Mercure Hotel Heilbronn 4 stars

TripAdvisor rating 4.5/5 245 reviews
Mercure Hotel Heilbronn
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Hotel extras

  • 136 modern air-conditioned rooms

  • Restaurant with bar and terrace serving regional and seasonal dishes

  • Central location with excellent access to public transport

  • 3.1 miles (5 km) to A6/A81 highway entrance

  • City center with shopping facilities within walking distance

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Ironing room
  • Boutiques/shopping
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre (Nearby)
  • Bike rack facilities
Business services
  • 14 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Heilbronn

Platz Am Bollwerksturm 2
74072
heilbronn
germany

Tel: +497131749950

Fax: (+49)7131/74995166

Contact email

Check-in from 15h00

Check out up to 12h00

  • BUS 12, 61 :   12, 61 K.SCHUMACHER Platz

  • KARLSRUHE :   S4 K.SCHUMACHER PL.

  • By plane

    FLUGHAFEN STUTTGART At 65km / 40 miles

  • By train

    HEILBRONN HBF At 0km / 0 miles

GPS :49.145982, 9.218538

Our accommodations

Our newly built 4-star Mercure Hotel Heilbronn has 136 air-conditioned rooms. Choose between Standard Rooms with a double bed or twin beds and Privilege Rooms with a double bed. The spacious Junior Suite has a double bed. All rooms are non-smoking. Amenities in the room include free 24-hour WIFI and a desk, as well as a flat-screen TV. One child up to the age of 12 may stay in their parents' room free of charge. Small pets are welcome to stay with us (EUR 10/night).

Standard Double Bed

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Multimedia hub

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Multimedia hub

Superior Double Bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Multimedia hub

Privilege Room Double

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Multimedia hub

Junior Suite with double bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Multimedia hub

Our restaurants and bars

LA GIRAFE

Type of cuisine: International

In the Mercure Hotel Heilbronn restaurant you can go on a culinary world tour while remaining in the center of Württemberg, with many popular international dishes on our menu. The restaurant is open daily from 5PM until 11PM.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BARLOUNGE M

Photo non contractuelle / Strictly non binding

Heilbronn is famous for its wines - at the bar, you have the opportunity to try a locally produced Riesling or Trollinger. Of course, we will also happily serve you a cold beer or any other drink, every day from 4PM until midnight.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 130

  • Maximum capacity: 140 people

Find out more

Our guest reviews for
Mercure Hotel Heilbronn

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

376 reviews

tripadvisor

TripAdvisor Rating 4.5/5

245 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

As expected

Customer review rating 4.6/5

Jorg H. Couples - 30/07/2019 AccorHotels review

All services were as expected from a Mercure Hotel.

Dear Jorg H., We very much appreciate your comments regarding your stay at the Mercure Hotel Heilbronn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Marie Brenner Guest Relations Agent

Professionnal

Customer review rating 4.6/5

Pierre-henry Business - 19/07/2019 AccorHotels review

Good reception, bar, breakfast and room. Great location. Pity we still have to checkout. Some accor hotel do auto checkouts

Dear Pierre-Henry M., We very much appreciate your comments regarding your stay at the Mercure Hotel Heilbronn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Marie Brenner Guest Relations Agent

Decent for it's price

Customer review rating 4.6/5

Antonios Business - 19/07/2019 AccorHotels review

Very good personnel

Dear Antonios E., We very much appreciate your comments regarding your stay at the Mercure Hotel Heilbronn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Marie Brenner Guest Relations Agent

Breakfast Service was excellent

TripAdvisor rating 4.5/5

katharinazech Family - 10/07/2019 TripAdvisor review

Sunday breakfast was very, very busy. However, I had the feeling you had enough staff, and even if you didn't, they made it feel like they had the masses of guest under control easily. They were friendly at all times and kept coming with refills for the buffet constantly. It's not an easy task to feed so many hungry guests, they did a great job! Please thank them for me!

Dear katharinazech, We very much appreciate your comments regarding your stay at the Mercure Hotel Heilbronn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very Modern, Central and well run Hotel in Heilbronn

TripAdvisor rating 4.5/5

Jean C Couples - 12/05/2019 TripAdvisor review

Location is very convenient (10 min walking distance of Heilbronn Haupt Banhof) Hotel is recent and modern Staff proved all helpful and effective (we stayed 4 nights in May 2019) Our room (425 was spacious, clean, quiet and well equiped) Breakfast room was very busy (BuGa festival) but food selection and quality was very good. We had dinner once and could enjoy typical Swabish food.

