Hotel - Pullman Auckland
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Pullman Hotel

Pullman Auckland Hotel

Corner Waterloo Quadrant  & Princes Street 
1010  AUCKLAND
NEW ZEALAND

2,342 reviews
TripAdvisor Rating Based on 2,342 reviews
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From 229.00 NZD Non member rate
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • AUCKLAND INTERNATIONAL
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing  (Nearby)
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 16 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 330 rooms
  • 100% non-smoking hotel
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Turn down service
    • Safe deposit box
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Air conditionning with individual remote
    • Satellite and Cable Televisionoffering a wide range of channels
    • TV room service ordering
    • High speed transmission line
    • Iron in room
    • Nespresso experience offered
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 8,630 reviews

Our guest reviews for Pullman Auckland

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,342 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Business - 17/09/2017
« Absolute value »

Excellent food, service and facilities including a great pool and gym. This hotel met all our needs and more. Would recommend to everyone looking for quality at a sensible price. It's position in the city is an ideal location within walking distance of Queen Street but for those with a car their valet parking is an added bonus.

AccorHotels certified review
Anonymous Business - 14/09/2017
« welcoming and comfortable »

As always, the staff were excellent and welcoming, with customer service being first class. The room and surrounds were extremely comfortable (what pillows were in the rooms? They were the most comfortable I have ever experienced!)

AccorHotels certified review
Katie Friends - 14/09/2017
« Lovely place »

Lovely place to stay, the staff are all amazing and the overall environment of the hotel was great. The staff especially made the place very welcoming. Loved my time spent here. Thank you Pullmans!

AccorHotels certified review
Mm M. Business - 14/09/2017
« MM »

Fantastic - staff were amazingly friendly and obliging. Great gym and spa. Well situated in Auckland - would high recommend this hotel

AccorHotels certified review
Tracey Couples - 14/09/2017
« comfortable room and great location for the Spark Arena event. »

The only issue we found was we had a double room for two people, but the room had two double beds and only one chair, so not much room to be able to relax in. Otherwise it was all very nice and the staff were very friendly and helpful.

AccorHotels certified review
Chris M. Business - 13/09/2017
« Excellent as always - Except the terrible $20 hot dog. »

Great stay and conference setup, will be back in a couple of weeks. But the Signature $20 hot dog was one of the worst things I have ever eaten. It would be at home at a truck stop food warmer. The bread was completely stale and the cheese was congealed. I would have sent it back at the time but I was in the middle of filming and starving. I did tell one of the staff after but their response was simply "not many people are ordering it at the moment" ??? In room WiFi did not work but staff made arrangements quickly and fixed the issue with a temporary router,. Again great experience and service except for the isolated food incident.

AccorHotels certified review
Murray P. Couples - 13/09/2017
« Night away in Auckland »

Very nice but concerned about the amount of guests who left the dinning room reception because there was no Staff to seat them. The restaurant was not busy but the wait staff appeared flustered and meals were very slow being delivered. In comparison the breakfast service was very efficient and very busy . The wait staff were geared to pump dinners through and get tables set for the next guests

AccorHotels certified review
Anonymous Couples - 13/09/2017
« Great location »

Great hotel and very accomodating staff

AccorHotels certified review
Lorraine &. M. Couples - 13/09/2017

it was lovely to have the old fashionened service.

AccorHotels certified review
Kylie Couples - 13/09/2017
« Nice hotel but let down by not enough staff on. »

Nice hotel but it seems to struggle with busy periods. There was a concert on so it was busy, you would think they would plan for this in advance but it seems not. Our room was not ready until around 3.30pm and we were only offered a measly 10% discount as compensation (and that was only after asking). The bar was understaffed and drinks took ages. I had to clear my own table. On check out there were long queues and then a bit of a wait for the car. I expected more from a five star hotel. On a positive note the breakfast was lovely.

AccorHotels certified review
Ellen N. Families - 13/09/2017
« Wonderful. »

We had a most satisfying stay. All the staff were wonderful, professional and seemed very happy in their jobs. Our rooms were clean and bright and well appointed. Everyone looked after us so well, it made it so easy when we were travelling with small children. Thank you so much.

AccorHotels certified review
Tony Business - 13/09/2017
« Made to feel welcomw »

Suzy the room cleaner was great. Harry down stairs was awesome Restaurant team were ok but the attention to detail was lacking on three nights I dined in. Ie no bread, no water

TripAdvisor review
Business - 13/09/2017
« Welcome Home Again »

I use the Pullman as my preferred hotel in both Auckland and Melbourne when I are traveling on either Business or with Family. It is so nice to be welcome back when you book in ...you are just not another guest.This time I again made use of the upgrade to the lounge and enjoy a evening drink ,food and a conversation with like minded guest.Then up early a couple of laps in the indoor pool to start my day,before enjoying my breakfast in the lounge again.

