Hotel - Mercure Hotel Berlin am Alexanderplatz
Mercure Hotel Mercure Hotel

Mercure Hotel Berlin am Alexanderplatz

3.5/5 1,465 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 69.00 EUR Non member rate
From 65.55 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Pets allowed 10  EUR
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Bicycles rental

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Opening hours : Week 06:30-10:30
    • Opening hours : Week-end 07:00-11:00

Business services

  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Come and enjoy our spacious, newly renovated rooms. All 186 rooms in the 3-star Mercure Hotel Berlin Alexanderplatz are 323-sq. ft., and the 12 Suites are 646 sq. ft. Our Standard Rooms have two single beds or a double bed. The 12 luxuriouslyfurnished Privilege Rooms feature twin beds. The Suites have two separate bedrooms, each with a single bed. Each room has free WIFI, and one child up to 12 years of age may sleep in their parents' room free of charge.

  • 198 rooms
  • 132 non-smoking rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
3.9/5 AccorHotels Rating 1,407 reviews

Our guest reviews for Mercure Hotel Berlin am Alexanderplatz

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,465 reviews
Business - 11/02/2019 TripAdvisor review
« Old and new »

This hotel is situated east of Alexanderplatz. It's renovated just like many other buildings in the neighborhood; some are brand new. It's old and new, or east meets west. Very good connections from Alexanderplatz. At 5 minutes walk, a nice park in Friedrichshaim. Service was very good and good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Hello, we very much appreciate your comments regarding your stay at the MERCURE Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. We hope you will come back and see us again soon. Best regards, Mr. Steffen Hacker Front Office Manager

Klaus Business - 05/02/2019 AccorHotels certified review
« Good place in Berlin to stay. »

The external appearance of the hotel is not pleasant especially since it is next to abandoned buildings, however, the service by the hotel staff is exceptional. We were made very welcome and the room we received was perfect for us, comfortable and clean. The same can be said about the bathroom. The location is also very good and the tram stop is right in front of the hotel. The only shortcoming for me was the performance of WLAN, which should be significantly faster.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Klaus S., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland T +49 (0)30… -0 | F +49 (0)30… -57 E-mail: h8… | mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… Like us on Facebook: http://bit.ly/FacebookMercureAlex

Ousamah A Family - 28/01/2019 TripAdvisor review
« Good location, unfriendly stuff »

The hotel was in a very central and perfect location, unfortunately the stuff were not so friendly, the wifi was very poor inside the room and i was particularly surprised by my "welcome gift"! after staying 30 nights last year in Accorhotels groups, i became a gold member, and my welcome gift was two tiny bags of Harbio!!! such a joke!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ousamah, Thank you for your feedback on your visit to our hotel. Of course that does not sound good and that's not how it should be. We'll check what happened to your welcome gift, because only Haribo does not exist. Our internal processes are now closely monitored so that something like that should not happen again. Should you soon be our guest again, we will show you that there is another way. Greetings from the heart of Berlin, Steffen Hacker Front Office Manager

Family - 06/01/2019 TripAdvisor review
« The service is poor especially for clean »

This time I stayed in Mercure Hotel Berlin am Alexanderplatz for 7 nights to celebrate the new years holidays in Berlin. But unfortunately there were 2 nights for me without the room cleaning services. I don't know what had happened whether they forget or they missed on purpose (we left in the early morning and came back in the late evening, and never put any tag for non-disturbance). I asked the front desk to check the reason but always there is no any feedback then.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sirs, Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Kauf Customer Care

Ms W. Families - 26/12/2018 AccorHotels certified review
« good »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valvet w., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, i.A. Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland T +49 (0)30… -0 | F +49 (0)30… -57 E-mail: h8… | mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… Like us on Facebook: http://bit.ly/FacebookMercureAlex

Ronald J. Business - 20/12/2018 AccorHotels certified review
« Indifferent staff »

On the day of check in I tried to call the hotel 10 (!) times, throughout the afternoon to reconfirm my arrival. The phone was never picked up. when mentioning this to the staff upon my arrival the reply was "we haven't heard any phone, but we have been very busy". When in the room there was an issue with the internet, and also then the reception staff was not very interested in finding a solution. Overall, a lousy experience in this Mercure Hotel....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronald j., Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, i.A. Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland T +49 (0)30… -0 | F +49 (0)30… -57 E-mail: h8… | mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… Like us on Facebook: http://bit.ly/FacebookMercureAlex

