Hotel - Mercure Hotel Heilbronn
Mercure Hotel Mercure Hotel

Mercure Hotel Heilbronn

4.5/5 221 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Danish
    • German
    • English
    • Spanish
    • French
    • Italian
    • Dutch
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Ironing room
  • Currency exchange

Leisure and activities

  • Fitness centre  (Nearby)
  • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-21:00
    • Opening hours : Week-end 06:30-21:00

Business services

  • 14 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Our newly built 4-star Mercure Hotel Heilbronn has 136 air-conditioned rooms. Choose between Standard Rooms with a double bed or twin beds and Privilege Rooms with a double bed. The spacious Junior Suite has a double bed.All rooms are non-smoking. Amenities in the room include free 24-hour WIFI and a desk, as well as a flat-screen TV. One child up to the age of 12 may stay in their parents' room free of charge. Small pets are welcome to stay with us (EUR 10/night).

  • 136 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 245 reviews

Our guest reviews for Mercure Hotel Heilbronn

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 221 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
C. Families - 06/11/2018 AccorHotels certified review
« Great Hotel, in the center of Heilbronn »

Location is quite central. The hotel offers convenient parking in a nearby covered carpark (8€/day) Hotel is brand new, modern and very clean. Our Room (#319) was spacious and sound proof. Bed was comfortable. The shower system (Italian shower) is not ideal as water always manages to leak under the window glass. Breakfast was very good (range and quality of the food, as well as service)

Mike R. Couples - 31/10/2018 AccorHotels certified review
« Flushing Toilets Vs Internet Access »

Reasonable hotel, staff were friendly, room was clean and bathroom was good. However - the internet access DOES NOT WORK in the room. When are hoteliers with house predominately business travellers going to realise that functional internet access is as important as flushing toilets in this day and age? Internet access in the room is non existent - however it functions (Barely) in the reception area.

Karen Families - 29/10/2018 AccorHotels certified review
« Lovely modern hotel with a great location. »

Excellent facility.

M. Families - 19/10/2018 AccorHotels certified review
« Beautiful Place, Great Location »

You guys were so accommodating when we arrived early for our check in, and the room was spacious and comfortable. All the employees were welcoming and gave great recommendations on food and activities. I would definitely stay here again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Reardon M., We very much appreciate your comments regarding your stay at the Mercure Hotel Heilbronn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Marie Brenner Guest Relations

Ar Business - 18/10/2018 AccorHotels certified review
« Hive & easy stay »

It was a nice experience. Neutral service, proper comfort and cleanliness. However no experience to stand out and remember as a guest. Missing is warmth and personal approach.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antonios R., We very much appreciate your comments regarding your stay at the Mercure Hotel Heilbronn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Marie Brenner Guest Relations Agent

Anonymous Families - 15/10/2018 AccorHotels certified review
« Wunderbar! »

I arrived early and had hoped to check in prior to 3pm. Was told the room was not ready, but staff offered to hold my luggage. I understand that room cannot be made available if it is not ready, but at other hotels I have been able to check in early.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin B., First of all, we would like to thank you for taking the time to complete this questionnaire. We are very pleased that your stay in our house turned out positive. We guarantee all our guests a check in from 15 clock. Of course you can also check in earlier if available. If you need a room in the morning, you are welcome to indicate this when booking, our staff will be happy to advise you here. We look forward to welcoming you to our hotel. Thank you again for sharing your experience, and we Sincerely, Lisa Marie Brenner Guest Relation

Couples - 15/10/2018 TripAdvisor review
« Enjoyable as every year »

Mercure Heilbronn is a hotel we recommend for its professionalism and friendliness in all the departments. From check-in to check-out, clean and spacious room, parking facility, you name it, its good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gerard F, We are very pleased that you enjoyed the stay in our hotel and you felt comfortable with us. Your consistently positive rating of our employees to be forwarded. We look forward to welcoming you back to our hotel. Best regards from Heilbronn Lisa Marie Brenner Guest Relations

Anonymous Business - 17/08/2018 AccorHotels certified review
« Nice hotel »

Hello, I was happy to stay in Mercure Heilbronn. I have a few points to mention. 1) I am a Business Plus Card holder and giving welcome drink as "small beer" as this hotel is not nice, do you really need that differentiation small or big? 2) I stayed many times in spring and summer, I don't understand why there is air coming into my room from ventilation even though i switched off my air conditioning. Every morning I realize that some air is being pumped in my room, and cold!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! Yes, in our hotel it makes sense to distinguish between big and small beer, as we welcome over 80 platinum guests each week. Our air conditioning is with fresh air, so it will pumped a litel fresh air in our room even the air conditioning is closed. Its our system. We are sorry for that. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Anonymous Business - 28/05/2018 AccorHotels certified review
« Stay: Great; Service: very poor »

My stay was great as always. The service was very paar for a person who stays in the hotel 3 nights a week for almost a year.. I forgot to cancel one night, had to pay and it could be changed within the invoice (from no show to a normal night)

