Hotel - Mercure Hatfield Oak Hotel
Mercure Hotel Mercure Hotel

Mercure Hatfield Oak Hotel

4.0/5 753 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

All rooms have Flatscreen TV with Freeview Channels - FREE WiFi - Hairdryer - Direct Dial Telephone - Complimentary Tea & Coffee making facilitiesWhy not upgrade to a Junior Suite? You can enjoy all the same facilities as a standard room, plus larger work desk with modem business phone, relaxing lounge area with bed settee and large screen TV

  • 85 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 5 family rooms
  • 5 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Emergency exit map
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Phone with 2 handsets in room
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 1,321 reviews

Our guest reviews for Mercure Hatfield Oak Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 753 reviews
Jo Couples - 08/12/2018 AccorHotels certified review
« Comfortable stay »

Booked a premium king size room which we were given but sadly above the kitchen which had loud extractor fans. I requested a different room and this was arranged for us. The food in the bar was ok nothing special. Only there for one night and I would stay again as the room was very comfortable.

Tim Friends - 03/12/2018 AccorHotels certified review
« Excellent environment for friends to catch up. »

We were able to meet up in the conference room at our leisure, enjoy the afternoon and evening assisted by food and drink from the hotel, then retired to our rooms and met up again at breakfast. Very smooth. We felt looked after without it being oppressive. Thank you.

Mohammad A. Families - 02/12/2018 AccorHotels certified review
« Disappointed »

Rude reception/house keeping staff, poor safety, over used furniture and bad maintaince over all

Not R. Business - 28/11/2018 AccorHotels certified review
« Persistent fire alarm in the middle of the night ... 2 out of 3 stays »

Poor customer service dealing with my query.

Andy C. Couples - 20/11/2018 AccorHotels certified review
« Complimentary stay »

Returned to the Hotel after an unsatisfactory stay. Arrived at the Hotel around 5pm on Friday evening. Check in was very friendly. Room was very nice and spacious. Evening meal was good with friendly servers, spoilt by the fact we were prompted several times to pay for drinks we had with the meal, even though we asked to be added to our room so we could settle up on departure. Breakfast sat was excellent. 2 functions on the saturday evening and we were advised to either eat before 7.15 or after 8.30 so as not to clash with these. Meal once again was good with friendly servers. Not happy with the fact that we had a call in the room later that evening reminding us to pay for our drinks- Felt like criminals. There was only ! dressing gown in the room for 2 people. We had to ask for more coffee for the machine has it was not replenished in the room. The tissue box had not been changed on the dressing table even though it was empty. There were cobwebs on the ceiling to the left of the room. There were also cobwebs on the ceiling in the dining area. Bins were not emptied in either bathroom or bedroom. bed was not made properly as sheets were hanging out of the side. I know these are little things, but its the little things that complement the experience. If were full paying customers we could have been unhappy. Overall we did have a good stay . Your front of house staff and servers are very friendly, even though we were told they had been advised to look after us as it was a complimentary stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C. Thank you for taking the time to tell us about your experience at the Mercure Hatfield Oak Hotel. I am sorry that certain aspects of your stay fell short of expectations, please rest assured that I will be having meetings with the teams to ensure procedures are in place for future guests do not experience the same. I am so glad t to hear that you found the team friendly and the food good. Thank you once again. Sincerely, Katherine

John Couples - 20/11/2018 AccorHotels certified review
« Overall good. Let down by every item on the breakfast buffet being cold. »

Overall good. Let down by every item on the breakfast buffet being cold.

Yb Families - 20/11/2018 AccorHotels certified review
« Short but pleasant stay »

