Mercure Moscow Paveletskaya 4 stars

Stayed here for three nights. Enjoyed it very much. Very friendly and helpful staff. The facilities were as described. Comfortable, clean room. handy for the Metro, only a 10-minute walk away. Lovely coffee shop across the road.

Very good stay. . The Library café has friendly stuff and nice operation. The rooms are clean and quite. The receptionists very friendly and all willing to serve you as best as possible. In all it is a very good experience every time that I visit Moscow for business and I tend to have the familiar sense of "Home", every night that I return from a busy day to the Mercure Hotel.

There's impression that service is an unknown word by the team starting from the reception and ending bar and restaurant. Not a level of 4star hotel at all. Rooms are outdated and have stains of usage. The repair of shower is necessary

This is my third stay. The staff is very helpful and polite. My room was clean, very quiet with excellent internet connection. The mattress and pillows were comfortable. Breakfast is rich and varied. The sauna and fitness were satisfactory but more attention needs to be done there.. My next trip I will stay definitely in Mercure ..

My favorite hotel in Moscow. Reasonable price and fine facility and kind people. The morning can be a bit hectic, including breakfast venue, mostly due to the number of large group tourists, but still, things are organized and no chaos or anything. Looking forward to another visit there.

Was disappointing on two occasions the room was not cleaned and on one occasion management were not as professional as they should have been.

Customer service, rooms and food were great.

Nice modern hotel not far from city center and metro, but at the same time situated quiet place.

See above, not much more to add. Mainly used the hotel for sleep and fitness.

Very nice and pleasant stay. Good service overall. Excellent breakfast. Staff was very helpful.

The Mercure Moscow Paveletskaya never lets me down. The standard of the hotel is very good and whenever the occasional inconvenience happens, the staff is always helpful and kind.

I did purchase two nights with a nice discount but I didn't expect basic services to be discounted as well... Honestly poor quality (hair went incredibly bad) and primitive set of bathroom cosmetics (not even a conditioner and a body lotion included!), poor location of standard rooms (overlooking a small dark atrium so one cannot guess the weather or the time of day), and questionable "fast" check-in and - out services.. It wasn't fast at all with pretty much the same procedure on spot as usual, and not to mention previous time-consuming online registration form which needs several repetitions before it "gets" you there. Instant coffee packets in room. Warm (never hot) shower. Nice lobby and beds though... Just the way I expect from a 4-star.

I love this 4* hotel, since you feel here always as vip Great location, very close to all sightseeing. You can take the tram 5 min walk and have greate travel in old downtown of Moscow. Fully suggesting to stay here.

Usually in a review there is a but......but there isn't one here. Only slightly more expensive than neighbouring IBIS 3 stars, well worth it. From check in to check out, I don't think there wasn't anything I could fault? . Attentive reception, friendly bar staff, great breakfast ( I didn't try the dinners).

The hotel is nice, has comfortable rooms, friendly personal.