Mercure Hotel Berlin am Alexanderplatz 3 stars

TripAdvisor rating 3.5/5 1,558 reviews
Mercure Hotel Berlin am Alexanderplatz
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Hotel extras

  • 198 large, comfortable rooms with balcony

  • Centrally located in the heart of Berlin

  • Free WIFI

  • Modern hotel bar with regional specialties

  • Car park and bikes available

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Bicycles rental
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Berlin am Alexanderplatz

Mollstrasse 4
10178
berlin
germany

Tel: +49302757270

Fax: (+49)30/27572757

Contact email

Check-in from 15h00

Check out up to 12h00

  • ZOOLOGISCHER GARTEN :   200 MOLL/OTTO-BRAUN-

  • OLYMPIASTADION :   U2 ALEXANDERPLATZ

  • By plane

    SCHOENEFELD At 17km / 10.56 miles

  • By train

    BERLIN HAUPTBAHNHOF At 4.2km / 2.61 miles

GPS :52.524891, 13.420068

Our accommodations

Come and enjoy our spacious, newly renovated rooms. All 186 rooms in the 3-star Mercure Hotel Berlin Alexanderplatz are 323-sq. ft., and the 12 Suites are 646 sq. ft. Our Standard Rooms have two single beds or a double bed. The 12 luxuriously furnished Privilege Rooms feature twin beds. The Suites have two separate bedrooms, each with a single bed. Each room has free WIFI, and one child up to 12 years of age may sleep in their parents' room free of charge.

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: A partir de 30
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: A partir de 30
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Standard Room with double bed, sofa and balcony

  • Max. number of persons: 3
  • Area: A partir de 30
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Suite with twin beds

  • Max. number of persons: 4
  • Area: A partir de 60
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Privilege room with 2 single beds

  • Max. number of persons: 4
  • Area: A partir de 60
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

BAR

Photo non contractuelle / Strictly non binding

Cool down or warm up: Wind down in our bar after a busy day or kick off your Berlin nightlife experience with a cocktail, beer or glass of wine from the Mercure wine list. The bar is open from 2pm to 2am.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hotel Berlin am Alexanderplatz

100% genuine reviews from our guests

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AccorHotels Rating 3.9/5

1,557 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,558 reviews

Great location and value, but avoid in peak summer

TripAdvisor rating 3.5/5

mainaksarkar2018 Solo travel - 17/08/2019 TripAdvisor review

Location very close to all attractions, well connected, 5 minutes walk to Alexanderplatz. Spacious room, East German building, well equipped. However no air conditioning in room, fan is ineffective in summer, difficult to sleep. Otherwise excellent value for money.

Hello, Thank you for taking your time to tell us about your experience in our hotel. We always strive to meet our guest's wishes and expectations; unfortunately, it occurs that we cannot meet all requirements. Our rooms meet a three*** standard and have been approved by Accor Hotels. Air conditioning is not part of our interior and is not advertised, this is already known at booking. Regards, Steffen Hacker Front Office Manager

Rather good (privilege room)

Customer review rating 3.9/5

Matti L. Families - 05/08/2019 AccorHotels review

good location - walking distance to Alexanderplatz good breakfast - could have been more greens spacious room - but not practical layout ok hote interior - worn out carpets no air conditioning - very problematic during every hot day with southern-side-room varying service at the reception - from very good to not satisfied free water bottles did not arrive every day, even after noticing reception

The worst experience I've ever had in the Accor brand

Customer review rating 3.9/5

Rafael C. Couples - 30/07/2019 AccorHotels review

I've arrived to this Mercure hotel and got disappointed at the very first minute. The hotel is really old, looks dirty at first glance and the room is terrible. There's no air conditioning system! Instead there is a fan to be used in the 30 degrees Berlin summer. I turned that fan on and it spread dust all over the room. The bathroom was depressive. I've been a loyal guest for Accor for almost 10 years. And this is the first time I'm disappointed with an Accor hotel. This hotel for sure can't be classified as a 3 star Mercure. I've stayed in an Ibis in Munich and it was way better! My booking wasn't refundable but I checked out just one hour after check-in. I moved to the Mercure Berlin City because my wife couldn't stay there.

