Hotel - ibis Styles Saint Malo Centre Historique
Ibis Styles Hotel Ibis Styles Hotel

ibis Styles Saint Malo Centre Historique Hotel

4.0/5 1,199 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Rooms for guests with reduced mobility - Contact the hotel (Paying)
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 12  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
    • Dutch
  • Reception open 24 hours a day

Leisure and activities

  • Thalassotherapy centre (Nearby)
  • Babysitting on request
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Outdoor tennis court (Nearby)
    • Tennis (Nearby)
  • Beach and water sports
    • Boat excursions (Paying)
    • Snorkelling/Scuba diving center (Paying)

Catering

  • Breakfast included in the price
  • 1 bar(s)

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

  • 39 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 4 family rooms
  • Baby bed
    • 220/240 V AC
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Bouquet TV Canal+ and Canalsat
    • Baby bed
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating 1,552 reviews

Our guest reviews for ibis Styles Saint Malo Centre Historique

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 1,199 reviews
Peter Couples - 08/12/2018 AccorHotels certified review
« Great Location and friendly, professional staff »

Excellent room with the view we requested.. Friendly, professional staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PETER H., Vous avez pris le temps de nous transmettre vos commentaires, et je vous en remercie. J’ai fait part à mon équipe de vos remarques, pour qu’elle soit consciente que leurs efforts quotidiens contribuent à répondre à vos attentes et à votre satisfaction. Rien ne leur ferait plus plaisir qu'un message d'encouragement sur notre page Tripadvisor https://www.tripadvisor.fr/UserReviewEdit-g187104-d20…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__fr__2F__Hotel__5F__Review__2D__g187104__2D__d20…__2D__Reviews__2D__Ibis__5F__Styles__5F__Saint__5F__Malo__5F__Centre__5F__Historique__2D__Saint__5F__Malo__5F__Ille__5F__et__5F__Vilaine__5F__Brittany__2E__html-Ibis_Styles_Saint_Malo_Centre_Historique-Saint_Malo_Ille_et_Vilaine_Brittany.html Un grand merci à vous et à très bientôt chez Ibis Styles Saint Malo Centre Historique. Bien cordialement. Sophie BELLES

Claire Couples - 14/11/2018 AccorHotels certified review
« Wonderful »

Wonderful Unique hotel in the heart of the city beyond the walls loved how you get to room

Our hotel has responded to the review
Our hotel has responded to the review

Dear CLAIRE W., Vous avez pris le temps de nous transmettre vos commentaires, et je vous en remercie. J’ai fait part à mon équipe de vos remarques, pour qu’elle soit consciente que leurs efforts quotidiens contribuent à répondre à vos attentes et à votre satisfaction. Rien ne leur ferait plus plaisir qu'un message d'encouragement sur notre page Tripadvisor https://www.tripadvisor.fr/UserReviewEdit-g187104-d20…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__fr__2F__Hotel__5F__Review__2D__g187104__2D__d20…__2D__Reviews__2D__Ibis__5F__Styles__5F__Saint__5F__Malo__5F__Centre__5F__Historique__2D__Saint__5F__Malo__5F__Ille__5F__et__5F__Vilaine__5F__Brittany__2E__html-Ibis_Styles_Saint_Malo_Centre_Historique-Saint_Malo_Ille_et_Vilaine_Brittany.html Un grand merci à vous et à très bientôt chez Ibis Styles Saint Malo Centre Historique. Bien cordialement. Sophie BELLES

Edward B. Solo - 13/11/2018 AccorHotels certified review
« Staff were lovely room was great and there was plenty for breakfast »

I loved it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear EDWARD B., Vous avez pris le temps de nous transmettre vos commentaires, et je vous en remercie. J’ai fait part à mon équipe de vos remarques, pour qu’elle soit consciente que leurs efforts quotidiens contribuent à répondre à vos attentes et à votre satisfaction. Rien ne leur ferait plus plaisir qu'un message d'encouragement sur notre page Tripadvisor https://www.tripadvisor.fr/UserReviewEdit-g187104-d20…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__fr__2F__Hotel__5F__Review__2D__g187104__2D__d20…__2D__Reviews__2D__Ibis__5F__Styles__5F__Saint__5F__Malo__5F__Centre__5F__Historique__2D__Saint__5F__Malo__5F__Ille__5F__et__5F__Vilaine__5F__Brittany__2E__html-Ibis_Styles_Saint_Malo_Centre_Historique-Saint_Malo_Ille_et_Vilaine_Brittany.html Un grand merci à vous et à très bientôt chez Ibis Styles Saint Malo Centre Historique. Bien cordialement. Sophie BELLES

