Hotel - Mercure Kingfisher Bay Resort Fraser Island
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Mercure Hotel

Mercure Kingfisher Bay Resort Fraser Island

Mercure Kingfisher Bay Resort  Kingfisher Bay QLD 
4655  FRASER ISLAND
AUSTRALIA

4,957 reviews
TripAdvisor Rating Based on 4,957 reviews
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Check-in from 14h00
Check out up to 10h00
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Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Indoor unheated pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Childrens Club for 6 to 12 years (Paying)
    • Outdoor playground for children

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Childrens Club for 6 to 12 years (Paying)
    • Outdoor playground for children
  • 100% non-smoking hotel
  • HERVEY BAY
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundromat
  • Cash machine

Leisure and activities

  • Swimming pool
    • Indoor unheated pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Childrens Club for 6 to 12 years (Paying)
    • Outdoor playground for children
  • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
  • Outdoor tennis court
  • Beach and water sports
    • Boat excursions (Paying)
    • Deep sea fishing/Sea fishing (Nearby)
    • Jet skiing (Paying, Nearby)
    • Kayaking
    • Private beach
    • Sailing facilities (Paying)
    • Snorkelling/Scuba diving center (Paying)
  • Other sports activities
    • Billiards/Snooker (Paying)
    • Jogging track
    • Table tennis
    • Volley ball facilities

Catering

  • 3 restaurant(s)
  • 5 bar(s)
  • Snack & beverage machine

Business services

  • 8 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 152 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 76 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Spa/Jacuzzi in bathroom
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • WIFI in your room
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure Kingfisher Bay Resort Fraser Island

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 4,957 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Couples - 16/09/2017
« Dissapointment »

The last time we visited Kingfisher Bay Resort was in 2002 - prior to that date we were regular visitors, mainly as day trippers from Hervey Bay to indulge in the seafood smorgasbord - although we did stay at the resort a few times. We realise that the resort is 25 years old and is a high maintenance venue - we saw deterioration in many areas. There seemed to be a fairly high percentage of Staff who were trainees and the quality of food was not as it was. Rooms were clean but we have to say we were disappointed!!!

TripAdvisor review
ShaDaveLouis Family - 31/03/2017
« Our favourite resort »

The kingfisher is our favourite resort in Australia. We've been 5 times now, with our son at various ages and there's always so much for us and him to do. The buffet breakfast is lovely and we love to sit by the pool area to eat. Our room was peaceful nestled in the trees overlooking the lake area. Top tip: Our favourite spot is sunset at the jetty hut. You can't beat it. Our only improvements would be that our check-in was late (after 4pm) which was unusual in our previous experience. Also, we felt the sandbar is looking very tired now & is in need of a facelift.

TripAdvisor review
fergsnz Couples - 30/07/2016
« Great place, and I'd definitely go again. »

Kingfisher Bay Resort is a fantastic place to go for a bit of R&R, or for a bit of adventure. I'd highly recommend the day-long Beauty Spots tour. Martin was our driver and he was an exceptional guide, explaining all the history of the island, the geology, the people, the wildlife; and he did all of this while skilfully manoeuvring an insane 400 hp 4WD bus through extremely narrow sandy tracks. It was surreal in parts. The trip included visiting Lake McKenzie (crystal clear waters and white sand), the wreck of the Maheno, Eurong (the resort on the eastern side of the island), a sand blow, cliffs of coloured sand, a wild dingo, a pod of excited whales, and an exciting 80 km/h + journey down the beach. This is an absolute must for anyone visiting the island. It is also an absolute must to go to the Sand Bar and indulge in late afternoon cocktails, while watching the sun set over Hervey Bay. The cocktails are very moreish and reasonably priced. As for the food, we ate at the Maheno Restaurant, and didn't quite get around to going to Sea Belle (largely due to the cocktails at the Sand Bar). The Maheno Restaurant was great, and our waiter Simon was a particularly friendly and nice guy. I'd certainly recommend Kingfisher Bay Resort to anyone looking to get away to a beautiful island. Apparently there is a pretty long rainy season there though, so be careful when you book.

