Mercure Moscow Paveletskaya 4 stars

TripAdvisor rating 4.5/5 870 reviews
Mercure Moscow Paveletskaya
See on a map
+ 19 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 5 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Moscow Paveletskaya

Bakhrushina Street Ownership 11
115054
moscow
russian federation

Tel: +74957205303

Fax: (+7)495/7205332

Contact email

Check-in from 14h00

Check out up to 12h00

  • Metro :   Zamoskvoretskaya Paveletskaya

  • By plane

    DOMODEDOVO At 42.8km / 26.59 miles

  • By train

    PAVELETSKY At 0.75km / 0.47 miles

GPS :55.735788, 37.63519

Our accommodations

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 21
  • Views: Historic side view, Panorama view, Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Classic Twin Room with twin beds

  • Max. number of persons: 2
  • Area: From 21
  • Views: Historic side view, Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 21
  • Views: Historic side view, Panorama view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

2-bedroom Premier Suite

  • Max. number of persons: 4
  • Area: From 87
  • Views: Panorama view, Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Junior Suite with 1 double bed and Sofa

  • Max. number of persons: 2
  • Area: From 35
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

TOWNHOUSE

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Fine cuisine and a selection of excellent wines, exceptional service and the designer restaurant interior create the cozy atmosphere of a true gourmet restaurant.

Lunch

12:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LIBRARY BAR

Photo non contractuelle / Strictly non binding

Come and enjoy this unique ambiance. This bar is ideal to get together, chill out and linger in the evening, or meet in a relaxed space during the day.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 240

  • Maximum capacity: 192 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
Mercure Moscow Paveletskaya

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

3,303 reviews

tripadvisor

TripAdvisor Rating 4.5/5

870 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Perfect stay

TripAdvisor rating 4.5/5

432andreasv Business - 07/11/2019 TripAdvisor review

Another very nice stay at this hotel and therefore I can only recommend it. The staff is very friendly and actually I believe this hotel is 4,5 stars, closer to 5 star than to 4 star and for that it offers a perfect value for money balance.

Dear 432andreasv, Thank you very much for your constant choice of our hotel. It is really great reward for us that you come back! We are very pleased to hear that you rate our hotel very high. We do appreciate your warm feedback and look forward to welcoming you back at Mercure Moscow Paveletskaya! Best Regards, Valeriya Kozlova Guest experience Manager

Highest standard of hospitality and greatest warm feeling!

Customer review rating 4.6/5

Florian G. Business - 01/11/2019 Confirmed reviews AccorHotels

A personal note: my birthday was last month and I received a great message from all hotel colleagues: it was very emotional for me! Amazing!!! Never happened in my life, and I am 45, and I lived in hotels around the world most of my life! I was greatly welcomed by front office staff, bell boys, restaurant & bar, as a colleague returning home. Room staff was nice and attentive, careful and graciously discrete. Exceptional, again!

Dear Mr. G., It is always great pleasure to welcome you in our hotel! We are very happy that you loved our small surprise! Your positive emotions is the greatest reward for us! Thank you for being our loyal guest. We are really happy to welcome you each time! Best Regards, Valeriya Kozlova Guest experience Manager

BUSINESS TRIP

Customer review rating 4.6/5

Κουρτη Π. Business - 22/10/2019 Confirmed reviews AccorHotels

Very Good

Dear Kourti P., We very much appreciate your comments regarding your stay at the Mercure Moscow Paveletskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valeriya Kozlova Guest experience Manager

great stay

Customer review rating 4.6/5

Km Solo - 20/10/2019 Confirmed reviews AccorHotels

another great stay at this hotel. my gold status with Accor gave me an upgrade but was told that the privilege room only has rooms with shower. that part was a bit disappointing as I like the regular room with the bathtub a lot (they have a nice deep tub).

Dear Mr. M., Let me thank you for your high assessment of Mercure Moscow Paveletskaya Hotel. It is a great pleasure to know that in general you enjoyed your staying at our hotel. Your positive feedback is the greatest reward for us. I added your preference about bathtub to your profile so we will be happy to fulfill your request upon hotel availability during your next stays. I am also sorry for caused inconvenience regarding refill of water and bath amenities. I passed you comment to our Housekeeping Manager to avoid such situations during next stays. We are looking forward to the opportunity of welcoming you back at our hotel soon! Sincerely, Valeriya Kozlova Guest experience Manager

Everything I could expect and more

TripAdvisor rating 4.5/5

nataliazaborovska Business - 19/10/2019 TripAdvisor review

I am indeed fully impressed with this hotel. I am very often travelled mostly on business and I have the list of things I wish to have. This hotel has met all and exceeded. Staff is very friendly and always tries to help, room had all I need, very nice and cozy, breakfast is outstanding. Let’s add location and price combination. Will stay there again and highly recommend to everyone.

