Hotel - Mercure Hatfield Oak Hotel
Mercure Hotel Mercure Hotel

Mercure Hatfield Oak Hotel

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4.0/5 668 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 11h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Breakfast
  • 100% non-smoking hotel
  • Reception open 24 hours a day

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

All rooms have Flatscreen TV with Freeview Channels - FREE WiFi - Hairdryer - Direct Dial Telephone - Complimentary Tea & Coffee making facilitiesWhy not upgrade to a Junior Suite? You can enjoy all the same facilities as a standard room, plus larger work desk with modem business phone, relaxing lounge area with bed settee and large screen TV

  • 85 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 5 family rooms
  • 5 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Emergency exit map
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Phone with 2 handsets in room
    • Crib on request
    • High speed transmission line
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 1,019 reviews

Our guest reviews for Mercure Hatfield Oak Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 668 reviews
AccorHotels certified review
Jill P. Friends - 15/11/2017
« Very friendly and welcoming »

Everything was perfect from the start to be greeted with a friendly face to the room being clean and comfortable. The food was lovely, hot and fresh. All the staff were very helpful and it was very nice that the manager took the time took the time to welcome our party and throughout our stay he was making sure that we were happy with everything. We would definitely visit the Hatfield Hotel again.

AccorHotels certified review
Freida Friends - 14/11/2017
« Cheap and cheerful »

Hotel helpfully accommodated our request for triple rooms but these were on the first floor and no lift was available so this was a struggle for some of the guests. We visited for a murder mystery night so overall good value for money.

AccorHotels certified review
A. Families - 13/11/2017
« A very memorable occasion - wedding celebration »

This was my son and daughter-in-law's wedding celebration reception. The Staff at Reception [Lisa and Abbey], Bar, Waiting and Management [Tony] made the occasion a very memorable one. They were all extremely polite, attentive and friendly. They were very professional and ensured that the evening ran smoothly. The disco was upbeat and music excellent. The food was superb, plentiful and excellent selection. Many thanks to the Kitchen Team. The bar was of a good choice and the staff ensured speedy service. The bedrooms were spacious, welcoming and very clean. The beds were very comfortable, a great night's sleep. The bedroom house staff were very friendly. The breakfast room was pleasant and light. The food was hot and a good choice of menu was offered. Will definitely be back on a regular basis as family live close to the hotel. Thank you all once again.

AccorHotels certified review
Anonymous Business - 13/11/2017

Great welcome / room ok a bit noisy - food evening could improve

AccorHotels certified review
Lp Business - 13/11/2017
« The hotel is bad but the staff is very nice »

Hi there, The Hotel itself didn't meet my standards. There was no complimentary water on the room and no steam iron / ironing board present. The hotel itself is like a maze, and doesn't feel like the building was meant to be a hotel. The "conference" room was too tiny, and the food served was ok but not great. All in all, I would not choose this hotel again. Kind regards.

AccorHotels certified review
S. E. Couples - 12/11/2017
« Great stay »

Very nice room, pleasant staff and great location for a day trip to London.

AccorHotels certified review
Angie Couples - 12/11/2017
« Excellent stay »

I had to rearrange this break due to a family bereavement the staff was excellent in helping. All the staff were so helpful from reception, restaurant and bar staff. The rooms were very clean and spacious, breakfast was also excellent. I would definatly come again as it's a good base for London.

AccorHotels certified review
A M. Couples - 12/11/2017
« Mr A M. »

Nicely appointed room excellent food and very friendly welcoming staff

AccorHotels certified review
Milly Couples - 12/11/2017
« Super cosy »

The hotel, the room, had a very relaxing and intimate atmosphere. It exceeded my expectations!!!

AccorHotels certified review
Anonymous Families - 12/11/2017
« Weekend away »

We had a lovely 2 night stay. Clean hotel with friendly staff in quiet location. Breakfast was good except lack of croissants. Everything we needed for our stay was provided. Had double and twin rooms - both were spacious, comfortable and clean. Bar was a bit pricey but pleasant environment. Will happily stay again.

