Novotel Moscow Kievskaya Hotel 4 stars

Ben Hotel. Service attentionne.

friendly staff, clean room

Good experience, nice swimming pool and good location

Excellent hotel, very well organized. I stayed in the room pleasantly quiet and very clean for three nights. I found the buffet breakfast great. Friendly and helpful staff.

Amazing.

I was very pleased with the welcoming staff always available to give you extra information The rooms are clean and quite cosy

Felt very welcome and service was excellent.

Good

Overall it was pleasant, but the room could have been better. No drawers for clothes, and the stupidest "sofa" in the history of the world. A rocking lounge, that cannot be used as a chair. JUST. PLAIN. STUPID.

It was a great experience ! The hotel is conveniently located, 150m away from Kievskaya metro stations, which makes it easy to go everywhere. The decoration in the hotel is very nice ! The room was clean and silent. Water (sparkling and still) is complimentary provided every day. Breafast is awesome with a wide variety of choice. The hotel is secure and the staff is well mannered and friendly. I definitely recommend this hotel !

I am generally a hardcore Accor fan but the last stay of my family has left a bitter taste, i have booked in the hotel for my wife and two daughters using my reward points and the booking was done in my wife name, the site did not give any message or so that i need to be present to utilize my reward points. On arrival at the hotel my family was asked to pay the complete amount before checkin and also my 22000 points were taken away , so i landed up paying the full amount and losing my complete point. The matter was reported to accor group but they did not even respond to the query. I thought that its a "SERVICE INDUSTRY", unfortunately i feel Accor group is losing its grip on it, being a Platinum member last year i now have big doubts that i will use the group. Please be careful while using the so called Reward Points and read between the Lines.

Nice 3 nights stay, perfect location

Good hotel, good location , but the quality of the staff need to be improved. Guards partly very unfriendly, and most of them speak no word English, reception staff was very good and speak good English. In the restaurant only one lady speak English, the Bar staff was more busy with themselves instead the take care for the fustomers

Well. Novotel is always novotel. Don't expect nothing out of rules, if you are looking for something " special" this is not the place. All is correct and nice, but if you compare with our Moscow hotels, the bathrooms equipament is just the minimum

Nice staff..nearest to all tourists destination and clean Room..