Hotel - Novotel Moscow Kievskaya
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Novotel Moscow Kievskaya Hotel

4.5/5 252 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Cash machine
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 h
    • Opening hours : Week-end 24 h

Business services

  • 12 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.6/5 AccorHotels Rating 2,668 reviews

Our guest reviews for Novotel Moscow Kievskaya

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 252 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Business - 14/07/2018 AccorHotels certified review
« Very good »

Comfortable stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your positive feedback. We will be happy to welcome you back again! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Anonymous Business - 09/07/2018 AccorHotels certified review
« Wonderful staff that goes the extra mile »

The location of the hotel is excellent and well connected. The staff are super friendly and willing to help you in any way they can. After spending considerable time at the hotel, I was grateful for their kindness.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We are so glad to hear that you enjoyed your stay with us and especially the professionalism of our team. We are waiting for you at Novotel Moscow Kievskaya! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Javier D. Solo - 08/07/2018 AccorHotels certified review
« Housekeeping stole $3,000 USD ! »

I left $3,000 in my room at check out. No one was able to help me with that issue. Housekeeping says they didn’t find anything. I am 100% sure I left the on the desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Javier d., Thank you for taking time to give us feedback regarding your experience at Novotel Moscow Kievskaya. We are sorry to hear that you faced such issue during your stay with us. Let me kindly explain that after your conversation with our Night Manager June 30th, we made one more investigation. And, unfortunately, we did not find any money in your room. We fully understand your feelings in such situation. Let me assure you that it was certainly never our intention to frustrate you. We would not like you to have negative impressions about staying in our hotel and we hope to welcome you again as a guest! Yours faithfully, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Anonymous Friends - 07/07/2018 AccorHotels certified review
« Riyan Q. »

Very Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for scoring high your stay with us. We will be happy if you visit us again! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Anonymous Business - 28/06/2018 AccorHotels certified review
« Very good »

I like it because it is new and beautiful hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for scoring high your stay with us. We will be happy if you visit us again! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Ismael C. Families - 27/06/2018 AccorHotels certified review
« Friendly staff, clean, well located »

Room had adequate size, clean, good service, friendy staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ismael C., We very much appreciate your feedback regarding your stay at our hotel. We are glad that you enjoyed the quality of cleaning and our service. Our team will be glad to welcome you back! Sincerely, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Anonymous Business - 27/06/2018 AccorHotels certified review
« comfortable »

clean room. excellent service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for scoring high your experience with us! It is a pleasure to hear you enjoyed the quality of cleaning and our service. We are very sorry that the procedure of bill payment caused you inconvenience. We will be glad to welcome you back soon at our hotel! Sincerely, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Aleksandra B. Business - 06/06/2018 AccorHotels certified review
« Almost perfect except for cleaning timelines and the shower »

I always enjoy staying at your hotel but this time there were two issues I faced: one the cleaning leady came to my room around 17:00 when I already returned from work and wanted to relax and secondly the shower didn't have a separator and water was everywhere... after taking the shower I had a pool in my bathroom. Very elegant look but completely unpractical, showering was very uncomfortable... Aside from that I really like the room, very comfortable bed, very good breakfast, very nice service, I asked for an iron and I received it shortly. Whenever I'm returning to Moscow, I always use the Novotel Kiyevskaya as it is really great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aleksandra B., Thank you for scoring high your experience with us. We are very glad that you enjoyed the design concept of the room, quality of service and breakfast. We are very sorry to hear that you have experienced discomfort during your stay with us. Please, accept our apology that our employee disturbed your rest. Be sure that your valuable comments have been already forwarded to our Housekeeping manager. During your next visit we will make every effort to ensure that your expectations of the service will be justified. We really hope for your understanding and for your return to our hotel! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Dmitry Business - 30/05/2018 AccorHotels certified review

I find my stay experience is very satisfied, but I extremely dissatisfied about mini bar in room. Why is it so poor? I want to see in there some beer and fish & chips etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dmitry, We very much appreciate your feedback regarding your stay at our hotel. Please, let me kindly explain, that there is a mini-fridge, not mini-bar, in the room. All alcoholic drinks and snacks for extra fee our guests can order twenty four hour by room service. Our team will be glad to welcome you back! Sincerely, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Yacov Friends - 29/05/2018 AccorHotels certified review
« Very good and enjoing stay »

