Hotel - Cures Marines Trouville Hôtel Thalasso & Spa-MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Cures Marines Trouville Hôtel Thalasso & Spa-MGallery by Sofitel

4.5/5 1,296 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • ROISSY C DE GAULLE
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Outdoor heated pool
  • Thalassotherapy centre
  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
    • Solarium
  • Babysitting on request
  • Golf  (Nearby)
    • Golf
    • Golf lessons
  • Tennis  (Nearby)
    • Indoor tennis court
    • Outdoor tennis court
    • Tennis
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Jet skiing
  • Bicycles rental

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24:00 /24:00
    • Opening hours : Week-end 24:00 /24:00

Business services

  • 7 meeting room(s)
  • Congress center
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Please note that the thalassotherapy institute and all its facilities will be temporarily closed on the afternoon of Monday, March 26 from 2pm.

Hotel location

Our rooms

The 103 rooms including 7 suites are decorated with frescoes composed of decor found at the site and positioned above the beds, pearly chandeliers that bring the 1970s to mind, shades of white and gray highlighted by blue, and makePrecious materials such as wool, waxed linen, mat and satin adorn the windows, sofas and chairs. The curtains can be drawn completely around the room to create a cozy cocoon away from the noise in an intimate acoustic.

  • 103 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 10 connecting rooms
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • TV room service ordering
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Our thalasso and spa offers

Your meetings and events

4.5/5 AccorHotels Rating 7,787 reviews

Our guest reviews for Cures Marines Trouville Hôtel Thalasso & Spa-MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,296 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Nada M. Couples - 11/01/2019 AccorHotels certified review
« Relaxing after holiday bustle »

Beautiful hotel with sumptuous surroundings and wonderful breakfast buffet. Enjoyed the pampering of the bed linens, with nightly turn down and chocolates, plus the towels and robes for the spa. Breakfast was a highlight with a full and varied spread of delicacies. The salt water pool was a little disappointing as one side was reserved for classes/programs, and the other was full of small children. The sauna and hammam were nice!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs M., Thank you for taking the time to review your recent Cures Marines stay experience with us! We are very sorry to read that you were not satisfied with our Thalasso & Spa Institute. Please accept our apologies. The whole Team is looking forward to welcoming you very soon again to Trouville-sur-Mer. Kind regards, Emile Viciana - General Manager

Couples - 11/01/2019 TripAdvisor review
« Relaxing stay after holiday bustle »

A beautiful hotel near "les Planches" the Trouville boardwalk. Buffet breakfast is stunning and plentiful.Turn down service with chocolates at night. Pool was rather crowded as it was school holidays but the plush robes and slippers to go down to the spa area are lovely. Sauna and Hamman available. Really liked the shampoo and conditioner, even bought some to take home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frenchagent, Thank you very much for your review. We greatly appreciate your kind words and positive feedback. The whole Team is delighted to read the hotel was good for you and hope to have the pleasure of welcoming you back to the Cures Marines soon. Kind regards, Emile Viciana - General Manager

Markus A. Couples - 07/01/2019 AccorHotels certified review
« Satisfied »

Generally we had a pleasant stay and there are only small issues to address critically. Those are: (i) we missed a hand basin in the toilet room, (ii) the capacity of the breakfast room was not sufficient and one morning the hotel ran out of bread at 10 a.m. (we had breakfast without bread!) and (iii) the sauna and wellness section needs much more cleaning attention.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., Thank you very much for your message. We are happy to read that you have enjoyed your stay with us. Be assured that we do take your comments very seriously and appreciate highly your honesty. An action plan will be made shortly. I hope having the pleasure of welcoming you very soon again to the Cures Marines! Kind regards, Emile Viciana - General Manager

Anonymous Couples - 29/12/2018 AccorHotels certified review
« Beautiful hotel needing some attention to service in some areas »

