Hotel - Mercure Palu
Mercure Hotel Mercure Hotel

Mercure Palu

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4.0/5 144 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Breakfast
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • MUTIARA AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hrs
    • Opening hours : Week-end 24 hrs

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Facing amazing Palu Bay and surrounded by green hills, the 5storey Mercure Palu is nestled on Lere Beach West Palu, a developing tourism area in Palu City, Central Sulawesi, Indonesia.

  • 138 rooms
  • 30 non-smoking rooms
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,214 reviews

Our guest reviews for Mercure Palu

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 144 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Diaz N. Couples - 26/11/2017
« helpful manager, good hotel but not a home for guest »

Hi Mercure Hotel, This was my first time staying in Mercure Hotel so I would like to share my experience for staying in your hotel. First of all, the reason why I stayed in Mercure Palu is I heard that this is the best hotel in Palu, the best choice to celebrate my fiancee's birthday on Nov 17th! :) But my check-in experience was a bit dissapointing. I booked the room from Traveloka and have put a note for non-smoking room. I also have called Mercure 2 days before D-day to ensure my booking has been confirmed. But turned out I can only get smoking room and the receptionist staff said he cannot do anything. What a joke! I have booked my room since 2 months before but I didn't get what I paid for? But then, Ms. Nelsha, room manager, (sorry if it's wrong spelling) helped me to get the non-smoking room by upgraded it to priviledged room and solve my problem quickly. Thank you so much! I stayed for 3D2N in Mercure Palu and feel satisfied with the room quality. My input is more on the staff hospitality. I noticed that not all of your staffs greet your guest or even smile at your guest. I smiled at the security guard but He didn't response same happens for the waiters in the restaurant. I don't know if this is the local culture or not, but I'm sure every hotel usually train their staffs to give at least a smile to your guest. :) I compared with Santika Hotel in Palu, their staffs were amazing. They smiled and welcoming me like their own family. That makes me, as a guest, feel home. Maybe you can learn from them. That's all from me. Goodluck for your business and hoping my next experience will be better. Regards, Diaz

AccorHotels certified review
Fritz Friends - 20/11/2017
« Fritz »

Courteous, efficient, good air con, meals very good.

AccorHotels certified review
Nindya Couples - 20/11/2017
« Comfortable »

Good service and hospitable

AccorHotels certified review
Ruhama Business - 19/11/2017
« Comfortable »

It's so clean and comfortable

AccorHotels certified review
Ronny G. Business - 17/11/2017
« Good place to stay, both for business or vacation purpose.. »

Room cleaning is good.. Food is still acceptable, need to improve.. Please open swimming pool and fitness centre for 24 hours..

AccorHotels certified review
Budhi Business - 16/11/2017
« One of the best hotel in Palu »

Very good hotel for staying with good service and profesional staff to serve with ..

AccorHotels certified review
Fendy Solo - 15/11/2017

Quick response, clean, nice reseptionist

AccorHotels certified review
Rizka Friends - 14/11/2017
« Good »

Good

AccorHotels certified review
Irwan B. S. Business - 13/11/2017
« Impressive »

oberall support my service goals

AccorHotels certified review
Anonymous Business - 12/11/2017
« The best in Palu City »

Friendly staff, delicious food, clean rooms, strategic location, nice view, helpfull staff.

AccorHotels certified review
Donsu Business - 09/11/2017
« High level of service »

I stayed overnight at this hotel.Yet I can still feel the level of hotel service that is soothing & detailed. Up on the accident I was in a hurry to check out & had to go to the airport for the early flight.As a result ,my stuff left behind.That stuff have returned to me,with the full support of the hotel team,especially Ibu Dewi.I'll come back soon.Appreciate it.

AccorHotels certified review
Erwin C. Solo - 04/11/2017
« Finance and Administration Manager »

It was a very pleasant stay. The hosts are good and the foods are delicious

AccorHotels certified review
Dp Couples - 03/11/2017

Very nice hotel...comfortable stay one night in this hotel. But sometimes, the smell of the water is not good..

AccorHotels certified review
Anggie Couples - 01/11/2017
« The hotel is good... »

The hotel is good but the rool about the payment is not like every hotel mercure Hotel in java island...you should be change the regulations.Especially about the deposit money in your lobby Hotel. The important thing,your staff should be question to every guests about the room this smoking or not.

AccorHotels certified review
Wenny Families - 01/11/2017
« Lack of maintenance »

1. The room was not clean enough- the sofa, the carpet, the towel (have a bit of smell). 2. Surprisingly, we could hear cat making noise above the ceiling 3. On the 2nd day of stay, the chair was broken, resulting in my hubby to fall down (he was sitting on it).

AccorHotels certified review
Anonymous Business - 29/10/2017
« Good first experience in Palu »

First time stay night here in Palu. Room feel like home. Cozy. Food good enough and many choice local and western.

AccorHotels certified review
Iwan M. Business - 28/10/2017
« Mr »

Cool, Nice, Cozy, Good meal..

AccorHotels certified review
Rowe Families - 28/10/2017
« A good place without good facilites »

The place is overall good, food is good but not great, hygine is good, environment is good Its just u need to fix ur internet connection, extra complimentary mineral water

AccorHotels certified review
Martin Business - 27/10/2017
« Wonderful Experience »

I stay in Mercure Palu for 2 nights. Great experience to stay there. Nice Ocean view from my room and also various breakfast menu which fulfill my appetite. Sure I will stay here again for next time trip to Palu. Just one "NOTE" from me: check in process not satisfied. I have to wait more than 30 minutes because the room not ready, meanwhile I came already 16:00 o'clock. This waiting time makes me not convenience.

AccorHotels certified review
Bhima Business - 23/10/2017
« Best hotel in Palu »

The hotel is well located overlooking the beautiful sea and mountains of Palu. Overall the hotel was good and had all the right amenities. Breakfast variety was good and sufficient. Advise for improvement : 1. WiFi connection in room was not accessible at all times as there was no internet connection. Tried to ask for help but the IT person is only available during office hours. 2. Selection of TV channels can be improved and please make sure the quality is clear, most channels were not clear.

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