Mercure Bristol North the Grange Hotel 4 stars

TripAdvisor rating 3.5/5 861 reviews
Mercure Bristol North the Grange Hotel
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Hotel extras

This stunning 19th-century bath stone manor house is ideally located among 18 acres and set in a peaceful pocket of South Gloucestershire countryside, close to Bristol Parkway Station.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Bristol North the Grange Hotel

Old Gloucester Road
Northwoods
Winterbourne
BS36 1RP
bristol
united kingdom

Tel: +4401454355012

Fax: (+44)1454/777447

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL AIRPORT At 28.97km / 18 miles

  • By train

    BRISTOL PARKWAY At 4.83km / 3 miles

GPS :51.539042, -2.523471

Currently, close to our hotel

Cardiff City Hall, visit

From 01/01/2013 to 31/12/2019

At 46 km

Cardiff Castle, visit

From 01/01/2019 to 31/12/2019

At 46 km

Our accommodations

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and most rooms have views of landscaped grounds. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a superi or feature room with its patio doors looking out over the garden.

Classic room with 1 double bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Classic room with 2 single beds

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Classic family room for 2 adults and 2 children

  • Max. number of persons: ‌4
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Classic family room for 2 adults and 1 child

  • Max. number of persons: ‌3
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Privilege room with 1 double bed

  • Max. number of persons: ‌2
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Superior room with 1 double bed and garden view

  • Max. number of persons: ‌2
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Our restaurants and bars

The Brasserie at The Grange

Type of cuisine: International

The Brasserie at The Grange offers a diverse collection of mouth watering dishes prepared using fresh ingredients and locally sourced produce. Choose from our selection of fine wines, or enjoy a gin, carefully paired with tonics or have a cocktail.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CONSERVATORY BAR

Photo non contractuelle / Strictly non binding

The Conservatory Bar provides friendly surroundings in which to enjoy an after dinner drink or a speciality coffee as you relax after your meal and continue to enjoy the tranquil atmosphere of the hotel.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 155 m²

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Bristol North the Grange Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.8/5

1,901 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

861 reviews

Pretty alright

Customer review rating 3.8/5

Hannah Friends - 09/06/2019 AccorHotels certified review

The rooms are a good size and pretty clean, though maybe a little basic for the price? The man on the desk when we checked in was very approachable and gave us a very warm reception. Unfortunately he wasn’t on the next day when I went to request another towel for our room as we only had one. I asked twice as we had to shower and get ready for the wedding but in the end I had to go and find one of the cleaners and ask if I could take one from her trolley. The breakfast was very nice but I did notice the lack of vegetarian options available, something to be aware of if you are vegetarian.

Rubbish journey down a single nearly non-passable lane. Room and grounds were tranquil.

Customer review rating 3.8/5

Peter G. Business - 09/06/2019 AccorHotels certified review

Road leading to hotel and car park requires some repairs to be done, spent part of the time trying to navigate round holes without damaging the car. Housekeeping wants to be more "professional". We had to request extra towels twice during our stay and on one event, had to go to the front desk to request and collect said item. Found hair grip in the bathroom, not ours! The toilet was cracked and leaking on the floor. Missing light bulb from a lamp standard, are room checked for such items? The steps to / from car park require some attention to complete the repair and add a second handrail. Collected some disposed rubbish and placed into a waste bin, are the grounds checked for debris, as the item was there for at least 3 days to my knowledge?

Very disappointing

Customer review rating 3.8/5

F W. Couples - 09/06/2019 AccorHotels certified review

My Google review is: https://goo.gl/maps/Dkvw3PcnXnuiKqDCA

VERY GOOD. CLEAN ROOM, EXCELLENT MEALS.

