Hotel - Mercure Bristol North the Grange Hotel
Mercure Hotel Mercure Hotel

Mercure Bristol North the Grange Hotel

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3.5/5 707 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 66.60 GBP Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Concierge

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and most rooms have views of landscaped grounds. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a superior feature room with its patio doors looking out over the garden.

  • 68 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Pay per view channel(s)
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 1,160 reviews

Our guest reviews for Mercure Bristol North the Grange Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 707 reviews
AccorHotels certified review
Anonymous Friends - 13/02/2018
« Miss »

Staff were lovely and the room was nice to.

AccorHotels certified review
Fran Friends - 12/02/2018
« Great hotel »

Great venue,amazing staff,nothing too much trouble. Well done!

AccorHotels certified review
Peter S. Couples - 12/02/2018
« NOT HAPPY »

Cold water tap was broken for bath so could not have bath needed to move from previous room due to the room next to us being very loud lovely room That was a prestige room got moved in to a normal room which lacked IE tv remote various other to things they had nothing else to offer us I feel I ruined the whole experience for us we were considering stay there again on the way back from our holiday but after that experience think we may never go back we travel quiet a lot and that could have being great for us to use regular basis it was more like faulty towers

AccorHotels certified review
Steve N. Couples - 12/02/2018
« Relaxing »

Very tranquille stay good service all round

AccorHotels certified review
Loraine H. Couples - 12/02/2018
« LORRAINE H. »

Lovely room, disappointed to have dinner in a drab souless room and not the dining room, lovely conservatory bar but television was blasting so did not bother to go in and ordered an expresso martini from the cocktail menu but told could have as did not have the ingredients to make

AccorHotels certified review
Juliet Couples - 12/02/2018
« pleasant but a few disapointments »

hotel in parts looked worn , sink in bathroom had a crack which had been "fixed" with a big blob of of silicon bulb missing in light fitting, bed really comfy slept well. Enjoyed the food disappointed with the room we ate in , restaurant had wedding on we were in what felt like a canteen, great breakfast . Had to look for staff to main the bar . hardly any tea milk and sugar in room

AccorHotels certified review
Anonymous Couples - 11/02/2018
« Evening reception staff »

On the whole the staff were friendly and helpful but I have to say the man on reception on the Saturday eve was rude and unhelpful, we came down for eve meal not sure where to go so obviously asked the available member of staff who was sat at desk doing nothing , we said we have a table booked and his answer was well this is reception no attempt to point us the few feet from the desk in the right direction, luckily a member of your restaurant staff came to our assistance. Also our shower in our room was cold and fair enough we were moved to another room with another cold shower so not the best experience really!

AccorHotels certified review
Mick H. Business - 09/02/2018
« Heating needs looking at »

I've stayed at this hotel probably in the region of 10 times in the past 18 months and have always found it very comfortable. So much so that I've recommended it to colleagues. However this time the place was cold, both in the lounge / bar and in the room itself. I've usually been impressed with the rooms in the newer block, but the rooms above reception are getting tired and as I say, mine and those of my colleagues were cold. Perhaps check the efficiency of the radiator as it was inadequate on this occasion.

AccorHotels certified review
David F. Friends - 06/02/2018

Efficient and welcoming

AccorHotels certified review
Anonymous Couples - 04/02/2018
« Comfortable good value for money dinner bed and breakfast break . »

Nice quiet room . Breakfast and dinner in restaurant were very good . This is our third stay at your hotel and we hope not our last.

AccorHotels certified review
William F. Business - 04/02/2018
« Very Pleased »

Welcoming staff, great housekeeping and an excellent breakfast

AccorHotels certified review
Linda R. Couples - 04/02/2018
« very comfortable and stress free »

Very relaxing, clean and comfortable.

