Pullman Paris Roissy CDG Airport 4 stars

Customer review rating (ALL Rating) 4.2/5 4,559 reviews

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3 Bis Rue De La Haye, Roissypole / Cs 10008, 95935 ROISSY, France

Description

Hotel extras

  • Premium location within 5 minutes of the terminals via free CDGVAL train

  • Undercover car park, included with the suites

  • Ideal for business stays and stopovers

  • Swimming pool, fitness center and relaxation area

Our accommodation(s)

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Hotel location

Pullman Paris Roissy CDG Airport

3 Bis Rue De La Haye, Roissypole / Cs 10008
95935 ROISSY
France

GPS:49.010675, 2.561983

Telephone
Fax +33 1 70 03 11 62

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Culinaire Bazaar

Chef Jérémie Bes invites you to discover his gourmet menu of unique, pleasant flavors accentuated with mineral spices.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  4,559 reviews

TripAdvisor Rating  4.0/5  2,470 reviews

Dated and fundamental floors but good size main bed

Customer review rating 2.0/5

J. V. Families - Confirmed reviews ALL

Stayed in the suite having booked two adults, a 5 year old and a baby. Only one bed was made up. When we got house keeping to make up the sofa bed the first attempt had blood spots and a blood streak on it. Second attempt was fine (didn’t take long to come and replace). There was no individual control over the lights in each room - either all or nothing for both rooms! This was highly unusual. This was particularly frustrating with a child sleeping in the room with the sofa bed who likes a night light but also to try and settle the baby whilst others were in the other room was difficult. One light in the main room was attached to the circuit of the other room! This is mind boggling stupid electrics! Not even the lamp was separate. Very disappointing. One would have expected a separate control switch! Ended up with the little toilet light on with door open a bit to let a streak of light into the room. The towel rail above the bath was loose which is disconcerting, especially when bathing! The suite size was a nice size and the room service food was good quality despite a very small menu (and high prices). No USB sockets in the room was old fashioned. The separate toilet as you come in was separate to bathroom which has obvious pros but would have been handy for another toilet in the en-suite too.

Great location. Comfortable

Customer review rating 3.5/5

Carla Families - Confirmed reviews ALL

My stay was comfortable. Great location. Just a three minute shuttle from where we landed at CDG. It’s just a minute from the next stop /terminal and you can get the train to the Eiffel Tower from the station there. The hotel reception/ lobby is nicely presented. Liked the bar area. Friendly service and welcoming. The bed was so comfy and soft; the room was reasonably clean and serviced. Loved the shower and the amenities. The areas for improvement: the lady at reception told me there would be work next door my room so I should expect noise. There was indeed some noise on my first day, which I would have preferred not to have had to deal with. Then, there was a huge unsightly stain on the carpet as we entered the room. I was scared to take my shoes off. Looked like someone had been sick and as though bleach had been applied unsuccessfully. The bathroom was separate and on the other side of the room from the sink so you had to use to bathroom and couldn’t wash your hands without opening the door and walking to the other side. Not exactly sanitary. They’re were coffee sachets and sugar but no creamer or milk so couldn’t use them. Then the biggest downer was that I chose this hotel over Hilton because it had a pool. However, after we arrived and booked in, we were told the pool was not open for our entire stay! That was such a let down. We should be told before booking. Otherwise, we enjoyed our stay for the comfort of the bed and the air quality in the room was good. I may come again if the spa is open and if better quality rooms were provided.

Dear Carla D., Thank you for taking the time to share your detailed feedback with us. We're delighted to hear that overall, your stay was comfortable and that you appreciated our great location and convenient shuttle service. However, we sincerely apologize for the inconveniences you encountered during your stay. We understand that noise disturbances and cleanliness issues, and we will address these concerns with our team to ensure they are not repeated in the future. We appreciate your compliments on our friendly service, comfortable beds, and well-presented lobby. Your feedback regarding the room layout and amenities will also be taken into consideration as we strive to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay, including access to all amenities as expected. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. Thank you for choosing to stay with us. Sincerely, Kelly Saadoun, Guest Experience Manager

Belles prestations

Customer review rating 4.5/5

Pascal Couples - Confirmed reviews ALL

Check in rapide

Cher Monsieur V., Nous sommes ravis de savoir que vous avez apprécié nos services et que vous avez trouvé le processus d'enregistrement rapide. Votre satisfaction est notre priorité absolue et nous sommes heureux que votre expérience ait été agréable. Merci beaucoup pour votre retour positif ! Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite. Kelly Saadoun, Responsable Expérience Client et Qualité

20+ min to be checked in

Customer review rating 0.5/5

Rhys Business - Confirmed reviews ALL

Due to a 'technical' fault it took more than 20 min to check me in, also pool/sauna not available

Dear Ehys J., We are sorry to hear that you experienced some inconveniences during your stay. Your comfort is our top priority, and I understand how these issues may have affected your experience. We sincerely apologize for the delay during your check-in due to a technical issue, as well as for the unavailability of the pool and sauna. Your feedback is valuable to us, and we will take steps to address these issues to improve our services in the future. If you are considering staying with us again, please feel free to reach out to us directly so we can ensure that your next visit is as pleasant as possible. Once again, we apologize for any inconvenience caused, and we appreciate your understanding. Sincerely, Kelly Saadoun, Guest Relation Manager

Well located

Customer review rating 3.5/5

Magali Families - Confirmed reviews ALL

Beautiful hotel, nice restaurant despite finding a big fly in my salad. Waiters were very nice and understood my concern and apologized, and I got a new salad with no fly in it :) deception to have received a message just a few days before checking in that the pool was closed. My son booked months before to get to this hotel because of the pool so he, his wife and 3 kids were disappointed about that. Great hotel overall!

Dear Magali C., It's great to hear that you enjoyed the beautiful hotel and had a positive experience with the restaurant, despite the unexpected encounter with a fly in your salad. I'm glad the staff handled the situation well and provided you with a new salad promptly. I understand your disappointment about receiving the message regarding the pool closure just before your stay, especially since your son and his family were looking forward to it. We apologize for any inconvenience this may have caused. Your feedback is valuable, and we will strive to ensure better communication in the future. Despite this, I'm glad you found the hotel to be great overall! Sincerely, Kelly Saadoun, Guest Relation Manager

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Other web-users rate our hotel

  • 1,000 reviews 8.8/10 Location
  • 2,254 reviews 7.5/10 Room
  • 2,326 reviews 7/10 Service
  • 30 reviews 6.6/10 WiFi
  • 1,080 reviews 8.3/10 Comfort
  • 772 reviews 5.8/10 Cleanliness
  • 753 reviews 8.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.