Cures Marines Trouville Hôtel Thalasso & Spa-MGallery by Sofitel 5 stars

TripAdvisor rating 4.5/5 1,361 reviews
Cures Marines Trouville Hôtel Thalasso & Spa-MGallery by Sofitel
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Hotel extras

  • Michelin-starred restaurant

  • On-site seawater therapy institute and spa

  • Family rooms

  • Superb sea views

  • Ephemer Brasserie

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • ROISSY C DE GAULLE
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • icon_thalassoNearby
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Tennis
  • Beach and water sports
  • Bicycles rental
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Congress center
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Cures Marines Trouville Hôtel Thalasso & Spa-MGallery by Sofitel

boulevard de la cahotte
14360
trouville-sur-mer
france

Tel: +33231142600

Fax: (+33)2/31142626

Contact email

Check-in from 16h00

Check out up to 12h00

  • By plane

    ROISSY C DE GAULLE At 221km / 137 miles - Shuttle paying

  • By train

    TROUVILLE DEAUVILLE At 1km / 0 miles

GPS :49.366521, 0.07843

Our accommodations

The 103 rooms including 7 suites are decorated with frescoes composed of decor found at the site and positioned above the beds, pearly chandeliers that bring the 1970s to mind, shades of white and gray highlighted by blue, and make Precious materials such as wool, waxed linen, mat and satin adorn the windows, sofas and chairs. The curtains can be drawn completely around the room to create a cozy cocoon away from the noise in an intimate acoustic.

Classic Room, 1 Queen Size Bed

  • Max. number of persons: x2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

Superior Room, 1 King Size Bed, Interior Courtyard View

  • Max. number of persons: x2
  • Area: From 30
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

Superior Room, 1 Queen Size Bed

  • Max. number of persons: x2
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

Superior Room, 1 Queen Size Bed, Port or Sea View

  • Max. number of persons: x2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

Deluxe Family Room, 1 King Size Bed and a sofa bed

  • Max. number of persons: x4
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

Deluxe Room with Terrace, 1 King Size Bed and a sofa bed, partial sea view

  • Max. number of persons: x4
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

Deluxe Room, 1 King Size Bed, Port or Sea View

  • Max. number of persons: x2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

Suite, 1 King Size bed and a sofa bed, partial Sea View

  • Max. number of persons: x4
  • Area: From 45
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

Reine des Plages Suite, 1 king size bed, sea view.

  • Max. number of persons: x4
  • Area: From 60
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

Our restaurants and bars

LE 1912

Type of cuisine: Gourmet

Gourmet cuisine inspired by the riches of the sea and regional products from Normandy is offered to you in a majestic room with a view of the "Reine des Plages" and the sea.

Dinner

19:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EPHEMER

Type of cuisine: French

Balanced cuisine that creatively combines fresh, local produce. Authentic and delicious food served each and every day. Dine at this dependable brasserie, which regularly updates its menu to guarantee freshness, quality and taste.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR D'EUGÈNE

Photo non contractuelle / Strictly non binding

A relaxing and friendly space, the hotel bar offers a rich and varied menu. Its unique location gives you an unmatched view of the Trouville beach, the promenade and the sea.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our thalasso and spa offers

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 150 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 96 people

Find out more
Cures Marines Trouville Hôtel Thalasso & Spa-MGallery by Sofitel Meeting Room

Our guest reviews for
Cures Marines Trouville Hôtel Thalasso & Spa-MGallery by Sofitel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

8,233 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,361 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Super

Customer review rating 4.5/5

Hazel M. Families - 12/04/2019 AccorHotels certified review

I loved the open plan room. The porter was very helpful and pleasant. The dinner was superb. Some constructive criticism would be to check the waitresses uniform it let the service down as she did not look professional. Also the sofa near the bar needs to be recovered! The throw was shabby and again let down the overall experience. Would love to return someday and will recommend to friends. Merci!

Dear Mrs M., Thank you very much for your review! We appreciate your honesty and be assured that I will forward your message to our Food & Beverage Director. We too hope welcoming you again one day! Kind regards, Emile Viciana - General Manager

Not rushed during the course of my treents

Customer review rating 4.5/5

B. Couples - 30/03/2019 AccorHotels certified review

Great stay please make difference a bit easier for people staying wanting to loose weight by identifying calories number with each meals. Evening room service a bit too quick and simple for a 5 star! Réception wouldn’t take my Accor platinum number !!

