Mercure Wolverhampton Goldthorn Hotel 3 stars

TripAdvisor rating 3.5/5 1,011 reviews
Mercure Wolverhampton Goldthorn Hotel
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Hotel extras

  • 6 dedicated meeting rooms accommodating up to 100 guests

  • Fully-licensed wedding venue and reception

  • Advantage 3

  • Goldthorn Restaurant offers a choice of regional dishes

  • Central location, with plenty of nearby transport links and close to motorway

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Wolverhampton Goldthorn Hotel

126 Penn Road
West Midlands
WV3 0ER
wolverhampton
united kingdom

Tel: +441902429216

Fax: (+44)1902715754

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BIRMINGHAM INTL At 43.29km / 26.9 miles

  • By train

    WOLVERHAMPTON At 3.38km / 2.1 miles

GPS :52.574397, -2.137378

Our accommodations

All rooms offer En-suite bath and shower, Flatscreen TV with Freeview Channels, Hairdryer, Trouser press, Complimentary tea and coffee making facilities and free WiFi.

Standard Double Room with One Double Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Standard Twin Room with Two Single Beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Standard Single Room with One Single Bed

  • Max. number of persons: 1
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Double Room with One Double Bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Privilege Room with One Double Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Our restaurants and bars

GOLDTHORN RESTAURANT

Type of cuisine: Regional

Photo non contractuelle / Strictly non binding

Served each evening with bookings taken for lunches and afternoon tea throughout the year.

Dinner

18:00 - 09:30

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  • Sun

CAPTAINS BAR

Photo non contractuelle / Strictly non binding

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
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  • Sun

GOLDTHORN BAR

Photo non contractuelle / Strictly non binding

Serving a range of Hot and Cold Beverages and Snacks throughout the day and a varied selection of Hot Meals from 6 to 9.30PM each night.

Midday

  • Mon
  • Tue
  • Wed
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Evening

  • Mon
  • Tue
  • Wed
  • Thurs
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Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 95

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Mercure Wolverhampton Goldthorn Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.6/5

1,082 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,011 reviews

Dreadful hotel. Do not stay here.

Customer review rating 3.6/5

Ms R. Business - 05/11/2019 Confirmed reviews AccorHotels

The hotel does not give out keys to guests, instead saying the "machine is broken". I was there for 2 weeks and apparently it had already been broken for 2 weeks before that. Asking staff to let me in my room twice a day was tedious, especially when I then had to wait for someone to come and do it and make small talk about the fact the machine was broken. How does a hotel expect to operate without a key cutting machine long term? Unacceptable. The breakfast was OK but different procedure for ordering depending on who was serving you. If the hotel was busy the kitchen couldn't cope. One day the chef didn't turn up so the only option was cereal. Smoked salmon was always "waiting on a delivery" - clearly too expensive to order so the hotel just doesn't supply it - remove it from the breakfast menu or supply what you offer. The room was OK but needs a deep clean. I was disturbed on several occasions because the walls are so thin - I should not hear the guest next door using the toilet or brushing their teeth. Why did I get a brand new soap every day? Such a waste. One night I was woken up at 3am by water gushing through the ceiling into the bathroom. Reception told me to let the water run and they would move me in the morning - by which time the leak had stopped. No one followed up on this, I can only assume the night staff did nothing about it. The hotel lounge/bar has been refurbished to look new but unfortunately this is not reflected in the bedrooms. I tried to use the pool and spa as advertised on the website, but was told it had been decommissioned in January this year - update the website! I was made to pay upfront for my booking for 2 weeks so unfortunately I was unable to leave and stay elsewhere.

Dear RYAB Q., Thank you for taking the time to tell us about your experience at the Mercure Wolverhampton Goldthorn Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am also sorry none of your complaints came to me via reception or breakfast staff. This is the first time I have heard we didn't serve salmon, as I can assure you it is ordered as I see it weekly on our invoices. I will investigate this further. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sara Foster Operations Manager
Customer review rating 3.6/5

Anonymous Families - 05/11/2019 Confirmed reviews AccorHotels

The key card system was broken, so we had to wait to be let into our room. Thankfully we weren’t intending to leave the room again for the evening. The room was boiling. After 3 hours of having the window open and turning off the radiator it was about bearable! The phone in our room was broken. Minor inconvenience. The staff were friendly and helpful despite all these problems they were dealing with.

