Hotel - Mercure Hotel Berlin am Alexanderplatz
Mercure Hotel Mercure Hotel

Mercure Hotel Berlin am Alexanderplatz

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3.5/5 1,289 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Bicycle hire facilities

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Opening hours : Week 06:30-10:30
    • Opening hours : Week-end 07:00-11:00

Business services

  • Self service business centre
See all services

Hotel location

Our rooms

Come and enjoy our spacious, newly renovated rooms. All 186 rooms in the 3-star Mercure Hotel Berlin Alexanderplatz are 323-sq. ft., and the 12 Suites are 646 sq. ft. Our Standard Rooms have two single beds or a double bed. The 12 luxuriouslyfurnished Privilege Rooms feature twin beds. The Suites have two separate bedrooms, each with a single bed. Each room has free WIFI, and one child up to 12 years of age may sleep in their parents' room free of charge.

  • 198 rooms
  • 132 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Crib on request
    • High speed transmission line
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
3.9/5 AccorHotels Rating Based on 1,074 reviews

Our guest reviews for Mercure Hotel Berlin am Alexanderplatz

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,289 reviews
TripAdvisor review
Business - 19/11/2017
« The hotel is worse than terrible »

I selected this hotel only because its location because I had meetings on a company at Alexanderplatz area but all the staff in this hotel is idiot and they are even not able to write an invoice. It took 45 minutes to check in to the hotel. While we tried to check out it took again 45-50 minutes and the people on the reception they even couldn't write our company name right on the invoice. The barmen at the hotel bar couldn't put the chips in to a plate. How difficult would it be? I don't recommend this hotel to anyone.

TripAdvisor review
Couples - 13/11/2017
« Ideally located for exploring Berlin »

The hotel is ideally located in marching distance to the Alexanderplatz and several tram lines have a stop directly in front of the hotel. The staff is very friendly and helpful. You have a great choice for the breakfast buffet. We had a very big room, in fact a former appartment with separate living and sleeping rooms.

AccorHotels certified review
Elaghil Business - 08/11/2017
« Good and comfortable »

It was of the best stay with mercure hotels

AccorHotels certified review
Aldo M. Solo - 08/11/2017
« Mr »

Intrnet connection need some improvement s

TripAdvisor review
Solo travel - 30/10/2017
« Re: Mercure Hotel Berlin am Alexanderplatz »

Nice hotel located in the former centre of East Berlin - there are still plenty of reminders of its GDR past. Nice rooms, friendly and attentive staff and a nice breakfast and menu. It's worth familiarising yourself with the directions from Alexanderplatz station - it's not far but you need to know which exit etc. Otherwise, it's fairly easy to find after that.

TripAdvisor review
matzi5 Solo travel - 29/10/2017
« Great option in Alexanderplatz »

A recently remodeled hotel in Alexanderplatz. The location is convenient to many tram, bus, U and S bahn lines. The balconies make this property unique. Room was clean and made up daily. The breakfast was adequate. Staff was friendly and professional. Wifi works well! A great option for a stay!

TripAdvisor review
Couples - 29/10/2017
« Great Location, Nice hotel, Wonderful breakfast BUT ..... »

... we had an upgrade to an executive room on the front of the hotel on the 6th floor, the road noise was almost unbearable, it didn't seem as noisy actually on the footpath ! The double glazing and soundproofing is not up to the job. Also there is no air con, it was at least 25 degrees in the room meaning that we left the window open all day to try and get the temperature down for a nights sleep. With the window open it was difficult to have a conversation or hear the TV over the traffic noise. Another negative, the only English language TV channel was CNN. On the positive the breakfast was the BEST we have ever had in Europe, a choice of 8 cooked meats, 6 cheeses, 5 breads, smoked salmon , fantastic tea selection, good choice of warm dishes as well. The room was spacious and spotlessly clean, as was the rest of the hotel. The bar is reasonably priced and the front desk staff helpful and pleasant. Would I stay here again, probably if I got a room on the rear of the building away from the road, but there again there are at least another 4 hotels within 200 meters which appear to be more modern including an IBIS

TripAdvisor review
Family - 26/10/2017
« Good hotel but bad wifi »

I've stayed in this hotel in oct/17 and the room was good, the breakfast was great but the wifi in the room could be better. In the room frequentily i dont have wifi signal. The location is great, the servise in gerenal also great.