Dear M. B., Thank you for taking the time to review your recent experience with us! We are glad that you have appreciated your stay and we took note of your comments. Be assured that we will review your suggestions with our executive team. The whole team hoptes ahving the pleasure of welcoming you very soon again! Best Regards, Emile Viciana - General Manager

Nice enough but not the usual standard.

Customer review rating 4.5/5

Mark P. Couples - 29/03/2019 AccorHotels certified review

Nice clean room but the outside corridor had a strong smell of cooking. Also it was not pleasant accessing the Spa area through the restaurant.

Dear Mark P., Thank you very much for your review and we regret that we have not been able to meet your expectation during your recent visit. Your comments are taken very seriously and will be shared with the concerned departments in order to find the best way of improvement, moving forward. I would like to present our sincerest apologies for the inconveniences and do hope that you give us a second chance in order to show you the real "Cures Marines experience"! Kind regards, Emile Viciana - General Manager

Beautiful hotel

Customer review rating 4.5/5

Christian Solo - 24/03/2019 AccorHotels certified review

Nothing short of excellent

Dear Christian, Thank you very much for such positive feedback. Thank you for pointing out our attentive, high standards of services. We look forward to welcoming you back with our undivided attention. Best regards, Emile Viciana – General Manager

Relaxing atmosphere

Customer review rating 4.5/5

Stephen Couples - 20/03/2019 AccorHotels certified review

Very professional and attentive staff. Great Spa facilities. Restaurant food was excellent.

Dear Stephen, Thank you very much for your kind words! We are glad that you have enjoyed your stay and we all hope having the pleasure of welcoming you very soon again. Best regards, Emile Viciana - General Manager

Bel hotel

Customer review rating 4.5/5

B. Couples - 09/03/2019 AccorHotels certified review

Agreable. Rafraichissant

Cher Monsieur B., Toute l’équipe est ravie d’avoir rendu votre séjour des plus agréables et nous étions enchantés de vous accueillir dans notre établissement. Je vous remercie pour votre retour! Au plaisir de vous revoir aux Cures Marines prochainement. Bien cordialement, Emile Viciana – Directeur Général

Looked after very well at a great location

Customer review rating 4.5/5

Pwdewick Couples - 01/03/2019 AccorHotels certified review

Excellent service from staff in a lovely building that is nicely appointed, with great views! Superb food in Le 1912 restaurant. Much appreciated Platinum benefits!

Dear Mr D., Thank you very much for this great review! It is always important to receive feedback, especially from LeClub Platinum members. We do hope having the pleasure of welcoming you very soon again to the Cures Marines. Kind regards, Emile Viciana - General Manager

Luxury feeling good

Customer review rating 4.5/5

Michel Couples - 20/02/2019 AccorHotels certified review

We had 3 nights in semi-pension. Meals at night were very appreciated and good. We had treatments during 3 days also of a good quality. All people (personnel) are extremely helpful and kind.

Dear guest, Thank you very much for such positive feedback. Thank you for pointing out our attentive, high standards of services. We look forward to welcoming you back with our undivided attention. Best regards, Emile Viciana – General Manager

Excellent Trip to Trouville

TripAdvisor rating 4.5/5

jjcamile Family - 18/02/2019 TripAdvisor review

Excellent services, professional and customized. A special thank you to Concierge people which are very helpful and their excellent knowledge about the surrounding bring you all the advices you may need. Good Souvenirs

Dear jjcamile, Thank you very much for your review! It is an absolute pleasure to read your words on TripAdvisor. Do know that our Concierge Team is happy to help any time. We are very much looking forward to welcoming you soon again to Trouville-sur-Mer! Kind regards, Emile Viciana - General Manager

Amazing

Customer review rating 4.5/5

Alex Couples - 10/02/2019 AccorHotels certified review

Great

Dear Alex, Thank you very much for this compliment! We hope having the pleasure of welcoming you very soon again to Trouville-sur-Mer. Kind regards, Emile Viciana - General Manager

Excellent week end en famille

Customer review rating 4.5/5

Anonymous Families - 27/01/2019 AccorHotels certified review

Week end en famille

Cher cliente, Nous vous remercions d'avoir pris le temps de partager votre expérience aux Cures Marines. La satisfaction de nos clients est notre priorité et nous sommes toujours heureux de lire que votre séjour ai su répondre à vos attentes. Nous espérons avoir le plaisir de vous accueillir de nouveau. Sincèrement, Emile Viciana – Directeur Général

Better than expected

Customer review rating 4.5/5

Jeremy D. Couples - 26/01/2019 AccorHotels certified review

The hotel looks great on the web site, but it's better than it looks. The service was excellent, the room was lovely, the restaurant excellent.

