Hotel - Mercure Tunbridge Wells Hotel
Mercure Hotel Mercure Hotel

Mercure Tunbridge Wells Hotel

3.5/5 1,034 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Well-being
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 8 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Our signature suite is the 'Room at the Top' where there's room to spread out in the separate lounge area with its own chaise longue, in the king-size bed or in the double-ended bath.

  • 84 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Pay per view channel(s)
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 2,770 reviews

Our guest reviews for Mercure Tunbridge Wells Hotel

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 1,034 reviews
Andrea Families - 15/09/2018 AccorHotels certified review
« Dreadful »

I was very disappointed since my since sister who initially booked the hotel, told me she had stayed in your Warwick branch and that she had enjoyed the experience. Firstly my room was very dark and depressing, there were half eaten chocolates in the drawer, and to be honest it really wasn’t that clean. I complained, and asked to change rooms, I would have been happy to pay more and be somewhere brighter, it was hard to do my makeup it was so dark. Apparently the hotel was fully booked and they couldn’t change my room , and I was offered free breakfast, which I accepted....just as well it was free, as by the time we came down to eat, there was hardly any fruit left, and I don’t eat cooked breakfast. Had it not been free I would have complained about that too.

Victoria Friends - 14/09/2018 AccorHotels certified review
« Nice stay for wedding reception »

Hotel were flexible with changing the dinner reservation for lunch as we were due to attend a wedding reception. Only comment I would make was trying to call the hotel I found this extremely difficult, I used the local number due to the cost of dialling the Accor number and got answered once where I was told I would get a call back, never did and on arrival day was still calling with no reply. In the end I used the Accor number which was answered. Happy on arrival though as we had an upgrade to a suite, and then realised we also got free ice cream! Result

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victoria B., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive any feedback and is very important to me. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry for the issues experienced with the telephones, we had a severe issue and had to have various contractors to the hotel to fix and this unfortunately, caused us issues. Please accept my apologies for this. I am pleased you enjoyed the up-grade and ice cream. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely, Nathan Ruthven, General Manager

Ms Business - 13/09/2018 AccorHotels certified review
« practical . No frills . Comfortable . Easy »

Everything was just fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael S., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always important to receive any feedback and I very much appreciate you taking the time to do so. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously review and improve the quality of our services. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely, Nathan Ruthven, General Manager

Anonymous Business - 13/09/2018 AccorHotels certified review
« Did the job »

Comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil T., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive any feedback and is very important to me. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely, Nathan Ruthven, General Manager

Anonymous Friends - 13/09/2018 AccorHotels certified review
« Decent rooms with generally polite staff »

I stayed for a weekend as part of a group booking with for an event. I was exteremly disappointed that spa treatments were not made avaialable when the option is advertised. The excuse given was that the spa was run independently by a person who did not pick up the phone to make bookings and rarely turned up. I think this is quite a ridiculous relationship to maintain and that the hotel can not say spa treatments are available if they can not be reliably provided. The possibility of booking treatments was one of the main factors in choosing this hotel above others. There was also a very disappointing issue with our function room booking that we were meant to have over the weekend. Unfortunately after our first brief evening session there we were not given the key for the room, and did not realise we were expected to keep hold of a key. The only key was supposedly with the manager who did not turn up to work the next morning and nobody else was able to grant access. I appreciate that we were fully refunded the cost of the room but this is really ridiculous that nobody else in the whole hotel was able to provide us access to a function room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary S., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always important to receive any feedback and I very much appreciate you taking the time to do so. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously review and improve the quality of our services. I am sorry about the issue with the meeting room access. To explain, the lock had failed and only an emergency is then able to grant access. II will investigate why no body could access and ensure that the fail-safe key is in the safe as it should be. i am sorry this happened and impacted your meeting and experience. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely, Nathan Ruthven, General Manager

Anonymous Solo - 13/09/2018 AccorHotels certified review
« A reasonablly priced hotel »

Receptionist helpful and pleasant Room clean Easy to check in

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew M., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive any feedback and is very important to me. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely, Nathan Ruthven, General Manager

Jessica R. Friends - 12/09/2018 AccorHotels certified review
« Miss »

