Hotel - Mercure Hatfield Oak Hotel
Mercure Hotel Mercure Hotel

Mercure Hatfield Oak Hotel

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4.0/5 692 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

All rooms have Flatscreen TV with Freeview Channels - FREE WiFi - Hairdryer - Direct Dial Telephone - Complimentary Tea & Coffee making facilitiesWhy not upgrade to a Junior Suite? You can enjoy all the same facilities as a standard room, plus larger work desk with modem business phone, relaxing lounge area with bed settee and large screen TV

  • 85 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 5 family rooms
  • 5 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Emergency exit map
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Phone with 2 handsets in room
    • Crib on request
    • High speed transmission line
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 1,121 reviews

Our guest reviews for Mercure Hatfield Oak Hotel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 692 reviews
AccorHotels certified review
Sue P. Couples - 12/03/2018
« Not that good »

The room was fine but the restaurant has a lot to be desired, firstly on the evening we arrived there was a murder mystery event so we had to wait for a long time however the staff did seat us a get us drinks etc so wasn't so bad however the next morning we went to breakfast, we were just about to be seated whereupon a man came over and said we had to wait, even though there was empty tables! We waited in the reception area,at a table and waited and waited, other people were going in to the restaurant and getting a table but still we waited eventually he came over and said would we mind having the table in reception made up and we could eat there, we said yes but still we waited and waited some more eventually we went to reception and got a refund for our breakfast and left the hotel to get breakfast else where. The room description also said free soft drinks which turned out to be a bottle of water. I doubt if we will ever go back it's not what you expect from mecure.

AccorHotels certified review
David C. Business - 12/03/2018
« Room adequate, restaurant meeds improvement »

The room was acceptable (though the apparent lack of air condition could create problems of over-heating in the summer). The restaurant was poor. There was a limited selection, and it would have been better to see the bar food menu alongside the restaurant menu to create some additional choice. I ordered the lamb shank ... I recognise that this cannot be cooked 'from scratch' due to time constraints, but it had not been thouroughly heated through, leaving some parts of it 'warm' rather than 'hot'. The prices in the restaurant were not cheap, so this is not really acceptable. The breakfast was acceptable, but not special (e.g. it was hard to find bread, and even when some arrived there was no choice).

AccorHotels certified review
Alistair W. Couples - 12/03/2018

Stay was very good, food very nice, rooms well presented . Staff very helpful

AccorHotels certified review
Wc Business - 10/03/2018
« Pleasant and cosy »

Room was clean and bright with window. Morning breakfast has a good variety of choices.

AccorHotels certified review
Peter S. Families - 10/03/2018
« Lack of care and attention »

Cleanliness, Surfaces had hand prints all over them, one cup in the bedroom had pink gunge in it, the cups at breakfast were dirty. random pieces of furniture thrown in the corner of the lounge room (old chairs and mirrors). Breakfast No cups for tea or coffee although a young lad was standing by the tea/coffee station. No tea. When asked to bring out more tea it was already cold so had to ask for another flask to be brought out. Congealed eggs on the counter. Asked for fresh eggs to be cooked which they did and put them on top of the old eggs. No mushrooms, 1/2 a hash brown, but no one was looking to see if anything needed replenishing they just waited to be asked. There did not seem to be anyone in charge overseeing the staff who were all very young. They need management. Service The person who served the drinks in the bar did not know how to pour a Guinness but did proceed to teach someone else incorrectly. We were asked to pre-order our food for the evening at 3.30pm when we had booked a table for 8pm and half our party were not there yet. I know a lot of this sounds picky, but it was the overall feeling of the place that no one was really in charge driving people on and that no one really cared. Working in the service industry as I do I know how quickly standards can drop if management do not drive people and staff are not motivated and take pride in their work. None of these things were in evidence at the hotel. It felt like they catered for sales reps who had to like it or lump it.

AccorHotels certified review
Welshwoder Business - 09/03/2018
« Exactly what I wanted »

A good location and well maintained hotel. Clean, comfortable and modern with spacious rooms and pleasant decor. Staff are friendly and helpful.

