Hotel - Mercure Bristol North the Grange Hotel
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Mercure Hotel

Mercure Bristol North the Grange Hotel

Old Gloucester Road  Northwoods  Winterbourne 
BS36 1RP  BRISTOL
UNITED KINGDOM

630 reviews
TripAdvisor Rating Based on 630 reviews
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From 84.00 GBP Non member rate
From 79.80 GBP Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Concierge

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and most rooms have views of landscaped grounds. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a superior feature room with its patio doors looking out over the garden.

  • 68 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Pay per view channel(s)
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 797 reviews

Our guest reviews for Mercure Bristol North the Grange Hotel

100% certified reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 630 reviews
Certificate of excellence 2016
AccorHotels certified review
Tracey Families - 11/07/2017
« Wedding Guest »

Overall good lovely grounds, staff very pleasant, comfy bed, great choice of breakfast.

AccorHotels certified review
Mick F. Couples - 10/07/2017
« Very poor. »

It was miserable.You call yourselves 'dog friendly'.Well,apparantly we shouldn't have been allowed the room we eventually got-one which we had to get to through the fire doors, making us feel like third class citizens.And we'd booked the most expensive room in the hotel! We had to eat outside, our garden view was over a patch of dry turf,breakfast was very average-utterly unimpressed.

AccorHotels certified review
Anonymous Business - 08/07/2017
« CEO »

Lovely hotel, but there's no air con and when the weather has been as hot as it has been in the last few days makes trying to have a meeting or sleeping incredibly difficult.

AccorHotels certified review
Phillippa B. Couples - 05/07/2017
« Super »

Very relaxing

AccorHotels certified review
Anonymous Couples - 04/07/2017
« Nice hotel, friendly and helpful staff »

A pleasant stay.

AccorHotels certified review
Chris Business - 04/07/2017
« Fantastic setting »

It was very warm but the provision of a fan already in the room made the night bearable, excellent breakfasts, well stocked bar & very helpful & obliging staff.

AccorHotels certified review
Graham W. Families - 04/07/2017
« Dirty room sub standered »

Bad

AccorHotels certified review
Debbie Business - 03/07/2017

My First room was dirty and I was then moved to another room that was clean but was a little shabby! The receptionist that dealt with my complaint could not have been more helpful. On the second day my toiletries and coffeee/Tea provisions where not replenshished so I had to hunt some down before I could shower and have a cup of tea! The food in the restaurant was lovely and all staff wher friendly and helpful, apart from the lady at reception who was a bit abrupt on check out, but she was very stressed with the number of people checking out.

AccorHotels certified review
Briskeby Couples - 03/07/2017
« Good first visit. »

Friendly hotel, staff seemed a little under-trained or inexperienced.

AccorHotels certified review
Trebosc Business - 03/07/2017
« The room was not at the expected level of quality »

First, of all I surprised to see that the price I had to pay was 50% higher than the one of my colleage (seems to be due to the tool used for the booking, even if we are both from the same company "Airbus") Second, in my room I had the surprise to see a cigaret hole in one curtain; one armrest of the desk chair was broken and finally there was a spider web in the bathroom.

AccorHotels certified review
Dane Families - 28/06/2017
« room was not available on checkin had to give more time slight pain had to leave bags in car. »

we attended a wedding and hotel was ok however the main meal was very poor for price there seemed to be no body in charge and courses took for ever to arrive even though pre ordered seemed to be a problem sorting them out.The breckfast was ok but lots of serving dishes were empty so a bit make do. the family room had no tea or coffe making supplys this was a first for me.

AccorHotels certified review
Phill M. Couples - 27/06/2017
« Good base to explore Bristol »

Check in swift, happy to have been upgraded to a privalige room on arrival. Room spotless and well stocked with complimentary items. Bathroom starting to look a little dated. Wifi nice and fast. Saturday morning extremely busy with two coach tours arriving en masse for breakfast and overwhelming the poor staff, so we went back to our room and waited half an hour. After this came back to find a few couples having breakfast and the room spotless, plenty of food, you would never have beloved the state of the place half an hour earlier. Saturday evening hotel very busy again with a wedding party in full swing, but easy to get served at the bar and onto the restaurant. Great selection on menu, service excellent and food better than we had on Friday night at a well known local pub. Good value for money. Second good nights sleep and no noise from wedding party. Sunday breakfast a lot more relaxed, once again good selection, hot and fresh. No problems at checkout, and would happily use the hotel again.