We stayed at the mercure Tunbridge Wells to celebrate a friends wedding, the hotel and venue itself was fantastic. We had a lovely room with a nice garden view and everything suited us perfectly. We enjoyed the breakfast thoroughly and thought it was brilliant quality and had more than one serving. The pool/steam/sauna was a lovely addition before checking out and in terms of an overnight night stay we really couldn’t of asked for more. The only negative was when I arrived, there was some confusion with the guest in front of us wanting to extend his stay. There was a couple with a small baby behind wanting to check in also and we felt it was unfair for both receptionists to prioritise the man wishing to extend rather than looking after those wanting to check in. We only waited approx 30 minutes and it wasn’t a big deal to us but maybe something to consider in future. Overall I would highly recommend the hotel and staff. 8/10.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessica R., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive any feedback and is very important to me. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry for the delay with Reception and I will investigate this further with the team and refresh them with their training. We have a number of new receptionist so your feedback is very helpful for me to help learn. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely, Nathan Ruthven, General Manager

Jonathan Couples - 11/09/2018 AccorHotels certified review
« Did the job for a night but wouldn't stay any longer. Dated interior in need of a refresh. »

Staff were all friendly and efficient. However, room was very dated and of a lower quality than budget hotels like Travelodge. Stained walls, ceiling and floor. Chipped furniture. Radiator falling off wall. Broken floor tiles in bathroom. Cracked sink. Mould/grime around fixtures in bathroom. Shower head loose. Phones not working.

Thomas Families - 11/09/2018 AccorHotels certified review
« Should never have been given room 279 »

My wife Sarah and I stayed at the Mercure Hotel in Tunbridge Wells on Saturday and I wanted to express our deep disappointment in our stay. Firstly, we tried to call the hotel Saturday morning to book a table for dinner but it took seven attempts to get through to anyone. I was told the phones were broken so although it was irritating, I didn't think too much about it. We were staying with our 10 month old baby and although they knew, as we'd asked for a travel cot, we were put in a room accessible only by a steep staircase, which no-one offered to help us with. Again, hardly ideal customer service but we would have let that go. However, when we went to bed and turned out the light, we realised there was a flashing light outside our window (I've never been in a hotel that has a window without a curtain or blind). At first we both managed to drift off but it woke us up at about 1am and neither of us could get back off to sleep. At about 1.15am, my husband went down to reception, where we were told this light had been faulty for at least a month yet nothing had been done to resolve the issue. We questioned why they were still putting people in that particular room at which the man only shrugged. We were offered another room but as our 10-month-old was asleep, we didn't want to disturb him by taking him out of his bed and into the bright hallway. I can't think of any parent who would wake their sleeping baby, in all honesty. So we were forced to stay in a room with a light flashing and strobbing through the window all night. When we complained Sunday morning, we were told that they couldn't do anything as we'd already paid for the room - which included dinner and breakfast - but they wouldn't charge us for our drinks. We'd had a Pepsi and a diet Pepsi, which I felt was insulting. I'd presumed the Mercure prided itself on its guest's comfort. Apparently not. The only thing the reception could suggest was to complain, which is exactly what we're doing. I would expect a full refund as I believe that room should never have been let out and it was an extremely uncomfortable night. I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via my email, Th… or my wife's email account, sa… For your information there was no reservation or booking reference on the confirmation email. The hotel location was Tunbridge Wells and our stay was from Saturday 8th September to Sunday 9th. Our address is - 6 Falconet Court, 247 Ravenscroft Road, Beckenham Kent, BR3 4TE. Yours faithfully, Thomas P..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas P., Thank you for taking the time to tell us about your experience at the Mercure Tunbridge Wells Hotel. I am sorry that your experience did not fully meet your expectations; please allow me to express my sincerest apologies. We appreciate all feedback, therefore your comments are very important to us. Please rest assured that your comments will be addressed with the relevant team members and we will take the appropriate measures to address the feedback and work together to prevent future occurrence. I have already emailed back direct to your email and will be in-touch again soon. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you back again and redeem your faith in the service and standard we provide. Sincerely, Nathan Ruthven, General Manager

R G. Couples - 11/09/2018 AccorHotels certified review
« Weekend Experience »

Very noisy room on ground floor, with noisy guests arriving up to 02.00 o'clock then thumping from upstairs starting at 6 o'clock on Saturday and Sunday morning. Quality of food has dropped since our visit last year.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard G., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always important to receive any feedback and I very much appreciate you taking the time to do so. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously review and improve the quality of our services. I am sorry for any issues caused from noise from other guests. I will raise you food comments with this team, this is not typical of the food comments we receive so I am disappointed to hear this and will work hard to make sure next time we change your opinion on this. Please do let me know when next staying and I will add a complimentary starter or dessert to your meal. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely, Nathan Ruthven, General Manager

Birthday T. Couples - 11/09/2018 AccorHotels certified review
« Underwhelming »

