Mercure Kingfisher Bay Resort Fraser Island 4 stars

TripAdvisor rating 4.0/5 6,897 reviews
Mercure Kingfisher Bay Resort Fraser Island
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Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundromat
  • Cash machine
  • Porter
Leisure and activities
  • Swimming pool
  • Massage
  • Services for children
  • Golf
  • Outdoor tennis court
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 5 bar(s)
  • Snack & beverage machine
Business services
  • 8 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Kingfisher Bay Resort Fraser Island

Mercure Kingfisher Bay Resort
North White Cliffs
4655
fraser island
australia

Tel: +61741949300

Fax: (+61)7/41949230

Contact email

Check-in from 14h00

Check out up to 10h00

  • Con-X-ion :   BNE/HERVEY BAY

GPS :-25.392323, 153.030034

Our accommodations

Standard Room 1 Queen and 1 Single Bed

  • Max. number of persons: ‌3
  • Area: From 33
  • Views: Lagoon view, Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior Room 1 Queen and 1 Single Bed

  • Max. number of persons: ‌3
  • Area: From 34
  • Views: Lagoon view, Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars

Seabelle Restaurant

Type of cuisine: Regional

Indulge in a fine dining experience with a stunning bush setting, at the resort's signature restaurant. Renowned for its specially crafted menus, it draws inspiration from the island's indigenous Butchulla tribe, to blend seasonal and local produce.

Dinner

17:30 - 21:30

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MAHENO RESTAURANT

Type of cuisine: Other cooking style

Maheno Restaurant provides a casual all-day dining atmosphere, with indoor and outdoor settings. Enjoy a cocktail poolside, light snacks, or a famous seafood tower. Open daily for buffet breakfast & espresso coffee, lunch and a Buffet Carte evening menu.

Lunch

11:30 - 16:00

  • Mon
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Dinner

18:00 - 21:00

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MAHENO BAR

Photo non contractuelle / Strictly non binding

Maheno Bar is a casual lounge bar located in the resort's main atrium, overlooking the pool and lagoon. Ready to serve from midday until late in the night, enjoy the relaxing atmosphere indoors, or indulge in a specialty cocktail on the outdside deck.

Lunch

  • Mon
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Dinner

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SEABELLE BAR

Photo non contractuelle / Strictly non binding

Serving from 5pm, this intimate cocktail bar is located within Seabelle Restaurant, and is perfect for a pre-dinner drink. Indulge in a signature bush tucker inspired cocktail, or a range of decadent espresso martinis for an evening night-cap.

Dinner

  • Mon
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SAND BAR

Photo non contractuelle / Strictly non binding

Sit back, relax and enjoy a refreshing beverage on The Sand Bar's spacious outdoor decks, after of Fraser Island adventures. Take in the bush surrounds and pool-side views, with a range of wine, beers, spirits and specialty cocktails on offer.

Lunch

  • Mon
  • Tue
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  • Sat
  • Sun

Dinner

  • Mon
  • Tue
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Sunset Bar

Photo non contractuelle / Strictly non binding

Admire the spectacular sunset views along the western beach, sip on a refreshing beverage, and even nibble on a cheese or prawn platter. Relax with friends on the The Sunset Bar's deck, or find a table down on the sand, for a perfect end to the day.

DINGO BAR

Photo non contractuelle / Strictly non binding

The Dingo Bar is the place to be for some fun, lively theme nights and great music. Located adjacent to the resort's backpacker Wilderness Lodges, mingle with global travellers, enjoy some specialty cocktail jugs, have a dance, or even a game of pool.

Dinner

  • Mon
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Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 273 m²

  • Maximum capacity: 320 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Kingfisher Bay Resort Fraser Island

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

6,897 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Lovely resort in a great location

TripAdvisor rating 4.0/5

Robg1949 Couples - 31/05/2019 TripAdvisor review

Good facilities with access to miles of beaches, rain forest, and wild life. Comfortable rooms, nice restaurants and bars. Perfect place to relax or be adventurous. The light aircraft trip available from 75 mile beach was excellent value.

