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Mercure Moscow Paveletskaya 4 stars

TripAdvisor rating 4.5/5 860 reviews
Mercure Moscow Paveletskaya
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Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 5 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Moscow Paveletskaya

Bakhrushina Street Ownership 11
115054
moscow
russian federation

Tel: +74957205303

Fax: (+7)495/7205332

Contact email

Check-in from 14h00

Check out up to 12h00

  • Metro :   Zamoskvoretskaya Paveletskaya

  • By plane

    DOMODEDOVO At 42.8km / 26.59 miles

  • By train

    PAVELETSKY At 0.75km / 0.47 miles

GPS :55.735788, 37.63519

Our accommodations

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 21m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Classic Twin Room with twin beds

  • Max. number of persons: 2
  • Area: From 21m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 21m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

2-bedroom Premier Suite

  • Max. number of persons: 4
  • Area: From 87m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Junior Suite with 1 double bed and Sofa

  • Max. number of persons: 2
  • Area: From 35m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

TOWNHOUSE

Type of cuisine: International

Fine cuisine and a selection of excellent wines, exceptional service and the designer restaurant interior create the cozy atmosphere of a true gourmet restaurant.

Lunch

12:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LIBRARY BAR

Photo non contractuelle / Strictly non binding

Come and enjoy this unique ambiance. This bar is ideal to get together, chill out and linger in the evening, or meet in a relaxed space during the day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 240 m²

  • Maximum capacity: 192 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
Mercure Moscow Paveletskaya

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

3,293 reviews

tripadvisor

TripAdvisor Rating 4.5/5

860 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

No service at all, rooms are shabby

Customer review rating 4.6/5

Alex Business - 22/09/2019 AccorHotels review

There's impression that service is an unknown word by the team starting from the reception and ending bar and restaurant. Not a level of 4star hotel at all. Rooms are outdated and have stains of usage. The repair of shower is necessary

Dear Mr. Gershunovich, Thank you for taking your time and sharing your experience about the stay in Mercure Moscow Paveletskaya. We are very sorry to hear that you did not like provided service. We made an investigation regarding your comments. We provided the room due to your preferences but you decided to change the room because of city maintenance works outside the hotel. You accepted this offer. So we did our best to match your preferences. I will appreciate if you contact me via h8… and give more details about our team work. These comments will be very useful for us and help to improve our service! We really hope to welcome you back and make the best impression! Sincerely, Valeriya Kozlova Guest experience Manager

I sincerely recommend this hotel both for business and family stay.

TripAdvisor rating 4.5/5

George M Business - 19/09/2019 TripAdvisor review

This is my third stay. The staff is very helpful and polite. My room was clean, very quiet with excellent internet connection. The mattress and pillows were comfortable. Breakfast is rich and varied. The sauna and fitness were satisfactory but more attention needs to be done there.. My next trip I will stay definitely in Mercure ..

Dear George M, Thank you for your kind review of Mercure Paveletskaya! We will be happy to see you back:) If you have some specific suggestions how we can upgrade our wellness center - I'd love to take it into consideration:) Pease e-mail me directly at h8223-gm@accor.com and I'll revise it thoroughly. Looking forward for your next arrival, Warm regards, Alexandra Stryukova General Manager

Another great stay

Customer review rating 4.6/5

Klm Solo - 17/08/2019 AccorHotels review

My favorite hotel in Moscow. Reasonable price and fine facility and kind people. The morning can be a bit hectic, including breakfast venue, mostly due to the number of large group tourists, but still, things are organized and no chaos or anything. Looking forward to another visit there.

Dear Kosuke M., We very much appreciate your comments regarding your stay at the Mercure Moscow Paveletskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valeriya Kozlova Guest experience Manager

Failed to reach the normal standards of the Mercure brand

Customer review rating 4.6/5

Luke Solo - 05/08/2019 AccorHotels review

Was disappointing on two occasions the room was not cleaned and on one occasion management were not as professional as they should have been.