Our hotel has responded to the review
Our hotel has responded to the review

Thanks for the fantastic five star review and recommendation fergsnz! We love seeing our New Zealand neighbours out and about discovering Fraser Island and it sounds like you took every opportunity to do just that while you were with us. Like anywhere, of course we get rain on the island but there is no particular “wet season”, with weather reflective of that of mainland Hervey Bay. Either way, sunshine or rain, we have you covered with tours running regardless and plenty of daily activities available at Kingfisher Bay Resort. On behalf of Martin, Simon and all the team, we very much look forward to welcoming you back again soon and wish you all the best for the rest of your Aussie adventures while you are here!

TripAdvisor review
Couples - 15/07/2016
« A Relaxing Holiday »

Don't stay at Kingfisher Bay Resort if you are looking for a raging night life and manicured gardens because this is a place to share with nature. The service is super friendly and all staff seem to go out of their way to always give a cheery greeting and a broad smile when ever you meet them. Kingfisher Bay is for relaxation and walking. It is a place to discover nature

TripAdvisor review
Couples - 08/07/2016
« A Beautiful Place To Stay »

The staff at Mercure Kingfisher Bay Resort Fraser Island were wonderful. We thoroughly enjoyed our stay. I am have Coeliacs and the chef came out to go through what I could eat and I was able to choose lovey tasting and interesting gluten free food. Our room had a fabulous view and the set up of the resort made it easy to access what you needed. We will be back for a longer stay next time.

TripAdvisor review
Family - 10/04/2016
« Spectacular »

it was the perfect holiday. The friendly reservation staff were so helpful and patient in guiding us through the necessary barge & permit requirements. It all flowed seamlessly. The rooms were spotless & the staff amazing. The resort and facilities were outstanding, even providing a high pressure wash for the 4WD. We can't wait to go back again.

TripAdvisor review
jjbarr87 Couples - 12/10/2015
« very average »

It is definitely in need of upgrades in the rooms especially the tiles and bathrooms. Service in the restaurants was slow even when we were the only people there. Food was very overpriced for what was very average pub meals. Was very disappointing to see the slip in standard, I stayed here 3 years ago and was thoroughly impressed with the standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear jjbarr87. Thank you for posting a review following your most recent stay - we really enjoy seeing return guests and appreciate your loyalty. Please accept our sincere apologies that your time with us on this occasion has failed to impress. We value candid feedback such as yours as it allows us to make improvements to our products and services and would like to assure you we are listening to recent guest comments and working hard to make positive changes in our restaurant. On behalf of all the team, we do hope you visit again soon, giving us the opportunity to redeem ourselves.

TripAdvisor review
Couples - 28/08/2015
« Could be a lot better »

The shuttle service provided treats you as a tour party rather than an individual, leading you past Reception and through the hotel before handing out the keys to the group; it does provide a distraction for any bored guests lounging in the bar area though. The rooms have a spare bed, which for most people staying on the resort was unnecesary and made a reasonable sized room small. Noise from adjoining rooms can be distracting as there are adjoining room doors on both sides of the room and you can hear everything your neighbours are saying. We thought the bathroom had not be cleaned properly as the was a long hair on the floor but discovered that was due to the out-flow water from the shower bubbling up out of the drain in the floor, which also caused the bathroom floor to be wet after every shower. The bathroom also had an interesting feature of a large plain glass window facing out to the walkway, although you cannot be seen it is a little disconcerting when sitting on the toilet. The towels were thin, worn and grey. The walkways to the rooms were probably great when first built but look a little tired and grubby now. The view from some rooms are probably great (if you have a sea view) but others (including ours) is of scrub and (in our case) the laundry. There was no room service, because of the amount of guests staying one night an additional take away service was arranged (as restaurant was fully booked), there is a large Bistro being on site but only open on Fridays and Saturdays. Food was nothing special and not cheap. It was not the standard expected from a Mercure hotel and looks like it is time to spend some money on it, time to think of the customer than maximum profit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jasp99 Thank you for taking the time to post a review. Please accept our sincere apologies that your stay has failed to impress. Our Assistant Resort Manager, Corey would like to invite you to contact him at asst_resortmgr@kingfisherbay (please mention this review title) so he can identify the room you stayed in and personally address your specific feedback.

