Hotel - Aparthotel Adagio Moscow Paveletskaya
Adagio Hotel Adagio Hotel

Aparthotel Adagio Moscow Paveletskaya

4.5/5 199 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat
    • Shoe shine machine
  • Cash machine
  • Porter

Leisure and activities

  • Gym accessible from 7am till 10pm
  • Well-being
    • Hammam
    • Sauna

Catering

  • Breakfast

Business services

  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our apartments

  • 94 apartments
  • 100% non-smoking hotel
  • 4 apartments for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • TV Bouquet beIN Sports
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Suite Box
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our apartments fittings
4.5/5 AccorHotels Rating 756 reviews

Our guest reviews for Aparthotel Adagio Moscow Paveletskaya

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 199 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Family - 30/08/2018 TripAdvisor review
« Excelente para famílias »

Located in quiet area with nearby metro stations.Two subway stations from the center.Good service to guests.Excellent quality-price.Good conditions. Highly recommend to people traveling with family.Moscow is a very beautiful city and easy to explore.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paulovidal_pv, Thank you for sharing your nice emotions about your stay in Adagio Bakhrushina! We are very happy to get positive feedback, understanding that our hard work brings us to your satisfaction:) Indeed Adagio apartments are very comfortable for family stays and we appreciate a lot your choice! Hope to welcome you once again, Warm regards, Alexandra Stryukova General Manager

Florian G. Business - 25/08/2018 AccorHotels certified review
« Excellent! »

Briefly: Great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Let us thank you for taking your time and posting such a positive review regarding your recent stay at Adagio Moscow Paveletskaya! Indeed, we realize the importance of feeling “like home” for those who travel abroad, and we feel very privileged that we have become a hotel of your choice. We do appreciate your warm feedback and look forward to welcoming you back at our home. Warmest regards, Gyulnara Gasanova Quality & Service Culture Manager

Y. C. Families - 02/08/2018 AccorHotels certified review
« Great location, comfortable clean room, great staff! »

Very comfortable room, polite staff. Location is terrific. Loved the breakfast, especially smoothie and veggie juice!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Kovalenko, Let me thank you for your high assessment of Aparthotel Adagio Moscow Paveletskaya Hotel. It is a great pleasure to know that in general you enjoyed your staying at our hotel. Your positive feedback is the greatest reward for us. We are looking forward to the opportunity of welcoming you back at our hotel soon! Sincerely, Gyulnara Gasanova Quality & Service Culture Manager

Animesh Business - 18/06/2018 AccorHotels certified review
« A Very Comfortable Stay Yet Again »

Wonderful. We were surprised by the size of the apartment. Very comfortable. Except for a very poor wi-fi we were very happy with our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Adagio Moscow Paveletskaya.It is a great pleasure to know that in general you enjoyed your staying at our hotel. Your feedback is the greatest reward for us. At Adagio Moscow Paveletskaya, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We apologize for the occurrence of a technical error. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. If you have any problems in future staying, please inform your team about this so that we can find a solution and make your stay as comfortable as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warmest regards, Gyulnara Gasanova, Quality & Service Culture Manager Adagio Moscow Paveletskaya

Marina Couples - 28/05/2018 AccorHotels certified review
« Great hotel »

It was our second stay and we probably would come back more. Great, quite, spotless andclose to the city center and underground stations

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. T., Let us thank you for taking your time and posting such a positive review regarding your recent stay at Aparthotel Adagio Moscow Paveletskaya! Indeed, we realize the importance of feeling “like home” for those who travel abroad, and we feel very privileged that we have become a hotel of your choice. It is also so nice to know that you liked our service as we are happy to meet all your expectations. We do appreciate your warm feedback and look forward to welcoming you back at Adagio. Warmest regards, Gyulnara Gasanova Quality & Service Culture Manager Adagio Moscow Paveletskaya

Couples - 24/05/2018 TripAdvisor review
« nights from 18 to 21th of May »

Wonderful reception (and receptionist) Room was great, clean and comfortable, good price and quality, also not far from the red square. I recommend. (just forgot to give back my key, sorry guys ^^ ) CC

