Hotel - Aparthotel Adagio Köln City
Adagio Hotel Adagio Hotel

Aparthotel Adagio Köln City

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4.0/5 520 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK-IN
  • Dry cleaning / Ironing

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • Snack & beverage machine
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Hotel location

Our apartments

  • 115 apartments
  • 100% non-smoking hotel
  • 5 apartments for people with reduced mobility
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our apartments fittings
4.4/5 AccorHotels Rating Based on 2,101 reviews

Our guest reviews for Aparthotel Adagio Köln City

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 520 reviews
AccorHotels certified review
Jennifer B. Families - 07/04/2018
« Perfect for our short family stay. »

We stayed three nights with one teenager and a baby. The separate rooms were ideal for us and the facilities in the rooms were excellent. We had an issue with the cot bed but the staff sorted it quickly and were all friendly and helpful with us. The location was great for us too. A nice stroll from the station and all tourist spots were in easy walking distance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer Atkinson, Thank you for taking the time to share your feedback and for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lavell Johnson, Front Office Agent

AccorHotels certified review
Mega Families - 06/04/2018
« Fire alarm too sensitive !! »

We chose this Aparthotel because it was an ideal place for our family of 4. We as parents had our own bedroom and the kids slept on the sofa bed. And the small kitchen was the most appealing to us, because after a whole day of sightseeing, we usually prefer to chill and cook a simple dinner. However, we ended up only using the microwave to heat up food, because upon check in, they made sign an agreement that if in case the fire alarm turns on, we will have to pay a 500€ fee. I found that very funny, because we have stayed at the Berlin Adagio, and we didnt have to sign anything like that. So I googled reviews of the Adagio Köln, and found that so many people had an unpleasant experiences of having the fire alarm blaring, just because of simple cooking. And the reception also explained to us that their fire alarms were very sensitive, so we need to be very careful when cooking and open all the windows. But we never thought that if would be THAT sensitive. We stayed 5 days at Adagio, and the fire alarm went on 2 times !! So we just threw our idea of cooking our own dinner, and decided to order food instead. I know that fire alarm is very important for the hotel's security, the staff and also the customers. But I think that it comes to a point that it annoys the customer as well. I mean the fire alarm detector was exactly above the stove, so no wonder smoke detector becomes very sensitive (btw there is also another smoke detector in the living room). Are we supposed to cook without making any smoke ? So I find the whole idea of having a kitchen useless. Might as well just have a small pantry with only a fridge and microwave instead, so people have a good idea what they get upon booking. Overall we had a pleasant stay, rooms were clean and beds were comfy. We were just disappointed that we didn't get to cook as we have planned before. And honestly, you have to do something about the smoke detectors !

AccorHotels certified review
Nurul H. Families - 03/04/2018
« Wonderful place to stay with your family »

It's in central city, just walking distance to shop branded item, many halal restaurant for muslim guest, the room extremely good with amenities and kitchenette, spacious place to playing with kids

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Aparthotel Adagio Köln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ria P. Betriebsassistentin Adagio Köln City

AccorHotels certified review
Ericka C. Families - 02/04/2018
« Basic, no frills accommodation. »

Pleasant, helpful staff. Accommodation was small, not very spacious. Good location, very central.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ria P. Betriebsassistentin Adagio Köln City

AccorHotels certified review
Shanmuga S. Business - 01/04/2018
« Not Great »

Expected rooms to be cleaned frequently and towels should be changed everyday instead of us bringing it everyday. Also, day 1 they told tax will be reduced during checkout and it didn't happened. Please let me know the process, whether it will be reimbursed or not

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shanmugasu P., Thank you for taking the time to tell us about your experience at the Aparthotel Adagio Köln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Adagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regarding TAX/VAT refund : In terms of overnight stay in Germany, the statutory VAT, which must be paid to the respective tax office. The tax will not be refunded by the hotel but can be refunded at the Tax Refund Office at the airport. Please have a look to the website: www.germantaxes.de/Tax/Refund We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Felix M. Gerke Frontoffice Shiftleader