Dear Rebecca, Thank you for taking the time to tell us about your experience at the Mercure Wolverhampton Goldthorn Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are getting the card machine back tomorrow :) Thank you for being so patient throughout this time, its much appreciated. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sara Foster Operations manager

Nice warm room.good food.

Customer review rating 3.6/5

M.g. Solo - 04/11/2019 Confirmed reviews AccorHotels

Pleasant staff. Warm room and decent food at reasonable prices.

Dear MICHAEL G., We very much appreciate your comments regarding your stay at the Mercure Wolverhampton Goldthorn Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sara Foster Operations Manager

The WORST hotel experience in the WORLD

Customer review rating 3.6/5

James Q. Business - 02/11/2019 Confirmed reviews AccorHotels

It was vile- broken, filthy, unhygienic. I have tried to complain to head office but they are avoiding me

Nice reception. The rest of the hotel is old, dirty & tired.

Customer review rating 3.6/5

J T. Business - 02/11/2019 Confirmed reviews AccorHotels

There was clearly mould in the room which had been wallpapered over. There were no individual room keys. I had to be let in and out by a member of staff. The room smelled and was very old and tired looking.

Disappointing

Customer review rating 3.6/5

Mrs. T. Couples - 28/10/2019 Confirmed reviews AccorHotels

Firstly the room allocated was not cleaned which could have been a genuine mistake but it meant we had to climb more stairs to another room. The room was fine but not very clean. The bedside tables were dusty and the bathroom floor was greasy. The bathroom mirror was not clean. The toilet had a cracked bowl which looked like someone had left a big black hair in it. There was no key available for our door as the key machine was not working so we felt trapped in our room or obliged to find a member of staff to escort us to our room. The breakfast was okay but the fried eggs did not arrive to after I had taken the scrambled egg as there was no other choice. Also the cinnamon cakes arrived later when I had already eaten toast. There was no peppermint tea or Redbush tea available. I didn't even ask for decafinated coffee as I expect it would have been instant.

Average

Customer review rating 3.6/5

Neeta S. Couples - 28/10/2019 Confirmed reviews AccorHotels

We have stayed at this hotel over the last 20 years when it was the Goldthorn. The staff as always very helpful and polite. They are a credit to your team. On this occasion when we checked in we were informed there were no room keys. Some kind of fault so it was a inconvenience to have to go to reception or call for someone to come and let us into our room which was in the business centre. However we were given complimentary breakfast as compensation. We were very grateful for that. We stayed on room 93 in the business centre and I have flagged this up before about the bathroom. The shower is terrible. The water trickles and is just not good enough. That room would be 100% if the bathroom was updated especially by installing a new shower. The room itself should have two chairs next to the table as we had to keep picking up the chair by the dressing table! We love this hotel it’s been a huge part of our family’s many celebrations etc. For myself and my husband we stayed here on our wedding night and prior to that we to stay every Sunday. It’s lacks coziness now. Too clinical. I hope my feedback helps to improve things as we enjoy staying in room 93.

Mr

Customer review rating 3.6/5

Na Business - 27/10/2019 Confirmed reviews AccorHotels

Absolutely awful. No lock on doors and no plug meaning you had to stuff tissue in the bathtub to have a bath. Shower was broken. No free breakfast offered absolutely livid

Dear JOHN, Thank you for taking the time to tell us about your experience at the Mercure Wolverhampton Goldthorn Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sara Foster Operations Manager

satisfactory

Customer review rating 3.6/5

Af R. Business - 25/10/2019 Confirmed reviews AccorHotels

Friendly staff, tired decor, and key card system not working! This was irritating , as the staff had to let everyone back into the rooms every time we left the room. ( not fixed for a week or so)

Dear AFP R., Thank you for taking the time to tell us about your experience at the Mercure Wolverhampton Goldthorn Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sara Foster Operations Manager

COULD HAVE BEEN BETTER.

Customer review rating 3.6/5

Fred B. Couples - 22/10/2019 Confirmed reviews AccorHotels

THE KEY CARD SYSTEM BIENG OUT OF ACTION DIDNT HELP MAKE THE STAY WHAT WE USUALLY GET FROM MERCURE. HAVING TO WAITE FOR STAFF TO BECOME AVAILABLE TO ESCORT US TO OUR ROOM WASNT VERY PLEASANT. ALSO AT BREAKFAST ON THE SUNDAY MORNING0-WHEN ITEMS ARE RAN OUT THERE WAS A LONG DELAY TO REPLENISH. A NUMBER OF GUESTS FELT THE SAME.

