Hotel - Novotel Moscow Kievskaya
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Novotel Hotel

Novotel Moscow Kievskaya Hotel

Kievskaya Ulitsa  2 
121059  MOSCOW
RUSSIAN FEDERATION

153 reviews
TripAdvisor Rating Based on 153 reviews
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From 4900.00 RUB Non member rate
From 4410.00 RUB Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Cash machine
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 h
    • Opening hours : Week-end 24 h

Business services

  • 12 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Novotel Moscow Kievskaya

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 153 reviews
TripAdvisor review
teekungt Business - 15/08/2017
« Great location »

New hotel with clean room and wide space. The hotel location is great where near to the train station and a shopping mall just right next to it. Easy to get around to Moscow river and some main tourist locations are just within minute by Taxi.

TripAdvisor review
Business - 26/06/2017
« European Style Hotel, 3rd World Service »

I've stayed in the Novotel for some days. Rooms are great, Service is bad. Came 2 time to breakfast at 9am no orange juice left and no refill even after telling the staff multiple times, no cleaned cups available. Also the bar service is very slow, with no customers it takes the bar keeper 10min before he even starts working on your order, every time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear martinsS8489DN, We appreciate you sharing your concerns with us. Please allow me to express our sincerest apologies for any inconvenience caused. We appreciate your comments as they will definitely help us to improve our service. We hope you visit us again and give us a chance to earn back your trust. I can assure you that we will do our best to give you the great hotel experience. Sincerely, ANASTASIA YURENSKAYA Quality & Service Culture Manager

TripAdvisor review
Solo travel - 20/06/2017
« Modern, stylish hotel »

Great hotel. Modern, clean, stylish, feels like it's new. Across the street from Kievskaya train n Metro station (no noise of trains). Metro is easy straight journey into city n connects to several other lines at this station, perfect. Everyone in hotel spoke perfect English n were so helpful n polite n professional it really made my trip enjoyable. Hotel is on floors 5 to 11 above a 4 floor shopping mall (pity the mall was only half occupied but has a great, but expensive for Moscow, Italian supermarket " Eataly" with many eateries. Restaurant food was v good, as was bar, where you can also order food. Wonderful large lobby for resting n drinking. Air con v good, bed v comfortable , room (overlooking inner large courtyard) exceptionally quiet.....bliss. Very limited English speaking itv channels, bathrom v modern n big shower area. I had a large L shaped sofa in a room which made me feel very at home. Several restaurants across the road in another indoor shopping area. I thoroughly recommend this hotel, 17 mins by Metro from Red Square.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bristoltravellers100, It's a pleasure to receive positive feedback from our guests. We are looking forward to welcoming you at Novotel again! Best regards, ANASTASIA YURENSKAYA Quality & Service Culture Manager

TripAdvisor review
Mozabit Couples - 03/06/2017
« Recently opened comfortable hotel at very convenient location »

This is a relatively new, very comfortable hotel located just in front of a Moscow metro station on the circle line which is perfect for connections to all the network. As Accor hotels gold card holders we were upgraded to one of the very spacious and comfortable suites on the 11th floor.The view over Moscow was very nice. It had a TV in the bedroom and also in the lounge area as well as 2 toilets as well as a minibar and a safe. The room service and receptionists were very efficient and extremely helpful. The hotel has a good restaurant but there is also a huge choice of restaurants, including a food court, in the shopping centre just in front of the hotel. There is also a supermarket open 24/7. The hotel is situated only a couple of metro stops from Red Square. A perfect hotel for visiting Moscow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mozabit, Thank you for your loyalty. I'm glad to hear that you are a frequent guest of our hotels. It was a pleasure to serve you. I will surely pass your warm words to our team. We hope to welcome you back to our hotel very soon! Sincerely, ANASTASIA YURENSKAYA Quality & Service Culture Manager

TripAdvisor review
Solo travel - 30/04/2017
« Clean, good locale, helpful staff »

The hotel is conveniently located just across from the Metro and three stops away from the central Red Square. With a shopping mall nearby food and simple daily needs are within easy reach. Staff we're friendly and helpful. Rooms were clean and decent sized. Breakfast selection is decent although not too varied; expect to eat the same stuff if you've bought the daily breakfast. One major downside during my stay - the fire alarm went off twice - once past 10pm and 6.30am the next morning. Frightful when a booming announcement in Russian comes right into your room and then English. After repeated announcements it turns out to be a false alarm. Overall a pleasant stay and will continue booking with Novotel in future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear joannecD9359ID, Thank you for sharing your experience! We are very sorry that your stay was disturbed by the fire alarm activation. I assure you that this problem is not of a technical nature, and our fire safety system is regularly examined for compliance with both international and Russian requirements. Unfortunately, the fire alarm was caused by a violation of fire safety rules by one of the hotel guests. Our fire brigade investigated the source and rectified the consequences of start of the fire immediately. We understand that this incident has caused you a discomfort and apologize on behalf of the hotel for the inconvenience. We hope to see you again at Novotel! Best regards, ANASTASIA PODKOVYRKINA Quality & Service Culture Manager