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cedriccason91, Thank you for such an emotional and priceless review! My team will be more than happy when I’ll share it with them! Your emotions are our “batteries” and motivation to do an extra mile every day! And the key-no worries, let it be your small souvenir:) Warm regards from sunny Moscow, Alexandra Stryukova General Manager

Christopher H. Families - 22/04/2018 AccorHotels certified review
« Home from home »

Excellent location in central Moscow. Very friendly and obliging staff. One-bedroom apartment was sufficiently sized and equipped for a stay of 3 weeks for 2 adults and a child. The idea to combine three hotels (adagio, Mercure and ibis) in one complex results in a varied range of facilities (restaurants, bars, spa, parking) on one site. Highly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Aparthotel Adagio Moscow Paveletskaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gasanova Gyulnara Quality and service manager.

L Business - 01/04/2018 AccorHotels certified review
« I was very pleased by the high quality and comfort during my stay there »

Extremely pleasant experience

Our hotel has responded to the review
Our hotel has responded to the review

Уважаемый Леонид, Спасибо Вам за то, что Вы нашли время дать оценку нашему отелю! Нам очень приятно, что в целом Вы остались довольны своим пребыванием в Adagio Moscow Paveletskaya. Мы рады создавать настоящий уют для наших гостей, и Ваше мнение, действительно, очень важно для нас. Мы будем очень рады возможности снова приветствовать Вас в нашем отеле! С наилучшими пожеланиями, Гюльнара Гасанова Менеджер по качеству и культуре сервиса Adagio Moscow Paveletskaya

Anton Business - 07/02/2018 AccorHotels certified review
« Not loyal to members »

It was my second stay in your hotel and I thought you will correct last mistakes was done. On the beginning everything was great. Reception lady helped me to get early check-in and arranged welcome amenities, even asked me for sorry for last stay. She is very nice girl and very friendly. During my stay was always asked if everything is alright. More people like her need to this hotel, because rest of another is even can not do their job as at minimum. As I was was informed, if my stay in longer then 3 days housekeeping will clean the room once a week. So after one week time I was asked to clean my room at 11 am and went out for work. I’ve back at 5-6 pm and nothing. And what what the answer is sorry so many room need to clean.... so I have to say also sorry to this hotel, I will not back again .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anton, Thank you for taking time to share your experience with us on TrustYou. Your feedback is of great value for us and we did full investigation of the issue which has happen to you. I am sorry that due to miscommunication of our employees you faced this trouble with cleaning of your room. Indeed Adagio has some peculiarities in the cleaning service in comparison to the other brands. But I really wish you could give us another chance and stay with us again, but probably our Mercure hotelwhich located in the same building with Adagio will better suit your needs. Please, let me know if you would like to try it and I will be happy to present you a complimentary voucher for one-night stay during weekend including breakfast. I really hope that you will like Mercure brand and will be staying with us very often in the future. Looking forward to your soonest reply! Best wishes, Ada Egorova General Manager

C. J. Business - 03/02/2018 AccorHotels certified review
« the hotel is good enough for business trip »

the crew is excellent, on purpose the lady Amina who helped us a lot for the information about Moscow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear J., Thank you for sharing your experience with us on TrustYou We are glad to see that reception was able to help you whilst staying with us and we will surely share your nice comment with all our staff. We look forward to welcome you back. Ada Egorova General Manager

Artem R. Business - 21/01/2018 AccorHotels certified review
« Stay was good, but I experienced some problems »

Hotel itself and staff are very good and friendly as usual, but unfortunately WiFi connection was unstable. During the late evening time wifi level decreased up to almost zero. The same room the same place early evening time - signal is not bad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Artem, Thank you for taking your precious time to write a review about your stay at our hotel. We are happy to hear that in general you enjoyed your stay at Aparthotel Adagio Moscow Paveletskaya. Please, let me express my sincerest apologies for the work of Wifi. It might have happened due to the interruptions of electricity in the city, which could affect the router. Anyway we will look into this issue and will take all the measures required. We do hope to welcome you back and will make everything possible to make your stay the most comfortable one! Best wishes, Ada Egorova