Andrea B. Friends - 21/10/2018 AccorHotels certified review
« Fabulous Staff! »

The hotel was pretty much what we expected although quite funky in decoration. However, the staff were so helpful and friendly, especially Nicholas. It made the stay 10 out of 10.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREA B., Vous avez pris le temps de nous transmettre vos commentaires, et je vous en remercie. J’ai fait part à mon équipe de vos remarques, pour qu’elle soit consciente que leurs efforts quotidiens contribuent à répondre à vos attentes et à votre satisfaction. Rien ne leur ferait plus plaisir qu'un message d'encouragement sur notre page Tripadvisor https://www.tripadvisor.fr/UserReviewEdit-g187104-d20…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__fr__2F__Hotel__5F__Review__2D__g187104__2D__d20…__2D__Reviews__2D__Ibis__5F__Styles__5F__Saint__5F__Malo__5F__Centre__5F__Historique__2D__Saint__5F__Malo__5F__Ille__5F__et__5F__Vilaine__5F__Brittany__2E__html-Ibis_Styles_Saint_Malo_Centre_Historique-Saint_Malo_Ille_et_Vilaine_Brittany.html Un grand merci à vous et à très bientôt chez Ibis Styles Saint Malo Centre Historique. Bien cordialement. Sophie BELLES

Anonymous Friends - 16/10/2018 AccorHotels certified review
« This is the second time that I have stayed at this hotel and if I come back I will definitely stay here again. »

Nicholas provided excellent customer service. He was very helpful with suggestions on where to have coffee as well as other lesser known sites to visit by car. Merci beaucoup Nicholas!

Our hotel has responded to the review
Our hotel has responded to the review

Dear JANE D., Vous avez pris le temps de nous transmettre vos commentaires, et je vous en remercie. J’ai fait part à mon équipe de vos remarques, pour qu’elle soit consciente que leurs efforts quotidiens contribuent à répondre à vos attentes et à votre satisfaction. Rien ne leur ferait plus plaisir qu'un message d'encouragement sur notre page Tripadvisor https://www.tripadvisor.fr/UserReviewEdit-g187104-d20…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__fr__2F__Hotel__5F__Review__2D__g187104__2D__d20…__2D__Reviews__2D__Ibis__5F__Styles__5F__Saint__5F__Malo__5F__Centre__5F__Historique__2D__Saint__5F__Malo__5F__Ille__5F__et__5F__Vilaine__5F__Brittany__2E__html-Ibis_Styles_Saint_Malo_Centre_Historique-Saint_Malo_Ille_et_Vilaine_Brittany.html Un grand merci à vous et à très bientôt chez Ibis Styles Saint Malo Centre Historique. Bien cordialement. Sophie BELLES

Mr T. Couples - 02/10/2018 AccorHotels certified review
« Very welcoming and clean and warm. »

Nice breakfast after a good nights sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PETER T., Vous avez pris le temps de nous transmettre vos commentaires, et je vous en remercie. J’ai fait part à mon équipe de vos remarques, pour qu’elle soit consciente que leurs efforts quotidiens contribuent à répondre à vos attentes et à votre satisfaction. Rien ne leur ferait plus plaisir qu'un message d'encouragement sur notre page Tripadvisor https://www.tripadvisor.fr/UserReviewEdit-g187104-d20…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__fr__2F__Hotel__5F__Review__2D__g187104__2D__d20…__2D__Reviews__2D__Ibis__5F__Styles__5F__Saint__5F__Malo__5F__Centre__5F__Historique__2D__Saint__5F__Malo__5F__Ille__5F__et__5F__Vilaine__5F__Brittany__2E__html-Ibis_Styles_Saint_Malo_Centre_Historique-Saint_Malo_Ille_et_Vilaine_Brittany.html Un grand merci à vous et à très bientôt chez Ibis Styles Saint Malo Centre Historique. Bien cordialement. Sophie BELLES

