Hotel - Mercure Bristol North the Grange Hotel
Mercure Hotel Mercure Hotel

Mercure Bristol North the Grange Hotel

3.5/5 755 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Concierge

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and most rooms have views of landscaped grounds. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a superior feature room with its patio doors looking out over the garden.

  • 68 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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3.9/5 AccorHotels Rating 1,429 reviews

Our guest reviews for Mercure Bristol North the Grange Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 755 reviews
Anonymous Couples - 14/07/2018 AccorHotels certified review
« not to the expected standard »

the top floor was unbearably hot needs aircon. in hot weather. Shower faulty & under powered. 2 out 4 lights in bedroom not working ( replacement bulbs did not work - appears to be wiring fault).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have noted your comments regarding the lighting in the bedroom. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to accommodate you in the future. Yours sincerely, Michael Wood General Manager

E. L. Couples - 14/07/2018 AccorHotels certified review
« A well run hotel, with friendly staff and good food »

On arrival reception staff were friendly. The housekeeping staff responded promptly when I asked for a hairdryer which was missing from the room. The room was clean and pleasantly decorated. We were told that there were coach parties arriving so decided to eat early. The food was good but there was a delay due to the sudden influx of the coach party. The following nights there was no long delay. Breakfast was well cooked and well presented.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eleonora We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

Ian B. Business - 13/07/2018 AccorHotels certified review
« Poor service and breakfast. Room good. »

Late arrival. No one on desk and when phoning hotel mobile left on desk so no answer. 15 min wait to book in at 00:45. 9am breakfast - no food left for me and 4 other guests having a later breakfast, possibly due to coach load of visitors prior to our visit. On checkout, no one again on reception. Searched hotel to find someone to check me out. Printer broken so emailed invoice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will be addressing the points you have raised with the team at the hotel. We appreciate all feedback and thank you once again. Yours sincerely, Michael Wood General Manager

Neil M. Business - 13/07/2018 AccorHotels certified review
« Rooms dated and not very clean »

The room I was originally put in was incredibly dirty, dusty and poorly maintained. I raised my issue and was placed into another room, this was still dated but cleaner than the original, however it still wasn't as clean as it should be. The staff were friendly but particularly in the bar they seemed massively understaffed as there was often nobody available to serve as the bar 1 person staffing the bar was also required to do other tasks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to accommodate you in the future. Yours sincerely, Michael Wood General Manager

Tony G. Business - 13/07/2018 AccorHotels certified review
« Mr A D G. »

Hotel was good, grounds were really nice in the sunshine, only issue was the lack of air conditioning in a very warm room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tony, We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

Chris A. J. W. Couples - 12/07/2018 AccorHotels certified review
« Another relaxing stay »

We keep coming back, so it must be good! Super location, great food and really friendly staff. Only problem is no air-con in rooms and it was a really hot weekend. Privilege room was OK, but only some of the TV channels worked. The Nespresso coffee maker is so fiddly, so we didn’t bother with it. One wardrobe door hanging off on only 2 hinges.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are delighted you continue to return to the hotel and we look forward to welcoming you back again in the future. Yours sincerely, Michael Wood General Manager

Martin B. Friends - 11/07/2018 AccorHotels certified review
« Mr »

Would have scored 10 if air con in room. To be fair, we stayed on one of the hottest days of the year Good food, service and bed. Would definitely recommend. We were guests at a wedding and the whole experience was magical. Thank-you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanne We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

Paul B. Families - 11/07/2018 AccorHotels certified review
« Paul B. »

we fully enjoyed our time, all the staff were excellent especially the lady on reception who I think was named amie. food in restaurant was also good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janet We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

M D. Couples - 11/07/2018 AccorHotels certified review
« Good food decor tired »

Quite and relaxed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Morag We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

Clive Couples - 10/07/2018 AccorHotels certified review
« Very comfortable with good service. »

Really enjoyed our return break. The room was very comfortable and the food to a good standard abd the service was prompt and helpful. Good location to explore the Cotswolds and also Bristiol . One gripe , the card key system is most unreliable and required frequent resetting

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clive We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I apologise for the temperamental key card system. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

Elsaza Couples - 10/07/2018 AccorHotels certified review
« beautiful setting, room nice but a little shabby »

Staff lovely, setting superb. Room a little shabby. No newspaper, one robe and one pair of slippers (on 2nd day!)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I apologise for the missing robe and slippers. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

Sian H. Couples - 10/07/2018 AccorHotels certified review
« Mrs »

We had a lovely one night stay with the afternoon tea and evening meal. The room was lovely and the beds were comfortable.. We spent some time in the bar area which was relaxing on a hot day..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sian We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

Tom Couples - 10/07/2018 AccorHotels certified review
« Nice room. No aircon or fridge despite being a best spec room. Had to get tea bags from reception in morning. »

Pleasant but not exceptional

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

John Business - 10/07/2018 AccorHotels certified review
« Very poorly maintained hotel, especially for such a high price »

The room was incredibly hot. A fan was provided but you had to virtually be in contact with it to feel a breeze. The room was poorly maintained and the bathroom a disgrace. Dirty shower curtain and the rail to hold it up was rusted all along. Not a pleasant experience and the hotel was expensive which made it worse. Just completely uncomfortable and grubby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Yours sincerely, Michael Wood General Manager

Deborah C. Families - 09/07/2018 AccorHotels certified review
« Dirty Bathroom rooms, late check in »

Awful rooms, dirty, old and damaged. Needs to be properly cleaned and possibly a few things in the bathroom replacing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms C., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Yours sincerely, Michael Wood General Manager

Anonymous Business - 09/07/2018 AccorHotels certified review
« Faded glory »

Lovely location spoiled tired room and lack of attention to detail. Room was too hot. Bathroom tiling required re-grout or significant deep clean. Room service left a dirty tray outside my room for two nights. No where to plug my phone in next to the bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeremy Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Yours sincerely, Michael Wood General Manager

Kevin Friends - 09/07/2018 AccorHotels certified review
« Mr Kevin D. »

The room was clean and was as i expected, the staff were very polite,however on booking in we were not informed of breakfast times or location for breakfast. There was also no hotel information book in the room. We had booked an evening meal, due to a wedding in the hotel the wait for food etc was far longer than i would have expected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. Please accept my apologies for the lack of information regarding breakfast times and for the speed of service at dinner. Thank you again for sharing your experience, and we hope you will return again in the future. Yours sincerely, Michael Wood General Manager

Sabiha L. Couples - 09/07/2018 AccorHotels certified review
« dr »

the room was comfortable and cleaned. The bathroom however could havebeen a bit better specifically the shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sabiha We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

Anonymous Business - 09/07/2018 AccorHotels certified review
« Service friendly but poor »

It was ok but service in the bar for drinks food very slow and amateur, the guy was clearly new and didn't know what he was doing so long delays as he kept having to find somebody to help him. Didn't even know what a shandy was.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Yours sincerely, Michael Wood General Manager

Kate Couples - 08/07/2018 AccorHotels certified review
« MISS KATE L. »

We had a lovely stay at The Grange. The staff are all so friendly an helpful. Amy am julia stand out , their lovely . A few simple changes could make a great hotel an amazing hotel. . Our room wasn't as clean as it could have been an the floors through out need a really good vacume. The cream tea was wonderful but it was spoilt with whipped cream . A cream tea needs clotted cream. We would book again though!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kate We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Michael Wood General Manager

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