Mercure Tunbridge Wells Hotel 4 stars

TripAdvisor rating 3.5/5 1,146 reviews
Mercure Tunbridge Wells Hotel
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Hotel extras

  • 18th Century Georgian oast house with original features

  • Eight fully-equipped meeting rooms for up to 130 guests

  • The Mallows restaurant serves international cuisine

  • Feel Good Health Club with a fitness suite and heated pool

  • Nearby landmarks include Tunbridge Wells and Hever Castle

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Swimming pool
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Tunbridge Wells Hotel

8 Tonbridge Road
Pembury
TN2 4QL
tunbridge wells
united kingdom

Tel: +4401892628298

Fax: (+44)189/2823931

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    LONDON GATWICK At 93.33km / 58 miles

  • By train

    HIGHBROMS STATION At 4.83km / 3 miles

GPS :51.146079, 0.311925

Our accommodations

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Our signature suite is the 'Room at the Top' where there's room to sprea d out in the separate lounge area with its own chaise longue, in the king-size bed or in the double-ended bath.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering
  • Bathrobe

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering
  • Bathrobe

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering
  • Bathrobe

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering
  • Bathrobe

Superior room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering
  • Bathrobe

Classic adapted room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering
  • Bathrobe

Our restaurants and bars

THE MALLOWS

Type of cuisine: International

The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You'll find individually styled surroundings which offer a relaxed atmosphere.

Lunch

12:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE OAST BAR

Photo non contractuelle / Strictly non binding

After a hard day what better to help you wind down than enjoying your favorite tipple in the comfortable surroundings in our friendly Oast Bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 140

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
Mercure Tunbridge Wells Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.9/5

3,605 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,146 reviews

An unfortunate necessity

Customer review rating 3.9/5

Anonymous Couples - 10/09/2019 AccorHotels review

Pleasant enough but not great value for money. Felt like it was targeted more towards the wedding business. Leisure center wasn't open due to issues. Bar wasn't very big and was understaffed. The cockerel at the house next door woke us all up at 5am.

Dear Alastair P., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always important to receive any feedback and I very much appreciate you taking the time to provide this for us. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and standards. We will use the comments to learn, review and set measures to improve were necessary. My apologies that our leisure club was closed during your stay, a contractor had to be called out as it was beyond anything the team here could do to rectify the fault. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely, Nathan Ruthven General Manager

Adequate

Customer review rating 3.9/5

Darren B. Friends - 10/09/2019 AccorHotels review

Nice, location, friendly staff, polite service. Seriously annoying and sleep depravating Cockerla next door.

Dear Darren B., Thank you for taking the time out to post your review of our hotel, your feedback is appreciated and very important to us. We will be sure to share your review with all of our team. My apologies on behalf of the cockerel, this is not in anyway related to the hotel. We very much look forward to welcoming you back again in the near future. Sincerely, Nathan Ruthven General Manager

A very enjoyable exprience

Customer review rating 3.9/5

J V. W. Couples - 10/09/2019 AccorHotels review

Staff helpful - hotel nice and clean - food excellant

Dear Brian W., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

Mr. M.

Customer review rating 3.9/5

D M. Friends - 09/09/2019 AccorHotels review

have not stayed since 1999 new years eve. so was looking forward to another gathering. the staff are brilliant helpfull and smiley... goes a long way. but chairs by the bar are in such a bad state (sticky with drink) that sitting in that area makes you cring. the carpets throughout look to be the same as 19 years ago and i understand that they maybe 20 year contract but mostly held together by tape the corridoors were freezing as the weather had dropped significantly but all fire exits wide open and any available windows. our bathroom door has a squeak... not a problem through the day but at three in the morning it sounds like i am trying to break into the Tower of London. scum line on the pool was a bit of a shame and the wonky door for the steam room. well you did ask.

Dear Douglas M., Thank you for taking the time to tell us about your experience at the Mercure Tunbridge Wells Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Nathan Ruthven General Manager

Mrs

Customer review rating 3.9/5

Angela F. Friends - 09/09/2019 AccorHotels review

Very friendly and helpful staff

Dear Angela F., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

Could have been better.

