Hotel - Mercure Hotel Berlin am Alexanderplatz
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Mercure Hotel

Mercure Hotel Berlin am Alexanderplatz

Mollstrasse 4 
10178  BERLIN
GERMANY

1,241 reviews
TripAdvisor Rating Based on 1,241 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Bicycle hire facilities

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Bicycle hire facilities

Catering

  • 1 bar(s)
  • Room service
    • Opening hours : Week 06:30-10:30
    • Opening hours : Week-end 07:00-11:00

Business services

  • Self service business centre
See all services

Hotel location

Our rooms

Come and enjoy our spacious, newly renovated rooms. All 186 rooms in the 3-star Mercure Hotel Berlin Alexanderplatz are 323-sq. ft., and the 12 Suites are 646 sq. ft. Our Standard Rooms have two single beds or a double bed. The 12 luxuriouslyfurnished Privilege Rooms feature twin beds. The Suites have two separate bedrooms, each with a single bed. Each room has free WIFI, and one child up to 12 years of age may sleep in their parents' room free of charge.

  • 198 rooms
  • 132 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Crib on request
    • High speed transmission line
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
3.9/5 AccorHotels Rating Based on 1,026 reviews

Our guest reviews for Mercure Hotel Berlin am Alexanderplatz

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 1,241 reviews
AccorHotels certified review
Torben C. Friends - 16/08/2017
« Centralt beliggende og vældigt godt overnatningssted »

Dear Hotel. For your information, I can say that we visit your hotel every year the first weekend of August and have lived with you 12 times, but I am alarmed that when we get our room we have always booked a family room for 3 people, so There is no bed linen for the 3 person and so we have to talk to them in the recipe to get it done

AccorHotels certified review
Anonymous Solo - 01/08/2017
« Great »

Friendly staff helped me if I needed it.

AccorHotels certified review
Never A. Solo - 27/07/2017
« Not a place I want to stay agian »

I have to say that the welcome at the hotel was very nice. The manager welcomed me at arrival and gave me an upgrade to a room with a king-size bed. It's not their fault that the hotel and rooms are horrible. First of all its located next too a big building that needs to be pulled down. Secondly the room is a big disappointment because there is no airco and the windows let in a lot of noise from the roads next to the hotel. To be honest it looks more like a location where asylum seekers get temporary housing. I'm sorry I'm so negative but I'm really disappointed because I expected more of a Mercure hotel. I've stayed a lot in Ibis Rotterdam and that hotel is way much better. I expected Mercure to be more of a luxury brand. I guess it's not.

AccorHotels certified review
Darko D. Business - 20/07/2017
« Perfect! »

I am often in Berlin and I have to say, this is by far my favorite choice hotel. The staff is extremely friendly and helpful and goes great lengths to make you feel like welcome. This hotel feels almost like a second home :)

AccorHotels certified review
O. G. Couples - 15/07/2017
« Spacious, clean hotel suite with good breakfast close to Berlin Alexanderplatz »

Ninth floor suite exactly as described (Privilege Room) when booked online and very clean. Reception staff friendly and efficient. Secure lockers in baggage room for extra convenience on departure day. Excellent range of good quality breakfast ingredients in Self-Service breakfast room. Location not the prettiest in Berlin and range of choice for evening meals not too close by - restaurants in Alexanderplatz and its surrounding areas are some minutes away. Food quality very good, though, and good value.

AccorHotels certified review
Alan G. Couples - 15/07/2017
« Disappointing experience at Mercure Alexanderplatz Berlin »

It was not a good experience and very disappointing after having had a very good experience two years ago at the same hotel. The service at the front desk was appalling. We had checked in online and arranged for an early check in. Despite this when we arrived at 13.00 we were told we could not have our room until 15.00 and it was only after insisting we were told our room was in fact ready. We then found that the room door would not lock. After significant delay and with no apology we were given another room but with no help to move.

AccorHotels certified review
Hans Friends - 13/07/2017

Good hotel at nice location. Great breakfast. Needs improvement: no air conditioning in rooms, slow wifi and very slow elevators.

AccorHotels certified review
Rodney C. Families - 21/06/2017
« M. »

The room was excellent,the service great however non of the staff seem to smile or make me welcome

AccorHotels certified review
Raphael Couples - 15/06/2017
« hotel for people you dislike »

The hotel is in the middle of nowhere: 15 minuts walk to Alexanderlatz, 10 minutes to the nearest UBahb station, no restaurants, coffee houses or shops in the neighborhood. The wifi didn't reach my room (315), the ventilation didn't work, no aircondition, the TV was our of order. The service was unfriendly. When I told the person in the reception that the TV was our of order, he barked at me: 'Why didn't you complain n the afternoon when the tchnician was here?'. He later came to the room to try to repair the TV, didn't succeed and left swearing (in English) 'Shit!' The elevator was out of order, the waiting time for going down was at least 5 minutes. I used to believe that the brand Mercure assurs me of a certain quality, even if I have never been to the hotel. Not any more.