Dear Luke C., Thank you for taking the time to tell us about your experience at the Mercure Moscow Paveletskaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valeriya Kozlova Guest experience Manager

Satisfied first stay in Moscow

Customer review rating 4.6/5

Pawel Business - 25/07/2019 AccorHotels review

Customer service, rooms and food were great.

Excellent as usual

Customer review rating 4.6/5

Alex Business - 28/06/2019 AccorHotels review

Nice modern hotel not far from city center and metro, but at the same time situated quiet place.

Dear Mr. G., Let me thank you for your high assessment of Mercure Moscow Paveletskaya Hotel. It is a great pleasure to know that in general you enjoyed your staying at our hotel. Your positive feedback is the greatest reward for us. We are looking forward to the opportunity of welcoming you back at our hotel soon! Sincerely, Gyulnara Gasanova Quality & Service Culture Manager

As usual very good, attentive staff, familiar faces.

Customer review rating 4.6/5

Gerard S. Business - 07/06/2019 AccorHotels review

See above, not much more to add. Mainly used the hotel for sleep and fitness.

Dear Mr. S., Let me thank you for your high assessment of Mercure Moscow Paveletskaya Hotel. It is a great pleasure to know that in general you enjoyed your staying at our hotel. Your positive feedback is the greatest reward for us. We are looking forward to the opportunity of welcoming you back at our hotel soon! Sincerely, Gyulnara Gasanova Quality & Service Culture Manager

Very pleasant stay

Customer review rating 4.6/5

Famil I. Business - 26/05/2019 AccorHotels review

Very nice and pleasant stay. Good service overall. Excellent breakfast. Staff was very helpful.

Dear Mr. I., Let us thank you for taking your time and posting such a positive review regarding your recent stay at Mercure Moscow Paveletskaya! Indeed, we realize the importance of feeling “like home” for those who travel abroad, and we feel very privileged that we have become a hotel of your choice. It is also so nice to know that you liked our service as we are happy to meet all your expectations. We do appreciate your warm feedback and look forward to welcoming you back at Mercure. Warmest regards, Gyulnara Gasanova Quality & Service Culture Manager

Everything was perfect, nothing more to say than that.

Customer review rating 4.6/5

Ilaria B. Business - 20/05/2019 AccorHotels review

The Mercure Moscow Paveletskaya never lets me down. The standard of the hotel is very good and whenever the occasional inconvenience happens, the staff is always helpful and kind.

Dear Ms. B., Let us thank you for taking your time and posting such a positive review regarding your recent stay at Mercure Moscow Paveletskaya! Indeed, we realize the importance of feeling “like home” for those who travel abroad, and we feel very privileged that we have become a hotel of your choice. It is also so nice to know that you liked our service as we are happy to meet all your expectations. We do appreciate your warm feedback and look forward to welcoming you back at Mercure. Warmest regards, Gyulnara Gasanova Quality & Service Culture Manager

Way too simple for a 4-star

TripAdvisor rating 4.5/5

AnnaSPetersburg Friends getaway - 25/04/2019 TripAdvisor review

I did purchase two nights with a nice discount but I didn't expect basic services to be discounted as well... Honestly poor quality (hair went incredibly bad) and primitive set of bathroom cosmetics (not even a conditioner and a body lotion included!), poor location of standard rooms (overlooking a small dark atrium so one cannot guess the weather or the time of day), and questionable "fast" check-in and - out services.. It wasn't fast at all with pretty much the same procedure on spot as usual, and not to mention previous time-consuming online registration form which needs several repetitions before it "gets" you there. Instant coffee packets in room. Warm (never hot) shower. Nice lobby and beds though... Just the way I expect from a 4-star.

