Hotel - Mercure Hotel Berlin am Alexanderplatz
section.presentation.hotel.accorhotels
Mercure Hotel

Mercure Hotel Berlin am Alexanderplatz

Mollstrasse 4 
10178  BERLIN
GERMANY

1,257 reviews
TripAdvisor Rating Based on 1,257 reviews
See rates
Best price guarantee
From
From 111.00 EUR Non member rate
From 99.90 EUR Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Bicycle hire facilities

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Bicycle hire facilities

Catering

  • 1 bar(s)
  • Room service
    • Opening hours : Week 06:30-10:30
    • Opening hours : Week-end 07:00-11:00

Business services

  • Self service business centre
See all services

Hotel location

Our rooms

Come and enjoy our spacious, newly renovated rooms. All 186 rooms in the 3-star Mercure Hotel Berlin Alexanderplatz are 323-sq. ft., and the 12 Suites are 646 sq. ft. Our Standard Rooms have two single beds or a double bed. The 12 luxuriouslyfurnished Privilege Rooms feature twin beds. The Suites have two separate bedrooms, each with a single bed. Each room has free WIFI, and one child up to 12 years of age may sleep in their parents' room free of charge.

  • 198 rooms
  • 132 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Crib on request
    • High speed transmission line
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
3.9/5 AccorHotels Rating Based on 1,041 reviews

Our guest reviews for Mercure Hotel Berlin am Alexanderplatz

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,257 reviews
AccorHotels certified review
Mike W. Solo - 15/09/2017
« Mike w »

Very nice room.efficient staff.very extensive and nice quality breakfast.not knowing Berlin at all I was a little surprised that as it was described as at alexandraplatz it was in fact a little distance away.trams do run from close by however

TripAdvisor review
Family - 08/09/2017
« When people makes the difference »

First of all, I am a frequently traveller and accorhotel fidelity program member with a gold status, I really like Mercure but I stayed also in the other company hotels. So I know what to expect from a Mercure and by now I never been disappointed. I went there with my whole family to celebrate my birthday, usually the hotel at least gives you a small present as a bottle of wine complementary, etc. this time not, ok no problem. at our arrival the people at the reception where very cold, not pleasant. even with the check-in done online the room wasn´t ready, after insisting, I got it. I didn´t receive my complimentary drink as gold member. the hotel is a 3 star, nothing extra but in a very good position, cannot say anything against, also the rooms are good. we stayed for the whole weekend and the second day one of our rooms has not been cleaned. at the reception, when explaining the problem, mrs. Kristin wasn´t absolutely professional and kind, not what somebody could expect. after insisting we got new towels at least. last day we spoke with the front office manager, a very nice man, he apologized and tried to solve the issues. his team is not good but he really was, without him I would be very angry. at the end, the hotel is ok, position is great, people at the reception are not.

TripAdvisor review
Friends getaway - 03/09/2017
« Berlin Mercure »

The property appears to need updating and it was difficult with no air-conditioning in the room. The breakfast was ok but they had some warmers with food in them but no plugged into electricity. I told the staff and they said wait 5-6 minutes. The breakfast was not kept up to the standards Mercure Hotels.

AccorHotels certified review
Alisha Solo - 02/09/2017
« clean and comfortable. Slightly warm »

It was a lovely change from hostels, a fan would have been comforting

TripAdvisor review
Solo travel - 01/09/2017
« Great for short trips, safe and near big tourist attractions! Staff has been more than helpful too! »

The hotel is 5 minutes away from Alexanderplatz and if you ask nicely you will get a room with a view of the TV tower. Tram that takes to city centre is 5-10 minutes away and the one that takes you to Berlin Wall is right outside the hotel entrance. All in all, a worthy experience!

AccorHotels certified review
Lebon Friends - 21/08/2017

Nice spacious room, excellent breakfast, excellent location.

AccorHotels certified review
Torben C. Friends - 16/08/2017
« Centralt beliggende og vældigt godt overnatningssted »

Dear Hotel. For your information, I can say that we visit your hotel every year the first weekend of August and have lived with you 12 times, but I am alarmed that when we get our room we have always booked a family room for 3 people, so There is no bed linen for the 3 person and so we have to talk to them in the recipe to get it done

AccorHotels certified review
Anonymous Solo - 01/08/2017
« Great »

Friendly staff helped me if I needed it.

AccorHotels certified review
Never A. Solo - 27/07/2017
« Not a place I want to stay agian »

I have to say that the welcome at the hotel was very nice. The manager welcomed me at arrival and gave me an upgrade to a room with a king-size bed. It's not their fault that the hotel and rooms are horrible. First of all its located next too a big building that needs to be pulled down. Secondly the room is a big disappointment because there is no airco and the windows let in a lot of noise from the roads next to the hotel. To be honest it looks more like a location where asylum seekers get temporary housing. I'm sorry I'm so negative but I'm really disappointed because I expected more of a Mercure hotel. I've stayed a lot in Ibis Rotterdam and that hotel is way much better. I expected Mercure to be more of a luxury brand. I guess it's not.

AccorHotels certified review
Darko D. Business - 20/07/2017
« Perfect! »

I am often in Berlin and I have to say, this is by far my favorite choice hotel. The staff is extremely friendly and helpful and goes great lengths to make you feel like welcome. This hotel feels almost like a second home :)

AccorHotels certified review
O. G. Couples - 15/07/2017
« Spacious, clean hotel suite with good breakfast close to Berlin Alexanderplatz »

Ninth floor suite exactly as described (Privilege Room) when booked online and very clean. Reception staff friendly and efficient. Secure lockers in baggage room for extra convenience on departure day. Excellent range of good quality breakfast ingredients in Self-Service breakfast room. Location not the prettiest in Berlin and range of choice for evening meals not too close by - restaurants in Alexanderplatz and its surrounding areas are some minutes away. Food quality very good, though, and good value.

