Hotel - ibis Moscow Kievskaya
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Moscow Kievskaya Hotel

4.0/5 335 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
    • Shoe shine machine
  • Cash machine

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 350 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Air Cooling System
    • Automatic air control
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars
4.5/5 AccorHotels Rating 4,534 reviews

Our guest reviews for ibis Moscow Kievskaya

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 335 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Alessio Business - 18/03/2019 AccorHotels certified review
« Just ok »

Just ok but rooms have many less as no plug in the Toilet too hot inside the room and the worst bed not very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alessio, Thank you for taking the time to share your feedback! We are very sorry to hear that you experienced discomfort from the level of air temperature in the room. But the climate control system in our hotel works during winter period only in heating mode, during summer period the system switches to air conditioning. Also let me kindly explain that ibis is an international brand, which belongs to the economy class. According to this fact, such hotel category does not imply the availability of bath amenities as soap or shampoo. But there are special dispensers with universal hygiene product that combines both shower gel and shampoo in each bathroom. You can also contact the reception desk for necessary items, like an individually packaged shampoo, conditioner and shower gel. We hope for your understanding and will be glad to welcome you back soon! Sincerely, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Geoffrey S. Business - 16/03/2019 AccorHotels certified review
« Comfortable quiet hotel in great location but staff training is sadly lacking. »

Room comfortable and quiet. The problem with this hotel is how the staff are trained. They gather together in little groups chatting while customers want service and are ignored. IN the restaurant they come and whip your plate away immediately you have finished - once my fork had not even touched the plate before the girl took it. This is not just bad training - it i s quite simply rude. And to take one person's plate while their companion is still eating is again very rude. They appear to be trained to do this - what are you thinking? I wrote when I checked in to ask that my room be serviced before 4pm every day. It wasn't. Despite Online Check In nothing was ready for me. If you publish a service you must do it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geoffrey S., From the bottom of the heart our team would like to thank you for your score and valuable feedback! Please, accept our sincerest apologies for the inconveniences, which you faced during the stay. Let me kindly explain, that housekeeping staff make every effort to ensure that guests’ rooms will be ready as soon as possible. However, the room cleaning can be done from 10:00 am to 18:00 pm. By guests’ requests, we can clean the room at the desired and agreed upon time. We are very sorry for the quality of service from our housekeeping department. We have already provided service trainings for the housekeeping team so that during your next visit you will not face a similar situation. Be sure, we will be more attentive to guests’ requests. Concerning behavior of reception and food and beverage team, we do understand your feelings and absolutely agree that our staff should behave with guests in other way – with more attention, professionalism and heart. Thank you again for your valuable comments that will help us to become better and provide high professional service. We do hope to have a chance to change your opinion during your next visit and welcome you again as a guest of our hotel! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Paolo Solo - 15/03/2019 AccorHotels certified review
« Nice location »

Very close to a train station with access to airport connection. Underground lines closeby. Quiet room. A bit more upscale than usual Ibis.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paolo, We very much appreciate your comments regarding your stay at our hotel. It is a great pleasure to receive such positive feedback. It inspires our team to provide incredible service to the guests. Our team will be glad to welcome you back soon! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Indies 6. Couples - 10/03/2019 AccorHotels certified review
« Awesome »

A great place to stay, securities vigilant and polite, staff helpful and friendly.. housekeeping fantastic.. location superb. Will stay here again...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Indies 66, Thank you for scoring high your experience with us. I am happy to hear you enjoyed our excellent location and friendliness of our staff. Our team will be happy to welcome you back! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Montarop Solo - 06/03/2019 AccorHotels certified review
« Perfect location »

