Hotel - Mercure Bristol North the Grange Hotel
Mercure Hotel Mercure Hotel

Mercure Bristol North the Grange Hotel

3.5/5 797 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Concierge

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and most rooms have views of landscaped grounds. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a superior feature room with its patio doors looking out over the garden.

  • 68 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating 1,596 reviews

Our guest reviews for Mercure Bristol North the Grange Hotel

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 797 reviews
Brian E. Business - 11/10/2018 AccorHotels certified review
« Dissapointing experience of a hotel slipping in service standards »

Disappointing to see a hotel that I have stayed at regularly over nearly 3 years. No leadership, invisible GM & new FBM, restaurant not opened, very few staff and food now suffering. Pains me to highlight this but charging 4 Star prices and experience above will chase people away, especially regulars. More care given to large groups of tourists.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am now on annual leave, but welcome the opportunity to meet with you when I return. It will give me the opportunity to discuss the changes and update on the new menu. I appreciate your sharing your concerns, and I look forward to seeing you soon Yours sincerely, Michael Wood General Manager

Miss E. G. Couples - 10/10/2018 AccorHotels certified review

Stayed at the hotel on Saturday the 6th my Dads wedding, I rang up prior and asked whether I could check in a bit earlier to put my dress on and unpack my bag but the lady said I couldn’t and would have to pay £20. I couldn’t understand why as the wedding with you started at 2 and check in was at 2? I only wanted to be able to check in 30 minutes earlier at the most. I thought this was quite unfair.

Our hotel has responded to the review
Our hotel has responded to the review

Dear E. Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that you were asked to pay £20.00 to check into the hotel early,. I do hope you enjoyed your Father's wedding and the rest of your stay with us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to accommodate you again in the future. Yours sincerely, Michael Wood General Manager

Couples - 10/10/2018 TripAdvisor review
« Weekend Break »

The staff were very accommodating and the rooms were of a good standard, however on first entry to the hotel it was noted that a wedding was taking place at this venue and so we entered the hotel through the bar and not the main entrance. Check-in was quick, but upon arrival at our room we found the previous occupant had left underclothes in the drawer, which indicated that the cleaning staff had not completed a thorough clean of the room. We went to the bar for a drink, but found that all the staff had been moved into the wedding room bar, leaving no one at the main bar. I had to ask the receptionist for a drink. That evening, due to the wedding our meal was held in a room upstairs, which had no atmosphere at all. No pictures on the wall, No music just a large fairly empty grey room. 2 other couples came to the room for their meal, the first couple deciding to retire to the bar and have a bar meal due to the venue offered being inapproproiate, whilst the next couple clearly angered in the way they were being treated complained the next day to the manager as to the alternative food venue. Additionally the receptionist who I had to get to provide bar service was also utilized as a waitress that evening, again due to all other staff supporting the main functions. The move from the restaurant was due to another function being held in the usual restaurant. That day/evening the standard guests were definitely made to feel like second class citizens, whilst the focus was clearly on the 2 formal functions taking place. I complained the next day, as raised the concerns I am raising now and was informed that another wedding was taking place that afternoon/evening. 2 recommendations: Firstly, if the hotels focus is on formal functions, do NOT take bookings of other guests. Secondly, if you plan to visit this venue, it is a pleasant venue, but due to inadequate resource and therefore suffering the same experience we did, ring them prior to booking to enquire as to whether they have a formal function taking place during your stay and if the answer is yes, recommend you do not book in. Hotel Management need to understand that ALL guest expect a good experience and if they fail to get that experience then they do not visit the venue again.

E M. Friends - 09/10/2018 AccorHotels certified review
« Shower didn’t work »

Good deal but lack of working shower when 8 months pregnant spoiled the trip

H. Couples - 09/10/2018 AccorHotels certified review
« No staff on @ the bar the place needs doing up »

Your Hotel needs to be done up Our bathroom shower was old & not working like it should be The Bar staff were so slow for the money we paid I would stay in the Holiday Inn Express next time we in Bristol

Yvonne Couples - 08/10/2018 AccorHotels certified review
« A very pleasant stay »

We had a very pleasant stay at the Grange.The surroundings, room and restaurant meal were all first class. We found all the staff to be exceptional friendly, professional, efficient and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yvonne We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

Anonymous Couples - 07/10/2018 AccorHotels certified review
« Comfortable and enjoyable albeit bar prices were expensive »

As above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roger We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. I have noted your comments regarding the price of the drinks in the bar, we conduct regular reviews of local hotels to ensure we remain competitive. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

D L. T. Couples - 06/10/2018 AccorHotels certified review
« Disappointing. Not up to usual mercure standards »

Hotel restaurant cold. Breakfast tables being cleared away half an hour before breakfast finished. Black puddding platter empty and not replenished. Floorboards in room 208 very noisy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dawn Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to accommodate you again in the future. Yours sincerely, Michael Wood General Manager

Anonymous Business - 06/10/2018 AccorHotels certified review
« Disappointing »

Below par - restaurant not open for dinner; room service pizza almost cold; kettle and mugs in bedroom but no coffee, tea, milk, sugar, etc. Accommodation comfortable but room very hot so had to run the fan all night - hardly slept because of the noise. Couldn’t get hot water in the shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laura Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will certainly wish to address your feedback with our housekeeping and maintenance teams. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to accommodate you again in the future. Yours sincerely, Michael Wood General Manager