Customer review rating 3.9/5

Jamie Families - 09/09/2019 AccorHotels review

Hotel was alright but customer service throughout the very hot stay over was slow. Bathroom needed a good clean especially the tiles and shower door. Bathroom fan was not working. Shower head was fixed in one position into the wall, which was annoying. No built-in AC in the room. Portable fan provided in the room was not powerful and was useless. TV remote didn't work properly. Couldn't open room window for natural fresh air. Parking problem if you come back to the hotel very late at night. All fried food for breakfast was oily. Toaster machine didn't toast the bread properly.

Dear Jemini M., Thank you for taking the time to tell us about your experience at the Mercure Tunbridge Wells Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem's and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathan Ruthven General Manager

good

Customer review rating 3.9/5

Anonymous Families - 09/09/2019 AccorHotels review

good.

Dear Christopher A., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always important to receive any feedback and I very much appreciate you taking the time to provide this for us. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and standards. We will use the comments to learn, review and set measures to improve were necessary. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely, Nathan Ruthven General Manager

Clean and comfortable but not cheap

Customer review rating 3.9/5

Terence N. Solo - 09/09/2019 AccorHotels review

I found my room to be good, clean and comfortable. The staff were friendly and helpful. An issue was that the bathroom extractor fan in my room ran continuously and despite reporting this three times was not fixed.

Dear Terence N., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. My apologies that the issue with your extractor fan was not resolved after you had reported it, I will follow this up with the relevant team members as to avoid future occurrences. Thank you again for sharing your experience, and we look forward to having you visit us again in the future. Sincerely, Nathan Ruthven General Manager

Good location and friendly staff

Customer review rating 3.9/5

Tw Friends - 09/09/2019 AccorHotels review

Very good. A pitty it was only one night. Reception very helpful. Nice hotel also.

Dear Tara W., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

Unorganised and uncomfortable stay

Customer review rating 3.9/5

Catherine A. Friends - 09/09/2019 AccorHotels review

Wedding guests took priority over all other guests who were relegated to dining in the Conference room. Leisure facilities were closed. One of our rooms wasn’t ecen booked in. Very busy breakfast with things running out.

Dear Cathy A./Karen Holland Thank you for taking the time to tell us about your experience at the Mercure Tunbridge Wells Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. My apologies that our Leisure Club was not open for the duration of your stay. this was completely unexpected and a contractor had to be called to site as the issue was unable to be resolve by the hotel team. This is certainly not typical and I apologise for the inconvenience this caused. Since speaking with you on the night and agreeing an offer of a return stay, Karen & my colleague has informed me you would now prefer a full refund. My Reception Manager Toni will be in touch with you today to process this as we do not have any card details on our system. I would like to reiterate our commitment to high quality standards, I do hope that we will have the opportunity to welcome you back to the hotel and am confident that we will be able to redress the disappointment you expressed following your visit to Mercure Tunbridge Wells. If I may be of any further assistance please do not hesitate to contact me. Sincerely, John Mitchell Operations Manager

disappointing

Customer review rating 3.9/5

David B. Couples - 09/09/2019 AccorHotels review

2 main issues the water glasses in the bedrooms were not changed, so that when we reappeared the next evening, the glasses were where we left them. Lightng in the car park non existence, and on a dark night difficult to find way in/out, and 'dangerous' walking from wher the car parked to the hotel entrance

Dear David B., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always important to receive any feedback and I very much appreciate you taking the time to provide this for us. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and standards. We will use the comments to learn, review and set measures to improve were necessary. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely, Nathan Ruthven General Manager

Disappointing at the price

Customer review rating 3.9/5

M M. Friends - 09/09/2019 AccorHotels review

Rooms tired and dated (too much brown made them drab). Bed was large and clean though. Dinner was average but breakfast was dire. We stayed two nights bed and breakfast but didn't bother to go back on the second morning and went to the garden centre over the road instead. Staff in the restaurant were lovely and friendly though. This hotel feels like it is stuck in the 1980s and sorely needs an upgrade especially for the price.

Dear Marsali M., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always important to receive any feedback and I very much appreciate you taking the time to provide this for us. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and standards. We will use the comments to learn, review and set measures to improve were necessary. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely, Nathan Ruthven General Manager

Tired and pool not working

Customer review rating 3.9/5

Conrad M. Business - 09/09/2019 AccorHotels review

The hotel was in a good location, but its decoration was tired if I was being polite and I specifically booked this hotel for its pool which was not working. These things happen, but it could do with a serious make over. Breakfast however was good.

