Hotel - Mercure Hotel Berlin am Alexanderplatz
Mercure Hotel Mercure Hotel

Mercure Hotel Berlin am Alexanderplatz

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3.5/5 1,346 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Bicycle hire facilities

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Opening hours : Week 06:30-10:30
    • Opening hours : Week-end 07:00-11:00

Business services

  • Self service business centre
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Hotel location

Our rooms

Come and enjoy our spacious, newly renovated rooms. All 186 rooms in the 3-star Mercure Hotel Berlin Alexanderplatz are 323-sq. ft., and the 12 Suites are 646 sq. ft. Our Standard Rooms have two single beds or a double bed. The 12 luxuriouslyfurnished Privilege Rooms feature twin beds. The Suites have two separate bedrooms, each with a single bed. Each room has free WIFI, and one child up to 12 years of age may sleep in their parents' room free of charge.

  • 198 rooms
  • 132 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Crib on request
    • High speed transmission line
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
3.9/5 AccorHotels Rating Based on 1,155 reviews

Our guest reviews for Mercure Hotel Berlin am Alexanderplatz

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 1,346 reviews
AccorHotels certified review
Kasper Friends - 15/04/2018

Good stay, but elevators didn’t work properly.

TripAdvisor review
Family - 09/04/2018
« Good overall »

The hotel wasn't impressive from the outside but it was very comfortable inside. The staff were helpful and the breakfast was very good. The location was great and I would probably stay there again if I decide to go back to Berlin.

AccorHotels certified review
Angela P. Couples - 08/04/2018
« Good »

We were pleased with the room, plenty of space and very confortable. There was an issue with the shower head that didn't work properly, but that was not a major issue. The door frame of the door that goes to the balcony was detached, maybe for safety it should be checked. We understand that the hotel is under renovation and we didn't mind the works around the lift. Overall it was a good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela P. Maldonado, We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland ________________________________________ T +49 (0)30… -0 F +49 (0)30… -57 E-mail: h8… mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… __________________________________________ Like us on Facebook: http://bit.ly/FacebookMercureAlex

TripAdvisor review
Friends getaway - 29/03/2018
« Good Location-Reasonable price »

A liitle bit noisy from the main street. Other than that accourate with hotel accommodation. Good wifi. Nice hotel staff. Very good location, 5 min walking from AlexanderPlatz. Clean room and big. I recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Hello, We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Steffen Hacker, Front Office Manager

AccorHotels certified review
Darko D. Business - 28/03/2018
« Simply perfect. »

As always, I enjoyed my stay very much. This is by far my favorite hotel in Berlin. It has it all: amazing people that are always ready to help and support, excellent location, cozy rooms and decent internet. Breakfast is getting better every time I visit - and it gets enriched each time with even more fruits! There is not a single negative thing I could think of. This is what great service means. Thumbs up for the staff - everyone, from cleaning personal up to the managers!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Darko Dugosija, We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland ________________________________________ T +49 (0)30… -0 F +49 (0)30… -57 E-mail: h8… mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… __________________________________________ Like us on Facebook: http://bit.ly/FacebookMercureAlex

AccorHotels certified review
Mark Friends - 25/03/2018
« Pleasant stay »

My stay was a pleasant one although the hotel is beginning to look dated and needs a full refurb.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark Andrews, We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland ________________________________________ T +49 (0)30… -0 F +49 (0)30… -57 E-mail: h8… mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… __________________________________________ Like us on Facebook: http://bit.ly/FacebookMercureAlex

AccorHotels certified review
M. Solo - 20/03/2018
« Great location, good service! »

Check-in was smooth, my request for a higher floor room was accepted - thanks. I like that the room had several power sockets, especially next to the bed, which many hotel rooms lack these days. Toiletries were of good quality, clean bed linen, towels etc. Only complaint I have is that there was no hot water in the bathroom the 2nd evening, I kept the taps and shower open for more than 10 mins but still it was cold. Moreover, when I had to check out at 4.30 am the shower still did not have cold water... after 10 mins of waiting I barely managed to get room temp water. This is not good, and needs to be fixed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chikkars Manjunath, Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland ________________________________________ T +49 (0)30… -0 F +49 (0)30… -57 E-mail: h8… mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… __________________________________________ Like us on Facebook: http://bit.ly/FacebookMercureAlex

AccorHotels certified review
Stephen P. Families - 05/02/2018
« Hotel is not run for guests »

