Novotel Moscow Kievskaya Hotel

I am heavy smoker. It was terrible not be considered where to smoke . better arrange open area or put seat outside . An other things , It had to be given six nights staying and points into my membership account but it is 4 nights as i see.

Very nice and cosy hotel in the Moscow downtown. The location is absolutely great - just opposite to the underground and local train to Vnukovo airport and across the street to he huge mall Evropeiskiy with excellent choice of boutiques, restaurants and coffee shops. Rooms are clean, matrasses and bed lines superiors, bath rooms very functional and clean. I would like especially mention wellness center, for the first of all sauna and hammam and hostess of this center - Olga. Very friendly and helpful. Hammam is wonderful. All the staff is friendly and young. I am lost to estimate how old are all of them, but in my opinion no more than 30 years. Guys and girls are friendly and helpful and all of them are very nice. I will definitely stay in this hotel when come next time in Moscow. Thank you, Girls, thank you, Guys! Thank you Olga!

I was trapped.in 2 hours inside a commuter train on my way to the Airport in Stockholm. They did not allow us to leave the train due to a cable outside the train. I missed both the flight and the hotel night. AccorHotels loyality programme should not offer hotel nights which have non-changable dates to the members of this programme.

The reception staff reaction is really slow. The first day when I checked in, I have to wait for half an hour, as only 1 counter is working. After 30 mins it is to my turn by trying 3 times of my credit card and keep saying my credit card is no working, they are insisting on letting my paying by cash. Frankly, I just checked out from Novotel central hotel and paying with the same cards, how comes there will be any problems. On the other day, the terminal still fails. So finally I have to change all my USD in to RUB in order to finish whole the payment for 8 nights, amount up to USD800 or so. However, on the 3rd day, their terminal worked again, it could be charged for my laundry. It is really surprised me, so why the reception wants me to pay in cash?? It is truly reception terminal problem not my card problem, how comes they cannot wait until they found out the problem instead of keeping saying my card is fail! Besides, I have ordered 3 times laundry, but never returned it automatically or in time. No information, neither delivery service. I have called 3 times in a day to let them return my laundry, but eventually they still not understanding what to do, just keep sending the staff by giving me another new laundry bag. And the final day before I checking out, I have to wait 1 hour till they deliver back my laundry. The hotel is brand new, so I believe all the staffs are still not get use to the chain hotel service. I have to say it is the worst experience I have never had in novotel all over the world.