Hotel - Mercure Hatfield Oak Hotel
Mercure Hotel Mercure Hotel

Mercure Hatfield Oak Hotel

4.0/5 732 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

All rooms have Flatscreen TV with Freeview Channels - FREE WiFi - Hairdryer - Direct Dial Telephone - Complimentary Tea & Coffee making facilitiesWhy not upgrade to a Junior Suite? You can enjoy all the same facilities as a standard room, plus larger work desk with modem business phone, relaxing lounge area with bed settee and large screen TV

  • 85 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 5 family rooms
  • 5 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Emergency exit map
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Phone with 2 handsets in room
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 1,242 reviews

Our guest reviews for Mercure Hatfield Oak Hotel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 732 reviews
R H. Couples - 08/08/2018 AccorHotels certified review
« Mr R H. »

A three night stay: 4-7 August. Not a good introduction; we had to wait twenty minutes at reception, to be checked in, on arrival. No aplogy was forthcoming. Although this was not a good start the staff were generally polite and helpful and our stay was enjoyable. Air conditioning would make the rooms more comfortable. With the temperature in the thirties, the bedrooms were very hot and not comfortable for sleeping.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., Thank you for taking the time to tell us about your experience at the Mercure Hatfield Oak Hotel, we are sorry you experienced a delay on arrival, but of course are pleased to hear the remainder of your stay was good. We appreciate your sharing your experience. Sincerely, Katherine

Anon Business - 07/08/2018 AccorHotels certified review
« Disappointing experience from a usually trusted chain »

The bed was old and sagged when you lay on it. I was eaten by bed bugs. The room was very noisy as it faces the motorway and the sound proofing isn’t very good.

Julie K. Families - 06/08/2018 AccorHotels certified review
« Very clean and comfortable stay »

Lovely room, very good staff and breakfast was good too. Only problem was lack of lift as had an elderly relative with us.

Rafael D. Solo - 02/08/2018 AccorHotels certified review
« Comfortable big room with lot of natural light »

I enjoyed that hotel, as I got big and bright room with lot of natural light.

Stephen H. Business - 29/07/2018 AccorHotels certified review
« Another great stay in Hatfield »

Booking my room, check-in, membership vouchers and a lovely upgraded room. The staff and venue here are superb.

Anonymous Business - 28/07/2018 AccorHotels certified review
« Good reception but no way of cooling bedroom down and noises from A1 all night »

See above

Oli Business - 26/07/2018 AccorHotels certified review
« Reasonable hotel but needs new beds and air con »

Staff were helpful, particularly the manager. Food was reasonable Location not central for Hatfield town center but convenient for my work No air con in hotel, particularly in the rooms Mattresses need replacing as often too soft for me & better selection of pillows needed

Mick Couples - 25/07/2018 AccorHotels certified review
« Spot on »

Hotel very clean beds very comfy staff very helpful all in all a good hotel

Clara Families - 24/07/2018 AccorHotels certified review

Staff friendly good customer service breakfasts was wonderful room clean tidy cleaners friendly helpful

Jane M. Friends - 24/07/2018 AccorHotels certified review
« Service was terrible carnt cope with volume »

First time at this hotel I experienced bad service but gave it another chance with friends who have not been before and it was worse was not happy.

Anonymous Families - 24/07/2018 AccorHotels certified review

Staff friendly - the main problem was lack of aircon which made it very difficult to sleep

Mrs J. M. Friends - 23/07/2018 AccorHotels certified review
« Very nice thank you. »

Very happy with my stay , lovely shower very clean and very comfortable bed what more can I say and reception staff were extremely helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms m., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine

Peter C. Families - 23/07/2018 AccorHotels certified review
« Very enjoyable »

Very friendly staff and an enjoyable stay

Abhishek B. Families - 22/07/2018 AccorHotels certified review
« It was great but room service was slow and we had difficulty charging our cellphones because of the switchboard, in spite of having a universal travel adapter »

It was a really nice experience. An ambient environment was the best to relax with family.

Ashleigh Couples - 22/07/2018 AccorHotels certified review
« Welcoming but hot »

The rooms are not suitable for summer which is acceptable because the UK isn't a typically hot country but made sleeping difficult

Jack P. Business - 21/07/2018 AccorHotels certified review
« OK stay, tired and dated accomodation »

Stayed with the Mecure Oak for 3 nights, arrived late. Reception staff were friendly and helpful enough - the communal areas were modern and food was standard. The rooms were tired and needed a restoration, it served a purpose for a short business stay. Car parking is good & hotel is close to A1.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., Thank you for taking the time to tell us about your experience at the Mercure Hatfield Oak Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katherine

Janeh Solo - 20/07/2018 AccorHotels certified review
« Lovely room, great staff especially recepion »

I loved my Room 304, it makes all the difference to me when staying away with work.

Val Couples - 17/07/2018 AccorHotels certified review
« A very nice hotel »

Room was very comfortable well appointed bathroom with tea and coffee facilities

Anonymous Couples - 17/07/2018 AccorHotels certified review
« Everything went wrong. »

Name on reservation incorrectly interpreted. Room not as described (but put right). Had to stop staff setting up breakfast so we could have dinner at 20.15, queried bill and was told it would be sorted out by reception. Breakfast ghastly, everything had run out and no one was replacing it, or where they were it was very slow. Order for one poached egg was 20 minutes. Check out bill was incorrect. Charge taken from credit card without permission.

Amy Couples - 17/07/2018 AccorHotels certified review
« Miss »

The hotel was dirty, the room didn’t feel secure as the windows didn’t lock when open, the shower was broken, I was charged £3.95 for a revolting latte, breakfast was a joke! The fruit was sloppy and my kippers arrived raw so I had to send them back. That’s dangerous, not just disgusting.

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