Hotel - Sofitel Tamuda Bay Beach & Spa
Sofitel Hotel Sofitel Hotel

Sofitel Tamuda Bay Beach & Spa Hotel

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4.5/5 319 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years (Paying)
    • Childrens Club for 6 to 12 years (Paying)
  • Air Conditioning
  • TANGER IBN BATOUTA
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early Check In
  • Currency exchange
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years (Paying)
    • Childrens Club for 6 to 12 years (Paying)
  • Golf
    • Golf (Paying)
    • Golf lessons (Paying)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 104 rooms
  • 41 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 24 family rooms
  • 19 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Radio in room
    • Crib on request
    • Work desk in all rooms
    • Telephone
    • Shower
    • Bathtub
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 245 reviews

Our guest reviews for Sofitel Tamuda Bay Beach & Spa

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 319 reviews
AccorHotels certified review
Saeed A. Couples - 07/04/2018
« Home sweet home »

Felt very welcomed as It was not first time at this hotel

AccorHotels certified review
Adnani A. T. Couples - 19/03/2018
« AMAZING STAY »

GREAT PEAPLE GRAT VEIW GREAT PLACE GREAT OVER ALL

Our hotel has responded to the review
Our hotel has responded to the review

Dear adnani ahmed tarik, We very much appreciate your comments regarding your stay at the Sofitel Tamuda Bay Beach and Spa. It is always a pleasure to receive positive feedback. We will share your comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to thank you again for the trust that you had put on us and we invite you to visit our Facebook Page that contains our schedule activities of the whole year. And also, to leave us the same comment on TripAdvisor which become our compagnion plateform. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Jaouad Families - 26/02/2018
« sejour top »

excellent hotel

AccorHotels certified review
Anonymous Business - 16/02/2018
« Absolutely fantastic! »

The entire staff were truly professionals and highly attentive. Simply, EXCELLENT.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Naemi Joseph, We very much appreciate your comments regarding your stay at the Sofitel Tamuda Bay Beach and Spa. It is always a pleasure to receive positive feedback. We will share your comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to thank you again for the trust that you had put on us and we invite you to visit our Facebook Page that contains our schedule activities of the whole year. And also, to leave us the same comment on TripAdvisor which become our compagnion plateform. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Omar A. B. A. Families - 12/02/2018
« Finance director »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Omar Ait Ben Omar, We very much appreciate your comments regarding your stay at the Sofitel Tamuda Bay Beach and Spa. It is always a pleasure to receive positive feedback. We will share your comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to thank you again for the trust that you had put on us and we invite you to visit our Facebook Page that contains our schedule activities of the whole year. And also, to leave us the same comment on TripAdvisor which become our compagnion plateform. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Mohamed R. Business - 08/02/2018
« excellent »

Very clean, nice Location by the sea

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamed Roumadi, We very much appreciate your comments regarding your stay at the Sofitel Tamuda Bay Beach and Spa. It is always a pleasure to receive positive feedback. We will share your comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to thank you again for the trust that you had put on us and we invite you to visit our Facebook Page that contains our schedule activities of the whole year. And also, to leave us the same comment on TripAdvisor which become our compagnion plateform. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Nourddine Families - 05/02/2018
« Noureddine »

It was amazing and wonderful ,I never forget this experience of staying in the hotel thanks of all personnel ( Amine Btisam,othman a,Fatima as others

Our hotel has responded to the review
Our hotel has responded to the review

Dear Baairis, We very much appreciate your comments regarding your stay at the Sofitel Tamuda Bay Beach and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely,

AccorHotels certified review
Elgarni Families - 30/01/2018

Was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elgarni M., We very much appreciate your comments regarding your stay at the Sofitel Tamuda Bay Beach and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Safaa Business - 28/01/2018
« Unique »

Relaxing and all The service was Good,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Safaa O., We very much appreciate your comments regarding your stay at the Sofitel Tamuda Bay Beach and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

TripAdvisor review
Family - 08/01/2018
« Great hotel, terrible breakfast »

The hotel has magnificent installations, but lacks the finesse a 5 star should have. Room service breakfast was an absolute disaster, what we got had nothing to do with what we ordered and the marmalade had mould!!!

