Hotel - Mercure Bristol North the Grange Hotel
Mercure Hotel Mercure Hotel

Mercure Bristol North the Grange Hotel

3.5/5 843 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Concierge

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and most rooms have views of landscaped grounds. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a superior feature room with its patio doors looking out over the garden.

  • 68 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating 1,760 reviews

Our guest reviews for Mercure Bristol North the Grange Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 843 reviews
Happydaze Couples - 12/03/2019 AccorHotels certified review
« Comfortable room, nice location »

Nice hotel with an excellent breakfast. The hotel while being clean is tired and could do with sound proofing. The guests from a wedding were very noisy inside and outside, we were woken several times from rowdy behaviour. That should be addressed, shame as lovely location.

W. Families - 11/03/2019 AccorHotels certified review
« Mr »

Really comfortable room and a lovely setting

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

Mr P. R. Business - 10/03/2019 AccorHotels certified review
« Disappointing Experience »

The establishment itself was fine, clean, tidy etc, however when you pay £89 per night for a room only you would expect a little more than a bed and bathroom. The previous evening I stayed at another hotel that cost £62.50 on a bed & breakfast basis which was approx 1 hr down the road and there were 2 bottles of mineral water in the room, biscuits and a choice of at least 5 different types of breakfast all cooked to order and included in the price of the overall room rate. Your hotel was £89.00 room only an extra £11 for a buffet breakfast which frankly was poor in quality and I wish I had not bothered with. My room was basic there was no mineral water, no biscuits and the shower was not very good at all. At dinner I was presented with a bill that included a service charge?? That is the first time I have ever seen that in a hotel, your establishment has no leisure facilities such as a pool, jacuzzi or sauna. Then to top it off when I came down for my buffet breakfast I was greeted by one of your personnel as 'Hello Mate' That was it for me I travel extensively throughout the UK and in Europe on a regular basis and will do my best to steer clear of Mercure group hotels and next time I am in the Bristol will NOT be staying at the Grange Hotel even if it is close to where I need to be.

Regular T. Couples - 10/03/2019 AccorHotels certified review
« Everything we needed...... »

Wife and I stayed for 1 night in March 19. Plenty of parking at the hotel, excellent reception staff who were very welcoming, room was clean with a King size bed, evening meal and breakfast both good with attentive waitresses. All in all a very good well presented hotel. No corporate events or weddings while we were there so plenty of space to relax. One minor irritation (although it applies to most hotels) is the cost of drinks in the bar, they really don't need to be that expensive!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

N. R. Business - 09/03/2019 AccorHotels certified review
« Drilling at 9am »

Booked on hotels.com15… Room 110 I booked due to the fact I was working nearby late and check out was 12pm Got back to my room at 3am asleep at 5am, woke up at 9am with loud shouting, drilling and cleaning Not acceptable Why not get maintenance works started after check out?? on my way out, both staff members on phone at front desk so no way to complain See pictures of workmen's tables Worst hotel stay in years. Sort this out or jeopardize your reputation Regards Mr R.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R.-Jones, Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. Please accept my sincere apologies for the disturbance you experienced whilst staying with us on Wednesday 6th March. We had agreed with our contractors they could commence work at 09.00 during the week, as most of the guests had either departed or left for work, I am sorry this was not communicated to you on checking into the hotel. An alternative floor in the hotel could have been offered for your accommodation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to accommodate you again in the future. Yours sincerely, Michael Wood General Manager

Dave B. Business - 08/03/2019 AccorHotels certified review
« Mixed »

I had amended my booking from 2 to 1 night and reception were dismissive and unwilling to look at evidence. Room was cold 509 radiator needs bleeding. 2 tea bags and 4 milks only although night porter got me some milk. Restaurant staff were great. Checked out next day by phone after I had left and they were great.

