Hotel - Novotel Basel City
Novotel Hotel Novotel Hotel

Novotel Basel City Hotel

4.0/5 472 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Gift shop/newspaper shop

Leisure and activities

  • Fitness centre
  • Boat excursions  (Nearby)
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 145 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Printer
    • Computer
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 2,602 reviews

Our guest reviews for Novotel Basel City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 472 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Angela Business - 14/02/2019 AccorHotels certified review
« Great »

As a frequent visitor my stay was comfortable and perfect location for getting around city. Staff warm and friendly, love the fat free pancakes at breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. D., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Jamstaruk Families - 13/02/2019 AccorHotels certified review
« Perfect hotel in a great city »

Lovely hotel, easy to get to,great transport links

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Benjamin Couples - 12/02/2019 AccorHotels certified review

First night of check in was a bit stress full. By error I forgot to bring one extra employee voucher which I was told, as I had a stressful flight travelling I explained the situation I have never had an issue in any other accor hotel which I have stayed in but it seems the receptionist was not really understanding that my flight was delayed and took me more than 6 hours to be able to travel to the hotel so it made me a bit stressed out to inform my manager on duty back home to sort it out for me straight away. Also the television was not working which we informed the receptionist we was waiting between 20-30 mins to wait for someone which never happened. Eventually it was sorted when we got back. I am very happy that we got the free upgrade though for the stay with the free soft drinks etc in the room, not many vegan options for breakfast apart from fresh and potatoes of course thats understandable as it's different to the uk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Benjamin, Thank you very much for your stay with us and your review. We much appreciate it, that you took the time to tell us about your stay and your experience. We regret that your flight journey was not as pleasant as we wish it for all of our guests. I really hope this had no influence on the rating you gave us for your stay at Novotel Basel City. It is my pleasure to get confirmed from you that you received the free upgrade to an executive room which you had requested prior your arrival twice by email. Referring to your issues with the Television, I just spoke to the responsible receptionist which was on duty during your check-in and been told that she solved the “TV” problem with you together in the room after she explained to you, that she did not come before because of the “Do Not Disturb” sign. I am confused that you are not a aware about this. Further, we would like to thank you (and your colleague in the UK) for forwarding the missing employee voucher immediately. Unfortunately, this was not a decision of the receptionist to require the missing voucher for the second and third night. According to the booking conditions, one voucher is only valid for one night. Nevertheless I am glad the receptionist, has proceed with the check-in immediately. Finally we thank you for your honest feedback regarding the breakfast. As this is the most positively rated service at our property, we are always happy to get new suggestions how to improve this. Please do not hesitate to forward us more constructive feedbacks what we could add in detail for vegetarians. We appreciate that you shared your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. You know as part of the Hotel business that a bad comment (as your 5/10) is and should remain something that we want to transform into 9 or 10/10!  Best regards, Arnaud Tourin. General Manager

Anonymous Business - 11/02/2019 AccorHotels certified review
« The room was cold and the heating did not make it to get it warmer. »

The room was cold and loud, the soap supplies were not replenished each day, one tube was left outside the dispenser which was empty. The couch was dusty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Novotel Basel City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I hope you have mentioned that at the reception in order to refill the soap and to get the room warmer. At least we could provide you an heater to warm up to room. Nevertheless i really regret the bad experience you had with us, during you stay. Please except our apologize. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Anonymous Business - 09/02/2019 AccorHotels certified review
« I enjoyed my stay »

It was a very pleasent stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Z., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Sk Business - 05/02/2019 AccorHotels certified review
« Decent room »

Good service at the reception. However, did not like the fact that I was given a disabled friendly room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SUBIR K., We very much appreciate your notation regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We truly apologize if you have been disappointed by the room allocated. You are right, you have been given a disabled friendly room, as the hotel was fully booked at the period you stayed with us. We hope to welcome you again soon and have the chance to increase your overall satisfaction with another room. Thank you again for sharing your experience. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Ricardo C. Business - 04/02/2019 AccorHotels certified review
« Pleasent Stay »

