Hotel - Mercure Bristol North the Grange Hotel
Mercure Hotel Mercure Hotel

Mercure Bristol North the Grange Hotel

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3.5/5 716 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Concierge

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and most rooms have views of landscaped grounds. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a superior feature room with its patio doors looking out over the garden.

  • 68 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Pay per view channel(s)
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 1,255 reviews

Our guest reviews for Mercure Bristol North the Grange Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 716 reviews
AccorHotels certified review
Ronald D. Families - 15/04/2018
« First class food,accommodation and service »

Having last visited the hotel for my daughters wedding reception 27 years ago it was pleasing to find standard of service etc had been maintained.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronald We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Jj Friends - 15/04/2018
« Was ok but nothing special »

Bar area too small and too quiet, not enough choice of drinks. Downstairs Toilets like public loos and smelt terrible. Toilet in room broken. Keys didn’t always work. When my daughter checked into her room it had not been cleaned, bedding and towels not changed, dirty cups, etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jill, Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Anonymous Families - 14/04/2018
« Mr »

A pleasant experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely Michael Wood General Manager

AccorHotels certified review
Barry J. Couples - 14/04/2018
« Hotel let down by housekeeping »

The problems related to poor state of bed linen and general upkeep of room. This was reported during my stay and the manager Mr Wood dealt promptly with it. I feel that standards have dropped in the hotel in the last 12 months. I used to be a fairly frequent guest here and it is sad to see the lack of staff and quality checks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barry Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I look forward to welcoming you back again in the future. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Kate Families - 14/04/2018
« Miss »

I went here for a wedding. Everything was really well organised and the staff were really helpful. The cost of drinks at the bar was far too expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katie We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Anonymous Couples - 12/04/2018

FOOD TERRIBLE ROOM FOR TWO ONLY ONE BATH TOWEL ONLY ONE BATH ROBE WATER IN SINK AND BATH DID NOT CLEAR SHOWER WOULD NOT WORK

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry to hear you did not enjoy the food you experienced whilst dining in our restaurant. I have noted the comments regarding the presentation of the bedrooms and bathroom. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to accommodate you again in the future. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
A F. Couples - 10/04/2018
« Disappointed »

Room cold on arrival I adjusted radiator to our satisfaction Wine prices extortionate Buffet breakfast bacon not hot On arrival not offered to supply newspapers for next day Service charge on drinks not made clear Mark dealt with my complaints in a professional manner

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr F., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Mark did advice me of your points and I am pleased he dealt with this professionally. We regularly review our beverage prices in the bar to ensure they remain competitive with other hotels in the area. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to accommodate you again in the near future. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Peter S. Couples - 10/04/2018
« A nice place to stay and the surrounding area easily excusable. »

A nice hotel but the shortage of staff was evident. The lack of a lift proved a little inconvenient especially as I have problems climbing stairs. Suzanne in the restaurant is a great asset and made us feel very welcome and nothing was to much trouble. We would defiantly consider staying again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. I have noted your comments, I am sorry you felt there was a shortage of staff during your visit, we regularly review the team to ensure all areas are correctly covered to ensure service is not detrimentally affected. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Anonymous Couples - 09/04/2018
« great weekend »

staying at the hotel was a great relaxing night room was nice and the staff so friendly and great food in the restaurant and the breakfast was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Peter H. Couples - 09/04/2018
« Another lovely stay! »

Have now stayed at this hotel several times and this was another lovely experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. Thank you again for sharing your experience, and we hope you will continue to visit the hotel, we look forward to welcoming you back again. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Shaun P. Solo - 09/04/2018
« Your Booking Hub are completely useless »

I was at the hotel for a wedding, with my disabled father (in a wheelchair). Nothing was too much trouble, and yet everything was done in a subtle way, that made dad feel valued. Room was lovely, wish I had made more use of it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shaun We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Penny L. Families - 08/04/2018
« Penny l. »

Very happy gr8 room staff beautiful locsti9n good value lovely breakfast Friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Penny , We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Ellie Couples - 08/04/2018
« Not a 4* stay »

Decided to stay at The Grange due to attending a wedding there. Had a few issues with the room, predominantly the bathroom and shower. For the 4* rating and price, I was expecting a lot better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eloise, Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have noted your comments about the bathroom and will certainly wish to address these. As a tangible apology, I will arrange to refund you £15.00 off the rate of £75.00 you paid. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Lilyb Couples - 07/04/2018

