Hotel - Novotel Moscow Kievskaya
Novotel Hotel Novotel Hotel

Novotel Moscow Kievskaya Hotel

4.5/5 291 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Cash machine
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 h
    • Opening hours : Week-end 24 h

Business services

  • 12 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 3,158 reviews

Our guest reviews for Novotel Moscow Kievskaya

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 291 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Lisa Solo - 29/11/2018 AccorHotels certified review
« Great location »

Great location, close to a big mall and metro station. Little spa is a great benefit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa, Thank you for scoring high your stay with us. We are very happy to hear that you enjoyed your stay with us. Our team will be glad to welcome you again! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Anonymous Business - 26/11/2018 AccorHotels certified review
« Enjoyed the birthday here »

Very good hotel. Impressive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at our hotel. It was a great pleasure to receive such positive feedback about our service. Such feedbacks really inspire our team to provide to our guests incredible service! We hope to welcome you back at our hotel soon! Sincerely, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Tracey M. Families - 25/11/2018 AccorHotels certified review
« Modern hotel, great facilities, excellent location, poor service »

I spent a lot of time choosing the hotel to stay in Moscow. I was not disappointed with my choice in regarding location, however was very disappointed by the service, which I feel comes down to it being a Novotel (as we had the same issues in Novotel Singapore). The hotel was modern and very clean. Beds were comfortable and shower was excellent. Breakfast buffet was not too bad. It seems a shame that the Novotel doesn’t have a concierge to help with booking tickets, giving suggestions and advise. When traveling overseas I think this is really important to assisting with exploring. Yes they had “virtual concerge” but truly that is no help when you are unsure. We found the security that greated guests in the foyer went out of their way to smile more than staff at reception, breakfast and bar. Bar service was terrible. I believe this hotel is more suitable for the business traveller rather than family vacations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tracey M., Thank you for your valuable feedback! We are glad to hear that you enjoyed our location, quality of cleaning and breakfast. Let me kindly explain that according to global Novotel brand standards this brand do not have such additional service like concierce. Because Novotel brand is a 4 stars hotel. However our employees are always ready to assist you in cultural and event questions. Be sure that your comment has already been forwarded to our Front office manager and Food and Beverage manager. During your next visit we will make every effort to ensure that your expectations of the service will be justified. We hope for your understanding and wish to come back soon in our hotel! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Elena Business - 19/11/2018 AccorHotels certified review
« top service »

top service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elena, Thank you for scoring high your stay with us. We are very happy to hear that you enjoyed your stay with us. Our team will be glad to welcome you again! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Lee T. Couples - 15/11/2018 AccorHotels certified review
« Great Location, Clean, Quiet, Comfortable »

Lovely welcome and helpful staff at Accor desk! Very comfortable bed and quiet, clean room. Location was great. Close to Metro for short hop to red square. The Metro stations are amazing works of art! Didn't dine in... Would stay again!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lee T., Thank you for scoring high your experience with us. I am happy to hear you enjoyed our excellent location, staff, quality of cleaning. Our team will be happy to welcome you back! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Couples - 15/11/2018 TripAdvisor review
« Very Impressed! »

I was very impressed with this hotel. Firstly, I had a problem arranging something prior to arrival, however, this was very well organised by Julia (Reservations Manager). I would like to thank her. The hotel is very nice, very clean and the service was first class. Complementary water in the room. Good wifi. We didn't have breakfast, so I can't comment on that.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JazzMeister77, We very much appreciate your comments regarding your stay at our hotel. It was a great pleasure to receive such positive feedback about our Reservations Manager Julia. Such feedbacks really inspire our team to prodive to our guests incredible service! Thank you again for your valuable feedback. It is our great hope to welcome you again at Novotel Moscow Kievskaya! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager

Anna J. Business - 12/11/2018 AccorHotels certified review
« Very happy with all aspects and excellent value for money »

Enjoyed a great room and great facilities. Excellent position also really helped my work timetable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna J., Thank you for scoring high your experience with us and choice of our hotel. It is always a pleasure to receive such positive feedback. We really appreciate your valuable and positive feedback towards our hotel. We hope your next visit will be just as pleasant! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Shona Couples - 11/11/2018 AccorHotels certified review
« Lovely, comfortable hotel »

Relaxing holiday in a lovely hotel. Very helpful and pleasant staff. Facilities were first class

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shona, Thank you for scoring high your experience with us. I am happy to hear you enjoyed our atmosphere. We will be glad to welcome you back soon at our hotel! Sincerely, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Couples - 08/11/2018 TripAdvisor review
« Nice place to have a stay in Moscow »

2 steps away the Kievskay metro station, we are closed from every places in Moscow (2 or 3 stations from Red Square for example) and it's possible to visit some restaurant not far the hotel. Our room... I should say our appartment, was really nice and people quite nice and efficient.Only point, you can hear the street noise in your room. Not very loud but you hear it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christophe B, Thank you for scoring high your stay with us. We will be happy if you visit us again! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager

Tatiana G. Families - 07/11/2018 AccorHotels certified review
« Very good »