Anonymous Couples - 16/12/2018 AccorHotels certified review
« Comfortable, relaxing break »

Hotel facilities were totally adequate for our short break, with one exception- the breakfast, which at 18 Euros per person was very overpriced, so we went elsewhere for this

Our hotel has responded to the review
Our hotel has responded to the review

Dear David M., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We find the breakfast from 12,00 Euro per day / person sufficient - Please do not misunderstand, but we have a rich breakfast buffet, where our guests in peace and time to enjoy the start of the day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, i.A. Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland T +49 (0)30… -0 | F +49 (0)30… -57 E-mail: h8… | mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… Like us on Facebook: http://bit.ly/FacebookMercureAlex

Jordi M. Families - 11/12/2018 AccorHotels certified review
« All my spectativs wete ok »

All was ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jordi M. Gonzalez, We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, i.A. Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland T +49 (0)30… -0 | F +49 (0)30… -57 E-mail: h8… | mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… Like us on Facebook: http://bit.ly/FacebookMercureAlex

Ioannis Couples - 07/12/2018 AccorHotels certified review
« great place »

very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ioannis P., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, i.A. Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland T +49 (0)30… -0 | F +49 (0)30… -57 E-mail: h8… | mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… Like us on Facebook: http://bit.ly/FacebookMercureAlex

Barbara Families - 26/11/2018 AccorHotels certified review
« Tired and weary »

We originally booked privileged accommodation. It was so dark and grim, we downgraded to half as much space, but with better lighting and mor comfortable furniture.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barbara M., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland T +49 (0)30… -0 | F +49 (0)30… -57 E-mail: h8… | mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… Like us on Facebook: http://bit.ly/FacebookMercureAlex

Couples - 24/11/2018 TripAdvisor review
« bad choice »

The reception gave us a room we didn't order and we had to change rooms twice before we got a room according to our orderRoom wasn't cleaned properly no toilet paper given the towels were changed to small towels, glasses and cups were left dirty on the table, no working telephone to communicate with reception the receptionist (Nicole) was rude, walls in room were dirty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sirs, thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Hacker Front Office Manager

Yasser E. S. Business - 21/11/2018 AccorHotels certified review
« Wonderful Stay »

The Hotel is very good; has access to every where in Berlin; vey nice view; and furniture. Staff are friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yaser El S., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland T +49 (0)30… -0 | F +49 (0)30… -57 E-mail: h8… | mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… Like us on Facebook: http://bit.ly/FacebookMercureAlex

M P. Families - 05/11/2018 AccorHotels certified review

Great location, loved the balcony. Only thing is that the staff never looks up and smile and great you when you walk in and out they pretty much only have eye contact at at check inn/out time, but I believe that’s typically German.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martine P., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland T +49 (0)30… -0 | F +49 (0)30… -57 E-mail: h8… | mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… Like us on Facebook: http://bit.ly/FacebookMercureAlex

Roger Business - 03/11/2018 AccorHotels certified review

It was OK, people were very nice, the room clean, the breakfast very good. The only thing is that I was expecting my room earlier than 15:00 because when I did the booking I stated that I was travelling from China and after nearly 20 hours I wanted to have a shower before my afternoonmeetings.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roger L., Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We can not always make an early check in before the guaranteed time (15.00). But as rooms are available, of course, our colleagues give their best and look, we can implement such wishes. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland T +49 (0)30… -0 | F +49 (0)30… -57 E-mail: h8… | mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… Like us on Facebook: http://bit.ly/FacebookMercureAlex

Anonymous Families - 02/11/2018 AccorHotels certified review
« City break to Berlin with baby »

Generally a positive experience. Room was nice, clean and plenty space for the baby. We even appeared to have been given an upgrade to accommodate this. The only complaint we have is that there was no facilities to bath the baby. Wewere forced to wash him in a small sink We had led to believe when booking by phone that some rooms had bathtubs and that we could have one depending on availability. Upon following up nearer the time, we find that no rooms have bathtubs which caused a problem. There was no temporary thing we could use to do this either. Breakfast seemed expensive so we didn't have it there

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew M., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have your comments in terms of "baby equipment" included and internally consider what options there are to implement them. As you mention, our hotel has only showers and no bath. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland T +49 (0)30… -0 | F +49 (0)30… -57 E-mail: h8… | mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… Like us on Facebook: http://bit.ly/FacebookMercureAlex

