Hotel - Mercure Melbourne Caroline Springs
Mercure Hotel Mercure Hotel

Mercure Melbourne Caroline Springs

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4.0/5 357 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room (Paying)
  • Parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • MELBOURNE AIRPORT
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Cash machine

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being  (Nearby)
    • Jacuzzi (Paying, Nearby)
    • Massage (Paying, Nearby)
    • Solarium (Paying, Nearby)
    • Tanning salon (Paying, Nearby)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Paying, Nearby)
    • Grass tennis court (Paying, Nearby)
    • Hard tennis court (Paying, Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Other sports activities
    • Archery (Paying, Nearby)
    • Badminton (Paying, Nearby)
    • Basketball facilities (Paying, Nearby)
    • Billiards/Snooker
    • Bowling (Paying, Nearby)
    • Darts (Paying, Nearby)
    • Football (Paying, Nearby)
    • Horse riding (Paying, Nearby)
    • Karting facilities (Paying, Nearby)
    • Roller-skating (Paying, Nearby)
    • Skating rink (Paying, Nearby)
    • Squash court (Paying, Nearby)
    • Table tennis (Paying, Nearby)
    • Volley ball facilities (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week Mon - Thurs 16:30 - 21:30
    • Opening hours : Week-end Sun : 16:30 - 21:30

Business services

  • 5 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

Mercure Caroline Springs has a range of rooms to suit individual needs. Each room has their own outdoor balcony offering views of the surrounding area and the facilities required for an enjoyable stay.

  • 98 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 5 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Web TV
    • WiFi in your room
    • Iron in room
    • Full kitchen
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 1,093 reviews

Our guest reviews for Mercure Melbourne Caroline Springs

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 357 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Katrina Families - 13/02/2018
« Great hotel but took over a week for the deposit hold to be refunded. Booked for 3 people but received a call saying third person would be extra. »

Great hotel and friendly staff. We were very happy with everything but will not stay again as the hold on our credit card took over a week to be refunded. We stay in hotels every week for work and this is the longest it has ever taken for a refund. Most will remove the hold upon checkout. When I phoned to ask about why it hadn't been refunded after 4 days, I was told that its because we checked out on a Sunday so it gets processed the following day. Again, every other hotel where we have checked out on a Sunday has refunded the amount straight away. We spend over $30,000 per year on domestic hotel accommodation without any problems but we will never stay at this hotel again because of this. We also were not happy with the booking process. We booked for 2 adults and 1 child. The room capacity was a maximum of 3 people and there was no mention of an extra charge for the third person. We booked the room and then received a phone call to say we had to pay an extra $44 for the third person. This should have been calculated on the booking page and not communicated too us after we had booked.

AccorHotels certified review
St Couples - 11/02/2018
« Overnight stay »

happy with the hotel room. .stayed overnight while visiting family. only comments would be - be careful of the shower floor, quite slippery getting in. No free wifi- $19 for 24 hours? seriously ? in this day and age? currently on a road trip and even the caravan parks have free wifi. get with it!

AccorHotels certified review
Martin B. Business - 08/02/2018
« Met my expectations »

Your restaurant is fantastic, quality food at a sensible price.

AccorHotels certified review
Lyn A. Couples - 07/02/2018
« Mrs »

Watching Sunrise over Lake Caroline was magic, very clean room, friendly staff

AccorHotels certified review
Luba G. Business - 05/02/2018
« 2star »

I booked a deluxe King Room on the 2nd floor . These rooms had just been redecorated , there was one draw in the room to put your cloths away , the ironing broad took up most of the wardrobe space . the bathroom had no bath. The room was noisy as the live entertainment was to loud and disturbed the room guests . I had a discussion with the manager of the Hotel , he informed me that the may have 60 paying guests and 1000 visiting guests . this Hotel caters for the visiting guests , they are loud and drink to much and it does not seem that anyone is keeping a check on how much beer and hard liquor is being consumed . As a Travel Agent I will not be recommending this Hotel to my clients.

AccorHotels certified review
Dave B. K. A. Business - 04/02/2018
« Great »

Great facilities and food. Only thing that could be improved is turning air conditioning on in room 2 hours before arrival on hot days

AccorHotels certified review
Grahame Business - 03/02/2018
« Comfortable and Affordable »

Traveling on business. Room was clean and tidy. Bistro, Bar and Restaurant offered good quality meals and drink. Easy parking and a shopping centre across the road.