Ok place to stay

Customer review rating 3.9/5

Rob F. O. Solo - 28/07/2019 AccorHotels review

It was a little dissapointing staying here compared to other Mecures I've stayed at. Its very, very basic, but at least a roof over your head. The building is old both outside and in.

Dear Robert N., Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We always strive to meet our guest's whishes and expectations, unfortunately it occurs that we cannot meet all requirements. Our rooms meet a 3*** standard and have been approved by Accor Hotels. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland T +49 (0)30… -0 | F +49 (0)30… -57 E-mail: h8… | mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… Like us on Facebook: http://bit.ly/FacebookMercureAlex

The worst experience I've ever had in the Accor brand

TripAdvisor rating 3.5/5

rtchagas Couples - 28/07/2019 TripAdvisor review

I've arrived to this Mercure hotel and got disappointed at the very first minute. The hotel is really old, looks dirty at first glance and the room is terrible. There's no air conditioning system! Instead there is a fan to be used in this 30 degrees Berlin summer. I turned that fan on and it spread dust all over the room. The bathroom was depressive. I've been a loyal guest for Accor for almost 10 years. And this is the first time I'm disappointed with an Accor hotel. This hotel for sure can't be classified as a 3 star Mercure. I've been to an ibis in Munich and it was way better! My booking wasn't refundable but I checked out just one hour after check-in. I moved to the Mercure Berlin City because my wife couldn't stay there.

Hello, Thank you for your feedback on your visit to our hotel. As we have seen, you have already received an answer directly from us via AccorHotels. Best regards, Customer Care Mercure Hotel Berlin am Alexanderplatz

Great location, but fed-up staff

TripAdvisor rating 3.5/5

Artur B Friends getaway - 24/07/2019 TripAdvisor review

The hotel has a great location. There is no sheltered parking, but fenced..Unfortunately staff is vividly fed-up with clients. Hard to communicate with numbers, shall do some coaching with English ;).

Dear Artur, thanks for your honest feedback. That doesn't sound good. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Hacker Front Office Manager

Wide rooms in a refurbished building. Need more improvements.

TripAdvisor rating 3.5/5

mariodirani Family - 22/07/2019 TripAdvisor review

This hotel should have been recently incorporated to the Mercure brand. Some improvementes were made, but I hope more will be made. The room is very wide, there is even a small kitchen. The bathroom, despite its big size, has a very narrow shower box. I was a challenge to bath inside it, without hit my elbow on the faucet! The street is very noisy, due the circulation of trams and emergency vehicles. No conditioned air is available.

Dear Mario, Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We always strive to meet our guest's whishes and expectations, unfortunately it occurs that we cannot meet all requirements. Our rooms meet a 3*** standard and have been approved by Accor Hotels. Air conditioning is not part of our interior. Our house is continuously being renovated and we are constantly working on creating a homely character in all rooms. We will be happy to incorporate your impressions into the design of the next modernisation measures. Best regards, Steffen Hacker Front Office Manager

Reception service need to be urgently improved

Customer review rating 3.9/5

Y. Friends - 21/07/2019 AccorHotels review

During check out, the receptionist gave me a impressing , that she is not trained to talk with the guests. No greeting at all from beginning to the end. Even I said thank you and have a nice day before I left, she just ignore and said nothing. The equipments and building are aged, these points I knew before I booked this hotel, there is nothing to complain und I know it is not easy to make a quick improvement. But the soft service could be improved if the management is starting to take care of it. For me it was a sad story of Mercure hotel, and this hotel is definitely not reaching a Mercure standard, even not ibis.