Dear nataliazaborovska, Thank you for your nice review of our Mercure Paveletskaya! We are happy you were fully satisfied with our services, location and breakfast. We work hard every day in order our guests feel welcome, comfortable and positively emotional. Looking forward to welcoming you back! Best Regards, Valeriya Kozlova Guest experience Manager

Very good stay

TripAdvisor rating 4.5/5

Flure1 Couples - 15/10/2019 TripAdvisor review

Stayed here for three nights. Enjoyed it very much. Very friendly and helpful staff. The facilities were as described. Comfortable, clean room. handy for the Metro, only a 10-minute walk away. Lovely coffee shop across the road.

Dear Flure1, Let us thank you for taking your time and posting such a positive and detailed review regarding your recent stay at Mercure Moscow Paveletskaya! It is also so nice to know that you liked our service as we are happy to meet all your expectations. We do appreciate your warm feedback and look forward to welcoming you back at Mercure. Warmest regards, Valeriya Kozlova Guest experience Manager

very good

TripAdvisor rating 4.5/5

LilaK_11 Business - 14/10/2019 TripAdvisor review

Very good stay. . The Library café has friendly stuff and nice operation. The rooms are clean and quite. The receptionists very friendly and all willing to serve you as best as possible. In all it is a very good experience every time that I visit Moscow for business and I tend to have the familiar sense of "Home", every night that I return from a busy day to the Mercure Hotel.

Dear LilaK_11, Thank you for your great review of Mercure Moscow Paveletskaya! We are very happy that you enjoyed your stay in our hotel! Special thanks for kind words about our team. This is the greatest reward for us! We are doing our best to make each guest feeling like at home and I am happy that we did it to you! We always wait for you back to Mercure Moscow Paveletskaya! Sincerely, Valeriya Kozlova Guest experience Manager

No service at all, rooms are shabby

Customer review rating 4.6/5

Alex Business - 22/09/2019 Confirmed reviews AccorHotels

There's impression that service is an unknown word by the team starting from the reception and ending bar and restaurant. Not a level of 4star hotel at all. Rooms are outdated and have stains of usage. The repair of shower is necessary

Dear Mr. Gershunovich, Thank you for taking your time and sharing your experience about the stay in Mercure Moscow Paveletskaya. We are very sorry to hear that you did not like provided service. We made an investigation regarding your comments. We provided the room due to your preferences but you decided to change the room because of city maintenance works outside the hotel. You accepted this offer. So we did our best to match your preferences. I will appreciate if you contact me via h8… and give more details about our team work. These comments will be very useful for us and help to improve our service! We really hope to welcome you back and make the best impression! Sincerely, Valeriya Kozlova Guest experience Manager

I sincerely recommend this hotel both for business and family stay.

TripAdvisor rating 4.5/5

George M Business - 19/09/2019 TripAdvisor review

This is my third stay. The staff is very helpful and polite. My room was clean, very quiet with excellent internet connection. The mattress and pillows were comfortable. Breakfast is rich and varied. The sauna and fitness were satisfactory but more attention needs to be done there.. My next trip I will stay definitely in Mercure ..

Dear George M, Thank you for your kind review of Mercure Paveletskaya! We will be happy to see you back:) If you have some specific suggestions how we can upgrade our wellness center - I'd love to take it into consideration:) Pease e-mail me directly at h8223-gm@accor.com and I'll revise it thoroughly. Looking forward for your next arrival, Warm regards, Alexandra Stryukova General Manager

Another great stay

Customer review rating 4.6/5

Klm Solo - 17/08/2019 Confirmed reviews AccorHotels

My favorite hotel in Moscow. Reasonable price and fine facility and kind people. The morning can be a bit hectic, including breakfast venue, mostly due to the number of large group tourists, but still, things are organized and no chaos or anything. Looking forward to another visit there.

Dear Kosuke M., We very much appreciate your comments regarding your stay at the Mercure Moscow Paveletskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valeriya Kozlova Guest experience Manager

Failed to reach the normal standards of the Mercure brand

Customer review rating 4.6/5

Luke Solo - 05/08/2019 Confirmed reviews AccorHotels

Was disappointing on two occasions the room was not cleaned and on one occasion management were not as professional as they should have been.

Dear Luke C., Thank you for taking the time to tell us about your experience at the Mercure Moscow Paveletskaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valeriya Kozlova Guest experience Manager

Satisfied first stay in Moscow

Customer review rating 4.6/5

Pawel Business - 25/07/2019 Confirmed reviews AccorHotels

Customer service, rooms and food were great.

Excellent as usual

Customer review rating 4.6/5

Alex Business - 28/06/2019 Confirmed reviews AccorHotels

Nice modern hotel not far from city center and metro, but at the same time situated quiet place.

Dear Mr. G., Let me thank you for your high assessment of Mercure Moscow Paveletskaya Hotel. It is a great pleasure to know that in general you enjoyed your staying at our hotel. Your positive feedback is the greatest reward for us. We are looking forward to the opportunity of welcoming you back at our hotel soon! Sincerely, Gyulnara Gasanova Quality & Service Culture Manager

As usual very good, attentive staff, familiar faces.

Customer review rating 4.6/5

Gerard S. Business - 07/06/2019 Confirmed reviews AccorHotels

See above, not much more to add. Mainly used the hotel for sleep and fitness.