AccorHotels certified review
Lh Couples - 03/02/2018
« Lovely hotel »

Very good. Very nice big comfortable bed, tidy clean room. Beautiful hotel and grounds. Lots of free parking. Shame pool has been closed. Excellent food. Very relaxing environment

AccorHotels certified review
Anonymous Couples - 31/01/2018
« Lovely position, quiet,. Pleasant staff »

Leisure

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
B M. Couples - 31/01/2018
« Okay »

Rubbish shower not always hot water in wash hand basin room 402 drinks were over expensive food was very good particular liked the idea of the hot breakfast food with the heaters under to keep warm, friendly staff, no hotel information in rooms so we got the breakfast times wrong on the Monday morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. Please accept my apologies for the quality of the shower in room 402, I will certainly look into this. We do hope you will return to the hotel again in the future. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Steve O. Business - 26/01/2018
« Hotel still nice, food quality has drooped considerably recently »

Check in was good. I had two separate 1 night bookings which the receptionist was able to easily combine to save me moving rooms. The receptionist was reluctant to provide the welcome drinks voucher for Accor Silver membership, saying it wasn't Mercure policy, despite the fact that every other Mercure I use does provide one. The food was much worse that usual, there were no baked beans at breakfast on either day (on day one the waiter said that you had been let down by a supplier but would be going to the cash and carry that day, but this never materialised. I ate in the restaurant on day 2 and chose fish and chips, a dish I regularly have at this hotel as its usually good. The new chef was simply using what seemed to be frozen chips, rather than the chunky double cooked chips described on the menu, and everything tasted as if it was from a packet. For dessert I ordered a scoop of ice-cream which is described as being in a cone, but was brought on a dish. When I queried this I was told that you specifically had to request the cone, but in fairness this was quickly addressed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen Thank you for taking the time to tell us about your recent experience at the Mercure Bristol North the Grange Hotel. I am very sorry to hear that on this occasion it did not compare favourably with previous visits. I will be addressing these point with the relevant team members at the hotel. I do hope you will continue to use the hotel and look forward to welcoming you back again in the future. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Kris Couples - 25/01/2018

Excellent service ,first class food and very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kris We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Gary B. Business - 23/01/2018
« Punctures! »

Stayed last week & the week before - both times I picked up punctures from roofing nails in the car park due to builders vans - this caused me considerable aggravation as they were rental cars without spare tyres, so had to be recovered on both occasions. They also charge an excess so staying at this hotel has been extremely costly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry to hear that on both occasions you have experienced a puncture in your hire car. We will certainly look at the driveway, as we have not had any building work at the hotel for over two years. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to accommodate you again in the near future. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Norma P. Couples - 23/01/2018

Good food and service. Disappointed with the venue for the evening meal in one of the small upstairs conference room as there were two parties in the hotel so dining room in use.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Norma We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I am sorry we were unable to accommodate you in the restaurant due to a party taking place. Thank you again for sharing your experience, and we do hope you will return to the hotel again in the future. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Heather A. Couples - 18/01/2018
« Heather »

We were allocated room 301. This room at first glance appeared adequate. We unpacked and went to the lounge area for refreshment. On returning an hour or so later we were immediately aware of a very loud humming type noise. Initially we thought it was coming from the adjoining door in our room and assumed it was a bath running in room 302. However we soon realised it was coming from the wall behind the headboard of the bed. On investigation the noise appeared to be from a mechanical unit based in the stairwell next to our room. We reported this to Stefan on reception who came to the room. He gave the impression that he didn't think it was a big problem, that no-one had mentioned the noise before, and suggested it was possibly from a central heating unit. He suggested we turn off the radiator! With hindsight we should have insisted on a change of room. After a pleasant dinner in the restaurant we retired to bed. The noise continued to come from the wall behind our headboard and made sleep virtually impossible. On checkout the following morning we again complained about the noise from our room. This completely ruined our night in your hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heather Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We should have offered you alternative accommodation, I am disappointed this was not extended to you by our reception team. I will be reviewing the noise with our Maintenance Manager, to establish what the cause of it is. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to accommodate you again in the future. Yours sincerely, Michael Wood General Manager

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