Nigel Families - 07/03/2019 AccorHotels certified review
« A welcoming and quiet hotel »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nigel, We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

Mike S. Couples - 07/03/2019 AccorHotels certified review
« Mr »

Arrived early evening. Polite staff, room comfortable eat in the restaurant food service very good same for breakfast. Would stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

John L. Families - 05/03/2019 AccorHotels certified review
« Terrible experience. »

At check in, the rooms weren’t ready. They blamed Booking.com for the mistakes until I told them we had booked direct with the hotel! Rooms were disgusting, thick black hairs on underside of quilt, tiles falling off in bathroom. The rooms had not seen a Hoover for a good while. When I called reception (Friday night) I was told there is no manager available, you will have to email him on Monday! Disgraceful service. Eventually the Bar Manager got involved and sorted everything. She was great but I would never set foot in that hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry your rooms were not available when you arrived at 13.40 on Saturday 2nd March, however, when our Reception Supervisor left the desk to check on the status of the room, it was confirmed they were available ahead of the usual check in time of 14.00, The reservation was entered as one adult in each room and not as per your requirement, I will certainly address this mistake. I am disappointed the room was not to our usual high standard of cleanliness and I will certainly look into this with our Housekeeping Manager. I am pleased our Food and Beverage Manager dealt with your concerns with a great deal of professionalism. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to accommodate you again in the future. Yours sincerely, Michael Wood General Manager

T. H. Couples - 05/03/2019 AccorHotels certified review
« Ok »

There was no coffee/tea provided (although a kettle in room) No fridge No heating

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tristan We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. Thank you again for sharing your experience, we do hope you will consider returning to the hotel again in the future. Yours sincerely, Michael Wood General Manager

Anonymous Couples - 05/03/2019 AccorHotels certified review
« We had a lovely two days stay excellent room, food and staff. »

We had an excellent stay, lovely hotel in a countryside setting close to Bristol. Breakfast and dinner were efficient and of a high standard. The staff were extremely helpful and professional. We have stayed several times before and will be back again for a return visit in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

Janine Couples - 04/03/2019 AccorHotels certified review
« One night stay »

Remote location just 10mins from Cribbs Causeway. Lovely breakfast and staff were helpful, polite and accommodating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janine We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

Mr Z. Families - 03/03/2019 AccorHotels certified review
« Good venue for a wedding. Mostly attentive staff »

Several mixups with bookings including some guests who had pre-paid being asked to vacate their rooms during the wedding and a not very sympathetic reception to what was obviously an hotel staff error left a bad taste

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vic We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. I have noted the comments regarding the confusion regarding the bedroom accommodation, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

Tshrewsbury Business - 01/03/2019 AccorHotels certified review
« No WiFi, Unhelpful Staff »

Although the hotel itself was nice. My experience was not a good one. I travel with business and so require WiFi. The WiFi did not work and the response from staff was not helpful at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tony Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to accommodate you again in the future. Yours sincerely, Michael Wood General Manager

Linda W. Families - 26/02/2019 AccorHotels certified review
« Good »

My sons wedding all very good apart from having to wait an hour from sitting down for our evening meal to being served. Everything else was very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. Let me apologise for the delay you experienced whilst dining in the restaurant on Friday, I am pleased the wedding went well on Saturday. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

Mrs S. C. Couples - 26/02/2019 AccorHotels certified review
« Relaxing! »

Helpful staff, lovely hotel in beautiful surroundings. We were less than 10 miles from home but felt completely relaxed and away from it all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samantha We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

Anonymous Families - 26/02/2019 AccorHotels certified review
« Mr »

Stayed as part of a wedding party. Service was generally good although the bar could have had more staff st busy times. Room was a good size but was tired and needed updating. Some of the double glazing was blown which was not acceptable. Food was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barbra , We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

Anonymous Couples - 25/02/2019 AccorHotels certified review
« Comfortable, good food, helpful staff »

Overall the stay was good, any issues experienced were overcome by the helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

Traveller Business - 23/02/2019 AccorHotels certified review
« Trip down memory lane »

Check in was distinctly average and query at the desk in the evening elicited not particularly helpful response. Felt like receptionist didn’t want to be there. This was more than made up for by the receptionists on check out, very friendly, so maybe some training required. Booked superior room 305. Room was pleasant but felt could have been cleaner. Bed linen in particular could have been fresher. Dressing gowns were very fresh and clean. Breakfast good although replenishment of buffet items was slow. Beautiful hotel that could be fantastic with a few tweaks. Would stay again

I W. Families - 23/02/2019 AccorHotels certified review
« Family Celebration »

We had a Priveledge room, disappointed at cleanliness. Bath hadn’t been cleaned properly, there were strands of hair in the bath when we arrived. The entrance to the hotel is poorly lit and easy to miss if arriving in the evening. We passed it twice. Lighting at the gate entrance would be useful. Staff were friendly and polite. Breakfast was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ingrid Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to accommodate you again in the future. Yours sincerely, Michael Wood General Manager

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