Pullman Auckland Hotel 5 stars

TripAdvisor rating 4.0/5 2,981 reviews
Pullman Auckland
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+ 24 Services
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Room 1

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Hotel extras

  • One of Auckland's largest 5-star residential & conferencing hotels with 16 event venues

  • 322 hotel rooms suites and self-contained apartments with spectacular city and harbour view

  • Luxury Health Club and award-winning Spa

  • Free Wi-Fi and Connectivity Centre

  • Centrally situated within easy reach of Auckland's tourist attractions

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • AUCKLAND INTERNATIONALPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing (Nearby)Paying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 16 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Auckland

Corner Waterloo Quadrant
& Princes Street
1010
auckland
new zealand

Tel: +6493531000

Fax: (+64)93531002

Contact email

Check-in from 15h00

Check out up to 11h00

  • SKYBUS :   SKYBUS - Airport 10 Customs Street East

  • By plane

    AUCKLAND INTERNATIONAL At 23km / 14.29 miles - Shuttle paying

  • By plane

    AUCKLAND INTL At 21km / 13.05 miles

  • By boat

    AUCKLAND FERRY At 0.85km / 0.53 miles

  • By car

    STATE HWY NORTH At 0.6km / 0.37 miles

  • By car

    STATE HWY SOUTH At 0.6km / 0.37 miles

  • By train

    BRITOMART TANSPORT At 0.8km / 0.5 miles

GPS :-36.848281, 174.770271

Our accommodations

SUPERIOR ROOM, One King Size Bed

  • Max. number of persons: 2
  • Area: From 25
  • Ironing board and flat-iron
  • Mini Bar

SUPERIOR ROOM, Two Single Bed

  • Max. number of persons: 2
  • Area: From 25
  • Ironing board and flat-iron
  • Mini Bar

SUPERIOR ROOM, Two Queen Bed

  • Max. number of persons: 3
  • Area: From 25
  • Ironing board and flat-iron
  • Mini Bar

DELUXE ROOM, One King Bed

  • Max. number of persons: 2
  • Area: From 25
  • Ironing board and flat-iron
  • Mini Bar

Superior Residence

  • Max. number of persons: 2
  • Area: From 36
  • Most of the accommodation: Balcony *

* Subject to availability

  • Ironing board and flat-iron
  • Mini Bar

DELUXE SUITE, One Queen bed

  • Max. number of persons: 2
  • Area: From 44
  • Nespresso machine
  • Ironing board and flat-iron
  • Mini Bar

SUPERIOR EXECUTIVE ROOM, One King Bed

  • Max. number of persons: 2
  • Area: From 25
  • Nespresso machine
  • Mini Bar

STUDIO, One King Bed

  • Max. number of persons: 2
  • Area: From 39
  • Ironing board and flat-iron

SUPERIOR ROOM, One Queen Size Bed

  • Max. number of persons: 2
  • Area: From 23
  • Ironing board and flat-iron

JUNIOR SUITE, One King Bed

  • Max. number of persons: 2
  • Area: From 44
  • Nespresso machine
  • Mini Bar

EXECUTIVE KING SUITE, One King Size Bed

  • Max. number of persons: 3
  • Area: From 44
  • Nespresso machine
  • Mini Bar

PENTHOUSE, Lounge Access, 2 King Size Beds, Waitemata Harbour View

  • Max. number of persons: 4
  • Area: From 286
  • Most of the accommodation: Balcony *

* Subject to availability

  • Nespresso machine

One Bedroom Apartment

  • Max. number of persons: 3
  • Area: From 66
  • Most of the accommodation: Balcony *

* Subject to availability

  • Ironing board and flat-iron
  • Mini Bar

One Bedroom Deluxe Apartment

  • Max. number of persons: 2
  • Area: From 66
  • Most of the accommodation: Balcony *

* Subject to availability

  • Ironing board and flat-iron
  • Mini Bar

Two Bedroom Apartment

  • Max. number of persons: 4
  • Area: From 97
  • Most of the accommodation: Balcony *

