Mercure Hotel Berlin am Alexanderplatz 3 stars

TripAdvisor rating 3.5/5 1,515 reviews
Mercure Hotel Berlin am Alexanderplatz
See on a map
+ 14 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • 198 large, comfortable rooms with balcony

  • Centrally located in the heart of Berlin

  • Free WIFI

  • Modern hotel bar with regional specialties

  • Car park and bikes available

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 10.00 EUR
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Bicycles rental
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Berlin am Alexanderplatz

Mollstrasse 4
10178
berlin
germany

Tel: +49302757270

Fax: (+49)30/27572757

Contact email

Check-in from 15h00

Check out up to 12h00

  • ZOOLOGISCHER GARTEN :   200 MOLL/OTTO-BRAUN-

  • OLYMPIASTADION :   U2 ALEXANDERPLATZ

  • By plane

    SCHOENEFELD At 17km / 10.56 miles

  • By train

    BERLIN HAUPTBAHNHOF At 4.2km / 2.61 miles

GPS :52.524891, 13.420068

Currently, close to our hotel

Tour of the Television Tower, Berlin

From 01/01/2019 to 31/12/2019

At 854 m

Old National Gallery, Berlin

From 01/01/2010 to 31/12/2019

At 1.5 km

Tour of the Pergame Museum, Berlin

From 01/01/2010 to 31/12/2019

At 1.5 km

The Bode Museum, Berlin, visit

From 01/01/2010 to 31/12/2019

At 1.6 km

Altes Museum in Berlin, UNESCO heritage, visit

From 01/01/2010 to 31/12/2019

At 1.6 km

Berlin Cathedral, visit

From 01/01/2019 to 31/12/2019

At 1.6 km

Museum of German History, Berlin, visit

From 01/01/2010 to 31/12/2019

At 1.8 km

Classic Open Air 2019

From 04/07/2019 to 08/07/2019

At 2.1 km

Original Bauhaus

From 06/09/2019 to 27/01/2020

At 2.7 km

Schönhausen Palace, Berlin, UNESCO heritage, visit

From 01/01/2019 to 31/12/2019

At 6 km

Our accommodations

Come and enjoy our spacious, newly renovated rooms. All 186 rooms in the 3-star Mercure Hotel Berlin Alexanderplatz are 323-sq. ft., and the 12 Suites are 646 sq. ft. Our Standard Rooms have two single beds or a double bed. The 12 luxuriously furnished Privilege Rooms feature twin beds. The Suites have two separate bedrooms, each with a single bed. Each room has free WIFI, and one child up to 12 years of age may sleep in their parents' room free of charge.

Standard Room with twin beds

  • Max. number of persons: ‌2
  • Area: From 30
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 30
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with double bed, sofa and balcony

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Superior Suite with twin beds

  • Max. number of persons: ‌4
  • Area: From 60
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Privilege room with 2 single beds

  • Max. number of persons: ‌4
  • Area: From 60
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

BAR

Photo non contractuelle / Strictly non binding

Cool down or warm up: Wind down in our bar after a busy day or kick off your Berlin nightlife experience with a cocktail, beer or glass of wine from the Mercure wine list. The bar is open from 2pm to 2am.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hotel Berlin am Alexanderplatz

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.9/5

1,504 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,515 reviews

Very good

TripAdvisor rating 3.5/5

Navigator64777759471 Family - 13/06/2019 TripAdvisor review

Room was very large and window and terrace was amazing. Breakfast is great so as stuff. I am just not sure if hotel has an aircondition. There is no central one just there was something in the closet that we didn't use so I don't know and can't tell how it would work during the summer. Location is also amazing.

Mercure Berlin

TripAdvisor rating 3.5/5

DayTrip27438 Couples - 17/05/2019 TripAdvisor review

The hotel appears to be converted flats, large rooms, but some of the interior is a bit tired (stains on the carpet etc, and the lift is desperately slow), lovely buffet breakfast. Perfect location for seeing Berlin with the many varied transport links on the doorstep and so many different eating places close by.

ok

Customer review rating 3.9/5

Mcgreg Solo - 05/05/2019 AccorHotels certified review

as expected

Dear Gregor E., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, on behalf Steffen Hacker Front Office Manager for the Customer Care Team ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland T +49 (0)30… -0 | F +49 (0)30… -57 E-mail: h8… | mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… Like us on Facebook: http://bit.ly/FacebookMercureAlex

Great location & staff

Customer review rating 3.9/5

Christina A. P. Friends - 01/05/2019 AccorHotels certified review

A very satisfactory stay - location is great - extremely close to Alexanderplatz and with the tram right outside the door. The room could have benefited from a small fridge and the kettle could need a tune up (since it was not equipped with an on/off button - only the wall plug) a couple of chairs on the patio would have been nice. The staff were very friendly and the service was great. Will recommend this hotel and definitely stay again.