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr S., vielen Dank, dass Sie sich die Zeit genommen haben unser Hotel und unseren Service zu bewerten. Ich bedaure zu lesen, dass Sie nicht anreisen konnten bzw. es leider versäumt haben zu stornieren. Es ist nun mal so, dass wenn eine Buchung mit einer Kreditkarte garantiert wird, diese Buchung (das Zimmer) von uns die ganze Nacht unabhängig von Namen, Länge des Aufenthaltes, des Anreisedatums,... für den Gast freigehalten wird. Darum haben wir Ihnen die "NoShow" (das bedeutet Nichtanreise trotz bestehender Reservierung) in Rechnung gestellt. Es hat einen rechtlichen Hintergrund, warum wir "NoShow" auf der Rechnung vermerken und nicht eine "normale" Nacht. Dies ist nicht nur unsere interne Arbeitsanweisung, den Vermerk "NoShow" nicht von der Rechnung zu nehmen. Es ist auch eine Vorgabe vorn Accor. Wir haben auch zur Kenntnis genommen, dass es Lärm in Ihrem Zimmer gab. Lag dies an der Strasse oder war es ein anderer Lärm? In dieser Woche, war leider keine Upgrade-Möglichkeit in ein Superior Zimmer (Zimmer Richtung Turm)verfügbar. Mit freundlichen Grüßen Mercure Hotel Heilbronn

Business - 30/04/2018 TripAdvisor review
« Heilbronn »

Great stay, found it on the internet great service, easy to find very central for business rooms were great value for money will stay there again next time we are in Heilbronn city has lots to to offer

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Petzer, thank you for sharing this excellent review of your stay at the Mercure Hotel Heilbronn. I am very pleased to see that you had a fantastic stay. We take great pride in our personalised service here. I look forward to welcoming you back to the hotel in the very near future. Kind regards Fee Mathew Guest Realtions - Mercure Heilbronn

L3894PFedwinc Couples - 27/09/2017 TripAdvisor review
« Nicely appointed hotel, all amenities, close to town. Breakfast not good value for money »

A typical business hotel, clean, tidy and well appointed. Facilities good, staff friendly. Restaurant (we had dinner there) good. Breakfast over-priced and poorly stocked. Even "freshly" cooked food such as omelettes and bacon and eggs were nothing special (overcooked!)

Barbara S. Business - 23/09/2017 AccorHotels certified review

the TV was defective, no Exchange was possible

Business - 13/09/2017 TripAdvisor review
« modern and clean »

Nice hotel in central part of Heibronn. Room was clean. Parking in parking house near to hotel . Good breakfast, As platinum member I was online check in but also waited 10 min. No apology. Welcome drink just upon request :(

Business - 08/08/2017 TripAdvisor review
« Best hotel in town »

This was my second visit this year, and it is still the best place in Heilbronn. Beautiful comfortable rooms with everything you need. Exceptionally friendly reception staff, ensured that I could check in early after an intercontinental flight. Great stay, will always come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hans, thank you for sharing this excellent review of your stay at the Mercure Hotel Heilbronn. It is fantastic to read that you would be delighted to stay with us again. We really appreciate the kind words of compliment towards our team. I do hope it is not long until you have occasion to return again. Kind regards Fee

Couples - 27/06/2017 TripAdvisor review
« Excellent overnight stop »

The hotel was very clean, smart and modern. Dinner in the restaurant was very good but the portions were rather large. The staff in the restaurant were very pleasant and helpful. The bed was comfortable but a twin bedded room for two people should have two chairs and more than two sockets for charging laptops etc. There were only three hangers in the wardrobe and very little bedside table space. The breakfast buffet was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, we are very grateful that you took the time to leave us your thoughts and wrote this review. We are glad to read that you felt very comfortable with the atmosphere we have created in the hotel. Please rest assured that i will take note of your comments regarding the room equipment and the matter will be adressed. We hope that we will have the pleasure of welcoming you back very soon. Greetings from the team of the Mercure Hotel Heilbronn.

Family - 20/06/2017 TripAdvisor review
« I do recommend this hotel »

Perfect location, close to the city center, within a walking distance. Very modern hotel, clean, relatively spacious room, well equipped. Very nice and helpful staff. Very good breakfast, very good coffee, good bar. Useful parking, well-working wi-fi. I am really pleased with this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tomasz, thank you very much for posting such a wonderful review. We are delighted to hear that you were greeted and treated courteously during your stay. It certainly sounds like you had the opportunity to experience many of the facilities the hotel has to offer, including our extensive breakfast buffet. We are looking forward to see you again in the very near future. Best regards from the whole team.

Thomas Business - 24/05/2017 AccorHotels certified review
« Super Hotel »

Business

Business - 17/04/2017 TripAdvisor review
« Very good hotel in the Centre of town »

Very efficient hotel catering mainly for business travelers. New property near the river Neckar and a few minutes from the town center. Modern spacious rooms with all amenities. Fantastic breakfast buffet. Only negative was the WiFi which was ok in the reception area but poor to non existent in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hans, i am truly pleased to hear that you enjoyed to come to our hotel. Thank you especially for pointing out the high standards of our Mercure Heilbronn. We look foward to many other visits of yours. Greetings from the Team.

Anonymous Business - 21/03/2017 AccorHotels certified review

It was not possible to cancel reservation. while hotel has rioght away taken money from my CC account, it did not issue an invoice which made it difficult in reimbursment of maony from my company. as proper VAT invoice is required not just pro-forma. such practice is quite dobtfu, as bank could have retained blockage of money on CC account until you were able to issue an invoice.

btb2017 Solo travel - 15/01/2017 TripAdvisor review
« Excellent loaction, Excellent service »

Though close to Heilbronn Center this is a quiet place to stay with 4++ Stars service. 2 minutes walk to Soleo, 5 minutes walk to HN center. Room very clean, stylish design of hotel layout. Staff very professional and careful.

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