AccorHotels certified review
Elise Friends - 01/04/2018
« Nice and functional appartment but details not finished »

The location and staff were the best, also the appartement was nice and well equipped. We got the appartment from the highest floor so the view was also very nice to the Dom. Parking was easy and not so expensive, while staying in the inner city. Only down side is that the appartment floor wasn’t properly cleaned from all corners and the finishing touches like the painting on the wall was scratched at some places, but those things were just cosmetics. Over all price worthy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, First of all thank you very much for your reservation in our hotel and for taking the time to give us your impression about your stay. Your feedback is very important to us as we always try to get an overview about the satisfaction of our guests. This enables us to improve our standards continuously and to offer our guests the best possible services. Regreattably, we had to read that we couldn't meet your expectations in some matters and would like to apologize deeply for the inconveniences caused. Thank you very much for your personal remarks which made your stay disappointed. We take your comments very serious and would like to thank you for your honest words. Please be sure that we will keep an eye on the training in the departments effected. From the moment you make your reservation to the time of your departure we like to provide warm and courteous services. So your experience is not our standard. Please accept our apology that we didn't offer you the same level of service constantly. We hope we will get the chance to welcome you to the Adagio Cologne City Aparthotel again to convince you of our excellent service. Please do not hesitate to contact us if there is anything else we can assist you. The entire team is more than delighted to make your next stay even more enjoyable. Sincerely, Ria P. Betriebsassistentin Adagio Köln City

AccorHotels certified review
Debbie P. Families - 31/03/2018
« Wonderful »

Great from start to finish

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Aparthotel Adagio Köln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ria P. Betriebsassistentin Adagio Köln City

AccorHotels certified review
C K. Families - 26/03/2018
« Good location and helpful staff but very small for 4 people »

Staff were very pleasant and helpful. I had a fractured ankle so we got an apartment with little walking within the hotel to reach. It was very awkward to move around the bed with a big cast on my leg as there was very little room though. This last point was not a fault of the hotel but the taxi called by reception to take us to the airport arrived early and we were not ready until the time we specified. The driver was very impatient and aggressive in front of our children and charged us €45 when the journey from the airport was €27. Also my husband left his expensive Bluetooth headphones and an iPhone charger behind in the bedroom shelving unit in room 602. His own fault he realises but housekeeping said they did not find anything which was disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ria P. Betriebsassistentin Adagio Köln City

AccorHotels certified review
Jordi Business - 23/03/2018
« nice room »

room was modern and well equipped. The bed could be improved (I prefer harder matress) and I couldn't get toothpaste when requested on reception. Breakfast was correct

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you for taking the time to share your opinion about your stay in our Adagio Cologne city Aparthotel. My staff and I appreciated your comments, which will encourage us to keep up our efforts to serve our guests and live up to their expectations. We hope to welcome you back to our hotel very soon! Sincerely, Ria P. Betriebsassistentin Adagio Köln City

AccorHotels certified review
Paweł K. Business - 23/03/2018
« My stay in Adagio »

+great staff and service ~kitchenette and bathroom requiring renovation - modest breakfast - I think it used to be better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for bringing your comments to your stay to our matter. We will investigate the mentioned situation. We hope that we have the possibility to welcome you back in our house. Sincerely, Ria P. Betriebsassistentin Adagio Köln City

TripAdvisor review
Business - 21/03/2018
« Overall thoughts - Adagio »

The staff was friendly and always willing to help. One thing that would have made the stay better would have been had they included breakfast for those of us who stay more than a week. In my case, I was there for 6. I also think it would be great if they offered discounted laundry service for those who are on extended stays and they also need to add an additional dryer. I did enjoy my stay but opted to change to a regular hotel in my final week in Germany so that I could enjoy a full gym, breakfast and dinner in one location. Additionally, my rates changed every 14 days when I had been quoted one monthly rate when choosing which location to spend my 7 weeks in Germany. For example, I paid one rate for my first 14 days, then my second 14 day rate was more than double that cost. I had been under the impression that there was a flat rate agreed to and was very disappointed to see the increase in cost for the second half of the month. Had I not been on business travel, this would have crippled my ability to fund the trip.