Jean J. Couples - 30/09/2018 AccorHotels certified review
« A happy stay »

We arrived early, were offered breakfast, our luggage was stored and we were told our room would be ready at 2pm. After exploring the town we returned and discovered our room was on the 4th floor [lift for 2 people at a time] and it overlooked the city walls and harbour and was very quiet at night. The room had everything we needed which included 2 very comfortable beds and the bathroom was well equipped and sparkling clean. My husband had a medical incident whilst staying and this was dealt with quietly and with understanding. We were given a map to help us explore and when I asked the way to a part of town which interested me, the route was drawn on the map for us. Breakfasts were copious including fruit, cereals, breads, cheeses, ham, tea and coffee and there was also a bar and seating near reception. We felt it was the perfect place for our stay since all the staff were cheerful and helpful and the hotel was well placed for exploring on foot, for shopping and eating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JEAN J., Vous avez pris le temps de nous transmettre vos commentaires, et je vous en remercie. J’ai fait part à mon équipe de vos remarques, pour qu’elle soit consciente que leurs efforts quotidiens contribuent à répondre à vos attentes et à votre satisfaction. Rien ne leur ferait plus plaisir qu'un message d'encouragement sur notre page Tripadvisor https://www.tripadvisor.fr/UserReviewEdit-g187104-d20…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__fr__2F__Hotel__5F__Review__2D__g187104__2D__d20…__2D__Reviews__2D__Ibis__5F__Styles__5F__Saint__5F__Malo__5F__Centre__5F__Historique__2D__Saint__5F__Malo__5F__Ille__5F__et__5F__Vilaine__5F__Brittany__2E__html-Ibis_Styles_Saint_Malo_Centre_Historique-Saint_Malo_Ille_et_Vilaine_Brittany.html Un grand merci à vous et à très bientôt chez Ibis Styles Saint Malo Centre Historique. Bien cordialement. Sophie BELLES

Oldoram Couples - 22/09/2018 AccorHotels certified review
« Great situation »

Good site inside the walls, lovely room, but on the third floor with no lift and only old steep stairs. (The Hotel is in two parts - the other part may be better.) Breakfast was spread through several areas, and it was only after we had finished that we discovered the orange juicer and the toaster in an area away from the main buffet. Staff were friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RICHARD S., Vous avez pris le temps de nous transmettre vos commentaires, et je vous en remercie. J’ai fait part à mon équipe de vos remarques, pour qu’elle soit consciente que leurs efforts quotidiens contribuent à répondre à vos attentes et à votre satisfaction. Rien ne leur ferait plus plaisir qu'un message d'encouragement sur notre page Tripadvisor https://www.tripadvisor.fr/UserReviewEdit-g187104-d20…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__fr__2F__Hotel__5F__Review__2D__g187104__2D__d20…__2D__Reviews__2D__Ibis__5F__Styles__5F__Saint__5F__Malo__5F__Centre__5F__Historique__2D__Saint__5F__Malo__5F__Ille__5F__et__5F__Vilaine__5F__Brittany__2E__html-Ibis_Styles_Saint_Malo_Centre_Historique-Saint_Malo_Ille_et_Vilaine_Brittany.html Un grand merci à vous et à très bientôt chez Ibis Styles Saint Malo Centre Historique. Bien cordialement. Sophie BELLES

Mary B. Couples - 16/09/2018 AccorHotels certified review
« Mrs Mary B. »

Very friendly staff ,comfortable bed,room a little small but on the whole a lovely experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARY B., Vous avez pris le temps de nous transmettre vos commentaires, et je vous en remercie. J’ai fait part à mon équipe de vos remarques, pour qu’elle soit consciente que leurs efforts quotidiens contribuent à répondre à vos attentes et à votre satisfaction. Rien ne leur ferait plus plaisir qu'un message d'encouragement sur notre page Tripadvisor https://www.tripadvisor.fr/UserReviewEdit-g187104-d20…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__fr__2F__Hotel__5F__Review__2D__g187104__2D__d20…__2D__Reviews__2D__Ibis__5F__Styles__5F__Saint__5F__Malo__5F__Centre__5F__Historique__2D__Saint__5F__Malo__5F__Ille__5F__et__5F__Vilaine__5F__Brittany__2E__html-Ibis_Styles_Saint_Malo_Centre_Historique-Saint_Malo_Ille_et_Vilaine_Brittany.html Un grand merci à vous et à très bientôt chez Ibis Styles Saint Malo Centre Historique. Bien cordialement. Sophie BELLES