Dear Mr. S., Let me thank you for your high assessment of Mercure Moscow Paveletskaya Hotel. It is a great pleasure to know that in general you enjoyed your staying at our hotel. Your positive feedback is the greatest reward for us. We are looking forward to the opportunity of welcoming you back at our hotel soon! Sincerely, Gyulnara Gasanova Quality & Service Culture Manager

Very pleasant stay

Customer review rating 4.6/5

Famil I. Business - 26/05/2019 Confirmed reviews AccorHotels

Very nice and pleasant stay. Good service overall. Excellent breakfast. Staff was very helpful.

Dear Mr. I., Let us thank you for taking your time and posting such a positive review regarding your recent stay at Mercure Moscow Paveletskaya! Indeed, we realize the importance of feeling “like home” for those who travel abroad, and we feel very privileged that we have become a hotel of your choice. It is also so nice to know that you liked our service as we are happy to meet all your expectations. We do appreciate your warm feedback and look forward to welcoming you back at Mercure. Warmest regards, Gyulnara Gasanova Quality & Service Culture Manager

Everything was perfect, nothing more to say than that.

Customer review rating 4.6/5

Ilaria B. Business - 20/05/2019 Confirmed reviews AccorHotels

The Mercure Moscow Paveletskaya never lets me down. The standard of the hotel is very good and whenever the occasional inconvenience happens, the staff is always helpful and kind.

Dear Ms. B., Let us thank you for taking your time and posting such a positive review regarding your recent stay at Mercure Moscow Paveletskaya! Indeed, we realize the importance of feeling “like home” for those who travel abroad, and we feel very privileged that we have become a hotel of your choice. It is also so nice to know that you liked our service as we are happy to meet all your expectations. We do appreciate your warm feedback and look forward to welcoming you back at Mercure. Warmest regards, Gyulnara Gasanova Quality & Service Culture Manager

Way too simple for a 4-star

TripAdvisor rating 4.5/5

AnnaSPetersburg Friends getaway - 25/04/2019 TripAdvisor review

I did purchase two nights with a nice discount but I didn't expect basic services to be discounted as well... Honestly poor quality (hair went incredibly bad) and primitive set of bathroom cosmetics (not even a conditioner and a body lotion included!), poor location of standard rooms (overlooking a small dark atrium so one cannot guess the weather or the time of day), and questionable "fast" check-in and - out services.. It wasn't fast at all with pretty much the same procedure on spot as usual, and not to mention previous time-consuming online registration form which needs several repetitions before it "gets" you there. Instant coffee packets in room. Warm (never hot) shower. Nice lobby and beds though... Just the way I expect from a 4-star.

Dear AnnaSPetersburg! Thank you for sharing your experience! I am sorry you did not appreciate our services. Next time you can benefit from extended bathroom amenities' choice just calling at reception or booking a Privilege room, where you have also a Nespresso coffee machine in room. We shall definitely check water temperature in rooms, strangely your feedback was the only one about it. I hope your next stay will be more comfortable and I assure you that this time the view will be just excellent:)! Kind regards, Alexandra Stryukova General Manager

Great

Customer review rating 4.6/5

Ruslan Solo - 02/04/2019 Confirmed reviews AccorHotels

I love this 4* hotel, since you feel here always as vip Great location, very close to all sightseeing. You can take the tram 5 min walk and have greate travel in old downtown of Moscow. Fully suggesting to stay here.

Dear Mr. S., Let us thank you for taking your time and posting such a positive review regarding your recent stay at Mercure Moscow Paveletskaya! Indeed, we realize the importance of feeling “like home” for those who travel abroad, and we feel very privileged that we have become a hotel of your choice. It is also so nice to know that you liked our service as we are happy to meet all your expectations. We do appreciate your warm feedback and look forward to welcoming you back at Mercure. Warmest regards, Gyulnara Gasanova Quality & Service Culture Manager

Great Location for Trains - Metro. Comfy too

TripAdvisor rating 4.5/5

Windsorboy58 Business - 26/03/2019 TripAdvisor review

Usually in a review there is a but......but there isn't one here. Only slightly more expensive than neighbouring IBIS 3 stars, well worth it. From check in to check out, I don't think there wasn't anything I could fault? . Attentive reception, friendly bar staff, great breakfast ( I didn't try the dinners).

Dear Windsorboy58, Thank you for such heartwarming comments:) we are very happy you were fully satisfied with your stay with us! We struggle for each smile:) and glad when get back such emotions! Thank you for sharing! Hope to welcome you back soon, Kind regards, Alexandra Stryukova General Manager

Comfortable, friendly stay

Customer review rating 4.6/5

Anonymous Business - 07/03/2019 Confirmed reviews AccorHotels

The hotel is nice, has comfortable rooms, friendly personal.

Dear Ms. O., Let me thank you for your high assessment of Mercure Moscow Paveletskaya Hotel. It is a great pleasure to know that in general you enjoyed your staying at our hotel. Your positive feedback is the greatest reward for us. We are looking forward to the opportunity of welcoming you back at our hotel soon! Sincerely, Gyulnara Gasanova Quality & Service Culture Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in moscow