Hotel - Mercure Melbourne Caroline Springs
Mercure Hotel Mercure Hotel

Mercure Melbourne Caroline Springs

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4.0/5 337 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 10h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room (Paying)
  • Parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Indoor heated pool
  • Breakfast
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room (Paying)
  • Parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • MELBOURNE AIRPORT
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Cash machine

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being  (Nearby)
    • Jacuzzi (Paying, Nearby)
    • Massage (Paying, Nearby)
    • Solarium (Paying, Nearby)
    • Tanning salon (Paying, Nearby)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Paying, Nearby)
    • Grass tennis court (Paying, Nearby)
    • Hard tennis court (Paying, Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Other sports activities
    • Archery (Paying, Nearby)
    • Badminton (Paying, Nearby)
    • Basketball facilities (Paying, Nearby)
    • Billiards/Snooker
    • Bowling (Paying, Nearby)
    • Darts (Paying, Nearby)
    • Football (Paying, Nearby)
    • Horse riding (Paying, Nearby)
    • Karting facilities (Paying, Nearby)
    • Roller-skating (Paying, Nearby)
    • Skating rink (Paying, Nearby)
    • Squash court (Paying, Nearby)
    • Table tennis (Paying, Nearby)
    • Volley ball facilities (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week Mon - Thurs 16:30 - 21:30
    • Opening hours : Week-end Sun : 16:30 - 21:30

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Mercure Caroline Springs has a range of rooms to suit individual needs. Each room has their own outdoor balcony offering views of the surrounding area and the facilities required for an enjoyable stay.

  • 98 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 5 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Web TV
    • WiFi in your room
    • Iron in room
    • Full kitchen
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 992 reviews

Our guest reviews for Mercure Melbourne Caroline Springs

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 337 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Couples - 15/11/2017
« Lovely »

Stay was short and sweet.

AccorHotels certified review
Sara M. Couples - 14/11/2017

Our overnight stay was a very brief but wonderful stay. We enjoyed the spaciouness of our room and the lake view from the balcony. My husband made good use of tbe gym and spa facilities and it was lovely to enjoy our leisurely breakfast. All staff were friendly and helpful and reinforced our eagerness to return soon.

AccorHotels certified review
Anonymous Business - 14/11/2017
« Good But Little unhappy with the range of food »

The stay was great but we found that the limited food in the bar area wasn't good, the breakfast wasn't as listed given two option lists to pick from but could get toast from buffet and had to ask for butter when given toast with eggs.

AccorHotels certified review
Valmai H. Families - 13/11/2017
« Very good stay »

Comfortable beds, good room size Helpful, cheerful check in, allowing us early access to room Lovely dinners in the restaurant Nice breakfasts but missed the self help breakfasts as in other hotels Lovely atmosphere with lake and bird life

AccorHotels certified review
Gary A. Business - 10/11/2017
« Great place to stay »

Staff and service always very good, food 1st class rooms very clean and modern and comfy beds

AccorHotels certified review
Anonymous Families - 09/11/2017
« Very good »

Hotel was lovely clean and comfortable lovely rooms We were there for a wedding which was held at the hotel One bad experience was the restaurant staff one lady who was in chsrge was rude to us and the bridal party but other than that we enjoyed our stay

AccorHotels certified review
Jill Couples - 07/11/2017
« A great place to stay for our early flight. »

Great food and service

AccorHotels certified review
Brenda Couples - 07/11/2017
« An unexpected gem of an hotel »

Staff friendly and helpful. Room lovely-comfortable & spacious with a great view over the lake. Conveniently placed to a shopping mall, with everything you could need. Good eating options withing the hotel complex, at a reasonable price. A bit of a hassle to get into Melbourne central, so if you need to be there this is not a good location, but it was good for what we wanted to do. Already planning how we can get back to stay at this hotel again! Loved it!

AccorHotels certified review
Ben Couples - 06/11/2017
« Welcoming and prompt service »

It was pleasure to stay there all staff were very helpful, we did have a slight issue as we discovered a dead spider squished in side our sheets, it was there before the bed was made as there was no blood on the bottom sheet with the spider being stuck on the top sheet. This issue was fixed very promptly considering we didn't discover this until around midnight arriving back at the accommodation. Everything was fantastic.

