Hotel - Mercure Moscow Paveletskaya
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Mercure Hotel

Mercure Moscow Paveletskaya

Bakhrushina Street Ownership 11 
115054  MOSCOW
RUSSIAN FEDERATION

597 reviews
TripAdvisor Rating Based on 597 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Fitness centre
  • Hammam

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Fitness centre
  • Hammam

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 - 23:59
    • Opening hours : Week-end 00:00 - 23:59

Business services

  • 5 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 149 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Minibar
    • Suite Box
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 2,586 reviews

Our guest reviews for Mercure Moscow Paveletskaya

100% certified reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 597 reviews
Certificate of excellence 2016
AccorHotels certified review
Mrs S. V. Couples - 22/06/2017
« Excellent hotel, staff courteous and helpful with a smile  »

Excellent hotel staff courteous and helpful, doing their utmost to make our stay an enjoyable experience, the service was of the highest standard, would recommend this hotel to others. The room was spacious and very comfortable, the bathroom with hairdryer and bathroom essentials, you could request an ironing board and iron which was delivered within minutes to your room. It was nice to have staff who spoke English very well.

AccorHotels certified review
Evgeni Business - 22/06/2017
« My Experience with Mercure Hotel at Moscow »

Dear officer; My name is Dr. Evgeni Klauber It was a great pleasure to stay in your hotel on 18-20 June, at room 341; I loved the service and everything about the hotel. The problem was on my departure day (20-June-2017 at 21:30): I asked reception office to book me a taxi to the airport at 21:30; The official taxi company said that the taxi will arrive at 22:05 and that I need to wait 30 minutes. After waiting 30 minutes I approached the reception to say that the taxi is not around, They called the taxi company and received a very strange answer - that they don't have any drivers and that they are not sending any taxi. Why they made me waiting? How this situation is possible at all? Reception officers were extremely nice and tried to help, yet I got late to the airport and it was a very nervous situation. That was really bad experience and to me its not clear how this taxi so called company works with your hotel. Thank you for your time; best evgeni

AccorHotels certified review
Alexander Business - 21/06/2017
« Good »

Good room. Friendly stuff. Perfect location. Rather moderate breakfast and small fitness corner.

AccorHotels certified review
Rickard N. Business - 21/06/2017

My main takeaway was the friendly staff

AccorHotels certified review
Willem S. Couples - 20/06/2017
« Everything was OK »

Everything was ok, but WIFI was weak on our room.

AccorHotels certified review
Margaret Friends - 19/06/2017
« Happy Traveller »

Hotel was excellent. Easy walking distance from Paveletskaya Station. The reception staff were very helpful and spoke excellent English which was so comforting and so necessary. They assisted us by drawing on our maps the routes to the various places we wanted to visit. The room was excellent with most comfortable bed and very clean. We will definitely stay at this hotel if we return to Moscow.

TripAdvisor certified review
Friends getaway - 18/06/2017
« Happy traveller »

The hotel was in easy walking distance from Paveletskaya Station, Metro, supermarket, cafes and bank. Also in walking distance to Red Square and Kremlin. The staff were most helpful and fortunately Reception staff spoke very good English. The room was lovely, spacious and very clean. Excellent value for money. Would stay there again without hesitation. Generally people in Moscow do not speak any English and their alphabet is different from ours so street signs and maps are not helpful. The hotel staff made it easy for us to navigate the city by drawing the routes to the various points of interest for us on the maps. We would have been lost without their help. We felt quite safe in the city but did not venture out in the evenings after dinner.

AccorHotels certified review
Anonymous Business - 09/06/2017
« Comfortable and pleasant  »

The room was comfortable and had all the amenities needed. The breakfast was very nice and had many choices.

AccorHotels certified review
Anonymous Couples - 06/06/2017
« Comfortable hotel and excellent staff »

Very comfortable bed and pillows. Very clean. Nothing too much trouble for the hotel staff: even provided help to pack fragile gifts. Bottled water provided every day. Tea and coffee making facilities. Good Wi-Fi connection. Large hd tv. Toiletries replaced daily. When a bulb needed replacing, it was done before we even had chance to report it. High level of security. Wardrobe suitable for short break, but we were staying for a full week, so would have preferred more room to unpack. Only negative aspect of hotel was the breakfast: fairly good choice, but the hot food was lukewarm, and the other food had little taste. Bread wasn't replenished. We cancelled, after first morning and had breakfast at local cafes. Excellent staff and extremely comfortable hotel which we'd visit on a return trip.

