Mercure Bristol North the Grange Hotel 4 stars

TripAdvisor rating 3.5/5 914 reviews
Mercure Bristol North the Grange Hotel
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Hotel extras

This stunning 19th-century bath stone manor house is ideally located among 18 acres and set in a peaceful pocket of South Gloucestershire countryside, close to Bristol Parkway Station.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Bristol North the Grange Hotel

Old Gloucester Road
Northwoods
Winterbourne
BS36 1RP
bristol
united kingdom

Tel: +4401454355012

Fax: (+44)1454/777447

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL AIRPORT At 28.97km / 18 miles

  • By train

    BRISTOL PARKWAY At 4.83km / 3 miles

GPS :51.539042, -2.523471

Our accommodations

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and most rooms have views of landscaped grounds. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a superi or feature room with its patio doors looking out over the garden.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Classic family room for 2 adults and 2 children

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior room with 1 double bed and garden view

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Our restaurants and bars

The Brasserie at The Grange

Type of cuisine: International

The Brasserie at The Grange offers a diverse collection of mouth watering dishes prepared using fresh ingredients and locally sourced produce. Choose from our selection of fine wines, or enjoy a gin, carefully paired with tonics or have a cocktail.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CONSERVATORY BAR

Photo non contractuelle / Strictly non binding

The Conservatory Bar provides friendly surroundings in which to enjoy an after dinner drink or a speciality coffee as you relax after your meal and continue to enjoy the tranquil atmosphere of the hotel.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 155

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Bristol North the Grange Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.8/5

2,061 reviews

tripadvisor

TripAdvisor Rating 3.5/5

914 reviews

Very understaffed

Customer review rating 3.8/5

Anonymous Couples - 09/10/2019 AccorHotels review

The staff were friendly ... if you could find someone. We waited for about 5-10 mins to go in for dinner having booked at a specific time. At breakfast the girl was completely rushed off her feet - she seemed to be the only staff member on breakfast. Eggs had run out, we asked for more and then gave up waiting as they took so long. Your staff are good but you simply need to employ more of them!

Dear Catherine G., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen General Manager

Don’t miss breakfast.

Customer review rating 3.8/5

Carl Couples - 08/10/2019 AccorHotels review

Breakfast was brilliant and the food overall was very good and nice clean room.

Dear Carl C., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager
Customer review rating 3.8/5

Anonymous Business - 08/10/2019 AccorHotels review

Satisfactory.

Dear Mark E., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen General Manager
Customer review rating 3.8/5

Anonymous Business - 07/10/2019 AccorHotels review

Reason for choice was pet friendly. This survey is not very well planned, with not enough comments sections. Bowl for dog water would have been helpful, although supplied when asked. Grounds, comfort and quiet was excellant in Mews.

Dear Veronica H., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager

A nice hotel, but for us - there was room for improvement...

Customer review rating 3.8/5

Minty Families - 07/10/2019 AccorHotels review

The hotel was fine - clean and tidy... However, we were disappointed that it appeared lacking in a certain areas, even compared to budget chains... Tea & Coffee making facilities were there, but only four tiny milk sachets for two people... No Biscuits, No Tissues, not even a toilet brush or soap in the bathroom - not what one expects of a better quality hotel... The worst for us though...We’d travelled a long way and were very hungry - we looked on the Room Service Menu and contacted reception to order some sandwiches, chips etc...only to be told that the only food available that evening was plain cheese & tomato pizza - we went hungry instead!

Dear Guy M., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen General Manager

Very poor Customer Service. Was not offered the room that I booked.

Customer review rating 3.8/5

Jessica B. Families - 07/10/2019 AccorHotels review

Very poor stay at the Bristol North- The Grange hotel. Took over 30 minutes to book in as Reception disputed which room I had booked even though I provided a copy of my email reservation confirmation. I was then told to step aside during my booking in attempt so that the receptionist could deal with other guests.

Dear Jessica B., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen General Manager

Beautiful hotel lovely setting

Customer review rating 3.8/5

Gillian H. Couples - 06/10/2019 AccorHotels review

Very relaxed and chilled

Dear Gillian h., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager

Ok rooms

Customer review rating 3.8/5

Mark Couples - 01/10/2019 AccorHotels review

The room was fine, couldn’t really see what the privilege was, has there was no nepesso machine but have the coffee caps? We went to go for dinner to find the person taking reservations very rude and not very polite this in turn made us go elsewhere for food

Dear Mark A., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen General Manager

Would recommend

Customer review rating 3.8/5

Steve Couples - 01/10/2019 AccorHotels review

Great hotel to stay in. Pleasant staff and checkin was easy. Hotel is situated in a lovely areas of Jorge Bristol, really rather quiet too!

Dear Stephen H., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager

Disappointed Again

Customer review rating 3.8/5

Jon Families - 30/09/2019 AccorHotels review

As per usuall there was only one member of staff checking people in and dealing with queries. He was run off his feet. There was a duplicate booking which confused the staff greatly. The additional bed in the family room was not made up. This was made up by the check-in guy. Restaurant was slow as only one member of staff serving, however food was excellent and there is a great children's menu. Annoyed that reception called at 2235 to ask us to come back and pay for our meal, was a mistake as we had left over an hour before and had charged to the room. This had woken up our 5 year old who then struggled to get back to sleep. Upon checkout a different member of staff couldn't find a record of our pre auth on a credit card and we had to show the slip. This is the same experience as most visits to the hotel. We stay here 2 or 3 times a year

Dear Jonathan M., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen

Good

Customer review rating 3.8/5

Keith W. Families - 30/09/2019 AccorHotels review

Clean, well maintained and lovely location

Dear Keith W., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager

Perfect

Customer review rating 3.8/5

Andy C. Business - 30/09/2019 AccorHotels review

Lovely setting in the countryside. Clean rooms and lovely food and service. Couldn’t fault anything.

