Hotel - Mercure Bristol North the Grange Hotel
Mercure Hotel Mercure Hotel

Mercure Bristol North the Grange Hotel

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3.5/5 698 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Concierge

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and most rooms have views of landscaped grounds. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a superior feature room with its patio doors looking out over the garden.

  • 68 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Pay per view channel(s)
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 1,122 reviews

Our guest reviews for Mercure Bristol North the Grange Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 698 reviews
AccorHotels certified review
Mr A. Business - 12/01/2018
« poor facilities »

room service excellent, customer service at reception excellent no wifi in room for entire stay, even after reporting it twice nothing was fixed and no apology or update or reason shared - meant I could not complete the work I wanted to that evening

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. In response to your email earlier today, I will be arranging to credit your card with £30.00, due to the lack of WiFi during your stay on Tuesday 9th February. As previously communicated, I am disappointed this was not dealt with more professionally on Tuesday. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Nicola Couples - 09/01/2018
« Nice place disappointing service »

Our room was lovely however our service for dinner was awlful. Didn’t get asked for drinks, was not told hold much money we were allowed within the package we brought. We were waiting for over half hour to be served without and apology.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicola Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to accommodate you in the near future. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Sharon H. Friends - 09/01/2018
« great stay »

my experience of staying was wonderful the staff were wonderful and helpful only downfall was the heating in rooms need seeing to had heating on fall but rooms was still chilly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have noted your comments regarding the heating and will certainly address this with our maintenance team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Jen Friends - 09/01/2018

Mattress and pillows were hard,did not sleep much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms P., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. I am sorry you did not have a comfortable stay due to the mattress and pillows, I will certainly look into this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Mrs. G. P. H. Couples - 09/01/2018
« Jill, Satisfactory but not outstanding »

We were a little disappointed after reading description of hotel. Our room, 217, was cold and there is no heating in the bathroom. Shower in need of updating difficult to get correct water temperature. On our second night we could not get into our room and had to go back to reception to have key re-set. The receptionist was very helpful, came to check our radiator and obtained an extra duvet for us which helped. Breakfast was plentiful but, on the second day, appeared to have been standing for a long time. We found the drinks in the bar excessively expensive, £10 per large glass of a very ordinary Sauvignon Blanc cannot be justified. We have family in the area and stay fairly frequently, previously we have stayed at Premier Inn but family moved to Winterbourne recently so we decided to try your hotel. I am not sure that we will again, we may return to Premier Inn, which is a shame as The Grange should give a much better experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gillian We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. Please accept my sincere apologies for the quality of the shower and temperature in your room, I will certainly wish to address this. I do hope you will reconsider returning tot he Grange Hotel in the future, as I would wish to oversee your arrangements. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Monica B. Friends - 09/01/2018
« Excellent staff »

Reception staff were extremely friendly and helpful, forgotten the lady and gentleman’s name. Amy showed us around the function room, very friendly, did a fantastic job the following morning replenishing the breakfast buffet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Monica We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, particularly Amie and reception. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Andrew Solo - 08/01/2018
« Nice Hotel »

Nice hote. In need of refurbishment. Reception area looked un-inviting. Just a desk in a entrance no like a typical hotel. This made the first experience loook cheap.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. I have noted your comments regarding the reception desk. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Ann Families - 08/01/2018
« Fantastic stay for my daughters wedding »

Extremely friendly and helpful staff particularly Amy. Couldn't do enough to make my daughters wedding special.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, particularly Amie. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Clo Couples - 06/01/2018
« Decent hotel »

The hotel is in a convenient location for us. It is clean and the bedrooms are comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Heather Couples - 05/01/2018
« lovely stay »

Everything thing was great. We were both very happy with our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heather We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
E P. Friends - 05/01/2018
« New Year’s Eve party night. »

Excellent food, excellent staff, enjoyed the party.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Paul Couples - 04/01/2018
« intrusion of weddings disrupted our stay - dusty room and bathroom needs a deep clean »