TripAdvisor review
Roman S Friends getaway - 30/04/2015
« great place to stay »

Hi all, I would like to share our expirience staying at this resort. After i have made booking i have read reviews..more of negative, i was then concerned with my booking.. when we arived rooms and staff were really good. We have booked 2 rooms with breakfast. Good clean facilities, close to everything, staff was very helpfull and assisted with ferry bookings etc. If you are planning trip to fraser and to expirience its beauty i would recommend this resort. the only thing is missing is stowe or microwave. ..we had out mini portable stove that we were using for cooking sometimes..apart from that Everything was perfect. Will go there again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roman S Thank you for your review sharing your kind comments about your recent stay and our staff. We are very pleased you enjoyed your time at Kingfisher Bay Resort – Fraser Island and look forward to seeing you again soon.

TripAdvisor review
Couples - 15/04/2015
« Enjoy the peace and quiet »

We went over on the ferry and left our car on the mainland. I think the process for booking the ferry and parking should have been explained to us at the time of booking. The resort is excellent very laid back and staff friendly and helpful. The ranger guided tours are a great introduction to the resort and the island. I just wish we had more time there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie B Thank you for your 4 star review and great feedback about our staff and ranger guided tours. We apologise that some information was not relayed to you at the time you made your booking and have passed your comments onto our Reservations Manager to ensure these processes are explained to future guests. From all of us here at Kingfisher Bay Resort – Fraser Island, we look forward to seeing you back again very soon.

TripAdvisor review
mickandannie Couples - 24/02/2015
« Pleasant stay but not over rated »

The overall stay was relaxing, pleasant and comfortable. The resort is value for money. We had not been back for 15 years and so it was nice to see it still there and the surrounds had been respected. Staff were obliging. Food in Seabelles was exceptional. Food on other occasions was satisfying but nothing out of the ordinary with a little more effort it could have been easily improved. Some mornings the weetbix were covered with glad wrap, sometimes they weren't. Small issue, but soggy weetbix? The humidity should be catered for at all times for all food. Rooms are three star and still have the beach "musty" smell, so we kept the air con going all the time which alleviated this issue. The shower curtain was insufficient to keep the floor dry which was a nuisance. The shower head sometimes flew off the cradle and sprayed water everywhere. If you are staying on the lower floor, you need to hope that the people above you don't decide to "thump" around at midnight as the floors are not sound proof. Every time we tried to dial "9" we could not get a response. The phone was very unreliable - room 119. The music in the common areas was not appropriate for various times of the day, especially "rock" music at breakfast. The surroundings are very pleasant and relaxing and maybe the music could be adapted to the various times of the day. We did note that some of the local fishermen were cheeky enough to take advantage of the pool facilities after fishing on the jetty. We know this because we were fishing on the jetty when they moored for the day (and night). We never had any issues, but in my mind then raised the issue of security around the facilities? Would recommend the resort, but don't book thinking it is a 5 star property.

Our hotel has responded to the review
Our hotel has responded to the review

Dear mickandannie Thank you for taking the time to post and for your constructive criticism regarding your weetbix and the restaurant music and the locals swimming - we'll certainly be passing this on to the team. It's also great to see that our staff were obliging and that you enjoyed your meal in Seabelle. You don't mention whether you let us know about your room as the team would've been more than happy to attend to that for you. We also want to assure you we never market ourselves as a luxury or 5-star property and would welcome any feedback you have re this. Best Regards, Kevin Bailie, General Manager.

TripAdvisor review
Gary D Couples - 15/02/2015
« Fantastic Stay at Kingfisher Bay Resort, Fraser Island »

We went to Fraser from the Sunshine Coast so we drove to the Kingfisher Bay mainland office and left our car there and went over on the ferry as foot passengers. Highly recommend this option. Would also highly recommend the 4WD full day tour and the light plane flight that takes off from and lands on the beach near the coloured sands. Four wheel drives are also available for hire from Kingfisher Bay. And the sunsets are amazing !!!!