Dear Mr D., Thank you very much for this wonderful review! We are very happy to read that you have fully enjoyed the Cures Marines experience and we hope having the pleasure of welcoming you very soon again to Trouville-sur-Mer. Kind regards, Emile Viciana - General Manager

Relaxing after holiday bustle

Customer review rating 4.5/5

Nada M. Couples - 11/01/2019 AccorHotels certified review

Beautiful hotel with sumptuous surroundings and wonderful breakfast buffet. Enjoyed the pampering of the bed linens, with nightly turn down and chocolates, plus the towels and robes for the spa. Breakfast was a highlight with a full and varied spread of delicacies. The salt water pool was a little disappointing as one side was reserved for classes/programs, and the other was full of small children. The sauna and hammam were nice!

Dear Mrs M., Thank you for taking the time to review your recent Cures Marines stay experience with us! We are very sorry to read that you were not satisfied with our Thalasso & Spa Institute. Please accept our apologies. The whole Team is looking forward to welcoming you very soon again to Trouville-sur-Mer. Kind regards, Emile Viciana - General Manager

Relaxing stay after holiday bustle

TripAdvisor rating 4.5/5

Frenchagent Couples - 11/01/2019 TripAdvisor review

A beautiful hotel near "les Planches" the Trouville boardwalk. Buffet breakfast is stunning and plentiful.Turn down service with chocolates at night. Pool was rather crowded as it was school holidays but the plush robes and slippers to go down to the spa area are lovely. Sauna and Hamman available. Really liked the shampoo and conditioner, even bought some to take home.

Dear Frenchagent, Thank you very much for your review. We greatly appreciate your kind words and positive feedback. The whole Team is delighted to read the hotel was good for you and hope to have the pleasure of welcoming you back to the Cures Marines soon. Kind regards, Emile Viciana - General Manager

Satisfied

Customer review rating 4.5/5

Markus A. Couples - 07/01/2019 AccorHotels certified review

Generally we had a pleasant stay and there are only small issues to address critically. Those are: (i) we missed a hand basin in the toilet room, (ii) the capacity of the breakfast room was not sufficient and one morning the hotel ran out of bread at 10 a.m. (we had breakfast without bread!) and (iii) the sauna and wellness section needs much more cleaning attention.

Dear Mr A., Thank you very much for your message. We are happy to read that you have enjoyed your stay with us. Be assured that we do take your comments very seriously and appreciate highly your honesty. An action plan will be made shortly. I hope having the pleasure of welcoming you very soon again to the Cures Marines! Kind regards, Emile Viciana - General Manager

Beautiful hotel needing some attention to service in some areas

Customer review rating 4.5/5

Anonymous Couples - 29/12/2018 AccorHotels certified review

The location of this hotel is fantastic. The building, decor and, certainly our room, are all beautiful. The service via the internet and by telephone prior to our stay was excellent. I spoke mainly with Titania who answered all my questions and requests promptly, efficiently and with courtesy. Service on arrival was good. Valet parking, escorted to our room, all good. Milk in our room which had been requested was provided. We ate the first night in Ephemer, which was not good. The greeting at the restaurant was not existent, the food was mediocre, the prices high and the service was terrible. It needs a strong manager to ensure that standards are raised to what one would expect in the brasserie of a 5 star hotel. Dinner second night in 1912. Food generally good, service a bit quick but generally good. Our breakfast experience was haphazard. No welcome at the entrance - a question of find your own table. Tables not laid consistently eg sometimes cups and saucers, sometimes not. Sometimes a spoon, sometimes not. Sometimes we were asked about hot drinks, sometimes not. The ‘hot’ breakfast selection (one morning no bacon) was good, but only just lukewarm. The buffet selection - juices, fruit, croissants, cake, jams, etc. etc. was fantastic and beautifully presented. Excellent. We had drinks and food in the bar on several occasions. The staff there are dry good. Helpful, efficient, very pleasant. Reception and concierge staff were also good, although on one occasion a request I made to reception for some cups in our room was forgotten and we had to ask again. Housekeeping was very timely, and generally good, although our bathroom products were not replenished eg bath foam at all during our four night stay. So, generally a good stay, which with some tweaking, could have been a great stay.

