Hotel - Novotel Moscow Kievskaya
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Novotel Moscow Kievskaya Hotel

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4.5/5 221 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Cash machine
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 h
    • Opening hours : Week-end 24 h

Business services

  • 12 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 2,159 reviews

Our guest reviews for Novotel Moscow Kievskaya

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 221 reviews
AccorHotels certified review
Alan Business - 13/02/2018
« Mr »

Overall very good and the staff were excellent. One problem is the connectivity of WiFi. I had to keep logging in at various times - sometimes twice a day, sometimes it would last for two or three days. Very frustrating!

AccorHotels certified review
Anonymous Friends - 11/02/2018
« Great value but disorganised »

Overall great value but small things like payment for breakfast was disorganised and frustrating.

AccorHotels certified review
Konstantin Friends - 06/02/2018
« Perfect stay »

I genuinely want to thank the entire team of Novotel Moscow Kievskaya for providing an outstanding hotel experience. Everything - from seamless check-in to a heart-warming welcome from a General Manager made my stay something to remember! I am very much looking forward to my next stay at your hotel in March.

AccorHotels certified review
Carles M. Business - 05/02/2018
« At the correct place »

At the nice place, good service. You feel confortable at that place

Our hotel has responded to the review
Our hotel has responded to the review

Dear CARLES M., Thank you for scoring your experience with us. I am happy to hear you enjoyed our excellent location. Our team will be happy to welcome you back! Sincerely, ANASTASIA YURENSKAYA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

AccorHotels certified review
Anonymous Business - 04/02/2018
« klass »

super

AccorHotels certified review
Anonymous Business - 03/02/2018
« Convenient »

Good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience and we hope to see you again! Sincerely, ANASTASIA YURENSKAYA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

AccorHotels certified review
Aadil Business - 01/02/2018
« Good room facilities »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aadil, We very much appreciate your comments regarding your stay at our hotel. I will surely pass your valuable comments on wi-fi connection to the hotel management. Thank you again for sharing your experience and we hope to welcome you again! Sincerely, ANASTASIA YURENSKAYA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

AccorHotels certified review
Vasily S. Couples - 01/02/2018
« Outstanding experience!!! »

This has been one of the greatest staying experiences I've ever had! The team is highly professional, the hotel is Hi-Tech and incredibly cosy. I recommend this place to everyone who wants to relax and have all that is needed at hand.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vasily S., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience and we hope your next visit will be just as pleasant. Sincerely, ANASTASIA YURENSKAYA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

AccorHotels certified review
Sasha C. Business - 29/01/2018
« Good location »

I went to MOSCOW for biz trip, the hotel has great location, it just in front of metro kiesskaya. Besides, it's nest to European Mall, so don't worry about shopping, dinning it also has pharmacy in the B1. Breakfast was delicious. There just a small problem, the water of head shower was so little.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sasha Chang, We very much appreciate your valuable comments regarding your stay at our hotel. It is always a pleasure to receive feedback from our guests. Your remark regarding the shower was fixed by our technical specislist. Thank you again for sharing your experience and we hope to welcome you again! Sincerely, ANASTASIA YURENSKAYA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

AccorHotels certified review
Dmitri M. Business - 25/01/2018
« Fantastic. »

Everything was really great, friendly personal, good location, great room and SPA. We really enjoyed out stay. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dmitri, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience and we hope your next visit will be just as pleasant. Sincerely, ANASTASIA YURENSKAYA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

AccorHotels certified review
Marco Solo - 13/01/2018
« an unworthy 4 stars, maybe 2 stars? »

Very negative experience from many points of view: in the online description of the hotel it is not known any reference that the entrance is from the shopping center where there is a corner with a security officer and from where you take the elevators to go up to the 5th floor, where the reception is located. After a security check, which I do not understand why it is not on the ground floor, you enter a design entrance hall with zero practicality, especially if the security staff looks but does not speak! If you have many suitcases, as in my case, you have to arrange because nobody asks you if you need help ... we are in a 4-star hotel or in a hostel? At my demonstrations, the receptionist and the night manger told me that they MUST be the customers to ask for assistance! Fast check-in but arrived in the room there is another nice surprise: the 25sqm superior room is not a room for a 15/16 square meter room ... and they have thought well to put a corner sofa instead of a free space to put the suitcases (there is no classic suitcase stand). The double bed positioned so indecent because from a high there are about 40cm to get off the bed, always to make room for an almost useless corner sofa! Another nice surprise are the plastic or paper cups and no teaspoons, in a 4 star it is unacceptable! The small room was as clean as the bathroom (perhaps with some improvements to the amenities). Good but a little complicated internet connection with multiple access codes (one for each element) Breakfast: good to be in Russia, quite varied but. another beautiful surprise, with a napkin broken by wear and by the little clever arrangement of the cutlery in the napkins that create this damage. Finally, the most unfortunate aspect for a hotel is the lack of seriousness of the manager who, urged on my part for explanations, did not show up but sent a staff member. Summarizing: choosing a 4-star means having a kind of reception and respect for the customers that this hotel does not show.

