Pullman Auckland Hotel 5 stars

TripAdvisor rating 4.0/5 2,912 reviews
Pullman Auckland
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+ 24 Services
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Room 1

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Hotel extras

  • One of Auckland's largest 5-star residential & conferencing hotels with 16 event venues

  • 329 hotel rooms suites and self-contained apartments with spectacular city and harbour view

  • Luxury Health Club and award-winning Spa

  • Free Wi-Fi and Connectivity Centre

  • Centrally situated within easy reach of Auckland's tourist attractions

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • AUCKLAND INTERNATIONAL
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing (Nearby)
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 16 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Auckland

Corner Waterloo Quadrant
& Princes Street
1010
auckland
new zealand

Tel: +6493531000

Fax: (+64)93531002

Contact email

Check-in from 15h00

Check out up to 11h00

  • SKYBUS :   SKYBUS - Airport 10 Customs Street East

  • By plane

    AUCKLAND INTERNATIONAL At 23km / 14.29 miles - Shuttle paying

  • By plane

    AUCKLAND INTL At 21km / 13.05 miles

  • By boat

    AUCKLAND FERRY At 0.85km / 0.53 miles

  • By car

    STATE HWY NORTH At 0.6km / 0.37 miles

  • By car

    STATE HWY SOUTH At 0.6km / 0.37 miles

  • By train

    BRITOMART TANSPORT At 0.8km / 0.5 miles

GPS :-36.848281, 174.770271

Currently, close to our hotel

New Zealand Fashion Week

From 26/08/2019 to 01/09/2019

At 455 m

Auckland Art Gallery, discovery

From 01/01/2019 to 31/12/2019

At 498 m

Rock Drop, Judy Millar, exhibition

From 08/07/2017 to 07/07/2019

At 498 m

Seeing Moana Oceania, exhibition

From 02/06/2018 to 16/12/2019

At 498 m

War Horse, show

From 21/06/2019 to 07/07/2019

At 631 m

The Chocolate and Coffee Show

From 05/10/2019 to 06/10/2019

At 652 m

New Zealand International Film Festival

From 18/07/2019 to 04/08/2019

At 1.3 km

Run The City, Auckland marathon

From 20/10/2019 to 20/10/2019

At 2.3 km

Taste of Auckland

From 31/10/2019 to 03/11/2019

At 24 km

Auckland Botanical Gardens, visit

From 01/01/2019 to 31/12/2019

At 25 km

Our accommodations

SUPERIOR ROOM, One King Size Bed

  • Max. number of persons: ‌2
  • Area: From 25
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

SUPERIOR ROOM, Two Single Bed

  • Max. number of persons: ‌2
  • Area: From 25
  • Views: City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, Two Queen Bed

  • Max. number of persons: ‌3
  • Area: From 25
  • Views: City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

DELUXE ROOM, One King Bed

  • Max. number of persons: ‌2
  • Area: From 25
  • Views: Harbour view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Superior Residence

  • Max. number of persons: ‌2
  • Area: From 36
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

DELUXE SUITE, One Queen bed

  • Max. number of persons: ‌2
  • Area: From 44
  • Views: City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Ironing board and flat-iron(...)

SUPERIOR EXECUTIVE ROOM, One King Bed

  • Max. number of persons: ‌2
  • Area: From 25
  • Views: Harbour view, Park view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Audio docking station
  • Breakfast in bed(...)

STUDIO, One King Bed

  • Max. number of persons: ‌2
  • Area: From 39
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Ironing board and flat-iron
  • Breakfast in bed(...)

SUPERIOR ROOM, One Queen Size Bed

  • Max. number of persons: ‌2
  • Area: From 23
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

JUNIOR SUITE, One King Bed

  • Max. number of persons: ‌2
  • Area: From 44
  • Views: City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Audio docking station(...)

EXECUTIVE KING SUITE, One King Size Bed

  • Max. number of persons: ‌3
  • Area: From 44
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

PENTHOUSE, Lounge Access, 2 King Size Beds, Waitemata Harbour View

  • Max. number of persons: ‌4
  • Area: From 286
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Audio docking station(...)