AccorHotels certified review
Huw E. Couples - 26/06/2017
« Lovely staff but tired room »

We arrived late after a trip to the theatre and were greeted warmly by the staff member on duty who took us to our room. Although spacious the room was tired. One of the bedside lights did not work ( and we did try a different bulb) and the duvet cover had a hole in it. Wereported both these faults in the morning after a comfortable nights sleep. Overall the stay in the hotel served it's purpose. It allowed us to stop before returning home, and put us in the right location to do so without negotiating Bristol city centre first.

AccorHotels certified review
Leo Business - 25/06/2017
« My vat receipt??? »

Hi, Asked for the vat receipt when checking out and was informed I would receive by email. Didn't receive so far... Could you please send me? Leo

AccorHotels certified review
George G. Friends - 20/06/2017
« Great location friendly staff and good food »

Needs air conditioning and a lift to complete an otherwise excellent stay.

AccorHotels certified review
Mr S. R. R. Couples - 19/06/2017
« Very friendly and relaxing stay. »

Very good indeed.

AccorHotels certified review
Luke B. Families - 19/06/2017
« a pleasant break, matched the staffs attitude and commitment. »

my little family loved our short break. we checked in just went about our evening. strolled around the grounds kicking a ball around with my boy was more than id hoped for as have limited time together due to my work commitments. when we returned we were made to feel welcome in the bar and restaurant even though we had a two year old with us. from the first inquiry phone call, monika was attentive and answered every query i offered. in a nutshell we rank it as one of top stays away and will be returning soon. Many thanks Luke Bugler

AccorHotels certified review
Dave W. Business - 18/06/2017
« Chilled out relaxing atmosphere  »

From start to finish it was easy laid back hotel . Accompanied by the simply exclent food that was served up each night.

AccorHotels certified review
Pauline B. Couples - 15/06/2017
« Room fine restaurant less than satisfactory »

Check in, room access etc excellent - bed uneven. Paid in advance £18 for 3 course meal but the special menu was not offered so had to choose from main menu. We understood that some items were unavailable as they had been used up by the previous guests. We accepted we would have to pay extra at reception but in these circumstances we expected the £18 to be worth more than £18 towards the bill - what is the point of paying in advance? Regarding the dishes the tempura calamari were in a heavy "chip shop" batter, not the delicate tempura we expected. The dish of quinoa based salad contained minimum avocado & no asparagus - I would have known! The waitress was excellent, very helpful.

AccorHotels certified review
Allan Couples - 13/06/2017
« Far too many "niggles" »

I have just returned from another stay at the above hotel and feel I must write and tell you of our experiences. We have stayed here many times over the last 30 years as we have family in northern Bristol, and so this is conveniently located for a visit and also the right side of Bristol for getting home after our visit. I am not sure how to tell you but here goes :- PRO’s Lovely hotel Lovely grounds with a fantastic tree near the entrance. Friendly staff. Nice bar. Room a bit dated but comfortable bed and quite spacious (Room 106 this time) Restaurant very nice but a little expensive. Plenty of parking CON’S Badly cracked sink No shower mat (We asked reception but it never came) Only 1 bath towel, and that was dirty and hadn’t been changed. No bedside cabinet, and when we asked reception they said there were no spares in the hotel, even though the hotel was probably around 10% occupied??? WHAT!!!! The shower would only work when the bath taps were on FULL and it was impossible to get the temperature right. A great shame as this all spoilt our weekend. Especially when you read about dinner (Below) DINNER Very confusing booking system etc. (We tried to book by phone and they could not beat the online price, and when I asked how much if we wanted dinner then it was around £35 each but rather confusing, so I decided to give it a miss due to the price) When I then booked online (membership number 3081031032601602) I was suddenly offered a 3 course dinner for £18, so we booked dinner on the first night. When we arrived for dinner they said there was a Table De Hote option for £22 but we were told that our £18 payment covered that. My wife wanted to choose from the A La Carte menu and was allowed only £22 (because of our £18 option????) She chose a meal that was £23 (So £2 over her limit, and we had a bottle of wine for £21. Our bill came to £77 less 2 x £22 (from our original pre-payment of £18 each) So they were asking for £33 on top of our pre-payment, even though we had exceeded it by £21 (wine) and £2 (over the £22 allowance) Everyone got involved and after strongly explaining my position, they finally allowed me to pay £29.70 due to a service charge they insisted I had to pay, even though I had not agreed to pay this. I have never had so much grief and been so confused by a hotel before I have absolutely no idea where they conjured this up from And so ..... Will I stay there again? Maybe as I love the hotel and its location But I may stay at one of the Holiday Inn Express hotels nearby as I have never had this sort of experience before. I am very sorry it turned out this way as it could be a great hotel. But equally I feel I should let you know why we may not return OK?

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