Dear Christina Ann P., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, on behalf Steffen Hacker Front Office Manager for the Customer Care Team ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland T +49 (0)30… -0 | F +49 (0)30… -57 E-mail: h8… | mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… Like us on Facebook: http://bit.ly/FacebookMercureAlex

disappoiting check out

TripAdvisor rating 3.5/5

ClassicJPP Couples - 27/04/2019 TripAdvisor review

Hotel itself is what it promises- 3 star hotel- big rooms- needs renovation- cheap- great breakfast, but when checkin out I do not want to argue with desk officer about 70 + euros ( Wehad prepaid rooms and breakfast , but she wanted us to pay our brealfasts, when I showed my printed documents about prepayments, no apologies etc )

Hello, Thank you for your feedback on your visit to our hotel. I'd like to apologize for the inconvenience at the check out, there was certainly just a misunderstanding or it was a systemic error - I hope it all worked out well. We will use your comments to optimize the internal processes and to sensitize our employees once again. With best regards, Steffen Hacker Front Office Manager

The room was specious and clean

Customer review rating 3.9/5

Gabriel Business - 23/04/2019 AccorHotels certified review

The night reception staff was very friendly and helpful during the check in while the day staff at the reception seemed cold and less connected to their clients; maybe they were too busy.

Dear Gabriel G., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland T +49 (0)30… -0 | F +49 (0)30… -57 E-mail: h8… | mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… Like us on Facebook: http://bit.ly/FacebookMercureAlex

good location and good breakfast

Customer review rating 3.9/5

David P. Families - 31/03/2019 AccorHotels certified review

good location for a visit to family in Berlin

Dear David p., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, from the Customer Care Team ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland T +49 (0)30… -0 | F +49 (0)30… -57 E-mail: h8… | mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… Like us on Facebook: http://bit.ly/FacebookMercureAlex

Lovely hotel that could do with a refurbishment

Customer review rating 3.9/5

Simon H. Solo - 25/03/2019 AccorHotels certified review

Very good

Dear Simon H., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Customer Care Team ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland T +49 (0)30… -0 | F +49 (0)30… -57 E-mail: h8… | mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… Like us on Facebook: http://bit.ly/FacebookMercureAlex

Nice hotel not too far from the center

TripAdvisor rating 3.5/5

BoSweden297415 Couples - 17/03/2019 TripAdvisor review

Better inside than from the outside. Few parking places, but staff delivered very good service, room very good as well as breakfast. Also walking distance to Alexander Platz or simply take the tram. Dining in close walking distance was a little of a challenge.

Dear Bo, We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With best regards, Med vänliga hälsningar Steffen Hacker Front Office Manager

Worse internet connection

Customer review rating 3.9/5

Vadim Families - 16/03/2019 AccorHotels certified review

Bad internet connection

Dear Vadim Z., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologize that the Internet was too bad, you had asked at the reception for another access, the colleagues can certainly help there. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland T +49 (0)30… -0 | F +49 (0)30… -57 E-mail: h8… | mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… Like us on Facebook: http://bit.ly/FacebookMercureAlex

Front desk at checkout .......

TripAdvisor rating 3.5/5

0bertrandv Solo travel - 06/03/2019 TripAdvisor review

This hotel should be re-classed as an Ibis. Nothing to do with a Mercure. It's in a cool area 10m from Tramway. Breakfast is ok. But the service at the check out was horrible..... Non professional. Maybe typical in Berlin. I will not come again for sure.

Dear 0bertrandv, Thanks for your feedback. Our hotel is regularly audited by Accor Hotels and we have been classified as Mercure because we meet the Mercure standard. We're sorry to say that you didn't feel we met this standard, but we will use your comments to evaluate them internally and see what we can do better. Thank you for your comments. From the heart of the capital, Steffen Hacker Front Office Manager

Location, breakfast and price very good. Reception could be more friendly.

Customer review rating 3.9/5

Anonymous Families - 05/03/2019 AccorHotels certified review

The room was big and clean, however the hotel in general looks a bit old and lag charme. The location is very good with easy access to public transportation. The only real complain is that some of the people working in the reception do not know what the word service means. The breakfast had everything you need and was maintained so very nice.

