Hotel - Pullman Paris Roissy-CDG Airport
Pullman Hotel Pullman Hotel

Pullman Paris Roissy-CDG Airport Hotel

4.5/5 1,292 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 50  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 0:00
    • Opening hours : Week-end 0:00 - 0:00

Business services

  • 19 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Our welcoming rooms combine functionality with elegance for optimum comfort. Comprising a generous bed, a large flat-screen TV, large mirrors, a spacious walk-in closet and atraditional dressing table, Christophe Pillet's designer touch will make you feel at home. The shower or bathtub with rain shower offers a real moment of relaxation to recuperate after a long trip.

  • 305 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 23 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • WiFi in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • TV room service ordering
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.5/5 AccorHotels Rating 7,828 reviews

Our guest reviews for Pullman Paris Roissy-CDG Airport

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,292 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Yiyun Y. Families - 12/07/2018 AccorHotels certified review
« Noisy suite, bad and slow dinner service, and additional charge to my credit card for no reason. »

The suite we stayed (room 119) has a really lound noise every 5 to 10 minutes. Called to report the issue yet got no response. I went downstairs, asking for manager in charge, and finally got the manager to listen to the crazy noise himself. We got a quiet room at midnight. The dinber service at the bar was extremely slow, waited for more than 20 minutes just to order! And the worst, I came back home and realized I got an additional charge of $96.59 Euro by the hotel! Sent email to complain and so far got no response!

Agnes Families - 12/07/2018 AccorHotels certified review
« Below standard »

Overall, the quality of room furnishing and linen was good, the sound proofing is good so we slept very well, I felt underwhelmed by the level of service which is to my opinion below standard. We looked for the gym/pool area for a good 10 min as no one gave us a run down on where is what and couldn't find any information about it in the room. The towels and robe on the bathroom shelf were badly folded so it looked like they were on their 2nd use although I am sure they were not but they were not tidy at all which made it looked used. We went to the lobby for a drink, waiter was sweet but not aware of the out of stock items so he came back to us twice as there was a few items not available then we had to get up to get the bill as waiter disappeared but no one else could help us so we had to wait for him to return. The hostess at the restaurant had a chip on her shoulder so when I asked if we could have a window table she declined, claiming they were reserved, after I mentioned that there are a few tables available and that I had also made a reservation, she honored my request... By the time we left, those window tables were still empty... This was not necessary. Our meal was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Agnes, Thank you for taking the time to tell us about your experience at the Pullman Paris Roissy-CDG Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maeva DUPONT Guest Experience & Quality Manager

Mike Couples - 11/07/2018 AccorHotels certified review
« Great for an overnight at airport »

We arrived at the Pullman CDG Paris after a long flight from New Zealand. The staff at the hotel were excellent, from providing directions to the hotel when I phoned from the airport, to check-in and check-out. The restaurant was excellent with a great meal and excellent service. The hotel is relatively new and the room was really comfortable. Would definitely stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike, We very much appreciate your comments regarding your stay at the Pullman Paris Roissy-CDG Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maeva DUPONT Guest Experience & Quality Manager

Anonymous Business - 11/07/2018 AccorHotels certified review
« Good facilities. »

Nice room, good aircon. Limited bar menu & not enough staff to cope with numbers wanting food and drink during world cup football matches.

Our hotel has responded to the review
Our hotel has responded to the review

Dear client, We very much appreciate your comments regarding your stay at the Pullman Paris Roissy-CDG Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maeva DUPONT Guest Experience & Quality Manager

Teresa F. Families - 11/07/2018 AccorHotels certified review
« A lovely hotel staffed by lovely people. »

The check-in was easy and friendly. Your location relative to CDG was convenient. The food in the restaurant was delicious (though service was very very slow … we understood as you were quite busy, but we had a reservation and ended up eating at the bar as it was somewhat quicker). And check out was quick and hassle-free. We will stay again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Teresa F., We very much appreciate your comments regarding your stay at the Pullman Paris Roissy-CDG Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maeva DUPONT Guest Experience & Quality Manager