Customer review rating 3.8/5

Chris Couples - 08/06/2019 AccorHotels certified review

We really enjoyed our 6 night stay at the Grange Hotel, Bristol North. Allen was excellent and so was Amy the waitress, as were all the staff. There were a number of small issues that frustrated us though. By the Hotel entrance there are two, two seater settees both covered in cigerettes and ash and never cleaned, the whole floor area was covered in thrown away cigerettes and rarely picked up. There was knowhere for none smokers to sit and enjoy the beautiful parklike vista, knowwhere!!! The hotel needs wooden garden seats, in different positions around the wonderfull grass areas and some garden urns with flowers. The smoking area should be designated to a little used area outside in the centre of the complex where there are many tables and chairs that are never used. This would leave the attractive front entrance free of smokers and not give new arrivals the wrong impression. In 6 days we only saw the manager once for 10 minutes, she needed to be there on and off, just to iron out the little problems people have especially on the 2 wedding days when the GREAT staff were actually running between jobs and the manager was on holiday. Overall though the stay was great and we would stay again. Thank you.

miss samantha smith

Customer review rating 3.8/5

Samantha Families - 07/06/2019 AccorHotels certified review

The wedding we attended was beutiful and food was brilliant. I feel the accomadation was outdated and unkept. out bathroom was unclean and the toilet was cracked room 104 we had booked a travel cot 6 months prior to our stay but it wasnt in our room when i asked the receptionist where it was his reply was lots of guests wanted one so he had none left i explained my daughter was 7months ols and i refused to co sleep with her i seen him in the corridor during the evening party around 10pm and he told me he out on in the room when i went back to the room it was placed in the room and not set up correctly it was filthy !!' dirty and the mattress was ripped and broken on all the seems thank god i bought my own bedding for my daughters comfort ! no value for money breakfast was lovely

Great staff tired facilities

Customer review rating 3.8/5

Ac Business - 06/06/2019 AccorHotels certified review

Stay here for one night. The team were very attentive and food was fine. However the room was very tired and in need of a refresh.

Shabby Accommodation and no room service.

Customer review rating 3.8/5

Mr E. Business - 05/06/2019 AccorHotels certified review

Hotel itself was fine. But definitely needs updating / repairs performed. My room had a hole in the bathroom door and was generally a bit run down. I called for Room Service twice and the phone was not answered on either occasion (I let it ring for a while 30 seconds or so each time).

Disappointing

Customer review rating 3.8/5

Anonymous Business - 04/06/2019 AccorHotels certified review

Rooms and building seem very tired. Food was poor. Staff barely seemed to care

Adequate

Customer review rating 3.8/5

Cf Families - 04/06/2019 AccorHotels certified review

The hotel was comfortable, if a bit dated. The rooms were fine and clean, but the bathrooms were slightly grotty. There was a smell of damp in the hallway carpets. The night we stayed there, there was a wedding party and a lot of coming & going and a bit of noise as a result. The staff were responsive but sneered at us when we asked about tea and coffee, coming to the room and pointing to a tray underneath the kettle that was far from obvious. The grounds are beautiful and the price/location were right, but the interior could use a makeover and the staff could be more polite.

Needs refurbishment

Customer review rating 3.8/5

Sue Couples - 04/06/2019 AccorHotels certified review

Disappointing. Stained and tatty furniture, decor and fittings with drab grey painted walls throughout. No air conditioning. Room 207 had a blown double glazed window pane so unable to see through. Bathroom door didn’t close or lock. Only 1 bath sheet and hand towel supplied. Limited tea and coffee. Worst of all is the idea of mixing raucous wedding guests with other guests wanting a quiet weekend away. So we were being woken up by loud and drunken behaviour from other rooms and out in the corridor at 1, 2 and 3am. More than one wedding guest arrived to breakfast in their pyjamas! Staff were going through the motions but not one was interactive with guests in general let alone us. It’s a shame as we expected more from such a large corporate company as Accor. We won’t be staying here again.

Overall okay.