B. P. Couples - 12/09/2018 AccorHotels certified review

Week-end

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Thomas Service Relation Clientèle

Anonymous Business - 11/09/2018 AccorHotels certified review
« Excellent »

Very pleasant. I telephoned the hotel directly as I wanted a particular room overlooking the harbour.

Our hotel has responded to the review
Our hotel has responded to the review

Madame, Monsieur B., Vous avez pris le temps de nous transmettre vos commentaires, et je vous en remercie. J’ai fait part à mon équipe de vos remarques, pour qu’elle soit consciente que leurs efforts quotidiens contribuent à répondre à vos attentes et à votre satisfaction. Rien ne leur ferait plus plaisir qu'un message d'encouragement sur notre page Tripadvisor https://www.tripadvisor.fr/UserReviewEdit-g187104-d20…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__fr__2F__Hotel__5F__Review__2D__g187104__2D__d20…__2D__Reviews__2D__Ibis__5F__Styles__5F__Saint__5F__Malo__5F__Centre__5F__Historique__2D__Saint__5F__Malo__5F__Ille__5F__et__5F__Vilaine__5F__Brittany__2E__html-Ibis_Styles_Saint_Malo_Centre_Historique-Saint_Malo_Ille_et_Vilaine_Brittany.html Un grand merci à vous et à très bientôt chez Ibis Styles Saint Malo Centre Historique. Bien cordialement. Sophie BELLES

Adrienne B. Friends - 10/09/2018 AccorHotels certified review
« Excellent location, very good service. »

For a group of 70 and 80 year olds, the location was perfect and the breakfast was always fresh and there was plenty of it. The lack of a lift was unfortunate but understandable, given the historic nature of the building.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, Vous avez pris le temps de nous transmettre vos commentaires, et je vous en remercie. J’ai fait part à mon équipe de vos remarques, pour qu’elle soit consciente que leurs efforts quotidiens contribuent à répondre à vos attentes et à votre satisfaction. Rien ne leur ferait plus plaisir qu'un message d'encouragement sur notre page Tripadvisor https://www.tripadvisor.fr/UserReviewEdit-g187104-d20…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__fr__2F__Hotel__5F__Review__2D__g187104__2D__d20…__2D__Reviews__2D__Ibis__5F__Styles__5F__Saint__5F__Malo__5F__Centre__5F__Historique__2D__Saint__5F__Malo__5F__Ille__5F__et__5F__Vilaine__5F__Brittany__2E__html-Ibis_Styles_Saint_Malo_Centre_Historique-Saint_Malo_Ille_et_Vilaine_Brittany.html Un grand merci à vous et à très bientôt chez Ibis Styles Saint Malo Centre Historique. Bien cordialement. Sophie BELLES

Lea6363 Couples - 07/09/2018 TripAdvisor review
« very convenient but noisy »

Lovely reception area with friendly staff on reception all the time but no complementary drinks machine like other ibis styles I have stayed in only a flask of coffee or hot water and tea bags with no milk, also no kettle in the room. The room was lovely and bright but not very sound proof and could hear everyone coming in and out at all hours, showers and toilets flushing. The breakfast was amazing.