AccorHotels certified review
N/a Business - 05/06/2017
« Staff and the servcies were excellent. »

I was impressed from the moment I arrived at how professional and welcome the staff were and this continued all week. The hotel accommodation was also of a very high quality and housekeeping was first class and mostly invisible. I noticed too, how quickly the elevator was repaired when one became faulty. My only suggestion is that film channels are provided in the rooms.

AccorHotels certified review
Lawrence Business - 05/06/2017
« Excellent Service and Rooms »

This was my second stay at this hotel. All hotel staff was courteous and helpful. The breakfast buffet is good. The dinner menu in the restaurant could benefit from the addition of some simpler courses, but the quality is good.

AccorHotels certified review
Anonymous Business - 30/05/2017
« Excellent  »

Excellent, attentive service. Everything is easy and accessible. Only issue is that on more than one occasion I have ordered a taxi and have had trouble in it either arriving on time or arriving at all. This is very worrisome since I need predictable transportation to drive me to business meetings from time to time. The only concern - perhaps the hotel should consider working with a different taxi company

TripAdvisor certified review
Yves Michel M Business - 28/05/2017
« Not clean, restaurant staff not helpful »

Bathroom was not clean. A plastic stub in the bathtub was broken and full of fungus. It was not cleaned and not replaced in 3 days. At breakfast time, the staff was not helpful. I asked for a spoon, and I was stently shown where the spoons were located. I had expected more service and a smile. Evening bartender also not very nce. On the other hand, reception desk staff was allright. I have seen better service in this hotel. Please straighten up! Best regards.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yves Michel, Thank you for taking the time to tell us about your stay at Mercure Moscow Paveletskaya hotel. I am very sorry that your experience did not meet your expectations. It is a shame that the service at our bar and restaurant was not on a good level and I sincerely apologize for that. Please, be assured that we will arrange additional trainings for our staff to avoid such issues in the future. Once again, I appreciate a lot your feedback and hope that you will give us another opportunity to welcome you in the nearest future. Sincerely, Ada Egorova General Manager

AccorHotels certified review
Masserini Families - 23/05/2017
« Beyond any expectation!  »

Wonderful experience, beautiful room and excellent service. The breakfast was incredibly rich and the staff is really professional.

AccorHotels certified review
Li Couples - 22/05/2017
« Excellent staff »

It is great meeting people who can speak Engish and helpful. It is in the Mercure Hotel in Moscow. The location is ok with about 10 mins walking from the Metro Station, but the path is very quiet. The quality of breakfast is good overall. Staff is absolutely fantastic, smily and polite. But the room is a bit small.

TripAdvisor certified review
Business - 20/05/2017
« Reliable business hotel »

Good location within Garden Ring and close to Paveletskay Railway Station (especially convenient if you fly to/from Domodedovo). Decent restaurant and plenty of places around. In a walking distance from Pyatnitskaya (Novokuznetsksya metro).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vkupcis, Thank you so much for having chosen our Hotel for your trip to Moscow and posting the feedback regarding your stay! We are really delighted to hear that you were satisfied with your stay with us. We will be very glad to welcome you at our Hotel again! Cordially, Ada Egorova General Manager

AccorHotels certified review
Madaleen V. Z. (. N. Couples - 16/05/2017
« Very friendly staff and comfortable room »

It was a great first experience for me and my husband on our first trip to Russia for our honeymoon. The staff were friendly and very helpful. The room met our requirements and we enjoyed our complimentary champagne as a newlywed couple. The bar and restaurant is a bit pricy if you don't know where to eat yet but we enjoyed our stay immensely

AccorHotels certified review
Arthur Business - 15/05/2017
« better than expected »

very pleasant - friendly reception staff - clean room

TripAdvisor certified review
Solo travel - 13/05/2017
« Perfect Everything! »

Stayed at the Mercure Moscow Paveletskaya for 3 days in May 2017. Everything was great from the rooms, to the checkin staff to the bar staff. Very friendly, and I couldn't have possibly asked for more.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ryan B, Thank you so much for having chosen our Hotel for your trip to Moscow and posting the feedback regarding your stay! We are really delighted to hear that you were satisfied with your stay with us. We will be very glad to welcome you at our Hotel again! Cordially, Ada Egorova General Manager

AccorHotels certified review
Anonymous Business - 08/05/2017

Most of the time the hotel staff is friendly with me, in your hotel I also found people I could trust that were helpful and clever. Without your staff and especially Alexandra Gorbacheva my work "mission" would have failed.

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