Hotel - Mercure Hatfield Oak Hotel
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Mercure Hotel

Mercure Hatfield Oak Hotel

Roehyde Way  Hertfordshire 
AL10 9AF  HATFIELD
UNITED KINGDOM

657 reviews
TripAdvisor Rating Based on 657 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

All rooms have Flatscreen TV with Freeview Channels - FREE WiFi - Hairdryer - Direct Dial Telephone - Complimentary Tea & Coffee making facilitiesWhy not upgrade to a Junior Suite? You can enjoy all the same facilities as a standard room, plus larger work desk with modem business phone, relaxing lounge area with bed settee and large screen TV

  • 85 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 5 family rooms
  • 5 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Emergency exit map
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Phone with 2 handsets in room
    • Crib on request
    • High speed transmission line
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 878 reviews

Our guest reviews for Mercure Hatfield Oak Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 657 reviews
AccorHotels certified review
S. Business - 16/09/2017
« Beautiful room and helpful staff. »

The Mecure in Hatfield was lovely and quiet and my room was comfortable and well equipped. The only thing I would say is that some confusion was caused during meal times as most of the staff members we interacted with, though very polite and professional, did not seem to understand the English language very well which meant our needs could not be communicated properly.

AccorHotels certified review
E. L. Couples - 14/09/2017
« Quality hotel »

After staying at three hotels this week I can say this hotel was the best . Our room had been recently refurbished and was modern,clean and comfortable. The mattress and pillows were pure quality conducive for a good nights sleep and the breakfast ingredients were quality products . I would definitely recommend this hotel to friends and family.

AccorHotels certified review
J. M. Business - 13/09/2017
« Generally very good with room for improvement »

Slight problem at check in as my stay had been amended to include an extra night via email, but not updated on the booking system. The receptionist quickly amended it on arrival. The room was freshly reburbished, clean and modern. It needed further airing as the smell of paint was still strong each day when I returned to the room. The room needs air conditioning as although the windows open fully, the motorway noise was unbearable. Also, the windows need a limiter to protect it as it swung freely in the wind. Free WiFi in the room was great, as were the USB ports in the sockets. My only real gripe was that the complementary tea and coffee wasn't replenished at all during our 3 day stay. The staff were all professional and pleasant, if not lovely. Breakfast quality was variable. If it was quiet, it wasn't very fresh. On busier mornings it was better as it was replenished out of necessity. Nice quality bacon and sausages. Good amount of choice. Overall very good, just the finer details to improve.

AccorHotels certified review
Malcolm M. Business - 12/09/2017
« Good sleep, good breakfast, disappointing dinner »

I enjoyed the breakfast and I had a good night's sleep. It was good being able to stay in the same hotel that my event was being held in. Unfortunately my dinner experience was not so great - dinner took 3 hours, with long waits between being served. A dinner of one course should not take this long.

AccorHotels certified review
C. Couples - 12/09/2017
« Plesant stay »

Comfortable surroundings and a well fitted out room. Staff very helpful if not at times lacking in experience. The food in the restaurant was good and overall we enjoyed our stay at Hatfield. We stayed on the all inclusive package and perhaps more choice at the bar included in the package could be looked at. The true test is would you stay again? Yes we would.

AccorHotels certified review
Anonymous Business - 11/09/2017
« Good hotel room »

Came to the hotel for a course. Bedroom was excellent, food was disappointing.

AccorHotels certified review
J. Couples - 10/09/2017
« J. »

We had a lovely two night all inclusive break. Bar and restaurant staff were very friendly and helpful as was the Duty Manager over the weekend. Hotel room was lovely and very clean. The only reason I didn't give 10 out of 10 was the receptionist on our arrival on Friday did not explain about restaurant times or tell us where it was or if we had to book a table. (We obviously found the restaurant easily enough). She did not give us any general information or tell us check out times. We found this all out from the brochure in the room but it would have been nice to have been told some basics on arrival Food was of a high standard and the bar area was nice and very clean and tidy We will definitely be back

AccorHotels certified review
M. B. Families - 10/09/2017
« Great weekend, perfect customer service! »

All inclusive weekend, arrived Friday and met Tony, who ensured our party of six had a perfect break. Continued by Gavin? On Saturday, all staff make sure customers expectations are exceeded!

AccorHotels certified review
Baker Families - 10/09/2017
« Baker »

This was our second visit, food and staff 100%. The rooms have been refurbished and were excellent. Staff couldn't do enough for you. Tony, the manager and his deputy, were excellent. Would definitely recommend this hotel , staff and food.

AccorHotels certified review
Sam Couples - 10/09/2017
« Friendly staff. Clean and comfortable room. Good location. »

Everything was good. Nice staff. Nice clean and comfortable room. Great to have a car park on site.

AccorHotels certified review
G. L. Friends - 10/09/2017
« Amazing »

The weekend was fantastic the staff were so friendly and helpful and the food was amazing.

AccorHotels certified review
Mr K. S. Friends - 10/09/2017
« Fantastic staff do credit to this hotel »

Overall a fantastic experience at this hotel exceeded my expectations. The staff here are the real gems of this hotel, with fantastic service and attention to customer needs. Special mention to Tony & Sumi we must say you are of the very best, made the extra effort to make our stay one of the best I have had in a UK hotel. The food was fantastic and presented very well, the choice at breakfast especially for vegetarians was fantastic. The rooms were clean & comfortable with everything you would need was there. The location of hotel was great so close to the Galleria and Stanborough Park/Lakes for some wonderful walks. Also very near St Albans which is a great day out on a Saturday with the markets and the lovely pubs & restaurants that are in this town. Overall I cannot fault this hotel from the staff to the lovely newly refurbished rooms and the lovely food.

AccorHotels certified review
R. E. Families - 10/09/2017
« Almost excellent only »

Only one thing marred our experience and that was a very hard bed. The staff were really professional and friendly, the rooms and hotel were clean and tidy. The food at the wedding reception and buffet afterwards was excellent absolutely no faults found. Just the bed let our stay down but speaking to other friends and wedding guests that stayed ours was the only one that was hard , and we did try them.

AccorHotels certified review
Mrs A. C. Families - 10/09/2017
« A. C. »

Very nice stay but a lot of hassle with the original room of 116 not being ready well not even having the furniture in it!!

AccorHotels certified review
J. Couples - 10/09/2017
« I can not find any faults at your hotel. »

Came to my brother wedding reception room was lovely staff were very polite and helpful and loved the nice big comfortable bed.

AccorHotels certified review
Anonymous Friends - 10/09/2017
« Excellent staff »

Service was great

AccorHotels certified review
J. Families - 10/09/2017
« Welcoming and comfortable »

Experience was good and will be visiting again

AccorHotels certified review
C M. G. Couples - 10/09/2017

Great staff overall a excellent break

AccorHotels certified review
Anonymous Families - 09/09/2017
« Mr »

Was there for my dads wedding . First night was with out one quilt so was a bit cold

AccorHotels certified review
Dave Business - 08/09/2017
« new rooms were much nicer than before »

really good stay, food was good and staff were friendly

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