Chipo Families - 06/10/2018 AccorHotels certified review
« Very expensive for what it is »

When checking in the staff weren't very friendly, only one key was given for 2 people - didn't go back to ask for one because I was there for only one night. The room was in a different building from the hotel and it was quite dark and cold. The room was quite small and there was no iron in the room. The bar staff were friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chipo Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to accommodate you again in the future. Yours sincerely, Michael Wood General Manager

Steve Business - 05/10/2018 AccorHotels certified review
« A smoother than usual trip , having been given "specific attention" by Carla/Michael »

I was given an upgrade to the Bridal suite, which was very nice, except the foot of the bed is raised above mattress height, unlike other beds in your rooms. At 6'4" this meant I kept stubbing my toe in the night. I didn't say anything as it was kind of you to upgrade me, but a slkightly deeper mattress in this room would be better for tall people,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen , We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. I am delighted we have resolved the points for your Le Club. I have noted your feedback, we will avoid the room 307 on your next visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

Rachel Couples - 03/10/2018 AccorHotels certified review
« Reasonably priced good quality accommodation »

There was a wedding and birthday function so we ate in our room The food was lovely but may have been more relaxing in the restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachel We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. Please accept my apologies for the lack of a restaurant, I am however, pleased you enjoyed the meal in your room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

Kelly G. A. S. G. Families - 03/10/2018 AccorHotels certified review
« Mrs »

Let down by room. Room was supposed to be a family room. We were given a room with a sofa that wasn't made up and the mattress was terribly old. We had to ask for another bed as our children our 10 and 4 boy and girl. Obviously couldn't of let them share through age difference. I had to ask twice for bedding as the first time it didn't come. Over all I wouldnt stay again as a family as it's not child friendly... Was extremely let down as a family room should be at least 4 beds? Also not enough staff around at all.. I was here for my best friends wedding I was her maid of honour so it was a big shame..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kelly Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are addressing the issue regarding the selling of family rooms, the rooms are suitable for a family of two adults with two very small children sharing a sofa bed, it is not suitable for two children of different sexes and ages. An alternative would be to have offered an adjoining room, consisting of a double bed in one room and twin beds in the other room, this would have been at an additional cost. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to accommodate you again in the future. Yours sincerely, Michael Wood General Manager

Sarah Friends - 02/10/2018 AccorHotels certified review
« Mrs »

Bar staff incredibly rude and staff at breakfast also rude - seemed an effort just to get a pot of tea

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will certainly be addressing the points you raise with the relevant departments. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to accommodate you again in the future. Yours sincerely, Michael Wood General Manager

Lolita B. Families - 01/10/2018 AccorHotels certified review
« Miss Lolita B. »

The hotel was lovely, breakfast really good and plenty of selection, the only disappointment was we went for a wedding and the main meal was very dissapointing the pork was really tough and very small portions.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lolita We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. Thank you again for sharing your experience, and we hope you will consider returning to the hotel again in the future. Yours sincerely, Michael Wood General Manager

Marco H. Families - 29/09/2018 AccorHotels certified review
« A lovely stay with excellent staff »

We were part of a wedding party and although there were some issues the staff dealt with it immediately.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marco We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

Trudi C. Couples - 26/09/2018 AccorHotels certified review
« left my room key at reception on check out as after several minutes no one came. Understaffed hotel we didn’t feel looked after »

I registered my complaint with reserver on 22/9 pleas read and respond. Breakfast on 23/9 totally understaffed, full restaurant plus a wedding party 1 waitress.... I had eaten half my breakfast before being offered a drink.... 1 lady replenishing food station, she was clearly under pressure as was on a rat run between the kitchen and food station, any one who dared talk to her got ignored. On check out desk unmanned.... I waited several minutes and walked out. Overall totally dissatisfied.... my customer journey unacceptable.... please cross reference this with my initial complaint.... and respond asap

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms C., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please accept my apologies for the quality of service you received at breakfast on Sunday 23rd, this is most disappointing, with three team members on duty to service breakfast, I will certainly review your feedback with the team. We appreciate your sharing your concerns, and it is our hope that should you plan a return visit, I would wish to oversee the arrangements Yours sincerely, Michael Wood General Manager

Suzanne M. Families - 26/09/2018 AccorHotels certified review
« Wedding. »

Lovely grounds. The ceremony was well organised. We had a lovely memorable day here the food was very good and the lady in charge did a very good job under difficult circumstances. We understand that many staff called in sick so agency staff were used. The woman on the bar was useless with reports of different prices charged and very slow service. Our food was served by a miserable bunch. Members of the public were having afternoon tea in the room we retired to after the good was finished - their plates were not cleared away and were still there at 12.30am. Our room was comfortable the bed especially. The bathroom was dated but the bath was big and we had plenty of hot water. Breakfast was of a high quality but no vegi sausages. We sat outside in the sun with our coffee - wonderful. Check out staff were also miserable.

Anonymous Families - 25/09/2018 AccorHotels certified review
« Wedding day »

Enjoyable stay for a family wedding

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

Mrs P. M. Families - 25/09/2018 AccorHotels certified review
« Mrs P M. »

I was more than satisfied with my short stay at your hotel but a little confused that some of my family paid when booking and I settled my account on departure The service was excellent and the food tasty also my room was of a high standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

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