Hotel - Novotel Basel City
Novotel Hotel Novotel Hotel

Novotel Basel City Hotel

4.0/5 441 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Gift shop/newspaper shop

Leisure and activities

  • Fitness centre
  • Boat excursions  (Nearby)
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 145 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Printer
    • Computer
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 2,291 reviews

Our guest reviews for Novotel Basel City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 441 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Business - 17/09/2018 AccorHotels certified review
« My first stay at a Novotel exceeded my every expectation. »

Coming from America, this was my first stay at a Novotel/Accor hotel. The room was clean, modern, and in excellent condition. This is one of the nicer rooms that I have stayed in within Europe. The breakfast selection was outstanding. The front desk staff were always friendly (even late at night) and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aaron, We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Lavori Room Division Manager Novotel Basel City

Anonymous Couples - 16/09/2018 AccorHotels certified review
« Hotel staff was not friendly »

Breakfast was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rieko, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. May we ask you to send us more details about your comments, because for us it is very imported to improve our service. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Max Lavori Room Division Manager Novotel Basel City

Deirdre Business - 15/09/2018 AccorHotels certified review
« good except for one of the staff eception members »

There was a lady on reception who had an attitude problem...it seemed like a bother to ask her questions..she threw her eyes up when another guest walked away after interacting with him and made a gesture to a male colleague after I checked in which displayed a judgement and comment on same.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. K., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Max Lavori Room Division Manager Novotel Basel City

Elizabeth C. Friends - 15/09/2018 AccorHotels certified review
« Staff extremely helpful, rooms turned out beautifully »

Enjoyable I would return at anytime

Our hotel has responded to the review
Our hotel has responded to the review

Dear Liz, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Max Lavori Room Division Manager Novotel Basel City

A S. Business - 13/09/2018 AccorHotels certified review
« Very smooth. A warm welcome. Very clean and practical rooms »

As above

Anonymous Business - 13/09/2018 AccorHotels certified review
« Wonderful »

Perfect for a family stay, great location

Rodney Couples - 13/09/2018 AccorHotels certified review
« Two night stay in Basel »

A very enjoyable stay at this hotel. Well located for public transport. Comfortable clean room with spacious bathroom. Excellent breakfast buffet. Helpful friendly staff. Only one negative - not quite so keen on the pillows.

Js Business - 13/09/2018 AccorHotels certified review
« Friendly and efficient »

Very friendly and engaging checkin staff. Room was clean and comfortable.

John S. Business - 12/09/2018 AccorHotels certified review
« Always good service »

Good reception and breakfast My only suggestion is to pre-send bus ticket Basel Free Travel from airport

William L. Families - 12/09/2018 AccorHotels certified review
« Good service nice space. »

Checkin was smooth. Room was clean and nice. We were able to get two adjoining rooms which is valuable for our family of 5. Breakfast was good, kids enjoyed the pancake maker. I lost some items and the front desk staff were very accommodating and helpful to me, much appreciated.

Ismaila J. Families - 10/09/2018 AccorHotels certified review
« Mr »

Staff were very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Lavori Room Division Manager Novotel Basel City

Tony Couples - 10/09/2018 AccorHotels certified review
« Pleasant 2 night stay in Basel »

Hotel is modern. Bedroom spacious, clean and very comfortable. Bathroom also very good & spacious. We had the buffet breakfast which was good with enough choice. Easy to get around Basel from the tram stop opposite the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Max Lavori Room Division Manager Novotel Basel City

Nikolaj M. Business - 09/09/2018 AccorHotels certified review
« all was good except barkeeper »

everything was fine , except 4 September I was and the bar and barkeeper was super slow , let me wait for long and never came.. so I lived to another place to have a drink in the city.. For the rest of the stay it was good as usual, cause I used to stay here all the time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Max Lavori Room Division Manager Novotel Basel City

Cl… Business - 05/09/2018 AccorHotels certified review
« Very good »

Lovely executive room, great breakfast buffet. Only gripe was the small and non-ventilated fitness room, that got very hot, humid and stuffy very fast. Other than that a great thanks to your concierge Caroline, always smiling, accommodating and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear CLAUS, We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Lavori Room Division Manager Novotel Basel City

Denise D. Business - 03/09/2018 AccorHotels certified review
« Overall very positive »

Great and clean accommodations, close enough to train/tram station for a nice walk, my only issue was with housekeeping. The glasses were not clean in the bathroom. The shampoo/shower wash was empty, I asked to have it filled at the front desk, but it was not filled for 2 days.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. D., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Max Lavori Room Division Manager Novotel Basel City

Mata H. Families - 03/09/2018 AccorHotels certified review
« A great stay in a very convenient location in Basel »

Your staff was very helpful and precise in answering our questions. Great breakfast and okay rooms. The only point for improvement for us would be to use a double cotton bedsheet on the mattrasses. I am surprised you only use a single flat sheet as bed linen. Not so hygienic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Max Lavori Room Division Manager Novotel Basel City

Anonymous Business - 01/09/2018 AccorHotels certified review
« great stay at this hotel »

Great hotel, nice location, excellent staff, amazing breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear ARI, We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Lavori Room Division Manager Novotel Basel City

Anonymous Business - 31/08/2018 AccorHotels certified review

Generally all o.k. As usual but the new guy at the reception was arrogant and unfriendly. Checked out with him Thursday morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Max Lavori Room Division Manager Novotel Basel City

Stephan Business - 24/08/2018 AccorHotels certified review
« good stay, relaxing environment »

I'm almost once a month or every 2 months there... so coming back is , is like coming in a convenient environment.

Dan M. Families - 23/08/2018 AccorHotels certified review
« Nice looking hotel, breakfast was great, but we did have a load of "bugs" in the room »

Hotel was modern and well equipped. Breakfast options were great for both the grown ups and the kids. Only issue was in our room there we found about 15 "bugs" mostly in the beds. Collected most of them and handed them into reception ;-) who seemed suitably shocked but didn't offer anything in the way of an apology (not that I asked for anything)

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