Hotel - Mercure Hatfield Oak Hotel
Mercure Hotel Mercure Hotel

Mercure Hatfield Oak Hotel

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4.0/5 703 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

All rooms have Flatscreen TV with Freeview Channels - FREE WiFi - Hairdryer - Direct Dial Telephone - Complimentary Tea & Coffee making facilitiesWhy not upgrade to a Junior Suite? You can enjoy all the same facilities as a standard room, plus larger work desk with modem business phone, relaxing lounge area with bed settee and large screen TV

  • 85 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 5 family rooms
  • 5 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Emergency exit map
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Phone with 2 handsets in room
    • Crib on request
    • High speed transmission line
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 1,171 reviews

Our guest reviews for Mercure Hatfield Oak Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 703 reviews
AccorHotels certified review
Elizabeth A. Friends - 15/05/2018
« Air freshener plug in room 108, smelt more like musty damp smell and was quite overbearing. Room did not smell fresh »

Overall was OK. Food good and close to amenity that we were visiting next day.

AccorHotels certified review
Patricia Couples - 15/05/2018
« Enjoyed our stay, very nice room and friendly service »

Reception staff friendly and helpful. Room clean, fairly spacious, good furnishings. Good location, central for all the places we intended visiting. Had one evening meal at hotel, quite expensive for what we were served, dessert (lemon tart with black currant coulis) very small and not served with cream or sauce of any description just a tiny drizzling of coulis. Dining room staff polite but somewhat condescending, we may be coming up to 70 years old, but don’t like being talked to as if we are geriatrics. We were asked if we would like the bill before we had barely finished our last mouthful, presumably it was felt that at 9.30 it was past our bedtime. Would stay again but not eat in restaurant.

AccorHotels certified review
D.j.m. Friends - 14/05/2018
« I found the room comfortable and well appointed - bathroom had all the bath- requisites and was clean . »

I enjoyed my stay - and the breakfast was more than adequate . I did notice that the previous occupier of the bedroom had evidently laid on the bed with his shoes still on and there was a small stain on the cover , but very small and certainly not worth laundering . The lady at the entry counter was most helpful and offered to carry my suitcase upstairs to my bedroom .

AccorHotels certified review
Anon Business - 11/05/2018
« Good place to stay »

Although the location as far as town is concerned is not terribly convenient - this is obviously an A1/highway motor hotel, the hotel itself was very comfortable. Excellent breakfast - best hash browns. Very good service at Reception

AccorHotels certified review
Adrian R. Business - 11/05/2018
« Basically sound but some details need attending to »

The room was clean, the bed firm and comfortable and dinner was fine. However I would make the following criticisms: 1. Breakfast a little chaotic, items running out and not being replaced, including crockery. Junior staff need some management support and guidance here. 2. No aircon (or even fan) in room. Too noisy (traffic) to open window. 3. No toilet brush in bathroom. I would also add that for a French hotel chain the wine list at dinner is pretty unimaginitive; only a single choice of red wine by the glass; choice of 3 whites, but two were Sauvignon Blanc.

AccorHotels certified review
El Business - 10/05/2018
« Satisfactory »

The hotel was fine apart from the bath in the room. It was high up so when I stepped out of the bath I couldn't reach the floor and I am not short. Extremely dangerous when you also have a shower screen on the other end of the bath. I mentioned this to the receptionist on check out to be told 'well no one has mentioned this before' several times before saying she'll pass the comments on. Does that mean that just because no one has mentioned it before they won't take it seriously? My colleague who had the same issue came to check out 10 mins later so we mentioned it again because the receptionist clearly didn't believe me. Her response to both of us was 'well no one has mentioned it before' Not the best response to feedback. My other colleague got a walk in shower and I recommend you ask for one of these rooms. My shower also had a rusty shelf - it needed a bit of TLC but otherwise was fine. Breakfast was good but the waitress didn't seem to know any answers to my questions. I was staying in the hotel due to business, but if I come back to the area again I would probably stay elsewhere. An OK place but not great.

