Hotel - Mercure Stafford South Hatherton House Hotel
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Mercure Hotel

Mercure Stafford South Hatherton House Hotel

Pinfold Lane  Penkridge 
ST19 5QP  STAFFORD
UNITED KINGDOM

692 reviews
TripAdvisor Rating Based on 692 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Fitness centre
  • Solarium
  • 100% non-smoking hotel

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Leisure and activities

  • Fitness centre
  • Solarium

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

All rooms have En-suite bath and shower, Flatscreen TV with Freeview Channels, Hairdryer, Complimentary tea and coffee making facilities and free WiFi

  • 51 rooms
  • 100% non-smoking hotel
  • 2 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
    • 110/120 V AC
    • 220/240 V AC
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • High speed transmission line
    • Coffee/tea making facilities
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.5/5 AccorHotels Rating Based on 326 reviews

Our guest reviews for Mercure Stafford South Hatherton House Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 692 reviews
AccorHotels certified review
Martin H. Business - 18/09/2017

Long wait for service in restaurant. Mould ridden toast served at breakfast. Room was comfortable. Staff were friendly. Still waiting for my loyalty points to be added.

AccorHotels certified review
Rog C. Couples - 03/09/2017
« Tired, unclean Hotel in desperate need of a facelift and staff training. »

Tired, filthy room with stains on the carpets, marks on the walls and a toothpick on the floor! Utterly clueless member of staff on the bar and one member of staff in VERY desperate need of training at breakfast. Breakfast was appalling, had to ask several times for tea/coffee, toast and hot food refills. Only 14-16 people at breakfast when we visited so NO excuse for being busy when there were 4 staff assisting. Both the inside and the outside of the hotel is very tired, obviously nothing being spent to keep it top condition. It's a shame as it's in a beautiful area.

AccorHotels certified review
Tim W. Couples - 31/08/2017
« Nice Hotel enjoyed the Stay »

I liked my stay with you and the fitness facilities you have I did have a concern about the parking fine as the number plate system was playing up and when it did work i was not totally confident it was OK I there was a thing I could change it would be the shower hot cold control as it keeps changing

AccorHotels certified review
Amelia Friends - 23/08/2017
« Disappointing, the hotel should not charge guests for a service it cannot provide. »

Having paid for early check-in we were very disappointed that there were no rooms available when we arrived. This resulted in us having to change our plans for the day. You should not charge for a service that you cannot provide.

AccorHotels certified review
Bernd Couples - 22/08/2017
« It was a very nice stay for us, as we were close to the festival »

Nice, fresh refurbished room and a friendly service. What do you need more for a good stay?

TripAdvisor review
Couples - 10/08/2017
« Unimpressed »

I have stayed at many Mercure Hotels over the past few years and have been impressed. However this one fell well below the standard of the others I have stayed at. The room was not very clean with spiders and webs in the bottom corner near the Wardrobe. The beds were badly made - the mattress protector was lying on top of the mattress, rather than being fitted and the bottom sheets were not tucked in. Overall the room was quite dingy. Although the bath produced hot and cold water, the shower would only run COLD. Sunday morning Breakfast service was an absolute shambles, I know it was busy, but this was unacceptable. Monday Breakfast was far better, with a very nice lady waiting on, but of course it was not busy. We requested brown toast, but they had ran out of Brown bread despite there being a Sainsbury's store only a few yards away. On checking out I was unexpectedly told that the amount due was £70.24. This had already been paid with Reward points when the booking was made, I had the paperwork with me and this was corrected. There is quite a lot of accommodation available in the area and in future I will not be returning here

AccorHotels certified review
Dennisp Couples - 09/08/2017
« great breakfast ok hotel »

fantastic breakfast , hotel needs updating , shower not good at all , water temp fluctuating got really hot at one point

AccorHotels certified review
Victoria K. Business - 09/08/2017
« Disgusting »

The room and bathroom was dirty - the shower leaked all night and was hardly clean enough to have a shower in all together! Considering the cost of the room (£91) this was not fit for purpose. Additionally the veg at dinnertime was completely watery and had lost all colour and like wise the breakfast looked completely vile! Not acceptable for the overall cost

AccorHotels certified review
Tab Couples - 09/08/2017
« TAB »

Stayed on All Inclusive deal for 3 nights whilst we explored the area. Comfortable large room and bathroom. Two course meal was enjoyed all 3 evenings. The deal included drinks from 7pm and this was ample for our needs. Staff very helpful and obliging.