Dear Yuya K., Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland T +49 (0)30… -0 | F +49 (0)30… -57 E-mail: h8… | mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… Like us on Facebook: http://bit.ly/FacebookMercureAlex

Extended weekend stay at mercure Alexander Platz

TripAdvisor rating 3.5/5

939bennyg Family - 18/07/2019 TripAdvisor review

The hotel was old The standard if the rooms compared to Price were quite low Curtains dirty and Jack of communication between staff as we agreed late check out but still the cleaning staff started cleaning 3 hours before agreed check out at 14,00 Positive is a fantastic breakfast - as good as a 5 Star hotel.

Hello, Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Hacker Front Office Manager

Exactly satiafied

Customer review rating 3.9/5

Abdullah A. Couples - 15/07/2019 AccorHotels review

I really liked your room, it was spacious, the hotel was calm, it was close to the shopping centers and trains points in Alexaderplatz, the room was clean, indeed it was a very good hotel

Dear Abdullah A., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland T +49 (0)30… -0 | F +49 (0)30… -57 E-mail: h8… | mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… Like us on Facebook: http://bit.ly/FacebookMercureAlex

Miss

Customer review rating 3.9/5

Shabs Business - 13/07/2019 AccorHotels review

Brilliant Customer service

Dear Shabnam P., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland T +49 (0)30… -0 | F +49 (0)30… -57 E-mail: h8… | mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… Like us on Facebook: http://bit.ly/FacebookMercureAlex

Good stay in the heart of Berlin

TripAdvisor rating 3.5/5

Zygmunt Ł Family - 11/07/2019 TripAdvisor review

The hotel is good, the room was quite big with balcony and fantastic view for the Berlin TV tower. Good service. Localization also good. So I spend 3 good days and I was really satisfied, worth to visit that hotel.

Dear Zygmunt, We very much appreciate your comments regarding your stay at the MERCURE Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. We hope you will come back and see us again soon. Best regards, Mr. Steffen Hacker Front Office Manager
Customer review rating 3.9/5

Tasos Couples - 05/07/2019 AccorHotels review

Everything was great. We had a clean, quiet and comfort room, nothing disturbed us at all, with an amazing view. The only thing we didn't like was the morning sun coming from the window from the edge of the curtains and made us wake up really early. We would definitely stay again (especially in winter when the night is bigger!!

Dear Anastasios A., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland T +49 (0)30… -0 | F +49 (0)30… -57 E-mail: h8… | mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… Like us on Facebook: http://bit.ly/FacebookMercureAlex

Almost perfect!

TripAdvisor rating 3.5/5

TasAna2008 Couples - 05/07/2019 TripAdvisor review

The room was great, comfort, clean, quiet, with an amazing view. The wifi was OK. The only thing we didn't like was the morning sun coming from the edge of the curtain and woke us up very early. We would definitely stay again there.

Dear TasAna, we very much appreciate your comments regarding your stay at the MERCURE Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. We hope you will come back and see us again soon. Best regards Mr. Steffen Hacker Front Office Manager

Good hotel but missing air conditioning

Customer review rating 3.9/5

Carolina Couples - 04/07/2019 AccorHotels review

The hotel room was big and the bed very comfortable. However, there was no air conditioning, not even a fan and Berlin had a 42C° temperature while I was there. It was very hard to sleep in with all that heat. Another good point is the breakfast, lots of options and good food. Also, while we were there, the internet was down for an entire day.

Dear Carolina G., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We always strive to meet our guest's whishes and expectations, unfortunately it occurs that we cannot meet all requirements. Our rooms meet a 3*** standard and have been approved by Accor Hotels and DEHOGA. Air conditioning is not part of our interior. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland T +49 (0)30… -0 | F +49 (0)30… -57 E-mail: h8… | mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… Like us on Facebook: http://bit.ly/FacebookMercureAlex

Too much noise at all, no A/C

Customer review rating 3.9/5

Lukas D. Business - 01/07/2019 AccorHotels review

I cannot recommend the hotel. I am used to another standard of Mercure Hotels. The welcome experience was not what I normally expect when I check in at Mercure (Accor Hotels). Not very friendly or even welcoming. One nice lady was able to give us another room on day 2. The one we got a first was too noisy without any A/C or even a ventilator. The new room had a ventilator and was not noisy. In case there was no option to get another room I would have canceled! Both rooms were neither an upgrade nor anythink like I expected as a GOLD member with ACCOR. This hotel is absolutely not a recommendation at all.