AccorHotels certified review
Aizat Solo - 06/11/2017
« Awesome Lake view! Calm and cozy! »

The only issue is there isn’t much of food varieties around the area. Rest assure my stay was short yet nice.

AccorHotels certified review
Brad Business - 05/11/2017
« Staff ,serviceand room good. »

Everything was good but the bed as very uncomfortable . Mattress was chunky. All amenities were good along with the staff.

AccorHotels certified review
Paul Couples - 05/11/2017
« New Room Was Sensational »

This was the first time that I has stayed in the new area and was impressed by the fitment and finish.

AccorHotels certified review
Anonymous Families - 04/11/2017
« Pleasant »

The only disappointing experience was with the prices of the food and drink in the cafe. The prices for hot drinks where extremely high. More than the prices in the airport. Not sure why as the food and drink were ordinary.

AccorHotels certified review
Andrew R. Couples - 03/11/2017
« A relaxing, well presented hotel, if a little busy in night-life on the weekend »

Lovely decor, & big room. (room 211) The fridge wasn't very cold so I pulled it out & turned the temperature dial up from 1 to 4. The 'night reading lights' above the bed are only operated from 1 switch on 1 side of the bed. Each light should have its own switch! (after all, its a reading light for each side of the bed right?) A $7 delivery fee for room service food is exorbitant & not in keeping with any other hotel (Accor or otherwise) that I've stayed at. Reception staff were relaxed, friendly & competent. The room was well sound-proofed (needed for the noisy Friday & Saturday night downstairs!). It stopped us from eating or drinking in the evening A 'quiet corner' / lounge area for hotel guests would be good. Breakfast prices were considered high for a hotel restuarant. (I would pay those prices at a boutique cafe, but not at a hotel (given NO buffet is offered).

AccorHotels certified review
Cheralyn R. Couples - 02/11/2017
« Great staff great food good rooms »

The staff were great friendly and helpful. We eat in all restaurants and they were all great. The room was cleen and well presented but the bed was terrible. The king!!! Was two singles pushed together and you could feel the gap. They were also to old and hard. If you got new beds we would come back.

AccorHotels certified review
Josephine Business - 01/11/2017
« Quick checkin clean room friendly staff well priced. »

Checkin and checkout was quick and we were greeted by friendly helpful staff. Room was spacious and very clean. Very well priced. Very quiet which is good when needing a restful sleep. Kitchenette well equiped if needed to use. Great indoor parking. Cafe and bistro were another pleasant suprise great food and service. A huge thank you for a great stay.

AccorHotels certified review
Gary Business - 31/10/2017
« Missed out on the facilities »

The main reason I chose Mercure Caroline Springs was to use the pool and spa but the restricted hours it is available made it impossible for me. Everything else was perfect-easy parking and access, great room, bed, bathroom. Excellent meal in the Westwaters Restaurant and breakfast in the Cafe. All good value but when I needed an evening swim to loosen up after a very long day at work I was not allowed. I got the standard line from Reception that it was for 'OHS Reasons' which usually shuts people up I suppose. I am an OHS person but I wasn't going to give the poor girl a hard time for reciting it or what the philosophy or risk assessment behind it was. If it is safe to swim at 9pm unattended then why is it any different at 10pm? The same in the morning when it only opens at 7am when I am already on the way to work. It dissappointed me so much that it will really stick in my mind next time I am looking for a hotel. I am willing to travel a bit further and pay a bit more to get the things I need for my trip to work for me. I need the flexibility with the facilities.

AccorHotels certified review
Dymitha Couples - 31/10/2017

Totally enjoyable. Rooms were presented exceptionally well. Clean, tidy, comfy bed, generous size bathroom with great shower pressure. Wonderful facilities and most friendly staff. Meal was delicious and again staff were only too pleased to help.

AccorHotels certified review
Russell D. Business - 30/10/2017
« Always an enjoyable stay. »

I use this hotel whenever I am in Melbourne (Close to my business). It is very modern and the staff are always friendly and helpful. Recommend it to all other whether business or personal travellers.

AccorHotels certified review
Maggie Business - 30/10/2017
« Love this hotel for work »

I was there from the states for work for one week. This is the second time I have stayed there. Everyone from check-in (Marianna, Tony) to the people in the restaurant (Nathan, for sure!) is fantastic. They even remembered me. So accommodating, clean room & bath, quiet. I really like staying here.

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