Hotel - Novotel Zhengzhou Convention Centre
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Novotel Zhengzhou Convention Centre Hotel

4.0/5 96 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking (Nearby)
    • Private enclosed outdoor parking (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • ZHENGZHOU XINZHENG
  • LATE CHECK-OUT UP TO 5PM

Leisure and activities

  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 4 meeting room(s)
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Hotel location

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 2,025 reviews

Our guest reviews for Novotel Zhengzhou Convention Centre

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 96 reviews
Lester C. Business - 22/10/2018 AccorHotels certified review
« The hotel is aging and it really shows »

Front desk staff are helpful as usual. Expecially Emily and Gloria! But I can't give the same praise to the facilities and rooms. There were blood stains on the toilet wall, mold in the shower... it was really unpleasent. And although I didnt have this problem this time, most of the time i found myself in a room which the windows cannot be properly shut... I can tell that they've tried to fix it multiple times by the many holes they've drilled on the frame but the right solution should be changing the window frame completely... i mean there are only so many holes you can drill into it,...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Lester C., Thank you for taking the time to tell us about your experience at the Novotel Zhengzhou Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Johannes L. Business - 20/10/2018 AccorHotels certified review
« Satisfied »

The stay was nice, the rooms are very nice (as expected from Novotel), service outstanding. However since this was a business trip, the lack of a business center and support for travel diminishes the overall rating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johannes Jacobus Hermanus l., We very much appreciate your comments regarding your stay at the Novotel Zhengzhou Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

May Solo - 15/10/2018 AccorHotels certified review
« Pleasant stay as usual! »

The staff were friendly and helpful. Service was exceptional and food was good. Very happy with my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Elizabeth Y. Families - 28/09/2018 AccorHotels certified review
« Mrs »

The service was perfect!! My son and I stayed at this Hotel for 4 nights during the mid autumn festival holidays and the Executive Lounge was not open during this period but the bar lounge on the ground floor compensated with very good service. Of course the ambience is not like the Executive Lounge but the service attitude was good. What ruined this good experience is that the air con in the room doesn't work. The hotel brought a freestanding air con but the room was still very hot and sleeping was very uncomfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth Lee Y., Thank you for taking the time to tell us about your experience at the Novotel Zhengzhou Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Alan Business - 18/09/2018 AccorHotels certified review
« good »

very good

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的陈晓伦先生: 感谢惠赐有关下榻 Novotel Zhengzhou Convention Centre 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

Anonymous Business - 09/07/2018 AccorHotels certified review

Value for money. Good and comfortable stay for business.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. You Ming D., We very much appreciate your comments regarding your stay at the Novotel Zhengzhou Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 16/06/2018 AccorHotels certified review
« Ok »

Good hotel, good location. Front desk great. F&B a diabolical mess!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Q. David John , Thank you for taking the time to tell us about your experience at the Novotel Zhengzhou Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Ln Friends - 11/06/2018 AccorHotels certified review

Maybe I have lost RMB 400 during my stay, but it’s not hundred percent so I didn’t place an official complaint

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nan L., Thank you for taking the time to tell us about your experience at the Novotel Zhengzhou Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Andrew W. Business - 06/06/2018 AccorHotels certified review
« Nice hotel - breakfast choices not so good. »

Very comfortable stay and service. The breakfast was not what I expect with enough choice from a Novotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Andrew Laurence W., We very much appreciate your comments regarding your stay at the Novotel Zhengzhou Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Thomas Business - 20/04/2018 AccorHotels certified review
« average »

the toiletries were not refilled everyday. the second day, i ran out of them and had to call to get them replaced. you can provide better orange juice for the breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.N. Cheng Kiong, Thank you for taking the time to tell us about your experience at the Novotel Zhengzhou Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Solo - 09/04/2018 AccorHotels certified review
« Great »

Nice room and great food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ishak Bin I., We very much appreciate your comments regarding your stay at the Novotel Zhengzhou Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Jason T. Families - 28/03/2018 AccorHotels certified review
« Nice room except the shower has very low pressure »

The room is nice and comfortable. The free upgrade and the lounge were nice. The breakfast is ok for the price. I felt the reception and the staff were all courteous and friendly. The only gripe is about the shower. The water pressure for the hot water is pathetic. It almost has no pressure to use it comfortably.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason-Chia-Sheng t., We very much appreciate your comments regarding your stay at the Novotel Zhengzhou Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

D. M. Business - 19/12/2017 AccorHotels certified review
« Always nice »

Always nice to me and arrange good room thanks

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的邓萌先生: 感谢惠赐有关下榻 Novotel Zhengzhou Convention Centre 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

Anonymous Business - 02/12/2017 AccorHotels certified review

Overall very good. Great service. Water pressure in shower was very low.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip S., We very much appreciate your comments regarding your stay at the Novotel Zhengzhou Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

C. Couples - 30/11/2017 AccorHotels certified review
« Excellent service »

Everything is fine except for rooms a little warm as air con is not available during winter. The design of the windows doesn’t allow much exterior air to enter the room. Location - area and walkways around the hotel very dark and may be dangerous walking back Tom hotel late at night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Teck Hock C., We very much appreciate your comments regarding your stay at the Novotel Zhengzhou Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 16/11/2017 AccorHotels certified review

Need to get maintenance. Breakfast quality getting worse..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nen F., Thank you for taking the time to tell us about your experience at the Novotel Zhengzhou Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Ruojing W. Business - 02/11/2017 AccorHotels certified review
« worst Novotel i stayed »

Very small room and even I’m platinum Accor member. No room upgrade , no welcome drink, not mention I can use lodge . Room door faulty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruo Jing w., Thank you for taking the time to tell us about your experience at the Novotel Zhengzhou Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Kd Business - 27/09/2017 AccorHotels certified review
« Executive Director »

Pleasant though I have had better breakfast at Holiday Inn and more toiletries eg ear bud. The slow clearing of the breakfast table was not too pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Koon Dow H., Thank you for taking the time to tell us about your experience at the Novotel Zhengzhou Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Liyan Business - 25/09/2017 AccorHotels certified review
« Very good! »

Very good!

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的黎燕女士: 感谢惠赐有关下榻 Novotel Zhengzhou Convention Centre 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

Dilip M. Business - 10/09/2017 AccorHotels certified review
« extremely good customer friendly staff »

even though they had difficulty in speaking chinese at the time of check in, it was a smooth process.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dilip M., We very much appreciate your comments regarding your stay at the Novotel Zhengzhou Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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