Customer review rating 3.8/5

Cmgs Couples - 04/06/2019 AccorHotels certified review

Experience was okay. Hotel looks beautiful on arrival. Rooms dated, and bathrooms really dated. I apparently had a 'privelage room' so I'd hate to see a standard room. Two weddings on over the two nights music and people very very loud

Wouldn't recommend this place to anyone

Customer review rating 3.8/5

Lorraine Couples - 04/06/2019 AccorHotels certified review

We bought this as a gift for my mum for her birthday and because she is going in for a operation. It's a shame that their experience of stay was very negative. Below is a list of issues that occurred during their stay; Unclean - Empty glasses left outside, in corridors and foyer. Obviously from previous nights wedding etc and wasn't cleaned up still by the afternoon of the next. Pictures advertised on your website for their hotel is not current and certainly isn't as appealing as it leads people to believe. Staff were either missing at reception or not polite. There was a lack of drinks stocked Hotel is in need of serious refurbishment, it's extremely outdated ranging from the outside, corridors and bathrooms. Outside was scattered with cigarette ends and litter spilling out over the bins, which ruined their chance of enjoying the Saturday sunshine. Tatty furniture outside Majority of their toilet roll had already been used when they first entered their room Only 1 towel between the 2 of them First room they were given was extremely pokey Ran out of white wine Advertised cocktails but never had half the ingredients. It appears to be a hotel running on a cheap budget As you can imagine i feel very upset at the experience they had seeing as this was a gift. It seems shame that you're offering a hotel which obviously isn't up to standard. My parents had conversations with other guests at the hotel who too were using their vouchers and they shared the same thoughts.

Me Adrian S.

Customer review rating 3.8/5

Adrian S. Families - 04/06/2019 AccorHotels certified review

I paid when I booked and then find out I have been charged again on my credit card

Terrible , dirty , loud very bad

Customer review rating 3.8/5

Tracey B. Solo - 04/06/2019 AccorHotels certified review

Firstly the room where so bad lots of different wardrobes curtains , nothing matched , no guest shampoo etc , no coffee milk , and worse no pillows asked the night porter and he said you had none other than 2 cushions which where badly stained the room was dingy ,tv was basic , it’s the worst room I’ve ever stayed , and I’ve stayed in hundreds been a area manger , for a corporate business, I have ME and extremely poorly only stayed as I had a hospital appointment on the Sunday and didn’t want to risk travelling from Cornwall and missing my appointment I’ve always stayed at the royal marriat but I needed some peace looking at the location I thought perfect then when I turned up there was a wedding which was ok but the noice of a bedroom next to us until 3/4 am swearing and arguing plus having no pillows and a hard bed , I thought please this can’t be happening , on top of this the room was filthy , behind the beds and when we arrived there was a massive amount of dirty linen outside the room , and when we left the. Next day at 11am it was still there all the corridors where still full of the wedding the night before , one one your member of staff was in the corridor lying down , looking at her phone I thought this is so bad ,4 star hotel, we had to wait ages in the end for breakfast, as the wedding party where everywhere so we just left , I want a full refund and I want the general manager to phone me personally on07… , other wise I will go to the top of the franchise very bad experience Tracey B.

No service not poor service

Customer review rating 3.8/5

Richard L. Couples - 04/06/2019 AccorHotels certified review

We waited 20mins to check in and 15mins a drink please call to discuss

Very disappointed

Customer review rating 3.8/5

Jane Couples - 04/06/2019 AccorHotels certified review

We had this as a gift from my dad. Upon arrival, all seemed fine but when we came to eat at our reserved booking, we were told to come back in an hour. The staff were unorganised and seemed to be interested only on the wedding party and we didn’t eat until much later on. The staff on two occasions complained of understaffing that evening and looked very stressed which didn’t help us feel relaxed. It was only when I went to bed at 11pm that I realised the sink in the bathroom was very dirty and the bin was full. Because the staff were so busy, we didn’t see a point in bringing this to their attention. There was dirty linen outside in the hallways in bags from are arrival to departure. All of the above made our special getaway (first one since becoming parents) very disappointing. I feel I should bring this up with Mecure so that you are also aware of how badly it run. Furthermore, when I went to check out, we had to wait for 20 minutes at an empty desk with some other guests and when the receptionist appeared she was unapologetic and when I said I hadn’t enjoyed our stay, also didn’t seem concerned about it at all. I would like a response to my complaint and reasoning for such bad service.