AccorHotels certified review
Rb B. Solo - 15/06/2017
« Good standard of accommodation, warm, friendly & helpful staff »

Great - this was 3rd stay in this hotel in last year. Location for transport links is excellent, accommodation superb. Price was superb

TripAdvisor review
Robert C Couples - 08/05/2017
« Not a typical Mercure hotel... »

We did go to Berlin end of April. We did choose this hotel as it is place near the Alexanderplatz, thus easy accessible from the airport. Also, we did choose it as it belongs to Mercure hotel chain. Unfortunately, this is not a Mercure hotel that I am used to. For its good sides I must say that the hotel itself and our room were very clean. Nothing to complain about. The location is quite good yet it takes around 10 minutes walking time, if you arrive by bus from the airport, to get to this hotel. Then sleeping quality was good as well, no sounds coming from outside. What I did not enjoy that much was the service (apart from a very nice guy who did our check in at midnight): the hotel staff seemed to be a little bit lost and overbooked. The WiFi was absolutely unreliable, disappearing all the time (we have had a Premium one, yet we had to use our roaming instead). We had to ask extra coffee and tea, as the cleaners were not refilling the coffee/tea. We did not take the breakfast, as the price was outrageous - EUR 18,00 p/p, when just next to the hotel you could have a continental breakfast for just EUR 4,99!!! As for our room itself, it was very spacious, but completely old style (I would say communist era even). And, there was no mini bar in our room! Overall it is an average hotel in a center of Berlin. In terms of Mercure standards, it is well below the average, in my opinion. Do book it only if you have no other option.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, Thank you for taking your time to tell us about your experience in our hotel. We always strive to meet our guest's whishes and expectations, unfortunately it occurs that we cannot meet all requirements. Our rooms meet a 3*** standard and have been approved by Accor Hotels. Our guests can have a breakfast from 9.00 euros per day / person. This Notice / this information we have to many requests from our guests already started and attached directly visible next to the entrance to the breakfast room and also on the television in the lobby. Best regards, Mr. Bruno Customer Care

AccorHotels certified review
Anonymous Business - 05/05/2017

All fine, as expected. Excellent service, friendly & helpful staff. Thumbs up.

AccorHotels certified review
Anonymous Solo - 05/05/2017

Spacious room, but bed comfort could be improved compared to other Mercure hotels, Bathroom is really small and could be refreshed. Breakfast is good but really crowded at times. Room clean-up personnel very efficient and polite.

AccorHotels certified review
Anonymous Business - 04/05/2017

The room quality was very poor. It was dirty to start, and the paint in the bathroom was peeling, while fixtures hung off the wall. The wifi basically did not work. I could connect, but it was not able to even connect to Google. The cleaner came in and folded my bed sheet..and did nothing else. Towels remained hung where I left them. The dirty glass from my tea was still on the bedside table, empty water bottles were still sitting where I left them. I travel often for work, and this may have been the worst I have seen. Certainly the worst place I have stayed in Germany.

AccorHotels certified review
Anonymous Families - 03/05/2017

Room was clean but noisy. No air conditioning even while I was making reservation I was asked if that should be on or off while checking-in. Opening window make even more noise in the room due to traffic. Internet in the room was not working - was reported in the reception.

AccorHotels certified review
Anonymous Business - 28/04/2017

Old, ugly entrance, cold, none customer friendly

TripAdvisor review
Business - 26/04/2017
« cleanliness grooming amenities »

lift not clean although there were 3 staff at the reception... room old carpet.. not even body lotion in bathroom but 2 shampoo and 2 aftershampoo when just 1 would been enough... grass in flower pots outside.. receptionists not properly groomed... wifi not working in rooms during whole stay of 2 nights.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lekhraz, thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. During your stay we experienced some trouble with our internet connection in the rooms and although our provider tried to solve the problem as fast as possible, we had to ask our guests to use our PC or wireless internet connection in the lobby instead. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Hacker Front Office Manager

AccorHotels certified review
Anonymous Couples - 16/04/2017

Very helpful receptionist and staff. Good breakfast Liked the room overlooking Alexanderplatz. The hotel was dated though - although we took that to be part of the East Berlin experience. tea and coffee could be better in the room.

TripAdvisor review
Terry F Couples - 16/04/2017
« Well placed hotel and very helpful staff. »

The hotel is placed close to Alexanderplatz which is an iconic square. From there it's a bit of a walk to the other main sites but the U-Bahn is close by which gets you everywhere. Get a day ticket for about 7e for zones A/B. The hotel is next to a derelict building but if you have a room facing the TV tower then you get a great view at night. This hotel is only 3* so don't expect 4*. Having said that the room was fine and the staff very helpful and lovely. Breakfast excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terry, we very much appreciate your comments regarding your stay at the MERCURE Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. We hope you will come back and see us again soon. Best regards, Mr. Steffen Hacker Front Office Manager

AccorHotels certified review
Anonymous Couples - 15/04/2017

The staff seem indifferent when we told them that the coffee-maker did'ent work. The breakfast var pretty emty, when we came at 10:15. The staff did'ent fill it up and they acted as it was a bother that we came at this hour. I meen we still payed the same as if we came at 8 o'clock.. Not at god expirience at all. We will not come back. We have been staying at "The Mercure" hotel at "Naturkundenmuseum" and this was a really pleasent experience.

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