Lea Couples - 06/09/2018 AccorHotels certified review
« Convenient friendly clean hotel »

The staff on reception and breakfast were very polite and made us feel welcome. The breakfast was excellent with a good choice, there was coffee and tea in the reception area at other times but only in a flask with no milk not a machine like other ibis styles I have stayed in. The rooms were very clean but not sound proof at all and we did get woken several times late at night and early morning by people walking across the floor above, crashing the coat hangers, toilet flushing, showers running etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Thomas Service Relation Clientèle

Jenny B. Couples - 02/09/2018 AccorHotels certified review
« Usual standard as expected, you will see us again »

Usual standard as expected, you will see us again. Nice staff, clean rooms , good breakfast. would be good to be able to log in multi devices to the internet, ie both have phones & also 1 laptop

Our hotel has responded to the review
Our hotel has responded to the review

Madame JENNY B., Vous avez pris le temps de nous transmettre vos commentaires, et je vous en remercie. J’ai fait part à mon équipe de vos remarques, pour qu’elle soit consciente que leurs efforts quotidiens contribuent à répondre à vos attentes et à votre satisfaction. Rien ne leur ferait plus plaisir qu'un message d'encouragement sur notre page Tripadvisor https://www.tripadvisor.fr/UserReviewEdit-g187104-d20…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__fr__2F__Hotel__5F__Review__2D__g187104__2D__d20…__2D__Reviews__2D__Ibis__5F__Styles__5F__Saint__5F__Malo__5F__Centre__5F__Historique__2D__Saint__5F__Malo__5F__Ille__5F__et__5F__Vilaine__5F__Brittany__2E__html-Ibis_Styles_Saint_Malo_Centre_Historique-Saint_Malo_Ille_et_Vilaine_Brittany.html Un grand merci à vous et à très bientôt chez Ibis Styles Saint Malo Centre Historique. Bien cordialement. Sophie BELLES

Kathy E. Couples - 29/08/2018 AccorHotels certified review
« Very welcoming & helpful staff, bright & cheerful decor & ideal loction. »

As above. Enjoyed sea views and the cocktails! Nicholas a star but all staff were great too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CATHERINE E., Vous avez pris le temps de nous transmettre vos commentaires, et je vous en remercie. J’ai fait part à mon équipe de vos remarques, pour qu’elle soit consciente que leurs efforts quotidiens contribuent à répondre à vos attentes et à votre satisfaction. Rien ne leur ferait plus plaisir qu'un message d'encouragement sur notre page Tripadvisor https://www.tripadvisor.fr/UserReviewEdit-g187104-d20…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__fr__2F__Hotel__5F__Review__2D__g187104__2D__d20…__2D__Reviews__2D__Ibis__5F__Styles__5F__Saint__5F__Malo__5F__Centre__5F__Historique__2D__Saint__5F__Malo__5F__Ille__5F__et__5F__Vilaine__5F__Brittany__2E__html-Ibis_Styles_Saint_Malo_Centre_Historique-Saint_Malo_Ille_et_Vilaine_Brittany.html Un grand merci à vous et à très bientôt chez Ibis Styles Saint Malo Centre Historique. Bien cordialement. Sophie BELLES

Pierre Families - 27/08/2018 AccorHotels certified review
« Fantastic Stay in an even better location »

Amazing welcome from the reception staff member who went the extra mile to make us feel welcome!

Our hotel has responded to the review
Our hotel has responded to the review

Dear BRIGITTE W., Vous avez pris le temps de nous transmettre vos commentaires, et je vous en remercie. J’ai fait part à mon équipe de vos remarques, pour qu’elle soit consciente que leurs efforts quotidiens contribuent à répondre à vos attentes et à votre satisfaction. Rien ne leur ferait plus plaisir qu'un message d'encouragement sur notre page Tripadvisor https://www.tripadvisor.fr/UserReviewEdit-g187104-d20…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__fr__2F__Hotel__5F__Review__2D__g187104__2D__d20…__2D__Reviews__2D__Ibis__5F__Styles__5F__Saint__5F__Malo__5F__Centre__5F__Historique__2D__Saint__5F__Malo__5F__Ille__5F__et__5F__Vilaine__5F__Brittany__2E__html-Ibis_Styles_Saint_Malo_Centre_Historique-Saint_Malo_Ille_et_Vilaine_Brittany.html Un grand merci à vous et à très bientôt chez Ibis Styles Saint Malo Centre Historique. Bien cordialement. Sophie BELLES

Bernard Couples - 21/08/2018 AccorHotels certified review
« good location, newly renovated rooms, nice breakfast layout »

very good location, nice room, good wifi reception, nice breakfast layout, the only issue was parking, limited inter murals

