Mercure Bristol North the Grange Hotel 4 stars

TripAdvisor rating 3.5/5 906 reviews
Mercure Bristol North the Grange Hotel
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Hotel extras

This stunning 19th-century bath stone manor house is ideally located among 18 acres and set in a peaceful pocket of South Gloucestershire countryside, close to Bristol Parkway Station.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Bristol North the Grange Hotel

Old Gloucester Road
Northwoods
Winterbourne
BS36 1RP
bristol
united kingdom

Tel: +4401454355012

Fax: (+44)1454/777447

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL AIRPORT At 28.97km / 18 miles

  • By train

    BRISTOL PARKWAY At 4.83km / 3 miles

GPS :51.539042, -2.523471

Our accommodations

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and most rooms have views of landscaped grounds. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a superi or feature room with its patio doors looking out over the garden.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Classic family room for 2 adults and 2 children

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior room with 1 double bed and garden view

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Our restaurants and bars

The Brasserie at The Grange

Type of cuisine: International

The Brasserie at The Grange offers a diverse collection of mouth watering dishes prepared using fresh ingredients and locally sourced produce. Choose from our selection of fine wines, or enjoy a gin, carefully paired with tonics or have a cocktail.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CONSERVATORY BAR

Photo non contractuelle / Strictly non binding

The Conservatory Bar provides friendly surroundings in which to enjoy an after dinner drink or a speciality coffee as you relax after your meal and continue to enjoy the tranquil atmosphere of the hotel.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 155

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Bristol North the Grange Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.8/5

2,015 reviews

tripadvisor

TripAdvisor Rating 3.5/5

906 reviews

Quite place with comfortable rooms

Customer review rating 3.8/5

Peter Couples - 08/09/2019 AccorHotels review

This hotel was a nice quite place, with clean comfortable rooms. But because there was 2 coach loads of visitors the evening we arrived, getting a table in the restaurant was not possible until very late, so it was a bar sandwiches for us. Breakfast is a buffet affair, which was not good, if you wanted hot food. The large coach parties had been in before us, and the hot buffet had not been refreshed after them, which looked dry and unappetising.

Dear Peter M., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen General Manager

Great Stay - best hotel for a while

Customer review rating 3.8/5

Mr B. Couples - 07/09/2019 AccorHotels review

We were made to feel like people and not sheep which was great...

Disturbed sleep after fire alarm after midnight

Customer review rating 3.8/5

Anonymous Business - 07/09/2019 AccorHotels review

I had a poor nights sleep thanks to the fire alarm being set by someone.

Dear Gurpreetmr G., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen General Manager

Fire Alarm past midnight - no apologies for inconvenience.

Customer review rating 3.8/5

Pentecost M. Business - 07/09/2019 AccorHotels review

I don’t mind the fire alarm past midnight. I don’t even mind that we all had to evacuate in the middle of the night in the cold for half an hour. I still don’t mind yet that their fire alarm was a false alarm. But I do mind that the hotel staff didn’t even apologise for the inconvenience. And I do mind a lot that they didn’t even acknowledge it the following morning with so much as a ‘sorry’.

Dear Peter P., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have personally discussed your comments with my team and I do agree that an apology for the disturbance should have been conveyed to you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen General Manager

Vey Comfortable and value for money.

Customer review rating 3.8/5

Mrs J. A. B. Couples - 05/09/2019 AccorHotels review

A very warm welcome from the reception staff, Clean room and superb comfortable beds, Perfect surroundings a hidden gem, Mercure never fails.

Dear Keith B., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager
Customer review rating 3.8/5

Anonymous Couples - 05/09/2019 AccorHotels review

Great setting and views is arguably the only positive to this hotel. No complimentary toiletries which is standard nowadays in hotels. Breakfast charged at £15.95 per person, luckily we didn’t have to pay for this, breakfast was adequate at best. Sign at bar stated ‘please go to reception to be served’ we decided against this as didn’t want to have to do this every time we wanted a drink. Instead, we went to a lovely local pub with great facilities, excellent food and very friendly service. Overall I probably wouldn’t stay in this hotel again.

