Hotel - Novotel Basel City
Novotel Hotel Novotel Hotel

Novotel Basel City Hotel

4.0/5 419 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Gift shop/newspaper shop

Leisure and activities

  • Fitness centre
  • Boat excursions  (Nearby)
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 145 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Printer
    • Computer
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.5/5 AccorHotels Rating 2,108 reviews

Our guest reviews for Novotel Basel City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 419 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Friends getaway - 13/07/2018 TripAdvisor review
« Located to Please - Novotel »

What a lovely hotel. The location of Novotel is so close to the heart to getting everywhere. The hotel is along or very near multiple tram routes, and not far from historic areas. The staff was efficient. The room was modern and comfortable and street noise in the room minimal. The bathroom had great style and efficiency with attractive fixtures. Didn’t get to sample the food in the restaurant though I’m sure it was wonderful.

Anandkrishna S. Families - 11/07/2018 AccorHotels certified review
« The team at Novotel Basel City is great. I was overwhelmed with joy with the birthday surprise in the room. »

The team at Novotel Basel City is great. I was overwhelmed with joy with the birthday surprise in the room. The team is extremely friendly and helpful with smile.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Lavori Room Division Manager Novotel Basel City

Jesper H. S. Families - 08/07/2018 AccorHotels certified review
« Nice and large room good breakfast »

In general a very nice stay. We were very satisfied with the executive room and its size and the softdrinks included in the minibar. The breakfast is also very good with a good selection of products. I also appreciate the welcome drink to the whole family. The only thing to mention was the service at the restaurant for dinner. It was rather slow and forgetfull. Our drinks were not provided until very late. The waiter realised and compensated some of the drinks so it was ok, but this could be improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Max Lavori Room Division Manager Novotel Basel City

Asif M. I. Families - 01/07/2018 AccorHotels certified review
« ASIF M. SAIDIA ARABIA »

Overall I would say Excellent in everything

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Lavori Room Division Manager Novotel Basel City

Anonymous Families - 23/06/2018 AccorHotels certified review
« Pleasant stay in a small room »

We were very impressed by your staff and by the breakfast buffet. The room was smaller than expected and the children's play area was not as extensive as implied by the advertising.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. F., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Max Lavori Room Division Manager Novotel Basel City

Dirk F. Solo - 21/06/2018 AccorHotels certified review
« Very good hotel in nice city. »

Excellent room, good working air, good bed, quite, good breakfast, good location near city centre, good public transport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Max Lavori Room Division Manager Novotel Basel City

Family - 20/06/2018 TripAdvisor review
« Family stay at the Novotel during ArtBasel »

We have stayed with our 2 children at the Novotel for 1 night. We have been very well welcomed by the friendly staff at the reception. Our 2 boys have received a gift which made them feel very special and welcomed. Our executive room was setup with a cot, and a bed for the children as well as a queen size bed for us. The staff at the restaurant was very nice and we enjoyed a family dinner there. We have received a free public transport card valid for 2 days which allowed us to wander around Basel whitout the stress of having to drive our car. It was few stops away from the city center and the Art Basel fair. The hotel parking was wide enough and fairly priced (CHF 26 for the stay). We really enjoyed our stay and will definitely come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear mirkog895, We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Lavori Room Division Manager Novotel Basel City

Anonymous Business - 18/06/2018 AccorHotels certified review
« hotel needs improvment »

pretty terrible. The hotel location is misrepresented; the hotel is actually in the middle of nowhere. The staff is unhelpful. Everything is done in a way designed to cut corners. We received two half rolls of toilet paper to start and had to ask for more once we ran out; we received one tiny soap, which was never replenished. The bath towels are so small that they look like hand towels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Max Lavori Room Division Manager Novotel Basel City

Sf… Couples - 17/06/2018 AccorHotels certified review
« Surprising good location for the BASEL Art Fair - great place to stay »

Terrific, initially I was put off my the location and when we arrived in the taxi from the airport I really wanted to find more pleasant location but it was the Art Fair week so everything was booked up and we had to stay. So glad we did, we had a brilliant stay -room very comfortable,all the staff were great, especially the very efficient and professional tall guy on the front desk. Restaurant staff in the evening were lovely and made us feel like we were coming home. Everyone was pleasant and helpful.

Anonymous Solo - 13/06/2018 AccorHotels certified review
« only stayed one night, was good but the gym is weird »

Hotel was good - staff were friendly and the room was nice. Wish that there wasn't so much plastic (toiletries, water bottles everywhere, etc). Strange the gym doesn't have weights (not the machines) or mats

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Max Lavori Room Division Manager Novotel Basel City

Chris Business - 07/06/2018 AccorHotels certified review
« Short business trip »

Very clean, modern hotel with good breakfast. Difficulty in getting an iron and ironing board as the hotel do not have enough to go around.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Max Lavori Room Division Manager Novotel Basel City

Michael R. Business - 06/06/2018 AccorHotels certified review
« in general ok. Room service meals could be in a wider range. Fitness could be improved. »

in general ok. Room service meals could be in a wider range. Fitness could be improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rudolfh, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Max Lavori Room Division Manager Novotel Basel City

Tommy Business - 25/05/2018 AccorHotels certified review
« Great »

Nice location, good quality. Unfortunately - expensive garage.