* Subject to availability

  • Nespresso machine
  • Mini Bar

Three Bedroom Apartment

  • Max. number of persons: 6
  • Area: From 113
  • Most of the accommodation: Balcony *

* Subject to availability

  • Nespresso machine
  • Ironing board and flat-iron
  • Mini Bar

Our restaurants and bars

TAPESTRY DINING

Type of cuisine: International

Like a tapestry artwork from days of old that travelled from country to country, Tapestry Dining is influenced by the modernity of the world and the countries that encompass it. A unique culinary experience awaits you at Tapestry Dining.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OMNI BAR

Photo non contractuelle / Strictly non binding

Casual and laid-back, Omni Bar offers a smart and up-to-the-minute environment in which guests may entertain, relax and enjoy themselves, with the confidence of receiving excellent food and a well-priced premium wine list.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 827

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 650 people

Find out more

Our guest reviews for
Pullman Auckland

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

16,618 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,981 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

EXCELLENT HOTEL

TripAdvisor rating 4.0/5

DebbieLight Couples - 12/10/2019 TripAdvisor review

"The Pullman Auckland" excellent customer service, accommodation, pool, spa & restaurant have stayed her many times, they never disappoint I cannot fault this hotel just had 4 amazing days also upgraded to the Club Lounge with a beautiful King Suite just made are stay even better would not hesitate to recommend

Our 10th stay and exceeded expectations - the birthday cake was a magnificent surprise!

Customer review rating 4.4/5

Graham Families - 11/10/2019 AccorHotels review

Wonderful staff and facilities.

Kia ora Graham, Thank you so much for rating us 100/100! It was our great pleasure to welcome you back and we're glad that you enjoyed our attention. Hope to see you soon, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

The whole experience was outstanding.

Customer review rating 4.4/5

Andy C. Business - 10/10/2019 AccorHotels review

I loved it because the staff care about what they do and how they do it.

Kia Ora Mr C., Your review has us blushing! It was our great pleasure to welcome you and it is always our most treasured reward to make our Guests happy. You have put a smile on everybody's face today at the Pullman Auckland! We appreciate your loyalty and hope to see you again soon! Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Our stay this time was not as good as previous stays.

Customer review rating 4.4/5

Angela W. Couples - 10/10/2019 AccorHotels review

The service was excellent, as usual, however the hotel room felt a little tired. We had difficulty with keeping the room cool at night and had to resort to opening the windows to cool the room. It felt like the air conditioning unit was not working as well as it should.

Excellent short stay

Customer review rating 4.4/5

Vicky Couples - 10/10/2019 AccorHotels review

We stopped briefly in Auckland before beginning a trip around Australia. We didn’t arrive until early evening and the weather was poor so we spent the evening in the hotel. Check in was a breeze, and valet parking was pricy but made life very easy. Our room was a great size and had a HUGE bed - having spent the previous few nights crammed into a small uncomfortable bed when staying with family, this was a real bonus. Omni bar was lovely, and not lacking in atmosphere as many hotel bars are. We ate in the restaurant and the food was gorgeous. We were looked after, at various times, by Ron, Isaac and April, who were all warm, friendly, attentive and extremely professional. The pool was lovely but unfortunately the jacuzzi seemed to be treated as a children’s’ pool by several families visiting at the same time, so we couldn’t quite relax in the bubbles as infants were swimming around and using inflatables. Overall, we were very impressed with our stay at the Pullman Auckland, and would have no hesitation in staying there again in the future.

Kia ora Victoria, Your review has us blushing! It was our great pleasure to welcome you and it is always our most treasured reward to make our Guests happy. All the Pullman Auckland Family will be very proud to read your kind words! We would be over the moon if you could share this lovely review with the entire world ; do you think you could write a review on Trip Advisor (https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256708-Reviews-Pullman_Auckland-Auckland_Central_North_Island.html)? We hope to see you again soon for a longer stay Take care, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Great place to stay and fantastic staff

Customer review rating 4.4/5

Andrea Couples - 10/10/2019 AccorHotels review

Great as always

Kia ora Andrea, Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear that you had a pleasant stay with us. Hope to see you soon, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

A nice weekend away

TripAdvisor rating 4.0/5

alex135792468 Couples - 10/10/2019 TripAdvisor review

We stayed previously, and knew what to expect: Friendly, professional welcome, a nice, clean room, a relaxed drink in the bar, a good dinner, and a good rest. The car had a holiday aswell with the excellent valet service, so no traffic jams...Then there is the generously sized pool, together with a spa. We loved our stay!

