ibis Moscow Kievskaya Hotel 3 stars

TripAdvisor rating 4.0/5 355 reviews
ibis Moscow Kievskaya
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Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Cash machine
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Moscow Kievskaya

Kievskaya Ulitsa
2
121059
moscow
russian federation

Tel: +74956605353

Fax: (+7)4957347360

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    VNUKOVO At 39km / 24.23 miles

  • By train

    KIEVSKSYA STATION At 0.1km / 0.06 miles

GPS :55.743431, 37.562524

Currently, close to our hotel

Moscow City Days, festival

From 07/09/2019 to 08/09/2019

At 5 km

Moscow: in the footsteps of Doctor Zhivago

From 01/01/2019 to 31/12/2019

At 5 km

The lost Metro of Moscow

From 01/01/2019 to 31/12/2019

At 5 km

VMayakovsky Atlas, exhibition

From 12/04/2018 to 30/06/2019

At 5 km

Our accommodations

Standard Room with one double bed

  • Max. number of persons: ‌2
  • Area: From 16
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone(...)

Standard Room with twin beds

  • Max. number of persons: ‌2
  • Area: From 16
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone(...)

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: International

The pleasure of good food à la carte. Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, every day open from 12:00 to 23:00

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Ibis Kitchen

Type of cuisine: International

IBIS BAR

Photo non contractuelle / Strictly non binding

ibis Bar is the perfect place to relax at any time of the day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Moscow Kievskaya

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

4,745 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

355 reviews

It was such a beautiful hotel

Customer review rating 4.5/5

Anonymous Solo - 02/06/2019 AccorHotels certified review

Very nice staff was very friendly and helpful

Perfect location, great hospitality, tight security.

TripAdvisor rating 4.0/5

StevenT3197 Family - 02/06/2019 TripAdvisor review

The great value hotel is steps away from Kivesky Railway Station (35 mins from direct from VKO airport on the aeroexpress train) and Kievskaya metro station (line 3,4 and 5) direct to Kremlin, Red Square, Izmailovsky Souvenir market, Old Arbat Street and Komsomolskaya metro station which is next to Leningradsky Railway station (need to walk up a flight of over 20 steps) to take the high speed Sapsan train to St Petersburg. Across the street is the big and modern Evropeisky Shopping Centre. The hotel provides free visa support and all the staff are .very welcoming and helpful. Our room was clean and sound-proofed and has everything we needed except coffee making facilities. Bottled water was provided daily and best of all the air condition was running even though the outside temperature was below 20 degree C. Security was tight and we felt very safe. Each time we stepped into the hotel lobby, we had to walk through the metal detector and our backpacks would be checked. We have to use our room key card to take the elevator to our floor. The basic buffet breakfast was adequate

Clean and cozy

Customer review rating 4.5/5

Olga K. Couples - 13/05/2019 AccorHotels certified review

The room is clean and cozy, 3 towels per person, comfortable bed. Hotel has good location. Close to metro and city centre.

Dear Olga K., Thank you for taking the time to share your feedback. It was a pleasure to serve you. We hope to welcome you back to our hotel very soon! Sincerely, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Great!

Customer review rating 4.5/5

Carrie T. Families - 10/05/2019 AccorHotels certified review

Everything is great except for the breakfast, breakfast is a little bit boring

Dear Carrie T., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive feedback from our guests. Please be assured that your remarks were passed to our Chef. Thank you again for sharing your experience and we hope to welcome you again! Sincerely, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com
Customer review rating 4.5/5

Anonymous Solo - 08/05/2019 AccorHotels certified review

As usual it was a good experience, but was disappointed with the 'welcoming drink'. I think there needs to be greater clarity what "a drink" defines. I ordered a gin and tonic and was told my welcome drink only covered the tonic water and would have to pay for the gin.

Dear Guest, Thank you for taking the time to tell us about your experience at ibis Moscow Kievskaya. Thank you for your loyalty and choice of our hotel. Please be assured that your comments will be given proper attention and the welcome drink list will be detailed. Thank you again for your feedback as it helps us to grow. We hope to welcome you back! ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Clean

Customer review rating 4.5/5

Dc Solo - 24/04/2019 AccorHotels certified review

Good, clean and great location

Dear Dc, Thank you for scoring high your stay with us. We are very happy to hear that you enjoyed your stay with us. Our team will be glad to welcome you again! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Good experience , Nice place

Customer review rating 4.5/5

Kittithat T. Couples - 23/04/2019 AccorHotels certified review

Good at all but maybe serve more drinking water , one bottle not enough

Dear Kittithat T., I'm happy to hear that you enjoyed your stay with us. Let me kindly explain that according to the rules of our hotel, daily we bring bottles with water to the guests' room in accordance with the number of guests staying in the room. We hope for your understanding in this situation! We will be glad to see you again! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Nice and tidy hotel with minor disturbances in room