We like Novotel for it's quality and service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tatiana G., Thank you for scoring high your experience with us. I am happy to hear you enjoyed our quality of service. We will be glad to welcome you back soon at our hotel! Sincerely, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Kyösti K. Families - 07/11/2018 AccorHotels certified review
« Great hotel with an extra bed that should not be used for sleeping »

Great and really helpful staff, good location and atmosphere. Nice pool area. Without the need for the extra bed I would have been really satisfied. Extra bed - i.e. the couch, was so hard that my daughter spend the first couple of nights sleeping really bad. So, for the last two nights I let her stay in the real bed, and I took the sofa bed: my first night in the sofa bed was horrible and I barely slept. Next morning I asked what could be done with the sofa bed, and the answer was "nothing really". I only got an extra duvet to be placed under the sheets, but it did not help at all. I got the impression that I was not the only one to make this complain. How could I be satisfied with a hotel that do no offer usable beds for their customers? Also because of the failed information in your rules concerning the travellers with kids (stated both on your website and confirmation email) I spent many hours and 20€ for getting my children's birth certificates, which I eventually did not even need, as this rule applies only the locals. Lousy pillows! All of us changed our pillows after the first night. You knew in advance that I am travelling with kids. Why didn't they get pillows suitable for kids in the first place? Also a man (your employee in a suit) just walked into our room without knocking on the door first.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kyösti K., Thank you for taking the time to tell us about your experience at Novotel Moscow Kievskaya. We are glad to hear that our staff and location left such positive impression on you! Also we are very sorry that your experience did not meet your expectations. Let me kindly explain that our sofas are truly hard, but our housekeeping department are always happy to offer one or two extra blankets instead of mattress. Also I would like to clarify that a birth certificate is required only for Russian citizens under 14 years. Children with foreign citizenship can check-in according to the same documents according to which they in-move the country - passport, visa and migration card. I do agree with you that our employees could behave in such situation more professional. Be sure that we have already provided service trainings for them. We do not want to left negative impression on you and kindly ask you to give us a chance to welcome you back again! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Arman Business - 06/11/2018 AccorHotels certified review
« Amazing »

It was one of the most comfortable and modern hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arman, We very much appreciate your comments regarding your stay at our hotel. It was a great pleasure to receive such positive feedback about our team. Such feedbacks really inspire our team to provide to our guests incredible service! We hope to welcome you back at our hotel soon. Sincerely, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Georgia Business - 05/11/2018 AccorHotels certified review
« satisfied »

A good experience. Good location. Cleaning of rooms needs some improvement.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Georgia, Thank you for scoring high your stay with us. I am happy to hear you enjoyed our excellent location. Please be assured that your valuable remarks will be given proper attention. Thank you again for your feedback as it helps us to grow. Our team will be happy if you visit us again! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Allan Families - 04/11/2018 AccorHotels certified review
« Decent stay but some inconveniences »

we stayed at Adiajio before and this time tried Novotel. in general the hotels are pleasant but the 2 problems we encountered were the first 24 hrs the pool wasn’t working (and we came specifically for the pool)... The other problem was the price was nearly double what we paid in the past...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Allan, We very much appreciate your comments regarding your stay at our hotel. We are very sorry to hear that you could not manage to use our Spa-center. Please, allow me to explain, that due to maintenance work our Spa-center was closed. We hope that during your next visit you can enjoy our Spa. We are very glad to welcome you back soon! Sincerely, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Andre K. Business - 30/10/2018 AccorHotels certified review
« Mr »

Good for business, central in Moscow, good access to Metro and close to city centre.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andre K., Thank you for scoring high your stay with us. We are very happy to hear that you enjoyed your stay with us. Our team will be glad to welcome you again! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Nathalie Business - 30/10/2018 AccorHotels certified review
« everything simple and easy »

The only matter : people working in restaurant do not speak English very well

Our hotel has responded to the review
Our hotel has responded to the review

Dear nathalie, Thank you for sharing your feedback with us. We hope to welcome you back! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Cristi Business - 21/10/2018 AccorHotels certified review

pleasant stay, promt service, breakfast: good, plenty and of great variety great location, 3 min walking from metro and from mall surely a place revisiting

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cristi, Thank you for scoring high your stay with us. We are very happy to hear that you enjoyed your stay with us. Our team will be glad to welcome you again! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Greatest H. Families - 05/10/2018 AccorHotels certified review
« Fantastic »

Wounderful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at our h.. It was a great pleasure to receive such positive feedback about our team. Such feedbacks really inspire our team to provide to our guests incredible service! We hope to welcome you back at our h. soon. Sincerely, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Natallia Business - 04/10/2018 AccorHotels certified review
« Nice and relaxing stay »

Nice and clean rooms, lovely bar downstairs, free welcome drink voucher, quiet floor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natallia, Thank you for scoring high your stay with us. We are very happy to hear that you enjoyed your stay with us. Our team will be glad to welcome you again! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Emilie Business - 01/10/2018 AccorHotels certified review
« Great stay »

Comfortable, friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear emilie, Thank you for scoring high your stay with us. We will be happy if you visit us again! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

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