The location of this hotel is fantastic. The building, decor and, certainly our room, are all beautiful. The service via the internet and by telephone prior to our stay was excellent. I spoke mainly with Titania who answered all my questions and requests promptly, efficiently and with courtesy. Service on arrival was good. Valet parking, escorted to our room, all good. Milk in our room which had been requested was provided. We ate the first night in Ephemer, which was not good. The greeting at the restaurant was not existent, the food was mediocre, the prices high and the service was terrible. It needs a strong manager to ensure that standards are raised to what one would expect in the brasserie of a 5 star hotel. Dinner second night in 1912. Food generally good, service a bit quick but generally good. Our breakfast experience was haphazard. No welcome at the entrance - a question of find your own table. Tables not laid consistently eg sometimes cups and saucers, sometimes not. Sometimes a spoon, sometimes not. Sometimes we were asked about hot drinks, sometimes not. The ‘hot’ breakfast selection (one morning no bacon) was good, but only just lukewarm. The buffet selection - juices, fruit, croissants, cake, jams, etc. etc. was fantastic and beautifully presented. Excellent. We had drinks and food in the bar on several occasions. The staff there are dry good. Helpful, efficient, very pleasant. Reception and concierge staff were also good, although on one occasion a request I made to reception for some cups in our room was forgotten and we had to ask again. Housekeeping was very timely, and generally good, although our bathroom products were not replenished eg bath foam at all during our four night stay. So, generally a good stay, which with some tweaking, could have been a great stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear customer, Thank you for taking the time to review your recent stay experience with us. We were pleased to read you enjoyed our location, the service before your arrival as well as upon arrival. Tatiana is very pleased to read your appreciation! That said, we regret to read your disappointment concerning our food & beverage department. All information were, of course, passed on to our Food & Beverage Director. Please accept our apologies for the inconveniences. We appreciate your constructive review a lot and hope having the pleasure of welcoming you soon again to the Cures Marines! Kind regards, Emile Viciana - General Manager

K. Couples - 25/12/2018 AccorHotels certified review
« EXCELLENT »

COCONING GRANDE DISPONIBILITE DU PERSONNEL QUALITÉ DU PDJ

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur K., Nous vous remercions d'avoir pris le temps de partager votre expérience aux Cures Marines. La satisfaction de nos clients est notre priorité et nous sommes toujours heureux de lire que votre séjour ai su répondre à vos attentes. Nous espérons avoir le plaisir de vous accueillir de nouveau! Sincèrement, Emile Viciana – Directeur Général

V. Families - 28/11/2018 AccorHotels certified review
« Amazing people at the Spa (Christel and Céline) and a very friendly, efficient and helpful concierge Hervé!!! »

Amazing people at the Spa (Christel and Céline) and a very friendly, efficient and helpful concierge Hervé!!! Breakfast wasn't spectacular. rooms ok, but bathroom to small for two people. staff was really friendly. reception wasn't that efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs V., Thank you very much for this review! Celine, Christelle and Hervé are very happy and thank you particularly for your kind words. We hope having the pleasure of welcoming you very soon again to Trouville-sur-Mer! Best regards, Emile Viciana - General Manager

Anonymous Friends - 26/11/2018 AccorHotels certified review
« Subpar, careless, insensitive service, mediocre maintenance »

My experience was below all my expectations, in every possible way. We had booked 2 rooms for a spa weekend for my friend's birthday. We arrived and I asked at the reception which was the room for the birthday girl (I already noted the birthday when making the reservation and when checking in online). The receptionist had to fiddle around with the computer to find it, he then gave the key to the birthday girl, wishing her happy birthday. Not too bad, I thought, only to find out he gave her the wrong key! It was my room that had the bottle of cider, not hers. We changed rooms and realized the bottle of cider wasn't even for my friend--there was a card for M. et Mme Couratier congratulating them for their wedding anniversary??!! My friend's name is Polina and, again, I had written it down twice--once when I made the reservation directly with your hotel and again during the online checkin. When we mentioned this to the receptionist, he didn't even apologise, let alone fix the mistake. Not only this, but the receptionist didn't even have a single spa brochure in English. Two of my friends don't speak French and it is unacceptable for what claims to be a 5-star hotel to not have information about the spa in English. Are my two friends the only non-French speaking guests of your hotel? The rooms themselves are not well maintained--there are chips and spots on the walls, there is rust on the curtains, on the bed sheets and on the towels. I had to ask for floor towels and soap since there weren't any after the room was cleaned. The spa itself isn't well maintained either--there was paint missing, humidity stains on the walls and dirt on the tile floors. But the worst part was the breakfast. It took forever to order and get coffee, and, on the second day, my friend had to return the coffee 2 times because it was burnt. She finally got a filter coffee instead, the whole ordeal took about an hour. Items available earlier (such as fresh figs, cheese or red beans) were not replaced as they ran out, so every day we had to go to breakfast earlier and earlier if we wanted to have those items. And then there was the omlette station where the Algerian omlette maker always tried to speak Russian to us. We are Bulgarian, not Russian, as we told him several times but this didn't stop him. It got to the point where another hotel guest who was patiently waiting for her omlette behind us also had to tell him we were not Russian and there was no point to demonstrate his Russian skills with us. As a result of this completely insensitive behaviour, getting our omlettes took about 20 minutes each day. And at every breakfast he tried to speak Russian with us. Is there no cultural training for the hotel's staff?? All in all, I will not be returning to your hotel and will certainly not be recommending it to anyone. The lack of service is staggering.

