Hotel - Novotel Basel City
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Novotel Hotel

Novotel Basel City Hotel

Grosspeterstrasse 12 
4052  BASEL
SWITZERLAND

314 reviews
TripAdvisor Rating Based on 314 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pet allowed
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pet allowed
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Gift shop/newspaper shop

Leisure and activities

  • Fitness centre
  • Boat excursions  (Nearby)
  • Jogging track  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 145 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Printer
    • Computer
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,443 reviews

Our guest reviews for Novotel Basel City

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 314 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
K S. Families - 10/08/2017
« Mrs »

Very clean and child friendly, fast check-in and check out, very kind and friendly staff. I'm very pleased with my stay at the hotel.

AccorHotels certified review
Niaz Families - 08/08/2017
« Very nice hotel with helpful and friendly staff. Room service was excellent. »

The toilet door should have some locking mechanism.

AccorHotels certified review
B. G. Families - 08/08/2017
« Pleasant »

Overall very good, excellent breakfast, friendly staff and good service. Except for one detail: having a toilet in the same room as the bathing facilities, without a door in between, is okay when you're the only occupant of the room. As a family of four it was rather annoying... Extra: the double bed for the children was too small and too rickety, we had far better experiences in other Novotel - hotels..

AccorHotels certified review
Fieni S. Families - 05/08/2017
« Not that top »

Noisy place, not gentle reception employees. Not Happy at all

AccorHotels certified review
D Families - 04/08/2017
« nice »

Good breakfast. Reception ok. Would eccpected them to be more cooperative and helpful. Parking is hard to find and very expensive.

AccorHotels certified review
Priscila Business - 04/08/2017
« Good Hotel »

I stayed for 10 days at Novotel and I liked the place where it is located (close to the train station) and also the breakfast. As I stayed for this period, I did not like the Menu offers. The food is pre-prepared and they can not even do an omelet or a simple salad (just be more flexible). Also I understand that the people from the front desk should be better prepared to inform you about where we can rent a bike for example.The answer they gave me was that it is not usual renting bike in Basel (?), that I must go to the train station to get the information.

AccorHotels certified review
Anonymous Couples - 03/08/2017

With welcoming friendly, helpful staff: comfortable room: and a central location, this made our overnight stay seem a longer break.

AccorHotels certified review
Anonymous Families - 02/08/2017
« Excellent overnight stay »

Only stayed for one night, at start of holiday, expecting a quick drink, then sleep, and on with our trip. However, staff were fantastic on arrival, and on recommendation ended up going into town for a great night out, with our five year old daughter. Hotel was so conveniently placed, and the staff gave us a travel pass, and a highlighted map, making for a really easy time. The hotel itself was lovely, and our executive room was spacious, comfortable and quiet, and with a fantastic breakfast. Only recommendation would be more detailed directions to the onsite parking, as we struggled to find it, and when we did were on the wrong side of the road, so kept looping round and missing it! Minor issue though, as had a great stay, and every member of staff was pleasant, helpful, and eager to please. Would go back in an instant.

AccorHotels certified review
Johan Families - 01/08/2017
« Apparently unclean bed linen »

Unfortunately some of our familiy members got "bed bugs" bites. It was positively not from before the stay or after. This is still annoying and keeps itching on the kids. The hotel itself was nice and a nice layout. The reception was welcoming.

AccorHotels certified review
Giardino M. Families - 31/07/2017
« Disappointed  »

This had been my second time in your hotel. I came again because the first time had been very impressed and satisfied. We had a nice spacious family room and attention were given to our boys with small welcome gift from the hotel. Unfortunately this time I was very disappointed of the hotel. No attention were paid to the kids at check in (my son remembered his last stay and asked if he can have the small animal toy) and the room were smaller as compared to the first time.

AccorHotels certified review
Stephenc Couples - 30/07/2017
« Comfortable, clean, helpful staff, meals a bit expensive »

A little away from the centre but easily reached from airport and then trams into centre with travel card provided by Novotel! Not much restaurant choice close by but tram is regular and quick into centre. Room and twin beds clean and comfortable. Bar and hotel restaurant a bit expensive, but good quality and friendly staff.

AccorHotels certified review
Anonymous Couples - 29/07/2017

Had a great time. Drinks expensive but apparently that happens some places in Basel

AccorHotels certified review
Anonymous Business - 28/07/2017
« Very nice »

Very nice

AccorHotels certified review
Anonymous Business - 27/07/2017
« Staff is super slow, didn't get the receipt emailed like I asked, put my title as mister while I'm clearly female.  »

Staff is super slow, didn't get the receipt emailed like I asked, put my title as mister while I'm clearly female.

AccorHotels certified review
Andy Families - 24/07/2017
« Oke »

Checkin was taking more time due to failure of the firealarm system. But of cause: safety first!

AccorHotels certified review
Massimo Families - 23/07/2017
« Excellent stay, breakfast top »

Very nicely renovated hotel with nice and tasteful furniture .We stayed 1 night after a concert. We enjoyed the excellent mattress and the overall staying, with small details such as the welcome ice tea, the free bottle of water in the room and the free bus tickets. Center is really near nearby, and the distance is not worth to chose another hotel.

AccorHotels certified review
Business T. Business - 20/07/2017
« Business Trip »

Room was nice, but the wifi was awful all week. I was using a premium log in and every 10 minutes the wifi would cut out and I would have to reconnect. Also, there are hardly any room service food selection available with a non meat option. Breakfast was nice though.

AccorHotels certified review
Anonymous Families - 16/07/2017
« Lacking Room Service »

Hello, Our stay at the Hotel was very pleasant, the hotel is beautiful, breakfast is amazing. We were quite disappointed that we arrived a little bit late and when we reached the restaurant at literally 9:58 pm, the staff was not willing to serve us anything to eat! Not even a platter of cheese which we supposed would not pose any problem at all. The only thing which was sold to us was a bottle of wine at 52 Euros!

AccorHotels certified review
Arthur Families - 05/07/2017
« Excellent City Hotel »

An excellent experience from a to z. I spend one night with my family in this hotel in Basel. Due to my Gold status I received an upgrade to an Executive room. Everything in the hotel was tip-top in order: from the service, to the rooms and the breakfast. Must be under great management this hotel, cause all was perfect. This hotel could be an example for other Novotel hotels, especially to those in France.

AccorHotels certified review
Nina Families - 05/07/2017
« Nice hotel near highway and train station »

Very nice hotel with good location. Members of staff were very service-minded. Room was clean and looked quite new. Breakfast was wonderful and looked nice even if many people were ratings at the same time. Only problem was that the wifi-code provided only allowed access for one unit, which was very unpopular with four users. I would definately recommend Novotel in Basel to others.

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