Hotel just opposite aero express & metro station, once exit from aero express you just keep walking to the left. You will see the mall right in front of you the you turn left cross the road you will see Novotel on the right, but you just go to left & you will see ibis logo the same building with Novotel. Hotel Security works well, they will check you no matter how many time you’re get in hotel. It’s quite irritated to remove all your belongings/cloths but for safety reasons it’s acceptable. Front office guy straight away informed me that hotel check in only at 2 pm! But I asked for dropped off my luggage & refreshing myself so it’s find. Room size is ok because I only need room to sleep & easy access to metro. I had a quite zone room & view as I requested. But on the 2 days of my stay I hang the sign for room cleaning but no one come clean. I didn’t get even a bottle of water. In the room has only 1 bottle of water, no shampoo/condition. Bathroom has only 1 soap dispenser (which same with hand sink) but I used my own one. I will definitely come back to ibis Kievskaya cause location it’s perfect!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Montarop, Thank you for your valuable feedback and positive score! We are glad to hear that hotel location and staff left positive impression on you. Let me kindly explain that there is a reversible door hanger in each room with images of two different services: «Please come in» from one side and «Do not disturb» on another side. At the second day of your stay, the door hanger was hung with the side «Do not disturb». As housekeeping staff are not allowed to enter guests’ room, when there is «Do not disturb sign» on the door, we did not clean your room that day. We hope for your understanding in that situation and wish to welcome you in our hotel soon! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Puneet Business - 01/03/2019 AccorHotels certified review
« good »

good experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Puneet, I'm very glad to hear that you enjoyed your stay with us. It is a great pleasure to receive positive feedback. We will be glad to welcome you at ibis again! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Umut Business - 26/02/2019 AccorHotels certified review
« Good Location »

The location of the hotel was very good especially for the exhibition. the breakfast was okay. the rooms can be better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear umut, Thank you for scoring high your stay with us. We are very happy to hear that you enjoyed your stay with us. Our team will be glad to welcome you again! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Business - 19/02/2019 TripAdvisor review
« my stay at Ibis Moscow Kievskaya »

The hotel was located at the city center with a subway connection from Kievskaya stop directly to the Airport, Expo Center or all touristic places. The rooms are quiet,non-smoking, well furnished and clean. I would definately prefer to stay here again in my furher visits.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fulya M, Thank you for positive score about your stay with us. Our team will be very glad to welcome you back soon! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager

Vasily Business - 18/02/2019 AccorHotels certified review
« Nevet again »

I didn't get breakfast at 11:55, which should be served till 12:00. The hotel is overcrowded. It is impossible to cool down the room during the winter season. Rude guards at the entrance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear vasily, Thank you for taking the time to share your feedback with us. We are very sorry to hear that you experienced discomfort from the level of air temperature in the room. But the climate control system in our hotel works during winter period only in heating mode, during summer period the system switches to air conditioning. Also let me kindly explain that breakfast is open till 10:00 am during weekdays and 11:00 am during the weekend. Till 12:00 am we serve late breakfast in our restaurant. We hope you visit us again and give us a chance to earn back your trust. I can assure you that we will do our best to give you the great hotel experience. Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

B. B. Business - 17/02/2019 AccorHotels certified review
« unpleasant staff »

the front desk staff is not helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear B. B., Thank you for taking the time to tell us about your experience at ibis Moscow Kievskaya. I am very sorry that your experience did not meet your expectations. It would be a great help if you could share what difficulties you faced during your stay with us writing to me directly on my e-mail h8… Please be assured that your comments will be passed to the responsible manager. Sincerely, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Olga Business - 08/02/2019 AccorHotels certified review
« Sales manager »

All in all it was good. Clean and cozy. At the beginning it was too cold in the room. Turned on the heating, it became a bit better, but still chilly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Olga, Thank you for your valuable feedback! We are glad to hear that quality of cleaning left positive impression on you. Also we are very sorry that you experienced discomfort from the level of air temperature in the room. The climate control system in our hotel works during winter period only in heating mode, during summer period the system switches to air conditioning. Be sure that still we have not switched off full heating due to the changes in air temperature. We hope for your understanding. Our team will be waiting for you at ibis Moscow Kievskaya! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Drew Business - 08/02/2019 AccorHotels certified review
« Comfortable and Clean, good selection for breakfast »

