Mercure Tunbridge Wells Hotel 4 stars

Name: Mercure Tunbridge Wells | 4 Star Hotel - ALL
Address: 8 Tonbridge Road, Pembury, TUNBRIDGE WELLS, TN2 4QL, United Kingdom
Telephone: +441892628298
Rating: 4.1

Customer review rating (ALL Rating) 4.1/5 1,005 reviews

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8 Tonbridge Road, Pembury, TN2 4QL TUNBRIDGE WELLS, United Kingdom

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Mercure Tunbridge Wells Hotel

Hotel for travellers looking for local and authentic experiences

The 4-star Tunbridge Wells hotel boasts 84 contemporary guest rooms inside a beautiful 18th century Georgian oast house. Set in a tranquil corner of Kent and conveniently located close to Tunbridge Wells, Hever Castle and the breath-taking Kent countryside, this hotel is ideal for business or leisure trips. After a busy day guests can relax in the impressive gardens or enjoy refreshments in the hotel bar.

The hotel boasts eight meeting rooms which can accommodate up to 130 guests, great for conferences and business events. The light, airy rooms can also be transformed into a beautiful wedding ceremony or reception venue. Guests are invited to dine in The Mallows restaurant, where they can enjoy an internationally inspired meal in a modern and relaxed environment. Those looking to wind down further can take a drink from the impressive selection in the Oast Bar.

The hotel is just 2 miles (3 km) from Highbrooms railway station and the centre of spa town Royal Tunbridge Wells. Hever Castle and the Kent countryside are yours to discover.

Welcome to Mercure Tunbridge Wells! Our team is dedicated to making your stay as comfortable as possible. We hope you enjoy exploring all Tunbridge Wells and Kent have to offer. Please let us know if we can do anything to enhance your experience.

Fraser Johnston, Hotel Manager

Hotel extras

An ALLSAFE Clifton Environmental certified hotel
8 fully-equipped meeting rooms for up to 130 guests
18th Century Georgian oast house with original features
Nearby landmarks include Tunbridge Wells and Hever Castle

Our accommodation(s)

Room

Classic room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

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1 night | 1 adult

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Room

Classic room with 2 single beds

2 pers. max

Bedding 2 x Single bed(s)

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1 night | 1 adult

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Room

Classic family room for 2 adults and 1 child

3 pers. max

Bedding 1 x Double bed(s) and 1 x Single bed(s)

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1 night | 1 adult

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Not available on the dates requested See availabilities

Room

Privilege room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

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Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Superior room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

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Fees and taxes included

1 night | 1 adult

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Room

Classic accessible room with 2 single beds

2 pers. max

Bedding 2 x Single bed(s)
Accessible room

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1 night | 1 adult

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Not available on the dates requested See availabilities

Room

Classic accessible room with 2 single beds

2 pers. max

Bedding 2 x Single bed(s)
Accessible room

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Fees and taxes included

1 night | 1 adult

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Hotel location

Mercure Tunbridge Wells Hotel

8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
United Kingdom

GPS:51.146079, 0.311925

+44 1892 628298

+44 161 388 0915

HIGHBROMS STATION

Railway station

Access: 4.83 km / 3 mi 4 min drive

HOP FARM

Tourist attraction

Access: 4.83 km / 3 mi

HEVER CASTLE

Tourist attraction

Access: 14.48 km / 9 mi

LEEDS CASTLE

Tourist attraction

Access: 32.19 km / 20 mi

Hotel services

Check-in from 03:00 PM - Check out up to 11:00 AM

On site

Car park
Restaurant
Wheelchair accessible
Wi-Fi
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

THE MALLOWS

Non contractual photo

The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You will find individually styled surroundings which offer a relaxed atmosphere.

Meetings & Events

Number of Meeting Room: 8
Surface of the largest room: 140 m² / 1506.946 sq ft
Maximum seats capacity: 180
Maximum capacity for banquets: 130

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.1/5 1,005 reviews

TripAdvisor Rating 3.5/5 1,510 reviews

Comfortable

Anonymous Families - 5/6/2024 Confirmed reviews ALL

Helpful, friendly staff. Quiet location. Warm & comfortable room.

Dear Linda We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Indifferent

Anonymous Couples - 5/3/2024 Confirmed reviews ALL

The staff are all very friendly and helpful. The hotel looks like it has been recently painted. The room we had was clean but what let it down was the rusty radiator, doors missing on the wardrobe and in the bathroom the tile grout, fixings and bath had seen better days which I took photos of. This is rated as a 4 star hotel which I find hard to believe. I have stayed at the Ashdown Park Hotel which is also 4 stars. Compared to the Ashdown Park Hotel the Mercure Tunbridge Wells Hotel should have its star rating reviewed.

Dear Ted Thank you for providing feedback about your recent stay at the Mercure Tunbridge Wells Hotel. We appreciate you taking the time to share your experience with us. We apologize for any inconvenience caused by the issues you encountered in your room. Your comments have been noted, and we will address them with our maintenance team to ensure that they are resolved promptly. We strive to provide a high standard of service and accommodations for all our guests, and we regret that we did not meet your expectations during your visit. Please accept our sincerest apologies for any disappointment you may have experienced. We value your feedback and take it seriously as we continually strive to improve our guests' experiences. If there is anything further we can assist you with, please do not hesitate to contact us directly. We hope that you will consider staying with us again in the future so that we may have the opportunity to provide you with the exceptional service and accommodations that you deserve. Best regards,

Excellent

Anonymous Business - 5/3/2024 Confirmed reviews ALL

Mina on the front desk at Tunbridge Wells is superb

Dear Ron We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent hotel

Jeanette H. Couples - 5/3/2024 Confirmed reviews ALL

Pleasant room, superb bed, kettle, tea, coffee, bics..We stay often in Mercure in Pembury when we visit from North Devon after a long drive, It’s always a pleasure to stay here..

Dear Jeanette Thank you so much for your kind words and for choosing to stay with us at Mercure Pembury Hotel during your visits from North Devon. We are thrilled to hear that you had a pleasant stay and that you found our room comfortable and our amenities satisfactory. It's always a pleasure to welcome back returning guests like yourself, and we greatly appreciate your loyalty to our hotel. We strive to provide a relaxing and enjoyable experience for all our guests, and we are delighted to hear that we have succeeded in doing so during your stay. Your positive feedback serves as encouragement to our team, and we will continue to uphold the high standards that you have come to expect from us. Thank you again for your patronage, and we look forward to welcoming you back on your next visit to Pembury. If there is anything we can do to make your future stays even more enjoyable, please do not hesitate to let us know. Warm regards,

Nice location

Karen Couples - 4/30/2024 Confirmed reviews ALL

Efficient friendly staff, clean hotel, good food, very relaxed atmospere

Dear Karen We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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All our hotels in Tunbridge Wells

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.