us to sleep.

AccorHotels certified review
Amanda B. Business - 18/07/2017
« Surpassed my expectations  »

Good staff, comfy bed,good food.

AccorHotels certified review
Maggie Couples - 18/07/2017
« Tired hotel, and short staffed  »

ok - the staff were good but the hotel is tired. two flights of stairs without a lift to access rooms which with suitcases was not easy. Service over dinner was very slow, only one waitress on as there was a wedding on in another part of the hotel and not enough staff. Kitchen not able to deliver courses in reasonable time. Dinner took over two hours.... no marmalade at breakfast! but huge pot of tea

AccorHotels certified review
Nathan Business - 17/07/2017

Food Greasy and took far too long to come out.

AccorHotels certified review
Kelly D. Couples - 16/07/2017

Bathroom very dated other than that rooms were pleasant. Left an item in my room which was seen on the maids cleaning trolley, when I asked the next day no one knew anything about it

AccorHotels certified review
Tracey Families - 11/07/2017
« Wedding Guest »

Overall good lovely grounds, staff very pleasant, comfy bed, great choice of breakfast.

AccorHotels certified review
Mick F. Couples - 10/07/2017
« Very poor. »

It was miserable.You call yourselves 'dog friendly'.Well,apparantly we shouldn't have been allowed the room we eventually got-one which we had to get to through the fire doors, making us feel like third class citizens.And we'd booked the most expensive room in the hotel! We had to eat outside, our garden view was over a patch of dry turf,breakfast was very average-utterly unimpressed.

AccorHotels certified review
Anonymous Business - 08/07/2017
« CEO »

Lovely hotel, but there's no air con and when the weather has been as hot as it has been in the last few days makes trying to have a meeting or sleeping incredibly difficult.

AccorHotels certified review
Phillippa B. Couples - 05/07/2017
« Super »

Very relaxing

AccorHotels certified review
Anonymous Couples - 04/07/2017
« Nice hotel, friendly and helpful staff »

A pleasant stay.

AccorHotels certified review
Chris Business - 04/07/2017
« Fantastic setting »

It was very warm but the provision of a fan already in the room made the night bearable, excellent breakfasts, well stocked bar & very helpful & obliging staff.

AccorHotels certified review
Graham W. Families - 04/07/2017
« Dirty room sub standered »

Bad

AccorHotels certified review
Debbie Business - 03/07/2017

My First room was dirty and I was then moved to another room that was clean but was a little shabby! The receptionist that dealt with my complaint could not have been more helpful. On the second day my toiletries and coffeee/Tea provisions where not replenshished so I had to hunt some down before I could shower and have a cup of tea! The food in the restaurant was lovely and all staff wher friendly and helpful, apart from the lady at reception who was a bit abrupt on check out, but she was very stressed with the number of people checking out.

AccorHotels certified review
Briskeby Couples - 03/07/2017
« Good first visit. »

Friendly hotel, staff seemed a little under-trained or inexperienced.

AccorHotels certified review
Trebosc Business - 03/07/2017
« The room was not at the expected level of quality »

First, of all I surprised to see that the price I had to pay was 50% higher than the one of my colleage (seems to be due to the tool used for the booking, even if we are both from the same company "Airbus") Second, in my room I had the surprise to see a cigaret hole in one curtain; one armrest of the desk chair was broken and finally there was a spider web in the bathroom.

AccorHotels certified review
Dane Families - 28/06/2017
« room was not available on checkin had to give more time slight pain had to leave bags in car. »

we attended a wedding and hotel was ok however the main meal was very poor for price there seemed to be no body in charge and courses took for ever to arrive even though pre ordered seemed to be a problem sorting them out.The breckfast was ok but lots of serving dishes were empty so a bit make do. the family room had no tea or coffe making supplys this was a first for me.

AccorHotels certified review
Phill M. Couples - 27/06/2017
« Good base to explore Bristol »

Check in swift, happy to have been upgraded to a privalige room on arrival. Room spotless and well stocked with complimentary items. Bathroom starting to look a little dated. Wifi nice and fast. Saturday morning extremely busy with two coach tours arriving en masse for breakfast and overwhelming the poor staff, so we went back to our room and waited half an hour. After this came back to find a few couples having breakfast and the room spotless, plenty of food, you would never have beloved the state of the place half an hour earlier. Saturday evening hotel very busy again with a wedding party in full swing, but easy to get served at the bar and onto the restaurant. Great selection on menu, service excellent and food better than we had on Friday night at a well known local pub. Good value for money. Second good nights sleep and no noise from wedding party. Sunday breakfast a lot more relaxed, once again good selection, hot and fresh. No problems at checkout, and would happily use the hotel again.

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