TripAdvisor review
Couples - 25/10/2017
« Do not stay here! »

Horrible! Dirty rooms, smelled of smoke, dirty bathroom, the entire place is in desperate need of renovations. Th location was ok, but aside from that I cannot say anything good about this place.We checked out 5 minutes later and got another hotel.

AccorHotels certified review
Ole L. F. Couples - 06/10/2017
« Great! »

Excellent stay! Just annoying you had to renew wifi access several times. Shower cabinet door defective.

TripAdvisor review
Donny G Couples - 26/09/2017
« Showing its Age »

I booked a large suite at the Mercure Alexanderplatz Berlin for a 3 night stay in September. The hotel itself is in need of some maintenance and is showing its age. The carpets in the room and the corridor are in desperate need of a good clean and some of the room fixtures are a relic of the communist era.For the price I paid for the room, it was not great value for money. The reception staff were good and the breakfast provided was very good. This is at best a 3 star property.

AccorHotels certified review
Mike W. Solo - 15/09/2017
« Mike w »

Very nice room.efficient staff.very extensive and nice quality breakfast.not knowing Berlin at all I was a little surprised that as it was described as at alexandraplatz it was in fact a little distance away.trams do run from close by however

TripAdvisor review
Family - 08/09/2017
« When people makes the difference »

First of all, I am a frequently traveller and accorhotel fidelity program member with a gold status, I really like Mercure but I stayed also in the other company hotels. So I know what to expect from a Mercure and by now I never been disappointed. I went there with my whole family to celebrate my birthday, usually the hotel at least gives you a small present as a bottle of wine complementary, etc. this time not, ok no problem. at our arrival the people at the reception where very cold, not pleasant. even with the check-in done online the room wasn´t ready, after insisting, I got it. I didn´t receive my complimentary drink as gold member. the hotel is a 3 star, nothing extra but in a very good position, cannot say anything against, also the rooms are good. we stayed for the whole weekend and the second day one of our rooms has not been cleaned. at the reception, when explaining the problem, mrs. Kristin wasn´t absolutely professional and kind, not what somebody could expect. after insisting we got new towels at least. last day we spoke with the front office manager, a very nice man, he apologized and tried to solve the issues. his team is not good but he really was, without him I would be very angry. at the end, the hotel is ok, position is great, people at the reception are not.

TripAdvisor review
Friends getaway - 03/09/2017
« Berlin Mercure »

The property appears to need updating and it was difficult with no air-conditioning in the room. The breakfast was ok but they had some warmers with food in them but no plugged into electricity. I told the staff and they said wait 5-6 minutes. The breakfast was not kept up to the standards Mercure Hotels.

AccorHotels certified review
Alisha Solo - 02/09/2017
« clean and comfortable. Slightly warm »

It was a lovely change from hostels, a fan would have been comforting

TripAdvisor review
Solo travel - 01/09/2017
« Great for short trips, safe and near big tourist attractions! Staff has been more than helpful too! »

The hotel is 5 minutes away from Alexanderplatz and if you ask nicely you will get a room with a view of the TV tower. Tram that takes to city centre is 5-10 minutes away and the one that takes you to Berlin Wall is right outside the hotel entrance. All in all, a worthy experience!

AccorHotels certified review
L. Friends - 21/08/2017

Nice spacious room, excellent breakfast, excellent location.

AccorHotels certified review
Torben C. Friends - 16/08/2017
« Centralt beliggende og vældigt godt overnatningssted »

Dear Hotel. For your information, I can say that we visit your hotel every year the first weekend of August and have lived with you 12 times, but I am alarmed that when we get our room we have always booked a family room for 3 people, so There is no bed linen for the 3 person and so we have to talk to them in the recipe to get it done

AccorHotels certified review
Anonymous Solo - 01/08/2017
« Great »

Friendly staff helped me if I needed it.

AccorHotels certified review
Never A. Solo - 27/07/2017
« Not a place I want to stay agian »

I have to say that the welcome at the hotel was very nice. The manager welcomed me at arrival and gave me an upgrade to a room with a king-size bed. It's not their fault that the hotel and rooms are horrible. First of all its located next too a big building that needs to be pulled down. Secondly the room is a big disappointment because there is no airco and the windows let in a lot of noise from the roads next to the hotel. To be honest it looks more like a location where asylum seekers get temporary housing. I'm sorry I'm so negative but I'm really disappointed because I expected more of a Mercure hotel. I've stayed a lot in Ibis Rotterdam and that hotel is way much better. I expected Mercure to be more of a luxury brand. I guess it's not.

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