Hotel located near local transportation. Hotel staff very knowledgeable and professional. Hotel clean and well maintained.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Enrico Z. Families - 03/02/2019 AccorHotels certified review
« Very clean hotel with extremely courteous staff »

Nothing to complain about.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Z., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Anonymous Business - 01/02/2019 AccorHotels certified review
« Good »

This was my 4th stay in Novotel. It is good and clean. It would be good to have more control over the heating. Also, it'd be good if there was an offer of natural (freshly squeezed) fruit juices and also fried eggs. Staff are always helpful and friendly. I enjoy my stays in Novotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. V., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Unfortunately we currently have no technical solution for your mentioned point to control the heating in the winter season. I kindly ask you to contact the reception in your future stays to open the window for example. I am really sorry to have no better solution at the moment. Further, I will discuss your suggestion to offer fresh squeezed fruit drinks. Also here I kindly ask to contact the service staff in order to get a fresh squeezed fruit drink. We have no machine to put on the buffet but we have solutions to prepare it at the back office. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Kiran Business - 01/02/2019 AccorHotels certified review
« The room was clean & comfortable, But it was noisy from the street traffic »

The room was clean & comfortable, But it was noisy from the street traffic

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

B. Business - 31/01/2019 AccorHotels certified review
« Good »

All fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Tim R. Business - 30/01/2019 AccorHotels certified review
« Nice Hotel »

Room was big and well appointed, though there was no kettle only a coffee machine so I couldn't make any tea. Food was good, staff great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the kind review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Anonymous Business - 30/01/2019 AccorHotels certified review

Great, thank you very much

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tina, We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Gary D. Families - 29/01/2019 AccorHotels certified review
« Beautiful room in a well looked after smart hotel »

Despite the hotel being fairly busy the room was peacful and getting in and out was easy. 3 lifts and no congested areas. Breakfast was a full array of options and well stocked on a busy day. Only down side was the room was boiling the first night but had we complained I am sure they would have resolved it quickly by opening the window. LCD glass that switches between opaque and clear was a cool novelty, the kids loved it!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary, We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Pau L. Y. Business - 27/01/2019 AccorHotels certified review

No slippers , no bathrobe, no mineral water with no gas. I come here very often but each time the hotel is always short of natural bottled water.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAULING PAU LING Y., Thank you for taking the time to tell us about your experience at the Novotel Basel City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that our standard room are not equipped with bathrobe and slippers. This are available on request or on our next higher category (executive rooms). I hope you had requested this at the reception in order to bring it up. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

S H. Business - 25/01/2019 AccorHotels certified review

staff are very friendly and hotel room is fine. excellent breakfast and solud wifi, however the street noise is high.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H., Thank you for taking the time to share your feedback. I would like to take this opportunity to ask for the detailed reason, why you gave us only 3 of 10 points for your arrival (check.in). We hope to welcome you back to our hotel very soon! Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Mark Business - 22/01/2019 AccorHotels certified review
« Great »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are happy to welcome you every single time and we are sure, we will welcome you back very soon! Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Nick Business - 21/01/2019 AccorHotels certified review
« Business trip to Basel »

A home from home

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. We every single time happy to welcome you again. Thank you for sharing your experience, and we hope your next visit will be as pleasant as always. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Corlene Business - 20/01/2019 AccorHotels certified review
« Good »

Overall a good experience. Just would recommend placing a fitted sheet on the bed and not just a flat sheet as it does not stay tucked in. Breakfast was good. Staff was very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., Thank you for taking the time to share your fair and constructive feedback. It is nice to read, that you enjoyed your stay. We will share your feedback with our staff. We hope to welcome you back to our hotel very soon! Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Anonymous Business - 16/01/2019 AccorHotels certified review
« Hotel super, burger meat very bad »

Great room, great breakfast. Burger from room service had very bad meat.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for taking the time to share your feedback. We will give the information about the burger patty to our kitchen chef, and he will speak to his team. We are really sorry about that. It is nice to read, that the other things are went well. We hope to welcome you back to our hotel very soon! Kind regards, Billal Al Kahlout Front Office Manager Novotel Basel City

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