Mercure Melbourne Caroline Springs 4 stars

TripAdvisor rating 4.0/5 409 reviews
Mercure Melbourne Caroline Springs
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+ 21 Services
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Hotel extras

  • Ideal out-of-city location conferences just 25 minutes from Melbourne International Airport

  • 98 beautifully appointed contemporary guest rooms all with their own balconies and unique view

  • Exceptional selection of award-winning dining options

  • All-in-one venue - Meetings, Conferences & Events.

  • Complimentary Parking

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • MELBOURNE AIRPORTPaying
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Cash machinePaying
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Melbourne Caroline Springs

10 20 Lake Street
3023
caroline springs
australia

Tel: +610383580555

Fax: (+61)03/86772559

Contact email

Check-in from 14h00

Check out up to 10h00

  • METLINK-WATERGARDENS STATION :   460 CAROLINE SPRINGS

  • By plane

    MELBOURNE AIRPORT At 24.6km / 15.29 miles - Shuttle paying

  • By train

    WATERGARDENS CENTER At 7.6km / 4.72 miles

GPS :-37.733893, 144.74202

Our accommodations

Mercure Caroline Springs has a range of rooms to suit individual needs. Each room has their own outdoor balcony offering views of the surrounding area and the facilities required for an enjoyable stay.

Standard King Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 32
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Superior Room with 1 King bed

  • Max. number of persons: 3
  • Area: From 29
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Standard Lake View with 1 King Bed

  • Max. number of persons: 3
  • Area: From 32
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Superior Room 1 King Bed Balcony and Lake View

  • Max. number of persons: 3
  • Area: From 29
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Superior Room with 1 King and optional sofa bed

  • Max. number of persons: 3
  • Area: From 40
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Privilege Lake View Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 32
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Studio Apartment with 1 King Bed

  • Max. number of persons: 3
  • Area: From 32
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Family Room

  • Max. number of persons: 5
  • Area: From 50
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Our restaurants and bars

WESTWATERS A LA CARTE BISTRO

Type of cuisine: Bistro

The WestWaters A La Carte Bistro caters for the whole family. Open daily for lunch and dinner, enjoy a scrumptious meal indoor or out as you overlook views of Lake Caroline. Kids play area, group bookings and outdoor heating are plus points.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WEST WATERS SPORTS BAR

Photo non contractuelle / Strictly non binding

WestWaters has your bar and TAB needs covered with a spacious sports bar, with its own EBT overlooking the lake, real time updates, over 50 flat screen digital TV's, pool tables, all day betting and bar menu, range of local and imported beers and wines.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 391

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 240 people

Find out more

Our guest reviews for
Mercure Melbourne Caroline Springs

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

2,125 reviews

tripadvisor

TripAdvisor Rating 4.0/5

409 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

A very well run hotel, staff are exceptional

Customer review rating 4.5/5

Keith E. Business - 10/10/2019 AccorHotels review

Due to a flight cancellation my arrival was at 1.30 in the morning, the duty manager was terrific. Over the next couple of days, i could not fault the staff, they were friendly and attentive.

Dear Keith, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Satisfied

Customer review rating 4.5/5

Delfin P. Business - 09/10/2019 AccorHotels review

Quick check in- check out procedure

Dear Delfin, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Comfortable Beds and lovely Bathroom

Customer review rating 4.5/5

Gary C. Families - 08/10/2019 AccorHotels review

The rooms are very large as is the bathroom. Finding the heating control took some guess work only for us to realise we had to activate the reverse cycle aircon. What was lacking is a proper fridge to make ice for the provided drinks. The supplied fridge was very small and had a blue light instead of white and it was difficult to see what each drink was.

Perfect

Customer review rating 4.5/5

Jay Families - 08/10/2019 AccorHotels review

My Experience was great. From checking in to checking out. Dexter provided great service and I felt comfortable from the start with him. The added $1 breakfast was amazing and all staff had great service. All the waitstaff and even the workers that we bumped into in the lift. All very friendly. Whenever I visit, I always look to stay there.

Dear Nephtali, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Once again a great place to stay

Customer review rating 4.5/5

Anonymous Friends - 08/10/2019 AccorHotels review

The staff are very friendly and happy, from the cleaners to front of the house.