We only stayed one night and didn't eat in the hotel but it was a pleasant enough experience and I'd be happy to stay again and recommend to others. Check in was very efficient and our room, on the ground floor, was easy to find. The room including the bathroom was more spacious than I'd experienced in other similarly priced hotels. Everything was very clean and lights, TV, kettle etc were all present & in full working order which shouldn't be something to remark on but again, is rare in my experience with other hotel chains. Just a few comments... There was a slight draught through the window which didn't appear to close correctly. It appeared secure but there was a small gap. However, the curtains were thick blackout type and we turned up the heating so it wasn't really a problem. The bed was rather soft for my liking but imagine it would suit others just fine so that's down to personal preference. Bathroom towels were rather thin - seemed cheap & out of place with the quality of the rest of the hotel. There was a warning about keeping the bathroom door closed when showering so that the steam wouldn't activate the fire alarm. I did this, but after only about 5 minutes, thankfully when I was just finishing, the alarm certainly did go off! Luckily, turning off the water in the shower also turned off the alarm much to my relief. The alarm was very efficient in getting my teenage daughter out of bed however so could be considered a 'plus' in that respect!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs B., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. We will certainly take your comments on board. Thank you again for sharing your experience. Sincerely, Katherine

Marianne N. Couples - 20/11/2018 AccorHotels certified review
« Comfortable and roomy »

We were surprised that our experience was so positive considering that the cost was minimal so very good value for money. The staff were friendly and helpful, ordering a taxi for us. We would definitely stay here again.

Jim K. Couples - 10/11/2018 AccorHotels certified review
« Adequate if a bit overpriced compared to other UK hotels we have stays in this year. »

We basically choose you as you are 5 mins walk away from our son's house when we visit him. Otherwise, I doubt if I would to be brutally honest. I find your hotel an average lower three star with nil in particular to complain about but nil either to rave about either Both public and bedrooms a reasonable standard. But our main disappointment was breakfast. Service (barring from a slightly older lady last day) was almost non existent. Staff practically ignored you after solely taking room number. Quite few things on the buffet were not really good standard and cool, though not cold. Personally I was also disappointed with the number of obvious business meetings going on in public rooms, particularly twice in the restaurant at breakfast. Only a lady called Donna was a saving grace she was very friendly and helpful. IN conclusion I would say we had nil to really seriously complain but the hotel could have done better and oh so overpriced. .

Anonymous Business - 07/11/2018 AccorHotels certified review
« Great service »

All great service however check out can be quite a slow process

Anonymous Business - 07/11/2018 AccorHotels certified review
« ok »

It's nothing special. Bar food was pretty poor - fishcakes were served with a salad that obviously was rotten but clearly the kitchen staff didn't care. Bar staff were friendly. sheets etc were clean but there were stains on the walls and everywhere looks like it could do with a coat of paint.

Anonymous Friends - 05/11/2018 AccorHotels certified review
« Great value all inclusive deal »

Enjoyable. Comfy bed. Good food.

Lora Families - 05/11/2018 AccorHotels certified review
« Great stay »

Welcoming and friendly staff with comfortable rooms.

P. D. Business - 02/11/2018 AccorHotels certified review
« My stay in Mercure Hatfield Oak hotel »

I stayed 5 days for professional reasons and just enjoyed my stay. The rooms are comfortable and the restaurant is pleasant. The staff is very professional.

Yvonne L. Business - 01/11/2018 AccorHotels certified review
« Mrs »

It was a nice, clean place to stay. I would have stayed the previous night but it was a ridiculous price. The rooms were still available at silly prices that same night, surely if they went down in price the rooms would sell last minute?

Alex M. Couples - 31/10/2018 AccorHotels certified review
« Adequate »

We've stayed with yourselves several times over the past year. We were disappointed to be given a ground floor room which necessitated keeping the curtains closed because there was a staff pathway right outside it.

Couples - 30/10/2018 TripAdvisor review
« Mercure Hatfield Oak Hotel »

Adequate, reasonable three star establishment.We had a room on the ground floor with a staff pathway past the window, which meant we had to keep the curtains closed. Not perfect.Plenty of parking space for the car.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your feedback, we have certainly taken your comments on board

Mrs R. Couples - 29/10/2018 AccorHotels certified review
« Mrs »

Easy check in nice lounge area and clean room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms R., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine

Alistair Couples - 24/10/2018 AccorHotels certified review
« Now i have a bad back »

While the staff were pleasant, the bed was incredibly uncomfortable and now both myself and partner have pain in the small of our back.

Glen Solo - 22/10/2018 AccorHotels certified review
« Good hotel to go to for a break away from home »

GOOD

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