Dear AnnaSPetersburg! Thank you for sharing your experience! I am sorry you did not appreciate our services. Next time you can benefit from extended bathroom amenities' choice just calling at reception or booking a Privilege room, where you have also a Nespresso coffee machine in room. We shall definitely check water temperature in rooms, strangely your feedback was the only one about it. I hope your next stay will be more comfortable and I assure you that this time the view will be just excellent:)! Kind regards, Alexandra Stryukova General Manager

Great

Customer review rating 4.6/5

Ruslan Solo - 02/04/2019 AccorHotels review

I love this 4* hotel, since you feel here always as vip Great location, very close to all sightseeing. You can take the tram 5 min walk and have greate travel in old downtown of Moscow. Fully suggesting to stay here.

Dear Mr. S., Let us thank you for taking your time and posting such a positive review regarding your recent stay at Mercure Moscow Paveletskaya! Indeed, we realize the importance of feeling “like home” for those who travel abroad, and we feel very privileged that we have become a hotel of your choice. It is also so nice to know that you liked our service as we are happy to meet all your expectations. We do appreciate your warm feedback and look forward to welcoming you back at Mercure. Warmest regards, Gyulnara Gasanova Quality & Service Culture Manager

Great Location for Trains - Metro. Comfy too

TripAdvisor rating 4.5/5

Windsorboy58 Business - 26/03/2019 TripAdvisor review

Usually in a review there is a but......but there isn't one here. Only slightly more expensive than neighbouring IBIS 3 stars, well worth it. From check in to check out, I don't think there wasn't anything I could fault? . Attentive reception, friendly bar staff, great breakfast ( I didn't try the dinners).

Dear Windsorboy58, Thank you for such heartwarming comments:) we are very happy you were fully satisfied with your stay with us! We struggle for each smile:) and glad when get back such emotions! Thank you for sharing! Hope to welcome you back soon, Kind regards, Alexandra Stryukova General Manager

Comfortable, friendly stay

Customer review rating 4.6/5

Anonymous Business - 07/03/2019 AccorHotels review

The hotel is nice, has comfortable rooms, friendly personal.

Dear Ms. O., Let me thank you for your high assessment of Mercure Moscow Paveletskaya Hotel. It is a great pleasure to know that in general you enjoyed your staying at our hotel. Your positive feedback is the greatest reward for us. We are looking forward to the opportunity of welcoming you back at our hotel soon! Sincerely, Gyulnara Gasanova Quality & Service Culture Manager

Excellent stay (2 nights) in Mercure Paveletskaya.

Customer review rating 4.6/5

Paul Business - 02/03/2019 AccorHotels review

Excellent experience: very smooth check-in and check-out, very good room, excellent breakfast and excellent location of hotel, near M-station Paveletskaya.

Dear Mr. V., Let us thank you for taking your time and posting such a positive review regarding your recent stay at Mercure Moscow Paveletskaya! Indeed, we realize the importance of feeling “like home” for those who travel abroad, and we feel very privileged that we have become a hotel of your choice. It is also so nice to know that you liked our service as we are happy to meet all your expectations. We do appreciate your warm feedback and look forward to welcoming you back at Mercure. Warmest regards, Gyulnara Gasanova Quality & Service Culture Manager

Value for money and confort in the very center of Moscow

Customer review rating 4.6/5

Jaime E. Business - 27/02/2019 AccorHotels review

Within a (sportive) walking distance from Paveletskaya station (direct train to Domodedovo airport), this comfy hotel has everything the business traveler may need. Comfortable spacious rooms, good breakfast, etc. Located in a very quiet neighborhood, there are shopping centers, restaurants and animation around in a walking distance. 10-15' away from the nearest Metro station.