One Bedroom Apartment

  • Max. number of persons: ‌3
  • Area: From 66
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

One Bedroom Deluxe Apartment

  • Max. number of persons: ‌2
  • Area: From 66
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Two Bedroom Apartment

  • Max. number of persons: ‌4
  • Area: From 97
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Three Bedroom Apartment

  • Max. number of persons: ‌6
  • Area: From 113
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Our restaurants and bars

TAPESTRY DINING

Type of cuisine: International

Like a tapestry artwork from days of old that travelled from country to country, Tapestry Dining is influenced by the modernity of the world and the countries that encompass it. A unique culinary experience awaits you at Tapestry Dining.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OMNI BAR

Photo non contractuelle / Strictly non binding

Casual and laid-back, Omni Bar offers a smart and up-to-the-minute environment in which guests may entertain, relax and enjoy themselves, with the confidence of receiving excellent food and a well-priced premium wine list.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 827 m²

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 650 people

Find out more

Our guest reviews for
Pullman Auckland

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

15,353 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,912 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.4/5

Paul W. Couples - 19/06/2019 AccorHotels certified review

ok experience The Hotel room is getting tired and was disappointed in the breakfast.

Kia ora Mr W., Thank you very much for sharing your recent experience with us. Every feedback is a gem and we appreciate that you took the time to share it. We're sorry to see that we didn't fully meet your expectations during your stay. We know that the experience we provided at breakfast on that day was not up to our standards and we would like to express our sincerest apologies. Please rest assured that we are listening to your comments and are definitely taking this on board. We hope that we will have the pleasure to welcome you again in the future for a seamless stay. Sincerely, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Very attentive staff

Customer review rating 4.4/5

Richard Business - 19/06/2019 AccorHotels certified review

Always enjoy the Pullman, but always wish there would be better lighting in the rooms

Kia ora Richard, Thank you so much for your feedback.It was our great pleasure to welcome you back and we're glad to hear that you had a pleasant stay with us. We are sorry however for the situation with the lights ; please rest assured that we are listening to your comments and will do our best to provide you with a better solution next time you visit us. Hope to see you soon, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Service did not meet the standard of Pullman

Customer review rating 4.4/5

Anonymous Friends - 19/06/2019 AccorHotels certified review

This is the first time we stay at Pullman Auckland. I'm sure that Pullman brand itself has the standard of service quality and rewards the worldwide reputation. However, we could not get that kinda feeling when we stayed with PA this time. 1. The room was allocated at residence suit area, there was no instruction on how to access the swimming pool. When we asked the staff to help us, we were directed to going through the convention area. Its such an ashamed feeling to pass that area in swimming suit while people were at a formal coctail. 2. For the second breakdast, it was the worst experience we have had with Accor. We know that we have to wait when the restaurant is full. It think it could be a nice gesture of staff to to offer a coffee when we have to wait but it did not happen. But then when the breakfast was about 20 minutes to closed time, we were informed to sit at the bar. It would be not a problem if the table was ready for us, dirty cutleries and dishes were still there. And we waited to clean up. The worst thing is here, after reoving stuff on the table, no one came back to wipe the table or set up any new cutlery set. After we picked up our food, the table was still dirty. We walked few times to pick up serviette and knives and folks as there is not station to offer these cutleries but no one offered help. We acknowledged that there was staff at the bar could have helped us but she did not. The reason why I think the supervisor knew it. 3. When my friend paid, we asked for the diner bill to chekc if we got the discount for Accor club membership but receptionist told us it would be sent to email. The bill emailed to us without breakdown so e cant check it. I used to work with Accor several years and I am proud of that time. We worked hard to make any Accor brands to meet the standard of service. We are both Accor club members but honestly we are disappointed with the service as we experienced this time.

Average

Customer review rating 4.4/5

Jayne S. Business - 18/06/2019 AccorHotels certified review

Breakfast took ages to be seated and served. Rowdy kids in the pool spa area.

Kia ora Mrs S., Thank you very much for sharing your recent experience with us. Every feedback is a gem and we appreciate that you took the time to share it. We're sorry to see that we didn't fully meet your expectations during your stay. Please rest assured that we are listening to your comments and are definitely taking this on board. We hope that we will have the pleasure to welcome you again in the future. Sincerely, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Very pleasant

Customer review rating 4.4/5

Maree S. Couples - 18/06/2019 AccorHotels certified review

From the first greeting after a long day we were impressed by the attention and helpfulness of the staff. Our room was spotless and the thank you card and little cakes were a special treat, the bed was just devine, the breakfast was all fresh and well stocked....all in all it was the best introduction to our travels in the north island..A gem, thank you. My husband lost his new sunglasses which unfortunately were not found, the after service was also pleasing, they sent an email to say they were not found...