M. C. Families - 24/05/2018 AccorHotels certified review
« Good service on site but disappointed by the room (marketing) »

- The hotel was very busy this weekend with a lot of people at reception and at breakfast, however the staff was always friendly and helpful. - We booked the room on accorhotels.com (executive room with more space for family stay: 2 adults + 2 children) based on the pictures shown on the website which DID NOT correspond to the actual room so we were very disappointed. The website is showing a room with extra space and we merely got a room (room 340) corresponding to the pictures shown for a standard family room with the executive package: free coffee/soft drinks/bathrobes, not worth the price premium for us. - As Accorclub member (current status is silver) I usually receive a free welcome drink for F&B outlets, it was not the case at Novotel Basel so this was disappointing as well note: Since we were on a family leisure weekend and the reception was very busy we did not take the time to give this feedback on site.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Novotel Basel City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regarding your room 340, it has almost the double size as an standard size room and offers a shower as well as an bathtub. The room you may see on our web page is the smaller executive room and we always tire to give the best sized room to our LeClub members. We are very sorry for the point we haven't invited you and your familie for free drink. I would be very happy to assist you for your next stay in Basel and have an special offer available just to proof that we are better then your last experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Lavori Room Division Manager Novotel Basel City

Rob Business - 24/05/2018 AccorHotels certified review
« Very comfortable with helpful staff »

As always the service was attentive and friendly. The Novotel Basel team are very reliable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Max Lavori Room Division Manager Novotel Basel City

Couples - 22/05/2018 TripAdvisor review
« Very good »

Executive rooms very nice, large and beautifull bathroom. Free parking. Excellent breakfast. Poor choice of dishes for dinner and most too expensive and portions very small. Reception very helpful and competent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear cbonebakker, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Max Lavori Room Division Manager Novotel Basel City

Anonymous Couples - 20/05/2018 AccorHotels certified review
« Very satisfied »

All fine, but the little glass container with very little meat and mash for Chf 20,00 is by far too expensive. Choice menu too limited.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Max Lavori Room Division Manager Novotel Basel City

Rcsleong Families - 20/05/2018 AccorHotels certified review
« Pleasant Stay in a modern designed Novotel. »

We stayed 2 nights in a twin room in May. Check-in and check-out were quick as we done it on-line. Our room was ready for us when we arrived about noon. The reception staff was polite and helpful. The room was adequate in size with 2 single beds side by side. The window overlooked the hotel garden and restaurant / breakfast room. The room and the bathroom were very clean. There was no bath but we liked the powered shower which was very good. In the room there was a big flat screen tv though we didn’t manage to find any English channels. There was tea and coffee making facility and a small fridge stocked with bottle water , soft drinks and beers and snacks. The bottle water were free and replenished daily. There was also a small safe which was probably big enough for a 13inch laptop and other items. We slept very well as the room was quiet and air-conditioned and the memory foam beds were comfortable. The breakfast were good with the usual 4**** selections of juices, tea and coffee, cereals, fruits salad, yogurts, cheeses and cold meats , hot breakfast with scramble eggs, bacon and sausages etc. but there was only 1 choice of milk for cereals. There was also a pancake machine which was popular with the children. We didn’t use the restaurant but the set meals for residents seemed very good value compared to what we paid for dinner outside. Again, the staff at the breakfast room were polite and efficient - used cups and plates were cleared away quickly. The hotel is not quite central but the main line SBB train station is only about 10 to 15 minutes walk away. There are 3 tram/ bus stops ( Peter-Merian, Grosspeterstrasse and Munchensteinstrasse ) near by so using trams and busses for transport was very convenient. With the free Basel cards provided by the hotel , all public transports ( busses and trams ( including the no. 50 airport bus travelling between the airport and the SBB train station ) ) were free . The Basel card also offers 50% discount on museum entrance fee in Basel including the Vitra Campus over the border in Germany !. We enjoyed our stay and would stay here again when we visit Basel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L. Ching, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Max Lavori Room Division Manager Novotel Basel City

Balázs Business - 20/05/2018 AccorHotels certified review
« 5 days business trip, even better than expected! »

Location, building, lobby, room, breakfast, bar were all excellent. Bathroom shading wall is awesome amazing, out of space technology!! YOU bought me

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Lavori Room Division Manager Novotel Basel City

Louise R. Families - 19/05/2018 AccorHotels certified review

Very good and nice hotel! For our family it was very friendly.

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