Room was clean and functional but looked a little tired. Didn't like being placed opposite the function room doors which were left open until late in the night for people to congregate/ smoke / children play Why did someone else going to the function not get that room and place us elsewhere in the hotel? Food was good, staff were under pressure it seemed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julian C., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always important to receive any feedback and I very much appreciate you taking the time to do so. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously review and improve the quality of our services. Many thanks for bringing this to my attention, I will investigate with my team further but you are correct we should where possible look to allocate function guests nearest the function suite. I am sorry that this did not happen and disturbed you. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely, Nathan Ruthven, General Manager

David Y. Couples - 11/09/2018 AccorHotels certified review
« Well looked after all our needs »

As above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Davd Y., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with all our team. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we all very much look forward to welcoming you back again soon. Kind regards, Nathan Ruthven, General Manager

Griffins Couples - 11/09/2018 AccorHotels certified review
« friendly »

Pleasant, friendly staff, clean and comfortable hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan G., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always important to receive any feedback and I very much appreciate you taking the time to do so. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously review and improve the quality of our services. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely, Nathan Ruthven, General Manager

Susan S. Friends - 11/09/2018 AccorHotels certified review
« Not quite the best! »

Check in painfully slow with no details of the hotel or facilities given. Phone in room not working so room service was difficult to obtain. Had to get dressed and go to reception to order! Could not access swimming pool because no details were given at check in and a separate card was required to enter. TV did not turn on at first and then came on 5 mins later on its own! Window would not shut properly. Overall ok for one night be too many issues for any longer. Not impressed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan S., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always important to receive any feedback and I very much appreciate you taking the time to do so. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously review and improve the quality of our services. I am sorry to hear of some of your comments and will investigate these further. We did experience issues with our phone system last week and this did cause us lots of problems, I am sorry for this inconvenience. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely, Nathan Ruthven, General Manager

John W. Couples - 11/09/2018 AccorHotels certified review
« Comfortable, clean hotel, accommodating helpful staff, good breakfast and excellent swimming facilities. »

Very good, we enjoyed a week being looked after in comfort, excellent breakfasts and helpful staff. Excellent swimming facilities and good places of interest to visit close by. Undoubtedly one of our best holidays in recent years.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John W., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with all our team. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. It is so great to read the sentence 'one the better holiday in years' thank you for this. Thank you again for sharing your experience, and we all very much look forward to welcoming you back again soon. Kind regards, Nathan Ruthven, General Manager

Mrs C. Couples - 10/09/2018 AccorHotels certified review
« Comfortable but noisy stay »

Bed comfortable and bathroom spotless. However the sound proofing is practically non existent. We could hear the guests in the rooms either side of us and above us using the bathroom, snoring, opening and closing drawers and cupboards, and walking backwards and forwards. The first room we were allocated had a window stuck open and we could hear the busy by-pass on the other side of the hedge. We were moved to another room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sophia I., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always important to receive any feedback and I very much appreciate you taking the time to do so. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously review and improve the quality of our services. Please accept my apologies for the issues you experienced with the noise. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely, Nathan Ruthven, General Manager

Joanne Couples - 10/09/2018 AccorHotels certified review
« Good stay »

Bed was comfy ,good clean bedding, room very old fashioned and tatty but clean and had all we needed!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanne M., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always important to receive any feedback and I very much appreciate you taking the time to do so. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously review and improve the quality of our services. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely, Nathan Ruthven, General Manager

Ian W. Solo - 10/09/2018 AccorHotels certified review
« Mr I W. »

Check rather slow due to lack of staff and the breakfast service was also lacking. Accommodation comfortable and food of good quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian W., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always important to receive any feedback and I very much appreciate you taking the time to do so. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously review and improve the quality of our services. I am sorry you found service slow, I will review the staffing levels and work with the team on this going forward. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely, Nathan Ruthven, General Manager

Anonymous Couples - 10/09/2018 AccorHotels certified review
« A B. »

Relaxing and enjoyable stay at this hotel. Staff are friendly and helpful. Food is good. Room is clean but outraged decoration. Overall a good break.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annette B., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive any feedback and is very important to me. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely, Nathan Ruthven, General Manager

Sheila Couples - 09/09/2018 AccorHotels certified review
« Very comfortable and the staff were accommodating. »

Overall first class, but found the constant hissing noise from the bathroom annoying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sheila W., We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with all our team. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. I am sorry for the hissing noise and will investigate this further. Thank you for bringing to my attention. Thank you again for sharing your experience, and we all very much look forward to welcoming you back again soon. Kind regards, Nathan Ruthven, General Manager

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