Physical Hotel is nice, good location, large room and bathroom is excellent. 1 of 2 lifts was out. Terrible noise from street because no double glazing and as a result constant emergency services alarms going off and building on the former DDR Housing Commission starts early at 8am. Bar closed at 8pm so staff do not have to clean it (mid week). Guest asked to use reception. Buffet style breakfast but prevented from using a try by staff because they want customers to collect 1 item at a time and return to table and the repeat. When the absurdity of this action was explained neither the dinning staff of the front desk thought of ant issue and refunded our pre paid breakfast money which was not a solution. Staff are friendly but the overall service blends well with the former DDR exterior of the hotel. The bar issue was informed to the weekend assistand manager who was amazed to hear this had happened.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen Pearce, Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Relatively unnoticed by the guests we have begin with the gradual restoration of the Hotel. This includes not only the renovation of the rooms but also the elevator. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland ________________________________________ T +49 (0)30… -0 F +49 (0)30… -57 E-mail: h8… mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… __________________________________________ Like us on Facebook: http://bit.ly/FacebookMercureAlex

TripAdvisor review
Business - 21/01/2018
« Nice hotel with loads of empty promisses - never again. First bad Mercure experience ever. »

The room was nice! Location excellent. I was staying here on reward points, had to adjust my booking which I did per phone with very friendly person. All great so far. Upon arrival the receptionist first charged me too much then could not offer a solution pretending it was not her problem. Where-after I stated that if they would have a bar or restaurant in house, Id keep it on my room (a simple comment "we do not have an inhouse restaurant or bar" would have saved the day, I would simply insist on my 17 euros back!) I stayed 3 nights. Lots of opportunities to solve the issue. Long story short, upon check out I made a comment about the remaining money on the room. The offered me a sandwich and after a small discussion about being vegetarian the receptionist told me to contact the hotel manager and he would be in touch the next day. I am still waiting for his message today. So far, all my reservations did not go to accor hotels due to this. To be honest, a simple "we are sorry for the inconvenience" or "at least take a bottle of wine to cover the amount" would have made a great deal of a difference.

Our hotel has responded to the review
Our hotel has responded to the review

Hello, thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. A payment of points is not allowed according to the terms and conditions. Please contact us at bewertung-alex (at) agon-group (.) com - we would like to check your reservation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paul Kubusch Deputy Front Office Manager

TripAdvisor review
Family - 03/01/2018
« Comfortable hotel but be warned. »

Our room was a good size, with a modern bathroom. The balcony was convenient for getting some fresh air. Breakfast was good, with a great deal of choice including bacon and eggs. The only real downside was that this is a smoking hotel, which isn’t conveyed on the Accor website (or not clearly at least). Even though we were on a non- smoking floor(apparently), every morning the hall stunk of cigarette smoke. As the bathrooms have an exhaust fan which can’t be switched off, the smoke is drawn into the room under the door, so the room also had a smell, although to a lesser degree. Luckily we could open the window during the day to clear it out. Whether this was the hotel putting smokers on the wrong floor, or guests smoking where they shouldn’t doesn’t matter- the result is the same. When I spoke to reception about it, they weren’t too concerned, as if it was a regular occurrence. So, overall a nice hotel in a convenient location, but if you don’t like waking up to cigarette smoke, stay somewhere else. PS, if you do stay here, the down button for the elevator on level 4 doesn’t work. Just hit the up button instead to call it, and once inside press for the ground floor- otherwise your lift will never come!

Our hotel has responded to the review
Our hotel has responded to the review

Hello, Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Hacker Front Office Manager

AccorHotels certified review
Jorgen, K. D. Families - 22/12/2017
« Berlin Hotel Mercure »

99% sattisfied one problem... my room was not ready 14:15 with bus from Copenhagen... "Scan Rejser" Why do we have 'our room' up to 12:00..??

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Kristiansen, Thank you for taking the time to share your feedback. We guarantee a check in only from 15 o'clock. If the room is ready before, this can also be used in exceptional cases beforehand. We We hope to welcome you back to our hotel very soon! Sincerely, Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland ________________________________________ T +49 (0)30… -0 F +49 (0)30… -57 E-mail: h8… mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… __________________________________________ Like us on Facebook: http://bit.ly/FacebookMercureAlex

TripAdvisor review
Family - 19/12/2017
« We really enjoyed our stay »

A very good central location with many trams around the hotel that allow easy access to any corner of the city. Each room has a balcony. The staff speak a very good English and offer very useful advice about how best to explore the city although not enough tourist information was provided. Despite the central location in downtown, it was a quite place at night with good sound proofing from outside and inside. Breakfast is very decent but the staff should closely monitor the quality of smoked salmon. My overall impression is very positive. It is a clean and tidy place with hospitable and freindly staff. Thank you for the upgrade to a suit room!

Our hotel has responded to the review
Our hotel has responded to the review

Hello, we very much appreciate your comments regarding your stay at the MERCURE Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. We hope you will come back and see us again soon. Best regards, Mr. Steffen Hacker, Front Office Manager

TripAdvisor review
Couples - 17/12/2017
« Mercure Hotel Alexandraplatz Berlin »

Fairly modern hotel within reasonable walking distance to Alexanderplatz. The breakfast was superb and the restaurant staff very attentive. The reception staff again were very helpful. The only downside to our visit was that the room coffee and tea making was not replenished, though the reception staff did provide these items when asked.