TripAdvisor review
Family - 13/09/2017
« My stay at the Pullman »

We had a wonderful stay at the Pullman. Our room, the breakfast and the service was outstanding. All staff very professional, kind and helpful. Would stay again any time. Thank you so much we felt so welcome.

AccorHotels certified review
A A. B. Couples - 12/09/2017
« Worst service ever! »

Booked a night as was a recommendation from a friend. Two hour delay to get into our room. We have an Accor membership was asked if he wanted to use our free nights accommodation we clearly stated NO as we had plans to use this at a later day. Ordered coffees while we were forced to wait for our room, the order was wrong and coffee cold. When we eventually got to our room the decor was tired and not deserving of its rating. Breakfast was a circus our coffee arrived after a half hour and only because we chased it up. The food was cold and slow to be replenished. Check out more dramas we stressed that we would pay for our room as we had told the person who checked us in. We were told that the check in person had redeemed our free night which we advised was incorrect. Was told that Accor would sort things out. Total lies we feel we have wasted our free night in s sub standard hotel. We are willing to pay as would rather redeem our night at a hotel that offers great service and listens to their guests directions and not make a mistake at check-in. We are both very disappointed in our stay and feel let down.

AccorHotels certified review
Qc Couples - 12/09/2017
« A luxurious hotel environment with some scope to improve some processes »

Overall we enjoyed a welcoming and comfortable hotel experience. Our room was very clean and quiet with very comfortable bed. When we arrived at 4pm our room wasn't ready despite a standard check in time of 2pm. However, we appreciated being given two drink vouchers to help pass the ~20 min wait time for the room to get its final inspection done. We enjoyed drinks (delicious margaritas) and a bar meal, but long wait times between drinks (i.e.5-20 minutes) because of an architects convention and not enough bar staff present at times (restaurant was also too busy to serve us at 6pm, despite several tables not in use). Poached eggs at breakfast were disappointingly hard boiled. When we returned to our room at 11am our key card no longer worked which was very annoying given I had prearranged a late checkout time of midday.

AccorHotels certified review
Jayson B. Couples - 12/09/2017
« Slight delay first time but we'll be back again in a week »

We arrived mid afternoon on a flight from Sydney and we're looking forward to getting into our room quickly. Our check in was delayed as our room was still being cleaned, it was only going to be a "short" delay so they gave us a couple of drinks vouchers and we settled into the Lobby lounge. Well unfortunately short became nearly an hour of waiting and to their credit after my prompting they gave us complimentary breakfast the next morning. The food we ate while waiting in the Lobby was good as was breakfast the next morning. Good location as well with easy access to the main part of town without the noise of being too close. We'll be back to stay another couple of nights for our 25th Wedding Anniversary later this week and we are looking forward to it.

AccorHotels certified review
Anonymous Couples - 12/09/2017
« Another Fantastic Stay with Great Customer Service »

Overall good experience. Enjoyed our time there. Some interruption as TV in room doesn't work due to the receiver was not placed properly and lighting in the room was not completely functioning (lights at the entrance and one light in the bathroom wasn't working). This is not very obvious during day time when we have the curtains up and having daylight into the room. However, this become somewhat problematic when is night time. The room appeared wee bit darker than expected and is hard to actually look for things in the wardrobe where we place our suitcase. The staff did attended us and try to resolve the issue but they only manage to fix the TV receiver (at least we got TV back at night) but the lights were unable to be fixed due to maintenance team not on duty. We only have one night stay hence decided not to fuss over. Thanks again for reception to follow up again in the next morning endeavour to help us out but we were already about to check out and it does not matter anymore at that time.

AccorHotels certified review
Angela Couples - 12/09/2017
« excellent »

Just loved it. Staff were just lovely, room was great. good was delicious. Facilities top notch.

AccorHotels certified review
Anonymous Friends - 12/09/2017
« Good but some improvements required for me to want to stay again. »

First room - had a one bedroom king suite - nice but very worn and tired bathroom not nice also noisey room as next to the service lifts and rubbish shoots so disturbed sleep. For the money NOT value what so ever. Stayed a second night - moved to the towers much nicer room and far less noise. Check in was busy - and thankfully did not have to check out Sunday as was manic in the lobby. Sunday Breakfast was something I would never do again - far far to busy and not a pleasant experience for a guest and I would imagine the staff.

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