Very professional and friendly staff, very clean and comfortable rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yacov, I'm happy to hear that you enjoyed your stay with us. We will be glad to welcome you again! Sincerely, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Anonymous Business - 28/05/2018 AccorHotels certified review
« Excellent experience »

Excellent room and its amenities with nice service. Only thing I missed is a reasonable nice restaurant for dinner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for scoring high your experience with us and choice of our hotel. It is always a pleasure to receive such positive feedback. We really appreciate your valuable and positive feedback towards our hotel. We hope your next visit will be just as pleasant! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Aadil Business - 21/05/2018 AccorHotels certified review
« Good »

Room was good. However problems with the airconditioning. Cleanliness of room was not good. Coffee cups & used plates not cleared for 2 days.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aadil, Thank you for scoring high your experience with us. I am very glad that you enjoyed the design concept of room. We are very sorry to hear that you have experienced discomfort from the quality of cleaning. Be sure that your comments have been forwarded to our Housekeeping manager. During your next visit we will make every effort to ensure that your expectations of the service will be justified. We really hope for your understanding and for your return to our hotel! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Vladimir Families - 21/05/2018 AccorHotels certified review
« Excellent »

Better than expected

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vladimir, Thank you for your positive feedback. We will be happy to welcome you back again! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

V. Families - 19/05/2018 AccorHotels certified review
« Good but not the pure Novotel experience »

Good hotel but I book 2 room and despite the price diffference there was no difference in the room. Other Novotel have for example the coffee machine. Espresso is the more expensive room

Our hotel has responded to the review
Our hotel has responded to the review

Dear V., Thank you for scoring your experience with us. Let me kindly explain, that you have booked 2 different types of room: superior business and superior family. Breakfasts were included in both bookings, but 2 guests were staying in superior business and only 1 guest in superior family. As a result, there was a difference in price because of the breakfast for the second guest. We will be glad to welcome you back! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Juan. V. Families - 17/05/2018 AccorHotels certified review
« 10. »

SUPER.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juan. V., Thank you for scoring high your experience with us. We will be glad to welcome you back at our hotel! Sincerely, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Mihaela Couples - 14/05/2018 AccorHotels certified review
« Satisfied »

Perfect service but, The security persons at the 5th floor should be a little bit more friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mihaela, Thank you for scoring high your experience with us. Be sure that your valuable comment has been already sent to our management. Our team will be happy to welcome you back! Sincerely, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Hakan Friends - 12/05/2018 AccorHotels certified review
« Good service, nice rooms, beautiful view from window. »

The hotel was easy to find walking from the Metro station. The staff were kind and very service-minded. My room was beautiful and felt fresh and cleaned. Breakfast was fine. The complementary water bottles in the fridge was a good gesture! All in all I am very satisfied with my stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hakan, We very much appreciate your feedback regarding your stay at our hotel. We are very glad that you enjoyed the concept of our hotel, quality of cleaning and our team. We will be happy to welcome you back! Sincerely, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Chalinthip B. Families - 12/05/2018 AccorHotels certified review
« Hotel require too many documents and staffs do not seem to trust the booking I made. They keep on checking the benefit granted by the company host. »

Apart from the staff who check and require too many documents, the room are very nice..wide and comfortable. The bedding is perfect. The location is super nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chalinthip B., Thank you for taking the time to tell us about your experience at the Novotel Moscow Kievskaya. We are very sorry that your experience did not meet your expectations. Please, allow me to explain, that during the booking at a special rate, guests have to show their Bienvenue card or ID of the company, where they are working, to stay at our hotel for a special price. These conditions are stated during the booking and on the booking confirmation. We really hope for your understanding and for your return to our hotel! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Alex Families - 11/05/2018 AccorHotels certified review
« Very pleasant hotel with good services »

We enjoyed stay in the hotel. The room is very comfortable and enjoyed the breakfast and the pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex, Thank you for scoring high your experience with us. Our team will be happy to welcome you back! Sincerely, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Roy Couples - 09/05/2018 AccorHotels certified review
« Good experience »

Gernally good experience to stay at the hotel for several nights, but if they can provide some essential commodities such as tooth brush or tooth paste will be better. The stuff from the hotel is helpful, they can speak English very well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roy, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. Let me kindly explain that such amenities as a dental kit, bathrobe and the others, we provide our guests free of charge upon request. For this you need to address the reception desk. Our staff will happily deliver them to your room. Thank you again for sharing your experience and we hope you visit us again! Sincerely, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

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