Very disappointed, dirty and understaffed!!

Customer review rating 3.8/5

Sally W. Couples - 04/06/2019 AccorHotels certified review

We waited 35 minutes to be served a drink in the bar at lunchtime. The receptionist told us to wait there as there was no one serving at the bar and she would send the drinks through. My partner went back to reception 3 times to ask where his drink was . The only other people in the bar were a couple who had waited 50 minutes for their sandwiches. When we checked into our double room we only had one towel, a half used toilet roll which was so cheap and thin, I had never used toilet roll like it! A wedding party was booked in for the afternoon and on our return from Bristol harbour the reception was in full swing. Unfortunately we had been given a room on the same landing as wedding guests so we were kept awake until the disco finished at 1am and then idiots decided it would be argue and fight outside our room banging and kicking the door. The following day we went down for breakfast and there were blue bags of dirty laundry thrown under the stairs for all patrons to see and walk past. Some of these were still there the following day. Another wedding took place on the Saturday ( we had arrived on the Friday) and the corridors etc still hadn’t been hoovered from the wedding party of the previous day. There were bits of balloons etc scattered everywhere. The outside seating area front and back is an absolute disgrace, it can’t have been cleaned in months. The windows from the corridor onto the backyard are absolutely filthy, you can barely see through them. There is no way I would have sat on any of the outside furniture, it was disgusting. We enquired with your receptionist on Saturday if you were showing the champions league final in the bar and she assured me you were. I said “ you’ve definitely got BT sport?” to which she replied “ yes we have” We planned our trip to Clifton Village and the suspension bridge around this information, knowing that if we went to Bristol in the evening we would struggle to get a taxi back because of the sheer volume of people in the city centre. We went to the bar at 7pm to make sure we got a seat only to be told by the lady behind the bar that you wouldn’t be showing the football as you didn’t have BT sport!! To say I was angry and disappointed is a huge understatement, anyone who knows me knows that I am a football fan, but by then it was too late to get a taxi into Bristol as we wouldn’t have got in anywhere to watch the game. This completely ruined the day for me, inexcusable! While we were in the bar, and we were the only 2 people in there, a customer from the wedding party returned a cocktail which he said his wife found disgusting. He was given a refund after being told that the bar lady didn’t know how to make it and you didn’t have all the ingredients. Why advertise cocktails on the chalkboard then? The bar had no lime, white wine, and another customer had ordered cheese and biscuits in the restaurant , only to be told they didn’t have celery to go with it. At breakfast on the Sunday you didn’t have brown sauce, only ketchup. All these things may seem trivial to you but in a 48 hour stay it was just one thing after another. On checking out on Sunday we noticed that the radiator cover in reception had 3 big holes in it. The radiators, skirting boards, window sills etc all need a major clean, and I couldn’t help but notice the cleaner sat in the cleaning room on her phone from the time we went down to breakfast until when we got back. Obviously totally unsupervised, so she wasn’t cleaning, and still with the blue bag of dirty washing under the stairs. Totally unacceptable. I have travelled to many countries and stayed in many hotels but this was by far the worst. More than anything I cannot get over how dirty it is.

Nice comfortable room,

Customer review rating 3.8/5

Tc Couples - 03/06/2019 AccorHotels certified review

It wa only a short stay didn’t have breakfast. Found the privilege room clean and quiet. Enough room and nice big bed.

Kept awake both nights by constant noise.

Customer review rating 3.8/5

Avoid R. 3. I. N. A. P. G. Couples - 03/06/2019 AccorHotels certified review

Terrible experience. Room was near to reception room that hosted a party on both nights. Avoid room 302.

Room in need of refurb, below standard. Very noisy!

Customer review rating 3.8/5

Rebecca P. Couples - 03/06/2019 AccorHotels certified review

The room was in desperate need of a refurb. No iron, no hairdryer, kettle did not work. Shower faulty as would only work if Bath tap running at the same time. Awful night sleep due to room being located under busy stairwell... very very noisy with people going up and down stairs.

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