AccorHotels certified review
G R. Friends - 10/11/2017
« Murder Mystery Evening at Mercure Oak Hatfield »

Room was standard business type room - very clean, with everything you need - towels, hairdryer, tea and coffee making facilities, toiletries. Beds standard size with good bedlinen. The bar staff took a long time to serve drinks on the evening, and forgot quite a few things. Breakfast was decent standard buffet with cooked breakfast choices. Pastries weren't replenished very quickly. Staff at breakfast seemed to be rushing around a lot, and not being very spatially aware - anyone can bump into people once, but three or four times?! Was enough to be worth commenting on since I felt bustled around rather, as I went to make my breakfast choices. Staff were generally very friendly and polite - but seem to need some 'refinement' training! All in all a good stay but a few negative points stood out.

AccorHotels certified review
Anonymous Couples - 10/11/2017
« Very happy with my stay. »

Staff were friendly and breakfast was good quality.

AccorHotels certified review
Jason S. Couples - 08/11/2017
« Murder, Mystery break with a great nights sleep »

Murder, Mystery break with a great nights sleep. You would have got a 10 if you fulfilled the pre ordered pudding . Some other guests changed their order so I was stuck without the pudding I pre ordered. Maybe you could have a few pudding spare just in case someone changes their mind.

AccorHotels certified review
Tim Business - 08/11/2017
« a hotel to avoid »

dark badly lit car park, hotel smells of paint , bedroom had heating on full when I arrived and had to open the windows and doors to be able to exist in there. Restaurant service was slow. Had to restate my order twenty minutes after giving it and then heard waitress call it out to the kitchen. Chicken Tikka when it arrived was lovely. Had to ask to sign the bill then had to wait ages whilst the till worked and I could do so. Breakfast was ok but I sat down and ate without anyone asking for my room number - I had paid Reception service checking out no customer warmth. I was greeted with " room number? " by the seated receptionist. I know its only a £79 hotel but Premier Inns are much better

AccorHotels certified review
M. P. Business - 08/11/2017
« Rude Manager poor Restaurant Service »

Stay admitting the evening bar and restaurant was chaos, hair in meal then having to argue with the manager to take the meals off the bill terrible attitude

AccorHotels certified review
Rebecca Couples - 07/11/2017
« Comfortable »

The staff were friendly and helpful. The room was lovely, spacious and a comfortable oversized bed! (I didn’t feel like I was sharing a bed with my partner. The reception staff were very friendly and helpful! And willing to have a chat.

AccorHotels certified review
Eve Families - 07/11/2017
« Hotel was lovely and clean, bed nice, staff brilliant. »

The hotel itself was lovely, breakfast was plentiful and hot. Staff were brilliant, only problem was your young bar staff need more training and the main course of the dinner was bland and sauceless. The meal was part of a murder mystery evening so may not have been the hotel's choice, but the main course needs improving. No sauce and the potato rosti was not cooked properly. Had a lovely time though.

AccorHotels certified review
T. Couples - 06/11/2017
« Good stay & good value »

Decent room & comfy beds , breakfast was good value as was the overall stay. Room a little cold at first , decent bathroom too.

AccorHotels certified review
Mrs K. H. Families - 06/11/2017
« Lovely food and very pleasant staff »

We stayed at your hotel for an all inclusive two night break and found your staff to be very pleasant and attentive. There was a good and varied choice for breakfast, a substantial lunch of soup and a sandwich and the evening meal on both nights was delicious. Our compliments to your chef! We could see that you are currently in the process of updating your hotel and although we could smell paint in our very large 'executive room' it didn't spoil our stay.

AccorHotels certified review
J. C. Business - 06/11/2017
« Business overnight stay »

room was great large room with king size bed the breakfast was disappointing went for the self serve cooked breakfast and it wasn't very warm.

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