Hotel - Mercure Bristol North the Grange Hotel
Mercure Hotel Mercure Hotel

Mercure Bristol North the Grange Hotel

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3.5/5 710 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Concierge

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and most rooms have views of landscaped grounds. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a superior feature room with its patio doors looking out over the garden.

  • 68 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Pay per view channel(s)
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 1,175 reviews

Our guest reviews for Mercure Bristol North the Grange Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 710 reviews
AccorHotels certified review
Steven W. Couples - 18/02/2018
« nice relaxed weekend »

nice hotel & food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Fred M. Couples - 18/02/2018
« We enjoyed our stay. »

We enjoyed our stay. The evening dinner was really good. Breakfast was top class. The bathroom was a bit smelly with mould spots around the bath. We booked the deal through the Daily Mail; it was terrific value.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fred We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Robin H. Couples - 18/02/2018
« Usual high standard of service and value for money. »

Efficient check-in, good sized room with execellent bed and pillows.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robin We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Anonymous Couples - 17/02/2018
« Dinner and breakfast stay. »

Came to hotel and must say looks lovely on the outside. Got to front desk and had to wait for about 5 mins for someone to and check us in. Then went to the room and walking along corridor outside our room looked more like a bar with lots of empty spirit bottles and glasses all along the edge of it. (Which after a few hours someone did clear up) Got to the room and was nice just shame about dusty cups and hairs still in the bath. Went down for dinner and had the chefs menu which was nice and service was great. Breakfast in the morning was nice good range of things to have.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danielle , We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. I have noted all of your comments and would certainly wish to address the cleanliness of the room, I am pleased you enjoyed the food in the restaurant. Thank you again for sharing your experience, and we hope you will plan to visit us again in the future. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Zoe Couples - 17/02/2018
« Naked male strippers in corridor.......!!! »

Stayed with husband for My birthday. Breakfast service was rubbish, and naked male strippers running around in the corridor. Cold showers every morning. TV was broken.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zoe Thank you for taking the time to complete the guest survey following your recent stay with us. I have sent you an email of apology earlier today and we do hope you will take up the offer to return. I have noted the ages of your children, would they accept sharing a sofa bed? We look forward to welcoming you back to the hotel again in the future. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Suzanne Couples - 17/02/2018
« Lovely setting, staff were fantastic and the restaurant deal was excellent.. »

Great no complaints at all but just to mention the rooms have very creaky floors indeed! Really can't fault anything else at all. It was a pleasure to stay. Thank you :) We have a small dog and always prefer a dog friendly hotel but decided to book a house and dog sitter to look after her. Had it been dog friendly we would have maybe stayed for longer. We can't always get a dog sitter so dog friendly preferred if possible as with some Mercure Hotels. Thanks again :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suzanne We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Chaz Couples - 17/02/2018
« Defo book again. »

Most relaxing calming environent. Good facilities. Very nice clean room. Staff was friendly and welcoming

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chaz We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Colin &. C. Couples - 16/02/2018
« Wonderful location, friendly, helpful, professional staff. »

We thoroughly enjoyed the experience. Breakfast was served in very attractive surroundings with the food available being varied and attractively displayed. Dinner was served in a very comfortable area and consisted of a varied menu with beautifully cooked food Our only negative observation would be that the room was delightful but the bathroom was "date" and in need of modernisation. The hotel is situated in a beautiful location. The staff were cheerful, friendly and helpful; they are a great asset to your Company.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have noted your comments regarding the bathroom at the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Anonymous Couples - 15/02/2018
« Susan W. »

We had a couple of hiccups but the staff did their utmost to put these right and very courteously too....we were very satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Kevin Couples - 15/02/2018
« Very relaxing »

Good room, good food & good staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Keith S. Couples - 14/02/2018
« Pleasant »

Pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Mary D. Couples - 14/02/2018
« Fantastic value relaxing break with treats added. »

We had a lovely time; the room was spacious and quiet, and well equipped. The staff were very helpful. Breakfast was delicious and the evening meal was very good and excellent value had it not been included in our price. The added extra of house wine and chocolates was particularly welcome. The only slightly annoying thing was that to get the flush on the loo in Room 202 to work you have to pump it, but I wouldn't say it spoiled our experience. We were very pleasantly surprised as there seem to be pretty mixed reviews on TripAdvisor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
John M. Couples - 14/02/2018

The hotel was ok, not fantastic just ok, breakfast was very good, evening meals were nice on both nights, service was slow and I don’t like. 10%service charge, I prefer to tip. I paid for everything as I went and the receptionist tried to charge me £17 for two glasses of wine that were supposed to be part of our meal deal. Overall the drinks were expensive, food was fairly well priced and the surroundings nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to accommodate you again in the future. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Anonymous Friends - 13/02/2018
« Miss »

Staff were lovely and the room was nice to.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amanda We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Fran Friends - 12/02/2018
« Great hotel »

Great venue,amazing staff,nothing too much trouble. Well done!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fran We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Peter S. Couples - 12/02/2018
« NOT HAPPY »

Cold water tap was broken for bath so could not have bath needed to move from previous room due to the room next to us being very loud lovely room That was a prestige room got moved in to a normal room which lacked IE tv remote various other to things they had nothing else to offer us I feel I ruined the whole experience for us we were considering stay there again on the way back from our holiday but after that experience think we may never go back we travel quiet a lot and that could have being great for us to use regular basis it was more like faulty towers

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Southern, Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have noted your comments and will certainly wish to address them. Should you plan to visit the area in the future, may I ask you contact me direct so I can oversee the arrangements.. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Steve N. Couples - 12/02/2018
« Relaxing »

Very tranquille stay good service all round

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Loraine H. Couples - 12/02/2018
« LORRAINE H. »

Lovely room, disappointed to have dinner in a drab souless room and not the dining room, lovely conservatory bar but television was blasting so did not bother to go in and ordered an expresso martini from the cocktail menu but told could have as did not have the ingredients to make

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lorraine Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I apologise for the lack of availability of our normal restaurant and the failure to accommodate your request for an Espresso Martini. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to accommodate you again in the future. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Juliet Couples - 12/02/2018
« pleasant but a few disapointments »

hotel in parts looked worn , sink in bathroom had a crack which had been "fixed" with a big blob of of silicon bulb missing in light fitting, bed really comfy slept well. Enjoyed the food disappointed with the room we ate in , restaurant had wedding on we were in what felt like a canteen, great breakfast . Had to look for staff to main the bar . hardly any tea milk and sugar in room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juliet Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to accommodate you again in the future. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Anonymous Couples - 11/02/2018
« Evening reception staff »

On the whole the staff were friendly and helpful but I have to say the man on reception on the Saturday eve was rude and unhelpful, we came down for eve meal not sure where to go so obviously asked the available member of staff who was sat at desk doing nothing , we said we have a table booked and his answer was well this is reception no attempt to point us the few feet from the desk in the right direction, luckily a member of your restaurant staff came to our assistance. Also our shower in our room was cold and fair enough we were moved to another room with another cold shower so not the best experience really!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natalie Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have noted your comments regarding the team member at reception and the problem with the hot water in the shower. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity accommodate again in the near future. Yours sincerely, Michael Wood General Manager

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