Hotel - Mercure Melbourne Caroline Springs
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Mercure Hotel

Mercure Melbourne Caroline Springs

10 20 Lake Street 
3023  CAROLINE SPRINGS
AUSTRALIA

331 reviews
TripAdvisor Rating Based on 331 reviews
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Check-in from 14h00
Check out up to 10h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room (Paying)
  • Parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Indoor heated pool
  • Fitness centre
  • Well-being (Nearby)
    • Jacuzzi (Paying, Nearby)
    • Massage (Paying, Nearby)
    • Solarium (Paying, Nearby)
    • Tanning salon (Paying, Nearby)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room (Paying)
  • Parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • MELBOURNE AIRPORT
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Cash machine

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being (Nearby)
    • Jacuzzi (Paying, Nearby)
    • Massage (Paying, Nearby)
    • Solarium (Paying, Nearby)
    • Tanning salon (Paying, Nearby)
  • Babysitting on request
  • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis (Nearby)
    • Clay tennis court (Paying, Nearby)
    • Grass tennis court (Paying, Nearby)
    • Hard tennis court (Paying, Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Other sports activities
    • Archery (Paying, Nearby)
    • Badminton (Paying, Nearby)
    • Basketball facilities (Paying, Nearby)
    • Billiards/Snooker
    • Bowling (Paying, Nearby)
    • Darts (Paying, Nearby)
    • Football (Paying, Nearby)
    • Horse riding (Paying, Nearby)
    • Karting facilities (Paying, Nearby)
    • Roller-skating (Paying, Nearby)
    • Skating rink (Paying, Nearby)
    • Squash court (Paying, Nearby)
    • Table tennis (Paying, Nearby)
    • Volley ball facilities (Paying, Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week Mon - Thurs 16:30 - 21:30
    • Opening hours : Week-end Sun : 16:30 - 21:30

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Mercure Caroline Springs has a range of rooms to suit individual needs. Each room has their own outdoor balcony offering views of the surrounding area and the facilities required for an enjoyable stay.

  • 98 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 5 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Web TV
    • WIFI in your room
    • Iron in room
    • Full kitchen
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 905 reviews

Our guest reviews for Mercure Melbourne Caroline Springs

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 331 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Paul Business - 18/09/2017
« Paul »

This hotel represents great value for money for our company. The staff are all fantastic, especially the reception staff who always make you feel welcome. The rooms are always spotless so well done to housekeeping as well.The Accor privileges program is a great way to stay at nice hotels like this one and get some rewards along the way.

AccorHotels certified review
Anonymous Solo - 17/09/2017

Pleasant place to stay very helpful staff

AccorHotels certified review
Anonymous Business - 15/09/2017
« Comfortable, pleasant »

Breakfast Staff and front desk staff were really friendly and helpful.

AccorHotels certified review
Mel Couples - 15/09/2017
« Lovely hotel »

Stayed for a week in a studio apartment. Had a kitchen with oven, stovetop and microwave. Very clean room which was also serviced daily. Had an issue with the bed. The staff did everything they could to make us more comfortable. Staff were really lovely and helpful.

AccorHotels certified review
Felipe T. Business - 14/09/2017
« good »

it was really good experience. neat rooms, good customer service and good food at the restaurant too.

AccorHotels certified review
Paul M. Families - 12/09/2017
« Paul. Country victoria.pleasant one night stay. »

My wife and adult diasabled son stayed in dedicated disabled room Huge clean refurbished room however could have done with bigger table and chairs.

AccorHotels certified review
Darren H. Business - 12/09/2017
« Excellent »

Very nice room and excellent service throughout

TripAdvisor review
M1417SGmargareth Business - 12/09/2017
« Great hotel & great staff! »

I really enjoyed my stay at the Mercure Caroline Springs. The room was spacious and very clean. The service was OUTSTANDING. The front desk people were so nice and really helped me out when I lost my phone. The restaurant staff was also great - especially the morning crew. And the food was so good. Perfect stay except the chef wouldn't give me the recipe for the amazing cole slaw! :)

AccorHotels certified review
Hannah Business - 10/09/2017
« great place to stay and is nearby to amenities »

The room was spacious, food was great. Over the experience was great. A couple of points of feedback: Gym not being open until 6am tad annoying especially if you have an early start and going to the gym before 6am would be great Water pressure a bit more (not a lot but a bit more) would be great

AccorHotels certified review
Carmen Business - 08/09/2017
« Surprising very nice. Needed for nothing. Beautiful rooms and excellent service! »

The stay in Caroline Springs was very comfortable. We had everything at our fingertips. Very enjoyable would definately stay there again. Rooms were quiet and spacious.

AccorHotels certified review
Glen B. Couples - 06/09/2017
« Very comfortable and relaxing stay a city we were not familiar with especially weather wise. »

Staff were welcoming and helpful on arrival and accommodating when asked for advice. Staff in the Café and Restaurant were pleasant and the food was to a high quality and promptly prepared. We were very surprised at the speed of service for breakfast on Fathers Day. The room was very spacious and comfortable, the only downside was that the shower tiles allowed water to leak onto the bathroom floor. This was reported to reception on departure, who were apologetic and surprised as they explained that the room is quite new and were happy for our honest feedback. Overall we enjoyed our stay and will use this hotel again when in Melbourne.

AccorHotels certified review
Lyn A. Couples - 06/09/2017
« Mrs »

The View from the Balcony was amazing, clean room, Breakfast included excellent food

TripAdvisor review
Solo travel - 06/09/2017
« comfortable, but noisy »

The room was warm, spacious, clean and comfortable, but the constant noise and vibration from other people's doors slamming kept me awake for most of the night. The staff were friendly and most helpful.

AccorHotels certified review
Melanie Business - 04/09/2017
« Very pleasant! »

Check in and out was a breeze, room was spacious and freshly renovated with a lovely view of the lake, restaurant and cafe food was amazing (would highly recommend) however service at the bar was pretty ordinary (I had to ask the Duty Manager to have 1 of the 2 people standing behind the bar serve me!). The fitness centre and swimming pool were nice and clean but it would've been good if the hours were extended i.e. not being open until 6am was a little inconvenient for those of us travelling on business. Would absolutely recommend and would absolutely stay again.

AccorHotels certified review
Felicity P. Business - 04/09/2017
« Welcoming and friendly »

Comfortable and a home away from home

AccorHotels certified review
Rattana P. Business - 04/09/2017
« Great clean fresher newer room »

Great front desk customer service. The upgrade new room was fantastic!

AccorHotels certified review
J. Business - 03/09/2017
« one month stay »

great value for money with excellent breakfast menu. The older rooms are clean and comfortable. The reception service friendly.

AccorHotels certified review
L. Solo - 03/09/2017
« Always feel welcome »

From the welcoming at reception to the quality of the room to the services on offer it is 100%.The team here are well trained and proud of their work.

AccorHotels certified review
Todd M. Couples - 03/09/2017
« Very friendly and prompt service. »

From the outset the experience was positive with pre-check in, to reception and a freshly presented room when we arrived. The staff at the restaurant and bar were friendly and helpful adding to the positive vibe of the hotel.

AccorHotels certified review
Tracey Couples - 02/09/2017
« Always like staying here »

Always enjoy staying here. Everything we could want is all in one place and we don't need to leave for anything

Our most recent 20 reviews
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