AccorHotels certified review
Doug W. Business - 04/03/2018
« Reasonable but could use a little more amenities. »

The breakfast could use some variety - maybe changing the meats every other day and offering different pastry. It would be nice to be able to purchase snacks. My stay wasn’t long enough to go shopping for things.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Aparthotel Adagio Köln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Adagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope to welcome you back to our hotel very soon! Sincerely, Ria P. Betriebsassistentin Adagio Köln City

AccorHotels certified review
Sandeep B. P. Solo - 26/02/2018
« I am frequent visitor, the overall experience is good »

Every quarterly I am visiting for 8-10 days. Over all management and service is good. Nowadays many of the room the lights are not proper and utensil were insufficient, earlier it was very good. Rest everything is good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Claire B. Empfangsmitarbeiterin

AccorHotels certified review
Rob Families - 21/02/2018
« Perfectly nice but »

Perfectly nice - excellent breakfast, very pleasant and helpful staff, lovely room - however let down by the fact that room was not serviced during two night stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rob H., We very much appreciate your comments regarding your stay at the Aparthotel Adagio Köln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tamara Klaes Front Office Agent

AccorHotels certified review
M S. Families - 20/02/2018
« Great Stay »

Great stay. Good clean hotel. Ecellent location and perfectly equipped apartment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Murray S., We very much appreciate your comments regarding your stay at the Aparthotel Adagio Köln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tamara Klaes Front Office Agent

AccorHotels certified review
Frederik V. A. Friends - 20/02/2018
« A viable alternative to a classic hotel room »

First time I stayed at an Adagio Aparthotel. I really enjoyed my stay - the staff was very friendly and helpful, especially when I had to change my travel plans on very short notice. The apartment / room really felt like "home away from home". It's functionally furnished and the kitchen is well-equipped. The apartment is quite sound proof - we did not hear anything outside the apartment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guests, We very much appreciate your comments regarding your stay at the Aparthotel Adagio Köln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lars S. front Office Agend

AccorHotels certified review
Jana Business - 19/02/2018
« adagio - very high satisfaction »

Except for high quality of room equipment, breakfast possibilities, we have met top receptionists with an extraordinary approach to customers - I liked escpecially the service of Lars. We could not take breakfast due to an early flight departure, Lars and his colleague arranged for us special breakfast packages, which we have enjoyed already in our train to the airport. Many thanks, me and my two colleagues, working for a German company, will keep coming back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guests, We very much appreciate your comments regarding your stay at the Aparthotel Adagio Cologne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lars S. Front Office Agend

AccorHotels certified review
Sagi Solo - 17/02/2018

Great hotel with great design. Only one thing. I had iHome device in the room with old iPhone connector. It would be PERFECT if you had new connector :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Aparthotel Adagio Köln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. With regard to the innovations in the electronic sector, we try to create the most up-to-date conditions possible. In some areas there are daily new products. That makes the selection a bit difficult. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Felix M. Gerke Frontoffice Shiftleader

AccorHotels certified review
Anastasios Families - 11/01/2018
« Practical »

Near the city center, well designed, although a bit small. Friendly stafff. The catering is not the best. All in all a good choice if you want to stay a few days in Cologne.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Aparthotel Adagio Köln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologize for the criticized cleanliness and will discuss this point with the appropriate department to improve the situation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Felix M. Gerke Frontoffice Shiftleader

AccorHotels certified review
Wayne M. Couples - 05/01/2018
« Pleasant stay »

The stay was pleasant enough. There was one issue with the bed where it wouldn’t go back up into the wall to reveal the sofa during the day and because of the holiday period there was no maintenance available to put it right.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wayne M., Thank you for taking the time to tell us about your experience at the Aparthotel Adagio Köln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Adagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our technician already fixed the problem with the bed - we´re really sorry about the issue! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Have a great day! Birgit Moser Reservation Agent

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