AccorHotels certified review
Colin A. Couples - 09/08/2017
« Good food, nice staff,good location but hotel rooms shabby. »

On arrival at the hotel the initial feeling is one of disappointment. The exterior is definitely in need of some attention as the building looks uncared for and the car park looks tatty. The reception we received was very friendly and the female receptionist is to be commended on making us feel welcome. Our room was on the ground floor with window facing onto the car park. Some net curtains would have been nice for a little privacy. The window frames are rotting, their are large cracks around the door frames and skirting boards, brown staining to the side of the bath, mattresses have seen better days as they are far too soft. The bathroom was functional but desperately needed modernising. The swimming pool apparently has been out of action since May due to it having a large crack in it. Probably due to the lack of investment in this hotel one gets the impression that the cleaners have lost their motivation to do a good job as everywhere looks in need of a good deep clean. In the dining room where we sat for breakfast both days the spider and cobweb was in evidence in the corner of the wall and the tea splash stains also on the wall were never removed. On the plus side all of the staff that we encountered were very pleasant and helpful. The two breakfasts and the one evening meal we had in the dining room were well cooked and tasty - the evening meal being especially filling! Location of the hotel was ideal for our purpose. We stayed on a two night bed and breakfast deal which was good value for money but this hotel could be so much better with a lot of money spent on it.

AccorHotels certified review
N S. Couples - 08/08/2017
« Good location, friendly staff but bedroom/bathroom (room 209) needed refurbishment as did the hotel buildings and grounds »

Ok but no more

AccorHotels certified review
Pixie M. Families - 06/08/2017
« Good breakfast, comfortable bed, but tired room and decor. »

We had no soap or toiletries in the room when we arrived and it took the (very overworked) staff three hours to produce some. The staff on Friday evening were helpful, but clearly let down by whoever checks the rooms before guests arrive. The room itself was tired, particularly the ground-floor window which looked straight onto a carpark and felt very insecure for a woman and children alone in a room. Fabulous breakfast!

AccorHotels certified review
James Families - 05/08/2017
« Great staff. Overdue refurbishment. »

Very friendly and accommodating staff, at check-in, at the bar, in the restaurant. Inside and outside all looking a bit sad. Bathrooms old and mouldy in places. Some odd and old smells. Bed comfortable.

AccorHotels certified review
Sandy M. Couples - 02/08/2017
« Mr »

It was impossible to regulate the temperature of the shower. Decor is tired & disappointing. Breakfast was a BIG let down on the Sunday, buffet was the only choice & was poor, Monday much better with meal made to order, I question why we paid the same for both days???? Staff pleasant but an overall disappointing stay.

AccorHotels certified review
Pete C. Couples - 31/07/2017
« Very out dated hotel hotel but Friendly Staff »

The hotel is very scruffy looking and in need of a full refurbishment, the shower was not very good at all and kept going from hot to cold. We went to try the pool, got there and found it was under refurbishment why wasn't this mentioned when we booked in. Hotel staff were friendly though.

AccorHotels certified review
Nick D. Families - 31/07/2017
« Rather run down hotel, trying to make the best of an older building-but not quite succeeding. »

Staff were welcoming and largely efficient, just felt like a 2 star experience.

AccorHotels certified review
Anonymous Families - 26/07/2017
« Lovely welcome and helpful staff »

Nice room very clean. Attentive staff restaurant not to my taste but a lovely stay. Your website has lovely photo of a pool however it doesn't exist anymore so you should really take it down.

AccorHotels certified review
Alison M. Business - 21/07/2017
« Wasn't what I was expecting »

I checked into room 109 but there was an awful noise coming from a cupboard near to the headboard. I think it was something to do with other rooms using hot water as it sounded like plumbing? It was like a generator going off in the room and I realised that I would not be able to sleep in the room. I reported the issue to reception around 9pm and asked to move. I moved all of my belongings into Room 110 (opposite). I had shoes on to move everything but once I had moved and I had taken my shoes off I discovered there had been a water leak from the bathroom I think into the entrance area of the room. Quite a large area of the carpet was completely sodden in the bedroom. I couldn't face moving for a 2nd time as it was quite late by this stage so I decided to stay in my room. I reported it the next morning to Reception.

AccorHotels certified review
M. Couples - 18/07/2017
« A good, basic hotel »

Overall a good hotel that provided a good sized, clean and comfortable room.

AccorHotels certified review
Anonymous Solo - 16/07/2017
« Laughable »

I don't think I have ever stayed anywhere where so much has been broken.

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