Our hotel has responded to the review
Our hotel has responded to the review

Dear customer, First, let me say how awfully sorry I am that you had to face such a disappointment during your stay at the Cures Marines. We take into consideration all guest feedback, both positive and negative. Your experience has been shared with our management team and appropriate action has been taken to ensure similar experiences do not occur again. Please know that such events do not reflect the quality of service we are used to deliver to our dear guests. Many thanks again for your feedback, I hope we will have the opportunity to restore your faith in our hotel! In the meantime, I remain at your disposal. Kind regards, Emile Viciana - General Manager

A. Couples - 23/11/2018 AccorHotels certified review
« Mr »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., Thank you very much for your compliment! I hope having the pleasure of welcoming you very soon again to Trouville-sur-Mer. Kind regards, Emile Viciana - General Manager

Couples - 14/11/2018 TripAdvisor review
« feel welcomed »

very good service and good swimming pool and spagood advice on the activities around the hotelThe kindness of the concierge contribute a lot to the hotel reputationThe upgrade of the room is always the cherry on the cakeBest regards

Our hotel has responded to the review
Our hotel has responded to the review

Dear V2768BCphilippeg, Thank you very much for sharing your experience on TripAdvisor! I am delighted to read that you felt welcome at the Cures Marines and that you have enjoyed your stay in Trouville-sur-Mer. The whole Team and particulary our Concierge Team is looking forward to welcoming you again soon. Best regards, Emile Viciana - General Manager

Mital Couples - 13/11/2018 AccorHotels certified review
« Not up to the standard I would expect of a 5 star hotel »

The staff were very friendly but for the price of the room it was very small. There were no USB sockets to charge mobile devices, they didn’t have availability of everything on the room service menu, and it cost 15€ just to watch a movie. Sofitel needs to enter the 21st century and include these basic things without charging extra.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Mital, Thank you very much for this honest and constructive review. I am very sorry to read that you did not particulary enjoy your stay but hope that you will give us a second chance in the near future! That said, I am glad to read your appreciation concerning the staff. Kind regards, Emile Viciana - General Manager

Carole Couples - 05/11/2018 AccorHotels certified review
« Tres agreable »

Staff aimable Espaces communs superbes Jolie chambre

Our hotel has responded to the review
Our hotel has responded to the review

Chère Madame Carole, L’équipe et moi-même vous remercions pour votre commentaire suite à notre séjour au sein des Cures Marines de Trouville. La satisfaction de nos clients est notre priorité. Nous espérons vous accueillir de nouveau bientôt. Chaleureusement, Emile VICIANA – Directeur Général

R. Families - 02/11/2018 AccorHotels certified review
« A real break »

quality time with family

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., Thank you very much for your review! The whole Team is glad to read that you have enoyed your family break at the Cures Marines! We hope having the pleasure welcoming you soon again. Kind regards, Emile Viciana - General Manager

Anonymous Couples - 18/10/2018 AccorHotels certified review
« Relaxing, luxurious, peaceful, satisfying and wonderful »