AccorHotels certified review
Nathan Friends - 11/01/2018
« Friendly. »

It is good but the security check part needs to be improved. I just took some KFC back to Hotel and they(security checker) laughed at me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nathan, Thank you for sharing your experience with us. Please allow me to assure that it was not our intention to make you feel this way. We will certainly work with our security team for further improvement. Thank you again for your feedback and we hope to welcome you again! Sincerely, ANASTASIA YURENSKAYA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

TripAdvisor review
Solo travel - 10/01/2018
« Good Hotel for Moscow! »

Good quality hotel, excellent service at the reception! just few issues when cleaning my room (some days no towels, shower gel, etc) People were very helpful during my staying, providing me the right information for Moscow

Our hotel has responded to the review
Our hotel has responded to the review

Dear ssichi, Thank you for taking the time to tell us about your experience with us. I am sorry to hear that you have experienced some shortcomings on the side of housekeeping service. Please accept our sincerest apologies and be assured that your comments were taken into account for further service improvement. We will be glad to welcome you at Novotel again! Sincerely, ANASTASIA YURENSKAYA Quality & Service Culture Manager

AccorHotels certified review
Dariusz Couples - 09/01/2018
« Visit Moscow 2018 »

Generally Novotel's Hotel Net is prefered by me, but I also observed that different Novotel offered different rewards for platinum members - something nothing like in Moscow Novotel.

AccorHotels certified review
Tatiana Families - 08/01/2018
« Quality service with SPA and GYM »

Very good quality service with SPA and GYM access during the whole day. Nice location, within 10-15 min by metro from the city center. Friendly stuff. Will definitely consider the hotel for the next stay.

Our hotel has responded to the review
Our hotel has responded to the review

Уважаемая Татьяна, Мы Вам благодарны за заполнение анкеты обратной связи. Я рада, что у Вас было время отдохнуть в нашем оздоровительном центре. Спасибо еще раз за Ваш отзыв. Мы надеемся, что Ваш следующий визит будет столь же приятным, как и этот. С уважением, ANASTASIA YURENSKAYA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

TripAdvisor review
Татьяна С Family - 07/01/2018
« Very good quality service with SPA and GYM »

Very good quality service with SPA and GYM access during the whole day. Convenient location, 10-15 minutes by metro from the city ceter. Friendly stuff. Will definitely consider the place for the next stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Татьяна С, I'm very glad to hear that you enjoyed your stay with us. It is a great pleasure to receive positive feedback.We will be glad to welcome you at Novotel again! Best regards, ANASTASIA YURENSKAYA Quality & Service Culture Manager

AccorHotels certified review
Nati F. Couples - 06/01/2018
« Very good hotel »

Thw hotel and the room was very clean and comfortable. 2 things that need to be better: The chlorine at the pool was very strong that the eyes were with a alot of tears . The second thing is the service at 31.1 at night in the lobby bar

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. f. Swissa, Thank you for taking the time to tell us about your experience at the Novotel Moscow Kievskaya. I am sorry that your experience did not fully meet your expectations. It would be a great help if you could share with us what difficulties you faced during your visit of the lobby bar. Please be assured that your comments will be passed to the responsible manager. Sincerely, ANASTASIA YURENSKAYA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

AccorHotels certified review
Anonymous Families - 05/01/2018
« Worst hotel »

I recently traveled to Moscow. Novotel Moscow Kiyskaya hotel was the worst hotel. Employees do not speak English. I reserved the orchestra performance. But I can not speak Russian. So to see the orchestral performance, I asked the staff to write down an address on Google Maps, but they taught me elsewhere. So I did not see it. I also asked department store business hours, but I came back to the wrong information. There was a surprise in the middle. I had to evacuate the hotel because it was on fire. It is important to evacuate from the fire, but when I saw the lobby on the way to the hotel, some guests were enjoying the bar. In short, Novotel was the worst. I do not want to stay at Novotel again. But the pool staff and housekeeping staff were very friendly.

AccorHotels certified review
Anonymous Families - 05/01/2018

Friendly welcome from the English speaking receptionist. Check-in was swift. Room was very clean and comfortable. However, the room was very hot and it did not seem possible to activate the air conditioning or turn the temperature down on the heating so windows needed to be open overnight. Plus the flashing lights from the smoke alarms are very bright when the room is in darkness which is not helpful for a light sleeper.

AccorHotels certified review
Sharon A. Families - 03/01/2018
« The hotel facilities are excellent and the service is excellent »

2 false alarms of the fire destroyed the stay in two days out of the 6 days I stayed at the hotel, it was very difficult with 3 children to get up in the middle of the night and go down 9 floors and how we got to the door it closed because the situation returned to normal and we had to go up with all the 3 children 6 stories on the stairs until we managed to get out of The stairs room ... it was very hard!

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