Hotel - Novotel Basel City
Novotel Hotel Novotel Hotel

Novotel Basel City Hotel

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4.0/5 389 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 131.00 CHF Non member rate
From 117.90 CHF Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pet allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Gift shop/newspaper shop

Leisure and activities

  • Fitness centre
  • Boat excursions  (Nearby)
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 145 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Printer
    • Computer
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,965 reviews

Our guest reviews for Novotel Basel City

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 389 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
J W. Families - 16/04/2018
« Perfect location. Excellent breakfast. Room was just too hot. »

It was a great place to stay. Parking and location was ideal. The room was really hot. We adjusted the temperature but it did not get much cooler. We felt like we needed to open a window to let some fresh air in.

AccorHotels certified review
Anonymous Business - 12/04/2018
« Staying Basel city hotel »

I had a very nice time at the City Hotel Basel.There was a welcome drink(ice tea) on the warm day, very quiet in the room and the breakfast /dinner were very good, too! There is a super market near to the hotel and you take a tram from the Basel station.

AccorHotels certified review
Ignacio Families - 09/04/2018

Satisfactoria

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Huésped, Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel. Atentamente, Max Lavori Room Division Manager Novotel Basel City

AccorHotels certified review
Nathan Families - 08/04/2018
« Welcoming, clean & pleasant stay »

We were welcomed and booked in efficiently. The rooms were clean & comfortable and the breakfast was well prepared, tasty and plentiful. The only downside was that in the bedroom, there weren’t any tea bags and coffee pods were chargeable at 7chf each from the minibar!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Smith, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Regarding your comment, tea or coffee are always free of charge in all our rooms. Only soft-drinks, beer and the sweets will be charge if you use it. Sincerely, Max Lavori Room Division Manager Novotel Basel City

AccorHotels certified review
Vijitha G. Families - 05/04/2018
« Staff doesn’t keep up their word »

We booked wrong dates for this hotel and we realized after we reached the hotel. Staff promised us to cancel our reservation as long as Expedia agrees. Expedia agreed to give money back but hotel was greedy later and never us our money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. GUTTA, Thank you for taking the time to tell us about your experience at the Novotel Basel City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Lavori Room Division Manager Novotel Basel City

AccorHotels certified review
Geoff B. Business - 03/04/2018
« Wonderful »

The service was excellent. Very nice room and delicious breakfast but most of all the perfect location for Baselworld

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Lavori Room Division Manager Novotel Basel City

TripAdvisor review
Ken K Business - 31/03/2018
« Ideal for Baselworld »

Clean, modern, convenient - what more could you want? Was lucky to find it considering teh dearth of rooms in Basel. Excellent breakfast buffet, location to tram - highly recommended especially if you're a Club Accor member.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ken K, We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Lavori Room Division Manager Novotel Basel City

AccorHotels certified review
Hanmoi K. Business - 27/03/2018
« Fantastic »

See you next year

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. k., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Lavori Room Division Manager Novotel Basel City

AccorHotels certified review
Yazan A. Business - 23/03/2018

I stayed for a very short time and unfortunately the drainage was blocked

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Max Lavori Room Division Manager Novotel Basel City

AccorHotels certified review
Anonymous Business - 22/03/2018
« Standard »

It was good.

AccorHotels certified review
Alain P. Business - 19/03/2018
« Perfect »

The only shadow comment is not having the room ready on arrival after traveling from North America overnight I don' t understand why this extra fee of 40 Euro to have a room. Roche brings enough business. Your employees were very professional, very nice atmosphere and good breakfast. Can you provide me the membership to "Le Club AccorHotel" ? I really did enjoy my stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will send you your LeClub Accorhotels Membership as soon as possible. Regarding the early check in. you will have it know included as soon as you conform the terms and condition for LeClub. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Lavori Room Division Manager Novotel Basel City

AccorHotels certified review
Anonymous Business - 12/03/2018

not good as expected

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Y., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Max Lavori Room Division Manager Novotel Basel City

AccorHotels certified review
Christos C. Business - 10/03/2018
« Excellent atmosphere! »

Modern fassilities, clean & tidy, very comfortable bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Lavori Room Division Manager Novotel Basel City

AccorHotels certified review
Manish G. Business - 09/03/2018
« There was corner cutting in services »

As an Indian staying in your hotel, the menu of breakfast was very boring and unsatisfactory. I was expecting some special dishes for Indian guests, but no one bothered to ask us. There was no iron in room. You should not call it business hotel, because I was unable to iron my shirts while going for meetings. Very disappointing. There was no lock in washroom. This might be the culture for Europe to not have locks in your washrooms/bathrooms. But if you are truly global hotel, you should follow global standards.

Our hotel has responded to the review
Our hotel has responded to the review

Dera Mr. G. Thank you very much for your feedback about your stay. We are very sorry about the inconvenience caused during your stay. Of course you are right with all your points and we will work hard to deliver better service for the near further. Thank you so much to help us to get better for the further! Kind regards and we hope to have you back soon. Max Lavori Room Division Manager Novotel Basel City

AccorHotels certified review
T. Business - 08/03/2018
« Very comfortable and efficient »

A nice hotel with all the facilities I need and a good size, modern room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Lavori Room Division Manager Novotel Basel City

AccorHotels certified review
Anonymous Families - 05/03/2018
« Nice hotel, nice stay »

Staff was very helpful and courteous. Room was above average and well kept. Excellent breakfast. Looking forward to next stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Max Lavori Room Division Manager Novotel Basel City

AccorHotels certified review
Anonymous Couples - 28/02/2018
« comfortable and convenient »

comfortable and convenient. Friendly and helpful staff. Breakfast and parking very (too) expensive.

AccorHotels certified review
K. Business - 25/02/2018
« Excellent place to stay for a business trip »

Nice looking hotel, spacious room, friendly service.

AccorHotels certified review
Paul G. Business - 22/02/2018
« very impressed with my first stay here »

This was my first stay at Novotel Basel City, I was very impressed. Friendly staff, good clean spacious rooms, great buffet breakfast. Good internet connection. Very good transport links, and very good proximity to all amenities in the main line station and into the city.

AccorHotels certified review
Mawi Business - 15/02/2018
« gut »

sehr gutes business hotel

Our hotel has responded to the review
Our hotel has responded to the review

Lieber Herr Wilhelmi, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Max Lavori Room Division Manager Novotel Basel City

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