Jeffery P. Families - 10/07/2018 AccorHotels certified review
« fantastic »

Really enjoyed our stay at your hotel. Everything was first class and the staff were extremely helpfull.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeffery p. We very much appreciate your comments regarding your stay at the Pullman Paris Roissy-CDG Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maeva DUPONT Guest Experience & Quality Manager

Anonymous Couples - 10/07/2018 AccorHotels certified review
« Service problems »

The room was very nice. The restaurant experience was a disaster-the orders were incorrect; manager had to come over and figure it all out-some of us never got our food. Checking in was also a problem-they had given us an upgrade we did not request and we spent 30 minutes arguing with them to get the room we reserved at the rate that was reserved. Again-needed a manager to resolve. Overall, not sure we would ever stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear client, Thank you for taking the time to tell us about your experience at the Pullman Paris Roissy-CDG Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have communicated your check-out experience to the concerned manager. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maeva DUPONT Guest Experience & Quality Manager

Anne Families - 10/07/2018 AccorHotels certified review
« Sublime »

We had the most wonderful stay at the Pullman ROISSY. From the moment we walked through the front door, every staff member we encountered was outstanding in their delivery of customer service. Their genuine friendliness and professionalism were palpable.

Jeffrey N. Business - 10/07/2018 AccorHotels certified review
« Not my Best stay »

First off, front desk staff, as usual, were top notch. Love being greeted with a smile and having genuine welcoming staff make a long day better. Now to the room. Rooms still do not have USB plugs as part of the room. This time the shower room door would not close, and the outside handle came off when trying to open. The worst, though was the bar staff. 25 or so folks in the inside bar area watching the Croatia-Russia match and *everyone* was waiting to be served. Took about 20 minutes for someone to take my order ( after going to the register and asking her to come by ) and 20 minutes later I had my beer...just in time for the extra periods. Never had a chance to have a second as no one ever came around for the rest of the match. Match ended, and food service was over. My unfortunate niece coming down after the match and was told Room Service was now her only option, rather rudely. Bed was as comfortable as usual and we were well rested to continue our trip early the next morning. I never received the invoice via email (as promised via the quick checkout) and had to call Monday morning to request it. Still a fan of the hotel, but the shine is starting to dull.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeffrey N., Thank you for taking the time to tell us about your experience at the Pullman Paris Roissy-CDG Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures with the concerned managers and team to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maeva DUPONT Guest Experience & Quality Manager

Anonymous Families - 10/07/2018 AccorHotels certified review
« The hotel does not seem to be organized well, or prepared for guests. »

When we checked in, the reception desk had it in their records that we were to be there the night before. After some digging, they realized the hotel made a mistake, not the tour company. They got us a room, but it was missing items (like coffee tea.) The restaurant was not at all prepared for guests. No one knew who was our server, the drinks took forever, the hostess had to take our order and fetch our drinks herself. The restaurant was understaffed. We gave them a package to mail and it got lost apparently, then later found. And they may have charged our card instead of the tour company in the confsusion of the hotel room. We would not stay with you again!

Archie H. Families - 10/07/2018 AccorHotels certified review
« Very rude & unhelpful bar / restaurant staff »

The hotel was nice, the welcoming staff and room service were nice. Unfortunately our stay was ruined by the extremely rude, unhelpful and offensive staff behind the bar and a particular waitress. We asked to order food at the bar and instead of speaking to us we had the menus thrown at us. As we took the menus a short waitress walked passed us and screamed 'there's no more food go away'. I then went to the bar lady and asked if the waitress was joking and she said yes. We then ordered our food and then had to wait for 45 minutes. We then saw the waitress arguing with the bar lady in French saying she was not going to serve anymore food as she was tired and to tell us to go away (they didn't know I understood French). We were then told that there were no more Veggie burgers (after 45 minutes of waiting). We were not told that we could order something else and it was obvious they didn't want to serve us. We then went back to our room and ordered room service. Frankly I was quite disgusted at our treatment.