Wim M. Business - 26/10/2018 AccorHotels certified review
« Elementary room - not realy Mecure style »

looked for hotel close to the alexanderplatz, the lobby was not that cosy and welcome, looks very clean and cold, elementary. I book a privileged room, but still contemplating were the "privileged" is to be found. The room is more apartment-like with 2 room + bathroom, the bed room is huge 6 x 4 but beside a bed, sofa and wardrobe .. lots of empty space and looks not cosy at all very elementary - it looks quite "brown" as everything is brown or beige. the TV is small, the other room i presume should be the sitting room .. looks lost in the setup. a sitting room with out TV. The refrigerator .. just stands alone on the floor.. strange .probably forgotten? again not cosy at all. Bathroom has been refurbished .. small but practical, for the shower should best not be claustrophobic. Before I forget ... there is NO air-co in the room, heating are simple radiators behind the curtain (curtain closed, heating stays behind the curtain) managed one by one, no central system- the additional ventilator in the room tells me something. And when in bed you can no control the room lighting, get up and flip the switch. the rooms/beds are clean - but that is something I also can find at IBIS. This hotel thus not have the Mecure-quality at all. Breakfast was OK, nice variety of thing to eat. Staff is very friendly and helpfull.

Ole L. F. Couples - 02/10/2018 AccorHotels certified review
« Great! »

Nice stay! Spacious rooms with few minor errors. Excellent breakfast! Friendly and professional staff. Slightly unsafe parking - not fenced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ole Lau F., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland T +49 (0)30… -0 | F +49 (0)30… -57 E-mail: h8… | mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… Like us on Facebook: http://bit.ly/FacebookMercureAlex

T. Couples - 26/09/2018 AccorHotels certified review
« Satisfactory »

Hotel was okay, clean room, no airco. In the room there was a large separate area for the luggage which was convenient. No minibar in the room but vending machine in the reception area. Mattress was soft and pillows were huge. We didn't have breakfast in the hotel (expensive) since there are plenty places in the city where you can have breakfast. The hotel is at walking distance from the Alexander Platz and is close to connections to the public transport in Berlin. The direct area of the hotel is not really appealing with several empty and ruinous buildings close by.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victor T., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We always strive to meet our guest's whishes and expectations, unfortunately it occurs that we cannot meet all requirements. Our rooms meet a 3*** standard and have been approved by Accor Hotels. Air conditioning is not part of our interior. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, i.A. Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland T +49 (0)30… -0 | F +49 (0)30… -57 E-mail: h8… | mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… Like us on Facebook: http://bit.ly/FacebookMercureAlex

D. J. P. Business - 25/09/2018 AccorHotels certified review
« not good »

day 1. The reception told me that I did not have to show my credit card because they had already debited the cost for the 2 night . The personnel at the reception was not happy because they were complaining that they had to do the reception and the bar.- day 2 On the 18.09.2018 I asked in the morning wht time I had to check out and they said 12.00 - I asked an extention to 13.00 , it was refused. When I came back from Innotrans Messe, the taxi was 5 minutes too late , at 12.05 , an I had no access to my room anymore. furthermore , when the bill was presented , I expected to see 2 x203 euro as announced on the website of alexander hotel, and asked for and the bill was 203+366 euro . Moreover , the breakfast cost of 9 euro per breakfast was added , and when I told them that its not normal that the room has a differnet cost that that was announced and booked for on the website , and that for people over 60 years old the breakfast is not added to the room,, they said that they are not aware ofthat and anyway, they could not do anything as the money was already withdrawn from my account. So, I am not happy .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean P. D., Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland ________________________________________ T +49 (0)30… -0 F +49 (0)30… -57 E-mail: h8… mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… __________________________________________ Like us on Facebook: http://bit.ly/FacebookMercureAlex

Maggie Friends - 24/09/2018 AccorHotels certified review
« Comfortable and spacious room, but in need of updating »

Staff were friendly and helpful. Room was clean and comfortable and very spacious, and looked as if had been repainted recently, but furnishing was "tired" and old fashioned. The hotel was chosen by friends who we joined for a long weekend so had not compared prices ourselves, but I was expecting something a little better quality for the price we paid. Proximity to Alexanderplatz and tram stop outside makes it a good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. C., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland ________________________________________ T +49 (0)30… -0 F +49 (0)30… -57 E-mail: h8… mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… __________________________________________ Like us on Facebook: http://bit.ly/FacebookMercureAlex

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 69.00 EUR Non member rate
From 65.55 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates