Hotel - Mercure Bristol North the Grange Hotel
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Mercure Hotel

Mercure Bristol North the Grange Hotel

Old Gloucester Road  Northwoods  Winterbourne 
BS36 1RP  BRISTOL
UNITED KINGDOM

657 reviews
TripAdvisor Rating Based on 657 reviews
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Check-in from 14h00
Check out up to 12h00
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Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Concierge

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and most rooms have views of landscaped grounds. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a superior feature room with its patio doors looking out over the garden.

  • 68 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Pay per view channel(s)
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 912 reviews

Our guest reviews for Mercure Bristol North the Grange Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 657 reviews
TripAdvisor review
Couples - 22/09/2017
« Two nights and dinner »

Firstly, we had a great time on a very well priced two night with dinner deal. However, I would guess we got the worst room in the hotel in the old servants quarters near the roof. Lots of stairs and narrow corridors and a small window too high up to look out of properly. The room itself was good sized and comfortable. Breakfast was very good in nice surroundings. The hotel had a tour bus group with a block booking for dinner so we had to wait until 8.30. The three courses were very good, but paying £21 for the cheepest wine is excessive. Then adding 10% to the full bill, not just the extras, also seems unfair. Then having a space in the bill for a gratuity! So our free dinner cost £30. Back to the positive. The hotel is a elegant Georgian house, in attractive countryside close to Bristol. Excellent.

AccorHotels certified review
Sam Couples - 20/09/2017
« Fab food and staff little things let down!!! »

Food was amazing staff were great but small things let the hotel down... 1. No slippers in room 2. Ordered a Mojito cocktail no Mint in it 3. Ordered a Bloody Mary no celery 3. No Newspapers in room as we paid to upgrade these are things expected..... But hotel in stunning grounds

AccorHotels certified review
Graham B. Couples - 20/09/2017
« Graham B »

We had a very nice comfortable room. The hotel over all was pleasant. Unfortunately it was let down by the long wait for food in the restaurant. On the first night of our two nights stay it took just short of two hours to serve a three course meal. The second night started off the same but decided it was time for a gentle word in somebody's ear. We were celebrating our 50th wedding anniversary which we had been doing since March, going to a number of different places.This was a last trip which didn't quite come up to expectations.

AccorHotels certified review
Stuart H. Business - 20/09/2017
« Disappointing »

From the hotel website my expectations were of a modern and fresh hotel, unfortunately this was not reflected completely in my stay. Common areas were indeed modern, fresh, bright, clean and comfortable, but the rooms were tired, dark and dated. The dinner menu was also extremely limited at the time of my stay with a large number of items being unavailable. Unfortunately this only compounded the dissatisfaction created from the room. Overall I would say value was not delivered on this occasion and consequently I would consider other locations before looking to stay again.

AccorHotels certified review
Mr N. Couples - 20/09/2017
« Very pleasant »

Nice setting, freindly and helpfull staff. Stayed in the mews. Could do with decorating/ upgrading.

AccorHotels certified review
Dave Couples - 19/09/2017
« Great food, tired decor but overall good »

Food was amazing, bed comfy, good tv and powerful shower. The heating once on was good only downside is decor a little tired, if that was refurbished it would be perfect

AccorHotels certified review
Elaine Couples - 19/09/2017
« Too big and impersonal »

Wanted a country retreat to celebrate our wedding anniversary, just didn't expect to be sharing it with two wedding parties and there guests, particularly going for a drink in the bar in the evening and finding there was no chairs to sit on, as hotel was taken over by wedding guests. At breakfast staff couldn't cope with the amount of guests, and people were kept waiting for tables to be cleared and food to be replenished.

AccorHotels certified review
Anonymous Friends - 19/09/2017
« Lack of staff »

There was a lack of staff around the hotel. The receptionist wasn't very friendly when checking in and felt like it was an effort for her. Our room was a disabled room and had no bath just a disabled shower. Room service was knocking on the door at 9.30 wanting to clean our room when checkout was at 11. Breakfast. I had to ask for coffee which the young man brought over but then had no cup or milk. We had to wait awhile for the food to be replenished.

