Novotel Moscow Kievskaya Hotel 4 stars

I love this place a lot! I stay here quite often around 15-20 times per year. Gorgeous staff - always happy to help you with. Rooms are very comfort, even standards one. As per Suits they are fantastically awesome - I was staying with view to Kievskaya square & MFA. Suits are huge with separate zones. Very good bar that works 24/07 and new terrace in the IBIS - must try! Nice pool, but sometimes water a little bit cold, but you always can use sauna or Turkish sauna to warm you up. I even like to come and sleep near by pool since sound of water is very relaxing. Area is fantastic and you can reach everything fast including VKO airport (express to airport 200m away), huge mall where you can find as mass market, as medium class, grocery store etc. I highly recommend to choose this NOVOTEL since usually price same as others, but infrastructure outside/inside are much better. Have a pleasure to be in NOVOTEL Kievskaya.

Every thins was fine. No defect in here.

Everything is good. Only one thing is still not good. When you leave a shirt to clean. I need to leave things at the reception and pay immediately, otherwise they will not be returned to me.

Staff needs to smile more. They are all very cold and distant.

Stayed one night in the hotel. I'm used of the neighbour hotel adagio, where the staff is very friendly. Everything was fine in Novotel, except that the staff at the reception was patronizing. We could expect more friendly welcome in such level of hotels.

As a plutonium member, we had a certain expectation however hotel survives were more than that. Not only usual welcome drink tickets but also our room view was spectacular with welcome wine bottle, laxurious water, fruits and beautiful sweets ditsh.

Everything at the hotel was very well organised, modern and very clean room, hotel personnel was very nice and helpful, very good and tasty breakfast.

Excellent stay and great customer service. Room was very clean and modern. The front desk staff were very courteous and helpful in arranging cabs and answering our questions about the city. The breakfast was plentiful and good quality.

All perfect.

The hotel has a great location. The lobby and the rooms are very nice, modern and clean. The see-through bathroom is a little bit bizarre. The staff is very kind and helpful. The breakfast was a little too expensive, and on the other hand monotonous - every morning the same, so it would be nice if you changed it up from time to time. Overall, a very nice experience.

70%

Staff helpful and polity. Great infrastructure (bar restaurant, fitness centre, pool, hall...). Room with view, spacious, with nice amenities... All impeccable clean (I was so impressed with the cleaness that I started to look for a missed spot, with dust, couldn't find it!). The minibar with drinks and the Bluetooth sound box was a pleasure plus on my stay. What can be worked on, but wasn't a problem at all: 1) the water temperature of the shower could be more sensible to control. It also would be nice if it had more pressure. 2) Language. I am an average English speaker and learns only the basics of Russian language. I had no problems communicating in the hotel, but would be nice if more members knew English. Once more, this two point I commented didn't diminish the great impression I had on my stay. Congratulations for the excellence you offer in this fine hotel.

I spent probably over 50 nights in various Novotel hotels around the world in last 2 years, and while this hotel may not make the best impression from the outside, believe me - inside it's totally great (and one of the best I've ever been!). Both lobby and rooms are brand new, modern and equipped with everything you may need. Fitness area is great with spacious reception desk, big pool, two saunas and well-equipped gym. And staff - they are totally the best! Reception staff made everything to make our stay comfortable. Huge thanks for them!

Ben Hotel. Service attentionne.

friendly staff, clean room