Hotel - Mercure Stafford South Hatherton House Hotel
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Mercure Hotel

Mercure Stafford South Hatherton House Hotel

Pinfold Lane  Penkridge 
ST19 5QP  STAFFORD
UNITED KINGDOM

674 reviews
TripAdvisor Rating Based on 674 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Fitness centre
  • Solarium
  • 100% non-smoking hotel

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Leisure and activities

  • Fitness centre
  • Solarium

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

All rooms have En-suite bath and shower, Flatscreen TV with Freeview Channels, Hairdryer, Complimentary tea and coffee making facilities and free WiFi

  • 51 rooms
  • 100% non-smoking hotel
  • 2 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
    • 110/120 V AC
    • 220/240 V AC
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • High speed transmission line
    • Coffee/tea making facilities
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.5/5 AccorHotels Rating Based on 303 reviews

Our guest reviews for Mercure Stafford South Hatherton House Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 674 reviews
AccorHotels certified review
Marc Families - 14/07/2017
« Comfortable enough with a few niggles »

Rooms felt comfortable, and bathrooms were clean. Our radiators were permanently on. Reception said that all heating was off, so presumably these radiators were on a different circuit. The small switches for the bed lamps were rather fragile, and one was completely missing. Breakfast was good, as expected. Staff were friendly at all times. The worst aspect was the unpleasant smell around the bar area when arriving at reception. All in all I'd say that a little TLC was needed to make it a really nice place to stay.

AccorHotels certified review
Sylvette W. Couples - 13/07/2017
« Hopeless »

The hotel could be nice if looked after. The hot water in the bathroom was boiling and the cold water was also extremely hot, so hot I managed to have a bath with only the cold water tap. The shower was a fixed head shower and the flow of the water had to be adjusted while standing underneath, it was too dangerous to endeavour to have a shower" risk of scalding oneself. When told about the problem, the staff was not interested in the least. I was glad we only stayed two nights. The room was very dark, facing overgrown trees and the bed was a bit lumpy. Apart from that which spoilt the whole stay, the restaurant was good, food and service wise. One small good point.

AccorHotels certified review
Andrew W. Business - 11/07/2017
« Pleasantly surprised »

Friendly staff, rooms dated but very clean. Good breakfast

AccorHotels certified review
James Couples - 10/07/2017
« Needs updating »

The room was a little dated, particularly the bathroom where there wasn't any cold running water unless you left the tap on for 5 minutes. The room was clean overall, but the corridors leading to the room looked a bit faded, and were also roasting as the heating seemed to be on full blast.

AccorHotels certified review
Patricia W. Couples - 10/07/2017
« A reasonable venue for an overnight stay »

We needed to check in early and the staff were helpful in facilitating this. The room was clean but there was no towel rail and the shower was difficult to control without flooding the floor. The stairwell smelled most unpleasant. The breakfast was good.

AccorHotels certified review
Anonymous Families - 09/07/2017
« Satisfactory  »

Satisfactory but looking a bit tired

AccorHotels certified review
Peter M. Business - 08/07/2017
« just ok for overnight stop »

Use Accor hotels a great deal on travel for work and personal, this hotel a little disappointing. Not really showing the warmth i have come to expect from the Mercure brand. The hotel and the bedrooms, bathrooms are looking a little "tired" and needing upgrading. Hotel was very quiet which never helps.

AccorHotels certified review
Elisabeth G. Families - 03/07/2017
« OK. »

The bed was comfortable but overall the rooms need refurbishing. Hole in the bathroom ceiling and peeling paint. Cold water tap was always luke warm and the shower temperature was difficult to regulate from extremely hot. Also disappointed the pool was not open. There should have been a notice on the website about this instead of advertising that it was available. It was the main reason I chose this hotel over another one.

