Hotel - Novotel Basel City
Novotel Hotel Novotel Hotel

Novotel Basel City Hotel

Our hotels AccorHotels
4.0/5 374 reviews
All hotels in Basel
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 122.00 CHF Non member rate
From 109.80 CHF Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pet allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Gift shop/newspaper shop

Leisure and activities

  • Fitness centre
  • Boat excursions  (Nearby)
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 145 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Printer
    • Computer
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,849 reviews

Our guest reviews for Novotel Basel City

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 374 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Mawi Business - 15/02/2018
« gut »

sehr gutes business hotel

AccorHotels certified review
Mst Business - 12/02/2018
« Modern Hotel with stylish rooms and friendly personnel »

Modern Hotel with stylish rooms and friendly personnel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Lavori Room Division Manager Novotel Basel City

AccorHotels certified review
Peter E. Business - 07/02/2018
« Compliment to the Reception Desk! »

The last stay was perfect, Very kind welcome and everything went well. A very big THANKS and a compliment to the reception desk! (For Check-In and Out)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Lavori Room Division Manager Novotel Basel City

AccorHotels certified review
Anonymous Business - 07/02/2018
« ok; but not so good as other times. »

I'm staying almost once a month in the hotel. Only the room I had now was smaller that usual.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We set a note for the further regarding the room type. We hope to welcome you back to our hotel very soon! Sincerely, Max Lavori Room Division Manager Novotel Basel City

AccorHotels certified review
Marek Business - 02/02/2018
« Great hotel within the walking distance to Basel train station »

I stayed at this hotel for the third time. As usual, everything was perfect. The breakfast was tasty, room cosy, well equipped. The hotel staff was very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Lavori Room Division Manager Novotel Basel City

AccorHotels certified review
Anonymous Business - 01/02/2018

The hotel staff were friendly and the room was comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. T., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Lavori Room Division Manager Novotel Basel City

AccorHotels certified review
Anonymous Business - 28/01/2018

Not good - don’t understand why I was assigned to the disabled room (room 109).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Max Lavori Room Division Manager Novotel Basel City

AccorHotels certified review
Anonymous Business - 28/01/2018
« Fully met my expectations, very satisfied. »

Very enjoyable. The staff is friendly, room is clean, fitness center is sufficient, breakfast buffet is very good, location near Peter Merian tram stop is very useful and location near business office is very convenient.

AccorHotels certified review
S G. Business - 26/01/2018
« Me G. »

Room ok. Never enough staff at desk if you call them. The room service menu keeps the same main course special for a week- not good if you have a business traveller . Very little to chose from if you don’t select that. The iron did not have long enough prongs to work in the socket. This was also the problem for my colleague . Very few english channels on tv. Breakfast buffet but this is the second time I have visited the hotel and the hot food was cold.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. G., Thank you for taking the time to tell us about your experience at the Novotel Basel City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Lavori Room Division Manager Novotel Basel City

AccorHotels certified review
Anonymous Business - 24/01/2018
« Clean hotel and friendly staff »

I had good experiences during each of my three visits to this hotel. The staff were friendly and attentive, the rates were also ok. The TV control didn't work during each of my visits; once I had it fixed, twice I could be bothered to ring for help. Hotel in a good location, easy walking distance to the SBB

AccorHotels certified review
C Families - 23/01/2018

Seamless checkin, clean comfortable room, friendly staff!!

AccorHotels certified review
Anonymous Business - 21/01/2018
« Positive surprise! »

One of the most welcome I have ever stayed in. Staff very kind, as a gold member upgrade was done automatically, which is unfortunately not always the case with some accor hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Lavori Room Division Manager Novotel Basel City

AccorHotels certified review
Anonymous Business - 16/01/2018
« Hotel is nice, just hot at night »

Hotel is nice but breakfast is far too expensive when you consider the room price. Also the room does not allow the temperature to be reduced enough. So I was very hot all night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Max Lavori Room Division Manager Novotel Basel City

AccorHotels certified review
Dražen Families - 08/01/2018
« Excellent hotel near the city center »

The family room had more then plenty of space to fit 4 people. The bathroom was nice and big. Kids especially like the rich buffet breakfast options. Excellent stay for families!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. BUDIMIR, We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Lavori Room Division Manager Novotel Basel City

AccorHotels certified review
Nick Business - 07/01/2018
« Good Business Stay »

I chose this hotel initially because it is walking distance from our office, but conveniently it is also a very nice hotel. The room was very clean and I made frequent use of the fitness room. Staff was very friendly and the breakfast buffet was very good. I had dinner at the restaurant one night, but I was not impressed by the small portions.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Buchanan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Max Lavori Room Division Manager Novotel Basel City

AccorHotels certified review
Oriol Families - 07/01/2018
« nice location, attention and facilities »

Nice hotel, nice executive room and complete breakfast buffet. The attention of the desk personal was very professional. The only disagreement was the excessive price of the dinner, 9€ for a bottle of water in the Alps country was excessive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. BELLOT, We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Lavori Room Division Manager Novotel Basel City

AccorHotels certified review
Ivan G. Families - 02/01/2018
« Good service - very small room »

Great service and staff! The only issue was the small size of the room which was basically nothing but 2 double beds with no place between them - the oposite of the spacious rooms for families described on the website.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. g., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Lavori Room Division Manager Novotel Basel City

AccorHotels certified review
Phil A. Couples - 31/12/2017
« Pleasant stay and well looked after by staff. »

We were made feel very welcome by staff and the hotel is in a great location near the train station as well as near a tram stop. The inclusion of free commuter transport for the duration of the stay was a real benefit and I wish other hotels and cities would adopt this where possible. We were running late for breakfast but Stillwell looked after by staff.

AccorHotels certified review
Nader Business - 28/12/2017
« Hotel don't have neither smoking room nor a closed smoking lounge. Hotel guest should stay outside the hotel in a very cold weather to smoke. »

In spite of the fact that the hotel is very clean, staff are very helpful and its location was very close to office, having no closed place for smoking was very inconvenient. Hotel don't have neither smoking room nor a closed smoking lounge. Hotel guest should stay outside the hotel in a very cold weather to smoke. from the other hand, many hotels in Basel are respecting their guest and offering a smoking room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nader Thank you very much for your review about your stay. We are very happy about your comments regarding our staff. Regarding the non smoking issue, AccorHotels Switzerland promises to his guest an 100% non smoking hospitality. We hope that this matter will not keep you away from our hotel because if the weather is better you may enjoy smoking outside. We wish you a happy new year! Sincerely, Max Lavori Room Division Manager Novotel Basel City

TripAdvisor review
Family - 27/12/2017
« Awesome »

The hotel was very modern and clean. Everything was well kept and great location. Just across the street is the Tram and less than 10 minute walk to main Tram Station. We were fortunate enough to get an upgraded room, with two kids, 14/12 and two small dogs, we had plenty of room. Everything in the room was outstanding. The breakfast was awesome, catering to British, Americans, and Europeans. The price was just right, considering this is Switzerland, where you expect to pay a lot more.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 174yuh Thanks you very much for your great review. We are very happy you could enjoy your stay in Basel. We hope to have you back soon. Kind regards from Basel Your Novotel Basel City Team

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