Our hotel has responded to the review
Our hotel has responded to the review

Hello, We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Steffen Hacker, Front Office Manager

TripAdvisor review
Solo travel - 14/12/2017
« Nice hotel for feeling at home »

The hotel is very well located for shopping and sightseeing. The rooms are very big and you can see that it was a former apartment house. The rooms are nice decorated. There is even a balcony and you can open all windows. Yoou have coffee and tea in the room, the breakfast is very good. Unfortunately there is no room service but you can order whatever you like from any kind of restaurant in Berlin. Restaurants are close but not just around the corner. Only negative point is the shower and the carpet. Please exchange it, no carpet and newer and clean shower would be nice. Very nice place for a middle class hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Hello, thank you for taking your time to tell us about your experience in our Mercure Hotel Berlin am Alexanderplatz. We appreciate our customer’s comments because they help us to improve our service. Regards, Steffen Hacker, Front Office Manager

AccorHotels certified review
Michael Couples - 12/12/2017
« Worth IT....... »

Extremely satisfied with the Hotel in every aspect you name it.....Clean, wonderfull staff, Nice rooms, Berakfast, Location fantastic very close to public transport....worth every penny

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael Moses, We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland ________________________________________ T +49 (0)30… -0 F +49 (0)30… -57 E-mail: h8… mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… __________________________________________ Like us on Facebook: http://bit.ly/FacebookMercureAlex

AccorHotels certified review
Darko D. Business - 07/12/2017
« Fantastic »

As always, the staff at the Mercure hotel at Alexanderplatz do their best to make you feel at home. The stay was very pleasant and comfortable. Highly recommended!

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr Dugosija , wir danken Ihnen wieder einmal vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Berlin am Alexanderplatz. Über Ihre lobenden Worte freuen wir uns immer sehr. Wir danken Ihnen für Ihre Treue im Jahr 2017 und wünschen einen guten Rutsch ins neue Jahr und freuen uns Sie auch 2018 wieder begrüßen zu können. Mit herzlichen Grüßen, Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland ________________________________________ T +49 (0)30… -0 F +49 (0)30… -57 E-mail: h8… mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… __________________________________________ Like us on Facebook: http://bit.ly/FacebookMercureAlex

TripAdvisor review
rphood2004 Family - 06/12/2017
« Mercure Hotel Alexanderplatz »

The hotel is fairly central in Alexanderplatz. It is ideal for the Christmas Markets, the Railways Both S and U, trams and busses. The Staff at every helpful and friendly, nothing is too onerous and they are a great source of local information. There are many attractions close to the hotel, making it an ideal base for exploring Berlin, Go, ENJOY!

Our hotel has responded to the review
Our hotel has responded to the review

Hello, we very much appreciate your comments regarding your stay at the MERCURE Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. We hope you will come back and see us again soon. Best regards, Mr. Steffen Hacker, Front Office Manager

AccorHotels certified review
Iulian Business - 20/11/2017
« A very German experience »

The hotel is an old DDR block of flats retooled for Mercure. You can still see the old carpets and crappy power plugs around the room. Overall, the experience was fine with a bed, a pillow and a working shower. The reception guys need some training for smiles. It was eerie to talk to them. It might star in a DDR-themed unwelcoming hotel in the 80s.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ursu, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Customer Care ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland ________________________________________ T +49 (0)30… -0 F +49 (0)30… -57 E-mail: h8… mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… __________________________________________ Like us on Facebook: http://bit.ly/FacebookMercureAlex

TripAdvisor review
Business - 19/11/2017
« The hotel is worse than terrible »

I selected this hotel only because its location because I had meetings on a company at Alexanderplatz area but all the staff in this hotel is idiot and they are even not able to write an invoice. It took 45 minutes to check in to the hotel. While we tried to check out it took again 45-50 minutes and the people on the reception they even couldn't write our company name right on the invoice. The barmen at the hotel bar couldn't put the chips in to a plate. How difficult would it be? I don't recommend this hotel to anyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ugur, Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Hacker Front Office Manager

TripAdvisor review
Couples - 13/11/2017
« Ideally located for exploring Berlin »

The hotel is ideally located in marching distance to the Alexanderplatz and several tram lines have a stop directly in front of the hotel. The staff is very friendly and helpful. You have a great choice for the breakfast buffet. We had a very big room, in fact a former appartment with separate living and sleeping rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carsten, we very much appreciate your comments regarding your stay at the MERCURE Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. We hope you will come back and see us again soon. Best regards, Mr. Steffen Hacker, Front Office Manager

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