AccorHotels certified review
Emma Couples - 09/03/2018
« Mrs »

Room was ok, dinner was nice but felt the young staff would benefit from some hospitality training to make them aware of guests privacy while eating. Breakfast was quite poor and not replenished when needed. As a married working couple with a family, we often book a night away that's not too far from home. Overall an average stay.

AccorHotels certified review
Anonymous Business - 07/03/2018
« Not Great »

Not a great stay - very loud hotel. Breakfast service was awful

AccorHotels certified review
Danielle J. Couples - 05/03/2018
« Outstanding all inclusive weekend break. »

On arrival we were upgraded to a junior suite, staff were friendly and willing to help with any queries. We were well looked after by Sumi who let us sit in the bar area and eat dinner as the hotel was quite quiet on friday. As we were on the all inclusive break our glasses were never empty and the food we received throughout our stay was outstanding! We both felt well looked after and would recommend the all inclusive break to anyone. A massive thanks again to Sumi and the staff for a wonderful weekend break, we will definitely be returning!

AccorHotels certified review
R B. Friends - 04/03/2018
« Mr »

Very good, staff excellent and friendly.

AccorHotels certified review
Adebisi L. Couples - 03/03/2018
« Fantastic and lovely room »

Courteous and friendly staff. Beautiful and lovely environment

AccorHotels certified review
Anonymous Solo - 03/03/2018
« Great customer service »

Nice breakfast and very comfortable bed

AccorHotels certified review
K. B. Business - 01/03/2018

Fine - clean room - although bathroom floortiles needed grouting and tap on sink was wrong way round as hot was actually cold! Shower was not hot in the Morning.

AccorHotels certified review
Anonymous Business - 27/02/2018
« Ok »

So general feed back would be it’s okay due to proximity of business dealing, I’ve stayed twice and find the bed very uncomfortable, not to mention last stay the loud humming noise every couple coups I think the TVs could do with updating and maybe offer more of a selection or even some films to rent So breakfast was nice couple of time there seamed to be a language barrier until the manager I guess come and sorted the issue

AccorHotels certified review
Jean G. Couples - 27/02/2018
« Good, but not as good as it was »

Room had been refurbished with USB sockets in all standard sockets and it was to a high standard. Trainees at the bar were almost useless and it took ages to get the meal ordered and drinks. One morning breakfast service was very good, the other a little mediocre. Still a good hotel and very good value for money, new staff need more basic training before being the main staff in the bar.

AccorHotels certified review
David R. Families - 26/02/2018
« A comfortable and reasonably priced 4-day stay. »

Reception was quick and competent. Room was comfortable and clean. Breakfast was good but staff were sometimes slow to refill the buffet. On one day the bacon ran out and was not replaced. On an earlier visit the bacon ran out and we were told that stock ahd been exhausted!

AccorHotels certified review
Tony Business - 26/02/2018
« Generaly a pleasent experiance with polite, helpful and efficient staff »

Booking in was quick and very helpful, rooms are an acceptable standard but the shower was more of dribble that was disappointing. Limited draught at the bar Guinness was off when asked for but put back on 30 minutes later. No draught cider could be an option to provide. Good standard breakfast

AccorHotels certified review
Bob T. Couples - 25/02/2018
« Value for money, friendly staff, comfortable and warm »

The stay was very enjoyable from the moment we arrived at the hotel. The staff made us very welcome and the facilities were excellent. Would most definitely book this hotel again in the future.

AccorHotels certified review
Tim D. Business - 23/02/2018
« team meeting »

The room is ok but the shower is poor and the head was so scaled up the water went sideways. The bar staff were very slow and only one seemed to be able to serve. Many drinks appeared to run out and the food order was very slow. I have stayed here many times and slowly it seems to be going down hill.

AccorHotels certified review
Mr D. M. Couples - 21/02/2018
« room for improvement »

Had to change rooms because of faulty wc.Told by staff member this had been an issue for a while. Sunday evening no food until 6pm,ordered a beef sandwich chunky chips and fishcakes,to be told 40mins later no beef. Went for ham and got fries instead of chips. Not impressed with the quality.Ordered newspaper for all 3 days got 1 on 1 day only.On asking at reception I was asked did you order it .not what I wanted to hear.Staff training needs to be improved.Spoilt our birthday gift from the family.

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