AccorHotels certified review
Damian Business - 03/02/2018

Just a good hotel

AccorHotels certified review
Rattana P. Business - 02/02/2018
« Freindly reception, clean & good atmosphere »

I normally stay at Mercure Caroline Spring when I'm in Melbourne as I enjoy the lake view and the surrounding amenities. Staff at reception's always very courteous & friendly. The room always clean & inviting.

AccorHotels certified review
Cindy C. Business - 31/01/2018
« Satisfied and surprised on our stay »

Was quite satisified with our stay at Caroline Springs however was quite surprised that an Accor Club Member would have a room overlooking a roof and car park though- that was a little disappointing considering we pay to be a member.

AccorHotels certified review
Robyn B. Families - 30/01/2018
« Would not return to this hotel. »

The room was not clean to the standards it should be! The Reverse Cycle air conditioning was noisy. The TV on the wall is too small for the layout. No in house movies. As it was a room for people with mobility issues the bathroom had rails but no shower seat! The sliding door to the balcony was blocked by a standing lamp. Why is there no screen door on the sliding door? The mini bar was overpriced. Two tea bags for two nights stay? Cream or skim milk uht should be provided in the rooms including raw sugar. The corridors to the rooms were very humid. The pool area was humid, including the gym area. So unless you are in the pool you couldn't sit around it! The Cafe& Bistro meals should have a different selection of foods to choose from. Especially for the elderly who cannot eat gourmet lettuce& was made to basically spend more money on steamed vegetables. Which state they have a butter& herb sauce over the vegetables. You could not taste any herbs! The wall near were we sat had sauce splashes on the white tiles. The chairs were dirty& marked. In the cafe there was dead bugs along the bottom of the window sills inside. Staff were lovely& obviously very overworked. But this hotel needs a overhaul! I also ended up with mite bites so cleaning standards need to be all over brought up to the highest standard!

AccorHotels certified review
Agatha Couples - 29/01/2018
« Excellent stay »

The bed is super comfy, room is clean, loving the spa pool. The location is right in front of shopping center which is great .

AccorHotels certified review
Anonymous Couples - 29/01/2018
« Very Pleasant stay »

We were very happy with our stay. We were down from Sydney for the Australia Open. It was close enough to the city and had all the facilities we needed for our weekend. The room was lovely with plenty of space. I would stay there again.

AccorHotels certified review
Wayne S. Business - 29/01/2018
« Great Location and great and friendly Staff »

I stay with you on a regular base and I am always looked after and have got to first name bases with most of the staff

AccorHotels certified review
Frances B. Solo - 28/01/2018
« Awesome »

Friendly Staff whom where very helpful, will definitely be back.

AccorHotels certified review
Jean Couples - 27/01/2018
« Nice hotel but disappointed as pool was out of order . »

Hotel was clean , good facilities , good price , free parking , lots of shops , nice view of lake . But very disappointed pool was broken and they were not in a hurry to fix it .

AccorHotels certified review
Anonymous Couples - 27/01/2018
« Very comfortable »

Really good, enjoyed the restaurant, reception staff were friendly and helpful. Room was nice, good air con and the bed was comfy

AccorHotels certified review
Anonymous Couples - 26/01/2018
« excellent »

very pleasant

AccorHotels certified review
Mark C. Business - 26/01/2018
« As usual very good »

I have stayed here on a number of occasion for work, I find access for parking to be easy, the shopping Centre is only across the road. Maybe the café bar food could be revised.

AccorHotels certified review
Tarley Couples - 25/01/2018
« Needs improvement for value for money. »

While the room was spacious and noise level was satisfactory, there were some issues that could have been potentially disastrous - ie. the shower floor was not rinsed down after cleaning making it dangerously slippery when taking a shower. Also one of the tall cupboard doors where the washing machine was located seemed to have a broken hinge which could lead to the door coming off all together. The mattress was undesirable being a very basic spring mattress of 2 twins pushed together to make a king. It was quite uncomfortable to sleep on. It was also confusing to why there was still a children’s cot set up in the room from a prior guest’s stay taking up space. Otherwise, customer service was friendly and helpful, provisions in the room were adequate. If improvements were to be made I would find the stay much better value for money and would be more likely to stay again or recommend.

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