Hotel - Novotel Basel City
Novotel Hotel Novotel Hotel

Novotel Basel City Hotel

4.0/5 452 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 136.00 CHF Non member rate
From 122.40 CHF Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Gift shop/newspaper shop

Leisure and activities

  • Fitness centre
  • Boat excursions  (Nearby)
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 145 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Printer
    • Computer
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 2,400 reviews

Our guest reviews for Novotel Basel City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 452 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Noel B. Families - 11/11/2018 AccorHotels certified review
« Generally ok but not as good as last stay »

Children were disappointed there were no ballon gifts when we arrived (like lat time) and the electronics game had been removed. On the Friday evening, the service at the bar area was very slow and my wife got served a cup of tea not very warm. Room was good size, breakfast options excellent. Just not as good as last visit in July.

Anonymous Families - 05/11/2018 AccorHotels certified review
« Very nice stay (as always) in a family friendly hotel which is also environment friendly »

Easy access, nice welcome. Very good idea to offer free tickets for public transportation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you for your kind review of our hotel! We are glad that you enjoyed your stay and although that the restaurant had received less points. We hope to welcome you again very soon and to convince you more according to you restaurant experience. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Jeff Business - 02/11/2018 AccorHotels certified review
« Nice and clean hotel »

Room was nice and breakfast was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for the positive review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Michael V. Families - 02/11/2018 AccorHotels certified review
« Exceptional »

We had a lovely stay in Basel with exceptional weather. Which helped with the great experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and regret that you were not very pleased with you WI-FI connection. We hope to welcome you again very soon. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Vv Families - 27/10/2018 AccorHotels certified review
« great as usual »

great as usual

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Suzanna B. Families - 27/10/2018 AccorHotels certified review
« Good accommodation in central location with a great choice for breakfast »

Enjoyable. Good accommodation in central location and nice modern decor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Maybud Business - 26/10/2018 AccorHotels certified review
« Excellent business hotel »

Central location and excellent business standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Anonymous Business - 26/10/2018 AccorHotels certified review

I was really happy to see that I had a room of where I could open the window like I asked during my reservation. This was not always the case in the past although I have this request as standard text in my reservation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Roeland, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and especially that your received the right room according to your preferences. It shows us that we were able to improve our service and hospitality skills. We wish you a nice and relaxing weekend and looking forward to welcome you soon. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Paolo C. Business - 22/10/2018 AccorHotels certified review
« Excellent customer service »

I often go to Basel for business trips and typically stay for a full week. This time my PA forgot to book an extra night and Novotel staff was prompt and polite to accommodate my request

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Aliasgar E. Couples - 20/10/2018 AccorHotels certified review
« Upgraded - Best Service till date »

Friendly staff and positive atmosphere made our experience really worth it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Stoian O. Couples - 17/10/2018 AccorHotels certified review
« it felt like a 3 start hotel »

room was small for a executive room, no special perks , breakfast was very poor , dinner as well , i could not open any windows in the room. i really felt back in the days staying at a 3 start hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Stoian, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Business P. Business - 17/10/2018 AccorHotels certified review
« all was OK »

fast check in, friendly service, food (burger) was average - served luke warm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wybrow, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Yogesh S. Couples - 17/10/2018 AccorHotels certified review
« mr »

stay was reasonably ok. tea selection in room should include 'english breakfast tea'. i must say your scrambled eggs at the breakfast time was one of the best i have had in the hotels i have stayed in: including 4 & 5 star properties.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. s., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Couples - 16/10/2018 TripAdvisor review
« Wonderful stay! »

What a pleasant stay we had at this hotel. Friendly and very professional check-in, the room clean and nice, all staff members at this hotel worked together as a team, and a happy one at that. We highly recommend the Novotel Basel City.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gerard, We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Lavori Rooms Division Manager Novotel Basel City

Fk Families - 15/10/2018 AccorHotels certified review
« Comfertable & Family Friendly Hotel »

The Hotel was modern, convenient and family friendly. The breakfast was really good but would be much better if some items could be provided hot such as scrambled eggs etc.

Our hotel has responded to the review
Our hotel has responded to the review

Lieber Herr K., Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Max Lavori Room Division Manager Novotel Basel City

Anonymous Business - 15/10/2018 AccorHotels certified review
« Great Breakfast »

Good, all was as expected

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Z., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Max Lavori Room Division Manager Novotel Basel City

Bharat Families - 15/10/2018 AccorHotels certified review
« Good and convenient »

Rooms clean and sufficiently large for a family of 4. Reception staff could have been more friendly and show more patience with guest inquires ( they were although helpful). Need to make it more family friendly at least the rooms that are offered as such, eg baby cot with real mattress, some small stepping stool for kids to reach washbasin, etc. ( I. Know it's a business hotel, but still)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Max Lavori Room Division Manager Novotel Basel City

Stephen S. Business - 12/10/2018 AccorHotels certified review
« Very pleasant hotel »

Comfortable bed, clean modern room, good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Max Lavori Room Division Manager Novotel Basel City

Wojciech Business - 08/10/2018 AccorHotels certified review
« Excellence »

I stayed for 3 nights and I did not see the time pass. The Hotel was perfect, not far from the train station. The breakfast is excellent. Staff always there to help and answer questions in several languages.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Max Lavori Room Division Manager Novotel Basel City

Peter Couples - 03/10/2018 AccorHotels certified review
« very nice hotel with good facilities and helpful staff »

good hotel friendly staff and short walk to main tram station

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Lavori Room Division Manager Novotel Basel City

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 136.00 CHF Non member rate
From 122.40 CHF Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates