Hotel - Novotel Basel City
Novotel Hotel Novotel Hotel

Novotel Basel City Hotel

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4.0/5 335 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pet allowed
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pet allowed
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Gift shop/newspaper shop

Leisure and activities

  • Fitness centre
  • Boat excursions  (Nearby)
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 145 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Printer
    • Computer
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,589 reviews

Our guest reviews for Novotel Basel City

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 335 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Business - 08/10/2017
« Average »

The hotel has good physical infrastructure but front desk service can be improved. One particular lady service staff was extremely rude. She needs some coaching from a good manager. Breakfast staff were very friendly

AccorHotels certified review
Ab Business - 06/10/2017
« Up the usual expectation »

Friendly, clean, comfortable and relaxing.

AccorHotels certified review
Mark F. Business - 28/09/2017
« MarkX »

Really good but Accor hotels MUST stop automatically adding breakfast to the bill...I dont ever have breakfast but was still there...I wonder how many people do not look until it is too late

TripAdvisor review
Family - 28/09/2017
« Good but could be better »

One night stay en-route between Interlaken and home in U.K. Friendly and helpful reception staff. Room very good. Housekeeping not up to standard as shower soap was empty. Reported to reception and housekeeping came to room while we we at dinner, cleaned shower but left soap dispenser still empty. Should be more choice in restaurant for dinner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear N2198WIronaldw Thank you very much for send us your feedback. First at all we are very sorry for the inconvenience during your stay. We forwarded your comments about the housekeeping issue to avoid any further inconveniences. And know thank you about your great comments about our staff and facilities. We really hope to have you back someday. Have a great day! Kind regards from Basel Max Lavori Room Division Manager Novotel Basel City

AccorHotels certified review
Robert S. Couples - 27/09/2017
« A comfortable and well situated hotel. »

Very comfortable hotel. All staff we met were very courteous and helpful. The hotel is well situated for public transport and we were given a free public transport pass which we used extensively.

AccorHotels certified review
Tamara C. N. Families - 25/09/2017
« Adequate but not informative »

This is our second stay at the hotel and it's always confusing. The front desk staff seem confused as to what you're doing there. There was construction all around getting to the parking garage, yet there was no info on the hotel website or attached to our reservation confirmation. The room was fine and breakfast was very good.

AccorHotels certified review
Ray Business - 24/09/2017
« Comfortable, clean hotel, friendely staff »

Hotel rooms are spacious and comfortable. Friendly staff at front desk chcking-in/out also during breakfast

AccorHotels certified review
Carlo Couples - 23/09/2017
« good. »

Reception quick and easy, room a bit sterile, lacking personality. Dinner better than expected, breakfast bred/salmon/cheese good, fruit adn fruit juice looked tired/soggy. Boiled egg good, but not warm enough and overdone. Did not have time to check out gym. Traffic situation ok arriving by car, but no quick way to get to train station due to construction works.

AccorHotels certified review
Anonymous Families - 19/09/2017

Problem with breakfast buffet pricing : 31chf per head at arrival - we were told that booking at the time of booking the room would have been CHF10 for our family (ie 2 adults and 2 children) - difficult to comprehend how Accor can price the same "experience" at 124CHF (equivalent to cost of room) and 10CHF ??? I would love to have an explanation of this .... It does not give a good feeling as it is

AccorHotels certified review
Jackson K. Families - 19/09/2017
« Good »

After being very upset with the restaurant the gentlemen in the reception just made the staying of my daughters amazing by offering them some small toys

AccorHotels certified review
Istvan Couples - 15/09/2017
« Excellent city break »

We stayed 2 night in the weekend.The Hotel location is good, many transport around. Check in went very smooth and informative, reception staff are professional and very friendly(Many thanks for Sara and Max from reception). Room was clean and spacious ,bed very comfortable, large tv and coffe machine, fast internet plus a complemantary travel ticket for weekend (very nice touch)...etc. Breakfast also was perfect, good selection of cold and hot food and friendly staff. Definitely we recommend this Hotel who looking for a relaxed city break.

AccorHotels certified review
Anonymous Business - 14/09/2017

Great felt like at home

AccorHotels certified review
Malcolm Couples - 14/09/2017
« Two day city break »

For us Basel was half of a two centre stay in Switzerland so we wanted a hotel near to the train station and city centre, this was an ideal location, on a tram route and with the "mobility card" issued by the hotel we had free transport for the duration of our stay. The hotel is very modern, clean and well equipped, this was reflected in the bedroom which was spotless very specious and had all the facilities we required. All the staff were extremely helpful, nothing was too much trouble and there was no problem with the language differences.

AccorHotels certified review
B. Business - 07/09/2017
« All was fine except a non working phone in the room. »

Nice stay with good room service and breakfast

AccorHotels certified review
Natalia Business - 05/09/2017
« Great hotel in good location »

Excellent

AccorHotels certified review
Anonymous Solo - 04/09/2017

Good but wifi constantly disconnects which is a nuisance. Bed linen, though clean, was not very well disposed on the bed. Strange and not very professional.

AccorHotels certified review
Charlie Families - 03/09/2017
« Good, helpful staff and clean, pleasant amenities »

The stay was good. Our only concern would be that the room was not adequately topped up each evening with soaps etc.

AccorHotels certified review
Catalina Families - 31/08/2017
« Customer service »

There was no one to help With the luggages, long waiting time to checkout, the food in the restaurant is not freshly made it comes precooked and the reception personnel are not friendly

AccorHotels certified review
John T. Families - 28/08/2017
« Very happy. Hotel staff very efficient and polite. »

Delighted with our room which was perfect for our two little girls. Everything worked extremely efficiently . Will definitely use this hotel in our next visit.

AccorHotels certified review
Jason Business - 28/08/2017
« Great service overall »

When I entered the room, the electric kettle was spoiled and it almost took half a day for replacement after I requested for it. During the replacement, the staff asked me not to smoke in the room (personally I don't smoke). The truth is there is a smoky smell throughout my stay in the hotel but since I was out most of the day, I did not bother to change the room.

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