Relaxing long stay

TripAdvisor rating 4.0/5

lizlyngoo Couples - 21/10/2018 TripAdvisor review

We stayed 9 nights and really enjoyed the resort and the island. The bushwalking is good, the beaches are beautiful and it was great to put our feet up an unwind. Can't understand why you'd only stay an afternoon or overnight in this beautiful spot.

Nice place and good hotel

TripAdvisor rating 4.0/5

epp2k Family - 11/04/2018 TripAdvisor review

Nice place , good food good hotel, we enjoyed stay , service was quite good. Nice three pools. Plenty to see and enjoy around the resort itself. We all enjoyed. I will visit again soon with my family.

Our 2 night stay at Kingfisher Bay Resort

TripAdvisor rating 4.0/5

Quenby212 Friends getaway - 04/01/2018 TripAdvisor review

We thoroughly enjoyed our stay at this resort. The staff were professional, but also friendly and attentive. The resort and facilities were well designed and conducive to relaxing, and the natural beauty of the surrounds was breathtaking. Getting to and from the island was organised for us and helped to make the entire experience most pleasurable.

Dear Quenby212, Thank you so much for the 5 star review! We are so pleased to hear you enjoyed your stay and have ensured your comments have been shared with the team. We at Kingfisher Bay Resort hope to see you back on Fraser Island in the near future.

Excellent

TripAdvisor rating 4.0/5

241lesleyp Couples - 01/12/2017 TripAdvisor review

Seabelle Restaurant was just superb, the food varied and the combinations of flavours was excellent. Although the head chef was away the two Assistant Chefs we of a high standard . Towels not drying in the bathroom was the only issue we found. Staff were all lovely and we enjoyed our 7 night holiday.

Dissapointment

TripAdvisor rating 4.0/5

grahamsusan2016 Couples - 16/09/2017 TripAdvisor review

The last time we visited Kingfisher Bay Resort was in 2002 - prior to that date we were regular visitors, mainly as day trippers from Hervey Bay to indulge in the seafood smorgasbord - although we did stay at the resort a few times. We realise that the resort is 25 years old and is a high maintenance venue - we saw deterioration in many areas. There seemed to be a fairly high percentage of Staff who were trainees and the quality of food was not as it was. Rooms were clean but we have to say we were disappointed!!!

Our favourite resort

TripAdvisor rating 4.0/5

ShaDaveLouis Family - 31/03/2017 TripAdvisor review

The kingfisher is our favourite resort in Australia. We've been 5 times now, with our son at various ages and there's always so much for us and him to do. The buffet breakfast is lovely and we love to sit by the pool area to eat. Our room was peaceful nestled in the trees overlooking the lake area. Top tip: Our favourite spot is sunset at the jetty hut. You can't beat it. Our only improvements would be that our check-in was late (after 4pm) which was unusual in our previous experience. Also, we felt the sandbar is looking very tired now & is in need of a facelift.

Great place, and I'd definitely go again.

TripAdvisor rating 4.0/5

fergsnz Couples - 30/07/2016 TripAdvisor review

Kingfisher Bay Resort is a fantastic place to go for a bit of R&R, or for a bit of adventure. I'd highly recommend the day-long Beauty Spots tour. Martin was our driver and he was an exceptional guide, explaining all the history of the island, the geology, the people, the wildlife; and he did all of this while skilfully manoeuvring an insane 400 hp 4WD bus through extremely narrow sandy tracks. It was surreal in parts. The trip included visiting Lake McKenzie (crystal clear waters and white sand), the wreck of the Maheno, Eurong (the resort on the eastern side of the island), a sand blow, cliffs of coloured sand, a wild dingo, a pod of excited whales, and an exciting 80 km/h + journey down the beach. This is an absolute must for anyone visiting the island. It is also an absolute must to go to the Sand Bar and indulge in late afternoon cocktails, while watching the sun set over Hervey Bay. The cocktails are very moreish and reasonably priced. As for the food, we ate at the Maheno Restaurant, and didn't quite get around to going to Sea Belle (largely due to the cocktails at the Sand Bar). The Maheno Restaurant was great, and our waiter Simon was a particularly friendly and nice guy. I'd certainly recommend Kingfisher Bay Resort to anyone looking to get away to a beautiful island. Apparently there is a pretty long rainy season there though, so be careful when you book.

Thanks for the fantastic five star review and recommendation fergsnz! We love seeing our New Zealand neighbours out and about discovering Fraser Island and it sounds like you took every opportunity to do just that while you were with us. Like anywhere, of course we get rain on the island but there is no particular “wet season”, with weather reflective of that of mainland Hervey Bay. Either way, sunshine or rain, we have you covered with tours running regardless and plenty of daily activities available at Kingfisher Bay Resort. On behalf of Martin, Simon and all the team, we very much look forward to welcoming you back again soon and wish you all the best for the rest of your Aussie adventures while you are here!

A Relaxing Holiday

TripAdvisor rating 4.0/5

Jim O Couples - 15/07/2016 TripAdvisor review

Don't stay at Kingfisher Bay Resort if you are looking for a raging night life and manicured gardens because this is a place to share with nature. The service is super friendly and all staff seem to go out of their way to always give a cheery greeting and a broad smile when ever you meet them. Kingfisher Bay is for relaxation and walking. It is a place to discover nature

A Beautiful Place To Stay

TripAdvisor rating 4.0/5

jobe33 Couples - 08/07/2016 TripAdvisor review

The staff at Mercure Kingfisher Bay Resort Fraser Island were wonderful. We thoroughly enjoyed our stay. I am have Coeliacs and the chef came out to go through what I could eat and I was able to choose lovey tasting and interesting gluten free food. Our room had a fabulous view and the set up of the resort made it easy to access what you needed. We will be back for a longer stay next time.

Spectacular

TripAdvisor rating 4.0/5

774Kerri Family - 10/04/2016 TripAdvisor review

it was the perfect holiday. The friendly reservation staff were so helpful and patient in guiding us through the necessary barge & permit requirements. It all flowed seamlessly. The rooms were spotless & the staff amazing. The resort and facilities were outstanding, even providing a high pressure wash for the 4WD. We can't wait to go back again.

very average

TripAdvisor rating 4.0/5

jjbarr87 Couples - 12/10/2015 TripAdvisor review

It is definitely in need of upgrades in the rooms especially the tiles and bathrooms. Service in the restaurants was slow even when we were the only people there. Food was very overpriced for what was very average pub meals. Was very disappointing to see the slip in standard, I stayed here 3 years ago and was thoroughly impressed with the standard.

Dear jjbarr87. Thank you for posting a review following your most recent stay - we really enjoy seeing return guests and appreciate your loyalty. Please accept our sincere apologies that your time with us on this occasion has failed to impress. We value candid feedback such as yours as it allows us to make improvements to our products and services and would like to assure you we are listening to recent guest comments and working hard to make positive changes in our restaurant. On behalf of all the team, we do hope you visit again soon, giving us the opportunity to redeem ourselves.

Could be a lot better

TripAdvisor rating 4.0/5

Jasp99 Couples - 28/08/2015 TripAdvisor review

The shuttle service provided treats you as a tour party rather than an individual, leading you past Reception and through the hotel before handing out the keys to the group; it does provide a distraction for any bored guests lounging in the bar area though. The rooms have a spare bed, which for most people staying on the resort was unnecesary and made a reasonable sized room small. Noise from adjoining rooms can be distracting as there are adjoining room doors on both sides of the room and you can hear everything your neighbours are saying. We thought the bathroom had not be cleaned properly as the was a long hair on the floor but discovered that was due to the out-flow water from the shower bubbling up out of the drain in the floor, which also caused the bathroom floor to be wet after every shower. The bathroom also had an interesting feature of a large plain glass window facing out to the walkway, although you cannot be seen it is a little disconcerting when sitting on the toilet. The towels were thin, worn and grey. The walkways to the rooms were probably great when first built but look a little tired and grubby now. The view from some rooms are probably great (if you have a sea view) but others (including ours) is of scrub and (in our case) the laundry. There was no room service, because of the amount of guests staying one night an additional take away service was arranged (as restaurant was fully booked), there is a large Bistro being on site but only open on Fridays and Saturdays. Food was nothing special and not cheap. It was not the standard expected from a Mercure hotel and looks like it is time to spend some money on it, time to think of the customer than maximum profit.

Dear Jasp99 Thank you for taking the time to post a review. Please accept our sincere apologies that your stay has failed to impress. Our Assistant Resort Manager, Corey would like to invite you to contact him at asst_resortmgr@kingfisherbay (please mention this review title) so he can identify the room you stayed in and personally address your specific feedback.

great place to stay

TripAdvisor rating 4.0/5

Roman S Friends getaway - 30/04/2015 TripAdvisor review

Hi all, I would like to share our expirience staying at this resort. After i have made booking i have read reviews..more of negative, i was then concerned with my booking.. when we arived rooms and staff were really good. We have booked 2 rooms with breakfast. Good clean facilities, close to everything, staff was very helpfull and assisted with ferry bookings etc. If you are planning trip to fraser and to expirience its beauty i would recommend this resort. the only thing is missing is stowe or microwave. ..we had out mini portable stove that we were using for cooking sometimes..apart from that Everything was perfect. Will go there again

Dear Roman S Thank you for your review sharing your kind comments about your recent stay and our staff. We are very pleased you enjoyed your time at Kingfisher Bay Resort – Fraser Island and look forward to seeing you again soon.

Enjoy the peace and quiet

TripAdvisor rating 4.0/5

Julie B Couples - 15/04/2015 TripAdvisor review

We went over on the ferry and left our car on the mainland. I think the process for booking the ferry and parking should have been explained to us at the time of booking. The resort is excellent very laid back and staff friendly and helpful. The ranger guided tours are a great introduction to the resort and the island. I just wish we had more time there.

Dear Julie B Thank you for your 4 star review and great feedback about our staff and ranger guided tours. We apologise that some information was not relayed to you at the time you made your booking and have passed your comments onto our Reservations Manager to ensure these processes are explained to future guests. From all of us here at Kingfisher Bay Resort – Fraser Island, we look forward to seeing you back again very soon.

Pleasant stay but not over rated

TripAdvisor rating 4.0/5

mickandannie Couples - 24/02/2015 TripAdvisor review

The overall stay was relaxing, pleasant and comfortable. The resort is value for money. We had not been back for 15 years and so it was nice to see it still there and the surrounds had been respected. Staff were obliging. Food in Seabelles was exceptional. Food on other occasions was satisfying but nothing out of the ordinary with a little more effort it could have been easily improved. Some mornings the weetbix were covered with glad wrap, sometimes they weren't. Small issue, but soggy weetbix? The humidity should be catered for at all times for all food. Rooms are three star and still have the beach "musty" smell, so we kept the air con going all the time which alleviated this issue. The shower curtain was insufficient to keep the floor dry which was a nuisance. The shower head sometimes flew off the cradle and sprayed water everywhere. If you are staying on the lower floor, you need to hope that the people above you don't decide to "thump" around at midnight as the floors are not sound proof. Every time we tried to dial "9" we could not get a response. The phone was very unreliable - room 119. The music in the common areas was not appropriate for various times of the day, especially "rock" music at breakfast. The surroundings are very pleasant and relaxing and maybe the music could be adapted to the various times of the day. We did note that some of the local fishermen were cheeky enough to take advantage of the pool facilities after fishing on the jetty. We know this because we were fishing on the jetty when they moored for the day (and night). We never had any issues, but in my mind then raised the issue of security around the facilities? Would recommend the resort, but don't book thinking it is a 5 star property.

Dear mickandannie Thank you for taking the time to post and for your constructive criticism regarding your weetbix and the restaurant music and the locals swimming - we'll certainly be passing this on to the team. It's also great to see that our staff were obliging and that you enjoyed your meal in Seabelle. You don't mention whether you let us know about your room as the team would've been more than happy to attend to that for you. We also want to assure you we never market ourselves as a luxury or 5-star property and would welcome any feedback you have re this. Best Regards, Kevin Bailie, General Manager.

Fantastic Stay at Kingfisher Bay Resort, Fraser Island

TripAdvisor rating 4.0/5

Kathryn W Couples - 15/02/2015 TripAdvisor review

We went to Fraser from the Sunshine Coast so we drove to the Kingfisher Bay mainland office and left our car there and went over on the ferry as foot passengers. Highly recommend this option. Would also highly recommend the 4WD full day tour and the light plane flight that takes off from and lands on the beach near the coloured sands. Four wheel drives are also available for hire from Kingfisher Bay. And the sunsets are amazing !!!!