Friendly and helpful Staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Drew, Thank you for high score! I am very glad that quality of cleaning and our breakfast left such positive impression on you. Also i am sorry to hear that you experienced discomfort from the level of air temperature in the room. But the climate control system in our hotel works during winter period only in heating mode, during summer period the system switches to air conditioning. We hope for your understanding. We will be waiting for you at Ibis! Sincerely, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Dmitry Couples - 03/02/2019 AccorHotels certified review
« all good »

Amazing

Our hotel has responded to the review
Our hotel has responded to the review

Уважаемый Dmitry, Благодарим Вас за заполнение анкеты обратной связи и столь высокую оценку! Нам всегда очень приятно получать такие положительные оценки о пребывании наших гостей в отеле. Наша команда с нетерпением ждёт Вас в ibis Moscow Kievskaya вновь! С уважением, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

M. Solo - 23/01/2019 AccorHotels certified review
« Easy »

Everything was easy to understand and to use, the staff was very helpful and kind. The accommodation and the service available were up to the top. Security was very present. Only bad point were the two fire alarm without any good reason. In short, very good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M., Thank you for scoring high your stay with us. We are very happy to hear that you enjoyed your stay with us. Our team will be glad to welcome you again! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Anonymous Solo - 30/12/2018 AccorHotels certified review

As usual a very pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, First of all let me thank you for your loyalty to our hotel! Thank you so much for your positive score. We look forward to see you again at ibis Moscow Kievskaya! Sincerely, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Natalia D. Business - 27/12/2018 AccorHotels certified review
« Very satisfied »

The room was cozy and warm, and I could open the window. I liked the decor of interior, and the breakfast was tasty. I’ve got no complaints :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natalia D, Thank you for scoring high your stay with us. We are very happy to hear that you enjoyed your stay with us. Our team will be glad to welcome you again! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Natalia Business - 24/12/2018 AccorHotels certified review
« Natalia R. »

Very good, im very happy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natalia, Thank you for scoring high your stay with us. We are very happy to hear that you enjoyed your stay with us. Our team will be glad to welcome you again! Best regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Angelo D. Friends - 22/12/2018 AccorHotels certified review
« Superbe value for money with fantastic managment »

All was very nice. The staff including the manager tried to do their best to satisfy us

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angelo D., We very much appreciate your comments regarding your stay at our hotel. It was a great pleasure to receive such positive feedback about our team. Such feedbacks really inspire our team to provide to our guests incredible service! We hope to welcome you back at our hotel soon Besr regards, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Igor Business - 16/12/2018 AccorHotels certified review
« Very nice experience! »

It was my 3rd time staying in this hotel. Very central location, adjacent to Europeyskiy Shopping Mall and just a few steps away from Kievskaya Metro Station. Moscow river is very close which you can cross over via the covered walking bridge. The rooms have mostly everything that I needed and all the staff was pretty helpful & polite. The buffet breakfast is also good. Everything's just perfect. Would definitely come back if I need to visit Moscow again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Igor, We very much appreciate your comments regarding your stay at our hotel. It was a great pleasure to receive such positive feedback about our team. Such feedbacks really inspire our team to provide to our guests incredible service! We hope to welcome you back at our hotel soon. Sincerely, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

Ebat18 Solo - 13/12/2018 AccorHotels certified review
« Value for money »

Modern, stylish clean room and bathroom. Minimal chic hotel. Excellent location . Great service !!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ebat18, We very much appreciate your comments regarding your stay at our hotel. It was a great pleasure to receive such positive feedback about our team. Such feedbacks really inspire our team to provide to our guests incredible service! We hope to welcome you back at our hotel soon. Sincerely, ALYONA KHARITONOVA Quality & Service Culture Manager NOVOTEL ADAGIO IBIS MOSCOW KIEVSKAYA 2 Kievskaya Street, 121059 MOSCOW, RUSSIA Tel: +7 (495) 660 53 53 h8… - accorhotels.com

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