AccorHotels certified review
David F. Families - 05/01/2018
« breakfast was a disaster »

-breakfast: we ordered breakfast in our rooms, and what we were served had nothing to do with what we had ordered. Absolutely nothing. When we complained, they explained that the couldn’t serve scrambled eggs with bacon and salmon, as the hat no bacon nor salmon, we had asked for many things (on the breakfast menu) which simply did not arrive. Instead we were given a plate of some sort of cut meat, which had been cut the day before and fries which had also been fried hours ago. This, we sent back. Also the fruit "cocktail" had clearly been prepared the night before. The croissants and bread were cold. And to make matters even worse, when we opened the marmalade, there was mould in it!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear David Fraser-Luckie, Thank you for taking the time to tell us about your experience at the Sofitel Tamuda Bay Beach and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on +212 6 63 39 52 82 if you wish to discuss this matter in further details. Sincerely,

AccorHotels certified review
B. Families - 23/12/2017
« Top »

Accueil food service top

AccorHotels certified review
Hanaa Families - 25/10/2017
« The View is the only reason i am giving 2 points. The service is not right or to the level of a sofitel AT ALL. »

Nothing was correct. - Check in : we were told the check in was 3PM. Somebody called us before we arrive to confirm the timing and upon arrival we still had to wait 35min. The welcome drinks arrived 1 sec after we stood up to finally go to our rooms. - in the swimming pool the tiles are slowly off, and rotting and nothing to fix it. - We wanted to go to the beach, nobody was there to provide towels (we had to wait 20min to get some towels) or help us. My 60years old dad had to open the umbrella that almost fell on him. - impossible to order any drinks or food on the beach. - the room service menu is so very tiny. but the food was okaish.

AccorHotels certified review
Mehdi F. Business - 22/10/2017
« Great facilities and customer service. Pool tiles need to be revamped. »

Great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mehdi F., We very much appreciate your comments regarding your stay at the Sofitel Tamuda Bay Beach and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Badreiddine M. Families - 06/09/2017
« A bit of heaven, a bit of hell »

Rating this hotel is particularly difficult, as the level of inconsistency is pretty strong. Some areas rate outstanding, others average or extremely poor. Let's do it step by step: - Easy to park, valet parking, and luggage delivery: outstanding, nothing to say. - Check in: definitely slow. Not a disaster, but can be improved. The staff was clearly exhausted from a long summer reaching its end and completely sunk by the low staffing level due to the Aid El Kebir National Holiday. - The room. This is where the disappointment starts. The room was literally a chiller, hard to get in with a new born. Even after switching the AC off and opening the windows, we could not rebalance the temperature. We realized that the cold was in fact coming from the corridor and had to put towels against the door to save a bit the situation. Then, the walls of the room were full of moist or dry vomit or a substance we could not identify but which was not reassuring and dirtying the yellow painted wall. The bathroom's bath tube was broken, and dripping water heavily on the floor, half of our towels went to sponge the whole mess. We also had requested for a baby cot. Never received it... Food and Beverage is the nastiest area of the business. We tried the pool restaurant and bar. For the restaurant on the pool side if you have kids forget it. Menu limited. We had to beg and I weight my words twice and ask the staff to bring the kids (Ours plus the other 2 couples) pasta from another hotel venue. Breaksfast was 250 dirham per adult. Variety is good, the 2 chefs were standing in their black suits and extremely supportive (good!) but the waiters just ruined it. We realized that some customers were tipping off the waiters before hand to ensure they were getting proper support and attention. Yes it's a buffet put some items like coffee can only be order through waiters. We did not tip beforehand and we ask 3 waiters for coffee and waited 45mn before we got our coffees. Totally unacceptable. Pool: believe it or not this very recent hotel is lacking tilling maintenance. The pool tiles at the bottom of the pool were losing their tiles. Our friends' child in fact injured her foot walking on a sharp broken tile. In any other country this is a law suit. We collected dozens of pieces of tiles. We had one french lady trainee bringing over first aid kit to help. There is also an annoying whistling noise you her outdoors. After asking several staff members we found that out it was a bird repellent ultrasound device... Finally and to me the great surprise: the kids club. The manager (a gentleman) and his team were outstanding. In fact they were the only professional, proactive staff of the Hotel. They do deserve a five star!rating. The Kids Club is to me an achievement.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Badreiddine M., Thank you for taking the time to tell us about your experience at the Sofitel Tamuda Bay Beach and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
A.j Couples - 14/08/2017
« Very good service and attentive, yet mediocre food »

The stay was good, service excellent, yet the catering was a bit mediocre (besides the breakfast buffet) As we arrived, we really enjoyed the welcoming and the warmth of the front team. The location is just mesmerising; the service is wonderful. However, the experience turned bad as soon as we order food. The back-office staff is ruining the excellent performance of the front-office staff.

AccorHotels certified review
Enache Couples - 12/08/2017

1 word..Top!!!!

AccorHotels certified review
Ihsane E. Families - 26/07/2017
« Very good service and friendly staff »

Many thanks to every one in Sofitel ibtisam sofia Sara lt was a beautiful experience See you soonnnnn

AccorHotels certified review
Naser A. M. Friends - 24/07/2017
« I fell in love ! »

Excellent service , amenities , Food standards is perfect

AccorHotels certified review
Nabila M. Families - 18/07/2017
« Summer vacation »

We had a great stay,thanks to Chaima el masaoudy.She was very helpful and provided excellent service,that made our stay at Sofitel Tamuda Bay an experience to remember.We can't wait to come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nabila M., We very much appreciate your comments regarding your stay at the Sofitel Tamuda Bay Beach and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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