Dear Jean C, thank you for your feedback of the stay at Mecure Hotel Heilbronn. We are very pleased that you enjoyed the stay in our hotel very well and you felt comfortable with us. We were happy to pass on your consistently positive rating to our employees, as each and every member of our hotel team makes their individual contribution to the success of our company every day, which we are very proud of. We hope to welcome you soon. King Regards, Lisa Marie Brenner Guest Relation Agent

friendly employees, clean room and bath room, some complains

TripAdvisor rating 4.5/5

364guenterw Couples - 10/01/2019 TripAdvisor review

Double Bed Room nr 210: unfortunately the bed was just pushed and not fixed to the wall/or ground, which makes it very uncomfortable if you want to sit in the bed and read, work on lap top or else, as the bed is always moving away from the wall.Breakfast: Unfortunately the Juices were not fresh and the taste of the orange juice was like it stayed in the Container for several days already, also the cereals (Müsli) did not have a fresh taste, as well as the cutted fruits in the fruit bowl did not taste like fresh cut.

Dear 364guenterw, First of all, we would like to thank you for your evaluation and your open words. Only through your help, we are able to get to know our strengths and weaknesses better and can thus optimize our service for you and future guests. Our beds are for structural reasons, not wall-mounted, but we are in the process of finding a solution to this problem. We regret very much that the breakfast buffet was partly not properly filled up. We assure you that this does not meet our standards. We thank you very much for your constructive and helpful criticism and we are sure that we can prove on your next visit to our house that we have improved our service. We look forward to welcoming you again soon in our house. Yours sincerely Lisa Marie Brenner Guest Relations Agent

Great Hotel, in the center of Heilbronn

Customer review rating 4.6/5

C. Families - 06/11/2018 AccorHotels review

Location is quite central. The hotel offers convenient parking in a nearby covered carpark (8€/day) Hotel is brand new, modern and very clean. Our Room (#319) was spacious and sound proof. Bed was comfortable. The shower system (Italian shower) is not ideal as water always manages to leak under the window glass. Breakfast was very good (range and quality of the food, as well as service)

Flushing Toilets Vs Internet Access

Customer review rating 4.6/5

Mike R. Couples - 31/10/2018 AccorHotels review

Reasonable hotel, staff were friendly, room was clean and bathroom was good. However - the internet access DOES NOT WORK in the room. When are hoteliers with house predominately business travellers going to realise that functional internet access is as important as flushing toilets in this day and age? Internet access in the room is non existent - however it functions (Barely) in the reception area.

Lovely modern hotel with a great location.

Customer review rating 4.6/5

Karen Families - 29/10/2018 AccorHotels review

Excellent facility.

Beautiful Place, Great Location

Customer review rating 4.6/5

M. Families - 19/10/2018 AccorHotels review

You guys were so accommodating when we arrived early for our check in, and the room was spacious and comfortable. All the employees were welcoming and gave great recommendations on food and activities. I would definitely stay here again!

Dear Reardon M., We very much appreciate your comments regarding your stay at the Mercure Hotel Heilbronn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Marie Brenner Guest Relations

Hive & easy stay

Customer review rating 4.6/5

Ar Business - 18/10/2018 AccorHotels review

It was a nice experience. Neutral service, proper comfort and cleanliness. However no experience to stand out and remember as a guest. Missing is warmth and personal approach.

Dear Antonios R., We very much appreciate your comments regarding your stay at the Mercure Hotel Heilbronn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Marie Brenner Guest Relations Agent

Wunderbar!

Customer review rating 4.6/5

Anonymous Families - 15/10/2018 AccorHotels review

I arrived early and had hoped to check in prior to 3pm. Was told the room was not ready, but staff offered to hold my luggage. I understand that room cannot be made available if it is not ready, but at other hotels I have been able to check in early.

Dear Martin B., First of all, we would like to thank you for taking the time to complete this questionnaire. We are very pleased that your stay in our house turned out positive. We guarantee all our guests a check in from 15 clock. Of course you can also check in earlier if available. If you need a room in the morning, you are welcome to indicate this when booking, our staff will be happy to advise you here. We look forward to welcoming you to our hotel. Thank you again for sharing your experience, and we Sincerely, Lisa Marie Brenner Guest Relation

Enjoyable as every year

TripAdvisor rating 4.5/5

1111Gerard Couples - 15/10/2018 TripAdvisor review

Mercure Heilbronn is a hotel we recommend for its professionalism and friendliness in all the departments. From check-in to check-out, clean and spacious room, parking facility, you name it, its good.