Kia ora Mrs S., Your review has us blushing! It was our great pleasure to welcome you and it is always our most treasured reward to make our Guests happy. All the Pullman Auckland Family will be very proud to read your kind words! We would be over the moon if you could share this lovely review with the entire world ; do you think you could write a review on Trip Advisor (https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256708-Reviews-Pullman_Auckland-Auckland_Central_North_Island.html)? We hope to see you again soon! Take care, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Always a good stay.

Customer review rating 4.4/5

Bernadette H. Business - 18/06/2019 AccorHotels certified review

I love staying at the Pullman where the doormen are always so friendly and warm. It’s lovely to be welcomed back each time I return and the room is comfortable and always fabulously clean. I love the pool and the spa which is so relaxing when I can find the time to indulge.

Kia ora Mrs H., Your review has us blushing! It was our great pleasure to welcome you back and it is always our most treasured reward to make our Guests happy. All the Pullman Auckland Family will be very proud to read your kind words! We would be over the moon if you could share this lovely review with the entire world ; do you think you could write a review on Trip Advisor (https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256708-Reviews-Pullman_Auckland-Auckland_Central_North_Island.html)? We hope to see you again soon! Take care, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Roosm service food was terrible

Customer review rating 4.4/5

Manish K. Friends - 18/06/2019 AccorHotels certified review

Average

Kia ora Mr K., Thank you very much for sharing your recent experience with us. Every feedback is a gem and we appreciate that you took the time to share it. I personally feel extremely disappointed that we could not offer you a better experience this time as what you have experience does not reflect our standard of service here at Pullman Auckland. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your loyalty and we hope that you will visit us again soon so we can show you that this was just a one off and restore your trust. Please contact me directly next time you are planning to visit Auckland and I will personally organise your stay with our undivided attention. Sincerely, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

A fantastic experience from check in to check out, every staff member was friendly and courteous

Customer review rating 4.4/5

Hilary D. Families - 18/06/2019 AccorHotels certified review

Complimentary upgrade - fantastic Dinner - excellent choice on the menu Suite - divine, loved the comfy bed and pillows Breakfast - beautiful, fresh and well presented Staff - outstanding

Kia ora Mrs D., Your review has us blushing! It was our great pleasure to welcome you and it is always our most treasured reward to make our Guests happy. All the Pullman Auckland Family will be very proud to read your kind words! We would be over the moon if you could share this lovely review with the entire world ; do you think you could write a review on Trip Advisor (https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256708-Reviews-Pullman_Auckland-Auckland_Central_North_Island.html)? We hope to see you again soon! Take care, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Short and comfortable

Customer review rating 4.4/5

Anonymous Business - 18/06/2019 AccorHotels certified review

My short was very short. Overall, the staff were friendly and pleasant. As for the room, it looked tired, the furniture rather old fashioned.

Kia ora Mr N., Thank you very much for sharing your recent experience with us. Every feedback is a gem and we appreciate that you took the time to share it. We're glad to see that you had an overall pleasant stay with us. Please rest assured that we are listening to your comments and are definitely taking this on board. We hope that we will have the pleasure to welcome you again in the future. Sincerely, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Great experience at our Auckland home

Customer review rating 4.4/5

Steve D. Couples - 18/06/2019 AccorHotels certified review

Another great visit to the Pullman which as always recognised positively by the Pullman team. Any requests made by ourselves during our stay are met with a positive response, particularly around later check outs. Great customer service & recognition our loyalty.

Kia ora Steve, Your review has us blushing! It was our great pleasure to welcome you and it is always our most treasured reward to make our Guests happy. All the Pullman Auckland Family will be very proud to read your kind words! We would be over the moon if you could share this lovely review with the entire world ; do you think you could write a review on Trip Advisor (https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256708-Reviews-Pullman_Auckland-Auckland_Central_North_Island.html)? We hope to see you again soon! Take care, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Great

Customer review rating 4.4/5

John B. Business - 18/06/2019 AccorHotels certified review

If you want to stay at a hotel where visitors are treated as guests stay at the Pullman.

Kia ora Mr B., Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear that you had a pleasant stay with us. Hope to see you soon, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…
Customer review rating 4.4/5

Sun L. Friends - 18/06/2019 AccorHotels certified review

Service was great. Everyone at reception was kind and respond nicely. Loved swimming pool and sauna, made me to visit again even I am leaving in Auckland. Only One flaw was the fact that the paint had been peeled off on the wall of the room where we stayed in.

