Hotel - Mercure Bristol North the Grange Hotel
Mercure Hotel Mercure Hotel

Mercure Bristol North the Grange Hotel

3.5/5 788 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Concierge

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and most rooms have views of landscaped grounds. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a superior feature room with its patio doors looking out over the garden.

  • 68 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating 1,567 reviews

Our guest reviews for Mercure Bristol North the Grange Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 788 reviews
Andy Couples - 18/09/2018 AccorHotels certified review
« In need of an upgrade! »

Thanks for your email. Unfortunately me and my partner were not pleased with the hotel. Originally we were posted in a room away from the main building. After finding out the heating didn’t work along with the WiFi and the fact the rooms floor and ceiling were peeling away we picked up the phone and moved rooms. I’ll be honest in saying the rooms in general were old fashioned and poorly finished. As you can imagine I was shocked to learn they had been refurbished a short while ago. The lack of staff present on the day along with the majority of them being new equaled a slow and poor experience, waiting 40 minutes to be served at the bar is never ideal. The food throughout the stay was also poor which is a shame as this is the only aspect letting the breakfast scenario down. All in all we’re both left feeling hard done by and wished we stayed at home.

Scw Couples - 18/09/2018 AccorHotels certified review
« Dingy, dirty never to be repeated! »

It was awful, thin, old towels, stained carpet, dark, scruffy room, dubious bed linen, bathroom so overdue renovation and clean. Torn curtains in dining room, slow service, sometimes none. Will never return

Natalie L. Couples - 18/09/2018 AccorHotels certified review
« Staff are lovely, room is nice and clean »

All the staff are very friendly, you just do not have enough of them, the bar was unattended much of the time, as the staff were in serving the guests attending a wedding you had. We had a complimentary meal for our first anniversary, from ordering our starters to having our dessert served was a total of 2 hours, which is totally unacceptable, the poor girl serving was on her own, serving a good few other guests, who also waiting as long as we did. We love The Grange, we had our own wedding with you last year, the hotel and the grounds are gorgeous, the staff are lovely and nothing is to much trouble. I would make a suggestion that when you do have a wedding on, that you don't forget that there are also paying guests staying at the hotel, who don't want to have to wait 20 minutes for someone to arrive at the bar to serve a drink or snack, or have to go to reception to ask if someone can attend the bar. More staff should also be available in the restaurant for paying guests, I think 2 hours waiting for three courses is far to long, our meal was lovely though.

Anonymous Friends - 17/09/2018 AccorHotels certified review
« Mrs »

The staff were need to up their game in customer friendly , part of our deal was a bottle of wine they said they would bring it to our room . A hour later we were still waiting so rang down no reply 30 mins later we went down no one on the desk phone ringing off the wall , receptionist appeared no apology just when and got the wine I know it was a Sunday evening but their was a coach party in for dinner just two staff doing everything . The alarm of the neighbouring house went off at 4am we thought it was a car alarm came to reception to be told it was the house at the back goes off quite a lot 4.45am before it was stopped. Breakfast was very good the waitress was friendly and cheerful , evening meal was fine two staff but did their best just need to smile.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs R., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to accommodate you again in the future. Yours sincerely, Michael Wood General Manager

Louise Couples - 17/09/2018 AccorHotels certified review
« Pleasant stay »

Room was clean and comfortable. Grounds are pretty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louise We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

D C. Couples - 17/09/2018 AccorHotels certified review
« Relaxing, »

Rooms are very comfortable, the staff are amazing, always happy and very efficient, a credit to this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dennis We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

Gordon M. Couples - 16/09/2018 AccorHotels certified review
« Convenient and suited our requirements »

The staff were helpful as before and our privilege room was as expected except the bathroom is in dire need of refurbishment , we had to contact a member of staff to turn off the shower. , toilet roll holder was broken and bath panel was poorly fitted.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gordon We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. I have noted the comments regarding the bathroom, I will address this with our maintenance team. Thank you again for sharing your experience, and we hope you will continue to visit the hotel Yours sincerely, Michael Wood General Manager

Jenny L. Business - 15/09/2018 AccorHotels certified review
« Overnight stay and business event »

The staff could not have been more helpful and accommodating and when I was setting up the room for the training and found it wasn't ideal, we were moved to a better one and everyone appeared to help out which was great. The food was good (and wonderful home made biscuits in the coffee break!). The only reason for not giving this a slightly higher rating was the room - which was ok but quite basic given the price I'd paid (London prices).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have noted your comments regarding rate you paid for your accommodation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

Sue Couples - 14/09/2018 AccorHotels certified review
« Make Do and Mend »

We must stress that the staff that are there lovely and do their very best to keep the standards high. However the hotel is clearly short staffed. There were only a couple of waiting staff on a very busy night with a full restaurant. There seemed to be a number of complaints from a foreign coach party and no one appeared to take charge. The hotel itself is very tired and needs a lot of work. Our evening meal was good but the self service breakfast was not very nice at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sue Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have noted your comments regarding the team at the hotel, the shortfall is being addressed. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to accommodate you again in the future. Yours sincerely, Michael Wood General Manager

Georgina Couples - 11/09/2018 AccorHotels certified review
« Disappointing »

