Hotel - Mercure Tunbridge Wells Hotel
Mercure Hotel Mercure Hotel

Mercure Tunbridge Wells Hotel

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3.5/5 962 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Massage

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 8 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Our signature suite is the 'Room at the Top' where there's room to spread out in the separate lounge area with its own chaise longue, in the king-size bed or in the double-ended bath.

  • 84 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Crib on request
    • Pay per view channel(s)
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 2,345 reviews

Our guest reviews for Mercure Tunbridge Wells Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 962 reviews
AccorHotels certified review
John G. Couples - 14/04/2018
« Excellent stay »

Very good as usual we keep coming back.

AccorHotels certified review
Mrs A. W. Couples - 14/04/2018
« Short break »

The room was clean, bed extremely comfortable, decor a bit dark but otherwise a nice place to stay for a short break.

AccorHotels certified review
Walter H. Couples - 14/04/2018
« Mr & Mrs H. »

Very friendly and help full staff. Superb breakfast and bar service, Room was very comfortable with excellent in room tea and coffee, good TV services, and very comfortable bed. A very good overnight stay experience. Would have no hesitation to recommend this Hotel to anyone.

AccorHotels certified review
Daniella Friends - 13/04/2018
« Adequate »

Clean, but dated. Could do with a lick of paint and a make over. Dinner was dry, overcooked chicken. Staff very keen to please though. Swimming pool had huge lump out of the tiles underfoot, which could be potentially dangerous. Kaya’s beauty studio were rude to deal with beforehand, so didn’t end up using their services. Ok for a cheap overnight stay. You get what you pay for!

AccorHotels certified review
Richard Couples - 12/04/2018

Some parts of the room/hotel needed a little attention/repair/updating, but overall the stay was good.

AccorHotels certified review
Karen A. Friends - 12/04/2018
« Relaxing was friendly and fantastic staff »

Loved staying at the hotel . Really lovely staff in restaurant and at main reception . Lovely room . Will visit again and soon . Thank you x

AccorHotels certified review
Margaret G. Couples - 12/04/2018
« We were treated more like we were a nuisance than guests. »

We had a Virgin experience gift voucher and I believe this made a difference. I met with an unhelpful and poor attitude in trying to book a room (more like it was being given to us for free)! I phoned the day before to book a slot for dinner in the restaurant and was told it wasn't necessary I could have any time I wanted, but on arrival our preferred time of 7.00 not available and we were told 6.00 or 9.00 chose 6.00 to find when arriving at the restaurant it didn't open until 6.30! Then there were plenty of free tables at 7.00pm and until we left at 8.00pm. However the restaurant staff were polite and courteous and food was certainly of an acceptable standard. Also on check in, the receptionist said "I will give you a better room, the one you have is not nice", again was this because we had a Virgin gift card - the room was ok but not great, the furnishings and fittings tired looking with flaking of finish on door handles etc. I would not choose to stay again.

AccorHotels certified review
Simon M. Business - 12/04/2018
« Great »

No issues, clean tidy, everyone was friendly. Breakfast was good. Waiting to be checked in for 5 minutes but it was late so I understand. Really good experience.

AccorHotels certified review
M.s. W. Couples - 12/04/2018
« Chef choice set menu below avarage »

Overall service is ok, food was disappointed compare to other mercure hotel I've been visited. My husband ordered burger, still dripping blood out of the burger, he wasn't asked how would he like the burger to be done, then waited for long time for the kitchen to to-do his meal!! I ordered pasta but tasted like cheap cooked plain pasta with a jar of tomatoes sauce. I don't think it worths the value of £22 As a member of Accorhotel, I have been to other mercury hotels before, this time was quite disappointed.

AccorHotels certified review
Angela A. Business - 11/04/2018
« Lovely and exclusive »

I needed to stay for work. Its near my work and they are very welcoming and the rooms are spacious.

AccorHotels certified review
Sharon L. Families - 10/04/2018
« Ms Sharon L. »

Thank you for the experience. The hotel was very nice, but in the room the main lights in my son room wasn't working. The spa was the main reason for booking and it was a little disappointing as we wanted a massage and the lady was fully booked and rude with it. The hotel staff were not very helpful as its a separate section, but it came over very disorganised. But the pool sauna and steam was very good.

AccorHotels certified review
Marina S. Couples - 10/04/2018
« Very basic room, but good breakfast together with dining room staff attitude throughout the meal »

Very basic room, but good breakfast together with dining room staff attitude throughout the meal

AccorHotels certified review
Assem K. Couples - 10/04/2018
« Didn’t worth it »

Our room had a view on construction. It was cold and phone didn’t work. The pool was dirty, no shoes provided and in the changing room floor was also not clean. Also when we wanted to use spa services, the girl didn’t pick the phone so we couldn’t enjoy the spa neither. The food in restaurant was tasty, but overall experience wasn’t really good. Especially if you’re coming all the way from London.

AccorHotels certified review
Bestlaidplans Couples - 10/04/2018
« Good stay overall but slightly disappointed by a couple of details »

Booked through Woucher as a surprise spa weekend for my Fiancé’s Birthday. Phoned up hotel to make booking and was told there was no premier rooms available to upgrade to (£20), but there were superior rooms available at an upgrade fee of £50 which had four poster bed and seperate sitting area. As it was a special occasion I booked this. Turned up at hotel and checked in, paid the extra etc and went to our room, which was a suite but had no 4 poster bed as I had been told it would. Was extremely disappointed, not so much that I’d paid the extra but because I had wanted it be that bit more special for my fiancé. I didn’t go and complain as it was still a suite and was clean etc and I didn’t want to create a negative atmosphere for our stay. We then went to spa for our treatments. Such a lovely lady and couldn’t be happier with the service there. Great pool but again another disappointment as we were unaware that the hot tub/jacuzzi had been boarded over and is no longer in use. Dinner and breakfast were fine and staff helpful, hotel was clean, just a shame a couple of details put a bit of a downer on it from my perspective, as I put a lot of work into planning our stay and chose this hotel partly because of the bed and hot tub etc. Overall though was a good stay apart from that

AccorHotels certified review
Mrs J. R. Couples - 10/04/2018
« A very relaxing stay »

We were welcomed warmly and our room was comfortable although a long walk from reception. Breakfast was excellent with a good variety. I enjoyed a swim in your pool.

AccorHotels certified review
Anonymous Couples - 09/04/2018
« Pleasant »

The service from staff in the restaurant was brilliant. Very friendly and attentive. Leisure facilities where ok. Slightly disappointed that on the first night there was music playing right outside our room until midnight in the hotels marquee.

AccorHotels certified review
Bruce H. Business - 09/04/2018
« Very Comfortable and Relaxed »

Very Pleasant experience, staff where very helpful and polite. We where holding a private function and it put us at ease that any queries we had where taken care of and we were put at ease quickly with the professional manner of how we where looked after. My only issue was after the function had finished the staff started clearing away the tables and dance floor with people still sitting at tables and standing on the dance floor.

AccorHotels certified review
Kenneth M. Friends - 08/04/2018
« Very goid »

Nice relaxed atmosphere. Clean and helpful staff

AccorHotels certified review
David M. Couples - 08/04/2018
« Very pleasant. »

Relaxing and enjoyable and the staff were good.

AccorHotels certified review
Ian Business - 05/04/2018
« easing the stress of working away from home »

friendly efficient staff, clean well maintained rooms and a nice atmosphere.

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