Dear Mr. E., Thank you for your excellent comments following your recent stay with us, it is a pleasure to read your fantastic feedback following your stay at Mercure Moscow Paveletskaya. Situated just minutes away from Paveletskaya Station, the Mercure Moscow Paveletskaya has excellent transport links that whisk you straight to the legendary Moscow sights of Kremlin, Red Square, St. Basil’s Cathedral or the State Tretyakov Gallery and the Pushkin Museum of Fine Arts. All Moscow famed museums, art galleries and shops are accessible from our centrally located establishment. Thank you once again for taking your precious time to review your stay, we look forward to welcoming you back in the very near future. Kind regards, Gyulnara Gasanova Quality & Service Culture Manager

Moscow in February - PRODEXPO 2019

TripAdvisor rating 4.5/5

Carlos S Business - 17/02/2019 TripAdvisor review

Good relationship in terms of price abdquality of services , quite close to the city center main monumentes ( Red Square , St.Basil , Lenin's mausoleum Kremlin , Bolshoi Theatre) and well connected with the metro , just two stops away.

Dear Carlos S, Thank you very much for your good review of our property! Its very important for us to hear your feedback and to know that you appreciate our services. We will be glad to welcome you again here, Warm regards from snowy Moscow, Alexandra Stryukova General Manager

Another extremely pleasant stay

Customer review rating 4.6/5

Animesh Business - 01/02/2019 AccorHotels review

This was not the first time for me. Everything met my expectations fully. Room clean up could be improved - cup not washed, water bottle not replaced. And, thank you for the upgrade.

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Mercure Moscow Paveletskaya. It is a great pleasure to know that in general you enjoyed your staying at our hotel. Your feedback is the greatest reward for us. Separately, I want to say many thanks for the additional comments. We are constantly working to improve service and you help us to be better. Once again, thank you for sharing your feedback with us and we hope to welcome you and will try to make your rest in the future more enjoyable. Warm regards, Gyulnara Gasanova Quality & Service Culture Manager

As usual when in Moscow... Mercure Paveltskaya!

Customer review rating 4.6/5

Lorenzo C. Business - 31/01/2019 AccorHotels review

Fine as usual, but this time just a negative note: the room was rather cold and I was not possibile to regulate temperature thorugh thermostat (which by the way occurs in ALL the hotels in the world)

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Mercure Moscow Paveletskaya.It is a great pleasure to know that in general you enjoyed your staying at our hotel. Your feedback is the greatest reward for us. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. If you have any problems in future staying, please inform our team about this so that we can find a solution and make your stay as comfortable as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warmest regards, Gyulnara Gasanova, Quality & Service Culture Manager

Excellent Compromise

Customer review rating 4.6/5

Claudio A. Couples - 29/01/2019 AccorHotels review

Nice stay, a comfortable hotel in a very good location in Moscow, close to Metro and to the beautiful Zamoskvareche district plenty of caffe, bar and restaurants.

Dear Mr. a., Let us thank you for taking your time and posting a review regarding your recent stay at Mercure Moscow Paveletskaya! We strive to provide a superior service experience for every customer; therefore your feedback is very important to us.It is a great pleasure to know that in general you enjoyed your staying at our hotel. Separately, I want to say many thanks for the additional comments. As for the storage of medicines, we provide the ability to store in the refrigerator at the reception. In the future, you can contact the reception staff with this question. Food, unfortunately, is really forbidden to keep in our desk's refrigerator, as this does not correspond to the sanitary standards of the country. Once again, thank you for sharing your feedback with us and we hope to welcome you and will try to make your rest in the future more enjoyable. Warm regards, Gyulnara Gasanova Quality & Service Culture Manager

excellent location, very good staff

TripAdvisor rating 4.5/5

YuYu1957 Couples - 09/01/2019 TripAdvisor review

Comfortable room, excellent location, nice staff. The only minus- bathroom was not clean, there were some hair on the floor, and stains on tiles. But all the rest is OK. Bed is comfortable, staff is friendly.

Dear YuYu1957, Thank you for your review and comments. I'm sorry for some issues you came across during your stay. We struggle to make any stay perfect, but unfortunately, sometimes fail and regret. I do hope when you come next time - everything will be just as you wish:) My kind regards and sincere apologies, Alexandra Stryukova General Manager
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