Martin Couples - 10/07/2018 AccorHotels certified review
« Super smooth and efficient »

All good: super-helpful receptionist, pleasant room with great bed, friendly restaurant with tasty meal (if a bit pricey), and smooth rapid checkout. And just 10 minutes from the terminal.

Anonymous Solo - 09/07/2018 AccorHotels certified review

Pleasant stay - comfy room, good breakfast. Check in/ check out painfully slow for an airport hotel - no sense of urgency

Pierre Solo - 09/07/2018 AccorHotels certified review
« Arrogant staff »

I arrived quite late (1am) at the hotel I booked with my Accor points. The room was nice - as often as Pullman and Sofitel hotels - and modern but the staff has been very rude to me when I left: When I booked my room, I chose to pay with my points (and received an email confirming I booked with my points) but when I left the staff told me I did not book with my points ("I do not see it on the system, you must have ticked the wrong box on the internet") and told me they will charge me 240 euros for the night saying I should have informed the staff when I did the check-in. I felt the staff was very arrogant with me ("We can not do anything for you", "you did not book with your points" etc.) and was disappointed with my experience at the hotel.

Victoria V. W. Couples - 09/07/2018 AccorHotels certified review
« Mrs von W.. Useful position but not very comfortable. See below »

Convenient for early international flight. Good evening meal in restaurant. Uncomfortable room as too hot and no oversheet as substitute for duvet. Pillows not comfortable despite choice. Disliked toilet separate from shower room/washroom. Staff helpful and pleasant. Found swimming pool difficult to access as knee and ankle joint problems and no handrail.

Pavel P Couples - 09/07/2018 TripAdvisor review
« Need to be tuned »

Very good hotel, but there are two things which made me disappointed. The first one was about attention: I made a reservation for a bottle of champagne to the room and asked the receptionist to deliver it as soon as possible, but not an hour later, or two later it was not done. I had to go down and repeat my request. The second episode happend during check-out: the room was partially paid with bonus points when booking, but information about this was not noted in the hotel information system and I was asked to pay again. As a result, I had to spend some time explaining.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pavel P, We took good note of your comments regarding your check-in experience, Please, be assured that each point has been reviewed with the respective managers in order to take immediate and necessary action. We look forward to welcoming you again soon, Kind regards, Maeva DUPONT Quality Manager

Robert A. Business - 08/07/2018 AccorHotels certified review
« Great experience with exceptional customer service. »

This stay was one of the best experiences I've ever had while traveling. The customer service was exceptional from check-in, housekeeping, restaurant and check-out. I'll definitely be staying here on my next trip through CDG.

Luc Business - 08/07/2018 AccorHotels certified review
« Impersonal »

Welcoming was less than warm. Second time I come to this hotel, second time I don't feel special in any way despite my Platinum status.

Tiffany P. Families - 07/07/2018 AccorHotels certified review
« Excellent location, comfort and additional ammenities »

We stayed at the hotel since it was close to the airport for our flight home the next day. We were pleasantly surprised by the upscale feel, the warm/personal greeting, exceptional service, pool, rooms, air conditioning and room amenities (quality hair dryer/products, robes, towels, pillows, US outlets, mini bar included etc) . It is located directly across from the bus and metro to get to airport or in to Paris. The buffet breakfast was fantastic as well!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tiffany P, We very much appreciate your comments regarding your stay at the Pullman Paris Roissy-CDG Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maeva DUPONT Guest Experience & Quality Manager

Khrystyna Business - 07/07/2018 AccorHotels certified review

nice interior, but terrible sheets and towels. not really white and not really new.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khrystyna, Thank you for taking the time to tell us about your experience at the Pullman Paris Roissy-CDG Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maeva DUPONT Guest Experience & Quality Manager

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