Dear Conrad M., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always important to receive any feedback and I very much appreciate you taking the time to provide this for us. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and standards. My apologies that our Leisure Club was not open for the duration of your stay. this was completely unexpected and a contractor had to be called to site as the issue was unable to be resolve by the hotel team. This is certainly not typical and I apologise for the inconvenience this caused Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely, Nathan Ruthven General Manager

Enjoyable stay which met expectations.

Customer review rating 3.9/5

Steve Couples - 09/09/2019 AccorHotels review

Lovely room at a quiet end of the hotel. Full breakfast was good but not spectacular.

Dear Steve S., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

MR & Mrs Michael B., 50th Anniversary

Customer review rating 3.9/5

Michael B. Families - 09/09/2019 AccorHotels review

Overall we and our guests had a very nice experience. With the exception of being asked to give up our tables at Breakfast, WHILE we were eating for another party. I paid a lot of money for our celebrations and my guests who booked rooms that included breakfast. We did not expect to be treated in this way. Some did not have any breakfast because they could not be seated.

Dear Stanley B., Thank you for taking the time to tell us about your experience at the Mercure Tunbridge Wells Hotel. I am sorry that your experience did not fully meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a high level of service experience for our customers; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your comments with the relevant team members and will share your feedback with all the team. We appreciate you sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathan Ruthven General Manager

An experience NOT to be repeated

Customer review rating 3.9/5

Charlie M. Couples - 09/09/2019 AccorHotels review

On arrival we welcomed by a very pleasant receptionist who went through the process of checking us in, she asked if we were intending to use the pool facilities, we said probably not & then found out that the pool was closed anyway! That must have been a big negative to anyone that did want to use the advertised facility. On the way to our room with bags we were approached by your man Ernest who was extremely helpful, cheerful & carried bags & showed us to our room. The room was well appointed with normal facilities but was definitely 'tired' Lots of chips on furniture etc. The following morning we went down for breakfast at 0915hrs, there was a queue of disgruntled guests being told that the restaurant was full, we opted to sit down outside the main restaurant, there was a really nice lady, Lisa, I think, who laid a table for us & brought tea & coffee, however, there was a much depleted stock of breakfast items, all I had was Weetabix & some badly microwaved scrambled eggs, my wife managed to get the last Pain au Chocolate, all in all a rushed & stressful breakfast & certainly not worth £15. Your staff were under too much pressure, there were two events that evening & they wreaking the best of it, when I stay in a hotel I expect better!

Dear Charles M., Thank you for taking the time to tell us about your experience at the Mercure Tunbridge Wells Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem's. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Nathan Ruthven General Manager
Customer review rating 3.9/5

Sandra Couples - 08/09/2019 AccorHotels review

Everything I expected

Dear Sandra B., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

Relaxing stay

Customer review rating 3.9/5

Mike S. Couples - 08/09/2019 AccorHotels review

Very relaxing and chilled

Dear Mike S., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

A comfortable stay with satisfactory facilities.

Customer review rating 3.9/5

Lewis C. Couples - 08/09/2019 AccorHotels review

Quite pleasant but felt that, compared to French Mercure hotels, the establishment looked and felt a little "tired". The dining room was not inviting, being remote from the lobby with no menu on display - so we ate out each evening.

Dear Frances C., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always important to receive any feedback and I very much appreciate you taking the time to provide this for us. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and standards. We will use the comments to learn, review and set measures to improve were necessary. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely, Nathan Ruthven General Manager

Dissapointed the swimming pool closed

Customer review rating 3.9/5

Laura D. Business - 08/09/2019 AccorHotels review

Its was pleasant I booked as I was in Tunbridge and you had a pool, however when we arrived it was closed due to a fault I also had trouble calling ahead to book a table I was put through through twice and both times hung up

Dear Laura d., Thank you for taking the time to tell us about your experience at the Mercure Tunbridge Wells Hotel. I am sorry that your experience did not fully meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a high level of service experience for our customers; therefore your feedback is very important to us. My apologies that our Leisure Club was not open for the duration of your stay. this was completely unexpected and a contractor had to be called to site as the issue was unable to be resolve by the hotel team. This is certainly not typical and I apologise for the inconvenience this caused. I will certainly follow up with the appropriate team members regarding your issues with booking a table. We appreciate you sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathan Ruthven General Manager
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