Customer review rating 4.5/5

Evgeny Solo - 15/04/2019 AccorHotels certified review

Hotel is nice and tidy as well as good located. Well trained staff and comfy bed. Room was clean, but a bit hot inside and A/C was turned off and i tried to turn it on but no success. Slight buzzing sound in the night, even when A/C turned off and blinking fire alarm - disturbs while you try to fall asleep

Dear Evgeny, Thank you for your valuable comments. I'm very glad to hear that overall you enjoyed your stay with us. It is a great pleasure to receive positive feedback. I'm sorry to hear that you experienced discomfort from the level of air temperature in the room. Let me kindly explain that the climate control system in our hotel operates in winter only in heating mode. In the summer, the system switches to air conditioning. it will be done very soon. As for the fire sensors lightening let me assure you that this problem is not of a technical nature. According to regulations the fire sensors should be installed in all the rooms. The safety of our guests is above all about. We hope for your understanding and looking forward to your next visit to our hotel! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Good location but the room was a bit hot

Customer review rating 4.5/5

Anonymous Couples - 15/04/2019 AccorHotels certified review

We had a pleasant experiences with the service-minded staff. The location is very good with a reasonable price. However, only one major thing to improve is the ventilation system, which is centralised, it is impossible to control the heater-aircon in the room, the ventilation system was centralised and it was too warm that we need to open the windows to help. (Thanks for the staff who helped us moved to the room with more air coming in).

Dear Guest, Thank you for valuable feedback and high score! We are very sorry to hear that you experienced discomfort from the level of air temperature in the room. But the climate control system in our hotel works during winter period only in heating mode, during summer period the system switches to air conditioning. We really hope for your understanding and for your return to our hotel! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

convenience and location

Customer review rating 4.5/5

P L. Business - 01/04/2019 AccorHotels certified review

i am repeat customer. good experience each time.

Dear p l., First of all let me thank you for your loyalty to our hotel! We are very happy to hear that you enjoyed your stay with us. Our team will be glad to welcome you again! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

New modern and stylish hotel with comfy beds

Customer review rating 4.5/5

Anonymous Business - 28/03/2019 AccorHotels certified review

With a very good location close to Kievskaya station you will find a new, modern and stylish hotel with quite spacious rooms and comfortable bed. Wifi works well and the breakfast buffet is much more than you would expect. Totally recommend this IBIS.

Dear Guest, Thank you for scoring high your experience with us. I am happy to hear you enjoyed our excellent location, design concept and breakfast. Our team will be happy to welcome you back! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Good price/ quality

Customer review rating 4.5/5

Sergei Business - 28/03/2019 AccorHotels certified review

Despite hotel is new, many things do not work - room temperature control was not working, it was difficult to have good sleep. It was almost impossible to adjust water temperature in the shower- very bad experience .

Dear Sergei, Thank you for taking the time to share your feedback with us! We are very sorry to hear that you experienced discomfort from the level of temperature in the room. But the climate control system in our hotel works during winter period only in heating mode, during summer period the system switches to air conditioning. Also be sure that our technical department is aware of the problem of water temperature. We hope for your understanding. Our team will be glad to welcome you back! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Just ok

Customer review rating 4.5/5

Alessio Business - 18/03/2019 AccorHotels certified review

Just ok but rooms have many less as no plug in the Toilet too hot inside the room and the worst bed not very comfortable

Dear Alessio, Thank you for taking the time to share your feedback! We are very sorry to hear that you experienced discomfort from the level of air temperature in the room. But the climate control system in our hotel works during winter period only in heating mode, during summer period the system switches to air conditioning. Also let me kindly explain that ibis is an international brand, which belongs to the economy class. According to this fact, such hotel category does not imply the availability of bath amenities as soap or shampoo. But there are special dispensers with universal hygiene product that combines both shower gel and shampoo in each bathroom. You can also contact the reception desk for necessary items, like an individually packaged shampoo, conditioner and shower gel. We hope for your understanding and will be glad to welcome you back soon! Sincerely, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Comfortable quiet hotel in great location but staff training is sadly lacking.

Customer review rating 4.5/5

Geoffrey S. Business - 16/03/2019 AccorHotels certified review

Room comfortable and quiet. The problem with this hotel is how the staff are trained. They gather together in little groups chatting while customers want service and are ignored. IN the restaurant they come and whip your plate away immediately you have finished - once my fork had not even touched the plate before the girl took it. This is not just bad training - it i s quite simply rude. And to take one person's plate while their companion is still eating is again very rude. They appear to be trained to do this - what are you thinking? I wrote when I checked in to ask that my room be serviced before 4pm every day. It wasn't. Despite Online Check In nothing was ready for me. If you publish a service you must do it.