For each of the two nights there were weddings which literally took over the hotel. We could not use any of the ground floor common areas because these were commandeered by the wedding functions including the dining room. For dinner on the first night we were sent to a meeting room because of a disco in the dining room. On the second night we had to literally step over drunken people lying on the floor in the corridor to our bedroom. For breakfast I had to wait 15-20 minutes for eggs and bacon because the kitchen could not cope with the volume of people. However, the food when it arrived was quite good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Jenny J. Families - 04/01/2018
« Dirty entrance, hard to find staff, dirty room »

Front of hotel was a mess. Overflowing ashtrays on the tables filled with rainwater, cigarette butts on the floor, rubbish on the floor. Receptionist smelt strongly of cigarettes, my booking couldn’t be found at first, went to wait at the bar and there was no one to serve us. On the way to the room we passed numerous bottles and glasses on the hall windowsill and plates and glasses left outside rooms. These were still there an hour later when we left the room. In the room itself there was thick dust on top of the headboard, the travel cot provided had a hole ripped in it, the shower head appeared broken and didn’t provide a good shower. The toilet didn’t flush properly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms J., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am extremely sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will certainly be addressing the points you have raised as clearly these are not the usual high standards I know we are capable of providing. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to demonstrate the quality of service one would expect to receive in a four star hotel. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Martin H. Families - 04/01/2018
« mr »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr h., Thank you for taking the time to feedback following your recent stay with us. We do hope you will return to the hotel again in the future. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Alan K. Couples - 03/01/2018
« Very friendly staff despite what appeared to be lots of weddings on during our stay. »

Good with excellent facilities and very friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
D Families - 03/01/2018
« Good stay poor follow up »

The stay went well, the hotel was quiet and comfortable. We left some items in the room by mistake and trying to track these down has proven to be frustrating and fruitless and a sense of disinterest from the staff on the phone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that following your enjoyable stay with us you have experienced difficulties. I do hope you will consider returning to the hotel again in the future. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Paul H. Couples - 03/01/2018
« MR »

The room was fine, the staff very friendly but sometimes not up to the mark regarding efficiency. Our biggest gripe was the restaurant. Food sometimes good but other times pretty awful. Example was the chips ( fries ) First night they were A1 really excellent ( golden brown, crispy on the outside and fluffy in the middle. Second night ( burnt brown, full of dripping fat, soft and horrible ) Soups ( both nights ) very good indeed. Dessert ( something crumble ( apple ++ ) Terrible. Obviously microwaved as middle was 'stone cold' ! WAITED 40 for our Starter and during the wait ( remember NO FOOD YET ) we were given the DESSERT MENU ! Next table ( of 2 ) waited even longer ( 2 hours ++ for 2 courses ) Breakfast. IT WAS BUSY but you should not have to wait for hot plates ( 8 minutes ) Tables not cleared quickly enough and a continue wait for different items of buffet food. Quality of the food was OK. You did have a wedding so that, I presume, did catch you out regarding staff requirements! In fairness we were on a 2 night package, which was very good value, so we did not make any fuss at the time but we did have a chat with your 2 waitresses prior to leaving the dining room on the second night. The wine was a bonus, quite acceptable quality, and much appreciated. We do know the catering industry as we still have sandwich shops ourselves so fully understand all the problems entailed in running a successful business. It does not get any easier however some improvements can always be made provided you have staff that with listen and learn. PS. I am still looking for them ! Yes would definitely stay again as we lived in Bath for over 30 years ( born in Weston super Mare ) and frequently come over from Surrey to visit our relations. Many thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your comments and all points I will certainly wish to address with the team at the hotel. We look forward to welcoming you back to the hotel again in the future. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Sharon Couples - 02/01/2018
« Pleasant and friendly staff »

Enjoyed our meals and good service. Friendly helpful staff. Noisy party in a room at 2.30am but once we alerted staff, the staff member sorted it and was very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Johnc Couples - 02/01/2018
« Nice Break »

Couple of days break after Christmas to recover, room was clean and comfortable restaurant pleasant although on the second morning there were very few staff in the restaurant for a very busy breakfast session. Other than that a pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear William We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Kay L. Friends - 31/12/2017
« Mrs Kay l. »

great welcome very friendly staff lovely room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vernon, We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

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