Hotel - Mercure Hatfield Oak Hotel
Mercure Hotel Mercure Hotel

Mercure Hatfield Oak Hotel

4.0/5 745 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

All rooms have Flatscreen TV with Freeview Channels - FREE WiFi - Hairdryer - Direct Dial Telephone - Complimentary Tea & Coffee making facilitiesWhy not upgrade to a Junior Suite? You can enjoy all the same facilities as a standard room, plus larger work desk with modem business phone, relaxing lounge area with bed settee and large screen TV

  • 85 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 5 family rooms
  • 5 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Emergency exit map
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Phone with 2 handsets in room
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 1,284 reviews

Our guest reviews for Mercure Hatfield Oak Hotel

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 745 reviews
R D. Couples - 09/10/2018 AccorHotels certified review
« Decor a little tired, shower pumps a bit noisy. »

Staff extremely friendly and helpful. Room was clean but bathroom could use some updating. Glad I didn't shower after late evening arrival as the shower pump made a fair bit of noise. Bed comfy enough and we both slept well.

Jackie Couples - 25/09/2018 AccorHotels certified review
« Great stay »

Nice stay, liked the extras in the room, good breakfast

Christine O. Families - 23/09/2018 AccorHotels certified review
« Mixed »

Lovely barmaid. Fabulous room. Comfortable bed. Quiet. A double Gordon’s gnt £10 is extortionate- I pay less for double craft gin in central London. Food was mediocre at best

R J. Couples - 23/09/2018 AccorHotels certified review
« Good but chilly »

Check in was quick and the receptionist was helpful. Room 305 was a nice room with a comfortable bed, however it was very cold upstairs we discovered that all of the landing windows were open and so needed to be closed which we did. We went out and upon our return we noticed quite a strong sicky smell in the stairway tonour room, not very pleasant. The following morning we came down for breakfast which overall was very good. We have even to this hotel on previous occasions and will quite happily come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr J. We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. Thank you again for sharing your experience, although we are sorry you encountered an unpleasant odour , and the corridors windows being open on your arrival. We hope to see you again soon, Sincerely, Katherine

Ayush Friends - 20/09/2018 AccorHotels certified review
« Alright »

It was good enough for a one night stay

Dr S. V. Families - 19/09/2018 AccorHotels certified review
« Wonderful courteous staff who are so friendly in nature and make the guests feel as if being in their own home »

Always love staying at Mercure oak Hatfield! Only drawback is absence of lift facilities and carrying heavy luggages to higher floors is extremely difficult and the intercom was not working properly and the problem was never rectified until I left after 3 days stay !

S S. L. Business - 17/09/2018 AccorHotels certified review
« Breakfast buffet missing cheese and cold meats course, served too cold, out of bread, but same price as last year »

nice, but bath and galss door and caulk not properly cleaned. Toilet did not flush well-button hard to push.

Paula Families - 16/09/2018 AccorHotels certified review
« Relaxed atmosphere »

Lovely friendly hotel for a family wedding celebration. Staff were amazingly helpful, room was clean and comfortable apart from the lack of air conditioning, luckily I read the reviews and took a fan with us. Drink prices are on the high side.

Anonymous Couples - 15/09/2018 AccorHotels certified review
« A functional hotel not particularly comfortable »

Staff We're, at best, second rate.

Fernando L. Families - 12/09/2018 AccorHotels certified review
« Nice hotel, poor breakfast »

Nice stay, hotel is confortable, staff is good, hotel is clean enough. The bed was bad....lousy matress...too soft, very very soft, we nearly drowned. Poor breakfast for non british. If you're eating sausages and eggs then its as plenty, but for those who drink coffee with toasts, ham, cheese...not so much. Almost no bread available, no toaster for public use, no ham, cheese in sticks...no chocolate, almost no honey available, no marmelade.

Rich Families - 09/09/2018 AccorHotels certified review
« Noisy room »

Had to ask about check out details etc as info not offered. Room was very noisy, seemed to have no sound proofing. Could hear everything from the corridor. Room ok, but stating to feel a little dated. However breakfast was good, person searving is was extremely friendly and helpful. They also keep a bag which we left behind safe for us. Wasn't asked how room / stay had been at checkout. Also had issue ordering on line, then called but could not pay by AMEX, even though it seemed I could have done online.

Andrew S. Couples - 08/09/2018 AccorHotels certified review
« Stop Over In Hatfield »

Can not fault room, restaurant, standard of food or customer service. This is the standard other franchises in the Accor Mercure group should aspire to achieve

Mandy T. Families - 05/09/2018 AccorHotels certified review
« Adequate »

chef needs to be better organised to be able to provide and keep breakfast foods available to guests at all times. Shame the waiting service has to take the flack!!!

Jenny G. Couples - 04/09/2018 AccorHotels certified review
« very pleased with room and service »

The room was very nice, perfect temperature, great shower and comfortable bed with everything you need

Irene T. Couples - 03/09/2018 AccorHotels certified review
« A very pleasant stay, thank you. »

Excellent all inclusive deal... Would love to repeat either at Hatfield or elsewhere. Food, especially the lamb, was fabulous and so beautifully presented and served. Reception staff were very polite and helpful and check in was good and welcoming. Restaurant staff were also very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms T. We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine

Sarah J. E. Families - 30/08/2018 AccorHotels certified review
« Suited the purpose. »

Reception staff were really nice and friendly as were the bar staff. The room was clean when we arrived. We stayed 2 nights, the housekeeping team didn't replenish the tea/coffee supply or the tissues and toiletries and opened the window. When we returned to the room (which was after midnight)it was so cold as the window had been left open all day. My husband ordered and paid for a pot of tea, asked for skimmed milk, however on checking with the kitchen he was informed there was no skimmed milk he asked to cancel the order and requested a refund but was told he couldn't get his money back. Which I think is wrong.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs E. Thank you for taking the time to tell us about your experience at the Mercure Hatfield Oak Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures with both the housekeeping staff and the food and beverage team to address the problems you encountered and ensure procedures are in place to prevent future occurrences. Once again please accept our sincerest apologies, you certainly should have been refunded on cancelling your order, I am so sorry this not happen. Sincerely, Katherine

Anonymous Families - 29/08/2018 AccorHotels certified review
« Extremely bad service »

Arrived back late from a function and tried to enter through the back door which was understandably locked however after continually ringing the bell and banging the door had to walk all the way round to front of the hotel. The receptionist was sitting approximately ten feet from the back door was playing on a mobile phone. At breakfast in the morning there was a serious shortage of food and drink, even cups ran out. Service was if a serious sub standard, this was the view of everybody in our group

Angela B. Couples - 29/08/2018 AccorHotels certified review
« Ok »

Ok but breakfast was a disaster nothing was kept up together ... Tables weren't laid probably and we had a evening meal and our daughter was eating her main when we all finished ours as waitress got it wrong receptionist on front desk were good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms B., Thank you for taking the time to tell us about your experience at the Mercure Hatfield Oak Hotel. I am sorry that you encountered issues with your breakfast please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katherine

Couples - 28/08/2018 TripAdvisor review
« Really good experience »

Ticked all the right boxes: staff were friendly, willing to help out, and efficient; everything clean; easy parking; better than average breakfast (and at £10 good value). Only minus was the fact that bathroom lighting was automatic on entry so could not be left on all night - and came on when you visted in the night.

Fiona Solo - 25/08/2018 AccorHotels certified review
« Pleasant stay in a comfy room »

Room clean and comfortable, nice large bed. Food in restaurant on the whole good, very disappointing dessert .

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