Hotel - Mercure Palu
Mercure Hotel Mercure Hotel

Mercure Palu

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4.0/5 150 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • MUTIARA AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hrs
    • Opening hours : Week-end 24 hrs

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Facing amazing Palu Bay and surrounded by green hills, the 5storey Mercure Palu is nestled on Lere Beach West Palu, a developing tourism area in Palu City, Central Sulawesi, Indonesia.

  • 138 rooms
  • 30 non-smoking rooms
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,295 reviews

Our guest reviews for Mercure Palu

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 150 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Idham Business - 19/02/2018
« Great »

Comfortable and enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Idham, We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

AccorHotels certified review
Teddy Business - 17/02/2018
« Very good view and comfort room »

I stayed 3 nights for bussiness, they serve my colleague with welcome cake. Even i'm not received yet, just heared from my friends. However,the view is really great.

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Teddy Irano, We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

AccorHotels certified review
Amel Business - 16/02/2018
« Nice stay »

Love with the hospitality of your staff i feel welcome, cause your staff is your frontliner as a brand ambassador and they not hesitate to apologize when making a mistake

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Ms.Amelia, We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

AccorHotels certified review
Mr. A. P. Business - 16/02/2018
« excellent »

delicious food and snack..hospitalized crews..strategic location in front of the beach..hopefully can stay longer..

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Andri P., We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

AccorHotels certified review
Chrestian W. T. Business - 15/02/2018
« fantastic »

friendly staff with the warm smile at every met, room was clean and neat and the food very delicious , 5 star hotel service, hospitality of the staff highly apreciated, thks for the service

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Chrestia W t., We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

AccorHotels certified review
Yumnandar Business - 14/02/2018
« more than great »

strong point: 1. Location 2. Food was really tasty 3. Coffee maker was a great facility

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Yumnandar, We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

AccorHotels certified review
Anonymous Business - 12/02/2018
« Amazing »

They keep my belongings for about 3 days and i still can found it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Our Valuable Guest, We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

AccorHotels certified review
Wbcp Business - 08/02/2018
« great view »

great view, not so great location

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Wuri Baskoro Catur Prasetya, We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

AccorHotels certified review
Triani Friends - 06/02/2018
« it's so really enjoy it. »

good, enjoy,

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Ms.Triani Mardalena Sari, We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

AccorHotels certified review
Sehnas S. Families - 05/02/2018
« Awesome view »

Comfortable, goodview nice place

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Ms.Sehnas Sabir, We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo Genera Manager

AccorHotels certified review
Mila Solo - 05/02/2018
« Swimming pool staff »

The swimming pool staff with the purple uniform is not helping at all, he just standing and watching, when i come to him asking for the towel, he said the towel isn’t available yet, after the towel is ready he come to me to tell the towel is ready and ask me to pick it up by myself, and he just doin nothing. But other than that it was as a expected.

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mrs.Mila Indah, We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive a valuable input for us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that your experience did not meet your expectations especially for our staff at pool area which not helping at all, please allow me to express my sincerest apologies. Honestly your feedback will became our priority to improve on, and please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hari Murti Wibowo General Manager

AccorHotels certified review
Anonymous Families - 04/02/2018
« NICE HOTEL IN PALU »

EXCELENT STAY IN PALU

Our hotel has responded to the review
Our hotel has responded to the review

Dear Our Valuable Guest, We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

AccorHotels certified review
Isnaeni Friends - 31/01/2018
« Great »

Me enjoyed to stay mercure coz so comfort staying at mercure

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Ms.Isnaeni, We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

AccorHotels certified review
Barbara L. Families - 22/01/2018
« clean »

the room is big & clean. i like the services too.

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Ms.Barbara L., We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

AccorHotels certified review
Haikl Families - 16/01/2018
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Moh Haikal Geovano, We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

AccorHotels certified review
Peni Y. P. Business - 14/01/2018
« Very nice staff »

I found there is very good hospitality from the staff, but in the other hand when i was in the gym, i got kid's that played into the ground on gym, please make straigt rules for the gym. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Ou Dearest Guest Mr.Peni Yosa, We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

AccorHotels certified review
Capt. T. E. R. Business - 12/01/2018
« Exellent Stay »

It was a very nice stay in Mercure. A 5 stars standard hotel Very Comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Our Dearest Guest Capt.Theodores Eko R, We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

AccorHotels certified review
Anonymous Families - 12/01/2018
« Relaxing »

Staying at the Mercure is always a relaxing experience for us. The staff are wonderfully helpful, friendly without overdoing it. It creates a welcoming atmosphere that allows us to enjoy our time together.

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mrs.Kristie, We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

AccorHotels certified review
Darren P. Couples - 03/01/2018

Checking in was a complete disaster Because I needed change length of booking

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Darren P., We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive valuable input for us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that your experience did not meet your expectations. Honestly your feedback will became our priority to improve on, and please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hari Murti Wibowo General Manager

AccorHotels certified review
Anonymous Business - 25/12/2017
« Good enough »

Please make sure your lights not that dark and your shower work as good as it should be

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Gerald, We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive and also a valuable input for us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Honestly your feedback will became our priority to improve on, and please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hari Murti Wibowo General Manager

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