TripAdvisor review
Business - 07/05/2018
« Typical short stay hotel »

I was at a conference in Hatfield and the Mercure was on the list of recommended hotels close by. The hotel was typical on a short stay business focussed hotel - 3 star. The rooms were spacious and clean, the bed and pillows not particularly comfortable. The bathroom had a shower over the bath so required agility to access it. The shower jel/soap holder attached to the tiles was completely rusty. The tiles behind the shower had orange soap residue on the grout as well as hard water stains so obviously hadnt been cleaned particularly well. Breakfast was included in our room rate but I believe was an extra £10 ifyou paid on the day. It was a hot buffet quite a good selection and tasty. There were pastries cereals and fruit so plenty of choice. Its unlikely I will be in the area again so cant really comment as to whether I would pay a repeat visit.

AccorHotels certified review
Anonymous Business - 06/05/2018
« Fine »

Quiet room but lots of stairs to negotiate even with small suitcase.

AccorHotels certified review
Gavin Couples - 01/05/2018
« Clean, comfortable, efficient. »

Room ready early so early check in at 12.30 was possible. Room service delivered quickly even though a wedding function was taking place that lunchtime. Room clean and as expected for the price and star rating (although no soap bar in bathroom but this very quickly remedied by staff). An overnight stay for us whilst attending a nearby work meeting which allowed my partner to catch up on work from hotel room before we attended an evening function. Convenient place to stay and would recommend again.

AccorHotels certified review
R A. Couples - 01/05/2018
« One night stay »

Staff all very friendly and helpful. Place starts to show signs of needing maintenance. If nothing else paint the front door as it is the first impression

AccorHotels certified review
Anonymous Couples - 01/05/2018
« Pleasent »

After the first room had a problem with the window the receptionist movers as without any problem The food was exeptable The staff were very pleasant and eager to please

AccorHotels certified review
Steven Business - 30/04/2018
« It met my requirements »

The staff are friendly and corteous.

AccorHotels certified review
J H. Couples - 26/04/2018
« Extremely pleasant stay. »

Hotel staff were very friendly and helpful. Food good and rooms lovely. Any questions we had were answered and dealt with in a professional way. Very enjoyable weekend break.

AccorHotels certified review
Jackyb Solo - 24/04/2018
« welcoming and efficient staff »

I asked to change to an upstairs room, (so I could have my windows open at night) even after making a last minute booking and they were still able to accommodate me. The dinning team are thoughtful and remember your needs from one day to the next

AccorHotels certified review
Anonymous Friends - 24/04/2018
« Satisfactory overall »

The room, food and facilities were good, however, the indifference of the reception and waiting staff (particularly at breakfast) let your hotel down. Some engagement, some smiles would make a huge difference

AccorHotels certified review
Hito Business - 21/04/2018
« All good . Need to improve wife signal in room. It’s not like as per the lobby. »

Breakfast is very good. Stuffs are very good . Room are standard. Room 101 commode flash doesn’t work well. Very poor room wife service. Already informed them. I appreciate they compensate room rate discount a little bit .

AccorHotels certified review
Anonymous Business - 21/04/2018
« Poor service »

Called and was told being booked into a suite. Paid 115. Was told will get water, bathrobe and Footwear in the room. Arrived and was told not a suite No bathrobe, no footwear. Was given sparkling water. Spoke to reception and nothing done for 1 hour. Called back and told they are busy as they have a wedding Poor service

AccorHotels certified review
Stephen H. Business - 20/04/2018
« Overall really enjoyed my stay and will be back. »

The bedroom was excellent and facilities great, all except TV where only 6 channels had any signal. The evening meals I had were fantastic and the chatty staff are a welcome change to most hotels. The quality of breakfast is still below parr but much improved since my first stay.

AccorHotels certified review
Anonymous Business - 18/04/2018
« excellent customer service,with a wonderful room »

Great customer service ,nothing is to much trouble for the staff. It is a pleasure to be a guest.

AccorHotels certified review
Shannon Couples - 17/04/2018
« It was okay nothing special »

The stay was good however we had dirty pillows when we arrived in our room, the room was extremely hot

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