AccorHotels certified review
Swan G. Couples - 26/06/2017
« The service and the meals were satisfactory however the accomodation was extremely poor. »

We stayed with you for 1 night for dinner bed and breakfast in mid June. As we arrived we discovered that you have a very high speed bump in your driveway which hit the underside of our car very hard causing considerable concern. We checked in and proceeded to our room at around 5pm. The room was a bit worn and in need of decoration and view from the window was dreary and untidy.The Bathroom was a complete disgrace. Bath front cracked and broken ,bath badly stained, plug holes rusty, light which flickered and toilet roll holder with no cross bar to hold toilet roll which was rolled up and placed on a shelf ! Edges of the floor tilles discoloured and damp and shower head badly discoloured.We left after breakfast the next morning having told the lady at reception and advised her to visit the room.We stayed in your hotel in St Albans and found it to be very very good , which is why we came to you however but it is not the same standard at all. The dining room staff were excellent and breakfast was beautifully cooked and presented.

AccorHotels certified review
Phyl F. S. Couples - 18/06/2017
« Perfectly adequate for short sray »

Perfectly adequate for our short stay with the dogs again, which is a bonus for us. The staff, as usual, were very friendly and accommodating, especially the cleaning ladies. Our room was at the front of the hotel this time which was more pleasant . It still had the same hot & cold water problem with room 120 as we experienced with room 119, but worse, to the extent that it was impossible to control the temperature to take a shower and could easily scald someone.Also warm water would often run from the cold tap for quite a while. Not pleasant if you really wanted cold water and certainly very wasteful of one of our most valuable resources. This was all reported to reception at checkout time who assured us the matter would be addressed. I also mentioned that the rooms downstairs were now 'looking tired' and 'dated' but was assured that all rooms starting from the top are in the process of being refurbished, which was good to hear.Thanks for a pleasant stay.

AccorHotels certified review
Diana Couples - 13/06/2017
« Good stay  »

Hotel is lovely but dated, we enjoyed our stay , staff was very friendly and helpfull. The only minus was closed swimming pool.

AccorHotels certified review
D S. Families - 10/06/2017
« Tired rooms. »

Great service but rooms, especially toilet, was tired

AccorHotels certified review
Hkw Families - 09/06/2017
« Not as advertised »

The hotel was somewhat shabby and dark. The main reason we booked the hotel was because it advertised having a pool. This was closed.

AccorHotels certified review
M P. Couples - 25/05/2017
« Our stay here was fine »

The hotel rooms need updating and the food in the restaurant was ok.

AccorHotels certified review
Anonymous Couples - 23/05/2017

The room was very dated and dirty. We reported mould on the bathroom ceiling but there was also a hole in the bathroom lock, green mould/limescale on the taps and the bath enamel was chipped. It looked very run down and definitely worth what we paid to stay there. The walls were paper thin and you could here absolutely everything from the neighbouring rooms which several people having very loud sex and Ed Sheeran being played at full blast. We were moved into another room, someone had kindly left the window open so it was absolutely Baltic and the bed was unmade. Shower kept going hot and cold and again the room was grubby and run down.

AccorHotels certified review
Chris Families - 16/05/2017
« Pleasant stay »

We had a pleasant break. Hotel and leisure club in dire need of updating though.

AccorHotels certified review
Andrew C. Couples - 16/05/2017
« A basic hotel with reasonably good facilities.  »

My stay was comfortable, but a little confusing.

AccorHotels certified review
Dave B. Couples - 10/05/2017
« Good overnight stop off »

A very enjoyable stay, friendly and efficient welcome, room was clean and comfortable. Good selection at breakfast

AccorHotels certified review
Anonymous Friends - 08/05/2017

I was pleased with the stay overall. Value for money. Very strong smell of disinfectant in corridors upstairs though for some reason . Staff very welcoming and helpful. Over all the hotel could do with some tlc to return it to its former glory .

AccorHotels certified review
Anonymous Business - 02/05/2017

I was surprised that, as an Accor Gold status holder, I was given a standard room and no drink voucher on arrival. So, I decided not to eat at the hotel restaurant. Then, on checking out, I was given an invoice to pay that included a hotel bar bill when I did not drink/use the hotel bar as I had not been given the anticipated drink voucher. This was corrected but is not normal.

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