Booking in and receptionist was OK although a coach arrived while we were in the middle of booking in. We were in Room 215 - it was freezing in the room as the heating was off and the window was open despite it being a VERY cold day. There were no pillow cases on the bed and the telephone to reception wasn't answered probably because when I went personally to ask for the pillow cases the Receptionist was still trying to sort out the coach party. He did immediately ask a colleague to sort me out which she did quickly and efficency. It took hours for the room to get warm but we didn't complain because everywhere was chaotic with the coach party! Being disabled and using crutches I was not very impressed at having to go upstairs to eat our evening meal as the dining room was full of the coach parties. We weren't told at booking in we would have to eat upstairs or offered an alternative until I was on the stairs coming down after the meal! I felt sorry for the waitress who had to keep running up and down stairs and the service was very slow (but not anything to do with the efficency of the waitress who was very apologetic). Breakfast saved our holiday - Val the waitress was so funny and the star of the show. She got everyone sorted, served and organised with a smile and her wit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs B., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Kim C. Couples - 06/04/2018
« Exceeded all expectations and the staff were courteous, helpful and efficient. »

We enjoyed our stay at your hotel, it was welcoming and friendly. We stay in the classic double room, which was clean and comfortable and met all our basic requirements. The staff went over and above to ensure our stay was a memorable experience (in a good way). The breakfast was the best breakfast we have eaten at any hotel we have stayed at in England. Sadly we didn't try the dinner menu but I'm sure it would have been to an exceptional quality. We will definitely be returning to your beautiful hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Kate Couples - 04/04/2018
« Wouldn't recommend it »

Upon arrival there was nobody at Reception which was located under the stairs in a passageway. There was a note saying that if you needed someone to call a number. We called, nobody answered. We tried to raise the attention of two people clearing the Dining Room (getting it ready for an evening Reception following a wedding) but they just looked and looked away. This happened twice. Eventually I spoke to them asking if anybody was working at Reception. The male employee then engaged and came to Reception to try and find someone. This was the start of our experience - not the best and only Basil Fawlty seemed to be missing. The staff were surly, unhelpful, uninterested and certainly not customer focussed. The rooms were tired and in desperate need of a refurbishment (as were the common areas). The floorboards were squeaky, the bathrooms needed replacing (the overflow pipe had water constantly running out of it - explain that to me as the purpose of the overflow is for water to flow out of it and downwards!). There were little or no toiletries and there were two 'normal' teabags for two people each day. I certainly would not give this four stars - more likely three or even two. I went to Reception on the second evening to find no staff there but upon searching them out, I found one sitting in the bar on the chairs and another member behind the bar cutting lemons. Despite the fact there were obviously no other guests in the hotel this is not the impression you should be creating surely. Reception should be moved to where the bar is to make it more welcoming and obvious that there is a Reception.

AccorHotels certified review
Stephane C. Business - 04/04/2018
« Nice place... but not a standard Accor service, disapointing »

Great experience at the hotel itself. During check-out I asked to the reception to send invoice by e-mail as it is done in EVERY Accord hotel nowadays... After 10 days I still wait for it and I have to send it to my accounting colleagues... A SHAME... Why those guys are not capable to send a stupid e-mail with usefull information while they send stupid marketing survey... I was expecting a Accor experience with an additional Brittish charming touch... I got this lovely touch but not the Accor experience...

AccorHotels certified review
Ian M. Couples - 03/04/2018
« Staff are son friendly »

The hotel is set in stunning grounds. Parts of the hotel need some love, particularly the bathrooms. The staff more than make up for the shortfalls; nothing is too much trouble and they all make the time to engage with each individual guest

AccorHotels certified review
Mrs M. Families - 03/04/2018
« Needs improvement »

We were at the hotel for a wedding , the wedding was perfect I cannot fault that, but the hotel had problems with the boiler and there was no hot water for several hours so having to shower and wash my hair in cold water was not much fun, then some guests that arrived in the afternoon did not get their rooms until early evening because the rooms were not ready , staff were very nice but the 2 issues did have an affect on my view of the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deborah , Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that we did experience major issues regarding the hot water at the weekend, which took longer to rectify than we would have anticipated. Please accept my sincere apologies also for the delay in some guests not getting into their rooms at the usual check in time of 15.00. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to accommodate you again in the future. Yours sincerely, Michael Wood General Manager

AccorHotels certified review
Anonymous Business - 03/04/2018
« No hot water »

There was no hot water in the morning

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julian Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; due to the failure of our boiler, resulting in limited hot water.please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to accommodate you again in the future. Should you plan to return, may I ask you contact me direct, so I can oversee the arrangements. Yours sincerely, Michael Wood General Manager

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