Kia Ora! Thank you so much for your lovely review! We are over the moon to see that you enjoyed every aspect of your stay with us. When are you back?? Justine & The Pullman Auckland Family

Disgraceful

Customer review rating 4.4/5

Dr F. C. H. D. Couples - 09/10/2019 AccorHotels review

Extreamly uncomfortable bed sheets Loud shouting to the early hours in the bar below Children running along the corridors Shoddy and cold food delivered to the room

Dr Kolin F.

Customer review rating 4.4/5

Anonymous Families - 09/10/2019 AccorHotels review

We enjoyed our stay at your hotel. Although, I do question your promise of a free upgrade and late check out for Accor Gold card members when no attempt has been made to do either by your staff. I understand that we have purchased a room at a promotional rate but it was facing a construction site and also the air conditioning was not working properly. It appears that there were rooms available on the quieter side. Despite that, valet service was exceptional.

Very comfortable and the food was excellent.

Customer review rating 4.4/5

Ant Business - 09/10/2019 AccorHotels review

We enjoyed staying at the Pullman. We found the food to be excellent and we ate at the restaurant 4 nights we were in Auckland because it was so good.

Kia ora Anthony, Your review has us blushing! It was our great pleasure to welcome you and it is always our most treasured reward to make our Guests happy. All the Pullman Auckland Family will be very proud to read your kind words! We would be over the moon if you could share this lovely review with the entire world ; do you think you could write a review on Trip Advisor (https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256708-Reviews-Pullman_Auckland-Auckland_Central_North_Island.html)? We hope to see you again soon! Take care, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Great service - Kudos to Cameron and FO team

Customer review rating 4.4/5

Peter D. Families - 09/10/2019 AccorHotels review

Really good experience and helpful staff from check in to departure. Thank you again for an amazing experience. Just few constructive points , room 924 didn't get the dirty coffee mugs cleaned 5th morning and it was just placed upside down after cleaning the room and towels were just kept on the side how it was kept soon after a shower I think it's better to fold them at least. Last point was we wanted to grab and go coffee so called in the morning on 5th to place a takeaway coffee order so that we didn't have to wait for due to crunch for time but we were told it was not possible that we had come down to place an order and it won't take much time, few areas to make someone's experience from good to awesome but that's coming from an operation mindset but overall we had a great experience and can't thank you enough.

Excellent 5 star service

Customer review rating 4.4/5

A Families - 09/10/2019 AccorHotels review

Had a brilliant stay with our two kids. Service from start to finish was faultless and we made good use of the pool and $1 breakfast special. The breakfast buffet is of an international standard with freshly cooked hot items like pancakes and eggs Benedict to order. Kids thought it was amazing and so did we.

Kia ora Mrs H., Your review has us blushing! It was our great pleasure to welcome you and your kids ; it is always our most treasured reward to make our Guests happy. All the Pullman Auckland Family will be very proud to read your kind words! We would be over the moon if you could share this lovely review with the entire world ; do you think you could write a review on Trip Advisor (https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256708-Reviews-Pullman_Auckland-Auckland_Central_North_Island.html)? We hope to see you again soon! Take care, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Business stay

Customer review rating 4.4/5

Paul W. Business - 09/10/2019 AccorHotels review

I stay at the Pullman Auckland regularly when I am here on business the facilities are great, restaurant, bar, gym and friendly helpful staff. The hotel walking distance to CBD

Kia ora Mr W., Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear that you had a pleasant stay with us. Hope to see you soon, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Great location, terrific facilities and lovely staff

Customer review rating 4.4/5

Greg W. Business - 09/10/2019 AccorHotels review

I love having a pool that you can swim laps in and the room is well set up for business needs. WEll done Pullman Auckland.