Our hotel has responded to the review
Our hotel has responded to the review

Dear BERNARD A., Vous avez pris le temps de nous transmettre vos commentaires, et je vous en remercie. J’ai fait part à mon équipe de vos remarques, pour qu’elle soit consciente que leurs efforts quotidiens contribuent à répondre à vos attentes et à votre satisfaction. Rien ne leur ferait plus plaisir qu'un message d'encouragement sur notre page Tripadvisor https://www.tripadvisor.fr/UserReviewEdit-g187104-d20…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__fr__2F__Hotel__5F__Review__2D__g187104__2D__d20…__2D__Reviews__2D__Ibis__5F__Styles__5F__Saint__5F__Malo__5F__Centre__5F__Historique__2D__Saint__5F__Malo__5F__Ille__5F__et__5F__Vilaine__5F__Brittany__2E__html-Ibis_Styles_Saint_Malo_Centre_Historique-Saint_Malo_Ille_et_Vilaine_Brittany.html Un grand merci à vous et à très bientôt chez Ibis Styles Saint Malo Centre Historique. Bien cordialement. Sophie BELLES

Dale M. Couples - 21/08/2018 AccorHotels certified review
« One lovely night »

Very friendly & helpful checkin. Receptionist couldn’t do enough to help. Clean pleasant room on a great central location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DALE M., Vous avez pris le temps de nous transmettre vos commentaires, et je vous en remercie. J’ai fait part à mon équipe de vos remarques, pour qu’elle soit consciente que leurs efforts quotidiens contribuent à répondre à vos attentes et à votre satisfaction. Rien ne leur ferait plus plaisir qu'un message d'encouragement sur notre page Tripadvisor https://www.tripadvisor.fr/UserReviewEdit-g187104-d20…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__fr__2F__Hotel__5F__Review__2D__g187104__2D__d20…__2D__Reviews__2D__Ibis__5F__Styles__5F__Saint__5F__Malo__5F__Centre__5F__Historique__2D__Saint__5F__Malo__5F__Ille__5F__et__5F__Vilaine__5F__Brittany__2E__html-Ibis_Styles_Saint_Malo_Centre_Historique-Saint_Malo_Ille_et_Vilaine_Brittany.html Un grand merci à vous et à très bientôt chez Ibis Styles Saint Malo Centre Historique. Bien cordialement. Sophie BELLES

Dr S. M. Solo - 16/08/2018 AccorHotels certified review
« It only needs one word 'substandard' »

I paid for a family room as there was no other rooms available. I was happy to do so as the picture you provided with the description had me believe that the room was spacious, with french windows opening to a view. As this was the most expensive room, the view was expected - as was airconditioning. I am cognisant of the fact that the building is heritage - but, believe me, in the room that I was staying (no 2) did not have any traces left of heritiage charm and while the windows opened, they were large and opened onto the public footpath with no barrier to anyone climbing through. I would have moved out straight away but could not find any accomodation so late for the Saturday night but did move out on the Sunday. The hotel I found was 4 star, air conditioned and absolutely flawless. I took a 'deluxe' room which was not an entry level room and the hotel threw in breakfast free. The room cast me K232 - whereas yours, for that night, was K300. The difference was stark. And although I booked a 'no refund' rate, I maintain I was misled by your advertising - your receptionist was rigid in his resolve to do absolutely nothing about my dissatifaction - neither to offer a different room nor to refund for the night I didn't use. So, to sum up, I could be that proverbial customer who just never comes back (to IBIS either) but as a journalist, I write, so I won't be. I travel extensively and am currently in negotiations to take over a magazine (as its publisher) in the Pacific. As such, your receptionists decision to adhere rigidly to the rules has stopped you from losing Euro 300 but will cost you much in reputation. It was a false economy but oh well - tant pis - as you say over there. BTW - my deluxe room at the hotel I stayed on the Sunday night was bigger and far more charming than your Family room - and it was a bonus that the light didn't switch off in the toilet before the occupant had left (what's that all about? It's not a public convenience!) Had your room been utilized for a family the beds would have been touching (base to base) and the room ressemble the black hole of Calcutta - with its overcrowding and lack of cool fresh air.

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