Our hotel has responded to the review
Our hotel has responded to the review

Hi Gary D Great to read that you had a fantastic stay with us on Fraser Island. We also recommend the Beauty Spots tour as a great way to see the sites (if you're not confident driving); to get your bearings if you're planning on hiring a car; or to relax and let others handle the tides, traffic and terrain. Thanks for your terrific review.

TripAdvisor review
niikees Friends getaway - 02/02/2015
« The raw nature experience in paradise »

Once I got over the fact that it's not recommended to swim in the ocean anywhere due to a variety of creatures, the lovely pool area came in very handy ;) The lakes are amazing but do require 4WD vehicle to get around due to the large size of the island and dingoes. Non the less it was very peaceful and grounding.... the interactive ranger walks and talks were very interesting!

Our hotel has responded to the review
Our hotel has responded to the review

Dear niikees, Thank you for your response on your stay. We are glad to hear you enjoyed your time with us, especially our Ranger walks and talks. It is always motivating to share this feedback with our teams and we will do so at our next Ranger team meeting. We hope to see you on the Island again in the not too distant future.

TripAdvisor review
Samantha H Family - 28/01/2015
« A great time »

In Jan I visited the island with my two children and some friends. We spent four fantastic days at Kingfisher Resort and enjoyed every minute. We were lucky to have fantastic weather and spent a lot of time either in the pool or lazing around it. The children particularly enjoyed the Beauty Spots tour of the island and the Bush Tucker walk. We also enjoyed some great meals down at the Sand Bar and the cheese platter at the Jetty Hut was pretty good too. More staff are probably needed to keep on top of clearing tables, emptying the towel hampers around the pool and staffing the Maheno restaurant and bar. This would help make a better impression on visitors, especially those who have travelled great distances and spent a lot of money getting to this amazing part of the world. While waiting for a drink at the Maheno bar a worker announced that there would be no more cocktails for another hour. No reason was given. Lots of frustrated people who had to settle for something else. I found most of the staff very friendly and helpful especially Jamie, who promptly arrived to fix the A/C in my room, Feronica at the spa and Rebecca in the restaurant. Overall, it was a great four days and we are looking forward to another visit soon.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Samantha H Thanks for these kind comments and for the sound out to our staff members who went over and above. We appreciate it.

TripAdvisor review
TheAussieBeachBums Family - 04/01/2015
« Great alternative to Eastern side »

We go to Fraser Island 3-4 times a year, but this was our first time staying on the Western side. Access from River Heads was easy although make sure you book ahead in peak times. No 4WDing needed to drive to the resort. We stayed in a hotel room which overlooked a lagoon - very peaceful. Odd room numbers overlook the lagoons/beach. Lower room numbers are very close to main buildings and pool - highly recommend this end of the hotel rooms. My husband and I both woke up with sore backs - bed felt comfy but obviously wasn't suited to us :( We loved the extended pool hours 6am -10pm so kids enjoyed the early morning as well as evening swims in the main pool. We didn't eat at the resort so can't comment on that. We brought our own food. There's a bar fridge in the hotel room. There are also villas for families with full kitchens, but for our one night stay the hotel room with 1 queen, 1 single, and air beds for our other kids was sufficient. The resort is powered by electricity from the mainland. A lightning strike took out the power on the mainland for an extended period (over 15 hours), but the resort only stayed out for about 20 minutes before switching on their diesel generators. We were still able to use all electricity including air conditioners during our stay so I couldn't fault them on their provision of power as some others have commented on. We only stayed one night, then headed to the Eastern Side. We loved how close it was to Lake McKenzie, only about half hour drive. Would recommend a one nighter here at the beginning or end of your trip for a bit of luxury, but it's too far to travel each day to our favourite spots on Fraser.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TheAussieBeachBums Great to see repeat guests visiting our island paradise and we thank you for your comprehensive review and your kind comments. We also thank you for your patience during the power outage (which stretched from Bundaberg to Gympie), which was certainly out of our control. We hope to see you back on Fraser Island again in the not-too-distant future.