Zahi T. Families - 12/01/2018 AccorHotels certified review
« New year holidays »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zahi, Let me thank you for your high assessment of Aparthotel Adagio Moscow Paveletskaya Hotel. It is a great pleasure to know that you have chosen our hotel for your New Year holidays and you enjoyed your staying at our hotel. Your positive feedback is the greatest reward for us. We are looking forward to the opportunity of welcoming you back at our hotel soon! Happy New Year! Sincerely, Ada Egorova General Manager

Susan M. Families - 22/12/2017 AccorHotels certified review
« Great »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan, Let me thank you for your high assessment of Aparthotel Adagio Moscow Paveletskaya Hotel. It is a great pleasure to know that in general you enjoyed your staying at our hotel. Your positive feedback is the greatest reward for us. We are looking forward to the opportunity of welcoming you back at our hotel soon! Sincerely, Ada Egorova General Manager

Anton Families - 13/12/2017 AccorHotels certified review
« So far, so good »

It was great experience in your hotel. Receptionist was so polite and helpful. She does my stay more memorable. Regarding the room - it’s tooks me more then 5 minuets to find the bed. No toothbrush. Room was not cleaned at all for all 4 days of my stay. Also I have to buy my shampoo and shower gel, as it nobody refilled. But thank you for welcome gift

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anton, Let me thank you for your high assessment of Aparthotel Adagio Moscow Paveletskaya Hotel. It is a great pleasure to know that in general you enjoyed your staying at our hotel. Your positive feedback is the greatest reward for us. Your feedback is of great value for us and we will certainly be looking at it into more detail. We are looking forward to the opportunity of welcoming you back at our hotel soon! Sincerely, Ada Egorova General Manager

Felix Friends - 07/12/2017 AccorHotels certified review
« Great experience »

My stay was great, the hotel was very clean, very neat and very well equipped. The personal touches were also very appreciated

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mihai-Felix, Let me thank you for your high assessment of Aparthotel Adagio Moscow Paveletskaya Hotel. It is a great pleasure to know that in general you enjoyed your staying at our hotel. Your positive feedback is the greatest reward for us. We are looking forward to the opportunity of welcoming you back at our hotel soon! Sincerely, Ada Egorova General Manager

Alina Families - 05/12/2017 AccorHotels certified review
« Great stay! »

Was a very good stay - comfy room and wonderful helpful staff,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alina Aleksandrovna, Let me thank you for your high assessment of Aparthotel Adagio Moscow Paveletskaya Hotel. It is a great pleasure to know that in general you enjoyed your staying at our hotel. Your positive feedback is the greatest reward for us. We are looking forward to the opportunity of welcoming you back at our hotel soon! Sincerely, Ada Egorova General Manager

E Business - 02/11/2017 AccorHotels certified review
« Very good »

Friendly and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Уважаемый Евгений, Спасибо Вам за то, что Вы нашли время дать оценку нашему отелю! Нам очень приятно, что Вы остались довольны своим пребыванием в Aparthotel Adagio Moscow Paveletskaya. Мы рады создавать настоящий уют для наших гостей, и Ваше мнение, действительно, очень важно для нас. Мы будем очень рады возможности снова приветствовать Вас в нашем отеле! С наилучшими пожеланиями, Ада Егорова Генеральный Управляющий

Couples - 28/09/2017 TripAdvisor review
« Good hotel but poor management during adverse event. »