Dear Bjorn Elkaer A., Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you for pointing out that your experience with the reception staff did not go so well. We will evaluate this again internally and sensitize our employees. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland T +49 (0)30… -0 | F +49 (0)30… -57 E-mail: h8… | mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… Like us on Facebook: http://bit.ly/FacebookMercureAlex

Feedback

TripAdvisor rating 3.5/5

Scenic00915106687 Solo travel - 03/03/2019 TripAdvisor review

The all was good expect the internet connection . I couldn't connect my mobile and tablet . The speed of the internet was not strong enough for connecting . The all services were good . I reported many times .

Hello and thanks for your feedback. Too bad you didn't mention which network you couldn't connect to. So it's hard to check if it's up to us, or if it's up to your devices. We still use your hint to check the networks. Greetings from Berlin, Steffen Hacker Front Office Manager

Supersized room

TripAdvisor rating 3.5/5

palmercov Solo travel - 01/03/2019 TripAdvisor review

My room had a balcony with a lovely view overlooking Alexanderplatz. The hotel location is great, 10 minutes walk to the Station/underground. There is a tram and bus stop outside the hotel. The buffet breakfast has a wide variety of choices

Dear palmercov, We very much appreciate your comments regarding your stay at the MERCURE Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. We hope you will come back and see us again soon. Best regards, Mr. Steffen Hacker, Front Office Manager

A weekend in Berlin

TripAdvisor rating 3.5/5

Stay32404243472 Solo travel - 28/02/2019 TripAdvisor review

Clean and comfortable hotel with spacious rooms and instant access to the city's great tram system. Fantastic location to Alexanderplatz and therefore to the rest of \||Germany as well as western Berlin and Wansee, Potsdam, etc.

Hello, We very much appreciate your comments regarding your stay at the MERCURE Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. We hope you will come back and see us again soon. Best regards, Mr. Steffen Hacker Front Office Manager
Customer review rating 3.9/5

Anonymous Solo - 26/02/2019 AccorHotels certified review

3 nights stay in a huge room

Dear Nikolaos S., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland T +49 (0)30… -0 | F +49 (0)30… -57 E-mail: h8… | mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… Like us on Facebook: http://bit.ly/FacebookMercureAlex

Pillows

TripAdvisor rating 3.5/5

Mookfish Business - 16/02/2019 TripAdvisor review

The place is good, staff friendly, BUT they have HUGE pillows. I ask three times for a smaller pillow and they did not have one. Hotels specialise in sleeping, so it would make sense to have a range of pillow options, or at least a few different ones just in case. So I actually slept badly every night.

Dear Mookfish, thank you for taking the time to tell us about your stay in our hotel. We regret the inconvenience you have experienced and apologize for it. The situations you describe do not correspond in any way to our own requirements and we will discuss and evaluate these topics with the responsible departments. We appreciate sharing your concerns, and we are pleased to welcome you as our guest in the future. Kind regards Nicole Kauf

Old and new

TripAdvisor rating 3.5/5

Guide34499511937 Business - 11/02/2019 TripAdvisor review

This hotel is situated east of Alexanderplatz. It's renovated just like many other buildings in the neighborhood; some are brand new. It's old and new, or east meets west. Very good connections from Alexanderplatz. At 5 minutes walk, a nice park in Friedrichshaim. Service was very good and good breakfast.

Hello, we very much appreciate your comments regarding your stay at the MERCURE Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. We hope you will come back and see us again soon. Best regards, Mr. Steffen Hacker Front Office Manager

Good place in Berlin to stay.

Customer review rating 3.9/5

Klaus Business - 05/02/2019 AccorHotels certified review

The external appearance of the hotel is not pleasant especially since it is next to abandoned buildings, however, the service by the hotel staff is exceptional. We were made very welcome and the room we received was perfect for us, comfortable and clean. The same can be said about the bathroom. The location is also very good and the tram stop is right in front of the hotel. The only shortcoming for me was the performance of WLAN, which should be significantly faster.

Dear Klaus S., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland T +49 (0)30… -0 | F +49 (0)30… -57 E-mail: h8… | mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… Like us on Facebook: http://bit.ly/FacebookMercureAlex

Good location, unfriendly stuff

TripAdvisor rating 3.5/5

Ousamah A Family - 28/01/2019 TripAdvisor review

The hotel was in a very central and perfect location, unfortunately the stuff were not so friendly, the wifi was very poor inside the room and i was particularly surprised by my "welcome gift"! after staying 30 nights last year in Accorhotels groups, i became a gold member, and my welcome gift was two tiny bags of Harbio!!! such a joke!

Dear Ousamah, Thank you for your feedback on your visit to our hotel. Of course that does not sound good and that's not how it should be. We'll check what happened to your welcome gift, because only Haribo does not exist. Our internal processes are now closely monitored so that something like that should not happen again. Should you soon be our guest again, we will show you that there is another way. Greetings from the heart of Berlin, Steffen Hacker Front Office Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in berlin