Hotel - Mercure Palu
Mercure Hotel Mercure Hotel

Mercure Palu

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4.0/5 159 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • MUTIARA AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hrs
    • Opening hours : Week-end 24 hrs

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Facing amazing Palu Bay and surrounded by green hills, the 5storey Mercure Palu is nestled on Lere Beach West Palu, a developing tourism area in Palu City, Central Sulawesi, Indonesia.

  • 138 rooms
  • 30 non-smoking rooms
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,378 reviews

Our guest reviews for Mercure Palu

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 159 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Erwin Business - 13/04/2018
« Herritage »

Nice and comfie

Our hotel has responded to the review
Our hotel has responded to the review

Our Dear Guest Mr.Erwin Triguno, We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

AccorHotels certified review
Fachru Business - 12/04/2018
« nice »

feel comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Fachru Ridha, We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

AccorHotels certified review
Anonymous Business - 12/04/2018
« Satisfying »

It was a refreshing experience to stay in mercury hotel

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Antonio P. Tamalayan, We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

AccorHotels certified review
Arief B. P. -. I. Business - 11/04/2018
« nice and helpful staff »

The hotel staff was helpful, the quality of breakfast was OK with local and western menu. Unfortunately the communication with the management was not so good. As a Gold member, I've sent email to notify my arrival and my email never got any reply. They have to improve this with internal management.

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Arif Budiman, We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback & valuable input for us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

AccorHotels certified review
Yuyun Y. Solo - 11/04/2018
« Good »

It is so comfy.

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Ms.Yuyun Yulia, We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

AccorHotels certified review
Jessie P. Business - 10/04/2018
« The friendly staff makes me feel welcomed. »

My stay was comfortable. Only 1 comment: The toilets near the ballroom where I attended the meeting, could be improved -- many of the locks are not working and the toilets were not that clean.

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Ms.Jessie P., We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback & valuable input for us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

AccorHotels certified review
Sally Business - 06/04/2018
« It was antonishing »

It was great

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Ms.Sally A Jarin, We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

AccorHotels certified review
Anonymous Business - 06/04/2018
« The room was very clean. Thus, it is relaxing to stay in the hotel. »

I like the room because it was very clean. I can relax in staying in the room. The staff members were very polite, helpful and warm. They can speak well in English. We can communicate with each other. They are highly recommended. However, in terms of the food it is limited. I suggest that the food will be catered to international guests, more choices in the menu. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Paterno S, We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback & valuable input for us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

AccorHotels certified review
Dr G. C. B. Business - 05/04/2018

The hotel provided necessities for a traveller transiting for work and pleasure. The staff were friendly and accommodating too. Food was good❤️. Will highly recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Ms.Dr.Grace Carrido Baywon, We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

AccorHotels certified review
Maharani Business - 29/03/2018
« Great choice »

Great choice for stay in Palu. Clean and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Ms.Maharani Siti Sopia, We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

AccorHotels certified review
Reihana Business - 28/03/2018
« Relaxing Business Trip »

I travel a LOT for business, in fact I am never home because of this. Novotel was a pretty good experience. The breakfast service was great and the gym facilities too. I had a little accident with the shower door and calle down to the front office for a first aid kit, and they were quick to deliver to my room. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Ms.Reihana, We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

AccorHotels certified review
Andi A. I. Business - 26/03/2018
« I was very satisfied »

It was several times, i (we) are very pleased stay in your hotel, no complaint. And i will stay in Mercure Palu, if i have another chance to go there. Regards

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Prof.Dr.Andi Asabul i.,Sp.BS, We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

AccorHotels certified review
Yanto R. Business - 20/03/2018
« great stay as always »

great stay as always

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Yanto r., We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

AccorHotels certified review
Anto Solo - 19/03/2018
« Perfecto »

Very cozy, feels like home, extraordinary view

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Anto, We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

AccorHotels certified review
Kukuh Business - 14/03/2018
« A good place to stay »

This hotel offer a nice and warm atmosphere. Not like the other hotel, Mercure Palu remember guest and treat guest personally as VIP guest

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Kukuh Dwi Kristianto, We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

AccorHotels certified review
A J. N. Business - 12/03/2018
« Can not comments only stayed 2 nights »

Can not comments, only stayed 2 night

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr. A.J Nugrahanto, We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

AccorHotels certified review
Andhika Business - 08/03/2018
« Nice »

Nice room, nice bathroom, nice staff, and unfortunatelly I haven't taste the breakfast menu, maybe someday.

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Andhika, We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

AccorHotels certified review
Ari W. Families - 03/03/2018
« Great experience »

The food was good & delicious, but need more choices menu. I can easlly get help & they are quick respond for my needed Two thumbs up for their hospitality

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Ibu Ari Widayati, We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

AccorHotels certified review
Ambar Business - 01/03/2018
« Nice »

Nice hotel with a Beautifull view and Early breakfast..

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Ms.Rita Ambarwati, We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

AccorHotels certified review
Tut W. H. Business - 25/02/2018

I like the room... nice, clean and comfort. I sleep very well.

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Ms.Tut Wurry h., We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

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