Hotel - Mercure Hatfield Oak Hotel
Mercure Hotel Mercure Hotel

Mercure Hatfield Oak Hotel

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4.0/5 690 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

All rooms have Flatscreen TV with Freeview Channels - FREE WiFi - Hairdryer - Direct Dial Telephone - Complimentary Tea & Coffee making facilitiesWhy not upgrade to a Junior Suite? You can enjoy all the same facilities as a standard room, plus larger work desk with modem business phone, relaxing lounge area with bed settee and large screen TV

  • 85 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 5 family rooms
  • 5 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Emergency exit map
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Phone with 2 handsets in room
    • Crib on request
    • High speed transmission line
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 1,089 reviews

Our guest reviews for Mercure Hatfield Oak Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 690 reviews
AccorHotels certified review
Dan Families - 29/01/2018
« Nice Large Rooms »

Room great, but cold. Reception immediately brought up an extra heater.

AccorHotels certified review
Alex G. Business - 26/01/2018
« Great stay with lovely staff »

Good food and wine + comfortable sleeping

TripAdvisor review
Business - 22/01/2018
« a one nighter in Hatfield »

Needed to stay overnight for an early morning meeting in Hatfield. Rooms were clean, hotel was accommodating and the evening meal was very nice. Well worth the £51 paid. The only challenge was the long walk from the bar to the bedroom!

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your feedback. We hope to see you again soon Regards Katherine

AccorHotels certified review
Brandon Business - 18/01/2018
« Dated hotel with non-existent housekeeping and dodgy motion lights »

Housekeeping never attended my room while I was out the entire day. The hallways are like a maze stretching far beyond what you could expect to walk through to find your room. The bathroom does not have a light switch, instead it is on a motion sensor that is on a 30 second timer. So the entire time you are in the bathroom every 30 seconds you have to wave your arms around outside the shower to make the lights turn back on. Then when in bed at night the motion light for some reason stays on the entire night. You might think you could just close the door to the bathroom and that would sort out the light issue but there is a vent system attached to the light as well so everytime the light comes on so does the vent. Needless to say it kept me up for most of the night. I would like to hope it was just an issue in the room I stayed in (237) but I can't confirm that.

AccorHotels certified review
E. G. Business - 11/01/2018
« Patchy »

The room was fine and the bed was comfy. No issues with this. However I ordered breakfast with room service and it was pretty appalling. The coffee was like dishwater! And cheese was dried up. I'm really glad I didn't order eggs. so most of it was left untouched. Also the food in the evening was not great. Dried up and cold. But the staff are all lovely, especially the waitress who works in the restaurant in the evenings. She was very attentive and friendly, as were others I came across.

AccorHotels certified review
S. Couples - 07/01/2018
« Shame about the other guests »

Warm welcome, friendly staff, comfy beds, clean and well equipped room. The only disappointment was that in a clearly not busy time, our room was opposite family rooms. I assume it is for the benefit of the cleaning staff, but I would not have been unhappy to be further away from early risers

AccorHotels certified review
J. Friends - 07/01/2018
« Mrs J. Kimpton »

Room excellent very disappointed in NYE meal

AccorHotels certified review
Anon Families - 06/01/2018
« None »

Except for a day or two over Christmas and New Year this service was adequate.

AccorHotels certified review
Anonymous Friends - 05/01/2018
« Stay at Mercure Hatfield »

Our stay at your hotel was, very relaxing, very large rooms , food very good, and I just loved your comfortable sofas. Staff very welcoming and very polite.

AccorHotels certified review
Paul Couples - 31/12/2017
« Good location and generally OK but a little tired »

Good -But- some cleanliness issues with surfaces around the hotel,dining room had old wine glasses and used serviettes under the table and chairs very dirty just needs someone in charge who cares and directs.

AccorHotels certified review
L. Solo - 29/12/2017
« Great »

Staff very helpful and accomodating. Very comfortable.

AccorHotels certified review
Chris H. Couples - 29/12/2017
« Extremely disappointed.Still awaiting a call from the manager. »

We were told the restaurant would be open.It was not.We were told we would have a ground floor room which was important as we had young children with us for the day.We were put in a second floor room miles from reception.We were told we could not have a good executive room downstairs.We were disturbed repeatedly by noisy guests and had to ring reception in the early hours of the morning.

AccorHotels certified review
C. Couples - 29/12/2017
« Disastorous »

Room not too clean plus breakfast was a fiasco. Email sent to GM at hotel but no reply so far

AccorHotels certified review
Steve Couples - 28/12/2017
« Steve »

Reasonable hotel, well appointed bedrooms but management of kitchen/restaurant food service leaves an awful lot to be desired.

AccorHotels certified review
Anonymous Families - 26/12/2017
« Reception Staff Excellent. Bar and food service very poor. »

I was attending a wedding. Based on the inexperience staff and their total couldn't care less attitude towards guests i would not recommend this hotel.

AccorHotels certified review
Anil C. Solo - 25/12/2017
« Satisfactory »

A friendly & sweet Gesture of Hotel Staff!

AccorHotels certified review
Jack Friends - 23/12/2017
« Very comfortable stay with Christmas party night »

We were part of a group, celebrating Christmas at the Glitterball party night, and stayed overnight with breakfast. Very pleasantly surprised with hotel, comfortable, well furnished with tasteful Christmas decorations. Everything we needed in our room, incl items such as a powerful hairdryer, box of tissues, good quality toiletries etc. Staff all very pleasant, and welcoming. Party night function room beautifully decorated, and the meal was very good. Breakfast next morning, good quality, and again very welcoming staff Would certainly stay again

AccorHotels certified review
Mrs L. Families - 23/12/2017
« Mrs l. »

Very comfortable hotel

AccorHotels certified review
Ayriss Couples - 23/12/2017
« Stay was nice. Breakfast was naff »

Overall stay was nice, can not fault the room or the service. Unfortunately for the money that we paid, the breakfast was pathetic. Mushrooms tasted raw. Hashbrowns were soggy. Eggs were hard. Beans... Well you can't ruin beans. The sausages were very satisfactory. I understand that it is hard to hold food, but more food was being brought out at half 10. We understood that good stopped at half 10.

AccorHotels certified review
Anonymous Business - 21/12/2017
« Very clean well appointed hotel witrh friendly and attentive staff »

Quick check in and spacious room to a very good standard with everything working. Evening bar staff friendly and ready to strike up a conversation. break out areas away from TV good for those who don't want the distraction. Breakfast was a let down; Food average and I certainly don't like hot water or tea from a flask, particularly when flask hasn't been sterilised in ages and the water takes on a "taste/smell" A decent "brew station" is so important for the first drink of the day and your parting memory from the hotel.

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