Hi Gary D Great to read that you had a fantastic stay with us on Fraser Island. We also recommend the Beauty Spots tour as a great way to see the sites (if you're not confident driving); to get your bearings if you're planning on hiring a car; or to relax and let others handle the tides, traffic and terrain. Thanks for your terrific review.

The raw nature experience in paradise

TripAdvisor rating 4.0/5

niikees Friends getaway - 02/02/2015 TripAdvisor review

Once I got over the fact that it's not recommended to swim in the ocean anywhere due to a variety of creatures, the lovely pool area came in very handy ;) The lakes are amazing but do require 4WD vehicle to get around due to the large size of the island and dingoes. Non the less it was very peaceful and grounding.... the interactive ranger walks and talks were very interesting!

Dear niikees, Thank you for your response on your stay. We are glad to hear you enjoyed your time with us, especially our Ranger walks and talks. It is always motivating to share this feedback with our teams and we will do so at our next Ranger team meeting. We hope to see you on the Island again in the not too distant future.

A great time

TripAdvisor rating 4.0/5

Samantha H Family - 28/01/2015 TripAdvisor review

In Jan I visited the island with my two children and some friends. We spent four fantastic days at Kingfisher Resort and enjoyed every minute. We were lucky to have fantastic weather and spent a lot of time either in the pool or lazing around it. The children particularly enjoyed the Beauty Spots tour of the island and the Bush Tucker walk. We also enjoyed some great meals down at the Sand Bar and the cheese platter at the Jetty Hut was pretty good too. More staff are probably needed to keep on top of clearing tables, emptying the towel hampers around the pool and staffing the Maheno restaurant and bar. This would help make a better impression on visitors, especially those who have travelled great distances and spent a lot of money getting to this amazing part of the world. While waiting for a drink at the Maheno bar a worker announced that there would be no more cocktails for another hour. No reason was given. Lots of frustrated people who had to settle for something else. I found most of the staff very friendly and helpful especially Jamie, who promptly arrived to fix the A/C in my room, Feronica at the spa and Rebecca in the restaurant. Overall, it was a great four days and we are looking forward to another visit soon.

Hi Samantha H Thanks for these kind comments and for the sound out to our staff members who went over and above. We appreciate it.

Great alternative to Eastern side

TripAdvisor rating 4.0/5

datravelaholic Family - 04/01/2015 TripAdvisor review

We go to Fraser Island 3-4 times a year, but this was our first time staying on the Western side. Access from River Heads was easy although make sure you book ahead in peak times. No 4WDing needed to drive to the resort. We stayed in a hotel room which overlooked a lagoon - very peaceful. Odd room numbers overlook the lagoons/beach. Lower room numbers are very close to main buildings and pool - highly recommend this end of the hotel rooms. My husband and I both woke up with sore backs - bed felt comfy but obviously wasn't suited to us :( We loved the extended pool hours 6am -10pm so kids enjoyed the early morning as well as evening swims in the main pool. We didn't eat at the resort so can't comment on that. We brought our own food. There's a bar fridge in the hotel room. There are also villas for families with full kitchens, but for our one night stay the hotel room with 1 queen, 1 single, and air beds for our other kids was sufficient. The resort is powered by electricity from the mainland. A lightning strike took out the power on the mainland for an extended period (over 15 hours), but the resort only stayed out for about 20 minutes before switching on their diesel generators. We were still able to use all electricity including air conditioners during our stay so I couldn't fault them on their provision of power as some others have commented on. We only stayed one night, then headed to the Eastern Side. We loved how close it was to Lake McKenzie, only about half hour drive. Would recommend a one nighter here at the beginning or end of your trip for a bit of luxury, but it's too far to travel each day to our favourite spots on Fraser.

Dear TheAussieBeachBums Great to see repeat guests visiting our island paradise and we thank you for your comprehensive review and your kind comments. We also thank you for your patience during the power outage (which stretched from Bundaberg to Gympie), which was certainly out of our control. We hope to see you back on Fraser Island again in the not-too-distant future.
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