TripAdvisor review
Business - 13/03/2017
« average »

I am heavy smoker. It was terrible not be considered where to smoke . better arrange open area or put seat outside . An other things , It had to be given six nights staying and points into my membership account but it is 4 nights as i see.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 9avnig, Thank you for taking the time to tell us about your experience at the Novotel Moscow Kievskaya. I am sorry that your experience did not meet your expectations. Unfortunately we have no possibility of creating a special place for smoking. As per Russian anti-tobacco law, guests are not allowed to smoke in the hotel's territory. We also appreciate your loyalty for AccorHotels. Points for the 2 remaining nights of your stay with us were added to your account manually by my colleagues. If they are not accessible within the week, please let us know. We will be glad to welcome you at Novotel again! Best regards, ANASTASIA PODKOVYRKINA Quality & Service Culture Manager

TripAdvisor review
Vladimir C Business - 21/02/2017
« Very nice hotel in the Moscow heart »

Very nice and cosy hotel in the Moscow downtown. The location is absolutely great - just opposite to the underground and local train to Vnukovo airport and across the street to he huge mall Evropeiskiy with excellent choice of boutiques, restaurants and coffee shops. Rooms are clean, matrasses and bed lines superiors, bath rooms very functional and clean. I would like especially mention wellness center, for the first of all sauna and hammam and hostess of this center - Olga. Very friendly and helpful. Hammam is wonderful. All the staff is friendly and young. I am lost to estimate how old are all of them, but in my opinion no more than 30 years. Guys and girls are friendly and helpful and all of them are very nice. I will definitely stay in this hotel when come next time in Moscow. Thank you, Girls, thank you, Guys! Thank you Olga!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vladimir C, Thank you for taking the time to share your feedback. It was a pleasure to serve you. I will surely pass your warm words to our team. We hope to welcome you back to our hotel very soon! Sincerely, ANASTASIA PODKOVYRKINA Quality & Service Culture Manager

TripAdvisor review
Wallenberg Solo travel - 23/12/2016
« An accident did not allow me to use a paid night »

I was trapped.in 2 hours inside a commuter train on my way to the Airport in Stockholm. They did not allow us to leave the train due to a cable outside the train. I missed both the flight and the hotel night. AccorHotels loyality programme should not offer hotel nights which have non-changable dates to the members of this programme.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wallenberg, Thank you for taking the time to share your feedback. We are very sorry to hear that you faced this kind of situation at the airport. The non-refundable rate that you made your reservation with carries a discount in comparison to flexible refundable rates, as such it comes with certain terms and conditions. The policy states that the reservation is not allowed to be changed or canceled and you will still be charged the full reservation amount. The hotel may reconsider those terms only in case of force majeure circumstances with evidence required. I am very sorry that you feel that this has ruined your relationship with our loyalty programme, however, the terms and condition of this type of booking is clearly stated during reservation time and by booking so you agree to the terms of this rate. We are hoping for your kind understanding on this matter and will be glad to see you in our hotels! Best regards, ANASTASIA PODKOVYRKINA Quality & Service Culture Manager

TripAdvisor review
RayL276 Business - 12/12/2016
« bad service »

The reception staff reaction is really slow. The first day when I checked in, I have to wait for half an hour, as only 1 counter is working. After 30 mins it is to my turn by trying 3 times of my credit card and keep saying my credit card is no working, they are insisting on letting my paying by cash. Frankly, I just checked out from Novotel central hotel and paying with the same cards, how comes there will be any problems. On the other day, the terminal still fails. So finally I have to change all my USD in to RUB in order to finish whole the payment for 8 nights, amount up to USD800 or so. However, on the 3rd day, their terminal worked again, it could be charged for my laundry. It is really surprised me, so why the reception wants me to pay in cash?? It is truly reception terminal problem not my card problem, how comes they cannot wait until they found out the problem instead of keeping saying my card is fail! Besides, I have ordered 3 times laundry, but never returned it automatically or in time. No information, neither delivery service. I have called 3 times in a day to let them return my laundry, but eventually they still not understanding what to do, just keep sending the staff by giving me another new laundry bag. And the final day before I checking out, I have to wait 1 hour till they deliver back my laundry. The hotel is brand new, so I believe all the staffs are still not get use to the chain hotel service. I have to say it is the worst experience I have never had in novotel all over the world.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RayL276, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards, ANASTASIA PODKOVYRKINA Quality & Service Culture Manager

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