First of all wee were told our room was ready however when we got there it hadn’t even been cleaned. We were really disappointed to find out we couldn’t use the bar because there was a wedding, surely you can make people aware of this before they book? We ended up having to get a taxi somewhere else just to have a drink. The room was extremely dusty, especially up the walls and onto the ceiling, several cobwebs. The tap was broken in the bathroom, it then suddenly started working and wouldn’t turn off. Also, when I got back to my car there were a load of laughing gas canisters and balloons scattered all around my car. I know you park your car at your own risk however surely there’s some sort of on site security to stop things like this? Overall really disappointed with our stay, wouldn’t recommend at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Georgina Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have noted your comments regarding the level of housekeeping your experienced, I will be addressing this with our housekeeping team. As a very busy wedding venue, I am sorry you were unable to get a drink and sit in comfort within our lounge or bar area. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to accommodate you again in the future Yours sincerely, Michael Wood General Manager

Pauline R. Couples - 11/09/2018 AccorHotels certified review
« Great venue , great staff , manager very welcoming , decor a little dated and dark in places »

very enjoyable , stayed for a wedding and had a great time , all staff very pleasant however only 1 staff on duty in the bar which became quite crowded at times

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pauline We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

Andrew W. Families - 10/09/2018 AccorHotels certified review
« Mr »

Staff were excellent. Bit under resourced, but this W that were there were great. Hotel is clearly very tired. It is In a beautiful setting, and could easily be a flagship for you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I appreciate the comments regarding our team at the hotel and will certainly pass them on to the team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to accommodate you again in the future. Yours sincerely, Michael Wood General Manager

Mrs O. Couples - 10/09/2018 AccorHotels certified review
« Mrs »

Room was very cold. Only 1 towel between 2 of us and mildew on shower curtain. Hallways were very loud with slamming doors and talking. No one on reception both when we called and visited. Also the window in the dining area at breakfast was covered in approx 25 nats/flies. Very off putting as they fly around your heads.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claire Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I have responded directly to you this morning. We do hope you will consider returning to the hotel again in the future. Yours sincerely, Michael Wood General Manager

Nichola Business - 10/09/2018 AccorHotels certified review
« Staff lovely but the room was not clean »

The staff throughout my stay were lovely but the hotel room I got was very dirty, only realising this late at night and Into the morning when I went to use the shower I noticed how unclean and full of hairs it was, i was only staying one night so didn't have the time or energy to request to move rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nichola, Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have noted your comments regarding the cleanliness of the bedrooms and will certainly be addressing this with our housekeeping team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to accommodate you again in the future. Yours sincerely, Michael Wood General Manager

C. Business - 09/09/2018 AccorHotels certified review
« Professor of Strategic Marketing »

The staff were lovely but the hotel is very tired! The carpets looked like they needed a good clean and the décor needs redoing and updating. The food at breakfast was disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Moira Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have noted your comments regarding the level of cleanliness and I will certainly be addressing. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to accommodate you again in the future. Yours sincerely, Michael Wood General Manager

Jon M. Business - 07/09/2018 AccorHotels certified review
« Nice hotel, staff distracted by Tour of Britain cycling team »

The hotel was pleasant as normal however the staff were entirely focused to the cycling team staying in the hotel. Key card only authorised for one day of a two day stay (which as I have limited mobility is a major inconvenience traipsing back to reception yo get card reprogrammed) , room serviced with shampoo only (no body wash), failure on checking in to treat Accor Gold member correctly (no welcome drink offered.) The staff need to pay attention to the regular business guests and not only the glamorous cycling team members.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jon , Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I have responded to you directly under separate cover. We appreciate your sharing your concerns, I do hope you will return to the hotel again in the future. Yours sincerely, Michael Wood General Manager

Jessica S. Friends - 04/09/2018 AccorHotels certified review
« Everything was as expected »

Room was a generous size. Lovely king size bed. Comfortable stay. Only downside is breakfast was poor in the morning. Running out of everything and taking a long time to replace, 20 minutes for baked beans! Not offered any tea or coffee, had to attract the waiters attention to ask for it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessica We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. I have noted your comments regarding breakfast service, please accept my sincere apologies. Thank you again for sharing your experience, and we hope you will visit us again in the future. Yours sincerely, Michael Wood General Manager

Hazel P. Families - 04/09/2018 AccorHotels certified review
« Not bad »

We were there for a wedding and fortunately had already got ready before we arrived. Our room wasn't ready and in fact didn't become available until after the wedding took place. Felt it was a little mean to have only one bath towel and hand towel between us. Don't like this taking money off your credit card when you don't intend to use it. Hope the money is back in bank account. Grounds lovely and wedding venue excellent. Noted there was no vegetarian option for wedding breakfast, b b q meat only.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms P., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry you room was not available before 15.00 which is the usual check in time. It is the policy of all hotels to request a credit or debit card upon arrival, if guests wish to charge to their rooms, this is an authorisation and not a charge, and is released upon departure. I have noted your comments regarding the lack of available vegetarian option at the BBQ, I will check this with the bride and groom. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to accommodate you again in the future. Yours sincerely, Michael Wood General Manager

Paul M. Couples - 03/09/2018 AccorHotels certified review
« Mr Paul Maoney »

Everything was fine except for breakfast 1.9.18. There was a bus group in and no extra staff. We had to clear our own table etc. It was not the staff on duties fault. They worked really hard

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. I have noted your comments regarding breakfast on the 1st September, may I apologise for the service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

Steve B. Couples - 03/09/2018 AccorHotels certified review
« Enjoyable Stay »

Nice room Enjoyable breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

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