AccorHotels certified review
Mike S. Couples - 18/09/2017
« Great value for money, great location and EXCELLENT food! »

A little difficult to locate but warm AND welcoming with a menu WAY ABOVE expectation at the price! The Room was comfortable and spotless with staff THROUGHOUT the hotel both accommodating and friendly. With the ease of access to both the M4 and M5, the hotel is ideally located to break a long journey heading south from North Wales!

AccorHotels certified review
Anonymous Couples - 17/09/2017
« Mrs »

Our room was not ready so walked into a very messy room . My daughter was given a key to home room which already had a occupant ! Awkward .

AccorHotels certified review
Mrs. C. Families - 16/09/2017
« Very pleasant stay with helpful staff. »

Same as sentence above.

AccorHotels certified review
Graham C. Couples - 13/09/2017
« Nice room, lovely grounds, good food, very dated bathrooms! »

Pleasant stay. Room good size. Housekeeping poor.

AccorHotels certified review
Andys Business - 13/09/2017
« AS »

Ok - good experience on reception as for first time in ages they actually ensured I was credited with my points for being a gold member

AccorHotels certified review
Tim Couples - 13/09/2017
« Lack of attention to detail »

On arrival allocated a room that was already occupied. No TV remote in reallocated room. No bath towels on second night.

AccorHotels certified review
Alice Couples - 13/09/2017
« Nice hotel. »

Booked a privileged room with early check in. Arrived at 12.30. Room was not ready. There were not any privileged rooms available at this time. Was issued a standard room, which was very dark in decorations and lighting very poor. £20 credit was added to my room. However I am unsure why you offer early check in if rooms are not going to Be available. Especially when I arrived 2 hours after the defined early check in time.

AccorHotels certified review
Scotshaggis Friends - 13/09/2017
« Surprisingly very pleased after some concerns prior to the trip »

Very receptive staff. Room excellent - although the bathroom looked a little dated. Breakfast first class. The efforts from the staff regarding the actual wedding was very good.

AccorHotels certified review
Alan B. Couples - 12/09/2017
« Comfortable but tired room but the real disappointment was the evening meal, barely edible. »

We received a cold reception during check in. There was a wedding reception taking place with photographs being taking on the front steps so we were directed to take the side entrance.....not a warm welcome. Room was comfortable but very tired. Bathroom had mould. Evening meal was the real disappointment. Chef had not shown up as had not the produce supplier so items on the menu were hit and miss. My wife choose the bouillabaisse which was one of the items affected. Instead she choose the super salad with bream and I choose the steak burger. Mine was barely edible and my wife's not much better. Breakfast fared better and was quite reasonable.

AccorHotels certified review
John C. Couples - 12/09/2017
« Excellent »

Wanted to get away from it all and the Grange certainly was both relaxing and the food was outstanding Will definitely stay there again. Made our whole weekend magical Thank You

AccorHotels certified review
Dave L. Families - 11/09/2017
« Good hotel could be better »

Generally OK. No mirror over desk for doing hair and make up. Room 503. Tissues and toilet roll ran out no spare. 5 tissues in box. Room a bit cool no heating. No clearing of breakfast plates we had to move them. Receptionist Holly great. Drinks pricey 2 vodkas £10. Wedding party good.

AccorHotels certified review
Anonymous Couples - 10/09/2017

Disappointed with reception staff on arrival. Kept waiting even though there were no other guests present. No eye contact or smiley welcome greeting. Not even a 'good afternoon can I help you ' !! Restaurant staff however were very pleasant and helpful. Food and service excellent. Our room was clean and comfortable but no remote for TV and the telephone line was dead,we did inform reception on departure.

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