Dear customer, Thank you for taking the time to review your recent stay experience with us. We were pleased to read you enjoyed our location, the service before your arrival as well as upon arrival. Tatiana is very pleased to read your appreciation! That said, we regret to read your disappointment concerning our food & beverage department. All information were, of course, passed on to our Food & Beverage Director. Please accept our apologies for the inconveniences. We appreciate your constructive review a lot and hope having the pleasure of welcoming you soon again to the Cures Marines! Kind regards, Emile Viciana - General Manager

EXCELLENT

Customer review rating 4.5/5

K. Couples - 25/12/2018 AccorHotels certified review

COCONING GRANDE DISPONIBILITE DU PERSONNEL QUALITÉ DU PDJ

Cher Monsieur K., Nous vous remercions d'avoir pris le temps de partager votre expérience aux Cures Marines. La satisfaction de nos clients est notre priorité et nous sommes toujours heureux de lire que votre séjour ai su répondre à vos attentes. Nous espérons avoir le plaisir de vous accueillir de nouveau! Sincèrement, Emile Viciana – Directeur Général

Amazing people at the Spa (Christel and Céline) and a very friendly, efficient and helpful concierge Hervé!!!

Customer review rating 4.5/5

V. Families - 28/11/2018 AccorHotels certified review

Amazing people at the Spa (Christel and Céline) and a very friendly, efficient and helpful concierge Hervé!!! Breakfast wasn't spectacular. rooms ok, but bathroom to small for two people. staff was really friendly. reception wasn't that efficient.

Dear Mrs V., Thank you very much for this review! Celine, Christelle and Hervé are very happy and thank you particularly for your kind words. We hope having the pleasure of welcoming you very soon again to Trouville-sur-Mer! Best regards, Emile Viciana - General Manager

Subpar, careless, insensitive service, mediocre maintenance

Customer review rating 4.5/5

Anonymous Friends - 26/11/2018 AccorHotels certified review

My experience was below all my expectations, in every possible way. We had booked 2 rooms for a spa weekend for my friend's birthday. We arrived and I asked at the reception which was the room for the birthday girl (I already noted the birthday when making the reservation and when checking in online). The receptionist had to fiddle around with the computer to find it, he then gave the key to the birthday girl, wishing her happy birthday. Not too bad, I thought, only to find out he gave her the wrong key! It was my room that had the bottle of cider, not hers. We changed rooms and realized the bottle of cider wasn't even for my friend--there was a card for M. et Mme Couratier congratulating them for their wedding anniversary??!! My friend's name is Polina and, again, I had written it down twice--once when I made the reservation directly with your hotel and again during the online checkin. When we mentioned this to the receptionist, he didn't even apologise, let alone fix the mistake. Not only this, but the receptionist didn't even have a single spa brochure in English. Two of my friends don't speak French and it is unacceptable for what claims to be a 5-star hotel to not have information about the spa in English. Are my two friends the only non-French speaking guests of your hotel? The rooms themselves are not well maintained--there are chips and spots on the walls, there is rust on the curtains, on the bed sheets and on the towels. I had to ask for floor towels and soap since there weren't any after the room was cleaned. The spa itself isn't well maintained either--there was paint missing, humidity stains on the walls and dirt on the tile floors. But the worst part was the breakfast. It took forever to order and get coffee, and, on the second day, my friend had to return the coffee 2 times because it was burnt. She finally got a filter coffee instead, the whole ordeal took about an hour. Items available earlier (such as fresh figs, cheese or red beans) were not replaced as they ran out, so every day we had to go to breakfast earlier and earlier if we wanted to have those items. And then there was the omlette station where the Algerian omlette maker always tried to speak Russian to us. We are Bulgarian, not Russian, as we told him several times but this didn't stop him. It got to the point where another hotel guest who was patiently waiting for her omlette behind us also had to tell him we were not Russian and there was no point to demonstrate his Russian skills with us. As a result of this completely insensitive behaviour, getting our omlettes took about 20 minutes each day. And at every breakfast he tried to speak Russian with us. Is there no cultural training for the hotel's staff?? All in all, I will not be returning to your hotel and will certainly not be recommending it to anyone. The lack of service is staggering.

Dear customer, First, let me say how awfully sorry I am that you had to face such a disappointment during your stay at the Cures Marines. We take into consideration all guest feedback, both positive and negative. Your experience has been shared with our management team and appropriate action has been taken to ensure similar experiences do not occur again. Please know that such events do not reflect the quality of service we are used to deliver to our dear guests. Many thanks again for your feedback, I hope we will have the opportunity to restore your faith in our hotel! In the meantime, I remain at your disposal. Kind regards, Emile Viciana - General Manager

Mr

Customer review rating 4.5/5

A. Couples - 23/11/2018 AccorHotels certified review

Excellent

Dear Mr A., Thank you very much for your compliment! I hope having the pleasure of welcoming you very soon again to Trouville-sur-Mer. Kind regards, Emile Viciana - General Manager
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