Dear Gerard F, We are very pleased that you enjoyed the stay in our hotel and you felt comfortable with us. Your consistently positive rating of our employees to be forwarded. We look forward to welcoming you back to our hotel. Best regards from Heilbronn Lisa Marie Brenner Guest Relations

Nice hotel

Customer review rating 4.6/5

Anonymous Business - 17/08/2018 AccorHotels review

Hello, I was happy to stay in Mercure Heilbronn. I have a few points to mention. 1) I am a Business Plus Card holder and giving welcome drink as "small beer" as this hotel is not nice, do you really need that differentiation small or big? 2) I stayed many times in spring and summer, I don't understand why there is air coming into my room from ventilation even though i switched off my air conditioning. Every morning I realize that some air is being pumped in my room, and cold!

Dear Guest, Thank you for the great review of our hotel! Yes, in our hotel it makes sense to distinguish between big and small beer, as we welcome over 80 platinum guests each week. Our air conditioning is with fresh air, so it will pumped a litel fresh air in our room even the air conditioning is closed. Its our system. We are sorry for that. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Stay: Great; Service: very poor

Customer review rating 4.6/5

Anonymous Business - 28/05/2018 AccorHotels review

My stay was great as always. The service was very paar for a person who stays in the hotel 3 nights a week for almost a year.. I forgot to cancel one night, had to pay and it could be changed within the invoice (from no show to a normal night)

Sehr geehrter Herr S., vielen Dank, dass Sie sich die Zeit genommen haben unser Hotel und unseren Service zu bewerten. Ich bedaure zu lesen, dass Sie nicht anreisen konnten bzw. es leider versäumt haben zu stornieren. Es ist nun mal so, dass wenn eine Buchung mit einer Kreditkarte garantiert wird, diese Buchung (das Zimmer) von uns die ganze Nacht unabhängig von Namen, Länge des Aufenthaltes, des Anreisedatums,... für den Gast freigehalten wird. Darum haben wir Ihnen die "NoShow" (das bedeutet Nichtanreise trotz bestehender Reservierung) in Rechnung gestellt. Es hat einen rechtlichen Hintergrund, warum wir "NoShow" auf der Rechnung vermerken und nicht eine "normale" Nacht. Dies ist nicht nur unsere interne Arbeitsanweisung, den Vermerk "NoShow" nicht von der Rechnung zu nehmen. Es ist auch eine Vorgabe vorn Accor. Wir haben auch zur Kenntnis genommen, dass es Lärm in Ihrem Zimmer gab. Lag dies an der Strasse oder war es ein anderer Lärm? In dieser Woche, war leider keine Upgrade-Möglichkeit in ein Superior Zimmer (Zimmer Richtung Turm)verfügbar. Mit freundlichen Grüßen Mercure Hotel Heilbronn

Heilbronn

TripAdvisor rating 4.5/5

GrahamPetzer Business - 30/04/2018 TripAdvisor review

Great stay, found it on the internet great service, easy to find very central for business rooms were great value for money will stay there again next time we are in Heilbronn city has lots to to offer

Dear Mr. Petzer, thank you for sharing this excellent review of your stay at the Mercure Hotel Heilbronn. I am very pleased to see that you had a fantastic stay. We take great pride in our personalised service here. I look forward to welcoming you back to the hotel in the very near future. Kind regards Fee Mathew Guest Realtions - Mercure Heilbronn

Nicely appointed hotel, all amenities, close to town. Breakfast not good value for money

TripAdvisor rating 4.5/5

L3894PFedwinc Couples - 27/09/2017 TripAdvisor review

A typical business hotel, clean, tidy and well appointed. Facilities good, staff friendly. Restaurant (we had dinner there) good. Breakfast over-priced and poorly stocked. Even "freshly" cooked food such as omelettes and bacon and eggs were nothing special (overcooked!)

Customer review rating 4.6/5

Barbara S. Business - 23/09/2017 AccorHotels review

the TV was defective, no Exchange was possible

modern and clean

TripAdvisor rating 4.5/5

1donmiguel Business - 13/09/2017 TripAdvisor review

Nice hotel in central part of Heibronn. Room was clean. Parking in parking house near to hotel . Good breakfast, As platinum member I was online check in but also waited 10 min. No apology. Welcome drink just upon request :(

Best hotel in town

TripAdvisor rating 4.5/5

Hans5307 Business - 08/08/2017 TripAdvisor review

This was my second visit this year, and it is still the best place in Heilbronn. Beautiful comfortable rooms with everything you need. Exceptionally friendly reception staff, ensured that I could check in early after an intercontinental flight. Great stay, will always come back.

Dear Hans, thank you for sharing this excellent review of your stay at the Mercure Hotel Heilbronn. It is fantastic to read that you would be delighted to stay with us again. We really appreciate the kind words of compliment towards our team. I do hope it is not long until you have occasion to return again. Kind regards Fee
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