TripAdvisor review
Anna-Carina T Friends getaway - 02/01/2015
« Overpriced 3 star hotel at best »

On first sight the resort is nice enough, however the rooms are tired and the bathrooms kinda old. For what you get, this place is terribly overpriced. We only stayed one night and paid close to $300, without breakfast. I have stayed in some motels which were a LOT nicer and also much cheaper. I'm ok with paying island prices if what you get is worth it, however not at this place. The staff were so unprofessional and not properly trained. We waited 30 minutes to order a drink at the bar, then another 10 minutes for them to make it, then 10 more minutes to pay. Seriously? We won't be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna-Carina T It's never our intention for guests to leave unhappy and we apologise that we have let you down on this visit. If you'd like to talk through these comments with one of our resort senior managers, please feel free to email us on feedback@kingfisherbay.com (mention this review title) and let us know your contact details. Thanks also for taking the time to provide feedback.

TripAdvisor review
Anonymous Family - 21/12/2014
« Great break away »

This was a great place to stay, we had interconnecting hotel style rooms. They were clean and tidy, and positioned with utmost privacy, no one can really see into your room and you look out onto a lagoon. The only reason we chose to visit the island was because it is now part of the Accor group. The discount on the room was great and made it affordable for a family. The discounts off your food were great, however some staff in the hotel had no clue about how the program worked or what the discount should be. Very frustrating dinner on the first night, with not great service in the Maheno buffet restaurant. Once seated and ordered one drink, we didnt see or hear from anyone again. The buffet was ordinary and very basic, only fruit for desert We ate at the Sandbar after that every night and it was great and their staff were also great. Accor advantage plus discount on every meal no problem at all or any hassles.

Our hotel has responded to the review
Our hotel has responded to the review

Hi there It's great to read you enjoyed your stay and we're pleased that our Sand Bar team looked after you whilst you were with us. Thanks for your candid feedback re your visits to The Maheno which we'll be sharing with our new F&B Manager, Warwick Travers, to take up with his team. We hope you'll give us the opportunity to redeem ourselves with future stays.

TripAdvisor review
Family - 01/10/2014
« Not suitable for physically challenged. »

The resort is very spread out. You travel long distances to rooms and villas. Steps are everywhere. Villas may be up steep hills. Make sure you book with the knowledge you would need to request a special room.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Kathryn2800 Thank you for taking the time to post on Trip Advisor. Our Reservations team certainly advise all of our guests to let us know if you have any special requirements, needs or dietaries when coming to stay, so we can allocate rooms/villas accordingly. There are several hotel rooms located on the northern end of the hotel rooms that allow easier access to the Centre Complex and facilities.

TripAdvisor review
Family - 30/09/2014
« Simply Superb - Frazer Island »

Simply superb! Fantastic holiday destination. Lake Mackenzie, Eli Creek, Maheno ship reck and the KingFisher Bay was a great resort. Nice and pleasant environment. Very family and friendly. I would definately return.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Daniel N It's always great to see those five green stars line up, but even better when the comments are like yours. Thanks for taking the time to post and we look forward to seeing you back on the world's largest sand island in the not-too-distant future.

TripAdvisor review
Friends getaway - 15/09/2014
« mary »

Stayed a week, 4 days too long. Little to do around the resort. Limited independent walks. Not enough choice of restaurants, or menu items. Seabelle expensive and unappealing bush tucker menu. meheno restaurant hit & miss, in choice & service. Rooms housekeeping sloppy & haphazard.

Our hotel has responded to the review
Our hotel has responded to the review

Hi MaryDMelbourne It is never our intention for guests to leave unhappy and it appears we haven't met expectations on several levels for which we apologise. We invite you to contact us on feedback@kingfisherbay (mention this review) with your contact details and one of our Senior Management will be in touch. Our new Executive Housekeeper is particularly keen to follow up on your comments regarding cleanliness. We look forward to hearing from you at your earliest convenience.

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