Hotel - Mercure Palu
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Mercure Hotel

Mercure Palu

Jalan Cumi Cumi No 8  West Palu  Central Of Sulawesi 
94221  PALU
INDONESIA

137 reviews
TripAdvisor Rating Based on 137 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • MUTIARA AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hrs
    • Opening hours : Week-end 24 hrs

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Facing amazing Palu Bay and surrounded by green hills, the 5storey Mercure Palu is nestled on Lere Beach West Palu, a developing tourism area in Palu City, Central Sulawesi, Indonesia.

  • 138 rooms
  • 30 non-smoking rooms
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure Palu

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 137 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Family - 29/12/2016
« A Hotel looking over the beautiful Palu Bay »

The Hotel is strategically located, by the Palu Bay, and close to City Icons such as INKINDO's Round About, the Floating Argam Bab Al Rahman Mosque, the Mighty Yellow Palu IV Bridge, Total Eclipse Monument, etc The check in and out processes were quite efficient, and the hotel staffs are friendly and helpful. We stayed in the de-lux room looking after the Palu Bay. The Bath and Bed Rooms are quite clean, completed with functional amenities. Breakfast buffet is nice, with wide range of food varieties.

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest ZH1222, We very much appreciate your comments regarding your stay at the Mercure Palu via Trip Advisor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

TripAdvisor review
Business - 13/06/2016
« nice service »

very good and quite environment, good variety of breakfast selections, good view from the room windows to the beach. large parking spaces good internet connection too, suitable and recommended for business traveler.

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Tsing88, We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

TripAdvisor review
isaacs690 Business - 06/10/2015
« Very slow service »

Even though we had already booked the rooms beforehand, my group had to wait for close to 5 hours before we could get enough rooms. Even then, a few of us had to squeeze into a 2-person room. The staff were friendly but the experience was horrible.

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Gabriel S, We would like to thank you for choosing Mercure Hotel as your prefer accommodation during your recent stay in Palu and for taking the time to share your feedback. It is through feedback such as yours that we are able to improve the quality of our products and services to better meet and exceed the needs of our guests and we wish to extend to you our apologies for the inconvenience that occurred during your stay. Your remark has been carefully noted and we really assure you that the necessary steps (refresh training and review SOP) have been taken to avoid such inconvenience in the future. Please drop us an email to es@mercurepalu.com should you wish to visit Palu in the near future, and please allow me have the opportunity to welcome you personally and better prepare your stay with us. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Mercure Palu. With truly care, salam hangat! Michael Frank Lusikooy Executive Assistant Manager

TripAdvisor review
RG_Kid Friends getaway - 22/07/2015
« Good stay, got a slightly misleading upgrade »

Upgraded to windowless room. The deluxe room was bigger and had a sleep couch. The free wi-fi was slow and had terrible ping. Room service was quick, food wasn't great. Palu was hot, so even with full AC, the room still felt like room temperature. Breakfast buffet was okay, but there wasn't any on-call cook to make you assortment of egg dishes.

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest RG Kid, We would like to thank you for choosing Mercure Hotel as your accommodation choice during your recent stay in Palu and for taking the time to share your feedback. It is through feedback such as yours that we are able to improve the quality of our products and services to better meet the needs of our guests and we wish to extend to you our apologies for the incident that occurred during your stay. Your remark has been carefully noted and we can assure you that the necessary steps (refresh training and review SOP) have been taken to avoid such inconvenience in the future. Honestly we experience internet connection downtime from our vendor in few days ago including our office connection, but now already normal again. Please drop us an email to es@mercurepalu.com should you wish to visit Palu in the near future, and please allow me have the opportunity to welcome you personally and better prepare your stay with us. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Mercure Palu. With truly care, salam hangat! Michael Frank Lusikooy Executive Assistant Manager

TripAdvisor review
Business - 23/11/2014
« pleasent stay, good value »

I stayed one night and had an enjoyable stay. Clean comfortable room and very reasonably priced. Restaurant was fine given the country side location. The staff were friendly and courteous. Exceptionally good professional service from "Tiwi" in the restaurant-a star employee!. Approx 30 mins from the airport and there is a hotel shuttle. Wifi worked fine. Ask for a sea view room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear dkirwin, We would like to thank you for choosing Mercure Hotel as your accommodation choice during your recent stay in Palu and for taking the time to share your positive feedback. We are very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday to focus on quality commitment. Your kind words have been passed on to our teams, especially Miss Tiwi our restaurant staff and this will certainly motivate them to keep up the good work. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon at Mercure Palu. With truly care, salam hangat! Abdul Malik Azhary General Manager

TripAdvisor review
GeorgeR32 Friends getaway - 21/08/2014
« Awesome stay, Great Hotel »

We booked 5 rooms for 3 nights last weekend. We were a group of cyclist from Kalimantan. The rooms were top quality, nice, modern and clean. Front desk staff were very polite and helpful. Restaurant buffet breakfast was way above average. Nice mix of local and international cuisine.

Our hotel has responded to the review
Our hotel has responded to the review

Our Dear Guest, We would like to thank you for choosing Mercure Hotel as your accommodation choice during your recent stay in Palu and for taking the time to share your positive feedback. We are very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work. We all look forward to welcoming you again on your next visit to Palu. With truly care, salam hangat ! Abdul Malik Azhary General Manager

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