Dear Lukas D., Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you for taking your time to tell us about your experience in our hotel. We always strive to meet our guest's whishes and expectations, unfortunately it occurs that we cannot meet all requirements. Our rooms meet a 3*** standard and have been approved by Accor Hotels and DEHOGA. Air conditioning is not part of our interior. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland T +49 (0)30… -0 | F +49 (0)30… -57 E-mail: h8… | mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… Like us on Facebook: http://bit.ly/FacebookMercureAlex

Urgent renovation

TripAdvisor rating 3.5/5

Mobile59155058782 Friends getaway - 28/06/2019 TripAdvisor review

Unfriendly reception, certain persons at the reception need lessons in friendliness. Poor cleaning, not up to standard. Breakfast personnel need education, very obvious they have never worked in a restaurant. No airco, and the hotel needs an urgent renovation. Carpet in the corridors and rooms had a lot of stains.

Hello, Thank you for taking your time to tell us about your experience in our hotel. We always strive to meet our guest's whishes and expectations, unfortunately it occurs that we cannot meet all requirements. Our rooms meet a 3*** standard and have been approved by Accor Hotels. Air conditioning is not part of our interior. Our house is continuously being renovated and we are constantly working on creating a homely character in all rooms. We will be happy to incorporate your impressions into the design of the next modernisation measures. Some of our rooms have already been renovated, a carpet has been completely omitted, we have already been able to gain positive experience in these rooms and will incorporate this experience in further modernisation measures. Regards Steffen Hacker Front Office Manager

Very good

TripAdvisor rating 3.5/5

Navigator64777759471 Family - 13/06/2019 TripAdvisor review

Room was very large and window and terrace was amazing. Breakfast is great so as stuff. I am just not sure if hotel has an aircondition. There is no central one just there was something in the closet that we didn't use so I don't know and can't tell how it would work during the summer. Location is also amazing.

Hello, Thank you for taking your time to tell us about your experience in our hotel. We always strive to meet our guest's whishes and expectations, unfortunately it occurs that we cannot meet all requirements. Our rooms meet a 3*** standard and have been approved by Accor Hotels. Air conditioning is not part of our interior. What you saw in the cupboard is a fan, which our guests can use free of charge - it does not replace air conditioning, but it gives a little cool air into the room. Regards from Berlin Steffen Hacker Front Office Manager

Mercure Berlin

TripAdvisor rating 3.5/5

DayTrip27438 Couples - 17/05/2019 TripAdvisor review

The hotel appears to be converted flats, large rooms, but some of the interior is a bit tired (stains on the carpet etc, and the lift is desperately slow), lovely buffet breakfast. Perfect location for seeing Berlin with the many varied transport links on the doorstep and so many different eating places close by.

Hello, Thank you for taking your time to tell us about your experience in our hotel. Our house is continuously being renovated and we are constantly working on creating a homely character in all rooms. We will be happy to incorporate your impressions into the design of the next modernisation measures. Best regards, Steffen Hacker Front Office Manager

ok

Customer review rating 3.9/5

Mcgreg Solo - 05/05/2019 AccorHotels review

as expected

Dear Gregor E., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, on behalf Steffen Hacker Front Office Manager for the Customer Care Team ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland T +49 (0)30… -0 | F +49 (0)30… -57 E-mail: h8… | mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… Like us on Facebook: http://bit.ly/FacebookMercureAlex
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