Hotel needs refurb

TripAdvisor rating 3.5/5

Peter D Solo travel - 22/10/2019 TripAdvisor review

Hotel rather dated and in need of reinvestment. Usually a Mercure Hotel is a reliable brand but not in this case. Room key card system not working at all.Ground floor toilets do not have locks on doors!

Issue with room access cards was a pain

Customer review rating 3.6/5

Anonymous Business - 21/10/2019 Confirmed reviews AccorHotels

Hotel staff cant do enough but they are run off their feet letting people into their rooms caused by a room access card issue. resulted in long waits at the Bar for drinks.

Hotel run down

Customer review rating 3.6/5

Peter D. Solo - 21/10/2019 Confirmed reviews AccorHotels

Room not bad although key card system not working. Used the cubicles in the ground floor gents toilets. NEITHER of them had a working lock on the door!!

Meh

Customer review rating 3.6/5

R Business - 21/10/2019 Confirmed reviews AccorHotels

Arrived to find key system inoperative. Had to be let in to room by overstretched members of staff each time I wanted access. Strange mechanical noises plagued my sleep for the first three nights until I mentioned it to staff. Was overjoyed to be told I would be moved into an executive suite. Was underwhelmed to find that it was not an executive suite, the room had no phone, and it's own set of electrical noises throughout the night. The shower water pressure was low in both rooms, washing was less enjoyable. I did not pass the intense physical course that took me to Wolverhampton. This can in part be blamed on lack of decent sleep.

Unusual experience

Customer review rating 3.6/5

Anonymous Business - 20/10/2019 Confirmed reviews AccorHotels

The lack of a keycard made it difficult. We waited for 20 minutes before staff finally let us into our rooms. The mad waiting continued at the bar. Staff were pleasent in the bar and reception. l

Several problems with the room and the hotel spoiled my stay this time

Customer review rating 3.6/5

Richard H. Families - 20/10/2019 Confirmed reviews AccorHotels

I've stayed in your hotel many times before. I've always found the staff extrememly friendly and helpful and this time was no exception. However, there seem to be more and more niggling problems each time I stay, suggesting to me that standards are going downhill, and that the hotel needs a major renovation.

Disappointing and poor value for money.

Customer review rating 3.6/5

Mr J. Business - 14/10/2019 Confirmed reviews AccorHotels

Charge grossly exceeds the quality of accommodation based on my experience. Staff were fine and efficient but the hotel rooms are in very poor condition. I didn't stay for breakfast as it starts at 7am (late for a large chain) though the receptionist did not delete from by bill despite asking.

Dear Christopher, Thank you for taking the time to tell us about your experience at the Mercure Wolverhampton Goldthorn Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please do email me and I will personally look into your breakfast claim. op… Sincerely, Sara Foster Operations Manager
Customer review rating 3.6/5

Chandu C. Families - 13/10/2019 Confirmed reviews AccorHotels

Room not clean and not expected standards. Room key was not functional. No lift.

Dear CHANDU C., Thank you for taking the time to tell us about your experience at the Mercure Wolverhampton Goldthorn Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sara Foster Operations Manager
Customer review rating 3.6/5

Dr H. O. Couples - 13/10/2019 Confirmed reviews AccorHotels

Very comfortable room, excellent dinner and breakfast and the staff were extremely helpful.

Dear SWSSAIN DR O., We very much appreciate your comments regarding your stay at the Mercure Wolverhampton Goldthorn Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you again soon :) Sincerely, Sara Foster Operations Manager

Dissatisfied and disappointed

Customer review rating 3.6/5

Kerry N. Solo - 08/10/2019 Confirmed reviews AccorHotels

I recently stayed at the Mercure Goldthorn Hotel, Wolverhampton from 24th -26th September (inc). I booked the room over the telephone and was offered a superior suite. I have to say that I was very disappointed with the standard of this room, in no way could/should it be classed as a superior suite. Throughout my stay I was unable to have a shower in the room because the water was constantly cold. I couldn’t have a bath either because the plug would not stay closed in the plug hole. The tap in the hand basin was also broken. The decor of the room was dated and tired and in serious in need of redecoration and a good clean. There were stains on the carpet and what was obviously an iron burn. The tub chair was ripped and the window catches were broken, the windows would not stay open and therefore the ventilation in the room was poor. I last stayed at this hotel 30 years ago when it was one of Wolverhampton’s premiere hotels unfortunately, apart from the reception area, I think very little investment has been made since then and the hotel is now in serious decline.

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