Dear Mem, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Easy to check in , staff was amazing last of all checking out was quick WE WILL BE BACK

Customer review rating 4.5/5

David D. Couples - 08/10/2019 AccorHotels review

On our arrival we were meet with a warm friendly smile by the staff at the front desk; she was amazing most of all I got the same room I was in once before staff were great in giving us the room

Dear Dave, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

The rooms were fantastic, and the staff excellant

Customer review rating 4.5/5

Charles G. Couples - 08/10/2019 AccorHotels review

We extremely enjoyed our stay. As the title states, the rooms were fantastic, and the staff excellent. We didn't need to leave the complex, as everything we wanted was available.

Dear Charlie, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…
Customer review rating 4.5/5

Anonymous Business - 07/10/2019 AccorHotels review

Very nice hotel. The room is so big

Dear Y., We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Surprisingly good

Customer review rating 4.5/5

Anonymous Solo - 06/10/2019 AccorHotels review

Lovely accommodation and friendly service

Dear Bernie, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Staf and facility terrific, however, no chance to socialise with colleagues due to early closing of bars.

Customer review rating 4.5/5

David C. Business - 04/10/2019 AccorHotels review

I found you facility very nice, but being there on business, I felt rushed. Returning from a day at work and trying to wind down with a couple of drinks before dinner is not entirely an option as you have to get into the restaurant, rush you meal before you are asked to leave. Once leaving the restaurant, there are no bars open, which is disappointing.

Lovely room and helpful staff.

Customer review rating 4.5/5

B B. Business - 04/10/2019 AccorHotels review

Hotel room services are great. Would love to see different course lunch variety - too many sandwiches & not all eat bread.

Dear Ruth, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…
Customer review rating 4.5/5

Peter G. Business - 03/10/2019 AccorHotels review

Stay was extremely pleasant excellent accomodation, food was perfect.

Dear Peter, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Great

Customer review rating 4.5/5

Russell Business - 03/10/2019 AccorHotels review

Great staff

Dear Russell, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Good Place to Stay

TripAdvisor rating 4.0/5

PeterBurc Couples - 03/10/2019 TripAdvisor review

We recently stayed for two nights and overall we were very happy. Check in and check out was quick and easy. Our room was quite large, and it was clean, quiet and with a comfortable bed. Our booking included breakfast, but the choices were from a "limited" menu, which was a little odd. However, the food was very enjoyable and the wait was short. There was just one thing I considered unprofessional. During our breakfast on the first morning, the service staff and the barista engaged in a loud personal conversation the entire time. We got our food and coffee okay, but one other diner had to make a second request for her coffee. That aside, I would stay here again.

excellent

Customer review rating 4.5/5

Alanmcqueen Couples - 02/10/2019 AccorHotels review

we liked it very much accommodation and meals fantastic thank you

Dear Alan, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Not as good as previous stays

Customer review rating 4.5/5

Les L. Business - 02/10/2019 AccorHotels review

First room was full of mosquitos and the TV did not work correctly

Welcoming and friendly staff,ncomfortable and extremely clean rooms.

Customer review rating 4.5/5

Lynne G. Families - 02/10/2019 AccorHotels review

My booking was made online and was very easy. The no booking fee was a bonus, knowing that if I had to cancel, I had up until 24 hours prior to the booking date to do so. The staff were pleasant and welcoming and the room was extremely comfortable and clean with easy access to free parking and the shopping precinct.

Dear Lynne, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

long weekend shopping

Customer review rating 4.5/5

Gary H. Couples - 02/10/2019 AccorHotels review

we enjoy staying at the Westwaters, the air con unit was a little noisy this time but overall we had a great time relaxing and shopping at the caroline springs shopping centre

Dear Gary, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

lovely and friendly

Customer review rating 4.5/5

Sandy S. Couples - 01/10/2019 AccorHotels review

the staff are very friendly and well no problem is too big or small

Dear Sandy, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Friendly, welcoming staff. Clean tidy accommodation

Customer review rating 4.5/5

Tania G. Families - 01/10/2019 AccorHotels review

Dinner at the Bistro was excellent. Great service and beautiful food.

Dear Tania, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…
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