Dear Jonathan L., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen General Manager

Very pleasant & relaxing stay

Customer review rating 3.8/5

Justine D. Couples - 02/09/2019 AccorHotels review

Beautiful Hotel set in stunning surroundings, room was nice & clean , staff were friendly & helpful. Overall a very enjoyable relaxing stay, thank you

Disappointing

Customer review rating 3.8/5

Tracey N. Couples - 02/09/2019 AccorHotels review

Room was not clean, tea and coffee tray empty. Breakfast was not available and not enough staff on to warrant the amount of guests staying.

Dear Tracey n., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems with the cleanliness and lack of amenities in the room to prevent a future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen General Manager

Overpowered by the smell of cannabis.

Customer review rating 3.8/5

O.w. Families - 02/09/2019 AccorHotels review

The room and hotel are lovely, but we felt that none of the staff really knew what was happening. We stayed with our 4 year old daughter and a chap in the opposite room smoked cannabis which was unpleasant. The tall member of bar staff with blonde hair was very polite, professional and courteous. He was unsure of our first night free meal included in our stay, so instead of fobbing us off, he went to find out what we were entitled to. As we had our daughter with us he informed us that we could dine in the conservatory area. He also knew the ingredients for the cocktails. This however changed once he had gone as we were served a Pornstar Martini made with gin, to be told "Well that's what's in it." We enjoyed our stay and the grounds are well maintained. We will return, but saw pictures of the room service menu which other guests had ordered so we will not be using this service. It wasn't nice to have other guests slagging off the hotel.

Dear Orren W., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will of course follow-up your comments regarding the smell of cannabis in the adjacent room and the lack of consistency in the restaurant /bar. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen General Manager

Lovely

Customer review rating 3.8/5

Charlotte Business - 31/08/2019 AccorHotels review

Enjoyed my stay

Good Hotel, nice room but waited ages to be served for evening meal

Customer review rating 3.8/5

Anonymous Business - 30/08/2019 AccorHotels review

good Hotel, nice room, clean and tidy but when I went for evening meal , I had to wait ages even though I had booked in, more convenient food selection choices would have been beneficial too.

work trip

Customer review rating 3.8/5

Matthew Business - 30/08/2019 AccorHotels review

I have stayed a few times, and the first time I had issues. The issue was the TV, very bad reception. Also I had to ring 3 times before I got any answer. Once I had an answer, the guy on reception did come and have a look. This guy seem to have to do booking in, maintenance and answer the phone.

Great.

Customer review rating 3.8/5

Ben Business - 29/08/2019 AccorHotels review

Great stay.

Good

Customer review rating 3.8/5

Anonymous Business - 27/08/2019 AccorHotels review

Staff helpful and friendly. Good breakfast. Nice Location. Room clean and spacious

Perfect

Customer review rating 3.8/5

Barry Couples - 27/08/2019 AccorHotels review

Lovely stay - thanks to all the staff

Would stay again

Customer review rating 3.8/5

Peter Business - 22/08/2019 AccorHotels review

Overall the stay was ok, but not special or exceptional, so slightly below usual standard.

Disappointing

Customer review rating 3.8/5

Richard Solo - 21/08/2019 AccorHotels review

The hotel is very shabby and in need of serious investment

Dear Richard B., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen General Manager

Miss Simone B.

Customer review rating 3.8/5

Simone B. Business - 21/08/2019 AccorHotels review

I found the room itself unsatisfactory. It was only the morning after i had slept that i discovered that there was live bugs in the bed and blood covering part of the sheets which did not belong to me. Apart from that the food, drink and facilities was good. We had a meeting room, but it was not set up and had to wait for the room to be arranged and there was also a delay on the food for that meeting.

Dear Simone B., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will of course complete a full investigation into the allegations that you have raised. For future reference, please be advised that we do have a dedicated Duty Manager on-site at all times who would have endeavored to rectify the issues that you have highlighted. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen General Manager

Room key not working

Customer review rating 3.8/5

Sarah C. Couples - 18/08/2019 AccorHotels review

We had to change our room key around 8 times and had to walk up and down the stairs to keep getting it change whilst at a wedding. I seen the receptionist more than the bride

Dear Sarah c., Thank you for taking the time to tell us about your experience at the Mercure Bristol North the Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Bowen General Manager

It was very comfortable and welcoming

Customer review rating 3.8/5

Anonymous Business - 18/08/2019 AccorHotels review

as above

Dear virginia f., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jonathan Bowen General Manager
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