Hotel - Mercure Norwich Hotel
Mercure Hotel Mercure Hotel

Mercure Norwich Hotel

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3.5/5 718 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

  • WIFI/Internet Access
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 9 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 107 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Crib on request
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 1,070 reviews

Our guest reviews for Mercure Norwich Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 718 reviews
AccorHotels certified review
Janet O. Solo - 13/02/2018
« Comfortable »

Room was clean but smelt damp - condensation on Windows. Tea tray poor - 1 tea bag or coffee each + milk - no biscuits. Decor very tired - would benefit from an update. Pool etc was lovely but again could do with an update and Jacuzzi back. Overall a pleasent comfortable stay

AccorHotels certified review
Jj Business - 12/02/2018
« All Fine »

fine. Poor Food.

AccorHotels certified review
Dr D. W. C. Couples - 12/02/2018

The experienced could have been improved by having double glazing or even secondary glazing which would have prevented the room (49) from being unacceptably cold. I am also surprised that nothing has been done to seal the windows to the window frame where a cold draught could always be felt sitting next to the window at the small table in the room. I had increased the radiator rating from 3.5 to 5 but the outside temperature coupled with the wind caused a great degree of condensation. A large bedroom, but with only one chair?! Apart from this constructional defect which I assume is under surveillance for the comfort of future patrons staying during more clement weather, my wife and I were pleasantly surprised at the demeanour of the staff who were all jovial, polite and willing. We ate each evening in the restaurant but, being a "business " hotel, many meals are eaten in the bedrooms. We saw many trays, some with uneaten meals in the corridor. These should be removed as soon as possible! Sometimes, the restaurant was quite empty and to create a more amiable atmosphere, it would have been nice to have the opportunity of a pizza rather than it only being available on the room service menu. Perhaps a large "Mercure Hotel" sign would not go amiss on the periphery of the site. Our satellite navigation system worked admirably until we arrived at the hotel. We could not see where it was! We arrived from the northern aspect and there is no way of imputing 121 Boundary Road into the system we have! We were in the offside lane with tall vehicles preventing our view to the left! My wife has offered our services to Mercure and other hotels in the Accor group (though not Ibis) to be secret hotel inspectors. I think she's has the ability!! Dr David W C.

AccorHotels certified review
Jolindy Couples - 12/02/2018
« Brilliant service, good food, Adele show was Rocking., but the disco was a bit too old school »

Friendly professsional staff who were ready to please and make us welcome Presentation and Ambiance good Adele performance first class Disco a bit old school for us. May be a good idea for them to listen to their pre-dinner back ground music as it had its hitches sometimes repeating the same songs. I used the sauna which badly needs a refurb. it was not even hot enough to sweat. The changing room floor was very wet too .

AccorHotels certified review
Paul D. Couples - 12/02/2018
« Staff very welcoming room a little dated »

Upgraded my room to bathrobes and slippers! Only one bathrobe in room! Staff very polite! Room was fine

AccorHotels certified review
Steve Friends - 12/02/2018
« Had a great time, thanks »

Booked initially as somewhere to crash in the evenings during a bowling tournament, am a little disappointed I wasn't able to use the gym/pool facilities due to a hectic weekend but would like to come across again at some point as just a weekend away.

AccorHotels certified review
Nora Couples - 11/02/2018

Friendly staff. Big hotel! Dinner was fantastic but it just takes forever to get our food. This happened on both nights, almost waited an hour for our mains.

AccorHotels certified review
Anonymous Business - 08/02/2018
« Noisy and poor food »

Had to wait 5 minutes for someone to appear at reception. Noisy room as on road side. The food is never great but the lamb shank was awful. God knows what potatoes were used for the mash but "wood" and other objects in. Oh terrible service.

