Hotel - Mercure Bristol North the Grange Hotel
Mercure Hotel Mercure Hotel

Mercure Bristol North the Grange Hotel

3.5/5 755 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Concierge

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and most rooms have views of landscaped grounds. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a superior feature room with its patio doors looking out over the garden.

  • 68 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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3.9/5 AccorHotels Rating 1,420 reviews

Our guest reviews for Mercure Bristol North the Grange Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 755 reviews
Clive Couples - 10/07/2018 AccorHotels certified review
« Very comfortable with good service. »

Really enjoyed our return break. The room was very comfortable and the food to a good standard abd the service was prompt and helpful. Good location to explore the Cotswolds and also Bristiol . One gripe , the card key system is most unreliable and required frequent resetting

Elsaza Couples - 10/07/2018 AccorHotels certified review
« beautiful setting, room nice but a little shabby »

Staff lovely, setting superb. Room a little shabby. No newspaper, one robe and one pair of slippers (on 2nd day!)

Sian H. Couples - 10/07/2018 AccorHotels certified review
« Mrs »

We had a lovely one night stay with the afternoon tea and evening meal. The room was lovely and the beds were comfortable.. We spent some time in the bar area which was relaxing on a hot day..

Tom Couples - 10/07/2018 AccorHotels certified review
« Nice room. No aircon or fridge despite being a best spec room. Had to get tea bags from reception in morning. »

Pleasant but not exceptional

John Business - 10/07/2018 AccorHotels certified review
« Very poorly maintained hotel, especially for such a high price »

The room was incredibly hot. A fan was provided but you had to virtually be in contact with it to feel a breeze. The room was poorly maintained and the bathroom a disgrace. Dirty shower curtain and the rail to hold it up was rusted all along. Not a pleasant experience and the hotel was expensive which made it worse. Just completely uncomfortable and grubby.

Deborah C. Families - 09/07/2018 AccorHotels certified review
« Dirty Bathroom rooms, late check in »

Awful rooms, dirty, old and damaged. Needs to be properly cleaned and possibly a few things in the bathroom replacing.

Anonymous Business - 09/07/2018 AccorHotels certified review
« Faded glory »

Lovely location spoiled tired room and lack of attention to detail. Room was too hot. Bathroom tiling required re-grout or significant deep clean. Room service left a dirty tray outside my room for two nights. No where to plug my phone in next to the bed.

Kevin Friends - 09/07/2018 AccorHotels certified review
« Mr Kevin D. »

The room was clean and was as i expected, the staff were very polite,however on booking in we were not informed of breakfast times or location for breakfast. There was also no hotel information book in the room. We had booked an evening meal, due to a wedding in the hotel the wait for food etc was far longer than i would have expected.

Sabiha L. Couples - 09/07/2018 AccorHotels certified review
« dr »

the room was comfortable and cleaned. The bathroom however could havebeen a bit better specifically the shower.

Anonymous Business - 09/07/2018 AccorHotels certified review
« Service friendly but poor »

It was ok but service in the bar for drinks food very slow and amateur, the guy was clearly new and didn't know what he was doing so long delays as he kept having to find somebody to help him. Didn't even know what a shandy was.

Kate Couples - 08/07/2018 AccorHotels certified review
« MISS KATE L. »

We had a lovely stay at The Grange. The staff are all so friendly an helpful. Amy am julia stand out , their lovely . A few simple changes could make a great hotel an amazing hotel. . Our room wasn't as clean as it could have been an the floors through out need a really good vacume. The cream tea was wonderful but it was spoilt with whipped cream . A cream tea needs clotted cream. We would book again though!

Ray P. Business - 08/07/2018 AccorHotels certified review
« First stay at Mercure Grange Bristol »

A really nice location with easy access to transport links, this hotel provides a pleasant environment for a stay. Good lounge and garden areas, and a nice conservatory style bar are key features. It could do with better leisure facilities to go with the pleasant grounds. Breakfast was good.

Gemma C. Couples - 07/07/2018 AccorHotels certified review
« Lovely stay »

Myself and my husband had a lovely stay but we only had 1 towel in our room which i reqiested anothr one at reeception which was not given to us. Also there was a pizza box and chip boxs food inside outside our room for the whole of Sunday and a glass was left in the corridor too. This was not nice to see when we walked to and from our room during our stay. The staff were very friendly and our food was lovely. Thank u Grange....we got married here 6 yrs ago and still love coming back

Dr A. S. Couples - 07/07/2018 AccorHotels certified review
« A 2 star experience in a Hotel advertised as 4 star »

On arrival the hotel computer was not working properly, it took ages to get our key card "cut". We we allocated a very small room in the converted mews at the rear of the main hotel, the front wooden door was rotten and falling apart. No TV remote control, no coffee sachets (only decaff). In the morning we had to wait 10 minutes for a member of staff to appear from the kitchen to allocate us a table for breakfast, (another guest had to keep knocking on the kitchen door door to get attention). Breakfast supplies were short or had to be asked for, eg: milk.