Kia ora Mr W., Your review has us blushing! It was our great pleasure to welcome you and it is always our most treasured reward to make our Guests happy. All the Pullman Auckland Family will be very proud to read your kind words! We would be over the moon if you could share this lovely review with the entire world ; do you think you could write a review on Trip Advisor (https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256708-Reviews-Pullman_Auckland-Auckland_Central_North_Island.html)? We hope to see you again soon! Take care, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

It was good - as I expected

Customer review rating 4.4/5

Amber D. Solo - 09/10/2019 AccorHotels review

Pleasant time, the room was good and the staff were friendly. I used the valet car service a lot this time and they were always so quick to pull my car around. The room was serviced quickly and professionally every day and I didn't have any problems at all. My only issue was with the billing and the accidental overcharge - it wasn't a big problem at the time but it caused a few problems with me when my bank rang me about it. I think your team did well to get the issue sorted quickly but it took a few days to reverse the charge which meant I couldn't use my credit card until the payment was sorted.

Kia Ora Mrs D., Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear that you had an overall pleasant stay with us. We are however obviously mortified for the situation with the pre-authorisation and we would like to renew our deepest apologies. This never happened before and we have addressed this as a matter of priority. We hope that we will have the pleasure to welcome you back again for a seamless experience. Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Nice place and great food

Customer review rating 4.4/5

Deejay Couples - 09/10/2019 AccorHotels review

Good

Kia ora Deejay, Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear that you had a pleasant stay with us. Hope to see you soon, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Good but room smelt and air con not right

Customer review rating 4.4/5

Marcus P. Couples - 09/10/2019 AccorHotels review

Great welcome but with issues regarding what upgrade was. Room smelt like stoners had been there and needed to air the room. Aircon blew out same temp whether 17 or 21 Was rectified then went back the same

Kia ora Mr P., Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear that you had a pleasant stay with us. We're sorry to see that we didn't fully meet your expectations during your stay. Please rest assured that we are listening to your comments and are definitely taking this on board. We hope that we will have the pleasure to welcome you again in the future. Sincerely, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

A second home

Customer review rating 4.4/5

Hinemoa Business - 08/10/2019 AccorHotels review

It is always so relaxing, like getting into a lovely warm bath, arriving at the Pullman Auckland. Friendly faces, welcoming me back. The same crisp sheets and perfect pillows. The outlook over Old Government House grounds which trick you into thinking you are in the country not the centre of Auckland. The great breakfasts, not the usual hotel fare, but somehow fresh and tasty. Means I can focus on my evening with no worries at all. Recommended.

Kia ora Hinemoa, Your review has us blushing! It is always a great pleasure to welcome you and our most treasured reward to read your kind words. You put a smile on everybody's face today at Pullman Auckland! We would be over the moon if you could share this lovely review with the entire world ; do you think you could write a review on Trip Advisor (https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256708-Reviews-Pullman_Auckland-Auckland_Central_North_Island.html)? We hope to see you again soon! Take care, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Great personal service

Customer review rating 4.4/5

Brett Families - 08/10/2019 AccorHotels review

- Excellent check in process - Room/s were great - Pool facilities were excellent - All staff were very attentive and helpful - Only issue was noise from a room under us on the Sat night that continued until 3 am, however calls to the front desk regarding the issue were handled quickly and efficiently

Kia ora Mr C., Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear that you had an overall pleasant stay with us. We are terribly sorry though for the inconvenience with the noise but glad that we could fix the situation seamlessly. We hope that we will have the pleasure to welcome you again soon, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Gutting

Customer review rating 4.4/5

Laura W. Friends - 08/10/2019 AccorHotels review

The staff were helpful and food was awesome. However had a gutting experience, we a person we knew got let in to the room (after falsely using my name) she did not have a swap key, yet she was still let in, from there she took a few things ( not a major)and caused some issues with some fellow close family. We were then locked out of our room because of this, and needed to be verified despite me having my License. The staff were amazing, and I get they did what they could! but was just a let down that more important belongings could have been taken.

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