AccorHotels certified review
Kirsteen Couples - 06/02/2018
« Out dated »

We booked 3 nights at the mercure through our Tesco Clubcard points and were given the Tesco rate rooms clearly rather than a standard double room. were quoting us £250 for the 3 nights and to be honest the £60 We paid was enough. The rooms were in desperate need of updating from the very worn and dirty carpet to the windows that leaked water. In my eyes to twin beds pushed together is not an idea of a comfy relaxing night with my partner. I fell through the gap between the matress' as soon as I sat down. The bathroom was clean but yet again was in need of a desperate upgrade the bath handles were peeling and the bath disclosures with the grout on the tiles almost gone and the toilet we struggled to flush. After a few short hours in the room I had enough and had to pay a supplement of £60 for an upgrade for the 3 nights... the new room included bath robes and a coffee machine with an actual double bed but still wasn't up to the £250 weekend away I was expecting from the pictures shown. £11 for breakfast we only ate once as this was ludicrous for what we got. Swimming pool area certainly wasn't cleaned daily so I dread to think about the pool. All in all it was very disappointing and I certainly wouldn't say it was on par with the likes of the holiday inn or Hilton which there prices reflect to be competing with.

AccorHotels certified review
Phil D. Couples - 06/02/2018
« Hotel fine »

Hotel handy for Norwich , would use again

AccorHotels certified review
Ann S. Couples - 03/02/2018
« Overall very goodit »

It is a very comfortable hotel, although the reception area could do with a revamp, looking rather shabby,staff are very friendly, would be happy to stay again

AccorHotels certified review
Diane B. Couples - 03/02/2018
« Fabulous night at the Mecure Norwich »

Celebrating friends 60th birthday at the Gatsby Dinner Dance with overnight stay Lovely room Very good food Service very good I can recommend this hotel to other potential visitors Good value for money

TripAdvisor review
Couples - 01/02/2018
« More of event location... less of an hotel »

This is not really a very typical Mercure hotel. It's a huge facility with lots of room to stage wedding receptions, concerts and parties. Like a lot of 'event locations' the hotel rooms seem to be of secondary importance. It was quite noisy and the location wasn't the best I'm afraid. The room was fine, but suffered from having adjoining doors,(no noise insulation) so we were woken at midnight when the two people next door arrived back.

Our hotel has responded to the review
Our hotel has responded to the review

Sally we try very hard to be a warm welcoming hotel as well as a conference and events venue. The hotel is without doubt our priority so your comments will be taken most seriously. Thank you for a most balanced review.

AccorHotels certified review
Deborah P. Friends - 29/01/2018
« Comfortable,clean,warm »

All perfect. If we had to say a negative. It would be the meal for the Gatsby night. It was not great

AccorHotels certified review
Siobhann Friends - 27/01/2018
« A wonderful stay »

My friends and I stayed overnight at the Mercure as we attended a Ball here. Our room was clean and spacious - more than we could’ve wanted. The staff were helpful and courteous. Will definitely be back

AccorHotels certified review
Steve Business - 26/01/2018
« Mr »

Very pleasant stay staff great as usual special thanks to Catherine for sorting my club card points

AccorHotels certified review
Keith Business - 22/01/2018
« Excellent stay »

Comfortable beds and friendly service

AccorHotels certified review
Paul E. Couples - 21/01/2018
« Mr »

Good clean warm room with comfortable bed. Very good breakfast with good choice. Staff all very pleasant, all in all made for an enjoyable weekend away.

AccorHotels certified review
Harvey Friends - 21/01/2018
« Great »

Very enjoyable, this was our 9th stay at the Mercury Norwich.

AccorHotels certified review
Pf Business - 20/01/2018
« Ok »

Variable. Business trips. A nice suite one week, noisy room another. Key card didn't work on two stopovers. Only restaurant meal was quite poor so did not bother again. In the corridor overheard a guest complaining about breakfast with manager arguing with him loudly. Not professional. Reception staff friendly and helpful. Rooms clean but need freshening up and modernising. Good location for my business trip with free parking.

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