Ivor B. Couples - 07/07/2018 AccorHotels certified review
« This has to be one of the most disorganised hotel my wife and I have ever stayed in. »

The post code does not actually take you to the hotel! It takes you to another Old Gloucester Road nearby. We were unable to contact the hotel directly to ask for better directions because the 0800 number takes you to Mercure central booking and they did not have a direct line number. When we did arrive and get to our room we only had one bath towel and one of the hand towels was dirty. The promised bottle of wine was not in the room and when this was questioned the reply was "Oh collect one from the bar" Not a good star To!

Robert J. Business - 07/07/2018 AccorHotels certified review
« Facilities great, room ok »

The restaurant, bar, and staff were all fantastic. The room was in an annex with floorboards that could have woken the dead. I felt sorry for the person in the room below me. The hotel was extremely understaffed but those in duty did a sterling job and it wasn’t an issue from my point of view at all. Some customers did have a wait to check in though as rooms were’nt ready.

Andrew M. Couples - 07/07/2018 AccorHotels certified review
« Little cracker (nearly) »

Stayed on a 3 night stay with secret escapes,overall very happy with a few niggles,the grounds are amazing,check in was a breeze and we stayed in room 403,only one set of towels on arrival and this was sorted easily lovely spacious room with a huge comfy bed,abnormal warm weather meant the room was a furnace day and night,two fans were supplied in the room,but these did nothing to help cope with sleeping, We had dinner every night having the £22 dinner allowance and the food was excellent on every occasion,the only downside was at breakfast,we went for breakfast at 8.30 each morning and anything that had run out on the breakfast was not replenished,also as we ate staff were busy moving the chairs and tables out and around ready for the later service,making it feel like we were in the way and got the feeling we had to rush our breakfast to get out of their way. Otherwise the staff overall are great and very professional and a real credit to the hotel, There was a prom the one evening during dinner which was coordinated seamlessly with our dinner and was great seeing the youngsters having a good time. The only other problem we had that on returning from a day out on our second day at 4.30 our room had not been made up they were in the room next door,we had to get towels and coffe and toilet roll off them as we wanted a rest after a long day out so we skipped a full turn down,maybe signs for the rooms to make the rooms over would help,so the staff know who has gone out early. The bins were always overflowing in the male toilets,never seemed to be emptied,no visible notice on wall to show when the toilets were cleaned,in the courtyard area there is lots of rubbish around that a good tidy up wouldn’t put right. The hotel gives you the feeling that it has had a 60 minute makeover,rushed and not the best of quality,this gives the hotel a very cheap and cheerful feeling,not a 4 star feeling,for example, there is a cupboard in the ding room where the staff keep the cutlery, the hinges have been masked up for painting and the masking tape has been left on,also there are several pictures around the hotel that have been rehung upside down. So a few negatives but overall we really enjoyed our stay in this lovely hotel and wouldn’t hesitate in returning,we have stayed in a lot of mecure hotels in the U.K. and for the brand this nearly as good as what we consider the best in mecure.

Andrew D. Couples - 07/07/2018 AccorHotels certified review
« suit shopping »

hotel is in a lovely setting and we are attending a wedding in September.the hotel staff were friendly and attentive but the general cleanliness is disappointing. Breakfast is supposedly served until 930 but on both morning there was a lack of choice and on the second morning had to ask reception to find a member of waiting staff after more than 5 mins without any service,this was very disappointing. the noise levels were minimal.the room was nice and quiet but we had to keep electric fan on all night ,not sure why no air con for a hotel of this quality

Phil R. Couples - 06/07/2018 AccorHotels certified review
« Excellent »

A lovely mini break. The staff were extremely friendly and welcoming. The hotel charming. I have stayed at more lavish hotels, but when taking into account the price paid via the secret escapes deal then what was on offer was outstanding.

Neil Business - 06/07/2018 AccorHotels certified review
« No Towels »

Nice location and friendly staff. Service at the bar was rather slow but with only one serving to be expected.

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