AccorHotels certified review
Alan G. Couples - 15/07/2017
« Disappointing experience at Mercure Alexanderplatz Berlin »

It was not a good experience and very disappointing after having had a very good experience two years ago at the same hotel. The service at the front desk was appalling. We had checked in online and arranged for an early check in. Despite this when we arrived at 13.00 we were told we could not have our room until 15.00 and it was only after insisting we were told our room was in fact ready. We then found that the room door would not lock. After significant delay and with no apology we were given another room but with no help to move.

AccorHotels certified review
Hans Friends - 13/07/2017

Good hotel at nice location. Great breakfast. Needs improvement: no air conditioning in rooms, slow wifi and very slow elevators.

AccorHotels certified review
Rodney C. Families - 21/06/2017
« M. »

The room was excellent,the service great however non of the staff seem to smile or make me welcome

AccorHotels certified review
Raphael Couples - 15/06/2017
« hotel for people you dislike »

The hotel is in the middle of nowhere: 15 minuts walk to Alexanderlatz, 10 minutes to the nearest UBahb station, no restaurants, coffee houses or shops in the neighborhood. The wifi didn't reach my room (315), the ventilation didn't work, no aircondition, the TV was our of order. The service was unfriendly. When I told the person in the reception that the TV was our of order, he barked at me: 'Why didn't you complain n the afternoon when the tchnician was here?'. He later came to the room to try to repair the TV, didn't succeed and left swearing (in English) 'Shit!' The elevator was out of order, the waiting time for going down was at least 5 minutes. I used to believe that the brand Mercure assurs me of a certain quality, even if I have never been to the hotel. Not any more.

AccorHotels certified review
Rb B. Solo - 15/06/2017
« Good standard of accommodation, warm, friendly & helpful staff »

Great - this was 3rd stay in this hotel in last year. Location for transport links is excellent, accommodation superb. Price was superb

TripAdvisor review
Robert C Couples - 08/05/2017
« Not a typical Mercure hotel... »

We did go to Berlin end of April. We did choose this hotel as it is place near the Alexanderplatz, thus easy accessible from the airport. Also, we did choose it as it belongs to Mercure hotel chain. Unfortunately, this is not a Mercure hotel that I am used to. For its good sides I must say that the hotel itself and our room were very clean. Nothing to complain about. The location is quite good yet it takes around 10 minutes walking time, if you arrive by bus from the airport, to get to this hotel. Then sleeping quality was good as well, no sounds coming from outside. What I did not enjoy that much was the service (apart from a very nice guy who did our check in at midnight): the hotel staff seemed to be a little bit lost and overbooked. The WiFi was absolutely unreliable, disappearing all the time (we have had a Premium one, yet we had to use our roaming instead). We had to ask extra coffee and tea, as the cleaners were not refilling the coffee/tea. We did not take the breakfast, as the price was outrageous - EUR 18,00 p/p, when just next to the hotel you could have a continental breakfast for just EUR 4,99!!! As for our room itself, it was very spacious, but completely old style (I would say communist era even). And, there was no mini bar in our room! Overall it is an average hotel in a center of Berlin. In terms of Mercure standards, it is well below the average, in my opinion. Do book it only if you have no other option.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, Thank you for taking your time to tell us about your experience in our hotel. We always strive to meet our guest's whishes and expectations, unfortunately it occurs that we cannot meet all requirements. Our rooms meet a 3*** standard and have been approved by Accor Hotels. Our guests can have a breakfast from 9.00 euros per day / person. This Notice / this information we have to many requests from our guests already started and attached directly visible next to the entrance to the breakfast room and also on the television in the lobby. Best regards, Mr. Bruno Customer Care

AccorHotels certified review
Anonymous Business - 05/05/2017

All fine, as expected. Excellent service, friendly & helpful staff. Thumbs up.

AccorHotels certified review
Anonymous Solo - 05/05/2017

Spacious room, but bed comfort could be improved compared to other Mercure hotels, Bathroom is really small and could be refreshed. Breakfast is good but really crowded at times. Room clean-up personnel very efficient and polite.

AccorHotels certified review
Anonymous Business - 04/05/2017

The room quality was very poor. It was dirty to start, and the paint in the bathroom was peeling, while fixtures hung off the wall. The wifi basically did not work. I could connect, but it was not able to even connect to Google. The cleaner came in and folded my bed sheet..and did nothing else. Towels remained hung where I left them. The dirty glass from my tea was still on the bedside table, empty water bottles were still sitting where I left them. I travel often for work, and this may have been the worst I have seen. Certainly the worst place I have stayed in Germany.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From 111.00 EUR Non member rate
From 99.90 EUR Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
Best price guarantee

Our other hotels nearby

At 0 m ibis budget Berlin Alexanderplatz
ibis budget Berlin Alexanderplatz
From
From 78.00 EUR Non member rate
From 78.00 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 280 m ibis Styles Berlin Alexanderplatz
ibis Styles Berlin Alexanderplatz Hotel
From
From 75.00 EUR Non member rate
From 71.25 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 460 m ibis Berlin Mitte
ibis Berlin Mitte Hotel
From
From 95.00 EUR Non member rate
From 90.25 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.4 km ibis Styles Hotel Berlin Mitte
ibis Styles Hotel Berlin Mitte Hotel
From
From 133.00 EUR Non member rate
From 126.35 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in BERLIN
See rates