Kia ora Mrs L., Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear that you had a pleasant stay with us. Please rest assured that we are listening to your comments and are addressing them as a matter of priority. We hope that we will have the pleasure to welcome you again in the future. Sincerely, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Average

Customer review rating 4.4/5

Christie Couples - 18/06/2019 AccorHotels certified review

The rooms very basic, you had to move the coffee machine to plug it in. The housekeepers couldn't get my instruction to send up another blanket, instead I got a pillow and 3 bed sheets?

Kia ora Mrs C., Thank you very much for sharing your recent experience with us. Every feedback is a gem and we appreciate that you took the time to share it. We're sorry to see that we didn't fully meet your expectations during your stay. Please rest assured that this is very unusual and that we have addressed this as a matter of priority. We are listening to your comments and are definitely taking this on board. We hope that we will have the pleasure to welcome you again in the future. Sincerely, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Completely satisfying

Customer review rating 4.4/5

Reverend P. O. Families - 18/06/2019 AccorHotels certified review

My kids loved it from the minute we drove in. They loved the kind, friendly & professional manner in which we greeted and treated throughout our stay there. We are coming back soon to take advantage of the pool which we missed out on due to our schedule. First class service .

Kia ora Reverend Pennie O., Your review has us blushing! It was our great pleasure to welcome you and your family and it is always our most treasured reward to make our Guests happy. All the Pullman Auckland Family will be very proud to read your kind words! We would be over the moon if you could share this lovely review with the entire world ; do you think you could write a review on Trip Advisor (https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256708-Reviews-Pullman_Auckland-Auckland_Central_North_Island.html)? We hope to see you again soon for a splash in the pool. Take care, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Not bad

Customer review rating 4.4/5

Yo H. C. Solo - 18/06/2019 AccorHotels certified review

It was generally okay, but could have been better as it is a 5 star hotel.

Kia ora Mr C., Thank you very much for sharing your recent experience with us. Every feedback is a gem and we appreciate that you took the time to share it. We're sorry to see that we didn't fully meet your expectations during your stay. Please rest assured that we are listening to your comments and are definitely taking this on board. We hope that we will have the pleasure to welcome you again in the future. Sincerely, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Meh

Customer review rating 4.4/5

Anonymous Business - 18/06/2019 AccorHotels certified review

Customer service hit and miss

Kia ora Mrs J., Thank you for your review following your recent stay at Pullman Auckland. We're so sorry to hear that we did not fulfill your expectations. Every feedback is a gem and we would love to have more details about your experience so we can understand where we failed. Please feel free to contact us with additional details so we can look into this further. Thank you very much in advance. Sincerely, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Pleasant Stay

Customer review rating 4.4/5

Rachael Business - 17/06/2019 AccorHotels certified review

My stay at The Pullman was very pleasant. The gym is fully equipped with many other facilities available during your stay. There are many options available for Breakfast which cater for everyone. The room was clean and had all the necessary accessories.

Kia ora Rachael, Thank you so much for rating us 100/100! It was our great pleasure to welcome you and we're glad to hear that you had a great stay with us! Hope to see you soon, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Memorable

Customer review rating 4.4/5

Anonymous Families - 17/06/2019 AccorHotels certified review

We spent the weekend at Pullman Akl to celebrate my son’s birthday . justine and team made it all memorable by putting some balloons and cake.

Kia ora Fatima, Your review has us blushing! It was our great pleasure to welcome you with your family and it is always our most treasured reward to make our Guests happy. All the Pullman Auckland Family will be very proud to read your kind words! We would be over the moon if you could share this lovely review with the entire world ; do you think you could write a review on Trip Advisor (https://www.tripadvisor.co.nz/Hotel_Review-g255106-d256708-Reviews-Pullman_Auckland-Auckland_Central_North_Island.html)? We hope to see you again soon with Raphael, Take care, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

Good location and nice rooms

Customer review rating 4.4/5

Anonymous Business - 17/06/2019 AccorHotels certified review

Overall good

Kia ora Mr N., Thank you very much for sharing your recent experience with us. Every feedback, especially from a valued Gold member is a gem and we appreciate that you took the time to share it. It was our great pleasure to welcome you and we're glad to hear that you had a pleasant stay with us. Hope to see you soon, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…

A lovely overnight

Customer review rating 4.4/5

Anonymous Business - 17/06/2019 AccorHotels certified review

Lovely, as always.

Kia ora Mr M., Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear that you had a pleasant stay with us. Hope to see you soon, Justine & The Pullman Auckland Family Justine Freytet Guest Experience Manager Pullman Auckland T. +64…
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