Dear Geoffrey S., From the bottom of the heart our team would like to thank you for your score and valuable feedback! Please, accept our sincerest apologies for the inconveniences, which you faced during the stay. Let me kindly explain, that housekeeping staff make every effort to ensure that guests’ rooms will be ready as soon as possible. However, the room cleaning can be done from 10:00 am to 18:00 pm. By guests’ requests, we can clean the room at the desired and agreed upon time. We are very sorry for the quality of service from our housekeeping department. We have already provided service trainings for the housekeeping team so that during your next visit you will not face a similar situation. Be sure, we will be more attentive to guests’ requests. Concerning behavior of reception and food and beverage team, we do understand your feelings and absolutely agree that our staff should behave with guests in other way – with more attention, professionalism and heart. Thank you again for your valuable comments that will help us to become better and provide high professional service. We do hope to have a chance to change your opinion during your next visit and welcome you again as a guest of our hotel! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Nice location

Customer review rating 4.5/5

Paolo Solo - 15/03/2019 AccorHotels certified review

Very close to a train station with access to airport connection. Underground lines closeby. Quiet room. A bit more upscale than usual Ibis.

Dear Paolo, We very much appreciate your comments regarding your stay at our hotel. It is a great pleasure to receive such positive feedback. It inspires our team to provide incredible service to the guests. Our team will be glad to welcome you back soon! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Awesome

Customer review rating 4.5/5

Indies 6. Couples - 10/03/2019 AccorHotels certified review

A great place to stay, securities vigilant and polite, staff helpful and friendly.. housekeeping fantastic.. location superb. Will stay here again...

Dear Indies 66, Thank you for scoring high your experience with us. I am happy to hear you enjoyed our excellent location and friendliness of our staff. Our team will be happy to welcome you back! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Perfect location

Customer review rating 4.5/5

Montarop Solo - 06/03/2019 AccorHotels certified review

Hotel just opposite aero express & metro station, once exit from aero express you just keep walking to the left. You will see the mall right in front of you the you turn left cross the road you will see Novotel on the right, but you just go to left & you will see ibis logo the same building with Novotel. Hotel Security works well, they will check you no matter how many time you’re get in hotel. It’s quite irritated to remove all your belongings/cloths but for safety reasons it’s acceptable. Front office guy straight away informed me that hotel check in only at 2 pm! But I asked for dropped off my luggage & refreshing myself so it’s find. Room size is ok because I only need room to sleep & easy access to metro. I had a quite zone room & view as I requested. But on the 2 days of my stay I hang the sign for room cleaning but no one come clean. I didn’t get even a bottle of water. In the room has only 1 bottle of water, no shampoo/condition. Bathroom has only 1 soap dispenser (which same with hand sink) but I used my own one. I will definitely come back to ibis Kievskaya cause location it’s perfect!

Dear Montarop, Thank you for your valuable feedback and positive score! We are glad to hear that hotel location and staff left positive impression on you. Let me kindly explain that there is a reversible door hanger in each room with images of two different services: «Please come in» from one side and «Do not disturb» on another side. At the second day of your stay, the door hanger was hung with the side «Do not disturb». As housekeeping staff are not allowed to enter guests’ room, when there is «Do not disturb sign» on the door, we did not clean your room that day. We hope for your understanding in that situation and wish to welcome you in our hotel soon! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

good

Customer review rating 4.5/5

Puneet Business - 01/03/2019 AccorHotels certified review

good experience

Dear Puneet, I'm very glad to hear that you enjoyed your stay with us. It is a great pleasure to receive positive feedback. We will be glad to welcome you at ibis again! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Good Location

Customer review rating 4.5/5

Umut Business - 26/02/2019 AccorHotels certified review

The location of the hotel was very good especially for the exhibition. the breakfast was okay. the rooms can be better.

Dear umut, Thank you for scoring high your stay with us. We are very happy to hear that you enjoyed your stay with us. Our team will be glad to welcome you again! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

my stay at Ibis Moscow Kievskaya

TripAdvisor rating 4.0/5

Fulya M Business - 19/02/2019 TripAdvisor review

The hotel was located at the city center with a subway connection from Kievskaya stop directly to the Airport, Expo Center or all touristic places. The rooms are quiet,non-smoking, well furnished and clean. I would definately prefer to stay here again in my furher visits.

Dear Fulya M, Thank you for positive score about your stay with us. Our team will be very glad to welcome you back soon! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager
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