As wonderful as always. You did not disappoint us in any way. We felt valued as loyal guests and platinum card holders. Our favourite room was comfortable. The service provided by all your staff was excellent as was the food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear customer, We thank you sincerely for this wonderful review! It is always a pleasure welcoming our most loyal customers to Trouville! We are looking forward to welcoming you soon again to the Cures Marines. Kind regards Emile Viciana - General Manager

Valentina A. Friends - 10/10/2018 AccorHotels certified review

Fantastic place! Highly recommend!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valentina A, Thank you very much for this great review! We sincerely hope having the pleasure of welcoming you very soon again. Kind regards, Emile Viciana - General Manager

Jill L. Couples - 08/10/2018 AccorHotels certified review
« A truly relaxing break, just what we needed! »

The room was very comfortable, staff were extremely helpful,polite and friendly. The interior of the hotel was spotless however the terrace area needs a little more attention, tables and chairs needed wiping and ashtrays needed emptying. Breakfast was an experience, no one to show us to a table 5 out of 6 mornings, never enough plates, bowls, glassware available and not enough staff on duty to cope with breakfast service. Room Service, we were assured the chicken supreme and an omelette would be with us in 30-40 mins, it arrived 1hr and 10 mins later. Chicken was tasty, unfortunately the omelette was inedible. We can only assume the 5* rating is based on comfort,esthetics and the spa, and food is not a factor,or 5*ratings in France are different to English ones. All this said we will return to Cures Marine and hopefully there will be a few little changes. Finally, the concierge team were magnifique! Always pleasant,smiling chatty and helpfull,”bravo guys”!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs L., We very much appreciate your comments regarding your stay at the Cures Marines. Thank you very much for this detailed review. Thanks to this review, we will be able to highlight and adress various issues within our establishment. Please be assured that I will forward your comment to the responsible head of departments. It will be our pleasure welcoming you again Kind regards Emile Viciana - General Manager

Gadi T. Couples - 06/10/2018 AccorHotels certified review
« Amazing beautiful hotel would come back!! »

Amazing!! Love the hotel, location, breakfast Etc... we had a great time!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr t., It is an absolute pleasure reading your review and we are very much looking forward to welcoming you back to the Cures Marines! Kind regards Emile Viciana - General Manager

Russell D. Couples - 19/09/2018 AccorHotels certified review
« Reassuring Stay »

Surprised by the design & style of the building. Excellent. Staff service & facilities all good. Breakfast great selection & plentiful. Restaurant 1912 disappointing would give that a miss next time. But good stay overall. Well done.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., Thank you very much for your review! We regret that you did not enjoy your experience at our gastronomic restaurant Le 1912. That said, we are happy to read your satisfaction through out your stay at the Cures Marines! We hope having the pleasure of welcoming you back soon. Kind regards, Emilie Viciana - General Manager

Tad Families - 16/09/2018 AccorHotels certified review
« All around good experience »

Everything was excellent. Very helpful staff. Restful environment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tad, Thank you very much for this great review! We are looking forward to welcoming you very soon again to Trouville-sur-Mer. Kind regards, Emile Viciana - General Manager

Lo C. Families - 11/09/2018 AccorHotels certified review
« nice hotel, nice spa area »

the strength of the hotel is the location, the fact that the building was reshuffled in 2015 and the sport facility and trainers. the week point is the service in restaurants. the training of certain waiter does not give the sensation of being in a five star hotels (some of them are good but others are new and a bit too new)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Lo c., Thank you very much for your review! I would like to present my apologies for your experience at our restaurants. Please know that I have immediately forwarded your message to our Director of Food & Beverage. We are looking forward to welcoming you again soon! Kind regards, Emile Viciana - General Manager

Patricia Friends - 10/09/2018 AccorHotels certified review
« Disappointing stay »

A very average service . The hotel itself should be ranked at 4*. There’s certain and important things missing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia, Thank you for your feedback, which is essential to us. I am sorry to read that you did not appreciate your stay at the Cures Marines. Please do not hesitate in contacting me if you would like to give us more details about the missing things. It would help us a lot in improving. We all hope welcoming you soon again for a new experience. Kind regards Emile Viciana - General Manager

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