Mercure Melbourne Caroline Springs 4 stars

TripAdvisor rating 4.0/5 400 reviews
Mercure Melbourne Caroline Springs
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Hotel extras

  • Ideal out-of-city location conferences just 25 minutes from Melbourne International Airport

  • 98 beautifully appointed contemporary guest rooms all with their own balconies and unique view

  • Exceptional selection of award-winning dining options

  • All-in-one venue - Meetings, Conferences & Events.

  • Complimentary Parking

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • MELBOURNE AIRPORT
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Cash machine
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Melbourne Caroline Springs

10 20 Lake Street
3023
caroline springs
australia

Tel: +610383580555

Fax: (+61)03/86772559

Contact email

Check-in from 14h00

Check out up to 10h00

  • METLINK-WATERGARDENS STATION :   460 CAROLINE SPRINGS

  • By plane

    MELBOURNE AIRPORT At 24.6km / 15.29 miles - Shuttle paying

  • By train

    WATERGARDENS CENTER At 7.6km / 4.72 miles

GPS :-37.733893, 144.74202

Our accommodations

Mercure Caroline Springs has a range of rooms to suit individual needs. Each room has their own outdoor balcony offering views of the surrounding area and the facilities required for an enjoyable stay.

Standard King Room with 1 King Bed

  • Max. number of persons: x3
  • Area: From 32
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 1 King bed

  • Max. number of persons: x3
  • Area: From 29
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Lake View with 1 King Bed

  • Max. number of persons: x3
  • Area: From 32
  • Views: Lake side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room 1 King Bed Balcony and Lake View

  • Max. number of persons: x3
  • Area: From 29
  • Views: Lake side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 1 King and optional sofa bed

  • Max. number of persons: x3
  • Area: From 40
  • Views: Lake side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Lake View Room with 1 King Bed

  • Max. number of persons: x3
  • Area: From 32
  • Views: Lake side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Studio Apartment with 1 King Bed

  • Max. number of persons: x3
  • Area: From 32
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Family Room

  • Max. number of persons: x5
  • Area: From 50
  • Views: Lake side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

WESTWATERS A LA CARTE BISTRO

Type of cuisine: Bistro

The WestWaters A La Carte Bistro caters for the whole family. Open daily for lunch and dinner, enjoy a scrumptious meal indoor or out as you overlook views of Lake Caroline. Kids play area, group bookings and outdoor heating are plus points.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WEST WATERS SPORTS BAR

Photo non contractuelle / Strictly non binding

WestWaters has your bar and TAB needs covered with a spacious sports bar, with its own EBT overlooking the lake, real time updates, over 50 flat screen digital TV's, pool tables, all day betting and bar menu, range of local and imported beers and wines.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 391 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 240 people

Find out more
Mercure Melbourne Caroline Springs Meeting Room

Our guest reviews for
Mercure Melbourne Caroline Springs

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

1,862 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

400 reviews

It's consistent - know what you are going to get and hits the mark time and time again

Customer review rating 4.5/5

Anonymous Business - 17/05/2019 AccorHotels certified review

Short and sweet - all went smoothly and only issue I keep having is my rewards program is not recognized. Could be from our travel agent but I have stayed here many times in past 18 mths and my records should be all up to date.

Always a pleasure to stay at the Mercure Sydney, friendly staff, good service and value for money.

Customer review rating 4.5/5

Ray (. L. Business - 16/05/2019 AccorHotels certified review

Convenient

It was amazing

Customer review rating 4.5/5

Dev Business - 15/05/2019 AccorHotels certified review

Very friendly staff, helpful and assisted with my requests

Very good stay

Customer review rating 4.5/5

David L. Business - 15/05/2019 AccorHotels certified review

First time staying at Caroline Springs, one night in and out plus dinner in house. No upgrade available for Platinum membership, venue was fully booked.

Great hotel, great staff nice pool, Tammy a standout

Customer review rating 4.5/5

Con T. Families - 14/05/2019 AccorHotels certified review

It was really nice, had everything we needed, comfortbale

mrs

Customer review rating 4.5/5

Carmen V. Couples - 13/05/2019 AccorHotels certified review

it was ok,i have stayed at better places.

Fantastic!

Customer review rating 4.5/5

Noelene G. Couples - 13/05/2019 AccorHotels certified review

Fantastic place to stay, I will be highly recommending it.

Pleasant with the exception of dinner

Customer review rating 4.5/5

Simonne C. Business - 09/05/2019 AccorHotels certified review

The reception staff were wonderful. The room was lovely. No vegetables on the menu and the room service staff were very disappointing.

Customer review rating 4.5/5

Col M. Families - 09/05/2019 AccorHotels certified review

good experience,

Ok

Customer review rating 4.5/5

Dave R. Business - 08/05/2019 AccorHotels certified review

All good except having an adjoining room is quite annoying as it was very loud between them. When you can here the next room conversation when they were on the phone it’s off putting. I will check this next time

hi. accomadation was very good. just a couple of issues.

Customer review rating 4.5/5

Alan B. Business - 08/05/2019 AccorHotels certified review

same as above . but you do need to put in place a laundry. 30 dollars we were told for you to do this for us. not happy with that.other than that quite happy.would recomend to friends.

Lovely complimentary stay

Customer review rating 4.5/5

Anonymous Couples - 07/05/2019 AccorHotels certified review

Smooth check-in and check-out with friendly Front of Office staff. Space in room and amenities were great. Liked the comfortable bed, additional firm pillow and blanket. Café breakfast menu had a good variety of choices.

Dear Priscilla, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Comfortable, clean and easy

Customer review rating 4.5/5

Tj Business - 07/05/2019 AccorHotels certified review

Staff were professional and friendly. Good food Clean and comfortable

Dear Tracy, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

very nice

Customer review rating 4.5/5

Megan F. Business - 07/05/2019 AccorHotels certified review

satisfactory

Dear Megan, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Great service at no notice

Customer review rating 4.5/5

Gary B. Business - 07/05/2019 AccorHotels certified review

I forgot to book and just rocked up around dinner time and the customer service agent was fantastic, apologised that she could not find the booking even though it was my error, quickly found me a room, then upgraded me!

Dear Gary, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Great staff, facilities and location.

Customer review rating 4.5/5

Alison Business - 07/05/2019 AccorHotels certified review

Very much enjoyed my stay. Room was fantastic, cleaned daily, good choice available for breakfast, good quality food cooked and presented well. Staff were all very welcoming and very helpful. Very much hope my next training is in Melbourne. Thank you for making my stay very enjoyable.

Dear Alison, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

pleasant and comfortable

Customer review rating 4.5/5

Vicki Business - 06/05/2019 AccorHotels certified review

business meeting with dinner the night prior, good service and food reception staff friendly and helpful

Dear Vicki, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Easy and hassle free

Customer review rating 4.5/5

Will Business - 06/05/2019 AccorHotels certified review

During my stay every interaction with staff was easy and hassle free. They were all very friendly and helpful.

Dear William, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Staff where great

Customer review rating 4.5/5

David P. Business - 06/05/2019 AccorHotels certified review

The room I stayed in was very nice but the noise from a Machine ( I think the compressor for the Cool rooms came on ever ten minute and the pitch it made whole room vibrated and went straight through me I sleep with the radio on which I never do. Other Visitor said they had a similar problem

Highly recommend

Customer review rating 4.5/5

Peta N. Business - 05/05/2019 AccorHotels certified review

Lovely comfortable and clean accommodation. Would stay here again.

Dear Peta, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…
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