Hotel - Mercure Norwich Hotel
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Mercure Hotel

Mercure Norwich Hotel

121 131 Boundary Road 
NR3 2BA  NORWICH
UNITED KINGDOM

682 reviews
TripAdvisor Rating Based on 682 reviews
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Check-in from 14h00
Check out up to 12h00
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Services in the hotel and nearby

  • WIFI/Internet Access
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • 100% non-smoking hotel

Services and practical information

  • WIFI/Internet Access
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • NORWICH INTL
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 9 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 107 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Crib on request
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 921 reviews

Our guest reviews for Mercure Norwich Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 682 reviews
AccorHotels certified review
Dr J. B. Couples - 17/09/2017
« Comfortable stay Excellent staff »

Very short but comfortable stay and our room was upgraded.

AccorHotels certified review
Absulouty B. P. W. W. M. A. C. B. T. W. W. G. B. Families - 14/09/2017
« Fantastic hotel »

Was great as it always the manager and staff are exceptional been coming 17 years love the place.would like praise Stewart Laura çathrine.helen.emma Hanna Leanne v Connor jade Julie Craig.attila holly.thanx very much.might of forgot some.but dontworry your all a credit to the hotel,thanx for concern when I was ill.

AccorHotels certified review
Anonymous Families - 12/09/2017
« Disappointing »

You could hear everyone going to the toilet in the rooms surrounding you. Doors slamming. The bathroom bath had previous occupants shampoo and body wash drips. The beds were too small The breakfast was good and staff were cheerful and helpful.

AccorHotels certified review
Alan Couples - 11/09/2017
« mr »

no wine glasses in the room as i requested . the rooms seem tired scratches on wardrobe doors and showers could do with a good dose of limescale remover

AccorHotels certified review
Elaine Families - 09/09/2017
« We very much enjoyed our stay. »

The room was a very good size and there was plenty of storage space. All experiences are subjective; for instance my daughter thought the bed was too hard whereas I found it very comfortable. The springs on the sofa bed were a bit noisy every time the occupant moved. It was lovely to be able to have a swim in the evening. Three generations thoroughly enjoyed the breakfast and there was a good selection available.

AccorHotels certified review
Sheila D. Couples - 06/09/2017
« Great place to stay! »

Very clean and comfortable. Staff very helpful and cheerful.

AccorHotels certified review
Andrew M. Couples - 04/09/2017
« Below expected standard »

The hotel was advertised as being 4 star but upon arrival the hotel seemed little better than average with many parts looking dated. However, there were two main issues which we were not happy with. Firstly, there was a private function in the hotel which resulted in loud music being played until 1am. We were not informed about this when we booked or checked in and this caused a lack of sleep. We had a 7 hour drive the following day in this was not the best preparation! Secondly, when checking out we were given a bill for a different room. Luckily I checked this upon leaving the hotel and then had to return to sort the issue out and have the correct bill issued. We were very disappointed with the hotel and the service from the staff.

AccorHotels certified review
M.f H. Couples - 31/08/2017
« Malcolm H. »

Comfortable room except we struggled with the bathroom shower arrangement.

AccorHotels certified review
Humph Couples - 30/08/2017
« Acceptable. »

Staff were very pleasant. BUT. Notices asked us to respect nightworking occupants of adjacent rooms who were sleeping by day. Sadly, they did not respect our wish to sleep at night. The busy road was also quite noisy. The room was furnished without much thought for its usefulness i.e. The mirror was at one end of the desk rather than central opposite the kneehole and to cap it all a large screen TV was placed in front of the mirror!!!

AccorHotels certified review
The W. Couples - 30/08/2017
« Ok good value for money »

Nice stay booked a special weekend deal.

AccorHotels certified review
C B. Families - 30/08/2017
« Good »

Very enjoyable, comfortable stay. The price we paid was excellent value for money

AccorHotels certified review
Bob C. Families - 25/08/2017
« Have been four years on the bounce - the hotel must be doing something right! »

I would appreciate if these comments are relayed to someone senior, so all can be recognised. The service provided at Norwich is superb - I can name Stuart (Manager), Catherine and Keyleigh (Reception), Stuart (Night Service), and the restaurant senior (name unknown) as particularly helpful, welcoming and worthy of note but everyone was above standard. The room staff were equally so, although I had less interaction with them. The people above should be recognised, in my opinion, as they are a major factor in continuing to re-book stays at Norwich. Each year we say it was a lovely holiday, but next year we should go somewhere else for a change, but we then think where would we get looked after as well, and end up booking again.

AccorHotels certified review
Anonymous Business - 25/08/2017
« Noisy, tired hotel not up to usual Mercure standards »

The hotel room was very tatty and in need of some serious updating. Although I booked a room for one person, I was given a family room with the sofa bed fully made up which made the room very cramped. Location is on a busy road and the windows were not double glazed, so the was lots of noise from the busy road outside. Noise could also be heard from the adjoining rooms. The towel left for me in the bathroom was stained. The restaurant was not clean. Both at dinner and breakfast I was given a table with crumbs from the previous person and leftover food on the chair. I am usually fairly open minded when it comes to hotels as I travel every week for work, but this hotel was certainly not up to the usual standards of a Mercure hotel.

AccorHotels certified review
Anonymous Couples - 25/08/2017

The rooms could do with aircon and it is quite noisey being next to the main road

AccorHotels certified review
Sally G. Couples - 24/08/2017
« Superb Experience »

Without exception the staff were friendly and helpful. I particularly appreciated the Chef accommodating my various requests.

TripAdvisor review
Couples - 24/08/2017
« Trip to Norwich »

A budget hotel with good food, friendly and helpful staff, however the rooms and facilities are in need of renovation, the shower enclosure leaked heavily. Servicing of the room was good on the first day but very poor on the second day, bin not emptied and no replacement toilet rolls. My wife needed to use the disabled lift to reach the swimming pool, it broke down and she was stuck for over 15 minutes before being able to continue her journey. In the swimming pool area there were exposed pipes and rusting tools in a damaged cupboard that children could easily access. As a hotel it is ideally placed for visitors to the area, it just needs investment to improve it.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your kind comments regarding my team here. We are always ready to celbrate future investment and welcome expressions of support.

AccorHotels certified review
Anonymous Friends - 22/08/2017
« Good stay »

Excellent as always

AccorHotels certified review
Pam H. Couples - 19/08/2017
« The Mercure Norwich was its usual high standard »

Having stayed at Mercure Norwich many times, we cannot speak too highly of the friendliness and helpfulness of all the staff. We will not list names as many of the staff remembered us from previous visits and newer staff were equally helpful.

AccorHotels certified review
Anonymous Families - 17/08/2017
« Very basic accommodation »

Hotel very dated.

AccorHotels certified review
B Couples - 16/08/2017
« Friendly hotel, with outdated decor. »

The staff were polite and professional. The hotel is dated - freyed carpets, old shower in bathroom. We booked a double room which consisted of two single beds pulled together with only one bedside cabinet. The hotel ran out of complimentary tea bags one evening - surely there must have been some in the kitchen? Breakfast buffet had limited fresh bread - choice of either white or brown sliced loaf. The pastry selection desplayed on slate setting was practically stale. Not what I would expect from a 4* hotel.

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