Dear Andrewmr C., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager

Appalling

Customer review rating 3.8/5

Elizabeth W. Business - 25/09/2019 AccorHotels review

Words cannot describe how bad it was - hairs in the bath, filthy bedroom, room service menu so old that nothing was available, internet signal too weak to work, room not cleaned despite sign hanging on door. Room service tray left outside my door for 2 days, no yoghurt or sliced bread for toasting available at breakfast, breakfast table cleared completely while I went to get some juice, dinner sent back twice and still inedible - eventually just left the restaurant. Never staying here again or recommending it

Dear Elizabeth W., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I would be very grateful if you could contact me on this email so that I can discuss your comments in further detail. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen General Manager

Poor

Customer review rating 3.8/5

A I. Couples - 24/09/2019 AccorHotels review

The room. Not clean. Dust. Not hovered Inside tea/coffee dirty. Staff nice. The hotel looking tired at the edges bit overall not clean

Dear alexander i., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen General Manager

Poor

Customer review rating 3.8/5

Matt K. Business - 24/09/2019 AccorHotels review

Checked in and went to room too find room had not been cleaned from previous occupancy. Ordered room service not everything requested was bought to up. My new room had food stains on the sofa, not the normal mercure standard I am used too.

Dear Matt o., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen General Manager

Disappointed

Customer review rating 3.8/5

Joanna Couples - 24/09/2019 AccorHotels review

Very tired room not inviting my bedroom at home is more luxurious. Breakfast a shambles 9.15 arrived breakfast finishes at 10.30 could not get a cooked breakfast as they were not refilling the items of hot food worst breakfast I have ever had no pasteries put out. The hotel is not organised!! Would not recommend staying here. I have stayed in many hotels from holiday inn express premier inns to five star hotels lucknam park & whatley manor this one you are running is not good

Dear Joanna B., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen General Manager

Very pleased with our stay

Customer review rating 3.8/5

Pauline Families - 24/09/2019 AccorHotels review

Lovely spacious room and lovely comfy super king size bed! Breakfast was very nice and lots of variety, the only negative thing was no milk in our room for tea/coffee but we could have easily rang reception to get some

Dear Pauline S., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager

Reasonable stay fir the cost

Customer review rating 3.8/5

Iain L. Business - 23/09/2019 AccorHotels review

Had to wait 5 minutes for receptionist to check in at 18.45pm . There was a wedding ongoing which therefore is maybe understandable. Had dinner in the restaurant - service was good but the food was extremely slow in coming to the table, needs to be quicker. Room was nice and clean and internet good. Just need to improve on the two areas above.

Dear iain l., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen General Manager

Mediocre

Customer review rating 3.8/5

Rmeigh Business - 23/09/2019 AccorHotels review

Lots of small touches were off. The restaurant was half empty when arriving at 8pm however 'was fully booked'. There was no one at reception with a sign to ring '2424' - I waited a little while without phoning with staff at the restaurant going backwards and forwards. Eventually they asked if I phoned and started my check-in process. There was no iron or ironing board in my room. I tried ringing '2424' in my room to get reception. I got no answer after ringing twice over a few minutes. What is weird is that my colleagues all did have irons in their rooms. The waiting staff seemed busy - they were talking to each other unprofessionally right by where I was checking in at reception - seemingly about whether they should serve something to a table or not. I went to the bar to get food. I got a chicken Cesar salad. The chicken was extremely dry. The rest of the salad was okay. The cost at around £15 was much higher than I expected. There was only one food menu in the bar area. The room was a twin - not clear if this is what was booked from my companies confirmation. The room itself was clean and comfortable enough. The bathroom was outdated and felt cheap. Breakfast was okay. Again, some off touches. I was asked for my room number but not whether I would like tea/ coffee etc. Around the room the quality of the food was okay. Even the little cards which say "sausages" were faded and looked years old. I asked about the loyalty scheme for Mercure (Accor). When I checked in. The receptionist wasn't able to link my newly created account and didn't have any suggestions as to how to link the stay myself. (I.e. claim a missing stay). His only advice was, normally you link them when you book the trip.

Dear Robert M., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen General Manager

Fantastic ‘All Inclusive’ Wedding venue

Customer review rating 3.8/5

Anita Families - 23/09/2019 AccorHotels review

I attended a family wedding where I was also the official photographer. The ‘Grange’ provided an ideal ‘all inclusive’ wedding venue and although there were a few non-wedding guests staying, it still felt very personal, like a big house party . Staff friendly, helpful and incredibly hardworking : transforming multi-function rooms into wedding ready bowers in no time. Beautiful grounds provided ample opportunities for stunning wedding photographs. Very enjoyable wedding breakfast. The salmon main was particularly delicious. The melon/strawberry ice cream starter was a fun and a surprisingly good combination, although I think a strawberry sorbet or granita would have worked better than a dairy ice cream. And not least very comfy beds and a great breakfast. The one thing I didn’t like, as wedding photographer, was the large brown ceiling lights in the main reception rooms. They didn’t seem in keeping with the decor, colour schemes or the heritage of the Grange and are rather obtrusive in photographs.

Dear Anita C., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager
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