Firstly, I must say that we were really satisfied with the hotel if not for the adverse event on 24Sep17 night. Overall, the hotel has great location and the staff was helpful. Room was clean but be informed that if you choose to stay 5 nights, there is no room cleaning which we were fine with it as we were used to cleaning our room. There is great food restaurant/cafe(Karavaev Brothers Restaurant) which is around 100m away and they served really authentic russia food. We had our dinner and breakfast there everyday. It would have been a five star review if not for the last night. We were told to gather at the lobby and next we were directed outside the hotel in minimum clothing which we stayed there for 3hours. As it was close to 11pm, most of the place was closed and we have no where to go but to stay near the hotel hoping we can return to it soon. It turns out that the police, fire engine and ambulance arrived and we were not informed of what had happened. The only thing we were told is that we are not able to return to the hotel and we have to endure the freezing weather at 6 degC. Overtime, people started leaving. We were left stranded there and it was only 1-2hrs later which the staff started to distribute blanket and hot drink. Still, the blankets were randomly distributed whereby priority should be given to elderly, children and women. I think the hotel can improve on its management of hotel resident in the event of adverse event by ensuring the comfort of the people and communicate what to expect for the next few hours. Also, it will be great if the management can arrange a warm place for us to stay in or at least inform us to bring our cash and warm clothing with us. Overall, the hotel was great but the last night was DISASTROUS. I believe all people(elderly, lady and some resident who were in shorts) who were there, were have agreed with me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sio W, Thank you for having chosen Adagio Moscow Paveletskaya for your stay in Moscow. It’s a great pleasure to know that you enjoyed the great location, your clean room and good food. Special thanks for considering our staff being excellent, it is really important for us. Meanwhile, I am really sorry that it was the forced evacuation that ruined the impression of your stay with us. Indeed, according to the report of the Security Office, there was a series of bomb threat calls during the night from 24/25 in a number of hotels, including our hotel complex. Thus, we had to carry out emergency evacuation of our staff and the Guests. Following your comment on the lack of management, please, let me precise that emergency call was turned on immediately and was transmitted in two languages. This alert was giving clear instructions in English and Russian about leaving the building. When outside the Hotel, the Security officers directed the Guests to the place of a general evacuation. Nobody is authorized to evacuate people except for specialized services such as MES, FSB etc. The staff were evacuated in conformity with the instruction and the skills they got from our regular trainings on the emergency response. The staff reacted immediately, left the building quickly and moved to the place dedicated for evacuations as it is strictly prohibited to be close to the building. For understandable reasons it was not possible to predict the beginning and the ending of this procedure. When it became clear that it would take time for Ministry of Internal Affairs, deminers and specialized services to survey the building, the evacuated Guests were offered warm blankets (first of all to the Guests who came out without warm clothes). Apart from that, in the shortest time possible we provided hot drinks, which was not a standard procedure for evacuation but an exceptional initiative of the Hotel to take care of our Guests. The investigation of the building lasted three hours until the risks of exposure were completely ruled out. The end of evacuation was immediately announced to all the Guests waiting in the street, who returned safely into their rooms. On top of that, I would like to add that there is no hotel fault in such cases as phone terrorism, but our staff being in equal conditions with everybody provided help for our Guests, as well as psychological support, delivered hot drinks and blankets. After the evacuation, they did not go home in order to clean the area around the hotel, pick up scattered blankets in the street, cook and serve for our Guests the breakfast in the remaining 3 hours, although their shift had ended. Thus, all the things considered, I believe that in this force-majeure situation the management and the staff made everything possible to primarily ensure the safety and comfort of our Guests. Nevertheless, we will take into account your comments and the required action takes place. Thank you for drawing our attention. Kind regards, Ada Egorova General Manager

Animesh Business - 16/09/2017 AccorHotels certified review
« Very Pleasant Stay at the Heart of Moscow »

Very pleasant stay. Excellent facilities. Convenient location. Very easy to get around the city from here. The staff are extremely helpful and polite. The restaurant is expensive but there are places nearby. The rooms have all the appliances but can do with a toaster also.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Animesh, Thank you for taking time to share your experience with us on TrustYou. We are happy that you enoyed our facilities, the location and the work of our staff. Your feedback is of great value for us and we will certainly be looking at it into more detail. We hope to welcome you back soon. Ada Egorova General Manager

Marie C. Families - 24/08/2017 AccorHotels certified review
« Hotel very confortable with space for 3 persons »

We apreciate the confor, the room, the situation of the hotel and the fact that it's a flat which permit cooking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marie-C. R., Let me thank you for your high assessment of Aparthotel Adagio Moscow Paveletskaya Hotel. It is a great pleasure to know that you enjoyed your staying at our hotel. Positive comments from you are the greatest reward for us. We are looking forward to the opportunity of welcoming you back at our hotel soon! Sincerely, Ada Egorova General Manager

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